Download for App
1. Search for "TUYA" app in App Store/App Market, or scan the QR code below to download.
[QR Code for TUYA Smart APP download]
User Registration
1. Open the TUYA Smart APP and tap 'Register'.
2. The system will automatically detect your country. Alternatively, select your country, then enter your mobile number or email address. Agree to the Privacy Policy and enter the verification code.
3. After receiving the verification code, set a password to complete registration. Log in with your account.
Add the Device
1. Connect the product to the provided standard power adapter. Ensure your mobile device is connected to a Wi-Fi network (2.4GHz or 5GHz). Note: If the device supports dual-band, you can connect to 5GHz; otherwise, use the 2.4GHz network.
2. Open the TUYA smart app "My Home" and tap the "+" add button in the upper right corner to enter the add device interface.
3. After entering the add device interface, choose one of the three network configuration options:
(1) Bluetooth Network Configuration
Enable Bluetooth on your phone. In the Add Device interface, search for nearby devices. Select the device you want to add, tap [Add], enter your current Wi-Fi password, and tap "Next" to proceed to the Wi-Fi selection interface. The device will then connect to the network, and a "Add successful" message will appear.
(2) AP Hotspot
In the add device interface, select [Smart Camera(2.4GHz&5GHz)], then select [Wi-Fi Mode], and tap "Next". Navigate to your phone's Wi-Fi settings to connect to the device's hotspot (SSID typically starts with "Smart Life_XXX" or "SL_XXX"). Once connected to the hotspot, return to the app. In the "Connected Device Hotspot" interface, tap "Next" to enter the Wi-Fi selection interface, enter your home Wi-Fi password, and tap "Next". The device will connect to your network, displaying "Add Successful".
(3) Cable Direct Connection
In the add device interface, select [Camera/Lock], then select [Smart Camera 2.4GHz&5GHz]. On the reset device interface, switch to [Cable] and tap "Next" twice. Enter the "Connecting Device" interface. Ensure your phone and the device are on the same local network for successful searching. The device will connect, and "Added Successfully" will be displayed.
Troubleshooting
If network configuration or upgrade fails, press and hold the reset button for 5 seconds to restart the device before attempting to re-configure.
Frequently Asked Questions (FAQ)
Connection Problem
- Q: Why the device can't connect to the server?
- A: Check the network connection, router DNS configuration, and ensure the router does not have a whitelist blocking the device.
- Q: How to handle a disconnected device?
- A: Ensure the device is powered on and the network connection is stable. Try rebooting the device. If the issue persists, reset the device and reconfigure the network. Moving the device closer to the router may also help.
- Q: Why the device can't connect to Wi-Fi?
- A: The device supports 802.11b/g/n at 2.4GHz & 5GHz Wi-Fi. If it's dual-band, choose 5GHz; otherwise, use 2.4GHz. Ensure the Wi-Fi signal is strong. Some Chinese coding modes might have compatibility issues; using English for Wi-Fi settings is recommended. Keep the device near the router during configuration.
- Q: Why can't the Wi-Fi be recognized during network configuration?
- A: Enable location permissions on your iOS or Android mobile device.
Operation Problem
- Q: How to add a family member to view in the app?
- A: Open the app, select "Share the device", and enter the mobile number.
- Q: Why is the camera image upside down?
- A: If the camera is mounted upside down, the image will appear inverted. You can adjust this by enabling the "flip screen" option in the app.
- Q: What to do if warning messages are sent too frequently?
- A: Adjust the alarm settings within the app according to your preferences.
- Q: Why is there noise during preview?
- A: Keep your mobile device away from the camera to minimize interference.
- Q: How to fix PTZ (Pan-Tilt-Zoom) not working?
- A: Try rebooting the app or power cycling the camera.
- Q: Why is there no sound when checking video?
- A: Check if the camera's microphone is enabled. Also, verify that the speaker is enabled in the app and your mobile device is not muted.
- Q: What to do if we can't hear audio from the camera on the mobile?
- A: First, check the microphone/speaker management permissions for the app on your mobile phone. For iOS, enable microphone permissions in Privacy Settings. For Android, find these settings under Application Management, Phone Manager, or Security Center to grant microphone and speaker permissions.
Account Questions
- Q: What if the app prompts that the account is already registered?
- A: This means you already have an account with that mobile number. Simply log in.
- Q: How to log in if unable to access the app?
- A: Ensure your mobile device has a stable network connection. Try using mobile data or a different Wi-Fi network. If issues persist, it might be a network DNS problem. Reboot your mobile device or change network settings.
- Q: What to do if the app password is forgotten?
- A: Click the "Forgot password" option to reset your password using a verification code.
