Copyright Notice
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Disclaimer
The information in this document is subject to change without notice. The manufacturer makes no representations or warranties with respect to the contents hereof and specifically disclaim any implied warranties of merchantability or fitness for any particular purpose. The manufacturer reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of the manufacturer to notify any person of such revision or changes.
Limitations of Liability
UNDER NO CIRCUMSTANCES SHALL AVER BE LIABLE FOR DAMAGES OF ANY CHARACTER (E.G. DAMAGES FOR LOSS OF PROFIT, SOFTWARE RESTORATION, WORK STOPPAGE, LOSS OF SAVED DATA OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES) RESULTING FROM THE APPLICATION OR IMPROPER USE OF THE AVER PRODUCT OR FAILURE OF THE PRODUCT, EVEN IF AVER IS INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHERMORE, AVER WILL NOT BE LIABLE FOR THIRD-PARTY CLAIMS AGAINST CUSTOMER FOR LOSSES OR DAMAGES. AVER WILL IN NO EVENT BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE AMOUNT AVER RECEIVED FROM THE END-USER FOR THE PRODUCT.
Content
Revision History and System Requirement......................................................................................................... 2
Important Notice...................................................................................................................................................... 3
New Features .......................................................................................................................................................... 4
Problems Fixed ....................................................................................................................................................... 4
Known Issues .......................................................................................................................................................... 4
Revision History and System Requirement
| Firmware Version | Region | Date | Model |
|---|---|---|---|
| 0.0.9804.12 | WW | Oct 15, 2025 | VC520 Pro3 |
| 0.0.9804.06 | WW | July 18, 2025 | VC520 Pro3 |
| 0.0.9804.04 | WW | April 01, 2025 | VC520 Pro3 |
| 0.0.9802.22 | WW | Nov. 29th, 2024 | VC520 Pro3 |
| 0.0.9802.18 | WW | Apr. 3rd, 2024 | VC520 Pro3 |
| 0.0.9802.02 | WW | Oct. 2nd, 2023 | VC520 Pro3 |
| 0.0.9800.24 | WW | Aug. 16th, 2023 | VC520 Pro3 |
Important Notice
- Room Management (RM) is a free software application, succeeding the previous generation PTZApp 2. Room Management (RM) now is available for both Mac and Windows. Please use the latest official release from AVer’s website to ensure full functionality.
- PTZApp2 should be upgraded to v. 2.2.1003.06 (MAC)*; v. 2.2.1002.05 (Windows) or later version to get full functions. (*Mac version will be released by 2024/4/30.)
- Smart frame effective distance up to 7~10 meters, depending on your setting of camera height and background environment.
- H.264 IP video streaming supports Windows 7 &10. (not supports Windows 8.1)
- During system upgrade, please DON’T turn off the power for any reasons.
- If the FW upgrading is not success, please re-plug and power adapter and USB cable to do FW upgrade again.
- Gesture control effective distance is up to 5m. If people are in front of white background, it may have some impact on gesture recognition.
New Features
| Firmware Version | New Features |
|---|---|
| 0.0.9804.12 |
|
| 0.0.9804.04 |
|
| 0.0.9802.22 |
|
| 0.0.9802.18 |
|
| 0.0.9802.02 | N/A, for production efficiency enhancement |
| 0.0.9800.24 | 1st Release |
Problems Fixed
| Firmware Version | Problem Fixed |
|---|---|
| 0.0.9802.22 | Fixed stereo audio output issue via HDMI connection |
Known Issues
| Firmware Version | Description |
|---|---|
| 0.0.9802.18 | With Preset Link for VC520 Pro3 Speakerphone: a. Please face the microphone and within about 1 meter. b. It is recommended to keep a distance of at least 3 meters from each microphone or speakerphone for the optimal Preset Link experience. c. Please connect two or more expansion microphones for enabling this feature and the main speakerphone won’t be available in this connection. d. Environment noise such as chair creaks may cause misinterpretation. |
| All Versions | May encounter compatibility issue with MacbookAir (i3) while toggling between resolutions under 720p |