Anker Dock Managerアプリの使用方法

Anker Dock Manager アプリについて

Anker Dock Managerアプリは、クラウドベースのプラットフォームを利用したPC用ソフトウェアです。ファームウェアの更新や製品情報、よくある質問の確認のほか、カスタマーサポートへのお問い合わせなどを行っていただくことができます。

[Diagram Description]: A flowchart illustrates the Anker Dock Manager ecosystem. It shows a "Hardware Management Platform" and "Customer Support" connecting to an "Anker Cloud Server". The server facilitates "Firmware Version Check" and "Download Latest Firmware". This server then interacts with a "Hub or Docking Station" and a "Mobile (Anker Dock Manager) App" for "Firmware Update".

Anker Dock Manager アプリを使用する

※ 画像内の画面イメージはUS版のものであり、実際の画面とは異なります。

1. デバイスを接続する

Anker Dock Managerアプリを、お使いのPCにインストールします。アプリを立ち上げたら、AnkerのハブもしくはドッキングステーションをPCのUSB-Cポートに接続します。数秒間待つとデバイスが認識され、ホーム画面にデバイス名や詳細が表示されます。

[Screenshot Description 1]: A laptop is shown connected to a device, with a message on the screen: "Please connect the device to your computer".

[Screenshot Description 2]: The Anker Dock Manager app interface is displayed, showing the "My Devices" section. It lists "Anker 778 Thunderbolt Docking Station" with its product name, device S/N, and F/W Version Number.

2. ファームウェアの更新

新しいファームウェアが利用可能な場合には、「接続済みデバイス」>「ファームウェア情報」から、更新を行っていただくことができます。

[Screenshot Description 3]: The "Firmware Info" screen for "Anker 778 Thunderbolt Docking Station" is shown. It displays the current F/W Version Number as V6.3.7 and lists recent updates: "Optimized the charging function.", "Optimized device compatibility.", "Fixed some known issues.". A "Download" button is visible.

[Screenshot Description 4]: The firmware update process is shown with a progress bar indicating "Updating..." and "3%". The current version is V1.2.0, and the file size is 1.5MB. A message advises: "Keep the USB connected or the update will fail."

[Screenshot Description 5]: Another view of the "Firmware Info" screen, showing the current version as V1.2.0 and a "Update" button.

3. 取扱説明書のダウンロード

「接続済みのデバイス」でデバイスを選択し、「取扱説明書」をクリックすると、取扱説明書を確認およびダウンロードしていただくことができます。

[Screenshot Description 6]: The app's "User Manual" section is displayed. It lists various languages and their corresponding page numbers: English (07), Español (11), Français (15), Italiano (19), Português (23), Türkçe (27), 日本語 (31), 한국어 (35), 简体中文 (38), 繁体中文 (42). Anker branding is visible.

4. よくある質問/カスタマーサポート

Anker Dock Managerアプリの右上にある「❓」マークをクリックしデバイスを選択すると、当該製品に関するよくある質問をご確認いただけます。また、「フィードバック」からは、カスタマーサポートへ直接製品に関するお問い合わせを行っていただくことができます。

[Screenshot Description 7]: The app's "My Devices" screen is shown, with a "Help" menu open, displaying options like "FAQ" and "Feedback".

[Screenshot Description 8]: A list of Frequently Asked Questions (FAQs) related to docking stations is displayed, covering topics like device compatibility and power delivery.

[Screenshot Description 9]: The "Help" menu is shown again, with "Feedback" and "Contact Us" options prominently displayed.

対応製品および対応OSについて

Anker Dock Managerアプリへの対応製品

A8399: Anker 568 USB-C Docking Station (11-in-1, USB4)
A83A9: Anker 778 Thunderbolt Docking Station (12-in-1, Thunderbolt 4)
A83A8: Anker 556 USB-C Hub (8-in-1, USB4)

注意) 対応製品および対応OSは、変更される可能性があります。

対応OS

Windows 10およびそれ以降
macOS 10.14およびそれ以降

カスタマーサポート

Eメール: support@anker.com

電話: 03 4455 7823 (平日9:00-17:00 / 年末年始を除く)

	Anker 778 Thunderbolt Docking Station (12-in-1, Thunderbolt 4) User Manual User manual for the Anker 778 Thunderbolt Docking Station, providing details on its 12-in-1 connectivity, Thunderbolt 4 capabilities, port specifications, safety guidelines, and operational instructions.
	Anker 568 USB-C Docking Station (11-in-1, USB4) Quick Start Guide Quick start guide for the Anker 568 USB-C Docking Station (11-in-1, USB4), detailing its ports, setup instructions, and support information.
	Anker 568 USB-C Docking Station (11-in-1, USB4) Quick Start Guide Quick start guide for the Anker 568 USB-C Docking Station, an 11-in-1 USB4 hub featuring multiple ports for connectivity and charging.
	Anker 778 Thunderbolt Docking Station FAQ Frequently asked questions about the Anker 778 Thunderbolt Docking Station, covering its features, compatibility, and specifications like DisplayLink support, monitor output, power delivery, and data transfer speeds.
	Anker PowerExpand Elite 12-in-1 Thunderbolt 4 Dock User Manual User manual for the Anker PowerExpand Elite 12-in-1 Thunderbolt 4 Dock. This guide provides information on setup, system requirements, port overview, and specifications.
	Anker Prime Docking Station (14-in-1, 8K, Thunderbolt 5) User Manual Comprehensive user manual for the Anker Prime Docking Station, detailing its 14-in-1 connectivity, 8K display support, Thunderbolt 5 capabilities, and 140W Power Delivery. Includes setup, specifications, troubleshooting, and FAQs for optimal use.
	Anker 556 USB-C Hub (8-in-1, USB4) User Manual User manual for the Anker 556 USB-C Hub (8-in-1, USB4), detailing its features, specifications, and safety instructions. This hub offers 10Gbps data transfer and up to 8K@30Hz video output.
	Anker PowerExpand Elite 13-in-1 Thunderbolt 3 Dock (A8396) - User Manual and Specifications User manual and specifications for the Anker PowerExpand Elite 13-in-1 Thunderbolt 3 Dock (Model A8396). Learn about its features, ports, setup, and troubleshooting to maximize your productivity.