Philips MasterConnect App Installer Manual

About the Document

This guide details the setup, configuration, maintenance, and troubleshooting of the MasterConnect system. The system offers a cost-effective solution for wireless control of new luminaires, ideal for energy savings. Commissioning and configuration are streamlined through the Philips MasterConnect app, which operates via Bluetooth Low Energy (BLE) technology and is available on the App Store and Google Play Store.

System Overview

The MasterConnect system comprises MasterConnect devices, manual switches, and the Philips MasterConnect app. The app facilitates system setup by establishing a Bluetooth Low Energy (BLE) connection with the first MC device, creating a network ID-key, and exchanging security credentials. Devices are added to groups, forming a ZigBee mesh network for communication. Manual switches can be commissioned using the ZigBee Green Power (ZGP) network for direct light control.

Key Components

• Lights: Luminaires with integrated MasterConnect nodes (wireless drivers, wireless nodes, or sensors). All MC nodes feature Bluetooth and Zigbee radio.
• Switches: Manual control devices operating on Zigbee GreenPower, available in two-button and four-button versions.
• Sensors: External sensors (mains-powered or battery-powered) for motion and daylight control, available in occupancy and occupancy-daylight versions for various applications.
• Gateways: Used for reporting and scheduling features, supplied by Signify and partner companies.

App Availability and Requirements

The Philips MasterConnect app is compatible with most modern smartphones running Android or iOS. Minimum requirements include Android version 11 or higher, iOS version 16 or higher, and BLE version 4.2 or higher. While the app is generally performant, variations in operating systems and BLE implementations may affect performance. Huawei phones and Samsung J3 are not officially supported, and certain Xiaomi models are not recommended due to less stable BLE communication. iPads and Android tablets have not been tested.

Setup Process

The setup process involves creating a project, forming groups, commissioning lights, creating zones (if necessary), and configuring devices at the device, zone, or group level. The process can also include commissioning ZGP sensors or switches. Projects can be backed up to the cloud and shared with other installers or facility managers.

Further Information

For detailed information on specific features like device renaming, integration with third-party gateways, or troubleshooting common issues, refer to the respective sections within this manual. For support, users can consult the troubleshooting tips or contact Philips support.