ℹ️ Document Conversion Notice: This page was converted from the original file for easier reading. Diagrams/images may appear only in the original PDF below.
Document preview
File info: application/pdf · 5 pages · 258.62KB

AVer

Products: VC520 Pro3

Firmware Version: 0.0.9804.12

Published Date: Oct. 15, 2025

Copyright Notice

This publication, including all photographs, illustrations and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without written consent of the author.

Disclaimer

The information in this document is subject to change without notice. The manufacturer makes no representations or warranties with respect to the contents hereof and specifically disclaim any implied warranties of merchantability or fitness for any particular purpose. The manufacturer reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of the manufacturer to notify any person of such revision or changes.

Limitations of Liability

UNDER NO CIRCUMSTANCES SHALL AVER BE LIABLE FOR DAMAGES OF ANY CHARACTER (E.G. DAMAGES FOR LOSS OF PROFIT, SOFTWARE RESTORATION, WORK STOPPAGE, LOSS OF SAVED DATA OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES) RESULTING FROM THE APPLICATION OR IMPROPER USE OF THE AVER PRODUCT OR FAILURE OF THE PRODUCT, EVEN IF AVER IS INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHERMORE, AVER WILL NOT BE LIABLE FOR THIRD-PARTY CLAIMS AGAINST CUSTOMER FOR LOSSES OR DAMAGES. AVER WILL IN NO EVENT BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE AMOUNT AVER RECEIVED FROM THE END-USER FOR THE PRODUCT.

Content

Revision History and System Requirement......................................................................................................... 2

Important Notice...................................................................................................................................................... 3

New Features .......................................................................................................................................................... 4

Problems Fixed ....................................................................................................................................................... 4

Known Issues .......................................................................................................................................................... 4

Revision History and System Requirement

Firmware VersionRegionDateModel
0.0.9804.12WWOct 15, 2025VC520 Pro3
0.0.9804.06WWJuly 18, 2025VC520 Pro3
0.0.9804.04WWApril 01, 2025VC520 Pro3
0.0.9802.22WWNov. 29th, 2024VC520 Pro3
0.0.9802.18WWApr. 3rd, 2024VC520 Pro3
0.0.9802.02WWOct. 2nd, 2023VC520 Pro3
0.0.9800.24WWAug. 16th, 2023VC520 Pro3

Important Notice

  1. Room Management (RM) is a free software application, succeeding the previous generation PTZApp 2. Room Management (RM) now is available for both Mac and Windows. Please use the latest official release from AVer’s website to ensure full functionality.
  2. PTZApp2 should be upgraded to v. 2.2.1003.06 (MAC)*; v. 2.2.1002.05 (Windows) or later version to get full functions. (*Mac version will be released by 2024/4/30.)
  3. Smart frame effective distance up to 7~10 meters, depending on your setting of camera height and background environment.
  4. H.264 IP video streaming supports Windows 7 &10. (not supports Windows 8.1)
  5. During system upgrade, please DON’T turn off the power for any reasons.
  6. If the FW upgrading is not success, please re-plug and power adapter and USB cable to do FW upgrade again.
  7. Gesture control effective distance is up to 5m. If people are in front of white background, it may have some impact on gesture recognition.

New Features

Firmware VersionNew Features
0.0.9804.12
  • Schedule reboot.
0.0.9804.04
  • Standardized rules for device admin account and password.
  • Added support for UE1.
  • Added support for Cloud Management.
  • Added firmware support for volume up/down and microphone on/off controls in CP10G2 Room Management.
0.0.9802.22
  • Added Audio Inquiry VISCA command
  • Added Camera Moving Speed option
  • Fulfill UK Product Security and Telecommunications Infrastructure (PSTI) Act 2022 with advanced password mechanism
0.0.9802.18
  • Enhanced Smart Composition, up to 9 people supported
  • Support Smart Gallery (via PTZApp 2)
  • Enhanced DHCP Mechanism
  • Supported H.265 format
  • Enhanced OSD with completely turn off option
  • Linked Host Name (in Web UI) with AVer IP Finder
  • Supported Multi-Focus (Zoom Rooms feature)
  • Supported “Preset Link” with VC520 Pro3 Speakerphone *Optimized for target speakerphone layout
0.0.9802.02N/A, for production efficiency enhancement
0.0.9800.241st Release

Problems Fixed

Firmware VersionProblem Fixed
0.0.9802.22Fixed stereo audio output issue via HDMI connection

Known Issues

Firmware VersionDescription
0.0.9802.18With Preset Link for VC520 Pro3 Speakerphone:
a. Please face the microphone and within about 1 meter.
b. It is recommended to keep a distance of at least 3 meters from each microphone or speakerphone for the optimal Preset Link experience.
c. Please connect two or more expansion microphones for enabling this feature and the main speakerphone won’t be available in this connection.
d. Environment noise such as chair creaks may cause misinterpretation.
All VersionsMay encounter compatibility issue with MacbookAir (i3) while toggling between resolutions under 720p

AVer Information Inc.

8F., No.157, Da-An Rd., Tucheng Dist,. New Taipei City 23673, Taiwan | Tel: +886-2-2269-8535 | Fax: +886-2-2269-8537

Original Document

If the viewer doesn’t load, open the PDF directly.