The following instructions take Snom D735 as an example to show how to enable CSTA control function. 1. Log in to the phone web interface, go to Setup ...
Linkus Desktop Client
User Guide
Version: 1L.0inkus Desktop Client User Guide
Date: 2025-03-26
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Contents
Linkus Desktop Client Overview........................................................................................ 1 Getting Started.................................................................................................................. 4
Log in to Linkus.....................................................................................................................4 Linkus Login Overview...................................................................................................4 Log in to Linkus with Extension Account Using Login Link........................................ 5 Log in to Linkus with Extension Account by One Click...............................................7 Log in to Linkus with Extension Account Using Manually-Entered Credentials......... 8 Log in to Linkus with Microsoft Account...................................................................11 Log in to Linkus with Active Directory Domain Account...........................................12
Reset Linkus Password...................................................................................................... 14 Change the Display Language............................................................................................17 Set Linkus Desktop Client to Run at Startup on a Computer........................................... 18 Log out of Linkus................................................................................................................ 19 Two-Factor Authentication (2FA).....................................................................................21 Two-factor Authentication (2FA) Overview........................................................................21 Configure Two-Factor Authentication Using Authenticator Application..........................22 Configure Two-Factor Authentication Using Email...........................................................24 Manage Two-Factor Authentication...................................................................................26 Extensions....................................................................................................................... 29 View Colleague Extensions................................................................................................ 29 View Registered Extensions Only.......................................................................................32 View and Manage Colleague Extension's Calls................................................................ 32 Contacts.......................................................................................................................... 35 Contacts Overview.............................................................................................................. 35 Personal Contacts............................................................................................................... 36
Add a Personal Contact.............................................................................................. 36 Manage Personal Contacts.........................................................................................41 Import and Export Personal Contacts........................................................................42 Company Contacts..............................................................................................................44 Add a Company Contact.............................................................................................44
Contents | iii
Manage Company Contacts....................................................................................... 49 Mark or Remove Favorite Contacts................................................................................... 50 Chat.................................................................................................................................53 Internal Chat........................................................................................................................ 53
Linkus Desktop Client Internal Chat Overview...........................................................53 Start a Chat Session with Colleagues........................................................................54 External Chat........................................................................................................................56 Linkus Desktop Client External Chat Overview..........................................................56 Configure Chat Notifications..............................................................................................59 CTI...................................................................................................................................63 Linkus Desktop Client CTI Overview..................................................................................63 Control a Yealink IP Phone by Linkus Desktop Client...................................................... 69 Control a Fanvil IP Phone by Linkus Desktop Client........................................................ 72 Control a Snom IP Phone by Linkus Desktop Client........................................................ 74 Control an Incompatible IP phone by Linkus Desktop Client...........................................77 Control an Analog Phone by Linkus Desktop Client......................................................... 78 Control Linkus Web Client by Linkus Desktop Client........................................................79 Hotkeys........................................................................................................................... 81 Set up Hotkeys.................................................................................................................... 81 Select and Dial with Hotkey............................................................................................... 84 Calls................................................................................................................................ 87 Linkus Call Overview........................................................................................................... 87 Flip an Active Call between Devices..................................................................................88 Continue an Active Call on Linkus Desktop Client............................................................91 Transfer a call......................................................................................................................93 Merge Calls into an Audio Conference Call...................................................................... 98 Hold and Resume a Call...................................................................................................101 Record a Call..................................................................................................................... 102 Select Outbound Caller ID (DOD) to Call......................................................................... 102 Add Notes to a Call.......................................................................................................... 105 Audio Conferencing.......................................................................................................108 Audio Conferencing Overview.......................................................................................... 108 Invite Participants to an Audio Conference Call.............................................................108
Contents | iv
Audio Conference Call Operations...................................................................................111 Exit or End an Audio Conference.....................................................................................115 Call Logs....................................................................................................................... 117 Check and Manage Call Logs.......................................................................................... 117 Voicemails.....................................................................................................................120 Check and Manage Voicemails....................................................................................... 120 Recordings.................................................................................................................... 122 Check and Manage Recordings....................................................................................... 122 Upgrade......................................................................................................................... 126 Upgrade Linkus Desktop Client........................................................................................126 Bug Reporting............................................................................................................... 128 Report Linkus Problems................................................................................................... 128 Extension Preferences...................................................................................................129 User.....................................................................................................................................129
Update Your Extension Profile..................................................................................129 View Outbound Caller ID........................................................................................... 129 View Emergency Outbound Caller ID....................................................................... 130 Presence............................................................................................................................ 131 Configure Presence Settings.................................................................................... 131 Manually Switch Presence Status............................................................................135 Automatically Switch Presence Status Based on Business Hours and Holi days.............................................................................................................................136 Voicemail............................................................................................................................137 Customize Your Voicemail Settings.........................................................................137 Upload or Record Voicemail Greetings....................................................................140 Manage Personal Voicemail Greetings....................................................................142 Audio and Video................................................................................................................ 143 Configure Audio and Video Devices........................................................................ 143 Integrate HID-compliant Headsets with Linkus Desktop Client............................. 145 Email Notification..............................................................................................................147 Enable Email Notifications for Missed Calls and Password Changes...................147 Call...................................................................................................................................... 148 Handle Incoming Calls Based on Caller ID..............................................................148
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Stop Rejected Calls from Ringing Other Endpoints................................................ 149 Set up Auto Answer for Non-paging/intercom Calls...............................................150 Set up Auto Answer for Paging/Intercom Calls...................................................... 151 Call Popup..........................................................................................................................152 Automatically Open Contact URL on Incoming Calls..............................................152 Automatically Launch External Applications on Incoming Calls............................154 Function Key...................................................................................................................... 155 Configure Function Keys........................................................................................... 155 Integration..................................................................................................................... 162 Microsoft Outlook Integration.......................................................................................... 162 Microsoft Outlook Integration Overview.................................................................. 162 Integrate Linkus Desktop Client with Outlook for Windows................................... 163 Use Microsoft Outlook Integration...........................................................................166 Disable Microsoft Outlook Integration.....................................................................169 TAPI Integration.................................................................................................................172 TAPI Integration Guide.............................................................................................. 172 TAPI Integration Guide (Deutsch).............................................................................179
Linkus Desktop Client Overview
Running on Windows and macOS, Linkus Desktop Client provides you with access to enter prise-grade telephony features from your computer desktop.
Linkus Desktop Client layout
1. Navigation bar 2. Toolbar 3. Workspace
Navigation bar
Navigation bar provides quick access to the following features:
Feature Extensions
Description
· View colleague information. · Place audio or video calls to colleagues. · Leave voicemails for colleagues.
Linkus Desktop Client User Guide | 1 - Linkus Desktop Client Overview | 2
Feature Contacts Video Conferencing
Operator Panel
Call Center Console
Call Logs Voicemails Recordings Preferences
Description · Add colleague extensions to Favorites list.
· View, add, and manage personal contacts. · View, add, and manage company contacts.
Initiate face-to-face meetings for instant communication among team members and customers. For more information, see Video Conferencing User Guide.
Note: Linkus Desktop Client only provides a menu entry for the feature. When you access the feature, you will be redirected to the feature on Linkus Web Client without entering any credentials.
Manage calls of members in a specific group. For more information, see Operator Panel User Guide.
Note: Linkus Desktop Client only provides a menu entry for the feature. When you access the feature, you will be redirected to the feature on Linkus Web Client without entering any credentials.
Handle queue calls and achieve real-time call monitoring, management, and reporting. For more information, see Call Center Console User Guide.
Note: Linkus Desktop Client only provides a menu entry for the feature. When you access the feature, you will be redirected to the feature on Linkus Web Client without entering any credentials.
Check and manage your call logs.
Check and manage your voicemails.
Check and manage your call recording files.
Configure the following settings:
· Extension profile · Extension presence · Voicemail · Audio and video · Function keys · Call-handling rules · Email notifications
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Feature
· Outlook integration
Description
Toolbar
Toolbar provides quick access to common actions:
Feature Agent Status Account
Description Quick access to download Linkus Mobile Client and Yeastar Linkus for Google. Use function keys to monitor status of specific objects or quickly perform specific operations via function keys. Switch between Desktop Client mode and CTI mode.
Change your status in a queue. Change extension presence.
Place audio calls or video calls.
· Change password · Configure two-factor authentication (2FA) · Check Privacy Policy Agreement · Access Linkus Help Center · Access Support Portal · Log out of Linkus
Workspace
An area where you can view or manage specific features.
Getting Started
Log in to Linkus
Linkus Login Overview
Linkus allows you to log in to Desktop Client using different methods, including logging in with your extension account via a login link, one-click login from Linkus Web Client, entering login information, or directly logging in with a third-party account.
Extension account login
You can log in to Linkus with your extension account using login link, one-click login, or manually-entered login information.
Quick login
· After you receive a Linkus welcome email, you can obtain a login link from the email, via which you can quickly log in to Linkus Desktop Client. For more information, see Log in to Linkus with Extension Account Using Login Link.
· You can quickly log in to your Desktop Client from Linkus Web Client by just one click. For more information, see Log in to Linkus with Extension Account by One Click.
Manual login You need to contact system administrator to obtain your username and pass word, as well as the Linkus Server network information, then enter the informa tion on Linkus Desktop Client to log in. For more information, see Log in to Linkus with Extension Account Using Man ually-Entered Credentials.
Linkus Desktop Client User Guide | 2 - Getting Started | 5
Third-party account login
If system administrator has integrated the server with a third-party system, you can directly log in to Linkus Desktop Client with the third-party account. For more information, see the following topics:
· Log in to Linkus with Microsoft Account · Log in to Linkus with Active Directory Domain Account
Log in to Linkus with Extension Account Using Login Link
After you receive a Linkus welcome email, you can use the login link to quickly log in to Linkus Desktop Client with your extension account.
Prerequisites
You have received the Linkus welcome email.
Note: · If you don't receive the Linkus welcome email, contact system administrator. · The login link is valid in 24 hours and can only be used once.
Procedure
1. In the Linkus welcome mail, copy the login link. 2. Open Linkus Desktop Client, and click at the top-right corner.
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3. Paste the link on Linkus, then click LOG IN.
Linkus detects the account information and asks if you want to log in with the ac count. 4. In the pop-up window, click Confirm.
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Note: If it is the first time that you log in to Linkus with extension account, you will be asked to agree a privacy policy agreement and change the initial pass word. When finished, you need to log in to Linkus with the new password.
Log in to Linkus with Extension Account by One Click
Yeastar supports one-click login for Linkus Desktop Client, you can conveniently access your Linkus Desktop Client from Web Client with just one click.
Prerequisites
You have installed Linkus Desktop Client on your computer.
Procedure
1. On Linkus Web Client, click on the top bar, then click .
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A window pops up, asking if you allow the system to open the application. 2. On the pop-up window, do as follows:
a. If you want the system to open Linkus Desktop Client without asking again, se lect the checkbox.
b. Click to open the Linkus Desktop Client. You are logged into Linkus Desktop Client without entering any credentials.
Log in to Linkus with Extension Account Using Manually-Entered Credentials
This topic describes how to log in to Linkus Desktop Client with your extension account by manually entering login information.
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Prerequisites
Contact system administrator to obtain your username and password, as well as the net work information of the server.
Note: The network information might be domain name or IP addresses and ports, de pending on the Linkus Server's network configuration.
Procedure
1. On Linkus login page, enter the login information.
Scenario
Figure 1. Log in using domain name
Instruction
If you obtain a domain name, do as follows:
a. In the Username field, enter your extension number or email address.
b. In the Password field, enter the password associated with the user name.
c. In the Domain field, enter the domain name.
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Scenario
Figure 2. Log in using IP addresses and ports
Instruction
If you obtain IP addresses and ports, do as follows:
a. In the Username field, enter your extension number or email address.
b. In the Password field, enter the password associated with the user name.
c. In the Domain field, click . d. In the pop-up Custom Settings window, select
the checkbox of Enable Custom Settings, enter the IP addresses and ports, then click Confirm.
Note: If you enter both local and external hostname/IPs, Linkus Desktop Client will attempt to connect to Linkus Server using the local hostname/IP.
2. Optional: Select or unselect the Auto Login option to decide whether to automati cally log in to this account next time you open Linkus Desktop Client.
3. Click LOG IN. 4. If you have set up two-factor authentication, you need to enter an authentication code.
a. Enter the authentication code provided by an authenticator application or email. b. Optional: Select the checkbox of Trusted Device.
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Note: For the device from which you log in most frequently, you can select the option to add it as a trusted device. In this way, you don't have to re-en ter an authentication code with this device for the next 180 days. c. Click LOG IN.
Note: If it is the first time that you log in to Linkus with extension account, you will be asked to agree a privacy policy agreement and change the ini tial password. When finished, you need to log in to Linkus with the new password.
Log in to Linkus with Microsoft Account
If system administrator integrates the server with Microsoft Entra ID (Azure Active Directo ry), you can log in to Linkus with your Microsoft account directly.
Requirements
· System administrator has integrated the server with Microsoft Entra ID, and enabled Single Sign-on (SSO) feature.
· Your Linkus version meets the following requirement: Linkus Windows Desktop: Version 1.4.9 or later Linkus Mac Desktop: Version 1.4.9 or later
Procedure
1. On Linkus login page, click Sign in with Microsoft.
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You are redirected to the Microsoft sign-in page. 2. Sign in to your Microsoft account.
After signed-in, you are automatically logged in to Linkus Desktop Client.
Log in to Linkus with Active Directory Domain Account
If system administrator integrates the server with Active Directory (AD), you can log in to Linkus with your AD domain account directly.
Requirements
· System administrator has integrated the server with Active Directory, and enabled Single Sign-on (SSO) feature.
· Your Linkus version meets the following requirement: Linkus Windows Desktop: Version 1.4.9 or later Linkus Mac Desktop: Version 1.4.9 or later
Prerequisites
Contact system administrator to obtain the network information of Linkus Server. Note:
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The network information might be a domain name, or IP addresses and ports, de pending on the Linkus Server's network configuration.
Procedure
1. On Linkus login page, enter the following information.
Scenario
Figure 3. Log in using domain name
Procedure
If you obtain a domain name, do as follows:
a. In the Username field, enter the user name of your AD domain account (Format: username@domainname).
b. In the Password field, enter the password associated with the user name.
c. In the SN/Domain field, enter the domain name.
Note: If the SN/Domain field is non-editable, click
and unselect Enable Custom Settings, then click Confirm.
Figure 4. Log in using IP
If you obtain IP addresses and ports, do as follows:
a. In the Username field, enter the user name of your AD domain account (Format: username@domainname).
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Scenario addresses and ports
2. Click Login.
Procedure b. In the Password field, enter the password associated
with the user name.
c. Click . d. Select the checkbox of Enable Custom Settings. e. Enter the IP addresses and ports.
Note: When you use Linkus Desktop Client within company's Local Area Network (LAN), Linkus communicates through the local hostname/IP. Otherwise, Linkus communicates through the external hostname/IP.
f. Click Confirm.
Reset Linkus Password
If you forget Linkus login password, you can reset password on Linkus Desktop Client.
Restriction
If you don't have an email address bound with your extension, or you forget the email ad dress, you can not reset the login password.
Tip: In this case, you can contact the system administrator to help you reset your pass word.
Procedure
1. On Linkus Desktop Client login page, click Forget Password?. 2. In the Forgot Password page, do as follows:
a. In the Extension Number field, enter your extension number. b. In the Email Address field, enter the email address that is bound with your ex
tension. c. Enter the network information of Linkus Server.
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Note: Contact the system administrator for the Linkus Server network infor mation.
Network Information Domain name
Illustration
IP addresses and ports
d. Click Send. A password reset email is sent to your mailbox.
3. In the password reset email, click the password reset link. Note: The link is valid for 30 minutes and can only be used once.
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You are redirected to a Reset Password web page. 4. On the Reset Password web page, enter your new password twice, and click Save.
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The login password is changed.
What to do next
Log in to Linkus with the new password.
Change the Display Language
You can change the display language of Linkus Desktop Client as needed.
Procedure
1. Access the menu of Linkus Desktop Client based on your operating system. · For Windows: At the system tray, right click .
· For macOS: On the App menu, click Linkus Desktop Client.
2. Select Settings from the menu. A Settings window pops up.
3. In the Language drop-down list, select the desired language.
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4. In the pop-up window, click Reboot Now.
Set Linkus Desktop Client to Run at Startup on a Computer
You can configure Linkus Desktop Client to automatically launch when your computer starts up.
Procedure
1. Access the menu of Linkus Desktop Client based on your operating system. · For Windows: At the system tray, right click .
· For macOS: On the App menu, click Linkus Desktop Client.
2. Select Settings from the menu. A Settings window pops up.
3. In the System section, select the checkbox of Auto Startup.
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Result
Linkus Desktop Client will automatically launch and run when your computer boots up. Note: If you have enabled Auto Login, your account will be automatically logged in when Linkus Desktop Client is launched.
Log out of Linkus
This topic describes how to log out of Linkus Desktop Client.
Procedure
1. At the top-right corner of Linkus Desktop Client, click your account. 2. In the drop-down list, click Log out.
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Two-Factor Authentication (2FA)
Two-factor Authentication (2FA) Overview
Linkus Desktop Client allows you to configure two-factor authentication (2FA) for your ac count. With 2FA enabled, both your account password and an additional authentication code are required for Linkus login, which adds an extra layer of security to your account. This topic provides an overview of the supported two-factor authentication methods.
Requirements
System administrator has upgraded the server to 37.10.0.30 or later.
Two-factor authentication by authenticator application
This method requires you to install an authenticator application on your mobile phone. The supported applications are listed below:
· Google Authenticator · FreeOTP · Twilio Authy · Microsoft Authenticator
After installing an authenticator application, you need to add your account to the applica tion, via which you can obtain authentication codes for two-factor authentication. When you log in to your account, both account password and the authentication code generated by the authenticator application are required. For more information about the configuration, see Configure Two-Factor Authentication Us ing Authenticator Application.
Two-factor authentication by Email
This method allows you to receive authentication codes for two-factor authentication via the email associated with your account. When you log in to your account, both account password and the authentication code sent to your email are required. For more information about the configuration, see Configure Two-Factor Authentication Us ing Email.
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Configure Two-Factor Authentication Using Authenticator Application
This topic describes how to configure two-factor authentication using an authenticator ap plication on your mobile phone.
Note: The configurations of two-factor authentication is applied to all your Linkus clients.
Prerequisites
You have installed one of the following supported authenticator applications on your mobile phone.
· Google Authenticator · FreeOTP · Twilio Authy · Microsoft Authenticator
Procedure
1. At the top-right corner of Linkus Desktop Client, click your account, then go to Change Password & Security > Security Settings.
2. Select the checkbox of Two-Factor Authentication. 3. In the pop-up Password window, enter your account password and click Confirm to
verify your operation. 4. Select Authenticated by Authenticator. 5. Add your account to the authenticator application via either of the following methods.
Method
Instruction
Scan QR Code to quickly add the account
You can quickly add your account to the authenticator application by scanning the QR code provided by Linkus Desktop Client.
a. On your mobile phone, open the authenticator application, and select to scan QR code.
b. Scan the QR code shown on Linkus Desktop Client.
Method
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Instruction
Your account is added to the application automatically, a 6-digit authentication code is shown.
Manually add the account
In case you can not scan QR code, you can manually add your account and enter the secret key provided by Linkus Desktop Client.
a. On Linkus Desktop Client, click Can't scan beside the QR code.
A secret key is displayed under the QR code, note it down for later use.
b. On your mobile phone, open the authenticator application, and select to manually add an account.
c. Enter the relevant information and paste the secret key.
Note: If you need to complete more configurations for the secret key, you should set SHA1 as the algorithm for TOTP protocol, and set to generate 6-digit code with an interval of 30 seconds.
Your account is added to the application, a 6-digit authentication code is shown.
6. On Linkus Desktop Client, enter the 6-digit authentication code in the Authentication Code field.
7. Click Save.
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Result
· The page prompts a message "Edited successfully.", which means that you have suc cessfully set up two factor authentication.
· Next time you log in to Linkus UC clients (Web Client, Desktop Client, and Mobile Client) using the username and password of your extension account, you need to en ter an authentication code additionally.
Troubleshooting: What if I fail to log in with two-factor authentication? If you lose access to your two-factor authentication (e.g. you lost your device or could not receive authentication code via email), contact system administrator to disable the two-factor authentication for your account, so that you can directly log in with your username and password.
Related information Manage Two-Factor Authentication
Configure Two-Factor Authentication Using Email
This topic describes how to configure two-factor authentication using email.
Note: The configurations of two-factor authentication is applied to all your Linkus clients.
Prerequisites
Your account is associated with an email address (Path: Preferences > User > Email Address).
Procedure
1. At the top-right corner of Linkus Desktop Client, click your account, then go to Change Password & Security > Security Settings.
2. Select the checkbox of Two-Factor Authentication.
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3. In the pop-up Password window, enter your account password and click Confirm to verify your operation.
4. Select Authenticated by Email, and complete the following settings:
a. Click Send. An email containing a 6-digit authentication code is sent to the email address that is associated with your account. Note: The code expires 5 minutes after the email is sent.
b. In the Authentication Code field, enter the authentication code. c. Click Save.
Result
· The webpage prompts a message "Edited successfully.", which means that you have successfully set up two-factor authentication.
· Next time you log in to Linkus UC clients (Web Client, Desktop Client, and Mobile Client) using the usernameand password of your extension account, you need to enter an authentication code additionally. Note: In later use, if the email address associated with your extension is changed, the two-factor authentication will be disabled automatically.
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Troubleshooting: What if I fail to log in with two-factor authentication? If you lose access to your two-factor authentication (e.g. you lost your device or could not receive authentication code via email), contact system administrator to disable the two-factor authentication for your account, so that you can directly log in with your username and password.
Related information Manage Two-Factor Authentication
Manage Two-Factor Authentication
This topic describes how to manage the two-factor authentication feature, including remov ing trusted devices, changing authentication method, and disabling the two-factor authenti cation feature.
Remove a trusted device
In case you lost access to a trusted device, you can remove it from the list if necessary.
1. At the top-right corner of Linkus Desktop Client, click your account, then go to Change Password & Security > Security Settings. The trusted devices are displayed in the Trusted Device List section.
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2. Click beside the device that you want to remove. 3. In the pop-up window, click OK.
Change two-factor authentication method
1. At the top-right corner of Linkus Desktop Client, click your account, then go to Change Password & Security > Security Settings.
2. Click beside the current authentication method. 3. Select the desired method, then complete the follow-up settings accordingly.
Disable two-factor authentication
1. At the top-right corner of Linkus Desktop Client, click your account, then go to Change Password & Security > Security Settings.
2. Unselect the checkbox of Two-Factor Authentication. 3. In the pop-up Password window, enter your account password and click Confirm to
verify your operation. 4. In the Security Settings tab, click Save.
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The page prompts a message "Edited successfully.", which means that you have suc cessfully disabled two-factor authentication.
Related information Configure Two-Factor Authentication Using Authenticator Application Configure Two-Factor Authentication Using Email
Extensions
View Colleague Extensions
This topic describes how to view colleague extensions and quickly reach colleagues.
Procedure
1. Log in to Linkus Desktop Client, go to Extensions. 2. Optional: Select the group or department to which the desired extension belongs.
Note: By default, all the extensions within the selected group or department are dis played, whether the extensions are registered or not. You can choose to dis play only the registered extensions. For more information, see View Regis tered Extensions Only.
· To select a group, click at the top-left corner, then select one from the dropdown list. Extensions within the group are displayed.
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· To select a department, click the desired department from the organizational tree. Extensions within the department are displayed.
3. To view details about a specific colleague, click the contact card.
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4. Optional: Click specific icons to manage or reach colleagues.
Icon
Add to the Favorites list.
Description
Note: · The Favorites list is displayed only when you add extensions to favorites. You can see the list by clicking at the top-left corner. · For the colleagues whom you communicate with most often, you can add their extensions to the favorite list, so that you can quickly contact them.
Place an audio call to the extension.
Place a video call to the extension.
Call mobile number.
Leave a voicemail to the extension.
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View Registered Extensions Only
By default, all the extensions within the selected group or department are displayed on Linkus Desktop Client, whether the extensions are registered or not. You can configure to show only the registered extensions.
Procedure
1. Log in to Linkus Desktop Client, go to Preferences > User > Status View. 2. Unselect the checkbox of Show Unregistered Extensions. 3. Click Save.
View and Manage Colleague Extension's Calls
An authorized user can instantly see which colleague extension's ringing or on a call, view names and IDs of the other party, and manage calls with just a few clicks from Extensions panel. This topic describes how to view and manage colleague extension's calls.
Requirements
· PBX Server: 37.16.0.25 or later · Linkus Desktop Client: 1.6.0 or later · Extension: Your extension has been assigned the Allow Call Operations in the Ex-
tension Page permission.
Procedure
1. Log in to Linkus Desktop Client. 2. On the left navigation bar, click Extensions.
The colleague extension that initiates a call or is on a call is marked with , and the colleague extension that receives an incoming call is marked with .
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3. Manage colleague extension's call as needed. · For colleague extension that initiates a call, you can click the call status label, then choose to hang up the call.
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· For colleague extension that is on a call, you can click the call status label, then choose to transfer, park, monitor, or hang up the call.
· For colleague extension that receives a call, you can click the call status label, then choose to redirect, pick up, or hang up the call.
Contacts
Contacts Overview
Linkus Contacts provides an overview of your external contacts that are stored on the serv er. The Linkus Contacts is subdivided into two types, namely personally managed contacts (stored in Personal Contacts) and shared contacts (stored in Company Contacts or phone book).
Personal Contacts
The Personal Contacts is only visible to yourself. You can store your own external contacts (such as direct customers) in it. For more information, see the following topics:
· Add a Personal Contact · Manage Personal Contacts · Import and Export Personal Contacts
Company Contacts
The Company Contacts or phonebook is shared among authorized colleagues. You can store external contacts (such as company's customers, resellers, and partners) in it, so as to share contact information with your team members and thus enhancing team collaboration.
Note: If you fail to see Company Contacts or specific phonebooks, it indicates that you don't have the viewing permission. Contact system administrator to grant you the permission if necessary.
For more information, see the following topics:
· Add a Company Contact · Manage Company Contacts
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Favorite Contacts
For contacts (both Personal Contacts and Company Contacts) that you are frequently or commonly communicated with, you can mark them as favorites. The marked contacts will be displayed in the Favorite Contacts list for quick location and retrieval. For more information, see Mark or Remove Favorite Contacts.
Personal Contacts
Add a Personal Contact
This topic describes how to add a personal contact. The personal contacts you add will be synchronized across your Linkus UC Clients and are only visible to yourself, other col leagues can not see your personal contacts.
Supported methods
Linkus Desktop Client supports to add a personal contact via any of the following methods:
· Manually add a personal contact · Add a personal contact from call logs · Add a personal contact from Voicemails list · Add a personal contact from Recordings list · Add a personal contact from company contacts
Manually add a personal contact
1. On Linkus Desktop Client, go to Contacts. 2. At the top-left corner, click , then select Personal Contacts from the drop-down
list.
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3. Click Add. 4. On the contact details page, enter the information of the contact. 5. Click Save.
Add a personal contact from call logs
You can directly add an unknown number from call log to your Personal Contacts.
1. On Linkus Desktop Client, go to Call Logs. 2. Right click the desired record. 3. To add the contact as a new contact, do as follows:
a. Click Add New Contact. You are redirected to a contact details page, and the number is automatically added to the number list.
b. In the Add to drop-down list, select Personal Contacts.
c. Edit the type of the number, and enter the information of the contact as needed. d. Click Save. 4. To add the contact to an existing contact, do as follows: a. Click Add to Existing Contact.
b. In the pop-up window, click tacts.
at the top-left corner, then select Personal Con-
Linkus Desktop Client User Guide | 5 - Contacts | 38
c. Search and select an existing contact, then click Confirm. You are redirected to the contact details page, and the number is automatically added to the number list.
d. Edit the type of the new number, and edit the information of the contact as needed.
e. Click Save.
Add a personal contact from Voicemails list
You can directly add an unknown number from Voicemails list to your Personal Contacts. 1. On Linkus Desktop Client, go to Voicemails. 2. Right click the desired record. 3. To add the contact as a new contact, do as follows: a. Click Add New Contact. You are redirected to a contact details page, and the number is automatically added to the number list. b. In the Add to drop-down list, select Personal Contacts.
c. Edit the type of the number, and enter the information of the contact as needed. d. Click Save. 4. To add the contact to an existing contact, do as follows: a. Click Add to Existing Contact.
Linkus Desktop Client User Guide | 5 - Contacts | 39
b. In the pop-up window, click tacts.
at the top-left corner, then select Personal Con-
c. Search and select an existing contact, then click Confirm. You are redirected to the contact details page, and the number is automatically added to the number list.
d. Edit the type of the new number, and edit the information of the contact as needed.
e. Click Save.
Add a personal contact from Recordings list
You can directly add an unknown number from Recordings list to your Personal Contacts.
1. On Linkus Desktop Client, go to Recordings. 2. Right click the desired record. 3. To add the contact as a new contact, do as follows:
a. Click Add New Contact. You are redirected to a contact details page, and the number is automatically added to the number list.
b. In the Add to drop-down list, select Personal Contacts.
c. Edit the type of the number, and enter the information of the contact as needed. d. Click Save. 4. To add the contact to an existing contact, do as follows:
Linkus Desktop Client User Guide | 5 - Contacts | 40
a. Click Add to Existing Contact.
b. In the pop-up window, click tacts.
at the top-left corner, then select Personal Con-
c. Search and select an existing contact, then click Confirm. You are redirected to the contact details page, and the number is automatically added to the number list.
d. Edit the type of the new number, and edit the information of the contact as needed.
e. Click Save.
Add a personal contact from company contacts
If system administrator has granted you the permission to manage company contacts, you can directly add a company contact to your Personal Contacts.
1. On Linkus Desktop Client, go to Contacts. 2. At the top-left corner, click , then select Company Contacts or the phonebook
where the company contact is stored.
3. On the contact card, click , then click Add to Personal Contacts.
Linkus Desktop Client User Guide | 5 - Contacts | 41
The page prompts "Added successfully", which indicates that the company contact is added to your Personal Contacts. Related information Manage Personal Contacts Import and Export Personal Contacts
Manage Personal Contacts
This topic describes how to edit and delete your personal contacts on Linkus Desktop Client. The changes will be synchronized across your Linkus UC Clients.
Edit a personal contact
1. On Linkus Desktop Client, go to Contacts. 2. At the top-left corner, click , then select Personal Contacts from the drop-down
list.
3. On the desired contact card, click . 4. Edit the contact's information as needed, then click Save.
Delete a personal contact
1. On Linkus Desktop Client, go to Contacts. 2. At the top-left corner, click , then select Personal Contacts from the drop-down
list.
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3. On the desired contact card, click , then click Delete. 4. In the pop-up window, click OK.
Import and Export Personal Contacts
This topic describes how to import and export personal contacts on Linkus Desktop Client.
Export personal contacts
You can export all personal contacts to a CSV file, and then make additions, removals, and changes to the file.
1. On Linkus Desktop Client, go to Contacts. 2. At the top-left corner, click , then select Personal Contacts from the drop-down
list.
3. On the top of the page, click Export. 4. In the pop-up window, save the downloaded file to a desired location.
Linkus Desktop Client User Guide | 5 - Contacts | 43
Import personal contacts
We recommend that you export personal contacts data to a CSV file first, and use the file as a template to start with. In this way, you can save time and effort.
Prerequisites Requirements of an imported file: · Format: UTF-8 .CSV · Size: Less than 300 MB · File name: Less than 127 characters · Import parameters: Ensure that the import parameters meet require ments. For more information, see Contacts Parameters.
Procedure 1. On Linkus Desktop Client, go to Contacts. 2. At the top-left corner, click , then select Personal Contacts from the drop-down list.
3. On the top of the page, click Import. 4. In the pop-up window, click Browse, and select your CSV file. 5. Click Import.
The contacts in the CSV file will be displayed in Personal Contacts. Related information
Import and Export FAQ
Linkus Desktop Client User Guide | 5 - Contacts | 44
Company Contacts
Add a Company Contact
This topic describes how to add a company contact. The company contacts you add will be synchronized across your Linkus UC Clients and the server, and be shared with other autho rized colleagues.
Requirements
System administrator has granted you the permission to manage company contacts or spe cific phonebooks.
Supported methods
Linkus supports to add a company contact via any of the following methods: · Manually add a company contact · Add a company contact from call logs · Add a company contact from Voicemails list · Add a company contact from Recordings list · Add a company contact from personal contacts
Manually add a company contact
1. On Linkus Desktop Client, go to Contacts. 2. At the top-left corner, click , then select Company Contacts or the phonebook
where you want to add a company contact.
3. Click Add.
Linkus Desktop Client User Guide | 5 - Contacts | 45
4. On the contact details page, enter the information of the contact. 5. Click Save.
Add a company contact from call logs
You can directly add an unknown number from call logs to Company Contacts. 1. On Linkus Desktop Client, go to Call Logs. 2. Right click the desired record. 3. To add the contact as a new contact, do as follows: a. Click Add New Contact. You are redirected to a contact details page, and the number is automatically added to the number list. b. In the Add to drop-down list, select Company Contacts, then select the specif ic phonebook(s) where you want to store the contact from the Phonebook List.
c. Edit the type of the number, and enter the information of the contact as needed. d. Click Save. 4. To add the contact to an existing contact, do as follows: a. Click Add to Existing Contact. b. In the pop-up window, click at the top-left corner, then select Company
Contacts or the phonebook where the existing contact is stored.
c. Search and select an existing contact, then click Confirm.
Linkus Desktop Client User Guide | 5 - Contacts | 46
You are redirected to the contact details page, and the number is automatically added to the number list. d. Edit the type of the number, and enter the information of the contact as needed. e. Click Save.
Add a company contact from Voicemails list
You can directly add an unknown number from Voicemails list to your Company Contacts.
1. On Linkus Desktop Client, go to Voicemails. 2. Right click the desired record. 3. To add the contact as a new contact, do as follows:
a. Click Add New Contact. You are redirected to a contact details page, and the number is automatically added to the number list.
b. In the Add to drop-down list, select Company Contacts, then select the specif ic phonebook(s) where you want to store the contact from the Phonebook List.
c. Edit the type of the number, and enter the information of the contact as needed. d. Click Save. 4. To add the contact to an existing contact, do as follows: a. Click Add to Existing Contact. b. In the pop-up window, click at the top-left corner, then select Company
Contacts or the phonebook where the existing contact is stored.
Linkus Desktop Client User Guide | 5 - Contacts | 47
c. Search and select an existing contact, then click Confirm. You are redirected to the contact details page, and the number is automatically added to the number list.
d. Edit the type of the number, and enter the information of the contact as needed. e. Click Save.
Add a company contact from Recordings list
You can directly add an unknown number from Recordings list to Company Contacts.
1. On Linkus Desktop Client, go to Recordings. 2. Right click the desired record. 3. To add the contact as a new contact, do as follows:
a. Click Add New Contact. You are redirected to a contact details page, and the number is automatically added to the number list.
b. In the Add to drop-down list, select Company Contacts, then select the specif ic phonebook(s) where you want to store the contact from the Phonebook List.
c. Edit the type of the number, and enter the information of the contact as needed. d. Click Save. 4. To add the contact to an existing contact, do as follows: a. Click Add to Existing Contact. b. In the pop-up window, click at the top-left corner, then select Company
Contacts or the phonebook where the existing contact is stored.
Linkus Desktop Client User Guide | 5 - Contacts | 48
c. Search and select an existing contact, then click Confirm. You are redirected to the contact details page, and the number is automatically added to the number list.
d. Edit the type of the number, and enter the information of the contact as needed. e. Click Save.
Add a company contact from personal contacts
You can directly add a personal contact to Company Contacts for contact-sharing with your team members.
1. On Linkus Desktop Client, go to Contacts. 2. At the top-left corner, click , then select Personal Contacts from the drop-down
list.
3. On the desired contact card, click , then click Add to Company Contacts or Add to Phonebooks.
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Note: The option varies depending on the server's subscription. 4. If you select Add to Phonebooks, you need to select the specific phonebook where you want to store the contact in the pop-up window, then click Confirm. The page prompts "Added successfully", which indicates that the personal contact is added as a company contact. Related information Manage Company Contacts
Manage Company Contacts
This topic describes how to edit and delete company contacts on Linkus Desktop Client. The changes will be synchronized across your Linkus UC Clients and the server.
Requirements
System administrator has granted you the permission to manage company contacts or spe cific phonebooks.
Edit a company contact
1. On Linkus Desktop Client, go to Contacts. 2. At the top-left corner, click , then select Company Contacts or the phonebook
where the company contact is stored.
3. On the desired contact card, click .
Linkus Desktop Client User Guide | 5 - Contacts | 50
4. Edit the contact's information as needed, then click Save.
Delete a company contact
Important: Think twice before you delete a company contact, because when you delete a com pany contact on Linkus, the contact information will also be deleted on the server. 1. On Linkus Desktop Client, go to Contacts. 2. At the top-left corner, click , then select Company Contacts or the phonebook where the company contact is stored.
3. On the desired contact card, click , then click Delete. 4. In the pop-up window, click OK.
Mark or Remove Favorite Contacts
This topic describes how to mark or remove favorite contacts on Linkus Desktop Client.
Requirements
Your Linkus version meets the following requirement: · Linkus Windows Desktop: Version 1.4.9 or later · Linkus Mac Desktop: Version 1.4.9 or later
Mark a favorite contact
You can mark the desired contacts as favorites for quick location and retrieval.
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1. On Linkus Desktop Client, click Contacts. 2. Find the desired contact, click and select Add to Favorite Contacts.
This contact is marked as favorites, which can be found in the Favorite Contacts list.
Remove a favorite contact
1. On Linkus Desktop Client, click Contacts. 2. At the top-left corner of workspace, select Favorite Contacts from the drop-down list
of .
3. Find the desired contact, click and select Remove from Favorite Contacts.
Linkus Desktop Client User Guide | 5 - Contacts | 52
This contact is removed from your Favorite Contacts list.
Chat
Internal Chat
Linkus Desktop Client Internal Chat Overview
Linkus Internal Chat (Instant Messaging, IM) feature allows you to start a conversation (ei ther 1:1 or group chat) with colleague, and liven up the conversation with emoji, pictures, and file sharing.
Preview of Linkus Desktop Client internal chat
Requirements
PBX Server · Version: 37.12.0.23 or later
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· Plan: Enterprise Plan or Ultimate Plan
Linkus Desktop Client
· Version: Widows Desktop: 1.2.14 or later macOS Desktop: 1.2.10 or later
Restrictions
· Members per group chat: Max. 200 people · Group chat created (per user): Max. 100 group chats · File Sharing: Max. 100 MB · Chat history: Max. 1 year
Highlights
· Private 1:1 or Group Chat: Collaborate with your colleagues efficiently through a per sonal chat or a group chat.
· Customizable Notification Settings: Enable or disable notifications (pop-up and sound) for new messages.
· Chat History: Chat histories are auto-synced across Linkus UC Clients, which means that you can access the same messages and files from Linkus Web Client and Linkus Mobile Client.
· Flexible Message Type: Send text messages and emojis; Share files and pictures; Make an audio or video call within a click.
Start a Chat Session with Colleagues
For cases that do not require immediate attention, you can send instant messages right from Linkus Desktop Client to your colleagues without disturbing their work. This topic de scribes how to start a one-on-one chat and a group chat.
Prerequisites
· Contact system administrator to check if PBX server meets the following require ments: Version: 37.12.0.23 or later Plan: Enterprise Plan or Ultimate Plan
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· Make sure that the version of your Linkus Desktop Client meets with the following ver sion requirements: Widows Desktop: 1.2.14 or later macOS Desktop: 1.2.10 or later
Procedure
1. Log in to Linkus Desktop Client. 2. On the left navigation bar, click Chat, then click the Internal Chat tab. 3. To start a chat with a colleague, do as follows:
a. At the left panel, enter a value (name, number, email address or a chat history) in the search bar to find the desired colleague.
b. Click the matched colleague. 4. To start a group chat with multiple colleagues, do as follows:
a. Click right beside the search bar.
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b. In the pop-up window, select desired colleagues, then click Create. Note: Up to 200 members can be in a group chat.
External Chat
Linkus Desktop Client External Chat Overview
Linkus External Chat feature allows you to centrally deal with customer queries (from differ ent messaging channels, such as SMS or social media) on Linkus Desktop Client.
Linkus Desktop Client User Guide | 6 - Chat | 57
Preview of Linkus Desktop Client external chat
Requirements
PBX Server · Version: 37.12.0.23 or later. · Plan: Enterprise Plan or Ultimate Plan · Messaging: At least one messaging channel is set up on PBX.
Linkus Desktop Client · Version: Widows Desktop: 1.2.14 or later macOS Desktop: 1.2.10 or later
Channel types
The external chats are marked with specific icons to indicate the type of the source channel, as listed below:
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· : The message is sent from SMS channel. · : The message is sent from WhatsApp channel.
Restrictions
Learn about the restrictions of different messaging channels.
Chat type Session auto closure Messaging mechanism
File sharing File retention period
SMS channel
WhatsApp channel
Only support 1:1 conversation
Depends on system administrator's Automatically close a messaging session
configurations.
that has been inactive for 24 hours.
You can receive and reply to customers' inbound messages, and can initiate a messaging session.
You can receive and reply to customers' inbound messages, but can NOT initiate a messaging session.
Max. 100 MB
72 hours
Highlights
· All-in-one message inbox: Receive and manage all customers' queries across multi ple messaging channels centrally in one place.
· Customer contact using business number: Contact customers using a business phone number, while keeping your personal number private.
· Seamless collaboration across colleagues: Transfer a messaging session to another colleague, the colleague can review the whole chat history and take over the messag ing session without hassle.
· Flexible session management: Supports management operations including elevat ing a messaging session to a call, archiving or unarchiving messaging sessions, and more.
· Customizable Notification Settings: Enable or disable notifications (pop-up and sound) for new messages.
Instructions
For more information about how to use the external chat, see Manage Customer Queries from External Messaging Channels.
Linkus Desktop Client User Guide | 6 - Chat | 59
Related information Configure Chat Notifications
Configure Chat Notifications
This topic describes how to mute or unmute notifications for a specific chat, and how to configure new message notifications (pop-up and sound) for all Linkus chats.
Mute or unmute notifications for a chat (specific setting)
1. On Linkus Desktop Client, click Chat, then click the Internal Chat or External Chat tab.
2. Mute or unmute notifications for the desired chat as needed.
Operation
Figure 5. Mute notifications for a chat
Instruction
a. Right click on the chat. b. Click Mute notifications.
The chat is muted and marked with ; You can still receive messages in the muted chat, but will NOT be notified upon receiving new messages. If there are new messages, the chat will be marked with a red dot instead of the number of unread messages.
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Operation Figure 6. Unmute notifications for a chat
Instruction
a. Right click on the chat. b. Click New message notifications.
When there are new messages, you will receive new message notifications.
Configure new message notifications (pop-up and sound) for all chats (global settings)
By default, Linkus Desktop Client plays a sound and displays a pop-up when a new message arrives. You can decide whether to enable the notification or not, and the settings will be ap plied to both Linkus internal chats and external chats.
1. Access the Settings menu of Linkus Desktop Client based on your operating system.
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Operating System
Windows
Instruction
On the system tray, right click > Settings
macOS
. On the App menu, click Linkus Desktop Client > Settings.
2. In the Notifications section, change the chat notification settings as needed.
· New message notifications: If enabled, upon receiving a new message, you will see a pop-up notification displayed at the bottom-right corner of your desk top.
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· Play sound for new messages: If enabled, upon receiving a new message, Linkus Desktop Client will play a sound to notify you.
CTI
Linkus Desktop Client CTI Overview
Linkus Desktop Client can be used in softphone mode or CTI mode. This topic describes what is softphone mode and CTI mode and what call operations you can perform in each mode.
Softphone mode
A softphone is a software-based phone that is equivalent to a traditional deskphone, which allows you to make and receive calls over the Internet via a computer. A softphone not only has all the features of a deskphone, but also has additional features typical for online mes saging, such as chat, video call, extension presence, etc.
If you don't have a deskphone in the office, you can set Linkus Desktop Client to softphone mode. In this way, you can perform the following operations to manage phone calls on your computer:
· Make/End a call · Make a second call · Answer/Reject a call · Mute/Unmute a call · Transfer a call (attended transfer and blind transfer) · Record a call · Hold/Resume a call · Swap hold · Add participant · Merge calls · Call flip · And more
CTI mode
Computer Telephony Integration (CTI) connects a computer with a telephone system, which allows you to manage phone calls right on a computer.
If you prefer deskphone or Linkus Web Client for communication, you can set Linkus Desk top Client to CTI mode. In this way, Linkus Desktop Client acts as a visual control panel
Linkus Desktop Client User Guide | 7 - CTI | 64
where you can perform the supported call operations, whereas calls are made and received from the connected deskphone / Linkus Web Client. You can control IP phones , analog phones, and Linkus Web Client via Linkus Desktop Client CTI. Supported operations to manage calls via CTI vary from the connected endpoint. Refer to the following table for details.
Note:
· For CTI-compatible phones, see Compatible Yealink IP phones, Compatible Fanvil IP phones, Compatible Snom IP phones, and Compatible Grandstream IP phones.
· Video call and function key are not supported under CTI mode.
Table 1. Supported call operations
Operations
Compatible Yealink / Fanvil / Snom / Grandstream IP phones
Make/End a call
Make a second call
Answer a call
Reject a call
Mute/Unmute a call ×
Blind transfer a call
Attended transfer a call
Record a call
Hold/Resume a call
Swap hold
Add participant
×
Merge calls
×
Flip a call
Other IP phones/Analog phones × × × ×
× × × ×
Linkus Web Client
×
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Table 2. Compatible Yealink IP phones
Phone Model SIP-T21P_E2 SIP-T21_E2 SIP-T23P SIP-T23G SIP-T27G SIP-T29G SIP-T30P SIP-T31 SIP-T31P SIP-T31G SIP-T33P SIP-T33G SIP-T31W SIP-T34W SIP-T40P SIP-T40G SIP-T41P SIP-T42G SIP-T46G SIP-T48G SIP-T41S SIP-T42S SIP-T46S SIP-T48S SIP-T41U SIP-T42U SIP-T43U SIP-T46U SIP-T48U SIP-T44U
Firmware Version 52.84.0.125 or later 52.84.0.125 or later 44.84.0.125 or later 44.84.0.125 or later 69.85.0.5 or later 46.83.0.120 or later 124.85.0.15 or later 124.85.0.15 or later 124.85.0.15 or later 124.85.0.15 or later 124.85.0.15 or later 124.85.0.15 or later 124.86.0.75 or later 124.86.0.75 or later 54.84.0.125 or later 76.84.0.125 or later 36.83.0.120 or later 29.83.0.120 or later 28.83.0.120 or later 35.83.0.120 or later 66.85.0.5 or later 66.85.0.5 or later 66.85.0.5 or later 66.85.0.5 or later 108.85.0.39 or later 108.85.0.39 or later 108.85.0.39 or later 108.85.0.39 or later 108.85.0.39 or later 108.86.0.90 or later
Linkus Desktop Client User Guide | 7 - CTI | 66
Table 2. Compatible Yealink IP phones (continued)
Phone Model
Firmware Version
SIP-T44W
108.86.0.90 or later
SIP-T52S
70.84.0.70 or later
SIP-T54S
70.84.0.70 or later
SIP-T53
96.85.0.5 or later
SIP-T53W
96.85.0.5 or later
SIP-T54W
96.85.0.5 or later
SIP-T57W
96.85.0.5 or later
T64LTE
132.86.0.25 or later
T67LTE
132.86.0.35 or later
SIP-T56A
58.83.0.15 or later
SIP-T58
58.85.0.5 or later
SIP-T58W
150.86.0.5 or later
VP59
91.85.0.5 or later
AX83H
180.86.0.5 or later
AX86R
180.86.0.5 or later
Table 3. Compatible Fanvil IP phones
Phone Model X1S/X1SP X1SG X3SG X3U X2/X2P X2C/X2CP X3S/X3SP/X3G X4/X4G X4U X4U-V2 X5U X5U-V2
Firmware Version 2.2.12 or later 2.2.12 or later 2.2.12 or later 2.2.12 or later 2.14.0.7386 or later 2.14.0.7386 or later 2.14.0.7386 or later 2.14.0.7386 or later 2.2.11 or later 2.12.1 or later 2.2.11 or later 2.12.1 or later
Linkus Desktop Client User Guide | 7 - CTI | 67
Table 3. Compatible Fanvil IP phones (continued)
Phone Model
Firmware Version
X5S
2.2.1 or later
X6
2.2.1 or later
X6U
2.2.11 or later
X6U-V2
2.12.1 or later
X7
2.2.11 or later
X7C
2.2.11 or later
X7A
2.2.0.229 or later
i56A
2.8.13 or later
A32
2.6.0.408 or later
A32i
2.6.0.408 or later
A320
2.6.0.1402 or later
A320i
2.6.0.1402 or later
X210
2.2.11 or later
X210i
2.2.11 or later
X7-V2
2.12.1.3 or later
X7C-V2
2.12.1.3 or later
X210-V2
2.12.1.3 or later
X210i-V2
2.12.1.3 or later
V65
2.12.2.4 or later
X3S/X3SP Lite
2.4.5 or later
X3S/X3SP Pro
2.4.5 or later
X3SW
2.4.5 or later
X3SG Lite
2.4.5 or later
X3SG Pro
2.4.5 or later
X3U Pro
2.4.5 or later
V62
2.4.10 or later
V63
2.12.16.19 or later
V64
2.4.10 or later
V67
2.6.0 or later
X301
2.12.2 or later
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Table 3. Compatible Fanvil IP phones (continued)
Phone Model
Firmware Version
X301G
2.12.2 or later
X301W
2.12.2 or later
X303
2.12.2 or later
X303G
2.12.2 or later
X303W
2.12.2 or later
X305
2.12.1.6 or later
X303-2 WIRE
1.0.3 or later
W610W
2.12.0 or later
W611W
2.12.4.8 or later
V61G
2.12.18.8 or later
V61W
2.12.18.8 or later
V62G
2.12.18.8 or later
V62W
2.12.18.8 or later
V66 Pro
2.12.18.4 or later
V66
2.12.18.4 or later
V62 Pro
2.12.18.2 or later
W710D
1.16.2 or later
A308i
2.6.10.1177 or later
H603W
2.14.0.11 or later
V50P
2.12.20.4 or later
V60P
2.12.20.3 or later
V60W
2.12.20.3 or later
Table 4. Compatible Snom IP phones
Phone Model D120 D140 D150 D315 D335
Firmware Version 10.1.54.13 or later 10.1.148.1 or later 10.1.148.1 or later 10.1.73.16 or later 10.1.73.16 or later
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Table 4. Compatible Snom IP phones (continued)
Phone Model
Firmware Version
D385
10.1.73.16 or later
D713
10.1.73.16 or later
D717
10.1.73.16 or later
D735
10.1.73.16 or later
D785
10.1.73.16 or later
D812
10.1.184.14 or later
D815
10.1.184.14 or later
D862
10.1.137.15 or later
D865
10.1.137.15 or later
SP800
10.1.169.15 or later
Table 5. Compatible Grandstream IP phones
Phone Model
Firmware Version
GHP610W
1.0.1.71 or later
GHP611W
1.0.1.71 or later
GHP620W
1.0.1.71 or later
GHP621W
1.0.1.71 or later
GHP630W
1.0.1.71 or later
GHP631W
1.0.1.71 or later
WP825
1.0.11.67 or later
Control a Yealink IP Phone by Linkus Desktop Client
By enabling CTI mode on Linkus Desktop Client, a Yealink IP phone with your extension reg istered can be connected to your Linkus Desktop Client. In this way, Linkus Desktop Client acts as a visual control panel where you can manage phone calls, while calls are made and received using the Yealink IP phone.
Applications
This topic is applied to the Yealink IP phones that are compatible with Linkus Desktop Client CTI.
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Tip: For incompatible IP phones, refer to Control an Incompatible IP phone by Linkus Desktop Client for instructions on phone control.
Requirements
PBX server The uaCSTA feature is enabled (Path: PBX Settings > SIP Settings > Advanced > Other Options > Enable uaCSTA Connection).
IP phone The extension registered on the IP phone is the same as that of Linkus Desk top Client.
Note: Register only one account on the IP phone, or CTI feature may not work.
Step 1. Set the IP phone to be controllable
Note: If system administrator has assigned your extension to the IP phone via Auto Provi sioning, your IP phone is ready for being controlled. In this case, you can directly en able CTI mode on Linkus Desktop Client.
If system administrator has registered your extension to the IP phone manually, you need to set the IP phone to be controllable as follows. The following instructions take Yealink T56A as an example to show how to enable the CS TA control function.
1. Log in to the phone web interface. 2. Go to Features > Remote Control. 3. On the Remote Control page, turn on the option CSTA Control.
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4. Click Confirm. 5. In the pop-up dialog box, click OK to reboot the phone.
Step 2. Enable CTI mode on Linkus Desktop Client
Change Linkus Desktop Client to CTI mode, so that you can use Linkus Desktop Client to manage phone calls on your IP phone.
1. Log in to Linkus Desktop Client. 2. At the top-right corner, click , then select the connected Yealink IP phone from the
drop-down list.
Result
You can do the following operations on the connected Yealink IP phone from Linkus Desk top Client:
· Make/End a call
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· Make a second call · Answer/Reject a call · Record a call · Transfer a call (attended transfer and blind transfer) · Hold/Resume a call · Swap hold · Flip a call
Control a Fanvil IP Phone by Linkus Desktop Client
By enabling CTI mode on Linkus Desktop Client, a Fanvil IP phone with your extension reg istered can be connected to your Linkus Desktop Client. In this way, Linkus Desktop Client acts as a visual control panel where you can manage phone calls, while calls are made and received using the Fanvil IP phone.
Applications
This topic is applied to the Fanvil IP phones that are compatible with Linkus Desktop Client CTI.
Tip: For incompatible IP phones, refer to Control an Incompatible IP phone by Linkus Desktop Client for instructions on phone control.
Requirements
PBX server The uaCSTA feature is enabled (Path: PBX Settings > SIP Settings > Advanced > Other Options > Enable uaCSTA Connection).
IP phone The extension registered on the IP phone is the same as that of Linkus Desk top Client.
Note: Register only one account on the IP phone, or CTI feature may not work.
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Step 1. Set the IP phone to be controllable
Note: If system administrator has assigned your extension to the IP phone via Auto Provi sioning, your IP phone is ready for being controlled. In this case, you can directly en able CTI mode on Linkus Desktop Client.
If system administrator has registered your extension to the IP phone manually, you need to set the IP phone to be controllable as follows. The following instructions take Fanvil X5S as an example to show how to enable the uaCS TA function and configure a uaCSTA number.
1. Log in to the phone web interface, go to Line > SIP. 2. In the Line drop-down list, select your extension. 3. Expand the Advanced Settings menu, enter your extension number in the uaCSTA
Number field. 4. Expand the SIP Global Settings menu, select the checkbox of Enable uaCSTA. 5. Click Apply.
Step 2. Enable CTI mode on Linkus Desktop Client
Change Linkus Desktop Client to CTI mode, so that you can use Linkus Desktop Client to manage phone calls on your IP phone.
1. Log in to Linkus Desktop Client. 2. At the top-right corner, click , then select the connected Fanvil IP phone from the
drop-down list.
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Result
You can do the following operations on the connected Fanvil IP phone from Linkus Desktop Client:
· Make/End a call · Make a second call · Answer/Reject a call · Record a call · Transfer a call (attended transfer and blind transfer) · Hold/Resume a call · Swap hold · Flip a call
Control a Snom IP Phone by Linkus Desktop Client
By enabling CTI mode on Linkus Desktop Client, a Snom IP phone with your extension reg istered can be connected to your Linkus Desktop Client. In this way, Linkus Desktop Client acts as a visual control panel where you can manage phone calls, while calls are made and received using the Snom IP phone.
Applications
This topic is applied to the Snom IP phones that are compatible with Linkus Desktop Client CTI.
Tip: For incompatible IP phones, refer to Control an Incompatible IP phone by Linkus Desktop Client for instructions on phone control.
Requirements
PBX server Contact system administrator to make sure the following requirements are met on PBX server:
· The version of PBX server is 37.13.0.25 or later. · The uaCSTA feature is enabled (Path: PBX Settings > SIP Settings >
Advanced > Other Options > Enable uaCSTA Connection).
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IP phone The extension registered on the IP phone is the same as that of Linkus Desk top Client.
Note: Register only one account on the IP phone, or CTI feature may not work.
Step 1. Set the IP phone to be controllable
Note: If system administrator has assigned your extension to the IP phone via Auto Provi sioning, your IP phone is ready for being controlled. In this case, you can directly en able CTI mode on Linkus Desktop Client.
If system administrator has registered your extension to the IP phone manually, you need to set the IP phone to be controllable as follows. The following instructions take Snom D735 as an example to show how to enable CSTA control function.
1. Log in to the phone web interface, go to Setup > Advanced > QoS/Security. 2. In the Security section, enable the Allow CSTA Control.
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3. At the bottom of the page, click Apply.
Step 2. Enable CTI mode on Linkus Desktop Client
Change Linkus Desktop Client to CTI mode, so that you can use Linkus Desktop Client to manage phone calls on your IP phone.
1. Log in to Linkus Desktop Client. 2. At the top-right corner, click , then select the connected Snom IP phone from the
drop-down list.
Result
You can do the following operations on the connected Snom IP phone from Linkus Desktop Client:
· Make/End a call · Make a second call · Answer/Reject a call · Record a call · Transfer a call (attended transfer and blind transfer) · Hold/Resume a call · Swap hold · Flip a call
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Control an Incompatible IP phone by Linkus Desktop Client
By enabling CTI mode on Linkus Desktop Client, an IP phone with your extension registered can be connected to your Linkus Desktop Client. In this way, Linkus Desktop Client acts as a visual control panel whereas calls are made and received using the IP phone.
Applications
This topic is applied to the IP phones that fall out of the range of CTI-compatible devices. For CTI-compatible phones, see Compatible Yealink IP phones, Compatible Fanvil IP phones, Compatible Snom IP phones, and Compatible Grandstream IP phones.
Procedure
1. Check if the extension registered on the IP phone is the same as that of Linkus Desk top Client.
2. Change Linkus Desktop Client to CTI mode. a. Log in to Linkus Desktop Client. b. At the top-right corner, click , then select the connected IP phone from the drop-down list.
Result
You can do the following operations on the connected IP phone from Linkus Desktop Client: · Make/End a call · Reject a call · Hold/Resume a call
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· Blind transfer a call · Record a call
Control an Analog Phone by Linkus Desktop Client
By enabling CTI mode on Linkus Desktop Client, an analog phone with your extension logged in can be connected to your Linkus Desktop Client. In this way, Linkus Desktop Client acts as a visual control panel whereas calls are made and received using the analog phone.
Procedure
1. Check if the extension assigned to your analog phone is the same as that of Linkus Desktop Client.
2. Change Linkus Desktop Client to CTI mode. a. Log in to Linkus Desktop Client. b. At the top-right corner, click , then select the connected analog phone from the drop-down list.
Result
You can do the following operations on the connected analog phone from Linkus Desktop Client:
· Make/End a call · Reject a call · Hold/Resume a call · Blind transfer a call · Record a call
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Control Linkus Web Client by Linkus Desktop Client
By enabling CTI mode on Linkus Desktop Client, Linkus Web Client with your extension logged in can be connected to Linkus Desktop Client. In this way, Linkus Desktop Client acts as a visual control panel where you can manage phone calls, while calls are made and re ceived using Linkus Web Client.
Scenario
Imagine that you use a CRM system to manage customer relationships and contact cus tomers with click-to-dial via Linkus Desktop Client, but the CRM system has limited internet access. When you access your work computer from home and click to dial in the CRM sys tem, you may experience audio quality issues due to poor network conditions.
In this case, you can log in to Linkus Web Client with your extension on your home comput er, then access your work computer to set Linkus Desktop Client to remotely control Linkus Web Client via CTI. In doing so, audio streams will be routed through Linkus Web Client, thus ensuring better audio quality.
Requirements
Make sure that PBX server and your Linkus clients meet the following requirements:
Item PBX Server
Linkus Desktop Client Linkus Web Client
Requirement · The firmware version is 37.15.0.74 or later. · The uaCSTA feature is enabled (Path: PBX Settings > SIP Settings >
Advanced > Other Options > Enable uaCSTA Connection). Version 1.5.4 or later.
The extension logged in to Linkus Web Client is the same as that of Linkus Desktop Client.
Procedure
1. Log in to Linkus Desktop Client. 2. At the top-right corner, click , then select Web Client from the drop-down list.
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Result
You can do the following operations on Linkus Web Client from Linkus Desktop Client: · Make/End a call · Make a second call · Answer/Reject a call · Transfer a call (attended transfer and blind transfer) · Record a call · Hold/Resume a call · Swap hold · Add participant · Merge calls · Flip a call
Hotkeys
Set up Hotkeys
Hotkeys (Keyboard Shortcuts) are combinations of keystrokes that allow you to quickly perform specific operations without using the mouse. This topic introduces the supported shortcut operations, and describes how to enable hotkeys for the operations in Linkus Desk top Client.
Requirements
· PBX Server: Version 37.12.0.23 or later. · Linkus Desktop Client:
Windows Desktop: 1.2.14 or later macOS Desktop: 1.2.10 or later
Supported shortcut operations and default hotkeys
The following table lists the supported shortcut operations and their default hotkeys. The hotkeys vary depending on your operating system.
Shortcut Operation Dial Selected Number Answer Blind Attended Hold/Resume Hang Up Send Message
Windows Hotkey Ctrl+Shift+E Ctrl+Shift+A Ctrl+Shift+B Ctrl+Shift+T Ctrl+Shift+H Ctrl+Shift+F
Enter
macOS Hotkey +Shift+E +Shift+A +Shift+B +Shift+T +Shift+H +Shift+F
Return
Procedure
By default, all the operations using hotkeys are disabled. You can enable desired operations and hotkeys as follows.
1. Access the Settings menu of Linkus Desktop Client based on your operating system.
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Operating System
Windows
Instruction
On the system tray, right click > Settings
macOS
. On the App menu, click Linkus Desktop Client > Settings.
2. In the Hotkeys section, do as follows: a. Optional: To prevent hotkeys from becoming invalid due to hotkey conflicts, you can select the checkbox of Notify When Hotkey Conflicts to enable notifica tion.
If enabled, each time you launch and log in to Linkus Desktop Client, it will auto matically check for hotkey conflicts. If any, a pop-up window will be displayed to prompt the conflict.
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b. Enable desired shortcut operations and set up hotkeys.
i. Select the checkbox of the desired shortcut operation. ii. If you want to change the default hotkey, click the hotkey field on the right,
then press the desired key combinations on your keyboard.
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Note: The key combinations must begin with Ctrl, , Shift, or Alt, and contain at least one alphabetic or numeric character.
Related information Select and Dial with Hotkey
Select and Dial with Hotkey
Select & Dial with Hotkey feature allows you to quickly dial any phone numbers appear on your computer screen. No matter where the phone number is stored, you can simply se lect the number and press the hotkey to quickly dial the phone number via Linkus Desktop Client.
Requirements
· PBX Server: Version 37.12.0.23 or later. · Linkus Desktop Client:
Windows Desktop: 1.2.14 or later macOS Desktop: 1.2.10 or later
Step 1. Enable and set up hotkey
By default, the hotkey for 'Select and Dial with Hotkey' is disabled. You need to enable it on Linkus Desktop Client.
1. Access the Settings menu of Linkus Desktop Client based on your operating system.
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Operating System
Windows
Instruction
On the system tray, right click > Settings
macOS
. On the App menu, click Linkus Desktop Client > Settings.
2. In the Hotkeys section, do as follows:
a. Select the checkbox of Dial Selected Number. b. If you want to change the default hotkey, click the hotkey field on the right, then
press the desired key combinations on your keyboard.
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Step 2. (Optional) Disable dial out immediately
By default, Linkus dials out immediately after you select a number and press the hotkeys. If you want to edit the phone number before dialing out, you can disable Dial out immediately setting on Linkus Desktop Client.
1. Go to Settings page. 2. In the Call section, unselect the checkbox of Dial out immediately.
Example
Example 1: Select & Dial out immediately
Example 2: Select & Dial out later
Calls
Linkus Call Overview
Linkus Desktop Client allows you to connect to colleagues and external contacts via audio calls and video calls. This topic describes the requirements for audio call and video call, and the supported call features.
Requirements
Audio call requirements For audio call, contact system administrator to ensure that the PBX server's configurations are ready:
· Web Server Protocol: HTTPS · Codec: Any of u-law, a-law, or G722 is enabled on PBX server.
Video call requirements For video call, besides the above requirements, make sure the followings are ready on PBX server:
· PBX Plan: Ultimate Plan · Codec: Either VP8 or H264 is enabled on PBX server.
Note: Codec VP8 is preferred. If VP8 and H264 are both enabled, make sure VP8 has the top priority.
Supported call features
Call Feature
Audio Conferencing
Description This feature allows you to initiate an instant audio conference during a call.
Note: Up to 9 members are supported.
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Call Feature
Description For more information, see Audio Conferencing Overview.
Call Flip
This feature allows you to flip an active call from Linkus Desktop Client to another device (with your extension registered), without any interruption to the conversation.
For more information, see Flip an Active Call between Devices.
Call Switch
This feature allows you to retrieve an active call from the original device (with your extension registered) to Linkus Desktop Client, without any interruption to the conversation.
For more information, see Continue an Active Call on Linkus Desktop Client.
Call Transfer
This feature allows you to transfer an ongoing call to another number.
For more information, see Transfer a call.
Call Merge
This feature allows you to merge two or more active calls into an audio conference call.
For more information, see Merge Calls into an Audio Conference Call.
Call Hold/Resume This feature allows you to pause your conversation without having to hang up, and resume the call when you are ready.
Note: Allow to hold up to 6 active calls at the same time.
Call Recording Call Note
For more information, see Hold and Resume a Call.
This feature allows you to record calls and play back later to review and confirm information. For more information, see Record a Call.
This feature allows you to add tags and remarks for calls, capturing essential information for future reference. For more information, see Add Notes to a Call.
Flip an Active Call between Devices
Call Flip feature allows you to effortlessly and seamlessly flip an active call from Linkus Desktop Client to another device (with your extension registered), without any interruption to the conversation.
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Scenario
Assume that you are in a call with a customer, but have to get out of the office. In this case, you can flip the call to your mobile phone, keeping talking without customer knowing the switchover.
Requirements
Your extension has been registered on more than one device.
Procedure
1. During an active call, click Call Flip. All the other devices where your extension is registered are displayed.
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2. Click the desired device. Linkus will make a call to your extension on the device. Tip: In case you want to cancel call flip, click Cancel at the bottom-right corner of the call screen.
3. Answer the call on the selected device.
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The call is flipped from Linkus Desktop Client to the selected device. Related information
Continue an Active Call on Linkus Desktop Client
Continue an Active Call on Linkus Desktop Client
Call Switch feature allows you to retrieve an active call from the original device (with your extension registered) to Linkus Desktop Client, without any interruption to the conversation.
Scenario
Assume that you answer a call from a customer while on the road, and you want to be hands-free when returning to the office. In this case, you can retrieve the active call from mobile phone to Linkus Desktop Client, keeping talking without customer knowing the switchover.
Requirements
· Linkus Desktop Client: In Desktop Client mode.
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· Extension: Your extension has been registered on more than one device.
Prerequisites
You have an active call on another device.
Procedure
1. On the top of Linkus Desktop Client, click Call Switch. The active call on another device is displayed.
2. Click the call.
Result
The call is retrieved from the original device to Linkus Desktop Client. Related information
Flip an Active Call between Devices
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Transfer a call
Call Transfer feature allows you to transfer an ongoing call to another number. For example, if you receive a call from a customer who reaches the wrong person or team, you can trans fer the call to the correct one rather than asking the customer to hang up and call a different number.
Types of Call Transfer
There are two types of call transfer:
· Blind Transfer: Transfer an ongoing call to a third party immediately without giving him or her prior notification. For more information, see Perform a blind transfer.
· Attended Transfer: Put the ongoing call on hold and establish a second call with third party to pass on all relevant information and get his or her consent before trans ferring the call. For more information, see Perform an attended transfer.
Perform a blind transfer
1. During an active call, click fer.
(Transfer) on the call screen, then select Blind Trans-
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The call is put on hold. 2. Select the desired individual using either of the following methods.
· In the right-panel, select a list and click on the desired extension user or contact who you want to transfer the call to.
· In the search bar, enter the number or the name of the extension user or contact who you want to transfer the call to, then select the desired number from the re sult.
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The current call is disconnected; The specified extension user or contact will receive the call. When the call is answered, the other two parties are connected.
Perform an attended transfer
1. During an active call, click Transfer.
(Transfer) on the call screen, then select Attended
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The call is put on hold. 2. Select the desired individual using either of the following methods.
· In the right-panel, select a list and click on the desired extension user or contact who you want to transfer the call to.
· In the search bar, enter the number or the name of the extension user or contact who you want to transfer the call to, then select the desired number from the re sult.
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The specified extension user or contact will receive a call. 3. If the specified contact answers the call, you can talk to the contact to pass on all rele
vant information first, then click Transfer.
The current call is disconnected; The other two parties are connected.
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Related information VoIP Features for Dummies - Call Transfer
Merge Calls into an Audio Conference Call
When there are two active calls or more on Linkus Desktop Client, you can merge them into a 3-way audio conference call, and host and manage it as the conference host.
Requirements and restrictions
Requirements Make sure that the version of Linkus Desktop Client meets the following re quirements: · Windows Desktop: Version 1.7.3 or later · Mac Desktop: Version 1.7.3 or later
Restrictions Only calls of the same type (either both voice calls or both video calls) can be merged into an audio conference call.
Prerequisites
· Make sure that Linkus Desktop Client is in Desktop Client mode.
· You have two active calls or more of the same type on Linkus Desktop Client.
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Procedure
1. At the bottom of the call panel, click Merge Calls.
2. Perform the following operation to merge calls. · If there are two active calls, click Confirm in the pop-up window.
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· If there are more than two active calls, select the call that you want to merge, then click Confirm.
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Result
The active calls are merged into 3-way audio conference call, and you are the host.
Related information Audio Conference Call Operations
Hold and Resume a Call
Call Hold and Resume feature allows you to pause your conversation without having to hang up, and resume the call when you are ready.
Procedure
1. To put a call on hold, click (Hold) on the call screen during an active call. Note: Allow to hold up to 6 active calls at the same time.
The held party can not communicate with you; The held party may hear a piece of mu sic, depending on system administrator's configuration. 2. To resume the call, click (Hold) again.
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You can communicate with each other now.
Record a Call
Call Recording feature allows you to record calls and play back later to review and confirm information.
Requirements
System administrator has granted you the permission to record calls.
Procedure
During an active call, click (Record) on the call screen.
Result
· The call is being recorded. · Both sides may hear a voice prompt announcing that the call is now being recorded,
this depends on system administrator's configuration.
Select Outbound Caller ID (DOD) to Call
Before making outbound calls from Linkus, you can select which outbound caller ID (DOD) to display. You can use the same DOD number for all outbound calls or select a specific DOD for each call.
Requirements
· PBX Server: Version 37.16.0.25 or later · Linkus Desktop Client: Version 1.6.0 or later · Extension: Your extension has been assigned the permission to select outbound caller
IDs.
Customize DOD display
You can add a short description or adjust the order of the DODs assigned to your extension, which determines how the DODs will be displayed on your Linkus UC Clients.
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1. Log in to Linkus Desktop Client, go to Preferences > User > Outbound Caller ID (DOD). All the selectable DODs are displayed on the list.
2. Customize DOD display as needed.
· Label: Enter a short description, which is used to label the DOD number.
For example, if you enter New York Office for DOD 2345068, the DOD will ap pear as 2345068 (New York Office) on your Linkus UC Clients.
· Move: Click
to adjust the order in which the DODs are displayed on
your Linkus UC Clients.
3. Click Save.
Methods of selecting DOD to call
By default, the DOD number configured by system administrator is used when you make outbound calls. You can choose to use the same DOD number for all outbound calls or se lect a specific DOD for each call.
· Use the same DOD for all outbound calls: At the top-right corner, select a desired DOD number from the drop-down list beside Dialpad.
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Every time you make an outbound call using Dialpad, the DOD number will be used. · Select a specific DOD for each call: Select a desired DOD number before you make an
outbound call.
You can select a specific DOD number from the drop-down list beside Dialpad, or from the Contacts, Call Logs, Voicemails, or Recordings page, as shown below.
Page
Figure 7. Contacts
Instruction
1. Go to Contacts and find the desired contact.
2. Click
> Select DOD to Call, then select a specific DOD
number.
Figure 8. Call Logs, Voicemai ls, or
1. Go to Call Logs / Voicemails / Recordings. 2. Right click a desired record. 3. Click Select DOD to Call, then select a specific DOD
number.
Page Recordin gs
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Instruction
Add Notes to a Call
Call Note feature allows you to take notes directly during calls, and to review or edit notes in call logs after calls, helping you to capture important details for future reference.
Requirements
PBX Server
· The firmware of the PBX server is version 37.18.0.102 or later · System administrator has configured call disposition codes on server,
and granted you the permission to use call note feature.
Linkus Desktop Client
· Make sure that the version of Linkus Desktop Client is version 1.11.7 or later.
Procedure
1. During an active call, click Call Notes to open the call note panel.
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2. In the side panel, add tags and remarks for the call according to your needs.
a. In the Select Call Disposition drop-down list, select a disposition code. b. In the Remark field, enter short descriptions to note down essential information
for the call. c. Click Save.
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Result
· An "Edited Successfully" prompt pops up, indicating that call note is saved successful ly. Note: You can modify and save the notes multiple times before the call ends.
· If the call is transferred, the next user with access to the call note feature can view the last call note after answering the call.
· After calls, you can review or edit the call notes you added in the corresponding call log (Path: Call Logs).
Audio Conferencing
Audio Conferencing Overview
Audio Conferencing is a feature that aims for instant meeting while on a call. If third party involvement is needed during a call, you can invite them to an audio conference by directly dialing their phone numbers.
Restrictions
Up to 9 members can be on an audio conference call.
Highlights
Instant conference calls Initiate an instant audio conference during a call, without the need for leaving the current conversation or being back in the office.
Flexibly invite members Invite any members you want to the audio conference, this can be colleagues or external business partners.
Easily control meeting Meeting control is at your fingertips. Operations such as mute/unmute, members add/delete, and recording enable/disable are only one-click away.
Invite Participants to an Audio Conference Call
If third party involvement is needed while on a call, you can send the invitation by directly dialing them. As soon as the invitation is sent out, the call would turn into an audio confer ence call.
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Prerequisites
Make sure Linkus Desktop Client is in Desktop Client mode, or you can NOT invite partici pants to an audio conference call.
Procedure
1. During an active call, click Add Participant at the bottom-left corner of the call screen.
2. On the right panel, invite participants using either of the following methods. · Select a list and click on the desired extension user or contact.
· To directly search specific individuals, do as follow:
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a. In the search bar, search extension users or native contacts by the sup ported filters, or directly invite external users by entering a phone number.
Invitee
Supported Filters
Extension Users
Extension Name Extension Number Email Address Mobile Number
Native Contacts
Contact Name Company Name Email Address Mobile Number
External Users
External Number
b. Click on the desired individual in the search results.
Result
· The phone call turns into an audio conference call, where you can see a call is sending to the invitee without interrupting the current conversation.
Note: If the invitee is an extension user that has set up call forwarding rules, Linkus will still keep ringing the user until timeout.
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In case you want to cancel invitation, click under the desired invitee.
· The one who sends the call invitation first will be the conference "Host". The Host can manage the audio conference. For more information, see Control an In-progress Audio Conference.
Audio Conference Call Operations
This topic describes what operations a host and a participant can do in an audio conference call.
Operations
Refer to the following table to check the available operations for a host and a participant in an audio conference call.
Operation
Turn on/Turn off one's own audio
Turn on/Turn off participants' audio
Host
Participant ×
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Operation Record a conference End a conference Leave a conference *View participants list *Invite participants Remove participants
Host
Participant × × ×
Note: Operations marked with * only work for Linkus Desktop Client users, Linkus Web Client users, and 'Yeastar Linkus for Google' users.
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Control an In-progress Audio Conference
Preview of an in-progress audio conference
Shortcuts for common actions
Get call window zoomed out. Full screen mode.
Main content area
Display audio feed of all the participants. If you are the host, you can manage participants as follows:
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· Click to mute or unmute a specific participant.
Tip: The microphone status can be synchronized on the call screen of the follow ings:
Linkus Mobile Client Linkus Desktop Client Linkus Web Client Yeastar Linkus for Google
· Click to remove an existing participant from the audio conference, or to cancel inviting a new participant.
Toolbar
New Call Place another call while you are on the audio conference call.
Note: You can be on two calls at most. If you make or receive another call, the audio conference call will be automatically held.
Add Participant Add participants to the audio conference call.
Mute Mute or unmute yourself.
Hold/Resume Hold or resume yourself.
Dialpad Press a key to send DTMF signal.
Record Control recording for the conference call.
Note:
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· Only the authorized conference host can control the record ing during the conference call, as well as view and manage the recording file generated after the conference call ended.
· If conference host exits an audio conference call that is being recorded, the recording would stop.
End Call End or leave the conference call.
Note: Only the conference host can end the conference call.
Exit or End an Audio Conference
This topic describes how to exit or end an audio conference.
Exit an audio conference
You can exit the audio conference if you need to leave early due to unforeseen circum stances.
Procedure
1. If you are the host, you can exit the audio conference as follows: a. On the bottom toolbar, click End Call. b. Select Leave Conference and click Confirm. You exit the conference call; The audio conference is still in progress without a host, and none of the participants can invite others to join the conference.
Note: If you have enabled recording for the audio conference, the recording stops as soon as you leave the conference. 2. If you are NOT the host, you can directly hang up the conference call.
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End an audio conference
Only the conference host can end the audio conference. Procedure
1. On the bottom toolbar, click End Call. 2. Select End Conference and click Confirm.
Result The conference is ended from all the participants' sides and your side.
Call Logs
Check and Manage Call Logs
This topic describes how to view the calls that you made, answered, or missed, and how to manage the personal call logs on Linkus Desktop Client.
Procedure
1. On Linkus Desktop Client, go to Call Logs. 2. Optional: Select a communication type from the drop-down list of
logs.
to filter call
3. Optional: Search or filter specific call logs by name, number, time range, disposition codes, or remark.
4. Manage the call logs according to your needs.
Operation
Check or edit call notes
Instruction
You can check or edit call notes you've added for a call. · To check the call note, hover your mouse over the tag(s).
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Operation
Instruction
· To edit the call note, do as follows:
Place a call
a. Hover your mouse over the call log, then click . b. In the pop-up window, edit the call note as needed, then
click Save.
You can directly place a call from a call log via the following methods: · Double click the desired call log.
· Hover your mouse over the call log, then click .
Delete a personal To delete a call log, do as follows: call log
a. Hover your mouse over the desired call log, then click .
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Operation
Clear all personal call logs
Instruction b. In the pop-up window, click OK.
The personal call log is removed from Linkus UC Clients. To delete all your personal call logs, do as follows:
a. Click on the top-right corner. b. In the pop-up window, click OK.
All your personal call logs are removed from Linkus UC Clients.
Related information Manage Queue Call Logs
Voicemails
Check and Manage Voicemails
This topic describes how to check and manage your voicemails on Linkus Desktop Client.
Note: Changes made to voicemails on Linkus Desktop Client will be synchronized to Linkus Web Client and Linkus Mobile Client.
Procedure
1. On Linkus Desktop Client, go to Voicemails. 2. Optional: Select specific read status to filter voicemails.
3. Check and manage the voicemails according to your needs:
Operation Listen to a voicemail
View a transcribed voicemail text
Instruction a. Hover your mouse over the desired record.
b. At the right side, click . An unread voicemail will be marked as read.
Note: This operation is available only if system administrator has set up voicemail transcription feature.
Place a call
a. Hover your mouse over the desired record.
b. At the right side, click . You can directly place a call from a voicemail record via the following methods:
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Operation Download a voicemail Change the read status
Delete voicemail(s)
Instruction · Double click the desired record.
· Hover your mouse over the desired record, and click .
a. Hover your mouse over the desired record.
b. At the right side, click .
· To mark a voicemail as read or unread, do as follows: a. Right click on the desired record. b. Click Mark as Read or Mark as unread.
· To bulk mark voicemails as read, do as follows: a. Select the checkboxes of the desired records. b. At the top menu, click Mark as Read.
· To delete a voicemail, do as follows: a. Hover your mouse over the desired record.
b. At the right side, click . c. In the pop-up window, click OK. · To bulk delete voicemails, do as follows: a. Select the checkboxes of the desired voicemails. b. At the top menu, click Delete. c. In the pop-up window, click OK.
Recordings
Check and Manage Recordings
This topic describes how to check and manage your call recordings on Linkus Desktop Client.
Note: Changes made to recordings on Linkus Desktop Client will be synchronized to Linkus Web Client and Linkus Mobile Client.
Requirements
System administrator has granted you the permission to view recordings.
Procedure
1. On Linkus Desktop Client, go to Recordings.
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2. Check and manage the call recordings according to your needs.
Operation Listen to a call recording
Instruction a. Hover your mouse over the desired record. b. At the right side, click .
Place an audio call
You can directly place an audio call from a call recording record via the following methods:
· Double click the desired record.
· Hover your mouse over the desired record, then click .
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Operation
Instruction
Download a call recording
a. Hover your mouse over the desired record. b. At the right side, click .
Delete call recording(s)
· To delete a call recording, do as follows:
a. Hover your mouse over the desired record.
b. At the right side, click . c. In the pop-up window, click OK. · To bulk delete call recordings, do as follows:
Operation
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Instruction
a. Select the checkboxes of the desired call recordings.
b. At the top menu, click Delete. c. In the pop-up window, click OK.
Upgrade
Upgrade Linkus Desktop Client
When a new version is released, Linkus Desktop Client will show a pop-up window, where you can find out what's new in the latest version. You can upgrade to the new version im mediately or later. If you choose to upgrade later, follow the instructions in this topic to up grade Linkus Desktop Client anytime you want.
1. Access the menu of Linkus Desktop Client based on your operating system. · For Windows: On the system tray, right click .
· For macOS: On the App menu, click Linkus Desktop Client.
2. Select About from the menu. 3. In the pop-up window, click Check for updates.
A window pops up to show you what's new in the latest version.
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4. Click Update Now. The new installation package is downloaded.
5. Install the installation package. When the installation is completed, Linkus Desktop Client is upgraded successfully.
Bug Reporting
Report Linkus Problems
If you encounter problems with your Linkus Desktop Client, you can download Linkus debug logs and send the logs to Yeastar support for analysis.
1. Download Linkus debug logs. a. Access the menu of Linkus Desktop Client based on your operating system. · For Windows: On the system tray, right click .
· For macOS: On the App menu, click Linkus Desktop Client.
b. Select Download Logs from the menu, then save the log file to your computer. 2. Submit a ticket to report the problem to Yeastar Support, and provide the debug logs.
Extension Preferences
User
Update Your Extension Profile
This topic describes how to upload profile image and configure account information.
Procedure
1. Log in to Linkus Desktop Client, go to Preferences > User > User Information. 2. Click to upload your profile image.
Note: The image must be .jpg or .png, and can not exceed 1MB. 3. Configure your account information as needed. · First Name · Last Name · Email Address: You can receive voicemail messages and notifications for missed calls and password changes via the email address. · Mobile Number: You can receive calls via this mobile number. · System Prompt Language: Select the language of system prompts to be played to you during a call. 4. Click Save.
View Outbound Caller ID
Outbound Caller ID is the number and name that displayed on the callees' phone when you make outbound calls via specific trunks. This topic describes how to view Outbound Caller ID.
Scenario
You are a technical support, and use the trunk "Outbound_US" to contact your cus tomers. Your system administrator can set up a specific Outbound Caller ID Number (eg. 0592-5503301) and a specific Outbound Caller ID Name (eg. Yeastar Support) for this trunk.
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In this way, when you contact your customers via the trunk "Outbound_US", the callees' phone will display "Yeastar Support <0592-5503301>", so that they can verify the identity of the caller.
Procedure
1. Log in to Linkus Desktop Client. 2. Go to Preferences > User > Outbound Caller ID (DOD) > Outbound Caller IDs.
Result
The Outbound Caller IDs list displays the Outbound Caller ID Number, Outbound Caller ID Name, and associated trunk that system administrator has configured for you.
View Emergency Outbound Caller ID
This topic describes how to view Emergency Outbound Caller ID.
Background information
Your company has purchased enhanced emergency service, and system administrator has associated your office extension with an exclusive Emergency Location Identification Num ber (ELIN, which is associated with your office location). When you place an emergency call by the extension, the emergency operator terminal will display your location.
Note: You extension associated with ELIN should be registered on a corded IP desk phone.
Procedure
1. Log in to Linkus Desktop Client.
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2. Go to Preferences > User > Outbound Caller ID (DOD) > Emergency Outbound Caller ID.
Result
When you place an emergency call, the Public Safety Answering Point (PSAP) will pinpoint your location via ELIN, and arrange appropriate emergency response.
Presence
Configure Presence Settings
Linkus provides different presence statuses to let your colleagues know if you are currently available. This topic introduces the types of presence statuses and the presence settings. Linkus provides the following presence statuses.
· Available · Away · Business Trip · Do Not Disturb · Lunch Break · Off Work You can go to Preferences > Presence, select a presence status and configure the fol lowing settings differently. When your presence status changes, the presence settings will change accordingly.
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Presence Information
Setting Presence Information
Description Add a note to the current presence.
Call Forwarding
Call forwarding rules help you forward incoming calls to a specific destination when you are unavailable.
Setting Types of incoming calls
Forwarding condition
Select a call type.
Description
· Internal Calls: Set a call forwarding rule for incoming calls from your colleagues.
· External Calls: Set a call forwarding rule for incoming calls from external users.
Turn on the switch of a forwarding condition, then configure a destination.
Note: Do Not Disturb presence only supports the option Always.
· Always: Forward all incoming calls to the designated destination.
· No Answer: Only forward unanswered calls to the designated destination.
· When Busy: Only forward the calls that come in while you are talking on the phone to the designated destination.
Ring Strategy
Ring strategy allows you to decide in which order incoming calls are distributed to the end points where your extension is registered.
Note: Do Not Disturb presence does not support this setting.
· Extension Endpoint: The IP phone, analog phone, or softphone where your exten sion is registered.
· Linkus Mobile Client
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· Linkus Desktop Client (Softphone only) · Linkus Web Client (Web Client Mode only)
Setting Ring First
Ring Secondly
Description
Set which endpoint(s) will ring first when a call reaches your extension.
Set which endpoint(s) will ring if the incoming call is not answered on the endpoints that are selected as Ring First.
Ring Timeout
To prevent callers from waiting for a long time, you can configure ring timeout. If a call is not answered during the time period, it will be routed to the destination of No Answer.
Note: Do Not Disturb presence does not support this setting.
Ring Timeout(s)
Setting
Description Set the timeout period.
Note: The valid range is from 5 to 300 seconds.
Ring the Mobile Number Simultaneously
To simultaneously ring both extension and the associated mobile number when anyone calls in your extension number, you can configure a simultaneous ring strategy.
Note: Do Not Disturb presence does not support this setting.
Setting
Description
Ring Mobile Number Simultaneously Check the option to enable this feature.
Tip: Click
to configure your mobile number.
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Prefix
Setting
Description Enter the prefix of outbound route so that PBX server can successfully send calls out.
Note: Contact system administrator to check if a prefix is required.
Accept Push Notifications
By default, you can receive push notifications on Linkus Mobile Client anywhere and any time, such as missed calls, new voicemail messages and so on. If you don't want to receive notifications after work, you can disable the feature.
Setting Accept Push Notifications
Description Enable or disable push notifications on Linkus Mobile Client.
Accept calls from Ring Group
By default, you can receive ring group calls under any presence. You can set whether to re ceive ring group calls under the specific presence as needed.
Setting Accept calls from Ring Group
Description
Enable or disable receive ring group calls under the this presence.
Agent Status Auto Switch
If you are a dynamic agent who needs to frequently log in to or out of a queue, you can asso ciate your queue status with your extension presence. Your status in a queue will automati cally change along with your extension presence.
Log In
Setting
Log in to a queue.
Description
Log Out Pause
Note: The option is available ONLY in Available status.
Log out of a queue. Pause receiving queue calls, and select a specific pause reason as needed.
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Setting Do Nothing
Retain current status.
Description
Related information Manually Switch Presence Status Automatically Switch Presence Status Based on Business Hours and Holidays
Manually Switch Presence Status
This topic describes how to manually switch your current presence status to a new one, in cluding fixed status and temporary status.
Switch presence status to a fixed status
1. Log in to Linkus Desktop Client. 2. In the top pane, select a presence status from the drop-down list of presence.
The presence status and the relevant presence settings take effect.
Switch presence status to a temporary status
Assume that you would be away for a scheduled meeting during which you are unavailable to answer calls, but you want calls to be forwarded to the previous destination when you are available. In case you forget to change presence status, you can switch presence to a tem porary status, and set how long the status will last.
1. Log in to Linkus Desktop Client. 2. In the top pane, select Set Temporary Status from the drop-down list of presence.
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3. In the pop-up window, configure the following settings: a. In the Change Status To drop-down list, select a temporary status. b. In the Hour and Minute drop-down list, set how long the temporary status will last. c. Optional: In the Set Status Message field, add a note to the temporary status.
4. Click Save. The presence status and the relevant presence settings take effect. Tip: In the top pane, you can hover your mouse over the presence to check when will the temporary status ends. When the time is up, presence status and rele vant settings would be switched back to the previous one.
Related information Automatically Switch Presence Status Based on Business Hours and Holidays
Automatically Switch Presence Status Based on Business Hours and Holidays
You can configure different presence status based on business hours and holidays. In this way, the extension presence will automatically switch to the preset status based on the time.
Requirement
System administrator has set up business hours and holidays.
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Procedure
1. Log in to Linkus Desktop Client, go to Preferences > Features. 2. In the Time-conditional Presence Auto Switch section, specify a presence status
to be displayed for the desired time.
3. Click Save.
Result
Presence status will be switched automatically according to the business hours and holi days. For example, the system administrator has set the Break Hours as 12:00-14:00, and you have selected Lunch Break for Break Hours. Then Linkus will automatically switch your presence status to Lunch Break during 12:00-14:00. Related information
Manually Switch Presence Status
Voicemail
Customize Your Voicemail Settings
This topic describes how to customize your voicemail settings, including voicemail access PIN, new voicemail notification, voicemail play options, and voicemail greetings.
Procedure
1. Log in to Linkus Desktop Client, go to Preferences > Voicemail. 2. Turn on the option Enable Voicemail.
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3. In the Voicemail PIN Authentication drop-down list, decide whether a PIN is re quired when you access voicemail. · Enabled: You need to enter a PIN to access your voicemail messages.
You can set the PIN number in the Voicemail Access PIN field. · Disabled: You can access your voicemail messages directly. 4. In the Voicemail Language drop-down list, select the language of the system prompts heard by caller when they access your voicemail box.
When callers are routed to your extension's voicemail, the system prompt "The exten sion {extension_number} you dialed cannot be connected now. Please leave your message after the tone. When done, hang up, or press the # key" will be played in the selected language.
Note: If you set up a voicemail greeting, the custom greeting will be played to callers instead.
5. In the New Voicemail Notification drop-down list, decide whether to receive email notification for new voicemails. · To disable email notifications, select Do Not Send Email Notifications. · To enable email notifications, select one of the following options: Send Email Notifications with Attachment: Send a notification email with the new voicemail message attached as a .wav file. Send Email Notifications without Attachment: Send notification emails only.
6. If you enabled email notifications, configure the following settings as needed:
Setting After Notification
Send to
Description
Decide how to deal with voicemails after notification emails are sent out.
· Mark as Read: Mark the voicemail message in mailbox as read.
· Delete Voicemail: Delete the voicemail messages from mailbox.
· Do Nothing: Keep the voicemail message in mailbox as unread.
Specify the email address for receiving notification emails. · User Email: Send notification emails to your email address. · Custom Email: Send notification emails to a custom email address.
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Setting
Description Enter the desired email address in the Custom Email Address field.
7. Optional: Set whether to play the following messages when playing a voicemail. · Play Date and Time: Enable this option to play date and time when the mes sage is received. Time Display Format: If Play Date and Time is enabled, you can spec ify the time format (12-hour or 24-hour) for announcing the message ar rival time. · Play Caller ID: Enable this option to play caller ID information. · Play Message Duration: Enable this option to play duration of the message.
8. In the Voicemail Greeting section, decide which greeting will be played to callers when they reach your mailbox.
By default, the system greeting is your default greeting, you can upload or record cus tom voicemail greetings and set it as the new default greeting.
Note: If you want to play specific greetings based on your presence status, select an existing one from the corresponding drop-down list.
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9. Click Save.
Upload or Record Voicemail Greetings
Voicemail greetings are played to callers when they reach your mailbox. This topic de scribes how to upload or record your personal voicemail greetings.
Restrictions
Up to 10 custom voicemail greetings are supported.
Upload a voicemail greeting
Prerequisites Prepare an audio file, which must meet the following requirements: · File format: .wav, .mp3, or .gsm PCM, 8K, 16bit, 128kbps A-law(g.711), 8k, 8bit, 64kbps u-law(g.711), 8k, 8bit, 64kbps · File size: Up to 8 MB
Procedure 1. Log in to Linkus Desktop Client, go to Preferences > Voicemail. 2. In the Voicemail Greeting section, click Greeting Management.
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3. In the pop-up window, click Upload. 4. Select an audio file to upload.
Result
· The uploaded greeting is displayed in the Greeting Management tab. · You can set this greeting as the default greeting or the presence greet
ing by selecting it from the corresponding drop-down list.
Figure 9. Set as the default greeting
Figure 10. Set as the presence greeting
Record a voicemail greeting
Procedure
1. Log in to Linkus Desktop Client, go to Preferences > Voicemail. 2. In the Voicemail Greeting section, click Greeting Management.
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3. In the pop-up window, click Record New Greeting tab, and configure the following settings: a. In the Audio File Name field, enter a name to help you identify it. b. In the Extension drop-down list, select your extension to record a greeting. c. Click Confirm.
The system places a call to your extension. 4. Answer the call, then record your greeting, and hang up after you finish
recording.
Result
· The recorded greeting is displayed in the Greeting Management tab. · You can set this greeting as the default greeting or the presence greet
ing by selecting it from the corresponding drop-down list.
Figure 11. Set as the default greeting
Figure 12. Set as the presence greeting
Manage Personal Voicemail Greetings
This topic describes how to manage your voicemail greeting, including playing, download ing, and deleting greetings.
Play a voicemail greeting
1. Log in to Linkus Desktop Client, go to Preferences > Voicemail. 2. In the Voicemail Greeting section, click Greeting Management.
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3. Select the greeting that you want to play, click . 4. In the pop-up window, choose how to play the greeting:
· Play on Web: Click to play the greeting on the Linkus Desktop Client direct ly.
· Play to Extension: Play the greeting on your phone. a. Select your extension, and click Play. The system places a call to your extension. b. Pick up the call to listen to the greeting on the phone.
Download a voicemail greeting
1. Log in to Linkus Desktop Client, go to Preferences > Voicemail. 2. In the Voicemail Greeting section, click Greeting Management. 3. Select the greeting that you want to download, click .
Delete voicemail greetings
1. Log in to Linkus Desktop Client, go to Preferences > Voicemail. 2. In the Voicemail Greeting section, click Greeting Management. 3. Delete one or more greetings according to your needs.
· To delete a greeting, click beside the greeting and click OK. · To delete greetings in bulk, select the desired greetings and click Delete, then
click OK.
Audio and Video
Configure Audio and Video Devices
This topic describes how to select the desired audio device and video device for your Linkus Desktop Client.
Prerequisites
Linkus Desktop Client is in Desktop Client mode.
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Procedure
1. Log in to Linkus Desktop Client, go to Preferences > Audio & Video. 2. In the Multimedia Device section, select desired device from the drop-down list of
Camera, Microphone, Speaker, and Ringing Device. Important: Video device requires the subscription to Ultimate Plan (UP) of your organiza tion's server.
3. If you have a headset compatible with Linkus Desktop Client, you can set up the head set to work with Linkus Desktop Client in the Headset Integration section. In this way, you can control Linkus calls directly from the headset. For the compatible headsets and the integration instructions, see Integrate HID-com pliant Headsets with Linkus Desktop Client.
4. Click Save.
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Integrate HID-compliant Headsets with Linkus Desktop Client
If you have a HID-compliant headset on hand, you can set up the HID-compliant headset as the audio device for Linkus Desktop Client, so as to control Linkus calls via the headset.
Requirement
Supported headset type: USB HID headset (Jabra, Yealink, EPOS, Poly, and more)
Procedure
1. Make sure that Linkus Desktop Client is in Desktop Client mode, or you can NOT set up the HID-compliant headset as the audio device. a. Log in to Linkus Desktop Client. b. At the toolbar, check if is displayed.
If not, select Desktop Client from the drop-down list. 2. Connect the HID-compliant headset to the USB port of your computer. 3. Go to Preferences > Audio & Video > Headset Integration, set the headset as the
audio device. a. In the drop-down list, select the connected HID-compliant headset.
b. Click Connect Headset.
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4. Click Save.
Result
You can use the HID-compliant headset to handle calls. The supported call operations are as follows:
· Answer/Reject a call · Answer/Reject a second call · End a call · Hold/Resume a call · Mute/Unmute a call · Adjust system volume
Tip: In case you want to change the connected headset, select another connected HIDcompliant headset and click Connect Headset.
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Email Notification
Enable Email Notifications for Missed Calls and Password Changes
This topic describes how to enable email notifications for missed calls and password changes.
Prerequisites
Your extension account is associated with an email address.
Procedure
1. Log in to Linkus Desktop Client, go to Preferences > Features. 2. In the Notifications section, select the desired checkbox to decide which notifica
tions you want to receive.
3. Click Save.
Result
When the corresponding event occurs, the system will send relevant notifications to your email address.
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Call
Handle Incoming Calls Based on Caller ID
This topic describes how to create a call handling rule to handle incoming calls based on in coming Caller ID.
Procedure
1. Log in to Linkus Desktop Client, go to Preferences > Features > Call Handling Based on Caller ID.
2. Click Add to set up a call handling rule. a. In the Caller ID field, enter a specific number or a number pattern. · To apply the rule to a specific number, enter a specific number. For example, enter 10086 to handle incoming calls with Caller ID 10086 based on the rule. · To apply the rule to a number pattern, enter a wildcard pattern. For example, enter 9011. to handle incoming calls with any Caller ID start ing with 9011 based on the rule. For more information, see Caller ID Pattern. b. In the Action drop-down list, set how you want to deal with incoming calls with the Caller ID. · Hang Up · Extension · Voicemail · IVR · Play Greeting then Hang up · Accept Call
Note: By default, all incoming calls are allowed to reach your ex tension. If there is a call-handling rule to prevent spam calls (eg.728373XX) from reaching your extension, but you want to ac cept calls from a specific number (eg.72837300), you can create another rule to accept calls from 72837300.
c. Click Confirm.
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3. Optional: To add more rules, repeat step 2. 4. Optional: In the Move column, adjust the rules' order. The rules take effect from the
top down.
Note: For example, set the rule "Accept calls from 72837300" to a higher priority than the rule "Reject calls from numbers starting with 728373". In this way, when receiving calls from 72837300, the system will send calls to your exten sion. For other incoming calls from number starting with 728373, the system will hang up directly. 5. Click Save.
Result
The call handling rules take effect immediately. When an incoming call reaches your exten sion, PBX will handle the call based on Caller ID accordingly.
Stop Rejected Calls from Ringing Other Endpoints
If your extension has been registered on multiple endpoints, when you reject an incoming call on one of the endpoints, the call keeps ringing all the other endpoints. In this case, you can set up your extension to stop rejected calls from ringing other endpoints.
Procedure
1. Log in to Linkus Desktop Client, go to Preferences > Features. 2. In the Call section, select the checkbox of All Reject Mode for Endpoints.
3. Click Save.
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Result
When you reject an incoming call on an endpoint, the other endpoints will stop ringing. The call will be routed to the preset When Busy destination (Path: Preferences > Presence > Call Forwarding).
Set up Auto Answer for Non-paging/intercom Calls
With this auto-answer feature, you can efficiently manage incoming non-paging/intercom calls without manually clicking to answer, significantly reducing callers' waiting time. This topic describes how to configure auto answer non-paging/intercom calls.
Requirements
The version of Linkus Desktop Client is 1.8.3 or later.
Procedure
1. Log in to Linkus Desktop Client, go to Preferences > Features. 2. In the Call section, select the checkbox of Auto Answer, then configure the following
settings as needed.
· Auto Answer Delay Time(s): Set the delay time in seconds that callers have to wait before automatically answering non-paging/intercom calls.
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The valid value is from 0 - 60, and 0 indicates that incoming non-paging/inter com calls will be auto-answered immediately. · Play Auto Answer Tone: Enable this option to alert you with a beep tone when incoming non-paging/intercom calls are answered automatically. 3. Click Save.
Result
Non-paging/intercom calls will be auto-answered based on the delay time.
Note:
· Incoming video calls will be auto-answered as audio calls. · If you are already on an active call and call waiting is enabled, the new call
will wait until the current call ends before being auto-answered; otherwise, it will be routed to the "When Busy" destination.
Set up Auto Answer for Paging/Intercom Calls
With this auto-answer feature, paging and intercom calls will be auto-answered immediately without manually clicking. This topic describes how to enable auto-answer for paging/inter com calls.
Requirements
The version of Linkus Desktop Client is 1.8.3 or later.
Procedure
1. Log in to Linkus Desktop Client, go to Preferences > Features. 2. In the Call section, select the checkbox of Auto Answer Paging/Intercom Call, then
configure the following settings as needed.
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· Paging/Intercom Calls Barge In: Enable this option to auto answer incoming paging/intercom calls when you are already on an active call.
· Play Auto Answer Tone: Enable this option to alert you with a beep tone when incoming paging/intercom calls are answered automatically.
3. Click Save.
Result
Paging/intercom calls will be auto-answered. Note: If you are already on an active call but call waiting is disabled, the new Paging/inter com call will be routed to the "When Busy" destination.
Call Popup
Automatically Open Contact URL on Incoming Calls
Yeastar provides a lightweight integration with a third-party application (such as CRM sys tem, ERP system, etc.) to achieve call popup via custom popup URL. When your extension receives a call, a browser webpage will pop up automatically to display contact details.
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Requirements
· PBX server: Version 37.18.0.59 or later · Linkus Desktop Client: Version 1.10.2 or later · Third-party application:
Web-based. Support to provide a URL that can identify callers via Caller ID and Caller ID
Name.
Procedure
1. Log in to Linkus Desktop Client, go to Preferences > Features > Call Popup. 2. Select the checkbox of Open Contact URL Using Custom Popup URL. 3. Set up third-party integration via Popup URL.
Setting Popup URL
Communication Type Trigger Event
4. Click Save.
Description
Enter the third-party URL, followed by the variables that you want to pass. Supported variables:
· .{{.CallerNumber}}: Incoming Caller ID. · .{{.CallerDisplayName}}: Incoming Caller ID Name.
Take Solve360 CRM as an example: https://web/solve.360.com/{{.CallerNumber}}&{{.CallerDisplayNa me}}
Select which types of calls will trigger the call popup.
· Inbound: Inbound calls from external users. · Internal: Internal calls from colleagues.
Set when the call popup will be automatically triggered.
· Ringing: An incoming call reaches. · Answered: An incoming call is answered. · Call End: An incoming call is ended.
Result
When your extension receives an incoming call, a browser webpage automatically pops up based on the specified call-related events, displaying relevant customer information.
Important:
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For the first-time use, you need to allow pop-ups and redirection in your browser, or the pop-up screen can NOT be opened automatically.
Automatically Launch External Applications on Incoming Calls
Yeastar Linkus Desktop Client supports to integrate third-party applications to achieve call popup by launching executable application. When your extension receives a call, Linkus Desktop Client will automatically launch the specified external application, and transfer the incoming call information.
Requirements
· PBX server: Version 37.18.0.59 or later. · Linkus Desktop Client: Version 1.10.2 or later · External Application: The desired application(s) have already been installed on your
local computer.
Procedure
1. Log in to Linkus Desktop Client, go to Preferences > Features > Call Popup. 2. Select the checkbox of Launch External Application. 3. Click Add to add a trigger rule, then complete the following settings.
Note: A maximum of 3 trigger rules are supported.
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Setting Trigger Event
Parameters to Send
Path to Application Executable
4. Click Save.
Description
Set when the external application will be automatically launched.
· Ringing: An incoming call reaches. · Answered: An incoming call is answered. · Call End: An incoming call is ended.
Enter the parameters that will be sent to the specified application. Supported variables:
· .{{.CallerNumber}}: Incoming Caller ID. · .{{.CallerDisplayName}}: Incoming Caller ID Name.
Enter the file path where the application is installed on the local computer or click Browse to select the desired application.
For example, enter D:\Download\MicroCRM\MicroCRM.exe.
Result
When your extension receives a call, the external application is automatically launched based on the specified call-related events.
Function Key
Configure Function Keys
Function keys allow you to monitor status of specific objects or quickly perform specific op erations. This topic describes how to configure function keys on Linkus Desktop Client.
Applications and limitations
Refer to the following table for the endpoints where function keys can be applied and the supported number of function keys for each endpoint.
Supported Endpoint Linkus Desktop Client Linkus Web Client Yeastar Linkus for Google IP phones that support Auto Provisioning
Max. Number of Function Keys 120
Depend on how many line keys your phone supports.
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Procedure
1. Log in to Linkus Desktop Client, go to Preferences > Function Keys. The function keys configured by system administrator for your extension are dis played in the list, if any.
2. Configure function keys according to your needs.
· Type: Select a key type. Tip: For the supported key types, see the table.
· Value: Configure a desired value based on the key type. · Label: Optional. Enter a value to help you identify the function key. 3. Click Save.
Result
· The function keys are applied to Linkus Desktop Client, Linkus Web Client, and Yeast ar Linkus for Google. You can click at the top tool bar to bring up a mini panel, on which you can monitor status of specific objects or quickly perform specific operations via function keys.
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· If you have registered your extension on an IP phone via Auto Provisioning, the phone also automatically applies the changes.
Note: For IP phones, the number of programmable function keys depends on how many line keys your phone supports. If the number of function keys you as sign exceeds the number of programmable keys supported by your phone, the redundant keys cannot take effect.
Types of function keys
Key Type N/A
Function No functionality.
Icon & Description
· : The function key provides no functionality until configuration.
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Key Type Line
BLF
Function Configure line keys for IP phone.
Monitor the status of a specific extension.
Icon & Description
· : The key type Line is only available for IP phones.
· : The monitored extension is unregistered.
· : The monitored extension is online and ready for communication.
· : The monitored extension is away from desk.
· : The monitored extension doesn't want to be disturbed, and won't receive any calls.
· : The monitored extension is currently on lunch break.
· : The monitored extension is on a business trip.
· : The monitored extension is currently off work.
· : The monitored extension receives a call.
Tip: To pick up the incoming call to the extension on Linkus Desktop Client, hover your mouse over the function key, then click the desired incoming call.
· : The monitored extension is in a call. · : The monitored extension is held in a call.
Note:
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Key Type
Function
Speed Dial
Speed dial a number.
Check Voicemail
· Monitor the status of voicemail.
· Check voicemail messages.
Check Group Voicemail
· Monitor the status of group voicemail in shared mode.
· Check group voicemail messages.
Park & Retrieve
· Monitor the status of a specific parking number.
· Park a call on a specific parking number.
· Retrieve a parked call from a specific parking number.
Icon & Description The function key doesn't work in an audio conference call.
· : Click the icon to place a call to the most commonly dialed numbers or extensions.
· : The monitored extension is deleted. · : All the voicemails of the monitored
extension are read. · : There are unread voicemails for the
monitored extension.
Tip: To check the voicemail messages on Linkus Desktop Client, click the icon, then enter the voicemail PIN code as prompts.
· : The monitored group voicemail is deleted.
· : All the voicemails of the monitored group voicemail are read.
· : There are unread voicemails for the monitored group voicemail.
Tip: To check the group voicemail messages on Linkus Desktop Client, click the icon, then enter the group voicemail PIN code as prompts.
· : The parking number is invalid. · : The parking number is available.
Tip: You can click the icon to park the current call on the parking number.
· : The parking number is occupied.
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Key Type
Function
Icon & Description
Tip: You can click the icon to retrieve the call.
Intercom DTMF
· Monitor the status of a specific extension.
· Place an intercom call to the monitored extension to make an announcement.
Send DTMF signals directly instead of manually entering the numbers each time.
Agent Login/Logout
· Monitor login status in a specific queue.
· Log in to or log out of a specific queue.
Agent Pause/Unpause
· Monitor service status in a specific queue.
· Pause or unpause receiving a call from a specific queue.
LDAP Directory
Boss-Secretary Feature
Quickly access the LDAP phonebook to query contact information on IP phones.
Monitor the call status of your boss or secretary.
Note: The function key doesn't work in an audio conference call.
· : The monitored extension is unregistered. · : The monitored extension is available. · : The monitored extension receives a call. · : The monitored extension is in a call.
· : During a call, click the icon to send DTMF signals.
Note: The function key doesn't work in an audio conference call.
· : Not a member in a specific queue. · : Log in to a specific queue. · : Log out of a specific queue.
· : Resume service in a queue. · : Pause service in a queue. · : Not a member in a specific queue. · : Not logged in to a specific queue.
· : The key type LDAP Directory is only available for IP phones.
· As a boss, you can monitor your secretary's call status:
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Key Type
Function
Call Forward Action URL
Quickly enable or disable call forwarding for the IP phone.
Quickly send an HTTP GET request to a specified URL for reporting specific events.
Icon & Description
: The secretary is NOT handling any calls for you.
: The secretary is answering calls for you.
: The secretary is putting a call on hold, waiting for you to answer.
· As a secretary, you can monitor your boss's call status:
: The boss is NOT holding any calls for you to resume.
: The boss is putting a call on hold, waiting for you to resume.
· : The key type Call Forward is only available for IP phones.
· : The key type Action URL is only available for IP phones.
Integration
Microsoft Outlook Integration
Microsoft Outlook Integration Overview
Linkus Desktop Client supports to integrate with Outlook for Windows, which allows you to make phone calls to your Outlook contacts right from Outlook through Linkus Desktop Client. This topic describes the requirements and key features of Microsoft Outlook integra tion.
Important: Linkus macOS Desktop does NOT support integration with Microsoft Outlook.
Requirements
Microsoft Outlook
· Client: Outlook for Windows · Version: Outlook 2016 or later · Operating System: Windows 10, Windows 11
Yeastar PBX Contact administrator to ensure that the plan of your organization's PBX is En terprise Plan (EP) or Ultimate Plan (UP).
Key features
The integration of Linkus Desktop Client and Outlook provides the following key features: Make Calls in Outlook Launch phone calls to your Outlook contacts directly from Outlook through Linkus Desktop Client. Call Popup Automatically bring up the contact's profile on Outlook when you receive an in bound call from an Outlook contact through Linkus Desktop Client. Call Journal
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All the call activities get logged automatically to Outlook when you end calls with Outlook contacts through Linkus Desktop Client. Automatic Contact Creation Automatically pop up the contact creation page on Outlook when you receive or make calls with an unknown number that doesn't match an Outlook contact. Related information Integrate Linkus Desktop Client with Outlook for Windows Use Microsoft Outlook Integration Disable Microsoft Outlook Integration
Integrate Linkus Desktop Client with Outlook for Windows
This topic describes how to integrate Linkus Desktop Client with Outlook for Windows.
Important: Linkus macOS Desktop does NOT support integration with Microsoft Outlook.
Requirements
Microsoft Outlook
· Client: Outlook for Windows · Version: Outlook 2016 or later · Operating System: Windows 10, Windows 11
Yeastar PBX Contact administrator to ensure that the plan of your organization's PBX is En terprise Plan (EP) or Ultimate Plan (UP).
Step 1. Set up Outlook integration on Linkus Desktop Client
1. Log in to Linkus Desktop Client, go to Preferences > Integration. 2. Turn on the switch of Enable Outlook Integration.
3. Set up automatic contact creation and call logs synchronization as needed.
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Feature Automatic Contact Creation
Call Logs Synchronization
4. Click Save.
Instruction
With automatic contact creation set up, Outlook will automatically pop up the contact creation page when you receive or make calls with an unknown number that doesn't match an Outlook contact.
a. Select the checkbox of Create New Contacts Automatically.
b. In the Call Types to Auto-create Contacts drop-down list, select when will Outlook pop up the contact creation page. · Inbound: Inbound call from an unknown number that doesn't match an Outlook contact. · Outbound: Outbound call to an unknown number that doesn't match an Outlook contact.
With call logs synchronization enabled, all the call histories with your Outlook contacts will be synchronized to Outlook.
To enable call log synchronization, select the checkbox of Synchronize Call Logs Automatically.
Step 2. Activate Linkus add-in on Outlook
1. Open or restart Outlook, go to File > Options.
2. In the pop-up window, click Add-ins and click Go....
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3. In the pop-up window, select the checkbox of Yeastar Linkus Outlook Integration and click OK.
4. In the pop-up window, click Install.
Result
· The integration of Linkus Desktop Client and Outlook for Windows is set up. · You can make phone calls and utilize call features within Outlook.
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Use Microsoft Outlook Integration
This topic shows the usage of the key features that can be achieved after integrating Linkus Desktop Client with Outlook for Windows.
Make calls in Outlook
Prerequisites Linkus Desktop Client stays logged in.
Procedure On your Outlook contact list, right click a contact and select Call with Linkus Desktop, then decide which number you want to call. Linkus Desktop Client will automatically pop up and initiate the call.
Note: · You can also make calls to your Outlook contacts by right click ing the recipient or sender in an email.
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· Whenever you initiate a call for the first time after restarting Outlook for Windows, Linkus Desktop Client automatically pops up a window to prompt you to authorize it for making calls from Outlook.
Call Popup
Prerequisites Outlook for Windows stays logged in.
Procedure When you receive an inbound call from an Outlook contact, Outlook will pop up to show the contact's information.
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Troubleshooting: Linkus Desktop Client does NOT display the caller's name? If the Linkus Desktop Client only displays the phone number when re ceiving calls from your Outlook contacts, you need to contact the sys tem administrator to synchronize your Outlook contacts to Linkus clients.
Call Journal
Prerequisites · Outlook for Windows stays logged in. · You have enabled call logs synchronization.
Procedure All outbound calls, inbound calls, and missed call histories with your Outlook contacts will be logged to Outlook automatically, which helps you to keep track of every conversation. You can log in to Outlook, go to the Notes section in a contact editing page to view the call logs.
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Automatic Contact Creation
Prerequisites · Outlook for Windows stays logged in. · You have set up automatic contact creation.
Procedure When you receive or make calls with an unknown number that doesn't match an Outlook contact, Outlook automatically brings up the contact creation page and logs the phone number. You can update other details and save it as your Outlook contact.
Disable Microsoft Outlook Integration
This topic describes how to disable the integration of Linkus Desktop Client and Outlook for Windows.
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Step 1. Disable Outlook integration on Linkus Desktop Client
1. Log in to Linkus Desktop Client, go to Preferences > Outlook Integration. 2. Turn off the switch of Enable Outlook Integration. 3. Click Save.
Step 2. Inactivate Linkus add-in on Outlook
1. Log in to Outlook, go to File > Options.
2. In the pop-up window, click Add-ins and click Go....
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3. In the pop-up window, unselect the checkbox of Yeastar Linkus Outlook Integration and click OK.
Result
The integration of Linkus Desktop Client and Outlook is disabled, along with all the features provided by the Outlook integration.
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TAPI Integration
TAPI Integration Guide
Integrate Linkus Desktop Client with TAPI
Yeastar offers a TAPI software driver that can be installed on your PC to seamlessly inte grate with your Linkus Desktop Client (Windows Desktop). This integration allows you to im plement click-to-call directly from a variety of TAPI-enabled applications (such as your CRM application) using Linkus Desktop Client, eliminating the need for manual dialing of tele phone numbers and thus enhancing productivity.
Note: The TAPI integration is available for Linkus Desktop Client (Windows Desktop) on ly.
Requirements
· PBX Server: Version 37.17.0.16 or later · Linkus Desktop Client (Windows Desktop): 1.8.3 or later · Windows Operating System: Windows 7, Windows 8, Windows 8.1, Windows 10, Win
dows 11, Windows Server 2008 R2, Windows Server 2012 R2, Windows Server 2016, and Windows Server 2019 (all 64-bit)
Install the Yeastar TAPI driver
Download the TAPI driver on Linkus Desktop Client and install the driver on your PC.
1. Log in to Linkus Desktop Client, go to Preferences > Integration. 2. At the top-right corner of the TAPI Integration section, click TAPI Driver Download.
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A YeastarTAPISetup.exe file is downloaded to your PC. 3. Open the YeastarTAPISetup.exe to install the TAPI driver.
a. Select the desired language.
b. Click Install.
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The TAPI driver installation starts. c. When finished, click Finish to close the installer program.
d. In the pop-up window, click OK.
4. Restart the Linkus Desktop Client.
Check the installation result of the Yeastar TAPI driver
You can check whether the Yeastar TAPI driver is installed successfully on your PC.
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1. Press Win + R to open the Run command window. 2. Type telephon.cpl and press Enter to open the Phone and Modem window.
Under the Advanced tab, if you see the Yeastar TAPI Service Provider displayed in the Providers list, it indicates that the Yeastar TAPI driver is installed successfully.
Make a test call via Yeastar TAPI driver
Make a test call to verify whether the Yeastar TAPI driver is operational. In this example, we use the Windows Dialer app to show how to make a call via Yeastar TAPI driver.
Prerequisites · You have logged in to Linkus Desktop Client. · The Dial out immediately setting on Linkus Desktop Client has been en abled.
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· If you have set up default calling app to other driver or app for your PC before, you need to change it to Linkus. For more information, see How to set Linkus as the default calling app.
Procedure 1. On your PC, press Win + R to open the Run command window. 2. Type dialer.exe, then press Enter to open the Phone Dialer window. 3. On the top menu, click Tools, then select Connect Using....
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4. In the Line drop-down list, select Yeastar TAPI Service Provider, then click OK.
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In this way, numbers dialed in the Dialer will be called out through this line.
Note: When Yeastar TAPI driver is selected as the line, the TAPI con nectivity on Linkus Desktop Client will be displayed as Connected. 5. In the Number to dial field, enter a phone number and click Dial.
Linkus Desktop Client is launched, initiating an outgoing call.
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TAPI Integration Guide (Deutsch) Integrieren Sie den Linkus-Desktop-Client mit TAPI
Yeastar bietet einen TAPI-Softwaretreiber an, der auf Ihrem PC installiert werden kann, um nahtlos mit Ihrem Linkus Desktop Client (Windows Desktop) zu integrieren. Diese Inte gration ermöglicht es Ihnen, einen "Click-to-Call" Anruf direkt aus einer Vielzahl von TAPIfähigen Anwendungen (wie Ihrer CRM-Anwendung) mithilfe des Linkus Desktop Clients zu implementieren. Somit entfällt manuelles Wählen von Telefonnummern, verringert die Fehlerquote und steigert somit die Produktivität.
Note: Die TAPI-Integration ist nur für den Linkus Desktop Client (Windows Desktop) ver fügbar.
Anforderungen
· PBX-Server: Version 37.14.0.24 oder neuer · Linkus Desktop Client (Windows Desktop): 1.4.9 oder neuer · Windows-Betriebssystem: Windows 7, Windows 8, Windows 8.1, Windows 10 und
Windows 11 (alle 64-Bit)
Installation des Yeastar TAPI-Treibers
Laden Sie den TAPI-Treiber auf Ihrem Linkus-Desktop-Client herunter und installieren Sie den Treiber auf Ihrem PC.
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1. Melden Sie sich beim Linkus Desktop Client an und gehen Sie zu Preferences > Integration.
2. In der oberen rechten Ecke des Abschnitts TAPI Integration klicken Sie auf TAPI Driver Download.
Es wird eine Datei mit dem Namen YeastarTAPISetup.exe auf Ihren PC herunterge laden. 3. Öffnen Sie die Datei YeastarTAPISetup.exe, um den TAPI-Treiber zu installieren.
a. Wählen Sie die gewünschte Sprache aus.
b. Klicken Sie auf Install.
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Die Installation des TAPI-Treibers beginnt. c. Wenn die Installation abgeschlossen ist, klicken Sie auf Finish, um das Installa
tionsprogramm zu schließen.
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Überprüfen Sie das Installationsergebnis des Yeastar TAPI-Treibers.
Sie können folgendermaßen überprüfen, ob der Yeastar TAPI-Treiber erfolgreich installiert wurde.
Methode
Überprüfen Sie das Installationsergebnis auf Ihrem PC.
Anleitung
1. Drücken Sie Win + R, um das Fenster "Ausführen" zu öffnen. 2. Geben Sie telephon.cpl ein und drücken Sie die
Eingabetaste, um das Fenster Phone and Modem zu öffnen.
Unter dem Tab Advanced, wenn Sie den Yeastar TAPI-Dienstanbieter in der Liste der Anbieter sehen, zeigt dies an, dass der Yeastar TAPI-Treiber erfolgreich installiert wurde.
Überprüfen Sie die TAPI-Konnektivität im Linkus Desktop-Client.
1. Öffnen Sie im Linkus Desktop-Client die Einstellungen und navigieren Sie zu Preferences > Integration > TAPI Integration.
Methode
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Anleitung 2. Im Statusfeld klicken Sie auf , um den Verbindungsstatus
zu aktualisieren. Wenn der Status als Connected angezeigt wird, deutet dies darauf hin, dass der Yeastar TAPI-Treiber erfolgreich installiert wurde.
Führen Sie einen Testanruf über den Yeastar TAPI-Treiber durch
Führen Sie einen Testanruf durch, um zu überprüfen, ob der Yeastar TAPI-Treiber funktion iert. In diesem Beispiel verwenden wir die Windows-Wähl-App, um zu zeigen, wie ein Anruf über den Yeastar TAPI-Treiber getätigt wird.
Voraussetzungen:
· Sie haben sich im Linkus Desktop-Client angemeldet. · Die Funktion Dial out immediately im Linkus Desktop-Client wurde ak
tiviert.
· Wenn Sie zuvor eine andere Standardanruf-App oder einen anderen Treiber für Ihren PC eingerichtet haben, müssen Sie diese auf Linkus än dern. Für weitere Informationen siehe: How to set Linkus as the default calling app.
Vorgehensweise
1. Drücken Sie auf Ihrem PC Win + R, um das Fenster "Ausführen" zu öff nen.
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2. Geben Sie dialer.exe ein und drücken Sie dann die Enter, um das Fen ster Phone Dialer zu öffnen.
3. Klicken Sie im oberen Menü auf Tools, und wählen Sie dann Connect Using....
4. Wählen Sie im Dropdown-Menü Line den Eintrag Yeastar TAPI Service Provider aus und klicken Sie dann auf OK.
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Auf diese Weise werden die im Dialer gewählten Nummern über diese Leitung angerufen. 5. Geben Sie im Feld Number to dial eine Telefonnummer ein und klicken Sie dann auf Dial.
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Der Linkus Desktop-Client wird gestartet und initiiert einen ausgehenden Anruf.
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