instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the
AMD, Ryzen, Radeon, and Radeon Vega are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc .
AMD, Ryzen, Radeon, and Radeon Vega are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc.
Maintenance and Service Guide HP Pavilion Gaming 15 Laptop PC © Copyright 2019 HP Development Company, L.P. AMD, Ryzen, Radeon, and Radeon Vega are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel is a trademark of Intel Corporation or its subsidiaries in the U.S. and/or other countries. NVIDIA, GeForce, and Optimus are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. SDHC, SDXC, and microSD are trademarks or registered trademarks of SD-3C LLC. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Miracast is a registered trademark of the Wi-Fi Alliance. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: September 2019 Document Part Number: L83493-001 Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller. For any further information or to request a full refund of the price of the computer, please contact your seller. Important Notice about Customer Self-Repair Parts IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts," can damage the computer or void your warranty. iii iv Important Notice about Customer Self-Repair Parts Safety warning notice CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by applicable safety standards. v vi Safety warning notice Table of contents 1 Product description ....................................................................................................................................... 1 2 Getting to know your computer ...................................................................................................................... 5 Right side ............................................................................................................................................................... 5 Left side ................................................................................................................................................................. 6 Display .................................................................................................................................................................... 7 Keyboard area ........................................................................................................................................................ 8 Touchpad ............................................................................................................................................. 8 Touchpad settings ............................................................................................................. 8 Lights ................................................................................................................................................... 9 Button and speakers ......................................................................................................................... 10 Special keys ....................................................................................................................................... 11 Bottom ................................................................................................................................................................. 12 Rear ...................................................................................................................................................................... 12 Labels ................................................................................................................................................................... 13 3 Illustrated parts catalog .............................................................................................................................. 14 Computer major components .............................................................................................................................. 14 Display assembly subcomponents ...................................................................................................................... 17 Cables ................................................................................................................................................................... 18 Mass storage devices ........................................................................................................................................... 19 Miscellaneous parts ............................................................................................................................................. 20 4 Removal and replacement procedures preliminary requirements .................................................................... 22 Tools required ...................................................................................................................................................... 22 Service considerations ......................................................................................................................................... 22 Plastic parts ....................................................................................................................................... 22 Cables and connectors ...................................................................................................................... 22 Drive handling ................................................................................................................................... 23 Workstation guidelines ..................................................................................................................... 23 Electrostatic discharge information .................................................................................................................... 23 Generating static electricity .............................................................................................................. 24 Preventing electrostatic damage to equipment ............................................................................... 24 Personal grounding methods and equipment .................................................................................. 25 Grounding the work area ................................................................................................................... 25 Recommended materials and equipment ........................................................................................ 25 vii Packaging and transporting guidelines .............................................................................................................. 26 5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 27 Component replacement procedures .................................................................................................................. 27 Preparation for disassembly ............................................................................................................. 27 Bottom cover ..................................................................................................................................... 28 Solid-state drive ................................................................................................................................ 30 Memory module ................................................................................................................................ 31 Hard drive assembly .......................................................................................................................... 33 6 Removal and replacement procedures for authorized service provider parts .................................................... 35 Component replacement procedures .................................................................................................................. 35 Feet .................................................................................................................................................... 35 Battery ............................................................................................................................................... 37 WLAN module .................................................................................................................................... 38 Touchpad ........................................................................................................................................... 40 Fans ................................................................................................................................................... 41 Heat sink ............................................................................................................................................ 42 Power button/USB board .................................................................................................................. 44 System board .................................................................................................................................... 45 Speakers ............................................................................................................................................ 48 Display assembly ............................................................................................................................... 49 Power connector ............................................................................................................................... 57 Keyboard/top cover ........................................................................................................................... 58 7 Using Setup Utility (BIOS) ............................................................................................................................. 59 Starting Setup Utility (BIOS) ................................................................................................................................ 59 Updating Setup Utility (BIOS) .............................................................................................................................. 59 Determining the BIOS version ........................................................................................................... 59 Downloading a BIOS update .............................................................................................................. 60 8 Using HP PC Hardware Diagnostics ................................................................................................................ 61 Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 61 Downloading HP PC Hardware Diagnostics Windows ....................................................................... 61 Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 62 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) ..................................................................................................... 62 Installing HP PC Hardware Diagnostics Windows ............................................................................. 62 Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 62 Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 63 viii Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 63 Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 63 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ..................................................................................................... 64 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 64 Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 64 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 64 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ............................................................................................................................ 64 Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 64 9 Backing up, restoring, and recovering ........................................................................................................... 66 Backing up information and creating recovery media ........................................................................................ 66 Using Windows tools ......................................................................................................................... 66 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 66 Restoring and recovery ........................................................................................................................................ 67 Restoring, resetting, and refreshing using Windows tools .............................................................. 67 Recovering using HP Recovery media ............................................................................................... 67 Changing the computer boot order ................................................................................................... 67 Using HP Sure Recover (select products only) .................................................................................. 68 10 Specifications ............................................................................................................................................ 69 11 Power cord set requirements ...................................................................................................................... 70 Requirements for all countries ............................................................................................................................ 70 Requirements for specific countries and regions ................................................................................................ 71 12 Recycling .................................................................................................................................................. 73 Index ............................................................................................................................................................. 74 ix x 1 Product description Table 1-1 Product components and their descriptions Category Description Product Name HP Pavilion Gaming 15 Laptop PC Model numbers: 15-ec0xxx, 15z-ec000 Processor AMD® RyzenTM 7 3750H (2.3 GHz, turbo up to 4.0 GHz), 2400 MHz/6 MB L2 + L3 cache, quad core, 35 W AMD Ryzen 5 3550H (2.1 GHz, turbo up to 3.7 GHz), 2400 MHz/6 MB L2 + L3 cache, quad core, 35 W Graphics Internal graphics AMD RadeonTM RX Vega 10 Graphics (Ryzen 7 processor) AMD Radeon VegaTM 8 Graphics (Ryzen 5 processor) Hybrid graphics NVIDIA® GeForce® GTX 1660Ti with up to 6 GB of dedicated video memory NVIDIA GeForce GTX 1650 with up to 4 GB of dedicated video memory NVIDIA GeForce GTX 1050 with up to 3 GB of dedicated video memory Supports HD decode, DX12, and HDMI Supports OptimusTM Supports MR compatible (60 Hz frame) Display panel 39.6 cm (15.6 in) full high-definition (FHD) (1920 × 1080), antiglare, narrow bezel SVA 45% NTSC, 220 nits, eDP 1.2 without PSR, slim UWVA 45% NTSC, 250 nits, eDP 1.2 without PSR, slim UWVA 72% NTSC, 300 nits, eDP 1.2 without PSR, ultraslim UWVA 72% NTSC, 300 nits, eDP 1.4 + PSR, 144 Hz, ultraslim Memory Two SODIMM slots, customer accessible/upgradeable DDR4-2400 dual channel support (DDR4-3200 bridge to DDR4-2666, DDR4-2666 downgrade to DDR4-2400) Supports up to 32 GB maximum system memory in the following configurations: 16 GB (16 GB × 1 or 8 GB × 2) 12 GB (8 GB × 1 + 4 GB × 1) 8 GB (8 GB × 1 or 4 GB × 2) Storage Supports 7.0 mm/7.2 mm, 2.5 in SATA hard drives Support for solid-state drive + hard drive Support for NGFF M.2 solid-state drive with SATA/PCIe co-layout port 1 Table 1-1 Product components and their descriptions (continued) Category Description M.2 SSD expansion capability on single HDD SKU Accelerometer/hard drive protection support Single hard drive configurations 1 TB, 5400 rpm, 7.2 mm Dual storage configurations 256 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive 128 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive 128 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 5400 rpm hard drive M.2, NVMe solid-state drive 1 TB, PCIe-3 × 4, TLC 512 GB, PCIe-3 × 4, TLC 512 GB, PCIe, value 256 GB, PCIe-3 × 4, TLC 256 GB, PCIe, value Audio Audio brand: Bang & Olufsen Play Audio control panel: Bang & Olufsen Audio Control Supports HP Audio Boost Dual speakers Video HP TrueVision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR 720p by 30 frames per second Dual-array digital microphone with appropriate software - beam forming, echo cancellation, noise suppression RJ-45 (network) jack Integrated 10/100/1000 NIC Supports Network Booster Sensors Accelerometer Wireless networking Integrated wireless option with dual antennas (M.2/MIPI/BRI) Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (MU-MIMO supported) Support for Wi-Fi CERTIFIED MiracastTM devices Ports HP Smart Plug AC adapter Audio-out (headphone)/Audio-in (microphone) combo jack RJ-45 (network) jack High-definition multimedia interface (HDMI) v.2.0 + HDCP 2.2 supporting up to 4096 × 2160 at 60 Hz Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust panel resolution to fit embedded panel and external monitor connected) 2 Chapter 1 Product description Table 1-1 Product components and their descriptions (continued) Category Description USB 3.1 Gen 1 Type A port USB 3.1 Gen 1 Type-C port (supports data transfer only) USB 2.0 Type A port (supports HP Sleep & Charge) Media card reader Supports microSDTM/SDHCTM/SDXCTM Push-push insertion/removal Internal card expansion One M.2 slot for WLAN One M.2 slot for solid-state drive Keyboard/pointing devices Keyboard Full-sized, backlit, island-style, keyboard with numeric keypad Full-sized, non-backlit, island-style, keyboard with numeric keypad Touchpad requirements Clickpad with image sensor Multitouch gestures enabled Support for Precision Touchpad Support for modern trackpad gestures Taps enabled as default Power requirements Battery Supports a 3-cell, 52.5 Whr, 4.55 Ahr, polymer battery Supports battery life enhancement Supports battery fast charge (45 minutes, 50% charged) Smart AC adapter (PRC, slim barrel, 4.5 mm) 200 W 150 W 135 W Power cord (1 m, conventional) C13 (for adapters 200 W and greater) C5 Security Trusted Platform Module (fTPM) 2.0, firmware based Operating system Preinstalled Windows® 10 Home 64 Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP 3 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Pro 64 FreeDOS 3.0 Serviceability End-user replaceable parts AC adapter 4 Chapter 1 Product description 2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component (1) Memory card reader (2) Audio-out (headphone)/Audio-in (microphone) combo jack (3) Drive light Description Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: 1. Hold the card label-side up, with connectors facing the computer. 2. Insert the card into the memory card reader, and then press in on the card until it is firmly seated. To remove a card: Press in on the card, and then remove it from the memory card reader. Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. Right side 5 Table 2-1 Right-side components and their descriptions (continued) Component Description (4) USB Type-C port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. NOTE: Cables and/or adapters (purchased separately) may be required. (5) RJ-45 (network) jack/status lights Connects a network cable. White: The network is connected. Amber: Activity is occurring on the network. (6) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. (7) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device. Left side Table 2-2 Left-side components and their descriptions Component (1) AC adapter and battery light (2) Power connector Description White: The AC adapter is connected and the battery is fully charged. Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. Amber: The AC adapter is connected and the battery is charging. Off: The battery is not charging. Connects an AC adapter. (3) USB port with HP Sleep and Charge Connects a USB device, provides data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch. 6 Chapter 2 Getting to know your computer Display Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or for reading. WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones Record sound. (3) Camera light On: The camera is in use. (4) Camera Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows®, instead of a password logon. NOTE: Camera functions vary depending on the camera hardware and software installed on your product. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. Display 7 Keyboard area Touchpad Touchpad settings To adjust touchpad settings and gestures, or to turn off the touchpad: 1. Type touchpad settings in the taskbar search box, and then press enter. 2. Choose a setting. To turn on the touchpad: 1. Type touchpad settings in the taskbar search box, and then press enter. 2. Using an external mouse, click the touchpad button. or Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button. Table 2-4 Touchpad components and their descriptions Component (1) Touchpad zone (2) Left touchpad button (3) Right touchpad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 8 Chapter 2 Getting to know your computer Lights Table 2-5 Lights and their descriptions Component (1) Power light (2) Caps lock light (3) Mute light Description On: The computer is on. Blinking (select products only): The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unnecessary components. Off: Depending on your computer model, the computer is off, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power. On: Caps lock is on, which switches the key input to all capital letters. On: Computer sound is off. Off: Computer sound is on. Keyboard area 9 Button and speakers Table 2-6 Button and speakers and their descriptions Component (1) Power button (2) Speakers Description When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only). When the computer is in Hibernation, press the button briefly to exit Hibernation. IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options: Right-click the Power icon Options. Produce sound. , and then select Power 10 Chapter 2 Getting to know your computer Special keys Table 2-7 Special keys and their descriptions Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in combination with another key. Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Execute frequently used system functions. Alternates between the navigational and numeric functions on the integrated numeric keypad. A separate keypad to the right of the alphabet keyboard. When num lock is pressed, the keypad can be used like an external numeric keypad. NOTE: If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on. Keyboard area 11 Bottom Table 2-8 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Rear Table 2-9 Rear components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 12 Chapter 2 Getting to know your computer Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand. Service label--Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Table 2-10 Service label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period Regulatory label(s)--Provide(s) regulatory information about the computer. Wireless certification label(s)--Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels 13 3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 13 for details. 14 Chapter 3 Illustrated parts catalog Table 3-1 Computer major components and their descriptions Item Component Spare part number (1) Display assembly NOTE: Spare parts for display assemblies are available only at a subcomponent level. (2) Keyboard/top cover backlit): For a detailed list of country codes, see Keyboard/top cover on page 58. For use in acid green models L72597-xx1 For use in ghost white models with a backlit keyboard L72598-xx1 For use in ghost white models with a non-backlit keyboard L72599-xx1 For use in ultra violet models L72600-xx1 (3) Touchpad NOTE: The touchpad cable is available using spare part number L72707-001. L72709-001 (4) Hard drive 1 TB, 7200 rpm 766644-005 1 TB, 5400 rpm 762990-005 (5) Hard drive connector cable L72698-001 (6) Hard drive bracket not available as spare part (7) Fan L72702-001 (8) Heat sink for use in models with GeForce GTX 1660 Ti graphics L81917-001 Heat sink for use in models with GeForce GTX 1650 graphics L72701-001 Heat sink for use in models with GeForce GTX 1050 graphics L72700-001 Thermal grease (not illustrated) L65268-001 (9) Power connector cable 200 W L72704-001 150 W L72703-001 (10) Power button/USB board NOTE: The power button board cable is available using spare part number L72697-001. For use in ghost white models L72694-001 For use in acid green models L72695-001 For use in ultra violet models L72696-001 (11) System board (includes processor and replacement thermal material): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system AMD Ryzen 7 3750H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti) L71932-xx1 AMD Ryzen 7 3750H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) L71930-xx1 Computer major components 15 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number AMD Ryzen 5 3550H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti) L71931-xx1 AMD Ryzen 5 3550H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) L71929-xx1 AMD Ryzen 5 3550H processor and 3 GB of discrete graphics memory (GeForce GTX 1050) L71928-xx1 (12) Solid-state drive (M.2): 1 TB, PCIe, Gen 3 × 4 L72515-001 512 GB, PCIe, Gen 3 × 4 L71936-001 512 GB, PCIe, Gen 3 × 2 L71934-001 256 GB, PCIe, Gen 3 × 4 L71935-001 256 GB, PCIe, Gen 3 × 2 L71933-001 128 GB, PCIe, Gen 3 × 2 L71937-001 Thermal plate for solid-state drive L84067-001 (13) Memory modules (DDR4-2666): 8 GB 937236-855 4 GB L10598-855 (14) WLAN module (Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5) L44796-005 (15) Battery (3 cell, 52 Whr) L48495-005 (16) Speakers L72708-001 (17) Bottom cover For use in ghost white models L72705-001 For use in acid green and ultra violet models L72706-001 16 Chapter 3 Illustrated parts catalog Display assembly subcomponents Table 3-2 Display components and their descriptions Item Component (1) Display bezel (2) Display panel (includes display cover adhesive and bezel tape): 220 nits, slim (3.2 mm) 250 nits, slim (3.2 mm) 300 nits, eDP 1.2, ultraslim (2.6 mm) 300 nits, eDP 1.4, ultraslim (2.6 mm) (3) Display hinges (includes left and right hinges) (4) Webcam/microphone module (includes display cover adhesive and bezel tape) (5) Display panel and camera cable (includes display cover adhesive and bezel tape): For use in models without a 144 Hz display For use in models with a 144 Hz display (6) Wireless antennas (includes display cover adhesive and bezel tape) (7) Display back cover (includes bezel tape) For use in ghost white models with a 3.2 mm display panel For use in acid green models with a 3.2 mm display panel Spare part number L72717-001 L71938-001 L71939-001 L71940-001 L71941-001 L72710-001 L72721-001 L72719-001 L72720-001 L75188-001 L72711-001 L72713-001 Display assembly subcomponents 17 Table 3-2 Display components and their descriptions (continued) Item Component For use in ultra violet models with a 3.2 mm display panel For use in ghost white models with a 2.6 mm display panel For use in acid green models with a 2.6 mm display panel For use in ultra violet models with a 2.6 mm display panel Cables Spare part number L72715-001 L72712-001 L72714-001 L72716-001 Table 3-3 Cables and their descriptions Item Component (1) Touchpad cable (2) Power button/USB board cable (3) Power connector cable 200 W models 150 W models Spare part number L72707-001 L72697-001 L72704-001 L72703-001 18 Chapter 3 Illustrated parts catalog Mass storage devices Table 3-4 Mass storage devices and their descriptions Item Component (1) Hard drive 1 TB, 7200 rpm 1 TB, 5400 rpm (2) Hard drive brackets (3) Hard drive connector/cable (4) Solid-state drive (M.2) 1 TB, PCIe, Gen 3 × 4 512 GB, PCIe, Gen 3 × 4 512 GB, PCIe, Gen 3 × 2 256 GB, PCIe, Gen 3 × 4 256 GB, PCIe, Gen 3 × 2 128 GB, PCIe, Gen 3 × 2 Spare part number 766644-005 762990-005 not available as spare part L72698-001 L72515-001 L71936-001 L71934-001 L71935-001 L71933-001 L71937-001 Mass storage devices 19 Miscellaneous parts Table 3-5 Miscellaneous parts and their descriptions Component AC adapter (PFC, slim, 4.5 mm): 200 W 150 W 135 W Rubber Foot Kit (left and right) External optical drive HDMI-to-VGA adapter Thermal grease Thermal plate for solid-state drive Screw Kit Power cord (C5, 1.0 m): For use in Argentia For use in Australia For use in Denmark For use in Europe For use in India For use in Israel For use in Italy For use in Japan For use in North America For use in the People's Republic of China For use in South Africa For use in South Korea For use in Switzerland For use in Taiwan For use in Thailand For use in the United Kingdom Power cord (C13, 1.0 m): For use in Argentina For use in Australia For use in Denmark For use in Europe 20 Chapter 3 Illustrated parts catalog Spare part number L00818-850 L32661-001 L15534-001 L72718-001 747080-001 701943-001 L65268-001 L84067-001 L72722-001 L19357-001 L19358-001 L19360-001 L19361-001 L19363-001 L19362-001 L19364-001 L19365-001 L19367-001 L19368-001 L19369-001 L19366-001 L19370-001 L19372-001 L19371-001 L19373-001 L22104-001 L22339-001 L22334-001 L22333-001 Table 3-5 Miscellaneous parts and their descriptions (continued) Component For use in India For use in Israel For use in Italy/Chile For use in Japan For use in North America For use in the People's Republic of China For use in South Africa For use in South Korea For use in Switzerland For use in Taiwan For use in Thailand For use in the United Kingdom Spare part number L22343-001 L22335-001 L22103-001 L22344-001 L22331-001 L22341-001 L22337-001 L22340-001 L22336-001 L22342-001 L22338-001 L22332-001 Miscellaneous parts 21 4 Removal and replacement procedures preliminary requirements Tools required You need the following tools to complete the removal and replacement procedures: Tweezers Non-conductive, non-marking pry tool Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. Plastic parts IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts. Cables and connectors IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. 22 Chapter 4 Removal and replacement procedures preliminary requirements Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive or an optical drive, place it in a static-proof bag. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE." Workstation guidelines Follow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use conductive field service tools, such as cutters, screw drivers, and vacuums. When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and polystyrene foam. Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment. Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly throughout a normal cycle. The device might function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions. Electrostatic discharge information 23 IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. Generating static electricity Note the following: Different activities generate different amounts of static electricity. Static electricity increases as humidity decreases. Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event 55% 40% Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPs (dual in-line packages) from plastic tube 7,500 V 3,000 V 400 V 400 V 15,000 V 5,000 V 800 V 700 V Removing DIPs from vinyl tray Removing DIPs from polystyrene foam Removing bubble pack from PCB (printed circuit board) Packing PCBs in foam-lined box 2,000 V 3,500 V 7,000 V 5,000 V 4,000 V 5,000 V 20,000 V 11,000 V Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam. 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V NOTE: As little as 700 V can degrade a product. Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components. To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. Protect all electrostatic parts and assemblies with conductive or approved containers or packaging. Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations. Place items on a grounded surface before removing them from their container. Always be properly grounded when touching a sensitive component or assembly. 24 Chapter 4 Removal and replacement procedures preliminary requirements Avoid contact with pins, leads, or circuitry. Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: Wrist straps are flexible straps with a maximum of 1 M ±10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation. Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of 1 M ±10% resistance between the operator and ground. Table 4-2 Static shielding protection levels Static shielding protection levels Method Antistatic plastic Carbon-loaded plastic Metallized laminate Voltage 1,500 7,500 15,000 Grounding the work area To prevent static damage at the work area, use the following precautions: Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. Use static-dissipative mats, foot straps, or air ionizers to give added protection. Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas. Turn off power and input signals before inserting and removing connectors or test equipment. Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces. Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam. Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: Antistatic tape Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop workstations with ground cord of 1 M ±10% resistance Electrostatic discharge information 25 Static-dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing 1 M ±10% resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers. Always be properly grounded when touching a component or assembly. Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. 26 Chapter 4 Removal and replacement procedures preliminary requirements 5 Removal and replacement procedures for Customer Self-Repair parts This chapter provides removal and replacement procedures for Customer Self-Repair parts. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 13 for details. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 16 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement. Preparation for disassembly See Removal and replacement procedures preliminary requirements on page 22 for initial safety procedures. 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. Component replacement procedures 27 Bottom cover Table 5-1 Bottom cover descriptions and part numbers Description Bottom cover for use in acid green models Bottom cover for use in ghost white and ultra violet models Spare part number L72705-001 L72706-001 Before removing the bottom cover, follow this step: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the bottom cover: 1. Remove the three Phillips M2.0 × 5.0 screws (1) from the bottom edge of the bottom cover. 2. Remove the four Phillips M2.5 × 12.0 screws (2) from the top edge of the bottom cover. 3. Insert a non-marking, non-conductive tool into the seam at the bottom of the computer (1), and then pull the tool along the seam to release the bottom cover (2). 28 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts 4. Pull the bottom cover off the computer (3). Reverse this procedure to install the bottom cover. Component replacement procedures 29 Solid-state drive Table 5-2 Solid-state drive descriptions and part numbers Description 1 TB, PCIe, Gen 3 × 4 512 GB, PCIe, Gen 3 × 4 512 GB, PCIe, Gen 3 × 2 256 GB, PCIe, Gen 3 × 4 256 GB, PCIe, Gen 3 × 2 128 GB, PCIe, Gen 3 × 2 Thermal plate for solid-state drive Spare part number L72515-001 L71936-001 L71934-001 L71935-001 L71933-001 L71937-001 L84067-001 Before removing the solid-state drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). 3. Disconnect the battery (see Battery on page 37). Remove the solid-state drive: Remove the Phillips M2.0 × 3.0 screw (1), lift the metal cover off the drive (2), and then pull the drive from the socket (3). Reverse this procedure to install the solid-state drive. 30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts Memory module Table 5-3 Memory descriptions and part numbers Description Memory module, 8 GB Memory module, 4 GB Spare part number 937236-855 L10598-855 Before removing the memory modules, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). 3. Remove the battery (see Battery on page 37). Remove the memory modules: 1. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle. 2. Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same procedure to remove both memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. Do not bend the memory module. To protect a memory module after removal, place it in an electrostatic-safe container. Install the memory modules: 1. Align the notched edge of the memory module with the tab in the memory module slot (1). 2. Press the module into the slot until seated (2). Component replacement procedures 31 3. Gently press down on the module edges until the side retention clips snap into place (3). 32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts Hard drive assembly Table 5-4 Hard drive and connector descriptions and part numbers Description Hard drive, 1 TB, 7200 rpm Hard drive, 1 TB, 5400 rpm Hard drive connector/cable Spare part number 766644-005 762990-005 L72698-001 Before removing the hard drive assembly, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). 3. Disconnect the battery (see Battery on page 37). Remove the hard drive assembly: 1. Disconnect the hard drive cable from the system board ZIF connector (1). 2. Remove the three Phillips M2.0 × 2.5 screws (2) that secure the hard drive assembly to the computer. 3. Lift the hard drive assembly out of the computer (3). Component replacement procedures 33 4. If it is necessary to disassemble the hard drive, remove the four Phillips M3.0 × 3.0 screws (1) from the bracket, and then remove the bracket from the hard drive (2). Disconnect the connector from the drive (3). Reverse this procedure to reassemble and install the hard drive. 34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts 6 Removal and replacement procedures for authorized service provider parts IMPORTANT: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 49 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Feet Table 6-1 Feet description and part number Description Rubber Foot Kit Spare part number L72718-001 Before removing the feet, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the feet: Peel the feet off the bottom of the computer. Component replacement procedures 35 Reverse this procedure to install the feet. 36 Chapter 6 Removal and replacement procedures for authorized service provider parts Battery Table 6-2 Battery description and part number Description Battery (3 cell, 52 Whr) Spare part number L48495-005 Before removing the battery, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). Remove the battery: 1. Disconnect the battery cable from the system board (1). 2. Remove the four Phillips M2.0 × 3.5 screws (2) that secure the battery to the computer. 3. Remove the battery from the computer (3). Reverse this procedure to install the battery. Component replacement procedures 37 WLAN module Table 6-3 WLAN module description and part number Description Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 Spare part number L44796-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). 3. Disconnect the battery (see Battery on page 37). Remove the WLAN module: 1. Remove the plastic protector from on top of the antenna terminals on the WLAN module (1). 2. Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module. NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black WLAN antenna cable connects to the WLAN module #1/Aux terminal. 3. Remove the Phillips M2.0 × 2.5 screw (3) that secures the WLAN module to the bottom cover. (The WLAN module tilts up.) 4. Remove the WLAN module (4) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. 38 Chapter 6 Removal and replacement procedures for authorized service provider parts Reverse this procedure to install the WLAN module. Component replacement procedures 39 Touchpad NOTE: The touchpad spare part kit does not include the touchpad cable. The touchpad cable is available using spare part number L72707-001. Table 6-4 Touchpad description and part number Description Spare part number Touchpad L72709-001 Before removing the touchpad , follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). 3. Remove the battery (see Battery on page 37). Remove the touchpad: 1. Disconnect the cable from the ZIF connector on the system board (1). 2. Remove the three Phillips M2.0 × 2.5 screws (2) that secure the touchpad bracket to the computer. 3. Remove the touchpad bracket from the computer (3). 4. Move the keyboard cable out of the way from on top of the touchpad (4). 5. Remove the three broadhead Phillips M2.0 × 2.0 screws (5) that secure the touchpad to the computer. 6. Remove the touchpad from the computer (6). Reverse this procedure to install the touchpad. 40 Chapter 6 Removal and replacement procedures for authorized service provider parts Fans Table 6-5 Fan description and part number Description Fans Spare part number L72702-001 Before removing the fans, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). 3. Disconnect the battery (see Battery on page 37). Remove the fans: 1. Disconnect the fan cables from the system board (1). 2. Remove the power connector cable from the clips in the right fan (2). 3. Remove the five Phillips M2.0 × 3.5 screws (3) that secure the fans to the computer. 4. Remove the fans from the computer (4). Reverse this procedure to install the fans. Component replacement procedures 41 Heat sink Table 6-6 Heat sink and thermal pad descriptions and part numbers Description Heat sink for use in models with GeForce GTX 1660 Ti graphics Heat sink for use in models with GeForce GTX 1650 graphics Heat sink for use in models with GeForce GTX 1050 graphics Thermal grease Spare part number L81917-001 L72701-001 L72700-001 L65268-001 Before removing the heat sink, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). 3. Disconnect the battery (see Battery on page 37). Remove the heat sink: 1. Remove the WLAN antenna cable tape from the heat sink (1). 2. Remove the eight Phillips M2.0 × 3.5 screws (2) in the order indicated on the heat sink. 3. Remove the heat sink from the computer (3). 42 Chapter 6 Removal and replacement procedures for authorized service provider parts 4. Clean and reapply thermal grease to the surfaces of the heat sink (2) and system board components (1) each time the heat sink is removed. Replace the thermal pads on the heat sink (4), noting their associated locations on the system board (3). Reverse this procedure to install the heat sink. Component replacement procedures 43 Power button/USB board Table 6-7 USB board description and part number Description Power button/USB board for use in ghost white models Power button/USB board for use in acid green models Power button/USB board for use in ultra violet models Spare part number L72694-001 L72695-001 L72696-001 Before removing the power button/USB board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). 3. Disconnect the battery (see Battery on page 37). 4. Remove the hard drive (see Hard drive assembly on page 33). Remove the power button/USB board: 1. Disconnect the cable from the ZIF connector on the power button/USB board (1). 2. Remove the two Phillips M2.0 × 2.0 screws (2) that secure the board to the computer. 3. Remove the power button/USB board from the computer (3). Reverse this procedure to install the power button/USB board. 44 Chapter 6 Removal and replacement procedures for authorized service provider parts System board All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system Table 6-8 System board descriptions and part numbers Description AMD Ryzen 7 3750H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti) AMD Ryzen 7 3750H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) AMD Ryzen 5 3550H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti) AMD Ryzen 5 3550H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) AMD Ryzen 5 3550H processor and 3 GB of discrete graphics memory (GeForce GTX 1050) Spare part number L71932-xx1 L71930-xx1 L71931-xx1 L71929-xx1 L71928-xx1 Before removing the system board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). 3. Disconnect the battery (see Battery on page 37). 4. Remove the hard drive (see Hard drive assembly on page 33). 5. Remove the fans (see Fans on page 41). When replacing the system board, be sure to remove the following components (as applicable) from the defective system board and install on the replacement system board: Memory modules (Memory module on page 31) Solid-state drive (Solid-state drive on page 30 WLAN/Bluetooth module (WLAN module on page 38) Heat sink (Heat sink on page 42) Remove the system board: 1. Disconnect the following cables from the system board: (1) WLAN module antennas (2) Speaker cable (3) Power connector cable (4) Power button/USB board cable (ZIF) (from power button/USB board) (5) Release the power button/USB board cable from adhesive to chassis (6) Display cable (ZIF) (7) Touchpad cable (ZIF) (8) Keyboard backlight (ZIF) (9) Keyboard cable (ZIF) Component replacement procedures 45 2. Remove the five Phillips M2.0 × 3.5 screws that secure the system board to the computer. 46 Chapter 6 Removal and replacement procedures for authorized service provider parts 3. Lift the right side of the system board (1), and then pull the system board to the right to remove it from the computer (2). Reverse this procedure to install the system board. Component replacement procedures 47 Speakers Table 6-9 Speaker description and part number Description Speakers Spare part number L72708-001 Before removing the speakers, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). 3. Disconnect the battery (see Battery on page 37). 4. Remove the fans (see Fans on page 41). 5. Remove the system board (see System board on page 45). Remove the speakers: 1. Remove the two broadhead Phillips M2.0 × 2.0 screws (1) that secure the speakers to the computer. 2. Remove the speakers from the computer (2). Reverse this procedure to install the speakers. 48 Chapter 6 Removal and replacement procedures for authorized service provider parts Display assembly NOTE: The display assembly is available as a spare part only at the subcomponent level. Before removing the display assembly, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). 3. Disconnect the battery (see Battery on page 37). Remove the display assembly: 1. Open the display and position it hanging down off side of a table (1). 2. Disconnect the antenna cables from the WLAN module (2), and then remove the antenna cables from the tape that secure them to the heat sink (3). 3. Disconnect the display cable from the system board ZIF connector (4), and then remove the display cable from its routing path around the fan and hard drive (5). 4. Remove the three Phillips M2.5 × 5.0 screws (1) from each hinge. Component replacement procedures 49 5. Separate the display from the computer (2). 6. If it is necessary to replace display assembly subcomponents, first remove the bezel: a. Insert a non-marking, non-conductive tool into the seam at the bottom of the bezel and pull to release the bezel from the display (1). b. Release the top edge of the display bezel (2) from the display assembly. IMPORTANT: Be careful not to bend or break the narrow sections of the bezel when removing. c. Release the left and right edges of the display bezel (3) from the display assembly. d. Release the bottom edge of the display bezel (4) from the display assembly. 50 Chapter 6 Removal and replacement procedures for authorized service provider parts e. Remove the display bezel (5). The display bezel is available using spare part number L72717-001. 7. If it is necessary to remove the display panel: a. Use tweezers to pull and roll the tape that routes behind both the left and right sides of the display panel (1). b. As you pull the tape out from behind the panel, roll the tape around the tweezers (2). NOTE: You have to pull on the tape multiple times before it is completely removed. To avoid tearing the tape, pull the tape evenly and carefully. Rolling the tape around the tweezers helps avoid tearing the tape. Component replacement procedures 51 c. After tape is completely removed from behind both sides of the panel, rotate the panel over next to the display back cover (3). 52 Chapter 6 Removal and replacement procedures for authorized service provider parts d. Peel the tape off the connector on the back of the panel (1), and then disconnect the cable from the display panel (2). The display panel is available using spare part number L71938-001 for 220 nit, slim (3.2 mm) panels, L71939-001 for 250 nit, slim (3.2 mm) panels, L71940-001 for 300 nit, eDP 1.2, ultraslim (2.6 mm) panels, and L71941-001 for 300 nit, eDP 1.4, ultraslim (2.6 mm) panels. 8. If it is necessary to remove the display hinges: a. Remove the four Phillips M2.0 × 2.5 screws (1) from the bottom of each hinge. b. Remove the Phillips M2.0 × 2.5 screw (1) from the top of each hinge. Component replacement procedures 53 c. Remove the display hinges from the display (3). The display hinges are available using spare part number L72710-001. 9. If it is necessary to remove the webcam module: Lift evenly on both sides of the webcam module to detach the it from the display back cover (1), and the disconnect the cable from the module (2). (The webcam module is attached to the display back cover with double-sided adhesive.) The webcam is available using spare part number L72721-001. 54 Chapter 6 Removal and replacement procedures for authorized service provider parts 10. If it is necessary to remove the display panel cable: Peel the cable from the adhesive that secures it to the back of the display panel (1), and then remove the cable (2). The display cable is available using spare part number L72719-001 for models without a 144 Hz display and L72720-001 for models with a 144 Hz display. 11. If it is necessary to remove the wireless antennas: a. Peel the antennas off the top of the display back cover (1). b. Remove the antenna cables from the sides and bottom of the display back cover (2). The wireless antennas are available using spare part number L75188-001. Component replacement procedures 55 12. Use the following image to determine proper cable routing when reassembling the display. The display back cover is available using the following spare part numbers: L72711-001: Ghost white models with a 3.2 mm display panel L72713-001: Acid green models with a 3.2 mm display panel L72715-001: Ultra violet models with a 3.2 mm display panel L72712-001: Ghost white models with a 2.6 mm display panel L72714-001: Acid green models with a 2.6 mm display panel L72716-001: Ultra violet models with a 2.6 mm display panel Reverse these procedure to reassemble and install the display assembly. 56 Chapter 6 Removal and replacement procedures for authorized service provider parts Power connector Table 6-10 Power connector description and part number Description Power connector for use in 200 W models Power connector for use in 150 W models Spare part number L72704-001 L72703-001 Before removing the power connector cable, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 27). 2. Remove the bottom cover (see Bottom cover on page 28). 3. Disconnect the battery (see Battery on page 37). 4. Remove the display assembly (see Display assembly on page 49). Remove the power connector cable: 1. Disconnect the cable from the system board (1). 2. Remove the cable from its routing path around the hard drive and fan (2). 3. Use a tool to release the connector (3), and then remove it from the computer. Reverse this procedure to install the power connector cable. Component replacement procedures 57 Keyboard/top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes. Table 6-11 Keyboard/top cover description and part number Description Spare part number Keyboard/top cover for use in acid green models L72597-xx1 Keyboard/top cover for use in ghost white models with a backlit keyboard L72598-xx1 Keyboard/top cover for use in ghost white models with a non-backlit keyboard L72599-xx1 Keyboard/top cover for use in ultra violet models (available only for the following countries: -001, -281, - L72600-xx1 AB1, -AD1) Table 6-12 Keyboard country codes For use in country or region Spare part number Belgium -A41 Bulgaria -261 Czech Republic and -FL1 Slovakia Denmark, Finland, and Norway -DH1 France -051 French Canada -DB1 Germany -041 Greece -151 Hungary -211 For use in country or region Israel Italy Latin America The Netherlands Portugal Romania Russia Saudi Arabia Slovenia Spare part number -BB1 -061 -161 For use in country or region South Korea Spain Switzerland -B31 Taiwan -131 -271 -251 -171 -BA1 Thailand Turkey Ukraine United Kingdom United States Spare part number -AD1 -071 -BG1 -AB1 -281 -141 -BD1 -031 -001 58 Chapter 6 Removal and replacement procedures for authorized service provider parts 7 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you must use the keyboard attached to your notebook. Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly. Turn on or restart the computer and quickly press f10. or Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar. 2. Select My notebook, and then select Specifications. Setup Utility (BIOS) 1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 59). 2. Select Main, and then make note of the BIOS version. 3. Select Exit, select one of the options, and then follow the on-screen instructions. In Windows, press CTRL+Alt+S. Starting Setup Utility (BIOS) 59 To check for later BIOS versions, see Downloading a BIOS update on page 60. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power from the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. NOTE: If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. Type support in the taskbar search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps: 1. Type file in the taskbar search box, and then select File Explorer. 2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. 60 Chapter 7 Using Setup Utility (BIOS) 8 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on page 61. After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support or HP Support Assistant. 1. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. Select the Start button, and then select HP Help and Support. b. Select HP PC Hardware Diagnostics Windows. or To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. Type support in the taskbar search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar. b. Select Troubleshooting and fixes. c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. When the tool opens, select the type of diagnostic test that you want to run, and then follow the onscreen instructions. NOTE: To stop a diagnostic test, select Cancel. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. The screen displays one of the following options: A Failure ID link is displayed. Select the link and follow the on-screen instructions. Instructions for calling support are displayed. Follow those instructions. Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must use a Windows computer to download this tool because only .exe files are provided. Using HP PC Hardware Diagnostics Windows (select products only) 61 Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool downloads to the selected location. Downloading HP Hardware Diagnostics Windows by product name or number (select products only) NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, select your type of product, and then enter the product name or number in the search box that is displayed. 3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the specific Windows diagnostics version to be downloaded to your computer or USB flash drive. The tool downloads to the selected location. - or You can use the following steps to download the HP PC Hardware Diagnostics Windows from the Microsoft Store: 1. Select the Microsoft app on your desktop or enter Microsoft Store in the taskbar search box. 2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box. 3. Follow the on-screen directions. The tool downloads to the selected location. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow these steps: Navigate to the folder on your computer or the USB flash drive where the .exe file downloads, double- click the .exe file, and then follow the on-screen instructions. Using HP PC Hardware Diagnostics UEFI NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 63. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. 62 Chapter 8 Using HP PC Hardware Diagnostics If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in solving the problem: Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID that appears on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically filled in. Follow the on-screen instructions. or Contact support, and provide the Failure ID code. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 63. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and then follow the on-screen instructions. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstallation image. HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition. The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics UEFI, and then select Run. Using HP PC Hardware Diagnostics UEFI 63 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download Remote Diagnostics, and then select Run. Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number NOTE: For some products, you might have to download the software by using the product name or number. To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, select your type of product, enter the product name or number in the search box that is displayed, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following customizations: 64 Chapter 8 Using HP PC Hardware Diagnostics Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics. Set a location for storing the test results. You can also set the user name and password that you use for uploads. Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 65 9 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: Backing up your personal information--You can use Windows tools to back up your personal information (see Using Windows tools on page 66). Creating a restore point--You can use Windows tools to create a restore point (see Using Windows tools on page 66). Creating recovery media (select products only)--You can use the HP Cloud Recovery Download Tool (select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 66). Restoring and recovery--Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state (see Using Windows tools on page 66). IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process. Backing up information and creating recovery media Using Windows tools IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule regular backups to avoid information loss. You can use Windows tools to back up personal information and create system restore points and recovery media. NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see the Get Help app. 1. Select the Start button, and then select the Get Help app. 2. Enter the task you want to perform. NOTE: You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: Go to the Microsoft Store and search for HP Cloud Recovery. For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs Using the Cloud Recovery Tool (Windows 10, 7)." 66 Chapter 9 Backing up, restoring, and recovering NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 66. Recovering using HP Recovery media HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 66. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: Insert the HP Recovery media, and then restart the computer. Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. 1. Insert the HP Recovery media. 2. Access the system Startup menu. For computers or tablets with keyboards attached: Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options. For tablets without keyboards: Turn on or restart the tablet, quickly hold down the volume up button, and then select f9. or Turn on or restart the tablet, quickly hold down the volume down button, and then select f9. 3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions. Restoring and recovery 67 Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software. Using HP Sure Recover, an administrator or user can restore the system and install: Latest version of the operating system Platform-specific device drivers Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 68 Chapter 9 Backing up, restoring, and recovering 10 Specifications Table 10-1 Computer specifications Metric U.S. Computer dimensions Width 360.0 mm 14.17 in Depth 257.0 mm 10.12 in Height 23.5 mm 0.93 in Weight (solid-state drive models) 2252.0 g 4.96 lbs Weight (hard drive models) 2342.0 g 5.16 lbs Input power Rating Operating voltage and current 19.5 V dc @ 6.9 A 135 W 19.5 V dc @ 7.70 A 150 W 19.5 V dc @ 10.3 A 200 W Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating 20°C to 60°C 4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating 15 m to 3,048 m 50 ft to 10,000 ft Nonoperating 15 m to 12,192 m 50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 69 11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used. Requirements for all countries The following requirements are applicable to all countries and regions: The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft). All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used. The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac, as required by the power system of each country or region. The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. 70 Chapter 11 Power cord set requirements Requirements for specific countries and regions Table 11-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. Requirements for specific countries and regions 71 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. 3. The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration. 4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the CCC certification mark. 5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Approval number and logo must be printed on a flag label. 6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark. 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm² conductor size, with plug BS 1363/A with BSI or ASTA marks. 72 Chapter 11 Power cord set requirements 12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. 73 Index A AC adapter and battery light, identifying 6 action keys identifying 11 antenna removal 55 antennas spare part number 55 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B back cover spare part number 17 backup, creating 66 backups 66 battery removal 37 spare part number 16, 37 bezel spare part number 17, 51 BIOS determining version 59 downloading an update 60 starting the Setup Utility 59 updating 59 Bluetooth label 13 boot order, changing 67 bottom components 12 bottom cover removal 28 spare part number 28 bottom cover, spare part numbers 16 buttons left touchpad 8 power 10 right touchpad 8 C camera identifying 7 camera light, identifying 7 caps lock light, identifying 9 cautions electrostatic discharge 23 components bottom 12 display 7 keyboard area 8 left side 6 rear 12 right side 5 computer major components 14 connectors power 6 D display assembly removal 49 display back cover spare part number 56 display cable removal 55 display components 7 display panel product description 1 removal 51 spare part numbers 17, 53 display panel cable spare part numbers 17, 55 drive light, identifying 5 E electrostatic discharge (ESD) 23 preventing damage 24 esc key, identifying 11 F fans removal 41 spare part number 15, 41 feet removal 35 spare part number 35 fn key, identifying 11 G graphics, product description 1 grounding methods 25 guidelines packaging 26 transporting 26 workstation 23 H hard drive spare part number 15, 19 hard drive assembly removal 33 spare part number 33 hard drive brackets illustrated 19 hard drive connector spare part number 15 hard drive connector/cable spare part number 19, 33 HDMI port identifying 6 heat sink removal 42 spare part number 15, 42 hinge removal 53 spare part number 54 hinges spare part number 17 HP PC Hardware Diagnostics UEFI downloading 63 starting 63 using 62 HP PC Hardware Diagnostics Windows downloading 61 installing 62 using 61 HP Recovery media recovery 67 HP Sure Recover 68 I integrated numeric keypad, identifying 11 74 Index internal card expansion, product description 3 internal microphones, identifying 7 J jacks audio-out (headphone)/audio-in (microphone) 5 network 6 RJ-45 (network) 6 K keyboard/pointing devices, product description 3 keyboard/top cover removal 58 spare part numbers 15, 58 keypad, integrated numeric 11 keys action 11 esc 11 fn 11 num lock 11 Windows 11 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 left side components 6 lights AC adapter and battery 6 camera 7 caps lock 9 drive 5 mute 9 power 9 RJ-45 (network) status 6 M media card reader, product description 3 memory module removal 31 spare part numbers 31 memory, product description 1 microphone product description 2 model name 1 mute light, identifying 9 N network jack, identifying 6 O operating system, product description 3 P packaging guidelines 26 ports HDMI 6 product description 2 USB port with HP Sleep and Charge 6 USB SuperSpeed 6 USB Type-C 6 power button board spare part number 15 power button, identifying 10 power button/USB board removal 44 spare part numbers 44 power connector identifying 6 power connector cable removal 57 spare part number 15, 57 power cord requirements for all countries 70 requirements for specific countries and regions 71 set requirements 70 spare part numbers 20 power lights, identifying 9 power requirements, product description 3 processor, product description 1 product description audio 2 display panel 1 graphics 1 internal card expansion 3 keyboard/pointing devices 3 media card reader 3 memory 1 microphone 2 operating system 3 ports 2 power requirements 3 processors 1 product name 1 RJ-45 (network) jack 2 security 3 sensors 2 serviceability 4 storage 1 video 2 wireless networking 2 product name 1 product name and number, computer 13 R recovery 66 discs 67 HP Recovery partition 67 media 67 USB flash drive 67 recovery media creating using HP Cloud Recovery Download Tool 66 creating using Windows tools 66 regulatory information regulatory label 13 wireless certification labels 13 Remote HP PC Hardware Diagnostics UEFI settings customizing 64 using 64 removal/replacement procedures 27 removal/replacement procedures 35 restoring 66 right side components 5 RJ-45 (network) jack, identifying 6 RJ-45 (network) jack, product description 2 RJ-45 (network) status lights, identifying 6 S Screw Kit, spare part number 20 security, product description 3 sensors, product description 2 Index 75 serial number, computer 13 service labels, locating 13 serviceability, product description 4 slots memory card reader 5 solid-state drive removal 30 spare part number 16, 19 spare part numbers 30 speakers identifying 10 removal 48 spare part number 16, 48 special keys, using 11 static electricity 24 storage, product description 1 system board removal 45 spare part numbers 45 system restore point, creating 66 Windows backup 66 recovery media 66 system restore point 66 Windows key, identifying 11 Windows tools, using 66 wireless antennas spare part number 55 wireless certification label 13 wireless netowrking, product description 2 WLAN antennas, identifying 7 WLAN device 13 WLAN label 13 WLAN module removal 38 spare part numbers 16, 38 workstation guidelines 23 T touchpad removal 40 settings 8 spare part numbers 15, 40 touchpad buttons identifying 8 touchpad cable, spare part number 15, 40 touchpad zone, identifying 8 transporting guidelines 26 traveling with the computer 13 U USB port with HP Sleep and Charge, identifying 6 USB SuperSpeed port, identifying 6 USB Type-C port, identifying 6 V vents, identifying 12 video, product description 2 W webcam spare part number 54 webcam module removal 54 webcam/microphone module spare part number 17 76 IndexAH XSL Formatter V6.2 MR2 for Windows (x64) : 6.2.4.17534 (2014/06/19 09:55JST) Antenna House PDF Output Library 6.2.553 (Windows (x64))