Saregama Carvaan (Premium Variant) - Frequently Asked Questions
Product Features and Differences
1. What is the difference between Saregama Carvaan and Saregama Carvaan (the premium variant)?
The standard Saregama Carvaan comes pre-loaded with 5000 evergreen Hindi songs and features 4 modes (Saregama, USB, FM, Bluetooth) with Saregama mode categorized into Artistes, Moods, and Geetmala, offering 80+ stations. The premium variant includes all these features plus an increased number of music stations (80+ to 130+), the ability to mark songs as Favourites, app support for browsing and searching songs or creating playlists, and two new modes: AM and Aux In.
4. What are the different colour variants available in Saregama Carvaan (the premium variant)?
Currently, the premium variant is available only in Royal Blue colour.
37. What are the size specifications of Saregama Carvaan (the premium variant)?
The dimensions are approximately 28.9 cm (Length), 22.9 cm (Height), and 8.4 cm (Width).
38. What is the weight of Saregama Carvaan (the premium variant)?
The standalone weight is approximately 1.24 kgs.
39. What is the power of the speakers?
The speakers have a power output of 6 Watts.
40. Does Saregama Carvaan (the premium variant) have a slot for a micro USB card?
No, there is no Micro SD slot on the Carvaan (the premium variant).
41. What is the battery and adaptor specification?
It features a rechargeable Li-Ion battery with a capacity of 2200 mAh. The adaptor rating is 5V, 1A.
51. How many songs are pre-loaded on Saregama Carvaan (the premium variant)?
Carvaan (the premium variant) is pre-loaded with 5000 MP3 songs.
52. Which artistes are available in Saregama mode?
The Artistes category in Saregama mode has 50 stations dedicated to legends like Lata Mangeshkar, Mohammed Rafi, Kishore Kumar, Jagjit Singh, Amitabh Bachchan, Hema Malini, Dharmendra, Rekha, etc. For a full list, visit www.saregama.com/Carvaan/carvaanhindi.
53. What is Specials category and what are the stations included?
Carvaan (the premium variant) includes over 30 specially curated theme and mood-based stations like Romance, Sad, Happy, Ghazal, Songs with dialogues, Kapoors, Mangeshkars, and many more.
54. How many Geetmala stations are available in Saregama mode?
There are a total of 50 Geetmala channels spanning across five decades of the Geetmala Ki Chaon Mein collection by Ameen Sayani.
Modes and Operation
2. Tell me more about the Saregama Carvaan app.
The 'Saregama Carvaan' app is designed to work with the Carvaan (the premium variant) music player. It allows users to browse the library of 5000 pre-loaded Hindi songs and search for favourite songs or create playlists.
3. How do I power on/off Saregama Carvaan (the premium variant)?
To power on or off, press the power button located on the top right corner of the unit.
7. What are the different modes available on Saregama Carvaan (the premium variant)?
Carvaan (the premium variant) offers four modes: Saregama mode, Bluetooth mode, FM/AM mode, and USB/Aux In mode. To switch between modes, press the corresponding button on the unit.
- Saregama Mode: Enjoy 5000 pre-loaded songs categorized by Artistes, Specials, and Geetmala.
- Bluetooth Mode: Stream songs from personal devices like mobile phones or tablets.
- FM/AM Mode: Tune into local FM/AM channels. An external antenna is provided to improve FM reception when plugged into the Aux In port. To tune into AM, press the FM/AM button again if in FM mode, or twice if in any other mode.
- USB/Aux In Mode: Play MP3 songs from a pen drive via the USB port, or connect an Aux cable to the Aux In port to play music from a phone/tablet. USB is the default mode. To tune into Aux In mode, press the USB/Aux In button twice.
8. How do I navigate Artistes, Specials and Geetmala categories in Saregama mode?
When in Saregama mode, the unit defaults to playing a station from the Artistes category. To switch to Specials or Geetmala, press the respective category button. To change stations within a category, turn the station selector dial left or right.
9. I can see a big dial on Saregama Carvaan (the premium variant). What is it?
This dial is a station selector used to switch between music stations. In Saregama mode, it changes stations within categories. In USB/Aux In mode, it navigates pen drive folders. In FM/AM mode, it changes to previous/next channels. The dial is disabled in Aux In and Bluetooth modes.
10. I can see [previous/next buttons]. What is it?
The [previous/next buttons] function as previous and next controls. In Saregama mode, they change songs. In USB/Aux In mode, they change songs within USB mode (disabled in Aux In). In FM/AM mode, they change channels. These buttons are disabled in Bluetooth mode.
11. How do I change the volume on Saregama Carvaan (the premium variant)?
Volume can be adjusted using the dial on the right side of the unit, the included remote, or the Saregama Carvaan app on a mobile device.
12. What information is shown on the display panel?
The display panel shows:
- Mode Indicator: Displays the current mode (Saregama, Bluetooth, USB, Aux In, FM/AM) and relevant information like station/song name, Bluetooth connection status, or FM/AM frequency.
- Battery: An indicator for battery status is always displayed when the unit is in use.
- Favourites: A 'Heart icon' ? indicates a song marked as favourite.
- App Connected: Shows 'Playing from app' and the song name when using the app.
13. What happens if I press the reset button?
Pressing the reset button restores the unit to default factory settings. This requires re-pairing Bluetooth devices and re-selecting categories/stations. Favourited songs will be removed.
14. There is a light indicator next to the power button with a battery icon. What is it?
This light indicates charging status. It turns on when charging and automatically turns off when the battery is fully charged.
15. How do I pair my mobile phone via Bluetooth to Saregama Carvaan (the premium variant)?
1. Press the Bluetooth mode button on the unit. 2. On your mobile phone, turn on Bluetooth and select 'Saregama Carvaan (the premium variant)'. 3. Your phone will pair automatically. The display will show 'BT Device Paired'. Note: Only one device can be paired at a time.
16. I have connected my mobile phone and Saregama Carvaan (the premium variant) unit. However, I am unable to play songs through the Saregama Carvaan app on my unit. Why?
Ensure you are in Saregama mode, not Bluetooth mode, to play songs via the app.
17. I am in Bluetooth mode. Can I stream songs from Saregama Carvaan (the premium variant) to my mobile phone?
No, you can only stream music from your phone, laptop, or other Bluetooth-enabled devices *to* Carvaan (the premium variant).
18. How do I listen to songs stored on my pen drive on Saregama Carvaan (the premium variant)?
1. Plug your pen drive into the USB port. 2. Press the USB mode button. 3. The first song will play automatically. Use the station selector dial to navigate folders. Note: Supports pen drives up to USB version 2.0 and 64 GB capacity. External hard drives, phones, or laptops are not supported for playing music.
19. I am tuned into FM/AM mode on Saregama Carvaan (the premium variant). However, the reception of the signal is not too great. What should I do?
External FM reception depends on signal strength. To improve reception, plug the provided external antenna into the Aux In port. Avoid charging the unit while listening to FM/AM, as it may interrupt the signal.
20. How do I set FM/AM channels on Saregama Carvaan (the premium variant)?
To listen to FM: Press the FM/AM mode button; the first available channel plays. Use the station selector or [previous/next buttons] to switch channels. To listen to AM: If in FM mode, press FM/AM again; if in any other mode, press FM/AM twice. The first available AM channel plays. Use the station selector or [previous/next buttons] to switch channels.
21. Does Saregama Carvaan (the premium variant) come with a remote?
Yes, it comes with a remote.
22. Please describe the functionality of the Saregama Carvaan (the premium variant) remote.
The remote allows for mode selection, marking songs as favourite, category selection, managing song playback (next/previous/play/pause), and volume control.
23. Can I power on Saregama Carvaan (the premium variant) from the remote?
No, the remote cannot power the unit on or off.
24. Which batteries can be used in Saregama Carvaan (the premium variant) remote?
A CR2025 battery is used.
25. Does the remote come in different colours?
No, the remote comes in only one colour.
26. Is there any warranty on the remote?
No, there is no warranty on the remote.
27. I have misplaced/ lost the remote. What should I do?
You can order another remote from the Saregama website.
28. Is there any warranty on the external antenna?
No, there is no warranty on the external antenna.
29. Can I buy only a remote?
Yes, but remotes are compatible with select Carvaan units. If your original unit came with a remote, a standalone purchase from www.saregama.com will be compatible. The cost is Rs 150 per unit, plus Rs 100 shipping.
30. I have bought an additional remote with no favourites button on it. However, it is not working with my Carvaan (the premium variant). Why so?
Your Carvaan unit might be an older version that does not support the remote you purchased, especially if it lacks an Aux In port or app support.
60. Can I select the songs on my own to play when in Saregama mode?
Songs play in random order and cannot be manually selected. You can use the Previous (<) and Next (>) buttons to skip songs or mark them as Favourites. Favourites can be accessed under Specials > Favourites.
61. Can I create my own playlist on Saregama Carvaan (the premium variant)?
You cannot create playlists directly on the unit, but you can play your own songs via USB or Bluetooth. You can also mark songs as Favourites. To create playlists, download the 'Saregama Carvaan' app, sign in, and go to 'Create Playlists' under 'My Playlist(s)'.
63. Can I extend the warranty?
No, there is no facility to extend the warranty at this time.
79. How do I activate warranty on Saregama Carvaan (the premium variant)?
To activate warranty, SMS 'SC Serial No.' (where 'Serial No.' is the serial number printed on your unit) to 5676784.
80. What is the warranty period for Saregama Carvaan (the premium variant)?
The warranty period is 1 year from the date of purchase against manufacturing defects. It does not cover physical damage.
81. I bought a Saregama Carvaan (the premium variant) but there is no serial number on the unit or the outer box. I am not able to activate warranty without the serial number. What should I do?
A serial number is mandatory for warranty activation. If the unit lacks a genuine serial number, it's considered non-genuine, and warranty service will be denied. Return the product to the seller to obtain one with an intact serial number.
82. I have lost my invoice. How do I avail of the warranty?
An invoice is mandatory for warranty. If unavailable, the request will be treated as out of warranty, and repairs will be chargeable. If purchased online, present the email bill. If warranty was previously registered via SMS, mention it to customer care.
83. My friend gifted Saregama Carvaan (the premium variant) to me. I don't have an invoice. How do I avail the warranty?
Similar to losing your own invoice, an invoice is mandatory. If unavailable, the issue is considered out of warranty. If you previously registered via SMS, inform customer care.
84. Do I need to carry Saregama Carvaan (the premium variant) to the service center?
Doorstep warranty is available in select cities. A technician will visit for repairs. If doorstep service is not available in your location, you must take the product to the nearest service center.
Saregama Carvaan App Details
1. Tell me more about the Saregama Carvaan app.
The Saregama Carvaan app is used with the music player to browse the 5000 pre-loaded Hindi songs, search for favourites, and create playlists.
2. How do I get the Saregama Carvaan app?
Download the app from the Google Play Store or Apple App Store by searching for 'Saregama Carvaan'.
3. On what devices can I use the Saregama Carvaan app?
The app is available on mobile phones and tablets with Android OS version 5 and above.
4. Can I use the Saregama Carvaan app on my desktop?
No, the app is only available for Android and iOS mobile phones and tablets.
5. In which countries is the Saregama Carvaan app available?
The app is available globally on Android and iOS devices, provided you have a compatible Saregama Carvaan unit.
6. I am facing an issue with my app, whom do I contact?
For suggestions or grievances, contact feedback@saregama.com or call the toll-free number 1800-102-7799.
7. What happens if I delete my app and install it again?
If you delete and reinstall the app, your playlists will be restored upon logging in.
8. How do I connect the Saregama Carvaan app and the carvaan unit?
1. Power on your Carvaan unit. 2. Press the Saregama mode button. 3. Turn on your mobile phone's Bluetooth and allow new connections. 4. Open the Saregama Carvaan app on your device. 5. Go to the 'Bluetooth Settings' tab and press 'Carvaan app'. 6. The app and unit will connect.
9. I tried to connect my Carvaan unit and the Saregama Carvaan app on my phone. However, I am unable to connect. Why?
Your Carvaan unit may not be compatible with the app, preventing connection.
10. How do I know if my Saregama Carvaan unit is compatible with the Saregama Carvaan app?
Compatibility is usually mentioned on the unit's packaging and in the manual. Alternatively, if your unit has an external antenna and an Aux In port, it is likely compatible.
11. I have 2 Saregama Carvaan units. Can I use the same app to control both the units?
Yes, the same app can control both units. To switch, open the app, go to Bluetooth settings, choose the desired unit, and press 'Carvaan App'. Both units must be app-compatible.
12. I was playing music through the Saregama Carvaan app on the Saregama Carvaan unit. I happened to press the Specials category button on the unit and the playout from the app stopped. How do I play again from the app?
If you press any button other than next/previous on the unit, playback might switch to the unit's internal songs. To resume app playback, choose a song from the app and press play.
13. I was playing music through the Saregama Carvaan app on the Saregama Carvaan unit. I want to play a song from another music app on Carvaan. However, it is not playing. Why?
To play from another music app: 1. Press the Bluetooth mode button on the Carvaan unit. 2. Pair your mobile phone with the Carvaan unit via Bluetooth. 3. Open the music streaming app and choose a song to play.
14. Is sign in mandatory to access the app?
Sign-in is not mandatory for general feature exploration. However, it is required to play songs or create playlists.
15. What are the different modes of sign in?
You can sign in via Facebook, Google+ (G+), or a mobile number.
16. I have logged in using my mobile no. on an Android device. Can I use the same mobile no. to sign in to my iOS device?
Yes, you can use the same mobile number on an iOS device. Go to the main menu, tap 'Sign in', select 'Sign in via mobile no.', enter your number, and the OTP sent.
17. I initially signed in to the Saregama Carvaan app using my Facebook account. I want to now sign in using my mobile no. Will I be able to do this?
Yes, but any playlists created under the Facebook account will not be available.
18. I was signed in to the app using my mobile no. I was forced to update the app. What happens when I upgrade the app?
If you were signed in before the update, you will remain signed in after the upgrade.
19. Can my spouse and I use the same login ID to control the same Saregama Carvaan unit?
Yes, but only one person can play through the app on the same unit at a time.
20. What are the different sections on the homepage of the app?
The app is categorized into Artistes, Specials, and Ameen Sayani's Geetmala countdown collection, similar to the unit. It also offers:
- Search a song: Find songs by entering artiste, song, or album name.
- Create and view playlists: Create new playlists or view editor-curated and your own playlists.
21. How do I create playlists on the Saregama Carvaan app?
Option 1: Go to a song, tap the 3-dot menu, select 'Add to Playlist', label it, and the song is added. Option 2: On the homescreen, go to 'My Playlist(s)', press 'Create new Playlist', and label it.
22. I haven't created any playlists. However, I can already see a few playlists under My Playlists. What is this?
These are specially curated thematic playlists offered by Saregama, listed under 'My Playlists' for quick access.
23. Can I access all features of the app irrespective of whether I have the internet or not?
You can connect to your phone and unit and play songs from artiste, specials, or Geetmala categories without internet. However, internet is mandatory for searching songs, albums, artistes, and creating custom playlists.
24. When I tap on an artiste, eg: Lata Mangeshkar, I see a list of songs and the option of Lata Mangeshkar Station as well. Is there a difference?
Playing from the artiste's song list plays songs sequentially. Playing the 'Lata Mangeshkar station' plays a curated list of songs in a random manner, similar to how it plays on the Carvaan device.
25. I heard a playlist 'Diwali Special' under My Playlist(s) section yesterday, but can't find it today. Why?
Playlists in the 'My Playlist(s)' section are refreshed periodically to offer new content, which might cause previously viewed playlists to become unavailable.
26. I liked a specific song on the app. Can I purchase or download the song on to the phone?
The Saregama Carvaan app allows song selection and playback on the unit, but content cannot be purchased or downloaded on an 'a-la-carte' basis.
Warranty, Returns, and Service
44. Can I use Saregama Carvaan (the premium variant) whilst it is being charged?
Yes, you can use it while charging, but it might affect FM reception. Plug the antenna into the Aux In port for better FM quality.
45. How long does the battery last on single complete charge?
A fully charged battery provides approximately 5 hours of playtime.
46. What does the warranty cover?
The warranty covers 1 year of repair, replacement of damaged parts, and servicing for all parts of the unit.
47. What if I lose my warranty card?
If the warranty card is lost, the original invoice can be used to indicate the purchase date.
48. I purchased Saregama Carvaan (the premium variant) online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?
Yes, the original invoice for Carvaan (the premium variant) can be used to avail the warranty.
49. Is the warranty applicable only in India?
Yes, the warranty is applicable only in India.
50. My Saregama Carvaan (the premium variant) is not functioning properly. Where do I get it repaired?
Service centers are available in select Indian cities. Call 1800 102 7799 for a technician visit or to arrange service. If your city lacks a service center, take the unit to the nearest one. Provide the warranty card or original invoice if under warranty.
64. What is Cancellation Policy?
Orders can be cancelled only before dispatch. If dispatched, cancellation is not possible. Order status can be tracked on saregama.com. Once dispatched, the cancel option is disabled.
65. How do I cancel the order?
The 'Cancel' option is visible only if the order has not been dispatched. Check order status via the track order option.
66. How long does the cancellation process take?
Cancellation requests are registered immediately if made before dispatch.
67. How does the amount get refunded in case of cancellation?
Refunds for cancellations (made before dispatch) via Credit Card, Debit Card, Net banking, or Paytm will be credited to the original payment account within 7-21 working days.
68. What is Warranty Policy?
Warranty is valid with the Warranty Card or original Purchase Invoice. Saregama may decline service if documents are incomplete or tampered with. Warranty does not cover unauthorized adaptations, damage from accidents, misuse, or data loss. Saregama reserves the right to replace parts with equivalent or reconditioned units.
69. What is the Return Policy?
The product is non-returnable. For manufacturing defects or software issues, contact the toll-free number 18001027799. A service agent will assess the product; defective parts will be replaced. If irreparable, the unit will be replaced.
70. Whom do I contact for After Sales Service within warranty period?
Contact the toll-free helpline at 18001027799 (9 am - 9 pm, Mon-Sun). Technicians will visit your home or service can be arranged via 260+ service centers.
71. What is the Replacement Policy?
Products are replaced only if the issue is found to be irreparable.
72. What is dead on arrival Policy?
Dead on arrival (DOA) applies to newly purchased products that do not function at all. These cases must be reported within 10 days of receipt by calling 08879020195. DOA does not apply if the product is damaged, tampered with, mishandled, original invoice is not provided, a return request is already registered, or if spare parts are lost or there's wear and tear.
73. What is the Refund Policy?
Refunds are issued only for orders cancelled before dispatch. No refund is applicable for change of mind, different color preference, product not meeting expectations, no longer needing the product, loss of spare parts, or wear and tear.
74. I want to gift wrap Saregama Carvaan (the premium variant) with one of the gift wrapping paper options available. How much does it cost?
Gift wrapping costs Rs 50 per unit.
75. I have ordered for 2 units of Saregama Carvaan (the premium variant). Can I choose two different wrapping papers?
No, only one gift wrapping paper can be chosen for all units in a single order.
76. I have opted to gift wrap Saregama Carvaan (the premium variant) that I have bought. However, I want to now change the gift wrapping paper. What should I do?
Gift wrapping paper cannot be changed once the order is placed.
77. Can I write a personalized message along with Saregama Carvaan (the premium variant) that I have ordered?
Currently, there is no option to write a personalized message.
78. I want order Saregama Carvaan (the premium variant) and have it gift wrapped with the 'Happy Birthday Dad' gift wrapping paper. Do you have another another colour option for the gift wrapping paper?
Only the gift wrapping options displayed on the website are available.
55. I am trying to Gift Saregama Carvaan (the premium variant) from saregama.com to my friend based in UK. I am unable to do so. Why?
Currently, Carvaan (the premium variant) can only be gifted to residents of India via saregama.com.
56. What is the maximum number of Carvaan (the premium variant) units I can gift?
There is no upper limit on the number of units you can gift, but a maximum of 10 units can be gifted in a single transaction.
57. What are the payment options available if I want to gift a Saregama Carvaan (the premium variant)?
If you are in India, payment can be made via PayTm wallet, credit card, debit card, or net banking.
58. I have gifted my friend Saregama Carvaan (the premium variant). How do I track the status of my order?
To track your order, go to Carvaan (the premium variant) with app > Buy Now > Track Your Order.
59. I want to cancel my order for Saregama Carvaan (the premium variant). I am unable to do so. Why?
Cancellation is only allowed until the order has been dispatched. If dispatched, cancellation is not possible. Check order status via Carvaan (the premium variant) with app > Buy Now > Track Your Order.
