Control4® MyHome® Setup Guide for Homeowners

Introducing Control4 MyHome

Control4® MyHome® apps allow you to interact and manage your Control4 system from popular mobile devices or on a PC or Mac®.

This guide is for Control4 customers using OS 2.5.3 or earlier and MyHome apps.

[Important] Control4 OS 2.5.3 or earlier uses the MyHome app. OS 2.6.0 or later uses the Control4 app. You will need to use the right app. A system message will direct you to the right app, or check with your dealer for details.

This guide describes:

• Supported devices and system requirements
• MyHome licensing
• Downloading and connecting a MyHome app
• Troubleshooting tips

An image displays several Control4 devices, including sleek black controllers and a tablet showing the MyHome interface.

Supported Devices and System Requirements

MyHome (supported on OS 2.5.3 or earlier)

MyHome Licensing

Beginning in April 2013, a MyHome site license is included with new controller purchases. If you purchased your controller prior to April 2013, please contact your dealer about licensing.

Control4 Account

Prior to setting up the MyHome app, you need a MyControl4 account with an accompanying email address and password. If you do not know the email address for your Control4 account, please contact your dealer. If you have forgotten your password, please visit customer.control4.com and follow the steps to reset your password. If you've never created a Control4 account or registered a controller, see "Creating an Account and Registering the Controller" in the Control4 System User Guide at http://www.control4.com/owners/resources.

Download the App

The following apps are available in their respective app accounts: iTunes (iOS), Google Play (Android), or MyControl4 account (PC, Mac) for current and past Control4 releases.

1. Launch your mobile device and visit the appropriate app store for your device. Search for Control4 MyHome. On a PC/Mac download the app from your account at customer.control4.com.
2. Where provided, follow the online instructions to download the app(s).

Set Up the MyHome App the First Time

To connect to the system for the first time, follow the steps below.

1. Launch the MyHome app.
2. At the Welcome screen, tap Connect Now.

   Note: The screens in this setup may vary slightly by device type.

3. Review the instructions on the Add System screen, and then tap Next.
4. In the Add System dialog, give your system a friendly name (such as Nelson Home) or use the default. Use the same email address and password you use to log in to your MyControl4 account.

   Note: If you forget your password, you can tap Forgot Password on the screen, and then follow the steps to reset your password. If you've forgotten your email address, contact your dealer.

5. Tap Next.

The app will find, connect to, and configure itself with your Control4 system. You're finished!

If the MyHome app returns a message that it can't find the system on the network, see "Troubleshooting" at the end of this guide.

A screenshot of the app's welcome screen shows a 'Connect Now' button.

A screenshot of the 'Add System' dialog presents fields for 'System Name' and 'Account Info' (email and password), with 'Forgot your password?' and 'Forgot your email address?' links.

A screenshot of the 'Add System' screen provides instructions and 'Cancel' and 'Next' buttons.

Update from a Previous MyHome App

If you've previously set up your MyHome app and you've updated to the new MyHome app 2.4.0 or later, your previous configuration will be preserved.

To update your MyHome app for the PC or Mac, use the Adobe Air-compatible application that corresponds with your Control4 operating system version. Download the update at customer.control4.com.

The first time you launch the new app, you'll see a 'What's new in this version' screen.

Finishing the Setup

1. When you are ready, tap Start Controlling. You're finished.
2. Tap Synchronize Settings to update your settings with your controller.
3. Tap Delete to remove a system from the list (bottom of the page); on Androids, pick Remove from the Action bar.
4. Tap Done when you're finished.

A screenshot of the app's 'What's new in this version' screen highlights new features like improved lighting and easier device connection, with a 'Start Controlling' button.

Device Configuration - Systems

When you're on the home page, tap Settings > Systems.

1. The list shows the Control4 systems you can access (left side on a tablet).
   • If you have more than one system, select the system to connect to, and then tap Connect.
   • To add a new system, tap [Add icon].
   • The System Details (or Config screen) also lists account information, Licenses in Use, Remote Access (see "4Sight™ with Anywhere Access" below), Director Version, IP Address, Controller Name, and Advanced Security (your dealer has changed your system password).
2. Tap Edit ([Edit icon]) to update your settings.

A screenshot of the 'Systems' list shows connected systems and options to add new ones.

A screenshot of the 'Device Configuration - Systems' screen displays system details and an 'Edit' button (represented by a pencil icon).

Troubleshooting

If the MyHome app can't locate your system, these tips will help get you connected successfully.

• Select Retry to attempt to find your system again. In some cases, it may take a little more time for the app to discover your system.
• If the MyHome app still can't find the system, try the Troubleshoot option which will walk you through a wizard.
• The first step is to confirm whether you are in the same location and on the same WiFi network as your controller. If confirmed, it's likely that your network is configured so that the app can't discover your system. In this case, tap Yes. You will need to enter the IP address of your system (you can get this address from your dealer).
• If you are NOT in the same location as your system (for instance, you have a system installed in a second home and you are not at that home), respond No. This will save the configuration. To complete the setup, simply choose this system when you are in the same location as your Control4 system.
• If you've upgraded your system from a release prior to OS 2.3.0, the MyHome app will ask for your MyControl4 account credentials the first time you try to access it.
• If you lose or sell your smartphone, you can log into your MyControl4 website at customer.control4.com and disable the old device in the My Devices section.

4Sight with Anywhere Access

If you have a 4Sight subscription (sold separately) and a MyHome app, you can take advantage of 4Sight with Anywhere Access, a feature of 4Sight.

4Sight is a Control4 service that provides remote access to your system so you can connect to and manage your system from virtually anywhere in the world. 4Sight also provides just-in-time alerts and web-browser access from your PC or Mac computer.

• Advanced--Some mobile carriers frequently change IP addresses which can cause issues with Anywhere Access (4Sight required). If this is the case, tap ON.
• Default Room--A system setting where the app opens when returning to the app. Can be the last room (default) or a specific room in the system.
• Advanced Security--A dealer has changed the Control4 system password.

Notes:

• To use Anywhere Access for the web on PCs and Macs, log in at customer.control4.com (OS 2.5.0 or later) and click My House.
• Performance is dependent on your network connection speed.

Settings

• Security/Password--Forces a pincode to be entered to access the app.
• Dedicated Mode (On/Off)--Keeps apps up and running on the screen.
• Screen Saver--When in Dedicated mode, the screen saver comes up. Select to have the screen saver come on after x minutes.
• Preview--Shows what the screen saver will look like.
• Room Off Confirmation (On/Off)--Tap On to display a 'Room Off' confirmation message whenever you tap Room Off.
• Cellular Network Warning--Shows a warning when connected to a 3G/4G network (4Sight required).
• Enable Logging--Allows the app to collect information helpful for your dealer to troubleshoot the app.
• Email log to support--Lets your dealer send app logs to Control4 Technical Support to troubleshoot issues you are having.
• View log--See the information collected for troubleshooting with your dealer.

About

This screen shows the MyHome version, a link to provide feedback, Terms of Use, Privacy Policy, End User License Agreement, and Open Source information.

A screenshot of the 'About' screen lists application version, copyright information, and links to terms of use, privacy policy, and license agreements.

Support

For questions about setting up your devices to work with a Control4 system, talk to your Control4 dealer.

More Information

For more information about the Control4 system, see the Control4 Quick Start Guide or Control4 System User Guide on the Control4 website at http://www.control4.com/owners/resources.