Warranty Period
- Standard Five (5) Year Parts Warranty for a qualified system. Proof of defective parts must be made available to the Costway Distributor in exchange of the replacement part. Replacement parts are warranted for the reminder of this five-year warranty period.
- Additional Three (3) Year Compressor Part Warranty -- The Compressor is warranted for an additional Three (3) year period after the end of the applicable Standard Part Warranty Period, so called "The Compressor Warranty". Proof of defective compressors must be made available to the Costway or Costway Distributor in exchange for the replacement compressor. Replacement compressors are warranted for the reminder of this total eight-year warranty period which is in combination of "Standard Part Warranty and Compressor Warranty". This warranty period is not valid if the unit is moved from the original installation location.
This Limited Warranty is valid only in the United States and Canada(except non-delivery area), and it is not transferable.
Warranty Details
- WARRANTY IS PROVIDED BY Costway MANUFACTURE.
- Warranty coverage begins on "original order date" or eighteen (18) months from date of manufacture whichever is the shorter duration.
- Manufacture date is noted on unit name-plate.
- Others are responsible for all labor and refrigerant charges.
- Proof of purchase(original receipt)is required for all warranty repairs or service
Warranty Exclusions
- THIS WARRANTY DOES NOT COVER: Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing or handling of either defective parts, or replacement parts, or new units.
- Any cost to replace, refill or dispose of refrigerant, including the cost of refrigerant.
- Electricity or fuel costs, or increases in electricity or fuel costs from any reason whatsoever, including additional or unusual use of supplemental electric heat.
- Consequential or other damage(s) caused by rust, brownouts, blackouts, oxidation, corrosion, water, water condition, freezing.
- This warranty does not apply to parts that fail as a direct result of environmental influences.
- This limited warranty does not cover failure due to accident, misuse abuse, faulty installation, or adjustments to appliance controls required to adapt the appliance operation to the structure size, geographic location, or fuel supply adjustment to the heat anticipator on the thermostat. Company does not guarantee the temperature difference between the inside and outside of the structure. This limited warranty does not cover normal maintenance, such as filter replacement, fuses, etc.
- Failures to equipment or compressors due to incorrect refrigerants or unapproved additives used outside of manufacture's recommendations or failures due to the improper use of metering devices( i. e. thermal expansion valves) are excluded from warranty coverage.
- Temporary heating or cooling units.
- Parts not supplied or designated by Company, or damages resulting from their use.
- Equipment must be installed per Company's installation instructions. Unauthorized equipment modifications including but not limited to changes in mechanical design, electrical design, airflow design, or refrigerant flow, voids manufacture's warranty.
- Units that are operated in an incomplete building envelope or to heat or cool the structure during construction.
Warranty Conditions
- This Company equipment and/or Company accessories must be installed by a licensed or otherwise qualified dealer or contractor, and must be installed in accordance with Company installation instructions and in compliance with local codes. Improper installation may endanger the occupants of the dwelling.
- This equipment must be operated in accordance with company operating instructions provided with each unit. The product must not be misused.
- The equipment's rating plate must not be removed or defaced.
- If the date of original order date cannot be verified, then the warranty period begins eighteen (18) months from the date of manufacture.
- The warranty applies only to products remaining in their original installation location.
- Correct consumer contact information is a warranty claim requirement including: original order number, consumer name, address, and phone number.
THERE ARE NO OTHER EXPRESS WARRANTIES, EXCEPT AS SET FORTH ABOVE.
Any implied warranties of merchantability or fitness of any purpose relating to the parts of the unit shall terminate on the termination dates of the corresponding express warranties covering said parts. However, some states do not allow limitations on how long an implied warranty lasts and/or the excluding or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This limited warranty gives specific legal rights, and you may also have other rights which may very from state to state.
Instructions to the Owner for Service
- To obtain warranty service, you are required to show the servicer a bill of sale for the equipment or other evidence of purchase to establish the original date of purchase and proof of ownership. If you suspect a defect in your equipment is in need of service, please contact the installer of the unit to obtain assistance. If unsuccessful, please contact Costway or a Costway Distributor in your area.
- Any claim regarding this warranty must be made within 30 days after the occurrence of a problem with the equipment.
- For more information about the warranty email us at service@costway.com(USA)/ cs.ca@costway.com(Canada).
