Manuals+

Troubleshooting Guide

1. What can I do if the VGA port works while the USB port doesn't?

  1. Please make sure the VGA Input Connector 1 and USB B Connector 1 were plugged in the same Host. VGA IN1 and USB IN1 are corresponding.
  2. If the connection is correct, check if the USB device works well when connected to the computer directly.
  3. Test another USB device such as a mouse if possible.

2. How can I troubleshoot it if the monitor keeps flickering?

  1. Re-plug the devices to ensure every part is connected properly.
  2. Exchange another shorter VGA cable with it, and lower the resolution for a try.
  3. Connect the USB 2.0 type A to type B cable to the rear USB port if it is a desktop computer.

3. What should I do if I cannot get any signal via this switch?

  1. Check if the monitor cannot get any signal no matter which computer you switch to.
  2. Ensure that the computer works well when connected directly with the monitor.
  3. Set VGA as the signal input source for your monitor and lower the resolution for a try.
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