IMPORTANT INFORMATION
The following requirements MUST be met when accepting a check. Failure to meet these guidelines may void EZCheck's guarantee of the check (if signed up for guarantee program).
- NO 3rd party checks—All items must be made payable to your business.
- NO Credit Card convenience checks or Traveler's Checks.
- NO CHECK CASHING—Checks must be presented for goods or services.
- NO Temporary checks—Your customer's name must be imprinted by the check manufacturer.
- Telephone # Required—This must be written on the check if not imprinted. ?
- Physical Address Required (No P.O. Boxes)—This must be written on the check if not imprinted. ?
- The check must be ran the same day the check is presented (no pre/post dated checks).
- The amount must agree - The amount of the POS transaction must match the amount specified on the check.
- The paper check must be completely filled out and signed by the authorized account holder.
- Your customer must sign the ECT authorization receipt.
- The signature on the authorization receipt must match the signature and name on the check.
Make sure all of the required information is on the FRONT of the check BEFORE processing the item through your check imager ?.
If your customer does not sign the authorization receipt allowing the ECT Transaction, you must VOID the item and keep the check for manual deposit.
It is required that you upload images on a DAILY basis.
STOP PAYMENT CHECKS ARE NOT GUARANTEED
INSTRUCTIONS FOR CHECK SALE
- Name of the Check-writer must be bank imprinted.
If the following is not imprinted, it must be written on the check:
- Driver's license state, and DL number of the check writer
- Phone number with area code of the check-writer ?
- Physical address of the check-writer ?
Also:
- The transaction date must match the date on the check.
- The signature must match the name on the check.
- The written dollar amount must match the numerical dollar amount on the check.
- From the EZCHECK menu, select "Check Sale."
- The terminal will now display "ENTER CHECK." Insert the check, face up with the MICR information to the right.
- Type the dollar amount of the check, then press the green "[ENTER]" key.
- Enter DL State Code and press "[ENTER]." (Your state code is automatically defaulted to your particular state)
- Enter the DL Number including any letters, press the green "[ENTER]" key. (To make Alpha characters press the number key with the exact letter then the "[Alpha]" key.) (If the DL has a Mag-Stripe, you may swipe the DL) The terminal will dial out for authorization.
- After the Omni 3750 has received authorization, tear off the Authorization slip and give it to the check writer for signature. Inform the check writer that the authorization gives the merchant permission to process the check electronically, much like a credit card.
- Press the green "[ENTER]" key to print the customer's receipt.
- After the check writer has signed the authorization slip, write "VOID" on the face of the check and return it to the check writer along with the Customer Copy of the authorization slip. Put the signed authorization slip aside for reconciliation at the end of the day.
If the check writer refuses to sign the receipt authorizing the ECT transaction, see page 2 to void transaction.
Terminal Operations
How to VOID a transaction:
- Press the "[MORE]" key (first purple key) until "VOID" appears, then select "VOID."
- Key in the Manager Password, "74837" and press "[ENTER]."
- Key in the Reference # located on the printed receipt, then press "[ENTER]."
- The terminal will now display your transaction. If it is correct press "VOID," if it is incorrect press "CANCEL."
- Your terminal will now dial out and print out a void receipt. Press "[ENTER]."
How to CLOSE your BATCH:
- Press the "[MORE]" key (first left purple key) until "[BATCH MENU]" appears, select "[BATCH MENU]."
- Select "[BATCH REPORT]." A batch report will print showing each check transaction for that batch. Reconcile this report with your checks. After you have reconciled press the "[MORE]" key again.
- Now select [BATCH MENU] again, press "CLOSE BATCH.”
- Key in the manager password as "74837."
- Press "CLOSE BATCH."
- Terminal will now dial to EZCheck to batch out.
- Once that batch has updated, a receipt will print.
How to Upload Images
- Press the "[More]" key (first left purple key) until "[Scanner Menu]" appears, select "[Scanner Menu]"
- Press "Upload Images"
- Press "Confirm"
- Terminal will now dial and upload images.
State Codes
| State | Code | State | Code | State | Code | State | Code |
|---|---|---|---|---|---|---|---|
| AL | 01 | AK | 02 | AZ | 04 | AR | 05 |
| CO | 08 | CT | 09 | GA | 13 | HI | 15 |
| IA | 19 | KS | 20 | IL | 17 | IN | 18 |
| MD | 24 | MA | 25 | KY | 21 | LA | 22 |
| MO | 29 | MT | 30 | MI | 26 | ME | 23 |
| NJ | 34 | NM | 35 | MN | 27 | MS | 28 |
| OH | 39 | OK | 40 | NE | 31 | NH | 33 |
| RI | 44 | SC | 45 | NV | 32 | NC | 37 |
| UT | 49 | VT | 50 | NY | 36 | ND | 38 |
| WI | 55 | WY | 56 | OR | 41 | PA | 42 |
| TX | 48 | WA | 53 | PR | 72 | ||
| WV | 54 | ||||||
| MILITARY | ML |
TERMINAL MESSAGES
Merchant #: Customer Service (800) 797 5302
Tech Support: (800) 797 5302
Mailing Address: PO Box 219219, Houston, TX 77218
Physical Address: 16211 Park Ten Place, Houston, TX 77084
Decline Messages:
- The ID presented has been flagged because it reflects negative information in our database; or, is affiliated with another ID or ABA number with negative information. Decline the check and refer the check writer to the number listed at the bottom of the decline slip.
- The ID was entered incorrectly. Please re-run the transaction entering ID correctly. (Make sure that you DO enter all ALPHA characters using the "ALPHA" key).
- The check reader read the Routing, Account, or Check number incorrectly. Re-Run transaction.
- The number of checks presented on the check writer's info has exceeded the allowed weekly check parameters. Call Customer Service.
- The number of checks presented on the check writer's info has exceeded the allowed daily check parameters. Call Customer Service.
Activity Alerts:
- The check was previously authorized by our system. Are you requesting a new authorization on the same item? You may need to re-run the item or call Customer Service for assistance.
- You are being requested to input a required pass code to proceed with a specific function command or possible transaction on the terminal. Call Customer Service.
Other Messages:
- Call Customer Service.
- This account cannot be electronically debited. You will need to deposit the check.
- Call Customer Service/Tech Support.
