How to Sign In?

The Hilti ON!Track 3 app provides a secure customer sign-in process. To access your account, you will need to enter your registered email address and Hilti Website Password.

Important Note: If you are an O!T Live customer, ensure your email address is registered consistently across the Hilti Website and Hilti Online (HOL). You can access Hilti Online at: www.hilti.in.

For detailed instructions on logging in or registering on Hilti Online, please click to see the tutorial.

How to Identify a Tool?

The Hilti ON!Track 3 app offers two primary methods for identifying your tools:

Method 1: With NFC/Scan

1. Open the ON!Track application.
2. Navigate to the 'Identify' section.
3. Press the 'Start' button.
4. Hold your smartphone near the tool's identification plate or NFC tag.
5. The app will display the tool's details, such as its model (e.g., Hilti TE 1000-AVR) and serial number (e.g., SN: 150902).

Method 2: With Serial No. / Type

1. Open the ON!Track application.
2. Navigate to the 'Assets' section.
3. Use the search bar to enter the tool's serial number or its type.
4. Select the relevant tool from the search results to view its detailed information.

How to Book a Tool for Repair

The ON!Track app simplifies the process of booking your Hilti tools for repair. Follow these steps:

1. Step 1: Identify Tool

   Click on 'Identify' to scan/touch or 'Assets' to search for the tool.

2. Step 2: Search Tool

   Search for the tool using its serial number, tool type, or ownership details (fleet/LTS).

3. Step 3: Add to Cart

   Click on 'Repair' for the selected tool to add it to your repair cart.

4. Step 4: Manage Cart

   Add multiple tools if needed, view them in the cart, and then click 'Repair' to proceed.

5. Step 5: Set Repair Cost Limit

   Select your preferred repair cost limit options for a faster repair process. You can choose to 'Accept the Repair Cost Limit' or 'Request a Quote' if costs exceed a certain threshold.

   Tool Details:

   • Type: Breaker TE 1000-AVR 230V univ cord
   • Item number: 2167742
   • Serial number: 150902
   • Is the tool in a case?: Yes/No
   • Description: Provide details on what is wrong with the tool.

   Carrier Instructions for Pickup: [e.g., TESTING PURPOSE]

6. Step 6: Provide Pickup & Delivery Details

   Define the pickup address, pickup contact person, and the delivery address.

   Example Pickup Details:

   • Pickup Address: UPPAL HOUSING PRIVATE LIMITED, L 1/5 HAUZ KHAS ENCLAVE, 110016 NEW DELHI, Delhi
   • Pickup Contact: RAJEEV, GUPTA, 9610195195
   • Number of packages to be picked up by carrier: 1
7. Step 7: Billing Information

   Select your billing address and enter your Purchase Order (PO) number.

   Billing Information Example:

   • Your account: IN 14163096, UPPAL HOUSING PRIVATE LIMITED, Chattarpur, New Delhi, Farm No.-10, Mandi Road, 110074 New Delhi, Delhi
   • Account number: IN 14163096
   • Billing address: IN_1000181257, UPPAL HOUSING PRIVATE LIMITED, B-54, PASCHIM MARG, VASANT VIHAR, 110057 NEW DELHI, Delhi
   • Payment method: Invoice
   • Purchase order number: [Enter PO Number]
8. Step 8: Submit Order

   Review all the entered details for accuracy and then click on 'Submit Order'.

   Pickup and Delivery Summary:

   • Pickup address: UPPAL HOUSING PRIVATE LIMITED, L 1/5 HAUZ KHAS ENCLAVE, 110016 NEW DELHI, Delhi
   • Pickup contact: RAJEEV, GUPTA, 9610195195
   • Number of packages: 1

   Carrier instructions for pickup: [e.g., TESTING PURPOSE]

Thank You