Gaggia Magenta Prestige EG6603

Congratulations on your purchase of the Gaggia Magenta Prestige! This machine offers excellent results with simplicity, thanks to its intuitive interface allowing you to choose from 13 different beverages and personalize them to your preferences. Each machine undergoes rigorous testing to ensure high quality and correct functioning. This manual provides all necessary information for installation, use, cleaning, and descaling.

Machine Overview (Fig. 2)

The machine comprises the following main components:

1. Control panel
2. Adjustable coffee dispensing spout
3. Water tank cover
4. Coffee bean hopper cover
5. Pre-ground coffee compartment
6. Main switch
7. Power cord socket
8. Drip tray release buttons
9. Drip tray insertion slot
10. Drip tray full indicator
11. Water tank
12. Aroma preservation lid
13. Coffee grinder adjustment button
14. Coffee bean hopper
15. Brew group
16. Maintenance flap
17. Coffee grounds drawer
18. Coffee grounds container
19. Drip tray
20. Drip tray grid
21. Espresso tray
22. Hot water dispensing spout
23. Milk carafe
24. Milk dispensing unit
25. Milk dispensing unit cover
26. Milk dispensing spout
27. Water hardness tester
28. Pre-ground coffee measure
29. Lubricant
30. Power cord

Control Panel and Display

The control panel features several buttons for operating the machine:

Multifunction Keys (1/2): Used to select displayed functions.
ON/OFF Button (3): Press and hold for a few seconds to turn the machine on or off.
HOME Button (4): Access the beverage menu.
CLEAN/SET Button (5): Access the cleaning and settings menu. This button also functions as an ESC key to exit screens.
START/STOP Button (6): Start or stop beverage dispensing, or initiate/stop displayed procedures.

First Installation

Before initial use, perform a manual rinse cycle. This is also recommended if the machine has not been used for a long time.

Place a container under the coffee dispensing spout and select "ESPRESSO LUNGO".
Press the [] button until the [] option is selected, without adding pre-ground coffee.
Press the START/STOP [play/pause icon] button to begin dispensing hot water.
Empty the container and ensure the hot water spout is installed.
Place a container under the hot water dispensing spout and select "HOT WATER".
Press the START/STOP [play/pause icon] button to dispense.
Empty the container and repeat steps 5-7 until the water tank is empty.
Refill the water tank to the MAX level. The machine is now ready for use.

Tip: For a more flavorful coffee, it is recommended to prepare 5 cups of coffee initially to allow the machine to auto-adjust.

Water Hardness Measurement

Upon first installation, you must set the water hardness level. Use the provided test strip:

Immerse the test strip in a glass of water for 1 second. Remove and wait 1 minute.
Observe the number of red squares that appear.
Use the [] and [] buttons to select the corresponding water hardness value from the table below, then press [] to confirm.

Number of Red Squares	Setting Value	Water Hardness	INTENZA+ Setting
■■■■	1	Very soft water	A
■■■	2	Soft water	A
■■	3	Hard water	B
■	4	Very hard water	C

INTENZA+ Water Filter

To limit limescale buildup, installing the INTENZA+ water filter is recommended. This extends the machine's lifespan and maintains coffee aroma. Proper water filtration is crucial for professional coffee preparation. The INTENZA+ filter prevents mineral deposits and improves water quality.

Installing the INTENZA+ Water Filter

Immerse the INTENZA+ filter vertically in cold water (opening facing up), gently pushing it to release air bubbles.
Remove the filter from the water. Adjust the base of the filter according to the measured water hardness (A=1-2 squares, B=3 squares, C=4 squares).
Insert the INTENZA+ filter into the water tank, ensuring it is correctly seated. Refill the water tank and place it back in its compartment.
Press the CLEAN/SET [settings icon] button, then select "SETTINGS".
Select "WATER FILTER" and press [].
Select "ACTIVATE" and follow the on-screen instructions.

Note: The filter activation can be paused by pressing START/STOP [play/pause icon] and resumed by pressing it again.

Replacing the INTENZA+ Water Filter

When the INTENZA+ water filter is depleted, a warning message will appear.

To replace or deactivate the filter, press the CLEAN/SET [settings icon] button, then select "SETTINGS".
Select "WATER FILTER" and press [].
Select "REPLACE" to change the filter or "DEACTIVATE" if you do not intend to use a new filter. Press [] to confirm.
Follow the on-screen instructions to activate the new filter.

Drink Types

The Gaggia Magenta Prestige can prepare a variety of coffee and milk-based beverages:

Beverage	Coffee Type/Volume	Milk Type/Volume	Description
Ristretto (Café serré)	Coffee: 30 ml		A concentrated espresso with reduced dispensing time, resulting in a tighter, less caffeinated coffee.
Espresso	Coffee: 40 ml		The authentic "Italian coffee", known for its round, intense aroma and compact natural cream layer.
Espresso Lungo	Coffee: 80 ml		An espresso with a longer extraction time, resulting in a more diluted coffee with a different aromatic intensity and higher caffeine content.
Coffee (Café)	Coffee: 120 ml		A larger volume of water than espresso, resulting in a lighter aroma. Served in a medium to large cup.
Americano	Coffee: 40 ml Water: 110 ml		An espresso diluted with hot water, resulting in a less intense coffee.
Coffee over Ice	Coffee: 90 ml		Prepared at a lower temperature, poured over ice. Results in a fresh, delicate, and smooth taste.
Cappuccino	Coffee: 120 ml Milk: 40 ml		A classic Italian hot beverage made with espresso, milk, and milk foam (at least 1 cm thick). Served in a large cup.
Latte Macchiato	Coffee: 40 ml Milk: 240 ml		Hot milk, milk foam, and a small amount of espresso, served in a tall glass to show the distinct layers.
Café au Lait	Coffee: 90 ml Milk: 90 ml		Equal parts coffee and milk, optionally topped with a light milk foam. Served in a large cup.
Cortado	Coffee: 40 ml Milk: 30 ml		An espresso with a small amount of milk, originating from Argentina. Popular in Spain, Portugal, and Latin America.
Flat White	Coffee: 40 x 2 ml Milk: 80 ml		An Australian beverage with a strong coffee base, prepared with two espressos and milk, topped with a velvety foam layer.
Emulsified Milk		Milk: 180 ml	Used for cappuccino, latte macchiato, and other drinks, creating a compact and homogeneous milk foam layer.
Hot Water		Water: 150 ml	For preparing tea, herbal teas, and instant beverages.

Espresso Tray

The Espresso tray is designed to ensure impeccable beverage preparation, especially for traditional Italian espresso with its characteristic cream layer. It allows the use of small espresso cups by ensuring the perfect height for compact and homogeneous cream. To use, lift the Espresso tray from the drip tray grid and insert it into the appropriate slot.

Coffee Dispensing

Dispensing Coffee with Whole Beans

Attention: Use only whole espresso beans. Do not use pre-ground, unroasted, or instant coffee, as this can damage the machine.

Tip: Preheat cups with hot water for hotter coffee.

Place the espresso tray, then a small cup under the coffee dispensing spout. Adjust the spout height according to the cup size. Press the HOME [home icon] button to access the beverage menu.
Scroll through the options to find and select your desired coffee.
Once selected, press the [] button to dispense two cups simultaneously (excluding Americano).
Press the START/STOP [play/pause icon] button to begin dispensing.

Note: Dispensing can be interrupted at any time by pressing START/STOP [play/pause icon]. For personalized drink settings, refer to the "Personalizing Drinks" chapter.

Dispensing Coffee with Pre-ground Coffee

Use the provided measure to add the correct dose to the pre-ground coffee compartment.

Open the pre-ground coffee compartment lid and add one level measure of pre-ground coffee.

Attention: Do not add substances other than pre-ground coffee to avoid damaging the machine.

Place a cup under the coffee dispensing spout and select the desired beverage.
Press the [] button as many times as needed to select the coffee.

Note: The "pre-ground coffee" function does not allow dispensing two cups simultaneously or adjusting aroma, which are only available with whole beans.

Press the START/STOP [play/pause icon] button to dispense the coffee.

For personalized drink settings, refer to the "Personalizing Drinks" chapter.

Note: Dispensing can be interrupted at any time by pressing START/STOP [play/pause icon].

Dispensing Coffee Over Ice

Note: This coffee is prepared at a lower temperature. For optimal results, pour it over ice and interrupt the automatic rinse cycle if it is the first beverage dispensed after powering on.

Fill a glass halfway with ice cubes (approx. 6 cubes for a standard drink).
Place the glass under the coffee dispensing spout.
Select the "OVER ICE" beverage.

Recommendation: Use aroma level 5 or the "boost" function for a more intense coffee.

Press the START/STOP [play/pause icon] button to start dispensing.

Note: Selecting "coffee boost" or "pre-ground coffee" prevents dispensing into two cups simultaneously. After dispensing a hot beverage or steam, the machine may dispense at a slightly higher temperature. It is recommended to prepare an "over ice" coffee first using the pre-ground function without adding coffee.

Preparation of Coffee and Emulsified Milk Drinks

Attention: Before selecting a coffee or milk-based beverage, ensure the milk carafe is installed and the milk dispensing spout is open. Incorrect installation may cause steam or hot milk to spray.

Filling the Milk Carafe

Note: Before using the milk carafe, clean it thoroughly as described in the "Cleaning the Milk Carafe" chapter.

The milk carafe can be filled before or during use.

Lift the cover of the milk dispensing unit.
Pour milk into the carafe, ensuring it is between the MIN and MAX levels indicated on the carafe. Replace the cover.

Inserting the Milk Carafe

If installed, remove the hot water dispensing spout:

Press the two side buttons to unlock the dispensing spout and lift it slightly.
Pull the water dispensing spout to remove it.
Verify that the top part of the carafe is correctly positioned. The transparent tab and graduated lines should face outwards.
Gently tilt the milk carafe and insert it completely onto the machine's guides.
Press and turn the carafe downwards until it clicks into place on the drip tray.

Note: Do not force the carafe into place.

Removing the Milk Carafe

Turn the carafe upwards until the tab in the drip tray detaches. Then, remove it.

Dispensing Coffee and Emulsified Milk Drinks

Tip: Use cold milk (approx. 5°C) with at least 3% protein for optimal foam. Whole, semi-skimmed, skimmed, soy, or lactose-free milk can be used.

Remove the milk dispensing spout to the right until the symbol is visible.

Note: If the milk dispensing spout is not fully extracted, milk may not emulsify correctly.

Place a cup under the open milk dispensing spout.
Press the HOME [home icon] button and select the desired beverage from the menu.
Press the button for the desired beverage.
Press the START/STOP [play/pause icon] button to begin dispensing the selected beverage.

The machine dispenses a pre-set volume of emulsified milk and coffee. The order of dispensing (coffee first or milk first) depends on the chosen beverage.

For personalized drink settings, refer to the "Personalizing Drinks" chapter.

After preparing coffee and milk-based drinks, a quick cleaning cycle for the milk circuit can be performed within 10 seconds. This can also be done later via the "CLEAN/SET" [settings icon] menu: press "CLEANING", select "QUICK CLEANING", and press []. Follow the on-screen instructions.

Note: Perform the quick cleaning cycle at least once a day. Press START/STOP [play/pause icon] to confirm or the [] button to perform it later.

Hot Water Dispensing

Attention: The hot water dispensing spout may spray steam and hot water at the beginning of dispensing. Wait for dispensing to finish before removing the spout.

Insert the hot water dispensing spout.
Press the HOME [home icon] button, scroll through the screens using the [] and [] buttons, and select "HOT WATER".
Press the "HOT WATER" button, then press START/STOP [play/pause icon] to begin dispensing.

Note: Dispensing can be interrupted at any time by pressing START/STOP [play/pause icon]. For personalized drink settings, refer to the "Personalizing Drinks" chapter.

Personalizing Drinks and Memorizing Settings (MEMO)

This machine allows you to modify drink settings to your preferences and memorize them (MEMO), overwriting previous settings.

Personalizing Drinks

Press the HOME [home icon] button.
Select the desired beverage.
The display shows all adjustable/selectable options. Depending on the beverage type, you can adjust/select:
- Coffee and milk quantity
- Coffee temperature
- Dispensing for two cups at once
- Use of pre-ground coffee
- Aroma intensity (only with whole beans)
- "Coffee boost" function (for coffee over ice only)
After pressing the "COFFEE" [coffee cup icon] or "MILK" [milk jug icon] buttons, use the [] and [] buttons to adjust the desired quantity. Press [] to confirm and return to the previous screen.
Press the "TEMP C" [temperature icon] button repeatedly to change the beverage temperature (low, medium, high).
Press the [] button to prepare two cups, or the [] button for one cup. The beverage image on the display will indicate the selected number of cups.

Note: This function is not available for milk-based drinks, Americano, or hot water.

To adjust aroma intensity or select pre-ground coffee, press the [] button. You can choose from 5 intensity levels. Each press changes the intensity by one degree. The display shows the selected intensity or pre-ground option.
- 1. Very light
- 2. Light
- 3. Normal
- 4. Strong
- 5. Very strong
- 6. Pre-ground

Note: The pre-ground function only allows dispensing one coffee at a time.

For coffee over ice, you can select the "coffee boost" [lightning bolt icon] function. The machine will perform a double grind for a more intense flavor.

Note: This function dispenses only one coffee at a time. It cannot be used with pre-ground coffee and does not allow aroma adjustment.

Once personalized, press START/STOP [play/pause icon] to dispense the drink.
If any parameter has been modified, the machine will ask if you wish to memorize the recipe as modified after dispensing is complete.

Attention: Newly memorized settings will overwrite previous recipe settings.

Note: There are two options to revert to factory settings for each recipe:

Manually re-enter the settings indicated in the "Drink Type" section for each beverage and memorize them.
Restore all settings using the "Default Settings" in the "SETTINGS" menu.

Grind Adjustment

The grind adjustment knob, located in the coffee bean hopper, allows you to set the grind size. The ceramic grinder ensures a perfect and homogeneous grind for every cup, preserving aroma for a consistently perfect taste.

Note: Grind adjustment can only be performed while the machine is grinding whole beans. Taste differences will be noticeable after 2-3 cups.

Attention: To avoid damaging the grinder, do not turn the adjustment knob more than one notch at a time.

Place a cup under the coffee dispensing spout.
Open the coffee bean hopper lid.
Dispense an espresso following the procedure in the "Dispensing Coffee with Whole Beans" chapter.
While the machine is grinding, press the grind adjustment knob in the bean hopper and turn it one notch at a time, left or right.
You can choose from 5 different grind degrees. Smaller notches result in stronger, more full-bodied coffee.

Note:

Coarse grind: Lighter taste, for dark roasts (3-5).
Fine grind: More intense taste, for light roasts (1-3).

Cleaning and Maintenance

Regular cleaning and maintenance keep the machine in optimal condition, ensuring excellent coffee, a constant flow, and perfect milk foam. Consult the table below for when and how to clean removable parts.

Cleaning Schedule

Part Description	When to Clean	How to Clean
Milk Carafe	After use	Start the "QUICK CLEANING" cycle following on-screen instructions.
	Daily	Clean the milk carafe thoroughly.
	Once a week	Disassemble the milk carafe and clean all parts under running water.
	Once a month	Start the "DEEP CLEANING" cycle following instructions in the "Cleaning the Milk Carafe" chapter. Use the specific "Milk Circuit Cleaner" product from Philips.
Brew Group	Once a week	Disassemble the milk carafe and clean all parts under running water.
Drip Tray	When the red indicator exceeds the drip tray grid	Remove the brew group and wash under running water.
Drip Tray Grid	Depending on usage	Clean the brew group with Gaggia degreasing tablets to remove coffee oil residues.
Coffee Grounds Container	When the machine requires it	Empty the drip tray and clean under running water.
Water Tank	Once a week	Clean the grid under running water. Do not wash in a dishwasher.
Pre-ground Coffee Compartment / Coffee Outlet Duct	Once a week	Empty the coffee grounds container and clean under running water. Ensure the machine is on during this operation, otherwise the grounds container counter will not reset.
Espresso Tray	Depending on usage	Clean the upper part with a spoon handle as indicated.
		Remove the espresso tray and clean under running water. It can also be washed in the dishwasher (top rack).

Cleaning the Milk Carafe

Milk Carafe Cleaning Programs

The machine offers two programs for cleaning the milk carafe: Quick Cleaning and Deep Cleaning. Both can be selected via the CLEAN/SET [settings icon] button, then pressing "CLEANING". The Quick Clean is also offered at the end of milk-based drink dispensing.

Quick Cleaning Program: Cleans the milk circuit with hot water.
Deep Cleaning Program: Thoroughly cleans the entire milk circuit using the "Milk Circuit Cleaner" product from Philips.

Cleaning the Milk Carafe with Running Water

The milk dispensing spout has 5 components. All components (except the milk tank) can be washed in a dishwasher.

Milk tube
Rubber support
Pannarello
Pannarello connector
Milk dispensing spout housing

Refer to Fig. 4 for component references.

Remove the milk dispensing unit cover (Fig. 21).
Press the release buttons on both sides of the upper part of the milk dispensing unit (1) and remove the upper part of the milk tank (2) (Fig. 22).
Remove the milk dispensing spout from its unit (Fig. 23).
To disassemble the spout:
- Turn the milk dispensing unit over and hold it firmly. Remove the milk tube from the support (Fig. 24).
- Press the release buttons on the pannarello and remove it from the rubber support (Fig. 25).
- Remove the pannarello connector (Fig. 26).
Wash all components under running water.
Once cleaning is complete, reassemble all components by following the same procedure in reverse order.

Cleaning the Brew Group

Attention: Do not wash the brew group in a dishwasher or use dish soap, as this may cause malfunction and affect coffee taste.

Removing the Brew Group

Turn off the machine and unplug the power cord.
Remove the drip tray with the coffee grounds container.
Open the maintenance flap.
Press the PUSH lever (1) and pull the brew group handle (2) to remove it from the machine.
Remove the coffee grounds drawer.

Cleaning the Brew Group with Running Water

Thoroughly clean the coffee outlet duct with the handle of a small spoon or a pointed kitchen tool.
Rinse the brew group and coffee grounds drawer thoroughly with lukewarm water. Carefully clean the upper filter.
Allow the brew group to air dry.

Note: Do not dry the brew group with cloths to avoid lint accumulation.

Reinstalling the Brew Group

Before reinserting the brew group, ensure the two yellow markers on the side align. If not, perform the following: Ensure the lever is in contact with the base of the brew group.
Ensure the yellow locking hook of the brew group is in the correct position. To position it correctly, push it upwards to its maximum extent. If the hook remains down, it is not correctly positioned.
Reinsert the coffee grounds drawer.
Reinsert the brew group into the machine along the side guides until a locking click confirms correct positioning.

Attention: Do not press the PUSH lever.

Close the maintenance flap.

Cleaning the Brew Group with Tablets for Coffee Oil Removal

Attention: For cleaning, use only Gaggia tablets for coffee oil removal.

Place a container under the coffee dispensing spout.
Press the CLEAN/SET [settings icon] button and select "CLEANING".
Select "BREW GROUP CLEANING" and press [] then START/STOP [play/pause icon] to start the cleaning procedure.
Follow the on-screen instructions for correct brew group cleaning.
The procedure lasts approximately 5 minutes. To interrupt or restart it, use the START/STOP [play/pause icon] button.

Lubricating the Brew Group

For optimal machine performance, the brew group must be lubricated. Consult the table for lubrication frequency.

Usage Frequency	Number of Beverages Prepared Daily	Lubrication Frequency
Low	1-5	Every 4 months
Normal	6-10	Every 2 months
High	>10	Monthly

Turn off the appliance and unplug the power cord.
Remove the brew group and rinse it with lukewarm water (see "Cleaning the Brew Group with Running Water" chapter).
Apply a thin layer of the supplied lubricant around the insertion pivot, located at the bottom of the brew group.
Apply a thin layer of lubricant on the guides, on both sides (see figure).
Reinstall the brew group (see "Reinstalling the Brew Group" chapter).

Note: The lubricant tube can be used multiple times.

Descaling

Descaling Procedure

Descale the machine whenever required. Use only the Gaggia descaling solution, designed for optimal machine performance. Using other products may damage the machine and leave residue. Failure to descale will invalidate the warranty.

Press the CLEAN/SET [settings icon] button and select "CLEANING".
Select "DESCALING" and confirm with [], then press START/STOP [play/pause icon] to start the procedure.
Remove the drip tray and coffee grounds container, empty them, and replace them.
Remove and empty the water tank. Then remove the INTENZA+ filter, if present.
Pour the entire bottle of Gaggia descaling solution into the water tank and add water up to the "CALC CLEAN" level. Replace the tank in the machine.
Fill the milk carafe halfway with water and insert it into the machine.
Place a large container (1.5L) under the milk and coffee dispensing spouts.
Follow the on-screen instructions to start the descaling procedure. This procedure takes about 25 minutes and includes a descaling cycle followed by a rinsing cycle, with regular dispensing.
Once the descaling cycle is complete, rinse the tank, milk carafe, and water circuit according to the on-screen instructions.
Reinstall the INTENZA+ filter in the water tank.

Note: The procedure can be paused and resumed at any time by pressing START/STOP [play/pause icon].

Attention: During descaling, the brew group cannot be removed. Wait for the descaling process to finish before removing the brew group.

What to do if the Descaling Procedure is Interrupted

The descaling procedure can be exited by pressing the ON/OFF [power icon] button for a few seconds. If the procedure is interrupted before completion, proceed as follows:

Empty and thoroughly rinse the water tank.
Fill the water tank with tap water up to the "CALC CLEAN" level and turn the machine back on. The machine will heat up and perform an automatic rinse cycle.
Before preparing a beverage, perform a manual rinse cycle as described in the relevant chapter.

Note: If the procedure was not completed, a new descaling procedure should be performed as soon as possible.

Other Settings

Press the CLEAN/SET [settings icon] button and select "SETTINGS" on the display to adjust or modify machine settings, such as:

Language
Water Filter
Stand-by Time
Unit of Measure
Water Hardness
Coffee Counter
Touch Sound
Default Settings

Language

Once the language setting icon is selected, a list of available languages appears:

Available Languages
Italian	Danish	Czech
English	Greek	Slovak
German	Polish	Lithuanian
French	Russian	Japanese
Spanish	Romanian	Korean
Portuguese	Hungarian	Chinese (Traditional)
Dutch	Bulgarian	Chinese (Simplified)

Water Filter

After selecting "WATER FILTER", follow the on-screen instructions and refer to the "Installing the INTENZA+ Water Filter" and "Replacing the INTENZA+ Water Filter" chapters.

Stand-by Time

After selecting "STAND-BY TIME", you can set the timer to one of the following options:

15 min.
30 min
60 min
180 min

Unit of Measure

Select "UNITS" to set the unit of measure to "ml" or "ounces".

Water Hardness

After selecting "WATER HARDNESS", follow the on-screen instructions and refer to the "Water Hardness Measurement" chapter.

Coffee Counter

The number of cups dispensed since the machine's first use can be displayed for each beverage. This data cannot be reset.

Touch Sound

To disable touch sounds, select "OFF".

Default Settings

The machine can be reset to factory values. A double confirmation will be required before the procedure is performed.

Error Code Meanings

Certain error codes that may appear on the display are listed below, with their meaning and possible solutions. If the indicated solutions are ineffective and the error code icon remains displayed, or if other error codes appear, contact an authorized service center or local dealers. Contact information is available on www.gaggia.com or www.gaggia.it.

Error Code	Problem	Cause	Possible Solution
01	Coffee grinder blocked	Coffee outlet duct is blocked.	Disconnect the power cord and remove the brew group. Thoroughly clean the coffee outlet duct with a spoon handle. Turn the appliance back on.
03-04	Problem with the brew group.	Brew group is dirty or not lubricated.	Turn off the machine. Remove and thoroughly clean the brew group (Consult the "Cleaning the Brew Group" chapter).
		Brew group not correctly positioned.	Turn off the machine. Remove and reinsert the brew group. Ensure the brew group is in the correct position before reinserting. Consult the "Reinstalling the Brew Group" chapter.
05	Water circuit has a problem.	Air in the water circuit.	Remove and reinsert the water tank several times. Ensure it is correctly inserted. Check that the water tank compartment is clean. If using an "INTENZA+" filter: remove the filter from the water tank and shake it to eliminate air. Then, reinstall the "INTENZA+" filter in the water tank.
14	Machine is overheating.	Multiple possible causes.	Turn off the machine and turn it back on after 30 minutes. Repeat this operation 2 or 3 times.

Troubleshooting

This chapter summarizes common problems. If the information below does not resolve the issue, visit www.gaggia.com or www.gaggia.it for FAQs or contact an authorized service center or local dealer.

Problem	Cause	Solution
Machine does not turn on.	Machine is not plugged in.	Verify the power cord is correctly connected.
	ON/OFF button not pressed long enough.	Press the ON/OFF button for a few seconds.
Drip tray fills up quickly.	This is normal. The machine uses water to rinse the internal circuit and brew group. Some water flows directly into the drip tray.	Empty the drip tray when the red indicator is visible through the grid. It is advisable to place a cup under the dispensing spout to collect rinse water.
Display constantly shows "Coffee grounds container full" icon.	Coffee grounds container was emptied while the machine was off.	Always empty the coffee grounds container when the machine is on. If emptied while off, the coffee cycle counter does not reset. The display may show the icon even if the container is not full.
Machine prompts to empty grounds container, even if it is not full.	Coffee grounds container was reinserted too quickly.	Always wait about 5 seconds before reinserting the coffee grounds container. This allows the counter to reset to zero.
Coffee grounds container is too full, but the "container full" icon is not displayed.	Coffee grounds container was emptied while the machine was off.	Always empty the coffee grounds container when the machine is on. If emptied while off, the coffee cycle counter does not reset.
Cannot remove the brew group.	Brew group is not in the correct position.	Close the maintenance flap. Turn off and on the machine. Wait for the "ready" message, then remove the brew group.
Coffee is not frothy or is watery.	Coffee grinder set to coarse grind.	Set the coffee grinder to a finer grind.
	Machine is performing automatic adjustment.	Dispense a few cups of coffee for automatic machine adjustment.
	Coffee outlet duct is blocked.	Clean the coffee outlet duct with a small spoon, as described in the "Cleaning the Brew Group with Running Water" chapter.
Coffee is not hot enough.	Set temperature is too low. Check menu settings.	Set the temperature in the menu to "MAX".
Machine grinds beans, but coffee is not dispensed.	Coffee grinder set to too fine a grind.	Set the coffee grinder to a coarser grind.
	Coffee dispensing spout is blocked.	Dispense an Americano with pre-ground coffee, without adding pre-ground coffee.
	Coffee dispensing spout tips are blocked.	Clean the coffee dispensing spout tips with a small swab.
Coffee flows slowly or drips.	Coffee grinder set to too fine a grind.	Set the coffee grinder to a coarser grind.
	Coffee dispensing spout tips are blocked.	Clean the coffee dispensing spout tips with a small swab.
	Machine's circuit is blocked by limescale deposits.	Start a descaling cycle.

Further Troubleshooting

Problem	Cause	Solution
Milk does not froth.	Milk carafe is dirty or not inserted correctly.	Clean the carafe and ensure it is placed and inserted correctly.
	Milk dispensing spout is not fully open.	Verify the milk dispensing spout is in the correct position.
	Milk carafe is not fully assembled.	Ensure all components (including the milk tube) are correctly assembled.
	Type of milk used is unsuitable for frothing.	Milk frothing varies depending on milk type, quantity, and quality.
Cannot insert the milk carafe.	The upper part of the carafe was positioned incorrectly.	Verify that the transparent tab and graduated lines on the milk tank face outwards.
Cannot insert the "INTENZA+" filter.	Air needs to be released from the filter.	Allow air bubbles to escape from the filter.
	Water tank still contains water.	Empty the water tank before installing the filter.
	The rubber seal is not inserted in the "INTENZA+" filter.	Check the packaging and insert the seal into the "INTENZA+" filter.
Cannot activate the "INTENZA+" filter.	A filter is already installed and activated.	The machine indicates the filter's usage percentage. If you wish to activate a new filter before the current one expires, it must first be deactivated following the procedure in the "Replacing the INTENZA+ Water Filter" section.
Water under the machine.	Drip tray is too full and has overflowed.	Empty the drip tray as soon as the indicator is visible through the tray. Always empty the drip tray before starting the descaling procedure.
Machine is in DEMO mode.	During startup, the combination of HOME [home icon] - CLEAN/SET [settings icon] - HOME [home icon] was pressed.	Turn the machine off and on again by pressing the ON/OFF [power icon] button on the control panel.

GAGGIA Accessories

Coffee and accessories are available for purchase at authorized centers (Italy) or your local retailers.

Descaler: Gaggia descaling solution.
INTENZA+ Water Filter: For limescale reduction.
Degreasing Tablets: For cleaning the brew group.
Milk Circuit Cleaner (Philips): For cleaning the milk system.

Available coffee beans and ground coffee: 100% Arabica / Intense / Decaffeinated.

Technical Specifications

Specification	Details
Rated Voltage - Rated Power - Supply	See the rating plate inside the maintenance flap.
Body Material	Thermoplastic
Dimensions	224 x 357 x 435 mm
Weight	7.7 kg
Cable Length	1200 mm
Control Panel	Front-mounted
Water Tank	1.8 liters - Removable
Coffee Bean Hopper Capacity	250 g
Coffee Grounds Container Capacity	15
Pump Pressure	15 bars
Boiler	Stainless Steel Boiler
Safety Devices	Thermal cut-out

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