Naya Create Keyboard: User Manual, Keybindings, Troubleshooting, and Warranty

Layer 2 Keybindings

The Naya Create keyboard features multiple layers to access various functions. Layer 2, the "Naya Default" layer, provides access to Bluetooth connectivity, media controls, volume adjustments, and LED customization.

The keyboard layout diagram shows keys labeled LA1 through LH4, and RA1 through RH4, each assigned a specific function or set to 'Disabled'.

Troubleshooting

My keyboard won't power ON.

• Ensure the power switch is in the ON position.
• If connected via USB: Ensure the cable is compatible and properly connected. Use a USB 2.0 port or higher.
• If connected via wireless: Ensure modules are properly connected and charged.

My layers won't activate properly

• Make sure you are using the correct layer action (layers can be set to activate while held, as an absolute activation, or as a toggle).

My keyboard is not behaving as expected.

• Ensure that your device is using the correct input source.
• Verify your bindings in Naya Flow.
• Turn your Naya Create OFF and ON again to reset the active layers.
• Ensure that the connection to your device is functioning correctly.
• If connected over USB, use the provided USB-C cables.
• Make sure your drivers and firmware are up to date.

I've gotten stuck on a certain layer and don't have access to Naya Flow.

• To reset active layers, turn your Naya Create OFF and ON again.

I need a replacement part or accessory.

• Replacements are available at naya.tech/shop.
• For unlisted parts, contact support@naya.tech.

Create isn't pairing over Bluetooth.

• Move closer to the device you are pairing with, as distance or interference can disrupt the connection.
• Ensure no other paired devices are actively connected to the same Bluetooth slot.

Create isn't connecting over Speedlink.

• Move closer to the device you are pairing with, as distance or interference can disrupt the connection.
• Ensure the Speedlink dongle is properly seated.

Does your issue persist? Contact us at support@naya.tech.

Safety & Care

• Contains small parts which may be a choking hazard. Not suitable for children under age five.
• Do not twist or stretch the keyboard against the direction of the hinges.
• Do not force the hinges past their range of motion.
• Clean only by gently wiping with a dry microfiber cloth.
• Do not clean pogo pin connections using liquids or abrasive materials.
• Do not put heavy objects on top of the keyboard.
• Do not spill liquids on the keyboard.
• Keep away from sharp objects, fire, water, and high voltage equipment.
• Do not sit on, drop, crush, puncture, shred the keyboard, cool below 0°C (32°F) or heat above 60°C (140°F).
• Do not short-circuit the pogo pins, included battery, or its cells.
• In the event of a cell leaking, do not allow the liquid to come in contact with the skin or eyes.

Environmental & Recycling Instructions

Battery disposal at end of product life.

1. Detach and remove all switches, screws, and hinges, and remove the circuit board from the aluminum body.
2. Detach and remove the battery from the circuit board.
3. Dispose of your product and its battery according to local laws.

WEEE Disposal and Recycling Information

This symbol ♻️ means that waste of electrical and electronic equipment (WEEE) should not be disposed of as general household waste. WEEE should be treated separately to prevent possible harm to the environment or human health. Consult your retailer or local municipal office for collection, return, recycle, or reuse of WEEE.

Warranty Policy

NAYA B.V. products come with a one-year warranty term and a commitment to assist with parts and repairs well beyond that. For any questions, reach out at support@naya.tech.

Our Quality Commitment

NAYA B.V. designs products to be reliable, durable, and enjoyable to use. They utilize best-in-class materials and design nearly all parts to be replaceable. This approach reduces e-waste and ensures support with spare parts beyond the warranty term.

What's Covered?

For one (1) year from the date of delivery, NAYA B.V. warrants that your Naya device will be free from defects in materials and workmanship under normal use. If local regulations mandate a longer warranty term, NAYA B.V. will match it (e.g., a two-year warranty in Europe). If an issue arises due to a defect in manufacturing or materials, the product will be repaired or replaced as deemed necessary. This warranty is non-transferable and applies only to the original end-purchaser.

What's Not Covered?

• Normal wear and tear, including cosmetic damage such as scratches or discoloration.
• Damage caused by accidents, misuse, neglect, acts of nature, fire, liquid exposure, or unauthorized modifications.
• Issues caused by third-party accessories, unauthorized repairs, or improper handling, such as applying excessive force while exchanging key switches.
• Damage caused by customizing product firmware.
• Loss or Theft.
• Battery degradation due to normal use over time.

How to Make a Warranty Claim?

1. Contact Us: Reach out to the support team at support@naya.tech with your proof of purchase and a description of the issue. If purchased through the website, proof of purchase is not required.
2. Assessment: The team will assess the situation, may ask for further information and proof, and guide you through troubleshooting steps if needed.
3. Repair or Replacement: If the issue cannot be fixed otherwise, a repair or replacement unit will be arranged. The original unit must be shipped back at the customer's expense.

Please note that warranty replacements sent to international addresses may incur customs fees. Customers are responsible for these charges. NAYA B.V. marks all warranty shipments as "warranty replacement," but local customs authorities may still impose charges.

A Warranty That Works With You

NAYA B.V. aims for quick, fair, and transparent resolutions. Products are developed with repairability in mind for years to come. For questions, contact support@naya.tech.

Intellectual Property Rights

• NAYA B.V. owns the copyright to this manual.
• USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum.
• The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., used under license by NAYA B.V.
• All product and company names are trademarks or registered trademarks of their respective owners.

For any questions or concerns, contact support@naya.tech.

NAYA B.V. - Wasaweg 3 - 9723JD Groningen - Netherlands