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FAQ (PDF)

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Tera D5100 Barcode Scanner - Frequently Asked Questions

Q: Can I use the scanner with and/or Excel? A: The scanner typically works with MS Word and Excel. It emulates an external keyboard and.

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Tera D5100 Barcode Scanner - Frequently Asked Questions
Compatibility issues
Q: Can I use the scanner with Microsoft Word and/or Excel? A: The scanner typically works with MS Word and Excel. It emulates an external keyboard and "types" the data into text fields, similar to entering data through your keyboard. That is, if your keyboard works fine with MS Word and Excel, the scanner should also work fine. If there is no data appearing in Word or Excel when the scanner is connected, please contact Tera Customer Service for help.
Q: Can the scanner work with Windows 7, 8, 10, 11? A: Yes, the scanner is compatible with Windows 7, 8, 10 11. It is normally recognized as a keyboard and the host computer will automatically install a generic driver provided by Microsoft Windows. lf your computer doesn't detect any new device when the scanner is plugged in, it is likely that the USB port is not supplying enough voltage to the scanner. In this case, please try to connect the scanner to a USB 3.0 port.
Q: Can I use the scanner with a Mac? A: Yes, of course. There will be a keyboard introduction when you connect the scanner to a Mac for the first time. Follow the instructions to set up the scanner and it should work properly. If you miss the instructions or there is no introduction, please contact Tera customer service.
Q: Can I connect the scanner to my tablets or mobile phones via Bluetooth? A: Model D5100 is not Bluetooth-capable. Hence it is not able to connect any host devices via Bluetooth.
Q: Can I charge the scanner with a fast charging cable and adapter? A: No, the scanner should be charged with the original cable and 5V, 1A power supply or adapter. Do not charge the scanner with a fast charging cable or a fast charger. It may damage the battery of the scanner or even cause fire.
Not working/scanning
Q: Having problem in scanning some barcodes. A: Please contact Tera customer service with your model number and the barcode. Make sure that the barcode is clear enough to be printed as printing may degrade the symbol quality.

Q: How to use the scanner wirelessly? A: The scanner is factory-paired so you just need to power up the scanner, plug in the USB dongle and wait till the scanner beeps once. If your scanner fails to pair with the dongle automatically, please refer to the 2.4G Wireless Pairing section of the user manual for pairing details.
Q: How to adjust beeper volume? A: Please refer to the Beeper Volume section of the user manual. Scan the appropriate symbol to turn down/up the volume or mute the scanner.


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