Candy Washing Machine User Manual

Important Information

Please read this manual carefully before using the washing machine. Keep it on hand for future reference. Ensure the appliance is delivered with the instruction manual, warranty certificate, service centre address, and energy efficiency label. Check for included components like plugs, drain hose support, and detergent trays.

FOR U.K. ONLY: Report any damage found on receipt to the delivery driver immediately or to the retailer within 2 days.

Environmental Conditions & WEEE

This appliance is marked according to the European directive 2012/19/EU on Waste Electrical and Electronic Equipment (WEEE). Proper treatment of WEEE is crucial for environmental protection. Individuals should ensure WEEE is not treated as household waste and is handed over to relevant collection points. When purchasing a new appliance, old ones may be returned to the retailer for collection.

Product Identification

Each product is identified by a unique 16-character code, also called the "serial number," printed on a sticker inside the door opening. This code is necessary for warranty registration and customer service contact.

1. General Safety Rules

This appliance is intended for household and similar applications (staff kitchens, B&Bs, etc.). Commercial use by expert or trained users is excluded. Use inconsistent with domestic use may void the warranty and cause damage.

Children aged 8 and above, and persons with reduced physical, sensory, or mental capabilities, can use the appliance if supervised or instructed on safe use and hazards. Children must not play with the appliance. Cleaning and user maintenance should not be done by children without supervision.

⚠️ Children under 3 years should be kept away unless continuously supervised.

If the supply cord is damaged, it must be replaced by the manufacturer or its service agent with a special cord.

Only use hose-sets supplied with the appliance for water supply connection. Water pressure must be between 0.05 MPa and 0.8 MPa.

Ensure carpets or rugs do not obstruct ventilation openings. After installation, the appliance must be positioned so the plug is accessible.

Maximum load capacity depends on the model (see control panel). Consult the manufacturer's website for technical specifications.

⚠️ Do not expose the washing machine to rain, direct sunlight, or weather elements. Protect from freezing.

When moving, do not lift by knobs or detergent drawer. Never rest the door on the trolley during transport. Two people are recommended for lifting.

In case of fault or malfunction, turn off the machine, close the water tap, and do not tamper. Contact Customer Service and use only original spare parts. Failure to do so may compromise safety.

⚠️ Do not pull the power cord or appliance to unplug.

Ensure there is no water in the drum before opening the door.

Water may reach very high temperatures during the wash cycle.

2. Installation

Transportation Screws: Remove the 2 or 4 transportation screws (A) and associated washers, bungs, and spacer tubes (B) from the back of the appliance (Figure 1). For built-in models, unscrew 3 or 4 screws. If spacer tubes fall inside, tilt the product forward to recover them. Cover the screw holes with the provided plastic caps.

Keep packaging materials away from children.

Base Placement: Place the corrugated plastic sheet (found on top during unpacking) into the base of the appliance (Figure 2). This may already be in place on some models.

Hydraulic Connections: Connect the water hose to the water supply tap using only the supplied hose (Figure 3). Do not reuse old hose-sets.

• HOT&COLD (Figure 4): For energy savings, connect the grey tube to the cold water tap and the red tube to the hot water tap. Connection to cold water only is possible; some programs may start later.
• AQUASTOP (Figure 5): This device on the supply tube stops water flow if the tube deteriorates. A red mark in window "A" indicates a problem, and the tube must be replaced. Press the one-way lock device "B" to unscrew the nut.
• AQUAPROTECT (Figure 6): If water leaks from the primary tube "A", the transparent containment sheath "B" will hold it to allow cycle completion. Contact Customer Service to replace the supply tube.

Setting and Leveling:

• Ensure the water fill hose is not kinked or trapped.
• Insert the corrugated drain hose into a suitable drain pipe (height 50-85 cm) using the curved support (Figure 7). For under-sink connections, route the hose above the sink's overfill opening to prevent back-siphoning. Avoid kinking the drain hose.
• Level the appliance using the adjustable feet (Figure 8): turn the nut clockwise to release the screw, rotate the foot to adjust height, and lock the foot by screwing in the nut.
• Plug in the appliance.

Contact Customer Service if the power cord needs replacement. Installation faults are not covered by the manufacturer's warranty.

3. Detergent Drawer

The drawer has 3 compartments (Figure 9):

• Compartment "1": For prewash detergent.
• Compartment " ": For special additives like softeners, starch, fragrances. Only use liquid products; the machine automatically doses additives during the last rinse.
• Compartment "2": For washing detergent.

Some models include a liquid detergent cup (Figure 10) to be placed in compartment "2" for controlled liquid detergent dispensing. It can also be used for bleach with the "Rinse" program.

Some detergents come with their own dispenser to be placed directly in the drum.

Models with automatic dosage precisely measure detergent and softener. Refer to the "Controls and Programs" chapter for details.

4. Practical Hints

Load Tips:

• Remove metallic objects (hair clips, pins, coins) from laundry.
• Button pillowcases, close zips, tie belts and ribbons.
• Remove rollers, hooks, or clips from curtains.
• Check clothing washing labels.
• Remove persistent stains with specific detergents.
• For rugs, bedcovers, or heavy clothing, consider avoiding the spin cycle.
• For wool, ensure items are machine washable by checking the fabric label.
• Leave the door slightly open between washes to prevent odors.

Maximise Load Size: Washing a full load saves energy, water, detergent, and time (up to 50% energy by washing one full load instead of two half loads).

Pre-wash: Only select Prewash for heavily soiled laundry. Not selecting it for slight to normally soiled laundry saves detergent, time, water, and 5-15% energy.

Hot Wash: Pretreat stains or soak dried stains to reduce the need for hot washes. Use low-temperature programs to save energy.

Drying Programs (Washer-Dryers): Select a high spin speed before drying to reduce water content and save energy and time.

Saving Advice:

• Load the machine to its highest capacity for each program to save energy and water.
• Spin speed affects noise and residual moisture; faster spins mean more noise and less moisture.
• Longer-lasting programs at lower temperatures are usually most efficient in water and energy use.

Detergent Dosing:

• Use only detergents suitable for machine washing.
• Select detergent based on fabric type, color, soiling level, and temperature.
• Follow manufacturer instructions for correct dosage to avoid waste and reduce environmental impact.

Detergent Types:

• Heavily soiled whites: Use cotton programs (60°C+) with normal, heavy-duty powder containing bleaching agents.
• 40°C-60°C washes: Use powders for whites/colorfast fabrics with high soiling, or liquid/color-protecting powders for colored fabrics with light soiling.
• Below 40°C: Use liquid detergents or those labeled for low-temperature washing.
• Wool/Silk: Use detergents specifically formulated for these fabrics.

Too much detergent causes excessive foam, hindering correct cycle execution and affecting wash/rinse quality.

Ecological Detergents: May cause cloudier rinse water (harmless), white powder residue (zeolites, removable with a rinse cycle), or foam. Adjust detergent dosage if issues persist. Contact Customer Service for persistent problems or suspected malfunctions.

5. Cleaning and Maintenance

Correct maintenance extends appliance lifespan.

Exterior Cleaning: Disconnect power. Clean with a damp cloth, avoiding abrasives, alcohol, and diluents.

Drawer Cleaning: Regularly clean the detergent drawer to prevent residue buildup.

• Remove the drawer gently but firmly.
• Fill the drawer with hot water and shake to let water flow into compartments.
• Clean under running water and reinsert.

For Models with Automatic Dosing: Ensure compartments are empty before cleaning. Pull out the drawer by pressing the release button, being mindful of detergent residue. Empty excess water and reinsert.

DO NOT use acid products (e.g., vinegar) or aggressive detergents to clean the drawer, as they can damage seals and internal parts.

Pump Filter Cleaning: The filter traps residues like buttons or coins that could block the draining system (Figure 12). Check and clean the filter 5-6 times a year.

• Disconnect power.
• Ensure the drum is empty of water.
• Place an absorbent cloth under the filter to catch residual water.
• Turn the filter counter-clockwise to the stop.
• Remove and clean the filter. Replace by turning clockwise until locked (handle horizontal). A small amount of liquid soap on the seal can aid refitting.
• Reverse steps to reassemble.

Moves or Prolonged Disuse: If the appliance is stored in a non-heated room, completely remove water from pipes.

• Disconnect power.
• Detach the drain tube from the drainage system, lower it into a bowl, and drain all water.
• Secure the drain tube to the rear of the machine.
• Keep the door glass and gasket clean.

For Models with Automatic Dosing: Remove the detergent drawer before tilting or moving the machine, keeping it horizontal to prevent leakage.

6. Remote Control (Wi-Fi)

This appliance features Wi-Fi technology for remote control via the Candy simply-Fi App.

App Download: Download the Candy simply-Fi App (Android/iOS). Explore functions in DEMO mode.

Machine Enrollment: Open the App, create/log in to your profile, and enroll the appliance following on-screen instructions or the "Quick Guide."

Enabling Remote Control:

• Ensure the router is on and connected to the Internet.
• Load laundry, close the door, add detergent if needed.
• Turn the SMART RING to the REMOTE CONTROL (Wi-Fi) position. The door locks, and control panel buttons are disabled.
• Start the cycle using the Candy simply-Fi app.
• When the cycle completes, turn the SMART RING to OFF to unlock the door.

Disabling Remote Control:

• To exit REMOTE CONTROL mode during a cycle, turn the SMART RING to any position other than REMOTE CONTROL (Wi-Fi). The appliance control panel becomes operative. If paused, the door can be opened once the DOOR LOCKED indicator light switches off.
• For safety, the door can only be opened if water level is low and temperature is below 45°C. Wait for the DOOR LOCKED light to switch off.
• With the door closed, turn the knob to REMOTE CONTROL (Wi-Fi) to use the app again. An ongoing cycle will continue.

7. Quick User Guide

This appliance automatically adjusts water level to laundry type and quantity, reducing energy consumption and washing times.

Kg Detector: This function weighs laundry at the start of the cycle to adjust time, water, and electricity. It monitors load size, adjusts water, determines cycle length, controls drum rotation rhythm, detects lather, and adjusts spin speed for balance.

8. Controls and Programs

Control Panel Overview:

• A: SMART RING (programme selection ring)
• B: PLAY/PAUSE button
• C: DELAY START button
• D: OPTIONS button
• E: STAIN LEVEL/ALTERNATIVE PROGRAMME SELECTION button
• F: TEMPERATURE SELECTION button
• G: SPIN SELECTION button
• F+G: CHILD LOCK
• I: Digital display

First Starting:

• Language Setting: After connecting and turning on, press STEAM or DELAY START to display languages. Select desired language with PLAY/PAUSE.
• Change Language: Press STEAM and DELAY START simultaneously for ~3 seconds. "ENGLISH" appears, allowing selection of a new language.

Program Selection: Turn on the appliance, select a program using the SMART RING. Adjust settings and options if necessary. Press PLAY/PAUSE to start.

Drying (Washer-Dryers): Select drying cycle after washing or as a separate program. Press PLAY/PAUSE to start.

Program End: "END" appears on the display. Turn the SMART RING to OFF, unplug, and turn off the water tap.

⚠️ Do not touch buttons while inserting the plug, as the machine calibrates. If this occurs, unplug and repeat.

Program Duration: The display shows cycle duration, which can vary based on selected options. The appliance corrects time based on load size and composition during the cycle.

Play/Pause Button: Close the door before pressing. Press once to start/pause. Press again to resume. To cancel a program, turn the SMART RING to OFF and wait for the DOOR LOCKED light to go out.

Pausing the Machine: Keep PLAY/PAUSE pressed for ~2 seconds. Lights and time display will flash. Press PLAY/PAUSE again to restart.

Delay Start Button: Pre-program wash cycles up to 24 hours. Select program, press DELAY START (h00 appears), then press again to set delay (h01, h02... h24). Pressing again resets to zero. Confirm start with PLAY/PAUSE. Cancel by turning SMART RING to OFF.

Options Button:

• PREWASH: For heavily soiled loads. Use 20% of recommended detergent.
• EXTRA RINSE: Adds an extra rinse for sensitive skin, children's clothes, heavily soiled items, or toweling.
• HYGIENE +: Activated at 60°C for deep cleaning, maintaining temperature throughout the wash.

Only compatible options can be selected. Incompatible options will flash and turn off.

Stain Level/Alternative Programme Selection Button:

• STAIN LEVEL: Adjusts wash intensity and program length based on fabric soiling (3 levels).
• ALTERNATIVE PROGRAMME SELECTION: Selects an alternative program where indicated (e.g., choosing duration for RAPID programs).

Temperature Selection Button: Changes wash cycle temperature. Cannot exceed maximum allowed for the program. Cold wash: all indicators off.

Spin Selection Button: Reduces maximum spin speed or cancels spin. Do not increase speed beyond program maximum. Reactivate spin by pressing until desired speed is set. Can be modified without pausing.

Steam Button: Applies a specific treatment after certain wash cycles to relax creases, reduce ironing time, regenerate fibers, and remove odors. Select before pressing PLAY/PAUSE.

Child Lock: Press TEMPERATURE SELECTION and SPIN SELECTION simultaneously for ~3 seconds to lock keys, preventing accidental changes. Cancel by pressing again or turning off the appliance.

Digital Display Indicators:

• 1) WASH TEMPERATURE INDICATOR LIGHTS: Show selected temperature.
• 2) SPIN SPEED INDICATOR LIGHTS: Show selected spin speed.
• 3) DOOR LOCKED INDICATOR LIGHT: Illuminated when the door is closed. Flashes if door is not properly closed. Wait for it to go out before opening.
• 4) Kg Detector: Indicator remains on during initial minutes while laundry is weighed and cycle adjusted.
• 5) KEY LOCK INDICATOR LIGHT: Shows keys are locked.
• 6) OPTIONS INDICATOR LIGHTS: Show selected options.
• 7) STAIN LEVEL INDICATORS LIGHTS: Show the stain level set for the program.
• 8) STEAM INDICATOR LIGHT: Shows selection of the steam option.
• 9) Wi-Fi INDICATOR LIGHT: Indicates Wi-Fi connection status (fixed on: enabled, slow flashing: disabled, quick flashing: cannot connect, slow blink: reset, on/off pattern: door open). Refer to go.candy-group.com/simplyfi-dualble for details.

⚠️ Overdosing detergent can cause excessive foaming, potentially excluding spin or extending program duration.

The machine has an electronic device to prevent spin if the load is unbalanced, reducing noise and vibration.

Table of Programmes

* Maximum load capacity of dry clothes, according to the model used (see control panel).

(Only for models with liquid detergent compartment) Preliminary stain removal can be carried out using liquid bleach. Pour bleach into the container marked "2" in the detergent drawer and set the RINSE program. After this phase, switch off, add remaining fabrics, and proceed with a normal wash.

( ) Only with PREWASH option selected (programmes with PREWASH option available).

1) Recommended wash temperature can be reduced (where allowed) by the relevant button.

2) For specified programs, adjust duration and intensity using the STAIN LEVEL button.

3) In specified programs, the STAIN LEVEL/ALTERNATIVE PROGRAMME SELECTION button may be used to select an alternative program (e.g., choosing duration for RAPID programs).

4) Steam Function Available.

INFORMATION FOR THE TEST LABORATORIES:

STANDARD PROGRAMMES ACCORDING TO (EU) No 1015/2010 & No 1061/2010:

• ECO 40-60 PROGRAMME, SETTING THE TEMPERATURE TO 40°C
• ECO 40-60 PROGRAMME, SETTING THE TEMPERATURE TO 60°C

STANDARD PROGRAMME ACCORDING TO (EU) No 2019/2023:

• ECO 40-60 PROGRAMME

Description of Programmes

The washing machine offers specific programs for different fabric types and dirt levels.

Always choose programs according to laundry care labels, especially the maximum recommended temperature.

Important Wash Performance Advice:

• Wash new, colored garments separately for at least 5-6 washes.
• Wash large dark items like jeans and towels separately.
• Never mix non-colorfast fabrics.

SPECIAL 39': For time-saving and performance, ideal for half loads with average soiling. Excellent wash in 39 minutes.

MIXED & COLOURED 59': Wash various fabrics and non-fading colors together in a full load. Recommended for laundry that is not particularly dirty, with medium temperatures.

PERFECT COTTON 59'/HYGIENE PLUS 59': Use STAIN LEVEL/ALTERNATIVE PROGRAMME SELECTION button to choose:

• PERFECT COTTON 59': For cotton laundry with medium soiling. Fill machine halfway for best results.
• HYGIENE PLUS 59': Combines high temperature, time, and action for maximum sanitizing power against bacteria in 59 minutes. Recommended for cotton laundry at 60°C with small loads.

SPORT PLUS 29': For technical garments used in gyms and sports. Washes at low temperature for 29 minutes. Recommended for small loads of synthetic garments.

DELICATE 59': For washing and treating delicate garments and precious fabrics at low temperature for 59 minutes. Recommended for small loads.

RAPID 14'-30'-44': Saves water, energy, detergent, and time. Medium temperature, suitable for any fabric. Recommended for small loads. Use STAIN LEVEL/ALTERNATIVE PROGRAMME SELECTION button to choose duration.

RINSE/DRAIN & SPIN: Use STAIN LEVEL/ALTERNATIVE PROGRAMME SELECTION button to choose:

• RINSE: Performs 3 rinses with intermediate spin (adjustable/excludable). Used for rinsing any fabric, e.g., after hand washing.
• DRAIN & SPIN: Completes the drain and a maximum spin. Spin can be deleted or reduced.

WOOL/HAND WASH: Dedicated cycle for machine-washable wool or hand-wash items.

SYNTHETIC AND COLOURED: Allows washing different fabrics and colors together. Optimized drum rotation and water levels. Accurate spin action reduces creasing.

ECO 40-60: Cleans normally soiled cotton laundry declared washable at 40°C or 60°C together. Used for EU Ecodesign legislation compliance.

WHITES: Designed for perfect washing. Final maximum speed spin ensures efficient removal.

20°C: Washes mixed fabrics (cotton, synthetics) at only 20°C with excellent cleaning performance. Consumption is about 40% of a conventional 40°C cottons wash.

REMOTE CONTROL (Wi-Fi): Select this position to enable/disable remote control via the App. Cycle start is through the App. Refer to the REMOTE CONTROL (Wi-Fi) section for more details.

9. Troubleshooting and Warranty

Consult this guide for common problems.

Error Code Format: Models with display show errors as "E" followed by a number (e.g., E2). Models without display show errors as a sequence of LED flashes (number of flashes = error code, followed by a pause).

Other Anomalies

The standard manufacturer warranty covers faults due to electrical or mechanical defects caused by the manufacturer. Charges may apply for faults caused by misuse, external factors, or failure to follow instructions.

It is recommended to use original spare parts available at Authorised Customer Service Centres.

Warranty: The product is guaranteed under terms stated on the certificate included with the product. Store this certificate for service needs. Warranty conditions can be checked on the manufacturer's website. For assistance, fill in the online form or contact the number on the support page.

Compliance and Technical Data

By placing the ✔️ mark on this product, Candy Hoover Group Srl confirms compliance with relevant European safety, health, and environmental requirements.

The manufacturer declines responsibility for printing errors and reserves the right to make changes without altering essential characteristics.

Wireless Parameters

With this, the Candy Hoover Group Srl, declares that this appliance marked with ✔️ complies with the essential requirements of the Directive 2014/53/EU.

To receive a copy of the declaration of conformity, please contact the manufacturer at: www.candy-group.com