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INRD-EA11003-45604P Case 090225792
Customer: Mrs. Program: Customer Relations Status: 09/10/2009 Closed Source: Phone Assigned: Ryan Conlin (CONLINR)
INFORMATION Redacted PURSUANT TO THE FREEDOM OF
INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Vehicle:
2009 Volkswagen Touareg
WVGFM77L69D
Production Date: 2/26/2009
Odometer:
5,000 Miles
Wty Start Date: 05/25/2009
Dealer:
Desert Volkswagen (422607)
Reasons CATEGORY / TYPE / REASON Dealer / Service / Length of time for repairs
Vehicle Problem / Engine / Stalling
PART DESCRIPTION Fuel pump
ASST REQUEST / CALL INTENT RESOLUTION
Complaint
Not Applicable
Not Applicable
Complaint
Repair
Wait Correspond
Contacts 09/10/2009 03:15:50 CONLINR
Call To Spouse - Mr.
RCM advised: have reviewed concerns with Dealer; Dealer cannot order parts until warranty coverage is determined; Dealer is able to order parts and expedite repairs if Customer approves the $15000 bill upfront, should warranty not cover concerns Customer would be responsible for this cost; fuel has been sent to a lab for diagnosis, and will take about a week for results; if it is determined to be warranty, Vehicle will take about 1 week to repair once parts have arrived; if it is not covered under warranty, either due to outside influence or incorrect fuel having been used, Customer would be responsible for repairs; if Customer feels Independent had fuel incorrectly labeled, Customer would need to pursue this with Independent. Customer states: He used correct fuel; potentially Independent had incorrect or bad fuel in system; cannot afford $15000 for repairs; will wait to hear from Dealer as to lab results; if it is not covered under warranty Customer will stop making payments on Vehicle. RCM advised Customer may call back after receiving diagnosis if there are any concerns. No further action
09/10/2009 01:28:58 CONLINR
Call From Dealer Service Mgr - Jeff Kammeier @ Findlay Volkswagen (422600)
SM states: cannot order parts until warranty coverage is determined; is able to order parts if Customer approves the $15000 bill, should warranty not cover concerns; believes incorrect biofuel was used in the Vehicle; fuel has been sent to a lab for diagnosis, and will take about a week for results; if it is determined to be warranty, Vehicle will take about 1 week to repair once parts have arrived; Customer is in a rental currently; Dealer will update RCM with outcome. RCM advised will contact Customer to move follow up date back 1 week should Customer wish RCM to continue to follow up on concerns. RCM to call Customer
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 90225792
Page 1 of 3
Contacts 09/10/2009 01:23:06 CONLINR
E-Mail To Dealer Service Mgr - Jeff Kammeier @ Findlay Volkswagen (422600)
***** Email to jkammeier@findlayauto.com; ***** ACTION REQUIRED: Seeking Vehicle Repair Update
Hello! The following customer has contacted Customer CARE seeking a vehicle repair update.
Customer Name: Mrs.
Model Year/Model: 2009 Touareg
VIN: WVGFM77L69D
Reason for Inquiry: Customer states was traveling when Vehicle flashed a warning sign and then died; Vehicle is in for diagnosis, however Dealer will not order the parts needed to repair Vehicle until diagnosis is completed; Customer seeking repairs to be expidited
Please review and advise me of the vehicle¿s status.
If you could please respond within 4 business hours, it would be greatly appreciated. Please select REPLY TO ALL, so my team and I both receive your response.
Thank you in advance for your help.
Ryan Conlin (248) 754-3428
The information contained in this communication is confidential, private, proprietary, or otherwise privileged and is intended only for the use of the addressee. Unauthorized use, disclosure, distribution or copying is strictly prohibited and may be unlawful. If you have received this communication in error, please notify the sender immediately via email or at (248) 754-5000.
RCM to wait Dealer email 09/10/2009 12:36:10 ZEHELD
Assigned To RCM - Western - CONLINR
09/10/2009 12:10:37 DUBROCN
Assigned To RCM - Western - ccc
Customer seeking CCC to find out why is it this process and if there is anything to expedite the process. CO advised due to the nature of the concerns a RCM will research and follow up with the Customer by the COB on 9/11. RCM to research.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 90225792
Page 2 of 3
Contacts 09/10/2009 11:59:09 DUBROCN
Call From Spouse -
Customer states: Dealer 422600 has had my vehicle for a week; was driving from California to Nevada; stopped and got gas at a truck station; while driving on the vehicle the dashboard flashed something like system failure; pulled over and was going to take a look at what was going on when the vehicle just died; would not start back up; called Roadside which towed the vehicle to the nearest Dealer which was Dealer 422600; they are stating they have to order the parts which they cannot do yet until VW authorizing the repairs; the Dealer believes the vehicle was filled up with bad gas; they found metal shavings in the fuel pump; they are waiting on the results of the second gas test; once they get authorization then they can order the parts; then we will be waiting on the parts to arrive; why can't the parts be ordered so he can have his vehicle back ASAP; they did just provide him with a loaner Yesterday; it has been preventing him from going to California to work; which is costing him money; which is not making him happy. Customer seeking CCC to find out why is it this process and if there is anything to expedite the process. CO advised due to the nature of the concerns a RCM will research and follow up with the Customer by the COB on 9/11. CO to assign.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 90225792
Page 3 of 3
Total Cases: 21
Case 090257570
Customer: Mr. Program: Mediation/Arbitration Status: 06/24/2010 Sales Tax - Research Source: Field Assigned: @ Tax (@TAX)
Vehicle:
Production Date: Odometer: Wty Start Date: Dealer:
2009 Volkswagen Touareg WVGFM77L89D 3/25/2009 4,917 Miles 07/03/2009 Volkswagen of America Inc (491991)
Reasons CATEGORY / TYPE / REASON
PART DESCRIPTION
ASST REQUEST / CALL INTENT RESOLUTION
Manufacturer / Service / Repurchase/ReplacemeSPECIAL CODE -CORPORATUnknown
Not Applicable
Not Applicable
Manufacturer / Service / Parts Delay
Unknown
Not Applicable
Not Applicable
Vehicle Problem / Engine / Stalling
Fuel pump
Unknown
Replacement
Replacement (M/
Offers DATE 11/04/2009 11/04/2009 11/04/2009 11/04/2009
TYPE Replace Reimbursement Reimbursement Reimbursement
STATUS Accepted 11/0 Accepted 01/2 Accepted 01/0 Accepted 12/2
AMOUNT $0.00
$3,261.99 $33.00
$3,375.85
DEALER Rod East Volkswagen, Inc. (425072) Rod East Volkswagen, Inc. (425072)
Rod East Volkswagen, Inc. (425072)
Contacts 07/30/2010 09:40:46 PASTORL
STR research.
07/21/2010 11:52:12 PASTORL STR process research.
07/13/2010 02:26:18 PASTORL STR process research.
Assigned To Other - @TAX Note To User - lp Note To User - lp
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 90257570
Page 1 of 9
Contacts 06/24/2010 01:04:17 GELFUSB
Assigned To Remarketing Coordinator - PASTORL
05/18/2010 10:35:34 ATMANIB
Voice Mail To Dealership Personnel - Karen Steinbring @ Rod East Volkswagen
LMTRMC stating that I have faxed a written request seeking a copy of the application to be fax to me. Wait for dealer contact
05/10/2010 12:41:12 ATMANIB
Voice Mail To Dealership Personnel - Karen Steinbring @ Rod East Volkswagen
LMTRMC stating that I have faxed a written request to obtain copy of title application; seeking a call back for an update or copy of the application to be fax to be. Wait for dealer contact
03/24/2010 05:27:12 ATMANIB request for RTS
FAX To Dealership Personnel - Karen Steibring @ Rod East Volkswagen, Inc. (4
03/05/2010 04:00:48 CR_BATCH Note To User - ATMANIB EFT for amount $ 3261.99 processed on 03/04/2010. AP reference number: 00009455
02/18/2010 03:43:07 ATMANIB
Note To Med/Arb - med/arb
sales tax recoivery pending on receiving information from tax office in TX on how to submit sales tax
02/17/2010 01:15:18 ATMANIB
Assigned To Other - @TAX
02/17/2010 01:15:11 ATMANIB
Assigned To Remarketing Coordinator - ATMANIB
02/17/2010 08:17:31 GELFUSB
Disclosure (M/A Only) To Auction - BG
02/16/2010 03:59:14 ATMANIB disclosure complete
02/16/2010 03:54:46 ATMANIB received branded title
Assigned To Team5 - GELFUSB Attached Mail From Other - DOT TX
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 90257570
Page 2 of 9
Contacts 02/11/2010 11:21:37 ATMANIB
Attached Mail From Other - STate of TX tax assessor
received branding receipt, wait for physical branded title
01/28/2010 11:10:51 ATMANIB dealer fees EFT $ 3261.99
Approved By Med/Arb - Bher Atmani
01/28/2010 11:08:40 ATMANIB
Reviewed With Team5 -
sales tax to be reimbursed to dealer. Med/Arb might request sales tax recovery to state. to be researched
01/28/2010 11:07:44 ATMANIB
FAX From Dealership Personnel - title and reg department @ Rod East Volkswa
received dealer fees including sales tax
01/22/2010 04:17:28 ATMANIB sent branding request EON
Mail To Other - TX DMV
01/20/2010 11:33:01 ATMANIB
Vehicle To Auction - CB assignments
01/20/2010 11:30:55 ATMANIB
Final Repair Order (M/A only) From Dealership Personnel - M Vaughn @ Rod Ea
Received VCR ACF CNC FInal RO
01/14/2010 01:10:14 FERGUSH
Assigned To Remarketing Coordinator - ATMANIB
Check # 70940946 for amount $33.00 received. Forwarded check to advocate for handling.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 90257570
Page 3 of 9
Contacts 01/08/2010 03:53:07 ATMANIB
Hello
E-Mail To FOM - Jack Jones
Please find attached the repair doc for buyback WVGFM77L89D
presently at dealer 425072 ( buyback
from customer
Please complete them at your earliest opportunity and email/fax them back to me
thanks
Baya Atmani Remarketing Coordinator Mediation Arbitration Volkswagen Group of America, Inc. 3499 West Hamlin Rd Rochester Hills, MI 48309 Phone: (248) 754-3559 Fax: (248) 754-6526 Email: Bher.Atmani@vw.com
01/08/2010 01:53:50 ATMANIB 33 dollars branding fees
Approved By Med/Arb - Bher ATmani
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 90257570
Page 4 of 9
Contacts 01/08/2010 01:39:48 ATMANIB
Date : 10/21/2009 VIN : WVGFM77L49
E-Mail To Distribution - 10/21/09
San Antonio TX
Thanks
Baya Atmani Remarketing Coordinator Mediation Arbitration Volkswagen Group of America, Inc. 3499 West Hamlin Rd Rochester Hills, MI 48309 Phone: (248) 754-3559 Fax: (248) 754-3819 Email: Bher.Atmani@vw.com
01/08/2010 04:00:24 CR_BATCH Note To User - GELFUSB EFT for amount $ 3375.85 processed on 01/07/2010. AP reference number: 00001463
01/06/2010 10:36:43 GELFUSB
Assigned To Remarketing Coordinator - ATMANIB
FOM is Jack Jones, it was replaced due to stalling which was caused by fuel pump. The dealer did the replacement. Can you just put the vehicle in service and send Jack the stuff to complete the repair portion of the replacement. The veh is repaired and should be ready for auction.
12/21/2009 02:59:56 GELFUSB Req'd ck for title and reg.
Approved By Med/Arb - BG
12/21/2009 02:56:50 GELFUSB Rec'd title.
Attached Mail From Dealership Personnel - Rod East VW
12/17/2009 10:42:24 GELFUSB
Call To Dealership Personnel - Jim @ Rod East Volkswagen, Inc. (425072)
Asked for title, advised that we are holding back the tax and registration until we get the title. He will send it today.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 90257570
Page 5 of 9
Contacts 12/09/2009 10:43:33 GELFUSB
Call To FOM - Jack Jones
He will check with the dlr for me, everytime I call I get told the title is coming, or we didn't pay them enough for the vehicle. Jack will call them and have title sent. Did advised him that I am holding the money for tax and title until I received the title.
12/01/2009 12:37:04 GELFUSB
Call To Dealership Personnel - Karen @ Rod East Volkswagen, Inc. (425072)
Asked for title again, she states that they only received a portion of the money for the vehicle, she was going to check with 'Jim' and call me back.
11/11/2009 02:50:54 GELFUSB
Call To Dealership Personnel - Karen @ Rod East Volkswagen, Inc. (425072)
Asked again for the title, she was waiting until they had confirmation that they were paid for the vehicle. She will send me the title overnight.
11/09/2009 03:34:42 GELFUSB Rec'd MCO and invoice.
Attached Mail From Accounting - Crystal Batstra
11/04/2009 02:20:08 GELFUSB Case 090257570
ORIG VIN WVGFM77L89D REPL VIN WVGFM77L49D
Owner:
E-Mail To Multiple Roles - acct & dist
San Antonio TX
* Distribution *
Please credit 425072 for VIN WVGFM77L49D
- Bill to 491/991
* Accounting *
This is a strange one, the dealer already put the customer in the vehicle and registered it with their MCO and invoice. I don't need a new one, cust has been in his vehicle for a month now!
11/04/2009 02:13:37 GELFUSB
Call To Dealership Personnel - Karen @ Rod East Volkswagen, Inc. (425072)
She will forward me the title, advised i would do credit/rebill and reimb for their fees.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 90257570
Page 6 of 9
Contacts 11/02/2009 07:36:48 GELFUSB
Attached Mail From Owner -
Rec'd POA and signed acceptance back.
10/23/2009 10:21:59 ATMANIB
Mail To Owner -
Mailed cover letter, replacement agreement, two TX SPOA for customer to sign, per analyst request
10/23/2009 08:50:33 GELFUSB
Mail To Owner
Gave file to Baya to complete and mail with the return envelope, sent offer letter and letter explaining that we need some docs for us to take possession of the vehicle. Baya will include POA in docs.
10/23/2009 08:08:35 GELFUSB
Attached Mail From Dealership Personnel - Rod East VW
Rec'd req from dlr for cost of tax, title and new vehicle. Will send new offer and POA for cust to sign. Once we get that info, will do credit/rebill and reimb dealer.
10/21/2009 04:05:40 GELFUSB
Call To FOM - Jack jones
He did tell them that we were doing the SOC, but he did not tell them to do it! He had no idea what they were doing. Advised that we are back tracking things now and should have resolved soon.
10/21/2009 04:01:03 GELFUSB Mr. Grunwald,
E-Mail To Owner -
I apologize for the miscommunication in this matter. Our normal process is to get authorization from the bank to do the substitution and if they don't grant that, we have to repurchase. When I called your CU and spoke with several people I was told absolutely not, no substitution could happen. Once I got that answer, which is becoming more prevalent these days, I sent the offer to repurchase. No one advised me that the dealer put you in the new vehicle already, that is not our normal process. A few steps were bypassed and I am in the middle of determining what is needed in this situation. At the very least we are going to have to mail you another Power of Attorney giving us POA over your original vehicle since we need to remarket it. There may be additional things to sign as soon as I get all the information I need from the credit union and the dealer. I will contact you by Friday with more information.
Again, I am sorry for the confusion.
Regards,
Bonnie
10/21/2009 03:53:02 GELFUSB
Call To Dealership Personnel - Karen @ Rod East Volkswagen, Inc. (425072)
They did the POA in their name, they paid full tax and license for the new vehicle. Advised her I would call her back. She is going to send me the bills for the replacement costs.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 90257570
Page 7 of 9
Contacts 10/21/2009 03:52:50 GELFUSB
Sent email to call me.
E-Mail To FOM - Jack Jones
10/21/2009 03:52:04 GELFUSB
Call To Financial Institution - Fort Knox - Carol Cox
They normally will not do the SOC, but agreed to it in this situation, they have the title ready to go, they are releasing in VWs name and sending to Karen at the dlr.
10/21/2009 03:27:55 GELFUSB
Call From Dealership Personnel - Karen @ Rod East Volkswagen, Inc. (425072)
She said she was told by Jack Jones to do a SOC so that is what she did. She called the CU and also spk with several people and ended up with the customer's loan person Carol Cox, she agreed to the SOC and currently Karen is just waiting for the title from the CU.
10/21/2009 12:45:15 GELFUSB Left msg to rmc.
Voice Mail To FOM - Jack Jones
10/21/2009 10:57:37 GELFUSB
Attached Mail From Owner -
Rec'd email back from owner stating that the dlr already put the cust in the replacement vehicle, he provided me with the registration of the new vehicle.
10/16/2009 03:44:57 GELFUSB
E-Mail To FOM - Jack Jones
Jack, here is the offer. I didn't take usage on this one, not his fault we can't repalce.
10/16/2009 03:43:56 GELFUSB SON, sent offer to repurchase.
Mail To Owner -
10/16/2009 03:43:25 GELFUSB
Voice Mail To Owner -
Called home and business, left msg on both, but detailed repurchase and reason for repurchase on home v.m.
10/15/2009 10:49:11 GELFUSB
Voice Mail To FOM - Jack Jones
Left msg to see if TA could be facilitated, do not want to contact owner until we know which direction this will go.
10/15/2009 10:44:47 GELFUSB
Call To Financial Institution - Fort Knox
Spk with 2 different people, ended with Amy who was speaking with her manager through the conv. they will not allow an SOC, veh has to be paid off, no way to do that internally, they would need a check from us.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 90257570
Page 8 of 9
Contacts 10/15/2009 10:26:56 GELFUSB
Attached Mail From FOM - Jack Jones
Rec'd req to replace veh due to concerns with stalling which was caused by fuel pump issue which contaminated
the system. Veh down since 9/2 due to repairs and waiting for parts. Repl VIN is WVGFM77L49D
Non
VCI
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 90257570
Page 9 of 9
Total Cases: 21
Case 100310524
Customer: Mr. Program: Dealer GW Status: 10/13/2010 Closed Source: Dealer Assigned: Lisa Janssens (JANSSEL)
Vehicle:
Production Date: Odometer: Wty Start Date: Dealer:
2009 Volkswagen Jetta 3VWRL71K99M 8/14/2008 48,090 Miles 09/11/2008 Dwight Harrison Volkswagen (407235)
Reasons
CATEGORY / TYPE / REASON Dealer / Service / Treatment by Personnel
PART DESCRIPTION
Vehicle Problem / Warning Light / Other WarningHigh-pressure pump
Vehicle Problem / Engine / Stalling
High-pressure pump
ASST REQUEST / CALL INTENT RESOLUTION
Praise
Not Applicable
Not Applicable
Inquiry
Not Applicable
Not Applicable
Complaint
Repair
Full Assistance
Contacts 10/13/2010 02:13:43 JANSSEL
RCM reviewed. No further action.
Note To User - CCC
10/13/2010 02:08:40 HICKSPE
Return To Owner -
CA advised Customer that we here in the CCC rely on the Dealer 405038 for question such as this; advised Customer to try speaking to the Part Manager (parts manager). Customer acknowledge. CO to review and close.
10/13/2010 02:07:47 HICKSPE
Face-To-Face With RCM - Southern - Lisa
RCM advised Dealer would be able to tell if the part numbers are different. CA to return to Customer.
10/13/2010 02:02:44 HICKSPE
Call From Owner -
Customer states: has case number; vehicle needs a new fuel injector pump. Customer seeks: to know if the replacement part is the same design as the one taken out of vehicle. CA advised that Dealer 405038 would be the best resource to answer this question. Customer states: he did ask the Service Manager and Service Advisor and they didn't know. CA advised that will check to see if we do have any information regarding parts. CA to research.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100310524
Page 1 of 5
Contacts 10/04/2010 04:45:50 JANSSEL
Call To Dealer Service Mgr - Shawn @ Capital Volkswagen (405038)
RCM advised: spoke to customer who is renting his own vehicle for $20/day, Service Advisor does not need to contact him, customer will give dealer the rental receipts, dealer then submits a warranty claim and cuts customer a check for that amount. Service Manager advised: appreciates the call, will handle it from here. No further action.
10/04/2010 04:40:45 JANSSEL
Call To Owner - Mr.
RCM advised: spoke to dealer 405038 regarding rental, because customer is paying for his own vehicle, he can submit the receipts to dealer when he picks up his vehicle, dealer will claim the rental with the warranty repair claim and cut customer a check. Customer thanked, stated dealer Service Advisor and Service Manager have been great. RCM to call dealer.
10/04/2010 04:37:08 JANSSEL
Voice Mail From Owner - Mr.
@ Capital Volkswagen (405038)
Customer states: dealer 405038 is currently waiting on a fuel tank which is scheduled to arrive on 10/15/10, customer has a rental vehicle and is paying $20/day, seeking to know if he needs to file reimbursement. RCM to call customer.
10/04/2010 04:00:10 JANSSEL
Call To Dealer Service Advisor - Moses @ Capital Volkswagen (405038)
RCM seeking to know if customer has been contacted regarding a rental. Service Advisor advised: not yet, will call them by COB today. RCM to call customer.
10/04/2010 03:34:40 BUCKNEN
Voice Mail To RCM - Eastern - JANSSEL
CA transferred to RCM voicemail. RCM to call customer
10/04/2010 03:34:04 BUCKNEN
Call From Owner - Mr.
Customer states: Left message for RCM last week; have not heard anything. CA advised: Showing RCM did recieve message; will transfer to RCM; not available message can be left. CA to transfer to RCM
10/04/2010 09:44:44 JANSSEL
Call To Dealer Service Mgr - Shawn @ Capital Volkswagen (405038)
RCM advised customer's request for a rental. Service Manager advised: unaware that customer needed alternate transportation, will have Service Advisor-Moses call customer to set up a rental. RCM advised: dealer 405038 can submit rental under warranty upon receiving receipts from customer. RCM to call customer.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100310524
Page 2 of 5
Contacts 10/01/2010 03:14:16 GARDNEJ
Call From Owner - Mr.
Customer states that dealer 405038 advised customer this repair will take another 1-2 weeks due to parts on order. Customer states that he has been paying out of pocket for rental cost. Customer states he is seeking VW to cover the cost of the rental until the vehicle has been repaired as well as look into reimbursement for the rental cost he already incurred. CA advised customer I will alert RCM to his request and RCM should follow up within 24-48 business hours. RCM to review customer request for rental assistance.
09/29/2010 10:31:45 JANSSEL
RCM reviewed. No further action.
Note To User - CCC
09/29/2010 10:07:20 ALETHAA
Call From Spouse -
Customer states: Has a case with CCC. Customer seeks: Update on case. CA advised: It is documented that RCM left them a VM on 9/27/10. Customer states: They do not have it; confirmed phone numbers, one is business #. CA advised: Made note which number she prefers to be reached on customer information page; the VM informed them that dealer 405038 Service Manager has advised that the needed repairs will be covered under power train warranty, repairs should be completed by the end of the week 10/1/10. Customer states: no one has contacted her about that. CA advised: a VM was left at the business number, apparently, have corrected that; she is welcome to call CCC anytime with questions or concerns. Customer states: she will call Dealer 405038 service manager, Mike. CO to review and close.
09/27/2010 02:04:51 JANSSEL
Voice Mail For Owner - Mr.
RCM advised: dealer 405038 Service Manager has advised that the needed repairs will be covered under power train warranty, repairs should be completed by the end of the week 10/1/10, advised to call CCC with other questions or concerns. No further action.
09/27/2010 10:43:37 JANSSEL
Call From Dealer Service Mgr - Shawn @ Capital Volkswagen (405038)
Service Manager advised: researched and found that this repair will be covered under power train warranty as there is no fuel contamination, customer lives in GA and did not need alternate transportation, parts have been ordered and should arrive on Wednesday 9/29/10, one of the customer's relatives will pick vehicle up on Friday 10/1/10. RCM to call customer.
09/27/2010 09:33:07 JANSSEL
Voice Mail For Dealer Service Mgr - Shawn @ Capital Volkswagen (405038)
RCM seeking to know if Service Manager has contacted warranty helpline. RCM to wait dealer 405038 call.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100310524
Page 3 of 5
Contacts 09/27/2010 09:32:39 JANSSEL
Voice Mail From Dealer Service Mgr - Shawn @ Capital Volkswagen (405038)
Service Manager seeking return call. RCM to call dealer 405038.
09/24/2010 03:53:28 JANSSEL
Call To Dealer Service Mgr - Shawn @ Capital Volkswagen (405038)
RCM advised: checked the VTA ticket which has been closed by tech line, tech line stated that they did not receive a call. Service Manager advised: tried to contact tech line however was not able to speak to anyone and the wait was 30 minutes, customer has not been provided alternate transportation, does not want to go further unless Service Manager has authorization for repairs. RCM advised: recommends Service Manager to contact warranty helpline as dealer has stated that the fuel pump has failed and caused consequential damage, advised to call RCM back after they are called. Service Manager agreed. RCM to wait dealer 405038 call.
09/24/2010 12:07:22 ZIEHMEC
Call From Dealer Service Mgr - Dan @ Gossett Volkswagen of Alpharetta (4072
Service Manager states: that he is calling as the customer called dealer 407208 stating that she needed to get a loaner from them because they were the last to work on her vehicl; she did her covered maintenances at the dealer 407208. RCM advised Service Manager of the customers concerns and the situation with dealer 405038. Service Manager states they will not give the customer a loaner or rental. RCM to wait dealer 405038 call.
09/24/2010 11:02:46 MULLIGM
Call From Spouse -
Customer states seeking update; seeking to know if could be expedited; Dealer 405038 has been fabulous, but has been without vehicle for a week away from home for known problem with fuel pump; seeking RCM Supervisor as RCM out of office; CA advised RCM attempted contact with Dealer 405038 this morning and does not appear to be out of the office, if so, a backup would contact Customer; we will follow up by COB 9/27 as advised, CA will note urgency of situation for RCM in case she is able to follow up sooner; RCM to wait Dealer call.
09/24/2010 09:17:31 JANSSEL
Call To Dealer Service Mgr - Shawn @ Capital Volkswagen (405038)
RCM seeking update as customer has now contacted CCC. Service Manager advised: technician opened a VTA but no one has responded yet, dealer 405038 wants to make tech line aware of the situation and get their recommendation on further repairs. RCM seeking to know if dealer has contacted warranty helpline as customer stated to CCC that the dealer is waiting on VW's approval. Service Manager advised: will have the warranty administrator contact warranty helpline later today, will call RCM back when he has an update, also sent FOM an email but has not yet received a response. RCM advised: all FOM's are at the national dealer meeting this week. RCM to wait dealer call.
09/24/2010 08:51:30 JANSSEL
Voice Mail From Owner - Mr.
Customer states: stranded in FL, at dealer 405038 now and for the past week, Service Manager in contact with CCC for repairs, fuel injector pump concern, currently waiting for approval on repairs, customer seeking call back on cell phone number RCM to call dealer 405038.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100310524
Page 4 of 5
Contacts 09/24/2010 08:28:03 ALEXANLA
Transfer To Associate Voicemail - Lisa - RCM
CA transferred Customer to RCM voice mail. RCM to research.
09/24/2010 08:20:52 ALEXANLA Call From Owner - Mr.
Customer states is calling because his vehicle has been down at dealer 405038 because it stalled on him while driving; states that the fuel injection pump needs replacing; states that he is working with the manager Shawn Hoffman who advised that they are still waiting on approval from VW to repair the vehicle under warranty; states the dealer has done a formal diagnosis. CA advised Customer that the Service Manager has already proactively contacted CCC and advised the RCM of this matter; advised that CA will now update the notes and have an RCM further follow up with the dealer on the concerns and status of repairs being covered under warranty or not. Customer states is seeking to know if the RCM has followed up with the dealer since the dealer contacted CCC. CA advised Customer that the RCM has not had further contact with the dealer since the initial call as CCC would require for the Customer to contact CCC before any further involvement is done. Customer states his dissatisfaction that the RCM has not been working on his case since the dealer called and that CCC would have to wait for Customer to call in order to further look into the case; states is seeking to have the name and number for the RCM. CA provided RCM name but advised that CA does not have a number to provide Customer; advised that until Customer made initial contact with CCC, the RCM was not able to go further with researching the case. Customer states is seeking to know if the RCM has voice mail. CA advises yes. Customer states that he would like to have the RCM's voice mail. CA advised Customer that there would not be any information that the RCM will have at this time. Customer insist to have RCM voice mail. CA advised Customer that per his request, CA will transfer Customer to RCM voice mail however the RCM will not be following up with Customer until by COB Monday 9/27. Customer acknowledged. CA to transfer Customer to RCM voice mail.
09/20/2010 02:04:00 JANSSEL
Call From Dealer Service Mgr - Shawn @ Capital Volkswagen (405038)
Service Manager advised: this is customer's first visit to dealer 405038, the vehicle came in with the glow plug light on and stalling, dealer diagnosed the concern and found that the high pressure fuel pump came apart and caused metal particles to flow throughout the fuel system, dealer needs to replace the pump, seals, and piping, parts cost is $6000 and labor is about 13 hours or so, there is no fuel contamination. RCM asked if dealer has opened a VTA with tech line. Service Manager advised: not yet. RCM recommends Service Manager to first contact warranty helpline as the high pressure fuel pump failed which caused the other parts to fail may fall under power train warranty, if it does not then Service Manager can call RCM back. No further action, pending dealer call.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100310524
Page 5 of 5
Total Cases: 21
Case 100334190
Customer: Mr. Program: Customer Relations Status: 10/19/2010 Closed Source: Phone Assigned: Christine Ziehmer (ZIEHMEC)
Vehicle:
Production Date: Odometer: Wty Start Date: Dealer:
2009 Volkswagen Jetta 3VWRL71K99M 12/2/2008 40,809 Miles 07/21/2009 Gossett Volkswagen of Alpharetta (407208)
Reasons
CATEGORY / TYPE / REASON Dealer / Service / Inaccurate Diagnosis
PART DESCRIPTION Fuel pump
Vehicle Problem / Warning Light / Other WarningFuel pump
Vehicle Problem / Engine / Stumbles/hesitates/d Fuel pump
ASST REQUEST / CALL INTENT RESOLUTION
Complaint
Not Applicable
Not Applicable
Complaint
Repair
Support Dealer D
Complaint
Repair
Support Dealer D
Contacts 10/19/2010 08:36:49 ZIEHMEC
Note To User - CCC
RCM reviewed and closed. No further action
10/18/2010 04:42:50 LANDRYK
Continued Comment With Owner - Mr.
RCM advised: Dealer 407235 did some preliminary testing and found that there was gasoline in the fuel tank; this is not a manufacturer shortcoming; Customer may want to return to the gas station he purchased fuel from to see if there has been any other complaint; Customer may want to contact insurance company to see if the repair will be covered. Customer states: purchased fuel at the same gas station he uses all of the time; has receipts; has heard this is common with these vehicle's. RCM advised: as this is not a manufacturer shortcoming the repair is not covered; if Customer has further questions can call back. RCM to review and close.
10/18/2010 04:38:22 HICKSPE RCM to continue conversation.
Transfer To RCM - Southern - Kim
10/18/2010 04:34:12 HICKSPE
Call From Owner -
Customer states: calling to get update on case. CA advised RCM handling case is not in the office today; will transfer to another RCM that can assist Customer. CA to transfer to RCM.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100334190
Page 1 of 3
Contacts 10/18/2010 08:07:55 JAJJOBI
Return Call From Owner - Mr.
Customer states: received voicemail from RCM. Customer seeking: update to the case; would like to speak to RCM. CA advised: can transfer customer to RCM; if RCM is assisting another customer, can leave a Voicemail; CA will document customers call and RCM will contact customer no later than COB tomorrow. Customer accepted, states, will not leave a VM. CA advised: will document.
10/15/2010 01:45:51 ZIEHMEC
Call To Spouse - Ms.
RCM advised customer to call CCC for an update. RCM to advise customer: RCM spoke to the Service Manager; the concerns are due to an outside influence; the fuel in the tank did have gasoline in it; the dealer did preliminary tests to determine this; he will have to speak to his insurance company. RCM to wait customers call.
10/15/2010 01:44:56 ZIEHMEC
Call To Spouse - Ms.
RCM attempted to call the customer on the prefered number but it stated number was not avaiable. RCM to call customer
10/15/2010 10:08:50 ZIEHMEC
Call To Dealer Service Mgr - Terry @ Dwight Harrison Volkswagen (407235)
RCM advised Service Manager of the customers concerns and what he is seeking. Service Manager states: they contacted VTA; they tested the fuel in the tank; it is has gasoline in it; they tested it with the Styrofoam cup and it ate the cup; the repairs are over $8500; they have already advised the customer to contact their insurance company. RCM to call customer.
10/14/2010 04:38:07 ZIEHMEC Assigned for handling
Assigned To RCM - Southern - ZIEHMEC
10/14/2010 04:12:01 CLAYTOY
Assigned To RCM - Southern - CCC
Please call the customer by the COB on 10-15-2010. Customer disagrees that regular fuel is what caused the fuel pump to fail. Customer states she has receipt that proves ultra low diesel fuel was put in the vehicle. RCM to contact dealer 407235 to verify how dealer 407235 came to this conclusion and to verify all resources has been utilize. RCM to contact dealer 407235.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100334190
Page 2 of 3
Contacts 10/14/2010 04:06:27 CLAYTOY
Call From Owner - Ms
Customer states: Original owner; Customer purchased the vehicle; This customer/family has owned first vehicle(s); maintains the vehicles at our dealer 407208; services the vehicle as recommended; has not experienced multiple vehicle issues; has a service contract; glow plugs light came on in the vehicle and he turned off the vehicle and restarted the vehicle and the glow plug light went off in the vehicle then he drove to the light and the engine light flashed and the vehicle stalled.; Customer is seeking/expecting assistance on what caused the fuel pump to go out because the dealer 407235 advised it is regular gasoline fuel in the vehicle but the customer has receipt for his fuel he could show VW proving he had ultra low diesel in the vehicle. Customer states he drove about 300 miles on the fuel that is in the tank that is this another reason of proof that diesel was in the vehicle not regular gasoline; working with Kim Crook; this customer perceives this to be a premature failure. CO advised the RCM who acts like a dealer liaison would call the customer by the COB on 10-15-2010. CO to assign to RCM.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100334190
Page 3 of 3
Total Cases: 21
Case 100334901
Customer: Ms. Program: Customer Relations Status: 11/01/2010 Closed Source: Phone Assigned: Scott Gidley (GIDLEYS)
Vehicle:
Production Date: Odometer: Wty Start Date: Dealer:
2009 Audi Q7 WA1AM74L19D 3/11/2009 20,000 Miles 08/15/2009 Strong Audi (419E02)
Reasons
CATEGORY / TYPE / REASON Manufacturer / Service / Rental/Loaner
PART DESCRIPTION Fuel pump
Vehicle Problem / Engine / No Start (temperatureFuel pump
Vehicle Problem / Engine / Stalling
Fuel pump
ASST REQUEST / CALL INTENT RESOLUTION
Inquiry
Not Applicable
Not Applicable
Complaint
Not Applicable
Not Applicable
Complaint
Not Applicable
Not Applicable
Contacts 11/01/2010 03:05:43 GIDLEYS
Voice Mail For Owner -
CA LMTRMC. Second attempt. If/when Customer calls, please find out if sister was able to get vehicle from Dealer; if Customer has spoken to Dealer about vehicle repairs and possible delivery options. Pending Customer call, no further action.
10/28/2010 06:34:28 GIDLEYS
Voice Mail For Owner -
CA LMTRMC. If/when Customer calls, please find out if sister was able to get vehicle from Dealer Wackerli Audi; also ask if Service Manager has contacted Customer about possible delivery of vehicle once it is repaired. CA to wait for Customer call.
10/26/2010 01:40:04 GIDLEYS
Call To Dealer Service Mgr - Nick @ Wackerli Audi (419B98)
CA states: has been trying to contact Customer since speaking with Service Manager on Friday; finally reached Customer today; Customer's sister is 21; her husband is 24. CA seeking: if that is responsible enough to provide vehicle. Dealer Service Manager states: Ford Dealer keeps calling Service Manager; states that Customer has had so many concerns with vehicle that she just purchased new Expedition; not inclined to provide vehicle. CA advised: if that was the case, Customer's sister should have vehicle returned; since Customer is still borrowing sister's car, might not be the case. Dealer Service Manager states: will provide vehicle if sister calls; will not be flashy; going to Salt Lake City next Wednesday; if vehicle repaired, can deliver to Customer. CA advised: will cross that bridge when we come to it. CA to call Customer.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100334901
Page 1 of 5
Contacts 10/26/2010 01:28:02 GIDLEYS
Call To Owner -
CA advised: spoke with Dealer Service Manager on Friday; Dealer has older vehicle available that Customer's sister can borrow until repairs are completed. Customer seeking: when vehicle will be repaired. CA advised: all indications point to beginning of next week; waiting on one more fuel line. CA to call Dealer.
10/25/2010 05:40:01 GIDLEYS
Call To Owner -
CA called Customer; voice mail full. CA to call Customer.
10/25/2010 03:15:10 GIDLEYS
Call To Owner -
CA called Customer; voice mail full. CA to call Customer later.
10/25/2010 11:04:14 WILDERD
E-Mail To Owner -
CA sent email to the customer. CA to handle accordingly.
10/25/2010 09:58:08 WILDERD
Face-To-Face With Associate - Scott Gidley
(Actual face to fact occurred on 10-22-10) CA requested that letter for RA reimbursement be emailed to the customer. CA to email to the customer.
10/22/2010 09:09:48 GIDLEYS
Call To Owner
CA called Customer; voice mail box full. CA to call Customer.
10/22/2010 09:09:08 GIDLEYS
Call To Owner -
CA called Customer; voice mail box full. CA to call Customer later.
10/22/2010 09:04:57 GIDLEYS
Call To Multiple Roles - Nick -SM/ Mick - Parts mgr @ Wackerli Audi (419B98)
CA seeking: status of vehicle; part number. DP states: part number 4L0 927 014B; needs harness; not expected until beginning of November. CA advised: Customer's sister needs vehicle; under 25; seeking if courtesy vehicle can be delivered to Dealer Strongs Audi in Salt Lake. DP states: has 1998 loaner; if Customer's sister mid to early 20's, will provided it to her. CA advised: appreciates efforts; will contact Customer.
10/22/2010 09:03:07 GIDLEYS
Call To Owner -
CA seeking: if Customer has rented vehicle. Customer states: still in sister's vehicle; sister is under 25; cannot rent vehicle; Dealer covering repairs under warranty; analysis came back with internal concern, not fuel. CA advised: will contact Dealer and follow up with Customer; Customer's voice mail is full. CA to call Dealer.
10/22/2010 03:49:47 GIDLEYS
Call To Owner -
CA called Customer; voice mail box full. CA to call Customer later.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100334901
Page 2 of 5
Contacts 10/22/2010 10:54:06 GIDLEYS
Note To User - ccc
CA forwarded letter to outbound mail to e-mail. CA to follow up with Customer.
10/21/2010 11:52:22 GJONAJC
Call From Other - Ray bushnell-Ford Dealer
Other states: customer is a good customer of theirs; Customer is seeking a car rental; vehicle was stranded in Idaho; dealer does not know when part will come in; customer came back home and is in sister's car but needs to rent a car until vehicle is repaired. CA advised: since customer vehicle broke down more than 100 miles from home she qualifies for trip interuption; up to $200 per day for a maximum of $1000; customer is going to receive a letter with roadside reimbursement address ; customer can submit her receipts and proof of payment to the roadside address; it is suggested she rent a car between $35-$40 per day. Other states: he will speak to customer to discuss her options. CA to handle accordingly.
10/20/2010 12:11:11 WILDERD
Assigned To Team 1 - GIDLEYS
CA generated RA reimbursement address; provided to the original advocate. CA to handle accordingly.
10/18/2010 12:13:18 GIDLEYS
Assigned To Audi Corr - WILDERD
Please generate e-mail to CUST advising of Roadside address for trip interruption.
Audi Roadside Assistance Attn: Trip Interruption Claims P.O. Box 3094 Arlington Heights, IL 60006
Correspondence to handle accordingly.
10/18/2010 12:11:12 GIDLEYS
E-Mail To Roadside - Rob Lunde
CA e-mailed information to Roadside analyst. CA to request e-mail to Customer.
10/15/2010 03:44:56 GIDLEYS
Continued Comment With Owner -
CA advised: trip interruption has been established; has address to send reimbursement. Customer states: driving right now; cannot take information. Customer seeking: if CA can e-mail information. CA advised: will e-mail information; can take 3-4 days; will not matter because Customer will need to submit receipts after repairs are completed. Customer acknowledged. CA to e-mail Roadside analyst.
10/15/2010 03:44:22 GIDLEYS
Conference Call With Multiple Roles - Ms. Alden/ Kat - Roadside
CA advised: conference call with Roadside advocate and Customer; Customer needs to set up trip interruption; has been approved rental vehicle; seeking how to be reimbursed. Roadside advocate states: Customer needs to mail receipts for rental; provided address. Customer states: cannot hear Roadside advocate. CA advised: has information; thanked Roadside advocate; will relay information to Customer. Roadside advocate disconnected. CA to continue communication with Customer.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100334901
Page 3 of 5
Contacts 10/15/2010 03:44:01 GIDLEYS
Continued Comment With Owner -
Customer states: should be on conference call with Roadside. CA advised: nobody from Roadside on line with Customer and CA; will conference call. CA to call Roadside.
10/15/2010 03:31:13 HOPEMEG
Transfer To Associate - GIDLEYS
CA advised: of Customer's call; wishes to speak to Associate. Associate advised: will speak to Customer. CA warm transferred Customer's call. Associate to assist Customer.
10/15/2010 03:30:54 HOPEMEG
Call From Owner - Ms.
Customer states: has been working with Associate; is he available. CA advised: will see if Associate is available to speak to Customer. CA to call Associate.
10/15/2010 03:26:27 GIDLEYS
Call To Owner -
CA advised: was able to arrange reimbursement of rental through trip interruption; explained maximum; Customer should rent affordable vehicle considering amount of time vehicle will be in for repairs; Customer should contact Roadside; provided phone number and case number. CA to e-mail Roadside analyst.
10/15/2010 03:26:13 GIDLEYS
Call To Roadside - Rob Lunde
CA states: provided information regarding Customer's situation. CA seeking: if Customer qualifies for trip interruption. Roadside analyst states: will authorize trip interruption; Customer will need to contact Roadside and submit receipts for rental; requests e-mail of particulars. CA advised: will contact Customer; will send e-mail. CA to call Customer.
10/15/2010 03:25:58 GIDLEYS
Face-To-Face With Regional Case Specialist - Lori Wilder
CA inquired if Customer is eligible for trip interruption if she did not contact Roadside. RCS advised: call Roadside analyst. CA to contact Roadside analyst.
10/15/2010 03:20:40 GIDLEYS
Call To Dealership Personnel - Aaron - Warranty Admin @ Strong Audi (419E02
CA states: provided information on case; inquired if Customer can get courtesy vehicle from Dealer. Dealer warranty admin states: no courtesy vehicles available until Friday 10/22. CA to speak with Supervisor.
10/15/2010 03:20:19 GIDLEYS
Return Call From Dealer Service Advisor - Nick @ Wackerli Audi (419B98)
Dealer Service advisor states: just moved into new building; has new address; has new phone numbers; fleet vehicles will not arrive for a few weeks; has no relationship with rental company. CA advised: will make sure information updated in system with Info Manager; will investigate other options. CA to call Dealer Strong Audi.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100334901
Page 4 of 5
Contacts 10/15/2010 03:19:56 GIDLEYS
Call To Dealer Service Advisor - Matisse @ Strong Audi (419E02)
CA states: Customer on vacation in Idaho; vehicle is disabled at Dealer Wackerli Audi; waiting on phone call from service advisor; service advisor calling back; will need to disconnect call. CA to accept call from Dealer Wackerli Audi.
10/15/2010 03:19:29 GIDLEYS
Return To Owner -
CA advised: Dealer Wackerli Audi service advisor assisting another Customer; waiting on return call; confirmed that CA can authorized $35/day for up to 5 days; will be able to evaluate additional assistance on Monday; will need to call Customer back. Customer acknowledged. CA to wait for Dealer call.
10/15/2010 03:19:05 GIDLEYS
Call To Dealer-cust.holding - Clark @ Wackerli Audi (419B98)
CA seeking: if Dealer has access or relationship with
or other rental company. DP states: service
department will need to authorize; will forward information to service advisor who will call CA back. CA to return to
Customer.
10/15/2010 03:18:50 GIDLEYS
Return To Owner -
CA advised: called Dealer; has VIN; can authorize $35/day for 5 days, maximum $175; any more, CA will need to get approved through a member of leadership; all Supervisors out of office until Monday; can follow up on 10/18. Customer states: does not believe vehicle can be rented for $35/day; husband travels and he is not aware of anything; Dealer Strongs Audi in Salt Lake City offers courtesy vehicle. CA advised: courtesy vehicle not a provision of the NVLW; up to Dealer discretion; because Customer did not utilize Roadside, does not believe Customer would qualify for trip interruption; would need to submit receipts to Audi of America for reimbursement. Customer states: should not be responsible for any out-of-pocket expense; CA should retain rental for Customer. CA advised: not CA's responsibility but will assist; will call Dealer and see if Dealer has access to Enterprise on-site. CA to call Dealer Wackerli Audi for immediate resolution.
10/15/2010 03:18:23 GIDLEYS
Call To Dealer-cust.holding - Nick - service advisor @ Wackerli Audi (419B98)
CA seeking: VIN and diagnosis. Dealer service advisor states: provided VIN; found metal flakes in fuel system; entire fuel system needs to be replaced; $16K; waiting for parts and will be analyzing fuel. CA to return to Customer.
10/15/2010 03:18:02 GIDLEYS
Call From Owner -
Customer states: purchased vehicle from independent Dealer; does not have VIN; on vacation in ID when vehicle locked up while driving; called towing service, not Roadside, and vehicle was towed to Dealer Wackerli Audi in Idaho Falls; was informed it was a warranty fuel problem; Dealer has to replace entire fuel system; did not provide loaner vehicle; has been in sister's vehicle but sister needs car back; currently in California; sister in Idaho; unable to return to Dealer. Customer seeking: rental vehicle. CA advised: can authorize a certain allowance for rental; any more will need to get approval; would like to call Dealer to obtain VIN and diagnosis. CA to call Dealer while Customer holds for immediate resolution.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100334901
Page 5 of 5
Total Cases: 21
Case 100337059
Customer: Mr. Program: Customer Relations Status: 10/26/2010 Closed Source: Phone Assigned: Skye Giroux (GIROUXS)
Vehicle:
Production Date: Odometer: Wty Start Date: Dealer:
2009 Volkswagen Jetta 3VWPL71K29M 7/26/2008 60,750 Miles 09/13/2008 Suntrup Volkswagen (424125)
Reasons
CATEGORY / TYPE / REASON
PART DESCRIPTION
Vehicle Problem / Engine / Stumbles/hesitates/d Fuel pump
ASST REQUEST / CALL INTENT RESOLUTION
Complaint
Goodwill Repair
Partial Assistance
Contacts 10/26/2010 09:23:35 GIROUXS
Note To User - ccc
RCM reviewed, no further action.
10/25/2010 05:29:09 SWIANTK
Call To Owner - Mr.
RCM advised customer dealer 424125 was contacted regarding concern, and we will be able to meet customer's expectations of covering additional costs for labor as a onetime goodwill gesture. Customer acknowledged. No further action. RCM to review and close.
10/25/2010 03:43:27 GIROUXS
Call To Dealer Service Advisor - Reese @ Suntrup Volkswagen (424125)
RCM advised: customer is seeking full assistance with the remaining repair, as he feels that he shouldn't have to pay when VW was willing to cover $5000 worth of the repairs; seeking to know if advisor has spoken to service manager about this at all. Service Advisor states he hasn't, but can see customer's point that VW should and can assist with the remaining repairs which total around $967, but may go up to $1000 once he has figured out the labor points. RCM advised: will authorize goodwill for the remaining costs. Service Advisor acknowledged. RCM to call customer.
10/22/2010 05:33:08 GURZICD
Return To Owner -
CA advised: being that this is new information that we just found out today; we would need to research that request further; will have the RCM do further research with the Dealer; RCM will follow up with him no later than the COB 10/25. Customer acknowledged. RCM to research new information.
10/22/2010 05:32:58 GURZICD
Reviewed With Associate - Jesse-Helpline
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100337059
Page 1 of 4
Contacts 10/22/2010 05:29:44 GURZICD
Return To Owner -
CA advised: we can provide him in writing something saying that if in the future this becomes a campaign we would look into the possibility of reimbursement; being that we don't know the extent of the service action or recall because one hasn't been issued yet we do not know what would be covered; the campaign may only cover for parts or a portion of the cost; we wouldn't be able to guarantee full reimbursement. Customer acknowledged; being that the extended warranty is picking up the cost except for the $960 of labor; that labor cost is cheaper than the part that VW agreed to pay for; would like VW to pick up the $960 labor cost as their offer. CA advised: we do not work with extended warranties; can look into if this is a possibility. CA to review.
10/22/2010 05:29:34 GURZICD
Reviewed With Executive - Katie Fox
10/22/2010 05:24:43 GURZICD
Call From Owner -
Customer states: would like to speak with the RCM. CA advised: showing the RCM spoke with his wife on 10/20 and provided her with our decision; VW is going to pay 100% for the parts and they would be responsible for the labor. Customer states: received a call from a Reese Walker at the Dealer today; not sure what changed but the extended warranty is going to pay for everything except $960 of labor; is going to have to pay for $100 deductible for the warranty extension and paid for the tow; would like VW to pay for the remaining labor cost; seen on the internet that his is very common concern; it should be a recall. CA advised: we document everything internally here at the CCC; if we notice a pattern and find that action does need to be taken we would do so accordingly; if a recall or service action came from this concern he would be notified by mail. Customer states: if he were to pay for the labor and it becomes a campaign would he be reimbursed for the labor he had to pay. CA advised: we would certainly review for reimbursement. Customer states: can he get that in writing. CA advised: would need to research that further. CA to review.
10/21/2010 09:16:01 GIROUXS
Note To User - ccc
RCM reviewed, no further action.
10/20/2010 03:55:20 SWIANTK
Call To Spouse - Mrs.
RCM advised customer that dealer 424125 was contacted regarding concern and as a onetime goodwill gesture recognizing customer's loyalty, we would like to offer 100% cost assistance for the parts with customer being responsible for labor. Customer state as the high pressure fuel pump seems to be a known concern for VW, customer states she would expect for VW to pick up cost of labor as well. RCM advised customer there are no open campaigns associated with current concern and as vehicle is outside of warranty, this would constitute our best and final offer. Customer states she will advise her husband of offer. Pending customer call, no further action. RCM to review and close.
10/20/2010 11:27:15 GIROUXS
Call To Dealer Service Mgr - Bob Perry @ Suntrup Volkswagen (424125)
RCM advised: FOM has agreed to 100% parts assistance. Service Manager acknowledged. RCM to call customer.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100337059
Page 2 of 4
Contacts 10/20/2010 11:23:02 GIROUXS
Call To FOM - Trent
RCM advised: doesn't necessarily agree with offer of 50% parts; feels that at the very least 100% parts should be offered, as customer at this point is still owing nearly $6000. FOM states thats about $5000 total goodwill. RCM advised: customer is very loyal to dealer and has had all of their maintenances, including 40k done; even with VW offering 100% parts customer will still owe around $3000 in labor, which is a lot to pay; customer even has an extended service contract, so customer has done everything possible to prevent paying this kind of money for repairs. FOM states: if RCM feels that is appropriate offer, will support. RCM to call dealer.
10/20/2010 10:44:24 GIROUXS
Call To Dealer Service Mgr - Bob @ Suntrup Volkswagen (424125)
Service Manager states that FOM made decision to offer 50% assistance with parts only after the extended service contract covers the fuel pump; customer still owes about $5500 dollors; customer spends a lot of money at dealership and has had all of his major maintenances done. RCM acknowledged, states will discuss with FOM to offer something further. RCM to call FOM.
10/19/2010 05:39:31 ISAACSK
Return To Owner - Ms.
CA advised: RCM is currently communicating with Dealer 424125 however has no current updates; would like the opportunity to continue communicating with Dealer to resolve the issue; call Customer by COB 10/20/2010. Customer acknowledged. RCM to email Dealer 424125
10/19/2010 05:39:18 ISAACSK
Face-To-Face With RCM - Central - Skye
RCM advised: no updates to the case yet; advise Customer that RCM will continue working with Dealer and call by COB 10/20/2010. CA to return to Customer.
10/19/2010 05:39:02 ISAACSK
Call From Owner - Ms.
Customer states; was supposed to receive call from RCM regarding case by COB today; hasn't heard from anyone; would like any updates to case. CA advised: would like to see if RCM available. CA to place Customer on hold.
10/18/2010 03:17:25 CAMPBETA Assigned To RCM - Central - GIROUXS
10/18/2010 02:27:46 HOWARDB Assigned To RCM - Central - Regional Case Manager
Customer is seeking assistance with Fuel system repairs. Customer stated that the fuel pump broke apart, and particles went through the entire fuel system. Customer extended service contract is covering the fuel pump, and VW is cover 50% parts on other repairs. Customer feels that VW should assist 100%. Please contact the Dealer for diagnosis information. Customer can be reached on his home phone before the close of business on 10/19/10. RCM to e-mail Dealer.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100337059
Page 3 of 4
Contacts 10/18/2010 01:58:50 HOWARDB
Call From Owner - Mr.
Customer states: Original owner; Customer purchased the vehicle; This customer/family has owned 1 vehicle(s); maintains the vehicles at our dealers; services the vehicle as recommended; has not experienced multiple vehicle issues; has a service contract; vehicle stalled while driving on the highway; Customer is seeking/expecting for VW to cover the cost for fuel system repairs.; working with Reese in Service; this customer perceives this to be a premature failure; Customer stated that he was told by Dealer 424125 that the fuel pump broke apart, and particles got in the fuel line, filter, and through the fuel system. Customer stated that the entire fuel system has to be replaced. Customer stasted that his extended service contract will cover the fuel pump, but not the other concerns. Customer feels that he is not a fault for this concern, and VW should step up, and cover. Customer stated that he was advised by the Dealer this morning that VW will only cover 50% of the parts. Customer feels that VW should step up, and cover the repairs. CO advised the Customer that due to his concerns, his file will be forwarded to RCM to contact the Dealer for diagnosis. CO advised the Customer that she will be contacted with an update before the close of business on 10/19/10. CO to assign to RCM Central Region.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100337059
Page 4 of 4
Total Cases: 21
Case 100339034
Customer: Mr. Program: Customer Relations Status: 10/27/2010 Closed Source: Phone Assigned: Kim Landry (LANDRYK)
Vehicle:
Production Date: Odometer: Wty Start Date: Dealer:
2009 Volkswagen Jetta 3VWTL71K19M 4/25/2009 21,847 Miles 05/31/2009 Volkswagen of America Inc (491991)
Reasons
CATEGORY / TYPE / REASON Dealer / Service / Repeat Repair
PART DESCRIPTION Fuel injection system
Dealer / Service / Treatment by Personnel
Manufacturer / Vehicle / Quality
Vehicle Problem / Engine / Stumbles/hesitates/d Fuel injection system
Vehicle Problem / Fuel System / Odor - Smell
Vehicle Problem / Fuel System / Leak
Fuel injection system
ASST REQUEST / CALL INTENT RESOLUTION
Complaint
Not Applicable
Not Applicable
Praise
Not Applicable
Not Applicable
Praise
Not Applicable
Not Applicable
Complaint
Not Applicable
Not Applicable
Complaint
Goodwill C.R.
Not Applicable
Complaint
Goodwill C.R.
Not Applicable
Contacts 10/27/2010 09:53:41 LANDRYK
Note To User - CCC
RCM reviewed. No further action.
10/27/2010 09:50:49 HOFFMAB
Call From Owner -
Customer wondering if fax was received. CA advised it was and is scanned into system. CO to review and close.
10/26/2010 12:22:10 LANDRYK
Note To User - CCC
RCM to close as request has been escalated to Med/Arb. No further action.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100339034
Page 1 of 7
Contacts 10/25/2010 02:00:11 MARASHS
Fax in Doc Center.
FAX From Owner - Mr.
10/25/2010 12:19:57 SWIANTK
Continued Comment With Owner - Mr.
RCM advised customer we have received some documents from customer, however we would also need the owner's account # on their loan, phone number they have as backup, and their permission to contact lender to get balances. so we can effectively respond to their requests. Customer states the Loan account number is 307801, the backup contact number is 409-767-3596 which is his spouses cell as they do not have a land line. RCM requested customer fax that information along with permission to contact lender to obtain account balance and provided fax # 6504. Customer inquired if vehicle is paid off by VW would he receive any credit towards getting into a new vehicle since what is owed is a lot less than what vehicle is worth and he has considerable equity built up. RCM advised customer's question would be documented and researched. RCM to wait customer fax.
10/25/2010 12:15:51 BUSUKJN
Transfer To RCM - Southern - Ken
CA transferred Customer to RCM back up. RCM to continue communications.
10/25/2010 12:15:26 BUSUKJN
Call To RCM - Southern - Lisa
RCM is unavailable. CA to transfer Customer to RCM back up.
10/25/2010 12:15:06 BUSUKJN
Return Call From Owner -
Customer states: is returning a call to the RCM. CA advised: will transfer the Customer to the RCM and if the RCM is unavailable then the Customer can leave a voice mail message and the RCM will return his call. CA to call RCM.
10/25/2010 10:50:53 SWIANTK
Voice Mail For Owner - Mr.
RCM LVMM for owner. If customer calls please transfer to RCM. RCM to advise customer we have received some documents from customer, however we would also need the owner's account # on their loan, phone number they have as backup, and their permission to contact lender to get balances. so we can effectively respond to their requests. RCM to wait customer call.
10/25/2010 08:16:01 JANSSEL
E-Mail From FOM - Jeff Asmussen
(FOM attached 4 documents which included their buyer's order and credit union information)
FOM advised: It looks like address and phone number of credit union is included on the attached documents. We need the owner's account # on their loan, phone number they have as backup, and their permission to contact lender to get balances etc. so we can effectively respond to his requests. RCM to call customer.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100339034
Page 2 of 7
Contacts 10/22/2010 03:27:05 JANSSEL
Call To Owner - Mr.
RCM advised: contacted dealer 425021 Service Manager who advised that they ordered the fuel line which should arrive today or Monday 10/25/10. Customer states: will not go back in the vehicle, the interior is saturated with diesel fuel and customer refuses to put his family back in the vehicle, would like VW to pay the vehicle off and allow him to trade it in, loves the vehicle when it runs but has the same concern with the first Jetta TDI, dealer has been great to work with but feels VW should help him out of the vehicle. RCM advised; his request is evaluated on a case by case basis, we are currently looking into his concerns and request, will follow up with customer by COB Tuesday 10/26/10 if not sooner with an update. RCM to wait field contact.
10/22/2010 03:24:53 JANSSEL Hi Jeff,
E-Mail To FOM - Jeff Asmussen
I do have to follow up with the customer today, what specific information do you need?
Thanks, Lisa RCM to call customer.
10/22/2010 03:23:37 JANSSEL
E-Mail From FOM - Jeff Asmussen
Thanks for the notice. I am aware of the case, and found out they are not a VCI customer. We need their bank information and contact phone as well as their permission to call them and get balance information. This is their second TDI to have the same catastrophic failure. When the dealer did the repairs this time a line was stripped that caused a fuel leak complicating relationship. I will forward what I have on the original SOC I believe we did and his original car information. He expressed a desire to get out of VW for good. I think once he gets financial impact of that request he may choose to keep instead. If you can get permission to call bank Bonnie and I already involved and will move forward with the financial and try to communicate with customer his options. Jeff Asmussen RCM to email FOM.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100339034
Page 3 of 7
Contacts 10/22/2010 11:28:36 JANSSEL
E-Mail To Multiple Roles - Jeff-FOM; Brian/Martha-med/arb
The following customer has contacted Customer CARE. I have confirmed that the vehicle has had over 30 days down and two fuel system repairs.
Listen case # 100339034
Customer Name:
VIN: 3VWTL71K19M
Model/Model Year: 2009 Jetta TDI
In-service Date: 5/31/10
Mileage: 21,847
Is the vehicle at the dealer for repairs: Yes.
What has the Service Manager indicated: The fuel line needs replacement and has been ordered.
Overview of confirmed vehicle repairs: 9/29/10- Injection pump.
Days Down: For the previous repair, the service manager estimated between 30-40 days down. The current repair order has been opened since 10/18/10.
What is the customer looking for:
The customer has lost faith in the vehicle and is asking us to escalate the issue. The customer is seeking to get out of the vehicle. Is there any additional action you'd like to take on this case? If so, please let me know what your next steps are, so I can close out the case with the customer.
Thank you for your help. RCM to wait field contact.
10/22/2010 11:05:36 JANSSEL
Call From Dealer Service Mgr - Roger @ Clear Lake Volkswagen (425021)
RCM advised customer's concerns and request. Service Manager advised; aware of situation, the customer's first Jetta TDI had an issue with the fuel system so the vehicle was replaced, with their current vehicle the fuel system failed (per VDF) and vehicle was down for about 30-40 days, now the fuel line has failed and needs replacement, the fuel line has been ordered and should arrive possibly today or Monday 10/25/10, the current Repair Order was opened on 10/18/10, gave the FOM a head's up on the case but is not sure if further action will be taken. RCM to contact field.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100339034
Page 4 of 7
Contacts 10/22/2010 10:19:48 JANSSEL
Call To Dealership Personnel - Receptionist @ Clear Lake Volkswagen (425021
RCM seeking Service Manager. DP took message. RCM to wait dealer 425021 call.
10/21/2010 05:11:16 ZIEHMEC
Call To Owner - Mr.
RCM advised customer that RCM is still looking into the concerns and will follow up by COB tomorrow. Customer states almost got killed in VEH and they love the VEH. RCM to wait dealer 425021 call.
10/21/2010 01:58:02 ZIEHMEC
Voice Mail To Dealer Service Mgr - Roger @ Clear Lake Volkswagen (425021)
RCM advised Service Manager that RCM is seeking an update. RCM to wait Service Manager call
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100339034
Page 5 of 7
Contacts 10/20/2010 03:30:33 JANSSEL
E-Mail To Dealer Service Mgr - Roger Reyna @ Clear Lake Volkswagen (42502
***** Email to roger.reyna@clearlakevw.net; ***** ACTION REQUIRED: Confirm Repair History
Hello! The following customer has come to us requesting assistance. In order to review their request, I need to confirm the information I have regarding their vehicle¿s repair history.
Customer Name: Mr.
VIN: 3VWTL71K19M
Customer alleged days down:
Vehicle repair history: 2329 Injection pump 0321 Maintenance 20000 mls/30000 km 0311 Maintenance 10000 mls/15000 km
09/29/2010 21,000 05/29/2010 20,000 11/16/2009 8,000
Requested Information
1) Does this history match your customer records?
2) if not, could you please indicate any additional repairs and days down?
If the vehicle is still at your dealership, please answer the questions below.
3) What is the current diagnosis?
4) What is the ETA on this repair?
If you could please respond within 4 business hours, it would be greatly appreciated. Please select REPLY TO ALL, so my team and I both receive your response.
Thank you in advance for your help.
Lisa Janssens 248-754-3170
The information contained in this communication is confidential, private, proprietary, or otherwise privileged and is intended only for the use of the addressee. Unauthorized use, disclosure, distribution or copying is strictly prohibited and may be unlawful. If you have received this communication in error, please notify the sender immediately via email or at (248) 754-5000.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100339034
Page 6 of 7
Contacts RCM to wait dealer 425021 email.
10/20/2010 10:44:20 ZIEHMEC Assigned for handling
Assigned To RCM - Southern - LANDRYK
10/20/2010 10:29:35 MULLIGM
Assigned To RCM - Southern - RCM
Customer states seeking to get out of vehicle due to repeat fuel concerns with vehicle; use his cell anytime; RCM to e-mail Dealer 425021.
10/20/2010 10:11:36 MULLIGM
Continued Comment With Owner -
Customer states they did a lot of research and have been very happy with safety features and fuel economy of vehicle, but is unreliable; he has spoken with district rep though Dealer 425012; he is seeking to get out of this vehicle; has lost faith in vehicle completely; they are going on 2000 mile vacation next month; CO advised first priority is to work within terms of warranty to address vehicle concerns; will research concerns due to situation; RCM will update Customer by COB 10/21; Customer states use his cell; CO to assign to RCM.
10/20/2010 10:09:13 MULLIGM
Continued Comment With Spouse -
Customer states she was driving the vehicle on highway with fast traffic and many 19 wheelers and it just died on her; she prayed to get over and is amazed she was able to; she often has grandchildren with her; was so upset she was crying; vehicle is unreliable and she refuses to get into another one; will give phone back to husband; CO to continue communication with spouse.
10/20/2010 10:08:22 MULLIGM
Call From Owner -
Customer states original owner; 2nd VW; works with Dealer 425021, he has no problem with them, they have always been very nice and helpful to them; first Sportwagen was replaced as entire fuel system was replaced early on in life of vehicle; he had the same concern with this vehicle, diesel leaked everywhere under the hood, smell was overwhelming, burned your eyes; fuel was spraying everywhere under hood; vehicle died during driving; vehicle was down from 8/3 to 10/5 having entire fuel system replaced; they have had loaner vehicle more than their own vehicle; the vehicle is nor having the exact same problem again after just picking it up with odor, leakage and vehicle died on his wife again; states wife would like to speak to CO; CO to continue communication with spouse.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100339034
Page 7 of 7
Total Cases: 21
Case 100345398
Customer: Mr. Program: Mediation/Arbitration Status: 01/21/2011 Sales Tax - Research Source: Field Assigned: @ Tax (@TAX)
Vehicle:
Production Date: Odometer: Wty Start Date: Dealer:
2009 Volkswagen Jetta 3VWTL71K19M 4/25/2009 21,847 Miles 05/31/2009 Volkswagen of America Inc (491991)
Reasons CATEGORY / TYPE / REASON
PART DESCRIPTION
ASST REQUEST / CALL INTENT RESOLUTION
Manufacturer / Service / Repurchase/ReplacemeSPECIAL CODE -CORPORATUnknown
Not Applicable
Not Applicable
Manufacturer / Service / Technical Issue (Med/A
Unknown
Not Applicable
Not Applicable
Vehicle Problem / Engine / Stalling
Fuel pump control module Unknown
Repurchase
Repurchase (M/A
Offers DATE 10/28/2010 10/28/2010 10/28/2010 10/28/2010 10/28/2010 10/28/2010
TYPE Repurchase Reimbursement Reimbursement Reimbursement Reimbursement Reimbursement
STATUS Accepted 10/2 Accepted 10/2 Accepted 12/2 Accepted 11/1 Accepted 11/1 Accepted 11/1
AMOUNT $0.00
$5,460.37 $5.00
$28.00 $642.34 $16,352.60
DEALER Clear Lake Volkswagen (425021)
Contacts 01/21/2011 02:00:30 GELFUSB
Reassigned for sales tax reimb.
Assigned To Arbitration Specialist - PASTORL
01/21/2011 01:58:57 GELFUSB
Disclosure (M/A Only) To Auction - VCI
01/21/2011 11:23:15 PERNOTX
Disclosure (M/A Only) To Med/Arb - GELFUSB
Disclousre generated. Forwarding folder for review. Reassign case for tax recovery.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100345398
Page 1 of 10
Contacts 01/21/2011 11:02:57 PERNOTX
Vehicle To Auction - 01/21/11 CB Consignment
MRC requested vehicle to be sent to auction 01/21/11. MRC to generate disclosure documents.
01/21/2011 10:54:40 PERNOTX
Final Repair Order (M/A only) From FOM - Jeff Asmussen
Final RO52795 received. MRC to send vehicle to Auction.
01/21/2011 10:52:36 PERNOTX
E-Mail From FOM - Jeff Asmussen
Here are the final documents, and I inspected myself yesterday. Ready to be picked up, body and paint repairs done well. Received: BBRP, CNC, ACF, VCR, ROs 46123 and 52795. MRC to document. MRC to document.
01/18/2011 03:10:41 PERNOTX
Attached Mail From Other - State of TX
Branded title received. MRC to wait for SM 021 call regarding vehicle repairs.
01/18/2011 03:09:34 PERNOTX
Voice Mail To Dealer Service Mgr - Roger @ Clear Lake Volkswagen (425021)
MRC left a voice mail for update on the vehicle repairs. MRC to wait for SM 021 call.
01/18/2011 11:55:18 PERNOTX
Voice Mail From Dealer Service Mgr - Roger @ Clear Lake Volkswagen (425021
SM 021 returned MRC call and left a message to be called back. MRC to call SM 021.
01/14/2011 11:48:46 PERNOTX
Call To Dealer Service Advisor - Alex @ Clear Lake Volkswagen (425021)
SA 021 said the vehicle wasn't ready but could be by mid next week. SA 021 the best was to talk to SM 021 but he isn't available at this time. MRC asked to be called back by SM 021. MRC to wait for SM 021 call.
01/11/2011 02:30:55 PERNOTX
Voice Mail To Dealer Service Mgr - Roger Reyna @ Clear Lake Volkswagen (42
MRC left a voice mail to get an update on vehicle repair. MRC to wait for SM 021 to call back and title in about 3 weeks.
01/11/2011 02:26:13 PERNOTX
Mail From Other - Texas DMV
Title receipt received. It was mentioned the title should be mailed in about 3 weeks. MRC to SM 021 for vehicle repair status..
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100345398
Page 2 of 10
Contacts 01/05/2011 03:39:56 PERNOTX
E-Mail By Med/Arb - GELFUSAB
(e-mail sent by Analyst to FOM) No need for a letter, just let us know when the repairs are completed.
MRC to wait for repair docs.
01/05/2011 03:38:14 PERNOTX
E-Mail From FOM - Jeff Asmussen
Unfortunately I was just informed that continued delays at body shop, now paint related, have prevented the vehicle from being returned in a timely fashion. I wore out the Service manager that if he was paying for this or it was a customer's car, by gosh he would wear out that body shop trying to get it back and I expected him to do so on our behalf.
The body shop manager suggested he was sorry and would write a letter if asked to do so explain the delays. If you want that letter, please tell me, otherwise I will work with Roger Reyna and try to resolve this delay as quickly as we can.
Jeff Asmussen F.O.M. AREA 29 & FOM Team Leader TX, AR, MS, LA, TN Volkswagen Southern Region
MRC to wait for repair docs.
12/23/2010 03:03:18 PERNOTX
Mail To Other - TX DMV - Kathy
Mailed certified check to TX DMV.
MRC to wait for repair docs (follow up 1st week of January).
12/23/2010 02:35:58 ANGERK
Assigned To Remarketing Coordinator - PERNOTX
Check # 71007282 for amount $5.00 received. Forwarded check to advocate for handling
12/21/2010 01:39:40 PERNOTX
Approved By Med/Arb - PERNOTX
VIN 3VWTL71K19M341010, from $28 to $33. MRC waiting for check.
Check request for $5 to brand title as Hardin county raised its fees
12/21/2010 01:29:03 PERNOTX
Call From Other - County Tax - Kathy
Other said the fee to brand the title is $33 and not 28 as it has been increased. MRC said would send a check for the difference. MRC to request check.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100345398
Page 3 of 10
Contacts 12/21/2010 10:50:53 PERNOTX
Call To Dealer Service Mgr - Roger Reyna @ Clear Lake Volkswagen (425021)
SM 021 said the vehicle should be ready by Dec 27 and then SM 021 will Fedex back all the docs. MRC acknowledged. MRC to wait for closing docs (follow up last week of December if possible due to holidays).
12/17/2010 09:07:26 PERNOTX
E-Mail From FOM - AsmussenJ
I updated both bonnie as well as brian lindsey. Roger reyna the SM has all docs and waiting for vehicle to be done this week. He will inspect and complete the paperwork and send to you with pre-addressed fedx. Jeff Asmussen
MRC to wait for repair docs.
12/17/2010 08:43:04 PERNOTX
E-Mail To FOM - Asmussen
Jeff, We are December 17, any updates on this vehicle?
MRC to wait for FOM response.
12/15/2010 02:29:51 PERNOTX
Mail To Other - State of TX
CERTed docs to get branded title (follow up 2nd week of January). MRC to wait for repair docs.
12/15/2010 02:09:18 PERNOTX
Ownership Paperwork (Complete) From FOM - Jeff Asmussen
Ownership docs received. MRC to brand title.
12/15/2010 02:03:44 PERNOTX
Attached Mail From FOM - Jeff Asmussen
Docs received: Tax Refund Form, Authorization for Payoff, POAs. MRC to document.
12/07/2010 03:50:52 LINDSAB
E-Mail From FOM - Jeff Asmussen
I keep on Roger Reyna the SM, and he owed me a call last Friday. I will call him again today, but unless urgent, I will inspect on the 15th.
12/07/2010 08:51:03 LINDSAB
E-Mail To FOM - Jeff Asmussen
Can I get an update on this one 3VWTL71K19M
(Clear Lake VW)? Last update was "cannot inspect since
it is still in repair mode, so I will need to delay paperwork until it is done, and my next visit is scheduled for the
15th." Is this still the case or has any new progress been made?
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100345398
Page 4 of 10
Contacts 12/01/2010 08:01:42 PERNOTX
E-Mail From FOM - Jeff Asmussen
Well it seems that the body shop needed to wait to add a supplemental repair, and the vehicle is not done. I cannot inspect since it is still in repair mode, so I will need to delay paperwork until it is done, and my next visit is scheduled for the 15th. FYI only.
MRC to follow up on Dec 16.
11/29/2010 08:53:33 PERNOTX
E-Mail From FOM - Jeff Asmussen
I am scheduled next week. Body work should be done so I should be able to do all insp and send papers then. Jeff Asmussen.
MRC to wait for paperwork.
11/23/2010 01:25:44 PERNOTX Any update on this vehicle?
E-Mail To FOM - Jeff Asmussen
MRC to wait for FOM response.
11/23/2010 01:22:13 PERNOTX
Attached Mail From Financial Institution - Safe Credit Union
title received. MRC to e-mail FOM for repair update.
11/18/2010 02:41:24 PERNOTX
Mail To Financial Institution - SAFE Credit Union
SONed payoff check for the amount of $16352.60 to the Financial Institution. MRC to wait for paperwork and title (not ready before another 10 days due to car being repaired) (follow up last week of November).
11/18/2010 02:26:58 PERNOTX
Mail To Owner - Mr.
EONed check to customer. Waiting for paperwork (not ready before another 10 days due to car being repaired) (follow up last week of November).
11/18/2010 01:23:03 ANGERK
Assigned To Remarketing Coordinator - PERNOTX
Check # 71004539 for amount $642.34 received. Forwarded check to advocate for handling
11/18/2010 01:23:02 ANGERK
Assigned To Remarketing Coordinator - PERNOTX
Check # 71004534 for amount $28.00 received. Forwarded check to advocate for handling
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100345398
Page 5 of 10
Contacts 11/18/2010 01:23:02 ANGERK
Assigned To Remarketing Coordinator - PERNOTX
Check # 71004533 for amount $16,352.60 received. Forwarded check to advocate for handling
11/12/2010 02:14:18 PERNOTX
Vehicle To Closing - 11/11/2010
Closing confirmed. Waiting for paperwork (not ready before another 10 days due to car being repaired) (follow up last week of November).
11/12/2010 02:13:53 PERNOTX
E-Mail From FOM - Jeff Asmussen
Happened. I have to wait now for the body shop to complete all their repairs before I can even inspect and complete the rest of the paperwork, should be within next 10 days or so. Jeff Asmussen
MRC to document
11/12/2010 12:46:07 PERNOTX
E-Mail To FOM - Jeff Asmussen
Can you confirm the closing happened. Thanks.
MRC to wait for FOM response.
11/12/2010 12:42:14 PERNOTX
Approved By Med/Arb - PERNOTX
VIN 3VWTL71K19M341010, William Mitchell, check request to reimburse customer for last payment made on Nov 9. MRC to email FOM to make sure closing happened.
11/12/2010 12:37:15 PERNOTX
Call To Owner - Mr.
MRC said got a new pay off quote and it includes the payment the customer made on Nov 9. MRC said customer will be reimbursed for the last payment of $642.34. Customer acknowledged. MRC to request customer check.
11/12/2010 12:30:32 PERNOTX
Face-To-Face With Med/Arb - Bonnie gelfusa
Analyst said to reimburse customer. MRC to call customer.
11/12/2010 11:36:29 PERNOTX
Approved By Med/Arb - PERNOTX
VIN 3VWTL71K19M341010, William Mitchell, check requested to brand title. MRC to research regarding reimbursing customer for last payment. MRC to have face to face with analyst.
11/12/2010 11:18:57 PERNOTX
Approved By Med/Arb - PERNOTX
Safe Credit Union # 307801, VIN 3VWTL71K19M
Mr.
request check to brand title.
payoff check requested. MRC to
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100345398
Page 6 of 10
Contacts 11/12/2010 11:11:51 PERNOTX
Call To Financial Institution - Safe Credit Union, Loan Dept
FI said pay off is $16,352.60 and good unitl Nov 22. FI also said last payment of $642.34 was made on Nov 9. FI said to send payoff check to Safe Credit Union / Loan dept., 2002 N 11th St, Beaumont, TX 77703. MRC acknowledged. MRC to request payoff check.
11/12/2010 11:08:27 PERNOTX
Call From Owner - Mr.
Customer said had to make another payment on the loan on Nov 9, and wanted to know if he would be reimbursed. MRC said would get a new pay off quote from FI and that customer of getting reimbursed will be reviewed. MRC to call FI.
11/09/2010 08:11:02 PERNOTX
Closing Package (M/A Only) To FOM - Jeff Asmussen
SONed closing docs on 11/08/2010 to FOM. MRC to wait for closing to happen.
11/09/2010 08:08:04 PERNOTX
E-Mail From FOM - Jeff Asmussen
Got it. MRC to document closing package was SONed..
11/08/2010 03:10:36 PERNOTX Jeff,
E-Mail To FOM - Jeff Asmusen
It has been confirmed with the customer for November 11 at 9:00 am. I have FedExed the docs to your address. you will get them tomorrow, Nov 9. Please let me know by e-mail once the closing is done.
MRC to wait for closing.
11/08/2010 03:05:39 PERNOTX
Call From Owner - Mr.
Customer confirmed closing date on Nov 11 at 9am at DLR 425021. MRC said both spouses must be present. Customer acknowledged. MRC to e-mail FOM.
11/08/2010 02:00:51 PERNOTX
Voice Mail To Owner - Mr.
MRC left a message saying that Nov 9 won't be possible as we are still processing the necessary documents and the earliest would be Nov 11. MRC asked customer to call back and if necessary to leave a voice mail confirming for Nov 11 and the time. MRC to wait for customer call back.
11/08/2010 01:59:39 PERNOTX
Voice Mail From Owner - Mr.
Customer left a voice mail wanted to know if we could do it on Nov 9 early in the morning. MRC to call customer.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100345398
Page 7 of 10
Contacts 11/08/2010 10:07:11 PERNOTX
Voice Mail To Owner - Mr.
MRC left a voicemail to customer regarding the closing on November 11. MRC to wait for customer call.
11/08/2010 10:06:40 PERNOTX
E-Mail From FOM - Jeff Asmussen
The 11th, need docs to my home office listed in VINNIE by the 9th. MRC to call customer.
11/05/2010 03:51:29 PERNOTX Good afternoon,
E-Mail To FOM - Jeff Asmussen
New repurchase taking place at DLR 425021
VIN 3VWTL71K19M Clear Lake Volkswagen Fuel pump failure
When can you do it as of November 10? Best time? Where do I mail the docs?
MRC to wait for FOM response.
11/05/2010 12:38:52 GELFUSB
Assigned To Remarketing Coordinator - PERNOTX
FOM is Jeff Asmussen, dlr is 425021, repurchase due to fuel pump failure. Bank is Safe CU.
11/04/2010 01:59:57 ANGERK
Assigned To Team5 - GELFUSB
Check # 71003098 for amount $5,460.37 received. Forwarded check to advocate for handling.
11/01/2010 01:09:02 GELFUSB
E-Mail From Mail Desk - Bonnie Gelfusa
Attached photo of vehicle from SM Roger Reyna.
11/01/2010 12:45:41 GELFUSB
Call From Dealer Service Mgr - Roger Reyna @ Clear Lake Volkswagen (42502
He was driving the vehicle. The left front quarter panel was damaged. Their ins co sent out an adjuster, he is just waiting to hear from him. He will email me pic from his phone.
11/01/2010 12:35:38 GELFUSB Left msg to rmc.
Voice Mail To Dealer Service Mgr - Roger Reyna @ Clear Lake Volkswagen (42
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100345398
Page 8 of 10
Contacts 11/01/2010 12:34:09 GELFUSB
Call To FOM - Jeff Asmussen
The msg he got from the dlr made his think that the owner was driving the vehicle, corrected him and advised him that the dlr was driving the vehicle. I will call the dlr for more info.
11/01/2010 12:32:55 GELFUSB
Call To Owner -
Asked about the accident, was told that the dlr was driving the vehicle, they do not know the extent of the damage. Was called and advised good news was the vehicle was fixed, bad news was the vehicle was in an accident and will not be ready to retrieve. Advised him I would call the dlr for more info.
11/01/2010 12:30:14 GELFUSB
Voice Mail From FOM - Jeff Asmussen
He left v.m.m. that cust was in accident with vehicle last week.
10/28/2010 02:42:24 GELFUSB Req'd ck.
Approved By Med/Arb - BG
10/28/2010 02:38:18 GELFUSB Rec'd signed acceptance.
Attached Mail From Owner -
10/28/2010 10:56:23 GELFUSB
E-Mail To Multiple Roles - Owner/FOM
Sent offer to repurchase to owner with bcc to FOM Asmussen.
10/28/2010 10:49:06 GELFUSB Obtained payoff.
Call To Financial Institution - Safe CU
10/28/2010 10:46:19 GELFUSB
Call To Owner -
Called to discuss options. Cust only wants a repurchase. His first veh had this issue, this vehicle has the same issue, dlr had his vehicle for 2 months fixing it and now the diesel smell is overwhelming. Does not want to put his kids in this car. Advised I would use the purchase contact from the orig vehicle since this was a replacement vehicle and the contract remained in tact. He would like the offer emailed to him.
10/27/2010 07:50:44 GELFUSB
Case Owned By User - Bonnie Gelfusa
10/27/2010 07:40:30 GELFUSB
Attached Mail From FOM - Jeff Asmussen
Rec'd req to repurchase vehicle due to concerns with fuel system, fuel pump failed causing system contamination. Entire fuel system had to be replaced. This vehicle is a replacement vehicle, original vehicle was replaced for the same issue shortly after purchase. Cust has now lost faith and would like a repurchase.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100345398
Page 9 of 10
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100345398
Page 10 of 10
Total Cases: 21
Case 100351098
Customer: Mr. Program: Mediation/Arbitration Status: 04/13/2011 Wait for Branded Title Source: Field Assigned: Alicia Korth (KORTHA)
Vehicle:
Production Date: Odometer: Wty Start Date: Dealer:
2009 Volkswagen Jetta 3VWRL81K99M 6/23/2009 10,600 Miles 07/28/2009 Volkswagen of Downtown L.A. (422144)
Reasons CATEGORY / TYPE / REASON
PART DESCRIPTION
ASST REQUEST / CALL INTENT RESOLUTION
Manufacturer / Service / Repurchase/ReplacemeSPECIAL CODE -CORPORATUnknown
Not Applicable
Not Applicable
Manufacturer / Service / Technical Issue (Med/A Electric fuel pump
Unknown
Not Applicable
Not Applicable
Vehicle Problem / Engine / Stalling
Electric fuel pump
Unknown
Replacement
Replacement (M/
Offers DATE 11/22/2010 11/22/2010 11/22/2010
TYPE Replace Reimbursement Reimbursement
STATUS Accepted 11/2 Accepted 04/1 Accepted 03/2
AMOUNT $0.00
$2,321.17 $33.00
DEALER Volkswagen of Downtown L.A. (422144) Volkswagen of Downtown L.A. (422144)
Contacts 04/15/2011 04:00:34 CR_BATCH
Note To User - KORTHA
EFT for amount $ 2321.17 processed on 04/14/2011. AP reference number: 00016284
04/13/2011 10:37:42 KORTHA
Vehicle To Auction - 4/13/11 - AK
ACF to Auction. CC: Ana Garrett Wait branded title, follow up set for week of 5/2/11.
04/13/2011 10:36:46 KORTHA
Final Repair Order (M/A only) From Dealer Service Mgr - Drew Davis @ Volkswa
Fax received of CNC and Final Repair Order. Send vehicle to auction.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100351098
Page 1 of 13
Contacts 04/11/2011 01:01:30 KORTHA
Call To Mediation Arbitration Liaison - Ana Garrett
MAL advised the repair for this vehicle is not yet released, ETA for release to dealers is the end of the month. MAL advised she will fax CNC & Final Repair Order once repaired. Wait branded title & Repairs. Follow up set for week of 5/2/11.
04/11/2011 01:00:21 KORTHA
EON title for branding. Contact MAL for repair status.
Mail To Other - CA DMV (S:4/11/11)
04/11/2011 12:44:36 KORTHA
Approved By Med/Arb - AK
Requested EFT for Dealer fees totalling $2321.17, which includes: $672 registration, $800 ACP, Fidelidy warranty $799.17, $30 fuel and $20 cleaning. Brand title.
04/11/2011 12:43:29 KORTHA
Please put WAULFAFR3BA Mr. Dennis Hickok 838 N Doheny Dr, Apt 1007 West Hollywood, CA 90069 Request Dealer EFT for fees.
E-Mail To Distribution - AK into service on 4/4/11 for:
04/11/2011 12:41:24 KORTHA
IOM (Inter-Office Mail) To Corporate Treasury - AK
IOM Customer contribution check to Treasury. Email distribution.
04/11/2011 12:30:29 KORTHA
Ownership Paperwork (Complete) From Closing - Ana Garrett
Received; VCR, ACF, check for $15,126, Title, Copy of warranty, copy of ACP, APP for title, Vessel dated 4/4/11, Dealer fees $2321.17 which includes: $672 registration, $800 ACP, Fidelidy warranty $799.17, $30 fuel and $20 cleaning. IOM check to treasury.
04/04/2011 04:10:50 KORTHA
Closing completed. Wait paperwork.
Vehicle To Closing - 4/4/11
04/04/2011 04:09:26 KORTHA
Face-To-Face With Associate - Nick Cardoni
Analyst advised MAL called him and she will be submitting the bill to MRC to reimburse dealer for warranty transfer and that MAL advised him that closing is complete. MRC note closing.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100351098
Page 2 of 13
Contacts 04/04/2011 01:29:03 KORTHA
E-Mail From Associate - Nick Cardoni
All set. I let her know to have it transferred since I have already committed to it with the customer. Wait closing fax.
04/04/2011 01:24:29 KORTHA
E-Mail To Associate - Nick Cardoni
Please contact Ana on her cell when you return to your desk. She has advised that the cost of the Audi contract is three times the amount of the VW contract and wants to know if the customer is responsible for the difference? Wait response.
04/04/2011 01:14:51 KORTHA
Call From Mediation Arbitration Liaison - Ana Garrett (CL:4/4/11)
MAL advised she is at the dealer now waiting for customer to arrive to complete closing. MAL had questions regarding who's responsible for paying the extra cost from going from VW to Audi contract, as the Audi contract is three times the amount of the VW. MRC advised I'd have Analyst contact MAL to discuss. MRC to notify Analyst.
04/01/2011 04:22:08 CARDONN Mr. Hickok,
E-Mail To Owner - Mr
Please all this e-mail to serve as follow up on our conversation regarding goodwill and your replacement transaction. Attached is the goodwill offer of $900 for you to purchase the Audi Care Plan.
Ana Garrett will meet you on Monday at 11am to complete the replacement transaction. Please bring the title for your Jetta and certified funds totaling $15,129 for the upgrades.
Feel free to contact either Ana or me regarding your replacement transaction if you have any further questions.
04/01/2011 03:55:30 CARDONN Ana,
E-Mail To Mediation Arbitration Liaison - Ana Garrett
Just a quick follow up, I have attached a copy of the contract along with the invoice to the replacement vehicle. The
Fidelity Service Contract was purchased at 422144 for $1,925 and should be transferred onto the new vin
WAULFAFR3BA
.
We will also collect certified funds totaling $15,129
I will provide $900 in dealer services as goodwill to Mr. maintenance). I will cc on the e-mail to him.
Thanks,
for him to purchase the Audi Care Plan (care free
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100351098
Page 3 of 13
Contacts 04/01/2011 03:25:40 CARDONN
Call To Owner - Mr
Appoligized for concerns and stated that 11am on Monday is the first available since our represeenative will be working with 2 different dealers. Advised that as a goodwill gesture VW would like to provide $900 in dealer services that can be put toward the purchase of the Audi Care Plan. Customer agreed to meet for the transaction on Monday and thanked for the goodwill.
04/01/2011 03:15:19 CARDONN
Call To Mediation Arbitration Liaison - Ana Garrett
MAL stated that the customer is unhappy that the transaction cannot take place today and that he will have to pay for the upgrades with cert. funds rather than credit card. Advised that since she is working with 2 dealers and 2 brands it is a bit more time consuming and it is month end. She has spoken with the dealer and they are not willing to assist due to time constraints. Advised that I will follow up.
04/01/2011 03:14:30 CARDONN
Voice Mail From Owner - Mr
VM stated that the customer was unhappy with the process and scheduling.
03/31/2011 01:21:15 ANGERK
Assigned To Remarketing Coordinator - KORTHA
Check # 71014916 for amount $33.00 received. Forwarded check to advocate for handling.
03/31/2011 10:39:09 KORTHA
E-Mail To Mediation Arbitration Liaison - Ana Garrett
Mr.
Contact information is: (
VIN: 3VWRL81K99M
/ Replacement Vin: WAULFAFR3BA
When you contact him to set the closing date and time please remind him to bring the title, new vehicle proof of
insurance and the cashier's check $15,129.00 for upgrades. Please let me know when the closing will be once the
date is set.
Wait closing.
03/31/2011 10:38:17 KORTHA
Whats Hickoks contact info? Respond to MAL.
E-Mail From Mediation Arbitration Liaison - Ana Garrett
03/29/2011 03:26:14 KORTHA
Voice Mail To Owner - Mr.
LVMM advising customer of replacement vehicles arrival, replacement vehicle information to update his insurance Company, MRCs contact information, closing process information, items that he needs to bring to closing (Title, Check, vehicle equipment) and that MAL will contact him directly to set a mutual date and time for the closing. Wait closing.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100351098
Page 4 of 13
Contacts 03/29/2011 10:04:38 KORTHA
Voice Mail From Mediation Arbitration Liaison - Ana Garrett
VMM received MAL advised replacement vehicle not yet ready for customer delivery and dealer will let her know
when it will be so she can schedule with Mr.
.
Contact Customer.
03/28/2011 12:31:48 KORTHA
Closing Package (M/A Only) To Mediation Arbitration Liaison - Ana Garrett (S:3/2
Please let me know when the closing date will be. Attached: CP scan Wait closing fax or update.
03/28/2011 11:33:36 KORTHA
Approved By Mediation Arbitration Liaison - AK
Requested check for Hickok 3VWRL81K99M Email remaining CP DOCs to MAL.
TB fees.
03/24/2011 02:29:45 KORTHA
Voice Mail To Mediation Arbitration Liaison - Ana Garrett
LMTRMC seeking update on closing date. Wait MAL update with closing date and prepare CP.
03/22/2011 04:55:18 KORTHA
Call To Mediation Arbitration Liaison - Ana Garrett (T: 3/29)
MAL advised she would do closing with customer, MAL will let MRC know when closing date and time is set (Next week some time) so CP can be emailed to MAL before closing. MRC wait closing date update from MAL.
03/22/2011 04:54:34 KORTHA
Case assigned to MRC. MRC to contact MAL.
Closing Processed By MRC - Alicia Korth
03/21/2011 09:49:12 CARDONN
Assigned To Remarketing Coordinator - KORTHA
FOM is Bob Martin, No lien (please collect the title), nonconformity is due to stalling and over 30 days down, closing transaction to take place at 422144. Note that the customer will be pickin up an Audi and turning in a VW, please collect $15,129 for upgrades.
03/21/2011 09:45:46 CARDONN
E-Mail From Dealer Service Director - Derek Urling @ Volkswagen of Downtown
Good morning Gentlemen We have the car and will be ready shortly
03/18/2011 10:55:07 CARDONN Recd copy of Invoice.
Attached Mail From Accounting - Radislav Zeljic
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100351098
Page 5 of 13
Contacts 03/15/2011 02:42:23 CARDONN
E-Mail To Multiple Roles - DIST, Accounting, PORT, FOM
Case # 100351098 In the interest of customer satisfaction we are going to replace the customer's vehicle as listed below. Please process as follows:
CURRENT CUSTOMER & VEHICLE INFORMATION:
West Hollywood, CA
ORIGINAL VEHICLE:
2009 Volkswagen Jetta VIN # 3VWRL81K99M
REPLACEMENT VEHICLE:
2011 Audi A5 VIN # WAULFAFR3BA
ACCOUNTING:
Please send the Invoice to me.
DISTRIBUTION:
Please note that WAULFAFR3B
has been correctly credit/ rebilled since this vehicle was ordered as a
Med Arb replacement. In comments field put ¿CR replacement for Hickok¿
Please have this vehicle shipped to dealer 422A30 (Audi Downtown LA).
PORT:
Please have WAULFAFR3BA
marked as ¿CR replacement for Hickok¿ and shipped to dealer 422A30.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100351098
Page 6 of 13
Contacts 03/14/2011 09:35:38 CARDONN
E-Mail To Dealer Service Director - D Uerling & D Davis, MAL
The replacement vehicle for
is scheduled to arrive at DTLA soon. His original vehicle is a 2009 Jetta
TDI but his replacement vehicle is as follows:
2011 A5 Premium Plus Quartz Gray with Black Interior VIN- WAULFAFR3BA
Please place a HOLD/ SOLD sign on the vehicle after the PDI and let me know when it arrives, I will then set up the replacement transaction.
Please let me know.
03/14/2011 09:08:44 CARDONN ETA is 3/28.
Order Status To User - Nick Cardoni
02/23/2011 02:01:40 CARDONN ETA is 3/28.
Order Status To User - Nick Cardoni
02/08/2011 08:11:29 CARDONN ETA is 3/28
Order Status To User - Nick Cardoni
01/18/2011 09:38:39 CARDONN ETA is last week of March.
Order Status To User - Nick Cardoni
01/18/2011 09:38:22 CARDONN
E-Mail To Owner - Mr
Your replacement vehicle is currently in production. The ETA is the last week of March.
Please feel free to contact me for further updates.
12/22/2010 08:40:13 CARDONN ETA is 3/21.
Order Status To User - Nick Cardoni
12/14/2010 11:04:34 CARDONN Vehicle is in early production.
Order Status To User - Nick Cardoni
12/07/2010 09:32:17 CARDONN
Attached Mail From Owner -
Recd signed revised settlement offer to replace.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100351098
Page 7 of 13
Contacts 12/06/2010 04:29:47 CARDONN
E-Mail From Distribution - Audi Dist
This is all set, and the commission number is 030101
12/06/2010 02:34:40 CARDONN
E-Mail To Distribution - Audi Dist
I am hoping that you can order a replacement vehicle to the specs below:
Original vin- 3VWRL81K99M
8T356A- 2011 A5 Coupe 2.0T Q4Q4 (Quartz Gray Metallic) GD (Black) WPS (Premium Plus Package), PNK (Navigation), PQC (19¿ Titanium Sport Package), 9VK (Bang & Olufsen Sound), 0LM (CA Emissions) AMI, and 6W3 (Front Lic Plate Holder).
The replacement should be shipped to 422A30.
Please let me know when the Comm # has been produced
12/06/2010 02:21:40 CARDONN Sent revised offer letter.
E-Mail To Owner - Mr
Attached is the revised offer letter. Your replacement vehicle will be ordered today and will start production soon. I will provide you will the vin once it is available and I can better track the process of the vehicle.
12/06/2010 02:14:53 CARDONN
E-Mail From Owner - Mr
Please delete the Milano leather option. Indicate credit/revised cost on forthcoming offer letter. Keep/retain the Titanium Sport Package and premium plus package on my order. Please revise offer letter¿thank you very much!
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100351098
Page 8 of 13
Contacts 12/06/2010 01:30:27 CARDONN
E-Mail To Owner - Mr
I have received word from the factory today that your replacement vehicle cannot be built as we placed the order. They have recently made the Titanium Sport Package and Milano Leather upholstery mutually exclusive, they will not allow the order with both options. They have advised that the Sport Seats do not come in the Milano Leather so that is why it cannot be ordered together. Please let me know which package you would like between the Titanium Sport and the Milano Leather.
The Milano Leather is $1,000 and the Titanium Sport Package is $1,650.
I have also been advised that the Blue Tooth Home Link Package ($700) and the Heated Front Seats ($450) are part of the Premium Plus Package so I will deduct $1,150 from your upgrade cost. I will send a revised offer letter to reflect the revised upgrade cost and vehicle. Note that in addition to the $1,150 there will also be either a credit of $1000 or $1,650 which will bring your total out of pocket contribution down.
Please let me know which package you would like on your replacement vehicle.
12/06/2010 01:03:36 CARDONN
E-Mail From Distribution - Audi Dist
The PQC Titanium Package should be mutually exclusive with N5W Milano Leather. It doesn't state this in the order guide, but I have the tables set up this way because the front ¿sport seats¿ that are included in the Titanium Package aren't available in Milano Leather, so I will update on the next order guide. Sorry for the confusion, but thank you for letting me know.
11/24/2010 09:21:58 CARDONN Vehicle is in early production.
Order Status To User - Nick Cardoni
11/22/2010 11:25:17 CARDONN
E-Mail To Process & Quality Analyst - Brian Lindsay
I am hoping that you can order a replacement to the specs below for a customer.
Original vin- 3VWRL81K99M
8T356A- 2011 A5 Coupe 2.0T Q4Q4 (Quartz Gray Metallic) GD (GD) WPS (Premium Plus Package), PNK (Navigation), PQC (19¿ Titanium Sport package), PT1 (Bluetooth/ Homelink), 9VK (Bang & Olufsen Sound), N5W (Milano Leather Interior), and 4A3 (Heat Front Seats), 0LM (CA Emissions), and 6W3 (Front Lic Plate Holder).
Please let me know when the Comm # has been produced.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100351098
Page 9 of 13
Contacts 11/22/2010 10:48:46 CARDONN
Recd signed acceptance.
Attached Mail From Owner -
11/11/2010 04:45:30 CARDONN
Mr.
,
E-Mail To Owner - Ms
I have attached the revised offer to replace your vehicle with the 2011 A5 (it now shows the Premium Plus Package). The upgrade is the difference between the MSRP of your original vehicle and the Invoice cost of the replacement.
As for the repurchase offer, it is based on what you paid for the vehicle.
XM Radio GPS Window tint Aluminum Pads Destination S.C.V.D.A. Port Prep Fee Flooring and Fuel Dealer Total
$299 $1,499
$199 $199
$700 $230
$25 $182 $65 $3,398
All the items listed were part of the total cost of the vehicle $25,033.21 as outlined on your purchase contract.
Regards,
Nicholas C Cardoni
11/11/2010 04:36:42 CARDONN
Call To Owner - Mr
Advised that I will revise offer letter to show destination charges and emissions on replacement. Advised that if he chooses the repurchase option the reimb is based on what he paid not the MSRP.
11/11/2010 04:36:25 CARDONN
E-Mail From Owner - Mr
Nick, Thank you for the offers. I'd like to go with the 1st Option of buying the Audi A5 as describing in the DH 11/9/10 build sheet (previous email attachment). However, there are a few missing items that should be incorporated in the settlement amount. Please refer to the list below.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100351098
Page 10 of 13
Contacts 11/10/2010 02:07:11 CARDONN
Mr. Hickok,
E-Mail To Owner - Mr
I have attached a copy of 2 offers. The first offer is to replace your vehicle with the upgraded A5. The upgrade cost it the difference of the MSRP of your original vehicle of $29,322 to the Invoice cost of the possible replacement of $46,601. The provided goodwill/ discount is due to your patience and loyalty. The second offer is to repurchase your vehicle under the terms of the CA Lemon Law or Song Beverly Warranty Act. I have also attached a copy of the MSRP of your current vehicle.
Feel free to contact me if you have any questions.
Regards,
Nicholas C Cardoni
11/10/2010 01:05:16 CARDONN
E-Mail From Owner - Mr
Nick, Attached is a worksheet indicating the Audi A5 that is desired. Please review and call to discuss final price. On page 35 of the Audi A5 brochure there are spoilers (front, side, and rear lip spoiler/small lip on trunk lid - not spoiler with blade/wing) that are available as an option. I could not find the Audi Code# that applies to each item. Please confirm code number and verify cost. As per our earlier discussion, please forward the actual settlement amount that can be applied to the replacement Audi A5. Thank you in advance for all the help.
Sincerely, Dennis Hickok
11/09/2010 02:37:34 CARDONN
Call To Dealer Service Advisor - Juan @ Volkswagen of Downtown L.A. (42214
Confirmed that 1st repair was at 8889 miles
11/09/2010 02:32:14 CARDONN
Call From Owner - Mr
Customer stated that he would like to see both offers to repurchase and to replace. Customer stated that he will forward specs sheet for replacement vehicle.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100351098
Page 11 of 13
Contacts 11/04/2010 01:41:13 CARDONN
Mr.
E-Mail To Owner - Mr
Please allow this e-mail to serve as a follow up to our earlier conversation regarding replacement options. As we discussed VW has updated the Jetta with new options and styling. I will not be able to replace your 2009 with a exact vehicle since we no longer make it but I can replace the vehicle with a like Jetta MSRP to MSRP. I have attached a copy of the packages for you to view. If you choose to accept the 2011 Jetta the specs would be as follows:
2011 Jetta TDI w/ Navigation Sport Goal Silver 17" Wheel Package Jetta Appearance Package (rubber mats, trunk liner, lip spoiler)
Another replacement option would be to replace your vehicle with a 2010 or 2011 CC Sport.
Please keep in mind that I would have to order your vehicle directly from the factory and it can take 3-4 months before delivery.
The last option would be to repurchase your vehicle under the terms of the CA LL.
Please feel free to contact me directly if you have any questions.
Regards,
Nicholas C Cardoni
11/04/2010 01:21:34 CARDONN
Call To Owner - Mr
Discussed replacement options. Customer stated that he would like options sent to him via e-mail.
11/04/2010 12:53:46 CARDONN
E-Mail From Associate - Alejandro Fernandez
Hi Nick, To reduce the complexity of the carline, rear side airbags (4X4) are no longer an option on the MY11 Jetta.
JAK is not available either, and perhaps Hernan or Chris can shed some light if something similar will be offered soon as a port or dealer installed accessory.
Best regards, Alejandro
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100351098
Page 12 of 13
Contacts 11/02/2010 04:55:37 CARDONN
Alejandro,
E-Mail To Associate - Alejandro Fernandez
I am currently in the process of replacing a 2009 Jetta TDI with a 2011 TDI due to the California Lemon Law but unfortunately there are a few options that might not be available on the 2011 that they originally had. I am hoping that you can confirm if they are available.
The original vehicle had 4X4 Rear Side Airbags and JAK Ground FX.
Can these be ordered on the 2011 and what is the option code if they are available?
Thanks, Nicholas C Cardoni
11/02/2010 04:37:14 CARDONN
Case Owned By Med/Arb - Nick Cardoni
11/02/2010 04:07:48 CARDONN
Attached Mail From FOM - Ana Garrett
Recd replacement request from FOM. Vehicle has been down over 30 days related to fuel pump replacement and stalling. 3rd repair and vehicle is currently down with open VTA. Vehicle has 10600 miles and has been serviced at DLR 422144.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100351098
Page 13 of 13
Total Cases: 21
Case 100377493
Customer: Mr. Program: Customer Relations Status: 12/06/2010 Closed Source: Phone Assigned: Christine Ziehmer (ZIEHMEC)
Vehicle:
Production Date: Odometer: Wty Start Date: Dealer:
2009 Volkswagen Jetta 3VWTL71K59M 11/2/2008 29,400 Miles 02/21/2009 Gunther Volkswagen of Coconut Creek (4050
Reasons
CATEGORY / TYPE / REASON Dealer / Sales / Dealer failed to assist
PART DESCRIPTION
Dealer / Service / Treatment by Personnel
Dealer / Service / Length of time for repairs
Manufacturer / Service / Extensive Repair Histor
Vehicle Problem / Engine / Stalling
Fuel injection system
ASST REQUEST / CALL INTENT RESOLUTION
Complaint
Not Applicable
Not Applicable
Praise
Not Applicable
Not Applicable
Complaint
Not Applicable
Not Applicable
Complaint
Goodwill C.R.
Partial Assistance
Complaint
Repair
Support Dealer D
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100377493
Page 1 of 10
Contacts 12/06/2010 02:27:50 ZIEHMEC
Call To Owner - Mr.
RCM advised customer RCM is calling him back. Customer states: he wants to apologize if he or wife were rude; he is not sure if they want to take the 40K service or not at this time because he will not know where they will be once they hit the 40K; he does not think they will be at 40K in a year; they tried to trade the vehicle through another brand and they did not give as much for the vehicle; he tried to speak to the General Manager to get a trade value for the vehicle and he never got a call back probably because dealer 407203 does not want the vehicle; he is concerned and seeking to know what will happen if the concerns return; he is thinking of letting the vehicle just sit. RCM advised customer: RCM offered either $1500 loyalty voucher or 40K service; they have 30 days to decide; no one can determine value of vehicle over the phone; if concerns come up in the future it would be looked into on a case by case basis; RCM can contact dealer 407203 to make sure the appropriate people are aware he never got a call back. Customer states RCM should let the owner know as there is no point for RCM to call the sales manager; seeking to know if the 40K will be done one he hits 40K or if it would be done under the time parameters sooner. Please note there was some confusion as to what customer was seeking to know. RCM advised customer: the maintenances should be done every 12 months or 10K WCF; if he chooses to take the 40K service RCM would send him a letter to take with him to the dealer. Customer states: they like the vehicle but are afraid to drive it; this is there 2 VW and they never had a concern with the other vehicle. Please note FOM was aware of the situation so RCM not contacting FOM again. No further action pending customer call.
12/06/2010 11:06:55 FAWZYRA
Call From Owner - Mr.
Customer seeking to speak with RCM. CA advised that can further assist Customer; advised that Customer's Spouse was offered the 40k Maintenance or the $1500 loyalty Voucher as VW final position; seeking to know if Customer would like to provide his decision. Customer stated that his wife didn't understand the Voucher, and neither does he; stated that he won't be getting another VW which leaves him only with the 40K maintenance offer; stated that will think about that and call CARE back; seeking to have RCM call him back. CA advised that as VW position was already rendered then there will be no follow up calls from RCM as we're now waiting only for Customer decision and VW position will not change as RCM advised his wife previously. Customer stated that would like to have RCDM aware that he already made an attempt to sell vehicle but got very low Value for it which is not acceptable; insisted to have RCM call him back. CA advised that will document Customer request for RCM to review and call him back no later than COB tomorrow. Customer acknowledged. RCM to call Customer.
12/02/2010 12:46:41 ZIEHMEC
Call From Dealer Service Mgr - Charles @ Butler Volkswagen, Inc. (407203)
Service Manager states he wanted to let RCM know that the customer came into pick up the vehicle today and while they were prepping the papers the customer took her keys and told the dealer 407203 they would not be paying the $500 deductible, to get it from VW, and took the vehicle and left. RCM advised Service Manager of the offers RCM made to the customer. No further action
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100377493
Page 2 of 10
Contacts 12/02/2010 09:38:25 ZIEHMEC
Continued Comment With Spouse - Ms.
Customer states: she is seeking for VW to buy the vehicle back at the blue book value, give her the $500 deductible back, or a 100K warranty; she is scared of the vehicle; she works for a flight crew and cannot be late. RCM advised customer: RCM had offered 1 vehicle payment but then found out the vehicle was paid for so RCM offered to cover the 40K service; VW will continue to work within the terms of the warranty; RCM can offer instead a $1500 loyalty voucher but these are the extent of what VW can do. Customer states: this is there 4th VW; she will never buy another one; she will write on the vehicle with a marker showing people they should not buy VW; seeking VW to buy the vehicle back at the blue book value, give her the $500 deductible back, or a 100K warranty; states the 40K service is only $50. RCM advised customer: the 40K service is usually over $400; the 40K service or the $1500 loyalty voucher is the extent of what VW can do. Customer states: her husband works in car business and used to work for VW, she will give VW bad advertising; seeking a call back if VW reconsiders the offer. RCM advised customer the decision will not change but they have 30 days to make a decision. No further action.
12/02/2010 09:15:46 JAJJOBI
Transfer To RCM - Southern - Christine
CA transferred customer to RCM. RCM to continue with customer.
12/02/2010 09:15:11 JAJJOBI
Call From Owner - Mrs.
Customer states: would like to speak to RCM. CA advised: Will transfer customer to RCM. CA to transfer customer to RCM.
12/01/2010 01:30:58 BUCKNEN
Call From Spouse - Mrs.
Customer seeking: Speak with RCM. Customer states: Was told earlier RCM was not in. CA advised: RCM is not in today; is there new information that customer would like to have forward to RCM. Customer seeking: RCM to call customer have questions about vehicle(will not give CA any information). CA advised: WIll not be able to guarantee a call back from RCM; decision has been provided by RCM. RCM to review.
12/01/2010 08:39:02 MURPHYJ
Return To Spouse - Mrs.
CA advised: RCM iso out of the office at this time; CA does see that RCM had made offer to cover 40K maintenance for vehicle; CA seeking to know if Customer is calling in regards to that. Customer states: not at all; there are continued concerns with vehicle that Customer would wish to speak with RCM about. CA advised: CA would like to document concerns so that best course of action can be determined and so that RCM is aware of concerns prior to contact with Customer. Customer states: she only wishes to discuss concerns with RCM; Customer can be contacted on phone number 478-953-1210 or cell phone 478-442-7600. CA advised: will document Customer request. RCM to review.
12/01/2010 08:38:33 MURPHYJ
Call To RCM - Southern - Christine Ziehmer
RCM unavailable. CA to return to Customer.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100377493
Page 3 of 10
Contacts 12/01/2010 08:37:21 MURPHYJ
Call From Spouse - Mrs.
Customer states/seeking: to speak with RCM. CA advised: CA can see if RCM is available to speak with Customer; if RCM is not available, CA will return to Customer. CA to call RCM.
11/30/2010 03:43:35 ZIEHMEC
Call To Owner - Mr.
RCM advised customer: RCM spoke to the Service Manager; the vehicle is ready to be picked up; because of the down time VW will offer 1 vehicle payment. Customer states that he paid cash for the vehicle. RCM advised customer that VW will cover the 40K service instead. Customer states: this is a lease and he is not sure if they will keep it after the 36K; he is not sure if they trust the vehicle; seeking to know if RCM has seen info online about vehicle; he is concerned about the future of the vehicle and the concerns coming back; seeking to know why the case was not progressing until he called CCC; he was told by dealer they only had to flush the system and now they are stating that they have to replace the tank. RCM advised customer: they have 30 days to make a decision on the offer; concerns can come about because the customers accidentally put the wrong fuel in the vehicle also; everything is documented at CCC and dealer 407203 so if he has concerns in the future he can call CCC and take the vehicle to a VW dealer; around the time that he called CCC the Service Manager began speaking with a higher means of technical resource; dealer did flush the tank and later it was determined it needed to be replaced. Please note as FOM was aware of the sitation RCM not contacting FOM. No further action pending customer call
11/30/2010 01:58:04 ZIEHMEC
Call From Dealer Service Mgr - Charles @ Butler Volkswagen, Inc. (407203)
Service Manager states: vehicle is ready to be picked up; it has been there since 9/1; customer paid $500 for his deductible. RCM to call customer
11/30/2010 09:46:04 ZIEHMEC
Voice Mail To Dealer Service Mgr - Charles @ Butler Volkswagen, Inc. (407203)
RCM advised Service Manager that RCM is seeking an update. RCM to wait Service Manager call
11/29/2010 12:34:06 ZIEHMEC
Return Call From Dealer Service Mgr - Charles @ Butler Volkswagen, Inc. (4072
Service Manager states: the vehicle is repaired; they are keeping it until tomorrow; the customer did pick up a loaner Friday; he will call RCM tomorrow. RCM to wait Service Manager call.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100377493
Page 4 of 10
Contacts 11/29/2010 12:15:30 ZIEHMEC
Amanda,
E-Mail From FOM - Chris
Thanks for the information. I am in the loop on this one and have been in communication with the Service Manager, Charlie Brown. This repair is an insurance claim, as you stated below. I have not set the dealer's expectations that VWGoA would be offering assistance on this repair. I have, however, encouraged the Service Manager to work diligently with Technical Assistance and Joey to get the vehicle repaired and returned to the owner as quickly as possible. Thanks.
Best,
Christopher Jolley RCM to wait dealer 407203 call
11/29/2010 11:52:10 ZIEHMEC
Voice Mail To Dealer Service Mgr - Charles @ Butler Volkswagen, Inc. (407203)
RCM advised Service Manager that RCM is seeking an update. RCM to wait Service Manager call
11/24/2010 04:12:03 ZIEHMEC
Voice Mail To Owner - Mr.
RCM advised customer: RCM is still looking into the concerns so RCM will follow up by COB 11/30; dealer 407203 will have a loaner for him on 11/26; the Service Manager is aware of this offer. RCM to wait Service Manager call
11/24/2010 03:32:10 ZIEHMEC
Call To Dealer Service Mgr - Charles @ Butler Volkswagen, Inc. (407203)
RCM advised Service Manager: the dealer will have to cover the cost of the 2nd set of the repairs minus the fuel tank as they did not contact technical line as they should have per QTM. Service Manager states they did not call technical line because they knew it would not be warranty; he will get a loaner for the customer but the soonest he can get one is Friday; he will call RCM back on 11/29. RCM to call customer
11/24/2010 03:17:21 VICKERA
Face-To-Face With Product Support - Michael Storms
Product Support indicated that proven misfueling (gasoline in diesel engine) is not covered.
11/24/2010 03:16:35 VICKERA
Call To QTM - Joey Heard
QTM indicates that the repair is for improper fueling (gasoline in diesel engine); the original repair was covered by insurance because there was proven misfueling. The dealer performed incomplete repair (replaced all fuel components EXCEPT fuel tank). The dealer failed to follow instructions per the TSB; they did not call the VTA as required. Fuel tank caused recontamination of entire fuel system. QTM suggests that the dealer is responsible for all fuel system components for a subsequent repair; and that dealer may be able to add fuel tank to insurance job. Also suggested that I speak w/ Product Support.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100377493
Page 5 of 10
Contacts 11/24/2010 02:41:38 ZIEHMEC
Call From Volkswagen - Amanda
Warranty states: the customer provided receipts to the insurance company that show it was misfueled per the QTM and this will not be covered by VW; she called the QYM; the dealer should have called technical line per the bulletin right from the beginning and they did not; that is how it was missed that the tank should have been replaced instead of flushed; the 2nd set of repairs that need to be done will be the dealers 407203 responsibility because they did not follow the proper steps; the dealer can add the fuel tank replacement to the insurance bill but that is all. RCM to call Service Manager
11/24/2010 02:37:30 ZIEHMEC
Call From Dealer Service Mgr - Charles @ Butler Volkswagen, Inc. (407203)
RCM advised Service Manager: that RCM has spoken to warranty helpline; while this is being worked out RCM wants Service Manager to get customer a rental or loaner until 11/30. Service Manager states: they have a loaner coming back on 11/26 and the customer can have it; the insurance company is almost 100% paid on the repairs. RCM to call customer
11/24/2010 01:57:58 ZIEHMEC
Call To Volkswagen - Jan
RCM advised warranty of the customers concerns, the dealer 407203, FOM, and QTM involvement. Warranty states: she will speak to her boss (Amanda Vickers). Warranty states: info was that if a test needs to be done it may be covered, if not due to misfueling; she will call QTM and call RCM back; normally if insurance company has covered VW will not go back and cover it. RCM to call Service Manager.
11/24/2010 12:49:48 ZIEHMEC
Voice Mail To Volkswagen - Vanessa Mason
RCM advised warranty of the customers concerns, and the concerns that the dealer 407203 is expierencing. Please note voice mail stated that she would not return until 11/29. RCM to call dealer 407203
11/24/2010 12:25:46 ZIEHMEC
Face-To-Face With Level 2 / Exec - Mindy
RCM advised RC of the concerns. RC states for RCM to call Vanessa Mason at warranty. RCM to call warranty.
11/24/2010 12:24:35 ZIEHMEC
Call From Dealer Service Mgr - Charles @ Butler Volkswagen, Inc. (407203)
Service Manager states: he called technical line and was told there is nothing that can be done; he feels that he is getting the run around. RCM to research
11/24/2010 11:09:42 ZIEHMEC
Call To Dealer Service Mgr - Charles @ Butler Volkswagen, Inc. (407203)
RCM advised Service Manager that RCM is seeking an update. Service Manager states: parts are in; will be next week before the vehicle is repaired. RCM advised Service Manager to call technical line and call RCM back. RCM to wait Service Manager call
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100377493
Page 6 of 10
Contacts 11/23/2010 04:21:18 ALETHAA
Call From Owner -
Customer states: Dealer 407203 told him to ask for RCM by name. Customer seeks: To speak with RCM. CA advised: It is noted that he just spoke with RCM within the hour. Customer states: Oh, he didn't know that was who he was speaking with; Dealer told him they are waiting for the authorization from VW RCM concerning the rental. CA advised: RCM is aware and will be reviewing with Dealer 407203, then will call him by COB tomorrow @ 479-442-7400; will document that he called, for her to review. RCM to review
11/23/2010 03:35:06 ZIEHMEC
Call To Owner - Mr.
RCM advised customer: RCM is still speaking to Service Manager about the concerns; the parts are on order and should be in tomorrow; RCM will follow up by COB tomorrow. Customer states: Service Advisor told him that all the repairs have to be done again and that VW is covering them under warranty; dealer 407203 has been working on the vehicle for 8 weeks going on 3 months and he has not had any transportation; seeking to know if he can get a rental or loaner. RCM advised customer that RCM is still looking into the concerns and will check on all this info. RCM to wait Service Manager call.
11/23/2010 10:07:10 ZIEHMEC
Call To Dealer Service Mgr - Charles @ Butler Volkswagen, Inc. (407203)
Please note that RCM was calling Service Manager on another customer. RCM advised Service Manager that RCM is seeking an update. Service Manager states that the parts are not in. RCM to call customer and move the follow up date.
11/22/2010 04:53:29 ZIEHMEC Christine,
E-Mail From Dealer Service Mgr - Charles @ Butler Volkswagen, Inc. (407203)
I have been informed by the parts manager that all parts will be here in Wednesday the 24th. I will keep you posted
charlie RCM to wait dealer 407203 call or e-mail
11/22/2010 02:34:10 ZIEHMEC
Call From Dealer Service Mgr - Charles @ Butler Volkswagen, Inc. (407203)
Service Manager states: he spoke to Quinn in warranty and spoke to FOM about this Friday; FOM told him to do whatever the QTM wanted. RCM advised Service Manager that RCM is seeking a ETA on parts. Service Manager states that he will get this info and call RCM back. RCM to wait Service Manager call
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100377493
Page 7 of 10
Contacts 11/22/2010 01:30:00 ZIEHMEC
Call To Dealer Service Mgr - Charles @ Butler Volkswagen, Inc. (407203)
Service Manager states: the customer filled up and drove about 60 miles when the vehicle shut down; the customer has a receipt that states it was diesel but they did the Styrofoam test per technical line and it dissolved the cup immediately; technical line and the QTM advised that this will not be covered under he warranty; they did the recommended repairs and it was still having concerns; the customers insurance company agreed to cover it; the bulletin did not say to replace the tank but the QTM told them to do so; they also replaced the injectors, lines, and pumps; they got fault codes for the catalytic converter and there was no acceleration; the QTM said to replace everything including tank now; the customer is calling and asking for a loaner. RCM advised Service Manager to call warranty helpline and call RCM back. RCM to wait Service Manager call.
11/22/2010 01:26:50 ZIEHMEC
E-Mail From Dealer Service Mgr - Charles @ Butler Volkswagen, Inc. (407203)
Please call me on this in order to save a 100 page e-mail.
charlie RCM to call dealer 407203
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100377493
Page 8 of 10
Contacts 11/22/2010 10:17:25 ZIEHMEC
E-Mail To Dealer Service Mgr - Charles @ Butler Volkswagen, Inc. (407203)
Hello! The following customer has contacted Customer CARE seeking a vehicle repair update.
Customer Name: Mr.
Model Year/Model: 2009 Jetta
VIN: 3VWTL71K59M
Reason for Inquiry: Customer states the vehicle needed to be towed to dealer and they have advised that gas has been put in the vehicle but the customer has receipts stating that only diesel has been put in the vehicle. The customer is seeking to know if this is normal and when they will get there vehicle back. Please advise if TECH line has been contacted and what they have stated.
Please review and advise me of the vehicle's status.
If you could please respond within 4 business hours, it would be greatly appreciated. Please select REPLY TO ALL, so my team and I both receive your response.
Thank you in advance for your help.
Christine Ziehmer (248) 754-3577
The information contained in this communication is confidential, private, proprietary, or otherwise privileged and is intended only for the use of the addressee. Unauthorized use, disclosure, distribution or copying is strictly prohibited and may be unlawful. If you have received this communication in error, please notify the sender immediately via email or at (248) 754-5000. RCM to wait dealer 407203 e-mail
11/22/2010 09:24:21 ZIEHMEC Assigned for handling
Assigned To RCM - Southern - ZIEHMEC
11/22/2010 09:22:40 NIXONCR
Assigned To RCM - Southern - RCM
Please review. Customer states vehicle has been in Dealer since 08/30. Customer seeking to know if this is a normal problem and wants to know when will get vehicle back. Follow up no later than COB 11/23 at 478-442-7400 anytime. RCM to research.
11/22/2010 09:21:37 NIXONCR
Return To Owner -
CO advised will escalate to RCM; will follow up with Dealer to make sure all technological resources are being utilized; RCM will follow up no later than COB 11/23; will then be able to discuss next steps. CO to escalate to RCM.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100377493
Page 9 of 10
Contacts 11/22/2010 09:21:20 NIXONCR
Reviewed With Supervisor - Stephanie
11/22/2010 09:19:20 NIXONCR
Call From Owner -
Customer states since 2003 has owned 3 VW; vehicle needed to be towed to Dealer 407203; vehicle has been in Dealer since 08/30; Customer was advised that gas has been put into vehicle; has receipts stating put diesel into vehicle; insurance company is paying the bill for repairs and is going after the gas station; Customer states not complaining about Dealer; Dealer has been super nice and has bent over backwards for them; vehicle is now up to $12,000 for repairs; Dealer has replaced all fuel components and still has no acceleration. Customer seeking to know if this is a normal problem and wants to know when will get vehicle back. CO to review with Supervisor.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100377493
Page 10 of 10
Total Cases: 21
Case 100384002
Customer: Mr. Program: Mediation/Arbitration Status: 03/15/2011 Closed Source: BBB Assigned: James Cruse (CRUSEJ)
Vehicle:
Production Date: Odometer: Wty Start Date: Dealer:
2010 Volkswagen Golf WVWBM7AJ7AW 1/8/2010 6,700 Miles 03/06/2010 The Autobarn Ltd. - Volkswagen (402132)
Reasons
CATEGORY / TYPE / REASON
PART DESCRIPTION
Manufacturer / Service / Technical Issue (Med/A Electric fuel pump
Vehicle Problem / Engine / Stumbles/hesitates/d Electric fuel pump
ASST REQUEST / CALL INTENT RESOLUTION
Unknown
Not Applicable
Not Applicable
Unknown
Repurchase
Decision In Favo
Contacts 03/15/2011 01:53:19 ARMITAR
Scanned file in doc center.
Note To User - CCC
02/11/2011 03:19:40 ARMITAR
FAX From Better Business Bureau - Edith Newton
BBB Failure to return acc/rej form.
02/11/2011 09:14:47 CRUSEJ
E-Mail From FOM - John Farber
I will tell dealer max I can offer is $3750.
02/11/2011 09:11:02 CRUSEJ
E-Mail To FOM - John Farber
I would not do a SOC because it would look bad on my part because the repair history does not justify doing so. 15% of 25,000 is $3,750.00.
I only counted a total of 22 business days down: fuel pump 1x, body control module 1x and adjusted doors 1x.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100384002
Page 1 of 6
Contacts 02/11/2011 09:10:37 CRUSEJ
E-Mail From FOM - John Farber
¿ How much is 15% of that MSRP?
¿ Would you consider SOC instead of trade assist if he contributes as usage the same amount he'd need to come out of pocket as trade? I'm concerned dealer will take on trade & CPO the car, and it may be a problem down the road. May prefer to treat as SOC & ship to auction.
02/11/2011 08:41:45 CRUSEJ
E-Mail To FOM - John Farber
I received your message on
I say let's not exceed 15% of MSRP. The BBB already found in our favor. If it
means he has to come out of his pocket, then so be it. Keep in mind Care already promised him one car payment.
The last time his car was at the dealer, Jason told me they test drove the car and found it getting 30mpg and were
unable to duplicate his stalling complaint.
02/11/2011 08:41:11 CRUSEJ
Voice Mail From FOM - John Farber
FOM LVMM asking if it is OK to go 20% of MSRP for trade assistance.
02/08/2011 09:35:52 CRUSEJ
E-Mail To Associate - Dawn Dameron
Case #100334639 Meto Hodzic:
If you take a look at this case, specifically the case note entered on 10/27/2010 @ 5:39 PM by Pete Nardone, you will see that Care offered this customer a goodwill vehicle payment and instructed the customer to send in his payment information. The customer just sent that information in. It came to me because I was handling a BBB case (which we won). Can you please have a RCM process this payment.
02/07/2011 04:13:21 ARMITAR Sales Contract
E-Mail From Owner -
02/07/2011 01:03:44 CRUSEJ
Call From FOM - John Farber
FOM states Customer is at his dealer now. FOM states he will try to resolve this by offering the Customer trade assistance. Informed FOM that I do not have a problem with that.
01/28/2011 04:54:04 CRUSEJ
FAX From Better Business Bureau - Edith Newton
Rec'd BBB arbitration decision. Decision in favor of manufacture. Customer request for repurchase is denied. waiting acceptance/rejection form.
01/28/2011 04:29:51 ARMITAR BBB Decision
FAX From Better Business Bureau - Edith Newton
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100384002
Page 2 of 6
Contacts 01/27/2011 10:30:58 CRUSEJ
Call To Owner -
Informed Customer that I did find in a previous case note where reimbursement of a vehicle payment was committed to, but Customer was instructed to send in payment information and that information was never received on our end. Customer states he did receive it. Customer states he did send the information. Instructed Customer to resend it to fax (248) 754-6538 and analyst will pass it along to CR and ask that they reimburse Customer. Informed Customer outside of that, we still have to await the BBB hearing decision.
01/27/2011 10:21:55 MARCHPA
Return To Owner -
CA advised: Left message for CO to call Customer and request to speak with Supervisor. Customer acknowledge. CO to review.
01/27/2011 10:20:53 MARCHPA
Call To Med/Arb - CRUSEJ
CA left message for Customer advising requesting call back and request to speak with Supervisor. CO to return to Customer.
01/27/2011 10:16:42 MARCHPA
Call From Owner
Customer states/seeking: To speak with Mediation/Arbitration Supervisor; Mediation Rep is not returning his calls. CA advised: Can attempt to transfer Customer to Mediation Representative; If Representative is not available will leave message and also update case notes to reflect that Customer would like call back and requested to speak with Supervisor. Customer acknowledged. CA to call CO.
01/25/2011 02:20:25 CRUSEJ
E-Mail To Better Business Bureau - Edith Newton
Any word on a decision for this one?
01/25/2011 02:16:31 CRUSEJ
Call To Owner -
Informed Customer of the dealer finding the car operating fine. Informed Customer that I have to wait for the BBB decision at this point before taking any action. Customer states he was promised 2 car payments a few months ago and never received them. Informed Customer that I will look into his claim with CR.
01/25/2011 01:23:08 CRUSEJ
Call To Dealer Service Mgr - Jason Riforgiato @ The Autobarn Ltd. - Volkswage
Service Manager states they have road tested the car and it gets 30 MPG and there are no fault codes nor did they experience the stalling condition the Customer alleges. Service Manager states they have been calling the Customer to come pick up is car as the Customer is in their rental and has not returned their calls. Service Manager states the vehicle is operating as designed.
01/25/2011 01:19:34 CRUSEJ
Call To Owner -
returned Customer call. Explained to Customer that we have to wait for the BBB decision being that the hearing has already taken place. Customer states he had to go back into the dealer for stalling last Thursday. Informed Customer that I will follow up with the dealer to obtain further information.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100384002
Page 3 of 6
Contacts 01/25/2011 11:43:43 MURPHYJ
Return To Owner -
CA advised: Supervisor is unavailable as well; CA can notate in case that Customer has called and analyst will return Customer call by COB tomorrow. Customer states: would like analyst's Supervisor to call Customer as he has not received a return call yet and does not expect to. CA advised: CA will document Customer request. Med/Arb to review.
01/25/2011 11:43:29 MURPHYJ
Call To Med/Arb - Martha Weir
Supervisor unavailable. CA to return to Customer.
01/25/2011 11:39:43 MURPHYJ
Return To Owner -
CA advised: Analyst is not available; however, CA will see if Supervisor is available. CA to call Med/Arb.
01/25/2011 11:39:09 MURPHYJ
Face-To-Face With Supervisor - Aline Bokanga
Supervisor advised: if Customer is seeking to speak with Supervisor, Customer would need to speak with Med/Arb leader; CA can inform Customer that analyst will return Customer call by COB 1/26/2011 if Med/Arb leader is not available. CA to return to Customer.
01/25/2011 11:38:52 MURPHYJ
Call To Med/Arb - CRUSEJ
Analyst not available. CA face to face with Supervisor.
01/25/2011 11:38:33 MURPHYJ
Call From Owner -
Customer states/seeking: to speak with Med/Arb analyst handling Customer case; if analyst is not available, Customer would like to speak with Supervisor. CA advised: will see if analyst is available. CA to call Med/Arb.
01/20/2011 11:16:16 DENNISL
Transfer To Associate Voicemail - CRUSEJ
CA transferred Customer to voicemail. Med/Arb to contact Customer.
01/20/2011 11:12:38 DENNISL
Call From Owner -
Customer states: has filed a claim with BBB; states has taken his vehicle in previously 4-5 times for the concern with stalling; states this morning his vehicle stalled again; states he is taking his vehicle to Dealer 402132 again today for diagnosis. Customer seeking: to document this occurrence; seeking CCC to set up a rental/loaner for him while his vehicle is at the Dealer. CA advised: apologized that he is having concerns with his vehicle again; advised his case have been assigned to Med/Arb advocate; advised Customer would need to discuss case further with that advocate; CA is not in the position to contact the Dealer to set up a rental/loaner for him; advised will transfer Customer to Med/Arb advocate; if advocate is away from desk/on another call Customer can leave a voicemail and he will get a return call. Customer acknowledged. CA to transfer Customer to Team 2.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100384002
Page 4 of 6
Contacts 01/18/2011 04:55:14 PASTORL
Note To Med/Arb - James Cruse
Forwarded case file to analyst. Wait for BBB decision.
01/18/2011 04:52:43 PASTORL
Call From Arbitration-Vendor - Billie Turner, Doug Schuh
Completed CC. Wait for BBB decision.
01/10/2011 01:59:54 PASTORL
Mail To Arbitration-Vendor - Billie Turner, Doug Schuh
Mailed case summary to AA. Pending CC. Wait for BBB hearing.
01/07/2011 04:19:21 CRUSEJ reviewed file
Note To Arbitration Specialist - Ivan
01/07/2011 04:15:19 PASTORL
Note To Med/Arb - CRUSEJ
Forwarded case summary for analyst review. Wait for review.
01/07/2011 04:14:40 PASTORL
Note To User - lp
Completed case summary. Assign to analyst.
01/07/2011 03:34:37 PASTORL
E-Mail From Dealer Service Mgr - Jason Riforgiato @ The Autobarn Ltd. - Volks
Received email from Dealer 402132 Service Manager with both Repair Order's (351841 & 353885). Wait for BBB hearing.
01/07/2011 03:32:08 PASTORL
Call To Dealer Service Mgr - Jason Riforgiato @ The Autobarn Ltd. - Volkswage
Service Manager stated will email last two Repair Order's (351841 & 353885). Wait for Dealer 402132 Repair Order's.
01/07/2011 10:17:52 CRUSEJ Please prepare file for hearing.
Assigned To Arbitration Specialist - PASTORL
01/07/2011 10:16:16 CRUSEJ
FAX From Better Business Bureau - Edith Newton
Rec'd NOH. hearing scheduled for 1/19/2011 @ 11:00 AM.
01/07/2011 09:19:48 ARMITAR BBB Agreement to Arbitrate
FAX From Better Business Bureau - Edith Newton
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100384002
Page 5 of 6
Contacts 12/07/2010 02:24:12 CRUSEJ
E-Mail To FOM - John Farber
Just giving the heads up that the customer filed with the BBB.
12/07/2010 02:18:50 CRUSEJ
FAX From Mail Desk - James Cruse
12/07/2010 02:16:53 CRUSEJ MRF - Inspection/Repair
FAX To Better Business Bureau - Edith Newton
12/07/2010 10:43:27 CRUSEJ
Note To Med/Arb - RO Review
IL lemon law is 12/12, 4x's for the same non-conformity or 30 business days down.
Repairs: 14 business days down, fuel pump 1x vibration when turning 1x.
12/07/2010 10:29:26 CRUSEJ
Case Owned By User - James Cruse
Rec'd CCF. Contact date is 10/29/10. No start date. 1st repair attempt was at 6,500-miles. Lien holder is Bank of
America, acct #650
. Customer alleges fuel pump failure 2x's, bad vibration when turning 1x and
body damage caused by the dealership 1x. Customer alleges all concerns are still existing. Customer alleges 24
days down. Customer desired outcome is replacement or repurchase.
11/29/2010 03:38:41 ARMITAR Mail in doc center.
FAX From Better Business Bureau - Edith Newton
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100384002
Page 6 of 6
Total Cases: 21
Case 100388863
Customer: Mr. Program: Customer Relations Status: 12/14/2010 Closed Source: Phone Assigned: Christine Ziehmer (ZIEHMEC)
Vehicle:
Production Date: Odometer: Wty Start Date: Dealer:
2009 Volkswagen Jetta 3VWTL71K19M 10/14/2008 28,000 Miles 11/04/2008 Dwight Harrison Volkswagen (407235)
Reasons
CATEGORY / TYPE / REASON
PART DESCRIPTION
Manufacturer / Warranty / 3 Year / 36,000 New V
Vehicle Problem / Engine / Stalling
Fuel pump
ASST REQUEST / CALL INTENT RESOLUTION
Inquiry
Not Applicable
Not Applicable
Complaint
Goodwill C.R.
Gift Certificate
Contacts 12/14/2010 09:19:05 ZIEHMEC
Note To User - CCC
RCM reviewed and closed. No further action
12/13/2010 12:58:44 BOMMARJ CO to review and close.
Assigned To RCM - Southern - ZIEHMEC
12/13/2010 12:54:13 BOMMARJ
Mail To Owner - Mr. Premoli
CA generated and sent mail to Customer that can be viewed in doc center. CA to reassign.
12/13/2010 05:23:39 BICKMAD
Assigned To Team 5 Fox - BOMMARJ
12/10/2010 03:09:11 ZIEHMEC
Assigned To Team 5 Fox - CCC
RCM assigned to team 5. Team 5 to mail a $250 dealer certificate
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100388863
Page 1 of 6
Contacts 12/10/2010 03:09:06 ZIEHMEC
E-Mail To FOM - Chris
The following customer has contacted Customer CARE.
Customer Name:
VIN: 3VWTL71K19M
Model/Model Year: 09 Jetta TDI
In-service Date: 11/4/08
Mileage: 28K
Is the vehicle at the dealer for repairs: Yes, but the vehicle is ready to be picked up
What has the Service Manager indicated: The fuel system needed to be replaced
Overview of confirmed vehicle repairs: Fuel system replaced due to fuel
Days Down: 10
What is the customer looking for:
The customer has lost faith in the vehicle and is asking us to escalate the issue. I have offered $250 in dealer services and the customer seems to be satisfied.
Next steps/CARE action: No further action needed unless you wanted to offer something further.
Thank you for your help
Christine Ziehmer 248-754-3577 RCM to assign to team 5.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100388863
Page 2 of 6
Contacts 12/10/2010 03:02:29 ZIEHMEC
Call To Owner - Mr.
RCM advised customer RCM is following up. Customer states: he spoke to the dealer 407218 and he is going to pick it up tomorrow; he is seeking to know if he will still have a warranty on the vehicle because of the repairs he is concerned that it will have voided the warranty; seeking to know what to do if concerns come back will the repairs be covered; seeking to know if he can buy a VW warranty. RCM advised customer: RCM did let the Service Manager know he may not be able to pick it up until 12/13; the warranty is not voided; he has all the VW warranties on his vehicle; he will also have 12/12K spare parts warranty on all the parts that were just replaced; whichever warranty is longer and more beneficial to the customer is what he will be covered under; VW will work with in the terms of the warranty; he can purchase an 3rd party extended service contract through dealer or RCM can provide number to real driver. Customer states: he wants to buy a VW warranty; seeking to know his NVLW coverage. RCM advised customer: VW does not have a warranty he can purchase directly, but VW does work with the company that RCM advised, Real Driver, and the warranty companies the dealers use; RCM can offer a $250 dealer certificate which can be used towards the purchase of an extended service contract through the dealer, maintenances, detailing, or even VW swag; it takes about 7 to 10 days to go out. Please note that customer sounded rushed and that he needed to get off the phone so RCM was not able to advise him of the possible fuel smell but dealer stated that they would advise the customer of this when he picks it up. RCM to e-mail FOM
12/10/2010 12:27:02 ZIEHMEC
Call To Dealer Service Mgr - Hershell @ Jim Ellis Volkswagen of Chamblee (407
RCM advised Service Manager that RCM is seeking an update. Service Manager states: the vehicle is done; it was repaired and retested late yesterday; all repairs were covered; total of 10 days down including today; when the customer comes to pick it up there may still be a fuel smell as they removed the fuel filter one more time to make sure everything was operating to specifications, he will let the customer know also. RCM advised Service Manager that the customer may not be able to pick up the vehicle until Monday as he is leaving on business today, he can cover the rental until then. RCM to call customer.
12/09/2010 02:18:05 ZIEHMEC
Call To Owner - Mr.
RCM advised customer: RCM spoke to the Service Manager and the vehicle is repaired; the Service Manager wants to test drive the vehicle tomorrow to make sure the concerns are addressed; RCM will call customer back by COB tomorrow. Customer states: he is in the restaurant business and will be busy tomorrow and Saturday; he will be in New York until 12/13. RCM advised customer that RCM will still follow up tomorrow but it he is not available RCM will leave a message. RCM to wait Service Manager call.
12/09/2010 12:51:34 ZIEHMEC
Call From Dealer Service Mgr - Hershell @ Jim Ellis Volkswagen of Chamblee (
Service Manager states that the vehicle is repaired test driving it until tomorrow, he will call RCM once he is ready to give the vehicle back to the customer tomorrow. RCM to call customer and move the follow up date.
12/09/2010 10:26:14 ZIEHMEC
Voice Mail To Dealer Service Mgr - Hershell @ Jim Ellis Volkswagen of Chamble
RCM advised Service Manager that RCM is seeking an update. RCM to wait Service Manager call.
12/08/2010 11:36:20 ZIEHMEC
Voice Mail To Dealer Service Mgr - Hershell @ Jim Ellis Volkswagen of Chamble
RCM advised Service Manager that RCM is seeking an update. RCM to wait Service Manager call.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100388863
Page 3 of 6
Contacts 12/07/2010 05:24:36 ZIEHMEC
Voice Mail To Owner - Mr.
RCM advised customer that RCM and customer got disconnected but RCM will follow up by COB 12/9. RCM to wait Service Manager call
12/07/2010 05:19:10 ZIEHMEC
Call To Owner - Mr.
RCM advised customer: RCM spoke to the Service Manager; they do not have a loaner but if the customer goes to the dealer 407218 they will be able to get him a rental; dealer 407218 got most of the parts in and the last of them should be in late today or tomorrow; RCM will follow up by COB 12/9. Customer states: he is upset that he had to call dealer for an update as he never got a call from CCC; seeking to know what is being repaired on the vehicle; found a lot of info online and that 36,000 vehicle are being investigate; seeking RCM number and where RCM is located. RCM advised customer: RCM is calling now before COB; there are repairs being done to the fuel system, RCM does not have a list of the parts at this time but he will be provided an Repair Order which will include all of these items; RCM is not able to discuss info found online; advised of customer care number and Michigan location. RCM and customer got disconnected. RCM to call customer
12/07/2010 04:00:28 ZIEHMEC
Call To Dealer Service Mgr - Hershell @ Jim Ellis Volkswagen of Chamblee (40
Service Manager states: they never denied the customer alternate transportation, they told the customer that they could not offer a covered rental until they knew if the concerns would be covered or not; they don't have any loaners but if the customer comes in they will get the customer a rental. RCM to call customer.
12/07/2010 10:35:45 ZIEHMEC
Call To Dealer Service Mgr - Hershell @ Jim Ellis Volkswagen of Chamblee (407
RCM advised Service Manager that RCM is seeking an update, customer also requested a rental or loaner. Service Manager states: they got almost all the parts in; the rest of the parts should be in today or first thing tomorrow; they vehicle should be done if not tomorrow than Thursday; he will have to call RCM back. RCM to wait Service Manager call.
12/06/2010 02:47:36 BOLTONC
Return Call For Owner - Mr.
Customer states would like to know if VW will assist with rental; customer states needs a car to drive; customer states VW should offer rental; customer saw on internet that an investigation is active on his vehicle. CA advised RCM is waiting on information dealer; advised RCM will return call tomorrow by COB; advised cannot guarantee rental will be provided; advised RCM is a liaison between dealer and customer. RCM to return customer call.
12/06/2010 02:14:51 ZIEHMEC
Call To Owner - Mr.
RCM advised customer that RCM is still looking into the concerns and RCM will follow up by COB tomorrow. RCM to wait Service Manager call.
12/06/2010 09:03:46 ZIEHMEC
Call From Dealer Service Mgr - Hershell @ Jim Ellis Volkswagen of Chamblee (4
Service Manager states: it will take 1 to 2 days for the repairs; the parts will not be in until tomorrow. RCM to call customer and move the follow up date
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100388863
Page 4 of 6
Contacts 12/03/2010 02:24:40 ZIEHMEC
Call From Dealer Service Mgr - Hershell @ Jim Ellis Volkswagen of Chamblee (
Service Manager states: the parts should be in by 12/7; he will call RCM back on 12/6 with an update; the vehicle would be done if all the parts come in by Wednesday or Thursday. RCM to wait Service Manager call.
12/03/2010 01:50:22 ZIEHMEC
Voice Mail To Dealer Service Mgr - Hershell @ Jim Ellis Volkswagen of Chambl
RCM advised Service Manager that RCM is seeking possible parts delivery date and days down on the repair. RCM to wait Service Manager call
12/03/2010 12:51:37 ZIEHMEC
Call From FOM - Chris
FOM states: he did tell the Service Manager to call technical line and to cover the repairs; VW will continue to work within the terms of the warranty. RCM advised FOM that once the vehicle is repaired RCM will consider offering some type of appropriate compensation. FOM states that doing the repair and giving a loaner should be enough but if the vehicle is down a significant time he would agree with RCM. RCM to call dealer 407218
12/03/2010 12:11:06 ZIEHMEC
Voice Mail To FOM - Chris
RCM advised FOM of the customers concerns and what he is seeking. Please note RCM had to speak to FOM on another case and is being proactive on this one as he was involved in it. RCM to wait FOM call.
12/03/2010 11:50:07 ZIEHMEC
Call To Dealer Service Mgr - Hershell @ Jim Ellis Volkswagen of Chamblee (407
RCM advised Service Manager of the customers concerns and what he is seeking. Service Manager states: the customer came in and they had to wait for the diagnosis before they could commit to a rental or loaner; they are back dating the rental as it was diagnosed to be a manufacture shortcoming and is being covered under the warranty per FOM; the customer while broken down was forced by the police to have the vehicle towed, he had no time to call roadside; towing was $202; he is seeking to know if the towing can be covered. RCM advised Service Manager to cover the towing fully. RCM to call FOM
12/03/2010 10:23:29 DANTAJI Assigned
Assigned To RCM - Southern - ZIEHMEC
12/03/2010 10:18:11 FAWZYRA
Assigned To RCM - Southern - CCC
Please review Customer request for vehicle replacement for stalling concern. vehicle at Dealer 407218. Customer can be reached at phone#: 770-530-0266 at anytime by COB on Monday. Thanks. RCM to research.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100388863
Page 5 of 6
Contacts 12/03/2010 09:45:08 FAWZYRA
Call From Owner - Mr.
Customer stated: Original Owner; 2nd VW; stated that vehicle has been at Dealer 407218 for 4days; stated that the vehicle stalled while driving on the freeway and had to contact the Police and has a police report with the vehicle concern; stated that would like to speak to a manager about this concern. CO apologized for Customer experience; advised that can further assist Customer and if still wants to speak to manager will locate one for him. Customer stated that Dealer just got VW authorization today to have vehicle repaired under warranty and replace the whole Fuel System; stated that at the beginning they tried to tell him that it's his mistake using the wrong fuel but that wasn't the case; stated that Dealer didn't offer any rental vehicle and he had to rent vehicle at his charge; seeking to speak to manager. CO requested to know if Customer has specific requests from Manager. Customer stated that doesn't feel safe driving the vehicle with his children and have it stall on them again on freeway; stated that he searched online and found 36,000 TDI vehicle from MY 2009 that are being investigated by the Federal Government of USA for being dangerous with the same concern he had; stated that he's terrified from vehicle and what would happen once warranty is over; stated that his lawyer is already involved but would like to see what VW will do for him; seeking VW to replace the vehicle and to provide him with rental. CO advised that will assign file to RCM to further review his request with no guarantees what the outcome would be; advised that if vehicle at VW Dealer for more than 24business hours for warrantable repairs then Customer is entitled to rental according to Dealer availability; advised that RCM will follow up with Customer with VW position no later than COB on Monday. Customer acknowledged. CO to assign to RCM.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 100388863
Page 6 of 6
Total Cases: 21
Case 110011048
Program: Status: 02/19/2011 Closed Source: Phone Assigned: Kenneth Swiantek (SWIANTK)
Reasons CATEGORY / TYPE / REASON Dealer / Service / Inaccurate Diagnosis
Vehicle Problem / Engine / Stalling
Vehicle:
Production Date: Odometer: Wty Start Date: Dealer:
2010 Volkswagen Jetta 3VWPL7AJ5AM 4/29/2010 10,700 Miles 09/16/2010 Quirk Volkswagen NH (401128)
PART DESCRIPTION Fuel pump
ASST REQUEST / CALL INTENT RESOLUTION
Complaint
Not Applicable
Not Applicable
Complaint
Repair
Full Assistance
Offers DATE 02/10/2011
TYPE Reimbursement
STATUS
AMOUNT DEALER
Accepted 02/1 $1,015.20
Contacts 02/19/2011 04:00:22 CR_BATCH
Note To User - SWIANTK
Check # 71011131 for amount $ 1015.20 mailed on 02/18/2011
02/10/2011 09:32:20 SWIANTK
Note To User - CCC
3VWPL7AJ5AM
VW to reimburse customer $1,015.20 for repairs for diagnosis, and rental
vehicle as research determined that warranty was applicable. Total = $1,015.20 Pending check no further action.
02/10/2011 09:21:13 WILLIAC2 Fax in doc center.
FAX From Owner -
02/08/2011 03:20:17 SWIANTK
Call To Owner - Mr.
Customer states picked up vehicle yesterday from dealer 401125 and has experienced no concerns. Customer states he will fax in invoices for rental vehicle and original diagnosis fee for reimbursement when he is in his office later in the week. RCM provided fax and reference #. Pending customer fax, no further action.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110011048
Page 1 of 7
Contacts 02/07/2011 05:06:32 SWIANTK
Voice Mail For Owner - Mr.
RCM LVMM for owner advising returning call as courtesy. RCM to wait customer call.
02/04/2011 01:03:12 SWIANTK
Call To Owner - Mr.
Customer states dealer 401125 has advised that vehicle will be ready on Monday 2/7/11. Customer states he would like RCM to follow up with him at 5:00 p.m. 2/7/11. RCM to call customer.
01/26/2011 11:56:43 SWIANTK
Call To Owner - Mr.
Customer states dealer advised him repairs will not be completed until next week and are being covered as a free repair, and that he should take up with VW cost of rental and initial diagniosis he paid for. Customer states dealer also said they would not be able to tell him the root cause of the metal shavings throughout the fuel system. Customer states he is not overly impressed with dealer, but loves the vehicle. Customer requested RCM call back at end of next week to discuss further the repair and possible reimbursement. RCM advised would follow up by COB 2/4/11. RCM to call customer.
01/26/2011 11:54:52 SWIANTK
Note To User - CCC
Customer requested RCM to check back just to see how repairs were progressing after customer spoke with dealer. RCM to call customer.
01/21/2011 11:39:36 SWIANTK
Call To Owner - Mr.
RCM advised customer after involving necessary technical resources and reviewing concern, VW will offer full assistance under warranty. Customer states he has rental vehicle costs and had already paid for initial diagnosis. RCM advised customer to submit to dealer for reimbursement as repairs will be covered under warranty. No further action.
01/21/2011 11:30:55 SWIANTK
Call From FOM - Mark
FOM states based on QTM's findings will authorize full warranty coverage for repairs. FOM states he will speak with Service Manager and requested RCM to follow up with customer. RCM to call customer.
01/21/2011 08:49:30 SWIANTK
Voice Mail For FOM - Mark @ Miller Volkswagen (401125)
RCM LVMM for FOM requesting call back to discuss concern. RCM to wait field contact.
01/21/2011 08:41:36 SWIANTK
Call From QTM - Skip @ Miller Volkswagen (401125)
QTM states he has inspected vehicle and confirmed there is metal throughout the fuel system and does not believe this was the result of the additives, and suspects may have occurred over time, and might have something to do with the biodiesel fuel customer is using. QTM states we can proceed two ways either cover repairs under warranty and strongly caution customer on using only low sulfur diesel fuel and no additives in the future, or send out the fuel for analysis, which would be at VW's expense and take at least another week, and there is no assurance burden of proof would be met. RCM to contact FOM for final decision. RCM to contact field.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110011048
Page 2 of 7
Contacts 01/20/2011 11:07:43 SWIANTK
Call From QTM - Skip
QTM states he has received photos from dealer 401125, however cannot determine the extent of the metal in the fuel line from photos and will inspect in person on 1/21/11. RCM to wait field contact.
01/19/2011 11:01:05 SWIANTK
Call From QTM - Skip
QTM states he has spoken to dealer 401125 and while customer may have erred in putting fuel additives in the fuel tank, unless a chemical analysis finds a foreign substance other than diesel fuel and the fuel additives, VW would not be able to win the burden of proof to deny warranty. RCM advised QTM to share information with FOM before a decision is made. RCM to wait field contact.
01/19/2011 10:58:20 SWIANTK
Call To Owner - Mr.
RCM advised customer that a VW technical manager has been involved and in order to proceed further customer will have to provide dealer 401125 authorization to complete the diagnosis on the vehicle. Customer states he will call dealer today and authorize them to continue working on vehicle. RCM to wait field contact.
01/19/2011 10:39:30 SWIANTK
Call To QTM - Skip
QTM states legally VW cannot deny warranty coverage unless fuel is analyzed and found to be the cause of concern. QTM states Diesel 911 and all additives are not recommended, but should not have damaged engine. QTM states dealer should open a VTA ticket and the exact cause of the no start concern be found. QTM states he will contact dealer to discuss next steps. RCM to call customer.
01/19/2011 10:16:21 SWIANTK
Call From FOM - Mark
FOM states he spoke with Service Manager who states customer admitted to putting in 3 to 6 time the recommended amount of diesel fuel additive on a half tank of fuel. FOM states if vehicle was not starting it possible could have been due to another issue such as condensation collecting in the intake pipe coming from the inner cooler, but after customer put in diesel additive the electronic fuel pump was engaged so outside influence could still be the direct cause. FOM states customer will have to give authorization for further diagnosis so that fuel can be drained, and source of concern determined. FOM states he will involve QTM as well. RCM to contact field.
01/19/2011 09:11:40 SWIANTK
Voice Mail For FOM - Mark
RCM LVMM for FOM seeking update. RCM to wait Field contact
01/18/2011 05:04:26 SWIANTK
Continued Comment With Owner - Mr.
RCM advised customer concern is being actively researched and set follow up for COB 1/19/11. RCM to wait field contact.
01/18/2011 04:57:31 DANIEKI
Transfer To RCM - Eastern - Ken
RCM to continue with customer.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110011048
Page 3 of 7
Contacts 01/18/2011 04:57:05 DANIEKI
Call From Owner - Mr. Freihofer
Customer calling to speak with RCM; was suppose to receive call back from RCM before COB today. CA advised: will transfer to RCM, if assisting another customer can leave VMM. CA to transfer to RCM.
01/18/2011 04:41:32 SWIANTK
Voice Mail For Owner - Mr.
RCM LVMM advising that concern is actively being researched and set follow up for COB 1/19/11. RCM to wait field contact.
01/18/2011 03:19:37 SWIANTK
Voice Mail For FOM - Mark
RCM LVMM for FOM seeking update. RCM to wait Field contact.
01/17/2011 04:55:13 SWIANTK
Note To User - CCC
RCM found that owner's manual does not specifically forbid the use of diesel fuel additives. FOM states he believes Service Manager indicated customer told him he used 3 times the recommended amount of additive. FOM states he will involve a QTM to review concern. FOM states will provide update tomorrow. RCM to wait field contact.
01/17/2011 04:53:31 SWIANTK
Call From FOM - Mark
FOM seeking for RCM to review owner's material regarding fueling tips to see whether VW forbids the use of additives specifically with regards to diesel engines. RCM to research.
01/17/2011 03:37:44 SWIANTK
Call To Owner - Mr.
RCM advised customer that concern is being researched and set follow up for COB 1/18/11. Customer states he is leaving on a plane for Washing D.C. at 11:00 a.m. tomorrow. RCM advised would provide update as soon as possible, but by COB 1/18/11. RCM to wait field contact.
01/17/2011 11:25:30 SWIANTK
Voice Mail For FOM - Mark @ Miller Volkswagen (401125)
RCM LVMM for FOM advising of customer's comments regarding engine concern. RCM to wait field contact.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110011048
Page 4 of 7
Contacts 01/17/2011 11:06:03 SWIANTK
Call To Owner - Mr.
Customer states he went to dealer 401125 this morning 1/17/11 and was advised that both the Service Manager and Service Advisor working on his vehicle had called off sick today. Customer states he paid his bill for $335 and was going to arrange a tow to his selling dealer 401128, however when he called there customer states dealer claimed that they were already aware that this was regarding the vehicle with gasoline instead of diesel fuel. Customer states this made him uncomfortable, and instead planned to have vehicle towed to an independent he has confidence in. Customer states he brought along the fuel prep, for the dealer to see for themselves this was what they were smelling. Customer states again he had driven vehicle 150 mile and when he got back in it after an hour it would not start so he put in the diesel prep which is a diesel fuel additive that is a lubricity enhancer designed for ultra low sulfur diesel engines. Customer states the company that makes it is called Power Service and specific product name is Diesel 911 and is clearly states on the container that is safe for diesel engines. Customer states the generic standard for diesel fuel is ASTM 75. Customer states again he is willing to have fuel tested from his tank, and from his fuel station as he is 100% certain this is a warranty concern. Customer inquired as to how he should proceed. RCM advised would like to research further and will provide follow up by COB 1/17/11. RCM to contact field.
01/17/2011 08:09:59 JAJJOBI
Call From Owner - Mr.
owner
Customer states/seeking: to speak to RCM. CA advised: RCM is currently not in the office yet; advised customer will document his call and RCM will contact him back. Customer accepted. RCM to review.
01/14/2011 04:09:54 SWIANTK
Voice Mail For Dealer Service Mgr - Troy @ Miller Volkswagen (401125)
RCM LVMM for Service Manager advising of customer's intentions and will follow up with dealer on 1/17/11. RCM to call dealer.
01/14/2011 04:02:51 SWIANTK
Call To FOM - Mark
RCM advised FOM of customer's comments and intention to condition dealer's sample of diesel fuel with diesel prep supplement to validate it changes samples appearance and odor, but not properties. RCM to call dealer.
01/14/2011 03:50:48 SWIANTK
Call To Owner - Mr.
RCM advised customer fuel sample was compared to another sample of diesel fuel and based on direct comparison position that customer's fuel is tainted remains unchanged. Customer states he refutes that position and will come down the dealer and show them how adding diesel fuel prep supplement can change the color and odor of sample. Customer states he encourages a chemical analysis to prove his fuel has the characteristics of diesel fuel. Customer requested RCM leave case open and follow up with him on 1/17/11. RCM agreed to update dealer of customer's intentions and follow up with customer on 1/17/11. RCM to contact field.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110011048
Page 5 of 7
Contacts 01/14/2011 03:36:34 SWIANTK
E-Mail From FOM - Mark
FOM states he has received digital pictures of customer's fuel, and a sample of diesel fuel purchased from a filling station next to dealer and the visual difference along with the Service Manager's statement that customer's has strong gasoline smell supports decision of outside influence. FOM states RCM may wish to invite customer down to view samples himself, as there may be a fuel contamination concern. FOM declined to offer assistance. RCM supports field position. RCM to call customer.
01/12/2011 05:07:42 SWIANTK
Call To FOM - Mark Watson
RCM advised FOM of customer's concern. FOM states he will research with Service Manager and call RCM back with findings. RCM to wait field contact.
01/12/2011 05:07:06 SWIANTK
Call To Owner - Mr.
RCM advised that dealer 401125 was contacted and SM states diagnosis confirmed wrong fuel was cause of concerns and would be considered outside influence and not covered under warranty. Customer disputes dealer decision. Customer states he owns commercial fuel stations where he fueled his vehcile and can provide documentation as to the chain of distribution of fuel to his fuel station as well as documentation of his purchase. Customer states he also drove 150 miles from Boston to his home after refueling and would not have been able to do so if he had fueled vehicle with wrong fuel. Customer states he has a fuel sample and will foot the cost to have it tested, but if he has to do so, will litigate the matter. Customer states he has owned multiple VW's and loves vehicle, just wants concern resolved. RCM advised will involve VW field representatives and research matter further. RCM set follow up for COB 1/14/11. RCM to contact field.
01/11/2011 01:28:53 SWIANTK
Call To Dealer Service Mgr - Troy @ Miller Volkswagen (401125)
Service Manager states concern was caused due to the wrong fuel being put into vehicle. Service Manager states they have a jar of the fuel saved and it is clearly not diesel fuel. Service Manager states concern is deemed to be outside influence and warranty does not apply. RCM supports dealer decision. RCM to call customer.
01/11/2011 01:22:12 SWIANTK
Assigned To RCM - Eastern - SWIANTK
Assigned for handling. RCM to call dealer.
01/11/2011 01:02:17 CLAYTOY
Assigned To RCM - Eastern - CCC
RCM to contact the customer by the COB on 1-12-2011. Customer disagrees with the diagnosis of the wrong fuel was place in the vehicle. Please verify every resource was utilize in diagnosing and or repairing the vehicle. Please verify how dealer 401125 came to the conclusion the wrong fuel was used in the vehicle. RCM to contact dealer 401125.
01/11/2011 12:59:59 CLAYTOY
Continued Comment With Owner - Mr.
CO advised the customer the RCM would call the customer by the COB on 1-12-2011. CO to assign to RCM.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110011048
Page 6 of 7
Contacts 01/11/2011 12:58:34 CLAYTOY
Note To User - CCC
Category Selection. CO to continue notes.
01/11/2011 12:39:18 CLAYTOY
Call From Owner - Mr
owner of the company
Customer states: Original owner, also he owns the company; Customer purchased the vehicle; This customer/family has owned 3 vehicle(s); Does not maintain the vehicle at our dealer; services the vehicle as recommended; has not experienced multiple vehicle issues; No additional warranty/Service contract; current symptoms are stalling and the vehicle does not start; Customer is seeking/expecting expecting VW CCC to obtain the correct diagnosis dealer 401125 advise the wrong fuel has been put in the vehicle . Customer disagree with the diagnosis because the dealer 401125 advised the fuel does not smell like diesel fuel. Customer states dealer 401125 they worked with VW technical department to come to this conclusion. Customer states he owns the fuel station where his vehicle gets fuel and he is not getting any complaints about having bad fuel. Customer states he will go to dealer 401125 to get a fuel sample from the vehicle and send fuel sample to independent laboratory to get the fuel tested ; this customer perceives this to be a premature failure; working with Service Manager Chris. CO advised the customer VW relies on dealer 401125 diagnosis however the RCM who acts like a dealer liaison would contact dealer 401125 and make sure dealer 401125 used every resource to diagnose and or repair the vehicle. CO advised the customer VW CCC would request how dealer 401125 came to the conclusion the vehicle stalling and not start concern is due to incorrect fuel in the vehicle. Customer states he needs all the fuel components replaced which would cost about $4,000. Customer states if the vehicle concern is due to fuel issues then it due to the fuel ( referring to the customer accepting this decision) but do not say it the fuel concern because the fuel does not smell like diesel fuel. CO advised if there was an area of opportunity that was missed the customer might be requested to bring the vehicle back to dealer 401125 (if the vehicle is no longer at dealer 401125.)
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110011048
Page 7 of 7
Total Cases: 21
Case 110015651
Customer: Mr. Program: Customer Relations Status: 01/18/2011 Closed Source: Phone Assigned: Darrell Zehel (ZEHELD)
Vehicle:
Production Date: Odometer: Wty Start Date: Dealer:
2009 Volkswagen Jetta 3VWRL71K69M 5/28/2009 24,000 Miles 08/04/2009 Sunnyvale Volkswagen (426101)
Reasons
CATEGORY / TYPE / REASON
PART DESCRIPTION
Dealer / Service / Dealer Referred Customer to CEngine/powertrain
Vehicle Problem / Engine / Stalling
Fuel pump
ASST REQUEST / CALL INTENT RESOLUTION
Inquiry
Not Applicable
Not Applicable
Complaint
Repair
Denial - Outside
Contacts 01/18/2011 04:18:37 ZEHELD
Note To User - ccc
RCM reviewed and closed. No further action.
01/18/2011 04:09:10 FOSTERC RCM to review and close.
Assigned To RCM - Western - ZEHELD
01/18/2011 03:53:47 FOSTERC
Mail To Owner - Mr.
CA generated and mailed letter. Letter can be viewed in doc center. RCM to review and close.
01/18/2011 05:33:42 BICKMAD
Assigned To Team 5 Fox - FOSTERC
01/17/2011 06:59:29 ZEHELD
Assigned To Team 5 Fox - ccc
Correspondence to send BBB as fuel system concern are due to outside influence and VW will not assist.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110015651
Page 1 of 3
Contacts 01/17/2011 06:57:11 ZEHELD
Call To Owner - Mr.
RCM advised spoke with Service Manager about concerns; understands Customer was having a no start concern prior to this situation; VW Dealer has to be able to duplicate a concern in order to make a repair; because concerns at this time are due to fuel contamination which daughter admitted to and Dealer has confirmed VW would not be offering assistance towards this repair and Customer would have to contact his insurance company to see if they would be able to provide assistance; repairs are not due to a manufacture shortcoming. Customer states appreciates RCM suggestion. RCM to assign to Correspondence.
01/17/2011 12:13:43 ZEHELD
Voice Mail From Dealer Service Mgr - Vince @ Sunnyvale Volkswagen (426101)
Service Manager LVMM; advised vehicle needs fuel system repairs due to fuel contamination which Customer admitted to putting the wrong fuel in the vehicle; referred Customer to his insurance company; Customer trying to correlate no start concern from a few weeks ago to this concern. RCM to call Customer.
01/14/2011 05:11:46 ZEHELD
Voice Mail To Dealer Service Mgr - Vince Vandell @ Sunnyvale Volkswagen (42
RCM LMTRMC. RCM to wait Service Manager call.
01/14/2011 04:06:11 CONLINR
Assigned To RCM - Western - ZEHELD
01/14/2011 03:44:58 BOLTONC
Assigned To RCM - Western - RCM
4VW, original owner; serviced at VW dealer; customer vehicle was stalling and no start; took vehicle to dealer 426101; dealer could not duplicate concern; later customer daughter put in 2 gallons of regular gas and drove vehicle; dealer advised repair bill $10,000 to flush system. Customer seeking assistance. Customer can be reached at 650 5214 3306 anytime. RCM to review.
01/14/2011 03:29:23 BOLTONC
Return To Owner -
CO advised customer was suppose to have vehicle towed to dealer; can follow up with dealer regarding previous concern that could not be duplicated; cannot guarantee assistance with repair bill; apologized for concern; RCM will contact customer by COB 01/17; provided reference; document concern. Customer can be reached at 6505213306 anytime. CO to assign RCM.
01/14/2011 03:28:50 BOLTONC
Reviewed With RCM - Eastern - Michelle
RCM advised customer was suppose to have vehicle towed to dealer; can follow up with dealer regarding previous concern that could not be duplicated; cannot guarantee assistance with repair bill. CO to return to customer.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110015651
Page 2 of 3
Contacts 01/14/2011 03:15:13 BOLTONC
Call From Owner -
Customer states 4th VW; original owner; serviced at VW dealer; while daughter was driving vehicle stalled on highway; took to dealer 426101; dealer could not duplicate concern; later vehicle would not start; turn vehicle off and on and vehicle would start; next time vehicle would not start it took hours to come back on; the customer took vehicle back to dealer and left vehicle for a week; technician drove vehicle for 80 miles and could not duplicate concern; customer took vehicle home and vehicle would not start again; vehicle not start until the next day; customer daughter put 2 gallons of regular gas into vehicle by mistake; customer put in topped it off with diesel gas; customer drove vehicle now vehicle will not start again; dealer advised they drained tank and vehicle will not start; repair bill is $10,000 to take steps to flush fuel system; customer feel it may not be starting for previous concern that cannot be duplicated and not because of gas type. Customer seeking assistance with repair bill. CO to review with RCM.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110015651
Page 3 of 3
Total Cases: 21
Case 110018540
Customer: Ms. Program: Dealer GW Status: 01/25/2011 Closed Source: Dealer Assigned: Christine Ziehmer (ZIEHMEC)
Vehicle:
Production Date: Odometer: Wty Start Date: Dealer:
2010 Volkswagen Jetta 3VWPL7AJXAM 3/22/2010 4,933 Miles 07/05/2010 South Motor Co. Of Dade County (405041)
Reasons
CATEGORY / TYPE / REASON
PART DESCRIPTION
Vehicle Problem / Engine / Stumbles/hesitates/d High pressure pump
ASST REQUEST / CALL INTENT RESOLUTION
Inquiry
Outside Dealer A
Full Assistance
Contacts 01/25/2011 08:43:00 ZIEHMEC
Note To User - CCC
RCM reviewed and closed. No further action
01/21/2011 09:11:09 JOHNSOAL Note To User - CCC SA released the dealers claim in SAGA. No further action required.
01/18/2011 11:06:22 DANTAJI Assigned
Assigned To RCM - Southern - ZIEHMEC
01/18/2011 11:04:11 DANTAJI
Call From Dealer Service Mgr - Vasil @ South Motor Co. Of Dade County (40504
Service Manager advised: the Customer had a concern with the vehicle shutting off; advised that contacted techline and they advised to replace the HPFP; this did not solve the concern; advised that the QTM was sent out and there was fuel vapors in the tank that were causing the concern; advised that warranty would not cover the repair; advised seeking assistance; the warranty parts are $1305; labor is $637 and the rental is $420. RCM advised: will cover the repair as goodwill; advised of reference number. S.A to wait Dealer claim of $2362.00.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110018540
Page 1 of 1
Total Cases: 21
Case 110025915
Customer: Mr. Program: Customer Relations Status: 01/27/2011 Closed Source: Phone Assigned: Kim Landry (LANDRYK)
Vehicle:
Production Date: Odometer: Wty Start Date: Dealer:
2010 Volkswagen Jetta 3VWTL7AJ2AM 10/10/2009 24,000 Miles 10/21/2009 Momentum Volkswagen (425038)
Reasons
CATEGORY / TYPE / REASON
PART DESCRIPTION
Manufacturer / Service / Dissatisfied w/CR Decis
Manufacturer / Vehicle / Product
Vehicle Problem / Engine / Stumbles/hesitates/d Fuel pump
Vehicle Problem / Warning Light / (MIL) Check EFuel pump
ASST REQUEST / CALL INTENT RESOLUTION
Complaint
Not Applicable
Not Applicable
Suggestion Not Applicable
Not Applicable
Complaint
Not Applicable
Not Applicable
Complaint
Goodwill C.R.
Not Applicable
Contacts 01/27/2011 12:48:55 LANDRYK
Call To Owner -
RCM advised: the high pressure fuel pump failed causing metal flakes to go through the system. Customer states: he is aware of this; would like to know if the high pressure fuel pump has been updated; if it has not feels this will happen again; his wife refuses to drive the vehicle; he has a $27K vehicle that cannot be driven for safety reason; seeking his options; his warranty is 3/36. RCM advised: the power train warranty is good for 5 years or 60K miles WOF for manufacturer shortcomings; vehicle is being repaired under that warranty; seeking to know if Customer has a specific request. Customer states: option one would be for VW to put him in a rental or discounted rental for 6-12 months until NHTSA and VW take action. RCM advised: would not be able to meet this request. Customer States: would like to trade into a gasoline engine vehicle. RCM advised: if Customer wants to trade his vehicle in RCM can offer $1000 loyalty voucher towards the purchase. Customer states: this will not work for him; he will be an active pursuer of this concern; he has filed a complaint with NHTSA; will file a complaint with consumer reports and any agency he can; he has been doing professional business for a long time and does not agree with how VW is handling this. Customer disconnected. No further action.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110025915
Page 1 of 4
Contacts 01/27/2011 12:37:02 LANDRYK
Call To Spouse - Ms.
RCM advised: seeking to speak with Customer. Customer states: would like RCM to call Customer on his cell phone; 832-865-1212. Call Customer.
01/27/2011 11:54:50 LANDRYK
Call From Dealer Service Advisor - Eddie @ Momentum Volkswagen (425038)
Service Advisor advised: the high pressure fuel pump failed causing the metal flakes; Customer stated that he wanted VW to extend his warranty. RCM advised: the high pressure fuel pump is covered for 5/60 under the power train warranty; feel this is sufficient coverage at this time; will call Customer. Call Customer.
01/27/2011 10:58:25 LANDRYK
RCM LMTRMC. Wait Dealer call.
Voice Mail To Dealer Service Advisor - Eddie @ Momentum Volkswagen (42503
01/26/2011 05:02:59 LANDRYK
Voice Mail To Owner -
RCM LVMM: still looking into concerns; will follow up with Customer by COB 1-27-2011. Wait Dealer call.
01/26/2011 02:27:50 LANDRYK
RCM LMTRMC. Wait Dealer call.
Voice Mail To Dealer Service Advisor - Eddie @ Momentum Volkswagen (42503
01/26/2011 02:21:20 LANDRYK
Voice Mail From Dealer Service Advisor - Eddie @ Momentum Volkswagen (425
Service Advisor LVMM: looking into Customer's concern; RCM can call for an update. Call Dealer.
01/26/2011 11:45:40 LANDRYK
Voice Mail To Dealer Service Advisor - Eddie Ryder @ Momentum Volkswagen
(Service Manager out of office) RCM LVMM: seeking to discuss diagnosis; provided direct number for call back. Wait Dealer call.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110025915
Page 2 of 4
Contacts 01/25/2011 01:02:11 LANDRYK
E-Mail To Dealer Service Mgr - Derek Bennett @ Momentum Volkswagen (4250
***** Email to derek.bennett@momentumvolkswagen.com; ***** ACTION REQUIRED: Seeking Vehicle Repair Update
Hello! The following customer has contacted Customer CARE seeking a vehicle repair update.
Customer Name: Mr.
Model Year/Model: 2010 Jetta
VIN: 3VWTL7AJ2AM
Reason for Inquiry: Customer states there is metal in his fuel system which has caused a failure.
Please review and advise me of the vehicles status.
If you could please respond within 4 business hours, it would be greatly appreciated. Please select REPLY TO ALL, so my team and I both receive your response.
Thank you in advance for your help.
Kim Landry (248) 754-3484
The information contained in this communication is confidential, private, proprietary, or otherwise privileged and is intended only for the use of the addressee. Unauthorized use, disclosure, distribution or copying is strictly prohibited and may be unlawful. If you have received this communication in error, please notify the sender immediately via email or at (248) 754-5000.
Wait Dealer email.
01/25/2011 12:58:53 ZIEHMEC Assigned for handling
Assigned To RCM - Southern - LANDRYK
01/25/2011 12:49:16 MARTMAR
Assigned To RCM - Southern - ccc
Customer is seeking for the warranty to be extended on the vehicle. RCM to look into Customer's request and follow up with the Customer by COB 1/26/2011. RCM to call Dealer.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110025915
Page 3 of 4
Contacts 01/25/2011 12:42:10 MARTMAR
Call From Owner -
Customer states: Purchased vehicle used; Customer is seeking to document that while his wife was driving the vehicle the check engine light came on and then the engine just stopped; Customer towed vehicle to Dealer 425038 and was advised that there were metal flakes that got into the fuel supply that makes the engine shut down; Customer states VW authorized the repairs and will be covered under warranty; Customer feels this is a safety concern and should be a recall and is seeking to know where VW is in all this. CO advised we document the information internally and if we see that there is a known problem or a pattern with our vehicle we update the parts in the upcoming models to make sure they do not have those same concerns and that when recalls are issued service actions warranty extensions and so on. Customer is seeking for the warranty to be extended on this part since he feels the same thing will happen again in the future; and also seeking options to be taken out of the vehicle if he is not satisfied with the response. CO advised will document request and escalate to RCM who will look into Customer's request and follow up with the Customer by COB 1/26/2011. Customer acknowledged. CO to assign to RCM.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110025915
Page 4 of 4
Total Cases: 21
Case 110034773
Customer: Mr. Program: Mediation/Arbitration Status: 03/08/2011 Closed Source: BBB Assigned: Bonnie Gelfusa (GELFUSB)
Vehicle:
Production Date: Odometer: Wty Start Date: Dealer:
2010 Volkswagen Jetta 3VWRL7AJ0AM 4/7/2010 11,600 Miles 05/05/2010 Stokes Volkswagen (407325)
Reasons CATEGORY / TYPE / REASON
PART DESCRIPTION
ASST REQUEST / CALL INTENT RESOLUTION
Manufacturer / Service / Repurchase/ReplacemeSPECIAL CODE -CORPORATUnknown
Not Applicable
Not Applicable
Manufacturer / Service / Technical Issue (Med/A
Unknown
Not Applicable
Not Applicable
Vehicle Problem / Engine / Stalling
Electric fuel pump
Unknown
Repurchase
Repurchase (M/A
Offers DATE 02/10/2011 02/10/2011
TYPE Reimbursement Repurchase
STATUS Accepted 02/2 Accepted 02/1
AMOUNT $31,197.32
$0.00
DEALER Low Country Volkswagen, LLC (407320)
Contacts 03/08/2011 03:07:33 BENSONE
Scanned file in doc center.
03/04/2011 12:58:40 GELFUSB
Note To User - ccc Disclosure (M/A Only) To Auction - VCI
03/04/2011 12:08:11 PERNOTX
Disclosure (M/A Only) To Med/Arb - GELFUSB
Disclosure completed. Forwarding disclosure for review. No more action needed from MRC.
03/04/2011 11:50:16 PERNOTX
Vehicle To Auction - CB Consignment 03/04/11
MRC requested vehicle to be sent to auction: Good morning, Find ACF for the above mentioned vehicle. MRC to generate disclosure.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110034773
Page 1 of 6
Contacts 03/04/2011 11:47:12 PERNOTX
Final Repair Order (M/A only) From Dealer Service Advisor - Greg @ Low Coun
Final RO 137345. MRC to send vehicle to auction.
03/04/2011 11:46:36 PERNOTX
FAX From Dealer Service Advisor - Greg @ Low Country Volkswagen, LLC (40
Final RO 137345 received. MRC to document
03/04/2011 09:21:22 PERNOTX
Call To Dealer Service Advisor - Greg @ Low Country Volkswagen, LLC (40732
MRC asked to have final RO faxed to send vehicle to auction. SA said he would do it now. MRC to wait for fax.
03/04/2011 09:16:05 PERNOTX Title received. MRC to call SA.
Attached Mail From Financial Institution - Assurant Group
02/24/2011 11:03:01 PERNOTX
Call To Dealer Service Advisor - Jamie @ Low Country Volkswagen, LLC (4073
MRC asked to have last RO to be faxed. SA 320 said he would.
MRC to wait for fax.
02/24/2011 10:43:02 PERNOTX
Internal Mail Document To Corporate - Treasury Department 4-C02
MRC mailed check # 504557 to 4-C02.
MRC to call Service Department for final RO.
02/24/2011 10:34:36 PERNOTX
Ownership Paperwork (Complete) From Dealer Service Mgr - Rob Womack @ L
Ownership paperwork received. MRC to mail check to corporate.
02/24/2011 10:30:59 PERNOTX
Attached Mail From Dealership Personnel - Rob Womack
Docs received: check for $5,042.40, BBRP, VCR, ACF, CNC, POAs. MRC to document.
02/24/2011 04:00:48 CR_BATCH Note To User - PERNOTX Amount for $ 31197.32 was Posted on 02/23/2011. AP reference number: 40009767
02/21/2011 03:45:41 PERNOTX
E-Mail To Owner - Mr.
MRC generated and e-mail letter. MRC to wait for paperwork.
02/21/2011 03:21:46 PERNOTX
Call From Owner -
Owner said needed a letter e-mailed saying Volkswagen bought vehicle back. MRC to e-mail letter.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110034773
Page 2 of 6
Contacts 02/21/2011 03:20:50 PERNOTX
Approved By Med/Arb - PERNOTX
VCI 863809285, VIN 3VWRL7AJ0AM120665, $31,197.32. MRC to wait for paperwork.
Request check to pay off vehicle for
02/21/2011 03:15:37 PERNOTX MRC to request pay off check.
Vehicle To Closing - 02/18/11
02/21/2011 03:15:01 PERNOTX
Call To Dealership Personnel - Mr. Womack @ Low Country Volkswagen, LLC (4
DP 320 confirmed the closing went well. MRC to document.
02/18/2011 03:53:40 PERNOTX
Attached Mail From Better Business Bureau - Edith Newton
Settlement letter received. MRC waiting for closing to happen.
02/15/2011 02:35:45 PERNOTX
Closing Package (M/A Only) To Dealership Personnel - Rob Womack @ Low C
SONed closing docs to DP 320. MRC waiting for closing to happen.
02/15/2011 02:34:54 PERNOTX
Call To Owner - Mr.
MRC confirmed closing on Feb 18 @ 4:30pm. MRC to SON closing docs.
02/15/2011 02:20:08 PERNOTX
Call To Dealership Personnel - Rob @ Low Country Volkswagen, LLC (407320)
DP 320 said Feb 18 at 4:30pm is fine for the closing. MRC to call customer.
02/15/2011 02:17:00 PERNOTX
Call From Owner - Mr.
Customer said could do the closing on Feb 18 at 4:30pm. MRC to call SM 320.
02/15/2011 01:33:38 PERNOTX
Voice Mail To Owner - Mr.
MRC left a voicemail regarding closing date. MRC to wait for customer call back.
02/15/2011 01:31:31 PERNOTX
E-Mail From FOM - Jim Stewart
I understand this car is located at Low Country VW 407320 currently. It is repaired, but they are test driving to verify repair. What dealer do you want to do the repurchase? If low country can handle it, the service manager is very trustworthy and can complete the paperwork for us. Rob Womack. Let me know how soon you want to do it.
MRC to contact customer.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110034773
Page 3 of 6
Contacts 02/10/2011 11:52:44 PERNOTX
E-Mail To FOM - Jim Stewart
New repurchase at Low Country Volkswagen. Benjamin Campbell, VIN 3VWRL7AJ0AM
, DLR: Low
Country Volkswagen, Fuel syst. Replacement. When can you do it? What time is best? Where do I mail the docs?
MRC to wait for FOM response.
02/10/2011 11:48:21 PERNOTX
Case assigned by Analyst. MRC to contact FOM.
Closing Processed By MRC - PERNOTX
02/10/2011 09:48:10 GELFUSB
E-Mail To VCI - VCI
Can you please put account 863809285 in protective status? We are repurchasing the vehicle.
02/10/2011 09:45:27 GELFUSB
Assigned To Remarketing Coordinator - PERNOTX
FOM is Jim Stewart, dlr is 407320, repurchase due to fuel system replacement. VCI retail account
,
account in protective status. CUST OWES US $5042.40 to get out of vehicle.
02/10/2011 09:42:11 GELFUSB Rec'd signed acceptance.
Attached Mail From Owner -
02/03/2011 01:06:26 GELFUSB
Call From Owner -
He wanted to know how long it would take for the transaction for the repurchase. Advised him it would be about 2 weeks, he would need at least that much time to gather the money. He will send the signed acceptance.
02/03/2011 10:47:06 GELFUSB
E-Mail To Multiple Roles - owner/E Newton
Sent offer to repurchase, cust will be out of pocket $5042.40 to have vehicle repurchased.
02/03/2011 10:17:32 GELFUSB
E-Mail To Better Business Bureau - Edie Newton
The offer for repurchase will include the payments he has made, we would not give him back double payments.
02/03/2011 10:17:12 GELFUSB
E-Mail From Better Business Bureau - Edie Newton
The owner wanted a repurchase and the 2 payments he was offered.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110034773
Page 4 of 6
Contacts 02/03/2011 08:58:58 GELFUSB
E-Mail From Owner -
Could you send us how much it would be to buy us out of the car. I also wanted to ask about the 2 months payments that was promised to me for the inconvenience and having to deal with all that has gone wrong with my vehicle. I feel that Volkswagen should in some way reimburse us for our time and trouble we have dealt with. We have been accused and told by the service manager at stokes that it was our fault that we caused the problems and that VW would cover the repairs as courtesy. I knew that the diesel was not contaminated, the mechanic from the dealer admitted to me that there never was any gasoline mixed with my diesel. Too make a long story short What can be done to get this resolved as quickly as possible so my family and I can move on.
02/03/2011 08:58:35 GELFUSB
E-Mail To VCI - VCI
Please email me the payment history for account
02/01/2011 03:34:00 GELFUSB
Call From Dealer Sales Mgr - Eddie @ Low Country Volkswagen, LLC (407320)
He wanted to know more about the offers I discussed with the owner. The owners like him and he wants to explain them to him to see if and where he can help. Gave him info on both scenarios. He will call the owner and tell them that the offer to replace is not a bad deal at all.
02/01/2011 01:56:21 GELFUSB
Call From Owner -
States that they don't have the $3500 for a replacement, but they really just don' t like the Jetta. Asked about a repurchase. Ran numbers based on what we have now and advised owner that he would about about $5894 to get out of the vehicle. He needs to think about what to do and he will get back to me.
02/01/2011 01:35:08 GELFUSB
E-Mail To Multiple Roles -
FOM
Sent offer to replace, did not charge the $2306 in usage, but did charge $3500 in upgrade fee.
02/01/2011 01:27:06 GELFUSB
Call From Owner -
They want a CC Sport in replacement, advised diff was $3500. I would send offer via email.
01/31/2011 03:29:50 GELFUSB
Call To Owner -
Offered to replace his vehicle. They do not want another Jetta, they don't like the 2011. They are going to go look at the dlr to see what other vehicles they like. Advised him that they need to work within the $26605 range for new vehicle. Note that between usage, neg equity, and contracts, cust would owe a lot to get out of this vehicle. Will do what I can to keep them in the replacement mind set, if not, they will not be happy with the outcome. He also mentioned that the dlr was going to give him 2 payments. Advised him that was tabled for now until we know how this is going to proceed. He will let me know what type of veh he is interested in.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110034773
Page 5 of 6
Contacts 01/31/2011 02:57:53 GELFUSB
Call To FOM - Jim Stewart
The veh is at Low Country right now for what seems to be a fuel pump noise. Stokes is holding the payments. The dlr opened a VTA and are waiting for the techline to call them. He asked me to work with the owner to get the owner out of their vehicle.
01/31/2011 10:44:19 GELFUSB
Call To FOM - Jim Stewart
He is not aware the veh came back. Advised him I would contact the SM.
01/31/2011 10:40:44 GELFUSB
E-Mail From Better Business Bureau - Edie Newton
Bonnie this customer called today and informed me that he picked the car up Friday. He had it for 4 hours and it broke down again and went back in the shop.
01/28/2011 10:55:44 GELFUSB
E-Mail To FOM - Jim Stewart
This is regarding the case with Stokes that I saw you were working on with Nell.
Mr.
filed with the BBB. I saw in the notes that he said that he was going to close his case with them and
I have an email to the BBB to see if that has happened. In the meantime, can you have the dealer hold up on
giving them the payments they were offered until we confirm that the BBB case is closed?
01/28/2011 10:53:18 GELFUSB
E-Mail To Better Business Bureau - Edie Newton
According to notes from our call center, this customer stated that he was going to close his BBB case. Did that happen? They were offered 2 payments and accepted it.
01/28/2011 10:46:42 GELFUSB
Call, Email and/or Letter By User - Bonnie Gelfusa
01/28/2011 10:44:23 GELFUSB
Attached Mail From Better Business Bureau - Edith Newton
Rec'd CCF, concerns listed as entire fuel system replaced, wiring harness replaced, cam sensor replaced, stalling (due to fuel system). Per case with level 1, cust was offered 2 payments and advised that he would drop his BBB claim. Veh is repaired.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110034773
Page 6 of 6
Total Cases: 21
Case 110034824
Customer: Program: Mediation/Arbitration Status: 04/06/2011 Closed Source: BBB Assigned: Nicholas Cardoni (CARDONN)
Vehicle:
Production Date: Odometer: Wty Start Date: Dealer:
2009 Volkswagen Jetta 3VWRL71K29M 10/26/2008 42,249 Miles 04/30/2009 Volkswagen Pasadena (422116)
Reasons CATEGORY / TYPE / REASON
PART DESCRIPTION
ASST REQUEST / CALL INTENT RESOLUTION
Manufacturer / Service / Customer Relations (MeSPECIAL CODE -CORPORATUnknown
Not Applicable
Not Applicable
Vehicle Problem / Engine / Stalling
High-pressure pump
Unknown
Repurchase
Cash Settlement
Offers DATE 03/02/2011 03/07/2011
TYPE Reimbursement Warranty
STATUS Accepted 03/0 Accepted 03/0
AMOUNT $1,500.00
$0.00
DEALER
Contacts 04/06/2011 12:52:54 ANGERK2
Note To User - ccc
Scanned file to doc center 4/6/11
03/07/2011 02:33:51 CARDONN
Mail To Owner - Mr
Sent check and warranty ext via Fed Ex EON.
03/07/2011 01:25:59 ANGERK
Assigned To Team3 - CARDONN
Check # 71012469 for amount $1,500.00 received. Forwarded check to advocate for handling.
03/02/2011 10:35:23 CARDONN Req check.
Approved By Med/Arb - Nick Cardoni
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110034824
Page 1 of 4
Contacts 03/02/2011 10:32:01 CARDONN
Attached Mail From Better Business Bureau - Rosa Tinoco
Recd acceptance to cash settlement and ext warranty on fuel system.
02/21/2011 03:59:18 CARDONN
E-Mail To Better Business Bureau - Rosa Tinoco
I can provide a 2 year/ 24,000 mile, whichever occurs first, extended warranty on the fuel system.
02/21/2011 03:57:41 CARDONN
E-Mail From Better Business Bureau - Rosa Tinoco
The customer is willing to accept the $1,500.00 goodwill but he did ask me to clarify to you that he's not seeking or expecting a 100,000 miles extended warranty. He seeks "some kind" of VW extended warranty for the fuel pressure part that keeps breaking down.
Can you please review/consider his request further and get back to me?
02/14/2011 11:05:30 CARDONN
E-Mail To Better Business Bureau - Rosa Tinoco
VW would like to provide the inspection/ repair with reimb of $1500.
02/14/2011 11:03:34 CARDONN So I am requesting two things:
E-Mail From Better Business Bureau - Rosa Tinoco from owner
1) Extend my Powertrain Warranty (which includes the High Pressure Fuel Pump and any possible damage it
has caused or will cause) to 10 years/ 100,000 miles (This is the same warranty that
is already on my
DSG Transmission). I'm already at 43,000 miles in less than two years so this is going to be up in no time and
should NOT be an issue for VWoA. BMW is covering their
HPFP for 10 years/120,000 miles (that's
confidence); I have info on that if you need it as well, but you can Google it. It all started with a national ABC
investigation which can be seen on
YouTube.
2) Reimburse me $1000.00 for the inconvenience and dissatisfaction plus $766.62 for the most recent 40,000
mile services (money that I am not too happy to be spending on a car that can
suddenly die on
me at any moment) for a total of $1766.62.
02/14/2011 11:01:13 CARDONN
E-Mail From Better Business Bureau - Rosa Tinoco
I spoke with Mr. Shkut directly and relayed your offer. He is willing to consider the offer and also seeks that VW reimburses him for the recent 40,000 mile maintenance repairs he paid for; $780.00 (he is to forward me receipts). He also seeks an extended warranty for the fuel pressure pump that keeps breaking down.
Let me know what your thoughts are?
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110034824
Page 2 of 4
Contacts 02/04/2011 03:18:16 CARDONN
Please see the attached MRF.
E-Mail To Better Business Bureau - Rosa Tinoco
In addition, Volkswagen is willing to reimburse the customer $1,000. This amount would be deducted from any future potential settlement.
02/04/2011 03:10:34 CARDONN Recd dup copy of ROs.
Attached Mail From Better Business Bureau - Rosa Tinoco
02/03/2011 01:19:07 PASTORL
Note To Med/Arb - CARDONN
Forwarded Dealer 422116 Repair Order's to analyst for review. Wait for review.
02/03/2011 01:16:53 PASTORL
FAX From Dealer Service Mgr - Jay Piamonte @ Volkswagen Pasadena (42211
Received fax from Dealer 422116 with Repair Order's. Assign to analyst.
02/03/2011 09:18:59 PASTORL
E-Mail To Multiple Roles - Nick C., Jay P., Bob M. @ Volkswagen Pasadena (42
Resent email with Dealer Repair Order's request. Wait for Dealer 422116 Repair Order's.
02/03/2011 09:14:55 PASTORL
FAX From Dealer Service Mgr - Mat Chudy @ Kimball Volkswagen (422577)
Received fax with Repair Order's from Dealer 422577. Wait for Dealer 422116 Repair Order's.
02/03/2011 09:13:09 PASTORL
Attached Mail From Better Business Bureau - Rosa Tinoco
Received BBB MRF CAMRF request. Wait for Dealer 422116 & Dealer 422577 Repair Order's.
02/01/2011 10:21:29 PASTORL
E-Mail To Multiple Roles - Nick C., Jay P., Bob M. @ Volkswagen Pasadena (42
Emailed Dealer 422116 requesting Repair Order's. Wait for Dealer 422116 Repair Order's.
02/01/2011 10:14:50 PASTORL
E-Mail To Multiple Roles - Nick C., Matt C., Joe A. @ Kimball Volkswagen (4225
Emailed Dealer 422577 requesting Repair Order's. Wait for Dealer 422577 Repair Order's.
01/28/2011 11:26:01 CARDONN
Assigned To Arbitration Specialist - PASTORL
Forward for handling. Please collect repair history.
01/28/2011 11:25:49 CARDONN
Case Owned By Med/Arb - Nick Cardoni
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110034824
Page 3 of 4
Contacts 01/28/2011 11:24:10 CARDONN
Attached Mail From Better Business Bureau - Rosa Tinoco
Recd CCF from the BBB. Vehicle has 42,249 miles and has been serviced at DLR 422577. Listed concerns as vehicle stalled and high pressure pump was replaced. Seeking repurchase.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110034824
Page 4 of 4
Total Cases: 21
Case 110036604
Customer: Mr. Program: Customer Relations Status: 02/01/2011 Closed Source: Phone Assigned: Adrianny Colon (COLONAD)
Reasons
CATEGORY / TYPE / REASON Vehicle Problem / Engine / Stalling
Vehicle:
Production Date: Odometer: Wty Start Date: Dealer:
2009 Volkswagen Jetta 3VWAL71K89M 12/4/2008 37,800 Miles 02/26/2009 Autobarn Volkswagen Countryside (402146)
PART DESCRIPTION Injection pump
ASST REQUEST / CALL INTENT RESOLUTION
Complaint
Goodwill Repair
Partial Assistance
Contacts 02/01/2011 02:18:43 COLONAD
Call To Owner - Mr.
RCM advised: after researching concerns further it was determined that repairs will be cover under the Powertrain warranty; customer does not have to pay for deductible; if there is anything else found not cover under Powertrain we will let customer know. Customer acknowledged. No further action.
02/01/2011 02:10:45 COLONAD
Voice Mail From FOM - Trent
FOM LVMM stating: repairs will be cover under Powertrain warranty. RCM to call customer and advise.
02/01/2011 01:00:58 COLONAD
Call To FOM - Trent @ Sud's Volkswagen (402121)
RCM advised: Dealer advised that repairs may be cover under Powertrain warranty; will like to be 100% sure before advising the customer about any coverage. FOM states he will get more information and call RCM back with an answer. RCM to wait field contact.
02/01/2011 12:54:07 COLONAD
Call To Dealer Service Mgr - Mike @ Sud's Volkswagen (402121)
RCM advised: seeking to make sure the customer's concerns are not cover under power train; Service Manager states customer actually needs to have injection pup replaced; maybe cover under power train. RCM advised: will like to be sure before advising customer that is going to be cover. Service Manager states he will call RCM back once he is 100% sure that concerns are cover under warranty. RCM acknowledged. RCM to call FOM.
02/01/2011 12:52:38 COLONAD
Note To User - CCC
Customer is still under Powertrain warranty; power train warranty is for 5/60. RCM to call Dealer and verify y if customer's concerns should be cover under power train warranty.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110036604
Page 1 of 3
Contacts 02/01/2011 12:43:46 COLONAD
Call To Owner - Mr.
RCM advised: we will like to assist with repairs a goodwill gesture; customer will be responsible for a $250 deductible; advised customer to contact Dealer for repairs. Customer states/seeking to know if he can get a loaner from Dealer. RCM advised customer to work with Dealer directly to see if they can provide a loaner at their discretion; rental is not cover as vehicle is out of the NVLW. Customer acknowledged. No further action.
02/01/2011 09:43:32 COLONAD
Return Call From Dealer Service Mgr - Mike @ Sud's Volkswagen (402121)
RCM advised: Spoke with FOM who advised we will assist customer with the repairs as a goodwill gesture; customer will be responsible for $250 deductible. Service Manager states: he will go ahead and order the parts for the vehicle. RCM to call customer.
02/01/2011 09:37:39 COLONAD
Call To Dealership Personnel - Receptionist @ Sud's Volkswagen (402121)
RCM advised: seeking to speak with Service Manager. DP states Service Manager is not available; will take the message and have Service Manager call RCM back. RCM to wait Dealer call.
01/31/2011 05:22:10 COLONAD
Call To FOM - Trent Hauschild
RCM advised FOM of customer's request. FOM states: we can pay $250 deductible and we will cover the rest as a goodwill gesture. RCM to call Dealer.
01/31/2011 05:11:28 COLONAD
Voice Mail From Dealer Service Mgr - Mike @ Sud's Volkswagen (402121)
Service Manager LVMM stating: performed test and there are no sign of fuel contamination in the vehicle; states there are metal shavings in the fuel filter indicating that the fuel pump is bad; states everything in the fuel system needs to be replaced costing around $7000.00; Service Manager is seeking to know how RCM will like to proceed. RCM to call FOM.
01/31/2011 11:45:45 COLONAD
Call To Dealer Service Mgr - Mike @ Sud's Volkswagen (402121)
RCM advised: seeking information on diagnosis. Service Manager states: customer stated vehicle stalled when going down the road; customer may need a high pressure pump; Dealer has a fuel kit and will test to make sure gasoline was not added to the vehicle. RCM advised Service Manager to call back with final diagnosis; if concerns are not related to outside influence we will look into possible assistance. RCM to wait Dealer call.
01/31/2011 10:31:00 COLONAD
Assigned To RCM - Central - COLONAD
01/31/2011 10:27:26 NIXONCR
Assigned To RCM - Central - unassigned
Please follow up with DLR 402121 about CUST's high pressure fuel pump concern. Follow up by COB 02/01 at 312-804-1989. RCM to research.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110036604
Page 2 of 3
Contacts 01/31/2011 10:26:01 NIXONCR
Return To Owner -
CO advised would like to look into possible assistance; will escalate to RCM; RCM will contact Dealer 402121 to look into possible assistance; RCM will then follow up with Customer no later than COB 02/01. Customer acknowledged. CO to escalate to RCM.
01/31/2011 10:20:03 NIXONCR
Reviewed With Associate - Tanya - RCM Helpline
01/31/2011 10:19:49 NIXONCR
Call From Owner -
Customer states while driving the vehicle dies on the highway; had vehicle towed to Dealer 402121 to have looked at; Dealer advised need to replace the high pressure fuel pump; Dealer advised they were going to call corporate about this since he is outside of warranty. Customer seeking update on that call. CO advised they may have been calling the warranty helpline; do not show a call on file for any call since 02/2007. Customer acknowledged. Customer seeking to have assistance with repair. CO to review with associate.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110036604
Page 3 of 3
Total Cases: 21
Case 110037297
Customer: Mr. Program: Dealer GW Status: 01/31/2011 Closed Source: Dealer Assigned: Kim Landry (LANDRYK)
Reasons
CATEGORY / TYPE / REASON Dealer / Service / Dealer Calling In
Vehicle Problem / Engine / Stalling
Vehicle:
Production Date: Odometer: Wty Start Date: Dealer:
2010 Volkswagen Jetta 3VWAL7AJ4AM 9/28/2010 Miles 10/30/2010 DeMontrond Automotive Group Inc. (425129)
PART DESCRIPTION High pressure pump
ASST REQUEST / CALL INTENT RESOLUTION
Inquiry
Inside Dealer Aut
Not Applicable
Complaint
Inside Dealer Aut
Not Applicable
Contacts 01/31/2011 05:18:35 LANDRYK
E-Mail From Dealer Service Mgr - Chuck @ DeMontrond Automotive Group Inc.
5767 MILES AND YES THE ENTIRE FUEL SYSTEM. I just spoke to a very nice lady named Lucy who will help me. Thank you very much!! No further action.
01/31/2011 04:58:42 LANDRYK
Face-To-Face With Roadside - Lucy
Roadside advised: Customer must call Roadside when the breakdown occurs; if the vehicle is towed by the police before Roadside gets there the Customer can seek reimbursement up to $150. RCM to wait Dealer email.
01/31/2011 04:53:50 LANDRYK How many miles?
E-Mail To Dealer Service Mgr - Chuck @ DeMontrond Automotive Group Inc. (4
Do we need to replace the entire fuel system? RCM to research.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110037297
Page 1 of 2
Contacts 01/31/2011 04:52:06 LANDRYK
E-Mail From Dealer Service Mgr - Chuck Cartwright @ DeMontrond Automotive
We have a customer whose Jetta was towed because it was broken down on Sunday Jan 16th. It was towed off of I-45 to a storage lot and to get the car out of storage to our dealer on Monday it cost the customer $259.95. His vehicle is a 2010 Jetta TDI and what failed was the high pressure fuel injection pump. His car quit running on the freeway and in Houston when you are broke down on the Freeways they hook you and get you off. Anyway the customer did not call roadside¿ Let me know RCM to email Dealer.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110037297
Page 2 of 2
Total Cases: 21
Case 110079362
Customer: Mr. Program: Executive Status: 03/08/2011 Closed Source: Phone- Exec Mgmt Assigned: Kathrene Fox (FOXK1)
Vehicle:
Production Date: Odometer: Wty Start Date: Dealer:
2009 Volkswagen Jetta 3VWTL71K89M 5/22/2009 24,268 Miles 07/21/2009 King Volkswagen (409151)
Reasons
CATEGORY / TYPE / REASON
PART DESCRIPTION
Manufacturer / Service / Complaint about Offer
Vehicle Problem / Engine / Stumbles/hesitates/d High pressure pump
ASST REQUEST / CALL INTENT RESOLUTION
Complaint
Not Applicable
EO - Dealer Reso
Complaint
Repair
Denial - Outside
Contacts 03/08/2011 10:46:26 FOXK1
Note To User - CCC
We consulted our technical hotline ticket and reached out to the dealer. We found the field was involved and
determined this was a warranty issue. The vehicle was repaired under warranty, and returned to the customer on
March 4. We contacted Mr.
to apologize for his vehicle experience, and confirmed he is satisfied with the
decision. Mr.
let us know he is pleased, and appreciated our follow up.
03/08/2011 10:45:49 FOXK1
Call To Owner - Mr.
ES advised of receipt of letter, apologized for the vehicle experience, do understand from 409151 the vehicle has been repaired and returned to him. Customer advised it has, it was nice it was covered, and appreciated the follow up. No further action.
03/08/2011 10:42:23 FOXK1
Call To Dealer Service Mgr - Jason @ King Volkswagen (409151)
Dealer advised on 3/4 repairs were done, covered by FOM in warranty. ES call customer.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110079362
Page 1 of 4
Contacts 03/07/2011 04:22:29 FOXK1
Mail To Executive - Jonathan Browning
Mr.
provided us with the National Highway and Traffic Association documentation noting the investigation,
and consumer complaints. He is requesting us to correct the problem within 30 days of receipt of the letter. He
received our letter noting the recall and warranty extension on his DSG transmission. He still has on-going issues
from the transmission. On two occasions King Volkswagen changed his oil and the next day the oil was in his
driveway. Currently he is adding a quart of oil every 5,000 miles, and they have found major damage in the fuel
system caused by contaminated diesel fuel. He has never put any other fuel but diesel fuel in his vehicle. He is
being told this will cost him $7,000.00, and he will not pay for the repair when he is in warranty. This issue is with
the high pressure fuel pump. If we are unable to repair it, he will expect a repurchase or a suitable replacement
vehicle pursuant to 14-1502 (c) of the act.
03/07/2011 02:20:53 MARASHS
Assigned To Eastern - FOXK1
03/07/2011 02:20:22 MARASHS
Attached Mail From Owner - Mr.
02/25/2011 09:16:13 DANTAJI
Note To User - CCC
No further action pending Customer call.
02/24/2011 04:14:55 HIDDLEJ
Return To Owner -
CA returned to Customer; CA apologized for wait; CA explained RCM was out of office today, however CA reviewed with another RCM; Customer acknowledged; CA explained that if Customer chooses to take vehicle to Dealer 409144 for a second opinion, it would be a second diagnosis, Dealer would not know previous diagnosis unless Customer provided to them; Customer acknowledged; CO explained does see that when RCM was last speaking with him about having a second opinion she was going to offer to Customer to cover the cost of towing to other Dealer as a Goodwill gesture; CA explained that was when Customer passed phone to his wife; Customer apologized and explained that his wife was very upset about situation because when the vehicle broke down they had just left the dentist where his wife had just had oral surgery performed and she had gauzes in her mouth; CA acknowledged; Customer inquired if he could just contact VW Roadside; CA confirmed and stated he is still within Roadside parameters; CA explained that if he is charged then he can submit those records to RCM to review for the reimbursement; Customer acknowledged; CA explained if he would like, when he makes his appointment with Dealer 409144 he can contact CCC back and CCC can review with that Dealer for their diagnosis; Customer acknowledged; Customer inquired if he is able to get copies of case notes; CA explained these are VW internal purposes only, the only way to obtain them would be through legal;' Customer acknowledged and states that is what may happen; CO to review and close pending Customer call back
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110079362
Page 2 of 4
Contacts 02/24/2011 04:13:22 HIDDLEJ
Face-To-Face With RCM - Eastern - Marcell
CA reviewed concerns with RCM; RCM advised the 2nd Dealer would perform a diagnosis, they would not be seeing the other Dealer information unless Customer provided that to them; this is strictly a second diagnosis; CA also inquired about possibly offering the towing to Dealer as original RCM was going to offer; RCM advised CA can provide that option to Customer; CA to return to Customer
02/24/2011 04:12:42 HIDDLEJ
Call To RCM - Southern - Kim L.
CA attempted to reach RCM back up (RCM out of office today); RCM back up unavailable; CA to review with another RCM
02/24/2011 04:03:55 HIDDLEJ
Call From Owner -
Customer states he is calling to check on status of case; Customer provided case number; CA reviewed case notes and does see that his case was escalated to a RCM to speak with Dealer regarding mis-fueling; Customer confirmed; CA advised does see that Customer and his wife spoke with RCM on Tuesday; CA explained after that call RCM spoke again with Dealer 409151 to verify the diagnosis and provide Dealer with Customer comments from call; CA explained per RCM and Dealer conversation Dealer still had sample that smelled like gasoline; Customer states Dealer "claims" they took this sample, Customer cannot confirm that as he never saw them take it; Customer states he was never provided lab reports to confirm; Customer feels Dealer is unscrupulous and immoral; CA apologized for his concerns; CA explained to Customer that he could take his vehicle to another Dealer for a second opinion if he would like; Customer states would he have to be to tow it there and if he does take the vehicle to Dealer 409151 would they just say the same thing as Dealer 409151 because it's in the system like that, or would they do a full diagnosis; CA uncertain on that; CA asked to place Customer on hold to research that for him; Customer accepted; CA to review
02/22/2011 04:51:30 DANTAJI
Call To Dealer Service Advisor - Wayne @ King Volkswagen (409151)
RCM advised: would just like to verify the diagnosis and provided the Customer comments. Service Advisor states: they still have the sample; it clearly smells of gasoline. No further action.
02/22/2011 04:49:55 DANTAJI
Continued Comment With Spouse - Mrs.
Customer states: will not take the vehicle to another Dealer; will not pay for that; they only go to a reputable gas station and only use diesel fuel; will see VW in court. Customer disconnects. RCM to call Dealer to verify the diagnosis.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110079362
Page 3 of 4
Contacts 02/22/2011 04:41:42 DANTAJI
Call To Owner -
RCM advised: calling to follow up; the Dealer was contacted and the vehicle diagnosis is that the vehicle was miss-fueled; the Dealer can smell gasoline in the vehicle; based on that we are not able to cover the repairs under warranty; advised that the concerns are not due to a manufacture shortcoming but an outside influence. Customer states: did not put gasoline in the vehicle; only diesel; when the Customer went to the Dealer, he smelled the fuel door and it smells like diesel; already has a lawyer; has had problems with the Dealer; it took the Dealer 4 times to correctly do an oil change; the Dealer may have out gasoline in the vehicle. RCM advised: if the Customer feels that the Dealer did something to the vehicle it is a workmanship concern; advised that if the Customer is seeking a second opinion, can have the vehicle towed to another Dealer for a second option (at this point RCM was going to offer to cover the towing for the Customer as goodwill but the Customer passed the phone to his wife).
02/22/2011 04:02:58 DANTAJI
Call To Dealer Service Advisor - Wayne-SM OOO @ King Volkswagen (409151)
RCM advised of the Customer vehicle and seeking repair information. Service Advisor states: after the Dealer looked at the vehicle, the vehicle was miss-fueled; the Dealer could smell the gasoline in the vehicle and there was metal throughout; not a case of poor fuel quality; the dealer has a sample of the fuel and it is not the color of diesel fuel or the smell of diesel fuel. RCM to call Customer.
02/22/2011 10:26:15 DANTAJI
Voice Mail To Dealer Service Mgr - Jason @ King Volkswagen (409151)
RCM LVMM advising of the Customer vehicle and seeking repair information. RCM to wait Dealer call.
02/21/2011 11:20:26 DANTAJI Assigned
Assigned To RCM - Southern - DANTAJI
02/21/2011 11:08:56 MARTMAR
Assigned To RCM - Southern - ccc
Customer is seeking for the vehicle to be repaired under warranty because he has never put gasoline in the vehicle. RCM to confirm diagnosis with Dealer 409151 and follow up with the Customer by COB 2/22/2011. RCM to call Dealer.
02/21/2011 11:04:10 MARTMAR
Call From Owner -
Customer states: on Friday while driving the vehicle on the highway the vehicle just died; Customer towed the vehicle to Dealer 409151 and was advised that they found gasoline in the fuel system; Customer states: he has never put gasoline in the vehicle and always goes to the best diesel stations. Customer is seeking for the vehicle to be repaired at no cost to him. CO advised will escalate concern to RCM who will contact the Dealer and confirm the diagnosis. Customer states: is working with Service Director Robert Okopal. CO advised the RCM will follow up with him by COB 2/22/2011. Customer acknowledged. CO to assign to RCM.
Note: Does not include program codes for Roadside Assistance, iSKY or IQS Outbound Call
Case: 110079362
Page 4 of 4
Total Cases: 21
VW File Number 500951
Model TOUAREG
Model Year 2009
VIN WVGFM77L89D
Vehicle Mileage
4917
TREAD Part ID Open Date
2010
09/02/2009
Sale Order Country
United States
Workshop Finding
GFF SCAN,FAULT P0087 LOW FUEL RAIL PRESSURE. CHECKED FUEL SUPPLY PUMP VIA OUTPUT TEST. PUMP WAS AUDIBLE. CHECKED FUEL FILTER HOUSING FOR FUEL CONTAMINATION. FOUND A VERY SMALL AMOUNT OF METAL SHAVINGS ON TOP OF FILTER.
Activity Date 09/02/2009
09/02/2009
09/02/2009
09/02/2009
09/02/2009
09/08/2009 09/08/2009 09/08/2009 09/08/2009
09/08/2009
09/08/2009 09/15/2009 09/15/2009 09/17/2009 09/17/2009 09/22/2009 09/22/2009 09/28/2009 09/28/2009 10/01/2009 10/01/2009 10/01/2009
Activity Time 11:30
11:30
11:41
11:41
11:41
14:17 16:28 17:11 17:12
17:43
18:12 11:44 12:11 15:38 17:04 08:42 21:10 11:40 12:27 15:42 16:26 16:26
Activity Comments ISSUE OPENED BY DEALERSHIP VEHICLE DIED WHILE DRIVING. CRANKS BUT NO START. GFF SCAN,FAULT P0087 LOW FUEL RAIL PRESSURE. CHECKED FUEL SUPPLY PUMP VIA OUTPUT TEST. PUMP WAS AUDIBLE. CHECKED FUEL FILTER HOUSING FOR FUEL CONTAMINATION. FOUND A VERY SMALL AMOUNT OF METAL SHAVINGS ON TOP OF FILTER. CUSTOMER COMMENTS: VEHICLE DIED WHILE DRIVING. CRANKS BUT NO START. I ADVISED THE TECH TO REPLACE THE ENTIRE FUEL SYSTEM, ANYTHING THAT FUEL CONTACTS NEEDS TO BE REPLACED. ALSO ATTACH A PHOTO OF THE HIGH PRRESURE FUEL PUMP SHOWING THE PARTS TAG. TO THE VTA WORKSHOP FINDINGS: GFF SCAN,FAULT P0087 LOW FUEL RAIL PRESSURE. CHECKED FUEL SUPPLY PUMP VIA OUTPUT TEST. PUMP WAS AUDIBLE. CHECKED FUEL FILTER HOUSING FOR FUEL CONTAMINATION. FOUND A VERY SMALL AMOUNT OF METAL SHAVINGS ON TOP OF FILTER. PARTS ARE ON ORDER. MOST PARTS ARE NO STOCK IN THE US. MAY TAKE SOME TIME BEFORE PARTS ARRIVE. ISSUE UPDATED DUE TO UPDATE FROM TECH PLACED IN P1 STATUS ISSUE SENT TO DEALERSHIP HERE IS THE PICTURE OF THE HIGH PRESSURE PUMP PARTS TAG AS REQUESTED. ALSO INCLUDED A PICTURE OF THE FUEL THAT CAME OUT OF THE PUMP. I EMPTIED IT INTO A BOX( METAL IS VISABLE) THANKS FOR THE UPDATE AND PICTURES OF THE FUEL AND PUMP STILL WAITING ON PARTS THANKS FOR THE UPDATE P1 STILL WAITING ON PARTS THANKS FOR THE UPDATE P1 WE ARE WAITING ON RED ORDERED PARTS SALES DOC. 1006002546. (FUEL PUMP AND INJECTORS) THANKS FOR THE UPDATE P1 THE FUEL PUMP WAS RECEIVED THIS MORNING. ALL ORDERED MATERIAL FOR THIS VEHICLE HAS BEEN RECEIVED. THANKS FOR THE UPDATE PLEASE CLOSE ONCE REPAIR IS COMPLETE FUEL SYS REPLACED. WORK COMPLETED. ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED ISSUE UPDATED
Consultant's Closing Comments FUEL SYSTEM REPALCED.
VW File Number 509752
Model TOUAREG
Model Year 2009
VIN WVGFM77L89D
Vehicle Mileage
987
TREAD Part ID Open Date
2045
09/23/2009
Sale Order Country
United States
Workshop Finding METALL PARTICLES IN FUEL FILTER. GFF SHOWS DTC'S #P0087 012 FUEL RAIL PRESSURE TOO LOW AND P0087 010 FUEL PRESSURE TOO LOW.
Activity Date 09/23/2009 09/23/2009 09/23/2009 09/23/2009 09/23/2009
09/23/2009 09/23/2009 09/23/2009
09/23/2009
09/23/2009
09/23/2009 09/28/2009 09/28/2009 09/28/2009 09/28/2009 09/29/2009 10/09/2009 10/09/2009 10/13/2009
10/15/2009 10/15/2009 10/15/2009 10/15/2009
10/19/2009
10/19/2009 10/19/2009
Activity Time 18:21 18:21 18:26 18:26 18:26
18:27 18:33 18:43
18:44
18:44
18:45 11:09 11:24 12:32 18:27 11:37 13:10 13:23 12:30
12:41 12:43 14:08 14:21
11:26
11:33 12:31
Activity Comments CUSTOMER STATES ENGINE DIED AT IDLE WON'T RESTART. METALL PARTICLES IN FUEL FILTER. GFF SHOWS DTC'S #P0087 012 FUEL RAIL PRESSURE TOO LOW AND P0087 010 FUEL PRESSURE TOO LOW. ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES ENGINE DIED AT IDLE WON'T RESTART.
PLEASE TAKE A FUEL SAMPLE. PUT IN A STYROFOAM CUP AND SEE IF IT EATS THROUGHT THE CUP.
WORKSHOP FINDINGS: METALL PARTICLES IN FUEL FILTER. GFF SHOWS DTC'S #P0087 012 FUEL RAIL PRESSURE TOO LOW AND P0087 010 FUEL PRESSURE TOO LOW.
ADVISED DEALER WE NEED TO DETERMINE IF THE HIGH PRESSURE PUMP FAILED ON IT'S OWN OR IF THIS WAS CAUSED BY QUALITY OF FUEL.
FUEL SAMPLE FROM FUEL FITLER DI NOT MELT STYROFOAM CUP. CANNOT SMELL GASOLINE
PLEASE TAKE A PICTURE OF THE PARTS TAG ON THE HIGH PRESSURE PUMP.
ALL OTHER FUEL LINES THAT ARE NOT REPLACED SHOULD BE THOROUGHLY FLUSHED. IF ANY METAL DEBRIS REMAINS IT CAN RE-CONTAMINATE THE HIGH PRESSURE PUMP CAUSING THE CONDITION TO REOCCUR. IF THE LINES CANNOT BE FLUSHED, THEY MUST BE REPLACED.
IF METAL DEBRIS IS FOUND, REPLACE FUEL SYSTEM. REPLACE ANY PARTS THAT COULD BE CONTAMINATED BY THE METAL DEBRIS INCLUDING THE PUMP, RAILS, INJECTORS, FILTER, HOSES AND LINES INCLUDING RETURN LINE, ELECTRIC PUMPS, TANK, ETC.
PLEASE TAKE TWO FUEL SAMPLES.
TRYING TO REMOVE HIGH PRESSURE PUMP, APPEARS TIMING HAS JUMPED CANNOT GET T40135 PUMP LOCK TOOL INTO PUMP WITH ENGINE AT TDC.
PLEASE REMOVE THE HIGH PRESSURE PUMP AS IT IS, PLAN ON HAVING TO REMOVE ENGINE TO RESET TIMING.
ATTACHED PICTURE OF HIGH PRESSURE PUMP PARTS TAG
ISSUE UPDATED
ISSUE UPDATED
ISSUE UPDATED
THE DEALER STILL WAITING FOR PARTS
DEALER HAS BEEN INSTRUCTED SEVERAL TIMES TO CHECK THE ENGINE COMPRESSION AND HAS NOT DONE SO. VTA WILL BE PLACED INTO A D2 UNTIL THE DEALER PERFORMS THE TESTS REQUESTED BY THE QTM.
PREFORMED COMPRESSION TEST. #1 15.0 BAR, #2 14.9 BAR, #3 15.0 BAR, #4 15.0 BAR, #5 15.0 BAR, #6 15.0 BAR. MIN SPEC IS 21 BAR.
TRANSFERRED TO BT'S VOICEMAIL.
TECH STATES SHUT DOWN FLAP, AND UPPER INTAKE PLENUM IS OFF.
DEALER IS GOING TO DOUBLE CHECK COMPRESSION, THEN GO FROM THERE.
RECHECKED COMPRESSION AFTER PUTTING ATF IN ALL CYLINDERS HAND CRANKING ENGINE. ALL COMPRESSION CAME UP FAIRLY EQUAL, SUGGESTING NO ENGINE DAMAGE. AFTER CRANKING ENGINE WITHOUT HIGH PRESSURE FUEL PUMP, I CAN'T DETERMINE WHERE CAM TDC IS. (TDC SET ON CYL #1 OR#3?). CANT FIND INFO IN ELSA WEB. REPAIRS/REPLACEMENT IN PROCESS.
TRANSFERRED TECH TO BRIAN TANNER'S VOICEMAIL PER TECH REQUEST.
CALLED DEALER SPOKE TO PAUL, WENT OVER TIMING PROCEDURE.
11/02/2009 16:37
11/03/2009 17:51
11/04/2009 11/04/2009
01:20 01:20
ISSUE UPDATED
REPLACED ALL LISTED PARTS AND FLUSHED UNREPLACED LINES. REFILLED WITH NEW FUEL. PREFORMED FUEL SYSTEM BLEED PRCEEDURE. CAR STATED AND RUNS GREAT.ROBERTO TOOK HOGH PRESSURE PUMP AND FUEL SAMPLES. COMPRESSION #'S SAME AS A JETTA COMMON RAIL. THANKS FOR ALL YOUR HELP.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACE FUEL SYSTEM
VW File Number 569397
Model Q7
Model Year 2009
VIN WA1AM74LX9D
Vehicle Mileage
10705
TREAD Part ID Open Date
2010
03/03/2010
Sale Order Country
United States
Workshop Finding THERE IS PRESSURE IN THE SYSTEM WHEN CRANKING. THE VEHICLE QUIT WHILE DRIVING AFTER THE GLOW PLUG LIGHT CAME ON.
Activity Date 03/03/2010
03/03/2010
03/03/2010
03/03/2010
03/03/2010 03/03/2010 03/03/2010 03/10/2010 03/10/2010 03/10/2010 03/10/2010
Activity Time 08:41
08:41
10:25
10:25
10:25 15:31 15:33 09:14 10:19 10:19 19:04
Activity Comments
ISSUE OPENED BY DEALERSHIP
THE GLOW PLUG LIGHT CAME ON AND THE VEHICLE SHUT OFF WHILE DRIVING. IT WOULD THEN NOT RESTART. I PUSHED VEHICLE INSIDE AND RAN GFF. HAD FAULT 0087 FUEL RAIL PRESSURE LOW STORED AND VARIOUS LOW VOLTAGE FAULTS. I FOLLOWED GFF AND LOOKED AT THE ACTUAL PRESSURE VIA MVB 20. THE FUEL PRESSURE IS BETWEEN 80 AND 110 BAR WHEN CRANKING, WHICH IS LOWER THAN THE SPECIFIED 238. THE AUX. PUMP ON THE FIREWALL IS WORKING WHEN CHECKED THROUGH GFF. WHEN READING THE FUNCTION TEST OF THE FUEL PRESSURE SENSOR IT NOTED TO UNPLUG THE FUEL PRESSURE SENSOR AND SEE OF THE VEHICLE WILL THEN RUN. AFTER UNPLUGGING THE SENSOR THE ENGINE WOULD SOUND LIKE IT WAS TRYING TO FIRE BUT WOULD NOT TURN OVER. SERVICE MANAGER DID NOT WANT ME TO PROCEDE WITH DIAG. WITHOUT CONSULTING TECHLINE. THANK YOU FOR ANY FUTHER ASSISTANCE.
ADVISED TECH TO CHECK A FUEL SAMPLE OF THE FUEL AND CHECK FOR CONTAMINATION. IF OK ADVISED TECH TO PERFORM A OUTPUT OF THE ELECTRIC PUMPS. IF OK ADVISED TECH TO REMOVE THE COVER FROM THE FILTER AND CHECK FOR METAL FLAKES. IF PRESENT GET PICTURES AND ATTACH TO THE CONTACT. THANKS
CUSTOMER COMMENTS: THE GLOW PLUG LIGHT CAME ON AND THE VEHICLE SHUT OFF WHILE DRIVING. IT WOULD THEN NOT RESTART. I PUSHED VEHICLE INSIDE AND RAN GFF. HAD FAULT 0087 FUEL RAIL PRESSURE LOW STORED AND VARIOUS LOW VOLTAGE FAULTS. I FOLLOWED GFF AND LOOKED AT THE ACTUAL PRESSURE VIA MVB 20. THE FUEL PRESSURE IS BETWEEN 80 AND 110 BAR WHEN CRANKING, WHICH IS LOWER THAN THE SPECIFIED 238. THE AUX. PUMP ON THE FIREWALL IS WORKING WHEN CHECKED THROUGH GFF. WHEN READING THE FUNCTION TEST OF THE FUEL PRESSURE SENSOR IT NOTED TO UNPLUG THE FUEL PRESSURE SENSOR AND SEE OF THE VEHICLE WILL THEN RUN. AFTER UNPLUGGING THE SENSOR THE ENGINE WOULD SOUND LIKE IT WAS TRYING TO FIRE BUT WOULD NOT TURN OVER. SERVICE MANAGER DID NOT WANT ME TO PROCEDE WITH DIAG. WITHOUT CONSULTING TECHLINE. THANK YOU FOR ANY FUTHER ASSISTANCE.
WORKSHOP FINDINGS: THERE IS PRESSURE IN THE SYSTEM WHEN CRANKING. THE VEHICLE QUIT WHILE DRIVING AFTER THE GLOW PLUG LIGHT CAME ON.
I CHECKED THE FUEL WHEN DOING THE DELIVERY TEST FOR THE TRANFER PUMP. THE OUTPUT VOLUME OF THE PUMP WAS OK, HOWEVER THE FUEL IS NOT CLEAR AND LOOKS LIKE LEMONADE. IT DOES NOT SMELL LIKE DIESEL OR GAS' MAYBE A MIXTURE? I TOOK A SAMPLE OF FUEL FROM THE OTHER Q7TDI THAT I AM WORKING ON AND IT IS CLEAR AND DEFINITELY SMELLS LIKE DIESEL. I JUST WANTED TO CONFIRM THAT I SHOULD PERFORM THE MISFUEL PROCEDURE THAT WE LEARNED AT SCHOOL, DRAIN TANK, FILL WITH 5L OF DIESEL AND DRAIN AGAIN, REPLACE FILTER, PERFORM BLEED PROCEDURE. THANKS AGAIN FOR ALL OF THE HELP.
YES PERFORM THE MISFUEL PROCEDURE.
WHEN DRAINING TANK I FOUND A WHITE SLUDGE MIXTURE IN THE BOTTOM OF THE TANK. I PAINSTAKINGLY SUCKED ALL OF THE SLUDGE OUT OF THE BOTTOM OF BOTH SIDES OF THE TANK. I THEN REPLACED THE FITLER AND FOUND RUST AND SMALL METALS SHAVING IN THE FILTER. WITH FRESH FUEL, THE VEHICLE STILL WILL NOT START. THE RAIL PRESSURE ONLY GETS TO 77BAR WHEN CRANKING. I CHECKED OUTPUT OF THE ELECTRIC PUMPS AT THE CONNECTION OF THE FUEL LINE BEFORE THE HIGH PRESSURE PUMP. I AM GETTING FRESH DIESEL FUEL TO MY HIGH PRESSURE PUMP NOW, BUT IT STILL DOES NOT START. ANY ASSISTANCE IS GREATLY APPRECIATED.
ADVISED TECH TO GET THE FUEL SAMPLE SAVED AND PICTURES OF THE FILTER CONTAMINATION AND METAL. ADVISED TECH THAT I HAVE ESCALATED THIS TO YOUR TFM FOR REVIEW PER PRODUCT SUPPORT. THANKS
ISSUE UPDATED
PLEASE CLEAR ALL DTCS AND ATTEMPT SEVERAL RESTARTS, THEN GET NEW DIAG LOG AND ATTACH TO TACS TICKET.
03/11/2010
03/29/2010
04/21/2010 04/26/2010 05/07/2010 05/13/2010
06/21/2010
06/28/2010 06/29/2010 07/27/2010 07/27/2010
09:34
09:35
14:06 09:05 14:14 10:31
23:14
10:15 10:23 18:58 18:58
SPOKE TO TECH. CAN ONLY GET APPROX 100B FROM HIGH PRESSURE PUMP. SM CHECKING WITH CUSTOMER ON RECENT FUELING. TECH HAS SIGNS OF WATER IN FUEL AND HAS METAL PARTICLES FROM HIGH PRESSURE PUMP. CAR HAS BEEN TRADED INA ND BELONGS TO DEALER NOW. FUEL STATION ADMITTED FUEL CONTAMINATION PROBLEM AND REPAIRS ARE PENDING INSURANCE COMPANY INVESTIGATION. PARTS FOR REPAIR HAVE BEEN ORDERED AND SM CONTACTED FOR UPDATE ON REPAIRS. REQUESTED UPDATE ON REPAIRS BY EMAIL. REPAIRS ARE CURRENTLY UNDERWAY. FUEL SYSTEM REPLACED BUT NOW ONE BANK HAS NO COMPRESSION. HEAD IS BEING REMOVED. AWT INTAKE CAMSHAFT TO COMPLETE JOB. TFM HAS PUMP AND FILTER TO SEND TO CHRIS O. PHOTOS TAKEN OF CAMSHAFT TO SEE WHERE ALIGNMENT IS OFF. CLOSE TICK TRANSFERED TO CASE NUMBER MG-464610 ISSUE UPDATED ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED ISSUE UPDATED
Consultant's Closing Comments
REPLACE ENTIRE FUEL SYSTEM. FUEL CONTAMINATED AT SERVICE STATION. DAMAGED INTAKE CAMSHAFT ALSO REPLACED. SEE ALSO CASE MG-464610
VW File Number 575547
Model TOUAREG
Model Year 2010
VIN WVGFK7A96AD
Vehicle Mileage
2932
TREAD Part ID Open Date
2374
03/18/2010
Sale Order Country
United States
Workshop Finding
NOW IT WILL CRANK BUT NOT START. VERIFIED CONCERN RAN GFF P0087 FUEL RAIL/SYSTEM PRESSURE - TOO LOW, INSPECTED FUEL FILTER FOUND METAL SHAVINGS, SEE PHOTO AND PERFORMED FUEL TEST IN FOAM CUP PASSED NO SIGNS OF GAS IN FUEL. PLEASE ADVISE
Activity Date 03/18/2010
Activity Time 14:28
Activity Comments
C/S WHILE DRIVING THE ENGINE DIED, NOW IT WILL CRANK BUT NOT START. VERIFIED CONCERN RAN GFF P0087 FUEL RAIL/SYSTEM PRESSURE - TOO LOW, INSPECTED FUEL FILTER FOUND METAL SHAVINGS, SEE PHOTO AND PERFORMED FUEL TEST IN FOAM CUP PASSED NO SIGNS OF GAS IN FUEL. PLEASE ADVISE
03/18/2010 14:28
03/18/2010 14:38
03/18/2010
03/18/2010
03/18/2010 03/22/2010 03/23/2010 03/23/2010 03/25/2010 03/29/2010 03/29/2010 04/01/2010 04/08/2010 04/08/2010 04/08/2010
14:38
14:38
18:41 16:59 16:39 17:38 12:13 13:48 17:57 10:36 13:41 13:45 13:45
ISSUE OPENED BY DEALERSHIP
ADVISE TECH TO TAKE A FUEL SAMPLE THEN FOLLOW SCENARIO 3- THERE IS METAL SHAVINGS IN THE SYSTEM. REPLACE ALL THE COMPONENTS LISTED BELOW AND FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. PLEASE REPLACE THE FOLLOWING COMPONENTS> (LINE),-(PRESSURE LINE),-(RAIL), -(LINE), (FILTER), -(RETURN LINE), -(INJECTORS),-(PRESSURE LINE), , -(FUEL TANK),-(AUXILIARY PUMP), -(HIGH PRESSURE PUMP),(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
CUSTOMER COMMENTS: C/S WHILE DRIVING THE ENGINE DIED,
WORKSHOP FINDINGS: NOW IT WILL CRANK BUT NOT START. VERIFIED CONCERN RAN GFF P0087 FUEL RAIL/SYSTEM PRESSURE - TOO LOW, INSPECTED FUEL FILTER FOUND METAL SHAVINGS, SEE PHOTO AND PERFORMED FUEL TEST IN FOAM CUP PASSED NO SIGNS OF GAS IN FUEL. PLEASE ADVISE
FUEL TEST PASSED FOAM CUP TEST NO GAS PARTS WILL BE ON ORDER
THANKS FOR THE UPDAATE , PLEASE CALL BACK IF FURTHER ASSISTANCE IS NEEDED.
STILL WAITING FOR PARTS
THANKS FOR THE UPDATE PLEASE CALL BACK FOR FURTHER ASSISTANCE IF NEEDED
SPOKE WITH STEVE IN SERVICE. WAITING ON PARTS. P2
WAITING ON PARTS
THANKS FOR THE UPDATE PLEASE CALL BACK FOR FURTHER ASSISTANCE IF NEEDED
PLEASE UPDATE THIS VTA WITH THE PARTS SALES DOC NUMBER.
REPAIR COMPLETE
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments TECH REPLACED FUEL SYSTEM
VW File Number 580720 Workshop Finding
Model Q7
Model Year 2010
VIN WA1VMAFE9A
Vehicle Mileage
2168
TREAD Part ID Open Date
2045
04/01/2010
Sale Order Country
United States
00135 00135 00135 00135 08863
P0087 012 RAIL FUEL PRESSURE TOO LOW P0087 004 RAIL FUEL PRESSURE TOO LOW P0087 005 RAIL FUEL PRESSURE TOO LOW P0087 003 RAIL FUEL PRESSURE TOO LOW P229F 000 NOX SENSOR CIRCUIT RANGE/PERFORMANCE BANK 1 SENSOR 2 SPORADIC
THE NO START CONCERN CAN BE DUPLICATED, THERE'S NOT ENOUGH FUEL PRESSURE IN THE RAIL. THE ELECTRIC FUEL PUMP IS WORKING OK.
Activity Date 04/01/2010 04/01/2010 04/01/2010
04/01/2010
Activity Time 18:28 18:28 19:22
19:22
Activity Comments
CLIENT STATES VEHICLE STALLED WHILE DRIVING, VEHICLE UNABLE TO RE-START CRANK NO START. RAN GFF FOUND P0087 FUEL RAIL PRESSURE TO LOW. RAN TEST PLAN FOR G247 WHILE CRANKING FUEL PRESSURE ONLY BUILDS TO 5-9 BAR.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CLIENT STATES VEHICLE STALLED WHILE DRIVING, VEHICLE UNABLE TO RE-START CRANK NO START. RAN GFF FOUND P0087 FUEL RAIL PRESSURE TO LOW. RAN TEST PLAN FOR G247 WHILE CRANKING FUEL PRESSURE ONLY BUILDS TO 5-9 BAR.
PLEASE TEST THE CIRCUITS AT G247 FOR VOLTAGE, GROUND OPEN OR SHORTS. IF OK THEN INSPECT THE FUEL FILTER FOR METAL, RUST, DEBRIS OR ANY TYPE OF FUEL CONTAMINATION. IF OK THEN INSPECT THE HIGH PRESSURE PUMP FOR WEAR OR DAMAGE.
WORKSHOP FINDINGS:
04/01/2010 19:22
00135 00135 00135 00135 08863
P0087 012 RAIL FUEL PRESSURE TOO LOW P0087 004 RAIL FUEL PRESSURE TOO LOW P0087 005 RAIL FUEL PRESSURE TOO LOW P0087 003 RAIL FUEL PRESSURE TOO LOW P229F 000 NOX SENSOR CIRCUIT RANGE/PERFORMANCE BANK 1 SENSOR 2 SPORADIC
THE NO START CONCERN CAN BE DUPLICATED, THERE'S NOT ENOUGH FUEL PRESSURE IN THE RAIL. THE ELECTRIC FUEL PUMP IS WORKING OK.
04/01/2010 19:27
04/02/2010 16:16
04/05/2010 04/05/2010 04/05/2010
13:50 13:51 14:22
ALSO PLEASE TEST THE POWER AND GROUND TO N290 ON THE HIGH PRESSURE FUEL PUMP. SEE ELSA'S WIRING DIAGRAM
CHECKED OUT G247 VOLTAGE WAS 5VOLTS ALSO CHECKED VOLTAGE AT N276 IT WAS 12.00V KEY ON. THEN REMOVED FUEL FILTER AND FOUND METAL SHAVINGS IN IT. PLEASE ADVISE AS TO WHAT COMPONENTS NEED TO BE REPLACED.
CUSTOMER LAST FUEL RECIEPTS, GET A FUEL SAMPLE AND SEE IF THERE IS ANY SEPARATIONS. ADVISED TECH THAT I HAVE ESCALATED THIS TO YOUR TFM FOR FURTHER ASSISTANCE. THANKS
ISSUE UPDATED
JULIO, PLEASE PULL SENDER AND TAKE A LOOK IN THE FUEL TANK. SEE IF FUEL LOOKS CLEAR OR IF YOU CAN SEE DEBRIS OR WATER. TAKE PICTURE IF POSSIBLE. PLEASE ALSO ATTACH PICTURE OF TOP OF FUEL FILTER AND ATTACH TO TACS. PLEASE CALL ME AS SOON AS THIS HAS BEEN DONE. (925) 980-0354.
04/05/2010 17:10
04/06/2010 12:18
04/12/2010 13:52
05/05/2010
06/04/2010 06/04/2010
11:37
17:03 17:03
I PULLED THE FUEL SENDER ON THE PASSENGER SIDE AND LOOKED IN THE TANK FUEL LOOKED FINE. I TOOK A PICTURE I AM ATTACHING THE PICTURE. ALSO LOOK AT THE PICTURE OF THE FUEL SAMPLE IT LOOKS LIKE IT HAS A LITTLE WATER IN IT. I ALSO ATTACHED A PICTURE OF THE METAL PARTICLES ON THE FUEL FILTER. I DID FIND SOME SMALL METAL SHAVINGS IN THE TANK. I TOOK A MAGNET AND COLLECTED THEM AND I TOOK A PICTURE.
REPLACE COMPLETE FUEL SYSTEM, ALL PARTS THAT FUEL TOUCHES. DO NOT REUSE ANY OLD FUEL PART. ATTACHED IS A LIST OF THE NEEDED PARTS. PLEASE ORDER CAR DOWN, RED ORDER ASAP. THE FUEL PUMP AND AT LEAST 2 LITERS OF FUEL SHOULD BE SAVED AS THEY WILL BE CALLED FOR BY WARRANTY. PLEASE SEE IF CUSTOMER HAS RECIEPT FOR LAST FUEL PURCHASE. IF SO, CALL STATION AND ASK IF THEY HAVE HAD ANY DIESEL FUEL RELATED CONCERNS IN THE LAST WEEK OR SO. PLEASE REPORT RESPONSE. IF THEY SAY YES, PLEASE CALL GORDON OR STEVE ASAP. PLEASE PULL FUEL FILTER HOUSING, PULL FILTER AND POUR ALL CONTENTS OF CONTAINER INTO A CLEAR CONTAINER. TAKE PICTURE OF THIS AND ATTACH. I WILL ALSO SEND A COPY OF THE LIST OF PARTS TO ANNA.
ASKED JULIO TO TAKE TWO PICTURES. ONE OF MPROP VALVE END WITH SCREEN AND ONE OF HOLE IN PUMP AFTER MPROP VALVE IS REMOVED. ATTACH PICTURES TO TACS.
REPLACED ALL FUEL INJECTORS, HIGH PRESSURE PUMP, FUEL RAILS, FUEL LINES FROM RAILS TO INJECTORS, FUEL SENSORS AND FUEL FILTER HOUSING. FUEL LINES FROM FUEL TANK TO ENGINE BAY AREA, FUEL TANK AND ALL INTERNAL COMPONENTS. TEST DROVE CAR AND ALL CHECKED OUT OK.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPAIR CONFIRMED.
VW File Number 585153
Model TOUAREG
Model Year 2010
VIN WVGFK7A99AD
Vehicle Mileage
9717
TREAD Part ID Open Date
2010
04/14/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 04/14/2010 04/14/2010 04/14/2010 04/14/2010
04/14/2010
04/15/2010 04/15/2010 04/15/2010
Activity Time 10:45 10:45 11:03 11:03
11:04
13:13 20:51 20:51
Activity Comments CUSTOMER PUT GASOLINE IN INSTEAD OF DIESEL AND DROVE UNTILL VEICHLE DIED. ISSUE OPENED BY DEALERSHIP CUSTOMER COMMENTS: CUSTOMER PUT GASOLINE IN INSTEAD OF DIESEL AND DROVE UNTILL VEICHLE DIED. ISSUE UPDATED HI JACK, PLEASE REPLACE EVERY FUSL SYSTEM COMPONENT THE THE FUEL TOUCHED AND BLEED FUEL SYSTEM TWICE PRIOR TO TRYING TO START THE VEHICLE. THANKS, SKIP WILL DO THANKS. ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED ISSUE UPDATED
Consultant's Closing Comments DEALER TO ORDER AND REPLACE PARTS
VW File Number 600629
Workshop Finding n/a
Model TOUAREG
Model Year 2009
VIN WVGFM77L09D
Vehicle Mileage
20284
TREAD Part ID Open Date
2010
05/25/2010
Sale Order Country
United States
Activity Date 05/25/2010 05/25/2010 05/25/2010
05/25/2010
05/31/2010 06/01/2010 06/08/2010 06/09/2010 06/15/2010 06/15/2010 06/15/2010
Activity Time 08:57 08:57 09:06
09:06
16:38 13:45 10:09 16:24 09:17 17:32 17:32
Activity Comments
ISSUE OPENED BY DEALERSHIP
VEH LOST POWER, WILL NOT START, REMOVED FUEL FILTER AND FOUND METAL DEBRIS.
CUSTOMER COMMENTS: VEH LOST POWER, WILL NOT START, REMOVED FUEL FILTER AND FOUND METAL DEBRIS.
PLEASE REPLACE THE FOLLOWING COMPONENTS> 7L6 201 075K-(FUEL TANK), 1K0 906 089 C- (FUEL PUMP), 7L6 201 082 J-(REAR FUEL LINES), 7L6 130 308 C-(FUEL LINES), 7L6 203 491 D-(FUEL COOLER), 059 130 218 Q-(RETENTION VALVE WITH RETURN LINES), 059 130 089 AM-(FUEL RAIL LEFT), 059 130 090 AQ-(FUEL RAIL RIGHT), 059 130 277 AM (6X) (INJECTORS), 059 130 241 CD-(6X) (PRESSURE LINES), 059 130 310 AK-(FUEL LINE), 059 130 309 AT-(FUEL LINE), 059 130 300 DF-(FUEL LINES), 059 130 758 J-(PRESSURE SENSOR), 059 919 523 A-(TEMP SENSOR), 7L6 127 434 A-(FILTER), 059 130 755 AL-(HIGH PRESSURE PUMP), 7L6 919 088 B-(FUEL SUPPLY MODULE LEFT), 7L6 919 088 C-(FUEL SUPPLY MODULE RIGHT), 7L6 919 715 B-(SUCTION JET PUMP LEFT), 7L6 919 715 C-(SUCTION JET PUMP RIGHT), 7L8 919 679 E-(FLANGE). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WAITING ON PARTS AS OF 5/31/10
P2 PER TICKET UPDATE PARTS ON ORDER, IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION. IF THE CAR WILL BE WAITING AT THE DEALERSHIP ON PARTS, PLEASE UPDATE THE TICKET WITH THE SALES DOC # GIVEN TO YOU BY YOUR PARTS DEPARTMENT. P2
STARTED WORK TODAY
A. THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION. IF THE CAR WILL BE WAITING AT THE DEALERSHIP ON PARTS, PLEASE UPDATE THE TICKET WITH THE PART NUMBER, DESCRIPTION OF PART AND SALES DOC # GIVEN TO YOU BY YOUR PARTS DEPARTMENT
REPLACED FUEL SYSTEM, ALL SYSTEMS GO.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM, ALL SYSTEMS GO.
VW File Number 601097
Model TOUAREG
Model Year 2010
VIN WVGFK7A90AD
Vehicle Mileage
6528
TREAD Part ID Open Date
2010
05/25/2010
Sale Order Country
United States
Workshop Finding NO FAULTS STORED IN THE ECM. HAVE NOT ATEMPTED TO START THE VEHICLE. WHAT IS SUGGESTED FOR REPAIR.
Activity Date 05/25/2010 05/25/2010
05/25/2010
05/25/2010 05/25/2010 05/25/2010 05/27/2010 05/27/2010 06/01/2010 06/02/2010 06/02/2010 06/07/2010
Activity Time 17:08 17:08
18:47
18:47 18:47 19:09 13:09 13:56 19:01 10:51 19:46 17:23
Activity Comments
CUSTOMER FILLED THE TDI FUEL TANK UP WITH GASOLINE. THEN DROVE THE VEHICLE UNTILL IT STOPPED RUNNING. NO FAULTS STORED IN THE ECM. HAVE NOT ATEMPTED TO START THE VEHICLE. WHAT IS SUGGESTED FOR REPAIR.
ISSUE OPENED BY DEALERSHIP
ADVISED TECH TO CLEAN THE AREA AROUND THE N 290 THEN REMOVE IT AND INSPECT THE AREA BELOW IT FOR METAL SHAVINGS, IF METAL IS FOUND PLEASE PERFORM THE PROCEDURE BELOW OTHERWISE PLEASE CALL BACK WITH FINDINGS. PLEASE REPLACE THE FOLLOWING COMPONENTS> 7L6 201 075K-(FUEL TANK), 1K0 906 089 C- (FUEL PUMP), 7L6 201 082 J-(REAR FUEL LINES), 7L6 130 308 C-(FUEL LINES), 7L6 203 491 D-(FUEL COOLER), 059 130 218 Q-(RETENTION VALVE WITH RETURN LINES), 059 130 089 AM-(FUEL RAIL LEFT), 059 130 090 AQ-(FUEL RAIL RIGHT), 059 130 277 AM (6X) (INJECTORS), 059 130 241 CD-(6X) (PRESSURE LINES), 059 130 310 AK-(FUEL LINE), 059 130 309 AT-(FUEL LINE), 059 130 300 DF-(FUEL LINES), 059 130 758 J-(PRESSURE SENSOR), 059 919 523 A-(TEMP SENSOR), 7L6 127 434 A-(FILTER), 059 130 755 AL-(HIGH PRESSURE PUMP), 7L6 919 088 B-(FUEL SUPPLY MODULE LEFT), 7L6 919 088 C-(FUEL SUPPLY MODULE RIGHT), 7L6 919 715 B-(SUCTION JET PUMP LEFT), 7L6 919 715 C-(SUCTION JET PUMP RIGHT), 7L8 919 679 E-(FLANGE). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
CUSTOMER COMMENTS: CUSTOMER FILLED THE TDI FUEL TANK UP WITH GASOLINE. THEN DROVE THE VEHICLE UNTILL IT STOPPED RUNNING.
WORKSHOP FINDINGS: NO FAULTS STORED IN THE ECM. HAVE NOT ATEMPTED TO START THE VEHICLE. WHAT IS SUGGESTED FOR REPAIR.
ADVISED TECH THAT SINCE HE FOUND NO METAL AT THE N 290 I NEED HIM TO CHECK THE FUEL FILTER AND IN THE FUEL TANK FOR METAL, IF NO METAL IS FOUND PLEASE PERFORM REPAIRS PER SCENARIO 2 IN ELSA FOR MISFUELED VEHICLES.
METAL WAS FOUND AT FUEL FILTER. CUSTOMER CONTACTED ABOUT NEEDED REPAIR. WAITING FOR CUSTOMER TO OK NEEDED WORK.
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION. IF THE CAR WILL BE WAITING AT THE DEALERSHIP ON PARTS, PLEASE UPDATE THE TICKET WITH THE PART NUMBER, DESCRIPTION OF PART AND SALES DOC # GIVEN TO YOU BY YOUR PARTS DEPARTMENT.
INSURANCE INSPECTED THE VEHICLE TODAY AND OKED THE WORK. PARTS ARE ON ORDER. THANK YOU
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION. IF THE CAR WILL BE WAITING AT THE DEALERSHIP ON PARTS, PLEASE UPDATE THE TICKET WITH THE PART NUMBER, DESCRIPTION OF PART AND SALES DOC # GIVEN TO YOU BY YOUR PARTS DEPARTMENT.
DUE TO UPDATE IN VTA LABELD P2
WAITING FOR ALL PARTS TO ARIVE. WILL START ON REPAIR IN NEXT FEW DAYS
06/07/2010 18:20
06/10/2010 06/10/2010 06/10/2010 06/10/2010
11:03 11:03 11:36 11:36
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION. IF THE CAR WILL BE WAITING AT THE DEALERSHIP ON PARTS, PLEASE UPDATE THE TICKET WITH THE PART NUMBER, DESCRIPTION OF PART AND SALES DOC # GIVEN TO YOU BY YOUR PARTS DEPARTMENT.
ALL PARTS ARE HERE. REPAIR STARTED. THANK YOU FOR THE HELP.
CLOSING VTA
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED COMPLETE FUEL SYSTEM, COMPLETED.
VW File Number 606123
Model Q7
Model Year 2010
VIN WA1LMAFE7A
Vehicle Mileage
2069
TREAD Part ID Open Date
2010
06/08/2010
Sale Order Country
United States
Workshop Finding THE FUEL TANK HAS GASOLINE IN THE TANK.
Activity Date
06/08/2010
06/08/2010 06/08/2010 06/08/2010
06/08/2010
06/08/2010 06/08/2010 06/14/2010 06/15/2010 06/15/2010 06/18/2010 06/22/2010 06/25/2010 06/28/2010 06/29/2010 06/30/2010 07/01/2010 07/01/2010
Activity Time
17:00
17:00 17:18 17:25
17:25
17:25 17:49 21:02 17:36 18:01 14:21 12:30 18:30 16:37 19:18 21:03 12:52 12:52
Activity Comments CUST. REPORTS CAR IDE OUT WHILE DRIVING. VEHICLE TOW IN. CRANKS BUT DOES NOT START. RUN GFF, FAULT P0087 STORED. FOUND TSB 2023360/1 RELATING TO THIS FAULT, TSB STATES TO CHECK FOR INCOORECT FUEL OR CONTAMINATS. CREATING TAC DUE TO "AUDI Q7 TDI CLEAN DIESEL REPAIR AUTHORIZATION" SERVICE ADVISOR IS TRYING TO CONTACT CUSTOMER TO ASK ABOUT LAST FUEL FILL.
ISSUE OPENED BY DEALERSHIP
TOOK FUEL SAMPLE, SAMPLE CONTAINS GAS.
ADVISED TECH TO FOLLOW THE TSB AND CHECK THE FILTER FOR METAL "DUST". IF PRESENT ALL FUEL COMPONENTS WILL NEED TO BE REPLACED. THANKS
CUSTOMER COMMENTS: CUST. REPORTS CAR IDE OUT WHILE DRIVING. VEHICLE TOW IN. CRANKS BUT DOES NOT START. RUN GFF, FAULT P0087 STORED. FOUND TSB 2023360/1 RELATING TO THIS FAULT, TSB STATES TO CHECK FOR INCOORECT FUEL OR CONTAMINATS. CREATING TAC DUE TO "AUDI Q7 TDI CLEAN DIESEL REPAIR AUTHORIZATION" SERVICE ADVISOR IS TRYING TO CONTACT CUSTOMER TO ASK ABOUT LAST FUEL FILL.
WORKSHOP FINDINGS: THE FUEL TANK HAS GASOLINE IN THE TANK.
CHECK FUEL FILTER , FOUND SOME METAL "DUST" ON FILTER, NO RUST.
: WAS ADVICE TO REPLACE SEVERAL PARTS IN THE FUEL ISSUE RELATED
?
MR. CASTRO HS VISITED THE VEHICLE AND THERE DOES NOT APPEAR TO HAVE ANY GASOLINE IN THE FUEL SYSTEM. ADVISED SHOP FOREMAN TO REPLACE ALL OF THE FUEL COMPONENTS. THANKS
WORKING ON VEHICLE AND WAITING ON SEVERAL PARTS TO ARRIVE
ALL MAJOR PARTS ARRIVED. WORKING ON VEHICLE, OTHER PARTS MAY NEED TO BE ORDERED.
WORKING ON VEHICLE
VEHICLE FUEL SYSTEM HAS BEEN REPLACED. PRIME FUEL SYSTEM, VEHICLE STARTS NOW, P0087 NO LONGER STORED. STILL NEED TO REINSTALL ITEMS REMOVED, ROAD TEST, PERFORM QUAILTY INSPECTION
FINISHING UP REPAIRS, VEHILCE SHOULD BE RELEASED TODAY OR TOMORROW
VEHICLE WAS RELEASED TO CUSTOMER
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments THE TECHNICIAN REPLACED THE COMPLETE FUEL SYSTEM.
VW File Number 607911 Workshop Finding
Model Q7
Model Year 2010
VIN WA1VMAFE7AD
Vehicle Mileage
12900
TREAD Part ID Open Date
2066
06/14/2010
Sale Order Country
United States
ROBERT FOUND METAL ON THE FUEL FILTER. THERE'S 1/2 TANK OF FUEL. COMPARED THE FUEL TO A KNOWN GOOD VEHICLE AND IT LOOKS THE SAME BUT SMELLS A BIT DIFFERENT. 2023360/1 01 MIL ON, NO START OR ROUGH RUNNING (DTC P0087 - RAIL FUEL PRESSURE TOO LOW)
00135 P0087 012 RAIL FUEL PRESSURE TOO LOW
Activity Date 06/14/2010 06/14/2010 06/14/2010
06/14/2010
Activity Time 11:40 11:40 12:14
12:14
Activity Comments
CLIENT STATES GLOW PLUG WARNING CAME ON THEN ENGINE STALLED. JUST CRANKS AND WILL NOT START. FAULTS P0087 STORED IN ECM. AS PER TSB 2023360/1, INSPECTED FUEL FILTER AND FOUND METAL SHAVINGS IN FUEL. FUEL DOES NOT APPEAR TO BE CONTAMINATED WHEN COMPARED WITH KNOWN GOOD DIESEL.
ISSUE OPENED BY DEALERSHIP
ADVISED TO PLEASE REPLACE EVERY COMPONENT IN THE FUEL SYSTEM THAT COMES IN CONTACT WITH THE FUEL INCLUDING LINES, INJECTORS, FUEL RAIL, INJECTOR LINES, FUEL TANK, ETC. PLEASE TAKE PICTURE OF THE FUEL, THE FUEL FILTER AND FILTER HOUSING. ASK THE CUSTOMER TO PLEASE PROVIDE THE LATEST FUEL RECEIPT.
CUSTOMER COMMENTS: CLIENT STATES GLOW PLUG WARNING CAME ON THEN ENGINE STALLED. JUST CRANKS AND WILL NOT START. FAULTS P0087 STORED IN ECM. AS PER TSB 2023360/1, INSPECTED FUEL FILTER AND FOUND METAL SHAVINGS IN FUEL. FUEL DOES NOT APPEAR TO BE CONTAMINATED WHEN COMPARED WITH KNOWN GOOD DIESEL.
WORKSHOP FINDINGS:
06/14/2010 12:14
ROBERT FOUND METAL ON THE FUEL FILTER. THERE'S 1/2 TANK OF FUEL. COMPARED THE FUEL TO A KNOWN GOOD VEHICLE AND IT LOOKS THE SAME BUT SMELLS A BIT DIFFERENT. 2023360/1 01 MIL ON, NO START OR ROUGH RUNNING (DTC P0087 - RAIL FUEL PRESSURE TOO LOW)
08/02/2010 08/02/2010 11/03/2010 11/03/2010
12:34 13:08 16:41 16:41
00135 P0087 012 RAIL FUEL PRESSURE TOO LOW REPLACED THE COMPLETE FUEL SYSTEM. TFM TOOK A FUEL SAMPLE TO HAVE TESTED. REPLACED THE COMPLETE FUEL SYSTEM. TFM TOOK A FUEL SAMPLE TO HAVE TESTED. ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED ISSUE UPDATED
Consultant's Closing Comments
08/02/2010 12:34:48: US/EASTERN: ROBERT SLAGHT: CLOSING IN PROCESS: DEALER COMPLETE: REPLACED THE COMPLETE FUEL SYSTEM. TFM TOOK A FUEL SAMPLE TO HAVE TESTED.
VW File Number 610243
Model Q7
Model Year 2009
VIN WA1AM74L99D
Vehicle Mileage
15289
TREAD Part ID Open Date
2329
06/18/2010
Sale Order Country
United States
Workshop Finding TECH STATES THERE IS METAL IN THE FUEL FILTER. TECH THOUGHT THE FUEL MAY BE CONTAMINATED BUT COULD NOT TELL FOR SURE.
Activity Date 06/18/2010 06/18/2010
06/18/2010
06/18/2010
06/18/2010 06/18/2010 07/08/2010 07/08/2010
Activity Time 13:43 13:43
16:53
16:53
16:53 16:56 18:47 18:47
Activity Comments CUSTOMER STATES THAT THE CAR DIED ON THE STREET, AND WILL CRANK BUT WILL NOT START.
ISSUE OPENED BY DEALERSHIP
ADVISED TECH TO GO AHEAD AND ORDER ALL PARTS THAT TOUCH THE FUEL FROM THE TANK TO THE INJECTOR. ADVISED TECH TO NOT DRAIN THE FUEL UNTIL A SAMPLE IS TAKEN FOR ANALYSIS. ADVISED TECH THAT I HAVE ESCALATED THIS TO YOUR TFM FOR REVIEW AND INSPECTION. THANKS
CUSTOMER COMMENTS: CUSTOMER STATES THAT THE CAR DIED ON THE STREET, AND WILL CRANK BUT WILL NOT START.
WORKSHOP FINDINGS: TECH STATES THERE IS METAL IN THE FUEL FILTER. TECH THOUGHT THE FUEL MAY BE CONTAMINATED BUT COULD NOT TELL FOR SURE.
ISSUE UPDATED
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED COMPLETE FUEL SYSTEM. FUEL LOOKED OKAY.
VW File Number 614917
Model Q7
Model Year 2009
VIN WA1AM74L19D
Vehicle Mileage
17349
TREAD Part ID Open Date
2010
06/30/2010
Sale Order Country
United States
Workshop Finding P0087 P13DC SET. ENGINE CRANKS AND DOES NOT START.
Activity Date 06/30/2010 06/30/2010
06/30/2010
06/30/2010 06/30/2010 07/01/2010
07/01/2010
07/01/2010
07/01/2010 07/01/2010
07/06/2010
07/06/2010 08/02/2010 08/30/2010 09/21/2010 09/21/2010
Activity Time 18:10 18:10
18:33
18:33 18:33 12:00
12:16
17:51
17:58 17:59
10:56
11:02 16:41 13:23 17:05 17:05
Activity Comments ENGINE DIED WHILE DRIVING. MIL ON. CRANKS BUT NO START.
ISSUE OPENED BY DEALERSHIP
ADVISED TO RECORD ECM MVB 20 DURING THE CONCERN AND MVB 174. ADVISED THAT THE HIGH SIDE FUEL PRESSURE NEEDS TO BE AT LEAST 300 BAR TO START THE ENGINE. UPDATE THE CONTACT AND CALL BACK. THANKS RAY
CUSTOMER COMMENTS: ENGINE DIED WHILE DRIVING. MIL ON. CRANKS BUT NO START.
WORKSHOP FINDINGS: P0087 P13DC SET. ENGINE CRANKS AND DOES NOT START.
RAIL PRESSURE AT 8.6 BAR WHEN CRANKING. VERIFIED BELT DRIVE STILL ATTACHED AND TURNING THE PUMP. 174 READS 00000011.
ADVISED TECH TO FOLLOW THE TSB FOR THE NO START/P0087 AND CHECK THE FUEL FILTER FOR METAL OR DEBRIS. REPORT FINDINGS AND GET THE FUEL RECIEPTS FROM THE CUSTOMER. THANKS
INSPECTED FUEL FROM VEHICLE AND FOUND THE DIESEL FUEL NOT TO BE CONTAMINATED. THERE IS NO CORROSION OR OXIDATION IN THE CANISTER FOR THE FUEL FILTER. A CONTAINER SAMPLE OF FUEL WAS PULLED AND LET SIT AND FOUND IT DID NOT SEPERATE WHEN SETTELING.
THE FUEL TANK IS AT 3/4 TANK, THE FUEL FILTER HAS METAL SHAVINGS BUT NO RUST. ADVISED TO PLEASE ATTACH PICTURES OF THE METAL. I WILL ESCALATE TO THE TFM.
ISSUE UPDATED
: VEHICLE HAS BEEN ESCALATED TO TFM AND HE HAS BEEN INVOLVED SINCE DAY 4 BUT I FIGURED I SHOULD GO THROUGH THE CRITICAL PROCESS ALSO. WE ARE ORDERING FUEL SYSTEM COMPONENTS AS REQUIRED, I ALSO HAVE BEEN NOTIFIED THAT THE FUEL TANK IS BACK ORDERED. I WILL ASK PARTS DEPT TO OPEN A PARTS CRITICAL ALSO. BRAD MILLER
?
STILL AWAITING THE FUEL TANK.
ALL PARTS ARRIVED, REPLACED COMPONENTS AS REQUIRED, VEHICLE DELIVERED TO CUSTOMER.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments FOUND METAL CONTAMINATION ON FUEL SYSTEM, REPLACED ALL FUEL SYSTEM COMPONENTS AS PER PS ADVICE
VW File Number 632725
Model Q7
Model Year 2009
VIN WA1AM74L49D
Vehicle Mileage
9561
TREAD Part ID Open Date
2010
08/16/2010
Sale Order Country
United States
Workshop Finding
CUSTOMER FILLED THE VEHICLE AND A FEW MILES LATER THE ENGINE STALLED AND WOULD NOT RESTART. TECH CHECK THE FUEL SAMPLE AND MOSTLY WATER IS PRESENT. THE AREA OF THE DEALERSHIP HAS HAD MUCH RAIN LATELY.
Activity Date 08/16/2010 08/16/2010 08/16/2010
08/16/2010
08/16/2010 08/16/2010 08/24/2010 09/16/2010 09/16/2010
Activity Time 13:01 13:01 13:10
13:10
13:10 13:19 12:38 17:11 17:11
Activity Comments
CUST CONCERN, FILLED VEHICLE WITH FUEL ABOUT TEN MILES LATER VEHICLE DIED AND WOULD NOT RESTART, FOUND VEHICLE WILL NOT START AT THIS TIME, COMPLETED GFF PROCEDURE FOR YOUR INFO, COMPLETED VEHICLE FUEL SAMPLE CHECK, FOUND VEHCILE FUEL TO INSTANTLY SEPERATE WHEN RUNNING INTO CONTAINER, FUEL CONTAMINATED, AFTER FURTHER DIAG LOOKS LIKE 80%WATER 20%FUEL PRESENT, NEED FURTHER ASSIST WITH REPAIR./DIAG
ISSUE OPENED BY DEALERSHIP
ADVISED TECH TO FOLLOW THE TSB FOR THE CONCERN AND CHECK THE FUEL FILTER FOR METAL. IF METAL IS PRESENT ADVISED TECH TO REPLACE ALL FUEL COMPONENTS. EVERYTHING THAT TOUCHES THE FUEL. THIS SHOULD ALL BE BILLED TO THE FILLING STATION. THANKS
CUSTOMER COMMENTS: CUST CONCERN, FILLED VEHICLE WITH FUEL ABOUT TEN MILES LATER VEHICLE DIED AND WOULD NOT RESTART, FOUND VEHICLE WILL NOT START AT THIS TIME, COMPLETED GFF PROCEDURE FOR YOUR INFO, COMPLETED VEHICLE FUEL SAMPLE CHECK, FOUND VEHCILE FUEL TO INSTANTLY SEPERATE WHEN RUNNING INTO CONTAINER, FUEL CONTAMINATED, AFTER FURTHER DIAG LOOKS LIKE 80%WATER 20%FUEL PRESENT, NEED FURTHER ASSIST WITH REPAIR./DIAG
WORKSHOP FINDINGS: CUSTOMER FILLED THE VEHICLE AND A FEW MILES LATER THE ENGINE STALLED AND WOULD NOT RESTART. TECH CHECK THE FUEL SAMPLE AND MOSTLY WATER IS PRESENT. THE AREA OF THE DEALERSHIP HAS HAD MUCH RAIN LATELY.
MICHAEL IS HAVING TROUBLE FINDING THE TSB. ADVISED TO REFER TO TSB 2023360/1 01 MIL ON, NO START OR ROUGH RUNNING (DTC P0087 - RAIL FUEL PRESSURE TOO LOW)
FOUND TSB, FOUND METAL PRESENT AT FILTER, INSURANCE TO COVER, QUOTED AND WILL REPLACE ON CONPONENTS THAT TOUCH FUEL, THANKS
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments THE TECHNICIAN REPLACED ALL THE FUEL COMPONENTS.
VW File Number 635177
Model Q7
Model Year 2010
VIN WA1WMAFE8AD
Vehicle Mileage
8543
TREAD Part ID Open Date
2374
08/20/2010
Sale Order Country
United States
Workshop Finding
NO RUST IN THE FUEL FILTER. TECH STATED ONE TECH THOUGHT THE FUEL SMELLED OF GASOLINE. NO SIGN ON SEPARATION OR DEBRIS IN THE FILTER OTHER THAN THE METAL.
Activity Date
08/20/2010
08/20/2010 08/20/2010
08/20/2010
08/20/2010 08/20/2010 08/26/2010 08/31/2010 09/22/2010 09/22/2010 09/30/2010 09/30/2010
Activity Time
16:39
16:39 16:57
16:57
16:57 17:02 17:52 09:56 08:48 12:59 10:16 10:16
Activity Comments CUSTOMER REPORTS: THE VEHICLE STALLED WHILE DRIVING DOWN THE ROAD AND WILL NOT RESTART. SHOP: VERIFIED THE ENGINE CRANKS BUT WILL NO FIRE. MIL IS ON WITH P0087 FUEL RAIL PRESSURE TOO LOW. MVB 120 ONLY READS 8.6BAR WHILE CRANKING. FOUND TSB, REMOVED COVER FOR FUEL FILTER AND FOUND SOME METALLIC DEBRIS ON TOP OF THE FILTER. PICTURES HAVE BEEN ATTACHED.
ISSUE OPENED BY DEALERSHIP
ADVISED TECH TO ORDER EVERYTHING THAT TOUCHES THE FUEL. ALL PARTS MUST BE REPLACED FROM THE FUEL TANK TO THE INJECTORS AND BACK. ADVISED TECH TO KEEP A SAMPLE OF THE FUEL IN CASE WE REQUEST TO HAVE IT ANALYZED. THANKS
CUSTOMER COMMENTS: CUSTOMER REPORTS: THE VEHICLE STALLED WHILE DRIVING DOWN THE ROAD AND WILL NOT RESTART. SHOP: VERIFIED THE ENGINE CRANKS BUT WILL NO FIRE. MIL IS ON WITH P0087 FUEL RAIL PRESSURE TOO LOW. MVB 120 ONLY READS 8.6BAR WHILE CRANKING. FOUND TSB, REMOVED COVER FOR FUEL FILTER AND FOUND SOME METALLIC DEBRIS ON TOP OF THE FILTER. PICTURES HAVE BEEN ATTACHED.
WORKSHOP FINDINGS: NO RUST IN THE FUEL FILTER. TECH STATED ONE TECH THOUGHT THE FUEL SMELLED OF GASOLINE. NO SIGN ON SEPARATION OR DEBRIS IN THE FILTER OTHER THAN THE METAL.
REQUESTED TECH TO GET A RECEIPT FROM THE CUSTOMER FOR THE LAST FUEL PURCHASE. THANKS
WE REMOVED M-PROP VALVE AND FOUND METAL DEBRIS. I COLLECTED FUEL SAMPLE AND PS WILL BE RECEIVING IT SHORTLY. I INSTRUCTED DEALER TO PROCEED WITH REPLACING ALL DIESEL FUEL COMPONENTS.
ESCALATING DUE TO INVOLVEMENT.
REPLACED ALL FUEL SYSTEM COMPONENTS. TEST DROVE VEHICLE FOR SEVERAL DAYS WITHOUT CONCERN. RELEASED CAR TO CUSTOMER 9/20/2010. THANKS
ISSUE UPDATED
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments TECH REPLACED ALL FUEL SYSTEM COMPONENTS.
VW File Number 644830
Model JETTA
Model Year 2010
VIN 3VWRL7AJ5AM
Vehicle Mileage
19781
TREAD Part ID Open Date
2463
09/15/2010
Sale Order Country
United States
Workshop Finding
GFF SHOWS FAULTS FOR FUEL PRESSURE TOO LOW. REMOVED DIESEL FILTER AND FOUND METAL SHAVINGS, VEHICLE CRANKS BUT WONT RUN, TOOK A DIESEL SAMPLE ON A STYROFOAM CUP (NO INDICATION OF GASOLINE), ATTEMPTED TO LIGHT IT ON FIRE BUT IT WONT BURN.
Activity Date
09/15/2010
09/15/2010 09/15/2010 09/15/2010
09/15/2010
09/15/2010 09/15/2010 09/15/2010
09/15/2010
09/15/2010 09/15/2010 09/16/2010 09/16/2010 09/20/2010 09/20/2010 09/22/2010 09/22/2010 09/22/2010 09/23/2010 09/23/2010
Activity Time
10:49
10:49 11:28 12:54
12:54
12:54 13:36 13:37
13:47
14:19 14:28 15:50 15:54 12:22 13:53 11:33 13:02 17:41 15:54 16:39
Activity Comments C/S VEHICLE STALLED OUT. GFF SHOWS FAULTS FOR FUEL PRESSURE TOO LOW. REMOVED DIESEL FILTER AND FOUND METAL SHAVINGS, VEHICLE CRANKS BUT WONT RUN, TOOK A DIESEL SAMPLE ON A STYROFOAM CUP (NO INDICATION OF GASOLINE) , ATTEMPTED TO LIGT IT ON FIRE BUT IT WONT BURN.
ISSUE OPENED BY DEALERSHIP
CALLED BUT TECH LINE IS HAVING A MEETING.
CUSTOMER COMMENTS: CUSTOMER STATES THE VEHICLE STALLED OUT.
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE AND PUT SOME FUEL INTO A CLEAN STYROFOAM CUP. AFTER FIFTEEN MINUTES, CHECK THE CUP FOR DETERIORATION. PLEASE UPDATE THE TICKET WITH RESULTS AND PICTURES AND CALL US BACK WITH THESE RESULTS.
WORKSHOP FINDINGS: GFF SHOWS FAULTS FOR FUEL PRESSURE TOO LOW. REMOVED DIESEL FILTER AND FOUND METAL SHAVINGS, VEHICLE CRANKS BUT WONT RUN, TOOK A DIESEL SAMPLE ON A STYROFOAM CUP (NO INDICATION OF GASOLINE), ATTEMPTED TO LIGHT IT ON FIRE BUT IT WONT BURN.
PICTURE OF DEBRIS ON FILTER. TESTED DIESEL ON CUP . NO SIGN OF CONTAMINATION .
PICTURE OF DEBRIS ON FILTER. TESTED DIESEL ON CUP . NO SIGN OF CONTAMINATION .
PICTURES ARE FROM THE FILTER HOUSING. PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE AND PUT SOME FUEL INTO A CLEAN STYROFOAM CUP. AFTER FIFTEEN MINUTES, CHECK THE CUP FOR DETERIORATION. PLEASE UPDATE THE TICKET WITH RESULTS AND PICTURES AND CALL US BACK WITH THESE RESULTS.
REMOVED N290 . FOUND TONS OF DEBRIS. THE PICTURE CAMERA I TOOK THE PIC WITH IS NOT WORKING RIGHT AT THE MOMENT . I WILL TAKE ANOTHER PICTURE WHEN IT IS FIXED
TECH STATES THE PARTS HAVE BEEN ORDERED, FUEL SAMPLE TEST REVEALS THERE IS NO GAS IN THE TANK. PRODUCT SUPPORT WILL SEND FUEL SAMPLE CANS TO THE DEALER FOR TESTING PURPOSE.
WAITING ON PARTS .
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION.
VEHICLE IS STAYING AT THE DEALERSHIP UNTILL REPAIRS ARE DONE.
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION.
PARTS ARRIVED TODAY.
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
PARTS JUST CAME IN
INSTALLING PARTS TODAY. I THE CONTAINER FOR THE FUEL SAMPLE COMING ANYTIME SOON ?
THANK YOU FOR UPDATING THE TICKET. PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
09/24/2010 14:41
09/24/2010 09/27/2010 10/08/2010 10/08/2010 10/08/2010
14:46 12:09 11:24 16:50 16:50
RECIEVED CONTAINER FOR THE DIESEL SAMPLE. ALL COMPONENTS UNDER THE HOOD HAVE BEEN REPLACED. ALL I GOT LEFT TO REPLACE IS THE FUEL TANK.FUEL TANK IS IN BACK ORDER, QTM ADVICED TO FLUSH TANK WITH DIESEL IF IT WAS GONNA TAKE TOO LONG FOR THE TANK TO ARRIVE. I REMOVED THE IN TANK FUEL PUMP TO FIND A LARGE AMMOUNT OF METAL DEBRIS. DON'T THINK THAT IT IS POSIBLE TO FLUSH IT OUT COMPLETLY OF HARMFULL METAL MATERIAL TO HIGH PRESS PUMP AND INJECTORS.
FLUSHING ANY PARTS OF THE FUEL SYSTEM THAT WAS CONTAMINATED IS NOT RECOMMENDED
P1 SPOKE TO DAPHNE, VEHICLE IS WAITING ON BACKORDERED FUEL TANK.
INSTALLED TANK ,TEST DROVE VEHICLE WORKIN TO SPEC'S.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments INSTALLED TANK ,TEST DROVE VEHICLE WORKIN TO SPEC'S.
VW File Number 645773
Workshop Finding n/a
Model JETTA
Model Year 2009
VIN 3VWRL71K49M
Vehicle Mileage
45239
TREAD Part ID Open Date
2045
09/16/2010
Sale Order Country
United States
Activity Date 09/16/2010 09/16/2010
09/16/2010
09/16/2010
09/16/2010 09/23/2010 09/28/2010 10/05/2010 10/05/2010 10/05/2010
Activity Time 18:22 18:22
18:26
18:26
18:29 13:28 17:06 16:56 17:03 17:03
Activity Comments
ISSUE OPENED BY DEALERSHIP
VEH DIE WHILE PULLING INTO PARKING LOT,VEH WONT START,CRANKS,CK GFF,1DTC DETECTED P0087FUEL PRSSURE TOO LOW,CK FUEL PUMPS POWER,OK,CK FUEL FOR CONTAMINATION,FOUND METAL DEBRIS AT FUEL,CK FOR TECHNICAL BULLETINS,FOUND T.B.#01-10-11,STATES TO CK FUEL AND IF METAL DEBRIIS FOUND TO CONTACT TECH LINE.
CUSTOMER COMMENTS: VEH DIE WHILE PULLING INTO PARKING LOT,VEH WONT START,CRANKS,CK GFF,1DTC DETECTED P0087FUEL PRSSURE TOO LOW,CK FUEL PUMPS POWER,OK,CK FUEL FOR CONTAMINATION,FOUND METAL DEBRIS AT FUEL,CK FOR TECHNICAL BULLETINS,FOUND T.B.#01-10-11,STATES TO CK FUEL AND IF METAL DEBRIIS FOUND TO CONTACT TECH LINE.
TECH STATES METAL IN FUEL SYSTEM. PLEASE DO NOT DRAIN THE FUEL TANK UNTIL FUEL SAMPLE CONTAINERS HAVE ARRIVED FROM VW. FUEL CONTAINERS WILL TAKE 1-2 DAYS TO ARRIVE TO THE DEALER. PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
ISSUE SENT TO DEALERSHIP
LEWIS IN SERVICE STATED THEY ARE WAITING ON BACK ORDERED PARTS FUEL TANK AND SAMPLE CONTAINER. P1
D2 LEWIS STATED THE TECH IS WORKING ON THE CAR, THANKS FOR THE UPDATE, IF MORE HELP IS NEEDED PLEASE CONTACT THE HELPLINE
PARTS FOR FUEL SYSTEM,CK VEH,NO FAULTS DETECTED,THANK YOU FOR YOUR ASSISTANCE.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM.
VW File Number 646106
Model JETTA
Model Year 2009
VIN 3VWRL71K29M
Vehicle Mileage
32622
Workshop Finding THERE IS NO DETERIORATION OF THE STYROFOAM CUP AFTER THE FUEL SAT IN IT OVER NIGHT.
TREAD Part ID Open Date
2463
09/17/2010
Sale Order Country
United States
Activity Date 09/17/2010 09/17/2010 09/17/2010
09/17/2010
09/17/2010 09/24/2010 09/27/2010 09/27/2010 09/30/2010 09/30/2010 09/30/2010
Activity Time 14:18 14:18 14:24
14:24
14:24 19:56 12:22 13:02 11:56 12:01 12:01
Activity Comments
C/S VEHICLE LOST ALL POWER WHILE DRIVING AND CHECK ENGINE LIGHT TURNED ON. VERIFIED CONCERN, VEHICLE WILL NOT START, REMOVED VALVE ON HIGH PRESSURE PUMP AND FOUND METAL SHAVINGS IN FUEL SYSTEM. SEE PHOTOS PLEASE ADVISE.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES VEHICLE LOST ALL POWER WHILE DRIVING AND CHECK ENGINE LIGHT TURNED ON. VERIFIED CONCERN, VEHICLE WILL NOT START, REMOVED VALVE ON HIGH PRESSURE PUMP AND FOUND METAL SHAVINGS IN FUEL SYSTEM. SEE PHOTOS PLEASE ADVISE.
PLEASE DO NOT DRAIN THE FUEL TANK UNTIL FUEL SAMPLE CONTAINERS HAVE ARRIVED FROM VW. FUEL CONTAINERS WILL TAKE 1-2 DAYS TO ARRIVE TO THE DEALER. PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: THERE IS NO DETERIORATION OF THE STYROFOAM CUP AFTER THE FUEL SAT IN IT OVER NIGHT.
SPOKE WITH VALRIE IN VW SERVICE TRANSFERD TO STEVE WAS UNABLE TO GET A STAUTS OF A VTA TICKET D2
STILL WAITING ON PARTS
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION.
REPLACED FUEL SYSTEM VERIFIED REPAIR
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM VERIFIED REPAIR
VW File Number 646628
Model JETTA
Model Year 2009
VIN 3VWRL71K89M
Vehicle Mileage
44772
TREAD Part ID Open Date
2463
09/20/2010
Sale Order Country
United States
Workshop Finding
TOW IN,STALLED WHILE DRIVING AND NO START,DTC'S P0191 FUEL RAIL PRESSURE SENSOR A RANGE/PERFORMANCE AND P0087 FUEL RAIL /SYSTEM PRESSURE-TOO LOW STATIC,,,,ATACH VAS PRINT OUT AND PHOTOS TAKE IT BY SHOP FOREMAN,FUEL SAMPLE ALREADY TESTED IN FOAM CUP AND WON'T DETERIORATE AND WON'T SEPARATE IN GLASS CONTAINER,,,,MAIN QUESTION VEHICLE HAVE 44772MI ADVISOR VERIFY THAT HAVE POWER TRAIN COVERAGE UP TO 60K IT IS WARRANTY REPAIR?
Activity Date
09/20/2010
09/20/2010 09/20/2010
09/20/2010
09/20/2010
09/24/2010 09/24/2010 09/27/2010 09/27/2010 09/27/2010 09/29/2010 09/29/2010 09/30/2010 10/01/2010 10/01/2010 10/01/2010
Activity Time
12:34
12:34 17:28
17:28
17:28
17:57 18:03 09:55 15:25 15:26 09:19 17:12 17:59 16:43 17:32 17:32
Activity Comments
GOOD MORNING THIS ANOTHER TDI CASE,TOW IN,STALLED WHILE DRIVING AND NO START,DTC'S P0191 FUEL RAIL PRESSURE SENSOR A RANGE/PERFORMANCE AND P0087 FUEL RAIL /SYSTEM PRESSURE-TOO LOW STATIC,,,,ATACH VAS PRINT OUT AND PHOTOS TAKE IT BY SHOP FOREMAN,FUEL SAMPLE ALREADY TESTED IN FOAM CUP AND WON'T DETERIORATE AND WON'T SEPARATE IN GLASS CONTAINER,,,,MAIN QUESTION VEHICLE HAVE 44772MI ADVISOR VERIFY THAT HAVE POWER TRAIN COVERAGE UP TO 60K IT IS WARRANTY REPAIR?
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: GOOD MORNING THIS ANOTHER TDI CASE.
PLEASE DO NOT DRAIN THE FUEL TANK UNTIL FUEL SAMPLE CONTAINERS HAVE ARRIVED FROM VW. FUEL CONTAINERS WILL TAKE 1-2 DAYS TO ARRIVE TO THE DEALER. PLEASE PROCEED WITH REPAIRS WHILE WAITING FOR THE FUEL SAMPLE CONTAINERS TO ARRIVE. LEAVE FUEL SAMPLE INSIDE THE VEHICLE FUEL TANK UNTIL THE CONTAINERS HAVE ARRIVED. PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: TOW IN,STALLED WHILE DRIVING AND NO START,DTC'S P0191 FUEL RAIL PRESSURE SENSOR A RANGE/PERFORMANCE AND P0087 FUEL RAIL /SYSTEM PRESSURE-TOO LOW STATIC,,,,ATACH VAS PRINT OUT AND PHOTOS TAKE IT BY SHOP FOREMAN,FUEL SAMPLE ALREADY TESTED IN FOAM CUP AND WON'T DETERIORATE AND WON'T SEPARATE IN GLASS CONTAINER,,,,MAIN QUESTION VEHICLE HAVE 44772MI ADVISOR VERIFY THAT HAVE POWER TRAIN COVERAGE UP TO 60K IT IS WARRANTY REPAIR?
WAITING FOR FUEL SAMPLE CONTAINERS NOT ARRIVED YET FRIDAY 24TH
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
STILL WAITING FOR FUEL SAMPLE CONTAINERS 09/27/10,WILL UPDATE TOMORROW
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389
P2 ~ STANDARD PARTS ORDER PER UPDATE TO DAY BY FERNANDO AGUILAR
JUST RECEIVE KIT,I WILL ADVISE WHEN I SEND IT BACK
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
P2 RAROEDO STATED PARTS ARE ON ORDERED, PLEASE PROVIDE A SALE DOC #
FUEL SAMPLE FILL AND PACKAGE SEAL UP,PART DEPT. WILL SEND IT TODAY,THANKS
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED THE DIESEL FUEL SYSTEM.
VW File Number 646871
Model JETTA
Model Year 2009
VIN 3VWRL71K69M
Vehicle Mileage
29609
TREAD Part ID Open Date
2463
09/20/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 09/20/2010 09/20/2010 09/20/2010
09/20/2010
09/27/2010 09/27/2010 09/27/2010 09/27/2010 09/27/2010
Activity Time 16:21 16:21 16:29
16:29
13:21 13:30 14:47 15:53 15:53
Activity Comments ISSUE OPENED BY DEALERSHIP
VEHICLE WAS FILLED WITH GASOLINE, AND WAS RAN UNTILL ENGINE STOPPED. INJECTION PUMP HAS METAL SHARDS IN IT.
CUSTOMER COMMENTS: VEHICLE WAS FILLED WITH GASOLINE, AND WAS RAN UNTILL ENGINE STOPPED. INJECTION PUMP HAS METAL SHARDS IN IT.
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
TRIED TO CALL FOR A UPDATE BUT ONLY GOT A VOICE MAIL BOX
SPOKE TO MATT IN SERVICE AND THE CAR IS STILL HOLDING ON PARTS......P2
ORDERED ALL CORRESPONDING FUEL COMPONENTS TO FIX VEHICLE
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments ORDERED ALL CORRESPONDING FUEL COMPONENTS TO FIX VEHICLE
VW File Number 647490
Model JETTA
Model Year 2010
VIN 3VWRL7AJ2AM
Vehicle Mileage
24526
TREAD Part ID Open Date
2463
09/21/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 09/21/2010 09/21/2010 09/21/2010
09/21/2010
09/21/2010 09/22/2010 09/24/2010 09/24/2010 09/24/2010
Activity Time 16:49 16:49 16:52
16:52
17:21 09:29 11:46 16:33 16:33
Activity Comments CUSTOMER STATES AFTER GETTING GAS VEHICLE STALLED OUT.HAD FUEL PRESSURE FAULT. FOUND GAS IN FUEL REMOVED FUEL FILTER AND HAS METAL WHAT ALL NEEDS TO BE REPLACED
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES AFTER GETTING GAS VEHICLE STALLED OUT.HAD FUEL PRESSURE FAULT. FOUND GAS IN FUEL REMOVED FUEL FILTER AND HAS METAL WHAT ALL NEEDS TO BE REPLACED
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
THANKS FOR THE PART NUMBERS.WILL UPDATE TOMMOROW WITH WHAT THE CUSTOMER DECIDES
THANKS, KEEP US POSTED. BE SURE TO CLOSE THE VTA WHEN COMPLETE, OR CALL BACK INTO THE HELPLINE FOR FURTHER ASSISTANCE.
WAITING ON INSURANCE COMPANY.PARTS ON ORDER INSURANCE IS PAYING FOR THE REPAIRS AND THANKS FOR THE PARTS LIST THAT HELPS OUT A BUNCH
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments
WAITING ON INSURANCE COMPANY.PARTS ON ORDER INSURANCE IS PAYING FOR THE REPAIRS AND THANKS FOR THE PARTS LIST THAT HELPS OUT A BUNCH
VW File Number 648680
Model JETTA
Model Year 2010
VIN 3VWTL8AJ0AM
Vehicle Mileage
7426
TREAD Part ID Open Date
2374
09/23/2010
Sale Order Country
United States
Workshop Finding
EXTREME AMOUNTS OF METAL, REMOVED FILTER TOP AND METAL PRESENT. FUEL SMELLS LIKE GAS, PUT IN FOAM CUP BUT DIDNT MELT. PROVIDED PICS OF REGULAR DIESEL AND FUEL FROM CAR VERY YELLOW IN COLOR. PLEASE ADVISE
Activity Date 09/23/2010 09/23/2010 09/23/2010
09/23/2010
09/23/2010 09/29/2010 09/29/2010 09/30/2010 09/30/2010 09/30/2010 10/06/2010 10/07/2010 10/16/2010 10/16/2010 10/16/2010
Activity Time 16:38 16:38 16:42
16:42
16:42 12:21 18:10 11:50 14:37 14:42 16:31 14:37 14:16 16:25 16:25
Activity Comments CAR DIED WILL NOT START TOWED IN. REMOVED SENSOR ON TOP OF HIGH PRESSURE PUMP AND FOUND EXTREME AMOUNTS OF METAL, REMOVED FILTER TOP AND METAL PRESENT. FUEL SMELLS LIKE GAS, PUT IN FOAM CUP BUT DIDNT MELT. PROVIDED PICS OF REGULAR DIESEL AND FUEL FROM CAR VERY YELLOW IN COLOR. PLEASE ADVISE
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CAR DIED WILL NOT START TOWED IN. REMOVED SENSOR ON TOP OF HIGH PRESSURE PUMP AND FOUND
? PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE AND PUT SOME FUEL INTO A CLEAN STYROFOAM CUP. AFTER FIFTEEN MINUTES, CHECK THE CUP FOR DETERIORATION. PLEASE UPDATE THE TICKET WITH RESULTS AND PICTURES AND CALL US BACK WITH THESE RESULTS. PLEASE DO NOT DRAIN THE FUEL TANK UNTIL FUEL SAMPLE CONTAINERS HAVE ARRIVED FROM VW. FUEL CONTAINERS WILL TAKE 1-2 DAYS TO ARRIVE TO THE DEALER. 2.0LTDI ? PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES
WORKSHOP FINDINGS: EXTREME AMOUNTS OF METAL, REMOVED FILTER TOP AND METAL PRESENT. FUEL SMELLS LIKE GAS, PUT IN FOAM CUP BUT DIDNT MELT. PROVIDED PICS OF REGULAR DIESEL AND FUEL FROM CAR VERY YELLOW IN COLOR. PLEASE ADVISE
PAUL FEENEY CAME OUT YESTERDAY AND INSPECTED CAR, CHECKED PRODUCTION DATE ON HIGH PRESSURE PUMP(1008), TOLD TO REPLACE ENTIRE FUEL SYSTEM. FUEL SAMPLE WILL BE SENT TODAY
THANK YOU FOR UPDATING THE VTA PLEASE CALL BACK IF FURTHER ASSISTANCE IS NEEDED.
FUEL CONTAINERS HAVE ARRIVED AND SAMPLES HAVE BEEN TAKEN, WHERE ARE THEY TO BE SHIPPED TO?
THANK YOU
THANK YOU FOR UPDATING THE VTA PLEASE CALL BACK IF FURTHER ASSISTANCE IS NEEDED.
D2 PER THE TICKET UPDATE THE CAR IS STILL BEING WORKED ON...D2
PARTS HAVE BEEN ORDERED, WAITING ARIVAL
P1. THANK YOU FOR UPDATING THE VTA TICKET. IF YOU ARE IN NEED OF FURTHER TECHNICAL ASSISTANCE, PLEASE CALL US BACK AT 800-678-2389.
REPLACED ENTIRE FUEL SYSTEM, ALL NOW OPERATING TO SPEC
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments
REPLACED ENTIRE FUEL SYSTEM
VW File Number 648886
Model JETTA
Model Year 2010
VIN 3VWAL7AJ5AM
Vehicle Mileage
12030
TREAD Part ID Open Date
2045
09/24/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 09/24/2010 09/24/2010 09/24/2010 09/24/2010
09/24/2010
09/24/2010 09/28/2010 09/28/2010 09/28/2010 09/28/2010
09/28/2010
10/01/2010 10/06/2010 10/11/2010 10/11/2010 10/11/2010
Activity Time 10:35 10:35 10:42 10:42
10:42
10:42 13:05 13:10 13:50 13:59
14:08
10:51 14:24 11:00 17:58 17:58
Activity Comments
CUSTOMERS STATES MIL LIGHT IS ON AND VEHICLE ENGINE STALLS. VEHICLE WILL NOT START AND INTERROGATED FAULT MEMORY, FOUND FAULTS STORED FOR LOW FUEL PRESSURE AND FOLLOWED TB 01-10-11. FOUND A LOT OF METAL DEBRIS INSIDE FUEL FILTER HOUSING.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMERS STATES MIL LIGHT IS ON AND VEHICLE ENGINE STALLS. VEHICLE WILL NOT START AND INTERROGATED FAULT MEMORY, FOUND FAULTS STORED FOR LOW FUEL PRESSURE AND FOLLOWED TB 01-10-11. FOUND A LOT OF METAL DEBRIS INSIDE FUEL FILTER HOUSING.
PLEASE DO NOT DRAIN THE FUEL TANK UNTIL FUEL SAMPLE CONTAINERS HAVE ARRIVED FROM VW. FUEL CONTAINERS WILL TAKE 1-2 DAYS TO ARRIVE TO THE DEALER.
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES
TECH STATED CAR WASN'T MISFUELED
EXAMINED FUEL FILTER AND FOUND RUST IN FUEL FILTER HOSUING. NO PARTS HAVE BEEN ORDERED YET.
PLEASE TAKE A FUEL SAMPLE AND PLACE IT IN A STYROFOAM CUP FOR 15 MINUTES. PLEASE TAKE PICTURES OF THE CUP AND THE METAL IN THE FUEL SYSTEM AND ATTACH THE PICTURES TO THE VTA. THANKS.
ATTACHED PHOTOGRAPHS AND OBTAINED FUEL SAMPLE. STYROFOAM CUP IS STILL TOGETHER AFTER 15 MINS AND IT DOESNT APPEAR THAT ANY GAS IS IN SYSTEM. DIESEL SAMPLE IN CLEAR BOTTLE HAS SEPARATED WATER FROM DIESEL.
ADVISED TECH THAT I WOULD FORWARD THE INFORMATION TO PRODUCT SUPPORT AND CALL BACK TO PHONE NUMBER 1-609-635-2439.
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES
SPOKE WITH KENNETH IN SERVICE. THE VEHICLE IS WAITING ON PARTS AT THIS TIME. TECH TO CLOSE THE VTA ONCE THE VEHICLE IS REPAIRED. THANK YOU. P2.
SPOKE WITH KENNETH. HE STATED THEY ARE STILL WAITING ON PARTS. ADVISED TO PLEASE CLOSE OUT THE VTA TICKET ONCE THE REPAIR HAS BEEN COMPLETED. P2
REPAIRED VEHICLE SUCCESSFULLY AND VEHICLE IS NOW GONE, THANK YOU.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPALCE THE FUEL SYATEM
VW File Number 648921
Workshop Finding CEL-0N
Model JETTA
Model Year 2010
VIN 3VWPL7AJ7AM
Vehicle Mileage
7375
TREAD Part ID Open Date
2338
09/24/2010
Sale Order Country
United States
Activity Date 09/24/2010 09/24/2010
09/24/2010
09/24/2010 09/24/2010 09/24/2010
09/24/2010
09/28/2010 09/28/2010 09/28/2010 09/28/2010 09/29/2010 09/29/2010 10/01/2010 10/07/2010 10/07/2010 10/08/2010 10/08/2010 10/08/2010
Activity Time 11:08 11:08
12:46
12:46 12:46 12:46
12:47
14:43 15:15 15:15 21:03 20:55 20:55 18:59 16:32 16:32 09:50 20:05 20:05
Activity Comments ISSUE OPENED BY DEALERSHIP
VEHICLE TOWED TO SHOP. QUIT WHILE DRIVING. P0087 STORED. INSPECTED FUEL FILTER AND FOUND METAL ON TOP. REMOVED METERING VALVE AND FOUND ALOT OF METAL.
CUSTOMER COMMENTS: VEHICLE TOWED TO SHOP. QUIT WHILE DRIVING. P0087 STORED. INSPECTED FUEL FILTER AND FOUND METAL ON TOP. REMOVED METERING VALVE AND FOUND ALOT OF METAL.
PLEASE DO NOT DRAIN THE FUEL TANK UNTIL FUEL SAMPLE CONTAINERS HAVE ARRIVED FROM VW. FUEL CONTAINERS WILL TAKE 1-2 DAYS TO ARRIVE TO THE DEALER.
TECH STATED THE FUEL DOSN'T SMELL LIKE GAS
WORKSHOP FINDINGS: CEL-0N
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES
ADVISED TECH TO SHIP CONTAIN AS LONG AS IT NOT LEAKING I FIT IS CONTIUE WITH THE REPAIRS
ISSUE SENT TO DEALERSHIP
ISSUE UPDATED
VEHICLE NEEDS FUEL SYSTEM. SENT FUEL FOR OUTSIDE TESTING. WAITING FOR RESPONSE BEFORE APROVING REPAIRS.
FUEL BEING TESTED.WAITING FOR RESULTS.
ISSUE UPDATED
FUEL TEST OK. DEALER ORDERED COMPLETE FUEL SYSTEM.
ISSUE UPDATED
PARTS ON ORDER.
PERFORMED REPAIRS AS OUTLINED. REPAIRS VERIFIED.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments DEALER INSTALLED COMPLETE FUEL SYSTEM.
VW File Number 649462
Model JETTA
Model Year 2009
VIN 3VWRL71K19M
Vehicle Mileage
22184
TREAD Part ID Open Date
2010
09/27/2010
Sale Order Country
United States
Workshop Finding FOLLOWED TB 01-10-11 AND FOUND METAL DEBRIS IN THE FUEL FILTER.
Activity Date 09/27/2010 09/27/2010 09/27/2010
09/27/2010
09/27/2010 10/04/2010 10/04/2010 10/04/2010
Activity Time 08:35 08:35 08:55
08:55
08:55 15:10 16:55 16:55
Activity Comments
CUSTOMER STATES GLOW PLUG LIGHT STARTED FLASHING ,CAR LOST POWER STALLED OUT CUSTOMER DISCONNECTED BATTERY.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES GLOW PLUG LIGHT STARTED FLASHING ,CAR LOST POWER STALLED OUT CUSTOMER DISCONNECTED BATTERY.
SHAWN: PLEASE DO NOT DRAIN THE FUEL TANK UNTIL FUEL SAMPLE CONTAINERS HAVE ARRIVED FROM VW. FUEL CONTAINERS WILL TAKE 1-2 DAYS TO ARRIVE TO THE DEALER. PLEASE PROCEED WITH REPAIRS WHILE WAITING FOR THE FUEL SAMPLE CONTAINERS TO ARRIVE. LEAVE FUEL SAMPLE INSIDE THE VEHICLE FUEL TANK UNTIL THE CONTAINERS HAVE ARRIVED. PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: FOLLOWED TB 01-10-11 AND FOUND METAL DEBRIS IN THE FUEL FILTER.
PARTS ORDERED GAS TANK IS ON BACK ORDER.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments PARTS ORDERED GAS TANK IS ON BACK ORDER.
VW File Number 649643
Model JETTA
Model Year 2009
VIN 3VWRL71K09M
Vehicle Mileage
18951
TREAD Part ID Open Date
2463
09/27/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 09/27/2010 09/27/2010 09/27/2010 09/27/2010 09/27/2010 09/27/2010
09/27/2010
09/27/2010 09/28/2010 09/29/2010 09/29/2010 09/29/2010
Activity Time 11:11 11:11 11:34 11:34 12:11 12:14
12:15
12:45 11:11 09:40 16:49 16:49
Activity Comments C.CUSTOMER STATES CAR CUT ORR WHILE DRIVING & WOULD NOT RESTART CRANCKS BUT NOT START. C. 5051B GFF DIAG. 00135 P0087 000 FUEL PRESSURE IN THE DISTRIBUTOR/SYSTEM PRESSURE TOO LOW.
ISSUE OPENED BY DEALERSHIP
ADVISED RAUL TO FOLLOW TECHNICAL BULLETIN 01-10-11 AND INSPECT FOR METAL DEBRIS IN THE FUEL FILTER AND UNDER THE N290 SOLENOID TO DETERMINE REPAIR DIRECTION.
CUSTOMER COMMENTS: C.CUSTOMER STATES CAR CUT ORR WHILE DRIVING & WOULD NOT RESTART CRANCKS BUT NOT START. C. 5051B GFF DIAG. 00135 P0087 000 FUEL PRESSURE IN THE DISTRIBUTOR/SYSTEM PRESSURE TOO LOW.
CHECK FUEL FILTER HAVE METAL CONTAMINATION.AND CHECKED N 290 HAVE METAL TOO.
PLEASE DO NOT DRAIN THE FUEL TANK UNTIL FUEL SAMPLE CONTAINERS HAVE ARRIVED FROM VW. FUEL CONTAINERS WILL TAKE 1-2 DAYS TO ARRIVE TO THE DEALER.
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES
OK IAM WATTING FOR PART.
WE HAVE RECEIVED THE SAMPLE BOTTLE. THERE IS A HOLD ON IT IN THE SYSTEM SO WE CANNOT PRINT THE HAZARDOUS SHIPPING LABEL. IF THIS MAKES NO SENSE PLEASE CONTACT JIMMY SMITH OUR PARTS MANAGER AT 301-347-0716. PLEASE.
SAMPLE SENT THANK YOU
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACING FUEL SYSTEM.
VW File Number 649834
Workshop Finding n/a
Model JETTA
Model Year 2009
VIN 3VWRL71K69M
Vehicle Mileage
12890
TREAD Part ID Open Date
2463
09/27/2010
Sale Order Country
United States
Activity Date 09/27/2010 09/27/2010
09/27/2010
09/27/2010
09/27/2010 09/28/2010 09/28/2010 10/04/2010 10/05/2010 10/05/2010 10/06/2010 10/06/2010 10/06/2010
Activity Time 13:44 13:44
13:48
13:48
19:39 08:33 08:33 18:48 13:59 15:14 12:49 13:48 13:48
Activity Comments
ISSUE OPENED BY DEALERSHIP
VEHICLE DIED WHILE DRIVING. HAVE DTC'S P0087 FUEL RAIL SYSTEM PRESSURE TOO LOW. REMOVED FUEL FILTER AND FOUND METAL. REMOVED N295 AND FOUND METAL IN PUMP AND SENSOR, REMOVED IN TANK PUMP AND FOUND METAL IN TANK. TOOK SAMPLE OF FUEL FROM TANK IN STYROPHOME CUP AND IT DID NOT COME APART. I HAVE PICTURES BUT WOULD RATHER E-MAIL THEM BECAUSE THEY WILL NOT ATTACH TO TICKET.
CUSTOMER COMMENTS: VEHICLE DIED WHILE DRIVING. HAVE DTC'S P0087 FUEL RAIL SYSTEM PRESSURE TOO LOW. REMOVED FUEL FILTER AND FOUND METAL. REMOVED N295 AND FOUND METAL IN PUMP AND SENSOR, REMOVED IN TANK PUMP AND FOUND METAL IN TANK. TOOK SAMPLE OF FUEL FROM TANK IN STYROPHOME CUP AND IT DID NOT COME APART. I HAVE PICTURES BUT WOULD RATHER E-MAIL THEM BECAUSE THEY WILL NOT ATTACH TO TICKET.
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES. EMAIL PICTURES TO PHIL.BERGSIEKER@VW.COM
PICTURES SENT TO EMAIL.
ISSUE UPDATED
THANK YOU FOR UPDATING THE TICKET. PLEASE CALL BACK IF FURTHER ASSISTANCE NEEDED AND CLOSE TICKET WHEN DONE.
SPOKE WITH JIM IN SERVICE. THE VEHICLE IS WAITING FOR A FUEL TANK AT THIS TIME. P2.
WE JUST REC'D THE FUEL TANK. WE HAVE STARTED REPLACEMENT OF THE TANK. WE SHOULD THE REPAIRS COMPLETED TODAY ALONG WITH AN EXTENSIVE ROAD TEST.
THANK YOU FOR UPDATING THE TICKET. PLEASE CALL BACK IF FURTHER ASSISTANCE NEEDED AND CLOSE TICKET WHEN DONE AND FILL OUT VTA SURVEY.
REPLACED COMPLETE FUEL SYSTEM OF PARTS LIST PROVIDED. PERFORMED ROAD TEST AND VEHICLE CHECKS OK AT THIS TIME.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED COMPLETE FUEL SYSTEM OF PARTS LIST PROVIDED. PERFORMED ROAD TEST AND VEHICLE CHECKS OK AT THIS TIME.
VW File Number 649899
Workshop Finding n/a
Model JETTA
Model Year 2010
VIN 3VWAL7AJ7AM
Vehicle Mileage
17753
TREAD Part ID Open Date
2463
09/27/2010
Sale Order Country
United States
Activity Date 09/27/2010 09/27/2010 09/27/2010
09/27/2010
09/30/2010 09/30/2010 10/01/2010 10/04/2010 10/08/2010 10/12/2010 10/12/2010 10/12/2010
Activity Time 14:51 14:51 16:13
16:13
19:14 19:19 11:18 13:08 13:34 13:05 19:21 19:21
Activity Comments
CUST SAID VEHICLE DIED AT A STOP LIGHT & WOULD NOT TURN BACK ON.SERVICE WRITER SAID FUEL GUAGE WAS ON EMPTY & FUEL LIGHT WAS ON.SERVICE WRITER FILLED 2GAL OF DIESEL AND STILL NO START.INSPECTION FOUND LOTS OF METAL DEBRE IN FUEL SYSTEM.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUST SAID VEHICLE DIED AT A STOP LIGHT & WOULD NOT TURN BACK ON. SERVICE WRITER SAID FUEL GUAGE WAS ON EMPTY & FUEL LIGHT WAS ON. SERVICE WRITER FILLED 2GAL OF DIESEL AND STILL NO START. INSPECTION FOUND LOTS OF METAL DEBRE IN FUEL SYSTEM.
PLEASE DO NOT DRAIN THE FUEL TANK UNTIL FUEL SAMPLE CONTAINERS HAVE ARRIVED FROM VW. FUEL CONTAINERS WILL TAKE 1-2 DAYS TO ARRIVE TO THE DEALER. PLEASE PROCEED WITH REPAIRS WHILE WAITING FOR THE FUEL SAMPLE CONTAINERS TO ARRIVE. LEAVE FUEL SAMPLE INSIDE THE VEHICLE FUEL TANK UNTIL THE CONTAINERS HAVE ARRIVED. PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WE HAVE NOT RECEIVED OUR FUEL SAMPLE CONTINER KIT,DO YOU HAVE A TRACKING NUMBER FOR THIS.MY SERVICE MANAGER WOULD ALSO LIKE TO KNOW IF THIS WILL BE COVERED UNDER WARRANTY?
ADVISED TECH THAT I WOULD FOLLOW UP WITH PRODUCT SUPPORT AND VERIFY THE FUEL CONTAINERS HAVE BEEN SENT. THE CONTAINERS SHOULD ARRIVE SOON. IF THEY DO NOT ARRIVE PLEASE CALL BACK. THANKS.
I CALLED THE DEALER AND ADVISED THEM THAT THE FUEL CONTAINERS WERE SENT TODAY AND SHOULD ARRIVE AT THE DEALER SOON. THANKS
P2 TERIA STATED PARTS ARE ON ORDERED, PLEASE PROVIDE A SALE DOC #
P2 KYLE STATED WAITING ON PARTS. PLEASE PROVIDE A SALE DOC #
WAITING ON PARTS WILL OPEN ANOTHER VTA IF FURTHER ASSISTANCE NEEDED
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM.
VW File Number 649970
Model JETTA
Model Year 2010
VIN 3VWRL7AJ3AM
Vehicle Mileage
16172
TREAD Part ID Open Date
2045
09/27/2010
Sale Order Country
United States
Workshop Finding NO START
Activity Date 09/27/2010 09/27/2010 09/27/2010 09/27/2010
09/27/2010
09/27/2010 10/01/2010 10/04/2010 10/07/2010 10/07/2010 10/07/2010
Activity Time 15:50 15:50 16:40 16:40
16:40
16:40 10:51 10:28 12:22 18:20 18:20
Activity Comments ISSUE OPENED BY DEALERSHIP
VEHICLE DEAD WHILE DRIVING TOWED IN CRANKS BUT WONT START GFF FUEL PRESSURE FAULTS CHECK FUEL SYSTEM FOUND METAL IN FILTER AND UNDER FUEL PRESSURE SENSOR ON HIGH PSI PUMP
CUSTOMER COMMENTS: VEHICLE DEAD WHILE DRIVING TOWED IN CRANKS BUT WONT START GFF FUEL PRESSURE FAULTS CHECK FUEL SYSTEM FOUND METAL IN FILTER AND UNDER FUEL PRESSURE SENSOR ON HIGH PSI PUMP
PLEASE DO NOT DRAIN THE FUEL TANK UNTIL FUEL SAMPLE CONTAINERS HAVE ARRIVED FROM VW. FUEL CONTAINERS WILL TAKE 1-2 DAYS TO ARRIVE TO THE DEALER.
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES
WORKSHOP FINDINGS: NO START
STILL WAITING FOR FUEL SAMPLE KIT. PLEASE CHECK AND ADVISE ON ETA. THANKS
SPOKE WITH RICHARD, PARTS HAVE BEEN ORDERED BACK ORDER AND TECH IS WAITING FOR FUEL SAMPLE KIT WHICH ACCORDING TO AN EMAIL RECEIVED TODAY, THE SAMPLES ARE NO LONGER NEEDED. P1
REPLACED ALL RECOMMENDED PARTS. OPERATING AS PER DESIGN. THANK YOU FOR YOUR HELP
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACE THE FUEL SYSTEM
VW File Number 650132
Workshop Finding n/a
Model JETTA
Model Year 2009
VIN 3VWPL71K59M
Vehicle Mileage
39018
TREAD Part ID Open Date
2338
09/27/2010
Sale Order Country
United States
Activity Date 09/27/2010 09/27/2010
09/27/2010
09/27/2010
09/27/2010 10/04/2010 10/08/2010 10/11/2010 10/11/2010 10/11/2010
Activity Time 19:34 19:34
19:38
19:38
19:39 12:03 12:04 11:48 18:24 18:24
Activity Comments
ISSUE OPENED BY DEALERSHIP
WEN DRIVING CA IN THE FREEWAY ENG LIGHT IS FLASHING CUSTOMER PULLED OFF THE FREEWAY AND WEN CAMMING TO A STOP CAR DIED AND WILL NOT RESTART. PERFORM FUEL TEST ,FOM CAP DOESNT MELT FUEL IS NOT SMELL LIKE GAS AND DOES NOT LIGHT UP. FAUND A LOT OF METAL IN THE FUEL PUMP SOLENOIDE. PICTURES ARE ATTACHED.
CUSTOMER COMMENTS: WEN DRIVING CA IN THE FREEWAY ENG LIGHT IS FLASHING CUSTOMER PULLED OFF THE FREEWAY AND WEN CAMMING TO A STOP CAR DIED AND WILL NOT RESTART. PERFORM FUEL TEST ,FOM CAP DOESNT MELT FUEL IS NOT SMELL LIKE GAS AND DOES NOT LIGHT UP. FAUND A LOT OF METAL IN THE FUEL PUMP SOLENOIDE. PICTURES ARE ATTACHED.
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
PLEASE DO NOT DRAIN THE FUEL TANK UNTIL FUEL SAMPLE CONTAINERS HAVE ARRIVED FROM VW. FUEL CONTAINERS WILL TAKE 1-2 DAYS TO ARRIVE TO THE DEALER. PLEASE PROCEED WITH REPAIRS WHILE WAITING FOR THE FUEL SAMPLE CONTAINERS TO ARRIVE. LEAVE FUEL SAMPLE INSIDE THE VEHICLE FUEL TANK UNTIL THE CONTAINERS HAVE ARRIVED.
SPOKE WITH PEDRO IN SERVICE. WAITING ON PARTS. PLEASE UPDATE VTA WITH SALES DOC NUMBER IF POSSIBLE. P2
SPOKE WITH PEDRO IN SERVICE. VEHICLE REPAIRED. ADVISED TO CLOSE VTA. D1
REPLACED ALL COMPONENTS LITED ABOVE. CAR RUNS PERFECT NOW . CLOSING TICKET
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM
VW File Number 651019
Model JETTA
Model Year 2009
VIN 3VWTL71K39M
Vehicle Mileage
41883
TREAD Part ID Open Date
2463
09/29/2010
Workshop Finding FOUND CODE P0087 STORED, NO OTHER CODES. CHECKED FUEL PSI AT FUEL LINE OUTLET ON SECONDARY FUEL PUMP, 55PSI.
Sale Order Country
United States
Activity Date 09/29/2010 09/29/2010 09/29/2010 09/29/2010
09/29/2010 09/29/2010
09/29/2010
09/29/2010
10/07/2010 10/07/2010 10/07/2010 10/07/2010 10/07/2010 10/07/2010 10/07/2010
Activity Time 11:29 11:29 11:40 11:40
11:40 11:53
11:59
11:59
11:06 11:53 12:37 12:59 13:01 19:08 19:08
Activity Comments
CUST STATES VEHICLE QUIT RUNNING ON HIGHWAY AND WILL NOT RESTART FOUND CODE P0087 STORED, NO OTHER CODES. CHECKED FUEL PSI AT FUEL LINE OUTLET ON SECONDARY FUEL
PUMP, 55PSI.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUST STATES VEHICLE QUIT RUNNING ON HIGHWAY AND WILL NOT RESTART
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE AND PUT SOME FUEL INTO A CLEAN STYROFOAM CUP. AFTER FIFTEEN MINUTES, CHECK THE CUP FOR DETERIORATION. PLEASE UPDATE THE TICKET WITH RESULTS AND PICTURES AND CALL US BACK WITH THESE RESULTS.
WORKSHOP FINDINGS: FOUND CODE P0087 STORED, NO OTHER CODES. CHECKED FUEL PSI AT FUEL LINE OUTLET ON SECONDARY FUEL PUMP, 55PSI.
REMOVED N290 AND FOUND LARGE AMOUNTS OF METAL SHAVINGS IN HIGH PRESSURE FUEL PUMP AND IN N290 FILTER. ATTACHED PHOTOS. ALLOWED FUEL SAMPLE TO SIT IN STYROFOAM CUP FOR 15 MINUTES AND NOTICED NO DETERIORATION OR GAS SMELL.
PLEASE DO NOT DRAIN THE FUEL TANK UNTIL FUEL SAMPLE CONTAINERS HAVE ARRIVED FROM VW. FUEL CONTAINERS WILL TAKE 1-2 DAYS TO ARRIVE TO THE DEALER. PLEASE PROCEED WITH REPAIRS WHILE WAITING FOR THE FUEL SAMPLE CONTAINERS TO ARRIVE. LEAVE FUEL SAMPLE INSIDE THE VEHICLE FUEL TANK UNTIL THE CONTAINERS HAVE ARRIVED.
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
TECH NEEDS TO RUN MVB 35 IN BASIC SETTINGS SEVERAL TIMES UNTIL THE ENGINE STARTS
D2 PER THE TICKET UPDATE THE TECH IS STILL WORKING ON THE CAR...D2
CHECK MVB 20 FOR HIGH SIDE FUEL PRESSURE. REMOVE THE PRESSURE RETENTION VALVE AND PLACE LINE INTO CONTAINER. CRANK CAR OVER AND ALLOW ANY AIR FROM LINE TO EXIT.
INSTALLED ALL PARTS LISTED ABOVE FOR FUEL SYSTEM, ALSO REPLACED FUEL INJECTOR O-RINGS, FUEL INJECTOR TENSIONING PLATES AND INSTALLED ONE EXHAUST CLAMP TO REPAIR EXHAUST WHERE IT WAS NEEDED TO BE CUT FOR FUEL TANK REMOVAL. NO TEST PLAN WAS AVAILABLE IN GF FOR VENTING FUEL SYSTEM. RAN BASIC SETTING 35 IN VSD SEVERAL TIMES BEFORE STARTING VEHICLE.
FOLLOWED TIP ON REMOVING FUEL PRESSURE RETENTION VALVE AND CRANKED VEHICLE UNTILL IT STARTED. OK VEHICLE STARTED QUICKLY AND NOW HAS NO ISSUES STARTING.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED THE DIESEL FUEL SYSTEM
VW File Number 651231
Workshop Finding n/a
Model JETTA
Model Year 2009
VIN 3VWRL71K19M
Vehicle Mileage
35181
TREAD Part ID Open Date
2374
09/29/2010
Sale Order Country
United States
Activity Date 09/29/2010 09/29/2010 09/29/2010
09/29/2010
09/29/2010
09/29/2010
09/29/2010
09/29/2010 09/29/2010 10/06/2010 10/06/2010 10/07/2010 10/11/2010 10/12/2010 10/12/2010 10/13/2010 10/13/2010 10/13/2010
Activity Time 14:36 14:36 14:40
14:42
14:42
15:18
15:25
15:35 18:12 11:49 12:05 14:42 11:38 11:31 16:18 13:08 13:12 13:12
Activity Comments CLIENT STATES CHECK ENGINE LIGHT IS ON AND THEN THE VEHICLE STALLED AND WOULD NOT START
ISSUE OPENED BY DEALERSHIP
SCANNED CONTROL MODULES USING GFF AND FOUND FAULT P0087 FUEL PRESSURE IN DISTRIBUTOR/SYSTEM PRESSURE TOO LOW,REMOVED FUEL FILTER AND FOUND METAL DEBRIS IN HOUSING,TOOK SAMPLE OF FUEL AND DOES NOT SEEM TO SEPERATE
CUSTOMER COMMENTS: CLIENT STATES CHECK ENGINE LIGHT IS ON AND THEN THE VEHICLE STALLED AND WOULD NOT START
? PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE AND PUT SOME FUEL INTO A CLEAN STYROFOAM CUP. AFTER FIFTEEN MINUTES, CHECK THE CUP FOR DETERIORATION. PLEASE UPDATE THE TICKET WITH RESULTS AND PICTURES
REMOVED N290 AND FOUND METAL DEBRIS INSIDE OF BORE,AND ON VALVE SCREEN ATTACHED ARE PICTURES OF METAL AND FUEL SAMPLES
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES
HERE ARE THE PICTURES HOPE THEY CAME OUT RIGHT THANKS
THANK YOU FOR UPDATING THE VTA PLEASE CALL BACK IF FURTHER ASSISTANCE IS NEEDED.
JEREMIAH IN SERVICE STATED THEY ARE WAITING ON FUEL TANK TO COME IN AND WILL HAVE TECH UPDATE TICKET WITH SHIPPING DOC #. P1
WAITING FOR FUEL TANK TO BE DELIVERED DOC NUMBER IS 1007161653
THANK YOU FOR UPDATING THE VTA TICKET. IF YOU ARE IN NEED OF FURTHER TECHNICAL ASSISTANCE, PLEASE CALL US BACK AT 800-678-2389.
SPOKE WITH SHELLY IN SERVICE. WAITING ON TANK. SALES DOC ALREADY IN VTA. P1
PARTS HAVE ARRIVED AND I AM INSTALLING TODAY
THANK YOU FOR UPDATING THE VTA PLEASE CALL BACK IF FURTHER ASSISTANCE IS NEEDED.
INSTALLED ALL PARTS ON PARTS LIST,BLEW UT ALL LINES THAT WERE NOT REPLACED,RAN BASIC SETTING 35 THREE TIMES,ROAD TESTED AND IS NOW AS DESIGNED NO FAULTS AFTER REPAIR AND ROAD TEST VEHICLE IS GOING TO BE DELIVERED TO CUSTOMER THANK YOU
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments TECH REPLACED FUEL SYSTEM
VW File Number 651442
Model JETTA
Model Year 2009
VIN 3VWRL71K09M
Vehicle Mileage
13535
TREAD Part ID Open Date
2463
09/29/2010
Sale Order Country
United States
Workshop Finding
VERIFY CUSTOMER CONCERN, CHECK ENGINE LIGHT IS ON. VEHICLE DOES NOT START JUST CRANKS. SCAN VEHICLE FAULT DETECTED FOR (P0087) FUEL PRESSURE IN THE DISTRIBUTOR/SYSTEM PRESSURE TOO LOW.
USING TECH BULLETIN 01-10-11. REMOVE TOP OF FUEL FILTER HOUSING TO INSPECT FILTER. FOUND METAL DERIS ON FILTER.
Activity Date Activity Time Activity Comments
CUSTOMER REPORTS WHILE DRIVING, COIL LIGHT CAME ON, PULLED OUT TO CHECK, THEN CAR STALLED OUT. CAR JUST CRANKS.
09/29/2010 18:18
VERIFY CUSTOMER CONCERN, CHECK ENGINE LIGHT IS ON. VEHICLE DOES NOT START JUST CRANKS. SCAN VEHICLE FAULT DETECTED FOR (P0087) FUEL PRESSURE IN THE DISTRIBUTOR/SYSTEM PRESSURE TOO LOW.
09/29/2010 09/29/2010
18:18 18:26
09/29/2010 18:26
09/29/2010 18:26
09/29/2010 09/29/2010
18:59 19:16
09/29/2010 19:28
10/04/2010 12:10 10/04/2010 19:10 10/06/2010 11:34
USING TECH BULLETIN 01-10-11. REMOVE TOP OF FUEL FILTER HOUSING TO INSPECT FILTER. FOUND METAL DERIS ON FILTER. PLEASE ADVISE
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER REPORTS WHILE DRIVING, COIL LIGHT CAME ON, PULLED OUT TO CHECK, THEN CAR STALLED OUT. CAR JUST CRANKS.
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE AND PUT SOME FUEL INTO A CLEAN STYROFOAM CUP. AFTER FIFTEEN MINUTES, CHECK THE CUP FOR DETERIORATION. PLEASE UPDATE THE TICKET WITH RESULTS AND PICTURES AND CALL US BACK WITH THESE RESULTS.
WORKSHOP FINDINGS: VERIFY CUSTOMER CONCERN, CHECK ENGINE LIGHT IS ON. VEHICLE DOES NOT START JUST CRANKS. SCAN VEHICLE FAULT DETECTED FOR (P0087) FUEL PRESSURE IN THE DISTRIBUTOR/SYSTEM PRESSURE TOO LOW.
USING TECH BULLETIN 01-10-11. REMOVE TOP OF FUEL FILTER HOUSING TO INSPECT FILTER. FOUND METAL DERIS ON FILTER.
5 PICTURES ATTACHED.
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
? PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES
PARTS ARE ON ORDER, WILL UPDATE AND CLOSE TICKET ASAP.
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION. IF THE CAR WILL BE WAITING AT THE DEALERSHIP ON PARTS, PLEASE UPDATE THE TICKET WITH THE PART NUMBER, DESCRIPTION OF PART AND SALES DOC # GIVEN TO YOU BY YOUR PARTS DEPARTMENT.
GEORGE IN SERVICE STATED THEY ARE WAITING ON FUEL TANK TO COME IN
10/06/2010 10/06/2010 10/06/2010
10/09/2010 10/09/2010 10/09/2010 10/09/2010
11:35 17:26 19:08
12:16 12:18 14:40 14:40
GEORGE IN SERVICE STATED THEY ARE WAITING ON FUEL TANK TO COME IN AND WILL HAVE TECH UPDATE TICKET WITH SHIPPING DOC #. P1
WAITING ON ONE MORE PART
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
REMOVE AND REPLACE ALL FUEL SYSTEM COMPONETS, HIGH PRESSURE PUMP, TRANSFER PUMP, AUX PUMP, FUEL FILTER HOUSING, FUEL TANK, INJECTORS AND LINES, FUEL RAIL. CLEAN OUT LINES FROM TANK.
SET BASIC SETTINGS 35 3 TIMES. VEHICLE IS RUNNING, NO LEAKS DETECTED.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED THE FUEL SYSTEM
VW File Number 651516
Model JETTA
Model Year 2010
VIN 3VWRL7AJ4AM
Vehicle Mileage
17503
TREAD Part ID Open Date
2463
09/30/2010
Sale Order Country
United States
Workshop Finding
I RAN GFF AND HAS FAULT FOR P0087 FUEL RAIL SYSTEM PRESSURE TOO LOW STATIC I CHECKED TB2023624 WHEN I REMOVED THE FUEL FILTER IT LOOKS LIKE THERE IS SOME METAL SHAVINGS ON TOP OF IT
Activity Date 09/30/2010 09/30/2010 09/30/2010
09/30/2010
09/30/2010 09/30/2010 09/30/2010 10/01/2010 10/01/2010 10/07/2010 10/07/2010 10/07/2010 10/07/2010 10/07/2010 10/07/2010
Activity Time 09:27 09:27 09:38
09:38
09:38 09:50 10:00 09:25 09:33 11:03 13:57 16:45 17:36 17:44 17:44
Activity Comments CUSTOMER STATED THAT THE CAR DIED ON THE HIGHWAY THE ENGINE CRANKS BUT WONT START. I RAN GFF AND HAS FAULT FOR P0087 FUEL RAIL SYSTEM PRESSURE TOO LOW STATIC I CHECKED TB2023624 WHEN I REMOVED THE FUEL FILTER IT LOOKS LIKE THERE IS SOME METAL SHAVINGS ON TOP OF IT
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATED THAT THE CAR DIED ON THE HIGHWAY THE ENGINE CRANKS BUT WONT START.
PLEASE DO NOT DRAIN THE FUEL TANK UNTIL FUEL SAMPLE CONTAINERS HAVE ARRIVED FROM VW. FUEL CONTAINERS WILL TAKE 1-2 DAYS TO ARRIVE TO THE DEALER. PLEASE PROCEED WITH REPAIRS WHILE WAITING FOR THE FUEL SAMPLE CONTAINERS TO ARRIVE. LEAVE FUEL SAMPLE INSIDE THE VEHICLE FUEL TANK UNTIL THE CONTAINERS HAVE ARRIVED. PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: I RAN GFF AND HAS FAULT FOR P0087 FUEL RAIL SYSTEM PRESSURE TOO LOW STATIC I CHECKED TB2023624 WHEN I REMOVED THE FUEL FILTER IT LOOKS LIKE THERE IS SOME METAL SHAVINGS ON TOP OF IT
I GAVE PARTS DEPARTMENT A COPY OF THE VTA AND THEY ARE ORDERING ALL OF THE PARTS
THANK YOU FOR THE UPDATE. PLEASE UPDATE TICKET WITH SHIPPING DOC # AND CALL BACK IF FURTHER ASSISTANCE NEEDED.
THE FUEL TANK IS ON BACK ORDER. THE PARTS DEPT HAS IT RED ORDERED ON SALES SOC # 1007159893. THE REST OF THE PARTS ARE ON SALES DOC # 1007159322.
THANK YOU FOR UPDATING THE TICKET. PLEASE CALL BACK IF FURTHER ASSISTANCE NEEDED
WE HAVE NOT RECEIVED THE FUEL CONTAINERS YET. I HAVE CHECKED WITH PARTS & EVEN THE TECH. LGH 324
THANK YOU FOR UPDATING THE TICKET. PLEASE CALL BACK IF FURTHER ASSISTANCE NEEDED AND CLOSE TICKET WHEN DONE.
DUE TO UPDATE IN VTA VEHICLE IS WAITING ON PARTS FOR VEHICLE P2
COMPLETED THE REPAIR ON THE CAR AND TEST DROVE AND HAD NO PROBLEMS THANKS FOR THE HELP
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM.
VW File Number 651887
Model JETTA
Model Year 2009
VIN 3VWRL71K59M
Vehicle Mileage
13000
TREAD Part ID Open Date
2463
09/30/2010
Workshop Finding THREE FAULTS ALL FOR P0087, CHECKED TB 01-10-11 AND FOUND METAL ONTOP OF THE FUEL FILTER.
Sale Order Country
United States
Activity Date 09/30/2010 09/30/2010 09/30/2010
09/30/2010
09/30/2010 09/30/2010 09/30/2010
09/30/2010
10/05/2010 10/05/2010 10/07/2010 10/07/2010 10/08/2010 10/08/2010 10/12/2010 10/21/2010 10/21/2010 10/21/2010
Activity Time 15:05 15:05 15:10
15:10
15:10 15:54 15:59
16:02
09:42 16:42 16:21 17:00 12:51 13:35 11:23 16:26 16:51 16:51
Activity Comments CAR DIED WHILE DRIVING, THREE FAULTS ALL FOR P0087, CHECKED TB 01-10-11 AND FOUND METAL ONTOP OF THE FUEL FILTER.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CAR DIED WHILE DRIVING.
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE AND PUT SOME FUEL INTO A CLEAN STYROFOAM CUP. AFTER FIFTEEN MINUTES, CHECK THE CUP FOR DETERIORATION. PLEASE UPDATE THE TICKET WITH RESULTS AND PICTURES AND CALL US BACK WITH THESE RESULTS.
WORKSHOP FINDINGS: THREE FAULTS ALL FOR P0087, CHECKED TB 01-10-11 AND FOUND METAL ONTOP OF THE FUEL FILTER.
OHHHH NOOOO THE N290 HAS PILE OF METAL UNDER IT....ATTACHING PIC...
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
PLEASE DO NOT DRAIN THE FUEL TANK UNTIL FUEL SAMPLE CONTAINERS HAVE ARRIVED FROM VW. FUEL CONTAINERS WILL TAKE 1-2 DAYS TO ARRIVE TO THE DEALER. PLEASE PROCEED WITH REPAIRS WHILE WAITING FOR THE FUEL SAMPLE CONTAINERS TO ARRIVE. LEAVE FUEL SAMPLE INSIDE THE VEHICLE FUEL TANK UNTIL THE CONTAINERS HAVE ARRIVED. PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
PER PREVIOUS ENTRY FUEL CONTAINERS SHOULD ARRIVE IN ONE OR TWO DAYS. PLEASE CONFIRM SHIPMENT OF SAMPLE CONTAINERS
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
10/07 FUEL SAMPLE CONTAINERS HAVE NOT ARRIVED PLEASE CONFIRM SHIPMENT
ADVISED TECH TO PROCEED WITH THE REPAIRS AS PREVIOUSLY DIRECTED.
WORK HAS STARTED...FUEL TANK IS ON BACK ORDER AND NOT YET ARRIVED
P1 AS PER TODAYS UPDATE
SPOKE TO STEVE IN SERVICE. FUEL TANK HAS STILL NOT ARRIVED. P1.
ALL OF THE ABOVE INSTALLED AND THE VEHICLE HAS BEEN RELEASED TO THE CONSUMER.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
REPLACED THE DIESEL FUEL SYSTEM.
Consultant's Closing Comments REPLACED THE DIESEL FUEL SYSTEM.
VW File Number 652635
Workshop Finding n/a
Model JETTA
Model Year 2009
VIN 3VWPL71K69M
Vehicle Mileage
29564
TREAD Part ID Open Date
2463
10/02/2010
Sale Order Country
United States
Activity Date 10/02/2010 10/02/2010 10/02/2010 10/02/2010
10/02/2010
10/02/2010 10/06/2010 10/06/2010 10/08/2010 10/14/2010 10/14/2010 10/14/2010 10/14/2010
Activity Time 10:52 10:52 10:56 11:01
11:01
15:59 11:21 14:07 14:39 11:18 13:28 16:59 16:59
Activity Comments
DIED WHILE DRIVING, NO START. FUEL RAIL LOW PRESSURE FAULTS, READ VALUE BLOCK WHILE CRANKING, ONLY SHOWED 16 BAR MAX. HEAVY METAL DEBRIS IN FILTER AND VALVE ON HIGH PRESSURE PUMP. FUEL SEEMS
ISSUE OPENED BY DEALERSHIP
HERES THE PICS
CUSTOMER COMMENTS: DIED WHILE DRIVING, NO START. FUEL RAIL LOW PRESSURE FAULTS, READ VALUE BLOCK WHILE CRANKING, ONLY SHOWED 16 BAR MAX. HEAVY METAL DEBRIS IN FILTER AND VALVE ON HIGH PRESSURE PUMP. FUEL SEEMS
PLEASE DO NOT DRAIN THE FUEL TANK UNTIL FUEL SAMPLE CONTAINERS HAVE ARRIVED FROM VW. FUEL CONTAINERS WILL TAKE 1-2 DAYS TO ARRIVE TO THE DEALER. PLEASE PROCEED WITH REPAIRS WHILE WAITING FOR THE FUEL SAMPLE CONTAINERS TO ARRIVE. LEAVE FUEL SAMPLE INSIDE THE VEHICLE FUEL TANK UNTIL THE CONTAINERS HAVE ARRIVED. PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
CALLED DEALER AND ADVISED TO COMPLETE REPAIRS. THERE WILL NOT BE FUEL CONTAINERS SENT FOR THIS VEHICLE. THANKS
AWAITING PARTS STILL
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION.
SPOKE WITH DMITRI IN SERVICE. THE VEHICLE IS WAITING ON PARTS AT THIS TIME. P2.
MATT IS GETTING ERROR IN GFF FOR THE FUEL FILLING FUNCTION. ADVISED TO FOLLOW TECH TIP 23-10-02 FOR ALTERNATIVE METHOD.
REPAIRED VEHICLE PER RECOMMENDATION, NO FAULTS RETURNS, VEHICLE DRIVES GREAT THANKS!
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPAIRED VEHICLE PER RECOMMENDATION, NO FAULTS RETURNS, VEHICLE DRIVES GREAT
VW File Number 652829
Model JETTA
Model Year 2010
VIN 3VWTL7AJ5AM
Vehicle Mileage
24254
TREAD Part ID Open Date
2463
10/04/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 10/04/2010 10/04/2010 10/04/2010 10/04/2010 10/04/2010
10/04/2010
10/04/2010
10/04/2010 10/04/2010 10/06/2010 10/06/2010 10/08/2010 10/08/2010 10/11/2010 10/11/2010 10/13/2010 10/13/2010 10/13/2010 10/13/2010
Activity Time 10:47 10:47 10:49 11:47 11:54
11:54
11:54
12:21 12:31 08:28 19:08 12:45 17:17 14:16 15:53 11:52 13:50 19:49 19:49
Activity Comments CAR STOP RUNNING WOULD NOT RESTART.
ISSUE OPENED BY DEALERSHIP
GOT FUEL SAMPLE IN CUP HAS BEEN SITTING FOR 2 HOURS. CHECK FUEL FILTER METAL PARTICLES ON FUEL FILTER AND INSIDE FUEL PUMP
DTCS P0087 FUEL PRTESSURE TOO LOW P0191 G 247 IMPLAUSABLE P13DO INTERNAL PRESSURE SENSER 1 IMPLAUSABLE P13E0 CYL1 PRESSURE SENSER MALFUNCTION
CUSTOMER COMMENTS: CAR STOP RUNNING WOULD NOT RESTART.
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE AND PUT SOME FUEL INTO A CLEAN STYROFOAM CUP. AFTER FIFTEEN MINUTES, CHECK THE CUP FOR DETERIORATION. PLEASE UPDATE THE TICKET WITH RESULTS AND PICTURES AND CALL US BACK WITH THESE RESULTS.
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
HERE ARE THE PICTURES TESTED FUEL AND DID NOT MELT CUP
PICTURES RECIEVED PLEASE FOLLOW DIRECTIONS
PARTS ORDERED THANKS
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
WAITING ON PARTS
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
PARTS HERE INSTALLING
P2 AS PER UPDATE
INSTALL PARTS COMPLETE WORK
COMPLETE WORK
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED THE COMPLETE DIESEL FUEL SYSTEM
VW File Number 652832
Model Q7
Model Year 2009
VIN WA1CM74L89D
Vehicle Mileage
19274
TREAD Part ID Open Date
2010
10/04/2010
Sale Order Country
United States
Workshop Finding THE TECH STATES THAT HE HAS THE FOLLOWING FAULTS: P0087 - RAIL PRESSURE TOO LOW HE STATES THAT HE HAS METAL IN THE FUEL SYSTEM AND IS CALLING SEEKING DIRECTION.
Activity Date 10/04/2010 10/04/2010 10/04/2010
10/04/2010
Activity Time 10:51 10:51 11:01
11:01
Activity Comments
CUSTOMER STATES "VEHICLE STOPPED RUNNING ON FREEWAY, AND WILL NOT RESTART". FOUND FAULT P0087 (RAIL FUEL PRESSURE TOO LOW). AS PER TSB# 2023360/1 REMOVED FUEL FILTER TOP AND INSPECTED. DURING INSPECTION FOUND SMALL METAL PARTICLES ON TOP OF FUEL FILTER.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES "VEHICLE STOPPED RUNNING ON FREEWAY, AND WILL NOT RESTART". FOUND FAULT P0087 (RAIL FUEL PRESSURE TOO LOW). AS PER TSB# 2023360/1 REMOVED FUEL FILTER TOP AND INSPECTED. DURING INSPECTION FOUND SMALL METAL PARTICLES ON TOP OF FUEL FILTER.
I ADVISED THE TECH TO TAKE OUT THE N290 AND TAKE A PHOTO AS WELL AS TAKE PHOTOS OF THE METAL PARTICLES IN THE FILTER HOUSING. I ADVISED HIM TO ALSO DRAIN A FUEL SAMPLE AND CHECK IT FOR (DEBRIS, REGULAR GAS, WATER, FUNGUS) AND TAKE PHOTOS AND CALL BACK WITH THEM UPLOADED TO THE CONTACT. THANKS, BRETT
WORKSHOP FINDINGS: THE TECH STATES THAT HE HAS THE FOLLOWING FAULTS:
10/04/2010 11:01
P0087 - RAIL PRESSURE TOO LOW
10/04/2010 12:28
10/04/2010
10/05/2010 10/05/2010 10/19/2010 10/19/2010 10/19/2010 10/19/2010
12:42
13:05 15:22 13:41 13:42 16:35 16:35
HE STATES THAT HE HAS METAL IN THE FUEL SYSTEM AND IS CALLING SEEKING DIRECTION.
REMOVED N290/HIGH PRES. PUMP, FOUND METAL PARTICLES WHEN SOLENOID WAS REMOVED.(PICTURES ATTACHED). ALSO TOOK FUEL SAMPLE (PICTURES ATTACHED) AND ALSO ATTACHED PICTURES OF METAL PARTICLES ON FUEL FILTER CARTRIDGE.
ADVISED TO REPLACE ALL OF THE FUEL SYSTEM COMPONENTS. EVERYTHING THAT COMES IN CONTACT WITH THE FUEL. PLEASE KEEP THE FUEL SAMPLE, DO NOT DISPOSE OF IT AT THIS TIME. ANY QUESTIONS OR CONCERNS PLEASE CALL BACK. THANKS RAY
WILL RELEASE PART NUMBER 059-130-755-AL. THANKS RAY
SALES DOC. 1007170642
REPLACED EVERY FUEL COMPONENT ON VEHICLE. VERIFIED FUEL REPAIRS. ALL OK
OPERATES AS DESIGNED
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED THE COMPLETE FUEL SYSTEM
VW File Number 653230
Model JETTA
Model Year 2009
VIN 3VWTL71K29M
Vehicle Mileage
54632
TREAD Part ID Open Date
2045
10/04/2010
Sale Order Country
United States
Workshop Finding GLOW PLUG LIGHT IS FLASHING
Activity Date 10/04/2010 10/04/2010 10/04/2010
10/04/2010
10/04/2010 10/04/2010 10/04/2010 10/04/2010
Activity Time 16:59 16:59 17:04
17:04
17:04 17:17 18:18 18:18
Activity Comments
GLOW PLUG LIGHT IS FLASHING, RUNS BAD AND STALLS. DTC FOR CYLINDER 1 OPEN CIRCUIT P1237 INJECTOR 1 HAS THE SAME RESISTANCE AS CYLINDER 2, HAS POWER AND GROUND AT CONNECTOR. ALSO DURING INSPECTION FOUND METAL IN FUEL FILTER.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: GLOW PLUG LIGHT IS FLASHING, RUNS BAD AND STALLS. DTC FOR CYLINDER 1 OPEN CIRCUIT P1237 INJECTOR 1 HAS THE SAME RESISTANCE AS CYLINDER 2, HAS POWER AND GROUND AT CONNECTOR. ALSO DURING INSPECTION FOUND METAL IN FUEL FILTER.
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES
WORKSHOP FINDINGS: GLOW PLUG LIGHT IS FLASHING
THANKS FOR THE ASSISTANCE
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACE THE FUEL SYSTEM
VW File Number 654597
Model JETTA
Model Year 2010
VIN 3VWPL7AJ1AM
Vehicle Mileage
13480
Workshop Finding PREVIOUS REPAIR ATTEMPT ALL THE INJECTORS WERE CALIBRATED ABOUT 500 MILES AGO.
TREAD Part ID Open Date
2440
10/07/2010
Sale Order Country
United States
Activity Date 10/07/2010 10/07/2010 10/07/2010
10/07/2010 10/07/2010 10/07/2010 10/07/2010 10/07/2010 10/07/2010 10/08/2010 10/15/2010
10/15/2010
10/22/2010
10/22/2010
10/27/2010 10/28/2010 10/28/2010 10/28/2010
Activity Time 10:05 10:05 10:14
10:14 10:14 11:17 11:27 16:20 16:26 10:30 14:45
14:53
11:51
19:18
06:48 08:35 11:18 11:18
Activity Comments CUSTOMER STATES WHEN COMMING TO A STOP OR SLOW SPEED TURN VEHICAL IS STALLING. MOST OFTEN HAPPENING WHEN GOING UP AN INCLINE OR A TURN.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES WHEN COMMING TO A STOP OR SLOW SPEED TURN VEHICAL IS STALLING. MOST OFTEN HAPPENING WHEN GOING UP AN INCLINE OR A TURN.
TECH NEEDS TO COMPARE FUEL PRESSURE IN MVB 20 AT IDLE AND UNDER ACCELERATION. IF THE READINGS ARE WITHIN SPECS REPLACE THE ENGINE HARNESS AND RECALIBRATE THE INJECTORS. TICKET WILL BE ESCALATED TO LEVEL 2
WORKSHOP FINDINGS: PREVIOUS REPAIR ATTEMPT ALL THE INJECTORS WERE CALIBRATED ABOUT 500 MILES AGO.
COMPAIRED FUEL PERSSURE AT IDLE AND WHEN ACCELERATING. FOUND TO BE AT SPECIFIED VALUE AT IDLE, BUT 20BAR LOW WHEN ACCELERATING FOR A SECOND THEN JUMPS TO SPECIFIED VALUE.
TECH DID NOT WANT TO LEAVE A VOICE MAIL HE WILL CALL BACK A LITTLE LATER
TECH TONY RIBBING USING SHOPFORMAN WAYNE VANAARTSENS LOGIN.
TRANSFER TO JR VM
PLEASE TAKE THE N290 OUT OF THE PUMP AND TAKE A PICTURE AND A PICTURE OF THE FUEL FILTER HOUSING.
UPDATING TICKET WITH PHOTOS OF N290 AND METAL DRAINED FROM FILTER HOUSING
P1. PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
UPDATING TICKET WAITING ON ARIVAL OF PARTS.
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION. IF THE CAR WILL BE WAITING AT THE DEALERSHIP ON PARTS, PLEASE UPDATE THE TICKET WITH THE PART NUMBER, DESCRIPTION OF PART AND SALES DOC # GIVEN TO YOU BY YOUR PARTS DEPARTMENT.
PARTS ARRIVED, REPAIRING.
INSTALLED ALL PARTS AND TESTED. VEHICAL IS OPPERATING AS DESIGNED AT THIS TIME WITH NO STALLING ISSUES AND NO METAL SHAVINGS IN FUEL SYSTEM. COLSING TICKET
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments
INSTALLED ALL PARTS AND TESTED. VEHICAL IS OPPERATING AS DESIGNED AT THIS TIME WITH NO STALLING ISSUES AND NO METAL SHAVINGS IN FUEL SYSTEM. COLSING TICKET
VW File Number 654649
Model JETTA
Model Year 2010
VIN 3VWRL7AJ4AM
Vehicle Mileage
10156
TREAD Part ID Open Date
2045
10/07/2010
Sale Order Country
United States
Workshop Finding
INSPECTED DIESEL FUEL FILTER CONTAINER & FOUND METAL PARTICLES INSIDE. PLEASE ADVISE.
Activity Date 10/07/2010 10/07/2010 10/07/2010
10/07/2010
10/07/2010 10/07/2010 10/07/2010 10/11/2010 10/11/2010 10/11/2010
Activity Time 10:51 10:51 11:57
11:57
11:57 12:46 14:01 09:10 19:12 19:12
Activity Comments
CUSTOMER COMPLAINT IS THAT VEHICLE STALLS AT TIMES WHILE TAKING OFF FROM A STOP & SHIFTING FROM 1ST TO 2ND GEAR. INSPECTED DIESEL FUEL FILTER CONTAINER & FOUND METAL PARTICLES INSIDE. PLEASE ADVISE.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER COMPLAINT IS THAT VEHICLE STALLS AT TIMES WHILE TAKING OFF FROM A STOP & SHIFTING FROM 1ST TO 2ND GEAR.
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES. 3.0LTDI
WORKSHOP FINDINGS: INSPECTED DIESEL FUEL FILTER CONTAINER & FOUND METAL PARTICLES INSIDE. PLEASE ADVISE.
I SPECIAL ORDERED ALL PARTS AS PER TECH LINE REQUEST. THANKS!!!
THANK YOU FOR THE UPDATE. PLEASE UPDATE TICKET WITH SHIPPING DOC # AND CALL BACK IF FURTHER ASSISTANCE NEEDED.
THANK YOU
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPALCE THE FUEL SYSTEM
VW File Number 654787
Model TOUAREG
Model Year 2010
VIN WVGFK7A90AD
Vehicle Mileage
11084
TREAD Part ID Open Date
2463
10/07/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 10/07/2010 10/07/2010 10/07/2010 10/07/2010 10/07/2010 10/07/2010
10/07/2010
10/07/2010 10/07/2010 10/07/2010
Activity Time 13:00 13:00 13:08 13:08 13:08 13:27
13:43
17:54 18:56 18:56
Activity Comments
CUSTOMER STATES THE MIL CAME ON AND THE VEHICLE DIED ABOUT 1\2 MILE DOWN THE ROAD AND WOULD NOT RESTART, CHECKED MIL IT HAS A P0087 FUEL PRESSURE CODE, PULLED THE FUEL FILTER OUT AND FOUND METAL PARTICLES, I COULD NOT FIND THE PROCEDURE OR PARTS LIST IN THE REPAIR MANUAL FOR WHEN A VEHICLE IS FILLED WITH GAS AND RAN.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES THE MIL CAME ON AND THE VEHICLE DIED ABOUT 1\2 MILE DOWN THE ROAD AND WOULD NOT RESTART, CHECKED MIL IT HAS A P0087 FUEL PRESSURE CODE, PULLED THE FUEL FILTER OUT AND FOUND METAL PARTICLES, I COULD NOT FIND THE PROCEDURE OR PARTS LIST IN THE REPAIR MANUAL FOR WHEN A VEHICLE IS FILLED WITH GAS AND RAN.
ISSUE SENT TO DEALERSHIP
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE AND PUT SOME FUEL INTO A CLEAN STYROFOAM CUP. AFTER FIFTEEN MINUTES, CHECK THE CUP FOR DETERIORATION. PLEASE UPDATE THE TICKET WITH RESULTS AND PICTURES AND CALL US BACK WITH THESE RESULTS.
HERE ARE THE PICS OF THE PUMP AND VALVE
DUE TO FUEL CONTAMINATION THE ENTIRE FUEL SYSTEM WILL NEED TO BE REPLACED... PLEASE REPLACE THE FOLLOWING COMPONENTS> 7L6 201 075K-(FUEL TANK), 1K0 906 089 C- (FUEL PUMP), 7L6 201 082 J-(REAR FUEL LINES), 7L6 130 308 C-(FUEL LINES), 7L6 203 491 D-(FUEL COOLER), 059 130 218 Q-(RETENTION VALVE WITH RETURN LINES), 059 130 089 AM-(FUEL RAIL LEFT), 059 130 090 AQ-(FUEL RAIL RIGHT), 059 130 277 AM (6X) (INJECTORS), 059 130 241 CD-(6X) (PRESSURE LINES), 059 130 310 AK-(FUEL LINE), 059 130 309 AT-(FUEL LINE), 059 130 300 DF-(FUEL LINES), 059 130 758 J-(PRESSURE SENSOR), 059 919 523 A-(TEMP SENSOR), 7L6 127 434 A-(FILTER), 059 130 755 AL-(HIGH PRESSURE PUMP), 7L6 919 088 B-(FUEL SUPPLY MODULE LEFT), 7L6 919 088 C-(FUEL SUPPLY MODULE RIGHT), 7L6 919 715 B-(SUCTION JET PUMP LEFT), 7L6 919 715 C-(SUCTION JET PUMP RIGHT), 7L8 919 679 E-(FLANGE). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
THANKS FOR THE HELP
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED THE COMPLETE DIESEL FUEL SYSTEM.
VW File Number 655649
Model Q7
Model Year 2010
VIN WA1LMAFEXAD
Vehicle Mileage
8941
TREAD Part ID Open Date
2374
10/08/2010
Sale Order Country
United States
Workshop Finding
THE CONCERN HAS BEEN VERIFIED. TECH FOUND METAL IN THE FILTER AND THE TANK. IF THE HIGH PRESSURE IS DISCONNECTED THE ENGINE WILL START AND RUN FOR A SHORT TIME. NO SIGNS OF GASOLINE IN THE FUEL TANK. PICTURES ATTACHED TO THE CONTACT OF THE FUEL AND THE FILTER.
Activity Date 10/08/2010 10/08/2010
10/08/2010
10/08/2010
10/08/2010
10/08/2010 10/11/2010 10/11/2010 10/11/2010 10/15/2010 10/15/2010
Activity Time 17:41 17:41
18:02
18:02
18:02
18:03 12:45 12:50 14:34 17:53 17:53
Activity Comments ISSUE OPENED BY DEALERSHIP
VEHICLE DIED OUT WHILE DRIVING.ENGINE WILL TRIES TO START THEN STALLS OUT.
ADVISED TECH TO ORDER ALL FUEL SYSTEM RELATED COMPONENTS THAT TOUCHES THE FUEL. ADVISED TECH TO KEEP A FUEL SAMPLE FOR TESTING. ADVISED TECH THAT I HAVE ESCALATED THIS TO YOUR TFM FOR REVIEW. THANKS
CUSTOMER COMMENTS: VEHICLE DIED OUT WHILE DRIVING.ENGINE WILL TRIES TO START THEN STALLS OUT.
WORKSHOP FINDINGS: THE CONCERN HAS BEEN VERIFIED. TECH FOUND METAL IN THE FILTER AND THE TANK. IF THE HIGH PRESSURE IS DISCONNECTED THE ENGINE WILL START AND RUN FOR A SHORT TIME. NO SIGNS OF GASOLINE IN THE FUEL TANK. PICTURES ATTACHED TO THE CONTACT OF THE FUEL AND THE FILTER.
ISSUE UPDATED
THE HIGH PRESSURE PUMP IS ON PART BLOCK,PLEASE RELEASE ONE TO US.
PART NUMBER IS 059 130 755 AL, I WILL RELEASE THIS PART TO YOU AND SEND A SALES DOCUMENT WHEN I RECIEVE IT. THANKS
YOUR ORDER HAS BEEN RECEIVED AND WILL PROCESS ON SALES DOC. 1007187670.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED COMPLETE FUEL SYSTEM DUE TO METAL CONTAMINATION.
VW File Number 655937
Model JETTA
Model Year 2010
VIN 3VWAL7AJ8AM
Vehicle Mileage
8793
TREAD Part ID Open Date
2070
10/11/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 10/11/2010 10/11/2010 10/11/2010
10/11/2010
10/11/2010 10/11/2010 10/11/2010 10/11/2010 10/13/2010 10/13/2010 10/15/2010 10/18/2010
10/18/2010 10/19/2010 10/19/2010 10/19/2010
Activity Time 13:16 13:16 13:18
13:18
13:28 14:19 14:55 17:42 11:18 16:14 16:22 13:02
15:50 08:58 17:27 17:27
Activity Comments HE WAS DRIVING ON LOCAL STREETS LIGHT CAME ON THE DASH THEN THE CAR DIED GFF DIO + REMOVE HIGH FUEL PRESSURE SENSOR FAUND METAL CONTAMINATION
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: HE WAS DRIVING ON LOCAL STREETS LIGHT CAME ON THE DASH THEN THE CAR DIED GFF DIO + REMOVE HIGH FUEL PRESSURE SENSOR FAUND METAL CONTAMINATION
? PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE AND PUT SOME FUEL INTO A CLEAN STYROFOAM CUP. AFTER FIFTEEN MINUTES, CHECK THE CUP FOR DETERIORATION. PLEASE UPDATE THE TICKET WITH RESULTS AND PICTURES AND CALL US BACK WITH THESE RESULTS. 2.0LTDI ? PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES
SENDING PICTURES
ADVISE TECH TO REPLACE THE FUEL SYSTEM
FOM ADVISED US TO REPLACE EVERYTHING EXCEPT THE FUEL LINES(TO FLUSH LINES ONLY ) PLEASE ADVISE!!!
THANK YOU FOR UPDATING THE VTA PLEASE CALL BACK IF FURTHER ASSISTANCE IS NEEDED.
PARTS WAIT RED ORDERER
THANK YOU FOR UPDATING THE VTA PLEASE CALL BACK IF FURTHER ASSISTANCE IS NEEDED.PLEASE ADD SALES DOC#
WAIT FOR PARTS
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION.
P1 SPOKE WITH CLAUDIA, VEHICLE IS AT THE DEALER WAITING ON PARTS. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION. IF THE CAR WILL BE WAITING AT THE DEALERSHIP ON PARTS, PLEASE UPDATE THE TICKET WITH THE SALES DOC # GIVEN TO YOU BY YOUR PARTS DEPARTMENT.
REPLACE ALL FUEL COMPONENT + TEST DRIVE ,FAUND RETURN LINE IN TANCK LEAKING ORDERED LINE
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPALCE THE FUEL SYSTEM
VW File Number 656069
Model JETTA
Model Year 2010
VIN 3VWTL7AJ7AM
Vehicle Mileage
13060
TREAD Part ID Open Date
2338
10/11/2010
Sale Order Country
United States
Workshop Finding
8 FUEL PRESSURE RELATED FAULTS STORED VEHICLE HARD TO START POPPING NOISE PRESENT IN AREA OF INJECTION PUMP, TECH STATES ENGINE WILL RUN BUT HAVE POPPING NOISE FROM ENGINE/HIGH PRESSURE PUMP.
Activity Date 10/11/2010 10/11/2010 10/11/2010 10/11/2010
10/11/2010 10/11/2010 10/11/2010
10/11/2010
10/12/2010 10/12/2010 10/13/2010 10/13/2010 10/18/2010 10/21/2010 10/21/2010 10/21/2010
Activity Time 15:31 15:31 16:31 16:31
16:31 16:54 16:56
17:01
10:03 17:18 08:01 08:36 13:46 07:47 18:06 18:06
Activity Comments 8 FUEL PRESSURE RELATED FAULTS STORED VEHICLE HARD TO START POPPING NOISE PRESENT IN AREA OF INJECTION PUMP
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: VEHICLE QUIT RUNNING
PLEASE TAKE FUEL SAMPLE AND PUT IN A STYROFOAM CUP, IF IT EAST THROUGHT THE CUP IT IS GASOLINE, IF ALL OK REMOVE THE METERING VALVE OFF THE HIGH PRESSURE PUMP AND CHECK FOR METAL. IF ALL OK CHECK FUEL PRESSURES IN MVB 20 AT IDLE.
WORKSHOP FINDINGS: 8 FUEL PRESSURE RELATED FAULTS STORED VEHICLE HARD TO START POPPING NOISE PRESENT IN AREA OF INJECTION PUMP, TECH STATES ENGINE WILL RUN BUT HAVE POPPING NOISE FROM ENGINE/HIGH PRESSURE PUMP.
ATTACHED PICS
RUST AND SLIME IN FUEL FILTER HOUSING PIC ATTACHED METAL IN PUMP BELOW METERING VALVE
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
PARTS WILL BE ON TODAYS ORDER WILL PROVIDE DOC NUM LATER TODAY
THANKS FOR THE UPDATE, IF THAT FIXES THE CAR PLEASE UPDATE AND CLOSE OUT THE TICKET.
DOC 1007193478
THANKS FOR THE UPDATE, PLEASE CALL AND CHECK IN IF FURTHER ASSISTANCE IS NEEDED.
SPOKE WITH GARY IN SERVICE. PARTS CAME IN AND THE VEHICLE IS BEING REPAIRED. TECH TO CLOSE THE VTA WHEN COMPLETE. P2
REPAIR COMPLETE
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM
VW File Number 656129
Model JETTA
Model Year 2009
VIN 3VWRL71K19
Vehicle Mileage
22184
TREAD Part ID Open Date
2463
10/11/2010
Sale Order Country
United States
Workshop Finding TECH IS INQUIRING INTO WHEN THE FUEL CONTAINERS WILL ARRIVE
Activity Date 10/11/2010 10/11/2010 10/11/2010
10/11/2010
10/11/2010 10/11/2010 10/11/2010 10/11/2010
Activity Time 16:35 16:35 16:40
16:40
16:40 17:00 19:00 19:00
Activity Comments CUSTOMER STATES GLOW PLUG LIGHT AND MIL STARTED FLASHING CAR LOST POWER.HAD CAR TOWED IN . ISSUE OPENED BY DEALERSHIP ADVISED TECH THAT WE ARE NO LONGER SENDING FUEL CONTAINERS. PLEASE CONTINUE WITH REPAIRS. THANKS CUSTOMER COMMENTS: CUSTOMER STATES GLOW PLUG LIGHT AND MIL STARTED FLASHING CAR LOST POWER.HAD CAR TOWED IN . WORKSHOP FINDINGS: TECH IS INQUIRING INTO WHEN THE FUEL CONTAINERS WILL ARRIVE WAITING ON BACK ORDERED PARTS. ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED ISSUE UPDATED
Consultant's Closing Comments ORDERED FUEL SYSTEM.
VW File Number 656822
Model JETTA
Model Year 2011
VIN 3VWPL7AJ0BM
Vehicle Mileage
2002
TREAD Part ID Open Date
2463
10/12/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 10/12/2010 10/12/2010 10/12/2010
10/12/2010
10/12/2010 10/12/2010 10/12/2010
Activity Time 16:42 16:42 16:49
16:49
17:33 18:20 18:20
Activity Comments CUSTOMER FUEL VEHICLE WITH GAS, DROVE UNTIL VEHICLE DIED.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER FUEL VEHICLE WITH GAS, DROVE UNTIL VEHICLE DIED.
TECH STATES HE FOUND METAL UNDER THE N290 ON THE HIGH PRESSURE PUMP. ADVISED TECH TO REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
THANK YOU.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACING FUEL SYSTEM.
VW File Number 657220
Model JETTA
Model Year 2009
VIN 3VWRL71K99M
Vehicle Mileage
40809
TREAD Part ID Open Date
2374
10/13/2010
Sale Order Country
United States
Workshop Finding
THE DISEL CONTROL MODULE HAS 2 FAULTS IN IT, P0087 (LOW FUEL PRESSURE), P0191 (IMPLAUSIBLE SIGNAL). THE FUEL FILTER IS CONTAMINATED W/ METAL. I AM ATTACHING SOME PICTURES. SOMETHING HAS FAILED IN THE FUEL SYSTEM TO SPREAD THE METAL. HIGH PRESSURE PUMP? THE FUEL DOES NOT SMELL OF GASOLINE, AND THE SPECIFIC GRAVITY SHOWS THE FUEL TO BE DIESEL. TECH STATES PERFORMED FLAME TEST, NEGATIVE FOR GASOLINE.
Activity Date 10/13/2010
10/13/2010
10/13/2010
10/13/2010
10/13/2010
10/13/2010
10/13/2010 10/18/2010 10/18/2010 10/21/2010 10/21/2010 10/21/2010 10/25/2010 10/25/2010
Activity Time 13:14
13:14
14:23
14:23
14:23
16:32
16:51 08:11 12:40 08:00 09:38 14:21 07:58 15:44
Activity Comments
ISSUE OPENED BY DEALERSHIP
THE CAR HAS BEEN TOWED IN. THE CUSTOMER STATES, "THE CAR SHUT OFF WHILE DRIVING AND WOULD NOT RESTART." THE DISEL CONTROL MODULE HAS 2 FAULTS IN IT, P0087 (LOW FUEL PRESSURE), P0191 (IMPLAUSIBLE SIGNAL). THE FUEL FILTER IS CONTAMINATED W/ METAL. I AM ATTACHING SOME PICTURES. SOMETHING HAS FAILED IN THE FUEL SYSTEM TO SPREAD THE METAL. HIGH PRESSURE PUMP? THE FUEL DOES NOT SMELL OF GASOLINE, AND THE SPECIFIC GRAVITY SHOWS THE FUEL TO BE DIESEL.
CUSTOMER COMMENTS: THE CAR HAS BEEN TOWED IN. THE CUSTOMER STATES, "THE CAR SHUT OFF WHILE DRIVING AND WOULD NOT RESTART."
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: THE DISEL CONTROL MODULE HAS 2 FAULTS IN IT, P0087 (LOW FUEL PRESSURE), P0191 (IMPLAUSIBLE SIGNAL). THE FUEL FILTER IS CONTAMINATED W/ METAL. I AM ATTACHING SOME PICTURES. SOMETHING HAS FAILED IN THE FUEL SYSTEM TO SPREAD THE METAL. HIGH PRESSURE PUMP? THE FUEL DOES NOT SMELL OF GASOLINE, AND THE SPECIFIC GRAVITY SHOWS THE FUEL TO BE DIESEL. TECH STATES PERFORMED FLAME TEST, NEGATIVE FOR GASOLINE.
BRIAN, I PERFORMED THE POLYSTYRENE/ STYROFOAM TEST W/ A FUEL SAMPLE FROM THE CAR, AND SOME FRESH DIESEL FROM THE FUEL STATION. THE CUP THAT HAD THE SAMPLE FROM THE CAR BEGAN TO LEAK AFTER 25 MINUTES. THE CUP CONTAINING THE SAMPLE FROM THE FILLING STATION HAS NOT LEAKED AFTER 1.0 HOURS. THE FUEL IN THE CAR HAS SOMETHING MIXED W/ IT (GASOLINE, OR SOMETHING SIMILAR IN COMPOSITION, CAUSING THE POLYSTYRENE TO DISOLVE.
ADVISED TECH TO CONTACT THE FOM IF NECESSARY. IF THE FUEL DETERIORATED THE STYROFOAM CUP THERE IS SOMETHING OTHER THAN CLEAN, LOW SULFUR DIESEL IN THE FUEL SYSTEM.
FOM IS AWARE OF THE PROBLEM. CUSTOMER HAS BEEN INFORMED OF NEEDED REPAIRS. NO AUTHORIZTION TO DO SO.
PLEASE CALL AND CHECK IN, FLAME TEST WAS NEGATIVE RIGHT?
BRIAN, THE FUEL DID NOT IGNITE WHEN LIT. I WILL CALL YOU IN AM.
THE FUEL SYSTEM NEEDS TO BE REPLACED.
D2 PER TODAYS UPDATE THE DEALER IS WORKING ON THE VEHICLE.
WORKING ON VEHICLE. WILL UPDATE TICKET WHEN REPAIRS COMPLETED.
THANKS, KEEP US POSTED. PLEASE CLOSE THE VTA IF COMPLETE OR CALL BACK INTO THE HELPLINE IF NECESSARY.
10/28/2010
10/28/2010 10/28/2010
10:32
15:40 15:40
THE FUEL SYSTEM HAS BEEN REPLACED, AND THE VEHICLE TEST DRIVEN. THE CAR IS OPERATING TO MANUFACT. DESIGN AT THIS TIME. THANK YOU FOR YOUR HELP.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM
VW File Number 657811
Model GOLF
Model Year 2010
VIN WVWBM7AJ5AW
Vehicle Mileage
19955
TREAD Part ID Open Date
2463
10/14/2010
Sale Order Country
United States
Workshop Finding
VEHICLE JUST CRANKS. RAN GFF, P0087 SET. FOLLOWED BULLITEN 2023624 INSTRUCTION TO INSPECT FUEL FILTER HOUSING. FOUND METAL DEBRIS. ONCE DEBRI WAS FOUND NOW INFORMING TAC TO OPEN TICKET FOR REPAIRS.
Activity Date 10/14/2010 10/14/2010 10/14/2010 10/14/2010
10/14/2010
10/14/2010
10/14/2010 10/14/2010
10/14/2010
10/14/2010 10/15/2010 10/15/2010 10/16/2010 10/18/2010 10/18/2010 10/19/2010 10/21/2010
Activity Time 12:25 12:25 12:42 12:53
12:53
12:53
16:13 16:29
17:00
17:29 16:12 19:58 18:30 20:07 20:31 20:03 17:36
Activity Comments
CAR WAS TOWED IN. CUSTOMER S COMPLAINT CAR STALLED OUT WOULD NOT RESTART. VEHICLE JUST CRANKS. RAN GFF, P0087 SET. FOLLOWED BULLITEN 2023624 INSTRUCTION TO INSPECT FUEL FILTER HOUSING. FOUND METAL DEBRIS. ONCE DEBRI WAS FOUND NOW INFORMING TAC TO OPEN TICKET FOR REPAIRS.
ISSUE OPENED BY DEALERSHIP
GFF LOG
CUSTOMER COMMENTS: CAR WAS TOWED IN. CUSTOMER S COMPLAINT CAR STALLED OUT WOULD NOT RESTART.
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE AND PUT SOME FUEL INTO A CLEAN STYROFOAM CUP. AFTER FIFTEEN MINUTES, CHECK THE CUP FOR DETERIORATION. PLEASE UPDATE THE TICKET WITH RESULTS AND PICTURES AND CALL US BACK WITH THESE RESULTS.
WORKSHOP FINDINGS: VEHICLE JUST CRANKS. RAN GFF, P0087 SET. FOLLOWED BULLITEN 2023624 INSTRUCTION TO INSPECT FUEL FILTER HOUSING. FOUND METAL DEBRIS. ONCE DEBRI WAS FOUND NOW INFORMING TAC TO OPEN TICKET FOR REPAIRS.
REMOVED N290 FUEL METERING VALVE. FOUND EXCESSIVE METAL SHVINGS INSIDE. TOOK FUEL SAMPLE AND PUT IN STYROFAOM CUP. LET SIT 15MINUTES. FUEL DID NOT EFFECT CUP. ATTACHED PICTURE OF N290 REMOVED AND METAL SHAVINGS PRESENT.
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WAS INSTRUCTED TO REPLACE ALL FUEL SYSTEM COMPONENTS. ODERED ALL PARTS THAT WERE LISTED
DID NOT RECEIVE ORDERED PARTS TODAY 10-15-10
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
RECEIVED PARTS 10-16-10
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
INSTALLED ALL FUEL SYSTEM COMPONENTS, FLUSHED MISC FUEL LINES. BLEED SYSTEM. STARTED VEHICLE. SYSTEMS WORKING OK
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. PLEASE CLOSE THE VTA IF THE VEHICLE HAS BEEN REPAIRED. THANK YOU.
SPOKE TO DUANE IN SERVICE. REPAIRS HAVE BEEN COMPLETED AND VEHICLE IS NO LONGER AT DEALER. TECH TO CLOSE VTA. D1.
10/21/2010 10/21/2010 10/21/2010
17:40 18:56 18:56
ALL REPAIRS HAVE BEEN COMPLETED. VEHICLE OPERATING AS DESIGHNED ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM.
VW File Number 657849
Model GOLF
Model Year 2010
VIN WVWDM7AJ8AW
Vehicle Mileage
31146
TREAD Part ID Open Date
2463
10/14/2010
Sale Order Country
United States
Workshop Finding
CHECKED FOR FAULT CODES AND FOUND P0087 PRESENT, CHECKED FUEL SYSTEM FINDING VERY LITTLE FUEL IN WATER SEPERATOR, FUEL PUMP IN TANK NOT WORKING AND FOUND METAL IN N290 AREA.
Activity Date 10/14/2010 10/14/2010 10/14/2010
10/14/2010
10/14/2010 10/14/2010 10/14/2010 10/21/2010 10/22/2010 10/22/2010 10/22/2010 10/22/2010
Activity Time 13:02 13:02 13:08
13:08
13:08 13:38 13:44 17:11 13:48 17:20 18:11 18:11
Activity Comments
CUSTOMER STATED THAT ENGINE SHUT OFF ON FREEWAY. CHECKED FOR FAULT CODES AND FOUND P0087 PRESENT, CHECKED FUEL SYSTEM FINDING VERY LITTLE FUEL IN WATER SEPERATOR, FUEL PUMP IN TANK NOT WORKING AND FOUND METAL IN N290 AREA.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATED THAT ENGINE SHUT OFF ON FREEWAY.
? PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE AND PUT SOME FUEL INTO A CLEAN STYROFOAM CUP. AFTER FIFTEEN MINUTES, CHECK THE CUP FOR DETERIORATION. PLEASE UPDATE THE TICKET WITH RESULTS AND PICTURES AND CALL US BACK WITH THESE RESULTS. 2.0LTDI ? PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES
WORKSHOP FINDINGS: CHECKED FOR FAULT CODES AND FOUND P0087 PRESENT, CHECKED FUEL SYSTEM FINDING VERY LITTLE FUEL IN WATER SEPERATOR, FUEL PUMP IN TANK NOT WORKING AND FOUND METAL IN N290 AREA.
PERFORMED STYRO FOAM TRICK AND IS NOT DETERIORATING AFTER 15 MINUTES
ADVISED TECH TO REPLACE THE COMPLETE DIESEL FUEL SYSTEM.
SPOKE WITH DAN AND AWAITING PARTS. P2
PLEASE INCLUDE THESE PARTS TO FUTURE LIST OF PARTS TO BE ORDERED DURING THIS PROCEDURE AS THEY DONT COME WITH THE NEW PARTS TECH LINE TOLD ME TO REPLACE, THE FUEL INJECTOR SEALS(O RINGS) PART NUMBER WHT-000-884 QUANITY 4, THREE BOLTS FOR THE CAMSHAFT GEAR N-107-158-01 QUANITY 3, FUEL PUMP GEAR BOLTS N-911-803-01 QUANITY 3, AND BREATHER HOSE ATOP FUEL TANK PART # 1K0201993M WHICH IS A ONE TIME USE ONLY. SHOULD HAVE WORK COMPLETED TODAY.
COMPLETED PROCEDURE AND ENGINE RUNS GREAT.DELIVERED TO CUSTOMER
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments COMPLETED PROCEDURE AND ENGINE RUNS GREAT.DELIVERED TO CUSTOMER
VW File Number 658256
Model JETTA
Model Year 2009
VIN 3VWRL71K49M
Vehicle Mileage
26771
TREAD Part ID Open Date
2045
10/15/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 10/15/2010 10/15/2010
10/15/2010
10/15/2010 10/21/2010 10/21/2010 10/21/2010
Activity Time 10:04 10:04
10:19
10:19 17:25 18:46 18:46
Activity Comments
CUSTOMER CONCERNS WHILE DRIVEING GLOW PLUG LIGHT THEN CHECK ENGINE LIGHT CAME ON AND VEHICLE DIED AND WAS UNABLE TO RESTART. VEHICLE WAS TOWED IN. TODAY WENT OUT AND WAS ABLE TO START AND DRIVE VEHICLE INTO SHOP. RAN GFF AND FOUND FAULT P0087 HAD THREE FAULTS AND P0191 FOR G247. TESTED FUEL NO SIGNS OF WATER OR GASOLINE. REMOVED N290 AND FOUND METAL SHAVINGS IN SCREEN PLEASE ADIVSE.
ISSUE OPENED BY DEALERSHIP
ADVISED TECHNICIAN TO PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
CUSTOMER COMMENTS: CUSTOMER CONCERNS WHILE DRIVEING GLOW PLUG LIGHT THEN CHECK ENGINE LIGHT CAME ON AND VEHICLE DIED AND WAS UNABLE TO RESTART. VEHICLE WAS TOWED IN. TODAY WENT OUT AND WAS ABLE TO START AND DRIVE VEHICLE INTO SHOP. RAN GFF AND FOUND FAULT P0087 HAD THREE FAULTS AND P0191 FOR G247. TESTED FUEL NO SIGNS OF WATER OR GASOLINE. REMOVED N290 AND FOUND METAL SHAVINGS IN SCREEN PLEASE ADIVSE.
COMPLETED REPAIRS THANK YOU FOR YOUR ASSISTANCE
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments COMPLETED REPAIRS THANK YOU FOR YOUR ASSISTANCE
VW File Number 658348
Model JETTA
Model Year 2010
VIN 3VWRL7AJ6AM
Vehicle Mileage
20569
TREAD Part ID Open Date
2463
10/15/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 10/15/2010 10/15/2010
10/15/2010
10/15/2010
10/22/2010 10/22/2010 10/22/2010 10/27/2010 10/27/2010 10/27/2010 10/27/2010 10/27/2010
Activity Time 11:34 11:34
11:46
11:46
14:21 16:46 17:24 11:01 11:08 11:15 12:32 12:32
Activity Comments
CUSTOMER STATES; CHECK ENGINE LIGHT AND GLOW PLUG LIGHT ON, VEHICLE LOST POWER. WAS ABLE TO RESTART, BUT LOSS OF POWER. SCANNED WITH 5052 AND FOUND 3 FAULTS FOR P0087 FUEL PRESSURE IN DISTRIBUTOR SYSTEM, PRESSURE TOO LOW. VEHICLE HAS FULL TANK OF DIESEL, ISSUE OCCURED AFTER FILL UP. CONSULTED TECH BULLETIN 01-10-11 AND CHECKED FUEL FILTER FOR DEBRIS AND RUST, AND CHECKED FUEL FOR QUALITY. FUEL APPEARS TO BE OK, SOME METAL SHAVINGS PRESENT ON TOP OF FUEL FILTER, AND SMALL AMOUNT OF DEBRIS AT BOTTOM OF FILTER HOUSING.
ISSUE OPENED BY DEALERSHIP
ADVISED TECH TO TAKE A FUEL SAMPLE, POUR IT IN A STYROFOAM CUP AND LET IT STAND 15-20 MINUTES. IF THE CUP IS DETERIORATED THE VEHICLE MAY HAVE BEEN MISFUELED - STANDARD DIESEL FUEL WILL NOT DEGRADE THE CUP IN THIS SHORT A TIME FRAME. ONCE THE FUEL TEST IS COMPLETE IT WILL BE NECESSARY TO REPLACE THE FUEL SYSTEM DUE TO THE METAL CONTAMINATION. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
CUSTOMER COMMENTS: CUSTOMER STATES; CHECK ENGINE LIGHT AND GLOW PLUG LIGHT ON, VEHICLE LOST POWER. WAS ABLE TO RESTART, BUT LOSS OF POWER. SCANNED WITH 5052 AND FOUND 3 FAULTS FOR P0087 FUEL PRESSURE IN DISTRIBUTOR SYSTEM, PRESSURE TOO LOW. VEHICLE HAS FULL TANK OF DIESEL, ISSUE OCCURED AFTER FILL UP. CONSULTED TECH BULLETIN 01-10-11 AND CHECKED FUEL FILTER FOR DEBRIS AND RUST, AND CHECKED FUEL FOR QUALITY. FUEL APPEARS TO BE OK, SOME METAL SHAVINGS PRESENT ON TOP OF FUEL FILTER, AND SMALL AMOUNT OF DEBRIS AT BOTTOM OF FILTER HOUSING.
D2 SPOKE WITH JOHN, THE PARTS HAVE ARRIVED AND HE WILL BE WORKING ON THE VEHICLE. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION.
ALL PARTS ARRIVED AS OF 10/22/10, REPAIRS WILL START BEGINNING OF NEXT WEEK, ONCE REPAIRS ARE FINISHED WILL UPDATE CASE WITH RESULTS/RESOLUTION.
THANK YOU FOR UPDATING THE TICKET. PLEASE CALL BACK IF FURTHER ASSISTANCE NEEDED AND CLOSE TICKET WHEN DONE.
R+R ALL ORDERED PARTS AND CLEANED OUT ALL REMAINING LINES. ADAPTED FUEL INJECTORS AND PRIMED FUEL SYSTEM AS DESCRIBED 9 MVB 35 3 TIMES) TEST DROVE VEHICLE TO VERIFY. VEHICLE RUNS GOOD, BUT AFTER DRIVING ON THE HIGHWAY THE AUXILIARY FUEL PUMP BECAME VERY NOISEY, NOTICEABLE IN CABIN AND CAN FEEL EXCESSIVE VIBRATION FROM PUMP COMPARED TO OTHER SIMILAR VEHICLES.
VERIFY THE THE FUEL PRESSURE FROM THE TRANSFER PUMP IN FUEL TANG ,MAKE SURE FUEL LINES ARE CORRECT.
FUEL LINES WERE INSTALLED INCORRECTLY. SWAPPED FUEL LINE CONNECTIONS ON IN-TANK FUEL PUMP AND NOISE REDUCED.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments FUEL LINES WERE INSTALLED INCORRECTLY. SWAPPED FUEL LINE CONNECTIONS ON IN-TANK FUEL PUMP AND NOISE REDUCED.
VW File Number 658806
Model JETTA
Model Year 2009
VIN 3VWPL71K29M
Vehicle Mileage
60750
TREAD Part ID Open Date
2045
10/18/2010
Sale Order Country
United States
Workshop Finding CUSTOMER STATES ENGINE DIED WHILE DRIVING
Activity Date 10/18/2010 10/18/2010 10/18/2010 10/18/2010 10/18/2010
10/18/2010
10/22/2010 10/25/2010 10/26/2010 10/29/2010 10/29/2010 10/29/2010 10/29/2010
Activity Time 09:06 09:06 09:33 09:33 09:33
09:34
08:23 11:03 17:04 15:16 15:55 17:09 17:09
Activity Comments CUSTOMER STATES ENGINE DIED WHILE DRIVING,DID RESTART ONE TIMEBUT DIED SOON AFTER. PUSH IN WILL NOT START,CHECK GFF P0087 DTC LOW FUEL PRESSURE.CHECKED FUEL .0840 AT 60DEGRESS IS IN NORMAL RANGE HIGH PRESSURE PUMP FAILED ?
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES ENGINE DIED WHILE DRIVING,DID RESTART ONE TIMEBUT DIED SOON AFTER. PUSH IN WILL NOT START,CHECK GFF P0087 DTC LOW FUEL PRESSURE.CHECKED FUEL .0840 AT 60DEGRESS IS IN NORMAL RANGE HIGH PRESSURE PUMP FAILED ?
TECH STATED THE FUEL DOSN'T SMELL LIKE GAS TEST BY B/G TESTER
WORKSHOP FINDINGS: CUSTOMER STATES ENGINE DIED WHILE DRIVING
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES
WAITING FOR OK TO REPAIR
WAITING ON AUTH
SPOKE TO REESE STATED THE VEHICEL IS WAITING ON PARTS FUEL PUMP P2 ~ STANDARD PARTS ORDER
SPOKE TO PATRICK, THE TECHNICIAN WORKING ON VEHICLE. REPAIRS HAVE BEEN COMPLETED. TECH TO CLOSE VTA. D1.
REPLACED FUEL SYSTEM
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments : REPLACED FUEL SYSTEM
VW File Number 658905
Model JETTA
Model Year 2009
VIN 3VWCL71K29M
Vehicle Mileage
48714
TREAD Part ID Open Date
2010
10/18/2010
Sale Order Country
United States
Workshop Finding
VERIFIED CONCERNS RAN GFF AND FOUND MULTIPLE FAULTS FOR IGNITION SWITCH. 00576 TERM 15, 00883 TERM S, 00884 TERM X, 00885 TERM 50, 01744 TERM P, RAN TEST PLAN AND PASSED. RECHECK AND FAULT RETURNS PLEASE ADVISE. ALSO FOUND FAULT P0087 FOR LOW FUEL PRESSURE IN SYSTEM. INSPECTED FUEL NO SIGNS OF WATER OR FUEL CONTAMINATION REMOVED N290 AND FOUND METAL SHAVINGS PLEASE ADVISE. VEHICLE DOES NOT START AT THIS TIME.
Activity Date
10/18/2010
10/18/2010
10/18/2010
10/18/2010 10/18/2010 10/25/2010 10/26/2010 10/26/2010 10/26/2010
Activity Time
10:44
10:44
10:54
10:54 10:54 15:50 11:42 17:02 17:02
Activity Comments
CUSTOEMR CONCERNED WHILE DRIVEING GLOW PLUG LIGHT CAME ON AND VEHICLE LOST POWER. PULLED OF ROAD AND AT AN IDLE VEHICLE DIED WAS UNABLE TO RESTART VEHICLE. HAD TOWED IN. VERIFIED CONCERNS RAN GFF AND FOUND MULTIPLE FAULTS FOR IGNITION SWITCH. 00576 TERM 15, 00883 TERM S, 00884 TERM X, 00885 TERM 50, 01744 TERM P, RAN TEST PLAN AND PASSED. RECHECK AND FAULT RETURNS PLEASE ADVISE. ALSO FOUND FAULT P0087 FOR LOW FUEL PRESSURE IN SYSTEM. INSPECTED FUEL NO SIGNS OF WATER OR FUEL CONTAMINATION REMOVED N290 AND FOUND METAL SHAVINGS PLEASE ADVISE. VEHICLE DOES NOT START AT THIS TIME.
ISSUE OPENED BY DEALERSHIP
ADVISED TECHNICIAN TO PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
CUSTOMER COMMENTS: CUSTOEMR CONCERNED WHILE DRIVEING GLOW PLUG LIGHT CAME ON AND VEHICLE LOST POWER. PULLED OF ROAD AND AT AN IDLE VEHICLE DIED WAS UNABLE TO RESTART VEHICLE. HAD TOWED IN.
WORKSHOP FINDINGS: VERIFIED CONCERNS RAN GFF AND FOUND MULTIPLE FAULTS FOR IGNITION SWITCH. 00576 TERM 15, 00883 TERM S, 00884 TERM X, 00885 TERM 50, 01744 TERM P, RAN TEST PLAN AND PASSED. RECHECK AND FAULT RETURNS PLEASE ADVISE. ALSO FOUND FAULT P0087 FOR LOW FUEL PRESSURE IN SYSTEM. INSPECTED FUEL NO SIGNS OF WATER OR FUEL CONTAMINATION REMOVED N290 AND FOUND METAL SHAVINGS PLEASE ADVISE. VEHICLE DOES NOT START AT THIS TIME.
SPOKE WITH MATT IN SERVICE. THE VEHICLE IS CURRENTLY BEING WORKED ON. TECH TO CLOSE THE VTA ONCE REPAIRS ARE CONFIRMED. D2.
COMPLETED REPAIRS THANK YOU FOR YOUR ASSISTANCE
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments COMPLETED REPAIRS THANK YOU FOR YOUR ASSISTANCE
VW File Number 659052
Model JETTA
Model Year 2009
VIN 3VWRL71K49M
Vehicle Mileage
37461
TREAD Part ID Open Date
2463
10/18/2010
Sale Order Country
United States
Workshop Finding METAL IN THE FUEL FILTER HOUSING.
Activity Date 10/18/2010 10/18/2010 10/18/2010
10/18/2010
10/18/2010 10/20/2010 10/20/2010
10/20/2010
10/21/2010 10/21/2010 10/22/2010 10/22/2010 10/22/2010
Activity Time 12:47 12:47 16:23
16:23
16:23 08:36 08:55
09:09
12:02 16:52 17:57 18:28 18:28
Activity Comments ISSUE OPENED BY DEALERSHIP
WHILE DRIVING VEHICLE, IT QUIT RUNNING AND WOULD NOT RESTART.
CUSTOMER COMMENTS: WHILE DRIVING VEHICLE, IT QUIT RUNNING AND WOULD NOT RESTART.
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE AND PUT SOME FUEL INTO A CLEAN STYROFOAM CUP. AFTER FIFTEEN MINUTES, CHECK THE CUP FOR DETERIORATION. PLEASE UPDATE THE TICKET WITH RESULTS AND PICTURES AND CALL US BACK WITH THESE RESULTS.
WORKSHOP FINDINGS: METAL IN THE FUEL FILTER HOUSING.
FOUND EXCESSIVE AMOUNTS OF METAL IN HIGH PRESSURE PUMP. TOOK FUEL SAMPLE AND PUT IN TO CLEAN STYROFOAM CUP. AFTER 15 MINUTES, CUP IS STILL INTACT AND SHOWING NO SIGNS OF PERFORATION.
ATTACHED PHOTO
TECH VERIFIED THERE IS METAL CONTAMINATION AND THE FUEL DID NOT DISSOLVE A STYROFOAM CUP. ADVISED TECH TO REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
PARTS RECEIVED. WORK IN PROGRESS.
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
COMPLETED REPAIR. CONCERN CORRECTED. RELEASING VEHICLE
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED THE COMPLETE DIESEL FUEL SYSTEM.
VW File Number 659343
Model JETTA
Model Year 2009
VIN 3VWTL71K79M
Vehicle Mileage
15786
TREAD Part ID Open Date
2463
10/18/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 10/18/2010 10/18/2010 10/18/2010
10/18/2010
10/18/2010 10/18/2010 10/18/2010
Activity Time 16:27 16:27 16:33
16:33
16:53 18:46 18:46
Activity Comments
CUSTOMER STATES THAT WHILE DRIVING VEHICLE BEGAN MAKING A HUMMING TYPE NOISE THAN MADE CLANKING TYPE NOISE THEN STALLED AND WOULD NOT RESTART VERIFIED FOUND VEHICLE CRANKS AND DOES NOT START INSPECTED MECHANICAL FUEL PUMP REGLUATOR VALVE AND FOUND ALOT OF METAL SHAVINGS IN FUEL SYSTEM
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES THAT WHILE DRIVING VEHICLE BEGAN MAKING A HUMMING TYPE NOISE THAN MADE CLANKING TYPE NOISE THEN STALLED AND WOULD NOT RESTART VERIFIED FOUND VEHICLE CRANKS AND DOES NOT START INSPECTED MECHANICAL FUEL PUMP REGLUATOR VALVE AND FOUND ALOT OF METAL SHAVINGS IN FUEL SYSTEM
TECH HAS VERIFIED THERE IS NO GASOLINE IN THE FUEL SYSTEM - PASSED THE STYROFOAM CUP TEST. ADVISED TECH TO REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
PARTS ORDERED THANKS FOR YOUR HELP
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED THE DIESEL FUEL SYSTEM .
VW File Number 659422
Model JETTA
Model Year 2011
VIN 3VWPL7AJ6BM
Vehicle Mileage
15
TREAD Part ID Open Date
2374
10/18/2010
Sale Order Country
United States
Workshop Finding
COMPLETE WITH GASOLINE, REMOVED FUEL METERING VALVE N290 FROM HIGH PRESSURE PUMP FOR DIAG, NO METAL DEBRIE FOUND, NEED ADVISE WHAT TO REPLACE, THANKS.
Activity Date 10/18/2010 10/18/2010 10/18/2010
10/18/2010
10/18/2010 10/22/2010 10/23/2010 10/23/2010
Activity Time 18:33 18:33 18:40
18:40
18:40 21:22 15:49 15:49
Activity Comments
CUSTOMER STATES, VEHICLE FILLED UP WITH GASOLINE, ( TDI CR ), DROVE VEHICLE TILL IT DIED, CRANKED VEHICLE FOR A LONG TIME, NO START POSIBLE, SYSTEM FILLED COMPLETE WITH GASOLINE, REMOVED FUEL METERING VALVE N290 FROM HIGH PRESSURE PUMP FOR DIAG, NO METAL DEBRIE FOUND, NEED ADVISE WHAT TO REPLACE, THANKS.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES, VEHICLE FILLED UP WITH GASOLINE, ( TDI CR ), DROVE VEHICLE TILL IT DIED, CRANKED VEHICLE FOR A LONG TIME, NO START POSIBLE, SYSTEM FILLED
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: COMPLETE WITH GASOLINE, REMOVED FUEL METERING VALVE N290 FROM HIGH PRESSURE PUMP FOR DIAG, NO METAL DEBRIE FOUND, NEED ADVISE WHAT TO REPLACE, THANKS.
WORK COMPLETE, REPLACED ALL NEDED PARTS AND RELEASED VEHICLE BACK TO SALES DEPARTMENT, THANKS FOR ASSISTANCE. CLOSE TICKET.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACE FUEL SYSTEM
VW File Number 660096
Model JETTA
Model Year 2009
VIN 3VWAL71K09M
Vehicle Mileage
22975
TREAD Part ID Open Date
2374
10/19/2010
Sale Order Country
United States
Workshop Finding STALLED WHILE DRIVING
Activity Date Activity Time Activity Comments CUSTOMER REPORTS VEHICLE DIED WHILE DRIVING AND WONT RESTART (CRANKS NORMALLY)
10/19/2010 18:55
10/19/2010 10/19/2010 10/19/2010
18:55 19:05 19:05
10/19/2010 19:05
10/19/2010 10/20/2010
10/21/2010
10/22/2010
10/22/2010
10/22/2010 10/23/2010 10/23/2010
19:05 23:57
11:37
20:09
21:43
21:43 15:51 15:51
VIERFY CUSTOMER CONCERN, SCAN VEHICLE USING GFF FAULT DETECTED FOR P0087 FUEL PRESSURE IN THE DISTRIBUTOR/SYSTEM PRESSURE TOO LOW.
USING TECH BULLETIN 01-10-11 REMOVE FUEL FILTER HOUSING COVER TO CHECK FUEL FILTER. FOUND METAL SHAVINGS IN FUEL ON TOP OF FILTER. REMOVE N295 ON TOP OF THE HIGH PRESSURE PUMP AND FOUND METAL SHAVING IN SENSOR. PUT DESIEL IN A CUP, DID NOT MEATL. PLEASE ADVISE
ISSUE OPENED BY DEALERSHIP
ISSUE UPDATED
METAL IN N290
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES
WORKSHOP FINDINGS: STALLED WHILE DRIVING
PARTS HAVE BEEN ORDER
THANK YOU FOR THE UPDATE. PLEASE UPDATE TICKET WITH SHIPPING DOC # AND CALL BACK IF FURTHER ASSISTANCE NEEDED.
INSTALLING PARTS RIGHT NOW
FINISH WITH REPAIRS AND SET BASIC SETTINGS 35, 3 TIMES. CHECK FOR LEAKS. NONE DETECTED TEST DROVE VEHICLE. OK.
VEHICLE OK DURING TEST DRIVE
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM
VW File Number 660514
Model Q7
Model Year 2010
VIN WA1LMAFE3AD
Vehicle Mileage
6025
TREAD Part ID Open Date
2329
10/20/2010
Sale Order Country
United States
Workshop Finding SPOKE TO TECHNICAIN AND TFM STEVE SHUPE.
Activity Date 10/20/2010 10/20/2010 10/20/2010 10/20/2010 10/20/2010 10/20/2010
11/01/2010
11/24/2010 11/24/2010
Activity Time 14:50 14:50 15:06 15:06 15:06 16:15
19:36
11:35 11:35
Activity Comments ISSUE OPENED BY DEALERSHIP
VEHICLE DIED OUT AT A STOP LIGHT,CRANK BUT NO START.
CUSTOMER COMMENTS: VEHICLE DIED OUT AT A STOP LIGHT,CRANK BUT NO START.
ESCALATING THE CONTACT TO TFM STEVE PER HIS REQUEST. ALSO RELEASING THE HIGH PRESSURE FUEL PUMP TO THE DEALER ATTN: JAMES CALICA. THANKS RAY
WORKSHOP FINDINGS: SPOKE TO TECHNICAIN AND TFM STEVE SHUPE.
SALES DOC. 1007221259
SHOP FOREMAN JAMES CALICA IS NO LONGER WORKING AT OAKLAND AUDI. HE WAS THE ONLY TDI TRAINED TECHNICIAN. I TOLD THE DEALER THAT THEY CAN ONLY HAVE A TDI TRAINED TECH WORK ON THE VEHICLE. I TOLD THEM TO SHIP IT TO LIVERMORE OR HAVE A LIVERMORE TECHNICAN WORK ON THE VEHICLE AT THEIR STORE. LIVERMORE IS A SISTER STORE OWNED BY THE SAME GROUP. I ALSO WROTE TO THE SERVICE MANAGER REQUESTING THAT THE TECHNICIAN WHO IS GOING TO WORK ON VEHICLE TO CALL ME FIRST SO I CAN REVIEW THE REPAIR PROCEDURES. THIS VEHICLE NEEDS A COMPLETE FUEL SYSTEM REPLACEMENT INCLUDING NEW FUEL. FUEL PUMP FAILED. FUEL SENT OUT TO AH FOR TESTING.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments FUEL HIGH PRESSURE PUMP FAILED. REPLACED FUEL SYSTEM.
VW File Number 660854
Workshop Finding n/a
Model TOUAREG
Model Year 2010
VIN WVGFK7A9XAD
Vehicle Mileage
4252
TREAD Part ID Open Date
2463
10/21/2010
Sale Order Country
United States
Activity Date 10/21/2010 10/21/2010 10/21/2010
10/21/2010
10/26/2010 10/26/2010 10/28/2010 10/28/2010 10/29/2010 10/29/2010 11/02/2010 11/03/2010 11/03/2010 11/03/2010
Activity Time 11:17 11:17 12:38
12:38
16:42 16:55 14:12 18:23 08:36 10:14 15:43 11:12 11:15 11:15
Activity Comments
CUSTOMER FILLED FUEL TANK WITH GAS AND DROVE IT UNTILL IT STOPPED. CHECKED FUEL FILTER AND FOUND METAL TO BE PRESENT. REMOVED PRESSURE REGULATOR FROM HIGH PRESSURE PUMP SMALL METAL SHAVINGS FOUND ON SCREEN. VEHICLE WILL NOT START.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER FILLED FUEL TANK WITH GAS AND DROVE IT UNTILL IT STOPPED. CHECKED FUEL FILTER AND FOUND METAL TO BE PRESENT. REMOVED PRESSURE REGULATOR FROM HIGH PRESSURE PUMP SMALL METAL SHAVINGS FOUND ON SCREEN. VEHICLE WILL NOT START.
PLEASE REPLACE THE FOLLOWING COMPONENTS> 7L6 201 075K-(FUEL TANK), 1K0 906 089 C- (FUEL PUMP), 7L6 201 082 J-(REAR FUEL LINES), 7L6 130 308 C-(FUEL LINES), 7L6 203 491 D-(FUEL COOLER), 059 130 218 Q-(RETENTION VALVE WITH RETURN LINES), 059 130 089 AM-(FUEL RAIL LEFT), 059 130 090 AQ-(FUEL RAIL RIGHT), 059 130 277 AM (6X) (INJECTORS), 059 130 241 CD-(6X) (PRESSURE LINES), 059 130 310 AK-(FUEL LINE), 059 130 309 AT-(FUEL LINE), 059 130 300 DF-(FUEL LINES), 059 130 758 J-(PRESSURE SENSOR), 059 919 523 A-(TEMP SENSOR), 7L6 127 434 A-(FILTER), 059 130 755 AL-(HIGH PRESSURE PUMP), 7L6 919 088 B-(FUEL SUPPLY MODULE LEFT), 7L6 919 088 C-(FUEL SUPPLY MODULE RIGHT), 7L6 919 715 B-(SUCTION JET PUMP LEFT), 7L6 919 715 C-(SUCTION JET PUMP RIGHT), 7L8 919 679 E-(FLANGE). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
INSPECTED BY INSURANCE WAITING FOR AUTHORIZATION. WILL CLOSE WHEN DONE THX
THANK YOU FOR UPDATING THE TICKET. PLEASE CALL BACK IF FURTHER ASSISTANCE NEEDED AND CLOSE TICKET WHEN DONE.
SPOKE TO ROB IN SERVICE. WAITING FOR INSURANCE COMPANY APPROVAL TO CONTINUE WITH REPAIRS. C1.
RELEASED HIGH PREASURE PUMP
RECODE PER UPDATE P2
YOUR ORDER HAS BEEN RECEIVED AND WILL PROCESS ON SALES DOC. 1007249630.
SPOKE WITH KATHRYN, THE DEALER IS WORKING ON THE VEHICLE. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION. IF THE CAR WILL BE WAITING AT THE DEALERSHIP ON PARTS, PLEASE UPDATE THE TICKET WITH THE SALES DOC # GIVEN TO YOU BY YOUR PARTS DEPARTMENT
ALL PARTS ARE HERE WILL BE REPAIRING VEHICLE SOON. THANK YOU FOR THE HELP
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments ALL PARTS ARE HERE WILL BE REPAIRING VEHICLE SOON.
VW File Number 661246
Model JETTA
Model Year 2009
VIN 3VWRL71K19M
Vehicle Mileage
45191
TREAD Part ID Open Date
2463
10/21/2010
Sale Order Country
United States
Workshop Finding THERE IS NO GASOLINE IN THE FUEL.
Activity Date 10/21/2010 10/21/2010 10/21/2010 10/21/2010 10/21/2010 10/21/2010
10/21/2010
10/25/2010 10/25/2010 10/25/2010
Activity Time 17:36 17:36 17:43 17:43 17:43 17:57
18:04
11:39 19:37 19:37
Activity Comments ISSUE OPENED BY DEALERSHIP
MIL LIGHT CAME ON AND CAR DIED CHECK AND FOUND HAS METAL SHAVINGS IN PUMP
CUSTOMER COMMENTS: MIL LIGHT CAME ON AND CAR DIED CHECK AND FOUND HAS METAL SHAVINGS IN PUMP
PLEASE ATTACH PICTURES OF THE METAL IN THE FUEL SYSTEM TO THE VTA. PLEASE CALL BACK AFTER THE PICTURES HAVE BEEN ATTACHED. THANKS.
WORKSHOP FINDINGS: THERE IS NO GASOLINE IN THE FUEL.
HERE ARE THE PICTURES
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
ORDERED ALL PARTS THANKS
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED THE DIESEL FUEL SYSTEM
VW File Number 662308
Model JETTA
Model Year 2010
VIN 3VWTL8AJ1AM
Vehicle Mileage
16311
TREAD Part ID Open Date
2374
10/25/2010
Sale Order Country
United States
Workshop Finding
EMOVED VALVE ON FUEL PUMP TO INSPECT AND FOUND LOTS OF METAL PARTICLES (SEE ATTACHED PICTURE). PERFORMED FUEL QUALITY TEST (SEE PICTURE) AND ATTACHED GUIDED FAULT FINDING.
Activity Date 10/25/2010 10/25/2010 10/25/2010
10/25/2010
10/25/2010 10/26/2010 10/26/2010 10/26/2010
Activity Time 14:22 14:22 17:12
17:12
17:12 11:02 16:10 16:10
Activity Comments
CUSTOMER STATES VEHICLE DIED WHILE DRIVING. REMOVED VALVE ON FUEL PUMP TO INSPECT AND FOUND LOTS OF METAL PARTICLES (SEE ATTACHED PICTURE). PERFORMED FUEL QUALITY TEST (SEE PICTURE) AND ATTACHED GUIDED FAULT FINDING.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES VEHICLE DIED WHILE DRIVING. R
? PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE AND PUT SOME FUEL INTO A CLEAN STYROFOAM CUP. AFTER FIFTEEN MINUTES, CHECK THE CUP FOR DETERIORATION. PLEASE UPDATE THE TICKET WITH RESULTS AND PICTURES AND CALL US BACK WITH THESE RESULTS. 2.0LTDI ? PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES
WORKSHOP FINDINGS: EMOVED VALVE ON FUEL PUMP TO INSPECT AND FOUND LOTS OF METAL PARTICLES (SEE ATTACHED PICTURE). PERFORMED FUEL QUALITY TEST (SEE PICTURE) AND ATTACHED GUIDED FAULT FINDING.
PARTS HAVE BEEN ORDERED, THANKS FOR THE HELP.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments PARTS HAVE BEEN ORDERED, THANKS FOR THE HELP.
VW File Number 662511
Model JETTA
Model Year 2010
VIN 3VWTL7AJ4AM
Vehicle Mileage
3055
TREAD Part ID Open Date
2045
10/25/2010
Sale Order Country
United States
Workshop Finding C/S VEHICLE DIED WHILE DRIVING. WOULD NOT RESTART.
Activity Date 10/25/2010 10/25/2010 10/25/2010
10/25/2010
10/25/2010 10/28/2010 10/29/2010 10/29/2010 11/01/2010 11/02/2010 11/02/2010 11/02/2010 11/02/2010
Activity Time 17:34 17:34 17:48
17:48
17:48 11:19 14:12 19:54 18:22 09:42 15:55 17:02 17:02
Activity Comments C/S VEHICLE DIED WHILE DRIVING. WOULD NOT RESTART. IT IS ONE OF OUR SERVICE LOANERS. FILL UP WITH FUEL AT SAME STATION ALL THE TIME. DEFINITELY ONLY HAS HAD DIESEL PUT IT. HAS DIESEL IN IT NOW. METAL CONTAMINATION IN H/P PUMP SOLENOID, SEE PIX
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: C/S VEHICLE DIED WHILE DRIVING. WOULD NOT RESTART. IT IS ONE OF OUR SERVICE LOANERS. FILL UP WITH FUEL AT SAME STATION ALL THE TIME. DEFINITELY ONLY HAS HAD DIESEL PUT IT. HAS DIESEL IN IT NOW. METAL CONTAMINATION IN H/P PUMP SOLENOID, SEE PIX
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES
WORKSHOP FINDINGS: C/S VEHICLE DIED WHILE DRIVING. WOULD NOT RESTART.
ALL PARTS CAME IN TODAY
SERVICE ADVISORS PUTTING CAR OFF, IT IS A LOANER CAR FOR THE DEALERSHIP, WILL GET ON IT WHEN SCHEDULING PERMITS
UPDATE AFTER PARTS ARE INSTALLED
STARTING INSTALLING TODAY, SHOULD BE DONE TOMORROW. WILL UPDATE
PLEASE UPDATE WHEN REPAIRS ARE DONE OR CALL THE HELPLINE IF ASSISTANCE IS NEEDED
REPLACED ALL PARTS, ADAPT NEW INJECTORS AND RAN MVB 35 3 TIMES. CAR STARTED RIGHT UP, TEST DROVE 10 MILES. RETURNING TO SERVICE
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACE THE FUEL SYSTEM
VW File Number 662887
Model JETTA
Model Year 2010
VIN 3VWPL7AJ1AM
Vehicle Mileage
8747
TREAD Part ID Open Date
2045
10/26/2010
Sale Order Country
United States
Workshop Finding NO START
Activity Date 10/26/2010 10/26/2010 10/26/2010 10/26/2010 10/26/2010
10/26/2010
10/26/2010 10/26/2010 10/27/2010 10/29/2010 10/29/2010 10/29/2010
Activity Time 12:45 12:45 12:49 12:49 12:49
12:51
12:51 12:52 13:22 14:39 19:55 19:55
Activity Comments ISSUE OPENED BY DEALERSHIP
VEH. STOPED RUNNING. FOUND METAL SHAVING IN FUEL SYSTEM.
CUSTOMER COMMENTS: VEH. STOPED RUNNING. FOUND METAL SHAVING IN FUEL SYSTEM.
TECH STATED THERE METAL IN THE FILTER HOUSING, AND A NO START
WORKSHOP FINDINGS: NO START
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES
TECH ALSO STATED THE FUEL SMELL LIKE DIESEL,
ISSUE UPDATED
IS THIS REPAIR COVERED UNDER WARRANTY?
REPLACED FUEL SYSTEM. ALL SYSTEMS GO. THANKS JASON.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPALCE THE FUEL SYSTEM
VW File Number 663406
Model JETTA
Model Year 2010
VIN 3VWTL7AJ1AM
Vehicle Mileage
6488
TREAD Part ID Open Date
2374
10/27/2010
Sale Order Country
United States
Workshop Finding
PERFORM GUIDED FAULT FINDING AND FOUND FAULT FOR P0087 FUEL PRESSURE IN THE DISTRIBUTOR TOO LOW-FUEL RAIL PRESSURE SENSOR CIRCUIT RANGE /PERFORMANCE SPORADIC P0191. REMOVE FUEL FILTER COVER AND FOUND METAL ON SYSTEM.
Activity Date 10/27/2010 10/27/2010 10/27/2010 10/27/2010
10/27/2010
10/27/2010 10/27/2010 10/27/2010 10/31/2010 11/01/2010 11/02/2010 11/03/2010 11/03/2010 11/04/2010 11/04/2010 11/04/2010
Activity Time 10:12 10:12 10:15 10:22
10:22
10:22 13:14 15:04 12:38 08:14 19:57 08:19 16:10 14:50 16:50 16:50
Activity Comments CUSTOMER STATES VEHICLE DIE AND WONA??T START. PERFORM GUIDED FAULT FINDING AND FOUND FAULT FOR P0087 FUEL PRESSURE IN THE DISTRIBUTOR TOO LOW-FUEL RAIL PRESSURE SENSOR CIRCUIT RANGE /PERFORMANCE SPORADIC P0191. REMOVE FUEL FILTER COVER AND FOUND METAL ON SYSTEM.
ISSUE OPENED BY DEALERSHIP
SEE PHOTOS ATTACHED
CUSTOMER COMMENTS: CUSTOMER STATES VEHICLE DIE AND WONA??T START. PERFORM GUIDED FAULT FINDING AND FOUND FAULT FOR P0087 FUEL PRESSURE IN THE DISTRIBUTOR TOO LOW-FUEL RAIL PRESSURE SENSOR CIRCUIT RANGE /PERFORMANCE SPORADIC P0191. REMOVE FUEL FILTER COVER AND FOUND METAL ON SYSTEM.
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: PERFORM GUIDED FAULT FINDING AND FOUND FAULT FOR P0087 FUEL PRESSURE IN THE DISTRIBUTOR TOO LOW-FUEL RAIL PRESSURE SENSOR CIRCUIT RANGE /PERFORMANCE SPORADIC P0191. REMOVE FUEL FILTER COVER AND FOUND METAL ON SYSTEM.
PARTS ON ORDER(SHOP FORMAN).
THANK YOU FOR THE UPDATE ON THE STATUS OF THE REPAIR. PLEASE UPDATE THE TICKET WITH A SALES DOC NUMBER FOR THE ORDERED PARTS.
ALL PARTS SHOULD BE HERE BY MONDAY.
THANK YOU FOR THE UPDATE ON THE STATUS OF THE REPAIR. PLEASE UPDATE THE TICKET WITH A SALES DOC NUMBER FOR THE ORDERED PARTS.
WORK IN PROGRESS.
THANK YOU FOR THE UPDATE ON THE STATUS OF THE REPAIR. PLEASE REMEMBER TO UPDATE/CLOSE OUT THE TICKET WHEN THE REPAIR IS COMPLETED.
D2 SPOKE WITH EDDY, THE DEALER IS WORKING ON THE VEHICLE. TECH TO CLOSE THE VTA. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION.
AFTER, REPLACED PARTS SYSTEM WORKING AND DESIGNED. THANKS
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments AFTER, REPLACED PARTS SYSTEM WORKING AND DESIGNED. THANKS
VW File Number 663482
Model JETTA
Model Year 2009
VIN 3VWRL71K99M
Vehicle Mileage
62790
TREAD Part ID Open Date
2329
10/27/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 10/27/2010
10/27/2010
10/27/2010
10/27/2010
10/27/2010 11/01/2010 11/05/2010 11/05/2010 11/05/2010
Activity Time 11:20
11:20
20:40
20:40
20:44 11:42 15:17 16:22 16:22
Activity Comments CUST WAS DRIVING CAR HOME AND VEHICLE STALLED, NOW ENGINE LIGHT AND GLOW PLUG LIGHTS ARE ON. CAR WAS TOWED IN. SCANNED AND HAVE LOW FUEL PRESSURE FAULTS. CHECKED FUEL FILTER AND IS FULL OF METAL SHAVINGS.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUST WAS DRIVING CAR HOME AND VEHICLE STALLED, NOW ENGINE LIGHT AND GLOW PLUG LIGHTS ARE ON. CAR WAS TOWED IN. SCANNED AND HAVE LOW FUEL PRESSURE FAULTS. CHECKED FUEL FILTER AND IS FULL OF METAL SHAVINGS.
QTM INTERVENTION. INSPECTED FUEL INSIDE FUEL TANK AND FUEL CONDITION LOOKS OK. PROPER COLOR OF LOW SULFER DIESEL. NO GASOLINE PRESENT WHEN TESTED IN STYROFOAM CUP. HIGH PRESSURE PUMP FULL OF METAL. REPLACE ENTIRE FUEL SYSTEM. BE SURE TO PROPERLY BLEED FUEL SYSTEM WHEN STARTING.
ISSUE UPDATED
WORK STILL IN PROGRESS
REPLACED EVERY FUEL LINE, PURGED FUEL SYSTEM AND TEST DROVE 35 MILES
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED ENTIRE FUEL SYSTEM.
VW File Number 663891
Model JETTA
Model Year 2009
VIN 3VWTL81KX9M
Vehicle Mileage
31340
TREAD Part ID Open Date
2463
10/27/2010
Sale Order Country
United States
Workshop Finding
CHECKED FOR CODES FOUND P0087 P0191 P1007.CHECKED FOR TSB FOUND 01-10-11.REMOVED FUEL FILTER AND FOUND METAL SHAVINGS CHECKED FUEL FOR CONTAMINATION NON FOUND.
Activity Date 10/27/2010 10/27/2010 10/27/2010
10/27/2010
10/27/2010 10/27/2010
10/27/2010
11/01/2010 11/01/2010 11/03/2010 11/06/2010 11/06/2010 11/06/2010
Activity Time 17:34 17:34 17:40
17:40
17:40 18:03
18:07
11:03 18:20 16:08 12:37 15:40 15:40
Activity Comments CUSTOMER STATES GLOW PLUG LIGHT CAME ON AND WAS FLASHING CAR DIED COMMING OFF FREEWAY.CHECKED FOR CODES FOUND P0087 P0191 P1007.CHECKED FOR TSB FOUND 01-10-11.REMOVED FUEL FILTER AND FOUND METAL SHAVINGS CHECKED FUEL FOR CONTAMINATION NON FOUND.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES GLOW PLUG LIGHT CAME ON AND WAS FLASHING CAR DIED COMMING OFF FREEWAY.
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE AND PUT SOME FUEL INTO A CLEAN STYROFOAM CUP. AFTER FIFTEEN MINUTES, CHECK THE CUP FOR DETERIORATION. PLEASE UPDATE THE TICKET WITH RESULTS AND PICTURES AND CALL US BACK WITH THESE RESULTS.
WORKSHOP FINDINGS: CHECKED FOR CODES FOUND P0087 P0191 P1007.CHECKED FOR TSB FOUND 01-10-11.REMOVED FUEL FILTER AND FOUND METAL SHAVINGS CHECKED FUEL FOR CONTAMINATION NON FOUND.
REMOVED N290 AND FOUND METAL SHAVINGS.
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
REPAIRS BEING PERFORMED
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
D2 SPOKE TO BILL, VEHICLE IS STILL BEING WORKED ON.
REPAIRS ARE DONE AND SEAT BASIC SEATINGS 35 AND VEHICLE IS NOW RUNING AS PER DESIGN.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPAIRS ARE DONE AND SEAT BASIC SEATINGS 35 AND VEHICLE IS NOW RUNING AS PER DESIGN.
VW File Number 664466
Model JETTA
Model Year 2009
VIN 3VWRL71K19M
Vehicle Mileage
34941
TREAD Part ID Open Date
2463
10/28/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 10/28/2010 10/28/2010 10/28/2010 10/28/2010
10/28/2010
10/28/2010 10/28/2010
10/28/2010
10/28/2010 10/28/2010 10/29/2010 11/02/2010 11/02/2010 11/04/2010 11/05/2010 11/05/2010 11/05/2010
Activity Time 16:40 16:40 16:54 16:54
16:54
17:13 17:24
17:28
18:13 19:14 11:45 09:23 12:08 10:12 08:20 10:45 12:23
Activity Comments
CUSTOMER STATES VEHICLE STALLED OUT AND WILL NOT START BACK UP AGAIN AND BEFORE IT DIED OUT THE COIL LIGHT WAS ON. DUPLICATED CONCERN. ENGINE CRANKS BUT WILL NOT START UP. GFF SCAN FAULT P0087 FUEL PRESSURE IN THE DISTRIBUTOR/SYSTEM PRESSURE TOO LOW. TECHNICAL BULLETIN 1-10-10 2023624/2. UPLOADED GFF LOG AND PICTURES OF FUEL SAMPLE AND FUEL FILTER HOUSING.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES VEHICLE STALLED OUT AND WILL NOT START BACK UP AGAIN AND BEFORE IT DIED OUT THE COIL LIGHT WAS ON. DUPLICATED CONCERN. ENGINE CRANKS BUT WILL NOT START UP. GFF SCAN FAULT P0087 FUEL PRESSURE IN THE DISTRIBUTOR/SYSTEM PRESSURE TOO LOW. TECHNICAL BULLETIN 1-10-10 2023624/2. UPLOADED GFF LOG AND PICTURES OF FUEL SAMPLE AND FUEL FILTER HOUSING.
ISSUE UPDATED
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE AND PUT SOME FUEL INTO A CLEAN STYROFOAM CUP. AFTER FIFTEEN MINUTES, CHECK THE CUP FOR DETERIORATION. PLEASE UPDATE THE TICKET WITH RESULTS AND PICTURES AND CALL US BACK WITH THESE RESULTS.
AFTER CLEANING AREA, REMOVED N290 AND INSPECTED METAL FOR METAL SHAVINGS. SOME METAL SHAVINGS FOUND. TOOK FUEL SAMPLE AND PLACED IN STYROFOAM CUP AND WAITED AND CHECKED CUP FOR DETERIORATION. NO DETERIORATION FOUND IN THE CUP. UPLOADING PICTURES OF CUP AND N290 METERING VALVE AND INSIDE VALVE BLOCK
THANK YOU FOR UPDATING THE TICKET. PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
PARTS ON ORDER.
PARTS ARE ON ORDER
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION.
WAITING FOR ONE HOSE, SHOULD BE HERE TODAY, AND I START WORKING TODAY OR TOMORROW.
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION.
SPOKE WITH EDDIE IN SERVICE. RECEIVED PART AND SHOULD DELIVER VEHICLE TONIGHT. ADVISE TO CLOSE VTA WHEN VEHICLE LEAVES. P2
DONE WITH WORK JUST NEED TO ROAD TEST AND RECHECK WORK, AFTER DONE THAT I WILL CLOSE THE VTA.
ROAD TESTED VEHICLE-TEST GOOD
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
11/05/2010 12:23
ISSUE UPDATED
Consultant's Closing Comments ROAD TESTED VEHICLE-TEST GOOD
VW File Number 664755
Model JETTA
Model Year 2009
VIN 3VWRL71K79M
Vehicle Mileage
17830
TREAD Part ID Open Date
2050
10/29/2010
Workshop Finding INSPECTED AND FOUND METAL CONTAMINATION ON TOP OF FUEL FILTER-SEE ATTACHED PICTURE. GFF LOG ALSO ATTACHED.
Sale Order Country
United States
Activity Date 10/29/2010 10/29/2010 10/29/2010
10/29/2010
10/29/2010 10/29/2010
10/29/2010
10/29/2010 10/29/2010 10/29/2010
Activity Time 11:36 11:36 11:45
11:45
11:45 12:32
12:36
17:53 18:35 18:35
Activity Comments
CUSTOMER STATES VEHICLE STALLED OUT AND WOULD NOT RESTART. INSPECTED AND FOUND METAL CONTAMINATION ON TOP OF FUEL FILTER-SEE ATTACHED PICTURE. GFF LOG ALSO ATTACHED.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES VEHICLE STALLED OUT AND WOULD NOT RESTART.
? PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE AND PUT SOME FUEL INTO A CLEAN STYROFOAM CUP. AFTER FIFTEEN MINUTES, CHECK THE CUP FOR DETERIORATION. PLEASE UPDATE THE TICKET WITH RESULTS AND PICTURES AND CALL US BACK WITH THESE RESULTS.
WORKSHOP FINDINGS: INSPECTED AND FOUND METAL CONTAMINATION ON TOP OF FUEL FILTER-SEE ATTACHED PICTURE. GFF LOG ALSO ATTACHED.
REMOVED N290 AND FOUND LARGE AMOUNT OF METAL ON VALVE AND IN HOLE-SEE PICTURES 2 AND 3.PUT FUEL SAMPLE INTO CUP AT 9:10-PHOTO 4 AND RECHECKED AT 9:25-PHOTO 5 AND 6. NO DETERIORATION OF CUP NOTICED.
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
ALL PARTS HAVE BEEN ORDERED. WILL REOPEN TICKET IF NEEDED.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPALCE THE FUEL SYSTEM
VW File Number 665289
Model JETTA
Model Year 2010
VIN 3VWAL7AJ1AM
Vehicle Mileage
20193
TREAD Part ID Open Date
2463
11/01/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 11/01/2010 11/01/2010 11/01/2010
11/01/2010
11/01/2010 11/01/2010 11/03/2010 11/03/2010 11/03/2010
Activity Time 09:52 09:52 10:00
10:00
10:12 12:22 17:00 18:24 18:24
Activity Comments
CUSTOMER WAS DRIVING VEHICLE AND CAR STOPED RUNNING.CODES P0087.I PULLED OUT FUEL FLITER AND IT WAS FILLED WITH METAL SHAVINGS, PICTURES ARE ATTACHED ALONG WITH GFF.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER WAS DRIVING VEHICLE AND CAR STOPED RUNNING.CODES P0087.I PULLED OUT FUEL FLITER AND IT WAS FILLED WITH METAL SHAVINGS, PICTURES ARE ATTACHED ALONG WITH GFF.
? PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE AND PUT SOME FUEL INTO A CLEAN STYROFOAM CUP. AFTER FIFTEEN MINUTES, CHECK THE CUP FOR DETERIORATION. PLEASE UPDATE THE TICKET WITH RESULTS AND PICTURES AND CALL US BACK WITH THESE RESULTS. 2.0LTDI ? PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307G-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES
HE ARE THE NEW PHOTOS
THANK YOU FOR UPDATING THE VTA PLEASE CALL BACK IF FURTHER ASSISTANCE IS NEEDED.
ALL PARTS REPLACED AND VEHICLE IS FIXEDE.THANK YOU!
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments ALL PARTS REPLACED AND VEHICLE IS FIXED.THANK YOU!
VW File Number 665608
Model JETTA
Model Year 2010
VIN 3VWTL8AJ4AM
Vehicle Mileage
3876
TREAD Part ID Open Date
2045
11/01/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 11/01/2010 11/01/2010 11/01/2010 11/02/2010
11/02/2010
11/02/2010
11/02/2010 11/03/2010 11/04/2010 11/05/2010 11/05/2010 11/09/2010 11/09/2010 11/09/2010 11/09/2010 11/09/2010 11/10/2010
11/10/2010 11/10/2010 11/10/2010 11/10/2010
Activity Time 14:06 14:06 14:16 08:54
13:26
14:39
14:57 08:15 11:01 10:50 10:56 13:25 13:41 15:19 15:38 20:19 12:21
16:30 16:31 19:14 19:14
Activity Comments CUSTOMER STATES THAT THE CAR VERY RANDOMLY DIES WHILE DRIVING. NO WARNING LIGHTS COME ON.
P1004 FAULT STORED
ISSUE OPENED BY DEALERSHIP
ADVISED TO CK FUEL QUALITY, CK LOW SIDE FUEL PRESSURE, REMOVE FUEL FILTER AND CK FOR METAL DEBRI.
REMOVED FUEL FILTER TO INSPECT FUEL, FOUND METAL PARTICLES. DID NOT CHECK LOW SIDE PRESSURE YET DUE TO METAL FRAGMENTS
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE AND PUT SOME FUEL INTO A CLEAN STYROFOAM CUP. AFTER FIFTEEN MINUTES, CHECK THE CUP FOR DETERIORATION. PLEASE UPDATE THE TICKET WITH RESULTS AND PICTURES AND CALL US BACK WITH THESE RESULTS. IF THERE IS NO METAL IN THE N290, REPLACE THE PRESSURE RETENTION VALVE.
CLEANED AREA AROUND N290 AND REMOVED. DIDN'T FIND METAL FRAGMENTS BUT ALUMINUM IN PUMP LOOKS LIKE IT IS ERODED, THE TIP OF N290 APPEARS SCRATCHED, AND THE METAL SCREEN ON N290 IS DENTED INWARD (SEE PICTURES.) WANTED TO CONSULT BEFORE REPLACING PRESSURE RETENTION VALVE.
ADVISED TO REPLACE THE N290 AND PRESSURE RETENTION VALVE. VERIFY IF THER IS 3.5-5 BAR AT THE HP PUMP INLET WITH A MANUAL GAUGE.
ADVISE TECH N290 IS PART OF THE HIGH PRESSURE PUMP.
QTM INTERVENTION, PLEASE CONTACT QTM ONCE PUMP IS INSTALLED AND BEFORE START OF ENGINE.
HIGH PRESSURE PUMP AND MOST OF BOLTS ARRIVED. REMOVED HIGH PRESSURE PUMP, WHEN PULLING HUB OFF OF PUMP SPECIAL TOOL PULLED THREADS OUT OF HUB, ORDERED NEW HUB. HUB AND REST OF BOLTS WILL BE HERE MONDAY. WILL CALL QTM ONCE ALL INSTALLED BEFORE STARTING.
THANK YOU FOR THE UPDATE.
PLEASE UPDATE VTA.
NEW HUB AND REMAINING BOLTS ARRIVED. NEW PUMP INSTALLED AND BASICS WERE SET WITH QTM ASSISTANCE. RE-CHECKED ECM FOR NECESSARY UPDATES. ONCE ENGINE WAS STARTED, FUEL PRESSURE READINGS ON THE LOW SIDE (INLET TO FUEL FILTER) WERE .4 BAR, AND HIGH SIDE (AUX. PUMP OUTLET) 4.1 BAR.
THANK YOU, WHAT IS THE SW LEVEL OF THE ECM?
SOFTWARE VERSION: 7275
THANK YOU, QTM WILL CONTACT DEALER IN THE AM.
PLEASE PERFORM SWM CODE 3339 TO ECM AND REPORT BACK TO THE VTA THE ECM PART NUMBER SUFFIX AND THE NEW SW LEVEL. RELEASE AND CLOSE VTA WHEN ACCOMPLISHED.
PERFORMED SVM 3339 UPDATE ECM PART NUMBER: 3L0906019CM ECM SOFTWARE LEVEL: 7967
CLOSING VTA
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments HIGH PRESSURE PUMP WAS REPLACED AND THE ECM WAS UPDATED TO THE LATEST SW AVAILABLE AT THIS TIME.
VW File Number 665808
Model Q7
Model Year 2010
VIN WA1VMAFE3AD
Vehicle Mileage
43774
TREAD Part ID Open Date
2374
11/01/2010
Sale Order Country
United States
Workshop Finding
VERIFIED ENGINE WILL CRANK BUT NOT START. RAN GFF FOUND P0087 FAULT STORED IN ECM. INSPECTED THE FUEL FILTER AND FOUND METALLIC GLITTER ON TOP OF THE FILTER ELEMENT. FOUND FUEL RECEIPT IN VEHICLE FROM 10/31/2010. CUSTOMER FILLED UP WITH DIESEL FUEL.
Activity Date 11/01/2010
11/01/2010
11/01/2010 11/01/2010
11/01/2010
11/01/2010 11/02/2010 11/02/2010 11/02/2010
11/10/2010 11/12/2010 11/12/2010
Activity Time 17:06
17:06
17:12 17:12
17:12
17:21 12:14 12:33 15:48
17:51 15:26 15:26
Activity Comments ISSUE OPENED BY DEALERSHIP
VEHICLE STALLED WHILE DRIVING. VEHICLE WILL NOT RESTART. VERIFIED ENGINE WILL CRANK BUT NOT START. RAN GFF FOUND P0087 FAULT STORED IN ECM. INSPECTED THE FUEL FILTER AND FOUND METALLIC GLITTER ON TOP OF THE FILTER ELEMENT. FOUND FUEL RECEIPT IN VEHICLE FROM 10/31/2010. CUSTOMER FILLED UP WITH DIESEL FUEL.
CHECK THE CAM FOR OPERATION. ORDER ALL PARTS THAT FUEL TOUCHES. GET A FUEL SAMPLE.
CUSTOMER COMMENTS: VEHICLE STALLED WHILE DRIVING. VEHICLE WILL NOT RESTART.
WORKSHOP FINDINGS: VERIFIED ENGINE WILL CRANK BUT NOT START. RAN GFF FOUND P0087 FAULT STORED IN ECM. INSPECTED THE FUEL FILTER AND FOUND METALLIC GLITTER ON TOP OF THE FILTER ELEMENT. FOUND FUEL RECEIPT IN VEHICLE FROM 10/31/2010. CUSTOMER FILLED UP WITH DIESEL FUEL.
THIS TICKET HAS BEEN ESCALATED AS PER P/S.
P/N 059 130 755 AL WILL BE RELEASED.
S/D 1007259127
I INSPECTED THE VEHICLE, THERE'S METAL DEBRIS IN FUEL FILTER HOUSING AND AT M-PROP VALVE. I TOOK FUEL SAMPLE, FUEL DOES NOT APPEAR TO BE CONTAMINATED. DEALER TO PROCEED WITH REPLACING ALL FUEL RELATED PARTS.
I SPOKE TO SHOP FOREMAN NICK WHO INFORMED ME ALL FUEL PARTS HAVE BEEN REPLACED AND VEHICLE IS BEING TEST DRIVEN.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments TECH REPLACED ALL FUEL SYSTEM RELATED COMPONENTS.
VW File Number 666411
Model JETTA
Model Year 2010
VIN 3VWPL7AJ8AM
Vehicle Mileage
1222
TREAD Part ID Open Date
2463
11/02/2010
Sale Order Country
United States
Workshop Finding
PERFORMED GFF AND FOUND NO FAULTS, VEHICLE STARTED AND DROVE FINE. REMOVED THE COVER FOR THE FUEL FILTER AND FOUND THERE TO BE METAL IN THE FUEL FILTER HOUSING.
Activity Date 11/02/2010 11/02/2010 11/02/2010
11/02/2010
11/02/2010 11/08/2010 11/08/2010 11/08/2010
Activity Time 16:07 16:07 16:14
16:14
16:14 16:35 18:08 18:08
Activity Comments
CUSTOMER STATES THE CAR STALLED, JUST BEFORE IT STALED THE RPM'S WERE FLUCTUATING SMELLED VERY HOT, COOLING FANS WERE STAYING ON. PERFORMED GFF AND FOUND NO FAULTS, VEHICLE STARTED AND DROVE FINE. REMOVED THE COVER FOR THE FUEL FILTER AND FOUND THERE TO BE METAL IN THE FUEL FILTER HOUSING.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES THE CAR STALLED, JUST BEFORE IT STALED THE RPM'S WERE FLUCTUATING SMELLED VERY HOT, COOLING FANS WERE STAYING ON.
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: PERFORMED GFF AND FOUND NO FAULTS, VEHICLE STARTED AND DROVE FINE. REMOVED THE COVER FOR THE FUEL FILTER AND FOUND THERE TO BE METAL IN THE FUEL FILTER HOUSING.
REPLACED FUEL SYSTEM AND VERIFIED REPAIRS
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM AND VERIFIED REPAIRS
VW File Number 667477
Model JETTA
Model Year 2010
VIN 3VWAL7AJ5AM
Vehicle Mileage
21444
TREAD Part ID Open Date
2463
11/04/2010
Sale Order Country
United States
Workshop Finding TECH STATES HAVE METAL IN THE METERING VALVE AND THE FUEL FILTER.
Activity Date 11/04/2010 11/04/2010 11/04/2010 11/04/2010 11/04/2010
11/04/2010
11/05/2010 11/05/2010 11/11/2010 11/11/2010 11/12/2010 11/16/2010 11/16/2010 11/16/2010
Activity Time 13:32 13:32 13:37 13:37 13:37
13:38
14:15 19:23 14:22 21:14 12:39 11:54 18:17 18:17
Activity Comments CUST STATES VEHICLE LOST POWER WHILE DRIVING AND GLOW PLUG LAMP FLASHING
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUST STATES VEHICLE LOST POWER WHILE DRIVING AND GLOW PLUG LAMP FLASHING
PLEASE CHECK FOR GASOLINE IN THE FUEL, PERFORM FLAME TEST.
WORKSHOP FINDINGS: TECH STATES HAVE METAL IN THE METERING VALVE AND THE FUEL FILTER.
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
SPECIAL ORDERED ALL COMPONETS LISTED
THANKS FOR THE UPDATE, PLEASE CALL AND CHECK IN IF FURTHER ASSISTANCE IS NEEDED.
PIERRE IN SERVICE STATED THEY ARE WAITING ON PARTS TO COME IN AND WILL HAVE TECH UPDATE TICKET WITH SHIPPING DOC # OF PARTS THAT THEY ARE WAITING ON. P1
PARTS ARRIVED INPROCESS INSTALLING COMPONETS
THANKS FOR THE UPDATE, IF THAT FIXES THE CAR PLEASE UPDATE AND CLOSE OUT THE TICKET. IF FURTHER ASSISTANCE IS NEEDED PLEASE CALL AND CHECK IN.
INSTALLED COMPONETS CLEANED DIESEL LINES FROM FRONT TO REAR RAN PRIME TEST 3 TIMES NO FUTHER ACTION REQUIRED THANKS
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL INJECTION COMPONENTS
VW File Number 667565
Model JETTA
Model Year 2010
VIN 3VWRL7AJ7AM
Vehicle Mileage
117
TREAD Part ID Open Date
2463
11/04/2010
Sale Order Country
United States
Workshop Finding UPON INSPECTION IN SHOP FOUND METAL IN FILTER & FUEL SYSTEM.WHAT PARTS ARE NEEDED FOR A CORRECT REPAIR?THANK YOU,DAN
Activity Date 11/04/2010 11/04/2010 11/04/2010
11/04/2010
11/04/2010 11/04/2010
11/04/2010
11/10/2010 11/10/2010 11/10/2010
Activity Time 14:51 14:51 14:56
14:56
14:56 15:25
15:30
07:27 12:14 12:14
Activity Comments
ISSUE OPENED BY DEALERSHIP
VEHICLE IS A DIESEL & HAS BEEN FILLED WITH GAS,VEHICLE WAS DRIVEN UNTILL IT QUIT.UPON INSPECTION IN SHOP FOUND METAL IN FILTER & FUEL SYSTEM.WHAT PARTS ARE NEEDED FOR A CORRECT REPAIR?THANK YOU,DAN
CUSTOMER COMMENTS: VEHICLE IS A DIESEL & HAS BEEN FILLED WITH GAS,VEHICLE WAS DRIVEN UNTILL IT QUIT.
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE AND PUT SOME FUEL INTO A CLEAN STYROFOAM CUP. AFTER FIFTEEN MINUTES, CHECK THE CUP FOR DETERIORATION. PLEASE UPDATE THE TICKET WITH RESULTS AND PICTURES AND CALL US BACK WITH THESE RESULTS.
WORKSHOP FINDINGS: UPON INSPECTION IN SHOP FOUND METAL IN FILTER & FUEL SYSTEM.WHAT PARTS ARE NEEDED FOR A CORRECT REPAIR?THANK YOU,DAN
THERE IS SOME METAL IN PUMP AFTER REMOVAL OF N290 & ON TH E VALVE.NOT MUCH OF THE CUP IS LEFT AFTER BEING FILLED W FUEL AFTER 15 MINS.
PLEASE REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
THANKS FOR THE INFO,DAN
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED DIESEL FUEL SYSTEM
VW File Number 667769
Model GOLF
Model Year 2010
VIN WVWDM7AJ7AW
Vehicle Mileage
10108
TREAD Part ID Open Date
2463
11/04/2010
Sale Order Country
United States
Workshop Finding
SCAN VEHICLE, FAULT DETECTED P0087 (FUEL PRESSURE TOO LOW) CHECK BULLETIN 01-10-11. INSPECTED FUEL FILTER FOUND METAL SHAVINGS ON TOP OF FILTER. ALSO INSPECTED N295 SENSOR ON HIGH PRESSURE PUMP AND FOUND SENSOR CLOGGED WITH METAL SHAVINGS IN IT. PLEASE ADVISE
Activity Date Activity Time Activity Comments CUSTOMER REPORTS THE ENGINE DIED WHILE A STOP, WOULD NOT RESTART. CRANKS NOW BUT WONT CATCH.
11/04/2010 19:19
11/04/2010 11/04/2010
19:19 19:30
11/04/2010 19:30
11/04/2010 19:30 11/04/2010 20:45
11/05/2010 16:30
11/08/2010 11/08/2010
11/08/2010
11/10/2010 11/11/2010 11/11/2010 11/11/2010 11/11/2010
12:54 17:07
20:11
17:42 00:24 00:26 13:17 13:17
SCAN VEHICLE, FAULT DETECTED P0087 (FUEL PRESSURE TOO LOW) CHECK BULLETIN 01-10-11. INSPECTED FUEL FILTER FOUND METAL SHAVINGS ON TOP OF FILTER. ALSO INSPECTED N295 SENSOR ON HIGH PRESSURE PUMP AND FOUND SENSOR CLOGGED WITH METAL SHAVINGS IN IT. PLEASE ADVISE
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER REPORTS THE ENGINE DIED WHILE A STOP, WOULD NOT RESTART. CRANKS NOW BUT WONT CATCH.
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE FOLLOWING THE GUIDELINES IN TECHNICAL BULLETIN 01-10-11 (2023624). IF THERE IS ANY EVIDENCE THAT FUEL WAS CONTAMINATED WITH GASOLINE, WATER OR ALCOHOL, PLEASE CALL US BACK SO THAT WE CAN CONTACT YOUR FOM. WE ALSO RECOMMEND THAT YOU CONTACT YOUR FOM TO HELP DETERMINE WARRANTY.
WORKSHOP FINDINGS: SCAN VEHICLE, FAULT DETECTED P0087 (FUEL PRESSURE TOO LOW) CHECK BULLETIN 01-10-11. INSPECTED FUEL FILTER FOUND METAL SHAVINGS ON TOP OF FILTER. ALSO INSPECTED N295 SENSOR ON HIGH PRESSURE PUMP AND FOUND SENSOR CLOGGED WITH METAL SHAVINGS IN IT. PLEASE ADVISE
FOUR PICTURES ATTACHED.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
I WILL HAVE STEVE UPDATE THIS TICKET WHEN HE GETS IN. THANKS, MANNY G. SHOP FOREMAN.
PARTS WERE ORDER
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
PARTS ARE HERE, BEGINNING TO PERFORMED REPAIRS.
INSTALL NEW FUEL COMPONET PARTS AND SET BASIC SETTINGS.
VEHICLE IS UP AND RUNNING.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments INSTALL NEW FUEL COMPONET PARTS AND SET BASIC SETTINGS.
VW File Number 668364
Model JETTA
Model Year 2010
VIN 3VWTL7AJXAM
Vehicle Mileage
7523
TREAD Part ID Open Date
2374
11/08/2010
Sale Order Country
United States
Workshop Finding METAL IN FILTER
Activity Date 11/08/2010 11/08/2010 11/08/2010
11/08/2010
11/08/2010
11/08/2010 11/08/2010 11/08/2010 11/08/2010 11/09/2010
11/09/2010
11/10/2010 11/12/2010 11/12/2010 11/15/2010 11/15/2010 11/16/2010 11/16/2010 11/16/2010
Activity Time 08:21 08:21 09:20
09:31
09:31
09:31 09:35 10:04 10:05 19:05
19:05
08:12 20:28 20:28 20:35 20:35 16:37 20:22 20:22
Activity Comments GLOW PLUG LIGHT FLASHING INTERMITANTLY LOSS OF POWER METAL SPECS PRESENT ON TOP OF FUEL FILTER ISSUE OPENED BY DEALERSHIP ATTACHED PICS ADVISED TECH THAT SOMEONE FROM RTHE QTM GROUP WILL CONTACT THE DEALER AND GIVE ASDVISE ON REPAIRS. CUSTOMER COMMENTS: GLOW PLUG LIGHT FLASHING INTERMITANTLY LOSS OF POWER METAL SPECS PRESENT ON TOP OF FUEL FILTER WORKSHOP FINDINGS: METAL IN FILTER ISSUE UPDATED ISSUE UPDATED ISSUE UPDATED ISSUE UPDATED OBSERVED METAL IN FUEL FILTER HOUSING AND FUEL TEMP SENSOR. INSTRUCKTED DEALER TO REPLACE COMPLETE FUEL SYSTEM. PARTS ON ORDER. DOC 1007283428 ISSUE UPDATED PARTS ON ORDER. ISSUE UPDATED PARTS ON ORDER. REPLACED FUEL SYSTEM AND TEST DROVE NO FAULTS RETERN ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED ISSUE UPDATED
Consultant's Closing Comments DEALER REPLACED COMPLETE FUEL SYSTEM.
VW File Number 668487
Workshop Finding n/a
Model TOUAREG
Model Year 2009
VIN WVGFM77L89D
Vehicle Mileage
14513
TREAD Part ID Open Date
2338
11/08/2010
Sale Order Country
United States
Activity Date 11/08/2010
Activity Time 10:46
Activity Comments
CAR STALLED AFTER TURNED ON WAS GOING ABOUT 20MPH. CHECKED DTCS FOUND CODE P0087 FUEL RAIL PRESSURE TO LOW P150A ENGINE OFF TIMER AND P13DC SENSOR FOR INTERNAL PRESSURE CYLINDER 5 IMPLAUSIBLE AND P13D3 SENSOR INTERNAL PRESSURE CYLINDER 2 IMPLAUSIBLE SIGNAL.REMOVED DEISEL FILTER FOUND METAL FILINGS INSIDE .PLEASE ADVISE.
11/08/2010 10:46 11/08/2010 11:02
11/08/2010 11:02 11/08/2010 11:25
11/08/2010 11:33
11/08/2010 11/15/2010
11/18/2010
11/18/2010 11/19/2010 11/19/2010 11/19/2010
13:07 10:38
08:41
17:58 15:32 18:57 18:57
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CAR STALLED AFTER TURNED ON WAS GOING ABOUT 20MPH. CHECKED DTCS FOUND CODE P0087 FUEL RAIL PRESSURE TO LOW P150A ENGINE OFF TIMER AND P13DC SENSOR FOR INTERNAL PRESSURE CYLINDER 5 IMPLAUSIBLE AND P13D3 SENSOR INTERNAL PRESSURE CYLINDER 2 IMPLAUSIBLE SIGNAL.REMOVED DEISEL FILTER FOUND METAL FILINGS INSIDE .PLEASE ADVISE.
? PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE FOLLOWING THE GUIDELINES IN TECHNICAL BULLETIN 01-10-11 (2023624). IF THERE IS ANY EVIDENCE THAT FUEL WAS CONTAMINATED WITH GASOLINE, WATER OR ALCOHOL, PLEASE CALL US BACK SO THAT WE CAN CONTACT YOUR FOM. WE ALSO RECOMMEND THAT YOU CONTACT YOUR FOM TO HELP DETERMINE WARRANTY.
REMOVED N290 METAL SHAVINGS POURED OUT OF HIGH PRESSURE PUMP TRIED CLEANING BUT HAS LOTS OF DEBRIS.ALSO CHECKED FUEL FOR CONTAMINATION LOOKS OK .
? IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 7L6 201 075K-(FUEL TANK), 1K0 906 089 C- (FUEL PUMP), 7L6 201 082 J-(REAR FUEL LINES), 7L6 130 308 C-(FUEL LINES), 7L6 203 491 D-(FUEL COOLER), 059 130 218 Q-(RETENTION VALVE WITH RETURN LINES), 059 130 089 AM-(FUEL RAIL LEFT), 059 130 090 AQ-(FUEL RAIL RIGHT), 059 130 277 AM (6X) (INJECTORS), 059 130 241 CD-(6X) (PRESSURE LINES), 059 130 310 AK-(FUEL LINE), 059 130 309 AT-(FUEL LINE), 059 130 300 DF-(FUEL LINES), 059 130 758 J-(PRESSURE SENSOR), 059 919 523 A-(TEMP SENSOR), 7L6 127 434 A-(FILTER), 059 130 755 AL-(HIGH PRESSURE PUMP), 7L6 919 088 B-(FUEL SUPPLY MODULE LEFT), 7L6 919 088 C-(FUEL SUPPLY MODULE RIGHT), 7L6 919 715 B-(SUCTION JET PUMP LEFT), 7L6 919 715 C-(SUCTION JET PUMP RIGHT), 7L8 919 679 E-(FLANGE). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
SENT PARTS RELEASE FOR 059 130 755 AL ON A STOCK ORDER.
D2 SPOKE TO HANNAH, VEHICLE IS CURRENTLY BEING WORKED ON. PARTS HAVE ARRIVED.
PART NUMBER FOR FUEL PUMPS AND HOSES INSIDE GAS TANK WERE INCORRECT .THEY WERE FOR A GASOLINE ENGINE.HAD TO REORDER CORRECT PARTS .PARTS ARE NOW HERE.
THANKS FOR UPDATING THE VTA PLEASE CALL BACK IF FURTHER ASSISTANCE IS NEEDED
REPLACED ALL COMPONENTS TEST DROVE ALL OK THANK YOU.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED ALL COMPONENTS TEST DROVE ALL OK THANK YOU.
VW File Number 668539
Model JETTA
Model Year 2009
VIN 3VWRL71K89M
Vehicle Mileage
59619
TREAD Part ID Open Date
2010
11/08/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 11/08/2010 11/08/2010 11/08/2010
11/08/2010
11/15/2010 11/19/2010 11/19/2010 11/19/2010
Activity Time 11:27 11:27 11:43
11:43
13:41 13:06 17:20 17:20
Activity Comments
CUSTOMER STATES, WHILE DRIVING AT 70 MPH WITH THE CRUSE CONTROL SET, THE RPM'S DROPPED AND ENGINE DIED. ENGINE CRANKS, WILL NOT START. CHECK FUEL FILTER. FULL OF METAL.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES, WHILE DRIVING AT 70 MPH WITH THE CRUSE CONTROL SET, THE RPM'S DROPPED AND ENGINE DIED. ENGINE CRANKS, WILL NOT START. CHECK FUEL FILTER. FULL OF METAL.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
SPOKE WITH BOB, WAITING FOR PARTS P2
FINISHED CAR THIS AM. ROAD TEST.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED ENTIRE FUEL SYSTEM.
VW File Number 669438
Model JETTA
Model Year 2009
VIN 3VWCL71K29M
Vehicle Mileage
32921
TREAD Part ID Open Date
2463
11/09/2010
Sale Order Country
United States
Workshop Finding CUST INTETMITTENT CHECK ENGINE LIGHT ON ALSO GLOW PLUG LIGHT ON
Activity Date 11/09/2010 11/09/2010 11/09/2010 11/09/2010 11/09/2010
11/09/2010
11/09/2010 11/11/2010 11/11/2010 11/11/2010 11/11/2010
Activity Time 15:39 15:39 16:01 16:01 16:01
17:19
17:19 18:00 18:01 18:44 18:44
Activity Comments CUST INTETMITTENT CHECK ENGINE LIGHT ON ALSO GLOW PLUG LIGHT ON ,STALL COUPLE TIME ON FREEDWAY,TECK FOUND ALOT METAL IN SOLINOIS,NOW CAR NOT STARTER AT ALL...
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUST INTETMITTENT CHECK ENGINE LIGHT ON ALSO GLOW PLUG LIGHT ON ,STALL COUPLE TIME ON FREEDWAY,TECK FOUND ALOT METAL IN SOLINOIS,NOW CAR NOT STARTER AT ALL...
TECH TO ATTACH THE GFF LOG AND GET THE FOLLOWING MVB 106>2 AT IDLE
WORKSHOP FINDINGS: CUST INTETMITTENT CHECK ENGINE LIGHT ON ALSO GLOW PLUG LIGHT ON
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
ISSUE UPDATED
REPLACE DAVISER COMPONENT ,ROADTEST 29 MILES
THANK YOU...
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments THANK YOU...
VW File Number 669854
Workshop Finding n/a
Model JETTA
Model Year 2009
VIN 3VWRL71K29M
Vehicle Mileage
26518
TREAD Part ID Open Date
2463
11/10/2010
Sale Order Country
United States
Activity Date 11/10/2010 11/10/2010 11/10/2010 11/10/2010
11/10/2010
11/10/2010 11/10/2010
11/10/2010
11/11/2010 11/12/2010 11/17/2010 11/17/2010 11/17/2010
Activity Time 13:20 13:20 13:28 13:35
13:35
13:48 16:22
17:45
20:19 16:47 15:20 18:36 18:36
Activity Comments
CUSTOMER STATES THAT GLOW PLUG LIGHT COME ON AND VEHICLE STOPPED AND WILL NOT RESTART.
ISSUE OPENED BY DEALERSHIP
HERE ARE A COUPLE OF PICTURE THAT CAUSE FUEL CONTANINATE.
CUSTOMER COMMENTS: CUSTOMER STATES THAT GLOW PLUG LIGHT COME ON AND VEHICLE STOPPED AND WILL NOT RESTART.
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE FOLLOWING THE GUIDELINES IN TECHNICAL BULLETIN 01-10-11 (2023624). IF THERE IS ANY EVIDENCE THAT FUEL WAS CONTAMINATED WITH GASOLINE, WATER OR ALCOHOL, PLEASE CALL US BACK SO THAT WE CAN CONTACT YOUR FOM. WE ALSO RECOMMEND THAT YOU CONTACT YOUR FOM TO HELP DETERMINE WARRANTY.
THESE PICTURE TOOK AT N290.
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION. IF THE CAR WILL BE WAITING AT THE DEALERSHIP ON PARTS, PLEASE UPDATE THE TICKET WITH THE PART NUMBER, DESCRIPTION OF PART AND SALES DOC # GIVEN TO YOU BY YOUR PARTS DEPARTMENT.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
TAKE FUEL SAMPLE AT FUEL FILTER HOUSING.FOUND FUEL LOOK NORMAL.PUT FUEL IN FOAM CUP AND LET SIT OVER NIGHT.FOUND NO EVIDENCE OF FUEL CONTAMINATE.ORDER ALL LISTED PARTS.
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
REPLACE ALL PART FOR FUEL SYSTEM .PERFORM FUEL SUTEM BLEED. REPROGRAM ALL 4 INJECTORS. ROAD TEST RECHECK ENGINE PERFORMANCE OK. PROBLEM S FIXED.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED THE DIESEL FUEL SYSTEM.
VW File Number 670214
Model TOUAREG
Model Year 2009
VIN WVGFM77L29D
Vehicle Mileage
27491
TREAD Part ID Open Date
2463
11/11/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 11/11/2010 11/11/2010 11/11/2010 11/11/2010
11/11/2010
11/11/2010
11/11/2010
11/12/2010 11/17/2010 11/17/2010 11/18/2010 11/23/2010 11/23/2010 11/23/2010 11/24/2010 11/24/2010
Activity Time 09:29 09:29 09:41 09:41
09:41
10:22
11:53
10:21 11:09 18:41 14:31 09:39 11:34 13:37 10:44 16:08
Activity Comments
CUSTOMER STATES VEHICLE SHUT OFF WHILE DRIVING AND WILL NOT RESTART. PERFORM GFF AND FOUND FAULT P0087 FUEL PRESSURE TOO LOW. REMOVED FUEL FILTER AND FOUND METAL SHAVINGS IN FILTER HOUSING. I TOOK A SAMPLE OF FUEL AND POURED IN A STYROFOAM CUP AND CUP DID NOT DETERIOATE ALSO PUT A SAMPLE OF FUEL IN A MASON JAR AND LET IT SIT OVERNIGHT AND THERE WAS NO GELING IN FUEL AND NO RUST IN HOUSING. PLEASE ADVISE ON THE NEXT STEP TO TAKE.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES VEHICLE SHUT OFF WHILE DRIVING AND WILL NOT RESTART. PERFORM GFF AND FOUND FAULT P0087 FUEL PRESSURE TOO LOW. REMOVED FUEL FILTER AND FOUND METAL SHAVINGS IN FILTER HOUSING. I TOOK A SAMPLE OF FUEL AND POURED IN A STYROFOAM CUP AND CUP DID NOT DETERIOATE ALSO PUT A SAMPLE OF FUEL IN A MASON JAR AND LET IT SIT OVERNIGHT AND THERE WAS NO GELING IN FUEL AND NO RUST IN HOUSING. PLEASE ADVISE ON THE NEXT STEP TO TAKE.
ISSUE SENT TO DEALERSHIP
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE FOLLOWING THE GUIDELINES IN TECHNICAL BULLETIN 01-10-11 (2023624). IF THERE IS ANY EVIDENCE THAT FUEL WAS CONTAMINATED WITH GASOLINE, WATER OR ALCOHOL, PLEASE CALL US BACK SO THAT WE CAN CONTACT YOUR FOM. WE ALSO RECOMMEND THAT YOU CONTACT YOUR FOM TO HELP DETERMINE WARRANTY.
PUMP PICTURES.
? IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 7L6 201 075K-(FUEL TANK), 1K0 906 089 C- (FUEL PUMP), 7L6 201 082 J-(REAR FUEL LINES), 7L6 130 308 C-(FUEL LINES), 7L6 203 491 D-(FUEL COOLER), 059 130 218 Q-(RETENTION VALVE WITH RETURN LINES), 059 130 089 AM-(FUEL RAIL LEFT), 059 130 090 AQ-(FUEL RAIL RIGHT), 059 130 277 AM (6X) (INJECTORS), 059 130 241 CD-(6X) (PRESSURE LINES), 059 130 310 AK-(FUEL LINE), 059 130 309 AT-(FUEL LINE), 059 130 300 DF-(FUEL LINES), 059 130 758 J-(PRESSURE SENSOR), 059 919 523 A-(TEMP SENSOR), 7L6 127 434 A-(FILTER), 059 130 755 AL-(HIGH PRESSURE PUMP), 7L6 919 088 B-(FUEL SUPPLY MODULE LEFT), 7L6 919 088 C-(FUEL SUPPLY MODULE RIGHT), 7L6 919 715 B-(SUCTION JET PUMP LEFT), 7L6 919 715 C-(SUCTION JET PUMP RIGHT), 7L8 919 679 E-(FLANGE). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
HIGH PRESSURE PUMP 059 130 755 AL RELEASED.
PARTS FOR VEHICLE ARRIVED
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
SPOKE WITH JUSTIN, VEHICLE IS WAITING FOR PARTS P2
FINISHING UP ON REPAIRS FOR VEHICLE
SPOKE WITH ROBERT IN SERVICE. STILL WORKING ON VEHICLE. ADVISED TO GIVE US A CALL IF NEEDED. D2
ISSUE UPDATED
REPAIRS TO VEHICLE DONE. VEHICLE STARTED AND RUNS.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
11/24/2010 16:08
ISSUE UPDATED
Consultant's Closing Comments REPLACED THE DIESEL FUEL SYSTEM.
VW File Number 670535
Model JETTA
Model Year 2009
VIN 3VWRL71K39M
Vehicle Mileage
42438
TREAD Part ID Open Date
2463
11/11/2010
Sale Order Country
United States
Workshop Finding
FOUND THAT OFF ROAD DIESEL HAD BEEN USED, CUSTOMER WAS ADVISED THAT FUEL SYSTEM MAY BE CONTAMINATED. FAULT CODE P0087 WAS STORED IN MEMORY, AND THAT ACCORDING TO BULLETIN 01-10-11 THAT THE FUEL SYSTEM COMPONENTS WOULD HAVE TO BE REPLACEDIF AND CONTAMINATION WAS FOUND IN FUEL FILTER HOUSING. FROM WHAT I UNDERSTAND THE CUSTOMER PURCHASED ALL THE NECESSARY PARTS FOR REPLACEMENT TO CORECT CONDITION. THE VEHICLE STILL RUNS ROUGH AND LOSES POWER BUT ONLY AFTER DRIVING ABOUT 80 MILES. P0087 AND P0088 FAULTS RETURN. WAS ADVISED BY SEVICE MANAGER TO START VTA TO GET RECOMENDATION.
Activity Date 11/11/2010 11/11/2010 11/11/2010 11/11/2010
11/11/2010 11/12/2010 11/12/2010
11/12/2010
11/15/2010 11/15/2010
Activity Time 14:58 14:58 15:09 15:09
15:09 08:58 10:33
10:49
09:03 09:05
Activity Comments
A BRIEF OVERVIEW OF THIS VEHICLE, 2009 JETTA DIESEL, VEHICLE INITIALLY CAME IN WITH MIL AND RUNNING ROUGH, FOUND THAT OFF ROAD DIESEL HAD BEEN USED, CUSTOMER WAS ADVISED THAT FUEL SYSTEM MAY BE CONTAMINATED. FAULT CODE P0087 WAS STORED IN MEMORY, AND THAT ACCORDING TO BULLETIN 01-10-11 THAT THE FUEL SYSTEM COMPONENTS WOULD HAVE TO BE REPLACEDIF AND CONTAMINATION WAS FOUND IN FUEL FILTER HOUSING. FROM WHAT I UNDERSTAND THE CUSTOMER PURCHASED ALL THE NECESSARY PARTS FOR REPLACEMENT TO CORECT CONDITION. THE VEHICLE STILL RUNS ROUGH AND LOSES POWER BUT ONLY AFTER DRIVING ABOUT 80 MILES. P0087 AND P0088 FAULTS RETURN. WAS ADVISED BY SEVICE MANAGER TO START VTA TO GET RECOMENDATION.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: A BRIEF OVERVIEW OF THIS VEHICLE, 2009 JETTA DIESEL, VEHICLE INITIALLY CAME IN WITH MIL AND RUNNING ROUGH,
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE FOLLOWING THE GUIDELINES IN TECHNICAL BULLETIN 01-10-11 (2023624). IF THERE IS ANY EVIDENCE THAT FUEL WAS CONTAMINATED WITH GASOLINE, WATER OR ALCOHOL, PLEASE CALL US BACK SO THAT WE CAN CONTACT YOUR FOM. WE ALSO RECOMMEND THAT YOU CONTACT YOUR FOM TO HELP DETERMINE WARRANTY.
WORKSHOP FINDINGS: FOUND THAT OFF ROAD DIESEL HAD BEEN USED, CUSTOMER WAS ADVISED THAT FUEL SYSTEM MAY BE CONTAMINATED. FAULT CODE P0087 WAS STORED IN MEMORY, AND THAT ACCORDING TO BULLETIN 01-10-11 THAT THE FUEL SYSTEM COMPONENTS WOULD HAVE TO BE REPLACEDIF AND CONTAMINATION WAS FOUND IN FUEL FILTER HOUSING. FROM WHAT I UNDERSTAND THE CUSTOMER PURCHASED ALL THE NECESSARY PARTS FOR REPLACEMENT TO CORECT CONDITION. THE VEHICLE STILL RUNS ROUGH AND LOSES POWER BUT ONLY AFTER DRIVING ABOUT 80 MILES. P0087 AND P0088 FAULTS RETURN. WAS ADVISED BY SEVICE MANAGER TO START VTA TO GET RECOMENDATION.
THANKS FOR THE INFORMATION, WILL UPDATE WITH THE RESULTS.
HERE ARE SOME PICTURES OF N290 AND PUMP, COULD NOT SEE ANY CONTAMINATES. I ALSO TOOK PICTURES OF TOP OF FUEL FILTER. LOOKS LIKE SOME METALIC THERE, AT THE BOTTOM OF THE PIC NEXT TO THE MANN SYMBOL AND ALSO TO THE RIGHT OF THAT.
TECH STATES SOME DEBRIS FOUND IN FILTER HOUSING. ADVISED TECH IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
THANKS FOR THE HELP WE ARE GOING TO SHUT THIS ONE DOWN.
CLOSING
11/15/2010 11/15/2010
14:52 14:52
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED ISSUE UPDATED
Consultant's Closing Comments REPLACED DIESEL FUEL SYSTEM .
VW File Number 670642
Model A3
Model Year 2010
VIN WAUKJAFM2AA
Vehicle Mileage
8315
TREAD Part ID Open Date
2066
11/11/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 11/11/2010 11/11/2010
11/11/2010
11/11/2010 11/11/2010 11/17/2010 12/10/2010 12/10/2010
Activity Time 16:47 16:47
16:56
16:56 17:43 13:29 10:36 10:36
Activity Comments ISSUE OPENED BY DEALERSHIP
VEHICLE WAS FILLED WITH GASOLINE AND DRIVEN UNTIL ENGINE DIED.METAL SHAVING WAS FOUND INSIDE OF FUEL FILTER INDICATING MECHANICAL FAILURE HAS OCCURED.
ADVISED TECH TO DRAIN THE ENTIRE SYSTEM AND REPLACE THE FUEL FILTER AND SEE IF THE VEHICLE STARTS AND RUNS. IF SO THE ENTIRE FUEL SYSTEM MAY NOT NEED TO BE REPLACED. IF OK FOR NOW THOUGH AND THE FUEL SYSTEM QUITS LATER THE INSURANCE WILL NEED TO COVER THE SYSTEM THEN AS THE WARRANTY WOULD BE VOID DUE TO THE UNLEADED FUEL DOES NOT HAVE THE LUBRICATING PROPERTIES AND CAN DAMAGE THE SYSTEM. THANKS
CUSTOMER COMMENTS: VEHICLE WAS FILLED WITH GASOLINE AND DRIVEN UNTIL ENGINE DIED.METAL SHAVING WAS FOUND INSIDE OF FUEL FILTER INDICATING MECHANICAL FAILURE HAS OCCURED.
FROM PRODUCT SUPPORT: YOU CAN HAVE HIM PULL THE MPROP AND SAVE TIME. NO NEED TO FLUSH IF THERE'S ALREADY METAL IN THE MPROP. THANKS
THE INSURANCE COMPANY PAID FOR THE COMPLETE FUEL SYSTEM REPLCEMENT DUE TO OUTSIDE INFLUENCED.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments THE FUEL SYSTEM WAS REPLACED.
VW File Number 670682
Model JETTA
Model Year 2010
VIN 3VWPL7AJ0AM
Vehicle Mileage
30960
TREAD Part ID Open Date
2463
11/11/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 11/11/2010 11/11/2010 11/11/2010
11/11/2010
11/17/2010 11/17/2010 11/18/2010 11/23/2010 11/23/2010 11/23/2010
Activity Time 17:52 17:52 18:11
18:11
10:25 10:43 14:03 11:48 17:37 17:37
Activity Comments
C/S VEHICLE STALLED WHIL DRIVING. CHECK ENGINE LIGHT CAME ON THIS A.M. AND THEN GLOW PLUG LIGHT ALSO CAME ON. VEHICLE STALLED LAST NIGHT AND THEN DRIVING HERE THE VEHICLE SLOWED DOWN AND THEN STALLED. VEHICLE WILL NOT REFIRE. 4 FAULTS IN 01/ECM FOR P0087 FUEL PRESSURE IN THE DISTRIBUTOR/SYSTEM PRESSURE TOO LOW. PULLED OUT FUEL FILTER AND FOUND LOTS OF METAL SHAVINGS IN THE FILTER ELEMENT, ON TOP THE FILTER ELEMENT, AND IN THE FUEL SURROUNDING THE FILTER ELEMENT.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: C/S VEHICLE STALLED WHIL DRIVING. CHECK ENGINE LIGHT CAME ON THIS A.M. AND THEN GLOW PLUG LIGHT ALSO CAME ON. VEHICLE STALLED LAST NIGHT AND THEN DRIVING HERE THE VEHICLE SLOWED DOWN AND THEN STALLED. VEHICLE WILL NOT REFIRE. 4 FAULTS IN 01/ECM FOR P0087 FUEL PRESSURE IN THE DISTRIBUTOR/SYSTEM PRESSURE TOO LOW. PULLED OUT FUEL FILTER AND FOUND LOTS OF METAL SHAVINGS IN THE FILTER ELEMENT, ON TOP THE FILTER ELEMENT, AND IN THE FUEL SURROUNDING THE FILTER ELEMENT.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
JUST GOT THE FUEL SAMPLE CONTAINER. SENDING IT OUT WITH DIESEL FUEL SAMPLE. IN CASE THERE IS FUEL CONTAMINATION SHOULD I WAIT UNTIL A DIAGNOSIS IS MADE ON THE FUEL BEFORE I START THE REPAIRS ON THE VEHICLE. I SURE WOULDN'T WANT A WARRANTY JOB TURNING INTO A CUSTOMER PAY JOB.
THE FUEL SAMPLE WILL NOT DETERMINE CP VS. WARRANTY.
SPOKE TO THE TECH AND THE PARTS ARE NOW IN AND THE TECH IS WORKING ON THE CAR NOW.......P2
INSTALLED PARTS. ENGINE RUNNING WELL, NO PROBLEMS. WILL REOPEN TAC IF THERE ARE ANY PROBLEMS. THANK YOU.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED ENTIRE FUEL SYSTEM DUE TO METAL CONTAMINATION
VW File Number 671909
Workshop Finding n/a
Model JETTA
Model Year 2010
VIN 3VWAL7AJ6AM
Vehicle Mileage
51997
TREAD Part ID Open Date
2463
11/15/2010
Sale Order Country
United States
Activity Date 11/15/2010 11/15/2010 11/15/2010
11/15/2010
11/15/2010 11/15/2010 11/16/2010
11/16/2010
11/18/2010 11/18/2010 11/22/2010 11/22/2010 11/22/2010 11/26/2010 11/26/2010 11/26/2010
Activity Time 16:56 16:56 17:01
17:01
17:14 17:31 08:27
10:00
14:46 15:43 12:07 13:08 13:16 16:48 17:07 17:07
Activity Comments CUSTOMER STATES VEHICLE DIED OUT WHILE DRIVING. FOUND FUEL PRESSURE SENSOR G247 LEAKING FUEL, ALSO FOUND METAL SHAVINGS AND DEBRIS IN FUEL FILTER HOUSING
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES VEHICLE DIED OUT WHILE DRIVING. FOUND FUEL PRESSURE SENSOR G247 LEAKING FUEL, ALSO FOUND METAL SHAVINGS AND DEBRIS IN FUEL FILTER HOUSING
METAL SHAVINGS WERE FOUND IN THE FUEL FILTER HOUSING AND IN THE HIGH PRESSURE PUMP. PLEASE TAKE PICTURES OF THE METAL IN THE FUEL SYSTEM AND ATTACH THEM TO THE VTA, PLEASE TAKE A FUEL SAMPLE FOLLOWING THE GUIDELINES IN TECHNICAL BULLETIN 01-10-11 (2023624). IF THERE IS ANY EVIDENCE THAT FUEL WAS CONTAMINATED WITH GASOLINE, WATER OR ALCOHOL, PLEASE CALL US BACK SO THAT WE CAN CONTACT YOUR FOM. WE ALSO RECOMMEND THAT YOU CONTACT YOUR FOM TO HELP DETERMINE WARRANTY.
TECH STATES THAT THERE IS NO GASOLINE IN THE FUEL SYSTEM. ADVISED TECH THAT A FUEL SAMPLE WILL BE REQUESTED AND THE DEALER WILL RECEIVE FUEL CONTAINERS. PLEASE OBTAIN THE FUEL SAMPLE FROM THE FUEL TANK, BY REMOVING THE SUPPLY LINE TO THE FUEL FILTER AND RUN THE INTAKE FUEL PUMP. THANKS.
SEE ATTACHMENTS
THANK YOU FOR UPDATING THE TICKET. PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
SHIPPED FUEL SAMPLE TO BG 11/17 2010 TRACKING NUMBER: 1Z2E65201250740021
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
CALLED THE DEALER AND WAS TRANSFERRED TO THE TECH AND THE PHONE CUT OUT.
D2 SPOKE WITH THE TECH HE WILL CALL BACK INTO THE HELPLINE HE WAS WAITING FOR THE RESULTS OF THE FUEL SAMPLE.D2
PLEASE CONTACT THE DEALER'S FOM FOR FURTHER DIRECTION.
PERFORMED REPAIRS INSURANCE COMPANY PAIDS.THANK YOU DAVE
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED ENTIRE FUEL SYSTEM.
VW File Number 672235
Workshop Finding n/a
Model JETTA
Model Year 2009
VIN 3VWRL71KX9M
Vehicle Mileage
44850
TREAD Part ID Open Date
2329
11/16/2010
Sale Order Country
United States
Activity Date 11/16/2010 11/16/2010 11/16/2010
11/16/2010
11/16/2010 11/16/2010 11/16/2010 11/17/2010 11/22/2010 11/22/2010 11/23/2010 11/23/2010 11/23/2010 11/23/2010
Activity Time 12:00 12:00 12:06
12:14
12:14 16:54 21:58 09:59 13:51 17:05 16:42 19:07 19:46 19:46
Activity Comments DIED WHILE DRIVING ...HIGH PRESSURE FUEL PUMP IS FULL OF METAL DEBRI...FUEL WAS TESTED WITH STRYO-FOAM CUP AND CUP LASTED OVER 2HRS...PICTURES WILL BE ATTACHED
ISSUE OPENED BY DEALERSHIP
PICTURES
ADVISED AARON IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
CUSTOMER COMMENTS: DIED WHILE DRIVING ...HIGH PRESSURE FUEL PUMP IS FULL OF METAL DEBRI...FUEL WAS TESTED WITH STRYO-FOAM CUP AND CUP LASTED OVER 2HRS...PICTURES WILL BE ATTACHED
CALLED AARON TO REQUEST TO NOT DRAIN A FUEL SAMPLE UNTIL HE RECEIVES THE FUEL SAMPLE KIT. PLEASE FOLLOW ALL INSTRUCTIONS ON THE FUEL SAMPLE KIT.
PARTS HAVE BEEN ORDERED,,, WORK WILL NOT START UNTIL FUEL SAMPLE IS TAKEN AND SENT..THX....
THANKS FOR THE UPDATE AARON. PLEASE CALL US BACK IF YOUR REQUIRE ANY FURTHER ASSISTANCE.
ALL PARTS ARRIVED...FUEL SAMPLE HAS BEEN TAKEN AND SENT ...WILL CLOSE WHEN REPAIR IS COMPLETE..THX
THANK YOU FOR UPDATING THE VTA TICKET. IF YOU ARE IN NEED OF FURTHER TECHNICAL ASSISTANCE, PLEASE CALL US BACK AT 800-678-2389.
D2 FRAUSAINO STATED THE TECH IS WORKING ON THE CAR, IF MORE HELP IS NEEDED PLEASE CONTACT THE HELP LINE
VECH HAS BEEN COMPLETED AND REPAIRED...CAR WILL BE RELEASED BACK TO CUSTOMER...THX
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM
VW File Number 672307
Model JETTA
Model Year 2010
VIN 3VWTL7AJ3AM
Vehicle Mileage
12324
TREAD Part ID Open Date
2374
11/16/2010
Workshop Finding
VERFIED CONCERN, FOUND VEHICLE NOT STARTING. REMOVED METERING VALVE ON HIGH PRESSURE PUMP AND FOUND METAL SHAVINGS. TESTED FUEL BY PLACING SAMPLE IN A STYROFOAM CUP, FOUND FUEL IS NOT GASOLINE.
Sale Order Country
United States
Activity Date
11/16/2010
11/16/2010 11/16/2010
11/16/2010
11/16/2010
11/16/2010 11/18/2010 11/18/2010 11/22/2010 11/22/2010 11/23/2010 11/23/2010 11/24/2010 11/24/2010 11/24/2010
Activity Time
12:57
12:57 13:13
13:13
13:13
13:14 13:15 17:31 11:29 19:33 11:24 16:19 15:16 17:14 17:14
Activity Comments CUSTOMER STATES VEHICLE DIED WHILE DRIVING AND WOULD NOT RE-START. VERFIED CONCERN, FOUND VEHICLE NOT STARTING. REMOVED METERING VALVE ON HIGH PRESSURE PUMP AND FOUND METAL SHAVINGS. TESTED FUEL BY PLACING SAMPLE IN A STYROFOAM CUP, FOUND FUEL IS NOT GASOLINE.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES VEHICLE DIED WHILE DRIVING AND WOULD NOT RE-START.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: VERFIED CONCERN, FOUND VEHICLE NOT STARTING. REMOVED METERING VALVE ON HIGH PRESSURE PUMP AND FOUND METAL SHAVINGS. TESTED FUEL BY PLACING SAMPLE IN A STYROFOAM CUP, FOUND FUEL IS NOT GASOLINE.
FYI FOM AND QTMRL
WAITING FOR PART
THANKS FOR THE UPDATE, PLEASE CALL AND CHECK IN IF FURTHER ASSISTANCE IS NEEDED.
AWAITING ALL PARTS
THANKS FOR THE UPDATE, IF THAT FIXES THE CAR PLEASE UPDATE AND CLOSE OUT THE TICKET.
PARTS ARE ARRIVED .STARTED WORKING ON IT
P2 - UPDATED TICKET STATUS BASED OFF OF PREVIOUS UPDATE.
REPLACED COMPLETED FUEL SYSTEM.RECHECK OK.THANKS.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED COMPLETED FUEL SYSTEM.RECHECK OK.THANKS.
VW File Number 673165
Model JETTA
Model Year 2009
VIN 3VWRL71K49M
Vehicle Mileage
12102
TREAD Part ID Open Date
2010
11/17/2010
Workshop Finding
FOUND FUEL SYSTEM CONTAMINATED. FOUND DABRY IN HIGH PRESSER FUEL PUMP REGULATOR SOLONIED.
Sale Order Country
United States
Activity Date Activity Time Activity Comments CUSTOMER STATES THE VEHICLE DIED WHILE DRIVING.
11/17/2010 16:02
11/17/2010 11/17/2010
16:02 16:12
11/17/2010 16:12
11/17/2010
11/18/2010 11/18/2010 11/24/2010 11/24/2010 11/26/2010
16:12
10:40 11:04 16:45 17:03 16:17
11/30/2010 16:20
11/30/2010
12/02/2010
12/02/2010 12/02/2010 12/02/2010
16:27
15:11
15:29 18:52 18:52
FOUND FUEL SYSTEM CONTAMINATED. FOUND DABRY IN HIGH PRESSER FUEL PUMP REGULATOR SOLONIED.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES THE VEHICLE DIED WHILE DRIVING.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES. ADVISED TECH THAT WE MAY BE CALLING BACK TO LET THEM KNOW WE WILL SHIP A FUEL SAMPLE CONTAINER.
WORKSHOP FINDINGS: FOUND FUEL SYSTEM CONTAMINATED. FOUND DABRY IN HIGH PRESSER FUEL PUMP REGULATOR SOLONIED.
CALLED DEALER AND LEFT MESSAGE WITH DEMITRI TO HAVE BROCK CALL THE HELPLINE AND ASK FOR GIULIO.
ADVISED TECH THAT WE ARE SENDING A FUEL SAMPLE CONTAINER TO THE DEALER AND THAT HE NEEDS TO FOLLOW THE DIRECTIONS ON THE CONTAINER FOR GETTING THE SAMPLE AND ALSO FOR SHIPPING BACK TO US.
C1 - SPOKE TO MATHEW, AWAITING APPROVAL FROM CUSTOMER'S INSURANCE TO BEGIN REPAIRS.
WE HAD AN LOCAL LAB COLECTING FUEL SAMPLES TODAI 11/24/10 AND WAIT ON INS CO
THANKS FOR THE UPDATE. PLEASE CONTINUE TO KEEP US UPDATED ON STATUS.
AT THIS TIME WE WERE INFORMED BY THE CUST THAT THE FUEL IS "OK" ACCORDING TO THE TEST DONE BY THEIR INSURANCE COMPANY AT ARMSTRONG FORENSIC LABS INCL. NOTE: WE DO NOT HAVE ANY DOCS TO REFLECT THE ABOVE STATEMENT . THE SAMPLE WE SUPOSED TO SEND WAS NOT PACKED CORRECTLY (SINCE BROCK IS NOT A TRAINED HAZMAT PERSON) AND WE REQUESTED AN OTHER PACKAGE AND OUR HAZMAT PERSON WILL SHIP THIS TOMORROW MORNING...... HOWEVER THERE ARE NOT ANY CROSS REFERENCES PAPER WORK OR LABELS REGARDINAG THIS SHIPMENT .TODAY AROUND 1:30 PM I TALKED TO DAVID (PHONE # 248-754-5731) THIS IS AN UPATE BY TAVI CERNAT (SHOP FOREMAN 214-325-6970)
ADVISED TECH TO CONTACT HIS F.O.M AND/OR WARRANTY HELPLINE ON MATTERS PERTAINING TO WARRANTY.
SENT EMAIL TO DAN TURK ? SERVICE MANAGER REQUESTING HELPLINE TICKET CLOSURE. ADVISED DEALER IF VEHICLE IS STILL DOWN AND/OR NOT REPAIRED TO CONTACT TECHLINE AND/OR QTM.
WE DID CONTACT FOM AND WE ORDERED ALL REQUIRED PARTS
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments PARTS ON ORDER TO REPAIR FUEL SYSTEM.
VW File Number 674539
Model JETTA
Model Year 2010
VIN 3VWRL7AJ4A
Vehicle Mileage
19067
TREAD Part ID Open Date
2463
11/22/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 11/22/2010 11/22/2010 11/22/2010 11/22/2010 11/22/2010
11/22/2010
11/23/2010 11/23/2010 11/23/2010 11/23/2010 11/23/2010 11/26/2010 11/26/2010 11/26/2010
Activity Time 09:33 09:33 09:35 14:35 16:36
16:36
09:41 09:47 16:31 16:32 16:48 17:18 17:54 17:54
Activity Comments CAR SHUT OFF WHILE DRIVING
ISSUE OPENED BY DEALERSHIP
CHECKED CAR FOUND METAL IN FUEL PUMP, FUEL FILTER, AND FUEL TANK
FAULTS P0087 FUEL RAIL SYSTEM PRESSUER TOO LOW STATIC, P1007 TORGUE DIFFERENCE CYCLINDER 4 LIMIT VALUE EXCEEDED SPORADIC
CUSTOMER COMMENTS: CAR SHUT OFF WHILE DRIVING
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
TRANSFERED TO PHIL VOICEMAIL
ADVISED TECH WE WILL WANT A FUEL SAMPLE FROM FUEL TANK AND THAT A SAMPLE CONTAINER WILL BE SENT TO THEM.
I NEED TO KNOW WHEN CONTAINER WILL ARIVE AND WHEN WE CAN START ON REPAIRS
PLEASE START WORK ON UNDER HOOD AREA OF VEHICLE UNTIL CONTAINER ARRIVES.
ADVISED STEVEN THE FUEL SAMPLE KIT WAS SHIPPED TODAY OVERNIGHT MAIL. YOU SHOULD RECEIVE IT BY TOMORROW.
COMPLETE INSTALLATION OF PARTS WAITING ON CONTAINER FOR FUEL SAMPLE
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED THE DIESEL FUEL SYSTEM.
VW File Number 675156
Model JETTA
Model Year 2009
VIN 3VWAL71K69M
Vehicle Mileage
38688
TREAD Part ID Open Date
2045
11/23/2010
Workshop Finding CODES FOUND WERE P0191 AND P0087 FOR FUEL RAIL PRESSURE. ALSO FOUND METAL PARTICLES IN FUEL FILTER.
Sale Order Country
United States
Activity Date 11/23/2010 11/23/2010 11/23/2010
11/23/2010
11/23/2010 11/23/2010 11/23/2010 11/29/2010 11/29/2010 11/30/2010 11/30/2010 11/30/2010 12/03/2010 12/03/2010 12/03/2010
Activity Time 08:41 08:41 08:53
08:53
08:53 10:06 10:10 08:11 09:55 13:49 14:36 16:49 11:13 16:19 16:19
Activity Comments CUSTOMER STATES VEHICLE DIED AND WILL NOT RESTART. CODES FOUND WERE P0191 AND P0087 FOR FUEL RAIL PRESSURE. ALSO FOUND METAL PARTICLES IN FUEL FILTER.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES VEHICLE DIED AND WILL NOT RESTART.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: CODES FOUND WERE P0191 AND P0087 FOR FUEL RAIL PRESSURE. ALSO FOUND METAL PARTICLES IN FUEL FILTER.
ADVISE THE TECH NOT TO DRAIN THE FUEL UNTIL THE SAMPLE CONTAINER ARRIVES AND THE FUEL SAMPLE IS COLLECTED. THE SAMPLE SHOULD BE SENT TO BG PER THE INSTRUCTIONS WITH THE KIT.
ALSO ADVISED THE TECH TO UPDATE THE VTA WITH THE TRACKING NUMBER FOR THE SHIPMENT OF THE FUEL TO BG
PARTS CAME IN. WILL UPDATE AS SOON AS PARTS MANAGER GIVES ME THE TRACKING NUMBER.
ADVISED JOSE TO REPLACE ALL RELATED LINES IN THE TANK DUE TO THE METAL CONTAMINATION.
STILL WAITING FOR OTHER LINES. HERE IS THE TRACKING NUMBER.
# 1Z249VW20345180779
THANKS FOR UPDATING THE VTA WITH THE TRACKING NUMBER. PLEASE CALL BACK IF FURTHER ASSISTANCE IS NEEDED. THANKS
P2 - UPDATED TICKET STATUS BASED OFF OF PREVIOUS COMMENT.
REPLACED ALL COMPONENTS. CODE INJECTORS AND BLEEDED SYSTEM. NO LEAKS. ROAD TESTED OK. THANKS FOR HELP.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED ALL COMPONENTS. CODE INJECTORS AND BLEEDED SYSTEM. NO LEAKS. ROAD TESTED OK. THANKS FOR HELP.
VW File Number 675907
Model JETTA
Model Year 2010
VIN 3VWRL7AJ9AM
Vehicle Mileage
45771
TREAD Part ID Open Date
2463
11/24/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 11/24/2010 11/24/2010 11/24/2010
11/24/2010
11/30/2010 11/30/2010 12/01/2010 12/06/2010 12/06/2010 12/07/2010 12/07/2010 12/07/2010
Activity Time 10:12 10:12 10:19
10:19
11:00 14:28 13:26 12:27 17:09 08:40 12:09 12:09
Activity Comments C/S ENGINE STOPPED RUNNING,CHECKED FOR FAULTS AND HAS P0087 FAULT FOR FUEL PRESSURE IN THE DISTRUTOR SYSTEM TO LOW,CHECKED FUEL PRESSURE AT IN TANK PUMP AND FOUND 1/2 BAR ON CRANKING,CHECKED FUEL FILTER AND FOUND METAL DEBRIS.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: C/S ENGINE STOPPED RUNNING,CHECKED FOR FAULTS AND HAS P0087 FAULT FOR FUEL PRESSURE IN THE DISTRUTOR SYSTEM TO LOW,CHECKED FUEL PRESSURE AT IN TANK PUMP AND FOUND 1/2 BAR ON CRANKING,CHECKED FUEL FILTER AND FOUND METAL DEBRIS.
REFERRED TECH TO TB 01-10-11. IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES. 3.0LTDI
RECIEVED SOP PARTS,WORK IN PROCESS.
THANKS, KEEP US POSTED. PLEASE CALL BACK IF NECESSARY OR CLOSE THE VTA WHEN COMPLETE.
P2 - UPDATED TICKET STATUS BASED OFF OF PREVIOUS COMMENT.
WORK IN PROGRESS.
CONFIRMED STATUS. PLEASE UPDATE\CALL WITH QUESTIONS OR CLOSE TICKET ONCE REPAIRS ARE COMPLETE.
REPLACED COMPLETE FUEL SYSTEM, VEHICLE RUNNING AS DESIGNED.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED COMPLETE FUEL SYSTEM, VEHICLE RUNNING AS DESIGNED.
VW File Number 676050
Workshop Finding n/a
Model JETTA
Model Year 2010
VIN 3VWRL7AJ3AM
Vehicle Mileage
9264
TREAD Part ID Open Date
2374
11/24/2010
Sale Order Country
United States
Activity Date 11/24/2010
11/24/2010 11/24/2010
11/24/2010
11/24/2010
11/24/2010
11/30/2010 12/01/2010 12/03/2010 12/03/2010 12/06/2010 12/06/2010 12/06/2010
Activity Time 11:50
11:50 11:59
11:59
12:51
13:05
16:47 11:54 15:34 16:12 16:42 17:25 17:25
Activity Comments
CUSTOMER STATES VEHICLE JUST DIED AT A STOP LIGHT. ALSO HAS BEEN ACCELERATING VERY POORLY LATELY. VEHICLE RESTARTED WHEN PUT INTO PARK NO PROBLEM. VEHICLE WAS AT OPERATING TEMP DURING OCCURENCE. I TEST DROVE VEHICLE AND ACCLERATION AND SHIFTING FELT OK. SHOP FOREMAN ALSO DROVE VEHICLE TO DUPLICATE, VEHICLE DID NOT STALL, BUT HE SAYS HE PRESSED THE ACCELERATOR AND FOUND THE VEHICLE HESITATING ALOT, ALMOST NOT AT ALL, INTERMITTENT. SCANNED FOR FAULTS AND NO FAULTS STORED IN VEHICLE.
ISSUE OPENED BY DEALERSHIP
ADVISED TECH TO REMOVE THE N290 FROM THE HIGH PRESSURE PUMP AND OPEN THE FUEL FILTER HOUSING. INSPECT FOR ANY METAL CONTAMINATION IN THE SYSTEM. CALL BACK WITH RESULTS.
CUSTOMER COMMENTS: CUSTOMER STATES VEHICLE JUST DIED AT A STOP LIGHT. ALSO HAS BEEN ACCELERATING VERY POORLY LATELY. VEHICLE RESTARTED WHEN PUT INTO PARK NO PROBLEM. VEHICLE WAS AT OPERATING TEMP DURING OCCURENCE. I TEST DROVE VEHICLE AND ACCLERATION AND SHIFTING FELT OK. SHOP FOREMAN ALSO DROVE VEHICLE TO DUPLICATE, VEHICLE DID NOT STALL, BUT HE SAYS HE PRESSED THE ACCELERATOR AND FOUND THE VEHICLE HESITATING ALOT, ALMOST NOT AT ALL, INTERMITTENT. SCANNED FOR FAULTS AND NO FAULTS STORED IN VEHICLE.
REMOVED N290 VALVE AND INSPECTED, COULD NOT DETERMINE IF ANY CONTAMINANTS WERE PRESENT. REMOVED FUEL FILTER HOUSING COVER AND FOUND VERY SMALL METAL PARTICULATES ON FILTER.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES. PLEASE LEAVE THE FUEL TANK UNDISTURBED UNTIL YOU RECEIVE A FUEL SAMPLE KIT.
CALLED THE DEALER AND REQUESTED THEY UPDATE THE VTA WITH THE TRACKING NUMBER ONCE THE FUEL SAMPLE CONTAINERS ARE SENT OUT.
SPOKE WITH CHRIS, VEH STILL DOWN AND HE WILL HAVE THE TECH UPDATE THE VTA D2
FED EX TRACKING NUMBER ; 475349015001641
THANKS FOR UPDATING THE VTA WITH THE TRACKING NUMBER. PLEASE CALL BACK IF FURTHER ASSISTANCE IS NEEDED. THANKS
WORK COMPLETED ON SATURDAY DEC 4 CUSTOMER PICK UP CAR
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM
VW File Number 676229
Model JETTA
Model Year 2010
VIN 3VWPL7AJ8AM
Vehicle Mileage
21713
TREAD Part ID Open Date
2045
11/24/2010
Sale Order Country
United States
Workshop Finding CRANCK NO START AT TIME
Activity Date 11/24/2010
11/24/2010
11/24/2010
11/24/2010 11/24/2010 11/24/2010 11/24/2010
11/24/2010
11/24/2010 11/24/2010 11/24/2010 11/26/2010 11/29/2010 11/30/2010 11/30/2010 12/01/2010 12/03/2010 12/03/2010 12/03/2010
Activity Time 14:59
14:59
15:09
15:09 15:09 15:11 15:48
16:38
16:42 16:48 16:57 07:22 18:41 13:59 15:19 13:27 09:44 11:00 11:00
Activity Comments ISSUE OPENED BY DEALERSHIP
WORKING ON A 2010 JETTA WAGON CLEAN DIESEL CJA ENGINE CODE. CUSTOMER STATES CAR WILL NOT START CRANKS OK THEN WILL START AND STALL. I TRYED STARTING CAR CRANKED OK AND TRYED TO FIRE PUSHED CAR IN SHOP TRYED AGAIN STARTED RIGHT UP AND RAN OK PERFORMED GFF NO CODES PERFORMED PRESSURE TEST ON RETENTIUON VALVE WHEN IDLEING HAS 9BAR PRESSURE ELSA WEB SAYS ABOUT 10BAR IS SPEC INSPECTED FUEL IN FUEL FILTER SMELLS OK HAS NO GAS SMELL NO METAL IN FILTER. TOOK FUEL SAMPEL AND PUT IN FREEZER. FUEL IS VERY YELLOW COLORED. CAR STARTED AND RUNS FINE NOW.
CUSTOMER COMMENTS: WORKING ON A 2010 JETTA WAGON CLEAN DIESEL CJA ENGINE CODE. CUSTOMER STATES CAR WILL NOT START CRANKS OK THEN WILL START AND STALL. I TRYED STARTING CAR CRANKED OK AND TRYED TO FIRE PUSHED CAR IN SHOP TRYED AGAIN STARTED RIGHT UP AND RAN OK PERFORMED GFF NO CODES PERFORMED PRESSURE TEST ON RETENTIUON VALVE WHEN IDLEING HAS 9BAR PRESSURE ELSA WEB SAYS ABOUT 10BAR IS SPEC INSPECTED FUEL IN FUEL FILTER SMELLS OK HAS NO GAS SMELL NO METAL IN FILTER. TOOK FUEL SAMPEL AND PUT IN FREEZER. FUEL IS VERY YELLOW COLORED. CAR STARTED AND RUNS FINE NOW.
TECH STATED NO START 1 TIME ONLY NO FAULTS SET, NO METAL IN THE PUMP OR FILTER HOUSING.
WORKSHOP FINDINGS: CRANCK NO START AT TIME
ADVISED TECH TO REPLACE THE RETENSON VAVLE AND TEST THE AUX PUMP PRESURRE SEE ELSA
I PERFORMED PRESSURE TEST OF AUX FUEL PUMP HAS 4.1BAR PRESSURE. I ORDERD FUE LRETENSION VALVE WILL BE HERE TUESDAY
I WENT TO MOVE CAR STARED FINE AND STALLED AFTER ABOUT 30 SECONDS RESTATRED AND STALLED AGAIN THEN WOULDNT RESTART I BLEAD FUEL SYSTEM MADE LOUD SQUEALING NOISE BY INLET OF HIGH PRESSURE PUMP CAR STILL WILL NOT FIRE PERFORMED CHECK OF AUX FUEL PUMP AGAIN 4.1 BAR TRYED TO BLEAD FUEL SYSTEM AGAIN STILL SAME NOISE THEN WENT AWAY AND CAME BACK DURING BLEEDING. REMOVED FUEL LINE FROM PUMP AND PUT INTO PAIL HAS GOOD FLOW AND NO MORE NOISE RECONECTED TO HIGH PRESSURE PUMP NOISE CAM BACK CAR WILL NOT START RECHECKED FOR CODES NO CODES
LOOK ATT MVB 20 WHILE CRANKING
MVB 20 FIELD 2 384BAR FIELD 3 IS 8BAR
ADVISE TECH TO REPLACE THE HIGH PRESSURE PUMP ONLY.
ORDERED PARTS-THANKS FOR THE HELP -CAR STILL AT DEALERSHIP
UPDATE AFTER PARTS ARE INSTALLED, OR CALL FOR ASSISTANCE IF NEEDED
WAITING ON PARTS THANKS
UPDATE AFTER PARTS ARE INSTALLED, OR CALL FOR ASSISTANCE IF NEEDED
D2 JASON STATED THE TECH IS WORKING ON THE CAR, IF NEEDED PLEASE CONTACT THE HELPLINE
REPLACED HIGH PRESSURE PUMP CAR STARTS AND RUNS GREAT THANKS
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED HIGH PRESSURE PUMP CAR STARTS AND RUNS GREAT THANKS
VW File Number 676809
Model JETTA
Model Year 2010
VIN 3VWPL8AJXAM
Vehicle Mileage
17180
TREAD Part ID Open Date
2010
11/26/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 11/26/2010 11/26/2010
11/26/2010
11/26/2010 11/26/2010 11/29/2010 11/29/2010
Activity Time 17:28 17:28
17:56
17:56 18:40 17:23 17:23
Activity Comments
CUSTOMER STATES THAT THE CAR DIED WHILE DRIVING AND WILL NOT START NOW. FOUND GAS IN SYSTEM. FROM MY UNDERSTANDING IS THAT FOR THE COMMON RAIL DIESEL ENGINE THE INJECTION PUMP,INJECTORS AND FILTER NEEDS TO BE REPLACE,WHEN FUEL IS COMTAMINATED. OR CAN WE JUST DRAIN AND REFILL WITH DIESEL FUEL. NOTE CAR DIE WHILE DRIVING ON FREEWAY.
ISSUE OPENED BY DEALERSHIP
ADVISED THANH IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
CUSTOMER COMMENTS: CUSTOMER STATES THAT THE CAR DIED WHILE DRIVING AND WILL NOT START NOW. FOUND GAS IN SYSTEM. FROM MY UNDERSTANDING IS THAT FOR THE COMMON RAIL DIESEL ENGINE THE INJECTION PUMP,INJECTORS AND FILTER NEEDS TO BE REPLACE,WHEN FUEL IS COMTAMINATED. OR CAN WE JUST DRAIN AND REFILL WITH DIESEL FUEL. NOTE CAR DIE WHILE DRIVING ON FREEWAY.
THANKS
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACING ENTIRE FUEL SYSTEM
VW File Number 677958
Model GOLF
Model Year 2010
VIN WVWMM7AJ0AW
Vehicle Mileage
8414
TREAD Part ID Open Date
2463
11/30/2010
Sale Order Country
United States
Workshop Finding
THIS MORNING ENGINE TURNS OVER BUT DOES NOT CRANK. CHECKED FUEL FILTER PER TSB 01-10-11. VEHICLE HAS METALLIC SHAVING ALL OVER THE TOP OF THE FUEL FILTER. NO MIL ON IN DASH, NO CODES IN ECM.
Activity Date 11/30/2010 11/30/2010 11/30/2010
11/30/2010
11/30/2010 11/30/2010 11/30/2010
11/30/2010
11/30/2010 12/03/2010 12/03/2010 12/03/2010 12/06/2010 12/06/2010 12/07/2010 12/08/2010 12/08/2010
Activity Time 13:28 13:28 13:32
13:32
13:32 13:50 13:57
14:48
14:49 09:33 10:11 10:22 10:35 19:38 15:40 14:59 15:42
Activity Comments
CUSTOMER STATES LAST NIGHT ENGINE STALLED AND WOULD NOT RESTART. THIS MORNING ENGINE TURNS OVER BUT DOES NOT CRANK. CHECKED FUEL FILTER PER TSB 01-10-11. VEHICLE HAS METALLIC SHAVING ALL OVER THE TOP OF THE FUEL FILTER. NO MIL ON IN DASH, NO CODES IN ECM.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES LAST NIGHT ENGINE STALLED AND WOULD NOT RESTART.
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE FOLLOWING THE GUIDELINES IN TECHNICAL BULLETIN 01-10-11 (2023624). IF THERE IS ANY EVIDENCE THAT FUEL WAS CONTAMINATED WITH GASOLINE, WATER OR ALCOHOL, PLEASE CALL US BACK SO THAT WE CAN CONTACT YOUR FOM. WE ALSO RECOMMEND THAT YOU CONTACT YOUR FOM TO HELP DETERMINE WARRANTY.
WORKSHOP FINDINGS: THIS MORNING ENGINE TURNS OVER BUT DOES NOT CRANK. CHECKED FUEL FILTER PER TSB 01-10-11. VEHICLE HAS METALLIC SHAVING ALL OVER THE TOP OF THE FUEL FILTER. NO MIL ON IN DASH, NO CODES IN ECM.
THERE IS A LAYER OF METAL FLAKES ON THE END OF THE FUEL PRESSURE REGULATOR IN THE HIGH PRESSURE PUMP.
ISSUE UPDATED
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES. 3.0LTDI
ADVISE THE TECH NOT TO DRAIN THE FUEL UNTIL THE SAMPLE CONTAINER ARRIVES AND THE FUEL SAMPLE IS COLLECTED. THE SAMPLE SHOULD BE SENT TO BG PER THE INSTRUCTIONS WITH THE KIT. PLEASE ALSO REQUEST THAT THE DEALER UPDATE THE VTA WITH THE TRACKING NUMBER ONCE THE FUEL HAS BEEN SHIPPED TO BG.
FUEL CONTAINERS ARRIVED
UPS TRACKING NUMBER 1Z 317 519 03 1009 580 3
THANKS FOR UPDATING THE VTA WITH THE TRACKING NUMBER. PLEASE CALL BACK IF FURTHER ASSISTANCE IS NEEDED OR CLOSE THE VTA WHEN THE REPAIRS HAVE BEEN PERFORMED. THANKS
SENT SAMPLE BY UPS-SEE PREEVIOUS UPDATES.WAITING FOR FOM FOR WARRANTY DECISION.
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
D2 BURTY STATED THE TECH IS WORKING ON THE CAR. IF MORE HELP IS NEEDED PLEASE CONTACT THE HELPLINE
STILL WAITING FOR TEST RESULTS AND WARRANTY DECISION...
SPOKE WITH FOM. WAS REFERRED BACK TO TECHLINE. NO CONTAMINANTS, ALCAHOL, OR GASOLINE VISIBLE IN FUEL.
12/08/2010
12/14/2010 12/14/2010 12/17/2010 12/17/2010 12/17/2010
16:01
10:23 20:01 12:05 17:20 17:20
TECH STATES THE FUEL SAMPLE CONTAINER WAS SENT BACK AS DIRECTED. NO CONTAMINATION WAS FOUND IN THE FUEL SYSTEM DURING THE INITIAL INSPECTION. FOM ASKED THE TECHNICIAN TO CONTACT THE HELPLINE FOR VERIFICATION. ADVISED TECH TO PROCEED WITH FUEL SYSTEM REPLACEMENT.
WAITING FOR PARTS
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
INSTALLED THE LAST OF THE PARTS AND ROAD TESTED VEHICLE THIS MORNING. THANKS FOR THE HELP.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments DANIEL IS THE TECH WORKING ON THE CAR. 423 306 0388 TECH REPLACE FUEL SYSTEM
VW File Number 678500
Model JETTA
Model Year 2009
VIN 3VWTL71K29M
Vehicle Mileage
13783
TREAD Part ID Open Date
2463
12/01/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 12/01/2010 12/01/2010 12/01/2010
12/01/2010
12/01/2010 12/01/2010 12/01/2010 12/01/2010
Activity Time 11:41 11:41 11:48
11:48
11:50 12:31 13:29 13:29
Activity Comments ISSUE OPENED BY DEALERSHIP
VEHICL STARTED AND STALLED DTCP0087
CUSTOMER COMMENTS: VEHICL STARTED AND STALLED DTCP0087
* IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WILL DO THANKS
ORDERED ALL PARTS
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments ORDERED FUEL SYSTEM.
VW File Number 678711
Model JETTA
Model Year 2009
VIN 3VWTL71K19M
Vehicle Mileage
27962
TREAD Part ID Open Date
2338
12/01/2010
Sale Order Country
United States
Workshop Finding
SCANNED ECM WITH GFF. THE FAULT P0087 FUEL RAIL/SYSTEM PRESSURE - TOO LOW. FOLLOWED THE TECH BULLENTIN 01 10 11 20223624. FOUND METAL SHAVINGS ON TOP OF FULE FILTER, IN THE FILTER HOUSING.
Activity Date 12/01/2010 12/01/2010 12/01/2010
12/01/2010
12/01/2010 12/01/2010 12/08/2010 12/10/2010 12/10/2010 12/10/2010
Activity Time 14:28 14:28 14:55
14:55
14:55 14:56 11:52 15:30 16:25 16:25
Activity Comments
ISSUE OPENED BY DEALERSHIP
SCANNED ECM WITH GFF. THE FAULT P0087 FUEL RAIL/SYSTEM PRESSURE - TOO LOW. FOLLOWED THE TECH BULLENTIN 01 10 11 20223624. FOUND METAL SHAVINGS ON TOP OF FULE FILTER, IN THE FILTER HOUSING.
CUSTOMER COMMENTS: CUSTOMER STATES RPM'S FLUCUATED, CAR SHUT OFF AND WIL NOT RESTART.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: SCANNED ECM WITH GFF. THE FAULT P0087 FUEL RAIL/SYSTEM PRESSURE - TOO LOW. FOLLOWED THE TECH BULLENTIN 01 10 11 20223624. FOUND METAL SHAVINGS ON TOP OF FULE FILTER, IN THE FILTER HOUSING.
FYI FOM AND QTMRL
D2 SPOKE WITH TONY, THE DEALER IS WORKING ON THE VEHICLE. TECH TO CLOSE THE VTA ONCE THE REPAIRS HAVE BEEN PERFORMED. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
REPLACED ALL PARTS IN THE FUEL SYSTEM.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED ALL PARTS IN THE FUEL SYSTEM.
VW File Number 679089
Model JETTA
Model Year 2009
VIN 3VWRL71K39M
Vehicle Mileage
36075
TREAD Part ID Open Date
2010
12/02/2010
Sale Order Country
United States
Workshop Finding SCANNED AND FOUND P0087. AS PER JOEY INSPECTED ORIGINAL HIGH PRESSURE FUEL PUMP AND FOUND METAL IN VALVE ON PUMP.
Activity Date 12/02/2010 12/02/2010 12/02/2010
12/02/2010
12/02/2010 12/02/2010 12/02/2010 12/03/2010 12/06/2010 12/07/2010 12/08/2010 12/09/2010 12/10/2010 12/10/2010 12/12/2010 12/12/2010
Activity Time 10:29 10:29 10:35
10:35
10:35 10:36 17:37 10:51 08:16 07:20 06:53 08:24 10:57 10:58 22:48 22:48
Activity Comments ACCIDENTALLY CLOSED VTA #663987. DURING QC OF VEHICLE GLOW PLUG LIGHT CAME ON AND VEHICLE LOST POWER. SCANNED AND FOUND P0087. AS PER JOEY INSPECTED ORIGINAL HIGH PRESSURE FUEL PUMP AND FOUND METAL IN VALVE ON PUMP.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: ACCIDENTALLY CLOSED VTA #663987. DURING QC OF VEHICLE GLOW PLUG LIGHT CAME ON AND VEHICLE LOST POWER.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: SCANNED AND FOUND P0087. AS PER JOEY INSPECTED ORIGINAL HIGH PRESSURE FUEL PUMP AND FOUND METAL IN VALVE ON PUMP.
QTM INTERVENTION. I3
PREVIOUS DIAG INCOMPLETE, WILL REQUIRE ENTIRE FUEL SYSTEM TO REPAIR, SEE PART LIST ABOVE.
PARTS ON ORDER
PLEASE ADD SALES DOC NUMBER TO VTA AND ASSURE THAT PARTS ARE RED ORDERED. THANKS.
WAITING FOR ALL PARTS TO GET HERE. THANKS!
SHOULD BE HERE TODAY! THANKS! STAN
PLEASE CALL ME WHEN WORK IS STARTED. THANKS
ADVISED STAN TO CONTACT JOEY HEARD FOR FURTHER RECOMMENDATIONS. THANKS.
PARTS CAME IN, STARTED WORK,WORK ENDED.CAR IS VAMOOSED,GONE,OUT OF HERE!!!!!! THANKS AGAIN AND MERRY CHRISTMAS!!!!!!! STAN
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACE FUEL SYSTEM.
VW File Number 680650
Workshop Finding n/a
Model JETTA
Model Year 2009
VIN 3VWAL71K69M
Vehicle Mileage
48026
TREAD Part ID Open Date
2329
12/06/2010
Sale Order Country
United States
Activity Date 12/06/2010 12/06/2010 12/06/2010
12/06/2010
12/07/2010
12/07/2010
12/09/2010 12/09/2010 12/10/2010 12/10/2010 12/14/2010 12/14/2010 12/14/2010
Activity Time 15:04 15:04 17:06
17:06
16:51
17:17
17:29 19:15 12:41 18:43 14:06 23:18 23:18
Activity Comments
GLOW PLUG LIGHT CAME ON AND STARTED FLASHING VEHICLE STALLED AND WILL NOT RESTART
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: GLOW PLUG LIGHT CAME ON AND STARTED FLASHING VEHICLE STALLED AND WILL NOT RESTART
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE FOLLOWING THE GUIDELINES IN TECHNICAL BULLETIN 01-10-11 (2023624). IF THERE IS ANY EVIDENCE THAT FUEL WAS CONTAMINATED WITH GASOLINE, WATER OR ALCOHOL, PLEASE CALL US BACK SO THAT WE CAN CONTACT YOUR FOM. WE ALSO RECOMMEND THAT YOU CONTACT YOUR FOM TO HELP DETERMINE WARRANTY.
R+I N280 VALVE 2 OR 3 FLECKS OF METAL FOUND FUEL FILTER ALSO 2 OR 3 FLICKS CHECKED FUEL PRESSURE TO HIGH PRESSURE PUMP 57PSI 3.8 BAR 3.5 MIN TOOK FUEL SAMPLE NOSEPERATION VALUE BLOCK 20 FIELD 3 ACTUAL PRESSURE READS 0 WHEN CRANKING ENGINE
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES
SERVICE MANAGER HAS INFORMED BOTH QTM AND FOM REGARDING THIS VEHICLE.WAITING FOR FURTHER INSTRUCTION.
ADVISED TECH WE DO NOT MAKE WARRANTY DECISIONS. PLEASE CALL WARRANTY HELPLINE AT 866-306-8447 FOR WARRANTY QUESTIONS.
PLEASE GET THE HIGH PRESSURE PUMP PRODUCTION DATE, & QUIZ THE CUSTOMER IF THE VEHICLE WAS MISS-FUELED WITH GASOLINE, CALL QTM FROM NOW ON WITH THIS VTA
PUMP PROD DATE OF 10/08, CUSTOMER DID NOT MISS FUEL VEHICLES, PLEASE REPLACE ALL COMPONENTS OF FUEL SYSTEM EXCEPT PLASTIC LINES FRONT TO BACK- FLUSH OUT USING GOOD DIESEL FUEL
ALL PARTS HAVE ARRIVED AND TECHNICIAN IS CURRENTLY WORKING ON THIS JOB.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED ALL FUEL COMPONENTS
VW File Number 681039
Model JETTA
Model Year 2010
VIN 3VWRL7AJ3AM
Vehicle Mileage
5894
TREAD Part ID Open Date
2463
12/07/2010
Sale Order Country
United States
Workshop Finding NO FAULTS AND FOUND METAL IN FUEL FILTER.
Activity Date 12/07/2010 12/07/2010 12/07/2010
12/07/2010
12/07/2010 12/14/2010 12/20/2010 12/21/2010 12/21/2010 12/21/2010 12/21/2010
Activity Time 10:44 10:44 10:51
10:51
10:51 16:18 19:32 14:46 18:42 19:25 19:25
Activity Comments CUSTOMER STATES WHEN TRAVELLING AT FREEWAY SPEEDS AND FLOORING IT THE CALL FEELS LIKE IT STALLS AND NOT MOVE. NO FAULTS AND FOUND METAL IN FUEL FILTER.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES WHEN TRAVELLING AT FREEWAY SPEEDS AND FLOORING IT THE CAR FEELS LIKE IT STALLS AND WILL NOT MOVE.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: NO FAULTS AND FOUND METAL IN FUEL FILTER.
D2 SPOKE TO MORGAN, VEHICLE IS DONE AND GONE. ADVISED TO HAVE TECH CLOSE OUT VTA.
GUESEPPI IN SERVICE STATED VEHICLE IS DONE AND WILL HAVE TECH CLOSE TICKET.
RCM EMAILED SM AND REQUESTED SM TO CLOSE TICKET
REPLACED FUEL SUPPLY COMPONENTS AS REQUESTED. REFUELED CAR WITH FRESH DIESEL AND TEST DROVE CAR. THEN TOOK FUEL SAMPLE=OK. CAR IS RUNNING FINE. THANKS FOR THE HELP.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments
REPLACED FUEL SUPPLY COMPONENTS AS REQUESTED. REFUELED CAR WITH FRESH DIESEL AND TEST DROVE CAR. THEN TOOK FUEL SAMPLE=OK. CAR IS RUNNING FINE.
VW File Number 681141
Model JETTA
Model Year 2010
VIN 3VWRL7AJ7AM
Vehicle Mileage
21728
TREAD Part ID Open Date
2374
12/07/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 12/07/2010 12/07/2010 12/07/2010
12/07/2010
12/07/2010 12/14/2010 12/21/2010 12/21/2010 12/21/2010
Activity Time 11:55 11:55 12:02
12:02
12:03 16:20 08:52 14:13 14:13
Activity Comments
CUSTOMER STATES RUNS POOR AND DIES, FOUND GASOLINE IN FUEL, METAL IN HI PRESSURE PUMP REPLACED PUMP, VENT FUEL SYSTEM PER GUIDED FUNCTIONS, RAN FOR A 30 TO 40 SECONDS DIED AND WILL NOT RESTART, NO LOW FUEL PRESSURE DTC, NO METAL FOUND IN SYSTEM OTHER THAN AT THE OLD HI PRESSURE PUMP;HAS NEW FUEL FILTERS, AND GOOD KNOWN DIESEL FUEL,
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES RUNS POOR AND DIES, FOUND GASOLINE IN FUEL, METAL IN HI PRESSURE PUMP REPLACED PUMP, VENT FUEL SYSTEM PER GUIDED FUNCTIONS, RAN FOR A 30 TO 40 SECONDS DIED AND WILL NOT RESTART, NO LOW FUEL PRESSURE DTC, NO METAL FOUND IN SYSTEM OTHER THAN AT THE OLD HI PRESSURE PUMP;HAS NEW FUEL FILTERS, AND GOOD KNOWN DIESEL FUEL,
* IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
TECH STATED THE CUSTOMER'S INSURANCE COMPANY IS INVOLVED DUE TO THE GASOLINE CONTAMINATION IN THE SYSTEM.
SPOKE WITH JENNIFER IN SERVICE. THE VEHICLE IS BEING REPAIRED AT THIS TIME. D2.
CHANGING OUT PARTS
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACING FUEL SYSTEM.
VW File Number 683018
Model JETTA
Model Year 2010
VIN 3VWPL7AJ7AM
Vehicle Mileage
20286
Workshop Finding REMOVED METERING VALVE IN HIGH PRESSURE FUEL PUMP, FULL OF METAL SHAVINGS.
TREAD Part ID Open Date
2010
12/10/2010
Sale Order Country
United States
Activity Date 12/10/2010 12/10/2010 12/10/2010
12/10/2010
12/10/2010
12/10/2010 12/10/2010 12/13/2010 12/17/2010 12/22/2010 12/22/2010 12/22/2010
Activity Time 13:04 13:04 13:12
13:12
13:12
13:12 13:23 18:29 13:03 18:03 19:10 19:10
Activity Comments
CUST. STATES ENGINE STALLED WHILE DRIVING NOW CRANKS NO START. REMOVED METERING VALVE IN HIGH PRESSURE FUEL PUMP, FULL OF METAL SHAVINGS.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUST. STATES ENGINE STALLED WHILE DRIVING NOW CRANKS NO START.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE FOLLOWING THE GUIDELINES IN TECHNICAL BULLETIN 01-10-11 (2023624). IF THERE IS ANY EVIDENCE THAT FUEL WAS CONTAMINATED WITH GASOLINE, WATER OR ALCOHOL, PLEASE CALL US BACK SO THAT WE CAN CONTACT YOUR FOM. WE ALSO RECOMMEND THAT YOU CONTACT YOUR FOM TO HELP DETERMINE WARRANTY
WORKSHOP FINDINGS: REMOVED METERING VALVE IN HIGH PRESSURE FUEL PUMP, FULL OF METAL SHAVINGS.
DTC MEMORY P0191 AND P0087 STORED IN SYSTEM. PICTURE ATTACHED
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
D2 SPOKE WITH JESSICA, DEALER IS WORKING ON THE VEHICLE. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
ALL PARTS REPLCED FUEL SYSTEM VENTED TEST DROVE NO DTCS IN SYSTEM CLOSING
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM, COMPLETED.
VW File Number 683079
Model JETTA
Model Year 2011
VIN 3VWML7AJ7BM
Vehicle Mileage
2610
TREAD Part ID Open Date
2329
12/10/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 12/10/2010 12/10/2010 12/10/2010
12/10/2010
12/16/2010 12/21/2010 12/22/2010 12/22/2010 12/22/2010
Activity Time 14:41 14:41 14:59
14:59
17:27 11:36 08:43 08:47 08:47
Activity Comments CUSTOMER FILLED VEHICLE WITH GASOLINE, INSTEAD OF DIESEL. RAN CAR TIL STOPPED RUNNING, TOWED IN.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER FILLED VEHICLE WITH GASOLINE, INSTEAD OF DIESEL. RAN CAR TIL STOPPED RUNNING, TOWED IN.
IF VEHICLE WAS DRIVEN UNTIL IT DIED, CHECK FOR METAL PARTICLES IN THE FUEL FILTER AND METERING VALVE SCREEN ON HIGH PRESSURE PUMP. IF PARTICLES ARE FOUND THE ENTIRE FUEL SYSTEM MUST BE REPLACED. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES. IF THIS PROCESS IS NOT FOLLOWED THE METAL PARTICLES LEFT IN THE SYSTEM WILL CAUSE A REPEAT FAILURE.
SPOKE TO MIKE K. INSURANCE IS IN PROCESS OF AUTHORIZING REPAIRS.
WORK IS COMPLETE. ISSUE RESOLVED.
ISSUE UPDATED
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments FRED 252343. REPLACED FUEL SYSTEM.
VW File Number 683477
Model JETTA
Model Year 2010
VIN 3VWTL7AJ9AM
Vehicle Mileage
26645
TREAD Part ID Open Date
2045
12/13/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 12/13/2010 12/13/2010 12/13/2010
12/13/2010
12/13/2010 12/17/2010 12/20/2010 12/20/2010 12/20/2010 12/20/2010
Activity Time 10:46 10:46 10:51
10:51
16:21 14:51 13:05 17:24 18:41 18:41
Activity Comments
CUSTOMER STATES VECHICLE STALLED WHILE DRIVING. VEHICLE TOWED INTO SERVICE DEPARTMENT. FOUND VEHICLE WILL CRANK BUT WONT START.REMOVED FUEL FILTER HOUSING COVER FOUND FUEL FILTER FULL OF METAL
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES VECHICLE STALLED WHILE DRIVING. VEHICLE TOWED INTO SERVICE DEPARTMENT. FOUND VEHICLE WILL CRANK BUT WONT START.REMOVED FUEL FILTER HOUSING COVER FOUND FUEL FILTER FULL OF METAL
TECH STATES HE HAS VERIFIED THE FUEL SOURCE IS DIESEL. THERE IS NO EVIDENCE OF MISFUELING. ADVISED TECH TO REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
CONTACTED THE DEALER. ADVISED TECH A BG FUEL TEST KIT WILL BE SENT TO THE DEALER - PLEASE DO NOT DRAIN FUEL FROM THE TANK UNTIL A SAMPLE CAN BE TAKEN AND SENT TO BG FOR TESTING. COMPLETE INSTRUCTIONS WILL COME WITH YOUR KIT.
PLEASE UPDATE THE VTA WITH THE TRACKING NUMBER FOR THE FUEL SAMPLE CONTAINERS. THANKS.
D2 - SPOKE TO MARIN, CAR IS STILL BEING WORKED ON. LEFT MESSAGE ASKING TECH TO UPDATE TICKET WITH TRACKING NUMBER. PLEASE UPDATE \ CALL WITH CONCERNS.
REPLACED ALL PARTS LISTED BY TECHLINE. VEHICLE ROAD TESTED OK THANKS
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACE THE FUEL SYSTEM
VW File Number 684616
Model JETTA
Model Year 2010
VIN 3VWAL7AJ0AM
Vehicle Mileage
10669
TREAD Part ID Open Date
2010
12/14/2010
Sale Order Country
United States
Workshop Finding
I DRAINED THE TANK AND REPLENISHED WITH DIESEL. CHANGED THE FUEL FILTER AND PERFORMED MULTIPLE INSTANCES OF CYCLING THE LOW PUMPS AND ALSO PERFORMED MULTIPLE SESSION OF BLEEDING THE HIGH PRESSURE SIDE IN GUIDED FUNCTIONS. THE VEHICLE WILL NOT START. I DID PULLED THE DUTY SOLENOID AND FOUND NO METAL MATERIAL AT THIS TIME. I DID VERIFY THAT THE LOW PUMPS WERE PUSHING FUEL. NEEDS SOME ASSISTANCE. THANKS JACK. CUSTOMER ADMITTED FILLING VEHICLE WITH GASOLINE.
Activity Date 12/14/2010 12/14/2010
12/14/2010
12/14/2010 12/14/2010 12/15/2010 12/15/2010 12/20/2010 12/20/2010 12/21/2010 12/21/2010 12/21/2010
Activity Time 17:57 17:57
18:10
18:10 18:10 09:51 09:58 15:00 16:07 14:11 14:14 15:01
Activity Comments
ISSUE OPENED BY DEALERSHIP
VEHICLE WAS TOWED IN... CUSTOMER WENT TO THE GAS STATION AND REFUELED WITH GASOLINE... STATED HE DROVE VEHICLE FOR APPROXIMATELY 10 MINUTES BEFORE IT DIED. I DRAINED THE TANK AND REPLENISHED WITH DIESEL. CHANGED THE FUEL FILTER AND PERFORMED MULTIPLE INSTANCES OF CYCLING THE LOW PUMPS AND ALSO PERFORMED MULTIPLE SESSION OF BLEEDING THE HIGH PRESSURE SIDE IN GUIDED FUNCTIONS. THE VEHICLE WILL NOT START. I DID PULLED THE DUTY SOLENOID AND FOUND NO METAL MATERIAL AT THIS TIME. I DID VERIFY THAT THE LOW PUMPS WERE PUSHING FUEL. NEEDS SOME ASSISTANCE. THANKS JACK
ADVISED TECH TO START BY CHECKING FOR DEBRIS BELOW THE N 290 AND IN THE FUEL FILTER HOUSING, IF NOTHING IS FOUND PLEASE CALL BACK, IF METAL DEBRIS IS FOUND PLEASE REPLACE THE FOLLOWING PARTS AND ALSO PERFORM BLEED PROCEDURE LISTED BELOW. IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
CUSTOMER COMMENTS: VEHICLE WAS TOWED IN... CUSTOMER WENT TO THE GAS STATION AND REFUELED WITH GASOLINE... STATED HE DROVE VEHICLE FOR APPROXIMATELY 10 MINUTES BEFORE IT DIED.
WORKSHOP FINDINGS: I DRAINED THE TANK AND REPLENISHED WITH DIESEL. CHANGED THE FUEL FILTER AND PERFORMED MULTIPLE INSTANCES OF CYCLING THE LOW PUMPS AND ALSO PERFORMED MULTIPLE SESSION OF BLEEDING THE HIGH PRESSURE SIDE IN GUIDED FUNCTIONS. THE VEHICLE WILL NOT START. I DID PULLED THE DUTY SOLENOID AND FOUND NO METAL MATERIAL AT THIS TIME. I DID VERIFY THAT THE LOW PUMPS WERE PUSHING FUEL. NEEDS SOME ASSISTANCE. THANKS JACK. CUSTOMER ADMITTED FILLING VEHICLE WITH GASOLINE.
INSPECTED N290 VALVE, OLD FILTER, REPLACEMENT FILTER AND FILTER HOUSING AND DO NOT SEE ANYTHING AT THIS TIME.
PLEASE FOLLOW THE ELSA WEB PROCEDURE IN REPAIR MANUAL>ENGINE>FUEL SUPPLY>GENERAL INFORMATION>INCORRECT FUELING>SCENARIO 2. PLEASE BE SURE TO READ THE PROCEDURE CAREFULLY.
WAITING FOR APPROVAL.
THANKS FOR THE UPDATE, PLEASE CLOSE OUT VTA WHEN COMPLETED OR CALL BACK IF NEEDED.
SPOKE TO MIKE STATED THE CAR WITH WAITING ON AUTHORIZATION FROM THE CUSTOMER D2 ~ DEALER PROCESS ISSUE
CUSTOMER TURNED IN TO INSURANCE...WAITING FOR APPROVAL.. THANKS FOR THE HELP
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
12/21/2010 15:01
ISSUE UPDATED
Consultant's Closing Comments TECH TO REPAIR FUEL SYSTEM PER RECOMMENDATIONS. COMPLETED.
VW File Number 684624
Model JETTA
Model Year 2010
VIN 3VWTL7AJ7AM
Vehicle Mileage
26029
TREAD Part ID Open Date
2010
12/14/2010
Sale Order Country
United States
Workshop Finding
REMOVED SNEDING UNIT AND FOUND METAL SHAVINGS IN THE GAS TANK ALSO FUEL FILTER HAS METAL SHAVINGS PUT SOME FULE IN A PLASTIC CUP AND IT DID NOT SEPARATE DOES NOT SMELL CONTAMINATED. CHECKED FUEL PER TB AND NO SIGN OF CONTAMINATION, FOUND METAL IN TANK AND FILTER HOUSING.
Activity Date 12/14/2010 12/14/2010 12/14/2010
12/14/2010
12/14/2010 12/21/2010 12/21/2010 12/21/2010 12/21/2010 12/21/2010
Activity Time 18:19 18:19 18:31
18:31
18:31 14:36 15:23 16:10 16:36 16:36
Activity Comments
CUSTOMER STATED THAT CAR STARTED TO KNOCK AND THEN STALLED OUT WHILE DRIVING WILL NOT START AGAIN REMOVED SNEDING UNIT AND FOUND METAL SHAVINGS IN THE GAS TANK ALSO FUEL FILTER HAS METAL SHAVINGS PUT SOME FULE IN A PLASTIC CUP AND IT DID NOT SEPARATE DOES NOT SMELL CONTAMINATED
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATED THAT CAR STARTED TO KNOCK AND THEN STALLED OUT WHILE DRIVING WILL NOT START AGAIN.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES. 3.0LTDI
WORKSHOP FINDINGS: REMOVED SNEDING UNIT AND FOUND METAL SHAVINGS IN THE GAS TANK ALSO FUEL FILTER HAS METAL SHAVINGS PUT SOME FULE IN A PLASTIC CUP AND IT DID NOT SEPARATE DOES NOT SMELL CONTAMINATED. CHECKED FUEL PER TB AND NO SIGN OF CONTAMINATION, FOUND METAL IN TANK AND FILTER HOUSING.
ATTEMPTED TO CHECK STATUS OF REPAIR. NO ANSWER FROM SERVICE.
P2 - SPOKE TO OSCAR, PARTS ARRIVED AND REPAIRS EXPECTED TO BE COMPLETED TODAY. WILL HAVE TECH CLOSE TICKET WHEN REPAIRS ARE COMPLETE.
REPALCED AFECTED COMPONENTS PROGRAMED INJECTORS AND PRIMED FUEL SYSTEM ROAD TESTED CAR
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM, COMPLETED.
VW File Number 684730
Model JETTA
Model Year 2010
VIN 3VWAL7AJXAM
Vehicle Mileage
18123
TREAD Part ID Open Date
2374
12/15/2010
Sale Order Country
United States
Workshop Finding
CAR WILL NOT START NOW. PULLED CAR IN AND FOUND THAT THERE IS GAS IN THE CAR. FOUND METAL IN HIGH PRESSURE PUMP, AND IN THE FUEL FILTER.
Activity Date 12/15/2010 12/15/2010 12/15/2010
12/15/2010
12/15/2010 12/15/2010 12/15/2010 12/16/2010 12/16/2010 12/20/2010 12/20/2010 12/21/2010 12/21/2010 12/22/2010 12/22/2010 12/23/2010 12/23/2010 12/23/2010 12/23/2010
Activity Time 09:41 09:41 09:48
09:48
09:48 10:33 10:58 09:49 17:14 12:18 16:56 09:00 13:18 09:18 13:12 11:47 11:48 16:46 16:46
Activity Comments CUSTOMER STATES THE CAR IS RUNNING ROUGH AND STALLS OUT AT STOPS AND IS MAKEING A KNOCKING NOISE.CAR WILL NOT START NOW. PULLED CAR IN AND FOUND THAT THERE IS GAS IN THE CAR.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES THE CAR IS RUNNING ROUGH AND STALLS OUT AT STOPS AND IS MAKEING A KNOCKING NOISE.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: CAR WILL NOT START NOW. PULLED CAR IN AND FOUND THAT THERE IS GAS IN THE CAR. FOUND METAL IN HIGH PRESSURE PUMP, AND IN THE FUEL FILTER.
PROVIDED CUSTOMER WITH AN ESTIMATE TO REPAIR THE CAR WAITING ON CUSTOMER TO APPROVE THE WORK
THANKS FOR THE UPDATE, IF THAT FIXES THE CAR PLEASE UPDATE AND CLOSE OUT THE TICKET. IF FURTHER ASSISTANCE IS NEEDED PLEASE CALL AND CHECK IN.
CUSTOMER HAS OK'D PARTS ORDER SALES DOC #1007397090
THANKS FOR THE UPDATE, IF THAT FIXES THE CAR PLEASE UPDATE AND CLOSE OUT THE TICKET. IF FURTHER ASSISTANCE IS NEEDED PLEASE CALL AND CHECK IN.
CAR IS STILL IN SHOP. WAS JUST INFORMED OF PARTS ARRIVAL.
THANKS FOR THE UPDATE, IF THAT FIXES THE CAR PLEASE UPDATE AND CLOSE OUT THE TICKET. IF FURTHER ASSISTANCE IS NEEDED PLEASE CALL AND CHECK IN.
PARTS HAVE ARRIVED REPAIR IN PROCESS
THANKS FOR THE UPDATE, IF THAT FIXES THE CAR PLEASE UPDATE AND CLOSE OUT THE TICKET. IF FURTHER ASSISTANCE IS NEEDED PLEASE CALL AND CHECK IN.
PARTS AND CAR IN SHOP AND IN PROCESS
P2 - UPDATED TICKET STATUS BASED OFF OF PREVIOUS UPDATE.
CAR IS FINISHED AND HAS BEEN DRIVEN APPROX 35 MILES. WAITING CUSTOMER PICKUP
SEE PRIOR UPDATE
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments
REPLACED FUEL SYSTEM
VW File Number 684948 Workshop Finding
Model Q7
Model Year 2009
VIN WA1AM74L69D
Vehicle Mileage
21723
TREAD Part ID Open Date
2066
12/15/2010
Sale Order Country
United States
00401 P0191 000 FUEL RAIL PRESSURE SENSOR CIRCUIT RANGE/PERFORMANCE 08194 P2002 011 PARTICULATE TRAP BANK 1 EFFICIENCY BELOW THRESHOLD SPORADIC
P0087 FUEL RAIL/SYSTEM PRESSURE - TOO LOW
LORENZO STATES THAT THERE'S RUST IN THE FILTER HOUSING. THE P0087 FAULT IS ON A DIFFERENT GFF LOG WHICH HE WILL ATTACH LATER. THE FUEL GAUGE SHOWS 1/4 FULL.
Activity Date 12/15/2010 12/15/2010 12/15/2010
12/15/2010
Activity Time 12:47 12:47 13:32
13:32
Activity Comments
CUSTOMER STATES CAR IS HARD TO START, CHECK ENGINE LIGHT ON, CAR WONT DRIVE FASTER THAN 40-45 MPH, WHEN AT IDLE CAN FEEL CAR VIBRATING AND HEAR A HUMMING NOISE. ALSO FOUND CAR IS HARD TO STAY RUNNING WILL DIE OUT AFTER ONLY A FEW MINUTES OF BEING ON. FOUND FAULTS P0087 RAIL PRESSURE TOO LOW, P0191 FUEL RAIL PRESSURE SENSOR CIRCUIT RANGE/PERFORMANCE, AND P2002 PARTICULATE TRAP BANK 1 EFFICIENCY BELOW THRESHOLD. PER TSB 2023360/1 CHECKED FUEL FILTER AND FOUND RUST BUILD UP AND EXCESSIVE WATER IN THE FUEL. PLEASE ADVISE
ISSUE OPENED BY DEALERSHIP
ADVISED TO PLEASE ATTACH PICTURES TO THE REPORT OF THE CONTAMINATED FUEL AND KEEP A FUEL SAMPLE IN A CLEAN AND DRY BOTTLE. PLEASE FIND OUT IF THE CUSTOMER HAS A RECEIPT FROM THE GAS STATION WHERE THEY RE-FUELED LAST. THE ENTIRE FUEL SYSTEM WILL HAVE TO BE REPLACED. I WILL REVIEW WITH P.S. TO SEE IF THE FUEL TANK HAS TO BE REPLACED AS WELL. (773) 447-5012
CUSTOMER COMMENTS: CUSTOMER STATES CAR IS HARD TO START, CHECK ENGINE LIGHT ON, CAR WONT DRIVE FASTER THAN 40-45 MPH, WHEN AT IDLE CAN FEEL CAR VIBRATING AND HEAR A HUMMING NOISE. ALSO FOUND CAR IS HARD TO STAY RUNNING WILL DIE OUT AFTER ONLY A FEW MINUTES OF BEING ON. FOUND FAULTS P0087 RAIL PRESSURE TOO LOW, P0191 FUEL RAIL PRESSURE SENSOR CIRCUIT RANGE/PERFORMANCE, AND P2002 PARTICULATE TRAP BANK 1 EFFICIENCY BELOW THRESHOLD. PER TSB 2023360/1 CHECKED FUEL FILTER AND FOUND RUST BUILD UP AND EXCESSIVE WATER IN THE FUEL. PLEASE ADVISE
WORKSHOP FINDINGS:
12/15/2010 13:32
00401 P0191 000 FUEL RAIL PRESSURE SENSOR CIRCUIT RANGE/PERFORMANCE 08194 P2002 011 PARTICULATE TRAP BANK 1 EFFICIENCY BELOW THRESHOLD SPORADIC
P0087 FUEL RAIL/SYSTEM PRESSURE - TOO LOW
12/15/2010 18:04
12/16/2010 16:57
12/20/2010 12/21/2010
19:00 12:38
LORENZO STATES THAT THERE'S RUST IN THE FILTER HOUSING. THE P0087 FAULT IS ON A DIFFERENT GFF LOG WHICH HE WILL ATTACH LATER. THE FUEL GAUGE SHOWS 1/4 FULL.
TRIED SENDING YOU THE PICTURES BUT I AM HAVING PROBLEMS WITH THE SYSYTEM IT WONT GO PASSED THE SCREEN TO SEND THE PICTURES, KEEP GETING AN ERROR CODE
CALLED LORENZO AND ADVISED TO PLEASE EMAIL THE PICTURES AND I WILL TRANSFER THEM TO THE REPORT. EMAIL JOSE.PEREZ@AUDI.COM. ADVISED TO INSPECT THE FUEL TANK AND SEE IF THERE'S METAL. IF THERE'S METAL AND CAN'T BE CLEANED THEN REPLACE IT. HE STATES THAT HE WILL WAIT UNTIL HE GETS THE APPROVAL FROM THE CUSTOMER OR INSURANCE COMPANY TO ORDER THE PARTS DUE TO THE DEALER DOWNSIZING.
ATTACHED EMAILED PICTURES
CALLED LORENZO AND HE STATES THAT THEY ARE STILL WAITING ON THE INSURANCE COMPANY TO GIVE THEM THE OK. ADVISED TO PLEASE SEND US A FUEL SAMPLE. PLEASE SEND THE FUEL SAMPLE BACK TO AUDI OF AMERICA WARRANTY TEST CENTER, 3800 HAMLIN ROAD AUBURN HILLS, MI 48326. ATTN: CHRIS OSTBERG
01/10/2011 13:23
03/07/2011 03/08/2011
16:56 14:04
DUE TO FUEL CONTAMINATION BECAUSE OF OUTSIDE INFLUENCE, IT IS RECOMMENDED THAT EVERY FUEL COMPONENT, INCLUDING GAS TANK, LINES, SENDING UNITS, INJECTORS, PUMPS, SENSORS, ARE REPLACED TO ENSURE QUALITY REPAIR. PARTIAL REPAIRS ARE NOT ACCEPTABLE, AND AOA WILL NOT BE RESPONSIBLE FOR FUTURE FUEL SYSTEM FAILURE/ENGINE FAILURE DUE TO IMPROPER REPAIRS.
TECH IS REQUESTING A HIGH PRESSURE PUMP. THIS IS AN INSURANCE JOB. ADVISED THAT I AM RELEASING PART #059130755AL. I WILL ADD THE SALES DOCUMENT INFORMATION TO THE CONTACT WHEN AVAILABLE. THANKS, MAT
THE SALES DOCUMENT #1007653009.
Consultant's Closing Comments ******************* (773) 447-5012 ******************
VW File Number 686472
Model JETTA
Model Year 2009
VIN 3VWRL71K29M
Vehicle Mileage
23486
TREAD Part ID Open Date
2463
12/18/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 12/18/2010 12/18/2010 12/18/2010
12/18/2010
12/18/2010 12/18/2010 12/18/2010 12/18/2010
12/18/2010
12/18/2010 12/18/2010 12/20/2010 12/20/2010 12/22/2010 12/23/2010 12/27/2010 12/27/2010
Activity Time 09:46 09:46 09:55
09:55
10:21 10:33 10:41 10:58
11:20
11:54 12:25 16:14 18:24 15:16 10:32 12:17 16:50
Activity Comments
COMPLAINT CHECK ENGINE ON,GLOW PLUG LIGHT ON,FOULTS P0087,P0088,P0191 FREEZE FRAME FOULT IS P0088 CAR DIES OUT
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: COMPLAINT CHECK ENGINE ON, GLOW PLUG LIGHT ON, FAULTS P0087, P0088, P0191 FREEZE FRAME FAULT IS P0088 CAR DIES OUT
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE FOLLOWING THE GUIDELINES IN TECHNICAL BULLETIN 01-10-11 (2023624). IF THERE IS ANY EVIDENCE THAT FUEL WAS CONTAMINATED WITH GASOLINE, WATER OR ALCOHOL, PLEASE CALL US BACK SO THAT WE CAN CONTACT YOUR FOM. WE ALSO RECOMMEND THAT YOU CONTACT YOUR FOM TO HELP DETERMINE WARRANTY.
FOUND METAL SHAVINGS IN FILTER AND POMP WHEN REMOVE SOLENOID,TAKE SAMPLE OF FUEL AND WAIT TO SEE IF IS CONTAMINATE,WILL CALL BACK SOON,MY NUMBER IS (773)852-2889 JUST IN CASE.
FUEL LOKS OK DO NOT SEE ANY SEPERATION
PLEASE ATTACH PICTURES TO THE VTA OF THE METAL IN THE FUEL SYSTEM. THANKS
PHOTOS,LET ME KNOW IF ARE OK,IF NOT HAS TO BRING CAMERA ON MONDAY
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
THANKS FOR UPDATE WILL ORDER PARTS AND WILL UPDATE MONDAY THANKS
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
PARTS ORDERED POSSIBLE WILL START WORKING TOMORROW,WILL UPDATE SOON THANKS
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
START WORKING ON CAR,BAT HAS TO FINISH OTHER CARS TOO SO WILL UPDATE SOON THANKS
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION.
P2 KRIAN STATED PARTS ARE ON ORDERED, PLEASE PROVIDE A SALE DOC #
I HAVE ALL PARTS BAT MONDAY IS MY DAY OFF,AND WILL CONTINUE WORK TOMORROW. IF U WANT ME CLOSE THE TICKIET LET ME KNOW THANKS
12/28/2010 12/28/2010 12/28/2010
11:24 11:27 14:45
12/28/2010 18:26
12/28/2010
12/29/2010 12/29/2010 12/29/2010
20:01
10:08 11:21 11:21
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
WORKING NOW AGAIN, WIIL UPDATE THANKS.
THANKS FOR UPDATING THE VTA. PLEASE CALL BACK IF FURTHER ASSISTANCE IS NEEDED OR CLOSE THE VTA ONCE THE REPAIRS HAVE BEEN COMPLETED. THANKS.
ENGINE IS RUNNING OK TEST DRIVE OK WILL TEST DRIVE CAR FIRS THING IN THE MORNNING THEN IF OK WILL CLOSE TICKIET THANKS
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
CAR IS OK THANKS.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED THE FUEL SYSTEM
VW File Number 687456
Model JETTA
Model Year 2010
VIN 3VWTL7AJ0AM
Vehicle Mileage
15018
TREAD Part ID Open Date
2010
12/21/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 12/21/2010 12/21/2010 12/21/2010 12/21/2010
12/21/2010
12/27/2010 12/28/2010 01/03/2011 01/03/2011 01/03/2011 01/03/2011
Activity Time 12:23 12:23 12:28 17:52
17:52
19:31 17:29 15:50 17:43 19:06 19:06
Activity Comments
ISSUE OPENED BY DEALERSHIP
VEHICLE STALLING CONFIRM FAULT CHECK FUEL FILTER FOUND METAL SHAVINGS WILL BE ATTACHING PICS TO THIS VTA SHORTLY
SEE ATTACHED PICTURES -------ES
CUSTOMER COMMENTS: VEHICLE STALLING CONFIRM FAULT CHECK FUEL FILTER FOUND METAL SHAVINGS WILL BE ATTACHING PICS TO THIS VTA SHORTLY
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
SALES DOC. # 1007420487
P2 BASED ON UPDATE.
D1 ~ VEHICLE COMPLETED/ DEALER TO CLOSE PER DENICE IN SERVICE.
REPLACED ALL PARTS , RETURED VEHICLE TO CUSTOMER. THX. --------ES
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM, COMPLETED.
VW File Number 688005
Workshop Finding n/a
Model JETTA
Model Year 2009
VIN 3VWRL71K89M
Vehicle Mileage
53124
TREAD Part ID Open Date
2463
12/22/2010
Sale Order Country
United States
Activity Date 12/22/2010 12/22/2010 12/22/2010 12/22/2010 12/22/2010
12/22/2010
12/29/2010 01/04/2011 01/04/2011 01/11/2011 01/11/2011 01/11/2011 01/11/2011
Activity Time 11:17 11:17 12:37 12:37 15:40
17:39
16:55 13:32 16:41 12:42 12:49 17:07 17:07
Activity Comments
CUSTOMER STATES GLOW PLUG LIGHT FLASHING AND POWER LOSS NO START PERFORMED INSPECTION FOUND ALOT OF METAL IN FUEL FILTER HOUSING REMOVED PRESSURE SENSOR ON PUMP FOUND FULL OF METAL NO OBVIOUSE SIGNS OF CONTAMINATED FUEL
ISSUE OPENED BY DEALERSHIP
ADVISED THE TECH TO ATTACH PICTURES OF THE DEBRIS THAT WAS FOUND AND CALL BACK
CUSTOMER COMMENTS: CUSTOMER STATES GLOW PLUG LIGHT FLASHING AND POWER LOSS NO START PERFORMED INSPECTION FOUND ALOT OF METAL IN FUEL FILTER HOUSING REMOVED PRESSURE SENSOR ON PUMP FOUND FULL OF METAL NO OBVIOUSE SIGNS OF CONTAMINATED FUEL
TRIED TO GET GOOD PICTURE TO MUCH REFLECTION FROM FUEL TOOK OUT SOME FILEINGS PLACED ON PAPER FOR EASY VIEW
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
SPOKE WITH TONY IN SERVICE. PARTS ARE ON ORDER TO PERFORM REPAIRS. ADVISED TO HAVE TECH UPDATE VTA WITH STATUS. P2
PARTS ARRIVED INSTALLING
D2 TONY STATED THE TECH IS WORKING ON THE CAR, IF NEEDED PLEASE CONTACT THE HELPLINE BACK
VEHICLE COMPLETE AND TEST DRIVEN
CUSTOMER WILL PICK UP NEXT WEEK
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments PARTS ARRIVED INSTALLING
VW File Number 688116
Model JETTA
Model Year 2010
VIN 3VWRL7AJ8AM
Vehicle Mileage
24260
TREAD Part ID Open Date
2463
12/22/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 12/22/2010 12/22/2010 12/22/2010
12/22/2010
12/22/2010 12/22/2010 12/22/2010
Activity Time 12:37 12:37 12:43
12:43
13:21 17:12 17:12
Activity Comments
ISSUE OPENED BY DEALERSHIP
VEHCILE STALL AND WILL NOT RESTART. GETTING FUEL A FILTER, REPLACED FILTER AND CHACKED FOR CONTAMINANTS, LOOK OK, REMOVED SOLINOID ON TOP OF PUMP, FOUND METAL IN PUMP.
CUSTOMER COMMENTS: VEHCILE STALL AND WILL NOT RESTART. GETTING FUEL A FILTER, REPLACED FILTER AND CHACKED FOR CONTAMINANTS, LOOK OK, REMOVED SOLINOID ON TOP OF PUMP, FOUND METAL IN PUMP.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES. IN ADDITION, PLEASE LEAVE THE FUEL TANK UNDISTURBED UNTIL YOU RECEIVE A FUEL SAMPLE KIT WITH SPECIFIC INSTRUCTIONS ON RETRIEVING A FUEL SAMPLE.
ORDERED PASRTS, WILL REOPEN IFFURTHER ASSISTANCE IS NEEDED.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments ORDERED FUEL SYSTEM PASRTS, WILL REOPEN IFFURTHER ASSISTANCE IS NEEDED.
VW File Number 688839
Model JETTA
Model Year 2010
VIN 3VWTL8AJ1AM
Vehicle Mileage
2472
TREAD Part ID Open Date
2463
12/23/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 12/23/2010 12/23/2010 12/23/2010
12/23/2010
12/28/2010 12/28/2010 12/28/2010
Activity Time 15:24 15:24 15:31
15:31
14:52 16:00 16:00
Activity Comments
CUSTOMER STATES VEHICLE STALLED AFTER DRIVING 4HRS THEN WOULD CRANK BUT NOT START. REMOVED TOP OF FUEL FILTER HOUSING AND CAN SEE METAL FLAKES ALSO SMELLS LIKE GASOLINE CONTAMINATION. WHAT NEEDS TO BE REPLACED IN THIS SCENARIO?
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES VEHICLE STALLED AFTER DRIVING 4 HOURS THEN WOULD CRANK BUT NOT START. REMOVED TOP OF FUEL FILTER HOUSING AND CAN SEE METAL FLAKES ALSO SMELLS LIKE GASOLINE CONTAMINATION. WHAT NEEDS TO BE REPLACED IN THIS SCENARIO?
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
THANKS FOR THE HELP
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED THE FUEL SYSTEM
VW File Number 688985
Model JETTA
Model Year 2009
VIN 3VWAL71K09M
Vehicle Mileage
52396
TREAD Part ID Open Date
2010
12/24/2010
Sale Order Country
United States
Workshop Finding
FOUND: GAS IN DISTRIBUTION PUMP AND METAL SHAVINGS IN FUEL FILTER HOUSING. REQUESTED: PARTS LIST FOR FUEL SYSTEM REPLACEMENT. THANK YOU.
Activity Date 12/24/2010 12/24/2010 12/27/2010
12/27/2010
12/27/2010 12/30/2010 01/03/2011 01/03/2011
Activity Time 11:22 11:22 11:11
11:11
11:11 19:58 11:08 11:08
Activity Comments
CUSTOMER STATES: PUT GAS IN DIESEL, DROVE VEHICLE A VERY SHORT DISTANCE, WAS RUNNING ROUGH AND THEN TURNED OFF. FOUND: GAS IN DISTRIBUTION PUMP AND METAL SHAVINGS IN FUEL FILTER HOUSING. REQUESTED: PARTS LIST FOR FUEL SYSTEM REPLACEMENT. THANK YOU.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES: PUT GAS IN DIESEL, DROVE VEHICLE A VERY SHORT DISTANCE, WAS RUNNING ROUGH AND THEN TURNED OFF.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: FOUND: GAS IN DISTRIBUTION PUMP AND METAL SHAVINGS IN FUEL FILTER HOUSING. REQUESTED: PARTS LIST FOR FUEL SYSTEM REPLACEMENT. THANK YOU.
THE CUSTOMER HAS BEEN CONTACTED, WAITING FOR REPLY, THANK YOU.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments TECH TO REPLACE THE FUEL SYSTEM, COMPLETED.
VW File Number 689141
Model Q7
Model Year 2010
VIN WA1LMAFE1AD
Vehicle Mileage
24675
TREAD Part ID Open Date
2329
12/27/2010
Sale Order Country
United States
Workshop Finding
THE VEHICLE CAME IN ON FRIDAY. THE TECHNICIAN HAS TAKEN A FUEL SAMPLE AND THERE IS METAL FOUND IN THE FUEL FILTER. THE FUEL DOES APPEAR TO BE DIESEL FUEL. 3 OCCURANCE FAULTS OF RAIL PRESSURE TOO LOW.
Activity Date 12/27/2010 12/27/2010
12/27/2010
12/27/2010
12/27/2010
12/27/2010 12/27/2010
12/29/2010
12/29/2010 12/30/2010 01/04/2011 01/05/2011 01/07/2011 01/13/2011 01/19/2011 01/19/2011
Activity Time 12:07 12:07
12:37
12:37
12:37
15:37 15:38
09:44
12:54 08:39 18:11 08:03 19:00 16:49 22:07 22:07
Activity Comments ISSUE OPENED BY DEALERSHIP
VEHICLE STALED OUT ON FREE-WAY REMOVED FILTER LID FOUND METAL DEBRIS ON TOP ATTACHED PICTURES CAR WILL NOT START
ADVISED TECH TO GO AHEAD AND ORDER THE COMPLETE FUEL SYSTEM EXCEPT THE FRONT TO REAR FUEL LINES AND THE FUEL TANK. ALL THREE PUMPS WILL NEED TO BE REPLACED ALONG WITH EVERYTHING IN THE ENGINE COMPARTMENT THAT TOUCHES THE FUEL. I WILL SEND THIS TO PRODUCT SUPPORT AND SEE IF HE WANTS TO ESCALATE TO YOUR TFM.
CUSTOMER COMMENTS: VEHICLE STALED OUT ON FREE-WAY REMOVED FILTER LID FOUND METAL DEBRIS ON TOP ATTACHED PICTURES CAR WILL NOT START
WORKSHOP FINDINGS: THE VEHICLE CAME IN ON FRIDAY. THE TECHNICIAN HAS TAKEN A FUEL SAMPLE AND THERE IS METAL FOUND IN THE FUEL FILTER. THE FUEL DOES APPEAR TO BE DIESEL FUEL. 3 OCCURANCE FAULTS OF RAIL PRESSURE TOO LOW.
I HAVE ESCALATED THIS FOR TFM TO INSPECT THE FUEL AND GIVE YOU THE CLEANING PROCEDURE FOR THE FUEL TANK AND LINES. THANKS
ISSUE UPDATED
GOOD MORNING, MET WITH BOBBY LAST NIGHT, WE INSPECTED THE FUEL TANK AND IT WAS QUITE DIFFICULT TO DETERMINE IF SOME OF THE FLAKES INSIDE THE TANK WERE ACTUALLY FROM RETURN FUEL LINE. UPON LOOKING AT THE SSP, I HAD HIM ORDER EVERYTHING EXCEPT THE FUEL TANK AND LINES. HE WILL CALL ME WHEN ALL THE PARTS ARRIVE. THANKS.
I HAVE RELEASED THE HIGH PRESSURE FUEL PUMP AND WILL ATTACH A SALES DOCUMENT WHEN I RECIEVE IT. THANKS
YOUR ORDER HAS BEEN RECEIVED AND WILL PROCESS ON SALES DOC. 1007435962 AND IS COMING FROM RDC 500.
: OPENING CRITICAL ALERT FOR DAYS DOWN. JL. THE CASE HAS ALREADY BEEN ESCALATED TO TFM. CRITICAL ALERT OPENED TO ADHERE TO POLICY FOR DAYS DOWN. THANK YOU FOR YOUR HELP.
?
ALL PARTS ARE IN, VEHICLE IS CURRENTLY BEING WORKED ON. EST COMLETION DATE IS TUESDAY.
REPLACED ALL PARTS CAR NOW RUNNING
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments
DRAIN FUEL TANK AND HAD TECHNICIAN BLOW OUT FUEL LINES 3X. REPLACED ALL FUEL COMPONENTS FROM FILTER TO INJECTORS. ROAD TESTED NO CONCERNS NOTED.
VW File Number 689378
Model JETTA
Model Year 2009
VIN 3VWRL71K09M
Vehicle Mileage
33673
TREAD Part ID Open Date
2463
12/27/2010
Sale Order Country
United States
Workshop Finding
SCANNED ECM FOR FAULTS. ECM HAS P0087 000 FUEL RAIL/SYSTEM PRESSURE- TOO LOW STATIC LISTED TWICE. REMOVED FUEL FILTER LID AND FOUND METAL IN FUEL FILTER, REMOVED SENSOR ON HIGH PRESSURE PUMP AND FOUND METAL IN PUMP. ATTACHED PICTURES.
Activity Date 12/27/2010 12/27/2010 12/27/2010
12/27/2010
12/27/2010 12/28/2010 12/28/2010 12/28/2010
Activity Time 17:48 17:48 17:52
17:52
17:52 16:10 18:52 18:52
Activity Comments
CUSTOMER STATED CAR DIED WHILE DRIVING DOWN THE ROAD AND WILL NOT RESTART. SCANNED ECM FOR FAULTS. ECM HAS P0087 000 FUEL RAIL/SYSTEM PRESSURE- TOO LOW STATIC LISTED TWICE. REMOVED FUEL FILTER LID AND FOUND METAL IN FUEL FILTER, REMOVED SENSOR ON HIGH PRESSURE PUMP AND FOUND METAL IN PUMP. ATTACHED PICTURES.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATED CAR DIED WHILE DRIVING DOWN THE ROAD AND WILL NOT RESTART.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: SCANNED ECM FOR FAULTS. ECM HAS P0087 000 FUEL RAIL/SYSTEM PRESSURE- TOO LOW STATIC LISTED TWICE. REMOVED FUEL FILTER LID AND FOUND METAL IN FUEL FILTER, REMOVED SENSOR ON HIGH PRESSURE PUMP AND FOUND METAL IN PUMP. ATTACHED PICTURES.
PARTS ORDERED
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments FUEL SYSTEM ORDERED.
VW File Number 690343
Model TOUAREG
Model Year 2010
VIN WVGFK7A97AD
Vehicle Mileage
8785
TREAD Part ID Open Date
2463
12/29/2010
Sale Order Country
United States
Workshop Finding n/a
Activity Date 12/29/2010 12/29/2010 12/29/2010
12/29/2010
12/29/2010 12/29/2010 12/29/2010 12/29/2010
Activity Time 14:20 14:20 14:28
14:28
15:56 15:56 17:45 17:45
Activity Comments CUSTOMER PUT GAS IN CAR DROVE UNTIL DIES. INSURANCE APPROVE OF REPAIRS BUT WE CAN'T ORDER HIGH PRESSURE PUMP PART#059 130 755 BC . WE NEED TO ORDER PUMP.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER PUT GAS IN CAR DROVE UNTIL DIES. INSURANCE APPROVE OF REPAIRS BUT WE CAN'T ORDER HIGH PRESSURE PUMP PART#059 130 755 BC . WE NEED TO ORDER PUMP.
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND ATTACH A PICTURE AND CALL BACK.
ADVISED TECH I WILL RELEASE PART #059 130 755 BC AND WILL UPDATE VTA WITH SALES DOCK NUMBER WHEN RECEIVED.
THANKS
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments RELSEASED THE FUEL PUMP.
VW File Number 691774
Model TOUAREG
Model Year 2009
VIN WVGFM77L69D
Vehicle Mileage
32442
TREAD Part ID Open Date
2463
01/04/2011
Sale Order Country
United States
Workshop Finding n/a
Activity Date 01/03/2011 01/03/2011 01/03/2011
01/03/2011
01/03/2011 01/04/2011
01/04/2011
01/04/2011 01/04/2011 01/10/2011 01/10/2011 01/10/2011 01/20/2011 01/20/2011 01/20/2011
Activity Time 19:43 19:43 19:48
19:48
20:02 11:07
11:26
14:22 14:23 14:26 16:17 16:57 11:13 11:28 18:04
Activity Comments
CUTOMER RAN ENGINE WITH GAS AND STALLED OUT, VEHICLE DOES NOT START. PLEASE ADVICE ON REPLACEMNT OF COMPONENTS.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUTOMER RAN ENGINE WITH GAS AND STALLED OUT, VEHICLE DOES NOT START. PLEASE ADVICE ON REPLACEMNT OF COMPONENTS.
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE FOLLOWING THE GUIDELINES IN TECHNICAL BULLETIN 01-10-11 (2023624). IF THERE IS ANY EVIDENCE THAT FUEL WAS CONTAMINATED WITH GASOLINE, WATER OR ALCOHOL, PLEASE CALL US BACK SO THAT WE CAN CONTACT YOUR FOM. WE ALSO RECOMMEND THAT YOU CONTACT YOUR FOM TO HELP DETERMINE WARRANTY.
REMOVED FUEL FILTER AND FOUND LOTS OF METAL PARTICLES IN FUEL (SMELLS LOTS LIKE GASOLINE). PLEASE ADVICE.
THANK YOU FOR UPDATING THE TICKET. PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
THE HIGH PRESSURE PUMP IS ON BLOCK (PER AUDI). PLEASE RELEASE THE HIGH PRESSURE PUMP FOR THE DEALER WHEN ADVISING TO REPLACE THE FUEL SYSTEM. 059 130 755 AL-(HIGH PRESSURE PUMP) IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 7L6 201 075K-(FUEL TANK), 1K0 906 089 C- (FUEL PUMP), 7L6 201 082 J-(REAR FUEL LINES), 7L6 130 308 C-(FUEL LINES), 7L6 203 491 D-(FUEL COOLER), 059 130 218 Q-(RETENTION VALVE WITH RETURN LINES), 059 130 089 AM-(FUEL RAIL LEFT), 059 130 090 AQ-(FUEL RAIL RIGHT), 059 130 277 AM (6X) (INJECTORS), 059 130 241 CD-(6X) (PRESSURE LINES), 059 130 310 AK-(FUEL LINE), 059 130 309 AT-(FUEL LINE), 059 130 300 DF-(FUEL LINES), 059 130 758 J-(PRESSURE SENSOR), 059 919 523 A-(TEMP SENSOR), 7L6 127 434 A-(FILTER), 059 130 755 AL-(HIGH PRESSURE PUMP), 7L6 919 088 B-(FUEL SUPPLY MODULE LEFT), 7L6 919 088 C-(FUEL SUPPLY MODULE RIGHT), 7L6 919 715 B-(SUCTION JET PUMP LEFT), 7L6 919 715 C-(SUCTION JET PUMP RIGHT), 7L8 919 679 E-(FLANGE). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
THANK YOU, WAITING FOR CUSTOMER AUTH. ON REPAIRS.
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389.
STILL WAITING FOR CUSTOMER AUTH. WILL UPDATE AS SOON AS CUSTOMER UPDATE US WITH DECISION. THANK YOU
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION.
C1 PER TODAYS UPDATE.
I RELEASED PART NUMBER 059 130 755 AL
YOUR ORDER HAS BEEN RECEIVED AND WILL PROCESS ON SALES DOC. 1007502529
CUSTOMERS INSURANCE COMPANY IS ONLY GOING TO COVER THE REPLACEMENT OF HIGH PRESSURE FUEL PUMP, FILTER AND FLUSHING FUEL TANK AND LINES, PLEASE ADVICE.
01/20/2011 18:11
01/20/2011
01/20/2011 01/20/2011
18:18
19:15 19:15
ADVISED TECH IT IS NECESSARY TO REPLACE THE ENTIRE FUEL SYSTEM BECAUSE SIMPLY FLUSHING COMPONENTS DOES NOT REMOVE ALL THE METAL. IF YOU DO NOT COMPLETE THE REPAIR INCLUDING THE PARTS LISTED ABOVE THE NEW HIGH PRESSURE PUMP WILL FAIL AND THE REPAIR WILL HAVE TO BE PERFORMED AGAIN.
WILL ADVICE CUSTOMERS INSURANCE COMPANY ABOUT PROPER REQUIRED REPAIRS IN FUEL SYSTEM. THANK YOU FOR YOUR HELP.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments WILL ADVICE CUSTOMERS INSURANCE COMPANY ABOUT PROPER REQUIRED REPAIRS IN FUEL SYSTEM. THANK YOU FOR YOUR HELP.
VW File Number 692425
Model JETTA
Model Year 2009
VIN 3VWPL71K89M
Vehicle Mileage
40950
TREAD Part ID Open Date
2463
01/04/2011
Sale Order Country
United States
Workshop Finding n/a
Activity Date 01/04/2011 01/04/2011 01/04/2011
01/04/2011
01/07/2011 01/07/2011 01/08/2011 01/08/2011 01/08/2011
Activity Time 17:35 17:35 17:50
17:50
10:15 17:46 10:18 11:05 11:05
Activity Comments
CUSTOMER STATES CEL AND GLOW PLUG LIGHT CAME ON WHILE DRIVING DOWN THE HIGHWAY, THE VEHICLE THEN LOST ENGINE POWER AND COASTED TO THE SIDE OF THE ROAD. THE CUSTOMER THEN CYCLED THE KEY AND TRIED TO RE-START THE ENGINE BUT IT WOULDN'T. THE VEHICLE WAS THEN TOWED IN. CHECKED CODES AND GOT A P0087 AND P1005-P1007. I REMOVED THE TOP OF THE FUEL FILTER AND METAL SHAVINGS ARE PRESENT.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES CEL AND GLOW PLUG LIGHT CAME ON WHILE DRIVING DOWN THE HIGHWAY, THE VEHICLE THEN LOST ENGINE POWER AND COASTED TO THE SIDE OF THE ROAD. THE CUSTOMER THEN CYCLED THE KEY AND TRIED TO RE-START THE ENGINE BUT IT WOULDN'T. THE VEHICLE WAS THEN TOWED IN. CHECKED CODES AND GOT A P0087 AND P1005-P1007. I REMOVED THE TOP OF THE FUEL FILTER AND METAL SHAVINGS ARE PRESENT.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
PARTS ARRIVED THIS MORNING, STARTING WORK ON VEHICLE NOW. I WILL UPDATE AND CLOSE THE TICKET WHEN THE ENGINE RUNS AGIAN.
THANKS, KEEP US POSTED. BE SURE TO CLOSE THE VTA WHEN COMPLETE
CAR COMPLETE AND RUNNING AS IT SHOULD, THANKS FOR THE HELP!
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM.
VW File Number 692462
Model JETTA
Model Year 2009
VIN 3VWCL71K49M
Vehicle Mileage
48086
TREAD Part ID Open Date
2010
01/05/2011
Sale Order Country
United States
Workshop Finding
TECHNICIAN NOTES: P0087 DTC STORED IN ECM. UNABLE TO START ENGINE IN ORDER TO PERFORM TEST PLAN. REMOVED FUEL METERING VALVE (AFTER CLEANING AREA SURROUNDING VALVE) TO CHECK FOR CONTAMINATION: FOUND METAL CONTAMINANTS. METAL ALSO FOUND IN FUEL FILTER. VEHICLE WAS TOWED FROM ANOTHER VW DEALERSHIP, NO REPAIRS WERE PERFORMED AT THAT DEALER ASIDE FROM DIAGNOSIS.
Activity Date 01/04/2011 01/04/2011 01/04/2011
01/04/2011
01/04/2011 01/05/2011 01/05/2011 01/10/2011 01/10/2011 01/10/2011
Activity Time 19:25 19:25 19:33
19:33
19:33 13:47 16:53 18:11 18:15 18:15
Activity Comments
CUSTOMER STATES VEHICLE STALLED WHILE DRIVING; CRANKS BUT WILL NOT START. TECHNICIAN NOTES: P0087 DTC STORED IN ECM. UNABLE TO START ENGINE IN ORDER TO PERFORM TEST PLAN. REMOVED FUEL METERING VALVE (AFTER CLEANING AREA SURROUNDING VALVE) TO CHECK FOR CONTAMINATION: FOUND METAL CONTAMINANTS. METAL ALSO FOUND IN FUEL FILTER. VEHICLE WAS TOWED FROM ANOTHER VW DEALERSHIP, NO REPAIRS WERE PERFORMED AT THAT DEALER ASIDE FROM DIAGNOSIS.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES VEHICLE STALLED WHILE DRIVING; CRANKS BUT WILL NOT START.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: TECHNICIAN NOTES: P0087 DTC STORED IN ECM. UNABLE TO START ENGINE IN ORDER TO PERFORM TEST PLAN. REMOVED FUEL METERING VALVE (AFTER CLEANING AREA SURROUNDING VALVE) TO CHECK FOR CONTAMINATION: FOUND METAL CONTAMINANTS. METAL ALSO FOUND IN FUEL FILTER. VEHICLE WAS TOWED FROM ANOTHER VW DEALERSHIP, NO REPAIRS WERE PERFORMED AT THAT DEALER ASIDE FROM DIAGNOSIS.
CONFIRMED FUEL IS CLEAN DIESEL (NO WATER/GASOLINE/RUST, ETC). ORDERED PARTS. PARTS ORDER SALES DOC # IS 1007452850
THANKS FOR THE UPDATE, PLEASE CALL BACK IF NEEDED OR CLOSE OUT VTA WHEN COMPLETED.
REPLACED ENTIRE FUEL SYSTEM; TEST DROVE AND CONFIRMED REPAIRS. NOTE: IT MAY BE HELPFUL AND AID IN EXPEDITING FUTURE INCIDENTS OF THIS REPAIR IF EXHAUST CLAMP REPAIR SLEEVE AND SINGLE-USE TIMING SYSTEM HARDWARE ARE ADDED TO PARTS ORDER LIST. EXHAUST REQUIRES CUTTING IN ORDER TO REMOVE FUEL TANK.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM, COMPLETED.
VW File Number 692874
Model TOUAREG
Model Year 2010
VIN WVGFK7A97AD
Vehicle Mileage
8785
TREAD Part ID Open Date
2463
01/05/2011
Sale Order Country
United States
Workshop Finding
ON PREVIOUS CLOSED VTA THE TECH HAS THE APPROVAL TO REPLACE THE FUEL SYSTEM BUT HE HAD QUESTIONS ON THE OIL LEAKING FROM THE LOWER INTERCOOLER HOSE. HE WANTED TO KNOW IF THIS COULD HAVE BEEN CAUSED BY THE GAS IN THE FUEL
Activity Date 01/05/2011 01/05/2011 01/05/2011
01/05/2011
01/05/2011 01/07/2011 01/08/2011 01/08/2011
Activity Time 14:29 14:29 18:48
18:48
18:48 20:00 12:48 12:48
Activity Comments
CUSTOMER PUT GAS IN DIESEL RAN UNTIL DIED. DURING REPAIR NOTICE INTERCOOLER HOSE LEAKING OIL IS THIS RELATED?
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER PUT GAS IN DIESEL RAN UNTIL DIED. DURING REPAIR NOTICE INTERCOOLER HOSE LEAKING OIL IS THIS RELATED?
THE GAS IN THE FUEL WOULD NOT CAUSE OIL IN THE INTERCOOLER. TECH NEEDS TO REMOVE THE LOWER HOSE AND SEE HOW MUCH OIL DRIPS OUT. YOU WILL SEE SOME OIL IN THE INTERCOOLER. IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 7L6 201 075K-(FUEL TANK), 1K0 906 089 C(FUEL PUMP), 7L6 201 082 J-(REAR FUEL LINES), 7L6 130 308 C-(FUEL LINES), 7L6 203 491 D-(FUEL COOLER), 059 130 218 Q-(RETENTION VALVE WITH RETURN LINES), 059 130 089 AM-(FUEL RAIL LEFT), 059 130 090 AQ-(FUEL RAIL RIGHT), 059 130 277 AM (6X) (INJECTORS), 059 130 241 CD-(6X) (PRESSURE LINES), 059 130 310 AK-(FUEL LINE), 059 130 309 AT-(FUEL LINE), 059 130 300 DF-(FUEL LINES), 059 130 758 J-(PRESSURE SENSOR), 059 919 523 A-(TEMP SENSOR), 7L6 127 434 A-(FILTER), 059 130 755 AL-(HIGH PRESSURE PUMP), 7L6 919 088 B-(FUEL SUPPLY MODULE LEFT), 7L6 919 088 C-(FUEL SUPPLY MODULE RIGHT), 7L6 919 715 B-(SUCTION JET PUMP LEFT), 7L6 919 715 C-(SUCTION JET PUMP RIGHT), 7L8 919 679 E-(FLANGE). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: ON PREVIOUS CLOSED VTA THE TECH HAS THE APPROVAL TO REPLACE THE FUEL SYSTEM BUT HE HAD QUESTIONS ON THE OIL LEAKING FROM THE LOWER INTERCOOLER HOSE. HE WANTED TO KNOW IF THIS COULD HAVE BEEN CAUSED BY THE GAS IN THE FUEL
THANKS
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM.
VW File Number 693935
Model JETTA
Model Year 2010
VIN 3VWRL7AJ8AM
Vehicle Mileage
3730
TREAD Part ID Open Date
2463
01/07/2011
Sale Order Country
United States
Workshop Finding n/a
Activity Date 01/07/2011 01/07/2011 01/07/2011
01/07/2011
01/07/2011 01/07/2011 01/07/2011
Activity Time 11:38 11:38 11:50
11:50
12:10 12:18 12:18
Activity Comments
CUSTOMER CONCERN OF VEHICLE HESITATION,AND STALL DURING COLD MORNING WARM UP DRIVING. GFF SCAN FOUND NO DTC'S,REMOVED FUEL FILTER CAP AND FOUND METAL ON FILTER.CHECKED HIGH PRESSURE FUEL PUMP NO METAL IN SCREEN.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER CONCERN OF VEHICLE HESITATION, AND STALL DURING COLD MORNING WARM UP DRIVING. GFF SCAN FOUND NO DTC'S, REMOVED FUEL FILTER CAP AND FOUND METAL ON FILTER. CHECKED HIGH PRESSURE FUEL PUMP NO METAL IN SCREEN.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
PARTS ARE ON ORDER.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACING THE FUEL SYSTEM. PARTS ARE ON ORDER.
VW File Number 694170
Model JETTA
Model Year 2010
VIN 3VWRL7AJ7AM
Vehicle Mileage
9240
TREAD Part ID Open Date
2066
01/07/2011
Sale Order Country
United States
Workshop Finding NO POWER
Activity Date 01/07/2011 01/07/2011 01/07/2011 01/07/2011 01/07/2011 01/07/2011 01/10/2011
01/12/2011
01/12/2011 01/12/2011 01/18/2011 01/18/2011 01/18/2011
Activity Time 16:21 16:21 16:32 16:32 16:32 16:32 15:57
15:44
15:44 16:41 08:53 17:26 17:26
Activity Comments CUSTOMER STATED GLOW PLUG LIGHT IS FLASHING AND CAR IS LOOSING POWER. FOUND FAULT CODE P0097 FOR FUEL PRESSURE IN THE DISTRIBUTOR/SYSTEM PRESSURE TOO LOW
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATED GLOW PLUG LIGHT IS FLASHING AND CAR IS LOOSING POWER. FOUND FAULT CODE P0097 FOR FUEL PRESSURE IN THE DISTRIBUTOR/SYSTEM PRESSURE TOO LOW
ISSUE UPDATED
PLEASE CHECK THE N290 FOR CONTAMINATION...TECH REPORT NO METAL, TECH REMOVING THE FUEL FILTER INSPECT FOR METAL
WORKSHOP FINDINGS: NO POWER
ISSUE SENT TO DEALERSHIP
F THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
ORIGINALLY, TECH REPLACED THE HIGH PRESSURE PUMP, INJECTOR, RAIL.
EMAILED FOM AND QTM RL WITH DETAILS OF CASE. P1.
AWAITING INSURANCE COMPANY RESPONSE FOR REPAIR
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments
REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
VW File Number 695003
Workshop Finding n/a
Model JETTA
Model Year 2009
VIN 3VWPL71K49M
Vehicle Mileage
17924
TREAD Part ID Open Date
2463
01/11/2011
Sale Order Country
United States
Activity Date 01/11/2011 01/11/2011 01/11/2011
01/11/2011
01/13/2011 01/13/2011 01/14/2011 01/18/2011 01/21/2011 01/21/2011 01/21/2011 01/21/2011 01/21/2011
Activity Time 11:30 11:30 11:47
11:47
17:58 19:24 12:03 14:13 11:26 11:40 11:41 11:45 11:45
Activity Comments
ISSUE OPENED BY DEALERSHIP
VEHICLE LOSSED POWER THEN DIED COMING OFF FREEWAY. METAL CONTAMINATION IN FUEL FILTER AND METERING VALVE ON TOP OF FUEL PUMP.
CUSTOMER COMMENTS: VEHICLE LOSSED POWER THEN DIED COMING OFF FREEWAY. METAL CONTAMINATION IN FUEL FILTER AND METERING VALVE ON TOP OF FUEL PUMP.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES. IN ADDITION, A FUEL SAMPLE KIT WILL BE SENT TO YOUR DEALER. PLEASE LEAVE THE FUEL TANK UNTOUCHED AND FOLLOW THE INSTRUCIONS THAT WILL COME WITH THE KIT TO RETRIEVE THE FUEL SAMPLE. THANKS.
PARTS ON ORDER, WAITING FOR FUEL SAMPLE KIT TO ARRIVE.
THANK YOU FOR UPDATING THE VTA TICKET. PLEASE UPDATE THE TICKET WITH THE PARTS "SALES DOC" # AND UPDATE THE TICKET ONCE THE PART IS INSTALLED.
CALLED RON TO ADVISE NO FUEL SAMPLE KIT WILL BE SENT FOR THIS VEHICLE. CONTINE WITH NORMAL REPAIRS.
P1 ~ RED/BACK ORDERED PARTS PER LOU IN SERVICE.
RECEIVED ALL PARTS, INSTALLED PARTS AND PERFORMED, INJECTOR ADAPTAION AND BLEEDING PROCEDURE. ENGINE RUNS CORRECTLY- ALL WORK COMPLETED. THANKS FOR YOUR HELP.
PICTURES SHOW MANUFACTURING STAMP ON HIGH PRESSURE PUMP.
PLEASE CLOSE.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED ENTIRE FUEL SYSTEM.
VW File Number 695088
Workshop Finding n/a
Model JETTA
Model Year 2010
VIN 3VWTL7AJ8AM
Vehicle Mileage
7953
TREAD Part ID Open Date
2463
01/11/2011
Sale Order Country
United States
Activity Date 01/11/2011 01/11/2011 01/11/2011 01/11/2011
01/11/2011
01/14/2011 01/14/2011 01/14/2011
Activity Time 13:03 13:03 14:02 14:16
14:16
15:00 15:20 15:20
Activity Comments
CAR DIED WHILE DRIVING. FOLLOWED TSB 2023624, FOUND METAL IN FUEL WHERE N290 SITS IN FUEL HIGH PRESSURE FUEL PUMP. TOOK FUEL SAMPLE, FUEL APPEARS TO BE OK NO SLUDGE OR OTHER CONTAMINATION.
ISSUE OPENED BY DEALERSHIP
PICTURES
CUSTOMER COMMENTS: CAR DIED WHILE DRIVING. FOLLOWED TSB 2023624, FOUND METAL IN FUEL WHERE N290 SITS IN FUEL HIGH PRESSURE FUEL PUMP. TOOK FUEL SAMPLE, FUEL APPEARS TO BE OK NO SLUDGE OR OTHER CONTAMINATION.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
REPLACED 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 0 89-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE ), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSUR E LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B- (AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP) AND ALL OTHER NEEDED PARTS. PRIMED SYSTEM AND CHECKED VEHICLE OPERATION. ALL SYTEMS OPERATIONAL. RELEASED VEHICLE.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED THE FUEL SYSTEM
VW File Number 695288
Model JETTA
Model Year 2010
VIN 3VWPL7AJ8AM
Vehicle Mileage
57540
TREAD Part ID Open Date
2463
01/11/2011
Sale Order Country
United States
Workshop Finding n/a
Activity Date 01/11/2011
01/11/2011
01/11/2011
01/11/2011
01/14/2011 01/15/2011 01/15/2011 01/18/2011 01/24/2011 01/24/2011 01/24/2011
Activity Time 16:18
16:18
16:44
16:44
11:46 10:19 16:22 15:59 11:27 19:32 19:32
Activity Comments CUSTOMER STATES THAT CHECK ENGINE LIGHT, GLOW PLUG CAME ON WHILE DRIVING LOSS POWER BEFORE DIEDWILL RESTART WILL NOT RESTART- TURNS OVER. RAN GFF AND FOUND P0087 FUEL PRESSURE IN THE DISTRIBUTOR/SYSTEM PRESSURE TOO LOW. CHECK ELSA WEB AND FOUND TSB#2023624 AND FOUND METAL DEBRIS IN FUEL SYSTEM(METAT SHAVINGS AND DEBRIS IN FUEL FILTER HOUSING)
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES THAT CHECK ENGINE LIGHT, GLOW PLUG CAME ON WHILE DRIVING LOSS POWER BEFORE DIED- WILL RESTART WILL NOT RESTART- TURNS OVER. RAN GFF AND FOUND P0087 FUEL PRESSURE IN THE DISTRIBUTOR/SYSTEM PRESSURE TOO LOW. CHECK ELSA WEB AND FOUND TSB#2023624 AND FOUND METAL DEBRIS IN FUEL SYSTEM(METAT SHAVINGS AND DEBRIS IN FUEL FILTER HOUSING)
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE FOLLOWING THE GUIDELINES IN TECHNICAL BULLETIN 01-10-11 (2023624). IF THERE IS ANY EVIDENCE THAT FUEL WAS CONTAMINATED WITH GASOLINE, WATER OR ALCOHOL, PLEASE CALL US BACK SO THAT WE CAN CONTACT YOUR FOM. WE ALSO RECOMMEND THAT YOU CONTACT YOUR FOM TO HELP DETERMINE WARRANTY.
TALKED TO SPOM.GOODWILL WARRENTY ALL PARTS ON ORDER.
STILL WAITING ON ALL PARTS TO ARIVE.
THANK YOU FOR UPDATING THE VTA PLEASE CALL BACK IF FURTHER ASSISTANCE IS NEEDED.
SPOKE TO MARCUS IN SERVICE AND THE PARTS ARE NOW IN AND THE CAR IS BEING WORKED ON.......P2
REMOVED N290 AND FOUND METAL SHAVINGS/ SHOP FOREMAN CONTACT (FOM) AND AUTHORIZED REPLACE ALL FUEL SYSTEM DUE TO METAL DEBRIS FOUND ( JOSEPH MATUSSAK)
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments
REMOVED N290 AND FOUND METAL SHAVINGS/ SHOP FOREMAN CONTACT (FOM) AND AUTHORIZED REPLACE ALL FUEL SYSTEM DUE TO METAL DEBRIS FOUND ( JOSEPH MATUSSAK)
VW File Number 696565
Model JETTA
Model Year 2009
VIN 3VWRL71K19M
Vehicle Mileage
15866
TREAD Part ID Open Date
2463
01/14/2011
Sale Order Country
United States
Workshop Finding n/a
Activity Date Activity Time Activity Comments CUST STATES CAR DIED WHILE DRIVING
01/14/2011 11:46 01/14/2011 11:46
01/14/2011 11:57
01/19/2011 01/19/2011 01/21/2011 01/26/2011
11:07 19:12 16:43 12:04
SCAN VEHICLE FOUND 5 CODES SEE ATTACHED PRINT OUT OF GFF AND ALSO PICS OF THE FUEL FILTER HOUSINF AND HIGH PRESSURE SENSOR FOUND METAL SHAVINGS
ISSUE OPENED BY DEALERSHIP
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
PARTS HERE
THANK YOU FOR UPDATING THE VTA TICKET. IF YOU ARE IN NEED OF FURTHER TECHNICAL ASSISTANCE, PLEASE CALL US BACK AT 800-678-2389.
P2 - SPOKE TO MICHELLE, CONFIRMED PARTS HAVE ARRIVED.
AS REQUESTED I REPLACED ALL PARTS LISTED SET BASIC SETTINGS ON PUMP THEN ROAD TEST NOW OK
01/26/2011 01/26/2011
12:09 12:09
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED ISSUE UPDATED
Consultant's Closing Comments REPLACED ENTIRE FUEL SYSTEM
VW File Number 696776
Workshop Finding n/a
Model JETTA
Model Year 2009
VIN 3VWPL71K99M
Vehicle Mileage
19542
TREAD Part ID Open Date
2463
01/14/2011
Sale Order Country
United States
Activity Date 01/14/2011 01/14/2011 01/14/2011
01/14/2011
01/18/2011 01/18/2011 01/21/2011 01/21/2011 01/21/2011 01/21/2011
Activity Time 15:44 15:44 15:47
15:47
12:34 13:32 12:36 12:38 13:37 13:37
Activity Comments
CUSTOMER STATES THE VEHICLE STALLED WHILE DRIVING. THE VEHICLE WAS SHIFTED INTO PARK AND RESTARTED BUT THEN LOST POWER AND DIED AGAIN AND HAD IT TOWED INTO THE DEALER. CONCERN HAS BEEN VERIFIED. REMOVED THE FUEL VELVE FROM THE TOP OF THE HIGH PRESSURE FUEL PUMP TO INSPECT FOR METAL DEBRIS AND FOUND A HEAVY AMOUNT OF METAL DEBIRS IN THE PUMP. PUMPED OUT 1 LITER OF FUEL TO CHECK FOR GASOLINE IN FUEL. THE FUEL ONLY CONTAINS DIESEL (WOULD NOT LIGHT ON FIRE AND DID NOT MELT STYROFOAM CUP).
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES THE VEHICLE STALLED WHILE DRIVING. THE VEHICLE WAS SHIFTED INTO PARK AND RESTARTED BUT THEN LOST POWER AND DIED AGAIN AND HAD IT TOWED INTO THE DEALER. CONCERN HAS BEEN VERIFIED. REMOVED THE FUEL VALVE FROM THE TOP OF THE HIGH PRESSURE FUEL PUMP TO INSPECT FOR METAL DEBRIS AND FOUND A HEAVY AMOUNT OF METAL DEBRIS IN THE PUMP. PUMPED OUT 1 LITER OF FUEL TO CHECK FOR GASOLINE IN FUEL. THE FUEL ONLY CONTAINS DIESEL (WOULD NOT LIGHT ON FIRE AND DID NOT MELT STYROFOAM CUP).
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
PARTS HAVE BEEN ORDERED. WILL UPDATE TICKET AGAIN AFTER PARTS HAVE BEEN INSTALLED.
THANK YOU FOR UPDATING THE TICKET. IF YOU ARE STILL IN NEED OF TECHNICAL ASSISTANCE OR DISCUSSION, PLEASE CALL INTO THE HELPLINE AT 800-678-2389. IF THE CAR IS LEAVING THE DEALERSHIP, PLEASE CLOSE THE TICKET WITH A RESOLUTION. IF THE CAR WILL BE WAITING AT THE DEALERSHIP ON PARTS, PLEASE UPDATE THE TICKET WITH THE PART NUMBER, DESCRIPTION OF PART AND SALES DOC # GIVEN TO YOU BY YOUR PARTS DEPARTMENT.
VEHICLE HAS BEEN REPAIRED AND IS NOW OPERATING AS DESIGNED.
THANK YOU.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED THE FUEL SYSTEM
VW File Number 697155
Model JETTA
Model Year 2010
VIN 3VWPL7AJ8AM
Vehicle Mileage
14284
TREAD Part ID Open Date
2463
01/17/2011
Sale Order Country
United States
Workshop Finding n/a
Activity Date 01/17/2011 01/17/2011 01/17/2011
01/17/2011
01/17/2011 01/17/2011 01/24/2011 01/24/2011 01/24/2011
Activity Time 11:59 11:59 12:13
12:13
12:50 17:38 10:25 19:33 19:33
Activity Comments
CUSTOMER STATES ENGINE STALLED OUT. CHECK FUEL AT THE FILTER AND PUMP PUMP IS FULL OF METAL.SEE PICTURES.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES ENGINE STALLED OUT. CHECK FUEL AT THE FILTER AND PUMP PUMP IS FULL OF METAL.SEE PICTURES.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
HERES THE DTC MEMORY LOG
THANK YOU FOR UPDATING THE VTA PLEASE CALL BACK IF FURTHER ASSISTANCE IS NEEDED.
ALL ITEMS. ON THE VTA HAVE BEEN REPLACED ROADTEST NO DTC. OK.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED COMPLETE FUEL SYSTEM.
VW File Number 697194
Model JETTA
Model Year 2010
VIN 3VWRL7AJ6AM
Vehicle Mileage
5715
TREAD Part ID Open Date
2066
01/17/2011
Sale Order Country
United States
Workshop Finding CUSTOMER STATES GAS FUEL WAS ADDED TO DEISEL VEHICLE.
Activity Date 01/17/2011 01/17/2011 01/17/2011 01/17/2011 01/17/2011
01/17/2011
01/17/2011 01/17/2011 01/17/2011
Activity Time 12:32 12:32 17:48 17:48 17:48
17:49
18:38 19:45 19:45
Activity Comments
CUSTOMER STATES GAS FUEL WAS ADDED TO DEISEL VEHICLE. ENG STARTS AND CUTS OFF , NO DTCS GFF MEMORY CLEAN, FUEL FILTER COVER PLATE REMOVED , METAL-FLAKE PARTICLES FOUND IN HSNG. INSURANCE CO INVOLVED, PLEASE ADVISE -- FUEL SYSTEM REPLACEMENT NEC??
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES GAS FUEL WAS ADDED TO DEISEL VEHICLE. ENG STARTS AND CUTS OFF , NO DTCS GFF MEMORY CLEAN, FUEL FILTER COVER PLATE REMOVED , METAL-FLAKE PARTICLES FOUND IN HSNG. INSURANCE CO INVOLVED, PLEASE ADVISE -- FUEL SYSTEM REPLACEMENT NEC??
PLEASE GET THE FOLLOWING INFROMATION REMOVE THE FUEL HOUSING & N290 METAL WAS FOUND
WORKSHOP FINDINGS: CUSTOMER STATES GAS FUEL WAS ADDED TO DEISEL VEHICLE.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
THANKS FOR THE INFO/ADVISE, I'LL PASS IT ON TO THE INS CO AND GO FROM THERE...
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL PUMP.
VW File Number 698149
Model Q7
Model Year 2009
VIN WA1AM74L49D
Vehicle Mileage
19766
TREAD Part ID Open Date
2329
01/18/2011
Sale Order Country
United States
Workshop Finding TECH FOUND METAL IN THE FILTER AND THE M-PROP. TFM WAS ON SITE AND SEEN THE METAL.
Activity Date 01/18/2011 01/18/2011
01/18/2011
01/18/2011
01/18/2011 01/18/2011 01/18/2011 02/07/2011
Activity Time 18:15 18:15
18:26
18:26
18:26 18:46 18:51 12:07
Activity Comments ISSUE OPENED BY DEALERSHIP
VEHICLE STARTS THEN SHUTS OFF IN 10 SECONDS, FOUND A LITTLE METAL SHAVING IN FILTER & N-PROP, REMOVED FUEL PUMP & TESTED FUEL DID NOT BURN, DID NOT HAVE THAT MUCH SHAVINGS IN TANK
ADVISED TECH TO TAKE A FUEL SAMPLE AND SAVE. ADVISED TECH TO GET PICTURES OF THE M-PROP AND OF THE METAL IN THE FILTER AND ATTACH TO THE CONTACT. ADVISED TECH THAT THE COMPLETE FUEL SYSTEM WILL NEED TO BE REPLACED WITH THE EXCEPTION OF THE FUEL LINES AND THE FUEL TANK. ADVISED TECH TO ENTER THE PART NUMBER OF THE HIGH PRESSURE PUMP AS IT IS ON BLOCK AND WE WILL RELEASE IT WHEN YOU CALL BACK. THANKS
CUSTOMER COMMENTS: VEHICLE STARTS THEN SHUTS OFF IN 10 SECONDS, FOUND A LITTLE METAL SHAVING IN FILTER & N-PROP, REMOVED FUEL PUMP & TESTED FUEL DID NOT BURN, DID NOT HAVE THAT MUCH SHAVINGS IN TANK
WORKSHOP FINDINGS: TECH FOUND METAL IN THE FILTER AND THE M-PROP. TFM WAS ON SITE AND SEEN THE METAL.
RELEASE PUMP 059 130 755 AL....PICTURES ARE ATTACHED
RELEASED PART.
ALSO LEFT LIFTERS WAS BROKEN REPLACED LEFT HEAD CK OK AFTER
Consultant's Closing Comments ?
VW File Number 699314
Workshop Finding NO START
Model JETTA
Model Year 2009
VIN 3VWRL71K99M
Vehicle Mileage
21912
TREAD Part ID Open Date
2066
01/20/2011
Sale Order Country
United States
Activity Date 01/20/2011 01/20/2011 01/20/2011 01/20/2011 01/20/2011 01/21/2011
01/21/2011
01/21/2011 01/21/2011 01/21/2011 01/21/2011
Activity Time 17:01 17:01 17:04 17:04 17:04 08:23
08:35
11:23 12:07 12:10 12:10
Activity Comments
CUSTOMER PUT REGULAR GAS IN THEIR COMMON RAIL DIESEL. THEN DROVE THE CAR TILL THE VEHICLE STALLED.. WHAT DO I DO FOR THIS???
ISSUE OPENED BY DEALERSHIP
ADVISED TECH TO REMOVE THE N290 AND INSPECT CALL BACK RESULTS
CUSTOMER COMMENTS: CUSTOMER PUT REGULAR GAS IN THEIR COMMON RAIL DIESEL. THEN DROVE THE CAR TILL THE VEHICLE STALLED.. WHAT DO I DO FOR THIS???
WORKSHOP FINDINGS: NO START
REMOVED THE N290 VALVE ON TOP OF THE HIGH PRESSURE PUMP TO INSPECT FOR METAL. FOUND NO METAL IN THE SCREEN OF THE VALVE. REMOVED THE FUEL FILTER TO INSPECT THERE. FOUND THAT A FEW VERY SMALL PIECES ON TOP OF THE FUEL FILTER. WITH A LIGHT SHINING ONTO THE TOP OF THE FUEL FILTER IT LOOKED LIKE A FEW PIECES OF GLITTER LAYING THERE. REMOVED THE FILTER ELEMENT TO INSPECT IT FOR MORE PIECES BUT NONE WHERE FOUND, DIFFICULT TO IDENTIFY IN THE ELEMENT ITSELF.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
THANKS FOR ALL YOUR ASSISTANCE. VW HAS DENIED TO HELP. SO WE ARE NOW WAITING ON WHAT WE WILL BE DOING. WILL REOPEN ANOTHER TICKET IF I HAVE QUESTIONS.
ISSUE UPDATED
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACE FUEL STYEM
VW File Number 699923
Model JETTA
Model Year 2009
VIN 3VWRL71K59M
Vehicle Mileage
30857
TREAD Part ID Open Date
2010
01/24/2011
Sale Order Country
United States
Workshop Finding
RAN GFF SCAN, LOW FUEL PRESSURE FAULTS. CHECKED SUPPLY PUMP FOR PRESSURE, NO PRESSURE AT PUMP BUT POWER AND GROUND PRESENT. REPLACED SUPPLY PUMP RAN GF FUEL SYSTEM BLEED/VENT PROCESS TO ENSURE FUEL AT HIGH PRESSURE PUMPS. STILL NO START, REBLEED FUEL SYSTEM TWO MORE TIMES, STILL NOT START. REMOVED SENSOR ON HIGH PRESSURE PUMP TO INSPECT SCREEN, PUMP FULL OF METAL DEBRIS.
Activity Date 01/24/2011 01/24/2011 01/24/2011
01/24/2011
01/24/2011 01/24/2011 01/25/2011 01/31/2011 01/31/2011 01/31/2011 01/31/2011
Activity Time 08:43 08:43 09:44
09:44
09:44 17:06 14:55 12:43 16:16 17:10 17:10
Activity Comments
CUSTOMER STATES THAT THE CAR STOPPED RUNNING WHILE DRIVING, GLOW PLUG LIGHT CAME ON. CUSTOMER WAS UNABLE TO RESTART CAR, TOWED CAR IN. RAN GFF SCAN, LOW FUEL PRESSURE FAULTS. CHECKED SUPPLY PUMP FOR PRESSURE, NO PRESSURE AT PUMP BUT POWER AND GROUND PRESENT. REPLACED SUPPLY PUMP RAN GF FUEL SYSTEM BLEED/VENT PROCESS TO ENSURE FUEL AT HIGH PRESSURE PUMPS. STILL NO START, REBLEED FUEL SYSTEM TWO MORE TIMES, STILL NOT START. REMOVED SENSOR ON HIGH PRESSURE PUMP TO INSPECT SCREEN, PUMP FULL OF METAL DEBRIS.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES THAT THE CAR STOPPED RUNNING WHILE DRIVING, GLOW PLUG LIGHT CAME ON. CUSTOMER WAS UNABLE TO RESTART CAR, TOWED CAR IN.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: RAN GFF SCAN, LOW FUEL PRESSURE FAULTS. CHECKED SUPPLY PUMP FOR PRESSURE, NO PRESSURE AT PUMP BUT POWER AND GROUND PRESENT. REPLACED SUPPLY PUMP RAN GF FUEL SYSTEM BLEED/VENT PROCESS TO ENSURE FUEL AT HIGH PRESSURE PUMPS. STILL NO START, REBLEED FUEL SYSTEM TWO MORE TIMES, STILL NOT START. REMOVED SENSOR ON HIGH PRESSURE PUMP TO INSPECT SCREEN, PUMP FULL OF METAL DEBRIS.
ADDING PICTURE OF METAL INSIDE PUMP AND ON 290 SCREEN. FOM WAS CONTACTED AND AUTH REPAIRS.
THANKS FOR THE UPDATE, PLEASE CLOSE OUT VTA WHEN COMPLETED OR CALL BACK IF NEEDED.
D2 ~ TECH IS STILL WORKING ON VEHICLE PER JESSIE IN SERVICE.
COMPLETED REPLACEMENT OF THE FUEL SYSTEM. BLEED FUEL SYSTEM AND RESTART. TEST DROVE, OPERATION RESTORED NO MALFUNCTIONS AFTER REPAIRS.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments
COMPLETED REPLACEMENT OF THE FUEL SYSTEM. BLEED FUEL SYSTEM AND RESTART. TEST DROVE, OPERATION RESTORED NO MALFUNCTIONS AFTER REPAIRS.
VW File Number 700178
Workshop Finding n/a
Model JETTA
Model Year 2010
VIN 3VWPL7AJXAM
Vehicle Mileage
26178
TREAD Part ID Open Date
2463
01/24/2011
Sale Order Country
United States
Activity Date 01/24/2011 01/24/2011 01/24/2011
01/24/2011
01/27/2011 01/27/2011 01/27/2011
Activity Time 13:04 13:04 13:10
13:10
12:11 12:23 12:23
Activity Comments
CUSTOMER STATES VEHICLE DIED ON FREEWAY. WOULD NOT RESTART AND GLOWPLUG LIGHT FLASHES. HAS FAULTS P0087-FUEL PRESSURE IN DISTRUBUTION SYSTEM LOW. FOUND METAL FLAKES ON TOP OF FUEL FILTER. REMOVED VALVE ON TOP OF INJECTION PUMP AND FOUND ALOT OF METAL IN ORIFICE. FUEL SMELLS LIKE DIESEL. TESTED FUEL WITH FOAM. FOAM DID NOT GET EATEN. MIXED EQUAL PARTS WATER AND FUEL IN A BOTTLE SHOOK. STILL IS EQUAL PARTS. CUSTOMER STATES FILLED UP AT A CHEVRON 20 MINUTES BEFORE THIS HAPPENED. 100% SURE THEY USED DIESEL AND THE GAS GUAGE READ JUST AT THE RED MARK ETA 75 MILES ON MFI.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES VEHICLE DIED ON FREEWAY. WOULD NOT RESTART AND GLOW PLUG LIGHT FLASHES. HAS FAULTS P0087-FUEL PRESSURE IN DISTRIBUTION SYSTEM LOW. FOUND METAL FLAKES ON TOP OF FUEL FILTER. REMOVED VALVE ON TOP OF INJECTION PUMP AND FOUND A LOT OF METAL IN ORIFICE. FUEL SMELLS LIKE DIESEL. TESTED FUEL WITH FOAM. FOAM DID NOT GET EATEN. MIXED EQUAL PARTS WATER AND FUEL IN A BOTTLE SHOOK. STILL IS EQUAL PARTS. CUSTOMER STATES FILLED UP AT A CHEVRON 20 MINUTES BEFORE THIS HAPPENED. 100% SURE THEY USED DIESEL AND THE GAS GAUGE READ JUST AT THE RED MARK ETA 75 MILES ON MFI.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
ALL SPECIAL ORDER PARTS WERE INSTALLED IN THIS VEHICLE TOPPED OFF WITH CLEAN FUEL AND RELEASED TO THE CUSTOMER.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED THE FUEL SYSTEM
VW File Number 700206
Model JETTA
Model Year 2009
VIN 3VWTL81K39M
Vehicle Mileage
34535
TREAD Part ID Open Date
2463
01/24/2011
Sale Order Country
United States
Workshop Finding n/a
Activity Date 01/24/2011 01/24/2011 01/24/2011
01/24/2011
01/28/2011 01/31/2011 02/01/2011 02/01/2011 02/01/2011 02/01/2011
Activity Time 13:26 13:26 13:30
13:30
16:31 20:00 13:56 16:30 16:47 16:47
Activity Comments
CUSTOMER STATES GLOW PLUG LIGHT CAME ON AND ENGINE DIED. CAR WILL NOT RESTART. RAN GFF - FOUND CODES FOR HIGH PRESSURE FUEL RAIL - PRESSURE TOO LOW AND RAIL PRESSURE OUT OF RANGE. TESTED ELECTRICAL FUEL PUMPS - FOUND TO BE OK - FUEL FLOW TO HIGH PRESSURE PUMP. REMOVED FUEL METERING VALVE ON HIGH PRESSURE FUEL PUMP - FOUND LARGE AMOUNT OF METAL CHIPS CLOGGING VALVE AND PUMP.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES GLOW PLUG LIGHT CAME ON AND ENGINE DIED. CAR WILL NOT RESTART. RAN GFF - FOUND CODES FOR HIGH PRESSURE FUEL RAIL - PRESSURE TOO LOW AND RAIL PRESSURE OUT OF RANGE. TESTED ELECTRICAL FUEL PUMPS - FOUND TO BE OK - FUEL FLOW TO HIGH PRESSURE PUMP. REMOVED FUEL METERING VALVE ON HIGH PRESSURE FUEL PUMP - FOUND LARGE AMOUNT OF METAL CHIPS CLOGGING VALVE AND PUMP.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
ISSUE SENT TO DEALERSHIP
SPOEK WITH MARK IN VW SERVICE STATED CAR IS GONE AND TECH TO CLOSE THE VTA D1
RCM SENT EMAIL TO SM REQUESTING TICKET CLOSURE
INSTALLED NEW FUEL SYSTEM. VERIFIED CORRECT OPERATION. THANK YOU FOR THE ASSISTANCE.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED THE FUEL SYSTEM
VW File Number 700258
Model Q7
Model Year 2009
VIN WA1AM74L89D
Vehicle Mileage
24364
TREAD Part ID Open Date
2329
01/24/2011
Sale Order Country
United States
Workshop Finding SOME METAL FRAGMENTS IN THE FUEL FILTER. NO FAULTS STORED IN THE ECM. THE BATTERY WAS DEAD DUE TO CRANKING THE VEHICLE.
Activity Date
01/24/2011
01/24/2011 01/24/2011
01/24/2011
01/24/2011 01/24/2011 01/24/2011 01/24/2011 01/24/2011 01/24/2011 02/18/2011
Activity Time
14:15
14:15 14:30
14:30
14:30 15:28 15:41 16:18 16:28 18:01 17:58
Activity Comments
CUST STATES CAR STALLED OUT WHEN DRIVING. NOW CAR CRANKS, BUT WONT START. CK AND CONFRIM VEHICLE DOES NOT START. PERFORMED GFF. CK AND FOUND NO FAULT CODES PRESENT. PERFORMED FUEL SYSTEM BLEED. CKED FUNCTION OF IN TANK TRANSFER PUMP. CKED FUEL QUANTITY, FACTORY SPECS. CKED FUNCTION OF ENGINE BAY TRANSFER PUMP. CKED FUEL QUANTITY OF ENGINE BAY TRANSFER PUMP, FACTORY SPECS. CKED FUEL PRESSURE AT FUEL RAILS, CK AND FOUND FUEL PRESSURE AT RAILS SAME PRESSURE AS TRANSFER PUMP PRESSURE. CKED FUEL FILTER HOUSING, NO CONTAMINATION FOUND. CK AND FOUND VERY SMALL AMOUNT OF METAL SHAVINGS (MAGNETIC) ON TOP OF FUEL FILTER. DRAINED HOUSING INTO CLEAN/ CLEAR BOTTLE. CK AND FOUND NO CONTAMINATION, RUST, OR WATER. FUEL LOOKS CLEAN AND CLEAR. CK AND FOUND POSSIBLE HIGH PRESSURE PUMP FAULTY.
ISSUE OPENED BY DEALERSHIP
ADVISED TECH TO WATCH THE RAIL PRESSURE WHILE CRANKING AND RECORD. ADVISED TECH TO ATTACH A GFF LOG TO THE CONTACT. CALL BACK WITH FINDINGS. THANKS
CUSTOMER COMMENTS: CUST STATES CAR STALLED OUT WHEN DRIVING. NOW CAR CRANKS, BUT WONT START. CK AND CONFRIM VEHICLE DOES NOT START. PERFORMED GFF. CK AND FOUND NO FAULT CODES PRESENT. PERFORMED FUEL SYSTEM BLEED. CKED FUNCTION OF IN TANK TRANSFER PUMP. CKED FUEL QUANTITY, FACTORY SPECS. CKED FUNCTION OF ENGINE BAY TRANSFER PUMP. CKED FUEL QUANTITY OF ENGINE BAY TRANSFER PUMP, FACTORY SPECS. CKED FUEL PRESSURE AT FUEL RAILS, CK AND FOUND FUEL PRESSURE AT RAILS SAME PRESSURE AS TRANSFER PUMP PRESSURE. CKED FUEL FILTER HOUSING, NO CONTAMINATION FOUND. CK AND FOUND VERY SMALL AMOUNT OF METAL SHAVINGS (MAGNETIC) ON TOP OF FUEL FILTER. DRAINED HOUSING INTO CLEAN/ CLEAR BOTTLE. CK AND FOUND NO CONTAMINATION, RUST, OR WATER. FUEL LOOKS CLEAN AND CLEAR. CK AND FOUND POSSIBLE HIGH PRESSURE PUMP FAULTY.
WORKSHOP FINDINGS: SOME METAL FRAGMENTS IN THE FUEL FILTER. NO FAULTS STORED IN THE ECM. THE BATTERY WAS DEAD DUE TO CRANKING THE VEHICLE.
SAVED AND ATTACHED GFF FILE. ATTACHED SCREEN SHOT OF RAIL PRESSURE DURING CRANKING. AT 160-180 RPM VEHICLE RAIL PRESSURE AT 8.6 BAR, BUT RAIL PRESSURE FLUCTUATES BETWEEN 0 AND 8.6 BAR. SPEC VALUE 292.4 BAR.
ADVISED TECH TO REMOVE THE N290 VALVE FROM THE TOP OF THE PUMP AND CHECK FOR METAL. IF METAL IS PRESENT GET PICTURES AND ATTACH. ALSO IF METAL IS IN THE SCREEN ADVISED TECH TO ALSO GET THE PART NUMBER OF THE HIGH PRESSURE PUMP AND ENTER THAT INTO THE CONTACT SO WE CAN RELEASE. THE PART. ALSO PLEASE GET A FUEL SAMPLE AND SAVE AS WE MAY BE ASKING FOR A SAMPLE SHIPED FOR TESTING. THANKS
REMOVED N290 VALVE AND CHECK FOR METAL DEBRIS. CK AND FOUND METAL LOCATED ON SCREEN AND IN HIGH PRESSURE PUMP ASSEMBLY. ATTACHED PICTURES. PART NUMBER FOR PUMP IS 059 130 755 AL. WILL SAVE PREVIOUS FUEL SAMPLE FROM FILTER HOUSING FOR REFERENCE.
ADVISED TECH THAT I HAVE RELEASED THE FOLLOWING PART AND WILL ATTACH A SALES DOCUMENT WHEN I RECEIVE IT. ADVISED TECH THE ENTIRE FUEL SYSTEM WILL NEED TO BE REPLACED WITH THE EXCEPTION OF THE FUEL TANK AND THE FRONT TO REAR LINES. THE TANK MUST BE CLEANED THOROUGHLY OF ANY DEBRIS. ALL LINES, RAILS, INJECTORS, PUMPS AND FILTER HOUSINGS MUST BE REPLACED UNDER THE HOOD AND THE IN-TANK PUMP, EVERYTHING THAT TOUCHES THE FUEL. THANKS
YOUR ORDER HAS BEEN RECEIVED AND WILL PROCESS ON SALES DOC. 1007514198. THANKS
PER AUDI TECH CONSULTANT RECOMMENDATIONS, REPLACED ENTIRE FUEL SYSTTEM. WITH THE EXCEPTION OF THE FUEL TANK AND FUEL LINES FROM TANK TO FRONT OF VEHICLE. TANK AND LINES THAT WERE NOT REPLACED WERE THROUGHLY CLEANED OF METAL AND OTHER DEBRIS. INSTALLED FRESH DIESEL FUEL (10 GAL), PERFORMED FUEL SYSTEM BLEED, AND ADAPTATIONS FOR INJECTORS/ FUEL METERING VALVE. RVU 23E5 WAS ALSO PERFORMED. UPON START UP VEHICLE HAS HARD TIME STARTING AND RUNS ROUGH
02/18/2011 18:14 02/21/2011 12:09 02/21/2011 12:35 02/21/2011 18:40 02/21/2011 19:29
02/22/2011 12:16
02/22/2011 13:25
(MISFIRE)....................................................................... PERFORMED GFF. CK AND FOUND FAULT CODES P0300 (RANDOM/ MULTIPLE CYLINDER MISFIRE DETECTED) P0506 (IDLE CONTROL SYSTEM RPM LOWER THAN EXPECTED). UPON FURTHER DIAGNOSIS FOUND LEFT (DRIVERS) SIDE BANK OF CYLINDERS (CYL 4 5 & 6) MISFIRING. IF CONNECTORS FOR FUEL INJECTORS ARE UNPLUGGED ENGINE STILL RUNS THE SAME, VERSUS IF ANY OF RIGHT BANK (CYL 1 2 OR 3) ARE REMOVED ENGINE WILL STALL. CHECKED INTAKE HOSES, CLAMPS, AND GASKETS FOR LEAK: NO LEAKS FOUND. PERFORMED IN TAKE TRANSFER PUMP DELIVERY TEST: PASSED WITH APPROX .5 LITER. PERFORMED FUEL DELIVERY RATE TEST ON AUXILARY FUEL PUMP: PASSED WITH APPROX 1 LITER. REMOVED ALL SIX GLOW PLUGS AND CHECKED FUNCTION: PASSED WITH OUTPUT TEST. SWAPPED GLOW PLUGS BETWEEN BANKS: NO CHANGE. CK AND FOUND GLOW PLUGS FOR BANK 2 WERE WET. SWAPPED INJECTORS BETWEEN BANKS: NO CHANGE (BANK 2 STILL MISFIREING). BANK 2 INJECTORS WHEN REMOVED WERE CLEAN AND WET. INJECTORS FROM BANK 2 HAD NO CARBON DEPOSITS. CHECKED ENGINE WIRE HARNESS FOR DAMAGE: NO DAMAGE FOUND. RECORDED MVB SNAP SHOT WITH ENGINE RUNNIG (SEE ATTACHED FILE). NOTED DIFFRENCES WERE FUEL INJECTION QUANTITY DEVIATION (BANK 1 APPROX -2.5MG/H, BANK 2 APPROX 2.5MG/H. ALSO AIR MASS VALUE APPROX DIFFRENCE OF 1100 BETWEEN SPECIFIED AND ACTUAL. RAIL PRESSURE DURING SCREEN SHOTS WERE WITHIN SPECS. SWAPPED OUT RAIL PRESSURE SENSOR WITH NEW SENSOR: NO CHANGE. PERFORMED FUEL PRESSURE TEST WITH VAS 6330 (RUNS IN LINE BETWEEN INJECTOR RETURN PORT AND INJECTOR RETURN HOSE), MEASURED VALUE OF 11.6 BAR. DO NOT KNOW IF THIS READING SHOULD BE RAIL PRESSURE BECAUSE ITS TAKING MEASURMENT AFTER INJECTOR. COULD NOT FIND TEST PROCEDURE IN ELSA FOR THE TEST USING VAS 6330. CHECKED FUEL PRESSURE AND QUANTITY DIRECTLY FROM HIGH PRESSURE PUMP. FOUND QUANTITY "SEEMS LOW". ALSO HOOKED UP INJECTOR TO FUEL RAIL TO TEST FLOW AND INJECTOR SIGNAL FROM ECM. CK AND FOUND INJECTOR SIGNALS GOOD, BUT FUEL WAS "DRIBBLING OUT" FROM NOZZLE "APPEARS LOW". REMOVED SCREEN AND CLEANED DEBRIS FROM OLD FUEL METERING VALVE AND INSTALLED ON NEW HIGH PRESSURE PUMP: NO CHANGE. DURING TESTING NOTICED BANK 1 UPPER INTAKE MANIFOLD AREA COOL TO THE TOUCH WHILE BANK 2 INTAKE MANIFOLD AREA HOT. WITH VEHICLE RUNNING ROUGH AT IDLE ANY INPUT WITH THE THROTTLE CABLE HAS NO AFFECT. THE RPMS DO NOT CHANGE REGARDLESS OF FULL THROTTLE APPLICATION. COULD NOT PERFORM COMPRESSON TEST. DO NOT HAVE VAS 1763.
THE TECHNICIAN HAS VERIFIED THAT A FUEL INJECTOR AND A GLOW PLUG WORK WHEN PLUGGED IN. PLEASE CHECK THE COMPRESSION. IF GOOD, THEN REPLACE THE FUEL RAIL.
PERFORMED CYLINDER COMPRESSION TEST. CK AND FOUND CYLINDER 1, 2, & 3 COMPRESSION AT 20.6 BAR (300PSI). CK AND FOUND CYLINDER 4, 5, & 6 NO COMPRESSION..................... AUDI SPECS FOR COMPRESSION: NEW 28 - 33 BAR, WEAR LIMIT 21 BAR, MAX DIFFRENCE OF 5 BAR.
PLEASE PERFORM A CYLINDER LEAKAGE TEST ON 4,5 AND 6, NOTE WHERE THE LEAKAGE IS COMING FROM. INSPECT IF BOTH BANK 2 CAMSHAFT ARE TURNING WHILE THE ENGINE IS CRANKING. UPDATE THE CONTACT AND CALL BACK. THANKS RAY
PERFORMED CYLINDER LEAK DOWN TEST AT INSTRUCTED. CK AND FOUND CYLINDER 4 & 6 LITTLE TO NO CYLINDER LEAK DOWN. CK AND FOUND CYLINDER 5 HAS CYLINDER LEAK IN TO INTAKE PAST VALVES. REMOVED VALVE COVER. CK AND FOUND DURING FURTHER DIAG, CAMSHAFTS ARE RETARDED IN RELATION TO CRANK/ PISTON TIMING. DURING COMPRESSION STROKE INTAKE VALVE BEGIN TO OPEN.
I ADVISED THE TECH TO ATTEMPT TO VERIFY IF CYLINDER#5 HAS ANY LEAKAGE PAST THE VALVES INDICATING DAMAGED VALVES BY GETTING THE LOBES ON BASE CIRCLE. CALL BACK TO THE CENTER WITH YOUR FINDINGS. THANKS, BRETT
REVERIFIED CYLINDER LEAKDOWN ON BANK 2. PERFORMED LEAK TEST BY THE FOLLOWING: REMOVED VALVE COVER AND INSURED INTAKE VALVES WERE ON CAM BASE CIRCLE. REMOVED UPPER INTAKE MANIFOLD AND FILLED TAKE TRACT WITH SOAPY WATER. PRESSURIZED CYLINDER AND MONITORED INTAKE TRACK WITH BORESCOPE. CK AND FOUND CYLINDER 5 HAS MODERATE LEAKAGE PAST VALVES AND CYLINDER 6 HAS MINOR LEAKAGE PAST INTAKE VALVES. CYLINDER 4 SHOWS NO LEAKAGE. NOTED THAT INTAKE VALVE LEAK IS NOT SUFFICENT FOR WATER TO FLOW RAPIDLY PAST VALVES. UPON OBSERVING THAT BANK 2 CAMSHAFTS ARE RETARDED, SHOULD THE CAMSHAFT TIMING CHAIN, DRIVE SPROKET, AND CAMSHAFT SPROKET BE CHECKED FOR DAMAGE AND WEAR???
I ADVISED THE TECH TO REMOVE THE ENGINE AND CYLINDER HEAD. INSPECT FOR DAMAGE AND TAKE PHOTOS. I ADVISED HIM TO ALSO CHECK TIMING ON THE ENGINE WITH THE ENGINE OUT AND CALL BACK TO THE CENTER WITH YOUR FINDINGS. THANKS, BRETT
02/24/2011 16:59
02/24/2011 02/24/2011 02/24/2011 02/25/2011 02/25/2011 02/28/2011 03/01/2011 03/08/2011 03/10/2011 03/16/2011
03/16/2011
03/17/2011 03/17/2011
17:03 17:14 17:29 08:52 10:30 10:05 09:58 19:50 06:21 14:35
18:23
17:25 17:25
PERFORMED TIMING CHECK. CK AND FOUND VEHICLE TIMING CHAINS ARE ALIGNED, FOUND NO SKIPPED OR DAMAGED TIMING CHAINS. CHECKED VALVE TIMING IN RELATION TO PISTON TRAVEL WITH BOARASCOPE. CK AND FOUND BANK 1 (NORMAL OPERATION) INTAKE VALVE OPEN SLIGHTLY PAST TDC EXAUST STROKE AND IS CLOSED AT BDC OF INTAKE STROKE. CK AND FOUND BANK 2 (TIMING INCORRECT) INTAKE VALVE BEGINS TO OPEN NEAR BDC OF INTAKE STROKE AND CLOSES NEAR TDC OF COMPRESSION STROKE. TIMING IS CORRECT AT CHAINS BUT BANK 2 LOBES HAVE SLIPPED............... REMOVED BANK 2 CYLINDER HEAD. CK AND FOUND EXAUST AND INTAKE VALVES HAD CONTACT WITH PISTON ON ALL CYLINDERS. PISTONS DO NOT SEEM DAMAGED. UPON INPECTION OF VALVES, NO MAJOR DAMAGE FOUND. VALVES ARE BENT ENOUGH TO CREATE SMALL LEAK PAST VALVES. OTHER NOTE: WHEN VEHICLE IS TIMED AT TDC THE RELIEFS IN THE CAMS ARE SUPPOSED TO BE ALIGNED SO THE HEAD BOLTS CAN BE REMOVED. ON BANK 1 THE CAM RELIEFS ARE 90* OUT.
ADDITIONAL PICTURES.
THIS TICKET HAS BEEN ESCALATED DUE TO THE AMOUNT OF TIME DOWN.
: CRITICAL ALERT
?
REQUEST TECH TO REPORT BACK ON PISTON DAMAGE. IS IT JUST A MARK OR LEFT AN IMPRESSION.
REQUEST TECHNICIAN TO REPLACE LEFT CYLINDER HEAD ASSEMBLY.
E-MAIL FROM CR AND AASM. VEHICLE BEEN DOWN SINCE 1/27/2011
E-MAIL DEALER FOR STATUS.
PARTS ARRIVED AND WORK IS IN PROCESS.
WAS INFORMED BY DEALER 3/15/2011 THAT PARTS HAVE ARRIVED.
INSTALLED NEW BANK 2 CYLINDER HEAD. CKED OPERATION OVER MULTIPLE TEST DRIVE ON DIFFRENT DAYS. VEHICLE WORKING TO FACTORY INTENT AT THIS TIME.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments
AFTER FUEL SYSTEM REPAIR, TIMING WAS OFF ON BANK TWO. DISCOVERED SPROCKET CAN MOVE IF HIGH PRESSURE PUMP TRIES TO SEIZE. REPLACE BANK TWO CYLINDER HEAD.
VW File Number 700847
Model JETTA
Model Year 2009
VIN 3VWAL71KX9M
Vehicle Mileage
28115
TREAD Part ID Open Date
2463
01/25/2011
Sale Order Country
United States
Workshop Finding n/a
Activity Date 01/25/2011 01/25/2011
01/25/2011
01/25/2011 01/25/2011
01/28/2011 01/28/2011 01/28/2011
Activity Time 13:26 13:26
13:31
13:39 13:39
13:33 17:33 17:33
Activity Comments
CUSTOMER STATES THAT THE GLOW PLUG LAMP STARTED FLASHING AND THEN THE ENGINE STALLED AND WOULD NOT RESTART, ENGINE CRANKS BUT DOES NOT START. FAULTS STORED; P0087 000 FUEL PRESSURE IN THE DISTRIBUTOR/SYSTEM PRESSURE TOO LOW, MEASURED VALUES 1: 1400/MIN, VALUE 2: 25.0 MG/H, VALUE 3: 4, VALUE 4: 712.0 BAR, VALUE 5: 88.0 BAR, VALUE 6: 13.5 DEGREES CELCIUS, VALUE 7: 31 1.
ISSUE OPENED BY DEALERSHIP
CHECK FUEL SYSTEM FOR CONTAMINATION ACCORDING TO TSB 01-10-11; NO CONTAMINATION DETECTED, CHECK LOW PRESSURE FUEL PUMP FOR FUEL OPERATION/OK. REMOVED N290 FUEL METERING VALVE SOLENOID AND CHECK SCREENS FOR DEBRIS/OK. COULD NOT RUN TEST PLAN BECAUSE IT REQUIRED THE ENGINE TO START AND IDLE. NOTICED THE N290 METERING VALVE EMITTING AN ABNORMAL BUZZING NOISE. REMOVE CONNECTOR AND NOISE WENT AWAY. ATTEMPT TO START ENGINE, ENGINE STARTS AND IDLES.
ADVISED TECH THAT THE N290 IS NOT SERVICEABLE. PLEASE REPLACE THE HIGH PRESSURE FUEL PUMP. THANKS
CUSTOMER COMMENTS: CUSTOMER STATES THAT THE GLOW PLUG LAMP STARTED FLASHING AND THEN THE ENGINE STALLED AND WOULD NOT RESTART, ENGINE CRANKS BUT DOES NOT START. FAULTS STORED; P0087 000 FUEL PRESSURE IN THE DISTRIBUTOR/SYSTEM PRESSURE TOO LOW, MEASURED VALUES 1: 1400/MIN, VALUE 2: 25.0 MG/H, VALUE 3: 4, VALUE 4: 712.0 BAR, VALUE 5: 88.0 BAR, VALUE 6: 13.5 DEGREES CELSIUS, VALUE 7: 31 1.
REPLACED HIGH PRESSURE FUEL PUMP, CLEAR FAULTS AND SET READINESS CODE/OK,VERIFY REPAIRS/OK, CAR IS FIXED
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED HIGH PRESSURE FUEL PUMP
VW File Number 701602
Model JETTA
Model Year 2009
VIN 3VWTL71K59M
Vehicle Mileage
50615
TREAD Part ID Open Date
2010
01/26/2011
Sale Order Country
United States
Workshop Finding
TECH CHK FOR DTCS ,ALL DTCS RELATED TO LOW FUEL PRESSURE .REMOVED VALVE ON TOP OF HIGH PRESSURE PUMP ,FOUND METAL INSIDE OF PUMP ,CHK DIESEL QUALITY ,ADD SOME DIESEL TO FOAM CUP AFTER 1 HR CUP STILL IN ONE PIECE ,EXPOSE DIESEL TO OPEN FLAME. (NO FIRE)
Activity Date 01/26/2011 01/26/2011 01/26/2011
01/26/2011
01/26/2011 02/01/2011 02/01/2011 02/01/2011
Activity Time 15:26 15:26 16:20
16:20
16:20 12:15 13:39 13:39
Activity Comments
EMGINE STALLED AND CHK ENGINE LIGHT ON .TECH CHK FOR DTCS ,ALL DTCS RELATED TO LOW FUEL PRESSURE .REMOVED VALVE ON TOP OF HIGH PRESSURE PUMP ,FOUND METAL INSIDE OF PUMP ,CHK DIESEL QUALITY ,ADD SOME DIESEL TO FOAM CUP AFTER 1 HR CUP STILL IN ONE PIECE ,EXPOSE DIESEL TO OPEN FLAME. (NO FIRE)
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: EMGINE STALLED AND CHK ENGINE LIGHT ON .
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: TECH CHK FOR DTCS ,ALL DTCS RELATED TO LOW FUEL PRESSURE .REMOVED VALVE ON TOP OF HIGH PRESSURE PUMP ,FOUND METAL INSIDE OF PUMP ,CHK DIESEL QUALITY ,ADD SOME DIESEL TO FOAM CUP AFTER 1 HR CUP STILL IN ONE PIECE ,EXPOSE DIESEL TO OPEN FLAME. (NO FIRE)
REPLACED ALL FUEL COMPONENTS .PURGE FUEL SYSTEM FOR 6 TIMES .CODE INJECTORS TO ECM AND ROAD TEST SYSTEM OK .
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM, COMPLETED.
VW File Number 702817
Workshop Finding n/a
Model JETTA
Model Year 2011
VIN 3VWPL7AJ1BM
Vehicle Mileage
3625
TREAD Part ID Open Date
2463
01/31/2011
Sale Order Country
United States
Activity Date 01/31/2011 01/31/2011 01/31/2011
01/31/2011
01/31/2011 02/02/2011 02/03/2011 02/04/2011 02/04/2011 02/07/2011 02/07/2011 02/07/2011
Activity Time 10:03 10:03 10:12
10:12
10:12 08:39 16:54 12:01 17:16 11:18 16:39 16:39
Activity Comments
C/S CAR BUCKS AND JERKS,NO POWER AND STALLED OUT.TEST AND CONFIRMED BAD MISFIRE.PULLED FUEL FILTER COVER.FOUND GAS CONTAMINATION,SMELL LIKE GAS.FOUND METAL DEBRIS ONTOP OF FUEL FILTER.WHAT IS THE BEST WAY TO HANDLE THIS REPAIR
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: C/S CAR BUCKS AND JERKS,NO POWER AND STALLED OUT.TEST AND CONFIRMED BAD MISFIRE.PULLED FUEL FILTER COVER.FOUND GAS CONTAMINATION,SMELL LIKE GAS.FOUND METAL DEBRIS ONTOP OF FUEL FILTER.WHAT IS THE BEST WAY TO HANDLE THIS REPAIR
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES. 3.0LTDI
ISSUE SENT TO DEALERSHIP
THANKS FOR THE HELP WAITING FOR APPROVAL
THANK YOU FOR UPDATING THE VTA TICKET. IF YOU ARE IN NEED OF FURTHER TECHNICAL ASSISTANCE, PLEASE CALL US BACK AT 800-678-2389.
STILL WAITING ON APPROVAL
THANKS FOR UPDATING THE TICKET. IF YOU ARE IN NEED OF FURTHER TECHNICAL ASSISTANCE, PLEASE CALL US BACK AT 800-678-2389.
APPROVAL GRANTED PARTS ORDRED IF I RUN INTO PROBLEMS ILL GIVE YOU A CALL BACK
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments APPROVAL GRANTED PARTS ORDRED IF I RUN INTO PROBLEMS ILL GIVE YOU A CALL BACK
VW File Number 702957
Model JETTA
Model Year 2009
VIN 3VWRL71K99M
Vehicle Mileage
24640
TREAD Part ID Open Date
2440
01/31/2011
Sale Order Country
United States
Workshop Finding TECH STATES THERE IS EXCESSIVE METAL SHAVINGS IN THE FUEL FILTER AND N290
Activity Date 01/31/2011 01/31/2011 01/31/2011
01/31/2011
01/31/2011
01/31/2011
02/07/2011 02/11/2011 02/11/2011 02/11/2011
Activity Time 12:12 12:12 13:32
13:32
13:32
14:10
16:38 12:23 12:33 12:33
Activity Comments
ISSUE OPENED BY DEALERSHIP
VEHICLE WAS TOWED IN. CAR DIED WHILE DRIVING. CHECK ENGINE AND GLOW PLUG LIGHTS ON. RAN GFF HAS FAULTS P0087 AND P0191. FUEL FILTER HAS METAL IN IT.
CUSTOMER COMMENTS: VEHICLE WAS TOWED IN. CAR DIED WHILE DRIVING. CHECK ENGINE AND GLOW PLUG LIGHTS ON. RAN GFF HAS FAULTS P0087 AND P0191. FUEL FILTER HAS METAL IN IT.
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE FOLLOWING THE GUIDELINES IN TECHNICAL BULLETIN 01-10-11 (2023624). IF THERE IS ANY EVIDENCE THAT FUEL WAS CONTAMINATED WITH GASOLINE, WATER OR ALCOHOL, PLEASE CALL US BACK SO THAT WE CAN CONTACT YOUR FOM. WE ALSO RECOMMEND THAT YOU CONTACT YOUR FOM TO HELP DETERMINE WARRANTY.
WORKSHOP FINDINGS: TECH STATES THERE IS EXCESSIVE METAL SHAVINGS IN THE FUEL FILTER AND N290
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
P2 JEFF STATED PARTS ARE ON ORDER, PLEASE PROVIDE A SALE DOC #
REPLACED ALL RELATED PARTS AND CUSTOMER TOOK VEHICLE
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED ALL RELATED PARTS AND CUSTOMER TOOK VEHICLE
VW File Number 703018
Model JETTA
Model Year 2010
VIN 3VWAL7AJ7AM
Vehicle Mileage
16023
TREAD Part ID Open Date
2065
01/31/2011
Sale Order Country
United States
Workshop Finding
CHECKED FUEL PRESSURE PER GFF, NO PRESSURE - AUX PUMP IS NOT RUNNING. WHEN ENGINE IS CRANKING SYSTEM HAS ~4 BAR PRESSURE BUT BLEEDS OFF AS SOON AS IN-TANK PUMP SHUT OFF.
Activity Date 01/31/2011 01/31/2011
01/31/2011
01/31/2011 01/31/2011 01/31/2011 01/31/2011 02/01/2011
02/01/2011
02/01/2011 02/07/2011 02/08/2011 02/08/2011 02/09/2011 02/16/2011 02/17/2011 02/18/2011 02/23/2011
Activity Time 13:29 13:29
14:01
14:01 14:01 14:31 18:39 09:11
09:28
09:28 13:17 12:34 19:14 11:01 09:18 11:38 11:01 14:14
Activity Comments ISSUE OPENED BY DEALERSHIP
WHILE DRIVING GLOW PLUG LIGHT CAME ON AND CAR HAD HALF POWER=CUST SHUT CAR OFF AND RESTARTED PLUG LITE WENT OUT BUT CK ENG LITE CAME ON=VEHICLE QUIT SHORTLY THEREAFTER AT 55 MPH=WILL NOT START NOW
CUSTOMER COMMENTS: WHILE DRIVING GLOW PLUG LIGHT CAME ON AND CAR HAD HALF POWER=CUST SHUT CAR OFF AND RESTARTED PLUG LITE WENT OUT BUT CK ENG LITE CAME ON=VEHICLE QUIT SHORTLY THEREAFTER AT 55 MPH = WILL NOT START NOW
REMOVE FUEL FILTER AND LOOK FOR CONTAMINATION. IF FUEL CLEAN IN-TANK PUMP CHECK VALVE FAULTY, PRESSURE SHOULD NOT BLEED OFF. RUN BASIC SETTINGS 35 IF AUX PUMP NOT RUNNING SHOULDN'T BE RELATED BUT WILL NEED TO BE DIAGNOSED.
WORKSHOP FINDINGS: CHECKED FUEL PRESSURE PER GFF, NO PRESSURE - AUX PUMP IS NOT RUNNING. WHEN ENGINE IS CRANKING SYSTEM HAS ~4 BAR PRESSURE BUT BLEEDS OFF AS SOON AS IN-TANK PUMP SHUT OFF.
FOUND FUEL SYSTEM CONTAININATED BY UNKNOWN SUBSTANCE/RESIDUE
PLEASE PROVIDE REPAIR DIRECTION (IF ANY) PRIOR TO CLOSING TICKET.
REMOVED ALL CONTAMINATED FUEL=REPLACED FUEL FILTER=PERFORMED BLEED PROCEEDURE=ENGINE WILL NOT RUN
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
THE TECH STATED THAT THE SYSTEM WAS FILLED WITH WHAT LOOKED LIKE MUD THROUGH OUT THE SYSTEM.
SPOKE WITH BILL AND SERVICE MANAGER IS WORKING WITH VW ON A TEST KIT FOR THE FUEL SYSTEM, TEST WILL TAKE ABOUT 10 DAY.
WAITING FOR FUEL SAMPLE TEST KIT FROM VW TO VERIFY FUEL CONTAMINATION
ISSUE UPDATED
SPOKE TO JOHN. WE (HELPLINE) ARE NOT REQUESTING FUEL SAMPLES FOR ANALYSIS. WILL SPEAK TO TECH WORKING ON CAR AND HAVE TICKET UPDATED TO INDICATE CURRENT STATUS OF REPAIR.
STILL WAITING ON TEST KIT REQUESTED BY MNGR
THERE WILL BE NO TEST KIT SENT TO DEALER VIA HELPLINE. CONTACT FOM FOR ANY WARRANTY COVERAGE CONCERNS.
FYI SENT TO FOM 2/17 .
ISSUE SENT TO DEALERSHIP
02/23/2011 02/23/2011 03/02/2011 03/07/2011 03/07/2011
14:14 22:37 19:17 14:18 14:18
ISSUE UPDATED ISSUE UPDATED WAITING ON COMPLETE FUEL SYSTEM. PARTS ON ORDER. ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED ISSUE UPDATED
Consultant's Closing Comments DEALER INSTALLED COMPLETE FUEL SYSTEM.
VW File Number 703788
Model TOUAREG
Model Year 2010
VIN WVGFK7A91AD
Vehicle Mileage
6238
TREAD Part ID Open Date
2463
02/01/2011
Sale Order Country
United States
Workshop Finding n/a
Activity Date 02/01/2011 02/01/2011 02/01/2011
02/01/2011
02/01/2011
02/01/2011
02/01/2011 02/01/2011 02/04/2011 02/04/2011 02/04/2011
Activity Time 16:09 16:09 16:13
16:13
16:54
16:56
17:05 17:28 16:22 16:33 16:33
Activity Comments
ISSUE OPENED BY DEALERSHIP
VEHICLE DIED WHILE ON HIGHWAY FOUND FAULTS FOR P0087 FUEL RAIL LOW PRESSURE FOLLOWING TSB 2023624 FOUND SOME METAL SHAVINGS IN FUEL FILTER HOUSING.
CUSTOMER COMMENTS: VEHICLE DIED WHILE ON HIGHWAY FOUND FAULTS FOR P0087 FUEL RAIL LOW PRESSURE FOLLOWING TSB 2023624 FOUND SOME METAL SHAVINGS IN FUEL FILTER HOUSING.
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE FOLLOWING THE GUIDELINES IN TECHNICAL BULLETIN 01-10-11 (2023624). IF THERE IS ANY EVIDENCE THAT FUEL WAS CONTAMINATED WITH GASOLINE, WATER OR ALCOHOL, PLEASE CALL US BACK SO THAT WE CAN CONTACT YOUR FOM. WE ALSO RECOMMEND THAT YOU CONTACT YOUR FOM TO HELP DETERMINE WARRANTY.
FOUND SOME METAL SHAVINGS AFTER REMOVING N290. TAKE FUEL SAMPLE AND HAVE NOT SEEN ANY SEPERATION IN FUEL.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 7L6 201 075K-(FUEL TANK), 1K0 906 089 C- (FUEL PUMP), 7L6 201 082 J-(REAR FUEL LINES), 7L6 130 308 C-(FUEL LINES), 7L6 203 491 D-(FUEL COOLER), 059 130 218 Q-(RETENTION VALVE WITH RETURN LINES), 059 130 089 AM-(FUEL RAIL LEFT), 059 130 090 AQ-(FUEL RAIL RIGHT), 059 130 277 AM (6X) (INJECTORS), 059 130 241 CD-(6X) (PRESSURE LINES), 059 130 310 AK-(FUEL LINE), 059 130 309 AT-(FUEL LINE), 059 130 300 DF-(FUEL LINES), 059 130 758 J-(PRESSURE SENSOR), 059 919 523 A-(TEMP SENSOR), 7L6 127 434 A-(FILTER), 059 130 755 AL-(HIGH PRESSURE PUMP), 7L6 919 088 B-(FUEL SUPPLY MODULE LEFT), 7L6 919 088 C-(FUEL SUPPLY MODULE RIGHT), 7L6 919 715 B-(SUCTION JET PUMP LEFT), 7L6 919 715 C-(SUCTION JET PUMP RIGHT), 7L8 919 679 E-(FLANGE). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
N290 VALVE FOUND SOME METAL SHAVINGS
YOUR ORDER HAS BEEN RECEIVED AND WILL PROCESS ON SALES DOC. 1007542747
INSURANCE HAS AGREED TO PAY FOR REPAIR. REPAIR WILL BE MADE WHEN PARTS ARRIVE.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACING THE FUEL SYSTEM. INSURANCE HAS AGREED TO PAY FOR REPAIR. REPAIR WILL BE MADE WHEN PARTS ARRIVE.
VW File Number 703896
Model JETTA
Model Year 2009
VIN 3VWRL71KX9M
Vehicle Mileage
46184
TREAD Part ID Open Date
2463
02/02/2011
Sale Order Country
United States
Workshop Finding FUEL SYSTEM REPLACED PREVIOUSLY
Activity Date 02/01/2011 02/01/2011 02/01/2011
02/02/2011 02/02/2011 02/02/2011
02/02/2011
02/02/2011 02/02/2011 02/03/2011 02/03/2011 02/03/2011 02/03/2011
Activity Time 19:43 19:43 19:50
12:27 12:27 12:27
12:42
14:04 16:30 13:46 13:47 16:05 16:05
Activity Comments COMPLAINT IS GLOW LIGHT IS ON AND LOSS OF POWER...P0087 WAS FOUND..AFTER INSPECTION OF PUMP REGULATOR VALVE ENGING DIED AND WILL NOT RESTART..HIGH PUMP WAS REPLACED PERVIOUS ALONG WITH ENITRE FUEL SYSTEM..NO DEBRI FOUND AT THIS TIME..PICTURES OF HIGH PUMP ARE ATTAHED
ISSUE OPENED BY DEALERSHIP
FUEL PRESSURE WAS CHECKED BEHING INJECTORS...NO PRESSURE SEEN...HOSE ROUTING WAS ALSO CHECKED ...ROUTING IS CORRECT!
CUSTOMER COMMENTS: COMPLAINT IS GLOW LIGHT IS ON AND LOSS OF POWER...P0087 WAS FOUND..AFTER INSPECTION OF PUMP REGULATOR VALVE ENGING DIED AND WILL NOT RESTART..HIGH PUMP WAS REPLACED PERVIOUS ALONG WITH ENITRE FUEL SYSTEM..NO DEBRI FOUND AT THIS TIME..PICTURES OF HIGH PUMP ARE ATTAHED
DISCUSSING THE VEHICLE WITH THE TECH
WORKSHOP FINDINGS: FUEL SYSTEM REPLACED PREVIOUSLY
PLEASE GO OVER THE FUEL LINE CONNECTIONS AT THE IN-TANK FUEL PUMP, THE BULKHEAD/FIREWALL, THE FUEL FILTER ASSEMBLY, AND THE HIGH PRESSURE PUMP. BLACK LINES ARE FUEL FEED LINES AND BLUE LINES ARE FUEL RETURN LINES. ALSO CHECK DELIVERY PRESSURE FOR IN TANK PUMP AND AUX PUMP. SPEC FOR IN TANK PUMP IS 6-10PSI, SPEC FOR AUX PUMP IS 3-5BAR. IF DELIVERY PRESSURE IS TOO HIGH, SUCH AS 12-30PSI, CHECK FOR SWAPPED LINES ON TOP OF THE FUEL TANK. IF DELIVERY PRESSURE IS LOW PLEASE CHECK VOLTAGE SUPPLY TO FUEL PUMP, IF VOLTAGE IS OK REPLACE FUEL PUMP, IF VOLTAGE IS NOT OK PLEASE CHECK FUEL PUMP RELAY SOCKET AND FUEL PUMP WIRING.
FUEL PUMP CHECKED...LOW IN TANK PUMP IS RIGHT AT 11PSI..AUX PUMP IS AT 4 BAR (58PSI)..ALL HOSES CHECKED FOR CORRECT ROUTING AND ARE CORRECT..
ADVISED TO REPLACE THE HIGH PUMP, PRIME THE SYSTEM AS DISCUSSED AND RE EVALUATE STARTING,.
HIGH PUMP WAS REPLACED,,, FUEL SYSTEM PRIMED AND VECH STARTING RIGHT AWAY..VECH THEN WAS DRIVIN 2 TIMES (ONE COLD, ONE HOT) TOTAL OF 40 MILES AND NOT DTC'S RETURNED AND CONDITION NO LONGER EXISTS.. VECH WILL BE RELEASED TO CUSTOMER.. THX AGAIN FOR HELP,
...CLOSE...
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments
HIGH PUMP WAS REPLACED,,, FUEL SYSTEM PRIMED AND VECH STARTING RIGHT AWAY..VECH THEN WAS DRIVIN 2 TIMES (ONE COLD, ONE HOT) TOTAL OF 40 MILES AND NOT DTC'S RETURNED AND CONDITION NO LONGER EXISTS.. VECH WILL BE RELEASED TO CUSTOMER.. THX AGAIN FOR HELP,TECH ALSO TO REPLACE FUEL FILTER
VW File Number 705369
Model JETTA
Model Year 2009
VIN 3VWRL71K39M
Vehicle Mileage
35807
TREAD Part ID Open Date
2463
02/05/2011
Sale Order Country
United States
Workshop Finding TECH STATES THAT THERE IS NO METAL IN THE FUEL FILTER HOUSING OR THE N290
Activity Date 02/05/2011
02/05/2011
02/05/2011
02/05/2011
02/05/2011 02/09/2011 02/10/2011 02/10/2011
Activity Time 11:08
11:08
11:13
11:13
11:13 23:38 09:57 09:57
Activity Comments ISSUE OPENED BY DEALERSHIP
VEHICLE STALLED WON'T RESTART. NO GAS IN FUEL, NO VISABLE CONTAMINATION. FAULT P0087 SYSTEM PRESSURE TOO LOW, AND P0191 FUEL RAIL PRESSURE SENSOR RANGE PERFORMANCE. BOTH TEST PLANS NEED VEHICLE RUNNING TO GO THROUGH
ADVISED TECH TO REPLACE THE HIGH PRESSURE FUEL PUMP AND REEVALUATE THE CONCERN. THANKS.
CUSTOMER COMMENTS: VEHICLE STALLED WON'T RESTART. NO GAS IN FUEL, NO VISABLE CONTAMINATION. FAULT P0087 SYSTEM PRESSURE TOO LOW, AND P0191 FUEL RAIL PRESSURE SENSOR RANGE PERFORMANCE. BOTH TEST PLANS NEED VEHICLE RUNNING TO GO THROUGH
WORKSHOP FINDINGS: TECH STATES THAT THERE IS NO METAL IN THE FUEL FILTER HOUSING OR THE N290
REPLACED PUMP. VEHICLE STARTS. NO RETURN FAULTS
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED THE HIGH PRESSURE FUEL PUMP
VW File Number 705937
Model JETTA
Model Year 2009
VIN 3VWTL71K19M
Vehicle Mileage
30909
TREAD Part ID Open Date
2463
02/07/2011
Sale Order Country
United States
Workshop Finding n/a
Activity Date 02/07/2011 02/07/2011 02/07/2011
02/07/2011
02/07/2011 02/07/2011
02/07/2011
02/07/2011 02/14/2011 02/15/2011 02/15/2011 02/17/2011 02/21/2011 02/21/2011 02/21/2011
Activity Time 17:11 17:11 17:50
17:50
17:54 18:14
18:34
18:35 18:32 13:14 20:58 12:47 13:15 13:40 13:40
Activity Comments
CUST. STATES VECHICLE STOPPED SUDDENLY WHEN DRIVING TRIED TO RE START ONLY CRANK NO START CHECKED IN SHOP VERIFIED CRANK NO START CHECKED FOR FAULTS HAD P0087 LOW FUEL PRESURE PERFROMED GFF NEEDED VECHICLE TO RUN FRO TEST CHECKED BULLITINS FOUND 2023624 CHECK FOR CONTAMINATED FUEL REMOVED LID ON FILTER HOUSING INSPECTED FOUND LOTS OF MEATAL SHAVING
ISSUE OPENED BY DEALERSHIP
ADVISED TECH TO CLEAN THEN REMOVE THE N290 FROM THE HIGH PRESSURE PUMP. INSPECT THE N290 PORT IN THE PUMP FOR ANY METAL DEBRIS. THEN, TAKE A FUEL SAMPLE AND SET IT ASIDE TO SEE IF IT WILL SEPARATE, IF IT IS CLOUDY, IF THERE IS CONTAMINATION, ETC. UPDATE THE VTA CASE AND CALL BACK WITH RESULTS.
CUSTOMER COMMENTS: CUST. STATES VECHICLE STOPPED SUDDENLY WHEN DRIVING TRIED TO RE START ONLY CRANK NO START CHECKED IN SHOP VERIFIED CRANK NO START CHECKED FOR FAULTS HAD P0087 LOW FUEL PRESURE PERFROMED GFF NEEDED VECHICLE TO RUN FRO TEST CHECKED BULLITINS FOUND 2023624 CHECK FOR CONTAMINATED FUEL REMOVED LID ON FILTER HOUSING INSPECTED FOUND LOTS OF MEATAL SHAVING
PLEASE TAKE PICTURES OF THE METAL IN THE FUEL SYSTEM. PLEASE ATTACH THE PICTURES TO THE VTA AND CALL BACK.
PICTURES OF N290 AND FILTER AREA
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
FYI FOM AND QTMRL
P2 - SPOKE TO ZACK. PARTS HAVE ARRIVED AND REPAIRS EXPECTED TO BE COMPLETED TOMORROW.
PARTS TO BE REPLACED TODAY..
THANKS, KEEP US POSTED. BE SURE TO CLOSE THE VTA WHEN COMPLETE OR CALL BACK INTO THE HELPLINE IF NECESSARY.
SPOKE TO ZACK STATED THE REPAIRS ARE COMPLETED ADVISED TO CLOSE CASE P2 ~ STANDARD PARTS ORDER
INSTALLED ALL PARTS AS ADVISED AND VECHICLE OPERATING AS DESGIN THANKS FOR SUPPORT
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM.
VW File Number 705970
Model JETTA
Model Year 2010
VIN 3VWPL7AJ2AM
Vehicle Mileage
21666
TREAD Part ID Open Date
2463
02/07/2011
Sale Order Country
United States
Workshop Finding
ENGINE CRANKS NOW BUT NOT STARTING. WHEN CRANKING ENGINE, IN PARK OR NUETRAL WITH NO BRAKE THE CAR WILL VERY SLIGHTLY MOVE FORWORD WHEN CRANKING..ONLY FAULT IN ECU IS 00135 STORED 3 TIMES WITH NO INFO, AND NO TEST PLAN IN GFF.
Activity Date 02/07/2011 02/07/2011 02/07/2011 02/07/2011 02/07/2011 02/07/2011 02/08/2011 02/08/2011 02/08/2011
02/08/2011
02/08/2011 02/08/2011 02/12/2011 02/12/2011 02/12/2011
Activity Time 18:13 18:13 18:23 18:23 18:23 18:42 11:03 11:09 11:10
11:48
12:23 18:46 12:02 15:21 15:21
Activity Comments
CUST STATES AFTER 4 HOUR DRIVE, SHUT CAR OFF AND WHEN RE-STARTED ENGINE MADE A TAPPING SOUND AND IT QUIT RUNNING. ENGINE CRANKS NOW BUT NOT STARTING. WHEN CRANKING ENGINE, IN PARK OR NUETRAL WITH NO BRAKE THE CAR WILL VERY SLIGHTLY MOVE FORWORD WHEN CRANKING..ONLY FAULT IN ECU IS 00135 STORED 3 TIMES WITH NO INFO, AND NO TEST PLAN IN GFF.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUST STATES AFTER 4 HOUR DRIVE, SHUT CAR OFF AND WHEN RE-STARTED ENGINE MADE A TAPPING SOUND AND IT QUIT RUNNING.
PLEASE CLEAN THE AREA AROUND THE N290VALVE AND THEN REMOVE. INSPECT FOR METAL DEBRIS INSIDE. PLEASE CALL BACK AND UPDATE WITH FINDINGS.
WORKSHOP FINDINGS: ENGINE CRANKS NOW BUT NOT STARTING. WHEN CRANKING ENGINE, IN PARK OR NUETRAL WITH NO BRAKE THE CAR WILL VERY SLIGHTLY MOVE FORWORD WHEN CRANKING..ONLY FAULT IN ECU IS 00135 STORED 3 TIMES WITH NO INFO, AND NO TEST PLAN IN GFF.
REMOVED VALVE, FOUND TO BE FULL OF SHAVINGS.
PLEASE ATTACH PICTURES OF THE METAL IN THE FUEL SYSTEM TO THE VTA. PLEASE TAKE A FUEL SAMPLE FOLLOWING THE GUIDELINES IN TECHNICAL BULLETIN 01-10-11 (2023624). IF THERE IS ANY EVIDENCE THAT FUEL WAS CONTAMINATED WITH GASOLINE, WATER OR ALCOHOL, PLEASE CALL US BACK SO THAT WE CAN CONTACT YOUR FOM. WE ALSO RECOMMEND THAT YOU CONTACT YOUR FOM TO HELP DETERMINE WARRANTY.
PICS OF METAL IN FUEL SYSTEM
PICS OF METAL IN FUEL SYSTEM
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
S/O PARTS.
THANKS FOR THE INFORMATION. IF FURTHER ASSISTANCE IS NEEDED AFTER REPAIRS PLEASE CALL BACK.
REPAIRS COMPLETED.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments TECH REPLACED FUEL SYSTEM
VW File Number 707436
Model JETTA
Model Year 2009
VIN 3VWRL71K09M
Vehicle Mileage
28577
TREAD Part ID Open Date
2463
02/10/2011
Sale Order Country
United States
Workshop Finding n/a
Activity Date 02/10/2011 02/10/2011 02/10/2011
02/10/2011
02/10/2011 02/10/2011 02/10/2011
Activity Time 12:15 12:15 12:22
12:22
16:53 19:35 19:35
Activity Comments
C/S VEHICLE DIED AT STOP LIGHT CK OUT FOUND GAS IN FUEL SYSTEM,INSURANCE WONTS SOME KIND OF DOCUMENT ON WHAT ALL HAS TO BE REPL. BEFORE WARRANTY WILL COVER FUEL SYSTEM AGAIN.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: C/S VEHICLE DIED AT STOP LIGHT CK OUT FOUND GAS IN FUEL SYSTEM,INSURANCE WONTS SOME KIND OF DOCUMENT ON WHAT ALL HAS TO BE REPL. BEFORE WARRANTY WILL COVER FUEL SYSTEM AGAIN.
TECH STATES THE INSURANCE COMPANY IS ALREADY INVOLVED. ADVISED TECH IT WILL BE NECESSARY TO REPLACE THE COMPLETE FUEL SYSTEM. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
THANKS
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments TECH TO REPLACE COMPLETE FUEL SYSTEM.
VW File Number 707919
Model JETTA
Model Year 2009
VIN 3VWAL71KX9M
Vehicle Mileage
30245
TREAD Part ID Open Date
2463
02/11/2011
Sale Order Country
United States
Workshop Finding 0 FAULTS IN ECM AND TCM, TECH STATES VEHICLE MISFIRES WHEN DRIVING IN TEH PARKING LOT, FOUND SMALL DEBRIS IN FILTER HOUSING.
Activity Date 02/11/2011 02/11/2011 02/11/2011
02/11/2011
02/11/2011
02/11/2011
02/15/2011 02/15/2011 02/15/2011 02/15/2011 02/16/2011 02/16/2011 02/17/2011 02/17/2011 02/18/2011 02/18/2011 02/18/2011
Activity Time 11:24 11:24 11:36
11:36
11:36
11:36
17:33 17:36 17:52 18:09 14:54 15:00 08:41 12:15 17:44 18:53 18:53
Activity Comments C/S BOGGS INTERMITTENLY UPON ACCEL. MOSTLY ON HIGHWAY, 0 FAULTS IN ECM AND TCM
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: C/S BOGGS INTERMITTENLY UPON ACCEL. MOSTLY ON HIGHWAY,
PLEASE CHECK FUEL PRESSURE IN MVB 20, CHECK DELIVERY PRESSURE FOR IN TANK PUMP AND AUX PUMP. SPEC FOR IN TANK PUMP IS 6-10PSI, SPEC FOR AUX PUMP IS 3-5BAR. CHECK ECM PART NUMBER AND SW LEVEL, LATEST SW IS 79XX. SEE BELOW PROCEDURE TO PERFORM UPDATE.
PLEASE UPDATE THE ECM USING SVM 3339, ON 2009 VEHICLES, AFTER YOU COMPLETE THE FLASH, YOU MUST GO INTO ADAPTATION AND GO TO 119, CHANGE THE 0000 TO 0001 AND CLICK CONFIRM AND SAVE. THEN BACK OUT AND RUN THE ENGINE FOR 10 SECONDS AND CYCLE THE KEY. THE EXHAUST FLAP FAULT THAT IS STORED SHOULD NOW CLEAR.
WORKSHOP FINDINGS: 0 FAULTS IN ECM AND TCM, TECH STATES VEHICLE MISFIRES WHEN DRIVING IN TEH PARKING LOT, FOUND SMALL DEBRIS IN FILTER HOUSING.
ENGINE WONT START CHECKED FUEL PRESSURE FROM TANK PUMP 3 PSI REPLACED PUMP, RAN BOTH PUMPS THROUGH GFF STILL NO START 0 FAULTS
ADVISED TO CK PRESSURE AFTER AUXILLARY FEUL PUMP.
AUX PUMP HAS 4.0 BAR TO HIGH PUMP
NO METAL AT THE N290 ADVISED TO REPALCE THE PRESURE RETENSION VAVLE AND TRY TO START
REPLACED RETENSION VALVE BLED SYS 3 TIMES, STILL NO START, P0087 LOW FULE PRESSURE POPS UP, RECHECKED FILTER AND VALVE NO METAL
ADVISED THE TECH TO REPLACE THE HIGH PREASURE PUMP
TICKET HAS BEEN ESCALATED TO LEVEL 2 FOR REVIEW DUE TO TIME....... A2
WAITING ON PARTS. P2
REPLACED HIGH PRESSURE PUMP BLED THREE TIMES, VEHICLE STARTS AND RUNS REFLASH PER 23H1 RVU, TEST DROVE 0 FAULTS RETURN VEHICLE PERFORMED AS DESIGNED
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments
REPLACED HIGH PRESSURE PUMP BLED THREE TIMES, VEHICLE STARTS AND RUNS REFLASH PER 23H1 RVU, TEST DROVE 0 FAULTS RETURN VEHICLE PERFORMED AS DESIGNED
VW File Number 708438
Model JETTA
Model Year 2009
VIN 3VWRL71K09M
Vehicle Mileage
41826
TREAD Part ID Open Date
2463
02/14/2011
Sale Order Country
United States
Workshop Finding REMOVED FUEL PRESSURE SENSOR AND FOUND METAL ON THE SENSOR.
Activity Date 02/14/2011 02/14/2011 02/14/2011
02/14/2011
02/14/2011 02/18/2011 02/18/2011 02/18/2011
Activity Time 10:13 10:13 10:18
10:18
10:18 16:37 17:23 17:23
Activity Comments
CUSTOMER ENGINE STALLED AND WOULD NOT RESTART. ENGINE RUNS NOW BUT MECHANICAL FUEL PUMP SQUEALS LOUDLY. REMOVED FUEL PRESSURE SENSOR AND FOUND METAL ON THE SENSOR.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER ENGINE STALLED AND WOULD NOT RESTART. ENGINE RUNS NOW BUT MECHANICAL FUEL PUMP SQUEALS LOUDLY.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: REMOVED FUEL PRESSURE SENSOR AND FOUND METAL ON THE SENSOR.
REPLACED COMPLETE FUEL SYSTEM AS REQUESTED PER VTA.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED COMPLETE FUEL SYSTEM AS REQUESTED PER VTA.
VW File Number 708443
Model JETTA
Model Year 2009
VIN 3VWCL71K89M
Vehicle Mileage
33565
TREAD Part ID Open Date
2010
02/14/2011
Sale Order Country
United States
Workshop Finding
PARKED CAR AND THE FOLLOWING MORNING THE VEHIVCLE WOULD'NT START. SCANNED VEHICLE AND FOUND A P0087 DTC STORED IN THE ECM. I FOLLOWED THE TB 01-10-11 AND FOUND SIGNIFICANT METAL IN THE FUEL FILTER HOUSING. I COULDNT SEE ANY RUST IN THE HOUSING, AND I LET THE FUEL SETTLE IN A SEPERATE CONTAINER BUT FOUND NO SEPERATION.CALLING FOR FURTHER INSTRUCTION AS PER THE TB.
Activity Date
02/14/2011
02/14/2011 02/14/2011 02/14/2011
02/14/2011 02/14/2011
02/14/2011
02/14/2011 02/14/2011 02/18/2011 02/18/2011 02/21/2011 02/22/2011 02/22/2011 02/22/2011 02/22/2011
Activity Time
10:18
10:18 10:22 10:22
10:22 10:36
10:48
15:09 17:32 09:18 11:09 13:22 14:26 14:26 15:04 15:04
Activity Comments
CUSTOMER STATES VEHICLE SEEMED TO BE LOSING POWER LATELY. PARKED CAR AND THE FOLLOWING MORNING THE VEHIVCLE WOULD'NT START. SCANNED VEHICLE AND FOUND A P0087 DTC STORED IN THE ECM. I FOLLOWED THE TB 01-10-11 AND FOUND SIGNIFICANT METAL IN THE FUEL FILTER HOUSING. I COULDNT SEE ANY RUST IN THE HOUSING, AND I LET THE FUEL SETTLE IN A SEPERATE CONTAINER BUT FOUND NO SEPERATION.CALLING FOR FURTHER INSTRUCTION AS PER THE TB.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES VEHICLE SEEMED TO BE LOSING POWER LATELY.
RECOMMEND CLEANING AROUND THE N290, THEN REMOVE AND DOCUMENT DAMAGE BY ATTACHING PICTURE TO THE VTA. CALL BACK FOR FURTHER DIRECTION.
WORKSHOP FINDINGS: PARKED CAR AND THE FOLLOWING MORNING THE VEHIVCLE WOULD'NT START. SCANNED VEHICLE AND FOUND A P0087 DTC STORED IN THE ECM. I FOLLOWED THE TB 01-10-11 AND FOUND SIGNIFICANT METAL IN THE FUEL FILTER HOUSING. I COULDNT SEE ANY RUST IN THE HOUSING, AND I LET THE FUEL SETTLE IN A SEPERATE CONTAINER BUT FOUND NO SEPERATION.CALLING FOR FURTHER INSTRUCTION AS PER THE TB.
ATTACHED REQUESTED PHOTOS FROM THE N290.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
ALL PARTS HAVE BEEN ORDERED. ETA IS 2/16/11
THANKS FOR THE UPDATE, PLEASE CALL BACK IF NEEDED OR CLOSE OUT VTA WHEN COMPLETED.
FOUND FURTHER PARTS NEEDED. VEHICLE REPAIR IS CLOSE TO COMPLETION BUT PARTS NEEDED WILL NOT ARRIVE UNTIL MONDAY.
THANKS FOR THE UPDATE, PLEASE CALL BACK IF NEEDED OR CLOSE OUT VTA WHEN COMPLETED.
SPOKE WITH GREGG, VEHICLE IS BEING WORKED ON D2
ALL REPAIRS HAVE BEEN COMPLETED AND VERIFIED. AT THIS TIME THE VEHICLE OPERATES AS DESIGNED AND WILL BE RELEASED TO THE CUSTOMER.
CLOSED
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments
REPLACED FUEL SYSTEM, COMPLETED.
VW File Number 709263
Model JETTA
Model Year 2009
VIN 3VWRL71K99M
Vehicle Mileage
34990
TREAD Part ID Open Date
2066
02/15/2011
Sale Order Country
United States
Workshop Finding n/a
Activity Date 02/15/2011 02/15/2011 02/15/2011 02/15/2011 02/15/2011 02/15/2011 02/15/2011
02/15/2011
02/15/2011 02/15/2011 02/15/2011
Activity Time 14:10 14:10 14:27 14:27 15:30 15:46 16:14
16:24
16:38 16:39 19:15
Activity Comments
CUSTOMER STATED VEHICLE STALLED OUT WHILE DRIVING AND WOULD NOT RESTART. CHECKED FOR FAULTS AND LOW FUEL PRESSURE FAULTS WERE FOUND. VEHICLE SHOWED EMPTY AND FUEL LIGHT WAS ON. ADDED 5 GALLONS OF FUEL AND GUAGE IS NOW READING 3/4 OF A TANK. PERFORMED VENT FUEL SYSTEM AND STARTED VEHICLE. VEHICLE STARTED AND STALLED OUT IN SHOP. HOOKED IN LINE FUEL GUAGE FROM FUEL PUMP TO FILTER AND LESS THAN 1 BAR IS PRESENT WHEN CRANKING.
ISSUE OPENED BY DEALERSHIP
ADVISED TO CK INTANK FUEL PUMP VOLUME SHOULD BE 1 LITER IN 30 SECONDS, CK AUX PUMP PRESSURE NEEDS TO BE AT LEAST 3.5 BAR IF NOT VOLT DROP POWERS AND GROUNDS TO BOTH FUEL PUMPS MUST BE LESS THAN .2 OF A VOLT DROP.
CUSTOMER COMMENTS: CUSTOMER STATED VEHICLE STALLED OUT WHILE DRIVING AND WOULD NOT RESTART. CHECKED FOR FAULTS AND LOW FUEL PRESSURE FAULTS WERE FOUND. VEHICLE SHOWED EMPTY AND FUEL LIGHT WAS ON. ADDED 5 GALLONS OF FUEL AND GUAGE IS NOW READING 3/4 OF A TANK. PERFORMED VENT FUEL SYSTEM AND STARTED VEHICLE. VEHICLE STARTED AND STALLED OUT IN SHOP. HOOKED IN LINE FUEL GUAGE FROM FUEL PUMP TO FILTER AND LESS THAN 1 BAR IS PRESENT WHEN CRANKING.
CHECKED FUEL PRESSURE FROM TRANSFER PUMP TO FILTER AND AM READING JUST OVER 0.5 BAR. CHECKED FUEL PRESSURE FROM AUXILARY PUMP AND AM READING ABOUT 5 BAR. REMOVED N276 AND FOUND METAL SHAVINGS IN PUMP.
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE FOLLOWING THE GUIDELINES IN TECHNICAL BULLETIN 01-10-11 (2023624). IF THERE IS ANY EVIDENCE THAT FUEL WAS CONTAMINATED WITH GASOLINE, WATER OR ALCOHOL, PLEASE CALL US BACK SO THAT WE CAN CONTACT YOUR FOM. WE ALSO RECOMMEND THAT YOU CONTACT YOUR FOM TO HELP DETERMINE WARRANTY.
SEE ATTATCHED PICTURES OF FUEL SYSTEM AND METAL SHAVINGS
AFTER REVIEWING THE PICTURES FOUND THAT THERE IS METAL DEBRIS IN THE N290 AND FUEL FILTER. PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
ADVSIED THE TECH TO CONTACT THE FOM TO INFORM HIM OF THE FINDINGS AND FOLLOW THE INFORMATION PREVIOUSLY GIVEN IN THE VTA.
QTM INTERVENTION.
ADVISED THE TECH TO PROCEED WITH THE REPAIRS UNDER WARRANTY.
02/22/2011 10:39
02/22/2011
02/22/2011
02/22/2011 02/22/2011 02/22/2011
10:41
10:43
11:26 18:38 18:38
AFTER REPAIR OF FUEL SYSTEM AND INSTALLING ALL COMPONENTS. FOUND DTC FOR EGR VALVE 1 STUCK CLOSED P048A. ADAPTED EXHAUST PRESSURE SENSOR G450 AND G451 TO ECM. TEST PLAN IN GFF CALL FOR ADAPTING EXHAUST FLAP CONTROL MODULE AND ADAPTION WILL NOT TAKE AND FAULT P048A RETURNS WHEN RESTARTING VEHICLE.
ATTATCHED GFF
PLEASE GO TO ENGINE ELECTRONICS, LONG ADAPTATION (014), CHANNEL 119, CHANGE THE 0000 TO 0001, CLICK CONFIRM AND SAVE. EXIT OUT OF ENGINE, START ENGINE AND LET RUN FOR 10 SECONDS, CYCLE THE KEY. THE EXHAUST FLAP FAULT THAT IS STORED SHOULD NOW CLEAR.
PERFORMED TASK AND CHANGED LONG ADAPTION. RESET PATICULAR FILTER AND TEST DROVE VEHICLE OK
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments THE FUEL SYSTEM PARTS WERE REPLACED.
VW File Number 711908
Model JETTA
Model Year 2009
VIN 3VWAL71K39M
Vehicle Mileage
51462
TREAD Part ID Open Date
2463
02/22/2011
Sale Order Country
United States
Workshop Finding
TECH WORKING ON THE VEHICLE IS JAMES. HE REFERRED TO TB 01-10-11 AND CHECK FUEL CONTAMINATION. HE STATES IT WAS GOOD DIESEL FUEL. HE HAS EXCESSIVE METAL IN THE N290 BUT THE PICTURE DID NOT ATTACH TO THE VTA. ONLY PICTURE IS THE FUEL FILTER HOUSING WHICH HAS METAL CONTAMINATION
Activity Date 02/22/2011 02/22/2011
02/22/2011
02/22/2011
02/22/2011 02/28/2011 02/28/2011 03/01/2011 03/01/2011 03/04/2011 03/04/2011 03/09/2011 03/09/2011 03/09/2011
Activity Time 09:57 09:57
10:38
10:38
10:38 09:20 09:29 17:27 18:27 19:00 19:11 09:23 18:20 18:20
Activity Comments
CUSTOMER STATES ENGINE STALLED AND NOW WONT START, CRANKS OVER NORMALLY BUT NO START. CHECKED FUEL SAMPLE, IT HAS DIESEL IN IT. FOUND METAL SHAVINGS THROUGHOUT THE FUEL FILTER AND INSIDE THE HIGH PRESSURE PUMP. THIS CUSTOMER IS THE 2ND OWNER, WANTS TO KNOW IF THEIR CAR WILL BE COVERED UNDER WARRANTY SINCE IT'S ONLY 1500 MILES OVER
ISSUE OPENED BY DEALERSHIP
AS PER PRODUCT SUPPORT REPLACE ALL THE FOLLOWING COMPONENTS UNDER WARRANTY. REPLACE> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
CUSTOMER COMMENTS: CUSTOMER STATES ENGINE STALLED AND NOW WONT START, CRANKS OVER NORMALLY BUT NO START. CHECKED FUEL SAMPLE, IT HAS DIESEL IN IT. FOUND METAL SHAVINGS THROUGHOUT THE FUEL FILTER AND INSIDE THE HIGH PRESSURE PUMP. THIS CUSTOMER IS THE 2ND OWNER, WANTS TO KNOW IF THEIR CAR WILL BE COVERED UNDER WARRANTY SINCE IT'S ONLY 1500 MILES OVER
WORKSHOP FINDINGS: TECH WORKING ON THE VEHICLE IS JAMES. HE REFERRED TO TB 01-10-11 AND CHECK FUEL CONTAMINATION. HE STATES IT WAS GOOD DIESEL FUEL. HE HAS EXCESSIVE METAL IN THE N290 BUT THE PICTURE DID NOT ATTACH TO THE VTA. ONLY PICTURE IS THE FUEL FILTER HOUSING WHICH HAS METAL CONTAMINATION
TALKED TO FOM AND GOT APPROVAL FOR GOODWILL REPAIR. ORDERED PARTS. ALL PARTS ARRIVED AND TECHNICIAN TO REPAIR VEHICLE.
THANKS FOR THE UPDATE. PLEASE WRITE THE SALES DOC NUMBER ON THE TICKET AND CLOSE THE VTA ONCE REPAIRS ARE CONFIRMED
CALLED FOR UPDATE, BUT SERVICE DEPARTMENT WAS BUSY AND COULD NOT TAKE CALL.
SPOKE TO PAUL IN SERVICE. PARTS HAVE ARRIVED AND ARE BEING INSTALLED. P2.
NO ANSWER IN SERVICE. 1ST ATTEMPT.
SPOKE WITH PAUL IN SERVICE. PARTS ARE ON ORDER. TECH TO UPDATE THE VTA WITH DETAILS. P2
REPLACED PARTS FROM LIST GIVEN TO. REPAIRED VEHICLE
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED THE FUEL SYSTEM
VW File Number 712529
Model JETTA
Model Year 2009
VIN 3VWTL71K89M
Vehicle Mileage
24268
TREAD Part ID Open Date
2463
02/23/2011
Sale Order Country
United States
Workshop Finding n/a
Activity Date 02/23/2011 02/23/2011 02/23/2011
02/23/2011
02/28/2011 02/28/2011 03/01/2011 03/02/2011 03/04/2011 03/04/2011 03/04/2011
Activity Time 09:26 09:26 09:31
09:31
08:06 19:09 10:43 15:25 08:42 17:27 17:27
Activity Comments
CUSTOMER STATES WHAS DRIVING AND VEHICLE SHUT OFF WOULDNT RESTART. HAD VEHICLE TOWED IN. UPON INSPECTION VEHICLE CRANKS NO START. PULLED FUEL FILTER AND FOUND METAL IN FILTER AND ALSO IN HIGH PRESS FUEL PUMP. TOOK FUEL SAMPLE TO CHECK FOR GAS, SMELLS MOSTLY LIKE DIESEL, ALSO TRIED TO LIGHT A SMALL AMOUNT AND WONT IGNITE LIKE GAS.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES WHAS DRIVING AND VEHICLE SHUT OFF WOULDNT RESTART. HAD VEHICLE TOWED IN. UPON INSPECTION VEHICLE CRANKS NO START. PULLED FUEL FILTER AND FOUND METAL IN FILTER AND ALSO IN HIGH PRESS FUEL PUMP. TOOK FUEL SAMPLE TO CHECK FOR GAS, SMELLS MOSTLY LIKE DIESEL, ALSO TRIED TO LIGHT A SMALL AMOUNT AND WONT IGNITE LIKE GAS.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES
REVIEWING REPAIRS WITH FOM AND SERVICE MANAGER, WILL UPDATE THIS AFTERNOON
THANK YOU FOR UPDATING THE VTA TICKET. IF YOU ARE IN NEED OF FURTHER TECHNICAL ASSISTANCE, PLEASE CALL US BACK AT 800-678-2389.
JUSTIN INQUIRED IF THE FUEL LINES HAVE TO BE REPLACED AS WEL. ADVISED TO REPLACE THE LINES BETEWEEN THE TANK AND THE PUMP.
SPOKE WITH ADVISOR AND THE TECH IS WORKING ON THE CAR.
INSTALLED PARTS DISCUSSED IN VTA. ROAD TEST, GOOD. RELEASED VEHICLE TO CUSTOMER. CLOSING VTA THANK YOU
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED ENTIRE FUEL SYSTEM.
VW File Number 712733
Model TOUAREG
Model Year 2010
VIN WVGFK7A90AD
Vehicle Mileage
10473
TREAD Part ID Open Date
2010
02/23/2011
Sale Order Country
United States
Workshop Finding WHAT DO YOU RECOMEND TO REPLACE.
Activity Date 02/23/2011 02/23/2011 02/23/2011
02/23/2011
02/23/2011 02/23/2011 02/23/2011 02/23/2011 02/23/2011
03/02/2011 03/02/2011 03/02/2011 03/02/2011 03/02/2011
Activity Time 12:47 12:47 12:52
12:52
12:52 13:40 13:49 14:03 14:09
10:25 14:53 14:55 15:46 15:46
Activity Comments ISSUE OPENED BY DEALERSHIP
VEHICLE WAS FILLED WITH GASOLINE AND DROVE UNTILL IT QUIT RUNNING WHAT DO YOU RECOMEND TO REPLACE
CUSTOMER COMMENTS: VEHICLE WAS FILLED WITH GASOLINE AND DROVE UNTILL IT QUIT RUNNING.
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE FOLLOWING THE GUIDELINES IN TECHNICAL BULLETIN 01-10-11 (2023624). IF THERE IS ANY EVIDENCE THAT FUEL WAS CONTAMINATED WITH GASOLINE, WATER OR ALCOHOL, PLEASE CALL US BACK SO THAT WE CAN CONTACT YOUR FOM. WE ALSO RECOMMEND THAT YOU CONTACT YOUR FOM TO HELP DETERMINE WARRANTY.
WORKSHOP FINDINGS: WHAT DO YOU RECOMEND TO REPLACE.
PICTURES OF THE N290
ADVISED TECH TO ATTACH THE PICTURES OF THE N290 PORT IN THE HIGH PRESSURE PUMP AND THE FUEL FILTER HOUSING. THEN REMOVE THE FUEL FILTER AND LOOK FOR METAL IN THE BOTTOM OF THE HOUSING.
MORE FUEL PICTURES OF FUEL SYSTEM
PLEASE FOLLOW THE ELSA WEB PROCEDURE IN REPAIR MANUAL>ENGINE>FUEL SUPPLY>GENERAL INFORMATION>INCORRECT FUELING>SCENARIO 2. PLEASE BE SURE TO READ THE PROCEDURE CAREFULLY
JULIE IN SERVICE STATED THEY JUST RECEIVED AUTHORIZATION TO PERFORM REPAIRS AND ARE NOW WAITING ON PARTS TO COME IN. P2
WILL CLOSE THIS CASE WAITING FOR PARTS
WILL CLOSE THIS CASE WAITING FOR PARTS
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments JULIE IN SERVICE STATED THEY JUST RECEIVED AUTHORIZATION TO PERFORM REPAIRS AND ARE NOW WAITING ON PARTS TO COME IN. P2
VW File Number 712926
Model JETTA
Model Year 2009
VIN 3VWCL71K59M
Vehicle Mileage
22812
TREAD Part ID Open Date
2463
02/23/2011
Sale Order Country
United States
Workshop Finding n/a
Activity Date 02/23/2011 02/23/2011 02/23/2011
02/23/2011
03/02/2011 03/02/2011 03/02/2011 03/03/2011 03/03/2011 03/03/2011
Activity Time 15:58 15:58 16:07
16:07
15:30 16:18 16:58 15:22 17:32 17:32
Activity Comments
CUSTOMER STATES GLOW PLUG LAMP ILLUMINATED AND ENGINE STALLED, WOULD NOT RESTART. VERFIED CONCERN, FOUND LOW FUEL PRESSURE FAULTS. REMOVED REGULATOR VALVE AND FUEL FILTER AND FOUND METAL SHAVINGS. SENT PICTURES OF SHAVINGS.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES GLOW PLUG LAMP ILLUMINATED AND ENGINE STALLED, WOULD NOT RESTART. VERFIED CONCERN, FOUND LOW FUEL PRESSURE FAULTS. REMOVED REGULATOR VALVE AND FUEL FILTER AND FOUND METAL SHAVINGS. SENT PICTURES OF SHAVINGS.
REVIEWED PICTURES WITH THE TECH. ADVISED TECH TO REPLACE THE FOLLOWING COMPONENTS DUE TO THE METAL CONTAMINATION: 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES
NO ONE AVALIBLE IN SERVICE.
NO ONE AVALIBLE IN SERVICE.
D2 ~CUSTOMER TRADED IN VEHICLE PER RYAN IN SERVICE.
COMPLETED REPAIR..RETURNED VEHICLE TO USED CAR STOCK.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM.
VW File Number 713228
Workshop Finding n/a
Model JETTA
Model Year 2009
VIN 3VWRL71K69M
Vehicle Mileage
24846
TREAD Part ID Open Date
2463
02/24/2011
Sale Order Country
United States
Activity Date 02/24/2011 02/24/2011 02/24/2011
02/24/2011
02/28/2011 02/28/2011 03/03/2011 03/07/2011 03/07/2011 03/07/2011 03/08/2011 03/08/2011 03/08/2011
Activity Time 11:21 11:21 11:27
11:27
15:19 19:08 16:06 14:05 14:25 18:12 17:20 18:09 18:09
Activity Comments
CUSTOMER STATES WARNING LIGHT CAME ON WHILE DRIVING AND VEHICLE DIED WHEN HE CAME TO A STOP AND VEHICLE WOULD NOT RESTART . CHECK FUSE AND RELAY WAS OK AND REMOVED FUEL FILTER WAS SHAVING METAL ON THE FILTER . REMOVED FUEL METERING VALVE ON THE HIHG PRESSURE PUMP WAS SHAVING METAL ON THE FUEL METERING VALVE
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES WARNING LIGHT CAME ON WHILE DRIVING AND VEHICLE DIED WHEN HE CAME TO A STOP AND VEHICLE WOULD NOT RESTART . CHECK FUSE AND RELAY WAS OK AND REMOVED FUEL FILTER WAS SHAVING METAL ON THE FILTER . REMOVED FUEL METERING VALVE ON THE HIHG PRESSURE PUMP WAS SHAVING METAL ON THE FUEL METERING VALVE
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
PARTS ON ORDER
THANK YOU FOR UPDATING THE VTA TICKET. IF YOU ARE IN NEED OF FURTHER TECHNICAL ASSISTANCE, PLEASE CALL US BACK AT 800-678-2389.
P1 ~ RED/BACK ORDERED PARTS PER MILISSA IN SERVICE.
SPOKE TO DENNIS IN SERVICE. STILL WAITING ON PARTS. P1.
SPECIAL ORDER PART AND WORKING
THANK YOU FOR UPDATING THE VTA TICKET. IF YOU ARE IN NEED OF FURTHER TECHNICAL ASSISTANCE, PLEASE CALL US BACK AT 800-678-2389.
REPLACED LLA PART FOR FEULT SYSTEM AND SET BACIS AND SET RAOD TEST DROVE TO CHECK ENGINE POWER AND FAULT IS OK NO FAULT DETECTE
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED ENTIRE FUEL SYSTEM.
VW File Number 713493
Model JETTA
Model Year 2009
VIN 3VWAL71K59M
Vehicle Mileage
84949
TREAD Part ID Open Date
2440
02/24/2011
Sale Order Country
United States
Workshop Finding TECH STATES CUSTOMER KNOWS THAT THEY PUT GAS IN THE FUEL TANK AND DROVE THE VEHICLE FOR ABOUT 2 MILES UNTIL ENGINE STALLED
Activity Date 02/24/2011 02/24/2011 02/24/2011
02/24/2011
02/24/2011 02/24/2011 02/24/2011 02/24/2011
Activity Time 15:57 15:57 16:04
16:04
16:04 16:47 17:01 17:01
Activity Comments
CUSTOMER FILLED VEHICLE WITH GAS.. RAN 2 MILES AND DIED.. ATTEMPTED TO RESTART THEN RELIZED WHAT HAPPENED. WHAT SHOULD GET REPLACED OR CLEANED?
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER FILLED VEHICLE WITH GAS.. RAN 2 MILES AND DIED.. ATTEMPTED TO RESTART THEN RELIZED WHAT HAPPENED. WHAT SHOULD GET REPLACED OR CLEANED?
TECH IS TO CHECK FOR METAL CONTAMINATION IN THE FUEL FILTER HOUSING AS WELL AS IN THE N290. IF EXCESSIVE METAL CONTAMINATION IS FOUND CONTACT THE FOM AND INFORM THAT THE CUSTOMER KNOWS THEY FILLED THE TANK WITH GAS AND IT WILL NOT BE PAID UNDER WARRANTY. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
WORKSHOP FINDINGS: TECH STATES CUSTOMER KNOWS THAT THEY PUT GAS IN THE FUEL TANK AND DROVE THE VEHICLE FOR ABOUT 2 MILES UNTIL ENGINE STALLED
THANKS FOR THE INFO
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments THANKS FOR THE INFO
VW File Number 714183
Model JETTA
Model Year 2010
VIN 3VWTL7AJ8AM
Vehicle Mileage
23575
TREAD Part ID Open Date
2066
02/28/2011
Sale Order Country
United States
Workshop Finding VEHICLE STALLED ON THEM AND WOULD NOT RESTART,
Activity Date 02/28/2011 02/28/2011 02/28/2011 02/28/2011 02/28/2011 02/28/2011 02/28/2011
02/28/2011
02/28/2011 02/28/2011 03/01/2011 03/02/2011
03/02/2011
03/02/2011 03/09/2011
Activity Time 09:08 09:08 09:14 09:14 09:14 09:14 10:42
11:02
11:21 17:28 17:53 14:23
14:45
15:41 12:02
Activity Comments
ISSUE OPENED BY DEALERSHIP
VEHICLE STALLED ON THEM AND WOULD NOT RESTART, VERIFIED CONCERN, HAS FAULT P0087 RAIL FUEL PRESSURE TOO LOW, TOOK FUEL SAMPLE FUEL LOOKS LIKE ORANGE JUICE, SOME ICE ON TOP OF FILTER, NO METAL SHAVINGS VISIBLE,
ADVISED TECH TO ATTACH A PICTURE OF A FUEL SAMPLE AND REMOVE LOWER INNER COOLER HOSE IS WATER PRESENT.
CUSTOMER COMMENTS: VEHICLE STALLED ON THEM AND WOULD NOT RESTART, VERIFIED CONCERN, HAS FAULT P0087 RAIL FUEL PRESSURE TOO LOW, TOOK FUEL SAMPLE FUEL LOOKS LIKE ORANGE JUICE, SOME ICE ON TOP OF FILTER, NO METAL SHAVINGS VISIBLE,
ISSUE UPDATED
WORKSHOP FINDINGS: VEHICLE STALLED ON THEM AND WOULD NOT RESTART,
REMOVED LOWER INNER COOLER HOSE AND WATER AND ICE ARE PRESENT
PLEASE CLEAN THE HIGH PRESSURE PUMP NEAR THE N290 FUEL METERING VALVE. AFTER CLEANING, SPRAY DOWN WITH COMPRESSED AIR TO REMOVE ALL DEBRIS. REMOVE THE N290 AND INSPECT FOR METAL SHAVINGS. IF METAL SHAVINGS ARE FOUND, TAKE A FUEL SAMPLE FOLLOWING THE GUIDELINES IN TECHNICAL BULLETIN 01-10-11 (2023624). IF THERE IS ANY EVIDENCE THAT FUEL WAS CONTAMINATED WITH GASOLINE, WATER OR ALCOHOL, PLEASE CALL US BACK SO THAT WE CAN CONTACT YOUR FOM. WE ALSO RECOMMEND THAT YOU CONTACT YOUR FOM TO HELP DETERMINE WARRANTY. SINCE THE FUEL IS CONTAINMENT AND STARTED THE ENGINE BUT THERE IS NO METAL CONTAMINATION. IN THIS CASE, FOLLOW ELSA WEB'S PROCEDURE IN THE REPAIR MANUAL FOR SCENARIO 2 PLEASE FOLLOW THE ELSA WEB PROCEDURE IN REPAIR MANUAL>ENGINE>FUEL SUPPLY>GENERAL INFORMATION>INCORRECT FUELING>SCENARIO 2. PLEASE BE SURE TO READ THE PROCEDURE CAREFULLY. FOR THE WATER/ICE FOUND IN THE INTERCOOLER. RECOMMEND LETTING THE VEHICLE SIT INSIDE FOR 8HRS AND DRY OUT. CLEAN THE G31. ALSO INSPECT THE ENGINE OIL. IF OIL HAS WATER IN IT, RECOMMEND CHANGING THE OIL AND FILTER AS WELL.
REMOVED N290 NO VISIBLE SIGNS OF METAL SHAVINGS, WILL GO AHEAD WITH CRITERIA 2
PLEASE CALL FOR DIRECTIONS
QTM INTERVENTION
QTM OBSERVED FUEL SAMPLE KEPT IN FREEZER, THE FUEL PHASED OUT WITH THE BOTTOM PORTION FROZEN. METAL WAS OBSERVED IN FUEL SCREENS AND HIGH PRESSURE PUMP.
REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY.
PLEASE MARK THE SAMPLE WITH THE VIN NUMBER AND RETAIN AS DISCUSSED.
PLEASE UPDATE VTA ACCORDINGLY.
03/09/2011 15:18
03/10/2011 18:17
03/10/2011 03/10/2011
21:04 21:04
INJECTOR HOLD DOWN RETAINERS ARE CURRENTLY ON ORDER.
REPLACED INJECTORS, FUEL TANK BOTH ELECTRIC FUEL PUMPS HIGH PRESSURE PUMP, COMMON RAIL, ALL HIGH PRESSURE LINES, INJECTOR RETURN LINE, CLEANED OUT LINES THAT WERE NOT REPLACED. BLEED FUEL SYSTEM, VEHICLE NOW RUNS.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments
DEALER TECH REPLACED INJECTORS, FUEL TANK BOTH ELECTRIC FUEL PUMPS HIGH PRESSURE PUMP, COMMON RAIL, ALL HIGH PRESSURE LINES, INJECTOR RETURN LINE, CLEANED OUT LINES THAT WERE NOT REPLACED. BLEED FUEL SYSTEM, VEHICLE NOW RUNS.
VW File Number 714326
Model JETTA
Model Year 2009
VIN 3VWRL71K69M
Vehicle Mileage
35819
TREAD Part ID Open Date
2010
02/28/2011
Workshop Finding FAULT P0087,P0191 STORED METAL PRESENT IN FUEL FILTER HOUSING AND BELOW SOLINOID ON PUMP.
Sale Order Country
United States
Activity Date 02/28/2011 02/28/2011
02/28/2011
02/28/2011 02/28/2011 03/01/2011 03/01/2011 03/07/2011 03/07/2011 03/07/2011 03/10/2011 03/10/2011 03/10/2011
Activity Time 11:27 11:27
11:34
11:34 11:34 06:58 09:11 09:30 10:57 14:18 07:41 09:27 09:27
Activity Comments
ISSUE OPENED BY DEALERSHIP
VEHICLE LOST POWER STALLED FAULT P0087,P0191 STORED METAL PRESENT IN FUEL FILTER HOUSING AND BELOW SOLINOID ON PUMP
ADVISED TECH TO START BY CHECKING FUEL PER GUIDELINES IN TB 01-10-11, IF CONTAMINATION IS FOUND PLEASE CONTACT YOUR FOM AND CALL BACK. IF NO CONTAMINATION IS FOUND PLEASE REPLACE FUEL SYSTEM USING THE PARTS LIST AND PROCEDURE BELOW. CLOSE OUT VTA WHEN COMPLETED. IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
CUSTOMER COMMENTS: VEHICLE LOST POWER STALLED.
WORKSHOP FINDINGS: FAULT P0087,P0191 STORED METAL PRESENT IN FUEL FILTER HOUSING AND BELOW SOLINOID ON PUMP.
FUEL SYSTEM PARTS ON ORDER THANKS
THANKS FOR THE UPDATE, PLEASE CALL BACK IF NEEDED OR CLOSE OUT VTA WHEN COMPLETED.
HOPE TO HAVE COMPLETE TOMARROW SORRY FOR THE DELAY
THANKS FOR THE UPDATE, PLEASE CALL BACK IF NEEDED OR CLOSE OUT VTA WHEN COMPLETED.
DUE TIO THE UPDATE IN VTA BY TECHNICIAN VEHICLE IS STILL BEING WORKED ON BY TECHNICIAN D2
COMPLETE THANKS
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments TECH TO REPLACE THE COMPLETE FUEL SYSTEM, COMPLETED.
VW File Number 715330
Model JETTA
Model Year 2010
VIN 3VWAL7AJ8AM
Vehicle Mileage
4364
TREAD Part ID Open Date
2463
03/02/2011
Sale Order Country
United States
Workshop Finding
COIL LIGHT ON. LOSE OF POWER, PASSES G247 IN GFF, FOUND SEDIMENT IN THE TANK, DRAINED TANK, INSPECTED FUEL FILTER FOUND SEDIMENT, CLEANED HOUSING, REPLACED FUEL FILTER.
Activity Date 03/02/2011 03/02/2011 03/02/2011
03/02/2011
03/02/2011
03/07/2011 03/07/2011 03/07/2011 03/07/2011
Activity Time 08:25 08:25 09:57
09:57
09:57
09:24 09:40 10:41 10:41
Activity Comments COIL LIGHT ON. LOSE OF POWER
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: GLOW PLUG LIGHT ON, MIL ON
PLEASE GO OVER THE FUEL LINE CONNECTIONS AT THE IN-TANK FUEL PUMP, THE BULKHEAD/FIREWALL, THE FUEL FILTER ASSEMBLY, AND THE HIGH PRESSURE PUMP. BLACK LINES ARE FUEL FEED LINES AND BLUE LINES ARE FUEL RETURN LINES. ALSO CHECK DELIVERY PRESSURE FOR IN TANK PUMP AND AUX PUMP. SPEC FOR IN TANK PUMP IS 6-10PSI, SPEC FOR AUX PUMP IS 3-5BAR. IF ALL OK CHECK FUEL PRESSURE IN MVB 20.
WORKSHOP FINDINGS: COIL LIGHT ON. LOSE OF POWER, PASSES G247 IN GFF, FOUND SEDIMENT IN THE TANK, DRAINED TANK, INSPECTED FUEL FILTER FOUND SEDIMENT, CLEANED HOUSING, REPLACED FUEL FILTER.
TECH CALLING IN TO REPORT FINDINGS. FOUND A FAULTY HIGH PRESSURE REGULATING VALVE. PLEASE UPDATE AND CLOSE VTA.
REPLACED HIGH PRESSURE FUEL PUMP
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED HIGH PRESSURE FUEL PUMP
VW File Number 716846
Model JETTA
Model Year 2010
VIN 3VWRL7AJ2AM
Vehicle Mileage
7610
TREAD Part ID Open Date
2463
03/04/2011
Sale Order Country
United States
Workshop Finding n/a
Activity Date
03/04/2011
03/04/2011
03/04/2011
03/04/2011 03/07/2011 03/09/2011 03/09/2011 03/09/2011
Activity Time
16:28
16:28
16:37
16:37 09:27 08:37 10:03 10:03
Activity Comments I HAVE A JETTA TDI WITH THE DIESEL CONTAMINATION. I VERIFIED WITH THE CUSTOMER THAT THE GASSTATION FILLED IT WITH GAS AND SHE DROVE IT TILL IT STALLED AND WOULD NOT RESTART. I HAVE HER INSURANCE COMPANY INVOLVED AND IT IS PAYING FOR THE REPAIRS. I NEED AUTHORIZATION TO ORDER A HIGH PRESSURE PUMP..
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: I HAVE A JETTA TDI WITH THE DIESEL CONTAMINATION. I VERIFIED WITH THE CUSTOMER THAT THE GASSTATION FILLED IT WITH GAS AND SHE DROVE IT TILL IT STALLED AND WOULD NOT RESTART. I HAVE HER INSURANCE COMPANY INVOLVED AND IT IS PAYING FOR THE REPAIRS. I NEED AUTHORIZATION TO ORDER A HIGH PRESSURE PUMP..
SENT PARTS RELEASE REQUEST FOR 03L 130 755 A ON A STOCK ORDER PER TECH REQUEST.
YOUR ORDER HAS BEEN RECEIVED AND WILL PROCESS ON SALES DOC. 1007647561
I RECEIVED PUMP AND WILL BE INSTALLING IT LATER TODAY.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments RECEIVED PUMP AND WILL BE INSTALLING IT LATER TODAY
VW File Number 716888
Model JETTA
Model Year 2010
VIN 3VWAL7AJ3AM
Vehicle Mileage
26459
TREAD Part ID Open Date
2374
03/04/2011
Sale Order Country
United States
Workshop Finding
TECH STATES THE FUEL FILTER HOUSING HAS METAL SHAVING AND NO GAS FOUND IN THE FUEL. VEHICLE STALLED AND TOWED TO THE DEALER.
Activity Date 03/04/2011 03/04/2011 03/07/2011 03/07/2011
03/07/2011
03/07/2011
03/08/2011 03/11/2011 03/11/2011 03/11/2011 03/11/2011 03/11/2011 03/14/2011 03/14/2011 03/14/2011 03/14/2011
Activity Time 17:34 17:34 08:35 08:35
08:35
16:49
17:55 10:32 17:20 17:22 17:25 17:36 09:35 09:40 09:42 09:42
Activity Comments
CUSTOMER STATES THAT VEHICLE STALLED, AND NOW WILL NOT RESTART, VERIFIED COMPLAINT, FOLLOWED GFF TEST PLAN, CHECKED NECESSARY COMPONENTS FOUND NO ISSUES, ADVISED TECH BULLETINS, FOUND BULLETIN 01 10 11, FOLLOWED PROCEEDURE AND FOUND METAL ON THE TOP OF THE FUEL FILTER INSIDE HOUSING, REMOVED FILTER GOT A SAMPLE OF FUEL, WHAT IS THE NEXT STEP?
ISSUE OPENED BY DEALERSHIP
CHECK FOR METAL SHAVINGS IN THE FUEL METERING VALVE AND ATTACH PICTURES ON THE VTA AND CALL BACK
CUSTOMER COMMENTS: CUSTOMER STATES THAT VEHICLE STALLED, AND NOW WILL NOT RESTART, VERIFIED COMPLAINT, FOLLOWED GFF TEST PLAN, CHECKED NECESSARY COMPONENTS FOUND NO ISSUES, ADVISED TECH BULLETINS, FOUND BULLETIN 01 10 11, FOLLOWED PROCEEDURE AND FOUND METAL ON THE TOP OF THE FUEL FILTER INSIDE HOUSING, REMOVED FILTER GOT A SAMPLE OF FUEL, WHAT IS THE NEXT STEP?
WORKSHOP FINDINGS: TECH STATES THE FUEL FILTER HOUSING HAS METAL SHAVING AND NO GAS FOUND IN THE FUEL. VEHICLE STALLED AND TOWED TO THE DEALER.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
SUBMITTED PART RELEASE FOR 03L 130 755A.
RANDY IN SERVICE STATED THEY ARE WAITING FOR PARTS TO COME IN. P2
INSTALLED ALL THE PARTS, VEHICLE STARTS AND RUNS, CORRECTLY NO LEAKS, PICS ATTACHED
THANKS FOR THE UPDATE. PLEASE CLOSE THE VTA IF SATISFIED WITH REPAIRS
MORE PICS
SPOKE WITH JOSH HAS HAD PERFORMED ALL THE REPAIRS WAITING TO TEST DRIVE ON MONDAY. PLEASE MAKE SURE TO CLOSE THE VTA ONCE REPAIRS ARE CONFIRMED
TEST DROVE THE VEHICLE ABOUT 30 MILES, FOUND NO ISSUES, NO FAULTS RETURNED, VEHICLE RAN GREAT, NO LEAKS, ISSUE CORRECTED
TECH STATES THERE WAS METAL IN THE HIGH PRESSURE PUMP, ALL FUEL SYSTEM PARTS HAVE BEEN REPLACED, CAR IS FIXED.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments
REPLACED FUEL SYSTEM
VW File Number 716940
Workshop Finding n/a
Model TOUAREG
Model Year 2009
VIN WVGFM77L89D
Vehicle Mileage
34998
TREAD Part ID Open Date
2463
03/05/2011
Sale Order Country
United States
Activity Date 03/05/2011 03/05/2011
03/05/2011
03/05/2011
03/05/2011 03/11/2011 03/18/2011 03/18/2011 03/18/2011
Activity Time 12:02 12:02
12:06
12:06
12:07 16:21 11:28 16:15 16:15
Activity Comments
ISSUE OPENED BY DEALERSHIP
THE CUSTOMER STATES THE VEHICLE STALLED AND WOULD NOT RESTART. VEHICLE HAS BEEN TOWED INTO THE DEALERSHIP AND THE CONCERN HAS BEEN VERIFIED. PUMPED OUT .5 LITER OF FUEL TO ENSURE THAT NO GASOLINE OR OTHER CONTAMINENTS ARE IN FUEL. DIESEL FUEL LOOKS OK AND WILL NOT BURN WHEN LIT. CHECKED FOR FAULTS AND FOUND P0087 (FUEL RAIL PRESSURE TOO LOW). THEN REMOVED THE HIGH PRESSURE FUEL PUMP REGULATING VALVE AND FOUND A LARGE AMOUNT OF METAL ON THE VALVE AND IN THE PUMP. ATTACHED ARE 2 PHOTOS OF THE METAL ON THE REGULATING VALVE AND THE HIGH PRESSURE FUEL PUMP.
CUSTOMER COMMENTS: THE CUSTOMER STATES THE VEHICLE STALLED AND WOULD NOT RESTART. VEHICLE HAS BEEN TOWED INTO THE DEALERSHIP AND THE CONCERN HAS BEEN VERIFIED. PUMPED OUT .5 LITER OF FUEL TO ENSURE THAT NO GASOLINE OR OTHER CONTAMINENTS ARE IN FUEL. DIESEL FUEL LOOKS OK AND WILL NOT BURN WHEN LIT. CHECKED FOR FAULTS AND FOUND P0087 (FUEL RAIL PRESSURE TOO LOW). THEN REMOVED THE HIGH PRESSURE FUEL PUMP REGULATING VALVE AND FOUND A LARGE AMOUNT OF METAL ON THE VALVE AND IN THE PUMP. ATTACHED ARE 2 PHOTOS OF THE METAL ON THE REGULATING VALVE AND THE HIGH PRESSURE FUEL PUMP.
IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 7L6 201 075K-(FUEL TANK), 1K0 906 089 C- (FUEL PUMP), 7L6 201 082 J-(REAR FUEL LINES), 7L6 130 308 C-(FUEL LINES), 7L6 203 491 D-(FUEL COOLER), 059 130 218 Q-(RETENTION VALVE WITH RETURN LINES), 059 130 089 AM-(FUEL RAIL LEFT), 059 130 090 AQ-(FUEL RAIL RIGHT), 059 130 277 AM (6X) (INJECTORS), 059 130 241 CD-(6X) (PRESSURE LINES), 059 130 310 AK-(FUEL LINE), 059 130 309 AT-(FUEL LINE), 059 130 300 DF-(FUEL LINES), 059 130 758 J-(PRESSURE SENSOR), 059 919 523 A-(TEMP SENSOR), 7L6 127 434 A-(FILTER), 059 130 755 AL-(HIGH PRESSURE PUMP), 7L6 919 088 B-(FUEL SUPPLY MODULE LEFT), 7L6 919 088 C-(FUEL SUPPLY MODULE RIGHT), 7L6 919 715 B-(SUCTION JET PUMP LEFT), 7L6 919 715 C-(SUCTION JET PUMP RIGHT), 7L8 919 679 E-(FLANGE). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
SUBMITTED PART RELEASE FOR HIGH PRESSURE PUMP.
D2 ~ PER BRIAN IN SERVICE TECH IS STILL WORKING ON VEHICLE.
VEHICLE HAS BEEN REPAIRED AND RELEASED. THANK YOU.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM.
VW File Number 717742
Model A3
Model Year 2010
VIN WAUKJAFM8AA
Vehicle Mileage
7172
TREAD Part ID Open Date
2010
03/08/2011
Sale Order Country
United States
Workshop Finding CUSTOMER FILLED WITH GASOLINE.
Activity Date 03/08/2011 03/08/2011
03/08/2011
03/08/2011 03/08/2011
03/08/2011
Activity Time 10:58 10:58
11:16
11:16 11:16
11:30
Activity Comments CUSTOMER STATES CAR DIED WHILE DRIVING. CUSTOMER ADDED REGULAR GASONLINE TO A TDI.
ISSUE OPENED BY DEALERSHIP
ADVISED TO DRAIN AND FLUSH THE FUEL SYSTEM. REPLACE THE FUEL FILTER AND ADD FRESH DIESEL FUEL. PERFORM BLEED PROCEDURE AS OUTLINED IN ELSAWEB. UPDATE THE CONTACT OR CALL BACK AS NEEDED. THANKS, MAT
CUSTOMER COMMENTS: CUSTOMER STATES CAR DIED WHILE DRIVING. CUSTOMER ADDED REGULAR GASONLINE TO A TDI.
WORKSHOP FINDINGS: CUSTOMER FILLED WITH GASOLINE.
DRAINED ALL GAS AND CLEANED UP FUEL TANK. ADDED DIESEL FUEL. SOAKED AND CLEANED FUEL PUMP. BLEW OUT LINES. REPLACED FUEL FILTER. PREFORMED BLEED PROCEDURE BASIC SETTING #35 3 TIMES. ROAD TEST. VEHICLE NOW RUNNING TO SPEC. RETURNED VEHICLE TO CUSTOMER. THANKS.
Consultant's Closing Comments ?
VW File Number 717852
Workshop Finding n/a
Model JETTA
Model Year 2009
VIN 3VWTL81K49M
Vehicle Mileage
32179
TREAD Part ID Open Date
2374
03/08/2011
Sale Order Country
United States
Activity Date 03/08/2011 03/08/2011 03/08/2011
03/08/2011 03/08/2011 03/08/2011 03/08/2011
03/08/2011
03/08/2011 03/15/2011 03/15/2011 03/15/2011
Activity Time 12:39 12:39 12:48
12:48 13:15 13:45 13:53
13:53
15:42 12:57 13:03 13:03
Activity Comments
CUSTOMER REPORTS THAT THE VEHICLE LOST POWER AND THEN DIED AND WILL NOT RESTART. VERIFY CONCERN, VEHICLE WILL NOT START. CHECK FOR ANY CODES IN SYSTEM, FOUND P0087 LOW FUEL RAIL PRESSURE DETECTED. R+I FUEL FILTER AND FOUND A LOT OFMETAL CONTAMINATION IN FILTER. ASKED CUSTOMER IF GASOLINE OR BIO-DIESEL, NO ONLY USING LOW SULFUR.
ISSUE OPENED BY DEALERSHIP
ADVISED THE TECH TO ATTACH PICTURES SHOWING THE METAL CONTAMINATION AT THE FUEL FILTER. ALSO ADVISED TO REMOVE THE N290 METERING VALVE ON THE HIGH PRESSURE PUMP AND CHECK FOR METAL CONTAMINATION AND IF THERE IS TAKE PICTURES AND ATTACH TO THE VTA. WHEN THE PICTURES ARE ATTACHED PLEASE CONTACT THE HELPLINE FOR FURTHER ADVISE.
CUSTOMER COMMENTS: CUSTOMER REPORTS THAT THE VEHICLE LOST POWER AND THEN DIED AND WILL NOT RESTART. VERIFY CONCERN, VEHICLE WILL NOT START. CHECK FOR ANY CODES IN SYSTEM, FOUND P0087 LOW FUEL RAIL PRESSURE DETECTED. R+I FUEL FILTER AND FOUND A LOT OFMETAL CONTAMINATION IN FILTER. ASKED CUSTOMER IF GASOLINE OR BIO-DIESEL, NO ONLY USING LOW SULFUR.
HERE ARE SOME PICTURES OF METAL CONTAMINATION IN FUEL FILTER.
HERE ARE PICS OF N-290
PART RELEASED
THE HIGH PRESSURE PUMP IS ON BLOCK. PLEASE RELEASE THE HIGH PRESSURE PUMP FOR THE DEALER WHEN ADVISING TO REPLACE THE FUEL SYSTEM. 03L 130 755A -(HIGH PRESSURE PUMP) IF THERE IS METAL IN THE FUEL SYSTEM PLEASE CONTACT YOUR FOM. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
ON SALES DOC. 1007654545.
S/O PARTS ON 3/8. WILL REOPEN TICKET IF FURTHER ASSITANCE IS NEEDED.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments S/O PARTS ON 3/8. WILL REOPEN TICKET IF FURTHER ASSITANCE IS NEEDED.
VW File Number 718413
Model JETTA
Model Year 2009
VIN 3VWCL71K09
Vehicle Mileage
58508
TREAD Part ID Open Date
2010
03/09/2011
Sale Order Country
United States
Workshop Finding n/a
Activity Date 03/09/2011 03/09/2011 03/09/2011
03/09/2011
03/09/2011 03/15/2011 03/15/2011 03/15/2011
Activity Time 11:55 11:55 11:58
11:58
14:46 19:34 20:01 20:01
Activity Comments
CUSTOMER STATED VEHICLE QUIT WHILE DRIVING. REMOVED THE FUEL FILTER AND FOUND METAL DEBRIS IN THE FUEL FILTER.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATED VEHICLE QUIT WHILE DRIVING. REMOVED THE FUEL FILTER AND FOUND METAL DEBRIS IN THE FUEL FILTER.
I WILL RELEASE PART NUMBER 03L 130 755A. IF THERE IS METAL IN THE FUEL SYSTEM PLEASE CONTACT YOUR FOM. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
YOUR ORDER HAS BEEN RECEIVED AND WILL PROCESS ON SALES DOC. 1007658951.
PARTS HAVE COME IN AND ARE IN THE PROCESS OF BEING INSTALLED.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments TECH TO REPLACE THE FUEL SYSTEM, COMPLETED.
VW File Number 718581
Workshop Finding n/a
Model JETTA
Model Year 2009
VIN 3VWCL71K69M
Vehicle Mileage
51718
TREAD Part ID Open Date
2010
03/09/2011
Sale Order Country
United States
Activity Date 03/09/2011 03/09/2011 03/09/2011 03/09/2011 03/09/2011
03/09/2011
03/09/2011 03/16/2011 03/18/2011 03/18/2011 03/18/2011 03/18/2011
Activity Time 14:32 14:32 14:41 14:41 14:57
15:11
16:53 16:37 16:59 17:01 18:35 18:35
Activity Comments ISSUE OPENED BY DEALERSHIP
VEH. LOST POWER WHILE DRIVING. FOUND METAL FLAKES ON TOP OF FUEL FILTER
ADVISED TECH TO CLEAN THEN REMOVE THE N290 FROM THE HIGH PRESSURE PUMP. IF THE INSIDE OF THE HIGH PRESSURE PUMP IS CLEAN REINSTALL THE N290, CLEAN THE FUEL FILTER HOUSING, AND REPLACE THE FUEL FILTER. IF METAL DEBRIS IS ALSO PRESENT UNDER THE N290 CALL BACK FOR FURTHER ASSISTANCE.
CUSTOMER COMMENTS: VEH. LOST POWER WHILE DRIVING. FOUND METAL FLAKES ON TOP OF FUEL FILTER
FOUND METAL DEBRIS UNDER N290
IF THERE IS METAL IN THE FUEL SYSTEM PLEASE CONTACT YOUR FOM. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES. THE HIGH PRESSURE PUMP IS CURRENTLY ON BLOCK. I WILL REQUEST FOR THE PART TO BE RELEASED TO YOUR DEALER AND UPDATE THE TICKET WITH THE SALES DOC.
YOUR ORDER HAS BEEN RECEIVED AND WILL PROCESS ON SALES DOC. 1007660378.
SPOKE WITH DAVID AND THE TECH IS WORKING ON THE CAR AT THIS TIME.
REPLACED FUEL SYSTEM AND PERFORMED TEST DRIVE. ALL SYSTEMS GO. THANKS, JASON.
CUSTOMER WILL TAKE DELV.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM, COMPLETED.
VW File Number 718803
Workshop Finding n/a
Model JETTA
Model Year 2010
VIN 3VWRL7AJ5AM
Vehicle Mileage
38821
TREAD Part ID Open Date
2374
03/10/2011
Sale Order Country
United States
Activity Date 03/10/2011 03/10/2011 03/10/2011
03/10/2011
03/10/2011 03/10/2011 03/10/2011 03/10/2011 03/15/2011 03/15/2011 03/17/2011 03/18/2011 03/18/2011 03/18/2011 03/18/2011 03/18/2011 03/18/2011
Activity Time 09:10 09:10 09:40
09:40
09:41 09:44 09:48 12:43 09:24 09:42 14:04 09:35 09:44 10:30 16:02 16:05 16:05
Activity Comments
CUSTOMER STATES GLOW PLUG LIGHT CAME ON WHILE DRIVING, ENGINE LOST POWER AND THEN STALLED. NOW ENGINE CRANKS BUT WON'T START. SCAN 5051B, P0087 AND MANY OTHER DTC'S, SEE ATTACHED, STORED. FUEL IS CONTAMINATED, FUEL FILTER HOUSING HAS SHINY METAL SHAVINGS INT IT, SEE PIC. CONTACT HELPLINE PER TSB 01-10-11.
ISSUE OPENED BY DEALERSHIP
CUSTOMER COMMENTS: CUSTOMER STATES GLOW PLUG LIGHT CAME ON WHILE DRIVING, ENGINE LOST POWER AND THEN STALLED. NOW ENGINE CRANKS BUT WON'T START. SCAN 5051B, P0087 AND MANY OTHER DTC'S, SEE ATTACHED, STORED. FUEL IS CONTAMINATED, FUEL FILTER HOUSING HAS SHINY METAL SHAVINGS INT IT, SEE PIC. CONTACT HELPLINE PER TSB 01-10-11.
? IF THERE IS ANY EVIDENCE THAT THE FUEL WAS CONTAMINATED WITH GASOLINE, WATER, OR ALCOHOL, PLEASE CONTACT YOUR FOM BEFORE REPLACING ANY COMPONENTS. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
ALSO FAXED DPF CHECK SHEET TO DEALER ADVISED TO FILL OUT AND FAX BACK TO 800 403 4710
NN 290 WAS REMOVED AND LOT'S OF METAL WAS FOUND
RELEASE HIGH PRESURE PUMP.
YOUR ORDER HAS BEEN RECEIVED AND WILL PROCESS ON SALES DOC. 1007662699.
REPLACED ALL PARTS AS DIRECTED. ENGINE STARTS AND RUNS. DTC P2463 PARTICULATE FILTER SOOT ACCUMULATION STATIC IS STORED. TEST PLAN FOR REGENERATION COMPLETES, BUT MIL STAYS ON AND GLOW PLUG LIGHT FLASHES. ROAD TEST ON EXPRESSWAY AS WELL WITH NO CHANGE. FILLED OUT AND FAXED DPF CHECK SHEET.
ADVISED TO REPLACE DPF AND CALL BACK FOR TELEDIAG WHEN DONE.
SPOKE TO NOLAN IN SERVICE. STATED THEY ARE WAITING ON PARTS. P2.
REPLACED DPF. CONTACT HELPLINE FOR TELEDIAG TO RESET BASIC SETTINGS.
TRANSFERED TO BILLS VOICEMAIL
RESET DPF VIA TELEDIAGNOSIS.
ROAD TESTED VEHICLE AFTER REPAIRS. WILL RELEASE VEHILCE TO CUSTOMER. THANKS.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments
REPALCE THE FUEL SYSTEM
VW File Number 718819
Model JETTA
Model Year 2009
VIN 3VWRL71K89M
Vehicle Mileage
22935
TREAD Part ID Open Date
2010
03/10/2011
Sale Order Country
United States
Workshop Finding
PULLED FUEL FILTER FOUND METAL CONTAMINATION PART #03L130755A IS ONLY AVAILABLE FROM VW TECH LINE RELEASE
Activity Date 03/10/2011 03/10/2011
03/10/2011
03/10/2011 03/10/2011 03/10/2011 03/15/2011 03/15/2011 03/15/2011
Activity Time 09:28 09:28
09:47
09:47 09:47 13:23 15:25 16:52 16:52
Activity Comments
CUST PUT GAS IN DIESEL DROVE TILL IT QUIT PULLED FUEL FILTER FOUND METAL CONTAMINATION PART #03L130755A IS ONLY AVAILABLE FROM VW TECH LINE RELEASE
ISSUE OPENED BY DEALERSHIP
ADVISED TECH THAT IF THERE IS METAL BELOW THE N 290 WE NEED TO CONTACT THE FOM AND PERFORM THE FOLLOWING. IF THERE IS METAL IN THE FUEL SYSTEM PLEASE CONTACT YOUR FOM. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES.
CUSTOMER COMMENTS: CUST PUT GAS IN DIESEL DROVE TILL IT QUIT.
WORKSHOP FINDINGS: PULLED FUEL FILTER FOUND METAL CONTAMINATION PART #03L130755A IS ONLY AVAILABLE FROM VW TECH LINE RELEASE
YOUR ORDER HAS BEEN RECEIVED AND WILL PROCESS ON SALES DOC. 1007662621.
THANKS
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED FUEL SYSTEM, COMPLETED.
VW File Number 718910
Model JETTA
Model Year 2010
VIN 3VWAL7AJ6AM0
Vehicle Mileage
33473
TREAD Part ID Open Date
2374
03/10/2011
Sale Order Country
United States
Workshop Finding n/a
Activity Date 03/10/2011 03/10/2011
03/10/2011
03/10/2011 03/10/2011 03/17/2011 03/17/2011 03/17/2011 03/17/2011 03/17/2011 03/17/2011 03/17/2011 03/17/2011 03/17/2011 03/17/2011
Activity Time 11:09 11:09
11:29
11:29 17:01 09:33 10:08 10:21 10:46 11:00 11:13 11:39 11:53 16:43 16:43
Activity Comments CUSTOMER STATED WHILE DRIVING ENGINE LIGHT CAME ON THEN CAR DIED AND WOULDNT RESTART.SCANNED VEHICLE FOUND STORED FAULT P0087 FUEL PRESSURE IN THE DISTRIBUTO/SYSTEM PRESSURE TOO LOW.INSPECTED FUEL FILTER FOUND DEBREE SEE PHOTOS.PUT A SAMPLE OF FUEL IN FOAM CUP DID NOT MELT.
ISSUE OPENED BY DEALERSHIP
ADVISED BRENT IF THERE IS METAL IN THE FUEL SYSTEM PLEASE CONTACT YOUR FOM. REPLACE THE FOLLOWING COMPONENTS> 03L 130 321-(LINE), 03L 130 301-(PRESSURE LINE), 03L 130 089-(RAIL), 5N0 130 307J-(LINE), 1K0 127 400F-(FILTER), 03L 130 235K-(RETURN LINE), 03L 130 277A-(INJECTORS), 03L 130 301R-(PRESSURE LINE), 03L 130 301B-(PRESSURE LINE), 03L 130 301C-(PRESSURE LINE), 1K0 201 060 GP-(FUEL TANK), 5N0 906 129B-(AUXILIARY PUMP), 03L 130 755 A-(HIGH PRESSURE PUMP), 1K0 919 050 J-(IN TANK FUEL PUMP). PLEASE CONSULT ETKA FOR THE LATEST PART # ON ALL COMPONENTS. ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLAN DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES. THERE IS A PART BLOCK ON THE HIGH PRESSURE PUMP. I WILL REQUEST FOR THIS PART TO BE RELEASED TO YOUR DEALER DIRECTLY.
CUSTOMER COMMENTS: CUSTOMER STATED WHILE DRIVING ENGINE LIGHT CAME ON THEN CAR DIED AND WOULDNT RESTART.SCANNED VEHICLE FOUND STORED FAULT P0087 FUEL PRESSURE IN THE DISTRIBUTO/SYSTEM PRESSURE TOO LOW.INSPECTED FUEL FILTER FOUND DEBREE SEE PHOTOS.PUT A SAMPLE OF FUEL IN FOAM CUP DID NOT MELT.
YOUR ORDER HAS BEEN RECEIVED AND WILL PROCESS ON SALES DOC. 1007664331.
CALLED DEALER, GOT SENT TO VOICE MAIL TWICE. WILL TRY AGAIN LATER.
TRANSFERRED TO VOICE MAIL. WILL TRY AGAIN LATER.
REPLACED COMPLETE FUEL SYSETM AS ADVISED UNABLE TO ADAPT INJECTORS TO ECM KEEP GETTING A ERROR MESSAGE.TOOK SCREEN SHOT OF ERROR MESSAGE ATTCHED TO CASE.
PLEASE PERFORM CAP DISHARGE THAN RE-CHECK.
PERFORMED CAP DISCHARGE INJECTORS STILL WONT TO CODE ATTACHED GFF AS REQUESTED BY BRIAN TANNER
ATTEMPT WITH 5052 WITH BASE 17. IF VALUES STILL NOT ACCEPTED REPLACE THE ECM.
D2. PER TODAYS UPDATE.
USED 5052 INJECTORS ADAPTED TEST DROVE VEHICLE OPERATING TO MANUFACTURES INTENT.
ISSUE CLOSED BY CONSULTANT - RESOLUTION SUPPLIED
ISSUE UPDATED
Consultant's Closing Comments REPLACED ENTIRE FUEL SYSTEM
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IN THE UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF TEXAS
HOUSTON DIVISION
ZELTON BEALL, III, Individually, §
and on Behalf of Others Similarly §
Situated,
§
PLAINTIFFS,
§
§
VS.
§
§
VOLKSWAGEN GROUP OF
§
AMERICA, INC. and ROBERT
§
BOSCH, LLC,
§
DEFENDANTS.
§
CIVIL ACTION NO 4:11-CV-484
PLAINTIFF'S AMENDED CLASS ACTION COMPLAINT Under Rule 15(a)(1)(B), Plaintiff, ZELTON BEALL, III, individually and on
behalf of a class of all similarly situated persons, files this Amended Class Action
Complaint against VOLKSWAGEN GROUP OF AMERICA, INC., VOLKSWAGEN
AG, ROBERT BOSCH, LLC, and ROBERT BOSCH GmbH.
I. PARTIES
1. Plaintiff, ZELTON BEALL, III ("Beall," "Plaintiff," or "Plaintiff Class" as
described below), is a resident of Texas, and he is the named class representative of this
class action. Plaintiff brings this action on behalf of himself and all others similarly
situated owners of Volkswagen Jetta TDI's with a Bosch fuel pump model 03L-130-755-
A, Bosch 1000 (the "Fuel Pump"), and owners and lessees of Volkswagen Jetta TDI's as
more fully described herein.
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2. Defendant, VOLKSWAGEN GROUP OF AMERICA, INC. ("Volkswagen"), is a foreign corporation--New Jersey--doing business in the state of Texas for the purpose of accumulating monetary profits. Volkswagen may be served with process by and through its registered agent, CT Corporation System, 350 N. St. Paul St., Suite 2900, Dallas, Texas 75201-4234.
3. Defendant, VOLKSWAGEN AG ("Volkswagen AG"), is the parent corporation of VOLKSWAGEN GROUP OF AMERICA, INC. Volkswagen AG is a foreign corporation--Germany--who may be served with process under Rule 4 of the Federal Rules of Civil Procedure.
4. Defendant, ROBERT BOSCH, LLC ("Bosch"), based upon information and belief, is a foreign limited liability company organized under the laws of the state of Delaware, having its principal place of business at 2800 S. 25th Avenue, Broadview, Illinois 60155, and it may be served with process by and through its registered agent, CT Corporation System, 350 N. St. Paul St., Suite 2900, Dallas, Texas 75201-4234.
5. Defendant, ROBERT BOSCH GmbH ("Bosch GmbH") is a foreign corporation--Germany--who may be served with process under Rule 4 of the Federal Rules of Civil Procedure.
6. Volkswagen and Volkswagen AG are collectively referred to as Volkswagen.
7. Bosch and Bosch GmbH are collectively referred to as Bosch 8. Volkswagen and Bosch are collectively referred to as Defendants.
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II. JURISDICTION 9. This Court has jurisdiction over this lawsuit under 28 U.S.C. § 1332(a)(1) because the Plaintiff and the Defendants are citizens of different states or of different countries and the amount in controversy exceeds $75,000, excluding interest and costs. 10. This Court also has jurisdiction over this lawsuit under 28 U.S.C. § 1332(d) because it is a civil action filed under Rule 23 of the Federal Rules of Civil Procedure.
III. VENUE 11. Venue is proper in this District under 28 U.S.C. § 1392(a)(2) because a substantial part of the events or omissions giving rise to the lawsuit occurred in this district.
IV. PLAINTIFF'S CLASS ACTION ALLEGATIONS 12. Pursuant to Rules 23(a), 23(b)(1), 23(b)(2), and 23(b)(3) of the Federal Rules of Civil Procedure, Plaintiff brings this action on behalf of all persons who, purchased, own, or lease Volkswagen Jetta TDI's with the Fuel Pump in the last four years in Texas, and owners of Volkswagen Jetta TDI's as more fully described herein (the "Plaintiff Class").
Rule 23(a) Prerequisites 13. Prosecution of the Plaintiff Class's claims is appropriate because the prerequisites of Rule 23a of the Federal Rules of Civil Procedure are met.
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14. There are or were thousands of geographically dispersed members of the Plaintiff Class, which renders joinder impracticable. Class members can be identified using records maintained by Defendants and the Plaintiff Class' own vehicles.
15. There is a well-defined community of interest in the questions of law and fact uniformly affecting the members of the Plaintiff Class. The questions of law and fact common to the class members include, but are not limited to, the following:
a. Whether Volkswagen and Bosch are strictly liable for the design, manufacture, and marketing of the Fuel Pump;
b. Whether Volkswagen and Bosch negligently designed, manufactured, and marketed the Fuel Pump in a defective condition;
c. Whether Volkswagen and Bosch's design, manufacture, and marketing of the Fuel Pump in a defective condition was fraudulent inducement or fraud by non-disclosure;
d. Whether Volkswagen and Bosch designed, manufactured, marketed, sold and warranted the Fuel Pump in a defective condition violating the Texas Deceptive Trade Practices Act ("DTPA");
e. Whether Volkswagen and Bosch breached its express or implied warranties in the design, manufacture, and sale of the Fuel Pump; and
f. The measure of damages and the nature of appropriate equitable relief to the members of the Plaintiff Class.
16. Plaintiff's claims are typical of the claims of the members of the Plaintiff Class and fairly encompass the claims of the members of the class.
17. Plaintiff and the members of the Plaintiff Class are similarly or identically harmed by the same systematic and pervasive pattern of Defendants' unlawful conduct.
18. As set forth more fully below, Volkswagen and Bosch designed, manufactured, and marketed the Fuel Pump that was used in Volkswagen Jetta TDI's.
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19. All members of the Plaintiff Class are injured in their property by reason of Volkswagen and Bosch's unlawful conduct alleged herein.
20. Plaintiff and his counsel will fairly and adequately protect the interests of the members of the Plaintiff Class.
21. There are no material conflicts between the claims of Plaintiff and the members of the Plaintiff Class that would make class certification inappropriate.
22. Counsel for the class will vigorously assert the claims of the members of the Plaintiff Class.
Rule 23(b) Prerequisites 23. Prosecution of the claims of the Plaintiff Class as a class action is appropriate under Rules 23(b)(1)(B), 23(b)(2), and 23(b)(3). 24. The prosecution of separate actions by or against individual members of the class would create a risk of (1) inconsistent or varying adjudications with respect to individual class members that would establish incompatible standards of conduct for Defendants or (2) adjudications with respect to individual members of the class which would as a practical matter be dispositive of the interests of the other members not parties to the adjudications or substantially impair or impede their ability to protect their interests. 25. One or more of the Defendants has failed or refused to act on grounds generally applicable to the class, thereby making appropriate final injunctive relief or corresponding declaratory relief with respect to the Plaintiff Class. Specifically, Defendants have attempted to deprive the members of the Plaintiff Class of their
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reasonable use and failed to repair or replace the Fuel Pump and/or fuel system. Plaintiff seeks preliminary and permanent injunctive and equitable relief on behalf of the entire Plaintiff Class on grounds generally applicable to the entire Plaintiff Class, to enjoin and prevent Defendants from continuing to manufacture, market, and sell vehicles with the Fuel Pump and manufacture, market, and sell the Fuel Pump.
26. The questions of law or fact common to the members of the Plaintiff Class predominate over any questions affecting only the individual members. Plaintiff will be able to demonstrate a viable method for proving common impact and damages to the members of the Plaintiff Class.
27. A class action is superior to other methods for the fair and efficient resolution of this controversy.
V. BACKGROUND FACTS 28. Beall purchased a 2009 Volkswagen Jetta TDI, bearing VIN number 3VWRL71K99M047297 (the "Jetta"). 29. Beall purchased an extended warranty covering certain repairs, including the Fuel Pump for the Jetta, which was marketed and sold through a Volkswagen dealer, which purported to, but in fact did not, cover the Fuel Pump defect. 30. The Fuel Pump was a component installed in the Jetta when Beall purchased it from Volkswagen. 31. Beall's fuel system failed as a result of the Fuel Pump.
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32. Beall took the Jetta to a Volkswagen dealership to have the Fuel Pump, fuel system, and/or Jetta repaired or replaced. The Volkswagen dealership refused to repair or replace the Fuel Pump, fuel system, or Jetta.
33. Beall then contacted Volkswagen to attempt to have his Fuel Pump and fuel system repaired or replaced. Volkswagen also refused to repair or replace the Fuel Pump and fuel system.
VI. CAUSES OF ACTION A. STRICT LIABILITY 34. At all times relevant to this lawsuit, Volkswagen and Bosch were in the business of designing, manufacturing, marketing, selling and otherwise placing into the stream of commerce Jettas with the Fuel Pump. 35. At all material times, as part of its business, Volkswagen and Bosch were regularly engaged in business in the State of Texas of designing, manufacturing, and selling the Fuel Pump, including Plaintiff and the Plaintiff Class' Fuel Pump, which are intended to and do reach ultimate consumers. 36. The Fuel Pump was designed, manufactured, marketed, and sold by Volkswagen and Bosch to Plaintiff and the Plaintiff Class, and Volkswagen and Bosch are and were legally responsible and liable for defects in the Fuel Pump under the doctrine of strict liability. 37. The Fuel Pump was designed, manufactured, and marketed and placed into the stream of commerce by Volkswagen and Bosch in a defective condition.
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38. The Fuel Pump was substantially unchanged from the time it was placed into the stream of commerce until the catastrophic failure.
B. DESIGN DEFECT 39. The Fuel Pump's design was defective. 40. As a result of the defective design, the Fuel Pump unexpectedly failed during normal and foreseeable operation of the Jetta. 41. Comparing the utility, versus risk of harm, the Fuel Pump, as Volkswagen and Bosch designed it, was defective. 42. At the time the Fuel Pump left Volkswagen and Bosch's control, there were safer alternative designs that would have prevented the events described herein.
C. MANUFACTURING DEFECT 43. The Fuel Pump was manufactured defectively. 44. The manufacturing defect was the producing and proximate cause of Plaintiff and the Plaintiff Class' resulting damages.
D. MARKETING DEFECT 45. Volkswagen and Bosch defectively marketed the Fuel Pump. 46. Volkswagen and Bosch failed to give adequate warnings of the Fuel Pump's dangers. 47. This failure to warn and/or give adequate instructions rendered the Fuel Pump defective as marketed by Volkswagen and Bosch. 48. The marketing defects were the producing and proximate cause of Plaintiff and the Plaintiff Class' resulting damages.
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E. NEGLIGENCE 49. Volkswagen and Bosch had a duty to design, manufacture, and market the Fuel Pump in a non-defective and a safe manner. 50. Volkswagen and Bosch breached their duty. 51. Volkswagen and Bosch's breach proximately caused Plaintiff and the Plaintiff Class' damages. 52. Additionally, Volkswagen and Bosch had a duty to adequately test and inspect the Fuel Pump before its sale. 53. Volkswagen and Bosch owed a legal duty of care to Plaintiff and the Plaintiff Class concerning the design, manufacturing, marketing, and sale of the Fuel Pump. 54. Volkswagen and Bosch breached their duty of care. 55. Each of these acts and/or omissions, whether taken singularly or in any combination, constitutes an act or acts of negligence, all of which proximately caused Plaintiff and the Plaintiff Class' damages. F. FRAUDULENT INDUCEMENT AND FRAUD BY NON-DISCLOSURE 56. Volkswagen and Bosch concealed and failed to disclose to Plaintiff and the Plaintiff Class that the Fuel Pump was defectively designed, manufactured, marketed and sold. 57. Volkswagen and Bosch sold the Fuel Pump to Plaintiff and the Plaintiff Class without disclosing the foregoing information despite the fact that they had a duty to disclose such information.
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58. These facts were material because such information affected Plaintiff and the Plaintiff Class' decision to purchase the Jetta.
59. Volkswagen and Bosch knew that Plaintiff and the Plaintiff Class were not aware of the defects and problems described herein and he did not have an equal opportunity to discover the defects.
60. Based on information and belief, Volkswagen and Bosch deliberately failed to disclose and intentionally concealed the various design, manufacturing, and marketing defects that existed in the Fuel Pump.
61. Volkswagen and Bosch's failure to disclose such information was intentional and was designed to induce Plaintiff and the Plaintiff Class to proceed with the purchase of the Jetta with the Fuel Pump.
62. Plaintiff and the Plaintiff Class did, in fact, rely upon Volkswagen and Bosch's failure to disclose such defects and purchased the Jetta with the Fuel Pump.
63. Plaintiff and the Plaintiff Class suffered actual damages as a result of Volkswagen and Bosch's fraudulent nondisclosure.
64. Additionally, Volkswagen and Bosch's intentional, unlawful, and fraudulent conduct entitles Plaintiff and the Plaintiff Class to recover exemplary damages.
G. DECEPTIVE TRADE PRACTICES 65. Plaintiff and the Plaintiff Class are "consumers" as defined by Tex. Bus. & Com. Code Ann. § 17.45(4).
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66. Plaintiff and the Plaintiff Class sought or acquired goods or services by purchasing those goods or services from Volkswagen and Bosch.
67. Volkswagen and Bosch violated the Texas Deceptive Trade Practices Act ("DTPA") (Tex. Bus. & Com. Code Ann. § 17.44 et seq.) because Volkswagen and Bosch engaged in false, misleading and/or deceptive acts or practices that Plaintiff and the Plaintiff Class relied on to their detriment.
68. Volkswagen and Bosch also violated §§ 17.46(b) including, but are not limited to:
a. § 17.46(b)(5); b. § 17.46(b)(7); c. § 17.46(b)(9); d. § 17.46(b)(13); e. § 17.46(b)(20); and f. § 17.46(b)(24). 69. Volkswagen and Bosch's acts and omissions also constitute violations of the DTPA, including, but not limited to: a. Committing false, misleading or deceptive acts or practices as
defined by § 17.46(b); b. Breach of an express warranty c. Breach of an implied warranty; and d. Unconscionable action or courses of action.
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70. Volkswagen and Bosch's acts and omissions were a producing cause of the Plaintiff and the Plaintiff Class' damages.
71. Volkswagen and Bosch's conduct was committed knowingly and/or intentionally because, at the time of the acts and practices complained of, Volkswagen and Bosch had actual awareness of the falsity, deception, or unfairness of the acts or practices giving rise to Plaintiff and the Plaintiff Class' claim and they acted with a specific intent that Plaintiff and the Plaintiff Class act in detrimental reliance on the falsity or deception and/or in detrimental ignorance of the undisclosed facts.
H. INJUNCTIVE RELIEF 72. As a result of the Defendants' past and likely future conduct, the Plaintiff and Plaintiff Class are entitled to injunctive relief on behalf of the Plaintiff Class. Defendants should be enjoined from making any further misrepresentations concerning the cause of the unintended malfunction of the Fuel Pump. Defendants should be ordered to take all steps necessary to fully investigate the source of the problem, including significant testing of the Fuel Pump and full disclosure of the results of those tests. The Defendants should be ordered to provide alternative transportation to Class Members at no cost to the Plaintiff Class or Plaintiff while Defendants repair and remedy the defective Fuel Pump on the Plaintiff Class' vehicles. 73. Plaintiff also requests that the Defendants be enjoined from collecting any further financing and/or lease payments from Plaintiff Class whose vehicles were financed or leased from companies owned or within the control of the Defendants. Further, Plaintiff requests that the Defendants be ordered to make payments on behalf of
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Plaintiff Class who have leased or financed their vehicles using other financing companies.
74. Plaintiff and the Plaintiff Class have a substantial likelihood of success on the merits and Plaintiff and the Plaintiff Class risk irreparable, immeasurable harm should the injunctive relief not be granted. The Defendants have failed to remedy the problem with the Fuel Pump despite Plaintiff's several attempts to seek a remedy to the defect.
75. Defendants will incur little if any harm as a result of the requested injunctive relief. Indeed the requested injunctive relief may save the Defendants money in the long run.
VII. DAMAGES 76. Volkswagen and Bosch's wrongful and negligent acts, omissions, and carelessness are the proximate and producing cause of Plaintiff and the Plaintiff Class' damages. 77. As a direct result of Volkswagen and Bosch's conduct, Plaintiff and the Plaintiff Class have suffered economic damages, all of which they are entitled to recover. 78. Plaintiff and the Plaintiff Class are also entitled to recover mental anguish damages because Volkswagen and Bosch knowingly acted in bad faith, which was the producing cause of Plaintiff and the Plaintiff Class' mental anguish. 79. Under the DTPA, Plaintiff and the Plaintiff Class are also entitled to recover treble damages because Volkswagen and Bosch's conduct was committed knowingly or intentionally.
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80. Plaintiff and the Plaintiff Class are entitled to exemplary damages as a result of Volkswagen and Bosch's breaches of the duties owed as described above.
81. When viewed objectively from the standpoint of Volkswagen and Bosch, at the time of the occurrence in question, Volkswagen and Bosch's conduct involved an extreme degree of risk and Volkswagen and Bosch had actual, subjective awareness of the risk involved, but they nevertheless proceeded with conscious indifference to the rights, safety, or welfare of others.
82. As a result of Volkswagen and Bosch's acts and omissions, Plaintiff and the Plaintiff Class have incurred additional damages, including pre-judgment and postjudgment interest as provided by law and such further relief as this Court deems necessary, just and proper.
83. Plaintiff and the Plaintiff Class seek recovery of their reasonable and necessary attorneys' fees under the DTPA.
84. Plaintiff and the Plaintiff Class seek injunctive relief as more fully described above.
VIII. JURY DEMAND 85. Plaintiff and the Plaintiff Class demand a trial by a jury and have submitted the requisite associated fee. 86. Plaintiff and the Plaintiff Class ask that they be provided a judgment against Volkswagen and Bosch; that they recover their damages in accordance with the evidence; that they recover costs of Court they expend; that they recover interest, both
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pre- and post-judgment to which they are entitled under the law; and for any other and further relief, both general and special, legal and equitable, to which they may be justly entitled.
Respectfully submitted,
______________________________________ Shane A. McClelland State Bar No. 24046383 SD Tex Bar Number: 642324 Attorney-in-Charge for Plaintiffs SMcClelland@SHMFIRM.COM
OF COUNSEL
SIMON HERBERT & MCCLELLAND, LLP
3701 Kirby Drive, Suite 845
Houston, Texas 77098
Phone:
(713) 987-7100
Fax: (713) 987-7120
Kyle C. Herbert State Bar No. 24043724 SD Tex Bar Number: 589113 Kherbert@shmfirm.com SIMON HERBERT & MCCLELLAND, LLP
Mark J. Beausoleil
State Bar No.: 00795242
BEAUSOLEIL LAW GROUP
P.O. Box 663
Liberty, Texas 77575
Phone:
936-336-6275
Fax: 936-336-2266
ATTORNEYS FOR PLAINTIFF AND THE PLAINTIFF CLASS
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CERTIFICATE OF SERVICE I certify that the foregoing was served in accordance with the Federal Rules of Civil Procedure on APRIL 11, 2011, to the following: VOLKSWAGEN GROUP OF AMERICA, INC. Strasburger & Price LLP Mr. William Worthington 1401 McKinney, Suite 2200 Houston, TX 77010 ROBERT BOSCH, LLC Sheehy, Ware & Pappas, P.C. Mr. Richard Sheehy 909 Fannin Street, Suite 2500 Houston Texas 77010
______________________________________ Shane A. McClelland
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