BlackBerry Connect for iOS

What is BlackBerry Connect?

BlackBerry Connect is a secure, mobile, instant messaging application that is built on BlackBerry Dynamics. It has similar features to consumer instant messaging apps but, instead of connecting to consumer services like Yahoo! Messenger, BlackBerry Connect connects to an organization's instant messaging server, Skype for Business or Cisco Unified Communications Manager for IM and Presence, by communicating through a BlackBerry Enterprise Mobility Server.

BlackBerry Connect provides the following features:

Installing and activating the BlackBerry Connect app

Before you can begin using BlackBerry Connect, you must activate it. The steps you take to install BlackBerry Connect depend on how you will be activating it. The following options are available for activating the BlackBerry Connect app:

• Install BlackBerry Connect and activate when the BlackBerry UEM Client or another BlackBerry Dynamics app is already activated on the device: Choose this option if you have activated the BlackBerry UEM Client on your device and your administrator has allowed the BlackBerry UEM Client to manage the activation of BlackBerry Dynamics apps or if you already activated another BlackBerry Dynamics app on your device. This option appears in BlackBerry Connect only if all of these conditions are met. If you do not see this option when you open BlackBerry Connect, you must set up BlackBerry Connect using an access key, activation password, or QR code.
• Install BlackBerry Connect and activate it using an access key, activation password, or QR code: Choose this option if you have not installed the BlackBerry UEM Client on your device and your administrator has not allowed the BlackBerry UEM Client to manage the activation of BlackBerry Dynamics apps, you do not have another BlackBerry Dynamics app already activated on your device, or you choose to activate the app using an access key, activation password, or QR code.

Install BlackBerry Connect and activate using an access key, activation password, or QR code

Complete this task if you have not installed the BlackBerry UEM Client on your device and your administrator has not allowed the BlackBerry UEM Client to manage the activation of BlackBerry Dynamics apps, you do not have another BlackBerry Dynamics app already activated on your device, or you choose to activate the app using an access key, activation password, or QR code.

To get the activation credentials, choose one of the following options:

• Request an access key, activation password, or QR code from your administrator. Your administrator will send you an email with the activation details.
• Generate an access key, activation password, and QR code from your organization's self-service portal. If you do not know how to access your self-service portal, contact your administrator.

Note: If allowed by your organization, you can activate BlackBerry Connect using Easy Activation. An Easy Activation key, when permitted, is supplied by another BlackBerry Dynamics app, like BlackBerry Access or BlackBerry Work, as long as these apps are already installed and activated on your device. If available, you can activate BlackBerry Connect using the container password for the activation app.

1. Request the activation credentials from your administrator or generate your own from your organization's self-service portal.
2. After you receive the email message with the activation credentials or have generated your own in the self-service portal, download and install BlackBerry Connect from the App Store.
3. Tap Connect.
4. Tap Client End User License Agreement to read the license agreement and, if you accept the terms, tap I Agree.
5. Complete one of the following tasks:

* Optionally, you can tap Advanced Settings and enter your email address, access key or activation password, and the BlackBerry UEM address.

6. If prompted, create and confirm a password for BlackBerry Connect. If your device is equipped with Touch ID, you can turn on this option to use instead of the password, except on initial startup.
7. If prompted, allow the BlackBerry Connect app to use your location history to establish trusted locations.
8. If you are in a Cisco Unified Communications Manager for IM and Presence environment, enter your Cisco Jabber sign-in ID and network password and click Access. You must enter these credentials if you sign out and sign in to BlackBerry Connect.
9. If other devices, including your principal workstation, are also signed in, you will receive a notice advising you of this condition. Tap OK.
10. Tap [launcher-icon] in the lower-right of the screen to start using BlackBerry Connect.

Install and activate BlackBerry Connect when the BlackBerry UEM Client or another BlackBerry Dynamics app is already activated

If you have installed and activated the BlackBerry UEM Client app on your device and your administrator has allowed the BlackBerry UEM Client to manage the activation of BlackBerry Dynamics apps or you have an existing BlackBerry Dynamics app already activated on your device, you do not have to use access keys or QR code to activate BlackBerry Connect or any other BlackBerry Dynamics app that you want to install.

1. If the app was not automatically pushed to your device by your administrator, open your Work Apps app and install the BlackBerry Connect app. If you do not see the BlackBerry Connect app in your Work Apps app, contact your administrator to make the app available to you.

   Note: If your administrator did not make the app available to you, you can download and install the BlackBerry Connect app from the App Store. However, the application will not activate.

2. On your device, tap Connect.
3. Tap Client End User License Agreement to read the license agreement and, if you accept the terms, tap I Agree.
4. Tap Allow to allow BlackBerry Connect to send notifications.
5. Tap Set up using <BlackBerry UEM Client or BlackBerry Dynamics app that is installed and activated on the device>.
6. Enter your password for the BlackBerry UEM Client or BlackBerry Dynamics app that is installed and activated on the device.
7. If you are in a Cisco Unified Communications Manager for IM and Presence environment, enter your Cisco Jabber sign-in ID and network password and click Access. You must enter these credentials if you sign out and sign in to BlackBerry Connect.

Configure a third-party identity provider for activating BlackBerry Dynamics apps on a device

You can configure a third-party identity provider so that users can sign-in with their directory credentials to activate BlackBerry Dynamics apps on a device. They can also use it to unlock an app or reset their BlackBerry Dynamics app password.

Before you begin: To configure this feature, you need the following:

• BlackBerry Dynamics apps compiled with a supported version of the BlackBerry Dynamics SDK.
• BlackBerry Enterprise Identity is enabled.

1. Configure your organization’s third-party identity provider to work with BlackBerry Enterprise Identity.
   • For information about configuring Okta and BlackBerry Enterprise Identity, see the BlackBerry Enterprise Identity Administration Guide. Ensure that the Microsoft Active Directory that your organization’s Okta instance uses is also configured in BlackBerry UEM through Settings > External Integration > Company Directory.
   • For information about configuring PingFederate and BlackBerry Enterprise Identity, see the BlackBerry Enterprise Identity Administration Guide.
2. Do one of the following:
   • If you are using PingFederate or Okta, enable Dynamics Activation via Enterprise IDP as an OpenID Connect app.
   • If you are using Active Directory as the identity provider, add the Dynamics Active Directory Activation as an OpenID Connect app.

   For more information, see the BlackBerry Enterprise Identity Administration Guide.

3. In BlackBerry UEM, set up your organization’s identity provider. For more information, see the BlackBerry Enterprise Identity Administration Guide PingFederate and Okta instructions.
4. In BlackBerry UEM, create a BlackBerry Enterprise Identity Authentication policy. Ensure you select Manage service exceptions, and add the Dynamics Activation via Enterprise IDP service. For more information, see the BlackBerry Enterprise Identity Administration Guide.
5. Assign the BlackBerry Enterprise Identity Authentication policy to users. For more information, see the BlackBerry Enterprise Identity Administration Guide.

After you finish:

• During the activation process, users need to select the Sign in with your organization if instructed by your administrator option and sign in using your organization's identity provider.
• For more information, see the UEM Client for Android User Guide.

Unlock a BlackBerry Dynamics app using a third-party identity provider

If one of your BlackBerry Dynamics apps, such as BlackBerry Work, has been locked, you can use your organization's identity provider to unlock the app. Note that your organization's administrator has to enable this feature before you can use it.

1. On the Application Remote locked screen on the device, tap Unlock.
2. On the Application Unlock screen, tap Sign in.
3. Enter the email address that you use to sign in to your organization's identity provider and tap Next.
4. Enter the username that you use to sign in to your organization's identity provider and tap Next.
5. Enter the password that you use to sign in to your organization's identity provider and tap Sign in.
6. After the BlackBerry Dynamics app activates, enter and confirm a new password.

Activate a BlackBerry Dynamics app after a device restore using a third-party identity provider

After you have restored your device from a backup, you can log in to the device with your organization's third-party identity provider (for example, Okta or Ping Identity) credentials and activate BlackBerry Dynamics apps.

1. On the Application Unlock screen, tap Sign in.
2. Enter the email address that you use to sign in to your organization's identity provider and tap Next.
3. Enter the username that you use to sign in to your organization's identity provider and tap Next.
4. Enter the password that you use to sign in to your organization's identity provider and tap Sign in.
5. After the BlackBerry Dynamics app activates, enter and confirm a new password.

Reset your BlackBerry Dynamics app password using a third-party identity provider

If you have forgotten the password for your BlackBerry Dynamics app, you can use your organization's third-party identity provider to set a new password.

1. When you are logging in to the app, on the password screen, tap Forgot password.
2. Tap Sign in.
3. Enter the email address that you use to sign in to your organization's identity provider and tap Next.
4. Enter the username that you use to sign in to your organization's identity provider and tap Next.
5. Enter the password that you use to sign in to your organization's identity provider and tap Sign in.
6. After the BlackBerry Dynamics app activates, enter and confirm a new password.

Log in to BlackBerry Connect

Before you begin: Verify that the BlackBerry Connect app is installed and activated on the device.

1. On the device open the BlackBerry Connect app.
2. Depending on the instant messaging server in your environment, complete one of the following tasks:
   • Skype for Business: If prompted, enter your user password.
   • Cisco Unified Communications Manager and IM and Presence servers: In the Username field, enter your username. The username must be in the following format: <userID>@<Domain>.com. In the Password field enter your password.
3. Tap the Go button.

Manage BlackBerry Dynamics apps

If your device is enabled for BlackBerry Dynamics and you have BlackBerry Connect installed on your device, you can use BlackBerry UEM Self-Service to manage the apps. To unlock the BlackBerry Connect app using a QR code, BlackBerry Connect 3.2 or later is required.

1. In BlackBerry UEM Self-Service, select your device.
2. Click the APPS tab.
3. Click an app icon and complete one of the following tasks:

Use the BlackBerry Dynamics Launcher

The BlackBerry Dynamics Launcher allows you to easily navigate to all of your business tools and apps with just a couple of taps.

1. To open the BlackBerry Dynamics Launcher, tap [launcher-icon].
2. Perform any of the following tasks:

Using BlackBerry Connect

The Contacts screen

Use this screen to manage your contacts. The current presence of a contact is indicated as follows:

• Available
• Busy
• Do Not Disturb
• Be Right Back
• Away
• Offline

You can chat, add, delete, block, or view the history of your contacts. Contacts are further organized by:

• Pinned Contacts: selected by you and typically your most frequent contacts
• Online: less frequent contacts you've added who are currently online
• Offline: less frequent contacts you've added who are currently offline

Managing contacts

Once you build your list of contacts, you have the following options for each member:

• Chat
• Delete
• View History
• Block

Note: Email and voice options change dynamically as you access your contacts through different devices. If you opt to block a contact, your status changes to offline in their app as long as the block remains in effect. Your contact list changes to indicate the blocked contact with [blocked-contact-icon].

Add contacts

1. Tap [add-contact-icon].
2. Tap [search-icon].
3. Type the name of the contact you want to add to your list.
4. Tap the info icon [info-icon] beside the name of the contact.
5. Tap Add Contact.

The Chats screen

Use this screen to conduct and track your instant messaging and group discussion exchanges. In the Chats window, you can also mark chat messages as read, clear a thread or view a contact's information and leave a discussion room or view the discussion room's information.

Start a conversation

You can start a conversation with any online contact from the Contacts screen. As your conversation progresses, the screen shows your comments, files, videos, and photos anchored on the right and messages, files, videos, and photos sent to you anchored on the left. These exchanges scroll up as the chat continues, with the newest comment displaying at the bottom. If your company allows editing, tap existing comments to copy and then paste into the text field to use again.

After you start a chat, you can track it on the Chats screen. For example, when you have to switch to a different app while chatting, thus interrupting the conversation. When you're ready to resume, tap [chat-icon] and browse the list of existing chats for the contact with whom you were chatting. The thread is listed, along with a time or date stamp as appropriate. The most recent conversation will always appear on top.

1. Tap [chat-icon].
2. Tap a contact from your list who is currently online.
3. Type your message and tap [send-icon].

View the chat history, delete, or block a contact

1. Tap [chat-icon].
2. Tap the info icon [info-icon] beside a contact. Choose one of the following options:
   • Tap Chat History to search and view the chat and group discussion history for this contact. For more information about searching chat histories, see Search chat and group discussion histories.
   • Tap Block Contact to block this contact. Blocked contacts cannot send you messages or see your personal details.
   • Tap Delete Contact to delete this contact from your contact list and delete your conversation history.

Create a group discussion

If your administrator enables the group discussion feature, you can create topic-based group discussions and search for and participate in discussions. If the feature is not enabled, the New Chat icon opens a chat window. If the group discussion feature is enabled, but your administrator disabled the "Allow users to create New Group Discussion" option, the "New Group Discussion" option is not available.

1. Tap [group-discussion-icon].
2. Tap [new-chat-icon].
3. Complete one of the following tasks:

Invitations to chats and group discussions

You receive notifications when you are invited to one person or multiperson chats and when you are added as a member to group discussions. The following table describes the invitation options:

Manage group discussions

You can view the chat history or list of members for group discussions that you are part of, mute group discussion notifications, and leave a group discussion.

If you are in the group discussion window and the manager removes your membership from a group discussion, you receive the You do not have permission to view this discussion message, the chat window closes, and you return to the Chats list. The group discussion is also removed from the Chats list. If the room has a privacy setting of Secret, the group discussion is not returned in a search.

1. Tap [group-discussion-icon].
2. Tap the info icon [info-icon] beside a group discussion you are following.
3. Choose one of the following options:
   • Tap Mute this Group Discussion to stop receiving message notifications when the BlackBerry Connect app is in the background. When the BlackBerry Connect app is in the foreground messages come in silently without audio or vibration alerts.
   • Tap Chat History to search and view the chat history of this group discussion for a specified day. For more information about searching chat histories, see Search chat and group discussion histories.
   • Tap Leave Group Discussion to stop receiving message notifications for the group discussion and remove the group discussion from the chats list. You can search for the group discussion and join it at a later time.
   • View Members to see the member list for the group discussion.

Multiple simultaneous chats and group discussions

You can conduct more than one chat and group discussion conversation and switch between them as needed. Tap any name or group discussion in the list to switch threads and see the latest message.

Change the group discussion information

Only managers of group discussions can modify the group discussion information.

1. Tap [group-discussion-icon].
2. Tap the info icon [info-icon] beside the name of the group discussion that you have manager permissions for.
3. Complete one or more of the following actions:
   • Name: Change the name of the group discussion.
   • Description: Add, change, or remove the description of the group discussion.
   • Members: Add and remove managers and members. You must have a minimum of one manager for each group discussion.
   • Disable Group Discussion: Disable the group discussion when it is no longer required. Members are removed from the group discussion and it is removed from the chat list and doesn't appear in searches. Disabling the group discussion is permanent.
4. Click Update.

Search for group discussions

1. Tap [group-discussion-icon].
2. Tap [search-icon].
3. Tap Join Group Discussion. A list of persistent chat group discussions of which you are a member and can join is displayed. If you are a member of closed and secret group discussions, they appear under the Member Of heading. Group discussions with a privacy setting of Open are listed under the Open Group Discussions heading.
4. If you have a large number of group discussions that you are a member of or can join, in the Search Group Discussions field, type a search term for the group discussion. The search queries both the group discussion names and descriptions.
5. A blue checkmark [checkmark-icon] is added to those group discussions that you already belong to. Choose one of the following options:
   • Tap the group discussion to open it and join it automatically. Group discussions that you have joined appear on the chats list.
   • Tap the info icon [info-icon] beside the name of the group discussion to view the group discussion information. You can also join the group discussion from information screen.

You do not need to be a member of Open rooms to follow the group discussion. If you leave a group discussion, you stop receiving message notifications for the group discussion and it is removed from the chats list. You can follow the group discussion again at a later time.

Send a message to the group discussion

You must join group discussions before sending messages to them. All group discussion members see messages sent to the group discussion.

1. Tap [group-discussion-icon].
2. Tap a group discussion that you are a member of and following in your chat list.
3. Type your message (maximum 1000 characters) and complete one of the following actions:
   • Send regular messages: Tap Send.
   • Send high priority messages: Press and hold [send-high-priority-icon]. Tap Send as high priority. The message appears in orange in the group discussion.

Note:

• If this is the first time you send a message to a group discussion, the Did You Know dialog box appears. Tap Got it.
• If a message fails to send, tap the message and tap Resend message.
• Messages sent to a group discussion are persistent and can't be deleted.
• The BlackBerry Connect app must be in the foreground for the vibrate function set in Settings to work.

Pictures, videos, files, and links in chats and group discussions

View pictures, videos, and files in a discussion group

You must join group discussions before you can view photos, videos, and files sent to the group discussion. All discussion members see the photo and video thumbnails and files icons sent to the group discussion. You can send a file, photo, or video as an attachment in an email and open it in another app. Videos and files that are not downloaded display [download-icon].

Note: If the file sharing feature is not supported, you cannot download the images from the discussion group and the message File sharing is not currently supported in this environment. Please contact your IT administrator. is displayed.

1. Tap [group-discussion-icon].
2. Tap the info icon [info-icon] beside the name of the group discussion that you want to view photos and files from.
3. On the group discussion info screen, in the Shared section, perform one of the following actions:
   • Tap Files to view a list of files sent to the discussion group.
   • Tap Pictures/Videos to view the photo gallery thumbnails of pictures and videos sent to the discussion group.
4. Optional, tap Sorted:<sort option> and tap Date, Name, or Size.
5. Optional, tap [sort-icon] to sort the organization in ascending or descending order.
6. Tap a video to play. The video is automatically downloaded to your device. Tap the [play-icon].
7. Tap a picture to view it. The picture is automatically downloaded to your device and opens for viewing.
8. Tap a file to view it. The image is automatically downloaded to your device and opens for viewing.

Send pictures, videos, and files to a group discussion or a chat

If your administrator has enabled the camera and device photo gallery permissions, you can access the device camera, photo gallery, or both to take and send photos from the device photo gallery to the persistent chat discussion that you are a member of or to a recipient in a chat. You must join group discussions or begin a conversation before you can send photos, videos, files, or links to the discussion group or chat. If your administrator did not enable the file sharing feature, the [add-links-icon] opens and displays only the Add Links option.

Note: You can add one photo, video, file, or link at a time from BlackBerry Connect. To send a picture, video, or file in a chat, you must start the conversation with a message that contains only text.

Before you begin: To send pictures, videos, and files in a chat, verify that you are running BlackBerry Connect 3.5 or later.

1. Tap [chat-icon].
2. Tap the group discussion or start a chat that you want to send a photo, file, or videoin.
3. Tap [add-icon].
4. Complete one of the following actions:

5. If necessary, tap [remove-icon] to remove the picture, video, or file. Complete step 4 to add a new photo, video, or file.
6. Optionally, enter a message.
7. Tap [send-icon].

Supported file types

When the feature is enabled by your administrator, the following file types are supported in group discussions and one-to-one chats.

Send files from BlackBerry Connect to other BlackBerry Dynamics apps

You can send only one photo, video, file or link at a time from BlackBerry Connect to another BlackBerry Dynamics app.

Before you begin:

• Verify that you joined the group discussion or are in a chat and downloaded the photos, videos, and files.
• Verify that the file sharing feature is enabled by your administrator.
• To send files and photos from a chat, verify that you are running BlackBerry Connect 3.5 or later.

1. Open the downloaded image that you want to send to other BlackBerry Dynamics apps.
2. Tap [more-options-icon] and complete one of the following actions:

After you finish: Optionally, to view the saved files in source options, see the BlackBerry Work for iOS user guide.

Search chat and group discussion histories

You can search chats and group discussions using single keywords, multiple keywords, strings, and a combination of these. Strings can be included in single or double-quotes. Only the chats and group discussions that include all of the search criteria are returned in the search results (for example, if you have two keywords and a string, they must all be included in the chat or group discussion for it to appear in the results list. You can include special characters in your search criteria. When you open the chat or group discussion, the search criteria is highlighted in purple.

You can:

• Search the chat and group discussion history of a contact.
• Search the chats and group discussions.

Search the chat and group discussion history of a contact

When you search the chat history of a specific user, the search includes all of the chats and group discussions that are related to that user (for example, all of your chats with the user and all group discussions that the user participated in are displayed). The user's username is specified as search keyword. If you include additional keywords in the search only the chats and group discussions that include the username and additional search criteria are displayed in the search.

1. Tap the info icon [info-icon] beside a username or a group discussion.
2. Tap Chat History.
3. Complete one of the following steps:
   • Specific user: If necessary, add additional search criteria. By default, the user's username is specified in the search field and all of the chats and group discussions that the user has participated in or the username is in the title are listed.
   • Group discussion: Enter the search criteria. The group discussion chat histories that match the search criteria are listed.
4. Tap the chat that you want to view.

Search the chats and group discussions

When you search chats, BlackBerry Connect searches both user chat histories (that you had with a specific user) and group discussion histories that match your search criteria.

1. Tap [chat-icon].
2. In the Search Chats field, enter the search criteria that you are looking for.
3. Click the chat or group discussion that you want to view.

Mark messages as read

You can mark all unread messages in chats or group discussions as read (for example, if you read the message on second device, but on the first device the messages are flagged as unread). If you select to mark all messages for all chats and group discussions as read, the red badge on the Chats tab is removed when all of the messages are marked as read. If you chose to mark some chats and group discussions messages as read, the badge reflects the total number of messages that are unread. On the chats list, the blue box that lists the number of unread messages from each contact is removed when the messages are marked as read.

1. Tap [chat-icon].
2. Tap the [unread-messages-icon].
3. Complete one of the following actions:
   • To select one or more chats or group discussions that include unread messages, tap the individual chats and group discussions.
   • To select all of the chats and group discussions, tap Select All.
4. Tap Mark Read.
5. Tap Done.

Remove a group discussion from the Chats list

When you remove a group discussion from the Chats list, you also leave the group discussion and stop receiving message notifications from the group discussion. You can search for and join the group discussion at a later time.

1. Tap [group-discussion-icon].
2. Left swipe the group discussion you want to remove.
3. Tap Leave.

Transitioning conversations across devices

In a Microsoft Office Communications Server, Skype for Business environment, you can follow an ongoing persistent group discussion across multiple devices with BlackBerry Connect. For example, you can start a persistent group discussion from your desktop and then continue on a mobile device as you leave your home or office.

When you sign in on multiple devices, BlackBerry Connect displays an alert. You can maintain control over where current chats or conversations are directed, as well as control where future chats are directed, by following best practices. While not required, they can reduce the risk of conversations going to an unintended device.

Transition from a desktop client to a mobile device

1. Close the conversation window on the desktop client. As an added measure, activate the screen saver or lock the machine to identify the client as inactive.
2. Sign in on the mobile device.

Transition from a mobile device to a desktop client

1. Return to the home screen of the device so the BlackBerry Connect app is in the background. For example, if you open the BlackBerry Connect app and then switch to another app, BlackBerry Connect goes into the background.
2. Turn off the display to put the device in sleep mode.

Transition from one mobile device to another

Note: When you want a conversation on Microsoft Office Communications Server to follow you from a mobile device, make sure to sign in on the desktop client and sign out from the mobile device.

1. Return to the home screen of the device so the BlackBerry Connect app is in the background. For example, if you open the BlackBerry Connect app and then switch to another app, BlackBerry Connect goes into the background.
2. Turn off the display to put the device in sleep mode.
3. Sign in on the new device.

The Profile screen

Use this screen to manage your status and alerts. Here you can add a personal message, change your status, and sign out.

Change your status

You can manually change your status.

1. Click [profile-icon].
2. Optionally, type a personal message to your contacts that is displayed with your status.
3. In the status section, select a status. Choose from:
   • Available
   • Busy
   • Do Not Disturb
   • Be Right Back
   • Away

Change app settings

1. In BlackBerry Connect, click [launcher-icon] to open the BlackBerry Dynamics Launcher.
2. Click [soccer-ball-icon].
3. Make any necessary changes. The following settings are available:
   • About: View the software version information.
   • Change Password: Change the password for BlackBerry Connect. If you delegate authentication using another app, you receive a message to change the password in the other app.
   • Launcher: Change the opacity of the BlackBerry Dynamics Launcher icon.

Change notification settings

If you open the BlackBerry Connect app and then switch to another app, BlackBerry Connect goes into the background. When a new message arrives and BlackBerry Connect is in the background, the app will send you an Apple Push Notification at the top of the screen or in an alert.

If you keep the BlackBerry Connect app in the background long enough, it logs you out. The default duration is 24 hours but your IT administrator can change this setting.

To change BlackBerry Connect notification settings, perform the following actions:

1. In BlackBerry Connect, click [launcher-icon] to open the BlackBerry Dynamics Launcher.
2. Tap [settings-icon].
3. Tap App Settings.
4. Tap Notifications.
5. Change the settings to best suit your needs.

Depending on your device or version of iOS, the following settings are available:

• Allow Notifications: Display notifications that alert you when a new message arrives in the Notification Center.
• Alerts: Specify where and how notifications are displayed on the screen. Select Lock Screen, Notification Center, or Banners. Display notifications on the lock screen that alert you when a new message arrives. Notifications also appear in the Notification Center when it is accessed from the lock screen.
• Banner Style: Specify where and how notifications are displayed on the screen. Select Temporary or Persistent.
• Sounds: Turn on or turn off audio notifications. The sound setting for the BlackBerry Connect app does not override the sound setting for the device. For example, if the sound setting is turned off on the device, turning on the sound setting in the app will not result in an audio notification when a new message arrives.
• Badges: Specify whether the BlackBerry Connect app icon includes a count of the number of unread messages.
• Show Previews: Specify whether to show instant message previews. Select Always (default), When Unlocked, or Never.
• Notification Grouping: Specify when and how incoming notifications are sorted. Select Automatic, By App, or Off. For example, if you select By App all incoming notifications are sorted and appear under the app name.

Change your theme

On devices that are running iOS 13 or later, you can change the theme for BlackBerry Dynamics apps using the iPhone device settings. For instructions, see the iOS documentation. For more information about supported operating systems, see the Mobile/Desktop OS and Enterprise Applications compatibility matrix.

Contact shortcuts

If you are using an iPhone, you can left swipe on the name of a contact in the Contacts list to open the toolbar. You can do the following:

• [view-contact-icon] View contact information
• [view-history-icon] View chat history for this contact
• [block-contact-icon] Block contact
• [delete-contact-icon] Delete contact

3D Touch shortcuts

On iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, and iPhone XS Max you can use 3D Touch to access the following actions.

Supported languages

BlackBerry Connect is available in the following languages:

• English
• French
• German
• Spanish
• Dutch
• Italian
• Japanese
• Danish
• Swedish
• Brazilian Portuguese
• Simplified Chinese
• Korean

Troubleshooting

Generate a diagnostics report on iOS devices

If this feature is enabled by your administrator, you can generate a diagnostics report and send the results to your administrator. If also enabled by your administrator, the CC field is prepopulated with the email address or multiple addresses to also receive your diagnostic report. You can delete the prepopulated email address in the CC field before you send your report.

1. Tap [launcher-icon] to open the BlackBerry Dynamics Launcher.
2. Tap [settings-icon].
3. In the Support section, tap Run Diagnostics.
4. Tap Start Diagnostic.
5. Tap Start.
6. When the diagnostics complete, click Share logs [share-logs-icon] to send an email with the report details or if enabled by your administrator, save file to the Local Docs location or an Enterprise remote Docs location.

Upload log files to BlackBerry Support

If requested by BlackBerry Support, you can upload log files to help troubleshoot an issue you are having with BlackBerry Dynamics apps.

1. In BlackBerry Connect, tap [launcher-icon] to open the BlackBerry Dynamics Launcher.
2. Tap [settings-icon].
3. In the Support section, click Send Logs to BlackBerry [send-logs-icon].
4. Optionally, tap Suspend to pause the log file upload. Tap Cancel to cancel the upload or tap Resume to continue the upload to BlackBerry.

Send feedback to BlackBerry

If you have feedback about the BlackBerry Dynamics app that you are using, you can send it to BlackBerry. If enabled by your administrator, the CC field is prepopulated with the email address or multiple addresses to also receive your feedback. You can delete the prepopulated email address in the CC field before you send your feedback.

1. Tap [launcher-icon] to open the BlackBerry Dynamics Launcher.
2. Tap [settings-icon].
3. In the Support section, click Feedback [feedback-icon].
4. When prompted to include Diagnostics with Feedback, tap Skip or Include.
5. In the Comments field, type your message. By default, the Upload Logs is enabled.
6. An email message with the proper recipients name, subject line, app details, and comments is prepopulated for you. Tap the Send icon [send-icon].

Frequently Asked Questions

What type of integration exists between BlackBerry Connect and BlackBerry Work?

BlackBerry Connect is a standalone product that offers instant messaging and presence capabilities. During an instant messaging conversation, you can view the contact information of the person you are messaging. The Contact info pane in BlackBerry Connect shows the email address along with other available contact information from Microsoft Active Directory. In group discussions, you can view the presence of the group discussion members. Tapping a participant within the group discussion window opens the participant's information and shows the email address and other contact information from Microsoft Active Directory. Tapping the email address opens BlackBerry Work, creates a new email message, and prepopulates the To field in the email.

In BlackBerry Work, you can view users' online presence. Tapping BlackBerry Dynamics Launcher > Contacts shows your contact list. Tapping a contact [contact-icon] brings up BlackBerry Connect and opens a chat window for the user.

How do I know if I have a new message when BlackBerry Connect is in the background of my devices?

For information about how you are notified when a new message arrives and BlackBerry Connect is in the background, see Change notification settings.

Does BlackBerry Connect sign out when the app switches to the background? How does the mobile session work?

No, BlackBerry Connect does not automatically sign you out when the app goes into the background. BlackBerry Connect is configured, by default, to keep you logged in for 24 hours, although your IT administrator can change this setting. This 24-hour session renews itself every time you open the app and enter your password. You can also use the Away setting to change your status after a set period of time.

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