You can create and submit a claim through the Provider. Portal at no charge: • You will receive a confirmation number once the claim is submitted. • It will take ...
Provider Portal Claims Features Training 2019 | Molina Healthcare MHO-2585 1219 Provider Portal The Provider Portal is secure and available 24 hours a day, seven days a week. Register online at https://provider.molinahealthcare.com/provider/login for access to our Provider Portal for self-services, including: Provider Portal Claim Features Submit professional claims Submit facility claims Online claim reconsiderations Void a claim Submit a corrected claim Save claims for batch submission Check the status of a claim Add supporting documents to a claim Create a claims template Export claims to Excel 2 Provider Portal You can also register on the Molina Healthcare website at www.MolinaHealthcare.com/OhioProviders. You will need the Tax Identification Number (TIN) and your Molina Healthcare Provider Identification number. If you need a Molina Healthcare Provider ID number, contact Provider Services at (855) 322-4079. Begin registration Required fields Username and password · Click "New Registration Process" · Select "Other Lines of Business" · Select State · Select role type "Facility or Group" · Click "Next" · Add the TIN and Molina ID Enter: · First name · Last name · Email address · Email address again to confirm · Create a unique user ID using 8-15 characters · Create a unique password using 812 characters · Select three security questions and enter answers Click on "Register" Complete registration · Accept "Provider Online User Agreement" by clicking on the check box · Enter the code in the textbox as shown in the image · Click "Register" 3 Provider Portal Once you have registered you can log in to the Provider Portal from our website at www.MolinaHealthcare.com/OhioProviders. Enter the user ID and password that you set up during the registration process 4 Claims Drop Down Menu From the home screen, click on "Claims" to open the menu of claim functions available on the portal. You can: Check the status of a claim Create a claim Open a previously saved claim Create a claims template Export claims 5 Claims Status Inquiry On the Claim Status Inquiry screen, you can perform a claim search using different search criteria. Search "Claim Status" by Submitted, Received, Pending, Rejected, Paid and Denied "Search Options" include Claim Status, Claim Number, Member Number, or Member Name/DOB Search "Claim Type" by CMS-1500 or UB-04 6 Claims Status Inquiry Once you have entered your search criteria and selected the search button, a list of your claims will display. Select the claim number to populate the claim details 7 Claims Status Inquiry From the Claim Details screen, you can view the claim line information for your claim. Check the "Status" field to see if any lines were denied Print your claim summary as an Explanation of Benefits (EOB) Print your Explanation of Payment (EOP) 8 Creating a Claim You can create and submit a claim through the Provider Portal at no charge: · You will receive a confirmation number once the claim is submitted · It will take one to three business days for the claim to be viewable to Molina's customer service staff · Claims can take up to 30 calendar days to complete processing Institutional Claims · These are generally billed on a UB-04 claim form Professional Claims · These are generally billed on a CMS-1500 claim form 9 Creating a Claim: Completing the Member Information Complete all required (*) fields of member information. If you enter the Member ID and Service Dates, the fields at the bottom of the form will auto-populate with the member's information. Enter the Member's Medicaid ID Number Select the Service Dates 10 Creating a Claim: Completing the Member Information Complete the patient's primary information under "Other Insurance" by: · Selecting the "Yes" radio button to populate additional fields to be completed · In the additional fields, select the "Yes" radio button to add an EOB to your claim 11 Creating a Claim: Completing the Member Information Once the Member tab is filled in completely, click "Next" at the bottom of the screen. Enter the account number you generated for your member Click on "Next" Choose "Y" if you have a signed document on file; choose "I" if you only have informed consent to release medical information 12 Creating a Claim: Completing the Provider Information Once you select the billing and rendering provider, the information should be auto-populated based on your registered group information. If the information is incorrect, please email Molina Healthcare at OHProviderRelations@MolinaHealthcare.com to have the information corrected. 13 Creating a Claim: Completing the Provider Information Fill in your diagnosis codes. Ensure they are the correct diagnosis codes based on the date of service. You can use the magnifying glass to search by "Diagnosis Code" or "Diagnosis Description" 14 Creating a Claim: Completing the Provider Information For Claim Line Details, add the: · Service From Date · Service To Date · Place of Service · Procedure Codes · Diagnosis Codes (DX) Reference You can use the magnifying glass to search for the correct "Place of Service" The "Diagnosis Code Reference" is where you point to the correct DX code You can use the magnifying glass to search for the correct "Procedure Code" 15 Creating a Claim: Completing the Provider Information For Claim Line Details, add the: · Charges · Units of Measurement · Quantity Report "Quantity" in units The "Charges" is the total amount billed for that line item, not the amount for the single unit "Unit of Measurement" includes Unit, Minutes and International Unit 16 Creating a Claim: Completing the Provider Information Add additional Claim Line Details by selecting "Add More Claim Lines." Select "Add more Claim lines" Select a "Rendering Provider" per claim line 17 Creating a Claim: Completing the Provider Information The Ordering Provider, Referring Provider and Supervising Provider can be added to each line item for dates of service on or after July 1, 2018. 18 Creating a Claim: Supporting Information Add any attachments to support your claim such as a primary payer's EOB or medical records. · Select the "Type of Attachment" · Select "Select File" to search for the document · Upload the attachment after selecting file Select the "Type of Attachment" to get a drop-down menu NOTE: Attachments should not exceed 128MB. 19 Creating a Claim: Provider Information Add any comments in the "Remarks" box, up to a maximum of 256 characters. Add the Total Charges and Balance Due. When finished, click "Next." Add the "Total Charge" Add the total "Balance Due" 20 Creating a Claim: Validate Member Information Review the Member Summary on the Summary tab: · Check the Insured Information, Patient Information, Patient Condition and Required Information for errors · If an error is found, you can click on edit, or go back to the previous screen by clicking on the Member tab If an error is found, go back to the "Member" tab 21 Creating a Claim: Validate Provider Information Review the Provider Summary on the Summary tab: · Check the Billing Provider Information, Rendering Provider Information, Facility Information, Diagnosis Code and Claim Information for errors · If an error is found, you can click on edit, or go back to the previous screen by clicking on the Provider tab If an error is found, go back to the "Provider" tab 22 Creating a Claim: Validate Information Once you validate all information is correct, click "Submit" in the bottom right corner. You can save a claim to submit later, as part of a batch of claims, by clicking on "Save for Batch." To submit click on "Submit" To save a claim to submit in a batch, click on "Save for Batch" 23 Batch Submissions You can build claims and submit a batch of claims all at once: · Claims saved for a batch can be found in the Open Saved Claims section of the Claims menu · Ready-to-batch claims need to be selected, and then can be submitted all at once NOTE: You will still receive an individual claim number for each claim submitted. 24 Correcting a Claim You can now submit a corrected claim on the Provider Portal in two ways: · One way is under Create a Professional Claim, by selecting the radio button for Correct Claim in the first field · The second way is under Claim Status Inquiry, by searching for the claim in the Claim Inquiry field See details for both methods on the following slides. NOTE: Corrected Claims must be submitted within 365 days from the remit date of the claim number being corrected, or within your contractually agreed timelines. 25 Correcting a Claim: Option 1 Correcting a claim under Create a Professional Claim · Select the radio button for Correct Claim in the first field Enter the previously assigned 11-digit claim ID number that you are correcting, then select "Enter" to proceed 26 Correcting a Claim: Option 2 Correcting a claim under Claims Status Inquiry · Search for the claim in the Claim Inquiry field Enter the information related to the claim you want to correct, such as the "Claim Status" or "Date of Service" Select the claim you want to edit by clicking on the "Claim ID" or the "Member Name" 27 Correcting a Claim: Option 2 Once the claim is selected, the Claim Details screen will populate and you can select "Correct Claim." Select "Correct Claim" NOTE: The claim must be in paid or denied status to make corrections. 28 Correcting a Claim The screen will automatically populate the claim information for the patient. You can proceed with making your changes to the fields needed, such as the diagnosis code and procedure codes. Type in the correct diagnosis code Insert an additional procedure code 29 Correcting a Claim You have the option to add attachments to claims during submission and to previously submitted pended claims. Select the "Type of Attachment" and then add your document Search for pended claim under the Claim Status Inquiry menu: · Select "Pending/In Process" under "Claim Status" · Select the "Pending/In Process" claim that needs the attachment 30 Voiding a Claim You may find that you need to void a claim that has been paid or is in processing: · Claims voided after they have been paid will generate a cost recovery request · A claim can be voided for up to a year through the Provider Portal Void a claim under Create Professional Claim by entering the previously assigned 11-digit claim ID number that you are correcting, then select "Enter" to proceed You can also void a claim under the Claim Details page by selecting "Void Claim" 31 Open a Saved Claim Select Open Saved Claims to open any previously saved claims on the Provider Portal: · These are the claims that were saved for batch, or claims that were saved prior to completion Select the claim you want to complete for submission. 32 Creating a Claims Template There are multiple ways you can save templates: · Save a claim as a template under Claim Status Inquiry, under the Claim Details Click on "Save As Template" · Save a claim as a template under Create Professional Claim, under the Member, Provider or Summary tab Click on "Save as Template" 33 Creating a Claims Template You can create a new claims template under the Create/ Manage Claims Template section of the Claims menu. Click on "Create" Select "Professional" or "Institutional" Once you select the claim type, the claim fields will appear. 34 Creating a Claims Template Enter information in the Member, Provider and Summary tabs. You have the ability to customize the information in the template, including: · Member information · Provider information · Claim specific information including the procedure codes NOTE: Templates can be named to identify them for future use. Select "Save as Template" 35 Saving as a Template You can create multiple templates for easier claim submission. This process will allow you to open a saved template, make changes or add additional information, then submit the claim for processing. To load a previous template, check the "Select" box, and click the "Load" button 36 Export Claims to Excel You can create a claims report by clicking "Export Claims Report to Excel" in the Claims menu. You will receive an email once your Exported Claim Record has been completed. Enter the "Service Date From" and "Service Date To" 37 Provider Appeal Request Form Select Claims Status Inquiry in the Claims menu to search for the claim you would like to appeal. · You may search for the desired claim by using any of the available search filters (e.g. claim status, claim number, date of service). Search for a claim using any available search filter 38 Provider Appeal Request Form Click on the desired Claim ID to access the claim details. Select the "Claim ID" for desired claim 39 Provider Appeal Request Form Once routed to the Claim Details page, you can access the Provider Appeal Request Form by selecting the "Appeal Claim" button. Select the "Appeal Claim" button NOTE: The Appeal Claim button is only available for finalized (e.g. paid, denied) claims. 40 Provider Appeal Request Form The following information will be auto-populated: · Provider Name · Address · National Provider Identifier (NPI) · City/State/Zip · Federal ID/ Tax ID · Email Address · Claim Number · Member ID · Date of Service · Member Name · Total Billed Charges · Date of Birth You must add a fax number, or the response to your appeal will be mailed NOTE: All fields can be edited, with the exception of "Member ID," "Member Name," "Date of Birth," and "Email Address." 41 Provider Appeal Request Form Most auto-populated data can be updated by backspacing and typing the correct information into the field. The "Submission Date" and "Receipt Date" are autopopulated based on the time zone of the logged in provider, the dates are set and cannot be changed 42 Provider Appeal Request Form You may attach any supporting documents that are related to the appeal request: · Maximum file size is 125MB for attachments · Attachments must be submitted in one of the following formats: .tif, .gif, .pdf, .bmp, or .jpg Attachments can be uploaded by using the "Supporting Information" section 43 Provider Appeal Request Form Once all fields have been completed and attachments made: · Type your name into the "Submitter Name" field · Agree to the terms and conditions Fill out the "Submitter Name" The check box next to the disclaimer must be selected 44 Provider Appeal Request Form The Provider Appeal Request is consider complete once the "Submit" button has been selected. Select the "Submit" button 45 Provider Appeal Request Form: Email Confirmation Upon submission, you will receive an email confirmation. This email serves as an electronic acknowledgement letter. 46 Provider Appeal Request Form: Email Confirmation Upon receipt of the message, you will be prompted to do a one time registration with the provider's email address to view the message. A password will be required to view all future messages. 47 Resources: Contact for general questions or training: · OHProviderRelations@MolinaHealthcare.com · OHProviderServicesHospital@MolinaHealthcare.com · OHProviderServicesPhysician@MolinaHealthcare.com Behavioral Health specific questions: · BHProviderServices@MolinaHealthcare.com MyCare Ohio specific questions: · OHMyCareLTSS@MolinaHealthcare.com Nursing Facilities specific questions: · OHProviderServicesNF@MolinaHealthcare.com Coordination of Benefits (COB) or Member Enrollment updates: · Medicaid members MHOEnrollment@MolinaHealthcare.com · Medicare members MPEnrollmentOH@MolinaHealthcare.com · MyCare Ohio Opt-In members OHMMP_EnrollmentAccountingMHI@MolinaHealthcare.com · MyCare Ohio Opt-Out members OptOut.OHMMP@MolinaHealthcare.com 48Molina Healthcare Adobe PDF Library 15.0