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User Guide for sprout models including: Cadence TWS Earbud, Cadence, TWS Earbud, Earbud
TROUBLESHOOTING Q: Only one earbud is working. A: Place both earbuds in their charging case and close. Next, open the case and commence using the earbuds again. This will prompt them to reconnect. Q: The case is not charging. A: Check that the charging cable is plugged in at both the case end and the adapter.
Replace with an alternate bud. ... If it is still not charging, try replacing your charging cable. Q: The charging case is not charging the earbuds.
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DocumentDocumentSprout is an Australian brand that develops technology accessories to enhance your world, now and into the future. From maximising your productivity at work and while you study to enriching your downtime and recreational activities, we develop accessories that add value to your way of life. Scan the QR code to access an online version of this manual Quick Start Guide Power on Take the earbuds out of the charging case and the earbuds will be automatically power on. Alternatively in the power-off state, touch the left or right earbud for 2 seconds. Power off Put the earbuds into the charging case and the earbuds will automatically power off. To manually power off, disconnect from your device's Bluetooth and touch the left or right earbud for 8 seconds. Pairing After taking the earbuds out of the charging case, the left and right earbuds will be automatically power on and connect to each other. Turn on Bluetooth on your mobile phone/music device*. Open your list of Bluetooth devices, select "CADENCE TWS" and pair. Single ear use will also be supported. * If you are not familiar with Bluetooth pairing for your mobile phone or music device, refer to the user guide for your mobile phone/music device for instructions to pair a new device using Bluetooth. Answering phone calls Short touch one earbud to answer an incoming call. Ending phone calls While in a call, short touch one earbud to end the call. Reject a phone call When a call is incoming, touch one earbud for 2 seconds to reject the call. Pause/Play During audio playback, short touch one earbud to pause or play. Previous track During audio playback, double-tap the left earbud to skip to the previous track. Next track During audio playback, double-tap the right earbud to skip to the previous track. Volume down During audio playback or on a phone call, long touch the left earbud. You will hear a tone sound when the volume reaches its minimum. Volume up During audio playback or on a phone call, long touch the right earbud. You will hear a tone sound when the volume reaches its maximum. Voice assistant Triple-tap the left earbud to start the mobile phone voice assistant function (requires support from connected smart devices). This function is not available during phone calls. CHARGING: Charging your earbuds Place the earbuds back inside the charging case in correct orientation. Charging your case Connect your case to a 5V power adapter with the USB Type-C cable provided. The case will display the charging progress: [change `white' to `blue']: WEARING CADENCE TWS Your Cadence TWS includes alternative size rubber earbuds, which can be changed for your comfort. To change, gently pull the existing rubber bud off your Cadence TWS. Replace with an alternate bud. PRODUCT SPECIFICATIONS: · Bluetooth Chip: Actions ATS3015 · Bluetooth Version: V5.1 · Case Battery: 500 mAh Lithium polymer · Earbuds Battery: 30 mAh Lithium polymer · Play time: 26H at 70% volume · Charging time: 2H · Charging port: Type-C · Driver: F6mm, 32, 20H-20KHz · Sensitivity: 96dB±3dB@1KHz · Microphone sensitivity: -42dB±3dB@1KHz · Wireless working range: 10m TROUBLESHOOTING Q: Only one earbud is working. A: Place both earbuds in their charging case and close. Next, open the case and commence using the earbuds again. This will prompt them to reconnect. Q: The case is not charging. A: Check that the charging cable is plugged in at both the case end and the adapter. If it is still not charging, try replacing your charging cable. Q: The charging case is not charging the earbuds. A: Generally this means that the case is out of charge. Charge the case as per the instructions provided. PRODUCT SAFETY · Protect your earbuds from excessive force, such as drops and collisions · Do not charge your case near water, due to risk of electric shock · Please do not discard the product in a fire or other high temperature environments · Unplug the USB C charging cable during lightning storms or when unused for long periods of time. · Avoid listening at excessive volume levels or for prolonged periods · Use only original accessories, accidents caused by the use of other accessories will not be covered by the warranty CONSUMER GUARANTEE Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you have any questions about your rights in relation to this product, please return it to point of sale or contact us at www. sproutinc.com.au. This warranty does not affect your legal statutory rights under the Australian Consumer Law. For more information about your rights under Australia Consumer Law go to www.accc.gov.au. Your Cadence TWS Bluetooth Earbuds are warranted to the original owner for 24 months from the date of purchase against defects in material and workmanship under normal use and service. The warranty does not cover misuse of this product and liability will not exceed the purchase price of the product. If you have any problems while using the product, please do not hesitate to contact our customer support team. For warranty and technical support please visit www.sproutinc.com.au or contact us: 275 George Street, Brisbane, QLD, 4000 E sproutenquiries@sproutinc.com.au Thank you for choosing a Sprout product.