TP-Link Deco BE23 BE3600 Whole Home Mesh Wi-Fi 7 System User Guide

About This Guide

This guide provides a brief introduction to the BE3600 Whole Home Mesh Wi-Fi 7 System and regulatory information. Features available in Deco may vary by model and software version. Deco availability may also vary by region or ISP. All images, steps, and descriptions in this guide are only examples and may not reflect your actual Deco experience.

Conventions

In this guide, the following conventions are used:

More Info

• Specific product information can be found on the product page at https://www.tp-link.com.
• A Technical Community is provided for you to discuss our products at https://community.tp-link.com.
• Our Technical Support contact information can be found at the Help center of the Deco app and the Contact Technical Support page at https://www.tp-link.com/support.

Disclaimers

Speed/Coverage/Device Quantity Disclaimer

Maximum wireless signal rates are the physical rates derived from IEEE Standard 802.11 specifications. Actual wireless data throughput and wireless coverage, and quantity of connected devices are not guaranteed and will vary as a result of network conditions, client limitations, and environmental factors, including building materials, obstacles, volume and density of traffic, and client location.

MU-MIMO Disclaimer

Use of MU-MIMO requires clients to also support MU-MIMO.

IoT Compatibility Disclaimer

IoT compatibility refers only to smart devices that can be controlled via the Deco app. Other wireless devices can still connect to Deco for normal Wi-Fi use.

Seamless Roaming Disclaimer

Clients need to support 802.11k/v/r and may require additional set up. Performance may vary depending on the client device.

Appearance

Each Deco unit has an LED that changes color according to its status, a WPS button, two 2.5 Gbps WAN/LAN ports, a power slot, and a Reset button. See the explanation below:

? Tip: The product label can be found at the bottom of the product.

LED Status Indicators

• Pulse Yellow: Deco is resetting.
• Solid Yellow: Deco is starting up.
• Pulse Blue: Deco is ready for setup.
• Solid Blue: Deco is setting up.
• Pulse Green: Deco is upgrading firmware.
• Solid Green: Deco is all set up and connected.
• Pulse Red: The satellite Deco is disconnected from the main Deco.
• Solid Red: Deco has an issue.

Physical Components

A diagram shows a Deco unit from the front and back. The front displays the LED indicator and the WPS button. The back shows two 2.5 Gbps WAN/LAN ports, a power slot, and a reset button.

• [WPS Button]: Press this WPS button, and immediately press the WPS button on your client device to start the WPS process.
• [Reset Button]: Press for 1 second and release to reset Deco to factory default settings. The light changing from pulsing yellow to solid yellow indicates a successful reset.
• 2x 2.5 Gbps WAN/LAN Ports: For connecting Deco to your modem, the Ethernet outlet, or for other internet services.
• [Power Slot]: For connecting Deco to the power socket via the provided power adapter.

Set Up Your Deco

First, let's start by setting up the Deco network. Get the TP-Link Deco app for iOS or Android, then follow the app to walk through the setup.

1. Get the Deco app

   Scan the QR code below or go to Google Play or the App Store to download the Deco app. Install the app on your Android or iOS smartphone or tablet.

   [QR Code for Deco App Download]

   Alternatively, search for "TP-Link Deco" on Google Play or the App Store.

2. Log in or sign up with TP-Link ID

   Open the app and log in with your TP-Link ID. If you don't have a TP-Link ID, create one first.

   ? Note: If you forgot your login password, tap "Forgot Password?". The app will help you reset your password.

   The app displays a "Welcome to Deco" screen with fields for TP-Link ID (Email) and Password, and a "Log In" button.

3. Select your Deco model

   Select your Deco model in any of the following ways. If you have more than one Deco model, tap the question mark below the search box to check how to maximize the overall network.

   The app shows a "Select Your Deco" screen with a search bar. Below the search bar is a list of Deco models, including "BE Series" with various models like BE23, BE25, BE63/BE65/BE65 Pro, BE75/BE85, BE95, BE5000, BE11000. Users can tap to select their model or scan the Deco's product label.

4. Scan your Deco's product label

   Scan the product label on your Deco for a quicker setup. You'll then automatically connect to the Deco's default Wi-Fi. You can also set it up manually by following the steps.

   The app shows a screen prompting to "Scan your Deco's product label" with an option to "Open Camera and Scan" or "Set Up Deco Manually".

5. Plug in your Deco

   Power off your modem. Connect your Deco to the modem and power them both on. If you don't have a modem, connect your Deco directly to the Ethernet outlet.

   The app displays a "Plug in your devices" screen showing how to connect the modem's LAN port to Deco's Ethernet port and then power them on.

6. Wait until Deco's LED pulses blue

   Wait until your Deco's LED pulses blue, then your phone/tablet will connect to the Deco's default Wi-Fi automatically.

   The app shows a "Wait until Deco's LED pulses blue" screen, indicating that Solid Yellow means "Deco is starting up, please wait" and Pulsing Blue means "Deco is ready for setup." It also includes a link "Why is my LED not pulsing blue?".

7. Specify your Deco's location

   Select or custom a location for your Deco. The location will be used as the name of your Deco.

   The app displays a list of common locations like "Living Room", "Bedroom", "Office", "Kitchen", "Hallway", "Study Room", "Basement", "Garage", "Family Room", and a "Custom" option.

8. Connect your Deco to the internet

   Select the internet connection type and enter the information. If you are not sure, contact your internet service provider.

   The app shows a screen for "Connect your Deco to the internet" with options for "Internet Connection Type" (e.g., Dynamic IP), "IPTV/VLAN Settings", and "Need to change MAC address?".

9. Create your Wi-Fi network

   Set a network name and a password. These will be the name and password you use to connect your devices to Wi-Fi. Your password must be at least 8 characters.

   The app displays fields for "Network Name (SSID)" and "Password", with a recommendation for a password using a combination of letters, numbers, and symbols.

10. Keep your Deco up-to-date

    Set auto update time. This allows your Deco to automatically update to the latest firmware, which provides a better network experience.

    The app shows a "Keep your Deco up-to-date" screen with a "Update Schedule" option, defaulting to "3:00 AM - 5:00 AM". It explains that if the Deco detects anyone using the internet at the time, the update will be rescheduled.

11. Connect to your Wi-Fi network

    Connect your phone/tablet to the Deco's Wi-Fi to continue the setup.

    The app shows a "Connect to your Deco Wi-Fi" screen with a "Connect" button, indicating that your phone/tablet needs to connect to the Deco's Wi-Fi network.

12. Setup complete

    Your Deco network is now up. You can connect your devices to the Deco network. You can also add more Decos if any.

    The app displays a "Your Deco network is now up" screen, showing a Deco unit and Wi-Fi signal icons. It offers options to "Add Another Deco" or "Done".

Troubleshooting

Solutions to common problems during setup or use are provided here for reference. Follow the steps and the provided links below to diagnose and solve problems you might experience with your Deco. If problems still exist, contact TP-Link Support at https://www.tp-link.com/support.

1. Q1. What should I do if I fail to configure the main Deco and get stuck on "We couldn't find Deco"?

   Refer to the guide https://www.tp-link.com/support/faq/2239/ or follow the video https://youtu.be/2HYuEYS9XJM.

2. Q2. What should I do if I fail to configure the satellite Deco and get stuck on "We couldn't find another Deco"?

   Refer to the guide https://www.tp-link.com/support/faq/1447/ or follow the video https://youtu.be/iVgDzoo16T4.

3. Q3. What should I do if I fail to configure the main Deco and get stuck on "Testing Internet Connection"?

   Refer to the guide https://www.tp-link.com/support/faq/2239/.

   Refer to the video https://youtu.be/OSUrGdWH-i0.

4. Q4. What should I do if my wireless devices cannot connect to Deco?

   Refer to the guide https://www.tp-link.com/support/faq/2718/.

5. Q5. What should I do if Deco suddenly lost internet access?

   Refer to the guide https://www.tp-link.com/support/faq/2428/.

6. Q6. How can I find a suitable spot for my Deco?

   Refer to the guide https://www.tp-link.com//support/faq/1446/.

7. Q7. What can I do if the Deco app isn't working properly?

   Refer to the guide https://www.tp-link.com/support/faq/1456/.

Authentication

FCC Compliance Information Statement

[FCC Logo]

Product Name: BE3600 Whole Home Mesh Wi-Fi 7 System

Model Number: Deco BE23

Responsible party: TP-Link Systems Inc.

Address: 10 Mauchly, Irvine, CA 92618

Website: http://www.tp-link.com/us/

Tel: +1 626 333 0234

Fax: +1 909 527 6804

E-mail: sales.usa@tp-link.com

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

? Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user's authority to operate the equipment.

FCC RF Radiation Exposure Statement

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This device and its antenna must not be co-located or operating in conjunction with any other antenna or transmitter. To comply with FCC RF exposure compliance requirements, this grant is applicable to only Mobile Configurations. The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.

We, TP-Link Systems Inc., has determined that the equipment shown as above has been shown to comply with the applicable technical standards, FCC part 15. There is no unauthorized change is made in the equipment and the equipment is properly maintained and operated.

Issue Date: 2024-08-20

Safety Information

• Keep the device away from water, fire, humidity or hot environments.
• Do not attempt to disassemble, repair, or modify the device. If you need service, please contact TP-Link.
• Do not use damaged charger or USB cable to charge the device.
• Do not use any other chargers than those recommended.
• Do not use the device where wireless devices are not allowed.
• Adapter shall be installed near the equipment and shall be easily accessible.
• Use only power supplies which are provided by manufacturer and in the original packing of this product. If you have any questions, please don't hesitate to contact TP-Link.
• Operating Temperature: 0°C~40°C (32°F~104°F)
• This product uses radios and other components that emit electromagnetic fields. Electromagnetic fields and magnets may interfere with pacemakers and other implanted medical devices. Always keep the product and its power adapter more than 15 cm (6 inches) away from any pacemakers or other implanted medical devices. If you suspect your product is interfering with your pacemaker or any other implanted medical device, turn off your product and consult your physician for information specific to your medical device.

Please read and follow the above safety information when operating the device. TP-Link cannot guarantee that no accidents or damage will occur due to improper use of the device. Please use this product with care and operate at your own risk.

Explanation of the symbols on the product label

Symbols may vary from products.

? Note: The product label can be found at the bottom of the product and its I.T.E. power supply.

Electrical Symbols

General Symbols