Introduction
This document provides a quick guide for installing and setting up WISENET network cameras. It covers component identification, installation steps for different camera types, and basic login procedures.
Components
The following components are typically included. Note that accessories may vary by sales country.
For QND/QNV Series (Dome Cameras)
- Camera Unit
- Manual/Documentation
- Mounting Template
- Power Connector
- Network Cable
- Mounting Bracket/Accessories
⚠️ Not Included: Micro SD Card
Diagram Description: Shows the camera unit, various accessories like a manual, template, connectors, and cables. A separate diagram illustrates the Micro SD card slot on the camera base, with an arrow indicating insertion.
For QNO Series (Bullet Cameras)
- Camera Unit
- Manual/Documentation
- Mounting Template
- Power Connector
- Network Cable
- Mounting Bracket/Accessories
⚠️ Not Included: Micro SD Card
Diagram Description: Similar to the dome camera components, showing the bullet camera unit, manual, template, connectors, and cables. A diagram highlights the Micro SD card slot on the camera base, with an arrow indicating insertion.
Installation Warnings
Before installation, please observe the following warnings:
- ⚠️ Do not install on cracked or unstable surfaces.
- ?❄️ Do not expose the camera to fire, extreme heat, or freezing temperatures.
- ⛽ [no flammable liquids] Do not install near flammable materials or in areas where flammable liquids are used.
Diagram Description: Three panels illustrate warnings. The first shows a camera mounted on a cracked ceiling. The second shows a camera on fire and melting, with a snowman nearby, indicating extreme temperatures. The third shows a camera with a "no flammable liquids" symbol.
Installation Steps
Follow these steps for installation. Specific steps may vary slightly between dome and bullet camera models.
Dome Camera (QND/QNV Series) Installation
- Step 1: Detach the camera dome cover. Diagram shows a hand rotating and removing the dome cover.
- Step 2: Prepare the camera base. Diagram shows the camera base with mounting points and cable access. Arrows indicate upward movement for attaching components.
- Step 3: Mark mounting points on the ceiling using the template and drill holes. Diagram shows a ceiling with a template, drill bit, and mounting anchors.
- Step 4: Secure the camera mounting bracket to the ceiling. Diagram shows the bracket being attached with screws.
- Step 5: Connect cables: Power ([power plug] DC 12V), Network ([network cable] RJ45), and Alarm (if applicable). Diagram shows the camera base with ports labeled for DC 12V, Network, Alarm In/Out, GND, and Video.
- Step 6: Connect to Device Manager software and User Manual. Diagram shows a [computer monitor] with "DEVICE MANAGER" software, a [PDF document] User Manual, and a "+" symbol, indicating software setup.
- Step 7: Position the camera for optimal view. Diagrams show the camera's cone of vision covering an area with doorways.
- Step 8: Adjust camera angle and focus. Diagram shows the camera base with rotation and tilt adjustments indicated by [rotation arrow] symbols.
- Step 9: Attach the camera body to the mounting bracket. Diagram shows the camera being lifted ([up arrow]) and attached.
- Step 10: Reattach the dome cover. Diagram shows the dome cover being placed and secured.
- Step 11: Final attachment of the dome cover with a tool, and a [finish flag] icon indicating completion.
Diagram Description (Steps 7-8): Shows a camera mounted on a ceiling, projecting a detection cone. Subsequent diagrams show people entering a room, and the camera's field of view being adjusted to cover specific areas, indicated by dotted boxes, to track movement.
Bullet Camera (QNO Series) Installation
- Step 1: Mark mounting points on the surface using the template and drill holes. Diagram shows a surface with a template and drill bit.
- Step 2: Mount the camera bracket. Diagram shows the camera attached to a wall mount bracket.
- Step 3: Connect cables: Power ([power plug]), Network ([network cable]), and Alarm. Diagram shows the camera with cables connected, including a warning "NOT SUPPORTING AUDIO FOR THIS MODEL". Icons represent power plug, network cable, and [microphone].
- Step 4: Connect to Device Manager software and User Manual. Diagram shows a [computer monitor] with "DEVICE MANAGER" software, a [PDF document] User Manual, and a "+" symbol.
- Step 5: Position the camera for optimal view. Diagrams show the camera's cone of vision covering an area with doorways.
- Step 6: Adjust camera angle and focus. Diagram shows the camera body being rotated and tilted using [rotation arrow] symbols.
- Step 7: Final adjustment of camera lens/housing, with a [finish flag] icon indicating completion.
Diagram Description (Steps 5-6): Similar to dome camera steps, showing camera positioning and adjustment for optimal surveillance coverage, with people entering a scene and the field of view being refined.
Diagram Description (Step 14): Shows the camera body being rotated on its mount, and a diagram illustrating the adjustment of the camera's field of view to capture specific areas with people, indicated by dotted boxes.
Password Setting and Login
Administrator Password Change
When accessing the product for the first time, you must set a login password.
Diagram Description: Shows input fields for "New password" and "Confirm new password". Text provides guidelines for password complexity (8-15 characters, combination of uppercase, lowercase, numbers, and special characters). Allowed special characters are listed: ~`!@#$%^*()_-+=|{}[].?/
Password Requirements:
- 8-9 characters: At least 3 types (uppercase, lowercase, numbers, special characters).
- 10-15 characters: At least 2 types.
- Usernames should differ from passwords.
- Avoid consecutive or repeated characters (e.g., 1234, aaaa).
⚠️ For higher security, avoid repeating characters or using consecutive keyboard inputs.
⚠️ If you lose your password, press the [RESET] button to initialize the product. Do not rely solely on memorization.
Login Procedure
To access the camera:
- Enter "admin" in the <User Name> input box.
- Enter the password in the <Password> input field.
- Click [Sign in].
Environmental Information
[eco-friendly] Eco-friendly Manufacturing: Hanwha Techwin is committed to environmentally friendly products and adheres to the EU RoHS Directive.
Correct Disposal of Product:
This marking indicates that the product and its electronic accessories should not be disposed of with household waste. Separate these items for responsible recycling to promote sustainable resource reuse. Contact your retailer or local government office for disposal details.
Correct Disposal of Batteries:
Batteries in this product should not be disposed of with household waste. Separate batteries for recycling. Chemical symbols (Hg, Cd, Pb) indicate the presence of hazardous substances. Proper disposal protects human health and the environment.
Diagram Description: Icons representing "[eco-friendly]" and "[no disposal]" for electronics and batteries.
Contact Information
Hanwha Techwin (Korea)
Address: 6, Pangyo-ro 319 beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, 463-400 Rep. of KOREA
Tel: +82.70.7147.8753 Fax: +82.31.8018.3740
Website: www.hanwha-security.com
Customer Service (A/S & Technical Inquiry): 1588-5772
Regional Offices:
- Busan: TEL 051-796-3216
- Daegu: TEL 053-742-3098
- Gwangju: TEL 062-941-9559
- Daejeon: TEL 042-489-9840
Hanwha Techwin America
Address: 500 Frank W. Burr Blvd. Suite 43 Teaneck, NJ 07666
Toll Free: +1.877.213.1222 Direct: +1.201.325.6920 Fax: +1.201.373.0124
Website: www.hanwhasecurity.com
Hanwha Techwin Europe
Address: Heriot House, Heriot Road, Chertsey, Surrey, KT16 9DT, United Kingdom
Tel: +44.1372.235663 Fax: +44.1932.57.8101
Website: www.hanwha-security.eu
Hanwha Techwin (Tianjin) Co.Ltd
Address: Room 3F2C302, microelectronics investment service center, no.1 qianxuesen road, microelectronics industrial park, Tianjin economic and technological development area, China
Contact (Toll-Free): 800.818.1212 / 400.690.6677
Website: www.hanwha-security.cn
Hanwha Techwin Middle East FZE
Address: JAFZA View 18, 20th floor, office 2001, 2002, 2003, Downtown Jebel Ali, Dubai, United Arab Emirates
Website: www.hanwha-security.com
Hanwha Techwin Vietnam Hanoi Office
Address: 28th Floor, Handico Building, Pham Hung Street, Me Tri ward, Nam Tu Liem District, Hanoi City, Vietnam
Tel: +84.91.982.40.88
Website: www.hanwha-security.com
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