Yealink WH66 Headset YEA-WH66-DUAL-UC – FireOwls Corporation Click here for Additional pdf1Click here for Manufacturer Brochure
WH62 WH63 WH67 WH66 WH6X Wireless Headset User Guide Version: 1.9 | Date: Aug. 2023 | Contents | ii Contents About This Guide........................................................................................ 6 Summary of Changes......................................................................................................................... 6 Changes for Guide Version 1.9................................................................................................ 6 Changes for Guide Version 1.8................................................................................................ 7 Changes for Guide Version 1.7................................................................................................ 7 Changes for Guide Version 1.6................................................................................................ 7 Changes for Guide Version 1.5................................................................................................ 7 Changes for Guide Version 1.4................................................................................................ 8 Changes for Guide Version 1.3................................................................................................ 8 Changes for Guide Version 1.2................................................................................................ 8 Changes for Guide Version 1.1................................................................................................ 8 Hardware Overview......................................................................................9 WH62 Base & Headset Hardware...................................................................................................... 9 WH63 Base & Headset Hardware.................................................................................................... 12 WH66 Base & Headset Hardware.................................................................................................... 14 WH67 Base & Headset Hardware.................................................................................................... 16 LED Indicator............................................................................................. 17 Status and Busylight LED................................................................................................................. 17 WH62/WH63 Base Status LEDs.......................................................................................................18 WH66/WH67 Icons and Status Indicators.........................................................................................19 How to Power on/off..................................................................................20 Power on the Base............................................................................................................................20 Power on the Headset.......................................................................................................................21 Power off the Base............................................................................................................................21 Power off the Headset.......................................................................................................................21 How to Connect WH62/WH63................................................................... 22 WH62/WH63 Port Overview..............................................................................................................22 Connect to PC via USB Cable..........................................................................................................22 Connect to Desk Phone via USB Cable........................................................................................... 23 Connect to Desk Phone via EHS Cable........................................................................................... 24 Connect to Desk Phone via Telephone Cable.................................................................................. 24 How to Connect WH66/WH67................................................................... 24 WH66/WH67 Port Overview..............................................................................................................25 Connect to PC/Desk Phone via the Included USB Cable................................................................ 25 Connect to PC/Desk Phone/Smartphone via Bluetooth................................................................... 26 BT50LED Indicator................................................................................................................. 26 Single Bluetooth Connection.................................................................................................. 26 Two Bluetooth Connections.................................................................................................... 28 Disconnect and Remove Your Bluetooth Device....................................................................28 | Contents | iii Edit Your Bluetooth Information..............................................................................................28 Erase All Bluetooth Pairings...................................................................................................29 Turn off Bluetooth................................................................................................................... 29 How to Wear...............................................................................................29 WH62/WH66 Headset....................................................................................................................... 30 How to Replace Ear Cushions............................................................................................... 30 WH63/WH67 Headset....................................................................................................................... 30 Wearing Styles........................................................................................................................30 Remove the Pre-installed Eartip from the Headset................................................................33 Earhook & Eartip Assembly................................................................................................... 33 Headband Assembly...............................................................................................................34 Neckband Assembly............................................................................................................... 36 How to Use.................................................................................................39 Pair the Headset with Base.............................................................................................................. 39 Unpair the Headset with Base.......................................................................................................... 39 Adjust the Playback Volume..............................................................................................................40 How to Reset to Factory................................................................................................................... 40 Reset Configuration on WH62/WH63 Base........................................................................... 40 Reset Configuration on WH66/WH67 Base........................................................................... 41 Security Whitepaper.......................................................................................................................... 41 How to Manage Calls................................................................................ 41 Basic Call Usage on Headset...........................................................................................................42 Basic Call Usage on WH62/WH63 Base.......................................................................................... 44 Basic Call Usage on WH66/WH67 Base.......................................................................................... 45 Merge Two Calls on WH62/WH63.................................................................................................... 46 Merge Two Calls on WH66/WH67.................................................................................................... 46 Multi-Headset Conference Calls........................................................................................................46 Add Additional Headset(s) During a Call............................................................................... 46 Add Additional Headset(s) When the Base is Idle................................................................. 47 Add Additional Headset(s) without Docking........................................................................... 48 End or Leave a Conference Call............................................................................................48 Transfer a Call from Desk Phone to Headset................................................................................... 48 Transfer a Call from Headset to Desk Phone................................................................................... 48 Multiple Calls Handling......................................................................................................................49 Auto-Switch................................................................................................ 49 Local Directory...........................................................................................50 Local Contacts...................................................................................................................................50 Add a New Local Contact...................................................................................................... 50 View Local Contacts..............................................................................................................51 Search for Local Contacts...................................................................................................... 51 Edit Local Contacts................................................................................................................ 51 Delete a Local Contact...........................................................................................................52 Delete Multiple or All Local Contacts..................................................................................... 52 Move Local Contacts to the Favorite/Blocklist........................................................................52 Mobile Contacts.................................................................................................................................53 Update the Mobile Contacts...................................................................................................53 | Contents | iv Save Mobile Contacts to the Local Contacts/Favorite/Blocklist.............................................. 53 Search for Mobile Contacts.................................................................................................... 54 Favorite.............................................................................................................................................. 54 Add a New Contact to Your Favorites.................................................................................... 54 View Favorites.........................................................................................................................55 Search for Favorites............................................................................................................... 55 Edit Favorites.......................................................................................................................... 55 Delete a Favorite.................................................................................................................... 56 Delete Multiple or All Favorites.............................................................................................. 56 Blocklist.............................................................................................................................................. 56 Add a New Contact to Your Blocklist..................................................................................... 56 View Blocklist Contacts.......................................................................................................... 57 Edit Blocklist Contacts............................................................................................................ 57 Delete a Blocklist Contact...................................................................................................... 58 Delete Multiple or All Blocklist Contacts.................................................................................58 Move Blocklist Contacts to the Local Contacts...................................................................... 58 Call History.................................................................................................59 Call History Icons.............................................................................................................................. 59 View History Records........................................................................................................................59 Add a History Record to Local Contacts.......................................................................................... 59 Add History Records to Local Contacts/Favorite/Blocklist................................................................ 60 Edit Call History before Calling......................................................................................................... 60 Delete History Records..................................................................................................................... 61 How to Change Settings on WH62/WH63............................................... 61 How to Change Settings on WH66/WH67............................................... 61 Basic Settings....................................................................................................................................62 Advanced Settings.............................................................................................................................62 Change the Default Outgoing Dialer Device..................................................................................... 62 Change the Default Media Playback Device.....................................................................................62 Basic Settings............................................................................................ 63 Advanced Settings.....................................................................................66 Optional Accessories................................................................................ 69 Use the Busylight BLT60...................................................................................................................70 Charge the Mobile Phone on WHC60.............................................................................................. 70 Use the BT50.................................................................................................................................... 71 Use the EHS60................................................................................................................................. 72 Management Platform............................................................................... 72 Yealink USB Connect........................................................................................................................ 72 Manually Pair the Base with the BT50...................................................................................73 Firmware Update.................................................................................................................... 74 Device Status..........................................................................................................................75 Yealink Management Cloud Service................................................................................................. 76 | Contents | v Service & Repair........................................................................................76 FAQ.................................................................................................................................................... 76 Yealink Support..................................................................................................................................76 Yealink Ticket..................................................................................................................................... 77 Safety Instructions............................................................................................................................. 77 | About This Guide | 6 About This Guide This guide contains instructions for connecting and using your WH6X headset. Note: This guide mainly takes the Teams version of WH62/WH66 as an example. · Summary of Changes Summary of Changes · Changes for Guide Version 1.9 · Changes for Guide Version 1.8 · Changes for Guide Version 1.7 · Changes for Guide Version 1.6 · Changes for Guide Version 1.5 · Changes for Guide Version 1.4 · Changes for Guide Version 1.3 · Changes for Guide Version 1.2 · Changes for Guide Version 1.1 Changes for Guide Version 1.9 Revision Modified the three connection methods of the WH62/WH63 connected phones: · Connect the WH62/WH63 to desk phone via USB cable. · Connect the WH62/WH63 to desk phone via EHS cable. · Connect the WH62/WH63 to desk phone via Telephone cable. Updated Section How to Connect WH62/WH63 Added a Security Whitepaper for WH6X. Added the Yealink Support chapter and Yealink Ticket chapter. Security Whitepaper · Yealink Ticket · Yealink Support Added the Yealink Management Cloud Service Yealink Management Cloud Service chapter. Added Phone Type to configure the Unify phone. Advanced Settings Added MFB Once to Second Call to set whether to directly answer the new call or end the current call when receiving a second call. Added Wearing Preference to set the position of the mic arm to optimize the stereo audio for WH62/WH66. Basic Settings Added Busylight to set the Busylight for WH6X. | About This Guide | 7 Changes for Guide Version 1.8 Revision WH62/WH63 added a new ring type for Local Ringtone Type. Updated Section Basic Settings WH62/WH63/WH66/WH67 added the Environment Advanced Settings Adaptation feature. WH62/WH63/WH66/WH67 added the Environment Advanced Settings Adaptation feature. WH62/WH63 supported viewing the SN number of Device Status the headset in the Device status of the Yealink USB Connect. Changes for Guide Version 1.7 Revision WH62/WH63/WH66/WH67 added the Audio Bandwidth configurable. WH66/WH67 added the headset's call can switch to base's hands-free mode. Updated Section Advanced Settings WH62/WH63/WH66/WH67 headset support pairing with multiple devices (Base/WDD60dongle) for office and home mixed office use. WH63/WH67 headset changed the charging lighting effect. Auto-Switch Status and Busylight LED Changes for Guide Version 1.6 Revision WH62/WH63 optimized the function that the Headset Local Ringtone is enabled by default when the headset is connected to the desk phone. Updated Section Basic Settings Changes for Guide Version 1.5 Revision WH62/WH63/WH66/WH67 added the tone indications when the headset enters the pairing mode, and the pairing is successful. WH62/WH63/WH66/WH67 added the feature to unpair the headset with base. WH62/WH63 added the feature that you can check if OTA upgrade is supported in Yealink USB Connect. WH62/WH63/WH66/WH67 added Permanent Conference Mode. Updated Section Add Additional Headset(s) without Docking Unpair the Headset with Base Firmware Update Advanced Settings | About This Guide | 8 Revision WH62/WH63 optimized the function that the Headset Local Ringtone is enabled by default when the headset is connected to the desk phone. Updated Section Basic Settings Changes for Guide Version 1.4 Revision WH66/WH67 added the Local Contacts function. WH66/WH67 added the Call History function. WH62/WH63 added the feature that the USB phone port supports connection to EHS60 to be compatible with the call control function of Cisco, Polycom, Avaya and Grandstream IP phones. WH62/WH63/WH66/WH67 added the feature that you can connect additional headsets without docking. WH66/WH67 added Voice Guidance. WH66/WH67 added the feature that you can place a call from the directory and the call history. Updated Section Local Directory Call History Use the EHS60 Add Additional Headset(s) without Docking Advanced Settings Basic Call Usage on WH66/WH67 Base Changes for Guide Version 1.3 Revision You can turn off busylight through Yealink USB Connect, the busylight will be on only when there is an incoming call. It can optimize battery performance. WH66/WH67 added Bluetooth discoverable time configurable. WH66/WH67 added the feature that you can set base ringtone volume without changing the volume of the headset. WH66/WH67 added the feature that you can configure the date format and time format. WH62/WH66 added Music Mode. Added Equalizer for Calls. Added Call Recording. Updated Section Status and Busylight LED Basic Settings Basic Settings Basic Settings Advanced Settings Advanced Settings Advanced Settings Added USB Computer Audio. Added Noise Suppression. Advanced Settings Advanced Settings Changes for Guide Version 1.2 Make minor corrections. Changes for Guide Version 1.1 Major updates have occurred to the following sections: | Hardware Overview | 9 Revision Updated Section The headset cannot be upgraded when the battery is low (< 10%). Firmware Update · Switch between headset and speakerphone mode. · When the headset disconnects from the base for 1 minute during a call, the call will automatically hang up. · The call will automatically switch to the headset channel during a hands-free call after the headset reconnects. Basic Call Usage on Headset Long press the mute button on the headset to switch between headset and speakerphone mode. WH66 Base & Headset Hardware WH67 Base & Headset Hardware For WH66/WH67, while you are on a call, you cannot adjust the playback volume, and you can only adjust the call volume. Updated Mute Reminder support Added Connection Status support Updated Ring Tones support Adjust the Playback Volume Advanced Settings Use the Busylight BLT60 Basic Settings Hardware Overview · WH62 Base & Headset Hardware · WH63 Base & Headset Hardware · WH66 Base & Headset Hardware · WH67 Base & Headset Hardware WH62 Base & Headset Hardware | Hardware Overview | 10 Name Base 1 Audio Status LED Description Alerts you to the audio status between base and headset. · Solid green: the audio connection between base and headset is normal · Flash orange: the headset is disconnected with base 2 Mute Status LED Alerts you when your headset is muted. 3 PC Button 4 Phone Button 5 (Teams Version) Teams Button 6 (UC Version) Voice Assistant Button Headset 1 Mute Button 2 Volume Up Button 3 Volume Down Button 4 Status and Busylight LED Press to enter the softphone dialing screen. Note: It is not applicable for Teams software temporarily because of the Microsoft Teams issue. Press to answer or end a softphone's call. Press to enter the phone dialing screen, answer, or end a phone's call. · Hold for 2 seconds to activate Cortana integrated in Teams (this requires Microsoft's support). · Press to invoke the Teams client in the idle state. Hold for 2 seconds to activate the voice assistant. Toggle the microphone on and off. Adjust the volume on your headset. Indicates the charging, Teams, or call status. | Hardware Overview | 11 Name 5 Call Control Button Description Use to power the headset on and off. · Hold for 3 seconds to power the headset on. · Hold for 3 seconds to power the headset off. Incoming and active call management depends upon if you have one call or multiple calls. One call: · Press once to answer an incoming call. · Double-press to reject an incoming call. Note: It is not applicable for Teams software temporarily because of the Microsoft Teams issue. · Press once to end a call. Multiple calls: Note: It is not applicable for Teams software temporarily because of the Microsoft Teams issue. · Hold for 2 seconds to answer an incoming call and put the active call on hold. · Hold for 2 seconds to switch between held call and active call. · Press once to end the current call and answer the incoming call. · Double-press to stay on a current call, and to reject a second incoming call. Teams-related features: · Hold for 2 seconds to activate Cortana integrated in Teams (this requires Microsoft's support). · Press once to invoke the Teams client in the idle state. Related concepts Status and Busylight LED WH62/WH63 Base Status LEDs WH63 Base & Headset Hardware | Hardware Overview | 12 Name Base 1 2 3 4 Description PC Button Phone Button (Teams Version) Teams Button (UC Version) Voice Assistant Button Press to enter the softphone dialing screen, answer or end a softphone's call. Note: It is not applicable for Teams software temporarily because of the Teams issue. Press to answer or end a softphone's call. Press to enter the phone dialing screen, answer or end a phone's call. · Hold for 2 seconds to activate Cortana integrated in Teams (this requires Microsoft's support). · Press to invoke the Teams client in the idle state. Hold for 2 seconds to activate the voice assistant. | Hardware Overview | 13 Name 5 Status Indicator Panel Headset 6 Mute Button 7 Call Control Button 8 Volume Control Panel 9 Status and Busylight LED Description Indicate the mute status, audio status, and the headset battery status. For mute status LED: · Solid white: unmuted · Solid red: muted For headset status LED: · Solid green: the audio connection between base and headset is normal · Flash orange: the headset is disconnected with base (power off/ out of range) For headset battery status LED: indicates the headset battery status. No display after the headset is disconnected Toggle the microphone on and off. Use to power the headset on and off. · Hold for 3 seconds to power the headset on. · Hold for 3 seconds to power the headset off. Incoming and active call management depends upon if you have one call or multiple calls. One call: · Press once to answer an incoming call. · Double-press to reject an incoming call. Note: It is not applicable for Teams software temporarily because of the Teams issue. · Press once to end a call. Multiple calls: Note: It is not applicable for Teams software temporarily because of the Teams issue. · Hold for 2 seconds to answer an incoming call and put the active call on hold. · Hold for 2 seconds to switch between held call and active call. · Press once to end the current call and answer the incoming call. · Double-press to stay on a current call, and to reject a second incoming call. Teams-related features: · Hold for 2 seconds to activate Cortana integrated in Teams (this requires Microsoft's support). · Press once to invoke the Teams client in the idle state. Adjust the volume on your headset. Indicates the charging, Teams, or call status. Related concepts Status and Busylight LED WH62/WH63 Base Status LEDs WH66 Base & Headset Hardware | Hardware Overview | 14 Name Base 1 Power LED Description Indicates the base status. 2 Touch Screen · Shows your headset's battery status, headset connection status, etc. · Select items and navigate menus. 3 Speaker Provide hands-free (speakerphone) audio output. 4 Microphone Provide hands-free (speakerphone) audio input. Headset 1 Mute Button · Toggle the microphone on and off. · Long press to switch between headset and speakerphone mode. 2 Volume Up Button Adjust the volume on your headset. 3 Volume Down Button 4 Status and Busylight LED Indicates the charging, Teams, or call status. | Hardware Overview | 15 Name 5 Call Control Button Related concepts Status and Busylight LED Description Use to power the headset on and off. · Hold for 3 seconds to power the headset on. · Hold for 3 seconds to power the headset off. Incoming and active call management depends upon if you have one call or multiple calls. One call: · Press once to answer an incoming call. · Double-press to reject an incoming call. Note: It is not applicable for Teams software temporarily because of the Teams issue. · Press once to end a call. Multiple calls: Note: It is not applicable for Teams software temporarily because of the Teams issue. · Hold for 2 seconds to answer an incoming call and put the active call on hold. · Hold for 2 seconds to switch between held call and active call. · Press once to end the current call and answer the incoming call. · Double-press to stay on a current call, and to reject a second incoming call. Teams-related features: · Hold for 2 seconds to activate Cortana integrated in Teams (this requires Microsoft's support). · Press once to invoke the Teams client in the idle state. WH67 Base & Headset Hardware | Hardware Overview | 16 Name Base 1 Power LED 2 Touch Screen 3 Speaker 4 Microphone Headset 5 Mute Button Description Indicates the base status. · Shows your headset's battery status, headset connection status, etc. · Select items and navigate menus. Provide hands-free (speakerphone) audio output. Provide hands-free (speakerphone) audio input. · Toggle the microphone on and off. · Long press to switch between headset and speakerphone mode. | LED Indicator | 17 Name 6 7 8 Description Call Control Button Use to power the headset on and off. · Hold for 3 seconds to power the headset on. · Hold for 3 seconds to power the headset off. Incoming and active call management depends upon if you have one call or multiple calls. One call: · Press once to answer an incoming call. · Double-press to reject an incoming call. Note: It is not applicable for Teams software temporarily because of the Teams issue. · Press once to end a call. Multiple calls: Note: It is not applicable for Teams software temporarily because of the Teams issue. · Hold for 2 seconds to answer an incoming call and put the active call on hold. · Hold for 2 seconds to switch between held call and active call. · Press once to end the current call and answer the incoming call. · Double-press to stay on a current call, and to reject a second incoming call. Teams-related features: · Hold for 2 seconds to activate Cortana integrated in Teams (this requires Microsoft's support). · Press once to invoke the Teams client in the idle state. Volume Control Panel Status and Busylight LED Adjust the volume on your headset. Indicates the charging, Teams, or call status. Related concepts Status and Busylight LED LED Indicator · Status and Busylight LED · WH62/WH63 Base Status LEDs · WH66/WH67 Icons and Status Indicators Status and Busylight LED The status and busylight LED can indicate the charging or call status of the headset. | LED Indicator | 18 LED Off Flash red slowly Headset State Power off / idle (not on the base) Battery < 5% (low battery) Flash red and green alternatively Firmware update Flash orange slowly Out of range Charging states for WH62/WH66 Flash red Battery <20% Flash green Battery 20% and <100% Solid green Battery 100% (full) Charging states for WH63/WH67 Breathing red Battery < 5% Breathing green Battery 5% and <100% Solid green Battery 100% (full) Calling status Note: You can turn off busylight through Yealink USB Connect, the busylight will be on only when there is an incoming call. It can optimize battery performance. Flash green Fast flashing red Solid red Flash red twice Teams states Solid purple Flash purple Idle Ringing In the call / mute Hold Connecting with Teams Missed call/voice message notification WH62/WH63 Base Status LEDs LED PC/desk phone button Off Glows white Glows green Fast flashes green Flashes green in double Teams button Base State PC/desk phone device is not connected PC/desk phone device is connected and in the idle status In the call Ringing Hold LED Off Glows white Slowly-flashing white | LED Indicator | 19 Base State Teams disconnected Teams connected Receive missed calls/voice mails/Teams connecting WH66/WH67 Icons and Status Indicators Icon Description Battery capacity status Battery charging status One headset connected (idle) Two headsets connected (idle) Three headsets connected (idle) Four headsets connected (idle) One headset in use Two headsets in conference mode Three headsets in conference mode Four headsets in conference mode Smartphone Desk phone PC Note: When the WH66/WH67 is connected to the desk phone using USB, the screen displays the PC icon. It does not affect the performance of the base and phone. Bluetooth mode is on, but no mobile device is connected Icon | How to Power on/off | 20 Description Bluetooth mode is on, and a mobile device is connected How to Power on/off · Power on the Base · Power on the Headset · Power off the Base · Power off the Headset Power on the Base About this task Procedure Plug the base into a power supply using the supplied power adapter. For WH62/WH63 base, all LEDs on the base light up and then go off. For WH66/WH67, the power LED glows red. Related information WH66 Base & Headset Hardware WH67 Base & Headset Hardware Power on the Headset Procedure Do one of the following: · Hold the Call Control button for 3 seconds. | How to Power on/off | 21 · Power on the base and dock the headset in the base. Note: The headset will be charged whenever it is docked in a base that is connected to a power supply. Related tasks Power on the Base Related information Hardware Overview Power off the Base Procedure 1. For WH62/WH66/WH67 base, unplug the power adapter. 2. For WH63 base, unplug the power adapter and disconnect from the USB device. Power off the Headset Procedure Undock the headset and hold the Call Control button for 3 seconds. You hear a "power off" tone indicating headset status. | How to Connect WH62/WH63 | 22 Note: Power off the headset will only disconnect the connection between the base and the headset, but will not delete the pairing information between the base and the headset. How to Connect WH62/WH63 You can connect one or both of the desk phone and the PC. · WH62/WH63 Port Overview · Connect to PC via USB Cable · Connect to Desk Phone via USB Cable · Connect to Desk Phone via EHS Cable · Connect to Desk Phone via Telephone Cable WH62/WH63 Port Overview Connect to PC via USB Cable Procedure 1. Connect one end of the USB cable to the PC port of the base. 2. Connect the other end of the USB cable to the USB port of the PC. | How to Connect WH62/WH63 | 23 Note: For more information on the compatible PC, refer to the specific compatible guide. Important: You need to connect the PC to the micro USB port of the base marked with the text "PC". Connect to Desk Phone via USB Cable You can connect the WH62/WH63 to Yealink, Ploy, Grandstream, and Snom phones. Note: · For more information on compatible desk phones, refer to the WH62/WH63 USB Compatibility List. | How to Connect WH66/WH67 | 24 Connect to Desk Phone via EHS Cable Electronic Hook Switch Cables (EHS wireless headset adapter) provide the desk phone call control with your wireless headset. We offer cables that are compatible with many of the most popular office desk phones. There are three types EHS cable to connect to desk phone, and you can choose one ESH cable according to your desk phone brand. - Remote Control Feature Allow you to remotely control your phone calls, including answering, hanging up, adjusting the volume. EHS EHS60 Desk Phone Brand Cisco/Avaya/Poly/Grandstream Tip: For more information, please refer to Yealink EHS60 wireless headset adapter. EHS61 Mitel/Unify/Yealink Tip: For more information, please refer to Yealink EHS61 wireless headset adapter. - Without Remote Control Feature · Allow you to remotely control your Yealink T3X phone calls, including answering, rejecting, holding, muting, hanging up, switching between multiple calls, and adjusting the volume. · The EHS35 with Yealink/Avaya/Poly/Snom/Grandstream/Fanvil desktop phone can only provide audio without a remote control feature. EHS EHS35 Desk Phone Brand Avaya/Poly/Snom/Grandstream/Mitel/Unify/Fancil/Yealink Tip: For more information, please refer to Yealink EHS35 wireless headset adapter. Note: · For more information on compatible desk phones, refer to the WH62/WH63 USB Compatibility List. · You need to purchase Yealink the EHS wireless headset adapter separately. Connect to Desk Phone via Telephone Cable You can connect the WH62/WH63 to Yealink, Cisco, Avaya, Ploy, Grandstream, Franvil and Snom phones. Note: For more information, please refer to Yealink Telephone Cable for WH62/WH63. How to Connect WH66/WH67 · WH66/WH67 Port Overview · Connect to PC/Desk Phone via the Included USB Cable · Connect to PC/Desk Phone/Smartphone via Bluetooth WH66/WH67 Port Overview | How to Connect WH66/WH67 | 25 Connect to PC/Desk Phone via the Included USB Cable Procedure 1. Connect one end of the included USB cable to the PC port of the base. 2. Connect the remaining end of the USB cable to the USB port of the PC/desk phone. Note: For more information on compatible PC and desk phones, refer to the specific compatible guide. Important: You need to connect the PC to the USB port of the base marked with the text "PC". | How to Connect WH66/WH67 | 26 Connect to PC/Desk Phone/Smartphone via Bluetooth You can connect your WH66/WH67 base to PC, desk phone, or smartphone via Bluetooth. And then you can use your headset to perform call controls for the softphone/smartphone. The base can save the pairing information of 8 Bluetooth devices connected recently. · BT50LED Indicator · Single Bluetooth Connection · Two Bluetooth Connections · Disconnect and Remove Your Bluetooth Device · Edit Your Bluetooth Information · Erase All Bluetooth Pairings · Turn off Bluetooth BT50LED Indicator BT50LED Indicator LED Indicator Flashing blue Solid blue Off Description Bluetooth connecting Bluetooth connected Bluetooth disconnected Single Bluetooth Connection You can connect to PC, smartphone, or Bluetooth headset via Bluetooth. · Connect to PC via Bluetooth Dongle BT50 · Connect to Smartphone · Connect to Desk Phone Connect to PC via Bluetooth Dongle BT50 You can connect the base to PC via Bluetooth dongle BT50. The base and the BT50 are pre-paired and ready to use out of the box. The Bluetooth range is 30m/100ft. About this task Note: If you connect the base to PC via built-in Bluetooth, the base can only support voice pickup and audio playback. Procedure Connect the BT50 into a USB port on your PC. After a successful connection, the BT50 LED indicator glows blue. | How to Connect WH66/WH67 | 27 Note: To manually pair the base with the BT50, please use Yealink USB connect. For more information on the compatible PC, refer to the specific compatible guide. Related tasks Manually Pair the Base with the BT50 Connect to Smartphone You can connect the base to a smartphone via built-in Bluetooth. Procedure 1. Do the following: · For Teams version: Tap or the user account avatar, and tap Bluetooth. · For UC version: Tap . The base automatically enters the pairing mode. 2. Make sure the Bluetooth is turned on. 3. On your smartphone, turn on Bluetooth and select Yealink WH66/Yealink WH67. Note: · The Yealink WH66/Yealink WH67 is the default device name. You can edit the base's Bluetooth device name. For more information on the compatible smartphone, refer to the specific compatible guide. · You can sync mobile contacts to WH66/WH67 as temporary contacts by enabling Contact Sharing permissions on your mobile phone. Related tasks Edit Your Bluetooth Information Related information Mobile Contacts Connect to Desk Phone You can connect the base to your desk phone via Bluetooth. | How to Connect WH66/WH67 | 28 Procedure 1. Do the following: · For Teams version: Tap or the user account avatar, and tap Bluetooth. · For UC version: Tap . The base automatically enters the pairing mode. 2. Make sure the Bluetooth is turned on. 3. On your desk phone, turn on Bluetooth and select Yealink WH66/Yealink WH67. Note: If your desk phone does not support Bluetooth or you do not want to use the built-in Bluetooth, you can connect the base via the pre-paired BT50. To manually pair the base with the BT50, please use Yealink USB connect. For more information on compatible desk phones, refer to the specific compatible guide. Related tasks Manually Pair the Base with the BT50 Two Bluetooth Connections You can connect up to two Bluetooth devices at the same time. Disconnect and Remove Your Bluetooth Device You can disconnect your Bluetooth device from your base and still keep it paired. When you disconnect a Bluetooth device, it remains paired so that you can reconnect it to your base. You can also remove your Bluetooth device so that it is no longer paired or connected to the base. Procedure 1. Do the following: · For Teams version: Tap or the user account avatar, and tap Bluetooth. · For UC version: Tap . 2. Tap the connected Bluetooth device, or tap and select Disconnect. After you disconnect the device, "Disconnected" displays below the corresponding device. 3. Tap , and select Remove. The screen prompts you whether to remove the device. 4. Confirm the action. Edit Your Bluetooth Information You can change the base's Bluetooth device name to identify your base to other devices. | How to Wear | 29 Procedure 1. Do the following: · For Teams version: Tap or the user account avatar, and tap Bluetooth. · For UC version: Tap . 2. Tap My Bluetooth Information. 3. Select / to edit the device name. Note: When the Bluetooth is turned off or is starting, you cannot edit the Bluetooth device name. Erase All Bluetooth Pairings You can erase all saved Bluetooth device pairings. Procedure 1. Do the following: · For Teams version: Tap or the user account avatar, and tap Bluetooth. · For UC version: Tap . 2. Tap / . The screen prompts you whether to clear the list of paired devices. 3. Confirm the action. Turn off Bluetooth Procedure 1. Do the following: · For Teams version: Tap or the user account avatar, and tap Bluetooth. · For UC version: Tap . 2. Turn off Bluetooth. Note: When Bluetooth is turned off, mobile contacts synchronized as temporary contacts on WH66/WH67 will be cleared, but mobile contacts saved locally will be saved. How to Wear · WH62/WH66 Headset · WH63/WH67 Headset WH62/WH66 Headset The headset can be worn with the microphone on the left or the right. | How to Wear | 30 If necessary, you can bring the microphone closer or farther from your mouth. · How to Replace Ear Cushions How to Replace Ear Cushions WH63/WH67 Headset Your headset comes configured for your right ear with a pre-installed large eartip. You can also configure your headset for your left ear, install a different sized eartip and earhook, install the headband, or install the neckband. · Wearing Styles · Remove the Pre-installed Eartip from the Headset · Earhook & Eartip Assembly · Headband Assembly · Neckband Assembly Wearing Styles There are four wearing styles for WH63/WH67 headset. · Eartip wearing style: faster to wear | How to Wear | 31 · Earhook & Eartip wearing style: enhance wearing stability · Headband wearing style: comfortable to wear The headset can be worn with the microphone on the left or the right. | How to Wear | 32 · Neckband wearing style: preserve your hairstyle Remove the Pre-installed Eartip from the Headset When you need to change the wearing styles, you can do the following: 1. Gently pull the eartip from the headset. | How to Wear | 33 Note: To wear the headset on the right ear but with a different size eartip or wear the headset on the left, select the size you want and reinstall in reverse order as shown. Earhook & Eartip Assembly The headset can be assembled for wearing on the left or right ear. Note: Before installing the earhook & eartip, remove the pre-installed eartip from the headset. For Right ear: 1. Align the earhook ( port) as shown and insert it onto the headset. Be sure the earhook is flat against the headset and rotate the earhook up 90°. | How to Wear | 34 2. Choose the size of eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown. Press on to attach. The earhook is flexible, and can be bent to suit your ear for a secure and comfortable fit. For left ear: The difference between the right ear and the left ear assembly is that the direction of the earhook is different. Related information Remove the Pre-installed Eartip from the Headset Headband Assembly The headset can be rotated for wearing on the left or right ear. Note: Before installing the headband, remove the pre-installed eartip from the headset. For Right ear: | How to Wear | 35 1. Hold the headband, so it is aligned to receive the headset as shown and insert the headset into the headband. 2. Rotate the headset down. 3. To optimize the position of the headset, push the headset in so the microphone is close to the corner of your mouth. Note: The headband is adjustable, and can be adjusted to the most comfortable fit. For Left ear: | How to Wear | 36 Related information Remove the Pre-installed Eartip from the Headset Neckband Assembly The headset can be assembled for wearing on the left or right ear. Note: Before installing the neckband, remove the pre-installed eartip from the headset. For Right ear: 1. Align the short shot ( against the headset. port) as shown and insert it onto the headset. Be sure the short shot is flat 2. Choose the size of eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown. Press on to attach. | How to Wear | 37 For Left ear: 1. Remove the pre-installed connecting rod. 2. Install the connecting rod to the other end of the neckband. | How to Wear | 38 3. Align the short shot ( port) as shown and insert it onto the headset. 4. Choose the size of eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown. Press on to attach. | How to Use | 39 How to Use · Pair the Headset with Base · Unpair the Headset with Base · Adjust the Playback Volume · How to Reset to Factory · Security Whitepaper Pair the Headset with Base Before you begin The base has been connected to a power supply. Procedure Dock the headset in a base. Results The headset is successfully paired with the base. The LED on the headset glows green for 5 seconds, and then indicates the charging status. Note: After the primary headset is paired, the primary headset will keep paired even you undock it. You can pair up to three additional headsets to the base for conferencing. After the conference ends, all additional headsets will disconnect from the base automatically. Related tasks Add Additional Headset(s) During a Call Add Additional Headset(s) When the Base is Idle Unpair the Headset with Base | How to Use | 40 Before you begin The headset has paired with the base. Procedure Press the Mute button and Call Control button for 3 seconds until the LED on the headset flashes orange and you hear "out of range". Results The headset and the base are unpaired. Adjust the Playback Volume Procedure 1. On the WH66/WH67 base, do one of the following: a. Swipe down from the top of the screen. b. Drag the slider to adjust the volume quickly. 2. On the WH62/WH66 headset, press the Volume Up/Volume Down button. 3. On the WH63/WH67 headset, slide up or down on the volume control panel. Note: The playback volume can also be adjusted while you are on a call. For WH66/WH67, while you are on a call, you cannot adjust the playback volume, and you can only adjust the call volume. How to Reset to Factory Resetting configuration clears the list of paired devices and resets all settings. · Reset Configuration on WH62/WH63 Base · Reset Configuration on WH66/WH67 Base Reset Configuration on WH62/WH63 Base Procedure Hold the PC button and Phone button for 6 seconds. Results The base will reboot and all settings will return to their default values. | How to Manage Calls | 41 Reset Configuration on WH66/WH67 Base Procedure 1. Do the following: · For Teams version: Tap or the user account avatar. Go to Settings > Advanced Settings > Reset Configuration. · For UC version: Tap . Go to Advanced Settings > Reset Configuration. The screen prompts you whether to reset configuration or not. 2. Confirm the action. Results The base will reboot and all settings will return to their default values. Security Whitepaper If many wireless headsets are used simultaneously, such as in call centers and centralized office scenarios, users may experience less-than-optimal audio quality due to density issues. Moreover, all wireless technologies have a limit on density capacity due to the limit of available radio channels. At the same time, there are many factors affecting the deployment density, such as building layout and transmit power. Therefore, a good deployment plan is very important. Note: For more information, please refer to Yealink DECT Headset Security Whitepaper. How to Manage Calls · Basic Call Usage on Headset · Basic Call Usage on WH62/WH63 Base · Basic Call Usage on WH66/WH67 Base · Merge Two Calls on WH62/WH63 · Merge Two Calls on WH66/WH67 · Multi-Headset Conference Calls · Transfer a Call from Desk Phone to Headset · Transfer a Call from Headset to Desk Phone · Multiple Calls Handling | How to Manage Calls | 42 Basic Call Usage on Headset Headset Function Answer call End call Reject call Redial Hold/resume call Adjust volume Action Press the Call Control button or undock the headset (determined by the value of "Auto Answer when undocked"). Press the Call Control button or dock the headset. Note: When the headset disconnects from the base for 1 minute during a call, the call will automatically hang up. Double-press the Call Control button. Note: For WH66 headset, it is not applicable for Teams software temporarily because of the Microsoft Teams issue. Double-press the Call Control button. Note: It is not applicable for Teams software temporarily because of the Microsoft Teams issue. Hold the Call Control button for 2 seconds. Note: It is not applicable for Teams software temporarily because of the Microsoft Teams issue. For WH63/WH67: slide up/down on the volume control panel. For WH62/WH66: press the Volume Up/Volume Down button. Headset | How to Manage Calls | 43 Function Action Mute/un-mute microphone Press the Mute button. For WH62/WH66, you can also move the microphone boom-arm up/down to mute/ unmute. Switch between headset Long press the Mute button. and speakerphone mode Note: It is only applicable to WH66/WH67. Note: For WH66/WH67, the call will automatically switch to the headset channel during a handsfree call after the headset reconnects. | How to Manage Calls | 44 Basic Call Usage on WH62/WH63 Base WH62/WH63 Base Function Action Answer/end a softphone's call Press the PC button. Answer/end a desk phone's call Press the Phone button. Reject a softphone's call Double-press the PC button. Note: It is not applicable for Teams software temporarily because of the Microsoft Teams issue. Reject a desk phone's call Double-press the Phone button. Redial a softphone's call Double-press the PC button. Note: It is not applicable for Teams software temporarily because of the Microsoft Teams issue. Redial a desk phone's call Double-press the Phone button. Activate Cortana Hold the Teams button for 2 seconds. (this requires Microsoft's support). Invoke the Teams client Press the Teams button in the idle state. | How to Manage Calls | 45 Basic Call Usage on WH66/WH67 Base Function Place a new call Place a call from the directory Place a call from the call history Answer call End call Reject call Silence a call (UC version) Hold call Resume call Adjust volume Action 1. Tap the connected device CARD or (Teams version)/ (UC version). 2. Enter the desired number. 3. Select the desired outgoing dialing device. 4. Tap Call. 1. Tap > Contacts (Teams version)/ (UC version). 2. Select the desired contact group and find the desired contact. 3. Tap the contact to enter the detail screen. 4. Tap . 1. Tap > History or tap > (Teams version). Tap or , and tap (UC version). 2. Select the desired call record to place a call. Tap . Tap . (Teams version) Tap . (UC version) Tap . Tap . (Teams version) Tap . (UC version) Tap > Hold. Tap Resume. (Teams version) Tap and drag the slider. (UC version) Tap or . Mute/un-mute microphone (Teams version) Tap / . (UC version) Tap / . Place a new call during a call Tap > New call. Redial 1. Tap or the user account avatar; for UC version, tap . 2. Tap Redial. 3. Select a device to redial. Note: It is only available for Teams version. | How to Manage Calls | 46 Merge Two Calls on WH62/WH63 You can merge two calls into one conference call. (It is not applicable for Teams software temporarily because of the Teams issue.) Before you begin · The base is connected to the PC and phone via USB. · There is an active softphone call and an active phone call on the base. Procedure 1. Hold the PC button and Phone button for 2 seconds. Two calls are merged. 2. To split the conference, hold the PC button or Phone button for 2 seconds. After splitting the conference, the call corresponding to the button is active, and the other one is placed on hold. Merge Two Calls on WH66/WH67 You can merge two calls into one conference call. Before you begin There are two calls on the base, and one of them is on the connected USB device. Note: It is not applicable for Teams software temporarily because of the Microsoft Teams issue. Procedure 1. Tap > Merge Calls. 2. To split the conference, tap > Split Conf. Multi-Headset Conference Calls Up to three additional headsets can be connected to one base for conferencing. · Add Additional Headset(s) During a Call · Add Additional Headset(s) When the Base is Idle · Add Additional Headset(s) without Docking · End or Leave a Conference Call Add Additional Headset(s) During a Call Procedure 1. Dock an additional headset in the primary headset's base. For WH66/WH67, you can also go to > Add Headset. A tone indication will play in the primary headset. | How to Manage Calls | 47 2. Press the Call Control button on the primary headset to accept the additional headset to the conference. The audio will now be shared between headsets. Additional headsets are muted by default when they pair. Note: When the call ends, the additional headset will disconnect from the base. Additional headsets use their own tuning settings while in conferencing mode. You can mute and adjust the volume in your headset without changing the settings on any other paired headsets. Add Additional Headset(s) When the Base is Idle About this task Procedure 1. Undock the primary headset. 2. Dock an additional headset in the primary headset's base. For WH66/WH67, you can also tap or the user account avatar, then go to Settings > Basic Settings > Add Headset > . 3. For WH66/WH67, select As secondary to add the headset as an additional conference headset. A tone indication will play in the primary headset. 4. Press the Call Control button on the primary headset within 10s to accept the additional headset to the conference. Once the call is established by primary headset, the audio will be shared between headsets. When the call ends, the additional headset will disconnect from the base. By default, the additional headset will be muted. Note: Additional headsets use their own tuning settings while in conferencing mode. You can mute and adjust the volume in your headset, but it dose not affect any other paired headsets. | How to Manage Calls | 48 Add Additional Headset(s) without Docking Procedure 1. Power off the additional headset by pressing the Call Control button for 3 seconds without docking until you hear "power off". 2. Put the additional headset into pairing mode by pressing the Call Control button for 5 seconds until you hear "power on, pairing mode", and the button flashes orange. 3. Put the base into pairing mode. · For WH62/WH63 in idle state, press the PC button for 5 seconds until the button flashes green and white. · For WH66/WH67 during a call, go to > Add Headset > Pair without docking. A tone indication will play in the primary headset. 4. Press the Call Control button on the primary headset within 10s to accept the additional headset. Results When the additional headset is added successfully, you will hear "new headset joined" in the primary headset. End or Leave a Conference Call · To end the conference for all headsets: 1. Press the Call Control button on the primary headset, or dock the primary headset in the base. · To leave the conference: 1. Press the Call Control button on the additional headset, the conference call will continue for all other headsets. Transfer a Call from Desk Phone to Headset Before you begin · The base is connected to the Yealink phone via USB. · A call is answered on the phone using the handset or speakerphone. Procedure 1. For WH62/WH63, do one of the following: · Press the Call Control button on the headset. · Lift the headset from the base. If necessary, press the HEADSET key on the desk phone. The audio will transfer from the desk phone to the headset. 2. For WH66/WH67, press the HEADSET key on the desk phone. The audio will transfer from the desk phone to the headset. Transfer a Call from Headset to Desk Phone | Auto-Switch | 49 Before you begin · The base is connected to the Yealink phone via USB. · A call is answered on the headset. Procedure Do one of the following on the desk phone: · Pick up the handset. · Press the speakerphone key. The audio will transfer from the headset to the desk phone. Multiple Calls Handling The headset and base can accept and handle multiple calls at the same time. Note: It is not applicable for Teams software temporarily because of the Microsoft Teams issue. Multiple Call Handling End the current call and answer the incoming call Put current call on hold and answer the incoming call Action Press the Call Control button. Hold the Call Control button for 2 seconds. For WH66/WH67, you can also answer on the base. Switch between held call and active call Hold the Call Control button for 2 seconds. For WH66/WH67, you can also tap (for Teams version) / tap the held call (for UC version) on the base. Reject incoming call, while on a current call Double-press the Call Control button. For WH66/WH67, you can also reject on the base. Auto-Switch WH6X series headsets support pairing multiple devices (Base/WDD60 dongle) for office and home, providing a seamless hybrid work experience. Take the paired headset to the office or home and it will automatically connect to the base or WDD60. Note: · One headset and base/WDD60 only needed to be paired once. · One headset can only be connected to one WDD60 or one base. About this task: You need to purchase the WDD60 separately, and do the following to pair the WDD60. Note: The headset and the base are pre-paired and ready for use. You just only need to dock the headset to the base, and they will pair automatically. Manually pair a headset with WDD60 | Local Directory | 50 1. Press and hold the Call Control button of the headset for 5 seconds and you can hear the voice prompt "Power on, pairing mode". 2. Connect the WDD60 to the PC and put it into pairing mode. 3. The headset and the WDD60 will pair automatically and the headset's LED indicator glows blue. Local Directory WH66/WH67 supports operations such as adding, editing, and deleting contacts through the screen. · Local Contacts · Mobile Contacts · Favorite · Blocklist Local Contacts You can store up to 1500 contacts in your Local Contacts. · Add a New Local Contact · View Local Contacts · Search for Local Contacts · Edit Local Contacts · Delete a Local Contact · Delete Multiple or All Local Contacts · Move Local Contacts to the Favorite/Blocklist Add a New Local Contact Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap > . · For UC version: Tap or tap > . 2. Select the Local Contacts list. 3. Tap . 4. Enter your contact's information. | Local Directory | 51 5. Tap Done. View Local Contacts Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap > . · For UC version: Tap or tap > . 2. Select the Local Contacts list. 3. Tap the desired contact to view the details. Search for Local Contacts Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap > . · For UC version: Tap or tap > . 2. Select the Local Contacts list. 3. Tap . 4. Enter your search criteria. Results The contacts whose name or phone number matches the search string will be displayed in the result list. Edit Local Contacts Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap > . · For UC version: Tap or tap > . 2. Select the Local Contacts list. 3. Tap the desired contact. 4. Tap . 5. Edit the contact information. 6. Tap Done. | Local Directory | 52 Delete a Local Contact Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap > . · For UC version: Tap or tap > . 2. Select the Local Contacts list. 3. Tap the desired contact to enter the detail screen. 4. Tap Delete > Yes. Delete Multiple or All Local Contacts Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap > . · For UC version: Tap or tap > . 2. Select the Local Contacts list. 3. Long tap the contact. 4. Select the desired contacts or select all. 5. Tap > Delete > Yes. Move Local Contacts to the Favorite/Blocklist You can move local contacts to the Favorite/Blocklist. After a contact is moved to Favorite/Blocklist, the contact is automatically deleted from the original list. About this task Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap > . · For UC version: Tap or tap > . 2. Select the Local Contacts list. 3. Long tap the contact. 4. Select the desired contacts or select all. 5. Tap > Favorites. | Local Directory | 53 Mobile Contacts You can sync mobile phone contacts to WH66/WH67 via Bluetooth, up to 500 contacts can be stored. 1. Connect your Bluetooth-enabled mobile phone to WH66/WH67. 2. Enable the Contact Sharing feature in your phone. · Update the Mobile Contacts · Save Mobile Contacts to the Local Contacts/Favorite/Blocklist · Search for Mobile Contacts Related tasks Connect to Smartphone Update the Mobile Contacts You can update the Mobile Contacts to synchronize the contacts you add, edit, and delete on the mobile phone to your WH66/WH67. About this task Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap > . · For UC version: Tap or tap > . 2. Select your Mobile Contacts list. 3. Tap . Save Mobile Contacts to the Local Contacts/Favorite/Blocklist You can save any mobile contact to the Local Contacts, to conveniently call this contact after disconnecting the mobile phone from the WH66/WH67. About this task Make sure your Bluetooth-enabled mobile phone has been paired with and connected to your WH66/ WH67, and mobile Contact Sharing feature is enabled. Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap > . · For UC version: Tap or tap > . 2. Select your Mobile Contacts list. 3. Tap the desired contact. 4. Tap . | Local Directory | 54 5. Select the contact group such as Local Contacts, Favorite, Blocklist. 6. Optional: Edit your contact's information. 7. Tap Done. Note: To quickly download more Mobile contacts, do the following: a. Long tap any contact. b. Select the desired contacts or select all. c. tap > Local Contacts/Favorite/Blocklist. Search for Mobile Contacts Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap > . · For UC version: Tap or tap > . 2. Select your Mobile Contacts list. 3. Tap . 4. Enter your search criteria. Results The contacts whose name or phone number matches the search string will be displayed in the result list. Favorite Favorites are the contacts in your Local Directory that you call most often, up to 100 favorite contacts can be stored. · Add a New Contact to Your Favorites · View Favorites · Search for Favorites · Edit Favorites · Delete a Favorite · Delete Multiple or All Favorites Add a New Contact to Your Favorites Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap · For UC version: Tap or tap > . 2. Select the Favorite list. 3. Tap . > . | Local Directory | 55 4. Enter your contact's information. 5. Tap Done. Note: · To quickly move contacts to Favorites, see Move Local Contacts to the Favorite/Blocklist. · To download a Mobile contact to Favorites, see Save Mobile Contacts to the Local Contacts/ Favorite/Blocklist. View Favorites Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap > . · For UC version: Tap or tap > . 2. Select the Favorite list. 3. Tap the desired contact to view the details. Search for Favorites Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap · For UC version: Tap or tap > . 2. Select the Favorite list. 3. Tap . 4. Enter your search criteria. > . Results The contacts whose name or phone number matches the search string will be displayed in the result list. Edit Favorites Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap · For UC version: Tap or tap > . 2. Select the Favorite list. 3. Tap the desired contact. > . | Local Directory | 56 4. Tap . 5. Edit the contact information. 6. Tap Done. Delete a Favorite Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap > . · For UC version: Tap or tap > . 2. Select the Favorite list. 3. Tap the desired contact to enter the detail screen. 4. Tap Delete > Yes. Delete Multiple or All Favorites Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap > . · For UC version: Tap or tap > . 2. Select the Favorite list. 3. Long tap the contact. 4. Select the desired contacts or select all. 5. Tap > Delete > Yes. Blocklist You can store up to 100 contacts in your Blocklist. Incoming calls from the Blocklist will be rejected automatically. · Add a New Contact to Your Blocklist · View Blocklist Contacts · Edit Blocklist Contacts · Delete a Blocklist Contact · Delete Multiple or All Blocklist Contacts · Move Blocklist Contacts to the Local Contacts Add a New Contact to Your Blocklist About this task | Local Directory | 57 Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap > . · For UC version: Tap or tap > . 2. Select the Blocklist list. 3. Tap . 4. Enter your contact's information. 5. Tap Done. Note: · To quickly move contacts to Blocklist, see Move Local Contacts to the Favorite/Blocklist. · To download a Mobile contact to Favorites, see Save Mobile Contacts to the Local Contacts/ Favorite/Blocklist. View Blocklist Contacts Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap > . · For UC version: Tap or tap > . 2. Select the Blocklist list. 3. Tap the desired contact to view the details. Edit Blocklist Contacts Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap · For UC version: Tap or tap > . 2. Select the Blocklist list. 3. Tap the desired contact. 4. Tap . 5. Edit the contact information. 6. Tap Done. > . Delete a Blocklist Contact Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap > . · For UC version: Tap or tap > . 2. Select the Blocklist list. 3. Tap the desired contact to enter the detail screen. 4. Tap Delete > Yes. Delete Multiple or All Blocklist Contacts Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap > . · For UC version: Tap or tap > . 2. Select the Blocklist list. 3. Long tap the contact. 4. Select the desired contacts or select all. 5. Tap > Delete. Move Blocklist Contacts to the Local Contacts Procedure 1. Do the following: · For Teams version: Tap > Contacts or tap > . · For UC version: Tap or tap > . 2. Select the Blocklist list. 3. Long tap the contact. 4. Select the desired contacts or select all. 5. Tap > > Local Contacts/Favorites. | Local Directory | 58 | Call History | 59 Call History WH66/WH67 supports operations such as adding, editing, and outgoing call history, up to 300 histories can be stored. · Call History Icons · View History Records · Add a History Record to Local Contacts · Add History Records to Local Contacts/Favorite/Blocklist · Edit Call History before Calling · Delete History Records Call History Icons Each icon in the Call History indicates the corresponding call history status. Icons Description Missed Call Placed Call Received Call View History Records The history record saves the call information such as the caller's name, number and call duration. Procedure 1. Do the following: · For Teams version: Tap > History. Or tap > . · For UC version: Tap or , and select . 2. Select the desired list to view the history. 3. Select the desired call history and tap . Add a History Record to Local Contacts To identify someone's call the next time, you can save a history record to the Local Contacts. Procedure 1. Do the following: · For Teams version: Tap > History or tap > . · For UC version: Tap or and select . 2. Select the desired list. 3. Select the desired call history and tap 4. Tap > Add. 5. Edit the contact information. 6. Tap Done. to enter the detail screen. Add History Records to Local Contacts/Favorite/Blocklist You can add multiple histories directly to your local contacts/Favorite/Blocklist. Procedure 1. Do the following: · For Teams version: Tap > History or tap > . · For UC version: Tap or and select . 2. Select the desired list. 3. Long tap the history. 4. Choose the desired histories or choose all. 5. Tap > Local Contacts/Favorite/Blocklist. Edit Call History before Calling Procedure 1. Do the following: · For Teams version: Tap > History or tap > . · For UC version: Tap or and select . 2. Select the desired list. 3. Select the desired call history and tap 4. Tap > Edit before calling. 5. Edit the number and tap Call. to enter the detail screen. | Call History | 60 | How to Change Settings on WH62/WH63 | 61 Delete History Records Procedure 1. Do the following: · For Teams version: Tap > History or tap > . · For UC version: Tap or and select . 2. Select the desired list. 3. Long tap the history. 4. Choose the desired histories or choose all. 5. Tap > Delete > Yes. How to Change Settings on WH62/WH63 Headset, base, and general settings can be changed via Yealink USB Connect. Related information Yealink USB Connect How to Change Settings on WH66/WH67 Headset, base, and general settings can be changed on the WH66/WH67 base. · Basic Settings | How to Change Settings on WH66/WH67 | 62 · Advanced Settings · Change the Default Outgoing Dialer Device · Change the Default Media Playback Device Basic Settings For Teams version: Tap or the user account avatar, and go to Settings > Basic Settings to access the basic settings menu. For UC version: Go to > Basic Settings to access the basic settings menu. Advanced Settings For Teams version: Tap or the user account avatar, and go to Settings > Advanced Settings to access the advanced settings menu. For UC version: Go to > Settings > Advanced Settings to access the advanced settings menu. Change the Default Outgoing Dialer Device When there are multiple devices connected to the base, you can select the default outgoing dialer device. Procedure 1. Tap on the idle screen. 2. Do the following: · For Teams version: Tap the desired outgoing dialer device. · For UC version: Tap Selected as audio device. Change the Default Media Playback Device When there are multiple devices connected to the base, you can change the default music playback device. Procedure 1. Tap on the idle screen. | Basic Settings | 63 2. Do the following: · For Teams version: Tap the desired media playback device. · For UC version: Tap Selected as playback device when two Bluetooth devices are connected. Basic Settings General Settings Note: It is only applicable to WH66/WH67. Language Bluetooth Add Headset Select the screen text language from a list of 13 languages. Enable/disable the Bluetooth. Note: Enable this function you can do the following: · Open discover: Enable the Bluetooth of WH66/WH67 to be discovered by your mobile device. · Discoverable time: Select timeout period for Bluetooth to be discovered. Default: 5min. Add additional headsets to the base. Time&Date Select the time format and day format. · Time Format: 12 Hour/24 Hour can be selected on the device. Default: 24 Hour. · Date Format: Day, Month/Month, Day can be selected on the device. Default: Month, Day. · Manual Time: Enable this function to set the date and time manually. Busylight Set the status of Busylight. · Syn (default): Synchronize device state. When the device has no state, it is in the off state. · Available: Solid green (The status bar of the LCD idle interface shows a green icon). · DND: Solid red (The status bar of the LCD idle interface shows a red icon). · Off: It remains off even if synchronized with a state. There is no icon in the status of the LCD Idle interface, and the light is not on when there is a call status. Display Settings Note: It is only applicable to WH66/WH67. | Basic Settings | 64 Backlight Set the backlight active level and backlight time. Note: To save power, the backlight will be forcibly turned off if there is no operation for 24 hours. Backlight Active Level Screensaver/Screensaver Wait Time Screensaver Background Teams User Name Set the screen brightness Change the waiting time for the screen saver. Set whether to display the built-in or the custom screensaver. Configure whether the Teams user name displays on the home screen when the device disconnects with PC. Default: Personal Mode. · Personal Mode: Display the Teams user name when the device disconnects with PC. · Hot Desking Mode: Do not display the Teams user name when the device disconnects with PC. Note: It is only available for Teams version. Dark Theme Themes Turn on/off dark theme. The dark theme changes the default bright background color to a darker color, which is easier on the eyes in low-light environments or if you prefer less bright screens. Note: It is only available for Teams version. Change the background and card style. Note: It is only available for UC version. Sound Settings | Basic Settings | 65 Ring Tones Dial Tone You can choose the mobile device/PC softphone/desk phone to set the followings: Headset Local Ringtone: For WH62/WH63: [Connect to PC softphone] If there is no ringtone in the headset when the call comes in, you can enable this feature to make the headset play the built-in ringtone. Default: Off. [Connect to desk phone] If this feature is enabled, the headset will play the built-in ringtone when the phone has an incoming call. You can turn off this feature via Yealink USB Connect. If the phone has its own ringtone, you can disable the Headset Local Ringtone. Default: On. For WH66/WH67: If there is no ringtone in the headset when the call comes in, you can enable this feature to make the headset play the built-in ringtone. Default: Off. Note: When connecting the device via USB: · For WH62/WH63: it only controls whether the built-in ringtone is played in the headset. · For WH66/WH67: if the headset is not docked in the base, it only controls whether the built-in ringtone is played in the headset; otherwise, it can control whether the built-in ringtone is played in the base. Base Ringtone Volume: Set base ringtone volume between 0-100. Default: 50. When base ringtone volume is 0, the volume of headset and your desk phone or mobile device is not changed. When you change the ringtone volume of headset and your desk phone or mobile device, the base ringtone volume is not changed. Ring Tone Type: Select the ringtone type for the base. Enable/disable the paired headset to play a dial tone when entering the dialing screen. Note: It is only applicable to WH66/WH67. Keypad Tone Wearing Preference Enable/disable the paired headset to produce a sound when pressing the keypad keys. You can select the position of the mic arm to optimize the stereo audio. · Boom Arm on Right Side · Boom Arm on Left Side Note: It is only applicable to WH62/WH66. PC Softphone Call Control with Softphone Set whether to enable USB call control. | Advanced Settings | 66 Headset Local Ringtone Base Ringtone Volume Local Ring Type Deskphone Headset Local Ringtone Base Ringtone Volume Local Ring Type Related tasks Use the Busylight BLT60 Set whether a local ringtone is transmitted from the headset when a call comes from the PC connected via USB. If there is no ringtone in the headset when the call comes in, you can enable this feature to make the headset plays the built-in ringtone. Set the base ring volume when a call comes from a device connected via USB. Select the local ringtone for incoming calls from USB-connected devices. Set whether a local ringtone is transmitted from the headset when a call comes from a device connected via USB. If there is no ringtone in the headset when the call comes in, you can enable this feature to make the headset plays the built-in ringtone. Set the base ring volume when a call comes from the deskphone connected via USB. Select the local ringtone for incoming calls from USB-connected devices. Advanced Settings · For Yealink USB Connect application: Click Device settings > Advanced Settings to access the advanced settings menu. · For display screen: Tap > Advanced Settings to access the advanced settings menu. General Settings Audio Bandwidth Wideband provides batter audio, and narrowband provides better battery life. · Narrowband · Wideband Wireless Range Select the wireless range between the headset and base. When the headset exceeds the preset wireless range, it will prompt you out of range. If you experience signal interference from other wire devices, select Medium or Short. · Long: the wireless range is up to 150 m. · Medium: the wireless range is up to 30 m. · Short: the wireless range is up to 10 m. Voice Announcements Enable/disable the paired headset to play voice announcements. · Battery Low: battery < 5% · Out of range | Advanced Settings | 67 Voice Guidance Language USB Computer Audio Music Mode Mute Reminder Select the voice guidance from a list of 4 languages. Or choose Follow screen language. Default: English. · English. · Deutsch. · French. · Spanish. · Follow screen language. Note: When you choose Follow screen language, the voice guidance will use the default English if the screen language is not in the voice guidance language list. This setting determines when your headset receives audio from a connected PC. Default: Instant. · Instant: To have the audio (not call audio) turned on instantly. · Delayed: To have the audio (not call audio) turned on automatically with a brief delay. The delay will filter out short notifications sounds from the PC. · Never: To never have audio (not call audio) in the headset. · Always: to always have audio in the headset, this will affect the battery life. Enable/disable to optimize audio for music. Disable music mode to optimize battery performance. Default: On Note: · Audio quality for calls is not affected by this setting. · Enable the music mode will affect the deployment density. For more information about deployment density, refer to Yealink WH6X Deployment and Density White paper. · After you pair multiple headsets on the base, the music mode is automatically disabled, the sound quality is switched to the call mode sound quality. · Only WH62/WH66 support. The dual headsets support stereo audio, the side with microphone is for R. Enable/disable the paired headset to play a periodic audio reminder when the microphone is muted. Note: The detection mechanism of microphone mute status: · Headset mode: If the microphone boom-arm is moved down (only for WH62/WH66) and the headset is in the mute status during the call, the headset will play a "Muted" audio reminder when the interval between two sound sources detected by the microphone exceeds 5 seconds. · Speakerphone mode (only for WH66/WH67): The base will play a "Muted" audio reminder when the interval between two sound sources detected by the microphone exceeds 5 seconds. | Advanced Settings | 68 Mute Reminder Interval Audio Play when Docked Configure the interval time to play a periodic audio reminder when the microphone is muted. Note: It appears only if Mute Reminder is enabled. Only when you speak continuously, will the headset play the audio reminder according to this configured period. Dock the headset to the base to play audio when not on a call, and the sound is played on the speaker or headset. Default: Speaker · Speaker · Headset Note: It is only applicable to WH66/WH67. Environment Adaptation Configure the headset performance in different usage environments. · Quiet Environment (Default) · Noise Environment Platform Change the platform between UC and Teams. Note: If you want to change the platform, contact your Yealink support team. Calling Settings Auto Dial Call Device Call Priority Enable/disable the base to automatically dial the entered number within 5 seconds. Select which device to use for outgoing call. Select which call takes priority when a second call is accepted. · New call: The first call is placed on hold and the new call is active. · Current call: The first call is active and the new call is placed on hold. MFB Once to Second Call Set whether to directly answer the new call or end the current call when receiving a second call. · End current call only · Answer new incoming call Call Recording Enable/disable calls from mobile devices or desk phones to be recorded on your PC. The supplied USB cable needs to be connected between the base and the PC, and additional recording software is required. Default: Off. Phone Type If you use a USB connection for the Unify Phone, you need to change the configuration. · Normal (Other phones) · Unify Auto Answer when Undocked Enable/disable incoming calls to be answered by undocking the headset. Open Line when Undocked Enable/disable to enter the dialing screen when undocking the headset. | Optional Accessories | 69 Handsfree when Docked If the headset is docked on the base during a call, it will automatically switch to hands-free mode Default: Off. Note: It is only applicable for WH66/WH67. Permanent Conference Mode Enable/disable not to end a multi-headset conference call until docking the primary headset. You can enable the feature via Yealink USB Connect. For WH66/WH67, you can also enable the feature on the base. Default: Off. Equalizer for Calls Select an audio preference to use for all calls. Default: Normal. · Normal: The bass and treble balanced. · Bass: The bass enhanced. · Treble: The treble enhanced. Noise Suppression Enable/disable the base to suppress the environment noises when in a call. When you make a call using WH66/WH67 via speaker mode, enable this function can suppress the environment noises. Default: On. Smart Noise Block Enable/disable the base to block out/eliminate the noises when in a call. When you make a call using WH66/WH67 via speaker mode, enable this function can block out/eliminate the noises when there is no speech in a call. Default: Off. Note: It appears only if Noise Suppression is enabled. It can better eliminate environmental noise, but it may make the sound quality worse. Hearing Protection Settings Anti-Startle Protection Configure which hearing protection technology to be used. Daily Noise Exposure Configure the daily noise exposure levels. Optional Accessories The base can use optional accessories when you need to extend your base's capabilities. The following optional accessories need to be purchased separately if required for your base: 1. Busylight BLT60 2. BT50 (only for WH66/WH67 base) 3. Wireless charger WHC60 (only for WH66/WH67 base) 4. EHS60 · Use the Busylight BLT60 | Optional Accessories | 70 · Charge the Mobile Phone on WHC60 · Use the Busylight BLT60 · Charge the Mobile Phone on WHC60 · Use the BT50 · Use the EHS60 Related information Connect to PC/Desk Phone/Smartphone via Bluetooth Use the Busylight BLT60 The busylight can alert you to the status of the phone or softphone. It can only display the Presence status of one device. If multiple devices are connected, please set the device that needs to display the Presence status as the default audio device or outgoing dialer device. About this task LED States Description Connection Status LED glows red, green, and blue in sequence Startup after the busylight is inserted into the base Presence Status (only for WH66/WH67, sync status requires softphone support) LED glows green Available LED glows orange Away LED glows red DND/Busy LED off Turn off the busylight, softphone does not support Talking Status LED fast flashes red Ringing LED glows red In a call LED slowly flashes green Missed call/voice message notification (this requires softphone support) LED off Softphone/phone does not support, turn off the busylight Related information Basic Settings Charge the Mobile Phone on WHC60 If your mobile phone support wireless charging, you can charge it using the Yealink-supplied wireless charger WHC60. | Optional Accessories | 71 Procedure 1. Connect the wireless charger to the base directly. 2. Place the mobile phone on the wireless charger. Note: You can also connect the wireless charger to the USB charger adapter via a USB Type-C cable. Use the BT50 You can connect the WH66/WH67 base to PC via Bluetooth. Procedure Connect the BT50 into a USB port on your PC. The WH66/WH67 and the BT50 are pre-paired and ready to use out of the box. You can also pair the base and the BT50 via Yealink USB connect. | Management Platform | 72 Related information Yealink USB Connect Use the EHS60 You can connect the USB phone port of WH62/WH63 to the EHS port of Cisco, Polycom, Avaya and Grandstream IP phones to be compatible with WH62/WH63 for call control. About this task If the EHS60 is faulty, you can upgrade it using WH62/WH63. Make sure the product label sticker on your WH62/WH63 base has EHS60 Supported. Then you can use the device to upgrade EHS60. Procedure 1. Upgrade WH62/WH63 to a special version that includes EHS60 firmware via Yealink USB Connect. You can refer to Firmware Update . Note: Contact Yealink Support to obtain the special software upgrade package. 2. Connect EHS60 to the Phone port of the WH62/WH63 Base. If the Phone button glows white, the connection is successful. 3. Connect the PC port of the WH62/WH63 Base to a PC. Results EHS60 automatically triggers the upgrade. · During the upgrade, the Phone button on the WH62/WH63 base flashes white and green alternately. · If the upgrade is successful, the Phone button on the WH62/WH63 base will glow green for 5 seconds and then off. · If the upgrade fails, the Phone button on the WH62/WH63 base will flash white for 5 seconds and then off. Then you can reconnect and it will upgrade again. Note: · Reject any call or answer operations during the upgrade. · You need to upgrade your WH6X to original or the newest version via Yealink USB Connect after upgrading the EHS60, Management Platform · Yealink USB Connect · Yealink Management Cloud Service Yealink USB Connect Yealink USB Connect is a computer software designed to manage Yealink USB devices. With Yealink USB Connect, you can: · Get an overview of connected Yealink USB devices · Manage your Yealink USB devices · Update your Yealink USB device to enhance its performance and features · Give feedback on your Yealink USB device | Management Platform | 73 Note: · Download via https://www.yealink.com/en/product-detail/usb-connect-management. · For more information, please refer to Yealink USB Connect Guide. · Manually Pair the Base with the BT50 · Firmware Update · Device Status Related information Basic Settings Advanced Settings Manually Pair the Base with the BT50 Before you begin Make sure that the base is in the Bluetooth pairing mode or is connected to the same PC with BT50. Procedure 1. Select BT50 device CARD. 2. Click Pair Management. 3. In the Pairable devices List field, click to search the pairable device. 4. Find the desired device and click Start pairing. | Management Platform | 74 Note: Once the BT50 is paired with your device, you can delete the corresponding pairing information on WH66/WH67 only when you reset the device to the factory. The WH66/WH67 only saves the pairing information of one BT50. After pairing a new BT50, WH66/WH67 will automatically delete the old BT50 pairing information. For more information on how to pair and delete pairing information on BT50, refer to Yealink USB Device Manager Client User Guide. Firmware Update Procedure 1. Connect the headset to the USB port of a PC. 2. Update the headset firmware via Yealink USB Connect. · Update now · Update manually | Management Platform | 75 Note: For WH62/WH63, the headset used with WDD60 /W80B DECT Base /W90B DECT Base should upgrade the firmware through over-the-air transmission. You can check whether the headset supports OTA upgrade through Yealink USB Connect. For more information on Yealink USB Connect, refer to Yealink USB Device Manager Client User Guide. Device Status For the device status, you can: · Change the device name · Check the basic information (Firmware/hardware version, headset version etc,.) · Check the headset/base serial number (SN) | Service & Repair | 76 Yealink Management Cloud Service Yealink Management Cloud Service, based on cloud architecture, possesses the RPS service, the centralized deployment, the management, the analysis, the alarm monitoring, the device diagnosis, the account registration, the order management and other features. It introduces how to use the management platform for the service provider, for example, managing devices, diagnosing devices and dealing with the alarm. For more information, please refer to Yealink Management Cloud Service Guide. Service & Repair · FAQ · Yealink Support · Yealink Ticket · Safety Instructions FAQ View the FAQ guide on http://support.yealink.com/. Yealink Support What is Yealink Support? If you already have a headset that you need some help with. · Related Document | Service & Repair | 77 · Related Firmware · Related Tool · Related Video · FAQ Click here to get more information. Yealink Ticket What is Yealink Ticket? Yealink Ticket is an online platform that includes the following: · Warranty Service · Get License · RPS MAC Removal · Retrieve Password · Report a Bug · A Quick Question · New Feature Request Click here to go to Yealink Ticket and create tickets on the corresponding portal above to get help from the Support team. Safety Instructions · Storage temperature: +23 to 113°F (-5 to 45°C). Charging temperature: +32 to 104°F (0 to 40°C) · Do not store the headset for extended periods of time without recharging the battery (max. three months). · If the headset or base becomes dirty, we recommend that you clean them with a soft, lint-free cloth that has been dampened with clean water.DITA Open Toolkit Apache FOP Version 2.3