MM815 Motorized Drop Down TV Mount Installation Instructions

STEP 1: Attach Braces to TV

In order for the TV to hide the Mount on the wall, the Braces must be at least 3" higher than the bottom of TV (or Soundbar if one is installed). If you are using an RB100 Recess Box then they must be 6" higher to hide the Recess Box.

1. Test-fit Brace components on back of TV. Place TV screen-side down on a flat, blanketed surface. Lay out components to check assembly configuration. If installing a sound bar, refer to STEP 1.8.
2. Determine if TV has a flat or irregular back. An irregular back will require Spacers {12} and longer Screws to fill spaces between the Vertical Brace {31} and the TV. The Braces must be parallel to the television screen. For a flat back TV, attach Vertical Braces {31} directly. For an irregular back TV, use Spacers {12} and appropriate screws. For recessed threads, use Spacers {12} and longer screws.
3. Select Screws and Spacers. If Spacers {12} are required, choose one of the Screw combinations shown with maximum Spacer usage, matching screw size (M5, M6, M8) to the TV's VESA mounting holes.
4. Hand-thread screw combination into the TV. Ensure there is adequate thread engagement without hitting the bottom of the threaded insert. [Caution] Do not use screws that are too long for the TV's threaded inserts because it may damage internal components!
5. Attach the Vertical Braces to the back of TV. Install the Vertical Braces {31} so that the bottoms of the braces are between 3" to 10" from the bottom of the TV (or Soundbar if one is installed), centering the braces vertically as much as possible. [Note] If installing with a MantelMount RB100 Recess Box, the bottom of the Vertical Brace must be 6"-10" from the bottom of TV (or 6" from the bottom of the Soundbar if one is installed).
6. If the lower VESA holes are less than 3" from the bottom of the TV: Connect the Vertical Braces {31} through the UPPER VESA holes only. If the only option is to attach through a slot, hand-thread the screw through the slot, slide the Vertical Brace upward until the screw meets the bottom of the slot, and then tighten the screw. You must attach the Brace Extenders {30} to the Vertical Braces as described in STEP 1.7, and also attach the LOWER VESA hole through the Brace Extender. Vertical Braces must always be installed higher than the bottom of the TV.
7. Attach the Horizontal Brace to Brace Extenders. Slide one Brace Extender {30} onto the left end of the Horizontal Brace {55}, then slide the other Brace Extender onto the opposite right end. Align the Brace Extenders with the Vertical Braces (that are already mounted to the back of the TV) while positioning the Horizontal Brace so that it extends an equal amount on either side of the Brace Extenders. Attach Horizontal Brace to Brace Extenders with Screws {15}.
8. Optional: Attach Sound Bar Wings. Use Screws {16}, M6 Washers {10}, and Nuts {23} to attach the Sound Bar Wings {52} to the Horizontal Brace {55}. Position the Wings to fit the mounting holes of the sound bar. Install sound bar. Arrange Sound Bar Wings and sound bar to work with the Visual Heat Sensor {219}. The Sound Bar Wings may be positioned and rotated so that the Visual Heat Sensor will reach below the sound bar. For example, if a sound bar is tall, the Brace Extenders {30} and Horizontal Brace can be attached lower down on the Vertical Braces toward the bottom of the sound bar while the Wings point upwards in order to align with the sound bar's installation holes.
9. Attach Visual Heat Sensor to the Horizontal Brace. Attach the Visual Heat Sensor {219} with Screws {15} to the Horizontal Brace {55}. Set the height so the Visual Heat Sensor is as visible as desired. [Note] If using the minimum height from the chart in Step 2.2, keep the exposed heat sensor pad no more than 1" below the TV or soundbar. When first moving the mount down, ensure the visual heat sensor clears the mantel. The Visual Heat Sensor turns red if the temperature above the fireplace exceeds a safe 110°F – a visual cue that either the TV needs to be raised to the UP position or the fireplace needs to be turned off.

STEP 2: Determine Wall Placement

1. Measure the distance from the bottom of the Vertical Braces {31} (not the Extenders) to the bottom of the TV/sound bar.
2. Determine the minimum vertical position of the Wall Plate. Use the Look-up Table below to find the minimum distance between the mantel and the bottom of the lower Wall Plate {32}. This will be the intersection of the distance from STEP 2.1 and the mantel depth. Write the minimum distance in the box below.

Look-up Table for Minimum Distance Between Mantel and Lower Wall Plate Holes:

[Note] Most customers want their TV mounted as close to the mantel as possible. If this describes you, go directly to STEP 2.4. However, if you want the TV higher on the wall (e.g., centered between the mantel and ceiling) for extra space on the mantel for pictures or a center speaker, continue to STEP 2.3.

3. Determine a higher vertical position of the Wall Plate (Optional). Some customers want the TV centered between the mantel and the ceiling or crown molding, or want space below the TV for pictures or a center speaker. The TV's position on the wall is directly related to the placement of the lower Wall Plate. To determine where to place the lower Wall Plate, choose an option below and fill in the boxes. [Note] Distance "E" below must always be at least the minimum distance in STEP 2.2.
   • Option 1: Center TV between mantel and ceiling/crown molding. Record Wall Space Height (A) and TV Height (B). Calculate (A) - (B) = (D). Then, (C) + (D) = (E), where (C) is the distance from STEP 2.1.
   • Option 2: Specific distance above mantel. Record distance from STEP 2.1 (C). Write the specific number of inches you want between the mantel and the TV (or TV with sound bar) (D). Then, (C) + (D) = (E).

   Distance between mantel and lower wall plate holes = (E)

4. Find the center of your mantel and the centers of two studs. Measure and mark the center line of the mantel onto the wall with tape. Use a stud finder to locate two studs, one on each side of the centerline. At the height determined from Step 2.2 or 2.3, locate the center of the stud(s) by poking a sharp awl or finish nail through the drywall to find each stud edge. Mark these center spots on the wall. Lag Bolts must be installed into the CENTER of the studs.
5. Position the Wall Plate {32} and mark holes. Align the arrows on the Wall Plate {32} pointing upward. Center and level the plate above the mantle, positioning the height using the table in STEP 2.2. Mark the 4 spots for lag bolts directly on the center of the studs.
6. Pre-drill the 4 holes. Use a 7/32" drill bit to a depth of 2.5 inches (65mm) including wall covering. [Note] Wall covering (drywall) must not exceed 5/8" thickness.
7. If necessary, move Wall Plates to clear an outlet. If a Wall Plate installation is impeded by an electrical outlet or other obstruction and relocating the outlet is impossible, try moving the Wall Plates up or down to clear the outlet, leaving them as close as possible to the originally planned vertical positions. [Important] You must now move the Vertical Braces {31} on the back of the TV using the same number of inches used to move the Wall Plates (e.g., move the Vertical Braces down 2" if the Wall Plates were moved down by 2"). The bottom of the Vertical Braces must remain between 3" to 10" from the bottom of the TV. [Note] If the outlet is directly behind the Lifting Arm, the only solution is to move the Wall Plates up, following the same adjustment procedure for the Vertical Braces.

STEP 3: Attach Mount to Wall

1. Attach the Wall Plate {32} with arrows up, using Lag Bolts {17} and Washers {11} directly into the centers of the studs. Use a 13mm wrench. [Note] Do not overtighten Lag Bolts {17}. Tighten only until the washers are firmly against the wall plate. Damage due to overtightening can cause property damage or injury.
2. Insert bottom tabs of Lifting Mechanism {35} into the slots of Wall Plate {32} then slide the top into position. Align all four holes and install Screws {14}. Tighten securely. [Note] Do NOT let go of Lifting Mechanism {35} until Screws {14} are installed.
3. Power up the mount. Plug Power Supply into mount then into wall socket. The TV remote should work out of the box. Move Mount Down 2 Inches by holding the [Down] button. If TV remote does not work, it needs to be paired. To Pair Remote: 1. Unplug Power to mount for 30 seconds. 2. Hold the [Down] button while plugging in power. 3. Keep holding [Down] button for around 10 seconds until mount moves down.
4. Run System Reset. System reset ensures software is running correctly. Press Set, then Press Run, then Press/Hold Set. Mount will move to the top position. Keep holding for 5 seconds after mount reaches top position.
5. Programming Bottom Stop. [Warning] Damage will occur if the Mount can drive down into something; the bottom stop needs to be set. If the mount would hit the Mantel or some other object in the bottom position, you can easily reduce the bottom-most [Down] position so that the mount cannot move past that point. 1. Drive mount to the desired Bottom-most Position by holding [Down]. 2. Do NOT allow the mount to run into anything. 3. Press Set. 4. Press [Down]. 5. Press/Hold Set for 4 to 8 Seconds. 6. Check it was correctly done by trying to move the mount down farther. [Note] To delete the bottom stop, follow steps 3 to 6 but hold the set button for more than 10 seconds in step 5.
6. Swivel Safety Clutch. The Swivel on the mount has a friction clutch that automatically disengages to avoid damage if the mount swivels into something, or someone swivels the mount manually. If that happens, the swivel will be out of position and the swivel will not work as expected. The swivel needs to be recalibrated right away to avoid damage. To recalibrate: Auto-move the mount to the top position by pressing Run, then pressing [Up] within 3 seconds. The mount will automatically move to the top position and recalibrate. You can also run the Reset Function to recalibrate. [Note] If the clutch is engaged, the mount may swivel a little when coming down. To fix this, manually center the mount at zero degrees swivel by rotating the TV with hands and overriding the clutch. The mount is at zero degrees swivel after you recalibrate (drive the mount to the top position), then move the mount straight down.
7. Attach the TV Brace {33} to the lifting arm {35}. Manually swiveling the Swivel Plate will make accessing the screw holes easier. Level the TV Brace and tighten the 4 screws {15}. [Note] After the TV is mounted to the bracket, you may need to adjust these screws to make final Post-Leveling adjustments (Step 5.6).

STEP 4: Attach TV to Mount

[Note] These Next Steps Will Require Two People.

[Warning] Do Not put hands into Lifting Mechanism. The power of the Lifting Mechanism can cause bodily injury!

[Warning] Pinching and Crushing Hazard. The wall mount actuation is very strong, do NOT run the mount when anyone is near the mount. Do NOT have any part of the body in the mount or between the TV and Wall. The Mount will keep driving until someone pushes another button on the remote to stop it. When working on the mount, unplug the power. Never allow small children to play around or operate the MantelMount. Property damage or personal injury can occur.

1. This step requires two people. Carefully hang the Television onto the TV Brace {33} making sure that both hooks on the Vertical Braces {31} engage the TV Brace {33}.
2. Center the TV on the TV Frame and check it with a level. Carefully slide the TV sideways, if required, until it is balanced and horizontal, up to a MAXIMUM OF 2 INCHES left or right. The TV would only need to be moved off-center if it has an unbalanced weight. If the TV needs to be moved sideways and is visually too much off-center above the mantel, remove the TV and relocate the Wall Plate {32} an equal distance but in the opposite direction of the TV to compensate.
3. Install 4 Screws {15} through the TV Brace {33} and into the Vertical Braces {31}.
4. Attach cable ties to lower arm. Shown below is the easiest way to attach cables. Use the included Cable Ties {24} to attach cables so they attach to the underside of the Lower Arm, making a gentle loop. Cables should be long enough to accommodate the extension and swivel of MantelMount. Check all ranges of motion before tightening the Cable Ties.
5. Attach the electrical and signal cables to the TV. Run signal cables through the open loop. Give each segment of the cables extra length so that they are not stressed or kinked when the mount moves. Ensure that cables do not get pinched within the Lifting Arm when the TV is raised.

STEP 5: Make Final Adjustments

The mount has several adjustments for optimal performance:

• Centering Cam Swivel Hardstop
• Top Tilt Adjust
• Post-Leveling
• Bottom Tilt Adjust

1. Programming Left/Right Stop. If the mount would swivel into the Mantel or some other object in the bottom position, you can easily reduce the right and left swivel limits so that the mount cannot move past them. 1. Press Run then [Up] to calibrate (Mount should move all the way to the Top Position). 2. Drive mount to the Bottom Position. 3. Press and hold [Left] or [Right] to swivel mount as far as wanted. 4. Press Set. 5. Press [Left] or [Right]. 6. Press/Hold Set for 4 to 8 Seconds. 7. Check it was correctly done by trying to move the mount past the set swivel. [Note] To delete the swivel soft stop, follow steps 3 to 6 but hold the set button for more than 10 seconds in step 6.
2. Adjust the Side Swivel Stop positions, if necessary. To keep the TV from bumping the mantel or wall, loosen the Locknuts {23} and adjust the Swivel Stop Screws to the desired stopping left and right positions. Tighten both Locknuts after the adjustments are made. Mechanical Swivel Stops should be just past the programmed swivel stop. If a small amount or no swivel is desired, it may be necessary to remove the Screw and/or Locknuts and reattach them on the other side of the Swivel Bracket. [Note] To better access swivel stop adjustments screws, swivel the mount to the left or right to gain better access.
3. Centering Cam Adjustment. The Centering Cam automatically swivels the TV to center while raising to avoid permanent obstacles. Out of the box, they are set for max protection; to get more possible swivel, follow below steps. [Warning] Ensure Cams are set to avoid damage. Steps to Set Cam: 1. Move TV to Out Position. 2. Swivel TV so that it is near the wall or mantel. 3. Swing Centering Cam forward until Cam Rollers contact. 4. Tighten Cam Nut. 5. Repeat on other side. 6. Swivel the TV and hold the UP button to ensure it is set so that the TV can swivel as much as possible in either direction without it hitting. (A. Cam Nut, B. Centering Cam, C. Cam Contact Rollers)
4. Bottom and Out Tilt Adjustment. To adjust the tilt in all positions besides the Top Position: 1. Adjust Tilt Adjustment Screw with a 10mm Wrench. Tighten (Clockwise) to tilt TV up. Loosen (Counterclockwise) to tilt TV down.
5. Top Position Tilt Fine Adjustment. TV Tilt in the Top Position can be fine-tuned: 1. Drive the Mount to the Topmost Position to check Tilt. 2. Drive the Mount down to access Adjustment Screws. 3. Adjustments must be done the same on each side of the mount. 4. Loosen the Lock Nuts. 5. Adjust Tilt Adjustment Screws. 6. Tighten (Clockwise) to tilt TV down. 7. Loosen (Counterclockwise) to tilt TV up. 8. Check the settings are the same on both sides. 9. Drive Mount to Topmost Position to check Tilt. 10. Repeat steps 2-9 until satisfied. 11. Tighten Lock Nuts.
6. Make Post-Leveling adjustments, if necessary. Place a level on top of the TV while it's in the UP position. If it's level, the installation is complete! If not, slightly loosen all four Leveling Screws {15} and rotate the TV until it's level, and then tighten all the Screws.
7. Set Memory Position. To Set Positions 1, 2: There are 2 settable Positions which can be set. 1. Drive the mount to the desired Position. 2. Press Set. 3. Press the Memory (Button 1 or 2) Button within 3 seconds. [Quick Note] To return mount to the home position press: Run then arrow [Up]. This will Auto-Swivel and move mount to the topmost position.
8. Paint the Wall Covers {57} if desired.
9. Attach the eight Wall Cover Clips {63} to the wall frame as shown below. These will be used to attach the adhesive Velcro strips that hold the wall covers to the wall frame.
10. Install the Wall Covers using the included adhesive Velcro strips. Attach the Hook {25} and Loop {26} strips together onto the Wall Cover Clips, and then press the Wall Covers into the correct position onto the Wall Plate. This will properly align the velcro onto the Wall Covers.

Troubleshooting Tips

Customer satisfaction is our top priority! Following are solutions for the most common installation challenges. For further assistance, visit www.mantelmount.com/troubleshooting or contact Customer Support at 1-800-897-9755 ext.1 or support@mantelmount.com, Monday through Friday, 7am to 4pm PST.

[Note] In rare cases, one troubleshooting adjustment may create the need for another. Be prepared for some trial and error.

Mount Space Issues:

• Issue: The wall covering is made of brick or stone.
• Solution: It's possible to install MantelMount by using concrete anchors (included) with the Lag Bolts {17}, PROVIDED the brick/stone/wall is structurally sound, several inches thick, and can handle four times the weight of the TV and mount. Working with a concrete/masonry professional for this type of installation is recommended. Please contact Customer Support for guidance before attempting installation.
• Issue: A single wood stud is centered on my wall.
• Solution: MantelMount recommends adding more support so the mount can attach to the equivalent of 2 studs.

Mount Performance Issues:

• Issue: Swivel is off.
• Solution: Swivel needs to be recalibrated. Press Run, then press [Up] within 3 seconds to allow the Mount to move all the way to the top position. The Mount should be recalibrated. You can also run the Reset Function to recalibrate. See page 5. [Note] The Swivel on the mount has a friction clutch that automatically disengages to avoid damage if the mount swivels into something, or someone swivels the mount manually. If that happens, the swivel will be out of position and the swivel will not work as expected. The swivel needs to be recalibrated right away to avoid damage. To recalibrate: Auto-move the mount to the top position by pressing Run, then pressing [Up] within 3 seconds.
• Issue: TV isn't vertical in out and bottom positions.
• Solution: See step 5.4 to adjust the Bottom/Out Position tilt.
• Issue: TV isn't vertical in the Top Position.
• Solution: See step 5.5 to adjust the Top Position tilt.
• Issue: TV is not returning to the same memory position.
• Solution: 1. Press Run. 2. Press [1] or [2] within 3 seconds. 3. Allow Mount to move all the way to the top position and wait 5 seconds. 4. Mount should be recalibrated. 5. Or run System reset, See page 5.
• Issue: Mount does not move.
• Solution: There are a few things to try: 1. Run System Reset, see page 5. 2. Check that power is getting to the mount by making sure there is a green light shining on the plug. 3. Replace the CR2032 battery in the remote. 4. Check that the wires in the mount are plugged in and not damaged. 5. Pair the RF remote, see Step 3.3. 6. Maybe the Bottom Limit got set too high; clear the Bottom Travel Limit, see Page 5. [Warning] The mount can now travel all the way down and the Bottom Limit will have to be redone, see section 3.5.
• Issue: Mount is acting weird.
• Solution: Run System Reset, see Page 5.
• Issue: Mount swivels a little when coming down.
• Solution: Manually center mount at zero degree swivel by rotating TV with hands and overriding clutch. Mount is at zero degrees swivel after you recalibrate (drive the mount to the top position), then move the mount straight down.

TV Leveling Issues:

• Issue: TV is not level in the UP and/or DOWN positions.
• Possible Cause: The mantel, ceiling or floor may not be level. Vertical Braces aren't evenly attached to the back of the TV. Wall Plates aren't level. The Top Stops aren't evenly set. TV is heavier on one side.
• How to Check: Compare TV level with that of the mantel and floor. Look at the back of the TV and ensure that the top of the Vertical Braces are offset from the top of the TV the same distance. Use a level on top of Wall Plates to verify that it's not level. Use a level to verify the TV is level in the UP position but not in the DOWN position, or vice versa.
• Solution: 1. Adjust until visibly satisfactory. 2. Move the TV down. 3. Make Post Leveling adjustments (Step 5.6) and match the level readings of the mantel with the TV. 4. Ensure Top Tilt Adjustment is the same on each side of the mount, see Step 5.5.
• Issue: TV is level in the UP position, but unleveled in the DOWN position, or vice versa.
• Solution: Follow the instructions in Step 5.5. Be prepared for some trial and error. If adjusting the Top Stops doesn't solve the problem, try the solution below for when a TV is heavier on one side.
• Issue: TV is heavier on one side.
• Solution: 1. Remove electrical and signal cables (Step 4.5). 2. Detach the TV Brace from the Vertical Braces (Step 4.4). 3. Remove the TV from the TV Brace (Step 4.2) and lay TV face down on a blanketed surface (Step 1.1). 4. Remove the Vertical Brace(s) as necessary. 5. Reposition the Vertical Braces so that they are properly parallel to one another, then repeat Step 1, Step 4 and if necessary, Step 5.
• Issue: Wall Plates aren't level.
• Solution: 1. Remove electrical and signal cables (Step 4.5). 2. Detach TV Brace from Vertical Braces (Step 4.4). 3. Remove the TV from the TV Brace (Step 4.2) and lay TV face down on a blanketed surface (Step 1.1). 4. Slightly loosen all four Lag Bolts (Step 3.1). 5. Adjust Wall Plates so that they are level. 6. Hold Wall Plates in level position and firmly tighten the four Lag Bolts. Heed warning in Step 3.1. 7. Once the Wall Plates are level, repeat Steps 3, 4 and 5.
• Issue: TV is heavier on one side.
• Solution: Attach a counterweight to the back of the TV. Contact Customer Support for assistance.

Parts List

For missing/damaged parts or questions during installation, please contact our Customer Support team at 1.800.897.9755 ext.1 or support@mantelmount.com. Customer satisfaction is our highest priority!