Giant Hybrid E-Bike User Manual V7.0

1 General Information

1.1 Welcome Giant has been manufacturing quality bicycles for all types of terrains and riders since 1972. This manual will help you understand the general operation of your new electric bicycle and answer frequently asked questions.

1.2 Using the Manual Read this manual carefully before riding your new electric bicycle. Pay close attention to the safety instructions.

1.3 After-Sales Service and Technical Support For maintenance, service, or repair questions, please contact your Giant dealer. More information and dealer locations can be found on the international Giant Bicycles website.

2 Safety

2.1 EnergyPak Battery Charger DANGER: Keep the EnergyPak battery and charger away from water and open flames. Do not use the charger for other purposes. Do not short-circuit the terminals. Keep out of reach of children. Avoid shocks to the battery and charger. Do not cover the battery or charger, or place objects on top of them. If you notice a strange odor or smoke during charging, stop immediately. In case of fire, do not use water; use sand and contact emergency services.

CAUTION: Avoid contact with the battery and charger during operation as the charger produces heat. Refer to the additional information on the back of the battery housing.

2.2 Luggage Rack Some bikes have the battery integrated into the luggage rack. Ensure your luggage is securely fastened to avoid damaging the battery or rack. Maximum allowed weight on the luggage rack, including the EnergyPak, is 22 kg.

2.3 Using the Bicycle Before riding on public roads, test your electric bicycle in a safe area to familiarize yourself with the electric assist and handling. Always keep both hands on the handlebars and brake levers within reach for immediate reaction.

2.4 Transport Batteries are not designed to remain on the bicycle during car transport. They should be removed and transported inside the vehicle.

2.5 Accessories and Attachments CAUTION: Using trailers or trailer bicycles may add extra load and increase wear on electric and mechanical parts. Always follow the trailer manufacturer's instructions for installation, use, and safety. Never modify original bicycle parts to attach a trailer. Do not exceed the total permissible load weight of the electric bicycle.

CAUTION: Child seats add extra load and increase wear. Always follow the child seat manufacturer's instructions. Never modify original bicycle parts. Do not exceed the luggage rack capacity or the total permissible load weight of the bicycle. Be cautious of exposed springs under the saddle, which could pinch a child's fingers.

3 Overview of Electrical Components

3.1 Explanation Giant, Liv, and Momentum electric bicycles use integrated electrical components for smooth and powerful assistance. The A-weighted sound emission level at the cyclist's ear is below 70 dB(A).

ENERGYPAK The Giant integrated Lithium-Ion battery pack offers high energy density for superior performance and range. It charges twice as fast as previous systems and is rigorously tested for reliability. Some models feature the compact EnergyPak Smart 375.

SYNCDRIVE BY YAMAHA The SyncDrive motor, developed with Yamaha, provides powerful and reliable assistance. It delivers up to 80 Nm of torque and features a 6-sensor technology for optimal power delivery, ensuring a smooth and enjoyable ride.

RIDECONTROL The handlebar-mounted RideControl unit provides easy-to-use controls for adjusting assistance levels. It displays battery level, assistance level, and lighting status. Lower assistance levels are suitable for city riding, while higher levels provide more power for steep climbs. Smart Assist automatically adjusts assistance based on riding conditions.

3.2 EnergyPak and Charger

3.2.1 Overview Illustrations show the different EnergyPak types (side-release, rear-mounted, integrated) and their charging ports.

3.2.2 Generalities DANGER: Stop charging immediately if you notice a strange odor or smoke. Contact an authorized Giant dealer for repair or replacement. In case of fire, do not use water; use sand and contact emergency services.

3.2.3 New EnergyPak New EnergyPaks are shipped in a 'hibernation' state for protection. To activate, connect the charger. The battery is ready for use after charging. Once activated, it cannot be returned to hibernation mode.

3.2.4 Charging Charge the battery at ambient temperature (0°C to 40°C / 32°F to 104°F). Charging outside this range may result in insufficient charging and reduced battery life.

Charger 4A Indicators: - No EnergyPak connected: Green indicator light on. - Charging: Red indicator light on. - Charging problem: Red indicator light flashing. - Charge complete (100%): Green indicator light on.

Charger Smart Indicators: - Normal Charging (100%): - Power-on sequence: LED1 and LED2 flash red/green/off. - EnergyPak not connected: LED1 red (constant). - Charging: LED1 green (flashing). - Charge complete: LED1 green (constant). - Charging problem: LED1 red (flashing). - Long-term storage charging (60%): - Connect charger, press LED2 button. LED2 will be yellow (constant). Charging stops at 60%.

Charging Methods: Illustrations detail charging methods for integrated, Smart 375, and side-release EnergyPaks, both internally and externally.

3.2.5 Usage If the battery level drops to 3%, the assistance automatically switches to ECO mode. At 1%, assistance stops. The battery indicator lights will flash 3 times. Lights may remain on for over 2 hours. Check battery level by pressing the control button. For optimal battery life, fully discharge the EnergyPak by riding at least every three months or after 15 normal charges.

3.2.6 Charging Time Table Tables provide charging times for 4A and Smart chargers for different battery capacities (375 Wh, 400 Wh, 500 Wh) at various charge levels (60%, 80%, 100%).

3.2.7 Storage For long-term storage (one month or more), store the EnergyPak at 60% capacity, separately from the bike, at temperatures between 0°C and 40°C. Check the indicator monthly and recharge if necessary. Recharge at least every 3 months to maintain warranty.

3.3 SyncDrive The SyncDrive motor provides electric pedal assistance. It uses internal sensors and a speed sensor for smooth and natural pedaling. A slight lateral play in the bottom bracket is normal for enhanced durability.

3.4 RideControl

3.4.1 Overview Illustrations show the RideControl ONE unit and its remote control, detailing buttons for power, assistance levels, lights, and walk assist.

3.4.2 Settings

Power On/Off: Press the ON/OFF button (Q) to turn the system on. Press and hold for over 3 seconds to turn it off.

Electric Assist: Use the assistance level buttons (R) to select the desired assistance level (G).

Modes: - OFF: No electric assistance, but lights and computer functions are active. - MANUAL: Manually adjust assistance levels using the UP/DOWN arrow buttons (R). - AUTO (Smart Assist): Press and hold the UP/DOWN arrow buttons for over 2 seconds to activate AUTO mode. The PedalPlus 6 sensor automatically adjusts power output. The AUTO mode indicator is shown on the display.

Walk Assist: Press the walk assist button (T) to activate a 3-second walk assist. Press the Assist Plus button to engage walk assist. Release to disengage. Press again within 3 seconds to reactivate.

Lighting: Press and hold the lighting button (>2 s) to turn the lights on or off. The EnergyPak powers the lights. Lights remain on when the bike is stationary. On S-pedelec models, this button selects between daytime running lights and headlights.

Briefly press the lighting button to adjust LCD backlight brightness (EVO: off/low/high; Charge: off/on).

3.4.3 Resetting Parameters Simultaneously press the 'plus' and 'minus' buttons (R) for three seconds to reset trip distance, trip time, and average speed. This is only possible if one of these parameters is displayed.

3.4.4 Selection (Km/h <-> Mi/h) Press the settings button (V) for 5 seconds to switch between km/h and mph. EVO displays both; Charge displays km/h only.

3.4.5 Position Adjustment For EVO displays: Loosen diagonal nuts (D), adjust the aluminum housing angle, and retighten the nuts diagonally.

For CHARGE displays: Loosen nuts (D), adjust the screen's mounting angle, and retighten. Allow slight rotational play to prevent damage from impacts.

For remote controls: Loosen the fixing screw, adjust the angle, and retighten.

4 Bicycle Usage

4.1 Maintenance Giant electric bicycles have plastic covers to protect electrical components. Clean these with a damp cloth and a neutral solution. Avoid using high-pressure water jets or compressed air, as this can force water into electrical components. Do not use non-neutral detergents, as they can cause discoloration or damage.

Avoid leaving your bike outdoors, as rain, snow, and sunlight can corrode components and fade paint.

4.2 Keys The bicycle comes with two keys for battery locking. Some models also include a lock. Keep key numbers and unused keys in a safe place. Always have a spare key. Bring your keys when taking the bike for service.

4.3 Range Battery range depends on various factors including weather, terrain, tire pressure, rider weight, riding style, and charge cycles.

4.4 Recommendations for Gear Changes For optimal range, shift gears according to your speed. Use a larger sprocket for slower speeds and a smaller sprocket for higher speeds. Reduce pedaling pressure when shifting gears for a smoother experience.

4.5 Drivetrain Transmission Some e-bikes have internal gear hubs. Most models have an automatic chain tensioner. For models without automatic tensioning, check and adjust chain tension manually. These adjustments should be performed by a qualified mechanic. Chain tension should have 10-15 mm of vertical movement.

Adjusting chain tension may involve loosening rear axle screws or sliding dropouts. Belt drive systems have similar adjustment procedures.

5 Troubleshooting

5.1 Event Notification If the system detects a problem, an event notification will appear on the screen. Contact your Giant dealer for diagnosis and to clear event codes.

5.2 RideControl EVO System events may display messages like 'SyncDrive error', 'RideControl error', 'Bluetooth error', 'EnergyPak error', or 'Speed sensor error'. 'No power support' may appear with a SyncDrive error. A 'Your E-bike needs servicing' message indicates a required service.

5.3 RideControl Charge Event codes (L) and EnergyPak indicators (J) will flash 3 times. The error code will be displayed. If code 'A1' appears or the EnergyPak is discharged, electric assistance will stop. Assistance continues for other event codes.

5.4 RideControl ONE In case of system events, the RideControl ONE display will show an event indication. The indicator light (H) flashes red, accompanied by event code lights (L). Event codes indicate: LED 5 (heat), LED 4 (N/A), LED 3 (speed sensor), LED 2 (motor), LED 1 (battery). Restarting the bike usually resets the system. For heat issues (LED 5), let the bike cool down before restarting.

6 Frequently Asked Questions

6.1 RideControl - Display

Display Rotation: The Charge display can be rotated for optimal handlebar positioning.

Display Compatibility: Charge and EVO displays are generally interchangeable with Giant e-bike systems. RideControl One with ANT+ can wirelessly transmit data to compatible devices.

ANT+ Pairing: Consult your ANT+ device's manual for pairing instructions.

Event Codes: If an event code appears, contact your dealer. Continuing to ride with an event code is generally safe but may cause damage.

Disappearing Event Codes: If an event code disappears, it may have been a temporary issue. Your dealer can check for system events during routine service.

Display Lag: Cold temperatures can cause temporary lag in display updates. This is normal and does not indicate a malfunction.

Function Mismatches: Ensure your RideControl firmware is up-to-date. Contact your Giant dealer to check for updates.

6.2 EnergyPak

Checking Charge Level: Press the button on the EnergyPak to view the remaining charge via indicator lights.

Battery Capacity vs. Housing Size: Giant uses different cell densities to achieve higher capacities while maintaining the same housing size for compatibility across various bike models.

Upgrading EnergyPak: Giant EnergyPaks are interchangeable if the shape and orientation of the opening match. An optional EnergyPak Plus battery extender may be available.

Charging Time: Charging time is not always proportional to the remaining capacity, as the final stage of charging takes longer.

Full Discharge: Full discharge is not required for every charge. A complete discharge every 3 months helps maintain optimal battery life.

Total Discharge: If the EnergyPak completely discharges, assistance will stop. At 3% capacity, assistance reduces to conserve energy. At 1%, assistance stops completely, but lights may remain on for 2-3 hours.

6.3 SyncDrive Motor

Low Assistance: The SyncDrive motor uses a torque sensor, providing assistance based on applied force. Some simpler systems use only rotation sensors.

Crank Play: Slight lateral play (approx. 1mm) in the bottom bracket is normal for the SyncDrive motor and enhances durability.

Motor Sound: Differences in motor sound are due to Giant's unique internal components, resulting in a slightly higher cadence and torque value.

6.4 Miscellaneous

QR Code: The QR code on the bike is for registering your bike for anti-theft purposes.

Cleaning: Clean electrical components with a dry cloth. The rest of the bike can be cleaned as usual.

Wired Lighting: Your bike is pre-wired for lighting systems. Use a 6V lighting system.

Range Differences: Differences in range between bikes can be due to factors like tire pressure, personal effort, and speed.

7 Legal Information

7.1 Warranty Giant offers a limited warranty on frames, forks, and original components. Electrical components (display, RideControl, SyncDrive motor, EnergyPak battery) are covered for two years or 60% of original nominal capacity (max 600 charges for the battery), whichever comes first. Wiring is also covered.

The maximum total weight (bike, rider, luggage) for Giant electric bikes is 156 kg (344 lbs).

This warranty applies only to new bikes purchased from an authorized Giant dealer and assembled by them. The warranty is non-transferable and limited to the replacement of defective parts at Giant's discretion. Giant is not liable for indirect damages, injuries, or economic losses.

Giant offers no other express or implied warranties. Any implied warranties are limited to the duration of the express warranties stated above. Warranty claims must be made through an authorized Giant dealer with proof of purchase. International warranty claims may be subject to additional fees and restrictions.