ECOVACS DEEBOT N20 PRO / N20 Instruction Manual
Welcome
This manual provides essential information for the safe installation, operation, and maintenance of your DEEBOT N20 PRO and DEEBOT N20 robotic vacuum cleaner.
Important Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS
When using an electrical Appliance, basic precautions should always be followed, including the following:
READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE SAVE THESE INSTRUCTIONS
- The Appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the Appliance by a person responsible for their safety.
- Clear the area to be cleaned. Remove power cords and small objects from the floor that could entangle the Appliance. Tuck rug fringe under the rug base, and lift items such as curtains and tablecloths off the floor.
- If there is a drop off in the cleaning area due to a step or stairs, you should operate the Appliance to ensure that it can detect the step without falling over the edge. It may become necessary to place a physical barrier at the edge to keep the unit from falling. Make sure the physical barrier is not a trip hazard.
- Only use as described in this manual. Only use attachments recommended or sold by the manufacturer.
- Please make sure your power supply source voltage matches the power voltage marked on the Docking Station.
- For INDOOR household use ONLY. Do not use the Appliance in outdoor, commercial or industrial environments.
- Use only the original rechargeable battery and Docking Station provided with the Appliance from the manufacturer. Non-rechargeable batteries are prohibited.
- Do not use without dust bin and/or filters in place.
- Do not operate the Appliance in an area where there are lit candles or fragile objects.
- Do not use in extremely hot or cold environments (below -5°C/23°F or above 40°C/104°F).
- Keep hair, loose clothing, fingers, and all parts of body away from any openings and moving parts.
- Do not operate the Appliance in a room where an infant or child is sleeping.
- Do not use Appliance on wet surfaces or surfaces with standing water.
- Do not allow the Appliance to pick up large objects like stones, large pieces of paper or any item that may clog the Appliance.
- Do not use Appliance to pick up flammable or combustible materials such as gasoline, printer or copier toner, or use in areas where they may be present.
- Do not use Appliance to pick up anything that is burning or smoking, such as cigarettes, matches, hot ashes, or anything that could cause a fire.
- Do not put objects into the suction intake. Do not use if the suction intake is blocked. Keep the intake clear of dust, lint, hair, or anything that may reduce air flow.
- Take care not to damage the power cord. Do not pull on or carry the Appliance or Docking Station by the power cord, use the power cord as a handle, close a door on the power cord, or pull power cord around sharp edges or corners. Do not run Appliance over the power cord. Keep power cord away from hot surfaces.
- If the power cord is damaged, it must be replaced by the manufacturer or its service agent in order to avoid a hazard.
- Do not use the Docking Station if it is damaged. The power supply is not to be repaired and not to be used any longer if it is damaged or defective.
- Do not use with a damaged power cord or receptacle. Do not use the Appliance or Docking Station if it is not working properly, has been dropped, damaged, left outdoors, or come in contact with water. It must be repaired by the manufacturer or its service agent in order to avoid a hazard.
- The lithium battery type suitable for CH2405 is max. 8 cells, max. nominal voltage DC 14.4 V, and rated capacity 4,800 mAh. The battery must be removed and discarded according to local laws and regulations before disposal of the Appliance.
- Turn OFF the power switch before cleaning or maintaining the Appliance.
- The plug must be removed from the receptacle before cleaning or maintaining the Docking Station.
- Remove the Appliance from the Docking Station, and turn OFF the power switch to the Appliance before removing the battery for disposal of the Appliance.
- The battery must be removed and discarded according to local laws and regulations before disposal of the Appliance.
- Please dispose of used batteries according to local laws and regulations.
- Do not incinerate the Appliance even if it is severely damaged. The batteries can explode in a fire.
- When not using the Docking Station for a long period of time, please unplug it.
- The Appliance must be used in accordance with the directions in this Instruction Manual. ECOVACS ROBOTICS cannot be held liable or responsible for any damages or injuries caused by improper use.
- The robot contains batteries that are only replaceable by skilled persons. To replace the robot's battery, please contact Customer Service.
- If the robot will not be used for a long time, power OFF the robot for storage and unplug the Docking Station.
- WARNING: For the purposes of recharging the battery, only use the detachable supply unit CH2405 provided with the Appliance.
Device Update
Typically, some devices are updated bi-monthly, but not always so specific. Some devices, especially those that went on sale more than three years ago, will only be updated if a critical vulnerability is found and fixed.
To satisfy RF exposure requirements, a separation distance of 20 cm or more should be maintained between this device and persons during device operation. To ensure compliance, operations at closer than this distance is not recommended. The antenna used for this transmitter must not be co-located in conjunction with any other antenna or transmitter.
Ensure the robot is always connected to a network, for smart features to function properly.
Symbols and Their Meanings:
For EU Countries
For EU Declaration of Conformity information, visit https://www.ecovacs.com/global/compliance
Correct Disposal of this Product
This marking indicates that this product should not be disposed of with other household waste throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To recycle your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can safely recycle this product.
European Union Compliance Statement
Information on Disposal for Users of Waste Electrical & Electronic Equipment
This symbol on the product or on its packaging indicates that used electrical and electronic products should not be mixed with unsorted municipal waste. For proper treatment, it is your responsibility to dispose of your waste equipment by arranging to return it to designated collection points. Disposing of this product correctly will help save valuable resources and prevent any potential negative effects on human health and the environment, which could otherwise arise from inappropriate waste handling.
To return your used device, please use the return and collection systems or contact the retailer where the product was purchased, which is free of charge. Please contact your local authority for further details of your nearest designated collection point. Penalties may be applicable for incorrect disposal of this waste, in accordance with your national legislation.
Restriction of the use of certain hazardous substances (RoHS) Directive
Ecovacs Home Service Robotics Co., Ltd. hereby declares the whole product including parts (cables, cords, and so on) meets the requirements of RoHS Directive 2011/65/EU and amendment Commission Delegated Directive (EU) 2015/863 on the restriction of the use of certain hazardous substances in electrical and electronic equipment ("RoHS recast" or "RoHS 2.0").
Radio Equipment Directive
Ecovacs Home Service Robotics Co., Ltd. hereby declares that the product listed in this section comply with the essential requirements and other relevant provisions of the Radio Equipment Directive 2014/53/EU.
Europe Authorised Representative:
ECOVACS Europe GmbH
Holzstrasse 2 | D-40221 Düsseldorf | Germany
Ecovacs Home Service Robotics Co., Ltd. hereby declares that the product comply with the essential requirements and other relevant provisions of the RoHS Directive 2011/65/ EU and amendment Commission Delegated Directive (EU) 2015/863, the Radio Equipment Directive 2014/53/EU. The declaration of conformity can be viewed at the following address: https://www.ecovacs.com/global/compliance.
Package Contents
- OZMO Pro 2.0 Vibrating Mopping System
- Washable Mopping Pad
- Vacuum Module (pre-installed)
- Reservoir (pre-installed)
- Mopping Pad Plate
- Washable Mopping Pad
Note: Figures and illustrations are for reference only and may differ from actual product appearance. Product design and specifications are subject to changes without notice.
Product Diagram
Robot Components:
- Short Press: Exit/Return to the Station, Start/Pause/Continue, Start/End Spot Clean
- Long Press: Power on/off, Child Lock
- Connect to App: Short press RESET button and follow voice prompts.
- Restore to default settings: Press and hold RESET Button for 5s.
Bottom View (DKX55):
OZMO Pro 2.0 Vibrating Mopping System Components:
Dust Bin Components:
Bottom View (DKX56) & Mopping Pad Module:
Docking Station Components:
Note: Figures and illustrations are for reference only and may differ from actual product appearance. Product design and specifications are subject to changes without notice.
Sensors
| Name | Functional Description |
|---|---|
| Navigation Module | Utilizes triangulation with laser beams to emit and receive signals, calculating precise distance information between the DEEBOT and surrounding objects. Creates a spatial map of the environment. Measurement range is 8 m. |
| Obstacle Avoidance Module | Operates with three sets of infrared transmitter and receiver pairs, using infrared reflection to gauge obstacle distances by signal strength. Maximum detection range is approximately 10 cm. |
| Anti-drop Sensor | Uses infrared distance measurement to detect the distance between the DEEBOT's bottom and the ground. Prevents the robot from moving forward when stairs are detected or the distance exceeds a preset threshold. Trigger distance is approximately 60 mm. |
| Carpet Detection Sensor | Emits ultrasonic waves at 300KHz. The energy absorbed by carpet is detected. If reflected energy is below a threshold, the DEEBOT recognizes the carpet. Can identify over 50 types of carpets. |
| Edge Sensor | Uses infrared distance measurement to detect objects on the robot's right side. Performs edge cleaning when a wall or obstacle is detected to avoid missing spots or collisions. |
| Anti-collision Sensor | When the transmitted signal is blocked by an obstacle, the receiver cannot receive the signal, allowing the robot to avoid obstacles. |
Notes Before Cleaning
- Tidy up the area to be cleaned by putting furniture, such as chairs, in their proper place.
- During the first use, make sure each room door is open to help DEEBOT fully explore your house.
- It may be necessary to place a physical barrier at the edge of a drop to stop the unit from falling over the edge.
- Put away objects including cables, cloths and slippers, etc. on the floor to improve the cleaning efficiency.
- Before using the product on a rug with tasseled edges, please fold the rug edges under.
- Please do not stand in narrow spaces, such as hallways, and make sure not to block sensors.
Quick Start
Please remove all protective materials before use.
1. Installation
The sound of Click indicates proper installation. [Click sound indicator]
3. Install Plugs (for homes with baseboards)
Remove the protective sticker and insert the sticky end into the installation holes.
2. Place the Docking Station
Keep the area around the Docking Station clear of objects, especially objects with reflective surfaces.
Note: It is recommended to place the Docking Station on a hard floor to experience complete DEEBOT functions.
[Diagram showing clearance requirements: > 0.5m (1.64') on sides, > 1.5m (4.92') in front]
Download and Connect DEEBOT with App
Download the ECOVACS HOME App
To enjoy all available features, it is recommended to control your DEEBOT via the ECOVACS HOME App.
- Scan the QR Code under the Top Cover to download the App. [QR code location indicator]
- Search ECOVACS HOME to download the App.
[App Store and Google Play icons]
Connect DEEBOT with App
Wi-Fi Network Requirements:
- You are using a 2.4 GHz or 2.4/5 GHz mixed network.
- Your router supports 802.11b/g/n and IPv4 protocol.
- Do not use a VPN (Virtual Private Network) or Proxy Server.
- Do not use a hidden network.
- WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
- WEP EAP (Enterprise Authentication Protocol) is not supported.
- Use Wi-Fi channels 1-11 in North America and channels 1-13 outside North America (refer to local regulatory agency).
- If you are using a network extender/repeater, the network name (SSID) and password are the same as your primary network.
- Please enable the WPA2 on your router.
Wi-Fi Indicator:
| Indicator Status | Meaning |
|---|---|
| Flashing slowly | Disconnected to Wi-Fi |
| Flashing quickly | Connecting the App |
| On | Connected to Wi-Fi |
Please be aware that the realization of intelligent functions such as remote startup, voice interaction, 2D map display and control settings, and personalized cleaning (depending on different products) requires users to download and use the ECOVACS HOME App, which is constantly updated. You need to agree to our Privacy Policy and User Agreement before we can process some of your basic and necessary information and enable you to operate the product. If you do not agree with our Privacy Policy and User Agreement, some of the aforementioned intelligent functions cannot be realized through the ECOVACS HOME App, but you can still use the basic functions of this product for manual operation.
Charge, Operate, and Maintain DEEBOT
Charge DEEBOT
Short press to recall DEEBOT to enter the Docking Station to charge. [Charging indicator, approx. 6.5h charging time]
Operate DEEBOT
Remove the Mopping Pad Plate/Module before mapping. When creating a map for the first time, please follow DEEBOT to help eliminate some minor issues. For example, DEEBOT may get stuck under the furniture. Please refer to the following solutions:
- Raise your low sitting furniture if possible.
- Cover the bottom of the furniture.
- Set up Virtual Boundary via the App.
Before first vacuuming, please make sure DEEBOT is in the Docking Station and fully charged. Short press [Power button icon] to start cleaning and mapping.
Notes:
• Do not frequently remove washable mopping pads.
• Do not use a rag or any other object to scratch the Moping Pad Plate.
• When the ECOVACS HOME App prompts that the mopping pad needs to be replaced, please replace it in time. Explore more accessories at ECOVACS HOME App or at https://www.ecovacs.com/global.
Regular Maintenance
To ensure optimal performance, perform maintenance tasks and replace parts at the following frequencies:
| Part | Maintenance Frequency | Replacement Frequency |
|---|---|---|
| Washable Mopping Pads | After each cleaning | Every 1-2 months |
| Side Brush | Every 2 weeks | Every 3-6 months |
| Brush | Every week | Every 6-12 months |
| Filter | Every week | Every 3-6 months |
| Navigation Module, Obstacle Avoidance Module, Anti-drop Sensors, Carpet Detection Sensor, Edge Sensor, Bumper, Charging Contacts, Universal Wheel | Every week | / |
Note: Explore more accessories in the ECOVACS HOME App or at https://www.ecovacs.com/global.
Detailed Maintenance Steps
Maintain Dust Bin
- [Diagram step 1: Remove dust bin from robot]
- [Diagram step 2: Empty dust bin into trash]
- [Diagram step 3: Clean dust bin]
- [Diagram step 4: Clean filter assembly]
- [Diagram step 5: Reassemble dust bin and filter, show filter drying in sun]
Note: Completely dry the Filter before use. It is recommended that you purchase filters and cleaning tools from the ECOVACS HOME App store or the official ECOVACS online store at https://www.ecovacs.com/global.
Maintain Brush and Side Brush
Brush Maintenance:
- [Diagram step 1: Remove main brush]
- [Diagram step 2: Clean brush]
- [Diagram step 3: Reinstall main brush]
Side Brush Maintenance:
- [Diagram step 1: Remove side brush]
- [Diagram step 2: Clean side brush]
- [Diagram step 3: Reinstall side brush]
Maintain Other Components
Navigation Module: Wipe with a clean, soft cloth.
Obstacle Avoidance Module: Wipe with a clean, soft cloth.
Anti-drop Sensors: Wipe with a clean, soft cloth.
Edge Sensor: Wipe with a clean, soft cloth.
Bumper: Wipe with a clean, soft cloth.
Charging Contacts: Clean the robot's and docking station's charging contacts with a clean, dry cloth.
Universal Wheel: Remove and clean any debris, then reinstall.
Driving Wheels: Remove and clean any debris, then reinstall.
Storage
Press the Power Button for 5 s to power the robot off. Make sure to fully charge and power OFF the robot before storing it. Recharge it every 1.5 months to prevent the battery from over-discharging. [Power button icon]
Please note that the robot cannot charge when powered OFF.
* When the robot is not in use, it is recommended to keep it powered ON and charging, to prepare for the next cleaning cycle.
* If the battery becomes over-discharged or remains unused for an extended period, the robot may not charge properly. In this case, please contact customer service for assistance. Do not attempt to disassemble the battery on your own.
Troubleshooting
| No. | Malfunction | Possible Cause | Solution |
|---|---|---|---|
| 1 | The robot is not able to connect to ECOVACS HOME App. | Incorrect Wi-Fi username and password entered. The robot is not within range of your home Wi-Fi signal. The robot is not in the configuration state. You are not using a 2.4GHz or 2.4/5 GHz mixed network. Incorrect app installed. | Make sure to enter correct Wi-Fi username and password. Make sure that the robot is within range of your home Wi-Fi signal. When the robot is powered on, press the RESET Button and release it after hearing the voice prompt for starting network setup. The Wi-Fi indicator will flash, indicating that the robot is in the configuration state. The robot currently does not support 5 GHz networks. Please use the 2.4 GHz or 2.4/5 GHz options instead. Please download and install the ECOVACS HOME App. |
| 2 | The map is lost. | The map might be lost if you move the robot when cleaning. | Move the robot to the front of the Station to retrieve the map. Find the restored map in Map Management and tap "Use This Map" to retrieve it. If this issue persists, please restart mapping. |
| 3 | Unable to create the furniture map in the App. | The robot does not start cleaning from the Station. Moving the robot during cleaning might cause the map to be lost. Auto cleaning is not finished. | The robot must start cleaning from the Station. During cleaning, do not move the robot. Make sure the robot automatically returns to the Station after cleaning. |
| 4 | No signal found. Unable to return to the Station. | The Station is incorrectly placed. The Station is out of power or manually moved. The robot does not start cleaning from the Station. The charging route is blocked. For example, the door of the room with the Station is closed. | Please place the Station correctly according to the instructions in the [CHARGE DEEBOT] section. Check whether the Station is connected to the power supply. Do not manually move the Station. It is recommended that the robot start cleaning from the Station. Keep the charging route clear. |
| 5 | The robot returns to the Station before it has finished cleaning. | The room is so large that the robot needs to return to recharge. The robot is unable to reach certain areas blocked by furniture or barriers. | Please enable Auto Resume. For more details, please follow the App instructions. Tidy up the area to be cleaned by putting furniture and small objects in their proper place. |
| 6 | The robot is unable to charge. | The Station is not connected to the power supply. The robot's Charging Contacts are not fully in contact with the Station's. The battery temperature is too high or too low. The battery over-discharges due to prolonged periods of non-use. | Make sure the Station is connected to the power supply and its indicator light is on. Make sure that the robot's Charging Contacts have full contact with the Station's, and the button flashes. Check whether the robot's and Station's Charging Contacts are dirty. Please clean these parts according to the instructions in the [REGULAR MAINTENANCE] section. Please charge and use the robot within the temperature range of 0-40°C. It is recommended that you use this product regularly. If charging issues occur due to prolonged non-use, please contact customer service for assistance. |
| 7 | The robot is very loud during cleaning. | The Brush/Side Brush is entangled, or the Dust Bin/Filter is blocked. The robot is in Strong Mode. | It is recommended to clean the Brush, Side Brush, Dust Bin, Filter, etc. regularly. Switch to Standard Mode. |
| 8 | The robot gets stuck while working and stops. | The robot is tangled with objects on the floor (electrical wires, curtains, carpet fringing, etc.). The robot might be stuck under furniture with an entrance of similar height. | The robot will try various ways to free itself. If it is unsuccessful, manually remove the obstacles and restart. Please raise the furniture, set a physical barrier, or set a Virtual Boundary via the ECOVACS HOME App. |
| 9 | During cleaning, the robot may encounter issues like a disorderly route, biased movement, repeated passes over the same spots, and missing small areas. (If a large area is temporarily missed, rest assured that the robot will autonomously return to ensure thorough cleaning.) | Objects such as wires and slippers placed on the ground may obstruct the robot. The Driving Wheels may slip on the ground when the robot climbs steps, thresholds, and door bars, which can affect its ability to navigate the entire home environment. On freshly waxed or polished floors, as well as smooth tiles, there may be less friction between the Driving Wheels and the floor. Due to different home environments, some areas cannot be cleaned. The Navigation Module may be dirty or blocked by foreign objects. | Before cleaning, please tidy up scattered wires, slippers, and other objects on the ground as much as possible. If there is any area missed during cleaning, the robot will correct it automatically. Please refrain from interfering (such as moving the robot or blocking its route). It is recommended to close the door of the affected area and cleaning it separately. After cleaning, the robot will return to its starting location. Please feel confident in using this method. Please wait for the wax to dry before cleaning. Tidy up the home environment to ensure that the robot can enter for cleaning. Wipe it with a clean, soft cloth or clear any foreign objects. |
| 10 | Dust leakage occurs during working. | The outlet of the Dust Bin is blocked by foreign objects. | Remove the Dust Bin and clear the foreign objects on the outlet. |
| 11 | The Reservoir/Dust Bin drops off. | It is not properly installed. | Make sure it clicks into place. |
| 12 | Driving Wheels are stuck. | Driving Wheels are tangled or obstructed by foreign objects. | Rotate and press the Driving Wheels to check for any wrapping or obstruction by foreign objects. If any foreign objects are found, please clean them promptly. If this issue persists, please contact customer service for assistance. |
| 13 | The robot fails to perform Auto Resume. | The robot is in Do Not Disturb mode. The robot does not automatically return to the Station. | The robot cannot perform Auto Resume in Do Not Disturb mode. Auto Resume will not take effect if you manually move the robot back to the Station. |
| 14 | The cleaning task is not conducted at the scheduled time. | The schedule has been canceled. The robot's battery is low. The robot is in Do Not Disturb mode. | Reschedule the cleaning task. Charge it. The robot cannot perform scheduled cleaning in Do Not Disturb mode. |
Technical Specifications
| DEEBOT N20 PRO / N20 (DKX55/DKX56) | Docking Station (CH2405) | |
|---|---|---|
| Model | DKX55/DKX56 | CH2405 |
| Rated Input | 20 V ⎓ 1 A | 100-240 V ~ 50-60 Hz 0.5 A |
| Rated Output | N/A | 20 V ⎓ 1 A |
| Charging Time | 6.5 h | N/A |
| Dimensions (L*W*H mm) | 353*351*96 | 218*73*111 |
Output power of the Wi-Fi module is less than 100 mW.
Note: Technical and design specifications may be changed for continuous product improvement. Explore more accessories at https://www.ecovacs.com/global.
Please use the mobile camera to scan the QR code and obtain the user guide. [QR code instruction]
Manufacturer Information
Ecovacs Home Service Robotics Co., Ltd.
No.518 Songwei Road, Wusongjiang Industry Park, Guoxiang Street,
Wuzhong District, Suzhou, Jiangsu, China.
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