Sysmex CareWise Caresphere Workflow Solution User Guide

User Guide for Sysmex models including: CareWise, CareWise Caresphere Workflow Solution, Caresphere Workflow Solution, Workflow Solution, Solution

CareWise - Sysmex

CAREISE 3 Access Following setup, access the application at: https://sysmex.status.page/ Registration (continued) Click the [Complete Registration] link in the email to accept.

File Info : application/pdf, 8 Pages, 1.60MB

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PDF carewise quick guide v1.0

CareWise
CaresphereTM Workflow Solution (WS)

Quick Guide

Sysmex America, Inc. 577 Aptakisic Road, Lincolnshire, IL 60069, U.S.A. · Phone +1 800 379-7639 · www.sysmex.com/us
Sysmex Canada, Inc. 5700 Explorer Drive Suite 200, Mississauga, ON L4W0C6 Canada · Phone +1 905 366-7900 · www.sysmex.ca
Sysmex Latin America and the Caribbean
Rua do Paraíso, 148, conj.31, Bairro Paraíso São Paulo / SP Brasil CEP 04103-000 · Tel. +55 (11) 3145-4300 Fax +55 (11) 3145-4309 · www.sysmex.com.br

www.sysmex.com/us Program availability varies by location. Programs and specification subject to change without notice.

Introduction
CareWise is a communication tool designed to provide software release dates and times and service impact information related to your Caresphere WS application.
CareWise provides the following benefits: · Outage notifications · Software release notifications · Root cause analysis information · Online uptime dashboard
Definitions

30 days ago

99.98%

Today

*Uptime is estimated. Customer network and internet issues are not included

Normal

Information

Degraded

Unavailable

Maintenance

Normal (Uptime) Information Degraded
Unavailable (Outage)
Maintenance Root Cause Analysis (RCA)
Software Releases

The time during which a machine or service is in operation. No impact on service. Pre-release notes notifications. Time during which either the cloud is unavailable but the on-premise E-IC is fully operation or the on-premise E-IC is unavailable but the cloud is fully operational. The time during which the cloud and on-premise E-IC are both unavailable. The application is not available. Scheduled event, including software updates. Documentation provided for global outages, including cause(s) and mitigation of problems or events. The distribution of the newest version of a software application.

Registration
Onboarding

Your Project Manager will provide an onboarding form during your project.
To add users after your project, please contact the Technical Assistance Center (TAC) at InformaticsRequest@ sysmex.com or 888-879-7639 (US) or 888-679-7639 (Canada) for an onboarding form. NOTE: Public domain email addresses such as @gmail.com or @hotmail.com cannot be used.

Invitation

Distribution Lists are encouraged to assist and simplify user management. Distribution lists must be able to receive external emails.
Each submitted email or distribution list will receive an onboarding email from CaresphereWS-Status@ sysmex.com to verify the email address and complete account setup.

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Registration (continued) Click the [Complete Registration] link in the email to accept.
You have been invited to join Sysmex. Please click this button to complete your registration. The registration link will expire in 24 hours.
Click here for a New invitation request
NOTE: The link is active for 24 hours. If the link expires before registration can be completed, request a new link by clicking the link in the invitation email or send an email to CaresphereWS-Status@sysmex.com.
Password Enter a password to set up your account.

*NOTE: One user per distribution list must register and set up a password. Please ensure all other distribution list users are provided with the distribution list email and password information to access the online dashboard.

Access
Following setup, access the application at: https://sysmex.status.page/

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Set-up and Notification Preferences
Manage Notifications To set up notifications, select Notifications in the top left of the web page. Enter your mobile phone number if text notifications are needed, then select each desired option in the preferences. NOTE: Only one mobile number is allowed per email address or distribution list.
CareWise
NOTE: SMS messages will not be sent until the user has accepted the SMS verification message from their phone. Standard message and data rates apply. 4 |CAREWISE

Contact Information Whitelist Please ensure the email address CaresphereWS-Status@sysmex.com is accepted by your email system to ensure receipt of email notifications. Any distribution lists added must be able to accept messages from this address.
Profile

Please ensure the following phone numbers are not blocked by your mobile phone or call blocking applications so messages can be received:

· (443) 577-4142

· (443) 637-6533

· (443) 371-9833

· (443) 492-2116

· (443) 991-7380

· (443) 991-7432

CareWise

Change Password and enter Full Name as needed. Translation
Click Translate to select a new language.

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Incident Notification Examples

Email notification

SMS text notification
*NOTE: Click the link in the email or SMS notification for more details.

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Website notification

Status Page Features
Upcoming maintenance
Past 30 days status
Hover over each day to review any incidents. Click on an incident for more information. NOTE: The most severe color status will persist for any given day, independent of the length of time of the event. Recent incident summary
Click on any event for further information. Sysmex links
Click links to go to the Caresphere WS Pre-Release Notes website, the Sysmex Customer Resource Center, or the Sysmex America website.
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Program availability varies by location. Programs and specification subject to change without notice.

References

Adobe InDesign 18.1 (Windows) Adobe PDF Library 17.0; modified using iText 2.1.7 by 1T3XT