simpler than diagnosing the problem at the component level. Contact CAMS support at 1-800-500-1973. Replacing Components. Global Payments technicians provide and install ...
Global Payments LSX4100 User Manual March 2021 Copyright © 2018 Global Payments Inc. All Rights Reserved The Global Payments LSX4100 User Manual contains information proprietary to Global Payments. This manual contains information protected by copyright. No part of this manual may be photocopied or reproduced in any form without prior written consent from Global Payments. Information contained in this manual is subject to change without notice. Global Payments Inc. 10 Glenlake Parkway, North Tower Atlanta, GA 30328-3447 Table of Contents OVERVIEW ........................................................................................................................................................... 1 SYSTEM FEATURES ............................................................................................................................................. 2 System Vault with Two Compartments ........................................................................................................ 2 Cash Dispensing Unit .................................................................................................................................. 2 Receipt Printer ............................................................................................................................................. 2 Card Reader ................................................................................................................................................ 2 Encrypting PIN Pad (EPP) ........................................................................................................................... 2 PC Unit ........................................................................................................................................................ 2 LCD Panel and Touchscreen ....................................................................................................................... 2 Bill Acceptor with Cash Box ......................................................................................................................... 2 Coin Hoppers and Coin Retrieval Tray ........................................................................................................ 3 Power Supply with Backup .......................................................................................................................... 3 Lighted Guidance System ............................................................................................................................ 3 Switches ...................................................................................................................................................... 3 Other Hardware Features ............................................................................................................................ 3 USER INTERFACES .............................................................................................................................................. 4 LSX4100 INSTALLATION REQUIREMENTS ...................................................................................................... 5 OVERALL KIOSK DIMENSIONS .............................................................................................................................. 5 KIOSK DIMENSIONS FOR DOOR OPERATION ........................................................................................................... 6 POWER CONNECTIONS ........................................................................................................................................ 7 110V AC Line (Wall Ooutlet) ........................................................................................................................ 7 Main DC Line (Main Power Supply) ............................................................................................................. 7 Sub DC Line (PC Unit's Power Supply) ....................................................................................................... 7 Sub DC Line (SIC Board) ............................................................................................................................. 8 COM/USB PORTS.............................................................................................................................................. 9 POWER SUPPLY ................................................................................................................................................ 10 PHYSICAL SECURITY ......................................................................................................................................... 10 ACCESS TO KIOSK COMPONENTS ................................................................................................................ 11 OPERATING THE LSX4100 ............................................................................................................................... 13 SWITCHING ON SYSTEM POWER ......................................................................................................................... 13 LOADING RECEIPT PAPER .................................................................................................................................. 14 LOADING CASH INTO THE CASSETTE ................................................................................................................... 15 REMOVING THE BILL ACCEPTOR CASHBOX.......................................................................................................... 17 EMPTYING THE COIN HOPPERS ........................................................................................................................... 18 INDICATORS IN NORMAL OPERATION .......................................................................................................... 19 Uninterruptible Power Supply (UPS) .......................................................................................................... 19 Main Power Supply .................................................................................................................................... 20 Receipt Printer ........................................................................................................................................... 21 Cash Dispensing Unit (HCDU) ................................................................................................................... 22 Coin Hoppers ............................................................................................................................................. 23 PC Unit ...................................................................................................................................................... 23 MSRW Card Reader ................................................................................................................................. 24 Encrypting PIN Pad (EPP) ......................................................................................................................... 24 JCM iVIZION Bill Acceptor ......................................................................................................................... 25 LCD and Touchscreen ............................................................................................................................... 26 Flicker and Signage Lights ......................................................................................................................... 27 TROUBLESHOOTING THE LSX4100 ................................................................................................................ 28 LSX4100 User Manual, February 2018 i © 2018 Global Payments Inc. CONFIDENTIAL SYSTEM POWER ............................................................................................................................................... 28 UPS ................................................................................................................................................................ 28 PC UNIT .......................................................................................................................................................... 31 LCD AND TOUCHSCREEN .................................................................................................................................. 31 CASH DISPENSING UNIT (HCDU) ....................................................................................................................... 32 Cash Dispensing Unit Note Path ............................................................................................................... 33 Note Dispensing Unit Sensors ................................................................................................................... 33 CDU Error Codes and Diagnostics ............................................................................................................ 34 MS-RW CARD READER .................................................................................................................................... 44 RECEIPT PRINTER ............................................................................................................................................. 44 JCM IVIZION BILL ACCEPTOR .......................................................................................................................... 46 ENCRYPTING PIN PAD ....................................................................................................................................... 48 COIN HOPPER ................................................................................................................................................... 48 MAIN POWER SUPPLY ....................................................................................................................................... 49 INDICATOR LIGHTS ............................................................................................................................................ 49 SPEAKERS ....................................................................................................................................................... 50 ADA EARPHONE JACK ...................................................................................................................................... 50 DIAGNOSING PC ISSUES .................................................................................................................................... 50 MAINTAINING THE LSX4100 ............................................................................................................................ 51 CLEANING THE ATM ......................................................................................................................................... 51 REPLACING MODULE ......................................................................................................................................... 51 REPLACING COMPONENTS ................................................................................................................................. 51 UPDATING THE PC ............................................................................................................................................ 51 CONTACTING SUPPORT ..................................................................................................................................... 51 LSX4100 User Manual, February 2018 ii © 2018 Global Payments Inc. CONFIDENTIAL Overview The LSX4100 is a full service stand-alone ATM, which allows gaming patrons to access cash through a selfservice kiosk, featuring: · ATM · Credit Card Cash Advance · POS Debit Cash Advance · Bill Breaking · Ticket-in, ticket-out (TITO) LSX4100 User Manual, March 2021 © 2018 CONFIDENTIAL Global Payments Inc. System Features System Vault with Two Compartments · Bottom Safe · Top Cabinet Cash Dispensing Unit · Four Cassettes · Cash Presenter Shutter · 3,000-Note Capacity Each Cassette · Lockable Reject Bin · Cassette Locker Installed · CDU Shutter and Slide Base with Rails Receipt Printer · Thermal Line Printer · 66 mm Inch-wide Paper · Printer Slide Base with Rails Card Reader · Magnetic Stripe Reader Writer (MS-RW) Dual Scan Card Reader · TIT Mounting Bracket and Slide Base with Rails Encrypting PIN Pad (EPP) · PCI v3.x-Certified · Mounting Bracket PC Unit · Windows 7 Professional · 8 COM Ports · Dual LANs · 6 USB Ports · HDMI/VGA · Power Supply · PCI-to-Serial Card · Pentium Quad-Core i5 CPU · 4GB Memory · PC Locker LCD Panel and Touchscreen · 21.5 Inch Wide · Vertical Installation Bill Acceptor with Cash Box · One JCM iVIZION Bill Acceptor · 3,000-Note Capacity Cashbox · Bill Locker Installed · Bill Acceptor Slide Base with Rails Coin Hoppers and Coin Retrieval Tray · Coin Control Board LSX4100 User Manual, March 2021 2 © 2018 Global Payments Inc. CONFIDENTIAL · Three Universal Coin Hoppers (1 Cent, 5 Cent, 25 Cent) · Coin Hopper Extension · Coin Purge Bag Holder and Drop Path · Coin Retrieval Tray · Coin Slide Base with Rails Power Supply with Backup · Main Power Supply PSU2100 · UPS APC 350, 110V Input-Output · UPS Mounting Bracket Lighted Guidance System · Edge Light at Four Corners of Top Cabinet and Safe o Top Cabinet Edge, Left o Top Cabinet Edge, Right o Safe Edge, Left o Safe Edge, Right · Five Flicker Indicator Lights o MS-RW Card Reader o Receipt Printer o EPP o Bill Acceptor o Cash Dispenser · Three Guidance Lights · o Coin Tray · o Cash Tray · o Bill Entrance Switches · PC Reset Switch · Coin Purge Switch · Bill Locker Switch · CDU Locker Switch · Safe Door Switch · Top Cabinet Door Switch Other Hardware Features · ADA Earphone Jack · HD Camera (Optional) · Two Speakers (Left and Right) LSX4100 User Manual, March 2021 3 © 2018 Global Payments Inc. CONFIDENTIAL User Interfaces Following are the LSX4100 user interfaces: 1. LCD Panel And Touch Screen 2. Card Reader 3. Receipt 4. ADA Earphone Jack 5. EPP Keypad 6. Bill Acceptor Bill Entrance 7. Cash Presenter Shutter 8. Coin Retrieval Tray LSX4100 User Manual, March 2021 4 © 2018 Global Payments Inc. CONFIDENTIAL LSX4100 Installation Requirements Overall Kiosk Dimensions Overall kiosk dimensions are as follows: · Height: 1651mm (65 inch) · Width: 562mm (22.1 inch) · Depth: 708mm (27.9 inch) Kiosk Dimensions for Door Operation The system dimensions for door operation are as follows: · Height: 2014mm (79.3 inch) · Width: 1076mm (42.4 inch) · Depth: 1050mm (41.3 inch) LSX4100 User Manual, March 2021 5 © 2018 Global Payments Inc. CONFIDENTIAL Power Connections Following are illustrations of the connections for the wall outlet, the main power supply, and the PC power supply: LSX4100 User Manual, March 2021 6 © 2018 Global Payments Inc. CONFIDENTIAL 110V AC Line (Wall Ooutlet) · A: UPS · B: Main Power Supply · C: PC Unit Main DC Line (Main Power Supply) · D: Cash Dispensing Unit (CDU) o D1: Shutter o F: Bill Acceptor o H: MS-RW Card Reader o G: Coin Hopper Control Board Coin Hoppers (1c, 5c, 25c) · E: Receipt Printer · I: SIC Board Sub DC Line (PC Unit's Power Supply) J: VGA Board o R: Inverter S: LCD Panel o T:OSD Board LSX4100 User Manual, March 2021 7 © 2018 Global Payments Inc. CONFIDENTIAL Sub DC Line (SIC Board) · K: EPP · M: Speakers (L & R) · N: Flickers o N1-Receipt Printer o N2-Card Reader o N3-CDU o N4-EPP o N5-Cash Tray o N6-Coin Tray o N7-Bill o N8-Bill Entrance · O: Edge lights o O1-Top Left o O2-Top Right o O3-Safe Left o O4-Safe Right · P: Switches o P1-CDU Safe Door o P2-Top Cabinet o P3-CDU Locker o P4-Bill Locker o P5-System Reset o P6-Coin Purge · Q: ADA Earphone Jack COM/USB Ports Following is an illustration of the various PC ports to connect during installation along with a description of their use: LSX4100 User Manual, March 2021 8 © 2018 Global Payments Inc. CONFIDENTIAL Port COM1 COM2 COM3 COM4 COM5 COM6 Device MCR, TIT MS-RW Dual Scan EPP (PCI V3.X) Secure Password Part #1: 123456 Part #2: 789012 Bill Acceptor JCM iVIZION (3000 notes) CPCDU-S (4HIGH) Coin hoppers #3-1c rear #4-5c middle #5-25c front FLICKER LIGHTS #1 Receipt Printer #2 MCR #3 Cash Dispenser #4 EPP #6 Cash Light #7 Coin Tray #8 Bill Acceptor #11 Bill Light EDGE LIGHT #1 Top left #2 Safe left #3 Top right #4 Safe right SWITCH #1 CDU safe #2 Top #5 CDU locker #6 Bill locker #7 System Reset #8 Coin Purge COM7 COM8 USB1 USB2 USB3 USB4 USB5 USB6 RECEIPT PRINTER (66mm) Not in use Camera UPS TIT MS-RW, dual scan Not in use TOUCHSCREEN Not in use LSX4100 User Manual, March 2021 9 © 2018 Global Payments Inc. CONFIDENTIAL Power Supply The LSX4100 uses a standard wall outlet. However, the Kiosk should be attached to a power line that does not have a scheduled shutdown time for maintenance or other purposes. The kiosk devices are connected to a main power supply and to the PC unit for its DC power. Physical Security Gaming Laboratories International, LLC (GLI) provides independent certifications to suppliers of equipment to the gaming industry. GLI provides technical standards that cover criteria which impact the credibility and integrity of the kiosk, from both revenue collection and security perspectives. Standards include kiosk hardware and software requirements. For information on GLI standards, reference: https://www.gaminglabs.com/pdfs/GLI20_v1.5_Standard.pdf The ATM Industry Association (ATMIA) published Best Practices for ATM Physical Security Version 3 for ATMIA members. For a full reading of Best Practices for ATM Physical Security details and security guidelines, please contact the ATMIA office, or visit their website at: www.atmia.com Note: GLI standards supersede ATMIA standards for the gaming industry. LSX4100 User Manual, March 2021 10 © 2018 Global Payments Inc. CONFIDENTIAL Access to Kiosk Components To access the internal kiosk area, open the top cabinet lock first: 1. Top cabinet lock: To access the devices inside the safe and PC unit, unlock the following doors: 2. Safe door lock 3. T-handle to the safe door 4. PC unit lock To access the cash box of the bill acceptor and the cash cassette of the cash dispenser, unlock the following doors: 5. Bill acceptor lock LSX4100 User Manual, March 2021 11 © 2018 Global Payments Inc. CONFIDENTIAL 6. Cash dispenser lock Operating the LSX4100 This section includes helpful information for operating the LSX4100: · Switching on System Power · Loading Receipt Paper · Loading Cash into the Cassette Removing Cash from the Bill Acceptor Cashbox Switching on System Power LSX4100 User Manual, March 2021 12 © 2018 Global Payments Inc. CONFIDENTIAL 1. Connect the AC power cord from the system (UPS) to the wall outlet. 2. Turn on the UPS (Switch A). The LED light on the front panel stays in solid green when successfully powered on. 3. Turn on the main power (Switch B). The LED light is solid red when switched on. 4. Turn on the PC Unit (Switch C). The system automatically powers on all other devices. LSX4100 User Manual, March 2021 13 © 2018 Global Payments Inc. CONFIDENTIAL Loading Receipt Paper Receipt Printer Follow these instructions to load paper into the receipt printer: 1. Check the paper roll to ensure you have the appropriate type of paper. The roll should be 66mm in width and coated side out (CSO). 2. Position the paper roll with a spindle on top. 3. Pull the loose end of the paper to the rear in clockwise direction. 4. The paper goes over a non-flexible shaft. 5. Turn the paper around the flexible shaft "A" and move it forward. 6. Insert the tip of the paper into the printer head and cutter module "B." 7. The printer will feed the paper and discharge after cutting. Loading Receipt Paper into the LSX4100 LSX4100 User Manual, March 2021 14 © 2018 Global Payments Inc. CONFIDENTIAL Loading Cash into the Cassette Follow these steps to load cash into the cassette: 1. Remove the cassette from the HCDU: Hold the handle and lift the front end so that it is released from its dropped position. Pull straight and support the cassette body with the other and before it comes out of the HCDU. 2. Pull the push plate all the way back to the case in which it can be locked to its open position. The push plate moves forward by its own force from spring action when it is released after cash loading. 3. Inspect the note pickup mechanism for foreign objects before loading cash. LSX4100 User Manual, March 2021 15 © 2018 Global Payments Inc. CONFIDENTIAL 4. Load cash into the cassette. Please refer to the warning label inside the cassette lid when loading cash for additional information. 5. Insert cassette into the HCDU by pushing it all the way in until it slides and drops. LSX4100 User Manual, March 2021 16 © 2018 Global Payments Inc. CONFIDENTIAL Removing the Bill Acceptor Cashbox Follow these steps to remove the cashbox from its case: 1. Support both thumbs over the head (Position A). 2. Pull straight back with the rest of your fingers (Position B). 3. Pull the rest of the cashbox out by the handle. LSX4100 User Manual, March 2021 17 © 2018 Global Payments Inc. CONFIDENTIAL Emptying the Coin Hoppers Follow these steps to empty the hopper: 1. Open the lid of the hopper. 2. Put a coin bag between the slide base and clamp tool . 3. Pull the level of the clamp tool down to hold the bag in a hanging position. 4. Press the Coin Purge button to remove the coins from all the hoppers. Indicators in Normal Operation This section provides information about the indicators associated with each piece of hardware and what you can expect to see under normal operating conditions. Uninterruptible Power Supply (UPS) UPS Settings and Indicators Description LSX4100 User Manual, March 2021 18 © 2018 Global Payments Inc. CONFIDENTIAL Power, AC Input The online light on the front face of the UPS is always in solid green when AC power is powering the battery backup outlets. Main Power Supply UPS AC Input Light Main Power Supply Main Power Supply Settings Description and Indicators Power, AC Input The On/Off switch light at the top side always in solid red Main Power, AC Input Light LSX4100 User Manual, March 2021 19 © 2018 Global Payments Inc. CONFIDENTIAL Receipt Printer Receipt Printer Receipt Printer Settings and Indicators Power, DC Input Control Board CPU Communication Thermal Printing DIP Switches Description LED LD4 on control board always in solid red LED LD6 always in solid green LED LD1 on control board always blinking green LEDs LD2 and LD3 on control board: no light at idle state, but blinking in green during communication LED LD6 on control board: no light at idle state, but solid green during printing Set to baud rate of 115200 (8 switches) #1 and #7 to ON or Down Others to OFF or U p Printer Control Board and its LEDs Printer Control Board and its DIP Switches LSX4100 User Manual, March 2021 20 © 2018 Global Payments Inc. CONFIDENTIAL Cash Dispensing Unit (HCDU) Presenter exit Reject CST 1st CST 2nd CST 3rd CST 4th CST (4- Cassette Model) HCDU Settings and Indicators Power, DC Input HCDU Control Board CPU Communication Two-digit Number Segment HCDU Control Board DIP Switches Double Detection CPU Double Detection Double Note Double Detection DIP Switches Description LED LD2 on main control board always in solid red LED LD1 on main control board always blinking in red LEDs D1 and D2 on main control board: no light at idle state, but blinking in green during communication LEDs ALED1 and ALED2 on main control board displaying two zeros (00) Set to online mode (4 switches) on main control board: #1 to ON or Down Others to OFF or Up LED D2 on double board always blinking in green LED D3 no light during idle state or for single note; solid green for two or more notes (called double note) Double board switch position: Both #1 and #2 to OFF or Down HCDU Control Board and its LEDs and DIP Switches Double Board LEDs and DIP Switches LSX4100 User Manual, March 2021 21 © 2018 Global Payments Inc. CONFIDENTIAL Coin Hoppers Coin Hoppers Coin Hopper Settings and Indicators Power, DC Input Description LED LD1 on coin control board always in solid green PC Unit PC Unit Coin Hopper LED PC Settings and Indicators Power, AC Input Description ON/OFF switch on rear side in solid red when switched ON; no light when switched OFF LSX4100 User Manual, March 2021 © 2018 Global Payments Inc. CONFIDENTIAL PC Unit On/Off Switch 22 MS-RW Card Reader Card Reader MS-RW Card Reader Settings and Indicators Power, DC Input CPU Description LED LED1 and LED 2 always in solid orange LED LED3 always blinking in green Encrypting PIN Pad (EPP) EPP MS-RW Card Reader EPP Settings and Indicators Power, DC Input Control Board CPU/Firmware Key Press Action Jumper J1 Firmware Download Jumper J2 NVRAM Clear Order of LEDs and Jumpers Description LED LED1 on control board always in solid green LED LED5 on control board always blinking in green LED LED2 on control board: no light at idle state, but blinking in red when key is pressed Two pins not shorted Two pins not shorted LED1-J3-J1-J2-LED4LED2-LED3-LED5 EPP LEDs and Jumpers LSX4100 User Manual, March 2021 23 © 2018 Global Payments Inc. CONFIDENTIAL JCM iVIZION Bill Acceptor Head Cashbox Case (3000 Note Cashbox) JCM iVIZION Bill Acceptor Settings and Indicators Power LED Status LED Bezel LED Description LED LED1 always in solid green No light at idle state; four colors: red, yellow, green, & blue LED LED2 blinking in blue while initializing LED LED2 blinking in red when cashbox is removed Optional LSX4100 User Manual, March 2021 24 © 2018 Global Payments Inc. CONFIDENTIAL ADA Selection Jumper Selection jumper J2 on SIC board shorted to ADA or two pins at left side Power, DC Input to Video LED LED3 on video board Board always in solid red SIC Board LEDs Power, DC Input to LCD LED D1 on OSD board always in solid green Video Board LED OSD Board LED LSX4100 User Manual, March 2021 25 © 2018 Global Payments Inc. CONFIDENTIAL LCD and Touchscreen LCD and Touchscreen LCD Settings and Indicators Power, DC Input to SIC Board SIC Board CPU Communication Selection Switch VCC Selection Jumper Description LEDs D3, D4 and D5 on SIC board always in solid green LED D1 on SIC board always blinking in green Selection switch SW1 on SIC board to RS232 or moved to UP position Selection jumper J1 on SIC board shorted to 5V or two pins at top side LSX4100 User Manual, March 2021 26 © 2018 Global Payments Inc. CONFIDENTIAL Flicker and Signage Lights Each device has a flicker light source. Flicker lights flash or blink at a specific point during a transaction to guide patrons to the correct location or insertion point on the kiosk when: · Inserting a card · Retrieving/taking cash · Inserting a bill Settings and Indicators Description TIT Card Reader No light at idle state; blinking in RGB color while accepting card ID Card Reader No light at idle state; blinking in RGB color while accepting card Receipt Printer No light at idle state; blinking in RGB color while presenting receipt EPP No light at idle state; in solid RGB color while accepting key action Cash Dispenser No light at idle state; blinking in RGB color while presenting cash Bill acceptor No light at idle state: solid in RGB color while accepting bill/ticket Cash Tray No light at idle state: solid in RGB color while presenting cash Coin Tray No light at idle state: solid in RGB color while presenting coins Bill entrance No light at idle state: solid in RGB color while accepting bill/ticket Top left edge No light at idle state: solid/blinking in RGB color while turned on Top right edge No light at idle state: solid/blinking in RGB color while turned on Safe left edge No light at idle state: solid/blinking in RGB color while turned on Safe right edge No light at idle state: solid/blinking in RGB color while turned on The lighting trim package allows flicker and trim lights to change colors. The manufacturer's software configuration provides 256 customizable color combinations. The default settings are: · Blue when the kiosk is at a ready/idle state · Green when an active transaction is taking place · Yellow when the kiosk service screen is active · Red when the kiosk is offline Troubleshooting the LSX4100 When diagnosing LSX4100 issues, refer to the error codes, problem descriptions and diagnostics in this section. If you are still unable to resolve the problem, contact CAMS support at 1-800-500-1973. System Power System Power Problem Diagnostics Failure to switch on when its power button is 1. Check the UPS to confirm that the LED light is solid green. pressed 2. Check the main power supply to ensure the power switch is on. Failure to get power from UPS to devices System power switches instantly OFF as soon as AC cord of UPS is removed from its AC power source 3. Check the power cords from the wall to the main power supply to ensure the cable connector is securely plugged in. 4. Check the AC cord connection to its power source. 1. Check the AC output cord on the rear of the UPS for a loose connection. 2. Check the power switch on the main power supply is On. 1. Check the power cord of the main power supply is plugged into battery backup. 2. Check the internal battery is connected. LSX4100 User Manual, March 2021 27 © 2018 Global Payments Inc. CONFIDENTIAL UPS There are four indicator lights on the face of the UPS: 1 On Line (green light): The main power supply is charging the battery. The green On Line light indicates normal operation. 2 On Battery (yellow light): The battery is powering the kiosk. The yellow On Battery light appears during a power outage or if the kiosk is not receiving power from its main power supply. 3 Overload (red light): The kiosk demands more power than the UPS has available. 4 Replace Battery (red light): The battery is near the end of its life and needs to be replaced, or the battery is not connected. Use the following diagnostics table to help troubleshoot issues with the UPS Backup Unit: UPS Problem Diagnostics Failure to get power from UPS to devices 1. 2. Check the AC output cord at the rear of the UPS for loose connection. Check the power switch on the main power supply: Switch should be depressed at the left side when it is switched ON. System power switches instantly 1. OFF as soon as the AC cord of the UPS is removed from its AC power source. 2. Check to make sure the power cord of the main power source is plugged into the battery backup (on the right side when viewing from the front). Check the internal battery's connection: · Access the internal battery from the rear bottom of the UPS. · Open the cover. · Check the connection of the battery terminal. The On Battery light (light #2 The UPS is running on battery and powering equipment connected to the UPS Figure B) on the front of the battery backup outlets. UPS is yellow. The UPS sounds Consider saving work in progress in the event the unit shuts down. four beeps every 30 seconds. UPS sounds a continuous beeping. The UPS battery has reached a low battery condition, and battery run-time is very low. 1. Promptly save work in progress and exit all open applications. 2. Shutdown the OS, computer and UPS. The Overload light (light #3 The power demand has exceeded the capacity of the UPS. UPS Figure B) on the front of the UPS is red. UPS sounds a continuous tone. Battery backup outlets are overloaded. LSX4100 User Manual, March 2021 28 © 2018 Global Payments Inc. CONFIDENTIAL Circuit breaker button located on the rear panel of the UPS extends out. An overload forced the UPS to disconnect from the AC power. 1. Disconnect non-essential equipment. 2. Reset the circuit breaker by pressing the circuit breaker button back in place. The Replace Battery light (light #4 UPS Figure B) is red. The battery chirps for one minute every five hours. Battery has failed its automated diagnostic test. The battery is near the end of its useful life, or the battery is not connected. A battery near the end of its useful life has insufficient run time. Replace the battery. UPS will not switch on UPS Check the UPS power plug is securely not connected to an AC power connected to the wall outlet. source. UPS Problem Diagnostics UPS will not switch on UPS 1. circuit breaker has been tripped. 2. Disconnect non-essential equipment from the UPS. Reset the circuit breaker (located on the rear panel) by pushing the circuit breaker button fully inward until it catches. · If the circuit breaker resets, switch the UPS on and reconnect the equipment one-at-a-time. · If the circuit breaker trips again, it is likely that one of the connected devices is causing the overload. UPS will not switch on Very low Check the wall outlet that supplies power to the UPS using a table lamp. If the or no AC voltage. lamp bulb is very dim, have an electrician check the AC voltage. UPS does not provide power during an outage Internal battery not connected. Check the battery connection for the UPS. UPS does not provide power Move device power cord plug to the battery backup outlets. during an outage Device plugged into a Surge Only outlet. UPS is operating on battery instead of existing AC voltage UPS circuit breaker has been tripped. 1. Disconnect non-essential equipment from the UPS. 2. Reset the circuit breaker (located on the rear panel) by pushing the circuit breaker button fully inward until it catches. LSX4100 User Manual, March 2021 29 © 2018 Global Payments Inc. CONFIDENTIAL UPS is operating on battery instead of existing AC voltage Connected wall outlet is not supplying AC power. UPS does not provide expected backup time UPS is excessively loaded. 1. Connect the UPS to another wall outlet 2. If you are still encountering issues, have an electrician check the building's wiring. Disconnect non-essential equipment from the Battery Backup outlets and plug them into the Surge Only outlets. Note: Devices that have motors or dimmers should not be connected to Battery Backup outlets. UPS does not provide expected backup time UPS battery is weak due to recent outage and has not recharged. Charge the battery by connecting it to a wall outlet. Battery may take up to 8 hours to fully charge. UPS does not provide Replace the battery. Batteries last 3-6 years. expected backup time Battery requires replacement. Red indicator light lit Battery not Check the battery connection for the UPS. connected properly. Red indicator light lit Battery Disconnect non-essential equipment from the Battery Backup outlets and plug Backup outlets is drawing more them into the Surge Only outlets. power than the UPS can provide. Red indicator light lit Battery Replace the battery within 2 weeks. requires replacement. UPS Problem Diagnostics Red indicators are flashing UPS Contact CAMS support at 1-800-500-1973. failing. Replace Battery indicator lit and Check the battery connection for the UPS. an alarm sounds Battery not connected. PC Unit PC Unit PC Problem Failure to boot Failure to start Windows LCD and Touchscreen Diagnostics 1. Press the power switch on the rear of the PC. 2. Check the AC cable at rear of PC for a loose connection. 3. Check the AC cable at the main power supply for a loose connection. Please call our 24/7 CAMS support desk (800-500-1973). LSX4100 User Manual, March 2021 30 © 2018 Global Payments Inc. CONFIDENTIAL LCD and Touchscreen LCD Problem Blank screen Diagnostics 1. Check the PC unit is working properly. 2. Check the video cable connections at rear of the PC and SIC board. 3. Check the power LED of the OSD board for a green light: Press the power button when LED is OFF. Touch not responding 1. Check the USB cable at the SIC board for a loose connection. 2. Reseat the USB cable to touch at the SIC board. 3. Reseat the USB cable to the PC at the SIC board. Cash Dispensing Unit (HCDU) Presenter exit Reject CST 1st CST 2nd CST 3rd CST 4th CST Use the following diagnostics table to help troubleshoot issues with the cash dispensing unit: CDU Problem Diagnostics Failure to open COM port (COM4) 1. Check to ensure you have the correct CDU license key. 2. Check the PC unit to ensure the correct CDU license key is loaded. 3. Check the power LED of the CDU control board for lights ON. 4. Check the data cable from PC rear COM4 to the CDU control board for any loose connection. 5. Check the DIP switches on the CDU control board for normal operation mode of switch #1 at UP and rest of the switches at DOWN. Failure to get cash from cassettes 1. Check to ensure the cassette is fully inserted into CDU docking position. 2. Inspect the inside of the cassette for jams. LSX4100 User Manual, March 2021 31 © 2018 Global Payments Inc. CONFIDENTIAL Note jam 3. Load the cassette with cash when it is empty. 1. Inspect the note path from the cassette to the CDU front exit to cash tray for a note jammed inside. 2. Inspect inside of cassette for jam. 3. Turn the knob of belts to manually move the note to reject CST or to CDU exit to cash tray. Cash Dispensing Unit Note Path The CDU note path is as follows: · Notes are picked up from the rear bottom of each cassette. · Notes are transported upward all the way to the rear corner of the HCDU. · Notes are transported forward to the reject gate: o Normal path to cash tray (in blue arrow), or o Reject into reject bin (in yellow arrow) LSX4100 User Manual, March 2021 32 © 2018 Global Payments Inc. CONFIDENTIAL Note Dispensing Unit Sensors CDU Error Codes and Diagnostics Error Code CDU Error Code Description and Diagnostics C0000 Normal C0010 Note not detected at Stacker (C) before presenting action C0012 Reject gate timing sensor (E) blocked 1. Check the sensor RIGHT/LEFT for blockage. 2. Check to ensure the sensor is working properly. 3. Check cable from the sensor to MAIN B/D for damage or loose connector. 4. Measure sensor voltage: · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace GATE sensor when the voltage is not in the normal range. 6. Replace Main B/D. C0014 C0015 C0016 C0018 C0019 C0020 C0021 Stacker base (O) not at home position when closing (Stacker close failure) Stacker base (O) not at stack-ready position (Stacker base stack-ready failure) Notes detected at Stacker (C) after presenting action. (Note jam at Stacker while presenting) Notes detected at Presenter exit (A) after presenting action Notes not detected at presenter exit (A) after presenting action. (Exit sensor failure) Time out during withdrawal monitoring (Withdrawal time out) Double detection timing sensor (H) blocked 1. Check the sensor for blockage. 2. Check to ensure the sensor is working properly. 3. Check the cable from sensor to MAIN B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace DBL sensor when the voltage is not in the normal range. 6. Replace Main B/D. LSX4100 User Manual, March 2021 33 © 2018 Global Payments Inc. CONFIDENTIAL C0022 C0024 C0025 C0026 C0028 1st CST exit sensor (I) blocked 1. Check the sensors RIGHT/LEFT for blockage and check belt for interference. 2. Check to ensure the sensor is working properly. 3. Check cable from Inlet sensor to MAIN B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace Inlet sensor when the voltage is not in the normal range. 6. Replace Main B/D. Presenter module cover (P) open (Presenter is not at normal position) Notes not detected at Presenter exit (A) before retracting action or initializing (No notes at Presenter exit before retracting) Notes detect at Presenter exit (A) after retracting action. (Note jam at presenter exit while retracting) CDU presenter exit sensor (A) to cash tray blocked at dispensing 1. Check the sensor for blockage. 2. Check to ensure the sensor is working properly. 3. Check cable from Outlet sensor to MAIN B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace Outlet sensor when the voltage is not in the normal range. 6. Replace Main B/D. Error Code C0029 C0030 C0032 C0034 C0035 CDU Error Code Description and Diagnostics Notes detected at stacker path sensors (B, C) after retracting action or initializing. (Note jam at Stacker while retracting) Main motor (F) failure to run 1. Check the belt for proper engagement. 2. Check cable for damage or loose connector. 3. Check encoder for blockage. 4. Check encoder slit for damage. 5. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty <YELLOW CABLE> · Normal range of 2~5 V when blocked <YELLOW CABLE> 6. Replace encoder when the voltage is not in the normal range. 7. Replace Main B/D. 2nd CST exit sensor (J) blocked 1. Check the sensors RIGHT/LEFT for blockage and check belt for interference. 2. Check to ensure sensor is working properly. 3. Check cable from Inlet sensor to MAIN B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace Inlet sensor when the voltage is not in the normal range. 6. Replace Main B/D. Notes detected at stacker (C) after retracting action. (Note jam at Stacker while retracting) Notes detected at reject gate (D) after retracting action. (Jamming at Reject gate during retracting) LSX4100 User Manual, March 2021 34 © 2018 Global Payments Inc. CONFIDENTIAL C0036 C0037 C0039 C003A CDU presenter exit sensor (A) to cash tray blocked at initializing 1. Check the sensor for blockage. 2. Check to ensure sensor is working properly. 3. Check cable from Outlet sensor to MAIN B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace Outlet sensor when the voltage is not in the normal range. 6. Replace Main B/D. Double detection sensor (G) failure to run 1. Check double detection B/D LED for ON/OFF flickering <normal when LED 1 is ON>. 2. When LED 2 is OFF, check cable from MAIN B/D to ULTRASONIC B/D for damage or loose connector. 3. When LED 2 is ON, check the sensor for blockage. 4. Replace double detection B/D. 5. Replace Main B/D. Reject gate (D) failure to run 1. Check solenoid for interference. 2. Check gate for damage or interference. 3. Check sensor for blockage and check swinging lever for damage or interference. 4. Check cable from main B/D to solenoid for damage or loose connector. 5. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty <YELLOW CABLE> · Normal range of 2~5 V when blocked <YELLOW CABLE> 6. Replace sensor when the voltage is not in the normal range. 7. Replace Main B/D. More than 4 notes requested in test mode Replace Main B/D. Error Code C003B C003C C0041 C0043 C0044 CDU Error Code Description and Diagnostics 2nd CST exit sensor blocked when initializing or dispensing FEED Sensor (Q) blocked when initializing or dispensing Fails to dispense in 5 retrials 1. Check note inside cassette for interference by foreign object. 2. Check gears inside cassette for debris between gear teeth. 3. Check rollers inside cassette for damage. 4. Check push plate for interference. 5. Check cassette exit path for blockage. 6. Replace cassette. Number of rejected notes exceeded 20 notes 1. Check sensor cable for loose connector. · Receiver: YELLOW, BLACK cables · Transmitter: RED, BLUE cables 2. Replace double B/D. 3. Replace Main B/D. 10 notes rejected consecutively 1. Check sensor cable for loose connector. · Receiver: YELLOW, BLACK cables · Transmitter: RED, BLUE cables 2. Replace double B/D. 3. Replace Main B/D. LSX4100 User Manual, March 2021 35 © 2018 Global Payments Inc. CONFIDENTIAL C0045 C0046 C0047 C0048 C0049 C004A C004B Error Code C004D C004E C004F Note miscount detected (#note requested < # note counted) 1. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 2. Replace sensor when the voltage is not in the normal range. 3. Replace Main B/D. Exit sensor (A) blocked when initializing (Note jam at Exit when initializing) 1st cassette failure to pick up 1. Check note inside cassette for interference by foreign object. 2. Check gears inside cassette for debris between gear teeth. 3. Check rollers inside cassette for damage. 4. Check push plate for interference. 5. Check cassette exit path for blockage. 6. Replace cassette. Note-jam occurs at Reject gate (D) during initializing. (Note jam at Reject when initializing) Zero note requested 1. Perform CDU ROM Version Check. normal · 2 CST CDUU21V normal · 3 CST CDUU31V normal · 4 CST CDUU41V normal 2. Replace Main B/D. 1 CST CDUU11V Jam is detected at 1st cassette exit (I) during dispensing (Note jam at Inlet (I) of 1st cassette) 1. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 2. Replace sensor when the voltage is not in the normal range. 3. Replace Main B/D. Shutter open failure during presenting (Shutter failure to open during presenting) CDU Error Code Description and Diagnostics 1st cassette not detected 1. Check 1st CST for its home position. 2. Check cable from MAIN B/D to 1st CST for damage or loose connector. 3. Replace cassette. 4. Replace Main B/D. 2nd cassette not detected 1. Check 2nd CST for its home position. 2. Check cable from 2nd feed module B/D to 2nd CST for damage or loose connector. 3. Check cable from 2nd feed module B/D to main B/D for damage or loose connector. 4. Replace cassette. 5. Replace Main B/D. More than 65 seconds passed at dispensing 1. Perform CDU ROM Version Check. normal · 2 CST CDUU21V normal · 3 CST CDUU31V normal · 4 CST CDUU41V normal 2. Replace Main B/D. 1 CST CDUU11V LSX4100 User Manual, March 2021 36 © 2018 Global Payments Inc. CONFIDENTIAL C0050 C0051 C0052 C0054 C0056 Power failure during dispense 1. Check power cable for damage or loose connector. 2. Replace Main B/D. 3. Replace Main Power Supply. Dispense of more than 150 notes requested Check to see if more than 150 notes are requested. 1st CST exit sensor (I) blocked after dispensing 1. Check sensors RIGHT/LEFT for blockage. 2. Check to ensure sensor is working properly. 3. Check cable from sensor to main B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace Inlet sensor when the voltage is not in the normal range. 6. Replace Main B/D. Double note detected 1. Check to ensure notes are not sticking together. 2. Check gears inside cassette for debris between gears. 3. Check rollers inside cassette for damage. 4. Check note exit slit for sticky surface. 5. Replace cassette. 6. Replace Main B/D. Reject gate (D) failure 1. Check solenoid for interference. 2. Check gate for damage or interference. 3. Check encoder for blockage and swinging lever for damage or interference. 4. Check cable form main B/D to solenoid for damage or loose connector. 5. Check cable from main B/D to encoder for damage or loose connector. 6. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty <YELLOW CABLE> · Normal range of 2~5 V when blocked <YELLOW CABLE> 7. Replace encoder when the voltage is not in the normal range. 8. Replace Main B/D. Error Code C0058 C0059 C005B CDU Error Code Description and Diagnostics Note count mismatch (# note at CST exit < # note at count) 1. Check cables from main B/D to sensor for proper connection. 2. Replace Main B/D. Note jam occurred while initializing 1. Check note path for jam. 2. Check note for interference or blockage. 3. Check belt for proper engagement. 4. Replace CDU. 2nd cassette failure to pick up 1. Check note inside cassette for interference by foreign object. 2. Check gears inside cassette for debris between gear teeth. 3. Check rollers inside cassette for damage. 4. Check push plate for interference. 5. Check cassette exit path for blockage. 6. Replace cassette. LSX4100 User Manual, March 2021 37 © 2018 Global Payments Inc. CONFIDENTIAL C0060 C0062 C006A C006B C006D Error Code C0070 C0072 3rd cassette exit sensor (K) blocked after dispensing 1. Check sensors RIGHT/LEFT for blockage. 2. Check to ensure sensor is working properly. 3. Check cable from sensor to main B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace Inlet sensor when the voltage is not in the normal range. 6. Replace main B/D. 3rd cassette exit sensor (K) blocked 1. Check sensors RIGHT/LEFT for blockage. 2. Check to ensure sensor is working properly. 3. Check cable from sensor to main B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace Inlet sensor when the voltage is not in the normal range. 6. Replace main B/D. Note from 2nd CST not arriving at double timing sensor (H) 1. Check sensor (H) for blockage. 2. Check to ensure sensor is working properly. 3. Check cable from sensor to main B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace Inlet sensor when the voltage is not in the normal range. 6. Replace Main B/D. 3rd cassette exit sensor (K) blocked before initializing or dispensing The Reject/Retract Cassette (R) is not detected CDU Error Code Description and Diagnostics 4th cassette exit sensor (L) blocked after dispensing 1. Check sensors RIGHT/LEFT for blockage. 2. Check to ensure sensor is working properly. 3. Check cable from sensor to main B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace Inlet sensor when the voltage is not in the normal range. 6. Replace main B/D. 4th cassette exit sensor (L) blocked 1. Check sensors RIGHT/LEFT for any blockage. 2. Check to ensure sensor is working properly. 3. Check cable from sensor to main B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace Inlet sensor when the voltage is not in the normal range. 6. Replace main B/D. LSX4100 User Manual, March 2021 38 © 2018 Global Payments Inc. CONFIDENTIAL C007A C007B C007C C007D Note from 4th CST not arriving at double timing sensor (H) 1. Check sensor (H) for blockage. 2. Check to ensure sensor is working properly. 3. Check cable from sensor to main B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace Inlet sensor when the voltage is not in the normal range. 6. Replace Main B/D. Sensor blocked during initialize 1. Measure sensor voltage <transmitter normal range of 1~3V>. · normal range of 50~250 mV at empty · normal range of 2~5 V when blocked 2. Replace sensor when the voltage is not in the normal range. 3. Replace Main B/D. 4th cassette failure to pick up 1. Check note inside cassette for interference by foreign object. 2. Check gears inside cassette for debris between gear teeth. 3. Check rollers inside cassette for damage. 4. Check push plate for interference. 5. Check cassette exit path for blockage. 6. Replace cassette. 4th cassette not detected 1. Check 4th CST for its home position. 2. Check cable from 4th feed module B/D to 4th CST for damage or loose connector. 3. Check cable from 4th feed module B/D to MAIN B/D for damage or loose connector. 4. Replace cassette. 5. Replace Main B/D. Error Code C0080 C0081 CDU Error Code Description and Diagnostics 2nd cassette exit sensor (J) blocked after dispensing 1. Check sensors RIGHT/LEFT for blockage. 2. Check to ensure sensor is working properly. 3. Check cable from sensor to main B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace Inlet sensor when the voltage is not in the normal range. 6. Replace main B/D. Double detection timing sensor (H) blocked during dispensing 1. Check sensor for blockage. 2. Check cable from DBL sensor to main B/D for damage or loose connector. 3. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 4. Replace sensor when the voltage is not in the normal range. 5. Replace main B/D. LSX4100 User Manual, March 2021 39 © 2018 Global Payments Inc. CONFIDENTIAL C0082 C0083 C0084 C0085 Note from cassette not arriving at double timing sensor (H) 1. Check cables from cassette exit to double timing sensor for damage or loose connector. 2. Check belt for proper engagement. 3. Check cable from sensor to feed module B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace Inlet sensor when the voltage is not in the normal range. 6. Replace Main B/D. Reject gate timing sensor (E-LEFT), blocked during dispensing 1. Check sensor LEFT for blockage. 2. Check cable from sensor to main B/D for damage or loose connector. 3. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 4. Replace Gate sensor when the voltage is not in the normal range. 5. Replace Main B/D. Reject gate timing sensor (E-RIGHT), blocked during dispensing 1. Check sensor RIGHT for blockage. 2. Check cable from sensor to main B/D for damage or loose connector. 3. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 4. Replace Gate sensor when the voltage is not in the normal range. 5. Replace Main B/D. Note not arriving at reject gate timing sensor (E-LEFT) 1. Check note path for jam. 2. Check note for interference or blockage. 3. Check belt for proper engagement. 4. Replace CDU. Error Code C0086 C009A CDU Error Code Description and Diagnostics Note not arriving at count sensor (B) during dispensing 1. Check note path for jam. 2. Check belt for proper engagement. 3. Check note path structure for damage 4. Check reject gate for interference or damage. 5. Check belt and gear for proper engagement. 6. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty. · Normal range of 2~5 V when blocked. 7. Replace sensor when the voltage is not in the normal range. 8. Replace Main B/D. Note from 3rd CST not arriving at double timing sensor (H) 1. Check sensor (H) for blockage. 2. Check to ensure sensor is working properly. 3. Check cable from sensor to main B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace Inlet sensor when the voltage is not in the normal range. 6. Replace Main B/D. LSX4100 User Manual, March 2021 40 © 2018 Global Payments Inc. CONFIDENTIAL C009D C009F C00A0/A1 C00A2/A3 C00B3 C00B4 C00B5 3rd cassette not detected 1. Check 3rd CST for its home position. 2. Check cable from 3rd feed module B/D to 3rd CST for damage or loose connector. 3. Check cable from 3rd feed module B/D to MAIN B/D for damage or loose connector. 4. Replace cassette. 5. Replace Main B/D. 3rd cassette failure to pick up 1. Check note inside cassette for interference by foreign object. 2. Check gears inside cassette for debris between gear teeth. 3. Check rollers inside cassette for damage. 4. Check push plate for interference. 5. Check cassette exit path for blockage. 6. Replace cassette. Communication failure with shutter (Sending) 1. Check cable from shutter B/D to main B/D for damage or loose connection. 2. Replace shutter B/D. 3. Replace main B/D. Communication failure with shutter (Receiving) 1. Check cable from shutter B/D to main B/D for damage or loose connection. 2. Replace shutter B/D. 3. Replace main B/D. Shutter close failure 1. Check shutter for interference. 2. Replace shutter B/D. Shutter open failure 1. Check shutter for interference. 2. Replace shutter B/D. Shutter open failure (between open and close sensor) 1. Check shutter for interference. 2. Replace shutter B/D. Error Code C00E0 C00EA CDU Error Code Description and Diagnostics 5th cassette exit sensor (M) blocked after dispensing 1. Check sensors RIGHT/LEFT for blockage. 2. Check to ensure sensor is working properly. 3. Check cable from sensor to main B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace Inlet sensor when the voltage is not in the normal range. 6. Replace Main B/D. 5th cassette exit sensor (M) blocked after dispensing 1. Check sensors RIGHT/LEFT for blockage. 2. Check to ensure sensor is working properly. 3. Check cable from sensor to main B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace Inlet sensor when the voltage is not in the normal range. 6. Replace Main B/D. LSX4100 User Manual, March 2021 41 © 2018 Global Payments Inc. CONFIDENTIAL C00EB C00EC C00ED C00F0 Error Code C00FA C00FB 5th cassette exit sensor (M) blocked after dispensing 1. Check sensors RIGHT/LEFT for blockage. 2. Check to ensure sensor is working properly. 3. Check cable from sensor to main B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace Inlet sensor when the voltage is not in the normal range. 6. Replace Main B/D. 5th cassette failure to pick up 1. Check note inside cassette for interference by foreign object. 2. Check gears inside cassette for debris between gear teeth. 3. Check rollers inside cassette for damage. 4. Check push plate for interference. 5. Check cassette exit path for blockage. 6. Replace cassette. 5th cassette not detected 1. Check 5th CST for its home position. 2. Check cable from 3rd feed module B/D to 5th CST for damage or loose connector. 3. Check cable from 3rd feed module B/D to MAIN B/D for damage or loose connector. 4. Replace cassette. 5. Replace Main B/D. 6th cassette exit sensor (N) blocked after dispensing 1. Check sensors RIGHT/LEFT for blockage. 2. Check to ensure sensor is working properly. 3. Check cable from sensor to main B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace Inlet sensor when the voltage is not in the normal range. 6. Replace Main B/D. CDU Error Code Description and Diagnostics 6th cassette exit sensor (N) blocked after dispensing 1. Check sensors RIGHT/LEFT for blockage. 2. Check to ensure sensor is working properly. 3. Check cable from sensor to main B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace Inlet sensor when the voltage is not in the normal range. 6. Replace Main B/D. 6th cassette exit sensor (N) blocked after dispensing 1. Check sensors RIGHT/LEFT for blockage. 2. Check to ensure sensor is working properly. 3. Check cable from sensor to main B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>. · Normal range of 50~250 mV at empty · Normal range of 2~5 V when blocked 5. Replace Inlet sensor when the voltage is not in the normal range. 6. Replace Main B/D. LSX4100 User Manual, March 2021 42 © 2018 Global Payments Inc. CONFIDENTIAL C00FC C00FD 6th cassette failure to pick up 1. Check note inside cassette for interference by foreign object. 2. Check gears inside cassette for debris between gear teeth. 3. Check rollers inside cassette for damage. 4. Check push plate for interference. 5. Check cassette exit path for blockage. 6. Replace cassette. 6th cassette not detected 1. Check 6th CST for its home position. 2. Check cable from 3rd feed module B/D to 6th CST for damage or loose connector. 3. Check cable from 3rd feed module B/D to MAIN B/D for damage or loose connector. 4. Replace cassette. 5. Replace Main B/D. MS-RW Card Reader Card Reader Card Reader Problem Failure to open COM port (COM1) Diagnostics 1. Check the cable at rear of card reader for a loose connection. 2. Check the power cable at SIC board for a loose connection. 3. Check the data cable at PC rear (COM1). LSX4100 User Manual, March 2021 43 © 2018 Global Payments Inc. CONFIDENTIAL Receipt Printer Receipt Printer Problem Failure to detect paper Receipt Printer Problem Failure to print message Failure to feed paper Diagnostics 1. Check the paper load sensor (A) to determine if the sensor is displaced or dislocated from its mounting base. 2. Check the sensor cable to control board for a loose connection. Diagnostics 1. Check the paper for correct loading. 2. Thermal coated side of paper faces up while feeding (paper type of CSO). 3. Check the ribbon cable from control board to thermal head for loose or skewed connection. 4. Check to ensure the thermal head is working properly and, if not, replace it. 1. Check the paper feed roller and cutter lower support for a loose lever. 2. Check to ensure the feed roller sensor (C) is working properly. 3. Check the sensor cable to the control board. 4. Check to ensure the feed roller motor is working, i.e., gear of the roller is rotating. 5. Check cables from the control board to sub-board for loose connection. 6. Remove paper fully by releasing the paper feed and cutter lower support: · Lock the paper feed and cutter lower support in position. · Cut the paper end straight. · Feed the paper. LSX4100 User Manual, March 2021 44 © 2018 Global Payments Inc. CONFIDENTIAL Failure to discharge receipt Thermal head overheating Cutter failure to cut paper 7. Check the paper feed sensor (B) for a loose connection. 1. Check exit path for paper jam. 2. Check to ensure the paper exit sensor (D) is working. 3. Check to ensure the exit motor roller is working. 4. Check cables from motor/sensor to sub-board and all the way to control board for a loose connection. Check the thermal head. 1. Check to ensure the cutter module is working. 2. Check the movement of the cutter blade by manually rotating the gear mechanism. Check for interference. Cutter failure to return to home position Check the movement of the cutter blade by manually rotating the gear mechanism. Check for interference. Printer head open Make sure the printer head is closed. Printer Head Open Printer Head Closed Not at top of form Make sure the receipt paper is fed all the way through and the printer head is closed. JCM iVIZION Bill Acceptor Head Cashbox Case Bill Acceptor LED Indicator LED 2 blinking blue LED 2 is blinking red LED 2 is blinking yellow LED 2 is blinking green LED 2 is solid red or green Cause Bill acceptor is initializing or has an ICB Error. Bill acceptor is experiencing an error. Bill acceptor has a jammed banknote. Bill acceptor has rejected the banknote. Bill acceptor is downloading. LSX4100 User Manual, March 2021 45 © 2018 Global Payments Inc. CONFIDENTIAL LED 2 is solid yellow LED 2 is sold blue Cash box is near full. Bill acceptor is in Performance Test mode. Bill Acceptor Problem Stacker full Communication error between CPU boards Sensor adjustment error Speed error E2P error (no sensor adjustment) Transport error Reject error Stacker error (Pusher plate movement) No cash box No acceptor head Anti-strings error Damaged board ROM/RAM error ICB function (seating) error ICB R/W error Diagnostics Remove cashbox and retrieve banknotes. Check that all the connectors on the Control CPU Board and the Validation CPU Board are properly connected. Perform a sensor adjustment of the Acceptor unit. Check that no foreign objects are adhering to the sensors. Perform a sensor adjustment of the Acceptor unit. Check that a foreign object or banknote is not adhering to the Transport. Check that a foreign object or banknote is not adhering to the Transport. Check that a foreign object or banknote is not adhering to the Transport. Check that the cashbox is properly seated. Check that the Acceptor unit's access cover is properly locked down. Check that no fraud condition exists, such as anti-stringing. Replace the Control CPU Board or Validation CPU Board if damaged. Replace the Control CPU Board or Validation CPU Board if performing abnormally. 1. Check if the ICB Seating Function or the RF-ID Module are damaged. 2. Perform seating again or replace parts. 1. Check if the ICB Seating Function or the RF-ID Module are damaged. 2. Perform seating again or replace parts. Bill Acceptor Problem ICB data error ICB number error ICB initialize error Entrance/exit sensor jam CIS sensor jam Feed-in/feed-out sensor jam Cashbox inside jam Banknote insertion error UV sensor error Diagnostics 1. Check if the ICB Seating Function or the RF-ID Module are damaged. 2. Perform seating again or replace parts. 1. Check if the ICB Seating Function or the RF-ID Module are damaged. 2. Perform seating again or replace parts. 1. Check if the ICB Seating Function or the RF-ID Module are damaged. 2. Perform seating again or replace parts. Check that a foreign object or banknote is not adhering to the Transport. Check that a foreign object or banknote is not adhering to the Transport. Check that a foreign object or banknote is not adhering to the Transport. Check that a foreign object or banknote is not adhering to the Transport. 1. Check that a foreign object or banknote is not adhering to the Acceptor Unit Sensors. 2. Adjust Acceptor Unit Sensors, if necessary. 1. Check that a foreign object or banknote is not adhering to the Acceptor Unit Sensors. LSX4100 User Manual, March 2021 46 © 2018 Global Payments Inc. CONFIDENTIAL Banknote remaining error (head section) Adjustment error/Diameter error Transport time-out error Denomination error Photo pattern error Photo level error INHIBIT error Reject request Ticket error Transport overrun error (stacker part) Banknote length error Authentic banknote identify error Encrypting PIN Pad 2. Adjust Acceptor Unit Sensors, if necessary. 1. Check that a foreign object or banknote is not adhering to the Acceptor Unit Sensors. 2. Adjust Acceptor Unit Sensors, if necessary. 1. Check that a foreign object or banknote is not adhering to the Acceptor Unit Sensors. 2. Adjust Acceptor Unit Sensors, if necessary. Check that a foreign object or banknote is not adhering to the Transport Path Sensors. 1. Check that a foreign object or banknote is not adhering to the Acceptor Unit Sensors. 2. Adjust Acceptor Unit Sensors, if necessary. 1. Check that a foreign object or banknote is not adhering to the Acceptor Unit Sensors. 2. Adjust Acceptor Unit Sensors, if necessary. 1. Check that a foreign object or banknote is not adhering to the Acceptor Unit Sensors. 2. Adjust Acceptor Unit Sensors, if necessary. Check that the active state of a Host Machine or iVIZION DIP Switch INHIBIT setting is properly set. Check the INHIBIT setting of the Host Machine is correct. Check that the ticket barcode is facing up when inserted. Check that a foreign object or banknote is not adhering to the Transport Unit Sensors. Check the banknote is a proper length. 1. Check that a foreign object or banknote is not adhering to the Acceptor Unit Sensors. 2. Adjust Acceptor Unit Sensors, if necessary. Card Reader Note: Do not remove EPP from the bezel until the EPP's mode has been switched to Maintenance mode. EPP Problem Diagnostics LSX4100 User Manual, March 2021 47 © 2018 Global Payments Inc. CONFIDENTIAL Not responding to key press Coin Hopper 1. Check for green light at the back of the LED for power. 2. Check for blinking green light on the back of the unit (CDP LED): · No light on CPU LED means that removal protection mechanism is triggered. · Replace EPP. Coin Hoppers Coin Hopper Problem Failure to open COM port (COM6) and get status of each coin hopper Failure to dispense coin Main Power Supply Diagnostics 1. Check the coin control board for LED light indicating DC power. 2. Check the cable to each hopper for a loose connection. 1. Check the coin hopper for a jam. 2. Check to see if the hopper is empty. 3. Check the coin drop path for blockage. Main Power Supply Main Power Supply Problem No light on ON/OFF switch No AC power to PC unit LSX4100 User Manual, March 2021 © 2018 Global Payments Inc. Diagnostics 1. Check the AC input cable to the power supply for a loose connection. 2. Check the AC input cable connection to the wall outlet or UPS. 1. Check the AC OUT cord on top of the power supply for a loose connection. 48 CONFIDENTIAL No DC power to devices Indicator Lights Indicator Lights Problem No light Speakers 2. Check the AC IN cord to back of PC for a loose connection. 3. Check the power switch on both power supply and PC unit. Replace the power. Diagnostics 1. Check the cable connection from the SIC board to the flicker board. 2. Check to ensure the light signal on the flicker board is working. Speakers Problem No sound ADA Earphone Jack Diagnostics 1. Check the sound cable at the back of the PC. 2. Check the sound cables at the SIC board. 3. Replace the speaker. Earphone Jack Problem Diagnostics LSX4100 User Manual, March 2021 49 © 2018 Global Payments Inc. CONFIDENTIAL No sound 1. Check the cable from the SIC board to the ADA board. 2. Replace the ADA board. Diagnosing PC Issues All PC issues should be referred to CAMS support at 1-800-500-1973. Do not attempt to resolve software issues without contacting CAMS. Any changes to software or software configuration must have Global Payments approval. Maintaining the LSX4100 Cleaning the ATM To clean the kiosk, you may use a micro-fiber cloth with multi-purpose lite cleaner to wipe down and clean finger prints and debris from the outside cabinet. To clean the inside of the kiosk, use compressed/canned air to blow away any debris from the dispenser and inside the cabinet near the fans. A damp microfiber cloth can be used to wipe down belts that may have accumulated dust. Replacing Module Global Payments technicians provide and install replacement modules for the kiosk. Replacing an entire module may be simpler than diagnosing the problem at the component level. Contact CAMS support at 1-800-500-1973. Replacing Components Global Payments technicians provide and install replacement component parts for the kiosk. Replacement is limited to parts where replacement is simple, the part failure is clearly identified, and part shipping and handling is vulnerable to damage. Contact CAMS support at 1-800-500-1973. Updating the PC Updates to firmware and/or software will be performed by a Global Payments technician. If involvement by GLI is required, Global Payments will provide submission letters and work with the local Gaming Commission. Please call CAMS support (800-500-1973), and one of our technicians will assist. Contacting Support We are here to assist you with any issues that arise. Contact CAMS support at 1-800-500-1973. LSX4100 User Manual, March 2021 50 © 2018 Global Payments Inc. CONFIDENTIALMicrosoft Word 2016 Microsoft Word 2016