Costway Washing Machine EP24896 User Manual
Model: EP24896
Introduction
This user manual provides comprehensive instructions for the Costway Washing Machine, model EP24896. It covers important safety information, installation, operation, maintenance, and troubleshooting to ensure optimal performance and longevity of your appliance.
Contents
Name of all components
The washing machine consists of the following parts:
- Top lid
- Water inlet valve
- Back control board
- Detergent box
- Filter
- Bleach injection
- Pulsator
- Control panel
- Frame
- Power cord
- Up drain pipe
- Back cover
- Body
- Adjustable foot
- Base
Accessories Included:
- Washing machine (1)
- Instruction manual (1)
- Inlet hose (1)
- Noise and mice-proof plate (1)
- Self screw (2)
- Drain hose (1) (Installed for some modes)
- Cover for drain hose (1) (Not exist for some modes)
Diagram: The diagram illustrates the washing machine's exterior and interior components, including the top lid, control panel, detergent box, body, base, and adjustable foot. It also shows accessories like the inlet hose, drain hose, and instruction manual.
Using advice
- Low-bubble detergent is recommended.
- Operate the unit in an environment between 0°C and 40°C. Extreme temperatures may cause malfunction.
- If stored below 0°C, allow the machine to reach room temperature for about 4 hours before use to prevent icing damage.
- Washing and dewatering capacity refers to the maximum weight of standard laundry in a dry state. Actual capacity can be affected by fabric thickness, size, and type.
- For loads below 1.0kg, avoid high water levels to prevent splashing during the washing process.
Installation instructions
Laying the machine
Step 1: Insert the mice-proof plate into the washing machine base.
- Remove the plastic accessory from the bottom of the washing machine before use.
- Take out the mice-proof plate.
- Lay the washing machine gently on a soft object. Insert the noise-proof plate into the base.
- Fasten the noise-proof plate with two screws.
Step 2: Place the washing machine on a firm and level surface.
- Use the level adjustable knob to adjust the washing machine for stability.
- Ensure the machine is placed at least 5cm away from the wall to allow for proper ventilation.
Diagram: Illustration showing how to adjust the feet for stability and the required clearance from the wall.
Note on adjustable feet: To prevent vibration during washing, loosen the level adjustment knob, adjust the height of the feet until the machine is stable, and then tighten the knob.
Connection of the inlet/drain hose
Connection of the inlet hose
- Select the appropriate type of water outlet.
- Before installation, run water through the faucet and inlet hose to remove any particles that might clog the inlet valve screen.
- Ensure a seal washer is seated at the joint of the inlet hose and connect it to the faucet. Note: Do not overtighten, as this can damage the valve.
- Ensure a seal washer is seated at the joint of the inlet hose and connect it to the water inlet valve. Note: Do not overtighten, as this can damage the valve.
- Check for leaks: Gently swing the inlet hose to confirm it is secure. Turn on the water faucet and check for leaks. A small amount of water may enter the machine.
Diagram: Shows connecting the inlet hose to the faucet and the machine's water inlet valve, including the seal washer.
Connection of the drain hose
- Press down the fixing ring and hitch it over the drain hose.
- Press down the fixing ring again and push it to the drain outlet, ensuring a secure connection.
- The top of the drain hose outlet (tub) must be no higher than 90cm from the bottom of the washer.
Diagram: Illustrates attaching the drain hose with the fixing ring and the height requirement for the drain outlet.
Connection of the power cord
- The earthing wire (yellow and green) must be firmly connected to a special earthing point. Contact a technician for assembly if needed.
- The socket used should have a 3A fuse.
NOTE:
- Never connect the washing machine's earthing to gas pipes, water pipes, telephone cords, or lightning rods.
- Do not use a damaged power cord, as it can cause electricity leakage and fire.
- If the power cord is damaged, contact the local service company for replacement using special tools.
Diagram: Shows a correctly grounded plug and a warning against using a damaged cord or connecting to inappropriate grounding points.
Operating instructions
- Install the water inlet hose and turn on the tap.
- Plug in the power cord.
- Put down the drain pipe.
- Press the POWER ON/OFF button to turn on the machine.
- Press PROGRAM to select the desired program.
- Press WATER LEVEL to set the water level according to the load. (The machine can set the water level automatically in Normal mode).
- Press START/PAUSE to begin the wash cycle.
When the preset operation finishes, the machine will power off automatically.
Control panel
The control panel allows you to select programs, set water levels, and manage the wash cycle.
Programs:
- 01. Fuzzy: Sets water level automatically based on laundry load.
- 02. Heavy: For washing large items like coverlets, jeans, and other bulky clothes.
- 03. Gentle: Suitable for washing wool or underwear.
- 04. Speedy: For washing clothes with light stains.
- 05. Soak&Wash: Soaks laundry for a specified time before washing.
- 06. Single Wash: For washing a single item.
- 07. Single Spin: For spinning only.
- 08. Air Dry: Used to dry the tub.
Buttons:
- Power On/Off: Use this button to turn the washing machine on and off.
- Program: Selects the desired wash program.
- Water Level: Press to choose the water level according to the load. In Normal mode, the machine automatically sets the water level.
- Start/Pause: Press to begin a wash program, or to pause/resume a program in progress.
Child Lock:
Press and hold the Water Level & Program buttons simultaneously for 1.5 seconds to activate or deactivate the safety lock.
Diagram: Shows the control panel layout with buttons for Program, Water Level, Start/Pause, and Power, along with indicators for Program Code, Process Code, and Remaining Time.
Safety warning
Make sure the voltage in your living area matches the rating label on the appliance. Ensure the wall socket is properly grounded. ⚠️
Diagram: Illustration of a grounded electrical outlet.
The power cord must be unplugged when the unit is idle, removed, cleaned, or during a power failure. ❌
Diagram: Shows a hand unplugging a power cord.
If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or a qualified technician to avoid a shock hazard. ⚠️
Ensure bottom ventilation when the unit is placed on a blanket. ?️
Diagram: Shows the bottom opening of the washing machine with airflow indicated.
Water-proof clothes such as raincoats are not recommended to avoid abnormal vibration or damage to clothes. ☔
Diagram: Shows a person wearing a raincoat and a washing machine with vibration.
Do not place the washing machine in a damp place and do not pour water onto the control panel. ?
Diagram: Shows a washing machine in a damp area with water being poured on it.
Never use water over 50°C. ?️
Diagram: Shows a thermometer indicating over 50°C with a cross mark.
Do not put hands into the rotating tub. Do not let children play with the machine. ?✋
Diagram: Shows a hand inside a spinning tub and children playing near the machine.
It is hazardous for anyone other than a competent person to carry out any service or repair operation. ?
Diagram: Shows a person attempting to repair the machine without proper tools or expertise.
Do not place any heat or heavy object on the washing machine. ?️
Diagram: Shows heavy objects placed on top of the washing machine.
Do not pour volatile solvent such as petrol and methane into the tub for washing or dry purposes. ⛽
Diagram: Shows bottles of petrol and solvent being poured into the washing machine tub.
The appliance is not intended for use by young children or infirm persons unless they have been adequately supervised by a responsible person to ensure they can use the appliance safely. ????
Diagram: Shows a child and an elderly person using the machine under supervision.
Do not expose washing machine to direct sunlight or rain. Keep it away from heat sources. ☀️?️?
Diagram: Shows the washing machine exposed to sun, rain, and heat.
The appliance is to be connected to the water mains using new hose-sets; old hose-sets should not be reused. ?
Please operate it under 0°C ~ 40°C. Extra-high or extra-low ambient temperature may cause malfunction. ?️
Maintenance
Clean the filter in the inlet valve
Clean the filter in the inlet valve regularly to prevent clogging.
- Take off the inlet hose and remove the valve filter.
- Clean the valve filter with a brush.
- Reinstall the valve filter and connect the inlet hose.
Diagram: Shows the steps for cleaning the inlet valve filter.
Body maintenance
Note:
- Clean the surface of the washing machine with a soft cloth regularly.
- After washing starched or bleached laundry, the inner tub must be cleaned to prevent deposit buildup.
Diagram: Shows cleaning the exterior of the washing machine.
Clean the lint filter
- Pull upward to remove the filter assembly.
- Take the filter from the filter cover.
- Clean and rinse it thoroughly.
- Reinstall the filter.
Diagram: Illustrates the process of removing, cleaning, and reinstalling the lint filter.
Trouble shooting
Malfunction phenomenon
| Malfunction phenomenon | Reason |
|---|---|
| Start the washing machine from rinse process, the washing machine does not input the water. | The washing machine will start from the spin process to spin out water and detergent, then input water. (If there is water in the tub, it will drain out first). |
| The wash process changes from spin to rinse. | When the clothes are not even or are on one side of the tub, the washing machine will input water to make the clothes balance and even. |
| The control button is useless to touch. | If you want to change the Program or Water level after the washing machine started, please touch the Start/Pause button to reset the process. |
| Spin delay. | The washing machine will delay 15 to 60 seconds to enter the spin process after draining or after selecting the spin process. |
Trouble Shooting Method
For some troubles, the machine buzzer will ring and alarm, and the indicator will flash.
| Troubles | Indicator Light | Possible Cause | Solution |
|---|---|---|---|
| Breakdown | No indicator | The plug is badly connected to the socket or the switch is not activated. | Connect the plug properly or activate the switch. |
| Breakdown | No indicator | The socket is dead or the fuse is broken. | Contact the authorized technician. |
| Breakdown | No indicator | The current process is lost for power failure. | Resume only when power failure is eliminated. |
| Breakdown | No indicator | The voltage is too low or too high. | Remove the plug and reuse it when the voltage comes to normality. |
| Standing drain | E1 | The drain hose is blocked or hung up over 0.9m, and the water cannot finish draining within 7 min. | Check the drain hose, open the lid and then close it to continue the drain process. |
| A conflict between the tub and the cabinet during spinning | E3 | The clothes are not laid evenly in the tub. The machine will try to make an automatic check and adjustment for 2 times, or if nothing available, an alarm will be given. | Open the lid, distribute the clothes evenly in the tub and then close the lid to continue. |
| Insufficient water supply | E4 | The tap is closed, water supply is cut off or water pressure is too low, so the water fails to reach the desired level within 30 minutes. | Open the tap or use the machine after the water pressure comes to normal. Open the wash lid, close it and restart to input water. |
| Abnormal water level sensor | E6 | The sensor fails for short or open current, etc., and an alarm will be given. | Contact the authorized technician. |
| Unstoppable inlet or automatic drain | E7 | Abnormalities occur in PCB, inlet valve or water level sensor. | Cut off the power after draining, and try to contact with the authorized technician. |
| Memory chips break down | E9 | The chip cannot be accessed. | Turn off the machine. |
| Fail to power off or power on | Unending process or no indicator | PCB is broken. | Contact the authorized technician. |
Program Time Table
The table below shows the default time for each program. Water inlet time is not included, and drainage time is 2 minutes by default. Actual operation times may vary.
| Program | Soak (min) | Rinse (min) | Spin (min) | Wash (min) | Drain water | Inlet water | Total (min) | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1st | 2nd | 1st | 2nd | 1st | 2nd | Wash 3 | Wash 5 | 7 | 30 | |||||
| Fuzzy | 18 | 3 | 3 | 3 | 7 | 30 | 3 | 14 | 5 | 57 | 6 | 96 | 7 | 30 |
| Soak & Wash | 20 | 3 | 3 | 3 | 7 | 30 | 3 | 14 | 5 | 57 | 6 | 96 | 7 | 30 |
| Air dry | 38 | 40 | ||||||||||||
Important Safety Information & Usage Guidelines
This product belongs to Class I appliances. Please pay attention to electricity safety when using it. The machine uses a single-phase two-pole grounded power outlet, which must be reliably grounded. The grounding terminal should not be connected with gas pipelines, water pipes, or other utilities.
The appliance is not to be used by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.
Children should be supervised to ensure they do not play with the appliance.
Ensure carpets do not obstruct the ventilation openings at the base of the washing machine.
Cord replacement must be handled by the supplier. Only use new hose-sets supplied with the appliance; old hose-sets should not be reused.
If the washing machine is connected via a socket board or portable power unit, ensure it is placed in a dry location, away from water splashes.
Do not use a socket with other electrical appliances, or if the plug and socket are loose. The maximum mass of dry cloth is 6kg.
If there is dust on the mounting surface of the power plug, wipe it with a dry cloth.
When the washing machine is in normal use, the power cord plug should be easily accessible. When power is cut off, the unit is moved, unused, or cleaned, unplug the power plug and turn off the water tap. Do not plug or unplug the power cord with wet hands.
Do not excessively bend, stretch, twist, strap, or overload the power cord. This appliance is intended for household and similar applications, such as staff kitchen areas, offices, farm houses, hotels, bed and breakfast environments, and communal areas in blocks of flats or launderettes.
The connection mode of this unit's power cord is Y connection. If the power cord or plug is damaged, it must be replaced by the service department to avoid danger.
Washing machines cannot be installed in bathrooms or other wet places. Do not use water to wash the machine externally, and do not place wet clothes on the control board.
Avoid direct sunlight and proximity to heat sources like heating appliances.
Do not place the machine on a carpet. Do not place the machine where there is no floor drain if it has a drain function.
This product needs to be connected to water. New water pipes must be used; old water pipes cannot be reused.
The machine applies water pressure between 0.03MPa and 0.85MPa.
Ensure the faucet and inlet pipe fittings are reliably installed and securely plugged in.
Do not place hot or heavy items on the washing machine.
Never put kerosene, gasoline, banana water, alcohol, or other flammable substances, or laundry containing such substances, in or near the laundry tub.
Do not wash waterproof clothing or easy-to-float clothing (e.g., raincoats, bicycle covers, down products, elastic cotton products) to avoid abnormal vibration or damage.
Do not open the door cover when the washing machine is spinning.
Do not put your hand into the running washing machine drum, even if the speed is very slow, as it is dangerous. Be especially careful not to let children climb the washing machine.
Never disassemble, repair, or modify the unit yourself.
Environmental Operation Conditions: Operate between 0°C and 40°C. Low or high ambient temperatures may cause malfunction.
Storage Below Freezing: If stored below 0°C, allow the machine to reach room temperature for approximately 4 hours before use to prevent icing and damage.
Washing Capacity: The stated capacity refers to the maximum weight of standard laundry in a dry, dehydrated state. The actual washing capacity can be affected by the thickness, size, and type of fabric.
Low Load Washing: For loads below 1.0kg, avoid selecting a high water level to prevent splashing during the washing process.
Company Information
With your inspiring rating, COSTWAY will be more consistent to offer you EASY SHOPPING EXPERIENCE, GOOD PRODUCTS and EFFICIENT SERVICE!
US office: Fontana
UK office: Ipswich
DE office: FDS GmbH, Neuer Höltigbaum 36, 22143 Hamburg, Deutschland
FR office: 26 RUE DU VERTUQUET, 59960 NEUVILLE EN FERRAIN, FRANCE
