MERCUSYS AC 1200 Whole Home Mesh Wi-Fi System User Guide

About This Guide

This guide provides a brief introduction to the Halo Whole Home Mesh Wi-Fi System as well as regulatory information. Features available in Halo may vary by model and software version. Halo availability may also vary by region or ISP. All images, steps, and descriptions in this guide are examples and may not reflect your actual Halo experience.

Conventions

Seamless roaming requires clients to support 802.11k/v/r and may require additional setup. Performance may vary depending on the client device.

Maximum wireless signal rates are the physical rates derived from IEEE Standard 802.11 specifications. Actual wireless data throughput, wireless coverage, and quantity of connected devices are not guaranteed and will vary as a result of network conditions, client limitations, and environmental factors, including building materials, obstacles, volume and density of traffic, and client location.

Use of MU-MIMO requires clients to also support MU-MIMO.

Please note that the Halo H series and S series cannot work together.

More Info

• Specific product information can be found on the product page at https://www.mercusys.com.
• Technical Support contact information can be found at https://www.mercusys.com/support.

Appearance

Each Halo unit features an LED that changes color according to its status, a power slot, and a Reset button. The Halo H1200G includes 2 Gigabit ports (WAN/LAN auto-sensing), while the Halo H1200 has 2 10/100 Mbps ports. The H1200G is used for demonstration below.

LED Status

• Solid Yellow: Halo is starting up.
• Pulsing Yellow: Halo is being reset.
• Solid Blue: Halo is setting up.
• Pulsing Blue: Halo is ready for setup.
• Solid White: Halo is registered and all is well.
• Pulsing White: Halo is updating its firmware. Please wait.
• Solid Red: Halo has an issue.
• Pulsing Red: Halo is disconnected from the main Halo.

Ports and Buttons

Ethernet Ports: For connecting Halo to your modem, the Ethernet outlet, or other internet devices.

Power Slot: For connecting Halo to the power socket via the provided power adapter.

Reset Button: Press for 1 second to reset Halo to factory default settings.

Set Up Your Halo

Follow these steps to set up your Halo Whole Home Mesh Wi-Fi System:

1. Download and install the MERCUSYS app

   Scan the QR code [QR Code for App Download] or visit the Apple App Store [Apple App Store] or Google Play [Google Play] to download the MERCUSYS app. Install the app on your phone or tablet.

2. Log in or sign up with Mercusys ID

   Open the app and use your Mercusys ID to log in. If you do not have a Mercusys ID, tap "Sign Up"; the app will guide you through the process.

3. Connect and configure Halo Device

   Tap "LET'S BEGIN" and follow the step-by-step instructions to connect and configure your Halo.

4. Done!

   Your Halo network is now up. This Halo is ready to use. Please connect all devices to the Halo network for better connections.

5. Add more Halos

   Tap the "+" button on the top right corner to add more Halo units. Power up other Halos in the pack; they will automatically join the mesh network within 2 minutes. Note: When adding Halos from different packs, you will need to click "+" in the app to add them to the network.

Authentication and Compliance

CE Mark Warning

This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.

Operating Frequency (maximum transmitted power)

2400 MHz - 2483.5 MHz (20dBm)
5150 MHz - 5250 MHz (23dBm)

EU Declaration of Conformity

MERCUSYS hereby declares that the device complies with the essential requirements and other relevant provisions of directives 2014/53/EU, 2009/125/EC, 2011/65/EU, and (EU)2015/863. The original EU declaration of conformity can be found at http://www.mercusys.com/en/ce.

RF Exposure Information

This device meets the EU requirements (2014/53/EU Article 3.1a) on the limitation of exposure of the general public to electromagnetic fields for health protection. The device complies with RF specifications when used at 20 cm from your body.

National Restrictions

Frequency band: 5150 - 5250 MHz: Indoor use only. Installations and use inside road vehicles and train carriages are not permitted. Limited outdoor use: If used outdoors, equipment shall not be attached to a fixed installation or to the external body of road vehicles, a fixed infrastructure, or a fixed outdoor antenna. Use by unmanned aircraft systems (UAS) is limited to within the 5170 - 5250 MHz band.

Regional Compliance

Great Britain: Attention: This device may only be used indoors in Great Britain.

UK Declaration of Conformity: Mercusys declares compliance with the essential requirements and other relevant provisions of the Radio Equipment Regulations 2017. The original UK Declaration of Conformity may be found at https://www.mercusys.com/support/ukca/. [UKCA Logo]

Ukraine: Product certified according to UkrSEPRO system rules for compliance with the requirements of normative documents and requirements stipulated by current legislative acts of Ukraine. [EAC Logo]

France: ÉLÉMENTS D'EMBALLAGE À SÉPARER ET À DÉPOSER DANS LE BAC DE TRI.

Korea Warning Statements: This wireless equipment may cause radio interference during operation.

NCC Notice & BSMI Notice (Taiwan):

• Attention!
• Low-power radio frequency equipment that has obtained type approval shall not alter the frequency, increase the power, or change the original design characteristics and functions without approval.
• The use of low-power radio frequency equipment shall not affect flight safety or interfere with legal communications; if interference occurs, it shall be immediately suspended, and improved until there is no interference before continuing use.
• Legal communications refer to radio communications operated in accordance with the Telecommunications Management Act.
• Low-power radio frequency equipment must tolerate interference from legal communications or industrial, scientific, and medical radio frequency electrical equipment.
• Avoid affecting the operation of nearby radar systems.

Safety Advice and Precautions (from Chinese text)

• Use only the original power adapter or use the product only with the specified power type.
• Unplug the power cord before cleaning the product. Do not use liquid, spray cleaners, or damp cloths for cleaning.
• Be careful of moisture; do not spill water or other liquids onto the product.
• Slots and openings are provided for ventilation to ensure reliable operation and prevent overheating. Do not block or cover these openings.
• Do not place the product near heat sources. Unless there is normal ventilation, do not place it in enclosed spaces.
• Do not open the casing or attempt self-repair. If the product malfunctions, contact the manufacturer or distributor.

Restricted Substances Information

Equipment Name: AC1200 Whole Home Mesh Wi-Fi System

Type Designation: Halo H1200G

Restricted substances and their chemical symbols

Note 1: “Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition.

Note 2: “○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.

Note 3: “—” indicates that the restricted substance corresponds to the exemption.

Safety Information

• Keep the device away from water, fire, humidity, or hot environments.
• Do not attempt to disassemble, repair, or modify the device. For service, please contact MERCUSYS.
• Do not use a damaged charger or USB cable to charge the device.
• Do not use chargers other than those recommended by the manufacturer.
• Do not use the device where wireless devices are not allowed.
• The adapter shall be installed near the equipment and be easily accessible.
• Use only power supplies provided by the manufacturer and in the original packing of this product. If you have any questions, please contact MERCUSYS.
• Operating Temperature: 0°C ~ 40°C (32°F ~ 104°F).
• This product uses radios and other components that emit electromagnetic fields. Electromagnetic fields and magnets may interfere with pacemakers and other implanted medical devices. Always keep the product and its power adapter more than 15 cm (6 inches) away from any pacemakers or other implanted medical devices. If you suspect your product is interfering with your pacemaker or any other implanted medical device, turn off your product and consult your physician for information specific to your medical device.

Please read and follow the above safety information when operating the device. MERCUSYS cannot guarantee that no accidents or damage will occur due to improper use of the device. Please use this product with care and operate at your own risk.

Explanation of Product Label Symbols

Symbols may vary by product. The product label is located at the bottom of the Halo.

Recycling Information

[WEEE Recycling Symbol] This product bears the selective sorting symbol for Waste Electrical and Electronic Equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment. The user has the choice to give their product to a competent recycling organization or to the retailer when buying a new electrical or electronic equipment.

[Caution, High Volume Symbol] Caution: Avoid listening at high volume levels for long periods.

[Disconnection Symbol] Disconnection, all power plugs.

Switch Types:

• m: Switch of mini-gap construction
• μ: Switch of micro-gap construction (for US version)
• ε: Switch of micro-gap / micro-disconnection construction (for other versions except US)
• Switch without contact gap (Semiconductor switching device)