Congratulations on Your Purchase!
Your new Toshiba DOCSIS Cable Modem will provide you with high-speed access to the Internet through your cable TV (CATV) network. Accesses are at a fraction of the time it takes traditional telephone modems. In addition, your service will be always connected. These features give you the information you want, when you want it, and your telephone line is kept free.
Contact Information
Support Information
Phone: (949) 583-3223
Fax: (949) 583-3597
e-mail: cablesupport@networks.toshiba.com
Sales Information
Phone: (949) 461-4840
e-mail: cablesales@networks.toshiba.com
Web Page
Important Rules for Safe Operation
In addition to the careful attention devoted to quality standards in the manufacture of your Toshiba DOCSIS Cable Modem, safety is a major factor in the design of every product. However, safety is your responsibility, too. This section lists important information that will help assure your enjoyment and proper use of the Cable Modem and accessory equipment. Please read them carefully before operating and using your modem.
Installation Safety
- Read and Follow Instructions: You should read all the safety and operating instructions before operating the modem. Follow all operating instructions.
- Retain Instructions: You should save all the safety and operating instructions for your future reference.
- Heed Warnings: Comply with all warnings on the products and in the operating instructions.
- Check Power Sources: Operate this product only from the type of power source indicated on the product's marking label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.
- Be Careful of Overloading: Do not overload wall outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard. Periodically examine the cord, and, if its appearance indicates damage or deteriorated insulation, have it replaced by your service technician.
- Protect Power Cords: Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the product.
Ventilation and Usage
- Check Ventilation: Slots and openings in the enclosure are provided for ventilation to ensure reliable operation of the product and to protect it from overheating. Do not block or cover these openings. Never block these openings by placing the product on a bed, sofa, rug, or other similar surface. Never place this product near or over a radiator or heat register, or any other heat source (including amplifiers). Do not place this product in a built-in installation, such as a bookcase or equipment rack, unless you provide proper ventilation.
- Do Not Use Accessories: Do not use attachments, unless they are recommended by Toshiba, as they may cause electrical or fire hazards.
- Use the Recommended AC Adapter: You must use the Adaptor that comes with your Toshiba Cable Modem.
- Do Not Use Near Water: Do not use this product near water - for example, near a bath tub, sink or laundry tub, in a wet basement or near a swimming pool, and the like.
- Do Not Place Near High Temperature Source: For example, near a steamer, kitchen range fire, and the like.
- Use Caution in Mounting This Product: Do not place this product on an unstable surface or support. The product may fall, causing serious injury to a child or adult, as well as serious damage to the product.
- Use Care in Moving Product-and-Cart Combinations: Quick stops, excessive force, and uneven surfaces may cause the product-and-cart combination to overturn.
- Ground the Cable System: Be sure that the outside cable system is grounded, so as to provide some protection against voltage surges and built-up static charges. Section 810 of the National Electric Code, ANSI/NFPA No. 70-1984 (Section 54 of the Canadian Electrical Code, Part 1) provides information with respect to proper grounding of the cable system.
Do not disconnect RF cable from your Cable Modem while the power to your modem is on.
Use and Service
- Unplug Power Before Cleaning: Do not use liquid cleaner or aerosol cleaner. Use a damp cloth for cleaning.
- Keep Objects Out of Openings: Never push objects of any kind into this product through openings, as they may touch dangerous voltage or "short-out" parts, which could result in a fire or electric shock. Never spill liquid on the product.
- Protect From Lightning: For added protection for this product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it from the wall outlet, and disconnect the cable system. This will prevent damage to the product due to lightning and power line surges.
- Take at least 10 seconds between AC plug off and on.
- Do Not Remove Covers: Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltage or other hazards. Refer all servicing to qualified service personnel.
- Refer Servicing to Qualified Service Personnel Under the Conditions Listed Below:
- When the power supply cord or plug is damaged.
- If liquid has been spilled or objects have fallen into the product.
- If the product has been exposed to rain or water.
- If the product does not operate normally by following the operating instructions.
- If the product has been dropped or the cabinet has been damaged.
- When the product exhibits a distinct change in performance, such as the inability to perform basic functions - this indicates a need for service.
- Require Safety Check: Upon completion of any service or repairs to this product, ask the service technician to perform safety checks recommended by service point to determine that the product is in safe operating condition.
Overview
The modem provides you with high-speed data communications over the television cable network by following the widely accepted DOCSIS/MCNS standards being developed by the Multimedia Cable Network System (MCNS) consortium. Those standards offer a combination of high performance and interoperability among many of the cable system operators in North America.
How does a cable modem work?
As you know, high and low electrical voltage levels represent digital signals. And how fast these levels can switch and still be transmitted is determined by the "bandwidth" of the transmission system. The pair of wires used in a telephone connection has greatly limited bandwidth, because of their electrical characteristics. So what we do is connect a device called a modem between the computer output and the phone line. The modem generates an electrical wave whose strength and phase change in step with the highs and lows of the computer's digital output. It's because of the "smoothness" of the resultant signal that a higher data rate can be transmitted.
A cable modem Modulates and DEModulates electrical signals in the same sense that the telephone modem does. However, since coaxial cable can carry much higher wave frequencies, cable modems are far more sophisticated. Their internals can include a tuner, a bridge, an encryption/decryption device, an SNMP agent, an Ethernet hub and USB interface. Furthermore, none of the activity caused by these circuits and codes disturbs your regular cable TV reception.
How does a cable modem connect to a computer?
The 10BASE-T Ethernet connection and USB connection used in this Cable Modem are emerging as the most popular means of connecting a cable modem.
The new DOCSIS standard may change this in the future. But for now, a 10BASE-T Ethernet or USB must be ready in your computer for the Cable Modem to work.
What is DOCSIS?
Data Over Cable Service Interface Specifications. DOCSIS defines interface requirements for cable modems involved in high-speed data distribution over a cable television network. On November 17, 1997, Cable Television Laboratories, Inc. (Cable Labs) and its members established a formal path of certification for cable modem equipment suppliers to obtain an interoperability seal for their products based on the DOCSIS specification. This certification process provides cable modem equipment suppliers with a fast, market-oriented method for attaining cable industry acknowledgment of compliance with DOCSIS.
The seal is meant to provide the purchaser with a way to be confident that the modem equipment to be purchased is compliant with the specification, and that the equipment interoperates with DOCSIS products made by other vendors.
Getting Started
What's in the Box?
Make sure that you've received the following items. If any item is missing or damaged, contact your dealer immediately.
- Toshiba DOCSIS Cable Modem
- 10BASE-T Cable (6feet)
- USB Cable (5feet)
- AC Adapter (AD-121AN)
- Stand
- CD-ROM
Front Panel LEDs
Description of front panel LEDs: The front panel of the Toshiba DOCSIS Cable Modem features several status LEDs for diagnostics. These include POWER, CABLE, PC, DATA, and TEST indicators. Their status (lit, dark, flashing) indicates operational states.
Connectors
Description of rear panel connectors: The rear panel of the modem includes connectors for 10BASE-T Ethernet, USB, DC IN (for the AC adapter), and Cable TV Coax input.
Installing USB Drivers
If using the USB interface, connect the cable modem to the PC via the USB, you must install the "USB Driver" in your PC following the instructions below. These "USB Drivers" support a PC running Microsoft Windows 98SE, 2000, and Me.
Preparation
- Confirm the Cable modem is ready to transfer data by Front panel LED. (See "Diagnostics")
- Plug the Type A end of the USB cable into the USB port located in the back (side) of your PC. Plug the Type B end of the USB cable into the back of the Cable modem.
- Insert the USB Driver CD-ROM into your CD-ROM drive.
Installing USB Drivers
- Follow the instructions described in "Preparation" on this page. After connecting the USB cable, the Add New Hardware Wizard appears. Click "Next". Follow the instructions described on your PC window.
- Select "Search for Best Driver for your device" and click "Next".
- Select "CD-ROM drive" and click "Next".
- Confirm that the path is correct and click "Next". Windows should then begin copying the installation drivers.
- Click "Finish" to complete the driver installation.
- Once this is complete, the process will be repeated for the "PCX1100U...Networking Support."
- Once complete, you are ready to surf the internet at warp speed using your new PCX1100U Cable modem.
Note
If you have trouble installing your new PCX1100U Cable Modem, you may have inadvertently installed the USB Composite Device Driver that Windows 98SE automatically loads. To correct this problem, please execute the following on the next page.
USB Composite Driver Removal
- Make sure that the USB cable is plugged in to your PC.
- Go to the Start button; choose "Settings" and then "Control Panel".
- From inside the "Control Panel" choose "System".
- Choose the tab on the top of the screen for "Device Manager".
- Click the "+" next to "Universal Serial Bus Controllers".
- Click "USB Composite Device" to select it and choose "Remove".
- Once the USB Composite Device is removed, restart your PC and follow the instructions on the previous page.
Diagnostics
The Cable Modem has five status LEDs for diagnostics. You can monitor the LEDs during installation and during normal operations. Table 1 shows Cable Modem status LEDs and identifies what each LED light means. This table will help you to diagnose problems.
| Function | Color | Definition |
|---|---|---|
| Power | Green | - dark for power off - solid for power on |
| Cable | Green | - dark for no downstream RF carrier present or power off - flashing slowly (*1) for downstream RF carrier present and initial ranging in progress - flashing fast (*2) for registration in progress - solid for the Cable Modem registered and ready to transfer data |
| PC | Green | - dark for no carrier to/from PC present or power off - solid for carrier to/from PC present |
| Data | Green | - dark for no user data going through the Cable Modem to/from PC present or power off - flashing for user data going through the Cable Modem to/from PC present |
| Test | Amber | - dark for initial self-test of the Cable Modem OK or power off - flashing for initial self-test of the Cable Modem in progress or software down loading of the Cable Modem in progress - solid for self-test failure of the Cable Modem |
(*1) flashing slowly : flashing every 2-seconds (approximately)
(*2) flashing fast : flashing every 1-second (approximately)
Using a Stand
Please attach the stand to the bottom of the cable modem.
Specifications
The Toshiba DOCSIS Cable Modem is DOCSIS/MCNS compliant.
Receiver
- Physical Speed: 30 Mbps (64QAM) / 43 Mbps (256QAM)
- Symbol rate : 5.056941 Msym/sec (64QAM); 5.360537 Msym/sec (256QAM)
- Demodulation: 64QAM / 256QAM
- Bandwidth: 6 MHz
- Frequency range: 88 MHz to 860 MHz (edge-to-edge) in 62.5 kHz steps
- Input signal level: -15dBmV to +15dBmV
- Input impedance: 75 ohms
- Return loss: > 6 dB from 88 MHz to 860 MHz
Transmitter
- Physical Speed: 320,640,1280,2560,5120Kbps(QPSK); 640,1280,2560,5120,10240Kbps(16QAM)
- Symbol rate : 160, 320, 640, 1280, 2560 ksym/sec
- Modulation: QPSK / 16QAM
- Bandwidth: 200, 400, 800, 1600, 3200 kHz
- Frequency range: 5 to 42 MHz (edge-to-edge), in 1Hz steps
- Output signal level: 8 dBmV to 58 dBmV (QPSK); 8 dBmV to 55 dBmV (16QAM)
PC Interface
- 10BASE-T: 10Mbps; half-duplex
- USB: 12Mbps
Power
- AC adapter input: 120VAC @ 60Hz
- AC adapter output to cable modem: 12VDC @1A
- AC Power consumption: Approx. 8 W (Typ. : not include AC adapter)
Mechanical
- Size: Approx. 1.96 in. (width) x 8.07 in. (depth) x 5.96 in. (height)
- Weight: Approx. 2.1 lb
Environmental
- Operating temperature: 32 to 104 degrees Fahrenheit
- Humidity: 10 to 90 percent (non-condensing)
- Storage temperature: -4 to 140 degrees Fahrenheit
Safety
- UL1310, UL1950
Emission
- FCC part 15, class B
Accessory
- AC Adapter
Q & A
Q: How does the cable modem connect to the hub/switch via the 10BASE-T?
A: Connect to the uplink port on the 10BASE-T hub/switch, or use a cross-over Ethernet cable to connect the normal port on the 10BASE-T hub/switch.
Diagram Description: The diagram illustrates connecting a PC to a HUB/Switch using a 10BASE-T cable. The HUB/Switch can then connect to the Cable Modem via another 10BASE-T cable. An alternative connection shows using a cross-over cable or connecting to an uplink port. The Cable Modem also has connections for a USB Cable and a Cable TV Coax input.
Q: How does the cable modem connect to the PC via the USB?
A: Plug the Type A end of the USB cable into the USB port located in the back (side) of your PC. And, plug the Type B end of the USB cable into the back of the USB port located in the back of the cable modem.
NOTE: Macintosh computers do not support networking through USB. Mac users must use an Ethernet connection.
Q: Do I need to turn off the cable modem?
A: No. You can leave the cable modem powered up.
Q: How can I connect multiple PCs to the cable modem?
A: You can use 10BASE-T and USB interfaces simultaneously, and also can use a 10BASE-T hub or switch for physical connection. The cable modem is controlled by the Cable Operator to allocate how many PCs are available. Please contact your local Cable Operator to activate multiple PCs under the cable modem. Additional IP addresses will be required. A routing device (router) can also be used.
Q: Where can I download the driver for cable modem?
A: When using the 10BASE-T interface, the cable modem is a stand-alone device that has a 10BASE-T Port. All workstations or hubs must have a 10BASE-T port or card to connect to the cable modem. In this case, there is no special driver needed on the workstation. If you are using the USB interface, drivers are provided on the enclosed CD-ROM for Microsoft Windows 98SE, 2000, or Me. Driver updates can be found on the Toshiba web site, at http://networks.toshiba.com.
Q: How can I configure the cable modem and get monitoring information from it?
A: The cable modem can only be configured and monitored by your cable operator at this time.
Q: Where can I purchase a Toshiba cable modem if I am currently leasing one from my cable company?
A: Toshiba cable modems can be found at many major electronics retailers. For the retailer nearest you, consult the Toshiba web site at http://networks.toshiba.com.
Q: How can I register my purchase of a Toshiba cable modem, since there is no registration card enclosed?
A: The cable modem can be registered by running the self-installation wizard enclosed with all modems sold through retail outlets, or on the Toshiba web site, at http://network.toshiba.com.
For additional frequently asked questions, consult the Toshiba web site, at http://network.toshiba.com.
FCC Compliance
This Toshiba DOCSIS Cable Modem has been tested and found to comply with the limits for a Class B personal computer and peripherals, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this unit does cause harmful interference to radio or television reception, which can be determined by turning the unit off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or experienced radio/TV technician for help.
Glossary
10BASE-T
Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN. "10" indicates the speed (10 Mbps), “Base” refers to baseband technology, and “T” means twisted pair cable.
Cable TV Coax
Cable that allows wide bandwidth transmission over long distances. Coaxial cable (coax) comprises an inner conductor surrounded by insulation. An outer conductor wraps around the insulation, which, in turn, is covered by an outer plastic covering.
Ethernet card
A plug-in circuit board installed in an expansion slot of a personal computer. The Ethernet card (sometimes called a Network Interface Card, or NIC) takes parallel data from the computer, converts it to serial data, puts it into a packet format, and sends it over the 10BASE-T LAN cable.
F connector
A type of coaxial connector, labeled RF on the rear of the Toshiba Cable Modem, that connects the modem to the cable system.
Head-end
The equipment, in the central office of the service provider, where the cable signals originate.
Hybrid Fiber/ Coaxial (HFC) system
A system where the trunk of the cable plant is of fiber technology. Somewhere near the subscriber's home, the fiber is connected to a coaxial cable, and the signal is converted so that it's compatible with the fiber media. The coaxial cable then runs through the branches of the network and is finally dropped into the home.
HUB
A device used to connect multiple computers to the cable modem.
Internet
A collection of interconnected networks used for worldwide computer-based communications.
IP Address
A unique, 32-bit address assigned to every device in a network. An IP (Internet Protocol) address has two parts: 1) a network address and 2) a host address. Each network is assigned an address by a government agency, and each company administrator assigns an address to each host computer.
Modem registration
The process the Toshiba Cable Modem uses to make itself known to the headend equipment. Once authorized by the router, the modem is assigned upstream and downstream channels for data communication.
Network driver
A (software) file included with the Ethernet card. The file is loaded on the computer to allow the computer to recognize the Ethernet card. See Ethernet Card.
RJ-45
Connector on the Toshiba Cable Modem, labeled 10BASE-T, that connects the modem to a computer or to a HUB.
Subscriber
A computer user in the home who accesses a data service using the Toshiba Cable Modem.
Subnet
A network subdivision. When subnetting is used, the IP (Internet Protocol) address is divided into a subnet number and a host number. Hosts and gateways identify the bits used for the network and subnet number through the use of a subnet mask.
TCP/IP communication stack
Software in the subscriber computer that processes packets through the communication layers. The subscriber configures the IP address for the computer and the router default gateway in the software. The TCP/IP communication stack handles all the communications with the subscriber's application.
USB
Universal Serial Bus (USB) connects more than computers and peripherals.
Installing the Cable Modem
To avoid thermal problems, allow at least one inch spacing between the ventilation holes and any object to either side of the unit. It's best to have no obstructions on top of the unit. The top of the unit should be at least two inches from any obstruction.
Connect the cable modem using the following steps, referring to the figure below.
- Connect the Cable TV coax to the input connector of a signal splitter.
- Connect a coaxial cable from one of the output connectors of the splitter to the input connector of the television set.
- Connect a coaxial cable from the other output connector of the splitter to the RF input connector on the cable modem rear panel.
- Connect the 10BASE-T and/or USB signal cable(s) from your computer(s) to the 10BASE-T and/or USB connector(s) on the cable modem rear panel.
- Connect the AC adapter to the DC IN 12V 1A jack on the cable modem rear panel. Then plug in the AC adapter to the wall electrical outlet.
- If using the USB interface, Install the "USB Driver" following the instructions described in "Installing USB Drivers" on this manual.
Diagram Description: The diagram illustrates the cable modem installation. It shows a signal splitter connected to a Cable TV Coax input. One output of the splitter goes to a Television, and the other goes to the Cable Modem's RF input. The Cable Modem also has connections for 10BASE-T and USB, which connect to a computer. The AC Adapter connects to the Cable Modem's DC IN port and then to a wall electrical outlet.
The power indicator LED on the modem front panel will light if power is present at the outlet. The modem will start operating once power is connected. No additional operator intervention is required. It will automatically find the data channel, register, and connect to your computer.
Check the cable modem status. The front panel indicators (LEDs) show that the cable modem is operating properly when they are in the following condition:
- POWER – lit
- CABLE - lit
- PC - lit
- DATA - flashing or not lit
- TEST - not lit
