KitchenAid Service Manual

Models Covered

• KSB540WH0 (White)
• KSB540ER0 (Empire Red)
• KSB560WH0 (White)
• KSB560ER0 (Empire Red)
• KSB560OB0 (Onyx Black)
• KSB560GC0 (Gloss Cinnamon)
• KSB560MC0 (Metallic Chrome)
• KSB560BW0 (Blue Willow)
• KSB560TG0 (Tangerine)
• KSB580NK0 (Nickel)
• KSB580CR0 (Chrome)

Safety Guidelines

Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

⚠️ This is the safety alert symbol. It alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word "DANGER" or "WARNING." These words mean:

DANGER

You can be killed or seriously injured if you don't immediately follow instructions.

WARNING

You can be killed or seriously injured if you don't follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

Electrical Shock Hazard

Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.

Service Environment

• The workplace will be dry and sanitary at all times and all units should be inspected for cleanliness before any work is started.
• Visually inspect the unit requiring service in a well-illuminated area.
• A mild, non-abrasive dishwashing soap solution and clean towel can be used to wash any unit requiring attention.
• The hands of the Service Technician should be clean at all times during the service procedure.

Electrical Considerations

• The work place for the stand mixer must have properly grounded AC outlets that adhere to all Local Electrical Codes that are applicable at the time of the repair.
• The Blender Power Cord should always be inspected first before testing the Blender operation. Do not run the Blender if the Power Cord is damaged. Replace a damaged Power Cord.
• All disassembly and assembly procedures discussed in this manual should be conducted with the unit disconnected from power.
• Do not leave the blender unattended while running for extended periods. Always unplug the blender immediately after conducting your tests.

Technician

• The Service Technician should wear protective eyeware at all times when conducting a repair on the KitchenAid Blender.
• Loose fitting sweaters, shirt sleeves or bracelets should not be worn while servicing the KitchenAid Blender.

Foreword

The KitchenAid Blender is a high-quality appliance. All KitchenAid Blenders are well designed and built. Normally they will give continual use year-after-year without service attention. Records have been maintained over a period of years to determine and correct, through improved design, any troubles that might possibly develop. An effort has been made in preparation of this manual to cover all service issues.

Product Features

• Power Cord Storage: The Power Cord can be stored conveniently in the Blender Power Base.
• Clean Touch Control Panel: The Electronic Control Panel Pad features smooth styling to ensure easy cleanup.
• Step Start Feature: The Step Start feature automatically starts the Blender at a lower speed to prevent splattering, then quickly increases to the selected speed for optimum performance.
• Stainless Steel Blade: A new and improved mixing blade assembly assures complete and efficient processing of a variety of foods.
• Press On or Snap In Lid: The Blender Lid features a removable center ingredient cap (2-oz. capacity) for adding ingredients while blending.
• Polycarbonate Jar: 56-oz., one piece polycarbonate jar resists shattering, scratching and staining. Handle features soft inner grip for firm, comfortable, no-slip control.

Key Components Diagram (Figure 1)

The diagram shows the key components of the KitchenAid Blender, including: Ingredient Cap, Power Cord Storage area within the Power Base, Clean Touch Pad, Press On or Snap In Lid, Polycarbonate Jar, and Power Base.

Preliminary Inspection of Blender

Before servicing the Blender, perform the following inspection on a clean, dry surface with good illumination.

1. Lid and Ingredient Cap: Place the Lid on top of the Jar and push securely on the Jar with the ingredient cap in place.
2. Jar Assembly: Inspect the Blades. Ensure the Blades are intact and the seals are in place and in good condition. Verify the base of the Jar is solidly attached to the Power Base.
3. Power Base: Inspect the Blender Power Base. Ensure the Coupling at the end of the Motor Shaft moves freely. Verify the four Rubber Feet are level. Check that all Base assembly screws under the Rubber Feet are intact and secure.
4. Clean Touch Pad: Ensure the Blender's Clean Touch Pad is clean and not distorted.
5. Power Cord (Stored in Base): Before operation, check the Power Cord for cuts or tears. If any damage is found, replace the entire Power Cord before attempting operation.

Figure 2 shows the KitchenAid Blender designed with Power Cord storage in the Base of the unit.

Electrical Shock Hazard Warning

Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock.

Operating the KitchenAid Blender

The KitchenAid Blender operates in two modes: Continuous Mode and Pulse Mode.

Continuous Operation

Push a MODE pad on the Control Panel. Place one hand on the Jar lid and press a speed pad with the other. A short delay before reaching selected speed is normal due to the Step Start feature. An indicator light for the selected speed will illuminate. Speeds can be checked by pressing higher or lower speed pads without stopping the motor. Press the "OFF" pad to stop the blender. Always press "OFF" and unplug the Power Cord before removing the Blender Jar.

Pulse Operation

Activate the "Pulse At Any Speed" feature by pressing the "PULSE MODE" pad. A click will be heard, and the indicator light above the pad will blink. Place one hand on the Jar lid and press a desired speed pad for the desired pulse time. A short delay before reaching selected speed is normal due to the Step Start feature. Press the "OFF" pad to turn off the pulse feature.

Blender Service Procedures

Safety Reminder

Before starting any service procedure, review the Safety Guidelines. Perform disassembly on a clean surface with a cushion for the Power Base to prevent scratching. Unplug the blender before servicing.

Power Base Access

To access the Power Base, remove the four Rubber Feet from the bottom of the Power Base. Then, remove the four Phillips head screws using a medium-sized Phillips screwdriver. Figure 3 shows the bottom of the Power Base with rubber feet and screws. Figure 4 shows the separated top and bottom of the Base, indicating Power Cord orientation.

If Rubber Feet are soiled or cracked, replace all four to ensure the Blender sits level.

Power Cord Replacement

Always inspect the Power Cord's condition before running the unit. Replace the Power Cord if it is soiled, cut, or damaged. After removing the base screws, the top and bottom of the Base can be separated for inspection. Figure 5 shows the Ground Screw and Black Clip. Figure 6 shows the Power Cord routed through the base opening. The Power Cord AC leads are in a black clip removable with needle nose pliers. Clean the Power Base with mild dishwashing soap if soiled; replace if contaminated or stained.

Electronic Speed Control Board Replacement

Disconnect the AC contacts of the Power Cord (black clip) from the Control Board using needle nose pliers. Disconnect the Motor Leads (white clip) and the Hall Effect Sensor (5-speed models only) ribbon cable with needle nose pliers. 3-speed models lack the Hall Effect Sensor. Figure 7 illustrates the Hall Effect Sensor and Motor Leads. Use a flathead screwdriver to dislodge the Control Board from its housing; the replacement board snaps into place.

Coupler Replacement

The Coupler at the top of the Power Base assembly can be removed using a flat blade screwdriver and pliers. Insert the screwdriver into the motor shaft slot, hold the Coupler with pliers, and turn the shaft CLOCKWISE to remove. The Coupler is left-hand threaded; installation requires counterclockwise rotation. Protect the new Coupler with tape on pliers during installation. Figure 8 shows the Coupler. Figure 9 demonstrates using pliers and a screwdriver to remove the Coupler.

Motor Replacement

After removing the Coupler and disconnecting Motor Leads, the Motor can be removed from the Power Base. The Motor is secured by two Phillips screws to the top of the Power Base.

Hall Effect Sensor (5 Speed Models Only)

The Hall Effect Sensor, located at the bottom of the Motor, maintains various speeds under different load conditions. It connects to the Control Board via a ribbon cable. Figure 10 shows the Hall Effect Sensor connection.

Model and Serial Numbers

KitchenAid Model Number Designations

Model Number Structure: K (KitchenAid) + SB (Standard Blender) + Model Series (e.g., 560) + Color Code (e.g., ER for Empire Red) + Engineering Change (0, 1, 2, 3, etc.).

Color Codes:

• WH = White
• ER = Empire Red
• OB = Onyx Black
• GC = Gloss Cinnamon
• MC = Metallic Chrome
• TG = Tangerine
• BW = Blue Willow
• CR = Chrome
• NK = Nickel

KitchenAid Serial Number Designations

Serial Number Structure: Manufacturing Site (W = Greenville) + Year of Production (P=2003, R=2004, S=2005) + Week of Production + Product Sequence Number. Example: WS 25 XXXXX.

Parts List

Unit Parts (For Variations of Model KSB560)

Attachment Parts (For Variations of Model KSB560)

Final Inspection and Cleaning

Always test the unit for proper operation after completing a service procedure.

Cleaning Instructions

Check the Blender for soil from food preparation and clean it before repackaging. The Blender Power Base and Lid can be cleaned with a mild soap solution on a damp cloth, wiped dry with a soft towel. The Blender Jar can be cleaned in an automatic dishwasher. Alternatively, fill the Jar half full with warm water, add a few drops of liquid dishwasher detergent, cover, and blend in the "STIR" position for 10-20 seconds. Shut off, unplug, rinse the Jar with clean water, and dry with a clean towel.

Manufacturer Information

KitchenAid Countertop Appliances, St. Joseph, Michigan 49085 U.S.A.

© Registered Trademark/™ Trademark of Kitchen Aid, U.S.A.

Printed in U.S.A. 6/07