Hessaire Warranty Information

Each new Hessaire cooler is warranted to be free from defects in material or workmanship for one full year from the date of original purchase. If a component is found to be defective within this period, a Hessaire representative will replace the defective part free of charge. Parts are available through authorized dealers or online. A copy of the proof of purchase and serial label will be needed for the warranty claim.

What is Not Covered

Damaged Shipments

Hessaire is not responsible for damaged shipments or shortages resulting from carrier mishandling. Notify your carrier's office immediately to file a freight claim in the event of damage. Keep damaged product for inspection until advised by the carrier as to disposal.

Returns

Hessaire's dealers shall implement a return policy consistent with the dealer agreement. If the dealer's return policy allows returns within a specified time period agreed upon by Hessaire and the dealer, the customer may return the product to the point of purchase. The dealer may reject, accept, or accept with a restocking fee at the sole discretion of the dealer. If the customer wishes to repair the defective cooler, they can contact Hessaire for a list of authorized repair centers for parts and troubleshooting. Defective parts are provided free of charge within the warranty period.

Please DO NOT return your cooler to Hessaire. Upon authorization, any returns should be sent directly to the distributor/store where purchased.

Visit hessaire.com for registration and warranty claim forms.

Mobile Evaporative Cooler

Models: MC37, MC61, M150, M250

Capacities: 3100, 5300 CFM

Use & Care Guide

Index

General Safety Precautions

Read and follow all instructions, cautions, and warnings. Failure to do so could result in personal injury, death, or property damage.

Operation Tips

Hessaire coolers are highly recommended for outdoor use. If used indoors, position the cooler in front of a window or open door for fresh intake air. Ensure there is an open door or window through which the air can exhaust from the room.

Prior to long-term storage:

Indoor Use: A diagram shows an evaporative cooler placed inside a room with arrows indicating airflow out of the cooler and an exhaust airflow out of the room through an open door.

Cooler Parts

#PartsMC37/M150MC61/M250
1Pump for M, V, & M150/M25060360506060050
Pump for A model6026050
2Motor for M, V, & M150/M25063751006615100
Motor for A model6375101
3Rigid Media SetCP370CP610
4Control for M model60610696061069
Control for V, M150, M25060380696038069
Control for A model6037069B
5Caster Set (4 pcs)63661006606100
6Fan Blade60370526061052
7Float Valve Kit (float valve, hose adapter)60180586018058
8Oscillator Motor, M & V models63757006375700
Oscillator Motor, A model6057026
9Manual fill door60370766061076
10Drain plug60170816017081

COOL AIR ANYWHERE

Troubleshooting

ProblemCause / Remedy
Cooler won't turn onEnsure unit is plugged in and switched on.
Receptacle breaker may need to be reset.
If unit is equipped with a GFCI plug, reset.
If unit has a timer, ensure it is off.
May need new ON/OFF switch.
Fan will not operateEnsure fan function is on.
Make sure nothing is obstructing fan blade.
Fan motor may need to be replaced.
Fan switch may need to be replaced.
Slow running - may need capacitor replaced.
Cooler does not pumpEnsure pump switch is turned on.
Make sure water level is not low. Add water.
Make sure hoses are connected and free of debris.
Pump may need to be replaced.
Pump switch may need to be replaced.
Swing does not workEnsure swing switch is turned on.
Make sure the linkage is connected.
Oscillation switch may need to be replaced.
Oscillation motor may need to be replaced.
Water leakageMake sure drain plug is securely in place.
Make sure cooler is level.
Inspect tank for cracks.
Check media pads for water running on outside of unit. Change pads if necessary.
Check for leaks in water distribution hose connections.
Check spreaders for build up causing spill over of water into the airstream.
Water level high or lowAdjust nut on float valve.
Float valve may need to be replaced.

Inspection

After unpacking your cooler, carefully inspect for any damage that may have occurred during transit. Inspect for loose, missing, or damaged parts. Note: wheels & hardware are located in a compartment on the bottom side of the cooler. Refer to images for location. Contents include: Evaporative Cooler (1), Hardware Bag/Hose Adapter (1), Caster Wheels (4). Visit Hessaire.com to request replacement parts if any of these items are missing.

Quick Start

  1. Install Casters: Locking casters in front.
  2. Install Hose Adapter.
  3. Plug In To Power Supply.
  4. Fill Cooler.
  5. Turn On & Enjoy.

Note: Media pads may have a slight odor upon initial startup, but this will dissipate with continued use.

Step A: Lay Cooler Down.

Step B: Remove Screws and Open Disposable Access Panel.

Step C: Remove Contents.

Step D: Install Casters.

Features

Control Panel For M, V & M150/M250

Control Panel For MC37A Model

Remote Control Functions (used in MC37A model only)

Maintenance

WARNING: Disconnect from power source before attempting any maintenance or routine service. NEVER remove any access panels while the cooler is in operation. Failure to do so could lead to SERIOUS INJURY.

Cleaning Cooler & Rigid Media Pads

The removable panel(s) and pads can be gently sprayed off to remove build-up. A soft bristle brush can also be used.

NEVER spray pads with water while the cooler is in operation. Damage can occur to the motor and will void the warranty.

Note: Vinegar is recommended for cleaning the cooler and can be periodically cycled through during normal use.

Removal Of Back Panel

Disconnect power supply. Remove the two Phillips screws from the upper back side of the cooler. Push the panel up and pull the bottom out to remove.

Removal Of Rigid Media

Once the back panel is removed, the media pads will be accessible. Note: some pads may be held in place with pins (media keepers) which will need to be removed to free up the pads.

Storage

Drain tank and wipe dry. The drain plug is located on the bottom of the cooler. Ensure pads are dry by running the fan without the pump for at least 30 minutes.

Visit Hessaire.com for additional maintenance tips and service videos.

Models: MC37, MC61, M150, M250, MC37 Mobile Evaporative Cooler, Mobile Evaporative Cooler, Evaporative Cooler, Cooler

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References

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