BISSELL CrossWave® Pet User Guide

Important Safety Instructions

WARNING: READ ALL INSTRUCTIONS BEFORE USING YOUR CROSSWAVE® PET.

When using an electrical appliance, basic precautions should be observed, including the following:

• TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:
• Connect to a properly grounded outlet only. See grounding instructions. Do not modify the 3-prong grounded plug.
• Do not leave appliance when it is plugged in. Unplug from outlet when not in use and before servicing.
• Use indoors only.
• Do not allow to be used as a toy. Close attention is necessary when used by or near children.
• Do not use for any purpose other than described in this User's Guide. Use only manufacturer's recommended attachments.
• Do not use with damaged cord or plug. If appliance is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water, have it repaired at an authorized service center.
• Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.
• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
• Do not handle plug or appliance with wet hands.
• Do not put any object into open openings. Do not use with any opening blocked, keep openings free of dust, lint, hair, and anything that may reduce air flow.
• Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
• Turn off all controls before plugging or unplugging appliance.
• Use extra care when cleaning on stairs.
• Do not use appliance in an enclosed space filled with vapors given off by oil base paint, paint thinner, some moth proofing substances, flammable dust, or other explosive or toxic vapors.
• Do not use to pick up flammable or combustible materials (lighter fluid, gasoline, kerosene, etc.) or use in areas where they may be present.
• Do not use to pick up toxic substances, flammable dust, cigarettes, matches, or hot ashes.
• Do not immerse. Use only on surfaces moistened by the cleaning process.
• Keep appliance on a level surface.
• Do not carry the appliance while in use.
• Always install float before any wet pick-up operation.

WARNING: Risk Of Injury. Brush May Start Unexpectedly. Unplug Before Cleaning or Servicing.

WARNING: To Reduce The Risk Of Injury From Moving Parts-Unplug Before Cleaning or Servicing.

This model is for household use only. Commercial use of this unit voids the manufacturer's warranty.

Grounding Instructions

This appliance must be connected to a grounded wiring system. If it should malfunction or break down, grounding provides a safe path of least resistance for electrical current, reducing the risk of electrical shock. The cord for this appliance has an equipment-grounding conductor and a grounding plug. It must only be plugged into an outlet that is properly installed and grounded in accordance with all local codes and ordinances.

WARNING: Improper connection of the equipment-grounding conductor can result in a risk of electrical shock. Check with a qualified electrician or service person if you aren't sure if the outlet is properly grounded. Do not modify the plug. If it will not fit the outlet, have a proper outlet installed by a qualified electrician. This appliance is designed for use on a nominal 120-volt circuit, and has a grounding attachment plug that looks like the plug in the illustration. Make certain that the appliance is connected to an outlet having the same configuration as the plug. No plug adapter should be used with this appliance.

Thanks for buying a BISSELL CrossWave® Pet

We love to clean and we're excited to share one of our innovative products with you. We want to make sure your multi-surface cleaner works as well in two years as it does today, so this guide has tips on using (pages 6-8), maintaining (pages 9-13), and if there is a problem, troubleshooting (page 14).

Your multi-surface cleaner needs a little assembly before you can put it to work, so flip to page 5 and let's get started!

What's In The Box?

NOTE: Standard accessories may vary by model. To identify what should be included with your purchase, please refer to the "Carton Contents" list located on the carton top flap.

• Handle
• Body
• Multi-Surface Tangle-Free Brush Roll
• Rinse and Storage Tray
• Brush Roll Drying Tray with Rinse Funnel
• Rinse Cup
• Multi-Surface Pet with Febreze™ Formula

Table of Contents

• Safety Instructions...........2
• Product View...........4
• Assembly...........5
• Cleaning Formulas...5
• Operations...6-8
• Maintenance & Care...9-13
• Troubleshooting...14
• Warranty...15
• Service...15
• Product Registration........16

Getting to Know Your CrossWave® Pet

Your BISSELL CrossWave® Pet machine comes in three easy to assemble components and does not require any tools to assemble. The unit also comes with a three-piece Rinse and Storage Tray.

• 1 Upper Handle
• 2 SmartClean Fingertip Controls
• 3 Strainer
• 4 Float Stack
• 5 Easy Remove Brush Window
• 6 Integrated Carry Handle
• 7 Dirty Water Tank
• 8 Foot
• 9 Solution Spray Trigger
• 10 Quick Release Cord Wrap
• 11 Clean Water Tank
• 12 Lower Cord Wrap
• 13 Rinse Cup
• 14 Rinse and Storage Tray

Components include:

• Body
• Handle
• Clean Water Tank
• Rinse and Storage Tray
• Brush Roll Drying Tray with Rinse Cup

Assembly

WARNING: Do not plug in your CrossWave® Pet until you are familiar with all Instructions and operating procedures.

1. Insert handle into body of the unit until you hear a click. [Click sound indicator]
2. Then, on the back of the machine, align clean water tank with the grooves and slide tank into place until you hear a click. [Click sound indicator]
3. Wrap the cord around the quick release cord wrap and the lower cord wrap.
4. Then, place the rinse cup into the rinse funnel.

The multi-functional rinse and storage tray includes a machine storage tray, brush roll drying tray with rinse funnel, and rinse cup. To assemble, slide the hook in the middle of the brush roll drying tray with rinse funnel down into the opening on the storage tray that is indicated with arrows. Then place the rinse cup into the funnel.

NOTE: To easily unwrap the cord for use, just turn the quick release cord wrap downward to remove the cord from the cord wrap.

Cleaning Formulas

WARNING: To reduce the risk of fire and electric shock due to internal component damage, use only BISSELL cleaning fluids intended for use with the hard floor device.

Keep plenty of CrossWave® formulas on hand so you can clean your hard floors and area rugs whenever it fits your schedule.

Always use CrossWave® formulas in your machine. Other solutions may harm the machine and void the warranty.

CROSSWAVE® FORMULAS

• Multi-Surface Formula: Great for cleaning ALL sealed floors and area rugs.
• Wood Floor Formula: Restore your wood floors' natural shine.
• Area Rug Formula: Removes stuck-on dirt from area rugs.
• Multi-Surface Pet Formula with Febreze™: Removes Pet odors, cleans and refreshes.

Filling Your Clean Water Tank

The clean water tank is located on the back of the machine.

1. Lift the clean water tank straight up to remove from the machine.
2. Unscrew the cap from the clean water tank.
3. The clean water tank has two measuring volumes depending on the amount of space you would like to clean.
4. For large area cleaning (up to 700 sq ft):
   a. Fill formula tank with warm tap water to the first water fill line.
   b. Then add formula to the second formula fill line.
5. For small area cleaning (<350 sq ft):
   a. Fill formula tank with warm tap water to the first water fill line.
   b. Then add formula to the second formula fill line.
6. Screw the cap back onto the clean water tank.
7. On the back of the machine, align clean water tank with the grooves and slide tank into place until you hear a click. [Click sound indicator]

A few notes about filling the clean water tank:

• Fill with warm (140°F/60°C MAX) tap water and add the appropriate BISSELL solution. DO NOT USE BOILING WATER. DO NOT HEAT WATER OR TANK IN MICROWAVE.

Cleaning Your Hard Floors

1. Plug machine into a properly grounded outlet.
2. To start cleaning your hard floors, turn the machine ON pressing the HARD FLOOR button. Once the setting is selected, the dry vacuum will turn on. To turn OFF, press the HARD FLOOR button a second time.
3. Recline the body of the machine backward to start the brush roll spinning. To stop the brush roll spinning, you will need to stand the machine upright.
4. Before each use, hold the solution spray trigger for 10 seconds to prime the system with cleaning solution. LED lights illuminate when holding the trigger.
5. To clean, hold the solution spray trigger to apply solution on both forward and backward passes.
6. To dry hard floors faster, release the trigger and clean a second pass without dispensing solution.

TIP: When cleaning excessively dirty or muddy hard floors or if your brush roll looks dirty, use the easy clean storage tray to rinse your brush roll before cleaning your area rugs.

TIP: For overly challenging and stuck-on messes on your hard floors, activate the RUG mode and hold your CrossWave® Pet over the mess. Using short passes while holding the trigger allows the multi-surface brush to go to work.

NOTE: When solution is flowing, you will see bubbles forming at the edges of the brush roll window.

Cleaning Area Rugs

NOTE: Before cleaning area rugs, test an inconspicuous area of the rug for colorfastness. Also, please check manufacturer's tag before cleaning area rugs for any specialized cleaning instructions. Not for use on silk or delicate area rugs.

1. Plug machine into a properly grounded outlet.
2. To start cleaning your rugs, turn the machine ON pressing the RUG button. Once the setting is selected, the dry vacuum will turn on. To turn OFF, press the RUG button a second time.
3. Recline the body of the machine backward to start the brush roll spinning. To stop the brush roll spinning, you will need to stand the machine upright.
4. Before each use, hold the solution spray trigger for 10 seconds to prime the system with cleaning solution. LED lights illuminate when holding the trigger.
5. To clean, hold the solution spray trigger to apply solution on both forward and backward passes.
6. To dry area rugs faster, release the trigger and clean a second pass without dispensing solution.

NOTE: The RUG button dispenses twice the solution of the HARD FLOOR button to help with area rug cleaning.

NOTICE: Do not over wet carpet. Be careful not to run over loose objects or edges of area rugs. Stalling the brush may result in premature belt failure.

Maintenance: Rinse and Storage Tray

WARNING: To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting.

1. Grasp brush roll window at the front and pull upward to remove.
2. Pull brush roll out by grabbing the brush roll tab and pulling upward.
3. With warm water, rinse your brush roll window and brush roll.
4. If your brush roll chamber is dirty, clean with a rag or towel.
5. Let your brush roll and brush roll window chamber dry before reassembling.
6. Replace brush roll by inserting the brush roll end into the right side of the foot. Then lock the pull tab into place by pressing downward.
7. Replace the brush roll window by first lining up both brush window tabs with the edges of the foot. Then press the window back into place until you hear a click. [Click sound indicator]

The trigger should not be pressed.

TIP: Running your machine with a wet brush roll will help the brush roll dry faster. Please follow cleaning instructions above.

NOTE: The brush roll is not dishwasher or automatic washing machine safe. Please follow cleaning instructions above.

Machine Storage

Put the unit away in a closet or basement until the next use. Store cleaner in a protected, dry area.

NOTE: Any solution remaining in the clean water tank should be emptied prior to machine storage.

NOTICE: To reduce the risk of a leaking condition, do not store unit where freezing may occur. Damage to internal components may result.

Maintenance: Dirty Water Tank

WARNING: To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting.

1. Grab the front handle while pressing down on button and pull dirty water tank away from the unit.
2. To release dirty water tank, press down on recessed button on the top of the dirty tank.
3. Grasp top of dirty water tank in recessed areas on each side of the filter and pull upward to remove the top of the tank.
4. Remove strainer from dirty water tank then throw debris in trash.
5. Pour dirty water out. Rinse the inside of the dirty water tank.
6. Remove the filter from the top of the dirty water tank by pulling it up.
7. Hand wash the vacuum filter and screen with warm water and mild detergent.
8. Rinse the float located at the bottom of the top of the dirty water tank.

Did You Know? The float is what prevents your dirty tank from overflowing. When your dirty tank is full, the float will shut off your suction motor creating a high pitched sound indicating it is time to empty your dirty water tank.

9. If the inside area where the dirty water tank sits is dirty, wipe it clean with a rag or towel.
10. Leave parts out to dry before reassembling.
11. Place vacuum filter back into the top of the dirty water tank.
12. Angle the dirt tank back into the body of machine inserting the bottom first. Then tilt the top of the dirt tank toward the machine and push into place until you hear a click. [Click sound indicator]
13. Once parts are dry, reassemble and replace the top of dirty water tank.

NOTE: Make sure to clean your dirty tank and let all components dry out after each use to keep your product at its best.

Maintenance: Brush Roll and Chamber

WARNING: To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting.

1. Grasp brush roll window at the front and pull upward to remove.
2. Pull brush roll out by grabbing the brush roll tab and pulling upward.
3. With warm water, rinse your brush roll window and brush roll.
4. If your brush roll chamber is dirty, clean with a rag or towel.
5. Let your brush roll and brush roll window chamber dry before reassembling.
6. Replace brush roll by inserting the brush roll end into the right side of the foot. Then lock the pull tab into place by pressing downward.
7. Replace the brush roll window by first lining up both brush window tabs with the edges of the foot. Then press the window back into place until you hear a click. [Click sound indicator]

The trigger should not be pressed.

TIP: Running your machine with a wet brush roll will help the brush roll dry faster. Please follow cleaning instructions above.

NOTE: The brush roll is not dishwasher or automatic washing machine safe. Please follow cleaning instructions above.

Troubleshooting

WARNING: To reduce the risk of electric shock, turn power switch off and disconnect plug from electrical outlet before performing maintenance or troubleshooting checks.

Warranty

Limited Three-Year Warranty

Subject to the "EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY" below, upon receipt of the product, BISSELL will repair or replace (with new, refurbished, lightly used, or remanufactured components or products), at BISSELL's option, any defective or malfunctioning part, free of charge from the date of purchase by the original purchaser, for three years any defective or malfunctioning part.

This warranty applies to product used for personal, and not commercial or rental, service.

This warranty does not apply to fans or routine maintenance components such as filters, belts, or brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or any other use not in accordance with the User's Guide is not covered. This warranty will only be valid if the product is used in the same country in which it was sold.

BISSELL IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER CONNECTED WITH THE USE OF THIS PRODUCT. BISSELL'S LIABILITY WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT.

NOTE: Please keep your original sales receipt. It provides proof of date of purchase in the event of a warranty claim.

Service

If your BISSELL product should require service:

Contact BISSELL Consumer Care to locate a BISSELL Authorized Service Center in your area.

If you need information about repairs or replacement parts, or if you have questions about your warranty, contact BISSELL Consumer Care.

• Website: www.BISSELL.ca/service-centers
• Call: BISSELL Consumer Care 1-800-263-2535 (Monday - Friday 8am - 10pm ET, Saturday 9am - 8pm ET, Sunday 10am - 7pm ET)
• E-mail: www.BISSELL.ca/email-us

Please do not return this product to the store.

For any questions or concerns, BISSELL is happy to be of service. Contact us directly at 1-800-263-2535.