NIIMBOT K2 Smart Label Printer Product Manual
Smart Label Printer
Model: NIIMBOT K2
Please read the manual carefully before installing and using the product and keep it safe.
Contents
- 01 Statements
- 02 In the Box
- 03 Product Description
- 04 Operating Instructions
- 05 Software Downloads
- 06 Use and Maintenance
- 07 Troubleshooting
- 08 After-Sales Service Policies
- 09 Hazardous Substances
- 10 Product Parameters/Specifications
01 Statements
1. Wuhan NIIMBOT Intelligent Identification Technology Co., Ltd. is solely responsible for the amendment and interpretation of the manual and will try its utmost to ensure the accuracy of the manual. No additional notice will be issued in the event of technological upgrades. All images of products, accessories and software interfaces in this manual are for illustrative purposes only and shall be used for reference only. The actual products may differ slightly from the images due to product upgrades.
2. Wuhan NIIMBOT Intelligent Identification Technology Co., Ltd. is not responsible for any technical or textual errors and omissions and shall not be held accountable for any accidents or indirect damages arising from the provision, implementation or use of such material. Wuhan NIIMBOT Intelligent Identification Technology Co., Ltd. does not accept any responsibility in relation to selecting and using the software/hardware to obtain anticipated results.
3. This document contains proprietary copyrighted information. Wuhan NIIMBOT Intelligent Identification Technology Co., Ltd. reserves all rights thereof. Photocopying, copying or translating any content in this document into other languages is not permitted without prior consent in writing from Wuhan NIIMBOT Intelligent Identification Technology Co., Ltd.
4. Wuhan NIIMBOT Intelligent Identification Technology Co., Ltd. is the copyright holder of the content in this manual.
02 In the Box
- Smart Label Printer x1
- Product Manual x1
- Power Adapter x1
03 Product Description
3.1 Component description
Printer front view: Features an 'Open' button and a 'Function' button. Also shows a power plug and a Type-B USB port on the back.
Printer internal view: Shows a sensor, print head, label paper holder, label paper guide plate, print roller lock, and print (driving) roller.
3.2 Button descriptions
| Name | Action | Function |
|---|---|---|
| Open button | Press | Opens the paper compartment |
| Function button | Tap | Feeds one piece of paper when in Standby mode |
| Tap and hold | Powers the printer on or off | |
| Double tap | Prints the self-test page |
3.3 Status indicator descriptions
| Color | Status | Description |
|---|---|---|
| - | Off | The printer is powered off |
| Blue | Solid | The printer is powered on, but not connected |
| Flashing | Firmware upgrade in progress | |
| Green | Solid | The printer is connected |
| Slow flashing | Transmitting data | |
| Quick flashing | Printing | |
| Red | Solid | Insufficient paper, compartment left open, stuck paper, etc. Refer to the "Troubleshooting" section |
04 Operating Instructions
4.1 Switching the power adapter
Note: The product comes with power plugs for European, American and Australian power sockets. You can switch between them to suit your needs.
4.1.1 Press the power plug downward, and it will pop out automatically.
4.1.2 Insert the new power plug and press it in. The new power plug is fit into place when you hear a "click" sound.
4.2 Connecting to power supply
4.2.1 Connect the power cable to the DC connector of the printer.
4.2.2 Connect the other end of the power cable to an appropriate AC power socket.
Note: Please use the officially provided power adapter to avoid damaging the product or causing injuries. If the printer is not in use for extended periods of time, please unplug the printer's power cable.
4.3 Loading the label paper
4.3.1 Face toward the front of the printer, press the "Open" button and pull up the compartment lid that pops up.
Note: Do not touch the paper cutter with your hands to avoid any injuries.
4.3.2 Open the label paper holder and adjust the orientation of the label paper roll so that the printing side will be facing upward when the paper runs through the print (driving) roller. Next, pull open the label paper guide plate, put the label paper roll onto the label paper holder and release the guide plate. Make sure the label paper roll is able to rotate freely. Do not put the label paper roll on the bottom of the paper compartment.
4.3.3 Run the label paper through the guide plate.
4.3.4 Close the paper compartment and press the lid gently until you hear a "click" sound. The lid is now locked, and the printer will retract the label paper automatically, indicating that the label paper has been loaded successfully.
Note: 1. If you do not run the label paper through the guide plate, printed text may be offset. 2. If you do not pull the label paper out of the printer's paper outlet, the label paper may not be able to come out properly, resulting in printing failures.
05 Software Downloads
5.1 Downloading the mobile app
Before using this product, please download the NIIMBOT app from Google Play or the App Store.
*You can find more user instructions in the NIIMBOT app. Log in to the NIIMBOT app and go to My - Help Center - Hardware Operating Instructions for more details.
5.2 Downloading the desktop app
You can visit the NIIMBOT official website (www.niimbot.com) and go to the Apps page to download the NIIMBOT desktop app.
5.3 Establishing connection
5.3.1 USB connection
- This printer supports the following communication interface standard: USB Type-B cable.
- Steps:
- Connect the USB cable to the USB port on the back of the printer.
- Power on the printer.
5.3.2 Bluetooth connection
- Power on the printer.
- Open the NIIMBOT app.
- Select the printer and follow the in-app instructions to establish the connection.
5.4 Installing Windows drivers
You can visit the NIIMBOT official website (www.niimbot.com) and go to the Apps - Download Driver page to download the drivers.
06 Use and Maintenance
Tip: We recommend that you maintain your printer regularly to guarantee its performance and extend its service life.
Note: Before cleaning the printer, make sure you have powered it off and unplugged the power adapter.
6.1 Cleaning the exterior
6.1.1 Use a soft, dry cloth to wipe off any dust and stains on the printer.
6.1.2 Wet the cloth to wipe off stubborn stains.
Note: Do not use paint thinners, benzene, alcohol or any other organic solvents, as they may deform the printer's casing or damage its appearance.
6.2 Cleaning the print head
6.2.1 Before cleaning the print head, make sure you have powered off the printer.
6.2.2 Use a cleaner pen to wipe the black area of the print head. Wipe from the middle area to the sides, so the glue that came from the sides can be wiped out of the way of the label paper.
6.2.3 After cleaning is finished, let the printer stand and dry for one minute before closing the paper compartment.
Warning: The print head will become hot when printing. To avoid damaging the print head or injuring persons, do not touch the print head.
Warning: The buildup of static electricity in human bodies may damage the print head and other electronic components of the printer. Be sure to comply with the anti-static procedures when handling the print head or electronic components in the paper compartment.
6.3 Cleaning the sensor
6.3.1 Dust may accumulate on the sensor. This can be wiped off gently. If necessary, you can use a dry cotton swab to wipe off the dust. If any glue or other dirt persists, you can use an alcohol swab to wipe this off.
6.3.2 Use a dry cotton swab to wipe off any residues following the first cleaning.
6.3.3 Repeat the above two steps as needed until all residues and stains are wiped off the sensor. After cleaning is finished, let the printer stand and dry for one minute before closing the paper compartment or loading the label paper.
6.4 Cleaning and replacing the print roller
6.4.1 Open the paper compartment and take out the label paper.
6.4.2 Pull the wings on both sides of the print roller bearing lock toward the front of the printer and rotate them upward.
6.4.3 Pull the print roller upward and take it out of the bottom support of the printer.
6.4.4 Use alcohol swabs or lint-free cloths to clean the print roller. Wipe from the middle area to the ends repeatedly until the print roller surface is completely clean. In case of excessive sticky substances or tightly stuck label paper, use new swabs to clean the residues.
6.4.5 Fit the print roller back onto the bottom support of the printer.
6.4.6 Rotate the wings on both sides of the print roller bearing lock downward and fit them into place.
6.4.7 Let the printer stand and dry for one minute before closing the paper compartment or loading the label paper.
07 Troubleshooting
7.1 The red indicator is constantly on
| Possible causes | Solutions |
|---|---|
| The paper compartment is not closed | Close the paper compartment |
| There is no label paper | Load the label paper. Please refer to Loading the label paper |
| The label paper is not pulled out of the paper compartment | Pull the label paper out of the paper compartment and close the paper compartment |
| The print head temperature is too high | Stop printing. Wait for the print head to cool down before printing again |
| A printing error occurred | Follow the in-app instructions |
7.2 The printer cannot be found during Bluetooth connection
| Possible causes | Solutions |
|---|---|
| The printer is not powered on | Connect to a power source and press the power button |
| The number of connected devices exceeds the limit | Disconnect other Bluetooth devices and discover again |
| Bluetooth is not enabled on your phone | Enable Bluetooth on your phone |
7.3 The printer cannot be found during USB connection
| Possible causes | Solutions |
|---|---|
| The printer is not powered on | Connect to a power source and press the power button |
| The USB cable is not connected | Refer to USB connection |
7.4 The printer won't print or stops printing
| Possible causes | Solutions |
|---|---|
| Power is off | If the indicator on the front of the printer is not lit up, make sure the power cable is plugged in |
| A paper feeding error occurred | Refer to Paper feeding faults |
| The USB cable has come loose | Make sure the USB cable at the back of the printer or on the computer is not loose |
| The Bluetooth connection is broken | Make sure the Bluetooth connection between the app and the printer is working normally |
7.5 Printed labels are blurry
| Possible causes | Solutions |
|---|---|
| The printing density is not set correctly | Adjust the printing density |
| The print head is dirty | Clean the print head Please refer to Cleaning the print head |
| The print roller is dirty or damaged | Clean or replace the print head. Please refer to Cleaning and replacing the print roller. If you need to purchase consumables, please contact Customer Service |
| The print head is worn | Please contact Customer Service to replace the print head |
| Non-NIIMBOT label paper is used | We recommend that you use NIIMBOT label paper |
7.6 Nothing is printed on the label paper
| Possible causes | Solutions |
|---|---|
| Non-heat-sensitive label paper is used | Use heat-sensitive label paper |
| The label paper is not loaded correctly | The label paper must be loaded with the printing side facing up toward the print head. Please refer to Loading the label paper |
7.7 Paper feeding faults
| Possible causes | Solutions |
|---|---|
| The label paper is not loaded correctly | Refer to Loading the label paper |
| The label paper is stuck | Open the paper compartment, pull the stuck paper out of the print roller and reload the paper |
| The label paper is used up | Replenish the label paper |
| The label type is set incorrectly | Make sure the label paper matches the type you selected in the app |
10 Product Parameters/Specifications
10.1 Printer parameters
| Item | K2 parameter | |
|---|---|---|
| Size | Dimensions (length × height × width) | 210*140*120 mm |
| Weight | 1158 g | |
| Print method | Heat-sensitive | |
| Printing | Resolution | 203 dpi |
| Print speed | Max 127 mm/s | |
| Effective printing width | 56 mm | |
| Printing length | 15–300 mm | |
| Communication port | Print head service life | 50 km |
| Bluetooth | 5.2 dual-module Bluetooth | |
| USB | Type-B USB | |
| Power supply | Power adapter | Input: 100–240 V AC 50/60 Hz; Output: 12.0 V DC 2.5 A |
| Type | Die-cut label | |
| Width | 20–60 mm | |
| Consumables | Length | 15–350 mm |
| Thickness | 0.08–0.20 mm | |
| Paper roll diameter | Max 105 mm | |
| Paper roll internal diameter | 25.4 mm, 40 mm | |
| Programming language | JCPL | |
| Software | Label design | NIIMBOT app (mobile and desktop) |
| Driver | Windows 7, 10 and 11 | |
| Human-machine interaction | Button | Open button, Function button |
| Indicator | Red, green and blue | |
| Environment | Working environment | 0–40°C, 10–85%, no condensation |
| Storage environment | -10–60°C, 10–90%, no condensation |
10.2 Label paper
Note: We strongly recommend that you use official NIIMBOT consumables for sustainable, high-quality printing. Official label products are specifically designed to improve printer performance and prevent premature wear and tear of the print head.
10.2.1 Verifying label material
(1) You can use your nails or sharp objects to scratch the printing side of common heat-sensitive labels.
(2) Official NIIMBOT heat-sensitive labels have improved anti-friction and water-proof performance.
(3) Heat the label with a lighter and check whether black marks appear on the label.
| Black marks on the label | Label material |
|---|---|
| Yes | Heat-sensitive paper. Compatible with this printer |
| No | Heat transfer paper. Carbon ribbons are required. Not compatible with this printer |
10.2.2 Label type description
| Label type | Appearance | Feed method | Description |
|---|---|---|---|
| Non-continuous roll paper | Gaps | Labels are separated by gaps | |
| Black marks | Labels are separated by pre-printed black marks on the back of the label paper | ||
| Transparent | Labels are transparent and separated by gaps |
Declarations and Compliance
FCC Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
The device has been evaluated to meet general RF exposure requirement.The device can be used in portable exposure condition without restriction.
Canadian Statement
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:
- This device may not cause interference.
- This device must accept any interference, including interference that may cause undesired operation of the device.
L'émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d'Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :
- L'appareil ne doit pas produire de brouillage;
- L'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d' en compromettre le fonctionnement.
Radio Frequency Exposure Statement for IC: This equipment complies with IC exposure limits set forth for an uncontrolled environment. This equipment can be used in portable exposure conditions.
Déclaration d'exposition aux radiofréquences pour IC: Cet équipement est conforme aux limites d'exposition IC établies pour un environnement non contrôlé. Cet équipement peut être utilisé dans des conditions d'exposition portables.
Declaration of conformity (EU)
Hereby, Wuhan Jingchen Intelligent Identification Technology Co., Ltd. declares that this device is in compliance with the essential requirements and other relevant provisions of Radio Equipment Directive (RED) 2014/53/EU. This product can be used across EU member states. This device can be used in European Union.
Hereby, [Wuhan Jingchen Intelligent Identification Technology Co., Ltd.] declares that the radio equipment type [NIIMBOT K2] is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address:http://www.niimbot.com.
Declaración de conformidad (Spanish)
Por la presente, Wuhan Jingchen Intelligent Identification Technology Co., Ltd. declara que este dispositivo cumple los requisitos esenciales y otras disposiciones pertinentes de la Directiva sobre equipos radioeléctricos (RED) 2014/53/UE. Este producto puede utilizarse en todos los estados miembros de la UE. Este dispositivo puede utilizarse en la Unión Europea.
Por la presente, [Wuhan Jingchen Intelligent Identification Technology Co., Ltd.] declara que el equipo de radio tipo [NIIMBOT K2] cumple la Directiva 2014/53/UE. El texto completo de la declaración de conformidad de la UE está disponible en el siguiente sitio web:http://www.niimbot.com.
Konformitätserklärung (German)
Hiermit erklärt Wuhan Jingchen Intelligent Identification Technology Co., Ltd. dass dieses Gerät mit den grundlegenden Anforderungen und anderen relevanten Bestimmungen der Funkanlagenrichtlinie (RED) 2014/53/EU übereinstimmt. Dieses Produkt kann in allen EU-Mitgliedstaaten verwendet werden. Dieses Gerät kann in der Europäischen Union verwendet werden.
Hiermit erklärt [Wuhan Jingchen Intelligent Identification Technology Co., Ltd.], dass das Funkgerät des Typs [NIIMBOT K2] mit der Richtlinie 2014/53/EU konform ist. Der vollständige Text der EU-Konformitätserklärung ist auf der folgenden Website verfügbar:http://www.niimbot.com.
Dichiarazione di conformità (Italian)
Con la presente, Wuhan Jingchen Intelligent Identification Technology Co., Ltd. dichiara che questo dispositivo è conforme ai requisiti essenziali e alle altre disposizioni pertinenti della Direttiva sulle apparecchiature radio (RED) 2014/53/UE. Questo prodotto può essere utilizzato in tutti gli Stati membri dell'Unione Europea. Questo dispositivo può essere utilizzato nell'Unione Europea.
Con la presente, [Wuhan Jingchen Intelligent Identification Technology Co., Ltd.] dichiara che il tipo di apparecchiatura radio [NIIMBOT K2] è conforme alla Direttiva 2014/53/UE. Il testo completo della dichiarazione di conformità dell'UE è disponibile sul seguente sito web:http://www.niimbot.com.
Déclaration de conformité (French)
Par la présente, Wuhan Jingchen Intelligent Identification Technology Co, Ltd déclare que cet appareil est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive relative aux équipements hertziens (RED) 2014/53/UE. Ce produit peut être utilisé dans tous les États membres de l'Union européenne. Cet appareil peut être utilisé dans l'Union européenne.
Par la présente, [Wuhan Jingchen Intelligent Identification Technology Co., Ltd] déclare que l'équipement radio de type [NIIMBOT K2] est conforme à la directive 2014/53/UE. Le texte intégral de la déclaration de conformité de l'UE est disponible sur le site web suivant:http://www.niimbot.com.
American Responsible Party: Company name: AMERICAN JINGCHEN TECHNOLOGY CO., LTD Address: 100 N HOWARD ST STE R, SPOKANE, WASHINGTON, 99201 USA Tel: 323-510-4660 E-mail: zhanghong@niimbot.com © 2024 NIIMBOT. All Rights Reserved. NIIMBOT is a brand under Wuhan Jingchen Intelligent Identification Technology Ltd.
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