Monogram Double-Drawer Built-In Refrigerator Owner's Manual

Model Information

Model Numbers: ZIDI240HII, ZIDS240NSS

Write Down the Model and Serial Numbers: These will be on a label on the ceiling inside the double-drawer refrigerator. Use these numbers in any correspondence or service calls concerning your appliance.

Model Number:

Serial Number:

Consumer Support

Monogram Website: Have a question or need assistance? Visit the Monogram website 24 hours a day. You can also shop for products and access on-line support services.

In the US: monogram.com

In Canada: monogram.ca

Register Your Appliance: Register your new appliance on-line for enhanced communication and prompt service. You may also mail in the pre-printed registration card.

In the US: monogram.com/register

In Canada: Prodsupport.mabe.ca/crm/Products/ProductRegistration.aspx

Schedule Service: Get on-line and schedule your service at your convenience.

In the US: monogram.com

In Canada: monogram.ca

Remote Connectivity: For assistance with wireless network connectivity (for models with remote enable), visit our website at monogram.com/connect in the US only.

Parts and Accessories: Individuals qualified to service their own appliances can order parts or accessories directly to their homes (VISA, MasterCard, Discover accepted). Order on-line 24 hours every day.

In the US: monogram.com/use-and-care/parts

Instructions in this manual are for any user. Other servicing should be referred to qualified service personnel. Caution: Improper servicing may cause unsafe operation.

Customers in Canada should consult the nearest MC Commercial service center or visit monogram.ca.

Contact Us: If you are not satisfied with the service, contact us on our website with details or write to:

In the US: General Manager, Customer Relations | Monogram Appliances, Appliance Park | Louisville, KY 40225

monogram.com/contact

Important Safety Information

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

WARNING: To reduce the risk of fire, explosion, electric shock, or injury, follow these basic safety precautions:

• Double-drawer refrigerators are designed to be built-in only; they cannot be used free-standing.
• Use this appliance only for its intended purpose as described in this Owner's Manual.
• This refrigerator must be properly installed and located in accordance with the Installation Instructions before use.
• Unplug the refrigerator/freezer before making repairs or cleaning. Note: Power cannot be disconnected by any control panel setting. Repairs must be performed by a qualified Service Professional.
• Replace all parts and panels before operating.
• Do not use an extension cord.
• Keep flammable materials and vapors away from the appliance.
• Do not store explosive substances such as aerosol cans with a flammable propellant.
• To prevent suffocation and entrapment hazards to children, remove the fresh food and freezer doors from any refrigerator/freezer before disposing of it or discontinuing its use.
• Children should not stand on, or play in or with the appliance.
• Children and persons with reduced physical, sensory, or mental capabilities, or lack of experience/knowledge, can use this appliance only if supervised or given instructions on safe use and understand the hazards involved.
• This appliance is intended for household and similar applications (e.g., staff kitchen areas, offices, farm houses, hotels, motels, bed & breakfast, catering).
• Do not apply harsh cleaners to the refrigerator. Certain cleaners can damage plastic parts, causing them to detach unexpectedly. Refer to the Care and Cleaning section for details.

TIP OVER HAZARD: These appliances are top-heavy, especially with doors open, and must be secured to prevent tipping forward, which could result in death or serious injury. Read and follow installation instructions for the anti-tip system.

EXCESS WEIGHT HAZARD: Use two or more people to move and install the dual-drawer refrigerator. Failure to do so can result in back or other injury.

CUT HAZARD: Cabinet edges along stamp/cut-out areas may be sharp. Avoid placing hands, fingers, or other appendages near these areas to prevent cuts.

CAUTION: To reduce the risk of injury, follow these basic safety precautions:

• Do not clean glass shelves or covers with warm water when they are cold. Glass shelves and covers may break if exposed to sudden temperature changes or impact. Tempered glass is designed to shatter into many small pieces if it breaks.
• Keep fingers out of “pinch point” areas between doors and cabinet. Be careful closing doors when children are present.
• Do not refreeze frozen foods which have thawed completely.

READ AND SAVE THESE INSTRUCTIONS

Safety Information (Continued)

FIRE OR EXPLOSION HAZARD Flammable Refrigerant: This appliance contains isobutane refrigerant (R600a), a natural gas that is combustible. Adhere to warnings below to reduce risk of injury or property damage.

1. When handling, installing, and operating, take care to avoid damage to the refrigerant tubing.
2. Service shall only be performed by authorized service personnel using manufacturer-authorized parts.
3. Dispose of the refrigerator according to Federal and Local Regulations. Flammable refrigerant and insulation material require special disposal procedures. Contact local authorities for environmentally safe disposal.
4. Keep ventilation openings clear of obstruction.
5. To remove frost, scrape with a plastic or wood spatula or scraper. Do not use an ice pick or a metal or sharp-edged instrument, as it may puncture the appliance liner and refrigerant tubing.
6. Do not use electrical appliances inside the food storage compartment.
7. Do not use any electrical device to defrost your appliance.
8. Do not damage the refrigerant circuit.

INSTALLATION - FIRE OR EXPLOSION HAZARD: Keep flammable materials and vapors away from the refrigerator. Failure to do so can result in fire, explosion, or death.

CONNECTING ELECTRICITY - Electrical Shock Hazard:

• Plug into a grounded 3-prong outlet. Do not remove the ground prong. Do not use an adapter or extension cord. Failure to follow these instructions can result in death, fire, or electrical shock.
• Do not cut or remove the third (ground) prong from the power cord for personal safety.
• The power cord has a 3-prong plug for a standard 3-prong grounding wall outlet.
• Have the wall outlet and circuit checked by a qualified electrician to ensure proper grounding. If a 2-prong outlet is encountered, it must be replaced with a properly grounded 3-prong outlet. Do not use an adapter.
• Use of a GFI (Ground Fault Interrupter) is not recommended for the fresh-food refrigerator.
• A 115 Volt AC, 60 Hz, 15- or 20-amp fused, grounded electrical supply is required for best performance and to prevent overloading house wiring circuits.
• Never unplug by pulling the power cord; grip the plug firmly and pull straight out.
• Immediately discontinue use of a damaged supply cord; it must be replaced by a qualified service professional with an authorized part.
• When moving the refrigerator, be careful not to roll over or damage the power cord.
• DO NOT USE AN ADAPTER PLUG TO CONNECT THE FRESH-FOOD REFRIGERATOR TO A 2-PRONG OUTLET.

READ AND SAVE THESE INSTRUCTIONS

Proper Disposal of Your Old Refrigerator

SUFFOCATION AND ENTRAPMENT HAZARD: Failure to follow these disposal instructions can result in death or serious injury.

IMPORTANT: Child entrapment and suffocation are serious risks. Junked or abandoned refrigerators are dangerous even if left for a short time. To prevent accidents:

• Before discarding your old appliance, remove the doors from the refrigeration and freezer compartments.
• Leave shelves in place to prevent children from climbing inside.

Refrigerant and Foam Disposal: Dispose of the appliance according to Federal and Local Regulations. Flammable refrigerant and insulation material require special disposal procedures. Contact your local authorities for environmentally safe disposal.

READ AND SAVE THESE INSTRUCTIONS

Controls and Features

Temperature Controls: The temperature display shows the actual temperature. The actual temperature may vary slightly from the set temperature due to factors like drawer opening, food load, and room temperature.

To change the temperature setting, press the + or - pads until the desired temperature is reached. After 5 seconds, the display returns to the actual temperature. Allow 12-24 hours for the refrigerator to reach the set temperature.

Temperature Settings: Minimum: 34°F (1.1°C), Maximum: 45°F (7.2°C)

Diagram Description: The temperature control interface consists of a display screen, a plus (+) button, and a minus (-) button.

Child Control Lockout: This feature prevents unwanted changes to temperature settings. After setting the desired temperature, press both the + and - pads simultaneously for five seconds to lock. Press both pads again for five seconds to unlock.

Unit ON/OFF: This pad stops cooling, turns off temperature controls, and removes power to the light circuit. Press the ON/OFF pad for a minimum of 3 seconds to turn the refrigerator on or off. This is also used for unplugging the unit for long vacations or when cleaning/changing the light bulb.

Diagram Description: A button labeled "POWER ON/OFF" with text "HOLD 3 SEC" below it.

Interior Fan: The interior fan, located in the rear wall, may run for extended periods due to usage and ambient temperature. This is normal. The interior fan will turn off when the drawer is opened.

Glass Divider: The top drawer has a moveable, tempered glass divider for separating and organizing foods. The divider can be placed in one of two locations.

To remove the divider, lift it up until it clears the rear and front retaining slots. To replace, slide it into one of the divider locations. The glass divider is dishwasher safe, top rack only.

Diagram Description: A diagram showing the inside of the top drawer with two numbered slots (1 and 2) indicating where the glass divider can be placed.

Controls and Features (Continued)

Snugger: The snugger attached to the glass divider helps prevent tipping, spilling, or sliding of small items when the top drawer is opened. Lift the lock-down lever near the top of the snugger, adjust it as needed, and press the lever down to lock it in place. The snugger is dishwasher safe, top rack only.

Diagram Description: Diagrams illustrate the snugger mechanism, including the lever in locked and unlocked positions, and how it attaches to the glass divider.

Assembly Instructions:

To remove:

1. Lift the glass divider assembly out of the drawer by grasping the glass divider and snugger where the lever is located. Place the assembly on a sturdy surface.
2. Lift the lever.
3. Slide the snugger off the glass divider.
4. Remove the lever from the snugger by lifting it up and sliding it down and out of the assembly.

Note: The glass divider, snugger, and lever can be cleaned on the top rack of a dishwasher.

To replace or relocate:

1. Reassemble the lever into the snugger by sliding the lever up into place.
2. Slide the glass divider into the snugger. The lever must be installed before sliding the divider into the snugger.
3. Place the glass divider assembly in the desired divider location in the top drawer.

Shelf: The top drawer features a shelf that can fold down for storage of smaller containers, or fold up for storage of larger items on the drawer bottom. To fold up the shelf, lift it to the right until it rests against the right side. The shelf is dishwasher safe, top rack only.

Diagram Description: A diagram shows the shelf in the top drawer, folded upwards against the side.

Food Storage Pan: The bottom drawer offers a pan for storage of smaller items. The pan slides easily to allow storage of and access to larger items below. The pan can be removed, allowing you to carry food to the countertop for preparation or to create more storage space for large food items. The food storage pan is dishwasher safe, top rack only.

Diagram Description: A diagram shows the sliding pan within the bottom drawer.

Drawer Lights: The brilliant full-width LED lighting in either drawer illuminates when the drawer is opened.

Sabbath Mode

The Sabbath Mode was designed for use on the Jewish Sabbath and Holidays, allowing observant Jews to use the beverage center during the holiday. This feature can override typical reactions to user interaction. While in Sabbath Mode, the appliance will operate but will not respond to actions.

You may notice the fan running when the door is opened, which is normal and not a result of your actions. The compressor and fan will operate at predetermined times.

To Activate: Press and hold down the + and ON/OFF buttons on the control panel for at least 7 seconds. "SAb" will be displayed. All control settings will be frozen. To deactivate, press and hold the + and ON/OFF buttons again for 7 seconds. The display will show "out" for 1 second before resuming the last operating mode.

Care and Cleaning

WARNING: Electrical Shock Hazard. Turn the fresh-food refrigerator OFF or unplug the unit before cleaning. Turn the unit OFF by pressing the control panel button for a minimum of 3 seconds until the light and temperature display turn off.

Drawer Gasket: The vinyl gasket may be cleaned with mild soap and water, or a baking soda solution. Rinse well.

Power Failure: If power fails, open the drawer as infrequently as possible to maintain the temperature.

Preparing for Vacation: For long vacations or absences, remove food and turn the refrigerator OFF. Clean the interior. For shorter vacations, remove perishable foods and leave controls at regular settings. If the room temperature is expected to drop below 55°F (13°C), follow the same instructions as for long vacations.

Preparing to Move: Secure all loose items (shelf, divider, snugger) by taping them securely in place to prevent damage. IMPORTANT: Be sure the refrigerator stays in an upright position during moving.

Care and Cleaning (Continued)

Cleaning the Outside: Directions for Cleaning Outside Surfaces, Door Handles, and Trim

Note: DO NOT allow stainless steel cleaner to come in contact with any plastic parts such as trim pieces, handle hardware, and liners. If unintentional contact occurs, clean the plastic part with a sponge and mild detergent mixed with warm water.

Cleaning the Inside:

Unplug the refrigerator before cleaning. If not practical, turn the unit OFF and wring excess moisture out of the cloth or sponge when cleaning around switches, lights, or controls.

Use warm water and baking soda solution (about a tablespoon (15 ml) of baking soda to a quart (1 liter) of water). This cleans and neutralizes odors. Rinse thoroughly and wipe dry.

Other parts, including drawer gaskets, divider, snugger, shelf, and sliding pan, can be cleaned the same way. The glass divider, snugger, lever, shelf, and food storage pan are dishwasher safe, top rack only.

WARNING: Risk of fire or explosion. Flammable refrigerant used. To remove frost, scrape with a plastic or wood spatula or scraper. Do not use an ice pick or a metal or sharp-edged instrument, as it may puncture the appliance liner and the flammable refrigerant tubing behind it. Do not use any electrical device to defrost your appliance.

CAUTION: Do not clean glass shelves or covers with warm water when they are cold. Glass shelves and covers may break if exposed to sudden temperature changes or impact, such as bumping or dropping. Tempered glass is designed to shatter into many small pieces if it breaks.

Troubleshooting - Normal Operating Sounds

Newer appliances sound different from older ones. Modern appliances have more features and use newer technology.

Do you hear what I hear? These sounds are normal.

HUMMM... WHOOSH...

• The new high efficiency compressor may run faster and longer than your old appliance, producing a high-pitched hum or pulsating sound.
• The appliance may run for an extended period, especially when drawers are opened frequently.
• A whooshing sound may occur when drawers close due to pressure equalization.
• The cabinet fan runs continuously except when the drawer is opened.

WHIR!

• Fans may spin at high speeds when first plugged in, when drawers are opened frequently, or when a large amount of food is added. Fans help maintain desired temperatures.
• If a drawer is open for over 3 minutes, fans may come on to cool the light bulbs.
• Fans change speeds to provide optimal cooling and energy savings.

CLICKS, POPS, CRACKS and CHIRPS

• Cracking or popping sounds may occur when the appliance is first plugged in as it cools to the correct temperature.
• Electronic dampers click open and closed for optimal cooling and energy savings.
• The electronic control board may cause clicking sounds when relays activate appliance components.
• Expansion and contraction of cooling coils during and after defrost can cause cracking or popping sounds.

WATER SOUNDS

• The flow of refrigerant through freezer cooling coils may make a gurgling noise.
• Water dropping on the defrost heater can cause sizzling, popping, or buzzing sounds during the defrost cycle.
• A dripping noise may occur as ice melts from the evaporator and flows into the drain pan.
• Closing the drawer may cause a gurgling sound due to pressure equalization.

Troubleshooting

Problem: APPLIANCE DOES NOT OPERATE

Possible Cause: Appliance is very quiet; may be in defrost cycle; controls are set to OFF; interior light not on (check plug); fuse blown/circuit breaker tripped; appliance in showroom mode.

Problem: VIBRATION OR RATTLING (Slight vibration is normal.)

Possible Cause: Adjust the leveling legs.

Problem: COMPRESSOR MOTOR OPERATES FOR LONG PERIODS OR CYCLES ON AND OFF FREQUENTLY

Possible Cause: Normal when first plugged in (allow 24 hours); large amounts of beverages added; drawer left open or package holding it open; hot weather or frequent drawer openings; temperature control set too cold.

Problem: FRESH FOOD OR FREEZER COMPARTMENT TOO WARM

Possible Cause: Temperature control not set cold enough.

Problem: FROST OR ICE CRYSTALS ON REAR WALL

Possible Cause: Drawer left open for long time; package holding drawer open; too frequent or too long drawer openings.

Problem: APPLIANCE HAS ODOR

Possible Cause: Interior needs cleaning; keep open box of baking soda inside (replace every 3 months).

Problem: DRAWER NOT CLOSING PROPERLY

Possible Cause: Drawer gasket sticking or folding over (apply petroleum jelly or paraffin wax to gasket face); drawer hitting an internal component (adjust interior components).

Problem: MOISTURE FORMS ON OUTSIDE OF APPLIANCE

Possible Cause: Not unusual during periods of high humidity; wipe surface dry; drawer left open.

Problem: MOISTURE COLLECTS INSIDE

Possible Cause: Drawer left open; too frequent or too long drawer openings; humid weather.

Problem: INTERIOR LIGHT DOES NOT WORK

Possible Cause: No power at outlet; light bulb needs replacing; controls set to OFF; Sabbath Mode may be operating.

Problem: HOT AIR FROM BOTTOM OF APPLIANCE

Possible Cause: Normal air flow cools the motor. Heat is expelled under the appliance during the refrigeration process.

Problem: APPLIANCE NEVER SHUTS OFF BUT TEMPERATURES ARE OK

Possible Cause: Adaptive defrost keeps compressor running during drawer openings; normal operation in extreme temperatures.

Problem: ACTUAL TEMPERATURE NOT EQUAL TO SET TEMPERATURE

Possible Cause: Unit just plugged in (allow 24 hours); drawer open for too long (allow 24 hours); warm contents added (allow 24 hours); defrost cycle in process (allow 24 hours).

Problem: TEMPERATURE WILL NOT ADJUST

Possible Cause: Temperature may be in lockout mode. Press both + and - pads for 5 seconds to unlock.

Monogram Limited Warranty

All warranty service is provided by Monogram Factory Service Centers or an authorized Customer Care technician. To schedule service online, visit monogram.com/contact. In Canada, visit monogram.ca.

For the period of:

• Limited two-year warranty: For two years from original purchase, Monogram Appliances will provide free parts and service labor to repair or replace any part failing due to a manufacturing defect.
• Limited third through fifth-year warranty: For the third through fifth years from original purchase, Monogram Appliances will provide free parts and service labor to repair or replace any part of the sealed refrigerating system (compressor, condenser, evaporator, and connecting tubing) failing due to a manufacturing defect.

What Monogram will not cover:

• Service trips to teach product use.
• Replacement of house fuses or resetting circuit breakers.
• Damage caused by accident, fire, floods, or acts of God.
• Failure due to use for other than intended purpose or commercial use.
• Damage caused after delivery.
• Improper installation, delivery, or maintenance. (Contact your dealer or installer for installation issues. You are responsible for providing adequate electrical, plumbing, and connecting facilities.)
• Replacement of light bulbs.
• Loss of food due to spoilage (in the USA only).
• Incidental or consequential damage caused by possible defects.
• Product not accessible for service.
• Damage to finish, such as surface rust, tarnish, or small blemishes not reported within 48 hours of delivery.

EXCLUSION OF IMPLIED WARRANTIES: Your sole remedy is product repair as provided in this Limited Warranty. Implied warranties (merchantability, fitness for a particular purpose) are limited to one year or the shortest period allowed by law.

This limited warranty extends to the original purchaser and any succeeding owner for products purchased for home use within the USA. If service by a Monogram Appliances Authorized Servicer is not available in your area, you may be responsible for a trip charge or must bring the product to an Authorized Monogram Appliances Service location. In Alaska, the limited warranty excludes shipping costs or service calls to your home.

Some states do not allow exclusion or limitation of incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights that vary by state. Consult your local or state consumer affairs office or your state's Attorney General.

Warrantor: GE Appliances, a Haier company, Louisville KY, 40225

Warrantor in Canada: MC Commercial, Burlington, ON, L7R 5B6