3Com NBX System Planning Guide

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System Planning Guide for NBX 100 and SS3 NBX (PDF)

NBX® System Planning Guide
Release 4.3:
SuperStack 3 NBX NBX 100
http://www.3com.com/ Published: June 2004

Copyright © 2004, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.
3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.
3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time.
If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.
UNITED STATES GOVERNMENT LEGEND
If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:
All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as "Commercial Computer Software" as defined in DFARS 252.227-7014 (June 1995) or as a "commercial item" as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com's standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this guide.
Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.
3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NBX NetSet is a trademark of 3Com Corporation.
5ESS is a registered trademark and 4ESS is a trademark of Lucent Technologies. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Adobe is a trademark and Adobe Acrobat is a registered trademark of Adobe Systems Incorporated.
All other company and product names may be trademarks of the respective companies with which they are associated.
3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064

CONTENTS

Contact Information

Carrier Information

Preliminary Information

Site Survey

LAN/WAN Survey

Telephone Line Survey

Electrical Survey

Digital Line Card Provisioning T1 DS1 and T1 ISDN PRI

Digital Line Card Provisioning E1 ISDN PRI and ISDN BRI-ST 11

Digital Lines

Digital Line Spans

Digital Line Groups

Class of Service

Business Hours (Time of Day Service Modes)

Hunt Groups

TAPI Route Points

Calling Groups

Call Pickup Groups

Dial Plan

Peripheral Devices

CO/Telephone Exchange Lines

Button Mapping Groups, 3102 Business Telephone

Button Mapping Groups, 2102 and 1102 Business Telephones 36

Button Mapping Groups, 3101 and 3101SP Basic Telephones 39

Button Mapping Groups, 2101 Basic Telephone

User Configuration

911/E911 User Configuration

Automated Attendant

Automated Attendant Closed/Holiday Hours

Automated Attendant Sub Menus

Voice Mail

Notes

PREFACE
This form is designed to help 3Com NBX partners gather information that they can use to plan the installation of the 3Com NBX® SuperStack® 3 Networked Telephony Solution and the 3Com® NBX 100 Communications System. Completing this form may spur questions that enable you and your client to configure the system in the most useful manner for the client. In addition, you can use the completed form as a record for you and the client.
Distribution Medium
This guide is available in both Microsoft Word and PDF format on the NBX Resource Pack CD. The free Adobe® Acrobat® Reader for reading the PDF file is on the NBX Resource Pack CD.
Comments
Please send your comments about this guide or any of the 3Com NBX documentation and Help systems to: Voice_TechComm_Comments@3com.com

3Com NBX Communications System Planning Guide

Contact Information
Customer Client Name: Contact Name: Installation Address:

System Administrator: Telephone Number: Fax Number: E-mail Address:
Dealer Dealer Name: Contact Name: Address:

Telephone Number: Fax Number: E-mail Address:

Carrier Information
Local Service Carrier: Contact Name: Telephone Number: Fax Number: Billing Number: Any additional lines being added? Yes No Types of lines being added: Loop start New PSTN connection installation date:

T1/PRI

Long-distance Service Carrier: Contact Name: Telephone Number: Fax Number: Account Number:

E1/PRI

BRI-S/T

3Com NBX Communications System Planning Guide

Preliminary Information

Number of telephones installed on current telephone system:

Number of telephones being installed on the NBX system:

Number of users anticipated in the near future:

Number of chassis: NBX 100

SuperStack 3 NBX

Where will the NBX chassis be located?

How will it be mounted? Wall Rack

Mode:

Key system?

Hybrid/PBX?

Will disk mirroring be installed (SuperStack 3 NBX only)? Yes

What range of extensions would you like? (NBX 100 default: 100-449 / SuperStack 3 default: 1000-4999)

Extension that will be assigned to the attendant's telephone:

Power Failure Telephone (PFT) units to be installed? (North America only) Yes

Number of PFTs:

UPS available for chassis? (UPS is recommended) Yes

Dedicated power outlet available for UPS? Yes

Will Ethernet power be used for the telephones? Yes

Number of 802.3af-compliant Ethernet power supplies:

Number of non-802.3af-compliant Ethernet power supplies (may require the use of a splitter (3C10223) for each powered device):

Will a redundant power supply be used (SuperStack 3 NBX only)? Yes

Note: One dedicated power outlet is required for each power supply.

Attach a list of frequently dialed telephone numbers for System Speed Dials.

Site Survey

Cable Survey

Plenum

PVC

Data cable: cat./level:

Singles

Dual

Voice-only cable: cat./level:

Singles

Dual

Total number of locations/drops: Singles

Dual

Riser cable: Plenum Copper Fiber Coax

PVC

Shielded

Number of pairs:

Armored

Number of strands:

Type:

Demarcation for dial tone:

Feeder: existing

new

Plenum

PVC

Number of pairs:

Termination block? Yes

Modular jack

RJ-21x (66) 110 block

Location of IDFS:

Drop ceiling height:

Walls:

Quad Quad Quad

Termination: 110 Patch 66 Other:

Length: Length: Length:

Number of floors:

3Com NBX Communications System Planning Guide

LAN/WAN Survey

Do you have IP networking/Internet access? Yes

Fixed IP address to be assigned to the NCP: (Default: 192.168.1.190)

Default Gateway: (Default: 0.0.0.0)

Subnet Mask: (Default: 255.255.255.0)

Host Name: (Default: nbx100/750)

Will you require T-connectors with terminators for additional chassis?

Yes No

Type of Ethernet LAN: 10BASE-T

100BASE-T

Protocols used on network: IP

IPX

AppleTalk

Do hubs have 10BASE2 connectors? Yes No

Does your network distribute power over the Ethernet cables (PoE)? Yes No

If you have Power over Ethernet, is it compliant with the IEEE 802.3af specification? Yes No

Does your network meet 5-4-3 Ethernet specifications today?

ISP name:

ISP telephone number:

Typical LAN bandwidth utilization:

Will more hub/switch ports be needed?

Yes No If yes, how many:

Location of phones within the network:
Note: Attach a current network diagram to enable you to connect the NBX phones so that there is minimal impact on the data network.

Telephone Line Survey

Number of CO (POTS) lines (North America only):

Fax lines:

Modem lines:

Alarm lines:

Other:

ANI?

Yes No

DNIS? (North America only) DID/DDI? 911/E911? (North America only) Caller ID? D4 Channel Bank? (North America only)

Yes No Yes No Yes No Yes No Yes No

No. of T1/DS1 lines: No. of T1/ISDN PRI lines: No. of E1/ISDN PRI lines (outside North America only): No. of ISDN BRI-S/T lines (outside North America only): Other: Other:

3Com NBX Communications System Planning Guide

Electrical Survey

Sufficient power outlets for all telephones and chassis?

Sufficient amperage?

Outlet fully grounded or switched? Outlet 1 Yes

Dedicated power outlet available for redundant power?

NBX Hardware Required to Complete the Installation Line cards: Hubs: Chassis:

Yes

Outlet 2 Yes

Yes

3Com NBX Communications System Planning Guide

Digital Line Card Provisioning T1 DS1 and T1 ISDN PRI

Service Provider Value/Service T1 DS1

T1 ISDN PRI

Line length (the physical line length)

0-35 25-56

55-95

85-125

115-155

145-185

175-210

Note: Some line length ranges overlap. If neither range is more representative of the length, use either range. Otherwise, use the range with the greatest overlap.

Framing type

D4* CSU ESF to D4 conversion
*Recommended/default (Required for ANI)

ESF* F4 F12 (D4/SF) F72 (SLC96) *Recommended/default

Line code (zero code suppression) AMI

B8ZS (recommended)

CSU B8ZS to AMI Conversion

AMI

CSU installed?
Note: The 3Com 3C10165D E1 Digital Line Card and the 3C10116D T1 Digital Line Card each have an onboard CSU.

Yes No

If No, planned

installation date: _______________

A CSU is required for both T1 DS1 and T1 ISDN PRI installations.

Yes No

If No, planned

installation date: _______________

A CSU is required for both T1 DS1 and T1 PRI installations.

Timing mode

Loop/Internal

N/A

DID/DDI/DNIS Services

NBX 100: 3-digit extensions 100-449?

Yes No

MSN (Multiple Subscriber Numbering) Services

SuperStack 3 NBX: 4-digit extensions 1000-3999 Yes No If No, extension block available: ___________________________________

If the CO cannot provide these extensions for DID/DNIS, dial plan modifications are required. See the Administrator's Guide.

Service being used

DID/DDI/DNIS

MSN

Signaling

In-band; standard TDM (Time Division Multiplexed)

ISDN PRI

3Com NBX Communications System Planning Guide

Digital Line Card Provisioning T1 DS1 and T1 ISDN PRI, continued

Service Provider Value/Service T1 DS1

T1 ISDN PRI

Start type

All channels must be configured for

N/A

Wink Start for inbound and outbound

calls.

Caller ID

ANI (Calling Party IE) provided? Yes No (required for caller ID)

Line hunting

Available? Yes

Starting on channel _____

3Com recommends starting on channel 1 and hunting up.

CO switch protocol

E&M robbed bit

4ESS Custom ____

Call-By-Call Service Enabled

Yes No

Carrier Identification Code _____

Default Outbound Service:

Standard ____

MEGACOM ____

5ESS Custom ____

DMS Custom ____

National ISDN NI-1/NI-2 _____

3Com NBX Communications System Planning Guide

Digital Line Card Provisioning E1 ISDN PRI and ISDN BRI-ST

Service Provider Value/Service E1 ISDN PRI

ISDN BRI-S/T

Line length (the physical line length)

0-35 25-56

55-95

85-125

115-155

145-185

175-210

Note: Some line length ranges overlap. If neither range is more representative of the length, use either range. Otherwise, use the range with the greatest overlap.

Terminal endpoint identifier

N/A

Automatically assign TEI

Use this TEI: ___________

Framing type

Multiframe with CRC4

N/A

Double Frame

Line code (zero code suppression) B8ZS

N/A

HDB3

DID/DDI/DNIS Services

NBX 100: 3-digit extensions 100-449? Yes No

MSN (Multiple Subscriber Numbering) Services

SuperStack 3 NBX: 4-digit extensions 1000-3999? Yes No If No, extension block available: ___________________________________

If the CO cannot provide these extensions for DID/DNIS, dial plan modifications are required.

Service being used

DID/DDI/DNIS

MSN

Signaling

ISDN PRI

ISDN BRI-S/T interface type

Multipoint Mode

N/A

Yes No

If Yes, list other devices to be attached.

Caller ID

ANI (Calling Party ID) provided?

Yes

Required for Caller ID

Calling Line Identification (CLI) Yes

Yes

Calling Line Restriction (CLIR) Yes

Yes

Line Hunting

Available? Yes

Starting on channel _____

3Com recommends starting on channel 1 and hunting up.

CO Switch Protocol

ETSI

3Com NBX Communications System Planning Guide

Digital Lines
Line Board Name 1

Location

T1, E1, or 10BT Uplink Port Group

Chassis Spans

Slot

Card Type

Channel MAC Address

Line Board Name 2

Location

T1, E1, or 10BT Uplink Port Group

Chassis Spans

Slot

Card Type

Channel MAC Address

Line. 3

Board Name

Location

T1, E1, or 10BT Uplink Port Group

Chassis Spans

Slot

Card Type

Channel MAC Address

Line Board Name 4

Location

T1, E1, or 10BT Uplink Port Group

Chassis Spans

Slot

Card Type

Channel MAC Address

Line Board Name 5

Location

T1, E1, or 10BT Uplink Port Group

Chassis Spans

Slot

Card Type

Channel MAC Address

Line Board Name 6

Location

T1, E1, or 10BT Uplink Port Group

Chassis Spans

Slot

Card Type

Channel MAC Address

Line Board Name 7

Location

T1, E1, or 10BT Uplink Port Group

Chassis Spans

Slot

Card Type

Channel MAC Address

Line Board Name 8

Location

T1, E1, or 10BT Uplink Port Group

Chassis Spans

Slot

Card Type

Channel MAC Address

3Com NBX Communications System Planning Guide

Digital Lines
Line Board Name 9

Location

T1, E1, or 10BT Uplink Port Group

Chassis Spans

Slot

Card Type

Channel MAC Address

Line Board Name 10

Location

T1, E1, or 10BT Uplink Port Group

Chassis Spans

Slot

Card Type

Channel MAC Address

Line. 11

Board Name

Location

T1, E1, or 10BT Uplink Port Group

Chassis Spans

Slot

Card Type

Channel MAC Address

Line Board Name 12

Location

T1, E1, or 10BT Uplink Port Group

Chassis Spans

Slot

Card Type

Channel MAC Address

Line Board Name 13

Location

T1, E1, or 10BT Uplink Port Group

Chassis Spans

Slot

Card Type

Channel MAC Address

Line Board Name 14

Location

T1, E1, or 10BT Uplink Port Group

Chassis Spans

Slot

Card Type

Channel MAC Address

Line Board Name 15

Location

T1, E1, or 10BT Uplink Port Group

Chassis Spans

Slot

Card Type

Channel MAC Address

Line Board Name 16

Location

T1, E1, or 10BT Uplink Port Group

Chassis Spans

Slot

Card Type

Channel MAC Address

3Com NBX Communications System Planning Guide

Digital Line Spans

Span ID

Span Name

Line Code

Span ID

Span Name Line Code

Span ID

Span Name Line Code

Span ID

Span Name Line Code

Span ID

Span Name Line Code

Span ID

Span Name Line Code

Span ID

Span Name Line Code

Span ID

Span Name Line Code

Interface Type Line Length

CO Switch Protocol Framing Type MAC Address

Interface Type Line Length

CO Switch Protocol Framing Type MAC Address

Interface Type Line Length

CO Switch Protocol Framing Type MAC Address

Interface Type Line Length

CO Switch Protocol Framing Type MAC Address

Interface Type Line Length

CO Switch Protocol Framing Type MAC Address

Interface Type Line Length

CO Switch Protocol Framing Type MAC Address

Interface Type Line Length

CO Switch Protocol Framing Type MAC Address

Interface Type Line Length

CO Switch Protocol Framing Type MAC Address

3Com NBX Communications System Planning Guide

Digital Line Spans, continued

Span ID

Span Name

Interface Type

Line Code

Line Length

CO Switch Protocol Framing Type MAC Address

Span ID

Span Name Line Code

Interface Type Line Length

CO Switch Protocol Framing Type MAC Address

Span ID

Span Name Line Code

Interface Type Line Length

CO Switch Protocol Framing Type MAC Address

Span ID

Span Name Line Code

Interface Type Line Length

CO Switch Protocol Framing Type MAC Address

Span ID

Span Name Line Code

Interface Type Line Length

CO Switch Protocol Framing Type MAC Address

Span ID

Span Name Line Code

Interface Type Line Length

CO Switch Protocol Framing Type MAC Address

Span ID

Span Name Line Code

Interface Type Line Length

CO Switch Protocol Framing Type MAC Address

Span ID

Span Name Line Code

Interface Type Line Length

CO Switch Protocol Framing Type MAC Address

3Com NBX Communications System Planning Guide

Digital Line Groups

Group Name

Channel Protocol

E&M Direction

Start Type

Called Party Digits (DID/DNIS)

Calling Party Digits (ANI)

Digit Collection Trunk to Trunk

Group Name

Channel Protocol

E&M Direction

Start Type

Called Party Digits (DID/DNIS)

Calling Party Digits (ANI)

Digit Collection Trunk to Trunk

Group Name

Channel Protocol

E&M Direction

Start Type

Called Party Digits (DID/DNIS)

Calling Party Digits (ANI)

Digit Collection Trunk to Trunk

Group Name

Channel Protocol

E&M Direction

Start Type

Called Party Digits (DID/DNIS)

Calling Party Digits (ANI)

Digit Collection Trunk to Trunk

Group Name

Channel Protocol

E&M Direction

Start Type

Called Party Digits (DID/DNIS)

Calling Party Digits (ANI)

Digit Collection Trunk to Trunk

Group Name

Channel Protocol

E&M Direction

Start Type

Called Party Digits (DID/DNIS)

Calling Party Digits (ANI)

Digit Collection Trunk to Trunk

Group Name

Channel Protocol

E&M Direction

Start Type

Called Party Digits (DID/DNIS)

Calling Party Digits (ANI)

Digit Collection Trunk to Trunk

Group Name

Channel Protocol

E&M Direction

Start Type

Called Party Digits (DID/DNIS)

Calling Party Digits (ANI)

Digit Collection Trunk to Trunk

3Com NBX Communications System Planning Guide

Digital Line Groups, continued

Group Name

Channel Protocol

E&M Direction

Start Type

Called Party Digits (DID/DNIS)

Calling Party Digits (ANI)

Digit Collection Trunk to Trunk

Group Name

Channel Protocol

E&M Direction

Start Type

Digit Collection

Called Party Digits (DID/DNIS)

Calling Party Digits (ANI)

Trunk to Trunk

Group Name

Channel Protocol

E&M Direction

Start Type

Called Party Digits (DID/DNIS)

Calling Party Digits (ANI)

Digit Collection Trunk to Trunk

Group Name

Channel Protocol

E&M Direction

Start Type

Called Party Digits (DID/DNIS)

Calling Party Digits (ANI)

Digit Collection Trunk to Trunk

Group Name

Channel Protocol

E&M Direction

Start Type

Called Party Digits (DID/DNIS)

Calling Party Digits (ANI)

Digit Collection Trunk to Trunk

Group Name

Channel Protocol

E&M Direction

Start Type

Called Party Digits (DID/DNIS)

Calling Party Digits (ANI)

Digit Collection Trunk to Trunk

Group Name

Channel Protocol

E&M Direction

Start Type

Called Party Digits (DID/DNIS)

Calling Party Digits (ANI)

Digit Collection Trunk to Trunk

Group Name

Channel Protocol

E&M Direction

Start Type

Called Party Digits (DID/DNIS)

Calling Party Digits (ANI)

Digit Collection Trunk to Trunk

3Com NBX Communications System Planning Guide

Class of Service
Default Route Point Group Internal Local Long Distance International Toll Free Toll/Premium WAN CO/Phone Exchange Code Trunk to Trunk Alternate Carrier (Equal Access #) Operator Assisted Wireless Diagnostics Other Emergency (911 and E911) Off-site Notification CLIR Features

Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Enabled Enabled

= Default

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch

Default User Group Internal Local Long Distance International Toll Free Toll/Premium WAN CO/Phone Exchange Code Trunk to Trunk Alternate Carrier (Equal Access #) Operator Assisted Wireless Diagnostics Other Emergency (911 and E911) Off-site Notification CLIR Features

Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Enabled Enabled

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch

Other Other Other Other Other Other Other Other Other Other Other Other Other Other Other
Other Other Other Other Other Other Other Other Other Other Other Other Other Other Other

3Com NBX Communications System Planning Guide

Class of Service, continued

Default Super User Group

Internal

Open

Local

Open

Long Distance

Open

International

Open

Toll Free

Open

Toll/Premium

Open

WAN

Open

CO/Phone Exchange Code

Open

Trunk to Trunk

Open

Alternate Carrier (Equal Access #) Open

Operator Assisted

Open

Wireless

Open

Diagnostics

Open

Other

Open

Emergency (911 and E911)

Open

Off-site Notification

Enabled

CLIR Features

Enabled

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Customer Defined Group 1 Internal Local Long Distance International Toll Free Toll/Premium WAN CO/Phone Exchange Code Trunk to Trunk Alternate Carrier (Equal Access #) Operator Assisted Wireless Diagnostics Other Emergency (911 and E911) Off-site Notification CLIR Features

Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Enabled Enabled

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

= Default

Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch

Other Other Other Other Other Other Other Other Other Other Other Other Other Other Other

Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch

Other Other Other Other Other Other Other Other Other Other Other Other Other Other Other

3Com NBX Communications System Planning Guide

Class of Service, continued

Customer Defined Group 2

Internal

Open

Local

Open

Long Distance

Open

International

Open

Toll Free

Open

Toll/Premium

Open

WAN

Open

CO/Phone Exchange Code

Open

Trunk to Trunk

Open

Alternate Carrier (Equal Access #) Open

Operator Assisted

Open

Wireless

Open

Diagnostics

Open

Other

Open

Emergency (911 and E911)

Open

Off-site Notification

Enabled

CLIR Features

Enabled

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Customer Defined Group 3 Internal Local Long Distance International Toll Free Toll/Premium WAN CO/Phone Exchange Code Trunk to Trunk Alternate Carrier (Equal Access #) Operator Assisted Wireless Diagnostics Other Emergency (911 and E911) Off-site Notification CLIR Features

Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Enabled Enabled

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

= Default

Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch

Other Other Other Other Other Other Other Other Other Other Other Other Other Other Other

Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch

Other Other Other Other Other Other Other Other Other Other Other Other Other Other Other

3Com NBX Communications System Planning Guide

Class of Service, continued

Customer Defined Group 4

Internal

Open

Local

Open

Long Distance

Open

International

Open

Toll Free

Open

Toll/Premium

Open

WAN

Open

CO/Phone Exchange Code

Open

Trunk to Trunk

Open

Alternate Carrier (Equal Access #) Open

Operator Assisted

Open

Wireless

Open

Diagnostics

Open

Other

Open

Emergency (911 and E911)

Open

Off-site Notification

Enabled

CLIR Features

Enabled

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

= Default

Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch

Other Other Other Other Other Other Other Other Other Other Other Other Other Other Other

Customer Defined Group 5 Internal Local Long Distance International Toll Free Toll/Premium WAN CO/Phone Exchange Code Trunk to Trunk Alternate Carrier (Equal Access #) Operator Assisted Wireless Diagnostics Other Emergency (911 and E911) Off-site Notification CLIR Features

Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Enabled Enabled

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch Lunch

Other Other Other Other Other Other Other Other Other Other Other Other Other Other Other

3Com NBX Communications System Planning Guide

Business Hours (Time of Day Service Modes)

Open

Open?

From

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Open?

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

Lunch

From

Open?

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

Other

From

Service Mode Notes

3Com NBX Communications System Planning Guide

Hunt Groups

The NBX 100 supports 50 Hunt groups and Calling groups. The SuperStack 3 NBX system supports 100 Hunt groups and Calling groups.

Name

Type (Linear/Circular) Password

Extension

Assign

Use:

automatically

Call Coverage Voice Mail

Auto Attendant Menu:

Timeout Phone No. Total

Per device:

Name

Type (Linear/Circular) Password

Call Coverage Voice Mail

Auto Attendant Menu:

Extension Assign
automatically
Timeout Phone No. Total

Use: Per device:

Name

Type (Linear/Circular) Password

Call Coverage Voice Mail

Auto Attendant Menu:

Extension Assign
automatically
Timeout Phone No. Total

Use: Per device:

Name

Type (Linear/Circular) Password

Call Coverage Voice Mail

Auto Attendant Menu:

Extension Assign
automatically
Timeout Phone No. Total

Use: Per device:

Name

Type (Linear/Circular) Password

Call Coverage Voice Mail

Auto Attendant Menu:

Extension Assign
automatically
Timeout Phone No. Total

Use: Per device:

3Com NBX Communications System Planning Guide

Hunt Groups, continued

The NBX 100 supports 50 Hunt groups and Calling groups. The SuperStack 3 NBX system supports 100 Hunt groups and Calling groups.

Name

Type (Linear/Circular) Password

Extension

Assign

Use:

automatically

Call Coverage Voice Mail

Auto Attendant Menu:

Timeout Phone No. Total

Per device:

Name

Type (Linear/Circular) Password

Call Coverage Voice Mail

Auto Attendant Menu:

Extension Assign
automatically
Timeout Phone No. Total

Use: Per device:

Name

Type (Linear/Circular) Password

Call Coverage Voice Mail

Auto Attendant Menu:

Extension Assign
automatically
Timeout Phone No. Total

Use: Per device:

Name

Type (Linear/Circular) Password

Call Coverage Voice Mail

Auto Attendant Menu:

Extension Assign
automatically
Timeout Phone No. Total

Use: Per device:

Name

Type (Linear/Circular) Password

Call Coverage Voice Mail

Auto Attendant Menu:

Extension Assign
automatically
Timeout Phone No. Total

Use: Per device:

3Com NBX Communications System Planning Guide

TAPI Route Points
A TAPI Route Point is an extension with a voice mailbox in the normal extension range. A SuperStack 3 NBX system can support 100 route points; an NBX 100 system can support 48 route points.

Name

Password
Call Coverage Voice Mail

Class of Service Default Route
Point Group
Auto Attendant Menu:

Extension

Use:

Assign

automatically

Phone No.

Disconnect

Use: Timeout

Name

Password
Call Coverage Voice Mail

Class of Service Default Route
Point Group
Auto Attendant Menu:

Extension

Use:

Assign

automatically

Phone No.

Disconnect

Use: Timeout

Name

Password
Call Coverage Voice Mail

Class of Service Default Route
Point Group
Auto Attendant Menu:

Extension

Use:

Assign

automatically

Phone No.

Disconnect

Use: Timeout

Name

Password
Call Coverage Voice Mail

Class of Service Default Route
Point Group
Auto Attendant Menu:

Extension

Use:

Assign

automatically

Phone No.

Disconnect

Use: Timeout

Name

Password
Call Coverage Voice Mail

Class of Service Default Route
Point Group
Auto Attendant Menu:

Extension

Use:

Assign

automatically

Phone No.

Disconnect

Use: Timeout

Name

Password
Call Coverage Voice Mail

Class of Service Default Route
Point Group
Auto Attendant Menu:

Extension

Use:

Assign

automatically

Phone No.

Disconnect

Use: Timeout

3Com NBX Communications System Planning Guide

TAPI Route Points, continued
A TAPI Route Point is an extension with a voice mailbox in the normal extension range. A SuperStack 3 NBX system can support 100 route points; an NBX 100 system can support 48 route points.

Name

Password
Call Coverage Voice Mail

Class of Service Default Route
Point Group
Auto Attendant Menu:

Extension

Use:

Assign

automatically

Phone No.

Disconnect

Use: Timeout

Name

Password
Call Coverage Voice Mail

Class of Service Default Route
Point Group
Auto Attendant Menu:

Extension

Use:

Assign

automatically

Phone No.

Disconnect

Use: Timeout

Name

Password
Call Coverage Voice Mail

Class of Service Default Route
Point Group
Auto Attendant Menu:

Extension

Use:

Assign

automatically

Phone No.

Disconnect

Use: Timeout

Name

Password
Call Coverage Voice Mail

Class of Service Default Route
Point Group
Auto Attendant Menu:

Extension

Use:

Assign

automatically

Phone No.

Disconnect

Use: Timeout

Name

Password
Call Coverage Voice Mail

Class of Service Default Route
Point Group
Auto Attendant Menu:

Extension

Use:

Assign

automatically

Phone No.

Disconnect

Use: Timeout

Name

Password
Call Coverage Voice Mail

Class of Service Default Route
Point Group
Auto Attendant Menu:

Extension

Use:

Assign

automatically

Phone No.

Disconnect

Use: Timeout

3Com NBX Communications System Planning Guide

Calling Groups
The NBX 100 can support a total of 50 Hunt groups and Calling groups. The SuperStack 3 NBX system can support 100 Hunt groups and Calling groups.

Group Name

Description

Authorization Code/Password (if any)

Call Pickup Groups
You can create up to 32 Call Pickup groups on the NBX 100; up to 100 on the SuperStack 3 NBX system.

Group ID

Group Name

Allow Non-Member Pickup

Yes

3Com NBX Communications System Planning Guide

Dial Plan

Extension Ranges

Default Extension Range

Telephones

NBX 100: 100-449

SuperStack 3 NBX: 1000-3999

Call Park

NBX 100: 601-609

SuperStack 3 NBX: 6000-6099

Auto Attendant NBX 100: 500, 501, 500-599

SuperStack 3 NBX: 500, 501, 5500-5599

Hunt Groups

NBX 100: 450-499

SuperStack 3 NBX: 4000-4099

External

NBX 100: 600-799

SuperStack 3 NBX: 6000-7999

Paging

NBX 100: 620, 621, and 622

SuperStack 3 NBX: 6200, 6201, and 6202

New Extension Range

Notes:
· The extensions used for Call Park must be included in the External range. If they are not, the Park features do not work.
· Do not change the reserved Auto Attendant extension numbers 500 and 501.
· TAPI Route Point extensions are within the extension range for telephones.
· See the Dial Plan chapter in the Administrator's Guide for more information.
· The NBX 100 uses a default 3-digit dial plan. If you decide to import any 4-digit dial plan, you must manually modify any extension ranges not updated by the imported dial plan.
· The SuperStack 3 NBX uses a default 4-digit dial plan. If you decide to import any 3-digit dial plan, you must manually modify any extension ranges not updated by the imported dial plan.

3Com NBX Communications System Planning Guide

Dial Plan, continued

Routes

Destination Routes

Route 1

Local CO

Route 2

Local CO no strip

Route 3

Voice application

Route 4

Auto Attendant

Route 5

H.323 Gateway

Route 6

Virtual Tie Lines

Route 8

Dial 8 Pool

New Route

Route Name

By default, destination Route 2 is used for 911 and E911.

Destination Operations

Route

Entry

Operation

Op ID

Value

Notes:
· Operation and Extension Entry numbers must correspond. · An asterisk (*) must be used before Destination extension numbers.

Destination Extensions

Entry No.

Route

Extension

3Com NBX Communications System Planning Guide

Dial Plan, continued
Timed Routes - Descriptions Route ID

Destination

Description

Timed Routes - Entries

Route ID Entry ID

Start

End

Days

Destination Route

Notes:
· To omit a day of the week, replace Day with a period (.)
· Days are listed in SMTWTFS order.

Timed Routes - Operation

Route ID

Entry ID

Operator ID

Operation

Value

Pretranslators

Description

ID No.

Translate these items

Translation Entries

ID No.

Entry

Digits

3Com NBX Communications System Planning Guide

Dial Plan, continued
Pretranslator ID No. Entry

Operation. ID

Operation

Value

Table ID Entry ID Digits

Minimum Maximum

Digits

Class of Service Priority Route

3Com NBX Communications System Planning Guide

Peripheral Devices

External Paging/Alerts

Paging Amplifier:

Yes No

Paging Port

Line Port

Adapter required:

External alerts?

Yes No

Make: Make:

Ringers/Music on Hold (MOH)

Door Telephone?

Yes

Make:

Will MOH be implemented? Yes

MOH source:

Connector cable being supplied? (1/8 in. phone jack cable)

Peripheral Devices Notes

Model: Model: Model: Yes No

3Com NBX Communications System Planning Guide

CO/Telephone Exchange Lines
No. Location or Demarcation Telephone Number

Hunt Sequence

Chassis Slot

Port

Ext.

Pool

MAC Address

PFT (North America only)

No. Location or Demarcation Telephone Number

Hunt Sequence

Chassis Slot

Port

Ext.

PFT (North America only)

Pool

MAC Address

No. Location or Demarcation Telephone Number

Hunt Sequence

Chassis Slot

Port

Ext.

PFT (North America only)

Pool

MAC Address

No. Location or Demarcation Telephone Number

Hunt Sequence

Chassis Slot

Port

Ext.

PFT (North America only)

Pool

MAC Address

No. Location or Demarcation Telephone Number

Hunt Sequence

Chassis Slot

Port

Ext.

PFT (North America only)

Pool

MAC Address

No. Location or Demarcation Telephone Number

Hunt Sequence

Chassis Slot

Port

Ext.

PFT (North America only)

Pool

MAC Address

No. Location or Demarcation Telephone Number

Hunt Sequence

Chassis Slot

Port

Ext.

PFT (North America only)

Pool

MAC Address

No. Location or Demarcation Telephone Number

Hunt Sequence

Chassis Slot

Port

Ext.

PFT (North America only)

Pool

MAC Address

3Com NBX Communications System Planning Guide

CO/Telephone Exchange Lines, continued

No. Location or Demarcation Telephone Number

Hunt Sequence

Chassis Slot

Port

Ext.

PFT (North America only)

Pool

MAC Address

No. Location or Demarcation Telephone Number

Hunt Sequence

Chassis Slot

Port

Ext.

PFT (North America only)

Pool

MAC Address

No. Location or Demarcation Telephone Number

Hunt Sequence

Chassis Slot

Port

Ext.

PFT (North America only)

Pool

MAC Address

No. Location or Demarcation Telephone Number

Hunt Sequence

Chassis Slot

Port

Ext.

PFT (North America only)

Pool

MAC Address

No. Location or Demarcation Telephone Number

Hunt Sequence

Chassis Slot

Port

Ext.

PFT (North America only)

Pool

MAC Address

No. Location or Demarcation Telephone Number

Hunt Sequence

Chassis Slot

Port

Ext.

PFT (North America only)

Pool

MAC Address

No. Location or Demarcation Telephone Number

Hunt Sequence

Chassis Slot

Port

Ext.

PFT (North America only)

Pool

MAC Address

No. Location or Demarcation Telephone Number

Hunt Sequence

Chassis Slot

Port

Ext.

PFT (North America only)

Pool

MAC Address

3Com NBX Communications System Planning Guide

Button Mapping Groups, 3102 Business Telephone

Default 3102 Business Group

Customer Defined 1

Feature

Headset

Transfer to VMail
Call Park

System System System
Customer Defined 2

Release

System System System
Customer Defined 3

System System System

3Com NBX Communications System Planning Guide

Button Mapping Groups, 2102 and 1102 Business Telephones

Default Attendant

Default User

Feature

Transfer to

VMail

Call Park

Flash

Release

Feature

Transfer to

VMail

Call Park

Flash

Release

3Com NBX Communications System Planning Guide

Button Mapping Groups, 2102 and 1102 Business Telephones, continued

Default Super User

Customer Defined 1

Feature

Transfer to

VMail

Call Park

Flash

Release

Feature

Transfer to

VMail

Call Park

Flash

Release

3Com NBX Communications System Planning Guide

Button Mapping Groups, 2102 and 1102 Business Telephones, continued

Customer Defined 2:

Customer Defined 3:

Feature

Transfer to

VMail

Call Park

Flash

Release

Feature

Transfer to

VMail

Call Park

Flash

Release

3Com NBX Communications System Planning Guide

Button Mapping Groups, 3101 and 3101SP Basic Telephones

Default 3101 Basic Telephone Group

System

Feature

Transfer

Customer Defined 1

Customer Defined 2

Customer Defined 3

Customer Defined 5

Customer Defined 6

3Com NBX Communications System Planning Guide

Button Mapping Groups, 2101 Basic Telephone

Default Basic Telephone Group

Feature

Call Toggle

Transfer

Customer Defined 1

Customer Defined 2

Customer Defined 3

Customer Defined 4

Customer Defined 5

Customer Defined 6

3Com NBX Communications System Planning Guide

User Configuration

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group

Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group

Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group

Hunt Group

Calling Group

Class of Service Group Call Pickup Group

3Com NBX Communications System Planning Guide

User Configuration, continued

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group

Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group

Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group

Hunt Group

Calling Group

Class of Service Group Call Pickup Group

3Com NBX Communications System Planning Guide

User Configuration, continued

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Button Mapping Group Hunt Group

Room Location Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group

Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group

Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group

Hunt Group

Calling Group

Class of Service Group Call Pickup Group

3Com NBX Communications System Planning Guide

User Configuration, continued

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group

Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group

Hunt Group

Calling Group

Class of Service Group Call Pickup Group

No. Last Name

First Name

Ext.

Room Location

Button Mapping Group

Hunt Group

Calling Group

Class of Service Group Call Pickup Group

3Com NBX Communications System Planning Guide

911/E911 User Configuration
No. Last Name Room Location
No. Last Name Room Location
No. Last Name Room Location
No. Last Name Room Location
No. Last Name Room Location
No. Last Name Room Location
No. Last Name Room Location
No. Last Name Room Location

First Name DID Number First Name DID Number First Name DID Number First Name DID Number First Name DID Number First Name DID Number First Name DID Number First Name DID Number

Extension Extension Extension Extension Extension Extension Extension Extension

3Com NBX Communications System Planning Guide

911/E911 User Configuration, continued

No. Last Name

First Name

Room Location

DID Number

No. Last Name Room Location

First Name DID Number

No. Last Name Room Location

First Name DID Number

No. Last Name Room Location

First Name DID Number

No. Last Name Room Location

First Name DID Number

No. Last Name Room Location

First Name DID Number

No. Last Name Room Location

First Name DID Number

No. Last Name Room Location

First Name DID Number

Extension Extension Extension Extension Extension Extension Extension Extension

3Com NBX Communications System Planning Guide

911/E911 User Configuration, continued

No. Last Name

First Name

Room Location

DID Number

No. Last Name Room Location

First Name DID Number

No. Last Name Room Location

First Name DID Number

No. Last Name Room Location

First Name DID Number

No. Last Name Room Location

First Name DID Number

No. Last Name Room Location

First Name DID Number

No. Last Name Room Location

First Name DID Number

No. Last Name Room Location

First Name DID Number

Extension Extension Extension Extension Extension Extension Extension Extension

3Com NBX Communications System Planning Guide

911/E911 User Configuration, continued

No. Last Name

First Name

Room Location

DID Number

No. Last Name Room Location

First Name DID Number

No. Last Name Room Location

First Name DID Number

No. Last Name Room Location

First Name DID Number

No. Last Name Room Location

First Name DID Number

No. Last Name Room Location

First Name DID Number

No. Last Name Room Location

First Name DID Number

No. Last Name Room Location

First Name DID Number

Extension Extension Extension Extension Extension Extension Extension Extension

3Com NBX Communications System Planning Guide

Automated Attendant
Will a receptionist be the primary answering point?
Morning Greeting (1 minute) Start time:

Yes

Afternoon Greeting (1 minute) Start Time:

Evening Greeting (1 minute) Start Time:

3Com NBX Communications System Planning Guide

Automated Attendant, continued
Main Menu Greeting (4 minutes)

Telephone Button
1
2
3
4 5 6 7 8 9 * # Timeout

Action

Telephone Number or Extension

If you press the button listed in the first column, the NBX system either performs the action listed in the Action column or routes the call to the extension listed in the Telephone Number or Extension column.

3Com NBX Communications System Planning Guide

Automated Attendant Closed/Holiday Hours
Main Menu Greeting (4 minutes)

Telephone Button

Action

Telephone Number or Extension

4 5 6 7 8 9 * # Timeout
If you press the button listed in the first column, the NBX system either performs the action listed in the Action column or routes the call to the extension listed in the Telephone Number or Extension column.

3Com NBX Communications System Planning Guide

Automated Attendant Sub Menus
Sub Menu 1 Greeting

Telephone Button

Action

Telephone Number or Extension

4 5 6 7 8 9 * # T/O
If you press the button listed in the first column, the NBX system either performs the action listed in the Action column or routes the call to the extension listed in the Telephone Number or Extension column.

3Com NBX Communications System Planning Guide

Automated Attendant Sub Menus, continued
Sub Menu 2 Greeting

Telephone Button

Action

Telephone Number or Extension

3Com NBX Communications System Planning Guide

Automated Attendant Sub Menus, continued
Sub Menu 3 Greeting

Telephone Button

Action

Tel. No./Ext.

3Com NBX Communications System Planning Guide

Automated Attendant Sub Menus, continued
Sub Menu 4 Greeting

Telephone Button

Action

Tel. No./Ext.

3Com NBX Communications System Planning Guide

Automated Attendant Sub Menus, continued

Time-Dependent Greetings

Greeting Name:

Time of Day Dependent

Start Time:

Mon Tue Wed Thu Fri Sat Sun

Hour: _______ Min.: ________ A.M. P.M.

Date Range Dependent Start Day (MM/DD/YYYY):
Start Time: Hour: _______ Min.: ________ A.M. P.M.

End Day (MM/DD/YYYY):
End Time: Hour: _______ Min.: ________ A.M. P.M.

Automated Attendant Notes (special greetings required, for instance)

3Com NBX Communications System Planning Guide

Voice Mail
NBX 100 System 4 ports x 30 min (standard)
4 ports x 4 hr* (upgrade) 6 ports x 20 hr* (upgrade) 12 ports x 80 hr* (upgrade)

Number of minutes per user class:

Phantom Yes

mailboxes?

Max. number of messages: (1-512)

If yes, how many?

New message retention: (1-255 days)

Max. incoming message length: (1-10 minutes)

*Requires license key code for activation

SuperStack 3 NBX System 12 ports (standard)
24 ports* (upgrade) 48 ports* (upgrade) 72 ports* (upgrade)
100 ports* (upgrade) *Requires license key code for activation

Number of minutes per user class:
Max. number of messages: (1-512) New message retention: (1-255 days) Max. incoming message length: (1-10 minutes)

Phantom

Yes

mailboxes?

If yes, how many?

Notes

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