MOES Smart Lock User Manual

1. BUTTONS

[Diagram: Smart lock exterior showing Main Button/Indicator light and Speaker.]

Indicator Light Meanings:

• Red light on for 3 seconds: Jammed/Reset
• Blue light on for 3 seconds: Locked, unlocked, or power on.

Operations:

• Lock/Unlock: Press the Main Button to Lock/Unlock.
• Reset: Remove batteries and reinsert them into the Smart Lock. Within 10 seconds of seeing a BLUE indicator light, long-press the main button until you hear a long beep and the RED indicator light turns on.

2. IN THE BOX

The package includes:

• Smart Lock x 1
• Wi-Fi Gateway x 1
• Battery AA x 4
• Baseplate A1 x 1
• Baseplate A2 x 1
• Coverplate x1
• Adhesive Strip x 1
• Lock Adapter x 4
• Power Cord x 1
• Tamperproof Screw x 2
• Screwdriver x 1
• Grommet x 4

3. INSTALLATION - SMART LOCK

(1) Fix the deadbolt in place

Use the adhesive strip to fix the exterior (outdoor) part of the deadbolt to prevent it from falling when the thumbturn is removed.

(2) Remove the thumbturn

Unscrew both screws and remove the thumbturn from the deadbolt. Keep the original screws for the next step. Remove any additional plate if present.

(3) Select the correct baseplate

Select Baseplate A1 or A2 that fits your deadbolt. Ensure the two screws can pass through the baseplate holes and align with the deadbolt's screw holes. Remove the backing of the double-sided tape and ensure the "UP" sign is upright.

(4) Place the baseplate over the deadbolt

Insert the two screws into the screw holes from the front of the baseplate, aligning them with the deadbolt's screw holes. Ensure the baseplate's back side is against the door.

Note: If the original door lock screws are too small, causing them to pass directly through the Base Plate holes, use one grommet for each screw. Adjust the grommet so the screws fit the holes without touching the outer rim in the middle.

Determine if the Coverplate is required

For oversized deadbolt holes, if the mounting plate does not completely cover the holes left by the removed thumbturn, install the Coverplate before the Baseplate A1 or A2. Remember to remove the backing of the double-sided tape on the Coverplate.

(5) Mount the baseplate

Adjust the baseplate so the tailpiece goes through its center hole. Tighten the screws to fix the baseplate on the door. Please do not over-tighten the screws, as it may damage the door and affect the smart lock's function.

(6) Select the correct adapter

A. If the deadbolt has a thin tailpiece that is upright or level while the door is locked, use the "+" shaped adapter.

B. If the deadbolt has a thick, rectangular tailpiece that is upright or level, use the shorter and thicker rectangular adapter.

C. If the deadbolt has an arch-shaped tailpiece, use the arch-shaped adapter.

D. If the deadbolt has a thin tailpiece that is angled, use the angled rectangular adapter.

Select the correct adapter based on your deadbolt's tailpiece. If the adapter fits the tailpiece but not the Smart Lock's motor, flip the adapter and try again. Place the adapter in the motor and ensure there is NO GAP between the adapter and the hole for the adapter.

Note: If the tailpiece is smaller than the adapter, use the adhesive strip to wrap and thicken the tailpiece so it fits tightly into the adapter.

(7) Install the Smart Lock

Align the Main Button on the Smart Lock with the small triangle mark on the baseplate, and align the adapter with the deadbolt's tailpiece. If the adapter is not aligned, turn the front cover of the Smart Lock to align them. Mount the Smart Lock over the baseplate and turn the Smart Lock's body slightly counterclockwise to fix it. You may need to apply some force. Ensure no gap between the smart lock and the door.

(8) Secure the Smart Lock

Slide up the silica cover at the bottom of the Smart Lock to find the screw holes underneath. Use the provided screw to secure the Smart Lock onto the baseplate. Use the screw hole on the Smart Lock that is closer to the deadbolt's strike. Finally, slide the silica cover back down.

Note: Please do NOT put screws into both screw holes.

(9) Remove the front cover

Pull the front cover out of the Smart Lock.

(10) Remove the battery compartment cover

Slide the battery compartment cover in the indicated direction to remove it.

(11) Install the batteries

Install 4 AA batteries, ensuring the positive/negative ends match the markings on the battery compartment cover. Please avoid using rechargeable batteries.

(12) Replace the battery compartment cover

Slide the battery compartment cover back and ensure it is secured.

(13) Replace the front cover

Push the front cover into the Smart Lock, making sure the pole on the front cover matches the hole on the Smart Lock.

4. PREPARATION FOR USE

(1) Follow the installation instructions to install the Smart Lock on your door.

(2) Download the App from Google Play or App Store.

Please scan the QR code or download the "Smart Life" app from the app store.

(3) Log in to the App or create a new account.

Enter the Register/Login interface. Tap "Register" to create an account by entering your phone number to get a verification code and setting a password. Choose "Log in" if you already have a Smart Life account.

5. STEPS FOR CONNECTING THE APP TO THE DEVICE

Method One:

Scan the QR code to configure the network guide.

Method Two:

(1) Turn on Bluetooth on your mobile device.

(2) Reset:

Take out batteries and reinsert them into the Smart Lock. Within 10 seconds of seeing a BLUE indicator light, long-press the Main Button until you hear a long beep and the RED indicator light turns on.

(3) Open the Smart Life/Tuya App and click the "+" icon. The prompt page will automatically show on the screen. Click "Add".

(4) Add the device successfully

You can edit the device name and enter the device page by clicking "Next".

Notes:

• To recalibrate the Smart Lock, go to Smart Lock settings -> "Guide the operation".
• Reset procedure: Take out batteries and reinsert them. Within 10 seconds of seeing a BLUE indicator light, long-press the Main Button until a long beep and RED indicator light.
• Ensure your phone's Bluetooth is enabled and connected to the internet.
• The Bluetooth gateway is used to connect the smart lock to the Smart Life APP for smart phone controls (remote unlock, notifications, voice control, etc.). Please see step 6 (Installation-gateway) for details.

TROUBLESHOOT FOR CALIBRATION FAILURE

If you encounter issues calibrating the Smart Lock:

• If the App shows 'Calibration failed, code 0x01', please recalibrate the lock and ensure the rotation between locked and unlocked positions is between 60-900°.
• If the App shows 'Calibration failed, code 0x05, 0x06, or 0x07', please reset the Smart Lock and try again.

6. INSTALLATION - GATEWAY

(1) Placing the Gateway

To optimize connection performance, place the Gateway within 5 meters (16 feet) of the Smart Lock. The required distance from your wireless router depends on variables; place it where your smartphone shows a full set of Wi-Fi "bars" for a stable connection.

(2) Reset method

Press and hold the button for 5 seconds. The blue indicator flashing several times indicates a successful reset.

Blue indicator status:

• Flashing: Connecting and allowed to connect to the network.
• On (for a long time): Device is activated.
• Off (for a long time): Device is not activated.

(3) Ensure your phone is connected to 2.4G Wi-Fi and Bluetooth is enabled.

(4) Open the Smart Life/Tuya App and click "+". The prompt page will show. Click "Add". Enter Wi-Fi Password and click "Next". Connection will take about 30-120 seconds, depending on your network condition.

(5) Once the device is added successfully, find it on the "My Home" page. Go to the Bluetooth Gateway homepage, tap "Add device by list", select the Smart Lock, and add it to the Gateway.

Note: Gateway power input: DC 5V 1A, power over the Micro USB port.

7. OPERATION OF SMART LOCK

Locking and unlocking

(1) Auto unlock

The smart lock supports automatic unlocking when your Bluetooth is in range.

How to enable Bluetooth auto unlock:

Make sure the App has always been allowed to access location and has Bluetooth enabled.

Select "Smart Scenes".

Auto-unlock Settings:

• Geo-fence radius setting: Set a range from 200 to 500 meters (650 to 1600 feet).
• Unlocking sensitivity: A smaller value set requires a stronger signal for BLE. Setting it to "is not enabled" is suggested.
• Scanning duration of mobile phone: It is suggested to set this as "Permanent" to ensure a high successful unlock rate.

Requirements for auto-unlocking:

1. The App is ALWAYS allowed to get location.
2. Background App Refresh is turned on for the APP.
3. The Bluetooth of the phone is turned on.
4. The internet of the phone is turned on and stable.
5. The Geo-fence is set up and the range is from 200 to 500 meters (650 to 1600 feet).

(2) Auto lock

You can set the Smart lock to lock automatically based on a time delay.

How to set an auto unlock time delay:

Navigate through Settings of the smart lock >> enable "automatic lock switch" >> "auto lock delay time set".

(3) App lock and unlock

If your mobile Bluetooth is enabled and you are within range (approx. 3-5 meters/10-16 feet), your App will connect to the Smart Lock. If you have bound the Smart Lock to the Gateway, the App will connect when you are outside of the range. When connected, you can unlock and lock the Smart Lock by long-pressing the Unlock Button on the main page of the App. If you do not operate the App within 2 minutes, it will disconnect automatically. You can press the Unlock Button again to reconnect.

(4) Family member access sharing

Click "Member" >> Click "+" to add the account of your family member.

(5) Temporary access sharing

Click "temporary code". Set up temporary access limited by dates and times or one-time access for visitors. Once ready, you can send it to visitors.

Note: Temporary access can only be granted to someone who has registered their phone number or email address in this App.

(6) Accessories

More accessories, such as keypads to unlock the door, may be bound with the Smart Lock in the future.

(7) Others

Emergency operation: If you fail to control the lock by long-pressing the main button in the App, or cannot turn the lock by rotating the front cover, click Emergency Operation to turn it left or right for 3 seconds to restore the state of the Smart Lock. Do not use this function if the Smart Lock is working fine.

Hold back latch: This feature is only available for locks with more than 1 latch and requires rotating more than 1 circle, such as EU cylinder locks.

SERVICE

1. During the free warranty period, MOES will offer free maintenance if the product breaks down during normal use.
2. Natural disasters, man-made equipment failures, disassembly, and repair without the company's permission, or products beyond the free warranty period are not covered by free warranty.
3. Any commitment (oral or written) made by a third party (including the dealer/service provider) beyond the warranty scope shall be executed by that third party.
4. Please keep this warranty card to ensure your rights.
5. MOES may update or change products without notice. Please refer to the official website for updates.

RECYCLING INFORMATION

All products marked with the symbol for separate collection of waste electrical and electronic equipment (WEEE Directive 2012/19 / EU) must be disposed of separately from unsorted municipal waste. To protect your health and the environment, this equipment must be disposed of at designated collection points for electrical and electronic equipment designated by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences for the environment and human health. To find out where these collection points are and how they work, contact the installer or your local authority.

Thank you for your support and purchase from MOES. We are always here for your complete satisfaction. Feel free to share your great shopping experience with us.

If you have any other needs, please do not hesitate to contact us first; we will try to meet your demand.

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WENZHOU NOVA NEW ENERGY CO.,LTD

Address: Power Science and Technology Innovation Center, NO.238, Wei 11 Road, Yueqing Economic Development Zone, Yueqing, Zhejiang, China

Tel:+86-577-57186815

Email:service@moeshouse.com

AMZLAB GmbH

Laubenhof 23, 45326 Essen

Made In China