BULLETIN NOTES This service alert supersedes the previously issued service alert listed below. The changes are noted in Red text
Aug 29, 2023 — MAZDA CONNECT connected vehicle reception strength icon shows "X" or "\". Page 1 of 36. 08/29/2023 11:10 AM tlawrenc. Page 2 ...
Mazda TSB SA-009-23h — 2023 CX-30 | CarComplaints.com
BULLETIN NOTES This service alert supersedes the previously issued service alert listed below. The changes are noted in Red text. Previous TSBs: Date(s) Issued: SA-009/23 08/15/23, 07/05/23, 06/12/23, 05/24/23, 04/25/23, 03/28/23, 03/01/23 and 02/06/23 SA-017/22 12/13/22, 10/10/22, 08/25/22, 05/06/22, 04/04/22 SA-013/21 12/22/21, 10/13/21, 09/14/21, 05/11/21, 04/27/21, 03/15/21, 02/22/21, 02/08/21 and 02/02/2021 SA-031/20 12/09/20,11/30/20, 11/06/20, 10/28/20, 06/16/20, 06/05/20, 06/01/20, 05/18/20, 04/14/2020, 04/02/20, 03/11/20 and 02/27/20 APPLICABLE MODEL(S)/VINS: 2019-2024 Mazda3 2020-2024 CX-30 2021-2024 CX-5 2021-2023 CX-9 2022-2023 MX-30 2023-2024 CX-50 2024 CX-90 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. · Engine Start / Stop · Door Lock / Unlock · Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or "\". Page 1 of 36 08/29/2023 11:10 AM tlawrenc Index · MAZDA CONNECT Indication · Remote Engine Start Will Not Function · Remote Engine Start Function Will turn engine OFF · Deactivation Mode MAZDA CONNECT Indication Indication Mazda3, CX-30, CX-50, MX-30 Explanation Radio waves are not being received. Move to a location with good reception. Weak reception. Good Receptioin Strong reception. CX-5, CX-50, CX-9, MX-30 Mazda3, CX-30 built July 1, 2021 and later Currently conducting an operation check of the communication unit. If this condition continues, consult an Authorized Mazda Dealer. Currently conducting an operation check of the onboard communication unit. NOTE: Communication is not possible during this display. The communication function is temporarily disabled due to infotainment system setting. · Deactivation Mode · Connected Service contract has ended (Subscription expired) Page 2 of 36 08/29/2023 11:10 AM tlawrenc Vehicles built before July 1, 2021 Vehicles built after July 1, 2021 · TCU has not been initialized, go to SA-004/21 Customer deactivated Connected Services (Opt-Out) · eMDCS Warranty Vehicle Inquiry will show Campaign CSP04 Status Open Connected Services disabled (box unchecked) CX-5, CX-50, CX-9, MX-30 Mazda3, CX-30 built July 1, 2021 and later Connected Services Disabled message appears at engine start up Enable Connected Services (box checked) to prevent message appearing at engine start up. Connected Vehicle Maintenance Mode Note: If customer Opted-Out ( CSP04), advise customer to keep Connected Services box checked. The vehicle will not transmit data. Connected Vehicle Maintenance Mode enabled. Go to MGSS SERVICE CAUTIONS FOR VEHICLES WITH TELEMATICS COMMUNICATION SYSTEM to disable Maintenance Mode. NOTE: Connected Vehicle Maintenance Mode is unnecessary if the customers vehicle is in Deactivation Mode . Page 3 of 36 08/29/2023 11:10 AM tlawrenc Remote Engine Start Will Not Function under the following conditions Item Condition 1 Remote Engine Start function is not available on PHEV (inline 4) models. See SA-038/23 2 Vehicle battery voltage low 3 Automatic Transmission shift position except "P" 4 Vehicles equipped with manual transmission 5 Vehicle speed above 3 mi/h (5 km/h) 6 Brake pedal switch malfunction 7 Engine has been running by remote engine start function Engine started by remote engine start more than 2 consecutive times while the vehicle is not driven. 8 The vehicle must be driven 1-mile or 24-hours must pass from the last successful Remote Engine Start for the use count to reset. 2021 Mazda3, 2021 CX-30, CX-50, MX-30: Vehicle's electrical control area network (CAN) is in "Sleep Mode" 9 or 10 A registered key is detected in the vehicle 11 Brake pedal switch detects brake application Low fuel warning 12 13 Engine starts, then turns OFF due to abnormal high engine rpm detected. (Engine rotation over 3000 rpm continued for more than 0.2[s]) 14 No engine rpm detected after sending engine start request. (Engine rotation 0 rpm continued for more than 0.2[s]) 15 When the CAN data signal for engine shut off is present (e.g.: door ajar signal) 16 After 10 second maximum cranking time 17 Burglar alarm status is "Alarm" and "Alarm stand by" (CAUTION - DO NOT enable, see TheftDeterrent System section in SA-012/20) 18 Room fuse blown/missing 19 Connected Vehicle Maintenance Mode enabled (Restricted Transmitting Mode in MDARS) Page 4 of 36 08/29/2023 11:10 AM tlawrenc 20 Vehicle is parked (stored) for approximately 1 week or longer or in deep sleep mode. Drive the vehicle for a few miles to recover. DTC Stored 21 22 Aftermarket Remote Engine Start accessory installed. Mazda Remote Engine Start (BCKA-V7-620) accessory installed (No MyMazda app remote engine start function). 23 Mazda Remote Engine Start (RES) Removal a. Remove the Mazda Remote Engine Start (RES) accessory module. b. Deactivate and activate Advanced Key(s). Refer to MGSS IMMOBILIZER SYSTEMRELATED PARTS PROGRAMMING [(US)] 24 First remote control attempt fails, second attempt works fine. Go to TSB 16-002/20. 25 CSP04 Status Open Remote Engine Start Function Will turn engine OFF under the following conditions Item Condition 1 Vehicle door(s) opened 2 Vehicle trunk opened 3 Vehicle hood opened 4 Ignition switch push button "ON" detected 5 Remote engine STOP request 6 Brake pedal switch detects brake application 7 DTC Stored 8 Engine will stop running automatically after 15 minutes for safety, security and emissions. Page 5 of 36 08/29/2023 11:10 AM tlawrenc Deactivation Mode · Deactivation Mode Temporary Suspension 6/16/2023 (6/11/2023 retail date and later) · Vehicles retailed before 6/11/2023 and in Deactivation Mode will remain in Deactivation mode. NOTE: · Customer/Dealer can activate CV services anytime via MyMazda app Customer - There might be a slight delay in making the backend connection since it was temporarily deactivated. Dealer - Go to Repair Procedure -> TCU Activation · When TCU is in Deactivation Mode, infotainment Over-the-Air (OTA) Connectivity Master Unit (CMU) software update is not possible (disabled). · Prior to Retail Date, the TCU is active. Deactivation Mode Status Check: Reception Icon Shows normal strength TCU Active Infotainment Center Display · TCU in Deactivation Mode · One Time Passcode (OTP) is processing Mazda Connected Vehicle Viewer (MCVV) 1. Go to Mazda Connected Vehicle Viewer (MCVV) Reception Icon Shows "X" 2. Select "Vehicle Communication Line Status Reference" 3. Enter VIN and Page 6 of 36 08/29/2023 11:10 AM tlawrenc then select "Search" TCU in Deactivation Mode (Status -> Closed) 4. See Status One Time Passcode (OTP) is processing (Status -> Open Requested) TCU Active (Status -> Opened) REPAIR PROCEDURE CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another vehicle will disable Connected Services on both vehicles. Page 7 of 36 08/29/2023 11:10 AM tlawrenc PREPARATION: 1. Confirm that the TCU is at the latest software level. Go to Telematics Communication Unit (TCU) Updates 2. Go to eMDCS Vehicle Inquiry and confirm the following campains are not shown or closed: · CSP06 · CSP07 · SSPC7 · DRW41 3. Go to eMDCS Vehicle Inquiry and confirm CSP04 is not shown. 4. In most cases, the customer will not leave their device with you for troubleshooting, therefore a connected vehicle take-over is necessary. Use your personal device or dealer supplied device for troubleshooting. Go to Enrollment. · At customer pick-up, inform customer to re-enroll into Connected Services as a new primary user. 5. Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. · If the reception icon shows "X", the TCU is deactivated. Enrollment is not possible. Go to TCU Activation. · Customer/Dealer can activate CV services anytime via MyMazda app Customer - There might be a slight delay in making the backend connection since it was temporarily deactivated. Dealer - Go to TCU Activation · If the reception icon shows " \ ", move the vehicle to an area with a clear view of the sky. Page 8 of 36 08/29/2023 11:10 AM tlawrenc · If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. · If the reception is good to strong, proceed to Connected Vehicle Troubleshooting below. NOTE: Vehicles stored for long periods may loose GPS clock sychronization. If the vehicle is stored for a long period, test drive the vehicle to give the GPS clock time to sychronize before enrolling or testing connected vehicle functions. Index 1. Unable to create a MyMazda account 2. Remote function(s) inoperative 3. No One Time Pass Code (OTP) 4. Connected vehicle reception strength icon shows "X" or "\" 5. MyMazda App displays incorrect tire pressures (Except CX-5 and CX-9) 6. Unable to activate Connected Services (2019 Mazda3) 7. Software Update Error (2020 Mazda3) 8. Functions inoperative (2021-> CX-30, CX-50, Mazda3 and MX-30) 9. First remote control attempt fails, second attempt works fine 10. Engine turns off when opening door 11. Low Tire pressure will not clear after correcting tire pressue 12. MyMazda App does not display tire air pressures (CX-5, CX-9) TCU Activation Educational Videos Resources Connected Vehicle Troubleshooting Symptom Cause Action The customer is not able to create a MyMazda account. The customer receives the following error: MyMazda App - Internal Usher SDK error. 1 Customer inadvertently texted "Stop" to 1-949 5180058 (Twilio SMS for Mazda) 1. Text "Start" to 1-949 518-0058 (Twilio SMS for Mazda) 2. Retry to create a MyMazda account. NOTE: USA and Canada only Page 9 of 36 08/29/2023 11:10 AM tlawrenc MyMazda Website - ERROR! Unable to send one-time password. Remote function(s) inoperative. 2 · Engine Start / Stop · Door Lock / Unlock · Lights ON / OFF Go to the MyMazda App to view the reason for Push Notification remote function failure. OS Lock Home Inbox Page 10 of 36 08/29/2023 11:10 AM tlawrenc Screen Tap the Tap the push alert card notification Detail Tap "check vehicle status" Go to the MyMazda App INBOX -> ACTIVITY HISTORY -> to view reason for remote function failure. Activity History Go to eMDCS Vehicle Inquiry and confirm the following campains are not shown or closed: Campain Status · CSP06 · CSP07 · SSPC7 · DRW41 1. Use MDARS to ID the vehicle and check for DTC's stored. Are DTC(s) stored? · Yes - Go to MGSS and perform normal DTC diagnostics. · No - Go to next step. 2. Confirm TCU software version is at the following using TCU Software Version Check Troubleshooting needed · Mazda3 - 10006 or later · CX-30 - 10006 or later · CX-5 - 10023 or later · CX-9 - 10023 or later · MX-30: 10019 or later · CX-50: 10003 or later 3. Disconnect battery for 30 seconds and then reconnect (KAM reset). NOTE: Test drive vehicle after battery disconnect to allow the GPS clock to sychronize before retrying Authorization Code. 4. Perform one of the following: Page 11 of 36 08/29/2023 11:10 AM tlawrenc · Customer: Un-enroll Connected Services, then re-enroll into Connected Services as a new primary user. · Dealer: Perform customer take-over enrollment for test confirmation, then at customer pick-up, inform customer to re-enroll into Connected Services as a new primary user. 5. Contact Hotline for additional technical support if needed. Only a single remote request can be made per 60-second period Customer needs to wait 60 seconds for the initial request cycle to be completed to make the second request. Remote Transmitter Key(s) in the vehicle Do not leave keys in vehicle. 1. Aftermarket 1. Remove the aftermarket accessory. Remote Engine 2. The customer can use either the Mazda Remote Start accessory Engine Start accessory or the MyMazda app function. installed. Cannot use both. 2. Mazda Remote Engine Mazda Remote Engine Start (RES) Removal Start (BCKA- a. Remove the Mazda Remote Engine Start (RES) V7-620) accessory module. accessory b. Deactivate and activate Advanced Key(s). Refer to installed. MGSS IMMOBILIZER SYSTEM-RELATED PARTS PROGRAMMING [(US)]. TCU in "deep sleep" mode Advise customer to drive the vehicle as normal (at due to vehicle least several miles) and the Connected being parked for Services should start working again. a long period. Low fuel Advise customer that Remote Engine Start may start vehicle temporarily, but vehicle will turn off automatically when the fuel level is low to conserve the remaining fuel. Vehicle is equipped with Manual Transmission Advise customer that vehicles with a manual transmission do not have the Remote Engine Start/ Stop function capability. Engine started Advise customer they will see an error message when with key attempting to make a Remote Engine Off request if transmitter they initially turned on vehicle with a physical key Page 12 of 36 08/29/2023 11:10 AM tlawrenc instead of (instead of through their MyMazda app). MyMazda App. 3 No One Time Passcode (OTP) MyMazda App Enrollment Preparation (Vehicle infotainment center display 1. Create a MyMazda account. does not provide the Authorization Code 2. Complete any "OPEN" Recalls / Special Service Programs. Go to during the MyMazda App enrollment) MGSS -> warranty Veh. Inq. 3. Update the Telematics Communication Unit (TCU) to the latest software version. Go to MGSS -> Telematics Communication Unit (TCU) Updates. 4. 2019 Mazda3 only - Update the Connectivity Master Unit (CMU) to the latest software version. Go to MGSS -> MAZDA CONNECT Updates . 5. Check TCU activation status. a. Go to MAZDA CONNECT home screen. b. Select Entertainment c. Select Source List and then select any of the following: · FM · AM · SiriusXM d. Check the Connected Vehicle reception strength icon: · Reception strength icon shows normal strength. The TCU is active and ready for enrollment. Go to Enrollment. · Reception strength icon shows "X". The TCU is deactivated. Enrollment is not possible. Go to TCU Activation. · Reception strength icon shows "\". Move the vehicle to an area with a clear view of the sky. Enrollment 1. After registering for a Page 13 of 36 08/29/2023 11:10 AM tlawrenc MyMazda account, the Select Vehicle screen will appear. Tap "Add Vehicle" and follow the onscreen instructions to add your vehicle. 2. To enroll in Connected Services, tap "Enroll" on the "My Vehicles" screen. 3. On the Connected Services Enrollment screen, tap Start to begin the enrollment process. 4. Switch the ignition ON in your Mazda vehicle. 5. Wait 30 seconds. 6. Tap Next. 7. Tap Request to receive authorization code on your Page 14 of 36 08/29/2023 11:10 AM tlawrenc vehicle's Mazda Connect center display. Wait a few minutes for the infotainment center display to show the Authorization Code. 8. After a few minutes, the infotainment center display will show the Authorization Code. Enter the authorization code in the MyMazda app, then tap Submit. 9. After enrollment is successfully processed and the vehicle is connected, you will receive a Page 15 of 36 08/29/2023 11:10 AM tlawrenc push notification. 1. Use MDARS to ID the vehicle and check for DTC's stored. Are DTC(s) stored? · Yes - Go to MGSS and perform normal DTC diagnostics. · No - Perform ODR Data Collection Procedure, then go to step 2. 2. Confirm TCU software version is at the following using TCU Software Version Check. Troubleshooting needed · Mazda3 - 10006 or later · CX-30 - 10006 or later · CX-5 - 10023 or later · CX-9 - 10023 or later · MX-30: 10019 or later · CX-50: 10003 or later 3. 2019 Mazda3 Only - Confirm CMU software version is at 11012 or later. 4. Retrieve MAZDA CONNECT CMU log data. Go to MGSS -> Infotainment -> MAZDA CONNECT CMU Data Retrieval 5. Perform "Activating Remote Control by Smart Phone " (links TCU to BCM) 6. Clear DTC(s). NOTE: If DTC 2050:55 is stored, go to SA-003/20 to clear DTC. Page 16 of 36 08/29/2023 11:10 AM tlawrenc Deactivation Mode 7. Check TCU Remote Service Flag Information · Remote Service Flag Information 1101... - go to step 8. · Remote Service Flag Information 0000... - go to step 9. 8. Disconnect 12V battery for 1 hour, then retry connected vehicle enrollment. NOTE: Test drive vehicle after battery disconnect to allow the GPS clock to sychronize before retrying Authorization Code. 9. Contact Hotline for additional technical support if needed. Customer/Dealer can activate CV services anytime via MyMazda app · Customer - There might be a slight delay in making the backend connection since it was temporarily deactivated. · Dealer - Go to TCU Activation Go to eMDCS Vehicle Inquiry and confirm the following campains are not shown or closed: MAZDA CONNECT connected vehicle reception strength icon shows "X" or "\". Campain Status Mazda3, CX-30, CX-50, MX-30 · CSP06 · CSP07 · SSPC7 · DRW41 Go to eMDCS Vehicle Inquiry. Does eMDCS show 4 Customer CSP04 status closed? deactivate CX-5, CX-9 Connected · Yes - Customer opt-out. No action needed. Services (Opt- · No - CSP04 is not shown. Go to next Action Out)) below. 1. Check for DTCs. Are there any DTC's stored? · Yes: Go to MGSS for normal DTC diagnosis. · No: Go to next step. 2. Confirm TCU software version is at the following No reception using TCU Software Version Check. · Mazda3 - 10006 or later · CX-30 - 10006 or later · CX-5 - 10023 or later · CX-9 - 10023 or later Page 17 of 36 08/29/2023 11:10 AM tlawrenc · MX-30: 10019 or later · CX-50: 10003 or later 3. 2019 Mazda3 Only - Confirm CMU software version is at 11012 or later. 4. Disconnect battery terminal for 30 seconds, then test drive the vehicle. Is the reception strength signal normal? · Yes: Repair complete. · No: Go to next step. 5. Perform TCU activation. Go to SA-004/21. Is the reception strength signal normal? · Yes: Repair complete. · No: Go to next step. 6. Compare Tel antenna No. 1 signal strength with good known vehicle near by. Go to DIAGNOSTIC ASSIST FUNCTION [CONNECTIVITY MASTER UNIT (US)] Functional Inspection / Adjustment -> Navigation System Inspection Good - Contact Hotline for technical support No Good - Swap Tel antenna No. 1 with known good vehicle Except CX-5 and CX-9 MAZDA CONNECT and/or MyMazda App displays incorrect tire pressures 5 after battery disconnect and/or infotainment CMU software update. Incorrect calendar entry (month/day/ year) after a battery Go to SA-002/21 disconnect or infotainment system software update. Page 18 of 36 08/29/2023 11:10 AM tlawrenc 2019 Mazda3 only · The customer is not able to activate Connected Services via the MyMazda app after CSP06 6 completion. · MAZDA CONNECT connected vehicle reception strength icon is missing or shows unsubscribed after CSP06 completion. Improper telematics communication unit (TCU) software. Go to CSP07 Repair instructions. 2020 Mazda3 only · Infotainment center display does not provide the Authorization Code · Infotainment center display 7 "Software Update Error" message Enrollment error Go to SSPC1 Page 19 of 36 08/29/2023 11:10 AM tlawrenc 2021 Mazda3, CX-30, CX-50, and MX- 30 functions inoperative 8 · Vehicle Status Alert · Remote Engine Start / Stop · Remote Door Lock / Unlock · Remote Hazard Lights ON / OFF · Vehicle Finder (vehicle location Vehicle's electrical control area network (CAN) is in "Sleep Mode" or mapping function is available) No dealer visit is required. Sleep Mode can be reset by starting the engine and idling or driving for 5 minutes or longer. Go to 09-010/22. First remote control attempt fails, second attempt works fine. Improper telematics 9 · Engine Start / Stop communication Go to TSB 16-002/20. · Door Lock / Unlock unit (TCU) · Lights ON / OFF software. 10 Engine turns off when opens vehicle door. customer Normal Operation Advise that, for customer's safety and security, vehicle is designed to shut-off automatically when the vehicle door is opened. 11 · Low Tire pressure will not clear after correcting tire pressue. · Vehicle status is inaccurate. MyMazda App is not real time. · Customer must go to MyMazda app's Inbox and read/open all the messages related to the low tire pressure alert, then the "Low tire pressure" alert will clear from MyMazda app's Health Report · Message will clear after next drive cycle. CX-5, CX-9 CX-5 and CX-9 12 The MyMazda App does not display tire Normal No action Needed air pressures Operation Page 20 of 36 08/29/2023 11:10 AM tlawrenc TCU Activation 1. Select "hamburger menu" on top right of screen Page 21 of 36 08/29/2023 11:10 AM tlawrenc 2. From the MYMAZDA dropdown, select My Vehicles 3. Select "menu" on top right of screen Page 22 of 36 08/29/2023 11:10 AM tlawrenc 4. Select "Add Vehicle" 5. Select "SCAN VIN" Page 23 of 36 08/29/2023 11:10 AM tlawrenc 6. Select "SCAN" Note: You can also manually enter the VIN if preffered. Select "ENTER VIN" 7. Select "NEXT" Page 24 of 36 08/29/2023 11:10 AM tlawrenc 8. Select "VALIDATE" 9. Select "NEXT" Page 25 of 36 08/29/2023 11:10 AM tlawrenc 10. Enter Vehicle Name and select local dealer. Then select "SUBMIT" 11. Select "ENROLL" Page 26 of 36 08/29/2023 11:10 AM tlawrenc 12. Select "START" 13. Agree to the Terms & Conditions, then select "AGREE" Page 27 of 36 08/29/2023 11:10 AM tlawrenc 14. You will see a message stating "Activation Process in Progress", Select "CLOSE" 15. You will receive a message saying "Connectivity is Complete"; however, it is actually not complete. OK to close this window. Go to next step. Page 28 of 36 08/29/2023 11:10 AM tlawrenc 16. Turn the ignition OFF for 10 minutes or longer. 17. Turn the ignition ON. 18. Check the Connected Vehicle reception strength icon: · Reception strength icon shows normal strength. TCU is now active. Proceed to Enrollment. · Reception strength icon shows "X". TCU activation is still processing. Repeat steps 16 -18. Note: · This step may need to be repeated a few times until normal strength is shown. · If steps 16-18 was repeated several times with no change, disconnect 12V battery for 1 hour , then recheck reception strength icon. ODR Data Collection Procedure 1. ID the vehicle using MDARS --- Page 29 of 36 08/29/2023 11:10 AM tlawrenc 2. Select "Toolbox" 3. Select Vehicle Icon 4. Expand "Collect Diagnostic Information" Page 30 of 36 08/29/2023 11:10 AM tlawrenc 5. Select Collecting diagnostic information "Run". 6. Turn the ignition ON, then select "Next" 7. Wait for collection to complete. Page 31 of 36 08/29/2023 11:10 AM tlawrenc 8. Confirm that the ODR collection has been successful. Select "Next" to exit. Activating Remote Control by Smart Phone (links TCU to BCM) NOTE: This procedure cannot be performed if the key transmitter power saving function is enabled. See SA-040/20. 1. Connect MDARS. 2. Use MDARS to verify if the Telematics Control Unit (TCU) is at the latest software level (Toolbox > Software Update > Run > TCU). Is the TCU at the latest software level? · Yes: Go to step 3. · No: Update TCU software, then go to step 3. 3. Select the following: a. Toolbox b. Repair icon c. MAZDA CONNECT d. Activating Remote Control by Smart Phone e. RUN. Page 32 of 36 08/29/2023 11:10 AM tlawrenc 4. Follow the on-screen instructions and wait for process to complete. NOTE: If the Activating Remote Control by Smart Phone shows "Incomplete", the possible causes are: a. The advanced key is not in the vehicle. b. The connected Vehicle Maintenance Mode is enabled. c. The Key transmitter power saving function is enabled. d. The pacemaker radio wave interference prevention function is enabled. Page 33 of 36 08/29/2023 11:10 AM tlawrenc 5. Select Quick Check (A), then start the engine and select the DTC Clear icon (B). CAUTION: If the engine is not started, DTC P2610 is stored and cannot be erased. TCU Software Version Check 1. Press and hold the Volume knob, then press and hold the Entertainment and Favorite buttons at the same time for 3-5 seconds and the Factory/ Service Inspection screen will appear. CX-5 and CX-9 Except CX-5 and CX-9 2. Select Service Information. 3. Select TCU Linked information. 4. Scroll down to TCU Software Version and Page 34 of 36 08/29/2023 11:10 AM tlawrenc confirm the software version is at: · Mazda3 - 10006 or later · CX-30 - 10006 or later · CX-5 - 10023 or later · CX-9 - 10023 or later · MX-30: 10019 or later · CX-50: 10003 or later Is the TCU software version correct? · Yes: TCU Software Version Check is complete. · No: Go to Telematics Communication Unit (TCU) Updates to update the TCU software version. TCU Remote Service Flag Information Check 1. Press and hold the Volume knob, then press and hold the Entertainment and Favorite buttons at the same time for 3-5 seconds and the Factory/Service Inspection screen will appear. CX-5 and CX-9 Except CX-5 and CX-9 2. Select Service Information. 3. Select TCU Linked information. Page 35 of 36 08/29/2023 11:10 AM tlawrenc 4. Scroll down to Remote Service Flag Information. Is the Remote Service Flag Information 1101... or 0000...? or · 1101... - Disconnect 12V battery for 1 hour, then retry connected vehicle enrollment. · 0000... - Contact Hotline for technical support. Educational Videos Overview Using MyMazda App In-car Wi-Fi hotspot MyMazda remote Notifications Saftey features Resources SA-015/23 - MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ) Connected Services Owner's Manual MAZDA CONNECT and MAZDA CONNECTED SERVICES USER GUIDE MAZDA CONNECTED VEHICLE VIEWER (MCVV) USER GUIDE MAZDA CONNECT ESSENTIALS (30076WBT) MAZDA CONNECT & CONNECTED SERVICES FOCAL POINT (30093FOC) MAZDA CONNECTED SERVICES SMART CARDS MAZDA CONNECTED SERVICES: CUSTOMER OUTREACH Page 36 of 36 08/29/2023 11:10 AM tlawrenciText 7.1.12 ©2000-2020 iText Group NV (Mazda Motor Corporation; licensed version)