2019 Toyota Corolla Owners Manual Pdf - 2019 toyota corolla hatchback se owners manual
Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: August 28, 2019 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY RECALL K0Q (Interim Notice K1Q)- Remedy Notice Certain 2003 2008 Model Year Corolla Vehicles Certain 2005 2008 Model Year Matrix Vehicles Passenger Airbag May Not Inflate Properly Model / Years 2003 2008 Corolla 2005 2008 Matrix Production Period Early January 2002 Late July 2007 Late April 2004 MidDecember 2007 Approximate Total Vehicles 14,400 120,300 Approximate Stop Sale Dealer Inventory 0 0 On August 28, 2019, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2003 2008 Corolla vehicles and certain 2005 2008 Matrix vehicles. Condition The subject vehicles were repaired under a prior recall. In the event of a crash that results in front passenger airbag deployment, there is a possibility that the passenger airbag could be damaged when it deploys. Such damage could cause the airbag to not properly inflate, and this could increase the risk of occupant injury in the event of a crash. Remedy Toyota has sufficient parts to begin a phased implementation of the remedy. The remedy, when available, will consist of replacement of the front passenger airbag assembly with an improved one FREE OF CHARGE. Refer to the table below to determine the remedy status of vehicles involved in K0Q (K1Q Interim). Model Name Matrix Corolla Model Year 2005 - 2008 2003 - 2004 2005 - 2008 K0Q Remedy Status Remedy NOT Available Remedy Available Remedy Available © 2019 Toyota Motor Sales, USA Safety Recall K0Q (Interim K1Q) - D - Page |2 Covered Vehicles There are approximately 134,700 vehicles covered by this Safety Recall. Approximately 4,000 vehicles involved in this Safety Recall were distributed to Puerto Rico. Campaign Phase Interpretation Campaigns may be launched in phases due to many factors, such as: the nature of the repair, parts availability, etc. It is critical that each VIN is confirmed using TIS to determine if the vehicle is in the remedy or interim phase. Only perform the repair that is available for the specific VIN. If a remedy repair is performed on an interim phase vehicle, the claim will be subject to debit. REMEDY PHASE ELIGIBLE FOR REPAIR A B STATUS IDENTIFICATION A: Campaign Status: Remedy Available B: Memo: Remedy Available Instead of using the scanning application use https://takata-scanapp.imagespm.info/ · This vehicle is eligible to have the remedy performed if the completion status is "Not Completed." · The new scanning application website https://takata-scan-app.imagespm.info/ must be used when performing the remedy. · Login instructions for this new scanning application website are included in the Technical Instructions. INTERIM PHASE FUTURE REPAIR A B STATUS IDENTIFICATION A: Campaign Description: K1Q Interim B: Completion Status: Not Completed · This vehicle is in the interim phase; the remedy CANNOT be performed at this time. © 2019 Toyota Motor Sales, USA Safety Recall K0Q (Interim K1Q) - D - Page |3 This issue affects the remedy parts used in certain Takata Airbag recalls. The remedy status for all campaign codes that require the remedy parts affected by this condition is shown below for your reference. Please refer to the individual Takata Airbag recall dealer letters for more details. Model Name Matrix Corolla Model Year 2005 - 2008 2003 - 2004 2005 - 2008 DSF/E04 Remedy NOT Available Remedy Available Remedy Available J0A/J0B/J0C Remedy NOT Available Remedy Available Remedy Available K0Q Remedy Status Remedy NOT Available Remedy Available Remedy Available First Takata Recall Repair (Toyota Designation D0F/E04/DSF) Certain vehicles were repaired with an inflator containing Phased Stabilized Ammonium Nitrate without desiccant. This is known as a "Like for Like" replacement Second Takata Recall Repair (Toyota Designation J0A/J0B/J0C) Vehicles repaired with a Like for Like replacement were recalled again and repaired with a nonTakata inflator under this phase. This Recall (Toyota Designation K0Q) Certain models repaired under earlier recalls with a non-Takata inflator are under recall and will be repaired with an improved airbag assembly. Owner Letter Mailing Date Toyota will begin to notify Corolla vehicle owners in late September. Matrix vehicle owners will be notified by late October. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership's responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. © 2019 Toyota Motor Sales, USA Safety Recall K0Q (Interim K1Q) - D - Page |4 Dealer Inventory Procedures New Vehicles in Dealership Inventory - Reminder Toyota has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However, below is a reminder of the dealer's obligations pertaining to Safety Recalls if there are new vehicles in dealership inventory: Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Pre-Owned Vehicles in Dealer Inventory for Vehicles in Interim Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state "Disclosure Form K0Q/K1Q" and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. © 2019 Toyota Motor Sales, USA Safety Recall K0Q (Interim K1Q) - D - Page |5 Pre-Owned Vehicles in Dealer Inventory for Vehicles in Remedy To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state, "Disclosure Form K0Q/K1Q" and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. © 2019 Toyota Motor Sales, USA Safety Recall K0Q (Interim K1Q) - D - Page |6 Parts Ordering Process - Non SET and GST Parts Ordering Process It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details. Model/Model Year Corolla 2003 - 2008 Part Number 04008-10212 Description AIR BAG ASSY KIT, INSTR PNL PASS Quantity 1 IMPORTANT PARTS ORDERING INFORMATION All Safety Recall, Service Campaign (SSC/LSC) and Customer Support Program (CSP) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and additional details. © 2019 Toyota Motor Sales, USA Part Recovery Safety Recall K0Q (Interim K1Q) - D - Page |7 Dealers should discontinue the installation of the parts listed below for the recalls, customer pay repairs AND over-the-counter sales (if applicable) unless they have a mark on the label. Mark Present = OK Part Do NOT Return Model Model Year Location Corolla 2003-2004 All States and USTT 48 States in Continental U.S. Matrix 2005-2008 USTT, Hawaii & AK Part Number 04008-10212 04005-22901 04005-22801 Part Description AIR BAG ASSY KIT, INSTR PNL PASS AIRBAG ASSEMBLY W/ INFLATOR Toyota requires all dealers to return any parts listed above that do NOT have a mark on the label that remain in dealer inventory by utilizing the Hazmat Part Return Program available. Dealers will be issued a refund for all part returns. This part return program is outlined in PANT Bulletin 2014-042. Important Note: In order to return the inflator, packages must NOT be opened/tampered with. Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course "Safety Recall and Service Campaign Essentials". To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels: · Toyota Certified (Electrical) · Toyota Expert (Any Specialty) · Master · Master Diagnostic Technicians Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership's responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. © 2019 Toyota Motor Sales, USA Safety Recall K0Q (Interim K1Q) - D - Page |8 Campaign Specific Part Associate E- Learning Training Requirement The Airbag Inflator Assembly being replaced during this campaign is a Class 9 Hazmat part. Therefore, Parts Associates involved in this recall are required to complete E-Learning Module (E2140 "Safety Recall D0F Front Passenger Airbag Inflator" found on www.uotdealer.com) This E-Learning module will explain the proper procedure for documenting and returning the Airbag Inflator Assembly to TK Holdings Incorporated. Campaign Special Service Tools Your dealership was sent a package containing special service tools for Safety Recall D0F which will also be used for this campaign. This tool is needed when performing the front passenger airbag inflator module campaign. This tool IS NOT available through normal parts or tools channels. There is a very limited supply of tools, but if additional tools are needed, contact your regional representative. Name Sample Image Qty Barcode Scanner Models: Datalogic QD2300 (Only 1 Barcode) QD2430 (Barcode and QR Code) Remedy Procedures Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment. Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. © 2019 Toyota Motor Sales, USA Safety Recall K0Q (Interim K1Q) - D - Page |9 Parts Recovery Procedures - Shipping Information for Removed Inflators and Airbag Assemblies This parts return procedure is applicable to removed airbag inflators, airbag modules, and airbag assemblies. With this process, each dealer will be required to perform the following: · Apply a return address label to the outside of each inflator/module/assembly box (label provided by Takata in the new part box). · Store the old parts on a pallet until 100 are accumulated or whatever amount is collected after 30 days. · Keep a running log of how many of each type of inflator/module/assembly are on the pallet. · Secure the parts on the pallet with shrink wrap. · Contact Takata at 1-877-650-9409 to arrange LTL pick-up. · Place an over-pack label on the palletized load and provide the LTL driver with the pre-filled out documentation that will be sent to the dealer by Takata. This process will not require the dealer to fill out any paperwork. All documents will be filled out by Takata and returned to the dealer. Refer to the Job Aid available on TIS for more details on this process and how to get more labels. In addition, to compensate dealers for purchasing pallets and shrink wrap, a sublet claim of 0.20 cents per vehicle may be applied to each inflator replacement warranty claim. NOTE: This updated inflator recovery program only applies to the continental 48 states. Alaska, Hawaii and the US Territories must contact the following Takata USA representative directly for shipping instructions: Miguel Prigadaa Tel #: 210-250-5078 or e-mail: MLGTakataRestraints_International@menloworldwide.com. Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure To minimize risk, Toyota recommends that no passengers sit in the front passenger seat. If this recommendation is not feasible for the customer's personal or business needs, alternative transportation may be made available. A loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed for $35 per day. Op Code TBD TBD Description Vehicle Rental 1-30 Days Vehicle Rental 31-60 Days NOTE: · Rental op codes will be available by 9/12/2019. · Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. · Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP). © 2019 Toyota Motor Sales, USA S a f e t y R e c a l l K 0 Q ( I n t e r i m K 1 Q ) - D - P a g e | 10 Warranty Reimbursement Procedure Model Corolla Op. Code TBD Description Replace Airbag Assembly Flat Rate Hour 0.9 hr/vehicle · Warranty claim filing will be available by 9/12/2018. · The flat rate times include 0.1 hours for administrative cost per unit for the dealership. © 2019 Toyota Motor Sales, USA S a f e t y R e c a l l K 0 Q ( I n t e r i m K 1 Q ) - D - P a g e | 11 Claim Filing Accuracy and Correction Requests It is the dealer's responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. Campaign Designation / Phase Decoder J 0 Year Campaign is Launched Repair Phase B = 2011 C = 2012 D = 2013 E = 2014 F = 2015 G = 2016 H = 2017 J = 2018 Etc... 0 = Remedy 1 = Interim (Remedy not yet available) "1" will change to "0" when the Remedy is available (May use other characters in unique cases) A Current Campaign Letter for this year 1st Campaign = A 2nd Campaign = B 3rd Campaign = C 4th Campaign = D 5th Campaign = E 27th Campaign = 1 28th Campaign = 2 Etc... Examples: C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012 E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014 J0A = Launched in 2018, Remedy Phase, 1st Campaign Launched in 2018. Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. © 2019 Toyota Motor Sales, USA SAFETY RECALL K0Q (Interim Notice K1Q)- Remedy Notice Certain 2003 2008 Model Year Corolla Vehicles Certain 2005 2008 Model Year Matrix Vehicles Passenger Airbag May Not Inflate Properly Frequently Asked Questions Original Publication Date: August 28, 2019 Q1: What is the condition? A1: The subject vehicles were repaired under a prior recall. In the event of a crash that results in front passenger airbag deployment, there is a possibility that the passenger airbag could be damaged when it deploys. Such damage could cause the airbag to not properly inflate, and this could increase the risk of occupant injury in the event of a crash. Q2: I already had my recall repair completed under a previous recall involving the passenger airbag. Why is my vehicle being recalled again? A2: Certain models repaired under earlier recalls are affected by this condition and will be repaired with an improved airbag assembly. Q2b: A2b: I own a 2005 2008 Matrix or a 2003 2008 Corolla but my vehicle is not involved. Why? This Safety Recall only applies to certain vehicles repaired under a prior recall. Toyota is currently finalizing the list of affected vehicles. If your vehicle is involved in this Safety Recall, you will be sent an owner notification informing you of your involvement no later than the end of October. You may also check your recall status at www.Toyota.com/recall. Q3: Which airbags in Toyota vehicles are affected by this Safety Recall? A3: This Safety Recall only includes certain Toyota vehicles repaired under previous recalls involving front passenger airbags. No front driver airbags in Toyota vehicles are included in this recall. Q4: Are there concerns with other airbags in the vehicle? A4: No. Only the front passenger airbag is affected by this condition. Q5: What is Toyota going to do? A5: Toyota will begin to notify Corolla vehicle owners in late September. Matrix vehicle owners will be notified by late October. Toyota has sufficient parts to begin the remedy for certain vehicles. Refer to the table below to determine the remedy status of vehicles involved. © 2019 Toyota Motor Sales, USA FAQ Page 1 of 2 Model Name Matrix Corolla Model Year 2005 - 2008 2003 - 2004 2005 - 2008 K0Q Remedy Availability Remedy NOT Available at this time Remedy Available Remedy Available Q6: Are there any warnings that this condition exists? A6: No. There are no warnings that this condition exists. Q7: Which and how many vehicles are covered by this Safety Recall? A7: There are approximately 134,700 vehicles covered by this Safety Recall. Model Name Corolla Matrix Model Year 2003 - 2008 2005 - 2008 Production Period Early January 2002 Late July 2007 Late April 2004 Mid-December 2007 Q7a: Are there any other Toyota/Lexus/Scion vehicles covered by this Safety Recall in the U.S.? A7a: No. There are no other Toyota/Lexus/Scion vehicles covered by this Safety recall in the U.S. Q8: What should you do if the remedy is available for your vehicle? A8: Toyota strongly recommends that you have this Safety Recall remedy performed immediately. Please contact any authorized Toyota dealer to schedule an appointment to have your front passenger airbag assembly replaced FREE OF CHARGE. Until this Safety Recall repair is completed, it is recommended that a passenger not occupy the front passenger seat. If you are uncomfortable driving the vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pick up. Q9: What should you do if the remedy is NOT available for your vehicle? A9: To minimize risk, Toyota recommends that no passengers sit in the front passenger seat. If this recommendation is not feasible for the customer's personal or business needs, alternative transportation may be made available. Q10: A10: How long will the repair take? The repair takes approximately one hour. However, depending upon the dealer's work schedule, it may be necessary to make the vehicle available for a longer period of time. Q11: A11: How does Toyota obtain my mailing information? Toyota uses an industry provider who works with each state's Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q12: A12: What if I have additional questions or concerns? If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. FAQ Page 2 of 2 © 2019 Toyota Motor Sales, USA TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available, and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). VIN Campaign Code Model Customer Information Customer Name Model Year Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you'd like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature © 2019 Toyota Motor Sales, USA Version 3aLuke Walker (TMS) Adobe PDF Library 15.0