Table of Figures. Figure 1: Create New Wakeup Service . 4 Figure 2: Create New Wakeup Service - Custom Date . 6 Figure 3: List of...
Page | 8 UCM6xxx Series Wakeup Service Guide Figure 6: Create New Wakeup Service – User Portal 5. Click and to finalize the changes. The created wakeup service will be shown on the list as displayed in below figure.
Page | 4 UCM6xxx Series Wakeup Service Guide WAK UP S RVI ONI URATION Wakeup service can be enabled using one of the following methods: Admin Portal.
Grandstream Networks, Inc. UCM6xxx Series IP PBX Wakeup Service Guide Table of Contents INTRODUCTION............................................................................................................. 3 WAKEUP SERVICE CONFIGURATION ......................................................................... 4 Configuring Wakeup Service via Admin Portal ...................................................................................... 4 Configuring Wakeup Service via User Portal ........................................................................................ 7 Configuring Wakeup Service via Feature Code..................................................................................... 9 WAKEUP CALL PROMPT CUSTOMIZATION ............................................................. 11 WAKEUP CALL STATUS ............................................................................................. 12 Table of Figures Figure 1: Create New Wakeup Service .................................................................................................... 4 Figure 2: Create New Wakeup Service Custom Date ............................................................................ 6 Figure 3: List of created Wakeup service.................................................................................................. 6 Figure 4: Wakeup call status.................................................................................................................... 7 Figure 5: Start Wakeup Service ............................................................................................................... 7 Figure 6: Create New Wakeup Service User Portal ............................................................................... 8 Figure 7: Created Wakeup Calls User Portal ......................................................................................... 8 Figure 8: User Portal / Dashboard - Wakeup Service ............................................................................... 8 Figure 9: Create New Wakeup Service Feature Code ........................................................................... 9 Figure 10: Edit Call Wakeup Prompt Message ...................................................................................... 11 Figure 11: Programmed Wakeup Call..................................................................................................... 12 Figure 12: Executed Wakeup Call - Answered........................................................................................ 12 Figure 13: Executed Wakeup Call - Busy ............................................................................................... 12 Figure 14: Executed Wakeup Call - No Answer / Error ........................................................................... 13 UCM6xxx Series Wakeup Service Guide Page | 2 INTRODUCTION Wakeup service can be used to schedule a reminder or wake up call to any valid destination. There are several commercial organizations that provide this service for a fee. Others such as hotels and convention centers, provide a free wake up service using an automated system. The UCM6XXX offers Wakeup calls as both part of the PMS system for hotel management and as a standalone module. This guide will explain how to configure the standalone module. As for configuring this service for PMS, please refer to link below for our PMS guides. http://www.grandstream.com/support/resources/?title=UCM6200%20series Note: UCM6XXX series include UCM620x series, UCM630x series, UCM630xA series and UCM6510. UCM6xxx Series Wakeup Service Guide Page | 3 WAKEUP SERVICE CONFIGURATION Wakeup service can be enabled using one of the following methods: Admin Portal. User Portal. Feature Code. Configuring Wakeup Service via Admin Portal Using the admin portal allows users to add, delete, and edit wakeup services for any extension on the UCM. A wakeup service can include multiple extensions. To configure the wakeup service: 1. Log in to the UCM web UI as administrator. 2. Navigate to Value-added FeaturesWakeup Service. 3. Click on to create a new wakeup service. The following window will pop up. Figure 1: Create New Wakeup Service 4. Fill out the required fields and select the members to add to the wakeup group. UCM6xxx Series Wakeup Service Guide Page | 4 Enable Wakeup Service Name Prompt Custom Date Date Time Members Enable Wakeup service. Enter a name to identify the wakeup service. Select the prompt to play for the wakeup service. Note: By default, UCM uses "Wake Call" prompt. Users can customize the prompt to fit their preferences. For more details, please refer to [WAKEUP CALL PROMPT CUSTOMIZATION]. If enabled users can select multiple days of the week to schedule wakeup calls for. Select the day(s) to send out the wakeup call. Select the time to play the wakeup call. Select the extensions to include in the wakeup service. The following table shows the max number of extensions allowed per wakeup service for each UCM model: UCM Model Max members UCM6202 50 UCM6204 / UCM6108 / UCM6116 50 UCM6208 100 UCM6510 100 UCM6301 50 UCM6302 100 UCM6304 150 UCM6308 200 UCM6300A 50 UCM6302A 100 UCM6304A 150 UCM6308A 200 UCM6xxx Series Wakeup Service Guide Page | 5 Figure 2: Create New Wakeup Service Custom Date 5. Click and to finalize the changes. The created wakeup service will be shown on the list as displayed in below figure. Figure 3: List of created Wakeup service Click on + sign for more info about this wakeup call. For more details about "Action Status", "Answer Status" and "Execution Date", please refer to [WAKEUP CALL STATUS]. UCM6xxx Series Wakeup Service Guide Page | 6 Figure 4: Wakeup call status The UCM will send a wakeup call to every extension in the member list at the scheduled date and time. Configuring Wakeup Service via User Portal A user can configure a wakeup service call for his own extension without needing to contact a system administrator, with the exception of modifying the wakeup prompt used. To configure the wakeup service: 1. Log in to the user portal on the UCM6XXX. (Refer to User Portal Guide for more details). 2. To enter the Wakeup Page, either click on the Wakeup Service Start button on the Dashboard page or navigate to Value-added FeaturesWakeup Service. Figure 5: Start Wakeup Service 3. Click on to create a new wakeup service. 4. Configure Name, Prompt, Date/Custom Date and Time for this wakeup call. UCM6xxx Series Wakeup Service Guide Page | 7 Figure 6: Create New Wakeup Service User Portal 5. Click and to finalize the changes. The created wakeup service will be shown on the list as displayed in below figure. Figure 7: Created Wakeup Calls User Portal Click on > sign for more info about this wakeup call. For more details about "Action Status", "Answer Status" and "Execution Date", please refer to [WAKEUP CALL STATUS]. The User Portal dashboard will also show configured wakeup calls. Figure 8: User Portal / Dashboard - Wakeup Service The UCM will send a wakeup call to the extension at the scheduled date and time. UCM6xxx Series Wakeup Service Guide Page | 8 Configuring Wakeup Service via Feature Code UCM allows users to configure wakeup service directly from their phones using a feature code. To do this, the Wakeup Service feature code needs to be enabled. Users can then dial the configured feature code (*36 by default) and follow the steps provided. Note: Wakeup calls created using feature codes cannot be configured to repeat. To configure the Wakeup service feature code: 1. Log into the UCM admin portal. 2. Navigate to Call FeaturesFeature Codes and enable "Wakeup Service". 3. Click Figure 9: Create New Wakeup Service Feature Code and to finalize the changes. Note: Wakeup Service feature code on the UCM6XXX is enabled by default. To configure a Wakeup call: 1. Dial the Wakeup Service feature code previously configured in the last section (*36 by default) to add, update, activate, or deactivate a wakeup service. 2. Follow the menu voice prompt to configure your wakeup call. The UCM will send a wakeup call to the extension at the scheduled date and time. Example: In this example; extension 1000 wants to set a wakeup call on 01/10 at 13:30. Below steps can be followed to achieve this: UCM6xxx Series Wakeup Service Guide Page | 9 UCM Prompt: UCM Prompt: Dial You do not have wakeup service. Press Enter Wakeup settings. *36 Press 1 to add wakeup service. 1 Press 0 to exit. Press 1 to set a time for tomorrow. Press 2 to set a time for another day Press 2 UCM Prompt: Set Date. Please enter Year followed by the pound (#) key. Enter 2020# UCM Prompt: Please enter Month followed by the pound (#) key. UCM Prompt: UCM Prompt: Enter Please enter day followed by the Enter Set Time. pound (#) key. 01# 10# Press enter Hour followed by the pound (#) key. UCM Prompt: UCM Prompt: Enter Please enter Minutes followed Press Please press 1 to enable wakeup by the pound (#) key. 13# 30# service and press 0 to disable wakeup service. Press 1 UCM Prompt: Set effective. Press 1 to confirm add wakeup service. Press 0 to exit. Press 1 UCM Prompt: Success UCM6xxx Series Wakeup Service Guide P a g e | 10 WAKEUP CALL PROMPT CUSTOMIZATION To customize the audio played for the wakeup call service: 1. Access the UCM admin portal and navigate to Value-added FeaturesWakeup Service. 2. Edit the desired wakeup service and click on the Upload Audio File link. Figure 10: Edit Call Wakeup Prompt Message 3. A pop-up window should appear prompting for a file then select the desired audio file. The new file should now be in the list of available prompts. For more information about the voice prompt customization, please refer UCM Voice Prompt Guide. UCM6xxx Series Wakeup Service Guide P a g e | 11 WAKEUP CALL STATUS After configuring a Wakeup Service with any of the three methods, the UCM web portal will show its status on the Wakeup Service page. Programmed means the call is set to ring for the configured time. Executed means the call has already been sent out. Figure 11: Programmed Wakeup Call Once it is time, the UCM will send a call out to all the extensions included in the Wakeup Service at once. Once the call is answered by an extension, the "Answer Status" for that extension will change to Answered. Figure 12: Executed Wakeup Call - Answered If an extension rejects the call, "Answer Status" for that extension will change to Busy. Figure 13: Executed Wakeup Call - Busy If an extension does not answer the call, the "Answer Status" for that extension will change to No Answer. If that extension is not available or not registered, the status will be changed to Error instead. UCM6xxx Series Wakeup Service Guide P a g e | 12 Figure 14: Executed Wakeup Call - No Answer / Error UCM6xxx Series Wakeup Service Guide P a g e | 13Microsoft Word 2016 Microsoft Word 2016