eufy RoboVac L70 Max

User Manual

For FAQs and more information, please visit: www.eufylife.com

Model: T2263 51005002572 V01

Important Safety Information

Keep this manual handy for setup, use, and maintenance to reduce the risk of injury and damage.

⚠️ WARNING SYMBOLS USED

This is the safety alert symbol. It warns of potential hazards that could cause property damage, serious injury, or death.

This appliance can be used by children aged 8 years and above and by persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
Children should be supervised to ensure they do not play with the appliance.
Cleaning and user maintenance must not be made by children without adult supervision.
This appliance shall only be used with the power supply unit supplied with the appliance.
Before cleaning or maintenance, unplug the appliance from the power outlet.
The battery in this appliance must only be replaced by a qualified person.
Disconnect the appliance from the power supply before removing the battery.
Use only the detachable adapter supplied with this appliance to charge the battery.
The battery must be removed from the appliance before it is scrapped.
The used battery must be kept in a sealed plastic bag and disposed of according to local environmental regulations.
The external flexible cable or cord of the power supply unit cannot be replaced. If the cord is damaged, the power supply unit must be discarded.
This appliance is intended for indoor use only.
This appliance is not a toy. Do not sit or stand on the appliance. Small children and pets should be supervised when the appliance is in operation.
Store and operate this appliance only in ambient temperature environments.
Do not vacuum any burning or smoking objects.
Do not use this appliance to clean up spills of bleach, paint, chemicals, or liquids.
Before using this appliance, pick up objects such as clothing and loose paper from the floor. Pick up the cords of blinds and curtains. Clear away power cords and fragile objects. If the appliance rolls over a power cord and pulls it, an electrical appliance may be pulled off a table or shelf.
In rooms with balconies, a physical barrier should be used to prevent access to the balcony to ensure safe operation.
Do not place any objects on the appliance.
Be aware that this appliance moves on its own. Exercise caution when entering the area where the appliance is operating to avoid accidentally stepping on it.
Do not operate this appliance in areas with exposed floor electrical outlets.
Do not expose the electronics of this appliance, the battery, or the integrated charging station. No user-serviceable parts are inside.
Do not use this appliance on raw concrete or on unsealed, waxed, or rough flooring. Otherwise, it may cause damage to the floor and the appliance. Only use this appliance on hard floors and low-pile carpets, and not on carpets with fringe or loose threads on the edge.
This appliance is designed for scratch-free use on floors. However, we recommend testing this appliance in a small area of the room to be cleaned to ensure no scratches occur before cleaning the entire room.
Only use attachments recommended or described in this manual.
Do not touch the plug or appliance with wet hands.
Before use, ensure the dustbin and/or filters are correctly installed.
Do not use damaged or modified batteries or appliances. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion, or risk of injury.
Do not expose batteries or the appliance to fire or excessive temperatures. Exposure to fire or temperatures above 130°C (266°F) may cause an explosion.
Do not modify or attempt to repair the appliance or batteries (if applicable) except as indicated in the Use and Care manual.
Follow all charging instructions and do not charge the batteries or appliance outside the temperature range indicated in the manual. Improper charging or temperatures outside the specified range may damage the battery and increase the risk of fire.
The laser distance sensor of this appliance complies with the standards for laser products of Class 1 as per IEC 60825-1:2014 and does not produce hazardous laser radiation.

♻️ Note

This symbol on the appliance or packaging means: Do not dispose of electrical appliances as unsorted municipal waste, use separate collection facilities. Contact your local authority for information about the collection systems available. If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the food chain, harming your health and well-being. When purchasing new electrical appliances, the retailer is legally obliged to take back your old appliance free of charge.

Regulatory Information

FCC Declaration

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This device generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures: (1) Reorient or relocate the receiving antenna. (2) Increase the separation between the device and receiver. (3) Connect the device into an outlet on a circuit different from that to which the receiver is connected. (4) Consult the dealer or an experienced radio/TV technician.

ISED Compliance Statement

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS standard(s). Operation is subject to the following two conditions: 1. This device may not cause interference. 2. This device must accept any interference, including interference that may cause undesired operation of the device.

RF Exposure Compliance

This device meets the FCC/IC exposure limits set forth for an uncontrolled environment. This device should be installed and operated with a minimum distance of 20 cm between the radiator and your body.

Declaration of Conformity

Anker Innovations Limited hereby declares that this radio equipment type T2263 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity can be found at the following internet address: https://www.eufylife.com/

Max. Output Power: 18 dBm (for EU)

Frequency Band: 2.4 G (2.4000 – 2.4835 GHz)

Trademark Notice

Amazon, Echo, Alexa, and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
Google Play and the Google Play logo are trademarks of Google Inc.
Google Home is a trademark of Google Inc.

About Your RoboVac

What's in the Box

Your RoboVac package includes:

RoboVac unit
Charging Dock
Power Adapter
Additional Filter
Additional Side Brush
Cable Ties (x 5)
User Manual and other documents

Diagram: Visual representation of all items included in the box.

RoboVac Components

A. Top and Sides

Bumper: Detects obstacles and reduces impact force.

Wi-Fi Status Light: Indicates Wi-Fi connection status.

Laser Distance Sensor (LDS): Scans the environment to create maps and navigate.

Charge Button: Press to send the RoboVac back to the charging dock; press again to pause cleaning.

Start/Pause Button for Auto Cleaning: Press to start automatic cleaning. Press and hold for 3 seconds to power the unit on/off (except when charging). Press during operation to pause.

Spot Cleaning Button: Press to start spot cleaning mode.

⚙️ Reset Button: Press and hold both the Charge and Start/Pause buttons for 5 seconds to restore factory settings.

Dustbin Release Button: Press to detach the dustbin.

Diagram: Shows the top and side view of the RoboVac with labels for each component.

B. Bottom

Side Brush: Sweeps debris towards the suction inlet.

Anti-Drop Sensors: Prevent the robot from falling down stairs.

Wheels: Allow the robot to move.

Front Infrared Sensor: Detects obstacles.

Wall Sensor: Helps the robot navigate along walls.

Charging Contacts: Connect to the charging dock to recharge.

Caster Wheel: For maneuverability.

Battery Compartment: Houses the battery.

Rolling Brush: Lifts and sweeps debris into the suction inlet.

Brush Guard: Protects the rolling brush.

Diagram: Shows the bottom view of the RoboVac with labels for each component.

C. Dustbin

Contains the collected dust and debris.

Cleaning Nozzle: Part of the dustbin assembly.

Filter: Traps fine dust particles.

Diagram: Shows the dustbin with filter and cleaning nozzle.

D. Suction Inlet

Where debris is drawn into the dustbin.

Diagram: Shows the suction inlet area.

E. Charging Dock

Status Light: Indicates the dock's power status.

Charging Contacts: Connect with the robot's contacts to charge.

Cable Outlet: For routing the power cord.

Power Socket: For connecting the power adapter.

Power Cord Storage: Compartment to store excess power cord.

Diagram: Shows the charging dock with its components.

Buttons and Indicators

Power On/Off (Hold for 3 seconds):

Start/Pause Cleaning:
Solid Blue Light: Standby, cleaning, paused, returning to dock, or fully charged.
Solid Orange Light: Operating with low battery.
Slowly Blinking Orange Light (when docked): Charging.
Blinking Red Light: Error. Refer to the "Troubleshooting > Voice Alerts" section.

Return to Dock Button:

Slowly Blinking Blue Light: Returning to charging dock.
Solid Blue Light: Standby or paused.

Spot Cleaning Button:

Slowly Blinking Blue Light: Spot cleaning mode.
Solid Blue Light: Standby or paused.

ℹ️ Note:

If you use the "Find My Robot" feature in the EufyHome app, all three LED indicators will light up solid blue, and a voice prompt will sound.
To save power, the blue lights on the buttons dim when: the RoboVac is not docked and has been inactive for 10 minutes; or the RoboVac is fully charged for 1 minute.

Wi-Fi Status Light

Status	Description
Slowly Blinking Blue	Waiting for connection
Fast Blinking Blue	Connecting to Wi-Fi router
Solid Blue	Connected to Wi-Fi router

Map Navigation and Management

Navigation

Once automatic cleaning starts, the RoboVac leaves the charging dock, performs a scan to create a map, intelligently determines its cleaning path, and divides the room into zones. Cleaning paths are planned along walls and follow a Z-shaped cleaning pattern to clean each zone sequentially.

Real-time Mapping and Floor Plan

Real-time mapping helps the RoboVac determine the correct cleaning path and easily learn your home environment. After cleaning, a floor plan is created. The map is updated in real-time during each cleaning to ensure normal navigation.

To create a complete floor plan:

Keep your doors open so the RoboVac can map each room.
Remove any objects that might obstruct the RoboVac or cause it to get stuck.

ℹ️ Note: Do not remove the charging dock after a floor plan has been created.

Repositioning and Remapping

If the position of the RoboVac or charging dock is adjusted, or the environment changes significantly, the RoboVac will attempt to re-localize and remap according to the environment.

If re-localization is successful, the RoboVac will continue cleaning.
If re-localization fails, the RoboVac will perform a new mapping to ensure normal navigation for a future cleaning.

Getting Started

Important Tips Before Use

For the first use, ensure the RoboVac starts cleaning from the charging dock.
Do not move the RoboVac too frequently during cleaning. If you move the RoboVac, place it back in its original position.
Clear the floor of power cords and small objects that the RoboVac could get entangled in. Use the included cable ties to organize your power cords and other cables.
Tuck carpet fringes under the carpet edge to prevent the RoboVac from getting entangled. Avoid very dark carpets, high-pile carpets, or carpets thicker than 26 mm, as they may cause RoboVac malfunctions.
In some cases, your set boundary strips may not be effective. It is strongly recommended to place boundary strips (sold separately) in front of fireplaces and specific areas (e.g., air vents) where the RoboVac could be damaged if it enters.
Keep the RoboVac away from wet areas during cleaning.
The RoboVac can climb objects up to 17 mm high. Remove such objects if possible.
Anti-drop sensors can prevent the RoboVac from falling down stairs and steep steps in most cases. Sensor performance may decrease if they are dirty or used on reflective floors or floors with carpets or very dark colors. We recommend using physical barriers to block areas where the RoboVac might fall.

Preparation

Remove the foam blocks next to the bumper before use.
Place the charging dock on a level surface against a wall.
Clear all objects within a 1 m (3 ft) radius to the left and right, and 2 m (6 ft) in front of the charging dock from the floor. If objects cannot be removed, reposition the RoboVac and check if it can return to the charging dock normally. If not, contact eufy customer service for assistance.
Connect the round plug of the adapter to the socket on the charging dock and the other end to a wall outlet. The LED on the charging dock will light up WHITE when connected to power.

Charging Your RoboVac

Ensure the RoboVac is fully charged before use.

The RoboVac will return to the charging dock when a cleaning cycle is finished or the battery is low.

Method 1: Align the charging contacts on the unit with the charging contacts on the charging dock.

Method 2: Press the ⏻ button on the main unit or the ⏻ icon in the EufyHome app to send the RoboVac to the charging dock.

ℹ️ Notes:

If the RoboVac will not be used for an extended period, charge it at least every 6 months to maintain battery life.
To enter low-power standby mode for power saving when the RoboVac is charging, press and hold the three buttons (⏻, ⏻, and ⏻) on the RoboVac simultaneously for 10 seconds until the lights turn off. Wi-Fi is disabled in this mode. Press any button to exit low-power standby mode.

Auto-Return and Recharge

The RoboVac will automatically return to the charging dock under the following conditions:

The RoboVac has completed cleaning.
Cleaning is not completed, and the battery level is too low. After charging to 80%, the RoboVac will resume cleaning to finish.

ℹ️ Important: Do not move the charging dock during cleaning, as the RoboVac may not be able to return to it for charging. If this is unavoidable, manually place the unit on the charging dock. If the charging dock has been moved, start cleaning from the new location. The RoboVac will automatically return after cleaning is complete.

Using Your RoboVac

Power On/Off

The RoboVac automatically powers on when connected to the charging dock and power supply.
When the RoboVac is not on the charging dock, press and hold the ⏻ button for 3 seconds to power on the main unit. Wait until the operation status light turns blue.
When the RoboVac is not on the charging dock, press and hold the ⏻ button for 3 seconds again to power off the main unit.

Start Cleaning

The RoboVac cannot start cleaning if the battery charge is low. In this case, charge the RoboVac before cleaning.

Press ⏻ to start cleaning in Auto mode. The RoboVac will move around to scan the environment and automatically create a map.
Press ⏻ again to pause cleaning. Press ⏻ to resume cleaning. If cleaning is paused, it will end when the RoboVac docks.
Press ⏻ to end the current cleaning and return to the charging dock.

ℹ️ Notes:

If cleaning is paused for 10 minutes, the RoboVac will automatically end cleaning and enter sleep mode.
Clear cables and cords before cleaning to avoid power interruptions or damage from the robot pulling on them.

Using Your RoboVac with the EufyHome App

To fully utilize all available features, it is recommended to control your RoboVac via the EufyHome app. Before you begin, ensure:

Your smartphone or tablet runs iOS 9.0 (or later) or Android 5.0 (or later).
Your router has 2.4 GHz Wi-Fi signal enabled.
The Wi-Fi status light on the RoboVac is blinking slowly blue.
Bluetooth is enabled on your smartphone or tablet for a better connection.
The RoboVac has sufficient battery charge during setup.

Setup Steps:

Download the free EufyHome app from the App Store (iOS devices) or Google Play (Android devices).
Open the app and create a user account.
Tap the "+" icon to add "RoboVac L70 Max" to your EufyHome account.
Follow the in-app instructions to set up the Wi-Fi connection.

After a successful connection, you can control the RoboVac via the app. The app allows you to select your desired suction power, schedule cleanings, view the cleaning map, set virtual walls, check network connection status, and access additional features.

ℹ️ If the RoboVac gets stuck anywhere, tap "Find My Robot" in the app to locate the unit. This feature is only available in the app.

Resetting Wi-Fi Connection

To reset the Wi-Fi connection, press and hold both the ⏻ and ⏻ buttons for 5 seconds until you hear a voice prompt. The RoboVac will simultaneously restore factory default settings.

You will hear a voice prompt when the Wi-Fi connection is reset, and the Wi-Fi status light will blink slowly blue. Follow the Wi-Fi instructions in the EufyHome app to set up the Wi-Fi connection.

Scheduling Cleanings

Using the EufyHome app, you can set a schedule for the RoboVac to start cleaning at a specific time. You can set the time and customize daily cleaning schedules from Sunday to Saturday individually. This feature is only available in the app.

Selecting a Cleaning Mode

You can press ⏻ at any time to pause the current cleaning cycle.
You can select your desired cleaning mode in the EufyHome app.

Auto Cleaning

Press ⏻ to start cleaning in Auto mode.
Press ⏻ again to pause cleaning.

The RoboVac defaults to Auto Cleaning mode upon power-on.

Spot Cleaning

The RoboVac intensively cleans a specific area of 1.5 m x 1.5 m. This is useful for areas with heavy dust or dirt accumulation. After completing the designated area, the unit will automatically return to the charging dock.

Press ⏻ to start spot cleaning.

Diagram: Shows a 1.5m x 1.5m cleaning area.

Room Cleaning (App only)

In this mode, your home is automatically divided into different rooms for cleaning in the EufyHome app. You can also customize your room settings in the app. The RoboVac will only clean the selected rooms and return to the charging dock after cleaning.

Start Room Cleaning only after the RoboVac has created the map.
It is recommended that the RoboVac starts Room Cleaning from the charging dock.

Zone Cleaning (App only)

In this mode, you can set up a cleaning zone in the EufyHome app. The RoboVac will only clean the selected zone.

Selecting Suction Power Level

In the EufyHome app, select a suction power level based on your needs:

Quiet
Standard
Max

Selecting BoostIQ™ Function

In the EufyHome app, select the BoostIQ™ function as needed. In this mode, the RoboVac automatically increases suction power when it detects that higher power is needed for optimal cleaning. BoostIQ™ is ideal for cleaning thicker carpets and heavier dirt, reducing overall cleaning time, but at an increased noise level. If you find the increased noise level bothersome, you can disable the BoostIQ function.

Using Your RoboVac with Amazon Alexa / Google Assistant

Amazon Alexa and Google Assistant are intelligent voice assistants that allow you to control the RoboVac with your voice. Before you begin, ensure:

The RoboVac is placed on the charging dock to ensure it is sufficiently charged.
The RoboVac is connected to the EufyHome app.
You have an Alexa-enabled device (e.g., Amazon Echo, Echo Dot, Amazon Tap, Echo Show, Echo Spot) or a Google Assistant-enabled device (e.g., Google Home, Google Home Mini). These devices are sold separately.
The Amazon Alexa app or Google Home app is already installed on your smart device, and you have created an account.

To control the RoboVac with Amazon Alexa / Google Assistant:

Open the EufyHome app and tap "Smart Integrations" in the top left corner.
Follow the on-screen instructions to complete the setup.

ℹ️ Currently, this feature only supports English, German, French, and Spanish. You can check www.eufylife.com/support/ regularly to see if additional languages are supported.

Set Up Virtual Wall / Boundary Strips

Virtual Wall (App only)

In the EufyHome app, you can set up a no-go zone or a virtual wall as a barrier. This eliminates the need for physical barriers like boundary strips. This feature is intended solely for dividing cleaning zones and not for isolating hazardous areas.

No-Go Zone: The RoboVac will not enter the zone to vacuum.

To set up a virtual wall, the RoboVac must first perform a cleaning run to create a floor plan. Even with a virtual wall set up, the RoboVac may still enter the no-go zone due to re-localization, incorrect positioning, or abnormal sensors. Moving the device or changing the environment may cause the virtual wall to be lost, leading to mapping failure and the need to recreate the map.

Boundary Strips

Boundary strips (sold separately) can keep the RoboVac away from hazardous areas. The RoboVac will detect the barriers and will not enter the restricted area.

Identify the area or object you want the RoboVac to avoid.
Position the boundary strips FLAT on the floor or under a carpet.

❌ Important: Do not position boundary strips under a THICK carpet, as the RoboVac may not detect them. Ensure the boundary strips are used on the same level as the RoboVac. If boundary strips curl up, remove them and re-tape them to the floor. Otherwise, the boundary strip function may be affected.

Cleaning and Maintenance

Turn off the appliance and unplug the power adapter before cleaning and maintenance.

Follow the regular cleaning and maintenance instructions below to ensure optimal performance of your RoboVac. The cleaning/replacement frequency depends on your RoboVac usage habits.

Recommended Cleaning/Replacement Frequency

RoboVac Component	Cleaning Frequency	Replacement Frequency
Dustbin	After every use
Filter	Once a week	Every 3 months
Rolling Brush	Once a week	Every 6 to 12 months
Side Brush	Once a month	Every 3 to 6 months (or when visibly worn)
Brush Guard	Once a month	Every 3 to 6 months (or when the silicone strip on the brush guard shows visible wear)
Sensors	Once a month	-
Charging Pins	Once a month	-
Caster Wheel	Once a month	-

Cleaning the Dustbin and Filter

Press the dustbin release button to remove the dustbin.
Open and empty the dustbin.
Remove the filter.
Clean the dustbin and filter with the cleaning brush.
Rinse the dustbin and filter thoroughly with water (allow approximately 7 minutes for rinsing).
Air dry the dustbin and filter completely before next use. You can use the spare filter if the original is not yet dry (allow 24 hours for drying).
Reinsert the filter into the dustbin.
Reinsert the dustbin into the main unit.

Cleaning the Rolling Brush

Pull the release tabs to unlatch the brush guard as shown.
Lift out the rolling brush.
Clean the rolling brush with the cleaning nozzle.
Reinsert the rolling brush, aligning the extension side first, then snap the rolling brush into place.
Reattach the brush guard by pressing down gently.

Cleaning the Side Brush

Foreign objects like hair and dirt can get caught in the side brush, requiring regular cleaning.

Use a Phillips head screwdriver to remove the screw on the side brush.
Remove the side brush.
Carefully remove any hair or threads caught between the main unit and the side brush.
Clean the side brush with water (allow approximately 1 minute for rinsing).

ℹ️ Always let the side brush dry completely before use.

Replacing the Side Brush

Over time, side brushes may become deformed or damaged. To replace the side brush:

Use a Phillips head screwdriver to remove the screw on the side brush.
Pull off the old side brush and snap in the new side brush.
Screw in the screw to secure the side brush.

Cleaning the Sensors and Charging Pins

For unimpeded performance, the anti-drop sensors and charging pins should be cleaned regularly. Remove dust from the sensors and charging pins using a cloth or a soft cleaning brush.

Cleaning the Caster Wheel

Hair or dust particles can easily get caught in the caster wheel, so clean it regularly as needed.

Pull out the caster wheel.
Remove hair or debris wrapped around the wheel or caught in the wheel housing.
Reinsert the wheel, pressing gently until it snaps into place.

❌ Do not clean the caster wheel with water.

Troubleshooting

The following solutions are for common issues. If your problem persists, visit www.eufylife.com, access the EufyHome app, or contact support@eufylife.com for further assistance.

Problems and Solutions

Problem	Solution
RoboVac suddenly makes a loud noise.	Adjust the suction power level in the EufyHome app. Check if the rolling brush, filter, dustbin, or suction inlet is blocked. Ensure the filter and brush guard are installed correctly.
The map is lost or recreated even after a floor plan was created.	If the position of the RoboVac/charging dock is adjusted or the environment changes, the RoboVac will attempt to re-localize and remap according to the environment. Reset the RoboVac to the charging dock and start a new cleaning.
RoboVac cannot be powered on.	Ensure the RoboVac is connected to a power source. Ensure the battery is fully charged. Press and hold the ⏻ button for 3 seconds to power on the RoboVac.
RoboVac suddenly stops working.	Check if the RoboVac is stuck on an obstacle. Check if the battery level is too low. Check if the RoboVac has alerted you via voice prompt or LED indicators. Refer to the "Voice Alerts" section in this manual. If the problem persists, turn off the RoboVac, wait 3 seconds, and then turn it back on.
Cannot schedule cleaning.	Ensure RoboVac is powered on. You can set the time and scheduled cleaning time via the EufyHome app. Check if the scheduled time is set correctly. Check if the RoboVac's battery level is too low to start cleaning. The RoboVac will not start a scheduled cleaning while already performing a cleaning task.
Suction power is weak.	Check if the suction inlet is blocked by foreign objects. Empty the dustbin. Clean the filter with water. Select the maximum suction power level in the EufyHome app. Check if the filter is damp due to water or other liquids on the floor. Air dry the filter completely before use.
RoboVac cannot be charged.	Check if the LED indicator on the charging dock is lit (when the RoboVac is not on the charging dock). If not, reconnect the adapter to the charging dock and try another outlet. If the problem persists, contact the eufy service center to have the charging dock repaired or replaced. Dust off the charging contacts with a dry cloth.
RoboVac cannot return to the charging dock.	Clear all objects within a 1 m (3 ft) radius to the left and right, and 2 m (6 ft) in front of the charging dock from the floor. Ensure the RoboVac started cleaning from the charging dock and was not moved during cleaning. If the RoboVac is near the charging dock, it will return faster. However, if the charging dock is further away, the RoboVac will need more time to return. Please be patient while the RoboVac finds its way back. Clean the charging contacts.
The rolling brush does not spin.	Clean the rolling brush. Remove hair that has wrapped around the rolling brush or become caught on the two brush ends. Check if the rolling brush and brush guard are installed correctly.
The RoboVac's movements or path are unusual.	Check if a corresponding voice prompt is issued. Follow the voice prompt to resolve the issue. Clean the sensors carefully with a dry cloth. Restart the RoboVac by turning it off and on again.
RoboVac cannot establish a Wi-Fi connection.	Ensure your Wi-Fi router supports 2.4 GHz and 802.11b/g/n frequency bands; 5 GHz band is not supported. Check for any internet connection issues.
RoboVac cannot be controlled via Amazon Alexa.	Check if you have installed the Amazon Alexa app on your smart device and enabled "EufyHome - RoboVac" in the Amazon Alexa app. Refer to the "Smart Integrations" page in the EufyHome app for more information. Ensure you have a EufyHome account and have connected to the RoboVac. Ensure you are using the correct Alexa voice commands. Check for any internet connection issues.
RoboVac cannot be controlled via Google Assistant.	Check if you have installed the Google Home app on your smart device and enabled "EufyHome" in the Google Home app. Refer to the "Smart Integrations" page in the EufyHome app for more information. Ensure you are using the correct voice commands for Google Assistant. Always start with "Ok Google". Repeat your request. Speak clearly when communicating with Google Assistant.

Voice Alerts

When the RoboVac encounters a problem, the red indicator on the RoboVac will blink, and you will hear a corresponding voice prompt. Follow the voice prompt to resolve the issues.

Voice Prompt	Cause and Solution
Error 1: Front bumper stuck.	The collision bumper is stuck; please tap it repeatedly to remove foreign objects. If no foreign objects are present, find a new position to start.
Error 2: Wheel blocked. Check the wheel and move it to a new position.	The wheel may be stuck or jammed. Clear any obstacles in the vicinity and check the wheel for dust. Move the unit to a new position and try again.
Error 3: Side brush stuck.	The side brush may be stuck. Please clean it and try again.
Error 4: Rolling brush stuck. Remove and clean the rolling brush.	Remove the rolling brush, brush joint, brush cover, and suction port for cleaning. Reinstall the parts into the unit after cleaning and try again.
Error 5: Device stuck. Clear the surroundings.	The device is stuck. Clear any obstacles in the vicinity and try again.
Error 6: Device stuck. Place the device near the location where the problem occurred.	The device may be hanging in the air. Move it to a new position near the original location and try again. If the device still does not start, clean the edge sensor and try again.
Error 7: Wheel hanging. Please move the device to a new position.	The wheels may be hanging in the air without touching the ground. Place the device on a level surface in a new position near the original location and try again.
Error 8: Low battery, shutdown. Please charge your device.	Low battery level; the system will shut down. Charge the device and try again.
Error 9: Magnetic boundary strip detected. Move the device to another area.	The device is too close to a strong magnetic field or strip. Move the device to another area and try again.
Error 12: The right wall sensor needs cleaning.	Clean the right wall sensor as it is covered with dust.
Error 13: Device tilted. Place the device on a level surface to start.	The device may be tilted. Place the device on a level surface and try again.
Error 14: Install dustbin and filter.	Reinstall the dustbin and filter, ensuring both are securely fitted. Then restart the device.
Error 17: Virtual boundary detected. Move the device to another area.	The device is too close to the virtual boundary. Move the device to a new position and try again.
Error 18: Laser cover may be jammed.	Laser cover pressure sensor is jammed. Move the device to a new position and try again.
Error 19: Laser sensor may be jammed.	The laser distance sensor is covered with dust. Clean the part and try again.
Error 20: Laser sensor may be blocked.	The laser sensor is blocked by: An environment without reflective objects, Metal mirrors, Or other devices with multiple reflections. Remove all obstacles and move the device to another area.
Error 21: Charging dock blocked by surrounding obstacles.	The charging dock is blocked by obstacles. Clear all obstacles around the charging dock and try again.
Error S1: Battery error. Refer to the User Manual or App for more information.	Open the battery compartment, check if the battery is connected, and restart the device. The battery temperature may be too high or too low; wait for the battery temperature to return to normal (0°C to 40°C) before use. If the problem persists, ask customer service for help.
Error S2: Wheel module error. Refer to the User Manual or App for more information.	Before restarting the device, check if the wheels are stuck or if dust has entered the interior. If the problem persists, ask customer service for help.
Error S4: Suction fan error. Refer to the User Manual or App for more information.	Before restarting the device, check if the fan blades are stuck by a foreign object. Clean the dustbin and filter before restarting the device. If the problem persists, ask customer service for help.
Error S5: Rolling brush error. Refer to the User Manual or App for more information.	Remove and clean the rolling brush, connector, rolling brush cover, and suction port before restarting the device. If the problem persists, ask customer service for help.

Technical Specifications

Power Input	24V ⎓ 1A
Battery Voltage	14.4V ⎓
Power Consumption	60W
Battery Type	14.4V ⎓ Li-ion 5200 mAh (typical)
Dustbin Capacity	0.6 L
Cleaning Time	Max. 150 Min.
Charging Time	240-300 Min.
Power Input	24V ⎓ 1A
Output	24V ⎓ 1A

Customer Service

For answers to frequently asked questions and more information, please visit www.eufylife.com.

Email: support@eufylife.com

Support for Middle East and Africa: support.mea@anker.com

Support for Australia: support@myanker.com.au

Website: www.eufylife.com

Contact Numbers:

USA: +1 (800) 988 7973 (Mon-Fri 9:00 AM - 5:00 PM PT)
UK: +44 (0) 1604 936200 (Mon-Fri 6:00 AM - 11:00 AM GMT)
Germany: +49 (0) 69 9579 7960 (Mon-Fri 6:00 AM - 11:00 AM)
China: +86 4000550036 (Mon-Fri 9:00 AM - 5:30 PM)
Japan: 0344557823 (Mon-Fri 9:00 AM - 5:00 PM)
Middle East and Africa: +971 42463266 (Sun-Thu 9:00 AM - 5:30 PM GMT+4)
UAE: +971 8000320817 (Sun-Thu 9:00 AM - 5:30 PM GMT+4)
KSA: +966 8008500030 (Sun-Thu 8:00 AM - 4:30 PM GMT+3)
Kuwait: +965 22069086 (Sun-Thu 8:00 AM - 4:30 PM GMT+3)
Egypt: +20 8000000826 (Sun-Thu 7:00 AM - 3:30 PM GMT+2)
Korea: +82 02-1670-7098 (Mon-Fri 10:00 AM - 5:00 PM GMT+1)
Australia: +61 3 8331 4800 (Mon-Fri 8:30 AM - 5:00 PM AEST)

Social Media:

Facebook: @EufyOfficial
Twitter: @EufyOfficial
Instagram: @EufyOfficial
YouTube: @EufyOfficial

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