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Acer TravelMate 370 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw SERVICE CD PART NO.: VD.T39V1.001 PRINTED IN TAIWAN Revision History Please refer to the table below for the updates made on TravelMate 370 service guide. Date Chapter Updates II Copyright Copyright © 2003 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software. Acer is a registered trademark of Acer Corporation. Intel is a registered trademark of Intel Corporation. Pentium M and Centrino are trademarks of Intel Corporation. Other brand and product names are trademarks and/or registered trademarks of their respective holders. III Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant to the accomplishment of procedures. IV Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details. 2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines. V VI Table of Contents Chapter 1 System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Outlook View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Front OpenView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Left Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Right Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Bottom Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Special keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Touchpad Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Launch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Chapter 2 System Utilities 27 BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Navigating the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 BIOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 System Diagnostic Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Chapter 3 Machine Disassembly and Replacement 39 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Disassembly Procedure Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Removing the Memory/HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Removing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Disassembling the Main Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Disassembling the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Disassembling the External Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Disassembling the HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Chapter 4 Troubleshooting 55 System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 External Diskette Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 External CD-ROM Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Keyboard or Auxiliary Input Device Check . . . . . . . . . . . . . . . . . . . . . . . . .57 Memory Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Power System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Touchpad Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Power-On Self-Test (POST) Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . .59 VII Table of Contents Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Index of Symptom-to-FRU Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Chpater 5 Jumper and Connector Locations 69 Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Chapter 6 FRU (Field Replaceable Unit) List 71 Appendix A Model Definition and Configuration 80 TravelMate 370 series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 Appendix B Test Compatible Components 81 Microsoft Windows XP (Home) Environment Test . . . . . . . . . . . . . . . . . . . . . . .82 Appendix C Online Support Information 85 VIII Chapter 1 System Specifications Features This computer was designed with the user in mind. Here are just a few of its many features: Performance T Intel Pentium M processor at 1.3 ~ 1.8 GHz or higher T Intel 855GM chipset T Memory upgradeable 2GB with 2 slots T High capacity, Enhanced-IDE hard disk T Li-ion main battery pack T Power management system with ACPI (Advanced Configuration Power Interface) Display T T T T Thin-Film Transistor (TFT) Liquid Crystal Display (LCD) displaying 32-bit high colour up to 1024*768 eXtended Graphics Array (XGA) resolution 3D graphics engine Supports simultaneous display between LCD and CRT display DualView Multimedia T T 16-bit high-fidelity AC'97 stereo audio Built-in speaker Connectivity T Built-in 56Kbps fax/data modem port T Integrated 10/100Mbps Ethernet/Fast Ethernet port T Fast infrared communication T Two Universal Serial Bus (USB 2.0) ports T One IEEE 1394 port T InviLink 802.11b and 802.11a/g wireless LAN (manufacturing optional) T SD/MMC/MS memory slot (manufacturing optional) Expansion T T One type II CardBus PC Card slot Upgradeable memory Chapter 1 1 System Block Diagram 2 Chapter 1 Board Layout Top View 1 2 3 4 5 67 8 9 10 26 25 24 23 22 21 20 19 11 18 12 17 13 15 14 16 1 External Display Port 2 Modem Cable Connector 3 Speaker Connector 4 LCD FPC Connectors 5 Touchpad Board Connectors 6 Keyboard Connector 7 Modem Board Connector 8 Battery Connector 9 North Bridge 10 Fan Connector 11 CPU 12 RTC Battery Connector 13 HDD Connector 14 3-in1 Card Reader Slot 15 Infrared Port 16 Microphone Connector 17 PCMCIA Slot 18 Mini-PCI Slot 19 Microphone/Line-in Jack 20 Headphone/Speaker/Line-out Jack 21 IEEE 1394 Port 22 USB Port 23 Cover Switch Connector 24 DC-In 25 RJ45 Ethernet Connector 26 RJ11 Modem Connector Chapter 1 3 Bottom View 4 1 3 2 1 South Bridge 2 DIMM Slot 3 DIMM Slot 4 USB port 4 Chapter 1 Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front Open View # Item Description 1 Display screen Also called LCD (Liquid Crystal Display), displays computer output. 2 Status indicators LEDs (Light Emitting Diode) that turn on and off to show the status of the computer and its components. 3 Power button Turns the computer on and off. 4 Launch keys Two special keys for frequently used programs. 5 Palm rest Comfortable support area for your hands when you use the computer. 6 Click buttons (left, The left and right button functions are like the left and right mouse center and right) buttons; the center button serves as a 4-way scroll button. 7 Touchpad Touch-sensitive pointing device which functions are like a computer mouse. 8 Keyboard Inputs data into your computer. 9 Speaker Outputs sound. Chapter 1 5 Front View # Item Description 1 Infrared port Interfaces with infrared devices (e.g., infrared printer, IR-aware computer). 2 Latch Latch for opening and closing the computer. 3 3-in-1 card reader Reads cards from Memory Stick, MultiMedia and Secure Digital cards. NOTE: 3-in-1 card reader is a manufacturing option, subject to configuration. Only one card can operate at any given time. 6 Chapter 1 Left Panel # Item Description 1 Modem port Connects the built-in fax/data modem to a phone line. 2 Ethernet port Connects the computer to an Ethernet 10/100based network. 3 DC-in jack Connects the AC adapter. 4 USB 2.0 port Connects to USB (Universal Serial Bus) devices (e.g., USB mouse, USB camera). 5 IEEE 1394 port Connects to IEEE 1394 devices. 6 Headphone/ Speaker/ Connects to headphones or other line-out audio Line-out jack devices (speakers) 7 Microphone/ Line-in Accepts input from external microphones, or jack other audio line-in devices (e.g., audio CD player, stereo walkman and etc.) 8 PC card slot Accepts one Type II 16-bit PC card or 32-bit CardBus PC card. 9 PC card eject button Press the eject button to remove a PC card from the PC card slot. Chapter 1 7 Right Panel # Item Description 1 HDD Houses the computer's hard disk. 2 USB 2.0 port Connects to USB (Universal Serial Bus) devices (e.g., USB mouse, USB camera). 3 Ventilation slot Enable the computer to stay cool, even after prolonged use. 4 Security keylock Connects to a Kensington-compatible computer security lock. 8 Chapter 1 Rear Panel # Item Description 1 External display port Connects to a display device (e.g., external monitor, LCD projector) and displays up to 16.7 million colors with 1024*768 pixel resolution. Chapter 1 9 Bottom Panel # Item Description 1 DIMM cover Removable cover provides access to the memory slots for upgrading the computer's memory. 2 Battery bay Houses the computer's removable battery pack. 3 Battery release latch Unlatches the battery to remove the battery pack. 4 Ventilation slots Enables the computer to stay cool, even after prolonged use. 10 Chapter 1 Indicators The computer has seven easy-to-read status indicators on the display screen and three on the LCD panel. The Wireless, Power and Sleep status indicators are visible even when the display is closed. Icon Function Wireless LAN Description Orange indicates that wireless LAN is enabled. Power mode Sleep Media activity Battery charge Lights green when power is on and flashing when the computer is in standby mode. Lights when the computer enters standby mode and blinks when it enters into or resumes from hibernation mode. Lights when the floppy drive, hard disk drive or optical drive is activated. Lights when the battery is being charged. Caps lock Num lock Lights when Caps Lock is activated. Lights when Num Lock is activated. Chapter 1 11 Keyboard The keyboard features full-size keys with an embedded keypad, separate cursor control keys, two Windows keys, and twelve function keys (hot keys). Special keys Lock keys The keyboard has four lock keys which you can toggle on and off. Lock Key Caps Lock Num lock Scroll lock Description When Caps Lock is on, all alphabetic characters are typed in uppercase. Toggle on and off by pressing the Caps Lock key on the left side of the keyboard. When Num Lock is on, the embedded numeric keyboard can be used. Toggle on and off by pressing the Fn + F11 keys simultaneously. When Scroll Lock is on, the screen toggles up or down one line at a time when the up and down cursor control keys are pressed. Note: Scroll Lock doesn't work in some applications. Toggle on and off by pressing the Fn + F12 keys simultaneously. Embedded Keypad The embedded keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. To use the embedded numeric keys, toggle the Num Lock on by pressing the Fn + F11 keys simultaneously. 12 Chapter 1 With the embedded keypad turned on, the following actions are possible: Desired Access Number keys on embedded keypad Cursor-control keys on embedded keypad Main keyboard keys Num Lock On Type numbers using embedded keypad in the normal way. Hold down the j key while using the cursor keys on the embedded keypad. Hold down the Fn key while typing letters using the embedded keypad keys. Simultaneously press the j key for capital letters. Num Lock On Hold Fn key while using cursor-control keys. Type letters in the normal way. NOTE: If an external keyboard or keypad is connected to the computer, the Num Lock feature automatically shifts from the internal keyboard or keypad. Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Description Windows logo key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: + Tab (Activates the next Taskbar button) + E (Explores the My Computer) + F (Find Document) + M (Minimizes all windows) j + + M (Undoes the minimize all windows action) Application key + R (Displays the Run... dialog box) This key has the same effect as clicking the right mouse button; it opens the application's context menu. Chapter 1 13 Hotkeys Using the Fn key with another key creates a hot key, providing a quick and convenient method for controlling various functions. To use a hot key, first hold down the Fn key. Next, press the second key in combination. Finally, release both keys. Hot Key Fn + l Fn + m Fn + n Fn + o Fn + p Fn + q Fn + r Fn + s Fn + w Fn + y Fn + x Fn + z Function Hot key help Function Displays help on hot keys. Setup Access the computer's configuration utility. Power management scheme toggle Sleep Switches the power management scheme used by the computer (function available if supported by operating system). Puts the computer in Sleep mode. Display toggle Screen blank Touchpad toggle Switches display output between the display screen, external monitor (if connected) and both the display screen and external monitor. Turns the display screen backlight off to save power. Press ant key to return. Turns the internal touchpad on and off. Speaker toggle Turns the speaker on and off. Volume up Increases the speaker volume. Volume down Decreases the speaker volume. Brightness up Increases the screen brightness. Brightness down Decreases the screen brightness NOTE: When activating hotkeys, press and hold the Fn key before pressing the other key in the hotkey combination. 14 Chapter 1 Euro key Your computer supports the new Euro currency character. First, hold down the Alt Gr key, and then press the Euro key. Keyboard Ergonomics The wide palm rest area provides a comfortable platform for your hands when typing on the keyboard. The ergonomic design enables you to adopt a relaxed, yet very efficient, typing style. Chapter 1 15 Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimum comfort and efficiency. Touchpad Basics Use the touchpad as follows: T Move your finger across the touchpad to move the cursor. T Press the left (1) and right (3) buttons located on the edge of the touchpad to do selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad produces similar results. T Use the 4-way scroll (2) button to scroll a page up, down, left or right. This button mimics your cursor pressing on the vertical and horizontal scroll bards of Windows applications. Function Execute Select Drag Access context menu Scroll Left Button Click twice quickly Click once Click and hold. Then slide your finger across the touchpad to drag the cursor over the selection. Right Button Click once 4-way Scroll Button Tap Tap twice quickly Tap once Tap twice quickly. On the second tap, slide your finger across the touchpad to drag the cursor over the selection. Click and hold the up/ down/ left/ right button NOTE: A. Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The touchpad is sensitive to your finger movements: the lighter your touch, the better the response. Tapping harder will not increase the touchpad's responsiveness. B. When using an external USB r mouse, you can press Fn+ to disable the touchpad. 16 Chapter 1 Launch Keys Located above the keyboard are six buttons. These buttons are special one-click buttons that perform special functions. To see the launch keys, run the Acer Launch Manger. Launch key Wireless P1 P2 P3 Web browser Mail Icon Description This button permits user Enable/Disable wireless LAN network. User-programmable User-programmable User-programmable Launches your Internet Explorer (or user-defined program). Launches Outlook Express (or user-defined program). Chapter 1 17 Hardware Specifications and Configurations Processor Item CPU type CPU package CPU core voltage BIOS Item BIOS vendor BIOS Version BIOS ROM type BIOS ROM size BIOS package Supported protocols BIOS password control Second Level Cache Item Cache controller Cache size 1st level cache control 2st level cache control Cache scheme control System Memory Item Memory controller Onboard memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type Supports DIMM Speed Supports DIMM voltage Supports DIMM package Memory module combinations Specification Intel Pentium M processor at 1.3 ~ 1.8 GHz or higher FSB 400Mhz Micro-FCBGA 0.95V ~ 1.420V Specification Phoenix 1.0 Flash ROM 512KB PLCC ACPI 1.0b, APM 1.2, PC Card 95, AC97 2.1, EPP/IEEE 1284, ECP/IEEE 1284 1.7 & 1.9, PCI 2.2, PnP 1.0a, DMI 2.0, USB, DDC-2B, ODD bootable, Windows keyboard Microsoft Simple Boot Flag Set by setup manual Built-in CPU 1024KB Always enabled Always enabled Fixed in write-back Specification Specification Intel 855GM 0MB 2 sockets (4 banks) 128M / 256M / 512M / 1024MB(1GB) 2048MB (2GB) DDR SDRM (Double Data Rate-Synchronous Dynamic Random Access Memory) 200/266MHz 2.5V 200-pin SODIMM You can install memory modules in any combinations as long as they match the above specifications. 18 Chapter 1 Memory Combinations Slot 1 Slot 2 Total Memory 128 / 256 / 512 / 1024MB 0 MB 128 / 256 / 512 / 1024MB 128 / 256 / 512 / 1024MB 128MB 256 / 384 / 640 / 1152MB 128 / 256 / 512 / 1024MB 256MB 384 / 512 / 768 / 1280MB 128 / 256 / 512 / 1024MB 512MB 640 / 768 / 1024 / 1536MB 128 / 256 / 512 / 1024MB 1024MB 1152 / 1280 / 1536 / 2048MB Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. . LAN Interface Item Chipset Supports LAN protocol LAN connector type LAN connector location Specification Realtek RTL8101 10/100 Mbps RJ45 Left side Wireless LAN Interface Item Chipset Supports LAN protocol Specification Intel PRO/Wireless 2100 802.11b Modem Interface Item Chipset Fax modem data baud rate (bps) Data modem data baud rate (bps) Supports modem protocol Modem connector type Modem connector location Specification Agere 14.4K 56K V.90 / V.92 MDC RJ11 Left side Hard Disk Drive Interface Item Vendor & Model Name HGST 20G(IC25 N020ATM R04), CASCADE Capacity (MB) 20000 Bytes per 512 sector Data heads 1 Drive Format Disks 1 HGST 30G(IC25 N030ATM R04), CASCADE 30000 512 2 1 HGST 40GB (IC25N040 ATMR04) CASCADE 40000 512 2 1 Specification HGST 60G(IC25 N060ATM R04), CASCADE HGST 80GB (IC25N080 ATMR04) CASCADE 60000 80000 512 512 3 4 2 2 TOSHIBA 30GB(MK3 021GAS) NEPTUNE 30000 512 2 1 TOSHIBA 40GB(MK4 021GAS) NEPTUNE 40000 512 3 2 TOSHIBA 60GB(MK6 021GAS) NEPTUNE 60000 512 4 2 Chapter 1 19 Hard Disk Drive Interface Item Spindle speed (RPM) 4200 RPM 4200RPM Performance Specifications Buffer size 2048KB 2048KB Interface ATA-6 ATA-6 Max. media 350 350 transfer rate (disk- buffer, Mbytes/s) Data transfer rate (host~buffe r, Mbytes/s) 100 MB/ Sec. Ultra DMA mode-5 100 MB/ Sec. Ultra DMA mode-5 DC Power Requirements Voltage tolerance 5V(DC) +/- 5V(DC) +/- 5% 5% 4200RPM 2048KB ATA-6 350 100 MB/ Sec. Ultra DMA mode-5 5V(DC) +/5% Specification 4200RPM 4200RPM 8192KB ATA-6 350 8192KB ATA-6 350 100 MB/ Sec. Ultra DMA mode-5 100 MB/ Sec. Ultra DMA mode-5 5V(DC) +/- 5V(DC) +/- 5% 5% 4200RPM 2048KB ATA-5 298 100 MB/ Sec. Ultra DMA mode-5 5V(DC) +/5% 4200RPM 2048KB ATA-5 298 100 MB/ Sec. Ultra DMA mode-5 5V(DC) +/5% 4200RPM 2048KB ATA-5 298 100 MB/ Sec. Ultra DMA mode-5 5V(DC) +/5% Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Resolution Compatibility Mixed sound source Sampling rate Internal microphone Internal speaker / Quantity Supports PnP IRQ Specification Cirrus CS4299 AC'97 Codec Built-in Mono 20 bit stereo Digital to Analog converter 18 bit stereo Analog to Digital converter Microsoft PC98/PC99, AC97 2.1 Microphone, CD, AUX 48 kHz Yes Yes IRQ10 Video Interface Item Chip vendor Chip name Supports ZV (Zoomed Video) port Graph interface Maximum resolution (LCD) Maximum resolution (CRT) Video Memory Item Fixed or upgradeable Video memory size Specification Intel 855GM (Integrated with Northbridge) No Inside 855GM (Accelerated Graphics Port) Bus 1024*768 1600*1200 Specification Fixed 32MB (Share system memory) 20 Chapter 1 IEEE 1394 Port Item IEEE 1394 controller Access location Ricoh R5C593 Left side Specification USB Port Item USB Compliancy Level EHCI Number of USB port Location Serial port function control 2.0 USB 2.0 2 Right and left side Always Enabled Specification PCMCIA Port Item PCMCIA controller Supports card type Number of slots Access location Supports ZV (Zoomed Video) port Supports 32 bit CardBus Ricoh R5C593 Type II One Left side No ZV support Yes (IRQ10) Specification System Board Major Chips Item System core logic Super I/O controller Audio controller Video controller Hard disk drive controller Keyboard controller RTC IEEE 1394 PCMCIA Intel 855GM NS PC87392 Cirrus CS4299 Intel 855GM Intel ICH4-M Mitsubishi M38857M8 Intel ICH4-M Ricoh R5C593 Ricoh R5C593 Controller Keyboard Item Keyboard controller Keyboard vendor & model name Total number of keypads Windows keys Internal & external keyboard work simultaneously Specification Mitsubishi M38857M8 Darfon 84-key Yes Yes Chapter 1 21 Battery Item Vendor & model name Battery Type Pack capacity Cell voltage Number of battery cell Package configuration Package voltage Specification Sanyo / Simplo Li-ion 26.64W/48.84W 3.7 V/cell 4/6 4/3 cells in series, 0/2 series in parallel 14.8V/4cell, 11.1V/6cell DC-AC LCD inverter Item Vendor & model name Input voltage (V) Input current (mA) (Vadj=1.6V) (Vadj=3.3V) Output voltage (Vrms, no load) Output voltage frequency (kHz) Output Current/Lamp (Vadj=1.6V) (Vadj=3.3V) Sumida TWS-458-018 - 310(min.) 1600(min.) 47(min.) 1.6mA(Min.) 5.0mA(Min.) Specification 12(typ.) 70(typ.) 360(typ.) 52(typ.) 2.2mA(typ.) 5.5mA(typ.) - 120(max.) 410(max.) 57(max.) 2.8mA(max.) 6.0mA(max.) NOTE: DC-AC inverter is used to generate very high AC voltage, the support to LCD CCFT backlight user, and is also responsible for the control of LCD brightness. Avoid touching the DC-AC inverter area while the system is turned on. LCD Item Vendor & model name LCD display area (diagonal, inch) Display technology Resolution Screen Diagonal [mm] Active Area [mm] Pixel Pitch [mm] Pixel Arrangement Weight [grams] Physical Size [mm] Support Color White Luminance [cd/m2] Design Point 1:(ICFL=3.5mA) Design Point 2:(ICFL=6.5mA) 22 Specification IDT/IAXG01W IDT/IAXG02C TOSHIBA/LTM12C505D 12.1 TFT XGA (1024X768) 307 245.76(H) x 184.32(V) 0.080(per one triad) x 0.240 R,G,B Vertical Stripe 290 Typ. 261.0(W) x 198.0(H) x 5.0(D) Typ. Native 262K colors(RGB 6-bit data driver) 95 Typ. (center), 90 Typ. (5 points average) 160 Typ. (center),150 Typ. (5 points average) Chapter 1 LCD Item Contrast Ratio Optical Rise Time/Fall Time [msec] Nominal Input Voltage VDD [Volt] Power Consumption [Watt] (VDD Line) (VCFL Line) Electrical Interface Temperature Range [degree C] Operating Storage (Shipping) 250 : 1 Typ. 30Typ.,50 MAX. +3.3 Typ. Specification 1.2 Typ. 3.5 Typ. 4 pairs, single LVDS 0 to +50 -20 to +60 AC Adapter Item Vendor & model name Input Requirements Maximum input current (A, @100Vac, full load) Nominal frequency (Hz) Frequency variation range (Hz) Nominal voltages (Vrms) Inrush current Efficiency Output Ratings (CV mode) DC output voltage Noise + Ripple Output current Output Ratings (CC mode) DC output voltage Constant output Dynamic Output Characteristics Start-up time Hold up time Over Voltage Protection (OVP) Short circuit protection Electrostatic discharge (ESD) Dielectric Withstand Voltage Primary to secondary Leakage current Regulatory Requirements Specification Lite-on 65W PA 1650-02 (WPFC) 3P 1.7A max@3.5A/100Vac and 240 Vac 50 / 60 47 - 63 100 - 240 The maximum inrush current will be less than 220A when the adapter is connected to 100Vac(60Hz) and 240Vac(50Hz) respectively. High efficiency 82% minimum, at 100~240Vac AC input, full load, warm-up condition. Offers constant voltage 19.0V output source with 65W max output power capacity. 380mvp-pmax (20MHz bandwidth) for resistor load 0A (min.) 3.42A (max.) 18.05 ~ 19.95V 3.8A 5 sec. (@115 Vac and 230Vac full load) 5ms min. (@115 Vac input, full load) 29V Output can be shorted without damage, and auto recovery 15kV (at air discharge) 8kV (at contact discharge) 2150Vdc 10mA for 1 second 60uA max (240Vac, 60Hz) Internal filter meets; 1. FCC class B requirements. 2. VDE 243/1991 class B requirements. 3. CISPR 22 Class B requirements. 3. VCCI class II requirements. Chapter 1 23 Power Management Power Saving Mode Standby Mode Waiting time specified by the System Standby value or the operating system elapses without any system activity. Or When the computer is about to enter Hibernation mode (e.g. during a battery-low condition), but the Hibernation file is invalid or not present. Hibernation Mode When customized functions for power management are set to Hibernation and the corresponding action is taken. Display Standby Mode Keyboard, built-in touchpad, and an external PS/2 pointing device are idle for a specified period. Hard Disk Standby Mode Hard disk is idle within a specified period of time Environmental Requirements Phenomenon The Sleep indicator lights up All power shuts off The display shuts off Hard disk drive is in standby mode. (spindle turned-off) Item Temperature Operating Non-operating Non-operating Humidity Operating Non-operating Non-operating Vibration Operating (unpacked) Non-operating (unpacked) Non-operating (packed) Mechanical Specification Specification 5 ~ +35 °C -20 ~ +65 °C (unpacked) Non (storage package) 20% to 80% RH, non-condensing 20% to 80% RH, non-condensing (unpacked) Non (storage package) 5 ~ 500Hz: 1.0Grms (random) 5 ~ 500Hz: 2.16Grms (random) 5 ~ 500Hz: 2.16Grms (random) Item Dimensions Weight I/O Ports Drive Bays Material Indicators Switch Specification 273mm (W) x 231mm (D) x 24mm (H) (10.76 x 9.10 x 0.95 inches) 1.70Kg (3.7 lbs) with 6-cell battery 1.55Kg (3.4 lbs) with 4-cell battery Two USB port, one VGA (external monitor) port, Microphone/line-in jack, Headphone/external speakers/line-out jack, RJ-11 port for modem, RJ-45 port for Ethernet, one PCMCIA (Type II) slot, DC-in jack for AC adapter, one IEEE1394 port, infrared port, 3-in 1 card reader for memory cards One Plastic, aluminum-magnesium alloy Wireless LAN enable/disable LED, Power/Suspend Mode LED, Sleep LED, Media activity LED, Battery Charge LED, Caps Lock LED, Num Lock LED Power 24 Chapter 1 I/O Address Map I/O Address 0000-001F 0020-0029, 002C-002D 002E-002F 0030-0031, 0034-0035, 0038-0039, 003C-003D 0040-0043, 0050-0053 0060, 0064 0062, 0066 0070-0077 0081-0091, 0093-009F 00A0-00A1, 00A4-00A5, 00A8-00A9, 00AC-00AD, 00B0-00B5, 00B8-00B9, 00BC-00BD 00C0-00DF 00F0-00F0 0170-0177, 0376 01F0-01F7, 03F6 0274-0277, 0279, 0A79 02F8-02FF 03B0-03BB, 03C0-03DF, 1800-1807 03F0-03F5, 03F7 04D0-04D1 0D00-FFFF 1810-181F 1820-187F 1881-189F 18C0-18FF, 1C00-1CFF 2000-207F, 2400-24FF 3000-30FF FC00-FFFF IRQ Assignment Map IRQ00 IRQ01 IRQ03 IRQ04 IRQ05 IRQ06 IRQ07 IRQ08 IRQ09 Interrupt Channel Function DMA controller Programmable interrupt controller PCI bus Programmable interrupt controller System timer Keyboard controller ACPI-Compliant Embedded Controller System CMOS/real time clock DMA controller Programmable interrupt controller DMA controller Numeric data processor 2nd EIDE device (optical drive) select 1st EIDE device (hard drive) select ISAPNP Read Data Port IrDA FIR Video Controller Standard Floppy Disk Controller Programmable interrupt controller PCI bus Ultra ATA Storage Controller USB Universal Host Controller SMBus Controller Audio Controller Modem Controller Ethernet Controller Compatible CardBus Controller Function (Hardware) System timer Keyboard IrDA FIR/PCI candidate COM1/PCI candidate PCI candidate Reserved LPT (Parallel port)/PCI Candidate CMOS/RTC SCI IRQ used by ACPI Chapter 1 25 IRQ Assignment Map Interrupt Channel IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 DMA Channel Assignment DRQ0 DRQ1 DRQ2 DRQ3 DRQ4 DRQ5 DRQ6 DRQ7 DMA Channel Function (Hardware) SMBus(PIRQB#) AC'97 Audio(PIRQB#) AC'97 MODEM(PIRQB#) USB 1.1 UHCI (PIRQC#, PIRQD#) LAN(PIRQD#) CardBus(PIRQB#) IEEE1394(PIRQC#)/PCI Candidate VGA(PRIQA#) FlashMemory(PIRQF#) USB 1.1 UHCI (PIRQA#) USB 2.0 EHCI(PIRQH#)/PCI Candidate Touchpad (Auxiliary device) Numeric data processor 1st EIDE device (hard disk) 2nd EIDE device (optical drive) Reserved IrDA FIR Floppy Reserved DMA controller Reserved Reserved Reserved Function (Hardware) 26 Chapter 1 Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer's BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises. To activate the BIOS Utility, press m during POST (when "Press <F2> to enter Setup" message is prompted on the bottom of screen). Press m to enter setup. Press <F12> during POST to enter multi-boot menu. In this menu, user can change boot device without entering BIOS SETUP Utility. PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit CPU Type: CPU Speed HDD Model Name HDD Serial Number System BIOS Ver: VGA BIOS Ver: KBC Ver: Serial Number: Asset Tag Number: Product Name: Manufacturer Name: UUID: Intel (R) Pentium (R) M processor 1.70 GHz HITACHI_DK23EA-40-(PM) 8W5440 TM370 V1.00 2991 02.13.26 xxxxxxxxxxxxxxxxxxxxxx N/A TravelMate 370 Acer xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx F1 Help Esc Exit Select Item Select Menu F5/F6 Change Values Enter Select 4 Sub-Menu F9 Setup Defaults F10 Save and Exit Chapter 2 27 Navigating the BIOS Utility There are six menu options: Info., Main, Advanced, Security, Boot, and Exit. Follow these instructions: T To choose a menu, use the cursor left/right keys (zx). T To choose a parameter, use the cursor up/down keys ( wy). T To change the value of a parameter, press p or q. T While the item has sub-items, press e to expand this item. T Press ^ while you are in any of the menu options to go to the Exit menu. T In any menu, you can load default settings by pressing t. You can also press u to save any changes made and exit the BIOS Setup Utility. NOTE: You can change the value of a parameter if it is enclosed in square brackets. Navigation keys for a particular menu are shown on the bottom of the screen. Help for parameters are found in the Item Specific Help part of the screen. Read this carefully when making changes to parameter values. This menu provides you the information of the system. 28 Chapter 2 Information PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit CPU Type: CPU Speed HDD Model Name HDD Serial Number System BIOS Ver: VGA BIOS Ver: KBC Ver: Serial Number: Asset Tag Number: Product Name: Manufacturer Name: UUID: Intel (R) Pentium (R) M processor 1.70 GHz HITACHI_DK23EA-40-(PM) 8W5440 TM370 V1.00 2991 02.13.26 xxxxxxxxxxxxxxxxxxxxxx N/A TravelMate 370 Acer xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx F1 Help Esc Exit Select Item Select Menu F5/F6 Change Values Enter Select 4 Sub-Menu F9 Setup Defaults F10 Save and Exit Parameter CPU Type CPU Speed HDD Model Name HDD Serial Number System BIOS Ver VGA BIOS Ver KBC Ver Serial Number Asset Tag Number Product Name Manufacturer Name UUID Number Description Displays the CPU type information. Displays the CPU speed. HDD device model name information will be retrieved automatically during system boot. HDD device serial number information will be retrieved automatically during system boot. Displays the system BIOS version. Displays the VGA BIOS version. Displays the keyboard controller firmware version. Displays the system serial number. N/A Displays the product name. Displays the Acer company. Displays the UUID (Universal Unique IDentifier) string = 32 bytes. Chapter 2 29 Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit System Time: System Date: [00:00:00] [10/01/2003] System Memory: Extended Memory: VGA Memory: 640 KB 238 MB 16MB Quiet Boot: Power on display: LCD Auto Dim: PXE Boot From LAN F12 Boot Menu [Enabled] [Auto ] [Enabled] [Enabled] [Dsiabled] Item Specific Help <Tab>, <Shift-Tab>, or <Enter> selects field. F1 Help Esc Exit Select Item Select Menu F5/F6 Change Values Enter Select 4 Sub-Menu NOTE: The screen above is for reference only. Actual values may differ. F9 Setup Defaults F10 Save and Exit 30 Chapter 2 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter System Time System Date System Memory Extended Memory VGA Memory Quiet Boot Power on display LCD Auto Dim PXE Boot From LAN F12 Boot Menu Description Format/Option Sets the system time. Format: HH:MM:SS (hour:minute:second) System Time Sets the system date. Format: MM/DD/YYYY (month/day/ year) System Date This field reports the memory size of the system. The user can not change the memory setting. This is display-only field. Memory size is fixed to 640 KB This field reports the memory size of the extended memory in the system. The user can not change the memory setting. This is displayonly field. Extended Memory size=Total memory size -1MB The total amounts of memory for VGA. The user can not change the memory setting. This is display-only field. Determines if Logo will be displayed or not; shows diagnostic screen is disabled or enabled. Enabled: Logo is displayed, and diagnostic screen is disabled. Disabled: Logo is not displayed, and diagnostic screen is enabled. Option: Enabled or Disabled Selects display device. Auto: During power process, the system will detect if any display device is connected on external video port. If any external display device is connected, the power on display will be in CRT (or projector) only mode. Otherwise it will be in LCD only mode. Both: Simultaneously enable both the integrated LCD screen and the system's external video port (for an external CRT or projector). Option: Auto or Both Determines if the system will automatically dim Option: Enabled or Disabled the LCD brightness in order to save power when AC is not present. Selects PXE boot from LAN function. Option: Enabled or Disabled Selects the F12 boot menu function. Option: Enabled or Disabled NOTE: The sub-items under each device will not be shown if the device control is set to disable or auto. This is because the user is not allowed to control the settings in these cases. Chapter 2 31 Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit Infrared Port (FIR) : [Disabled] Item Specific Help Legacy USB Support : System Boot From Hard Disk Recovery [Disabled] [Disabled] Configure Infrared Port using options: [Disable] No configuration [Enable] User configuration [Auto] BIOS or OS chooses configuration (OS Controlled) Displayed when controlled by OS F1 Help Esc Exit Select Item Select Menu F5/F6 Change Values Enter Select 4 Sub-Menu F9 Setup Defaults F10 Save and Exit The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings. Parameter Infrared Port (FIR) Legacy USB Support System Boot From Hard Disk Recovery Description Selects serial port address and IRQ. Selects legacy USB support. Selects boot from hard disk recovery Options Disabled/Enabled/Auto Enabled/Disabled Disabled/Enabled 32 Chapter 2 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit User Password is Supervisor Password is Set User Password Set Supervisor Password Primary HardDisk Security: Password on Boot: Clear Clear [Enter] [Enter] [Disabled] [Disabled] Item Specific Help Supervisor Password controls accesses of the whole setup utility. It can be used to boot up when Password on boot is enabled. F1 Help Esc Exit Select Item Select Menu F5/F6 Change Values Enter Select 4 Sub-Menu F9 Setup Defaults F10 Save and Exit The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter User Password is Supervisor Password is Set User Password Set Supervisor Password Primary HardDisk Security Password on Boot Description Shows the setting of the user password. Shows the setting of the supervisor password. Press Enter to set the user password. When set, this password protects the BIOS Setup Utility from unauthorized access. Press Enter to set the supervisor password. When set, this password protects the BIOS Setup Utility from unauthorized access. Shows the setting of the primary hard disk Security. Defines whether a password is required or not while the events defined in this group happened. The following sub-options are all requires the Supervisor password for changes and should be grayed out if the user password was used to enter setup. Option Clear or Set Clear or Set Disabled or Enabled Disabled or Enabled NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don't forget your password. If you forget your password, you may have to return your notebook computer to your dealer to reset it. Chapter 2 33 Setting a Password Follow these steps as you set the user or the supervisor password: 1. Use the w andy keys to highlight the Set Supervisor Password parameter and press the e key. The Set Supervisor Password box appears: 2. Type a password in the "Enter New Password" field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the "Confirm New Password" field. IMPORTANT:Be very careful when typing your password because the characters do not appear on the screen. 3. Press e. After setting the password, the computer sets the User Password parameter to "Set". 4. If desired, you can opt to enable the Password on boot parameter. 5. When you are done, press u to save the changes and exit the BIOS Setup Utility. Removing a Password Follow these steps: 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: 2. Type the current password in the Enter Current Password field and press e. 3. Press e twice without typing anything in the Enter New Password and Confirm New Password fields. The computer then sets the Supervisor Password parameter to "Clear". 4. When you have changed the settings, press u to save the changes and exit the BIOS Setup Utility. Changing a Password 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: 2. Type the current password in the Enter Current Password field and press e. 34 Chapter 2 3. Type a password in the Enter New Password field. Retype the password in the Confirm New Password field. 4. Press e. After setting the password, the computer sets the User Password parameter to "Set". 5. If desired, you can enable the Password on boot parameter. 6. When you are done, press u to save the changes and exit the BIOS Setup Utility. If the verification is OK, the screen will display as following. The password setting is complete after the user presses u. If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message. Chapter 2 35 Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the diskette drive in module bay, the onboard hard disk drive and the CD-ROM/DVD-ROM in module bay. Information Main PhoenixBIOS Setup Utility Advanced Security +Hard Drive +Removable Devices CD-ROM Drive Network Boot Boot Exit Item Specific Help Use < > or < > to select a device, then press <F6> to move it up the list, or <F5> move it down the list. Press <Esc> to escape the menu F1 Help Esc Exit Select Item Select Menu F5/F6 Change Values Enter Select 4 Sub-Menu F9 Setup Defaults F10 Save and Exit 36 Chapter 2 Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Item Specific Help Exit System Setup and save your changes to CMOS. F1 Help Esc Exit Select Item Select Menu F5/F6 Change Values Enter Select 4Sub-Menu F9 Setup Defaults F10 Save and Exit The table below describes the parameters in this screen. Parameter Exit Saving Changes Exit Discarding Changes Load Setup Default Discard Changes Save Changes Description Exit System Setup and save your changes to CMOS. Exit utility without saving setup data to CMOS. Load default values for all SETUP item. Load previous values from CMOS for all SETUP items. Save Setup Data to CMOS. Chapter 2 37 BIOS Flash Utility The BIOS flash memory update is required for the following conditions: T New versions of system programs T New features or options T Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash. NOTE: Please use the AC adaptor power supply when you run the Phlash utility. If the battery pack does not contain enough power to finish BIOS flash, you may not boot the system because the BIOS is not completely loaded. Fellow the steps below to run the Phlash. 1. Prepare a bootable diskette. 2. Copy the Phlash utilities to the bootable diskette. 3. Then boot the system from the bootable diskette. The Phlash utility has auto-execution function. System Diagnostic Diskette This diagnostic diskette is for the Acer TravelMate 370 series notebook machine. However, system diagnostic utility is not ready as service CD released. Acer HQ CSD will upload the utility to CSD website as soon as it is ready. 38 Chapter 2 Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T small Philips screwdriver T flat head screwdriver T Philips screwdriver T tweezers NOTE: The screws for the different components vary in size. During the disassembly process, group the screws with the corresponding components to avoid mismatch when putting back the components. When you remove the stripe cover, please be careful not to scrape the cover. Chapter 3 39 General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack. 40 Chapter 3 Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order. Chapter 3 41 42 Chapter 3 Removing the Battery 1. Slide the two battery latches. 2. Then remove the battery. Chapter 3 43 Removing the Memory/HDD Module 1. Remove the two screws holding the DIMM cover. 2. Then remove the DIMM cover. 3. Pop out the memory. 4. Then remove the memory. 5. Remove one screw that secures the HDD cover. 6. Then remove the HDD cover. 7. Pull out the HDD module carefully. 44 Chapter 3 Removing the Keyboard 1. Remove the two screws holding the keyboard on the bottom. 2. Use a small Philips screwdriver and your finger to unlock four ledges as the picture shows. 3. Turn over the keyboard as the picture shows. 4. Disconnect the keyboard cable. 5. Then remove the keyboard. Chapter 3 45 Disassembling the Main Unit 1. Remove one screw that secures the LCD FPC cable as the picture shows. 2. Then disconnect the LCD FPC cable from the main board. . 3. Remove the two screw holding the LCD FPC cable on the bottom. 4. Push the left and right hinge caps on the front side carefully. 5. Then hold the left and right hinge caps on the rear side as the picture shows. 6. Remove the left and right hinge caps. 7. Remove the two screws holding the LCD module on one side. 8. Then remove another two screws on the other side. . 9. Slide the LCD latch. 46 Chapter 3 10. Then turn over the LCD module as the picture shows. 11. Pull out the LCD FPC cable carefully. 12. Then detach the entire LCD module. 13. Remove the seven screws on the bottom. 14. Remove the five screws holding the thermal plate. 15. Then take out the thermal plate. 16. Disconnect the touchpad cable as the picture shows. 17. Disconnect the speaker cable from the main board. Chapter 3 47 18. Disconnect the main and aux wireless LAN antennae. (main: left/black, aux: right/gray) 19. Pop out the wireless LAN card. 20. Then take out the wireless LAN card. 21. Disconnect the cover switch cable from the main board. 22. Use a flat screwdriver as the picture shows to detach the upper case assembly. 23. Then detach the upper case carefully. 48 Chapter 3 24. Remove the touchpad cover from the upper case as the picture shows. 25. Disconnect the touchpad cable from the touchpad board. 26. Then take out the touchpad board carefully. 27. Tear off the tape fastening the wireless LAN antennae as picture shows. 28. Take out the wireless LAN antennae from the fastening fillisters. 29. Pull out the main and aux wireless LAN antennae carefully. 30. Remove one screw holding the main wireless LAN antenna. 31. Then take out the main wireless LAN antenna. Chapter 3 49 32. Remove one screw holding the aux wireless LAN antenna. 33. Then take out the aux wireless LAN antenna. 34. Remove one screw that secures the modem card. 35. Remove the modem card. 36. Then disconnect the modem card cable from the modem card. 37. Disconnect the fan cable from the main board. 38. Tear off the tape fastening the microphone cable as picture shows. 39. Then disconnect the microphone cable from the main board. 50 Chapter 3 40. Remove one screw that secure the main board. 41. Then take out the main board from the lower case. 42. Remove the three screws that secure the fan. 43. Then remove the fan from the lower case. Chapter 3 51 Disassembling the LCD Module 1. Remove the eight LCD rubber caps as the picture shows. 2. Then remove the eight screws holding the LCD bezel. 3. Remove the three screws on one side. 4. Remove another three screws on the other side. 5. Then detach the LCD bezel carefully. . 6. Remove one screw holding the LCD bracket on one side. 7. Remove another screw holding the LCD bracket on the other side. 8. Then remove the entire LCD from the LCD panel. 9. Disconnect the LCD FPC cable from the inverter board. 10. Disconnect the high voltage cable from the inverter board. 11. Then take out the inverter board. 52 Chapter 3 12. Tear off the tape that fastens the LCD FPC cable. 13. Disconnect the LCD FPC cable. 14. Remove the two screws holding the left LCD bracket. 15. Remove the left LCD bracket. 16. Remove the two screws holding the right LCD bracket. 17. Remove the right LCD bracket. Chapter 3 53 Disassembling the External Modules Disassembling the HDD Module 1. Remove one screws holding the HDD holder. 2. Then remove the HDD carefully. 54 Chapter 3 Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Duplicate symptom and obtain the failing symptoms in as much detail as possible. 2. Distinguish symptom. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3. Disassemble and assemble the unit without any power sources. 4. If any problem occurs, you can perform visual inspection before you fellow this chapter's instructions. You can check the following: power cords are properly connected and secured; there are no obvious shorts or opens; there are no obviously burned or heated components; all components appear normal. 5. Use the following table with the verified symptom to determine which page to go to. Symptoms (Verified) Power failure. (The power indicator does not go on or stay on.) POST does not complete. No beep or error codes are indicated. POST detects an error and displayed messages on screen. The diagnostic test detected an error and displayed a FRU code. Other symptoms (i.e. LCD display problems or others). Symptoms cannot be re-created (intermittent problems). Go To "Power System Check" on page 57 "Power-On Self-Test (POST) Error Message" on page 59 "Undetermined Problems" on page 67 "Error Message List" on page 60 "System Diagnostic Diskette" on page 38 "Power-On Self-Test (POST) Error Message" on page 59 Use the customer-reported symptoms and go to "Power-On Self-Test (POST) Error Message" on page 59 "Intermittent Problems" on page 66 "Undetermined Problems" on page 67 Chapter 4 55 System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail. Do the following to select the test device. See "System Diagnostic Diskette" on page 38 for details. 1. Boot from the diagnostics diskette and start the diagnostics program (see "System Diagnostic Diskette" on page 38). 2. See if FDD Test is passed as the program runs to FDD Test. 3. Follow the instructions in the message window. If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board. If the error still remains: 1. Reconnect the external diskette drive/DVD-ROM module. 2. Replace the external diskette drive/CD-ROM module. 3. Replace the main board. External CD-ROM Drive Check Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM does not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail. Do the following to select the test device: 1. Boot from the diagnostics diskette and start the diagnostics program (refer to "System Diagnostic Diskette" on page 38. 2. See if CD-ROM Test is passed when the program runs to CD-ROM Test. 3. Follow the instructions in the message window. If an error occurs, reconnect the connector on the System board. If the error still remains: 1. Reconnect the external diskette drive/CD-ROM module. 2. Replace the external diskette drive/CD-ROM module. 3. Replace the main board. 56 Chapter 4 Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board. If the keyboard cable connection is correct, run the Keyboard Test. See "System Diagnostic Diskette" on page 30 for details. If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace a non-defective FRU: 1. Reconnect the keyboard cables. 2. Replace the keyboard. 3. Replace the main board. The following auxiliary input devices are supported by this computer: T Numeric keypad T External keyboard If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory Check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the diagnostics program (please refer to main board. 2. Go to the diagnostic memory in the test items. 3. Press F2 in the test items. 4. Follow the instructions in the message window. NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error. Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: 1. Remove the battery pack. 2. Connect the power adapter and check that power is supplied. 3. Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack. If you suspect a power problem, see the appropriate power supply check in the following list: T "Check the Battery Pack" on page 58 Chapter 4 57 Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Management in control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat the steps 1 and 2, for both battery and adapter. 4. This helps you identify first the problem is on recharging or discharging. From Hardware: 1. Power off the computer. 2. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the following figure 3. If the voltage is still less than 7.5 Vdc after recharging, replace the battery. To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer. If the battery status indicator does not light up, remove the battery pack and let it return to room temperature. Re-install the battery pack. If the charge indicator still does not light up, replace the battery pack. If the charge indicator still does not light up, replace the DC/DC charger board. Touchpad Check If the touchpad doesn't work, do the following actions one at a time to correct the problem. Do not replace a non-defective FRU: 1. After rebooting, run Tracking Pad PS2 Mode Driver. For example, run Syn touch driver. 2. Run utility with the PS/2 mouse function and check if the mouse is working. 3. If the PS/2 mouse does not work, then check if the main board to switch board FPC is connected O.K. 4. If the main board to switch board FPC is connected well, then check if the FCC on touch pad PCB connects properly. 5. If the FFC on touch pad PCB connects properly, then check if LS851 JP1 Pin6=5V are pulsed. If yes, then replace switch board. If no, then go to next step. 6. Replace touch pad PCB. 7. If the touch pad still does not work, then replace FPC on Track Pad PCB. After you use the touchpad, the pointer drifts on the screen for a short time. This self-acting pointer movement can occur when a slight, steady pressure is applied to the touchpad pointer. This symptom is not a hardware problem. No service actions are necessary if the pointer movement stops in a short period of time. 58 Chapter 4 Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer. If the symptom is not listed, see "Undetermined Problems" on page 67. The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function. NOTE: Most of the error messages occur during POST. Some of them display information about a hardware device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the way it has been configured. NOTE: If the system fails after you make changes in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error. Chapter 4 59 Index of Error Messages Error Message List Error Messages FRU/Action in Sequence Struck Key See "Keyboard or Auxiliary Input Device Check" on page 57 System CMOS checksum bad - Default configuration used RTC battery Run BIOS Setup Utility to reconfigure system, then reboot system. Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. Main board Previous boot incomplete - Default configuration used "Load Default Settings" in BIOS Setup Utility. RTC batter Main board. Invalid System Configuration Data "Load Default Settings" in BIOS Setup Utility. Main board. Operating system not found Enter Setup and see if fixed disk and drive A are properly identified. Diskette drive Hard disk drive Main board. 60 Chapter 4 Error Message List No beep Error Messages FRU/Action in Sequence Power-on indicator turns off and LCD is blank. Power source (battery pack and power adapter.) See "Power System Check" on page 57 Ensure every connector is connected tightly and correctly. Reconnect the DIMM. Main board. Power-on indicator turns on and LCD is blank. Power source (battery pack and power adapter.) See "Power System Check" on page 57 Reconnect the LCD connector Hard disk drive LCD cable LCD inverter LCD Main board Power-on indicator turns on and LCD is blank. But you can see POST on an external CRT. Reconnect the LCD connectors. LCD cable LCD inverter LCD Main board Power-on indicator turns on and a blinking cursor Ensure every connector is connected tightly and correctly. shown on LCD during POST. Main board Chapter 4 61 Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed. Action in Sequence First, plug a monitor to CRT port. Next, enter BIOS utility to running "Load Default Settings" then reboot the system. Reconnect the LCD connectors. Keyboard (if the brightness function key doesn't work). LCD cable LCD inverter LCD Main board Enter BIOS Utility to execute "Load Setup Default Settings", then reboot system. Reconnect the LCD connectors. Keyboard (if the brightness function key doesn't work). LCD cable LCD inverter LCD Main board Reconnect the LCD cable LCD cable LCD Main board Indicator-Related Symptoms Symptom / Error Indicator incorrectly remains off or on, but system Main board runs correctly HDD/CD-ROM active indicators cannot work HDD/CD-ROM drive Device driver Main board Action in Sequence Power-Related Symptoms Symptom / Error Power shuts down during operation The system cannot power-on. The system cannot power-off. Action in Sequence Power source (battery pack and power adapter). See "Power System Check" on page 57. Battery pack AC adapter See if the thermal module is overheat (Heat sink or fan). Main board Power source (battery pack and power adapter). See "Power System Check" on page 57. Battery pack Power adapter CPU Main board In Windows XP operating system, hold and press the power switch for more than 4 seconds. If the system can power off, then the main board is OK. Verify OS in the HDD. Main board 62 Chapter 4 Power-Related Symptoms Symptom / Error Battery can't be charged or discharged System hang during POST Action in Sequence See "Check the Battery Pack" on page 58. Battery pack Main board ODD/HDD/FDD/RAM module Main board PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. PC Card cannot be inserted or ejected Action in Sequence PCMCIA slot assembly Main board PCMCIA slot assembly Check if the PCMCIA slot is blocked Main board Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size. System can power on, but you hear two long beeps: "B--, B--" and the LCD is blank. Action in Sequence Enter BIOS Setup Utility to execute "Load Default Settings" then reboot system. RAM module Main board Check BIOS revision Reinsert DIMM DIMM Main board Speaker-Related Symptoms Symptom / Error In Windows, multimedia programs, no sound comes from the computer. Internal speakers make noise or emit no sound. Microphone cannot work Action in Sequence OS volume control Audio driver Speaker Main board Speaker Main board Audio driver Volume control in Windows XP Main board Power Management-Related Symptoms Symptom / Error The system will not enter hibernation mode The system doesn't enter standby mode after closing the lid of the portable computer. Action in Sequence Power option in Windows XP Hard disk drive Main board Driver of Power Option Properties Lid close switch in upper case Main board Chapter 4 63 Power Management-Related Symptoms Symptom / Error Action in Sequence The system doesn't resume from hibernation/ standby mode. Connect AC adapter then check if the system resumes from Standby/Hibernation mode. Check if the battery is low. Hard disk drive Main board The system doesn't resume from standby mode LCD cover switch after opening the lid of the portable computer. Main board Battery fuel gauge in Windows doesn't go higher than 90%. Refresh battery (continue use battery until power off, then charge battery). Battery pack Main board System hangs intermittently. Reconnect hard disk/CD-ROM drives. Main board Peripheral-Related Symptoms Symptom / Error System configuration does not match the installed devices. External display does not work correctly. USB does not work correctly Print problems. Parallel port device problems Action in Sequence Enter BIOS Setup Utility to execute "Load Setup defaults", then reboot system. Reconnect hard disk/CD-ROM drives/FDD or other peripherals. Main board Press Fn+F5, LCD/CRT/Both display switching Keyboard Main board See "System Diagnostic Diskette" on page 38 Main board Enter BIOS Setup Utility to execute "Load Default Settings" then reboot the system. Run printer self-test. Printer driver Printer cable Printer Main board Enter BIOS Setup Utility to execute "Load Default Settings" then reboot the system. Device driver Device cable Device Main board Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work. Touchpad does not work. Action in Sequence Reconnect the keyboard cable. Keyboard Main board Reconnect touchpad cable. Touchpad board Main board 64 Chapter 4 Modem/LAN-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work correctly. See "System Diagnostic Diskette" on page 38. Phone cable Driver Reconnect the Internal modem cable to the main board tightly. Main board Internal LAN does not work correctly Lan cable Driver Main board NOTE: If you cannot find a symptom or an error in this list and the problem remains, see "Undetermined Problems" on page 57. Chapter 4 65 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3. If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors. 66 Chapter 4 Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See "Power System Check" on page 57): 1. Power-off the computer. 2. Visually check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: T Non-Acer devices T Printer, mouse, and other external devices T Battery pack T Hard disk drive T DIMM T PC Cards 4. Power-on the computer. 5. Determine if the problem has changed. 6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. 7. If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU: T System board T LCD assembly Chapter 4 67 68 Chapter 4 Jumper and Connector Locations Top View 1 2 3 4 5 67 8 9 10 26 25 24 23 22 21 20 19 18 17 Chapter 5 11 12 13 1 External Display Port 2 Modem Cable Connector 3 Speaker Connector 4 LCD FPC Connectors 5 Touchpad Board Connectors 6 Keyboard Connector 7 Modem Board Connector 8 Battery Connector 9 North Bridge 10 Fan Connector 11 CPU 12 RTC Battery Connector 13 HDD Connector 15 14 16 14 3-in1 Card Reader Slot 15 Infrared Port 16 Microphone Connector 17 PCMCIA Slot 18 Mini-PCI Slot 19 Microphone/Line-in Jack 20 Headphone/Speaker/Line-out Jack 21 IEEE 1394 Port 22 USB Port 23 Cover Switch Connector 24 DC-In 25 RJ45 Ethernet Connector 26 RJ11 Modem Connector Chapter 5 69 Bottom View 4 3 1 South Bridge 2 DIMM Slot 1 2 3 DIMM Slot 4 USB port 70 Chapter 5 Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 370. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please also note that there are some common parts for TravelMate 370, yet the LCD modules are different in two model. Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines. NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or regulations on how to dispose it properly, or follow the rules set by your regional Acer office on how to return it. Chapter 6 71 Exploded Diagram THE Unit 2 B C D E F G !7! H I !6! J K 2 3 4 5 6 7 !4! !21! !5! !23! !8! 3 4 5 6 7 8 9 : 21 22 23 24 25 B C !25! 8 D !:! OP 2 3 4 5 6 7 8 9 : 21 !2! 22 23 24 25 26 27 !26! !9! !24! 9 : !27! QBSU!OP EFTDSJQUJPO R(UZ 42/59U12/112 qmbuf!uifsnbm!k3 2 53/59U23/112 iee!dpwfs!k3 2 53/59U21/112 IJOHF!DBQ!M!K3 2 53/59U22/112 IJOHF!DBQ!S!K3 2 53/56U63/112 QDNDJB!EVNNZ!DBSE 2 66/59Uyy/Eyy K3!NC!UPVDI!VQ 2 71/59U25/112 BTTZ!M.DBTF!K3!BOOJ 2 71/59U27/113 BTTZ!VQQFS!DBTF!K3!BOOJ 2 k2!cbuufsz!bttz 2 76/59U17/112 BTTZ!MDE!K3!BOOJ!)23/2#!JEU* 2 76/59U15/YYY iee!npevmf! 2 97/11169/331 TDSFX 3 97/1116:/331 TDSFX 7 97/:B634/211 TDSFX 4 97/:BN34/6S1 TDSFX 22 LFZCPBSE)FOHMJTI* 2 E SFNBSL F G H I !22! J !3! SBOHF 17 741 4191 91291 291426 426911 BOH/!UPM 21 UPM N2 N3 T2 T3 Q2 Q3 NPEFM D VTS /16 1/2 1/26 1/3 /16 1/2 1/6 1/2 1/3 1/26 /36 1/2 1/26 2 ESO /26 1/36 1/3 1/4 1/3 1/5 3 /26 1/4 1/36 1/56 1/5 1/9 4 ETO 1/3 1/6 1/5 1/7 1/5 2/3 4 DLE 1/4 1/9 1/8 2/2 1/7 2/6 5 141 1/3 4171 1/6 71:1 2 BQQE 22 K3 Kbnft!D!Dibo Ibol!Tifo 23 OBNF K3!BTTZ NBUSJBM UCE GJOJTI Xjtuspo!Dpsqpsbujpo 24 12 SFW FDO!OP ESBXJOH!OP 3114 1:3: K EFTDSJQUJPO TJHO EBUF EJN!JO TIFFU nn EP!OPU! TDBMF!EXH 2 PG 2 DE!:2/59U12/112 25 72 Chapter 6 LCD 12.1" 2 3 B C 22 D 4 5 : !9! E F !22! G H I !7! J K 2 3 4 5 6 7 8 !3! !:! !8! 6 7 8 9 !5! : 21 OP QBSU!OP 2 2:/32143/122 3 45/56U17/114 4 45/56U18/114 5 58/59U12/112 6 67/18128/112 7 71/59U21/112 8 71/59U23/112 9 71/59U24/112 : 97/11337/631 21 97/:B463/4S1 22 97/11162/631 22 EFTDSJQUJPO JOWFSUFS!CPBSE BTTZ!IJOHF!)M* BTTZ!IJOHF!)S* MDE!DVTIJPO 23/2!JEU!0!DBCMF!MFOHUI!>96NN BTTZ!MDE!QBOFM!K3 BTTZ!GQD!MDE!JEU!BOOJ BTTZ!MDE!CF[FM!K3 TDSFX TDSFX TDSFX 23 24 25 R(UZ SFNBSL 2 B 2 2 9 2 2 2 2 C 7 5 21 D E F G !6! !21! H I !4! J UPM NPEFM OBNF SBOHF N2 N3 T2 T3 Q2 Q3 D VTS K3 BTTZ!MDE! 12 17 /16 1/2 1/26 1/3 /16 1/2 1/6 3114 1:3: K !2! 741 1/2 1/3 1/26 /36 1/2 1/26 2 ESO 4191 /26 1/36 1/3 1/4 1/3 1/5 3 NBUSJBM UCE 91291 /26 1/4 1/36 1/56 1/5 1/9 4 ETO Kbnft!D!Dibo GJOJTI SFW FDO!OP EFTDSJQUJPO EJN!JO nn TJHO EBUF EP!OPU! TDBMF!EXH 291426 426911 BOH/!UPM 1/3 1/6 1/5 1/7 1/5 2/3 4 DLE 1/4 1/9 1/8 2/2 1/7 2/6 5 141 1/3 4171 1/6 71:1 2 BQQE Xjtuspo!Dpsqpsbujpo ESBXJOH!OP TIFFU 2 PG 2 DE!76/59U17/112 9 : 21 22 23 24 25 Chapter 6 73 HDD 71/56U32/112 97/:B635/5S1 K3 Kbnft!D!Dibo BTTZ!IEE!NPEVMF 3114 1:3: 76/59U15/YYY NOTE: Some part numbers appear on the exploded diagram are vendor's part number. Please refer to the FRU list for Acer part number. 74 Chapter 6 Picture Main board Partname And Description Part Number MAINBOARD TM370-J2 W/ 1.4G CPU W/ CPU HEATSINK & HOLDER & MB.T3901.002 MODEM CABLE & PCMCIA SLOT & RTC BATTERY Memory LCD IMEMORY DDR333 128MB INFINEON HYS64D16000GDL-6-B MEMORY DDR333 128MB NANYA NT128D64SH4BBGM-6K MEMORY DDR333 256MB INFINEON HYS64D32020GDL-6-B MEMORY DDR333 256MB NANYA NT256D64SH8BAGM-6K MEMORY DDR333 256MB MICRON MT8VDDT3264HDG-335C3 MEMORY DDR333 512MB INFINEON HYS64D64020GBDL-6-B MEMORY DDR333 512MB ELPIDA EBD52UC8AARA-6B LCD 12.1" TFT XGA IDT IAXG01W KN.12802.006 KN.12803.008 KN.25602.009 KN.25603.009 KN.25604.009 KN.51202.007 KN.51209.002 LK.1210B.003 INVERTER BOARD SUMIDA TWS-458-018 HINGE PACK 12.1" LEFT/RIGHT 19.T39V1.001 6K.T39V1.001 LCD PANEL W/HINGE SUPPORT & LOGO LCD BEZEL 12.1" W/ICON LABEL 60.T39V1.005 60.T39V1.004 Chapter 6 75 Picture Partname And Description LCD FPC CABLE ASSEMBLY W/TUBE Part Number 50.T39V1.005 HDD/ Hard Disk Drive 30GB 2.5 IN. 4200RPM HGST MORAGA IC25N030ATMR04-0 60GB 2.5 IN. 4200RPM HGST MORAGA IC25N060ATMR04-0 08K0634 20GB 2.5 IN. 4200RPM HGST MORAGA IC25N020ATMR04-0 08K0632 40GB 2.5 IN. 4200RPM HGST MORAGA IC25N040ATMR04-0 08K0633 80GB 2.5 IN. 4200RPM HGST MORAGA IC25N080ATMR04-0 08K0635 30GB/2.5 IN. 4200RPM/TOSHIBA NEPTUNE MK3021GAS 40GB/2.5 IN. 4200RPM/TOSHIBA NEPTUNE MK4021GAS 60GB/2.5 IN. 4200RPM/TOSHIBA NEPTUNE MK6021GAS HDD COVER KH.03007.002 KH.06007.002 KH.02007.002 KH.04007.004 KH.08007.002 KH.33004.001 KH.34004.001 KH.36004.001 42.T39V1.005 HDD HOLDER 33.T39V1.001 Optical Drive/Combo Drive Cables CDRW/DVD COMBO MODULE 24X 1394 AOPEN ESV-189I/6P DVD-ROM MODULE 8X 1394 AOPEN ESV-178I/6P POWER CORD 10A 125V US KO.0240E.001 KV.00802.004 27.T30V1.001 Antenna 76 TOUCHPAD CABLE MODEM CABLE 50.T39V1.001 50.T39V1.006 Chapter 6 Picture Boards Partname And Description WIRELESS ANTENNA LEFT BLACK WIRELESS ANTENNA RIGHT GRAY Part Number 50.T39V1.003 50.T39V1.004 WIRELESS LAN BOARD 802.11B INTEL CALEXICO WM3B2100 KI.CAX01.002 MODEM BOARD AMBIT T60M283.10 54.09011.542 PCMCIA slot/PC card slot TOUCHPAD SYNAPTICS TM41P-341 PCMCIA SLOT 56.T39V1.001 22.T39V1.001 Adapter ADAPTER 65W 19V 3PIN LITEON PA-1650-02CR Battery BATTERY 6CELL 2200MAH LI-ION SIMPLO BTT-73E1 RTC BATTERY 3V 210MAH Case/Cover/Bracket Assembly DIMM COVER AP.T3503.001 BT.T3907.002 23.T39V1.001 42.T39V1.006 Chapter 6 77 Picture Partname And Description LOWER CASE W/DIMM COVER & FAN & MICROPHONE & RUBBER FOOT Part Number 60.T39V1.002 Speaker Keyboard Heatsink Rubber Screws 78 UPPER CASE W/O TOUCHPAD MODULE W/COVER SWITCH CABLE 60.T39V1.003 & SPEAKER HINGE CAP RIGHT HINGE CAP LEFT SPEAKER 42.T39V1.001 42.T39V1.002 23.T39V1.004 KEYBOARD 84KEYS CHINESE DARFON NSK-A9602 KEYBOARD 84KEY US-INTERNATIONAL DARFON NSK-A961D KEYBOARD THAI DARFON NSK-A9603 KB.T3907.001 KB.T3907.002 KB.T3907.003 THERMAL PLATE 34.T39V1.001 LCD SCREW RUBBER RUBBER FOOT FRONT RUBBER FOOT 47.T39V1.003 47.T39V1.001 47.T39V1.002 Chapter 6 Picture Partname And Description SCR. HEX NUT W/WASHER&NYLOK #4 SCRW MACH WAFER M2*L4 NI NYLOK SCREW MACH WAFER M2*L4 NI SCRW MAC FLAT M2*L4 NI NYL-GRN SCREW MAC FLAT M2L4.5NI NYL-BL SCREW M2*3 NYLON 1JMCPC-420325 SCREW SCREW M2.5*4L(NYLOCK)BLACK ZN SCREW M3x4(86.9A524.4R0) SCREW NYLOK M2.5-5 SCREW M2.5X6 Part Number 34.00015.221 86.T39V1.001 86.T39V1.002 86.T39V1.003 86.T39V1.004 86.9A352.3R0 86.9A352.4R0 86.9A353.4R0 86.9A524.4R0 86.9A553.5R0 86.9A353.6R0 Chapter 6 79 Model Definition and Configuration TravelMate 370 series Appendix A Model Number 371Ti CPU Intel Pentium M 1.4G 371TCi Intel Pentium M 1.4G LCD 12.1" XGA 12.1" XGA ODD N/A IEEE 1394 DVD-CDRW Memory 256M 256M/ 2*256M HDD 30G/ 40G 40G/ 60G Battery 4-cell Li-Ion/ 6-cell Li-Ion 4-cell Li-Ion/ 6-cell Li-Ion Wireless LAN 802.11b 802.11b Card Reader 3-in-1 3-in1 Appendix A 80 Appendix B Test Compatible Components This computer's compatibility is tested and verified by Acer's internal testing department. All of its system functions are tested under Windows XP Home environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the TravelMate 370 Compatibility Test Report released by the Acer Mobile System Testing Department. Appendix B 81 Microsoft Windows XP (Home) Environment Test Item PCMCIA/PC Card USB Device Printer (using Infrared) IEEE 1394 ODD 82 Specifications 3Com EtherLink III IBM EtherJet CardBus Adapter 10/100 Intel EtherExpress Pro/100 Mobile Adapter 3Com Megahertz 56K Modem PC Card Xircom CreditCard Modem 56 IBM 56K Double Jack Modem 3Com Megahertz 10/100 LAN + 56K Modem PC Card Xircom RealPort CardBus Ethernet 10/100 + Modem 56 IBM Microdrive 340MB IBM Microdrive 1G Iomega Click! 40MB Sandisk Flash Card 20MB IBM Community Bluetooth PC Card Toshiba Bluetooth PC Card IBM Token Ring 16/4 Adapter II Chicony USB Keyboard Microsoft Natural Keyboard Pro Acer Aspire USB Mouse Logicool USB Mouse Logitech Coreless MouseMan Wheel USB interface Logitech USB Wheel Mouse Microsoft IntelliMouse Optical USB interface Epson Stylus Color 740 USB interface HP DeskJet 880C USB interface Canon CanonScan D1250 (usb 2.0)(JP OS only) HP ScanJet 3300C Color Scanner JS USB Ditital Speaker Panasonic USB Speaker EAB-MPC57USB Aiwa Multimedia Digital Speaker Intel Easy PC Camera Logitech QuickCam Express Internet Logitech QuickCam Home PC Video Camera Orange Micro Usb 2.0 Web Cam Logitec CDRW + DVDROM combo USB interface Iomega USB Zip 250MB IBM 32MB USB Memory Key Apacer USB Handy Drive 32MB Apacer USB Handy Driver 256MB Belkin 4 Port USB Hub Eizo I Station USB Hub Elecom USB Hub 4 Port Sanwa USB Hub 4 Port 4 Port Hub (usb 2.0) HP LaserJet 6MP use IR HP LaserJet 2200 use IR Sony 830 Sony DW-U50A Mitsumi SR244W1 Matsushita SR-8177 Appendix B Item CRT/Projector Display Wireless LAN Card Memory Card Specifications Acer 211c 21" ViewSonic PF790 19" Acer FP751 17" TFT LCD IBM Color TFT LCD 14" Compaq Color Monitor V70 ?" NET Color Monitor 20" Mozo 17" TFT LCD NEC MultiSync MT-1040 Hitachi DC-CN3300 (802.11b) Lucent RG-1000 (802.11b) Lucent WavePoint-II (802.11b) Cisco Aironet 350 (802.11b) Orinoco AP-500 (802.11b) Intel Dual Pro/Wireless 5000 (802.11a+b) Intel Pro/Wireless 5000 (802.11a) Linksys Dual-Band Wireless AP (802.11a+g) Sony Memory Stick 64MB Transcedn SD Card 32MB Apacer SD Flash Card 64MB Apacer SD Flash Card 128MB Appendix B 83 84 Appendix B Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan. Acer's Website offers you convenient and valuable support resources whenever you need them. In the Technical Information section you can download information on all of Acer's Notebook, Desktop and Server models including: T Service guides for all models T User's manuals T Training materials T Bios updates T Software utilities T Spare parts lists T TABs (Technical Announcement Bulletin) For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our technical material. Also contained on this website are: T Detailed information on Acer's International Traveler's Warranty (ITW) T An overview of all the support services we offer, accompanied by a list of telephone, fax and email contacts for all your technical queries. We are always looking for ways to optimize and improve our services, so if you have any suggestions or comments, please do not hesitate to communicate these to us. Appendix C 85 86 Appendix C www.s-manuals.comAcrobat Distiller 5.0.5 (Windows)