SwitchBot Smart Video Doorbell
User Manual
Welcome
Thank you for choosing SwitchBot! This manual will guide you through a comprehensive understanding and quick installation of this product, and provide important information on product usage and maintenance to help you achieve the best user experience. If you have any questions during use, please call the support line or contact the official email. SwitchBot's technical support experts will answer your questions.
Setup and Troubleshooting: support.switch-bot.com
Customer Support: support@switch-bot.com
Product Overview
Package Contents
Monitor:
- Monitor
- Metal Bracket
- 3M Tape A
- Label for Marking Holes (Monitor)
- Silver Screw × 2
- Wall Plug × 2
Doorbell:
- Doorbell
- Mounting Kit (A)
- Angle Kit (B)
- 3M Tape B
- Black Screw × 2
- Wall Plug × 2
- Pointer for Ejection
- Small Screw × 2
- Charging Cable
Component List
Monitor Components:
- LCD Screen
- Status Indicator
- Monitor Button
- Playback Button
- Call Button
- Lock/Unlock Button
- Hang-up Button
- Menu Button
- Speaker
- SD Card Slot
- Mounting Bracket
- Back Cover
- Reset Button Hole
Doorbell Components:
- Motion Sensor
- Light Sensor
- Infrared Light
- Doorbell Button ?
- Status LED Light
- Lens ?
- Microphone ?
- NFC Reader
- Power Terminals
- Charging Port ?
- Speaker ?
- Rubber Cover
- Ejection Pin Hole
Before You Start
Preparation
You will need:
- A smartphone or tablet using Bluetooth 5.0 or later.
- The latest version of the SwitchBot app, downloadable from the Apple App Store or Google Play Store.
- A SwitchBot account, which you can register via our app or log in directly if you already have one.
System requirements for iOS and Android: https://support.switch-bot.com/hc/en-us/articles/12567397397271
Precautions for Use
Doorbell:
- Install the doorbell in a location protected from direct rain or snow. Use a waterproof cover if necessary.
- Avoid installation in environments with extreme temperatures. Please refer to the product's operating temperature range.
- Securely fasten the doorbell to prevent vibration or accidental detachment.
- Regularly clean the camera lens and microphone with a soft, dry cloth to maintain video and audio quality.
- Install the doorbell in accordance with privacy laws, avoiding direct views into neighboring properties.
Monitor:
- Place the monitor in an accessible location, avoiding direct sunlight to prevent overheating or glare.
- Ensure stable power connections.
- Check Wi-Fi or connection signals. Avoid placing it near walls or devices that cause interference.
- Clean the screen with a microfiber cloth to prevent scratches and smudges. Avoid using harsh chemical cleaners.
- It is recommended to replace the SD card once a year and regularly back up important data to a PC or other media.
Initial Setup
Add Your Video Doorbell Touch to the SwitchBot App
Open the SwitchBot app, tap the '+' icon in the top right corner of the homepage, and select 'Add Device'. Follow the on-screen instructions to add your device.
Charge Your Doorbell
Open the rubber cover on the Type-C charging port located at the bottom of your Doorbell. Connect a power source using the USB cable provided with the device.
Note: Use an adapter with an output of at least 5V - 2A. The charging process from 0% to 100% takes approximately 6 hours. The indicator light will turn from red to green when charging is complete.
Installation
Precautions for Installation
- It is recommended to position the device 1.2m to 1.5m (4 ft to 4.9 ft) from the ground. For better signal strength, please avoid installation on a metal door or metal surface.
- Use the provided wall mounting kit and angle kit to correctly tilt the device and avoid unwanted motion events.
- Ensure the doorbell camera is not directed towards light-colored walls and keep it away from direct sunlight.
- To ensure a stable connection, maintain an appropriate distance* between the doorbell, monitor, SwitchBot Lock devices, and the router.
- Leave at least 6 cm (2.4 inches) of clearance on the right side of the doorbell for easy attachment and removal.
*According to our test data, the maximum connection distance between a doorbell and a monitor is 100m (109 yards) without obstacles.
Doorbell Installation
1. Choose a power source:
- Built-in rechargeable battery: The device has an internal battery.
- Solar panel: Connect your Doorbell to a solar panel mounted on the door or wall for continuous power supply (solar panel sold separately).
2. Choose an installation position and confirm the fixing method:
- Parallel Mounting:
- Using Mounting Kit (A) with 3M Adhesive Tape.
- Using Mounting Kit (A) with Screws and Wall Plugs.
- Angled Mounting:
- Using Mounting Kit (A) + Angle Kit (B) for right-angle mounting.
- Using Mounting Kit (A) + Angle Kit (B) for left-angled mounting.
- Using Mounting Kit (A) + Angle Kit (B) + Cover Plate (C) for left-angled mounting (Cover Plate sold separately).
Monitor Installation
Method 1: Wall Mounting
- Install the Metal Bracket.
- Apply the hole marking sticker (Monitor) to the wall and make two holes. If similar products were previously installed, you can reuse existing holes for the bolts.
- On drywall, brick, or concrete, use a 6mm (1/4 in.) masonry drill bit to make holes for the included wall anchors. Secure the Metal Bracket using the provided bolts.
- Note: Consult a professional for drilling if necessary.
- Mount the Monitor onto the bracket.
- Remove the back cover. Slide the Monitor from top to bottom until it is securely locked.
Method 2: Desk Mounting
Place the Monitor on a desk and connect it to a power outlet.
Direct Wiring to Mains Power
If you choose to wire your product directly to the mains power, please scan the QR code to view the instruction video. (QR code excluded as per instructions)
Product Usage
Instructions for Use
Use with SwitchBot Lock Devices
Access the function page of your Video Doorbell and tap the lock icon. Connect your Video Doorbell to SwitchBot Lock devices as indicated.
Add an NFC card via the app to quickly unlock your SwitchBot Lock devices through the doorbell.
Unlock your SwitchBot Lock devices via the Monitor by pressing the "Unlock" button.
Monitor Interface and Functions
The monitor displays:
- Doorbell battery level ?
- Monitor Wi-Fi connection status ?
- SwitchBot Lock's status ?
- SD card status ?
- Indication when the doorbell rang ?
- Outdoor weather conditions ☀️
Monitor Button: Press to view live feed. ➡️
Playback Button: Press to play event videos. Delete event videos as needed to free up storage space. ▶️
Call/Hang-up Buttons: Press the buttons (represented by phone icons ?) to initiate or end a real-time video call with visitors using the microphone. Note: A call has a maximum duration of 2 minutes and will end automatically if exceeded.
Menu Button: Customize and record your Quick Responses. Press the "Menu" button to select a response before or during a video call. Available quick responses include:
- "Hello, how can I help you? Please leave a message."
- "Please leave the package at the door."
- "Leave a message if you want."
- "No, thank you. We are not interested."
- "Wishing you a good day."
- "We'll be right there. Thank you for waiting!"
- "Thanks for stopping by. Leave a message."
Factory Reset
Insert the ejection pin into the Reset hole on the Monitor for 3 seconds. The Monitor will restore factory settings and enter pairing mode. ?
Firmware Update
To enhance the user experience, firmware updates will be released regularly to introduce new features and fix any software defects that may occur during use. When a new firmware version is available, an update notification will be sent to your account via the app. During the update, ensure the product has sufficient battery or remains connected, and that your smartphone is within reach to avoid interference.
Frequently Asked Questions (FAQ)
Q1: What should I do if the device does not connect to the network?
Delete and re-add the device in the app, or reset the device's Wi-Fi and follow the installation instructions.
Ensure the device connects only to 802.11b/g/n, 2.4 GHz, IPV4 wireless networks.
Ensure the distance between the router and the Doorbell or Monitor is less than 100m.
If your router uses a whitelist of physical addresses, add the Monitor's physical address to the whitelist or disable the function.
Q2: Why is there no image on the Monitor when the doorbell is pressed or buttons are used?
The distance between the router and the Doorbell or Monitor might be too great. In open, unobstructed environments, the maximum transmission distance is 100m, but obstacles like walls can significantly reduce this range.
Q3: Why is there no sound or low volume from the Doorbell or Monitor?
Adjust the volume settings for both devices in the app.
Ensure the microphone holes on the devices are not blocked by tape or other objects.
Q4: What should I do when the Doorbell triggers frequent false alarms?
Avoid direct sunlight on the Doorbell's motion detection sensor. ☀️❌
Do not point the Doorbell towards glass, mirrors, or roads with complex traffic. ??❌
Keep the Doorbell camera away from heat sources or wireless devices that might interfere with connectivity. ??❌
Q5: Why is the Doorbell's battery life shorter than expected?
Ensure the battery is fully charged (for at least six hours). ?
Frequent event triggers will drain the battery more quickly. To avoid excessive activity notifications, adjust the Motion Settings to a lower sensitivity.
Q6: Why does the visitor's face appear dark on the Monitor?
Adjust the installation position and angle to avoid strong light directly hitting the lens. ??
Use the included angle kit to make horizontal adjustments (up to 15°).
Q7: What should I do when the image is blurry or unclear?
Gently wipe the lens with a soft, dry cloth if it is dirty. ?
Condensation may occur due to temperature variations; this will resolve when temperatures stabilize. ?️
Q8: What should I do when the image appears too bright or too dark?
Check and adjust the brightness settings in the app. ?
Q9: What should I do when there are white lines or a halo effect on the image?
Direct exposure to intense light (e.g., the sun) can affect visibility. This is not a malfunction. Avoid installing the camera in locations with excessive light exposure. ☀️
For more information, visit our website or scan the QR code below. (QR code excluded)
Status Indicator Lights
Doorbell Indicator
| Status | Description |
|---|---|
| Solid White | The device is active. |
| Solid Orange | Communication is successful. |
| Solid Green | The doorbell is ringing. |
| Flashing Green | The SwitchBot Lock is locking or unlocking. |
Doorbell Charging Indicator
| Status | Description |
|---|---|
| Solid Green | The device is fully charged. ? |
| Solid Red | The device is charging. ? |
Doorbell Infrared Light
| Status | Description |
|---|---|
| On | The camera is capturing black and white images in night vision mode. ? |
Doorbell Fill Light
| Status | Description |
|---|---|
| On | The camera is capturing color images in night vision mode. ? |
Monitor Status Indicator
| Status | Description |
|---|---|
| Solid White | Communication is successful. ? |
| Solid Blue | The security mode is activated. ?️ |
| Flashing Red Twice | Unlock/lock failed. ❌ |
| Flashing Slowly Red | The network is disconnected, or the doorbell's tamper alarm has been activated. ?❌ |
| Flashing Orange Twice | Human movement has been detected. ?♂️ |
| Solid Orange | 1. There are pending doorbell sound events to verify. ? 2. A visitor is pressing the sound button. |
Specifications
Monitor
- Material: ABS with UV-resistant coating
- Dimensions: 125 × 129 x 29 mm (49.2 × 50.8 × 11.4 in.)
- Power Supply: 100-220V~
- Operating Temperature: -15 °C to 45 °C (5 °F to 113 °F)
- Weight: 325 g (11.5 oz.)
- Operating Humidity: ≤ 95% RH
- LCD Screen Size: 4.3 in.
- Screen Resolution: 480×242
- Memory: Supports microSD card formatted in FAT32 up to 256GB (not included)
- Connection: 802.11 b/g/n, 2.4 GHz; Bluetooth Low Energy 5.0
Doorbell
- Material: ABS with UV-resistant coating
- Dimensions: 131 × 65 × 30 mm (51.6 × 25.6 × 11.8 in.)
- Weight: 202 g
- Operating Temperature: -20 °C to 45 °C (-4 °F to 122 °F)
- Power Supply: 5V-2A
- Operating Humidity: ≤ 95% RH
- Connectivity: 802.11 b/g/n, 2.4 GHz; Bluetooth Low Energy 5.0
- PIR Detection Distance: 7.5 m (24.6 ft.)
- PIR Detection Angle: 130°
- Field of View: 160° diagonal
- Night Vision: 10 m (32.8 ft.)
- IP Rating: IP65
Warranty & Support
Disclaimer
This product is not designed to prevent theft or intrusion. The company assumes no responsibility for any losses resulting from such events. Users are responsible for managing their personal information and privacy. The company assumes no responsibility for direct or indirect losses caused by modifications or loss of recorded data.
During the installation and use of this product, please respect the privacy and image rights of visitors. The product may store images and other personal information of visitors. Users are responsible for managing the risks associated with potential data breaches to prevent unforeseen losses.
The company assumes no responsibility for any lost packages or deliveries due to the use of the quick response function.
For alarms interconnected with this product, such as fire alarms, gas alarms, and emergency buttons, the company's responsibility is limited to repairing the equipment in accordance with warranty policies for malfunctions or defects. The company does not cover other losses resulting from unreported or erroneous alarms.
The company is not responsible for any losses caused by external factors, such as power outages, which may affect recording, calls, or email transmissions.
Warranty
We warrant to the original owner of the product that the product will be free from defects in materials and workmanship. Please note that this limited warranty does not cover:
- Products presented beyond the original period of the limited warranty.
- Products that have had repair or modification attempts made.
- Products subjected to drops, extreme temperatures, water, or other operating conditions outside the product's specifications.
- Damage caused by natural disasters (including but not limited to lightning, floods, tornadoes, earthquakes, or hurricanes, etc.).
- Damage caused by misuse, abuse, negligence, or accident (e.g., fire).
- Other damages that cannot be attributed to defects in the workmanship of the product's materials.
- Products purchased from unauthorized resellers.
- Consumable parts (including but not limited to batteries).
- Normal use and wear and tear of the product.
Contact & Support
Feedback: If you have problems or concerns in using our products, please submit feedback through our app in the Profile > Support page.
Setup and Troubleshooting: support.switch-bot.com
Support Email: support@switch-bot.com
