The following Denon AVR products support the HDMI Diagnostics feature. Production in 2022. AVR-S970H. AVR-X2800H/AVR-X2800H DAB. AVR-X3800H/AVC-X3800H.
The following Denon AVR products support the HDMI Diagnostics feature. ... AVR-X1800H/AVR-X1800H DAB. AVR-X6800H/AVC-X6800H. DRA-900H. Introduction. How to ...
Introduction
How to operate
Cable Test
.
Limit mode
Log & EDID
Troubleshooting
HDMI Diagnostics and Troubleshooting (Production in 2022/2023)
Introduction
How to operate
Introduction
HDMI Diagnostics and Troubleshooting Compatible Models
How to operate
How to operate Starting HDMI DIAGNOSTICS Mode HDMI DIAGNOSTICS Menu To exit HDMI DIAGNOSTICS Mode
Initialization Reset option in HDMI DIAGNOSTICS mode Factory Reset mode
Customer Support For US & Canada For Europe For the other region
Cable Test
Procedure Test Item & Test Result
Cable Test
Limit mode
Log & EDID
Troubleshooting
Limit mode
4
Limit Mode Menu
13
4
Source Selection
14
Setting
15
EDID Copy/Preset
15
5
Max Resolution
17
5
HDCP
20
6
HDR / Deep Color / Dolby Vision / DTS:X / Dolby Atmos / PCM 2ch only
20
7
Reset
20
8
Procedure (Max Resolution)
21
8
Tips for Limit Mode Setup
23
8
2 EDID Copy/Preset
23
9
3 Max Resolution
23
9
4 HDCP
23
9
5 HDR
23
9
6 Deep Color
23
7 Dolby Vision
24
8 DTS:X
24
10
9 Dolby Atmos
24
12
10 PCM 2ch only
24
2
Introduction
How to operate
Cable Test
Log & EDID
Procedure
25
Troubleshooting
Trouble shooting Guide for HDMI Diagnostics (Video Test, Audio Test, Auto Test)
26
Video Flow V1-01
28
Video Flow V1-02/06/10
29
Video Flow V1-03/04/05/08/09
31
Video Flow V1-07
32
Video Flow V1-11
33
Video Flow V2-01/05 V3-01/05
34
Video Flow V2-02/03/04/06 V3-02/03/04/06
35
Video Flow V2-07 V3-07
37
Audio Flow A1-01
38
Audio Flow A1-02
39
Audio Flow A1-03
40
Audio/video Flow Other
41
Other Video Case1
42
Other Video Case2
45
Other Audio Case1
46
Other Audio Case2
47
Appendix: Display sample list
49
Limit mode
Log & EDID
Troubleshooting
3
Introduction
How to operate
Cable Test
HDMI Diagnostics and Troubleshooting
The objective of this guide is provide support for users experiencing HDMI connectivity issues. The HDMI DIAGNOSTICS function supports the following two methods. 1. Using the front panel buttons and front display of the AVR 2. Using the Web UI (*)
This manual is a guide for operation method 1. See the separate Denon Web UI Advanced Setup manual for operation method 2. z After updating the AVR to the firmware released in March 2023, the HDMI
DIAGNOSTICS function can be used from the Web UI.
1 The HDMI diagnostics feature is used to correct the following issues. 0 No picture from connected TV. 0 No audio from the AVR (Speaker). 0 Intermittent picture or artifact (video snow, dots on the top of the picture). 0 Intermittent audio or noise.
2 How to use. 0 If the issues mentioned in 1 occur, press the button on the front panel of the AVR to enter HDMI DIAGNOSTICS mode. 0 Use the buttons on the front panel or the included remote control to operate the HDMI DIAGNOSTICS function. 0 Follow the guidance displayed in the front display to resolve issues using Auto Test in HDMI DIAGNOSTICS. 0 Video Test and Audio Test in HDMI DIAGNOSTICS can be used to perform various tests manually according to the displayed error code.
3 What can be done with this feature? 0 Find issues with the AVR's hardware (Self diagnostics). 0 Diagnosis to determine if the cause of the problem is in the settings of external devices. 0 Find issues with HDMI cable capabilities and connection. 0 Restrict EDID or HDCP on the AVR to resolve issues caused by incompatibility with the AVR.
Limit mode
Log & EDID
Troubleshooting
NOTE 0 The HDMI DIAGNOSTICS feature is a tool to help troubleshoot and solve common HDMI
issues. It is not guaranteed to fix all issues. 0 This feature is for people with knowledge about HDMI and Audio Video equipment.
Compatible Models
The following Denon AVR products support the HDMI Diagnostics feature. Production in 2022 AVR-S970H
AVR-X2800H/AVR-X2800H DAB AVR-X3800H/AVC-X3800H AVR-X4800H/AVC-X4800H AVR-A1H/AVC-A1H Production in 2023 AVR-S670H/AVC-S670H AVR-S770H
AVR-X1800H/AVR-X1800H DAB AVR-X6800H/AVC-X6800H DRA-900H
4
Introduction
How to operate
Cable Test
How to operate
Starting HDMI DIAGNOSTICS Mode
1 Turn on the AVR. If a malfunction occurs, HDMI DIAGNOSTICS mode can be started without turning off the power.
2 Press and hold the main unit's buttons [A] and [B] at least 3 seconds until "HDMI DIAGNOSTICS" appears on the front panel display.
Production in 2022
Button [A]
Button [B]
AVR-S970H
AVR-X2800H AVR-X2800H DAB
ZONE2 SOURCE TUNER PRESET CH -
AVR-X3800H
AVC-X3800H
ZONE2 SOURCE
PURE DIRECT
AVR-X4800H AVC-X4800H AVR-A1H AVC-A1H
CURSOR UP
BACK
Production in 2023
Button [A]
Button [B]
AVR-S670H
TUNE -
TUNER PRESET CH +
AVC-S670H
CURSOR UP
CURSOR DOWN
AVR-S770H
AVR-X1800H AVR-X1800H DAB
ZONE2 SOURCE TUNER PRESET CH -
DRA-900H
AVR-X6800H AVC-X6800H
CURSOR UP
BACK
0 Front panel display sample (e.g. AVR-X2800H) (For other display samples, refer to the "Display sample list". (v p. 49 ))
HDMI DIAGNOSTICS
.
0 HDMI DIAGNOSTICS mode cannot be entered from the Setup Menu or Setup Assistant. Close the menu first.
Limit mode
Log & EDID
Troubleshooting
3 When starting the HDMI DIAGNOSTICS mode, the AVR will automatically start the Hardware Self Diagnostics Test to check whether hardware failure occurs. If there are no errors, the AVR will show the HDMI Diagnostics menu on the front panel display. If the hardware error is detected, the AVR will show an error code on the front panel display. (e.g. H1-01) In this case, the AVR can not continue the HDMI Diagnostics mode. Please turn off the AVR and contact customer service in your area. (For contact service, refer to "Customer Support" (v p. 9 ))
0 Front panel display sample (e.g. AVR-X2800H)
HardwareCheck...
Hardware Error detected
Err: H1-01
Blink
Contact support
.
5
Introduction
How to operate
Cable Test
Limit mode
Log & EDID
Troubleshooting
HDMI DIAGNOSTICS Menu
When the Hardware Self-Diagnostics Test is passed, the AVR displays the HDMI DIAGNOSTICS Menu below.
1 Use ui to select the menu to be set or operated, then press ENTER.
0 Front panel display sample (e.g.AVR-X2800H) (For other display samples, refer to the "Display sample list". (v p. 49 ))
1 Auto Test
.
Item 1 Auto Test 2 Video Test 3 Audio Test
4 Cable Test
5 Limitation Mode (Limit Mode)
6 Log/EDID 7 Exit
Description
The AVR assists you in identifying the cause of any HDMI issues using Video Test, Audio Test, Cable Test or the limit mode feature according to the guidance indicated on the front panel display. 5. Auto Test cannot run if the EDID Copy/Preset settings in Limitation Mode are not the default settings.
Diagnose video-related issues. An error ID and link to the troubleshooting manual will be displayed if an error is detected. Follow the instructions in the manual to check the error.
Diagnose audio-related issues. If an error is detected, please refer to the flow of the corresponding error number in the "Trouble shooting Guide". This cannot be selected if the currently selected input source is an audio type source.
Check HDMI-Cable integrity and signal (resolution) capability. If the cable test results indicate a problem with the HDMI cable, try one of the following solutions to resolve the issue. 0 Replace the HDMI cable. 0 If continuing to use the HDMI cable, set the Max Resolution in Limit Mode to a resolution that passes
this test.
Set settings to limit the AVR's Video or Audio EDID. There are instances where limiting the AVR video or audio EDID will fix various issues. Please try each limit settings in accordance with the "Trouble shooting Guide". If you want to clear the limit settings, please refer to "3.Initialization". Settings other than Max Resolution can be configured for the input source assigned to the HDMI.
Save logs or EDID information on a USB memory device or our server via the network. Please use it when receiving the requested by customer service.
Exit the HDMI Diagnostic mode
page 26 26
10
13 25 -
6
Introduction
How to operate
Cable Test
Limit mode
Log & EDID
Troubleshooting
Control Keys for Navigation You can operate each menu using the Cursors, Enter and Back buttons on the remote control or the main unit.
RC buttons
AVR-S970H
Main unit buttons (Production in 2022)
AVR-X2800H AVR-X2800H DAB
AVR-X3800H
Up
TUNE+
ZONE2 SOURCE
Down Left
TUNE TUNER PRESET CH -
ZONE2 ON/OFF TUNER PRESET CH -
Right
TUNER PRESET CH+
TUNER PRESET CH+
ENTER BACK
DIMMER STATUS
DIMMER STATUS
RC buttons Up
AVR-S670H INFO
Main unit buttons (Production in 2023)
AVR-S770H
AVR-X1800H AVR-X1800H DAB
TUNE+
ZONE2 SOURCE
Down
BAND
TUNE -
ZONE2 ON/OFF
Left Right
TUNE TUNE +
TUNER PRESET CH TUNER PRESET CH+
TUNER PRESET CH TUNER PRESET CH+
ENTER
DIMMER
DIMMER
DIMMER
BACK
STATUS
STATUS
STATUS
To exit HDMI DIAGNOSTICS Mode
To exit the HDMI Diagnostics mode, please select "7 Exit" or turn off the AVR.
NOTE 0 The HDMI DIAGNOSTICS feature does not support ZONE2 related Video and Audio issues.
AVC-X3800H
ZONE2 SOURCE ZONE2 ON/OFF PURE DIRECT SOUND MODE
DIMMER STATUS
DRA-900H
TUNER PRESET CH+ TUNER PRESET CH -
ZONE2 ON/OFF ZONE2 SOURCE
SPEAKERS STATUS
7
Introduction
How to operate
Cable Test
Limit mode
Log & EDID
Troubleshooting
Initialization
The Limit setting in the HDMI DIAGNOSTICS menu is stored per input. Please note that the limit mode settings backup memory will not be initialized (reset) using the initialization (reset) method described in the instruction manual. There are two ways to reset the limit mode settings.
Reset option in HDMI DIAGNOSTICS mode
Factory Reset mode
Limit mode settings that are made in the HDMI Diagnostics menu are reset to the factory default values.
However, settings other than HDMI Diagnostics (e.g. Speaker setup, Video Setup, Audio Setup) are not reset.
All settings including the Limit mode setting of HDMI Diagnostics menu are reset to the factory default values. (except for Network setup)
1 Press the X to turn off the AVR.
1 Select Limit Mode in the HDMI Diagnostics menu in Web UI and choose "Reset all settings."
2 While holding down buttons [A] and [B] simultaneously, press X. 3 Release the buttons after confirming that the front panel display
flashes at 1-second intervals.
Production in 2022
AVR-S970H
AVR-X2800H AVR-X2800H DAB AVR-X3800H AVC-X3800H
Button [A] TUNER PRESET CH+
ZONE2 SOURCE
Button [B] TUNE -
DIMMER
AVR-X4800H AVC-X4800H AVR-A1H AVC-A1H
SETUP
INFO
Production in 2023
Button [A]
Button [B]
AVR-S670H
TUNE +
BAND
AVC-S670H AVR-S770H
ENTER TUNER PRESET CH+
CURSOR LEFT TUNE -
AVR-X1800H AVR-X1800H DAB
ZONE2 SOURCE
DIMMER
AVR-X6800H AVC-X6800H
DRA-900H
SETUP TUNER PRESET CH -
INFO SPEAKERS
8
Introduction
How to operate
Cable Test
Limit mode
Log & EDID
Customer Support
If you need additional help in solving problems, contact the nearest HDMI DIAGNOSTICS customer service in your area.
For US & Canada
o Denon US & Canada https://support.denon.com/app/home
For Europe
o Denon UK https://support-uk.denon.com
o Denon Germany https://support-de.denon.com
o Denon Netherland https://support-nl.denon.com
o Denon France https://support-fr.denon.com
For the other region
o Denon http://www.denon.com
Troubleshooting
9
Introduction
How to operate
Cable Test
To check the HDMI Cable integrity, signal quality and resolution capability.
Procedure
HDMI6 (8K) MONITOR1
.
1 Use ui to select "4 Cable Test" in the HDMI Diagnostics mode, then press ENTER. 0 Front panel display sample (e.g.AVR-X2800H) (For other display samples, refer to the "Display sample list". (v p. 51 ))
4 Cable Test
.
Limit mode
Log & EDID
Troubleshooting
2 Connect the HDMI cable to be tested to HDMI7(8K) / HDMI6(8K) and MONITOR*(1) OUT as shown in the figure, then select "Connect the cable between HDMI7(6) IN and MONITOR*(1) OUT, then press ENTER". z On models produced in 2023, TV is displayed instead of MONITOR.
Connect the cab
.
Production in 2022 AVR-S970H AVR-X2800H AVR-X2800H DAB AVR-X3800H AVC-X3800H AVR-X4800H AVC-X4800H AVR-A1H AVC-A1H
Production in 2023 AVR-S670H AVC-S670H AVR-S770H AVR-X1800H AVR-X1800H DAB DRA-900H AVR-X6800H AVC-X6800H
Scrolling display
HDMI IN for Cable Test HDMI 6 IN
HDMI 7 IN HDMI IN for Cable Test
HDMI 6 IN
HDMI 7 IN
10
Introduction
How to operate
Cable Test
3 Select "Start", then press ENTER.
CableTest Start
.
4 "Testing..." appears in the front panel display, and the test starts.
Testing...
.
5 The AVR shows Cable test result on the front panel display. To perform the cable test again, select "Retry" and press ENTER.
CABLE TEST FAIL
Blink
Retry
.
6 To exit the cable test, remove the tested HDMI cable, then use i to select "Exit" and press ENTER.
CABLE TEST FAIL
Blink
Exit
.
Limit mode
Log & EDID
Troubleshooting
11
Introduction
How to operate
Cable Test
Limit mode
Log & EDID
Troubleshooting
Test Item & Test Result
Test whether there are issues in the HDMI cable communication line and whether the line is compatible with the transfer domains of the resolutions in the table below. After you finish the cable test, if you still have any issues, please try the following solution.
1 Replace the HDMI cable.
2 To use this cable in your system, please set the limit mode to the resolution that was passed in the following test.
Cable Test Item
Communication line
8K (40Gbps)
8K (32Gbps)
Video Resolution (RGB / 8bit)
8K
4K
4K
(24Gbps) (18Gbps) (9Gbps)
1080p
720p
480p
Result (Front panel display)
PASS
PASS
PASS
PASS
PASS
PASS
PASS
PASS
PASS
CABLE TEST PASS-8K(40Gbps)
PASS
FAIL
PASS
PASS
PASS
PASS
PASS
PASS
PASS
8K(32Gbps) PASS / 8K(40Gbps) FAIL
PASS
FAIL
FAIL
PASS
PASS
PASS
PASS
PASS
PASS
8K(24Gbps) PASS / 8K(32Gbps) FAIL
PASS
FAIL
FAIL
FAIL
PASS
PASS
PASS
PASS
PASS
4K(18Gbps) PASS / 8K(24Gbps) FAIL
PASS
FAIL
FAIL
FAIL
FAIL
PASS
PASS
PASS
PASS
4K(9Gbps) PASS / 4K(18Gbps) FAIL
PASS
FAIL
FAIL
FAIL
FAIL
FAIL
PASS
PASS
PASS
1080p PASS / 4K(9Gbps) FAIL
PASS
FAIL
FAIL
FAIL
FAIL
FAIL
FAIL
PASS
PASS
720p PASS / 1080p FAIL
PASS
FAIL
FAIL
FAIL
FAIL
FAIL
FAIL
FAIL
PASS
480p PASS / 720p FAIL
PASS
FAIL
FAIL
FAIL
FAIL
FAIL
FAIL
FAIL
FAIL
CABLE TEST FAIL
FAIL
---
---
---
---
---
---
---
---
CABLE TEST FAIL
12
Introduction
How to operate
Cable Test
Limit mode
Log & EDID
Troubleshooting
To limit the Video/Audio output try the (EDID) or HDCP method to properly display picture on the TV and to correct sound issues.
Limit Mode Menu
The AVR has various options for Limit Mode. These limit modes are stored for each Video input source.
0 Front panel display sample (e.g.AVR-X2800H) (For other display samples, refer to the "Display sample list". (v p. 52 ))
1 Source:CBL/SAT
.
Item
Description
1 Source Select The input source can be changed from this menu. (Source)
2 EDID Copy/ Preset (EIDID)
With this setting, faults can be resolved by removing complexities in the EDID. The EDID of the TV connected to the AVR can be copied, or a fixed preset of the EDID can be used.
0 Normally, the AVR reads the video and audio format of the connected monitor's EDID, processes the EDID based on the compatibility of the AVR and various settings, and provides the EDID to the connected source device.
This can be set for any input with HDMI assigned to it.
3 Max Resolution (MaxRes.)
Sets the video input/output resolution restrictions supported by the AVR.
Input sources not assigned to the HDMI are displayed as "Audio" sources.
4 HDCP
This limits the HDCP version of the AVR to HDCP ver. 1.4. This can be set for any input with HDMI assigned to it.
5 HDR
This limits (disables) the HDR (HDR10, Hybrid Log-Gamma HDR10+, Dynamic HDR) capability of the AVR. This can be set for any input with HDMI assigned to it.
Item
Description
6 Deep Color (DeepC)
This limits (disables) Deep Color capability of the AVR. This can be set for any input with HDMI assigned to it.
7 Dolby Vision (DolbyV)
This limits the Dolby Vision capability information about the connected TV that is sent to the player by the AVR. This can be set for any input with HDMI assigned to it.
8 DTS:X*1
This limits (disables) DTS:X capability. This can be set for any input with HDMI assigned to it.
9 Dolby Atmos*1 This limits (disables) Dolby Atmos capability.
(Atmos)
This can be set for any input with HDMI assigned to it.
This limits the audio input capability to PCM 2ch only.
10 PCM 2ch only*2 This can be set for any input with HDMI assigned to it.
(PCM2ch)
When PCM 2ch only is set, DTS:X and Dolby Atmos are also
restricted.
11 Reset
Initializes the limit mode settings for each input source.
12 Exit
Exit Limit Mode and return to HDMI DIAGNOSTICS mode.
13 Reset all settings
Initializes all limit mode settings.
z1 AVR-S670H, AVC-S670H, DRA-900H do not support "DTS:X" and "Dolby Atmos" settings.
z2 DRA-900H does not support "PCM 2 ch only" setting.
13
Introduction
How to operate
Cable Test
Source Selection
You can switch inputs to check other video sources. The input source encoder on the unit or remote control unit can be used to change the input source. When the current input source is audio only, with no video assignment, "Audio" is displayed.
Limit mode
Log & EDID
Troubleshooting
14
Introduction
How to operate
Cable Test
Limit mode
Log & EDID
Troubleshooting
Setting
EDID Copy/Preset
Set the preset based on the monitor from which you wish to copy EDID or the video and audio format you wish to set.
Item
Descpription
Max Resolution/ Bandwidth
HDR10, HLG, HDR10+,
Dynamic HDR, Dolby Vision
Deep Color
Audio Capability
Default (Default)
The AVR's normal EDID management method will be used.
-
Copy M1
Copies EDID from the monitor connected to HDMI Monitor 1 and provides it to the source device.
Depend on the connected Monitor 1
(Due to the specifications of the AVR, the bandwidth is limited to 40Gbps even when the monitor is supported.)
Copy M2*1
Copies EDID from the monitor connected to HDMI Monitor 2 and provides it to the source device.
Depend on the connected Monitor 2
(Due to the specifications of the AVR, the bandwidth is limited to 40Gbps even when the monitor is supported.)
Copy Z2*2
Copies EDID from the monitor connected to ZONE2 HDMI and provides it to the source device.
Depend on the connected Zone 2 Monitor
(Due to the specifications of the AVR, the bandwidth is limited to 18Gbps even when the monitor is supported.)
P1-1080p PCM/ DOLBY/DTS*3
The AVR's EDID is fixed in the video and audio formats described on the right.
1080p
Not support Not support PCM, Dolby, DTS 5.1 (S/PDIF)
P2-1080p HD Audio*4
1080p
Not support
Not support
PCM,Dolby Digital, DTS, Multi Channel PCM. Dolby True HD, Dolby Digital+, Dolby Atmos DTS-HD, (DTS:X)
P3-4K9G PCM/ DOLBY/DTS*3
9Gbps
Not support Not support PCM, Dolby, DTS 5.1 (S/PDIF)
P4-4K9G HD Audio*4
9Gbps
Not support
Not support
PCM,Dolby Digital, DTS, Multi Channel PCM. Dolby True HD, Dolby Digital+, Dolby Atmos DTS-HD, (DTS:X)
P5-4K18G PCM/ DOLBY/DTS*3
18Gbps
Not support Not support PCM, Dolby, DTS 5.1 (S/PDIF)
15
Introduction
How to operate
Cable Test
Limit mode
Log & EDID
Troubleshooting
Item
Descpription
The AVR's EDID is fixed in the video and audio P6-4K18G HD Audio*4 formats described on the right.
P7-8K24G PCM/ DOLBY/DTS*3
P8-8K24G HD Audio*4
P9-8K32G PCM/ DOLBY/DTS*3
PA-8K32G HD Audio*4
PB-8K40G PCM/ DOLBY/DTS*3
PC-8K40G HD Audio*4
z1 This item cannot be selected on models without HDMI OUT 2. z2 This item cannot be selected on models without ZONE2 HDMI. z3 DRA-900H only supports PCM. z4 This item cannot be selected on DRA-900H.
Max Resolution/ Bandwidth
18Gbps
HDR10, HLG, HDR10+,
Dynamic HDR, Dolby Vision
Deep Color
Not support Not support
Audio Capability
PCM,Dolby Digital, DTS, Multi Channel PCM. Dolby True HD, Dolby Digital+, Dolby Atmos DTS-HD, (DTS:X)
24Gbps
Not support Not support PCM, Dolby, DTS 5.1 (S/PDIF)
24Gbps
Not support
Not support
PCM,Dolby Digital, DTS, Multi Channel PCM. Dolby True HD, Dolby Digital+, Dolby Atmos DTS-HD, (DTS:X)
32Gbps
Not support Not support PCM, Dolby Digital, DTS (S/PDIF)
32Gbps
Not support
Not support
PCM,Dolby Digital, DTS, Multi Channel PCM. Dolby True HD, Dolby Digital+, Dolby Atmos DTS-HD, (DTS:X)
40Gbps
Not support Not support PCM, Dolby, DTS 5.1 (S/PDIF)
40Gbps
Not support
Not support
PCM,Dolby Digital, DTS, Multi Channel PCM. Dolby True HD, Dolby Digital+, Dolby Atmos DTS-HD, (DTS:X)
0 EDID settings are prioritized when the EDID Copy/Preset settings are not the default settings. Other Limit Mode settings cannot be changed.
16
Introduction
How to operate
Cable Test
Max Resolution
Max Resolution has 6 selectable items.
No Limit
No limit. The AVR works up to 8K(40Gbps).
4K18Gbps (Default):
This sets EDID information and max resolution of the video output from the AVR to up to 4K(18Gbps).
4K9Gbps:
This sets EDID information and max resolution of the video output from the AVR to up to 4K(9Gbps).
1080p:*
This sets EDID information and max resolution of the video output from the AVR to up to 1080p (60/50).
720p:
This sets EDID information and max resolution of the video output from the AVR to up to 720p, 1080i or 1080p 24. When 720p is set, the resolution may be 1080i for some playback devices or content.
480p:
This sets EDID information and max resolution of the video output from the AVR to up to 480p or 576p.
z "1080p" is the default setting for audio input sources such as Tuner, Phono and HEOS Music. "No Limit", 4K18Gbps and 4K9Gbps cannot be set for these sources.
0 When the Max Resolution settings are changed from the default values, "Custom" is displayed in the AVR Setup Menu Video 4K/8K Signal Format. The Max Resolution settings take priority when "Custom" is set.
Limit mode
Log & EDID
Troubleshooting
17
Introduction
How to operate
Cable Test
Limit mode
Log & EDID
Troubleshooting
[Relationship between Max Resolution setting and Support Resolution]
Support Resolution
Color Space
480i/p, 576i/p
1080i 60/50
720p 60/50
RGB, YCbCr 4:4:4
YCbCr 4:2:2
RGB, YCbCr 4:4:4
YCbCr 4:2:2
RGB, YCbCr 4:4:4
YCbCr 4:2:2
1080p 24
1080p 60/50
RGB, YCbCr 4:4:4
YCbCr 4:2:2
RGB, YCbCr 4:4:4
YCbCr 4:2:2
4K24p, 4K30p, 4K25p, 1080p 120/100
RGB, YCbCr 4:4:4
YCbCr 4:2:2
(Continued on next page)
Pixel Depth
24, 30, 36 bit 36 bit 24, 30, 36 bit 36 bit 24, 30, 36 bit 36 bit 24, 30, 36 bit 36 bit 24, 30, 36 bit 36 bit 24 bit 30, 36 bit
36 bit
No Limit (8K(40Gbps))
4K(18Gbps)
Max Resolution setting
4K(9Gbps)
1080p
-
-
-
-
720p
-
-
480p
-
-
-
-
-
18
Introduction
How to operate
Cable Test
Limit mode
Log & EDID
Troubleshooting
Support Resolution
Color Space
4K60p, 4K50p
4K120p, 4K100p
8K24p, 8K30p, 8K25p 8K60p, 8K50p
YCbCr 4:2:0
RGB, YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0 RGB, YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0 RGB, YCbCr 4:4:4 YCbCr 4:2:2
YCbCr 4:2:0
Pixel Depth
24 bit 30, 36 bit 24 bit 30, 36 bit 36 bit 24, 30, 36 bit
24, 30 bit
36 bit 24, 30, 36 bit
24, 30 bit
36 bit
24, 30 bit
No Limit (8K(40Gbps))
4K(18Gbps) -
-
-
-
-
-
Max Resolution setting
4K(9Gbps)
1080p
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
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-
720p
-
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-
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480p
-
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-
19
Introduction
How to operate
Cable Test
Limit mode
Log & EDID
Troubleshooting
HDCP
The HDCP version of the AVR can be limited to HDCP ver. 1.4. Use this when video is not output due to the problem of compatibility of the player and TV HDCP versions.
Auto (Default):
1.4:
2.3:
Automatically applies the HDCP version of this unit according to TV.
Fixes the HDCP version of AVR to 1.4.
Fixes the HDCP version of AVR to 2.3.
HDR / Deep Color / Dolby Vision / DTS:X / Dolby Atmos / PCM 2ch only
You can set a limit of each funcition of the AVR according to your situation.
No Limit (Default):
Limit:
No limit.
Limit (Disable) each function by changing EDID and HDCP setting information.
Reset
You can reset the limit mode settings to the factory default values. Settings other than limit mode are not reset.
Current source ***: Reset the limitation setting only for the current source.
All sources:
Reset the limitation setting for all sources.
Cancel:
Cancel this menu and go back to the limitation mode selection menu.
(*** is current source name)
0 You can reset the default settings by setting "Factory Reset mode". (v p. 8 ) Please note that the Limit Mode setting will not be reset by performing the process described in "Resetting factory settings" in the owner's manual.
0 You can easily check whether HDMI-related functions are limited for the currently selected input source in the AVR Setup Menu-General Information ZONE MAIN ZONE (AVRS660H/AVC-S660H: Information Status).
"HDMI Limitation Mode 4K Enhanced" is displayed when the 4K/8K Signal Format is set to "Enhanced" (4K18Gbps). "4K Standard" is displayed when the 4K/8K Signal Format is set to "Standard" (4K9Gbps).
"HDMI Limitation Mode On" is displayed when any of the settings are limited in the HDMI Diagnostics Limitation Mode.
This screen can be used to check restricted settings when "HDMI Limitation Mode On" is set.
These are not displayed when there are no limitations.
20
Introduction
How to operate
Cable Test
Procedure (Max Resolution)
When the TV doesn't play a video's content (4K18Gbps), there are two approaches to this issue. 1. To change to a new HDMI cable. 2. To set the limit mode (Max Resolution). As a result, the player outputs a lower
resolution.
Video Content(4K18Gbps)
No Picture
.
1 Use ui to select "5 Limit Mode" in the HDMI DIAGNOSTICS mode, then press ENTER. 0 Front panel display sample (e.g. AVR-X2800H) (For other display samples, refer to the "Display sample list". (v p. 53 ))
5 Limit Mode
.
2 Use ui to select "3 MaxRes:***", then press ENTER. ("***" indicates the currently set backup information. In the example shown, "4K18G" is displayed.)
3 MaxRes:4K18G
.
Limit mode
Log & EDID
Troubleshooting
3 Select the maximum resolution to be set and press the ENTER button. (In the example shown the setting is changed from "4K18Gbps" to "4K9Gbps". "*" indicates the currently set backup information.) The AVR limits the Input Resolution by changing the EDID.
*4K9Gbps
.
4 Check whether the video is output.
Video Content (4K9Gbps)
Video Content (4K9Gbps)
.
21
Introduction
How to operate
Cable Test
5 The video is displayed. Save the settings if necessary. To reflect the settings only on the current input source, select "Current source" and press the ENTER button. To reflect the same settings on all input sources, select "All source" and press the ENTER button.
Save?
Blink
Current source(
.
6 The system returns to the Limit Mode selection menu and the changed setting content is displayed.
3 MaxRes:4K9G
.
Limit mode
Log & EDID
Troubleshooting
22
Introduction
How to operate
Cable Test
Tips for Limit Mode Setup
The restriction modes may solve the issue when used in the following cases. Use them according to the issue that is occurring.
2 EDID Copy/Preset
0 The video may not be output correctly if the AVR's EDID is different to that of the television, or if the EDID is changed based on the AVR's compatibility or various settings.
It may be possible to output the video correctly by copying the EDID of the connected television or providing the specified EDID preset to the source device.
3 Max Resolution
0 When your TV supports 8K (or 4K18Gbps) and the video's output is 8K (or 4K18Gbps) from the AVR, and if the HDMI Input/output cable can not support 8K (or 4K18Gbps), it may cause some issues (e.g. no Video output, no Audio, Video noise, or Video Blinking)
0 When the AVR connects to a HDMI 2.0 compatible TV and a specific HDMI 2.0 incompatible player, there are some cases that the player works in DVI mode, the audio will not work and the video will be in RGB format.
0 When a TV's EDID method are not standard or correct, a video will not be displayed.
There is a possibility that a video's output can properly be fixed by limiting the max video input/output resolution of the AVR.
Limit mode
Log & EDID
Troubleshooting
4 HDCP
0 When an HDCP1.4 compatible TV and HDCP2.2 or 2.3 compatible player are connected through the AVR, and Stream Type1 (HDCP 2.2 or 2.3 protected) content is attempted to be played, the AVR does not play the video and shows a caution popup. (This is correct behavior based on HDCP)
0 When HDCP1.4 compatible TV and HDCP2.2 or 2.3 compatible player are connected through the AVR, and HDCP 1.4 content is played, there are some cases in which a player outputs HDCP 2.2/2.3 contents to the AVR.
By limiting the HDCP version of the AVR to ver. 1.4, there is a possibility that the player works with HDCP 1.4 and outputs video at a limited resolution.
5 HDR
0 There are some cases in which a video's color is incorrect when connecting an HDR (HDR10, HDR10+, Hybrid Log-Gamma, Dynamic HDR) compatible projector or TV, and HDR content is played.
There is a possibility that the video's color can be corrected by limiting the HDR capability of the AVR.
6 Deep Color
0 When connecting a deep color compatible TV and a player through the AVR, some HDMI cables may have performance limitations that could cause an issue (e.g. no Video output, no Audio, noise or Video Blinking)
There is a possibility that video and audio can be output properly by limiting (disabling) the deep color capability of AVR.
23
Introduction
How to operate
Cable Test
7 Dolby Vision
0 There are some cases in which a video's color is incorrect when connecting an Dolby Vision compatible projector, and Dolby Vision content is played.
There is a possibility that the video's color can be corrected if the AVR doesn't send the connected projector's Dolby Vision capability information.
8 DTS:X
0 When a DTS:X compatible AVR connects to a specific older DTS:X incompatible player, and it plays DTS-HD, there are some cases in which a player plays DTS Surround, not DTS-HD.
There is a possibility that the player will play DTS-HD correctly by limiting the DTS:X capability of AVR.
9 Dolby Atmos
0 When a Dolby Atmos compatible AVR connects to a specific older Dolby Atmos incompatible player, and it plays Dolby TrueHD, there are some cases in which a player plays Dolby Digital, not Dolby TrueHD.
There is a possibility that the player will play Dolby TrueHD correctly by limiting Dolby Atmos capability of the AVR.
10 PCM 2ch only
0 When the AVR connects to a specific source device, audio format or channel switching (e.g. Dolby Digital ->PCM, 2ch -> 5ch), or information from a source device is not correct, there are some cases in which the sound from the AVR drops out or becomes noise.
There is a possibility that audio output can properly be fixed by limiting the audio input of the AVR to PCM 2ch.
Limit mode
Log & EDID
Troubleshooting
24
Introduction
How to operate
Cable Test
Limit mode
Log & EDID
Troubleshooting
Save logs or EDID information on a USB memory device or our server via the network. This menu is for developers. Please use it only when requested by customer service. Use a USB memory device formatted to FAT32 format. Check the network connection in advance before saving a log on the network server.
Procedure
1 Use ui to select "6 Log/EDID" in the HDMI Diagnostics mode, then press ENTER. 0 Front panel display sample (e.g. AVR-X2800H). (For other display samples, refer to the "Display sample list". (v p. 54 )) 6 Log/EDID .
2 When saving a log to a USB Memory Device, connect the USB Memory Device to the AVR, select "Start" and press the ENTER button.
.
Log/EDID
Blink
Start
.
3 When saving the log to the USB memory device is complete, "USB SUCCESS" is displayed on the front display. (Example log file name: "logs-xxxxxxxxxx.tar.gz")
USB SUCCESS
Blink
Exit
.
0 When saving the log via the network is complete, a 5-digit ticket number is displayed on the front panel display. Take a note of this number as you will need it when contacting the customer center.
Ticket No:xxxxx
Blink
Exit
.
4 Select "Exit" and press the ENTER button. Return to the HDMI DIAGNOSTICS menu.
0 When saving a log to the server via the network, select "Start" without connecting a USB.
.
25
Introduction
How to operate
Cable Test
Limit mode
Log & EDID
Troubleshooting
Trouble shooting Guide for HDMI Diagnostics (Video Test, Audio Test, Auto Test)
If an error ID is displayed when running tests from the Video Test/Audio Test/Auto Test menus, check in accordance with the flow of the appropriate error ID number. If "PASS" is displayed even when the problem is not solved, refer to Audio/Video Flow "Other". "Audio/video Flow Other" (v p. 41 )
ID
Description
V1-01 V1-02 V1-03 V1-04 V1-05 V1-06 V1-07 V1-08 V1-09 V1-10 V1-11
Video RX
Cannot detect the HDMI cable connected to the AVR input terminal (as detection of 5V from Source Device). Cannot detect the HDMI signal from the source device at the AVR input terminal (as TMDS Rx PLL UnLock). Cannot detect the HDMI signal from the source device at the AVR input terminal (TMDS Rx PLL Lock, but SCDT(CKDT) OFF). Missing Video Info, or receiving Info Error (AVI Info does not exist). HDMI signal has video timing Error (Timing is not correct). Copyright Protection certification Error with Source Device. (HDCP Error). HDCP2.2 or 2.3/Stream ID Type mismatch (ie. Stream ID = 1,but Monitor's HDCP = V1.4). Mismatch between input resolution and the resolution that is supported by monitor. Audio/Video MUTE command from Source Device is always ON. Quality of HDMI Signal(TMDS) is bad. FRL Link Training failed and Video signal format is limited to TMDS.
26
Introduction
How to operate
Cable Test
Limit mode
Log & EDID
ID
V2-01 V2-02 V2-03 V2-04 V2-05 V2-06 V2-07
V3-01 V3-02 V3-03 V3-04 V3-05 V3-06 V3-07
A1-01 A1-02 A1-03 PASS
Description Video TX (Monitor1)
Miscommunication with Monitor at output terminal (HPD always low). Miscommunication with Monitor at output terminal (4K60 output setting error). Miscommunication with Monitor at output terminal (HPD continuous assert error). Miscommunication with Monitor at output terminal (Rx Sense continuous assert error). Cannot get Monitor information (EDID from Monitor). Copyright protection certification error with Monitor.(HDCP Error). FRL Link Training failed and Video signal format is limited to TMDS. Video TX (Monitor2) Miscommunication with Monitor at output terminal (HPD always low). Miscommunication with Monitor at output terminal (4K60 output setting error). Miscommunication with Monitor at output terminal (HPD continuous assert error). Miscommunication with Monitor at output terminal (Rx Sense continuous assert error). Cannot get Monitor information (EDID from Monitor). Copyright protection certification error with Monitor.(HDCP Error). FRL Link Training failed and Video signal format is limited to TMDS. Audio RX Audio Packet doesn't come from Source (DVI). HDMI Rx Information is not correct. Information mismatch HDMI device and DSP device (N,CTS, Channel Status, Audio Info, Layout). No errors detected. See Audio/Video Flow "Other" if the issue is not resolved.
Troubleshooting
27
Introduction
How to operate
Cable Test
Limit mode
Log & EDID
Troubleshooting
Video Flow V1-01
.
"V1-01"
Try Cable Test (Input side)
Please connect the source device cable between HDMI7 IN or HDMI6 IN and MONITOR(1) OUT, then start the Cable Test. What is the test result ?
CABLE TEST-PASS or 8K (40Gbps) FAIL or 8K (32Gbps) FAIL or 8K (24Gbps) FAIL or 4K (18Gbps) FAIL or 4K (9Gbps) FAIL or 1080p FAIL or 720p FAIL
Please check the Source Device
(Note1)
CABLE TEST FAIL
Please change the Input Cable
Description "V1-01": Cannot detect the HDMI cable connected to the AVR input terminal (as detection of 5V from Source Device).
Try *** :Item of AVR operation Question * :Item of Question to answer user Note 1 : Source Device check item (For details (v p. 48 )) Note 2 : AVR check item (For details (v p. 48 ))
Please try the Video Test again.
If your issue is improved, you go to "Yes". If you get the same Diag. ID, you go to "No".
(If you get the another Diag.ID, you try another flow.)
Yes End
No
Please check the AVR setting. (Note 2)
Question 1 Are the AVR settings correct?
Yes
Please call Customer Service
No
Please retry setting the AVR and try Video Test.
28
Introduction
How to operate
Cable Test
Video Flow V1-02/06/10
Try *** :AVR operation Question * :Question for user to answer
"V1-02/06/10"
Try Cable Test (Input side) Please connect the source device cable between HDMI7 IN or HDMI6 IN and MONITOR(1) OUT, then start the Cable Test. What is the test result ?
Cable TEST PASS
8K (40Gbps) FAIL or 8K (32Gbps) FAIL or 8K (24Gbps) FAIL or 4K (18Gbps) FAIL or 4K (9Gbps) FAIL or 1080p FAIL or 720p FAIL
Question 1
CABLE TEST FAIL
If "8K (40Gbps) FAIL", do you want over 4K (18Gbps) to be displayed ? If "8K (30Gbps) FAIL", do you want over 4K (18Gbps) to be displayed ? If "8K (24Gbps) FAIL", do you want over 4K (18Gbps) to be displayed ? If "4K (18Gbps) FAIL", do you want over 4K (18Gbps) to be displayed ? If "4K (9Gbps) FAIL", do you want over 4K (9Gbps) to be displayed? If "1080p FAIL", do you want over 1080p to be displayed ? If "720p FAIL", do you want over 720p to be displayed ?
No
Yes
Try Limit mode (Max Res.)
Configure the settings as follows, according to the results of the cable test. 1) If "8K (40Gbps) FAIL", set "Max Res.:4K18Gbps". 2) If "8K (32Gbps) FAIL", set "Max Res.:4K18Gbps". 3) If "8K (24Gbps) FAIL", set "Max Res.:4K18Gbps". 4) If "4K (18Gbps) FAIL", set "Max Res.:4K9Gbps". 5) If "4K (9Gbps) FAIL", set "Max Res.:1080p". 6) If "1080p FAIL", set "Max Res.:720p". 7) If "720p FAIL", set "Max Res.:480p". *Please change back to the original connection from the "Cable Test" connection
Question 2
Has your issue been fixed?
Yes
No
AB
C
D
.
Limit mode
Log & EDID
Troubleshooting
AB
C
D
Question 3
Do you want to limit the video to deep color? If the input source is audio only, go to "No".
YES
NO
Try Limit mode (Deep Color) Set "Deep Color: Limit"
Please check the Source Device (Note 1) or try Limit Mode [Max Resolution /Deep Color] (Note 4)
Question 4
Has your issue been fixed?
No
Yes
Please check the Source Device
(Note1)
Keep the Limit Mode
Please change the Input Cable
Please try the Video Test again. If your issue has been fixed, go to "Yes". If you get the same Diag. ID, you go to "No". (If you get the another Diag.ID, try another flow.)
Yes
End
No
Please check the AVR setting. (Note 2)
Question 5
Are the AVR settings correct ?
Yes
No
Please call Customer Service
Please retry setting the AVR and try another Video Test.
.
29
Introduction
How to operate
Cable Test
Description "V1-02": Cannot detect the HDMI signal from the source device at the AVR input terminal (as TMDS Rx PLL UnLock). Description "V1-06": Copyright Protection certification Error with Source Device. (HDCP Error). Description "V1-10": Quality of HDMI Signal(TMDS) is bad.
Note 1 : Source Device check item (For details (v p. 48 )) Note 2 : AVR check item (For details (v p. 48 )) Note 4 : Try Limit Mode (For details (v p. 48 ))
Limit mode
Log & EDID
Troubleshooting
30
Introduction
How to operate
Video Flow V1-03/04/05/08/09
"V1-03/04/05/08/09"
Cable Test
Please check the Source Device (Note 1) or try Limit Mode [Max Resolution/Deep Color]
(Note 4)
Please try another Video Test again. If your issue has been fixed, go to "Yes". If you get the same Diag. ID, you go to "No". (If you get the another Diag.ID, try another flow.)
Yes
No
Please check the
End
AVR setting.
(Note 2)
Question 5 Are the AVR settings correct?
Yes
Please call Customer Service
.
No
Please retry setting the AVR and try another Video Test.
Limit mode
Log & EDID
Troubleshooting
Description "V1-03": Cannot detect the HDMI signal from the source device at the AVR input terminal (TMDS Rx PLL Lock, but SCDT(CKDT) OFF). Description "V1-04": Missing Video Info, or receiving Info Error (AVI Info does not exist). Description "V1-05": HDMI signal has video timing Error (Timing is not correct). Description "V1-08": Mismatch between input resolution and the resolution that is supported by monitor. Description "V1-09": Audio/Video MUTE command from Source Device is always ON.
Question * :Question for user to answer Note 1 : Source Device check item (For details (v p. 48 )) Note 2 : AVR check item (For details (v p. 48 )) Note 4 : Try Limit Mode (For details (v p. 48 ))
31
Introduction
How to operate
Video Flow V1-07
"V1-07"
Question 1 Does the monitor support HDCP ver. 2.2 or 2.3 ?
No
Try Limit mode (HDCP) Set "HDCP: 1.4"
Cable Test
Yes
Question 2
Has your issue been fixed?
Yes
No
Keep the Limit Mode
.
Please check the Source Device
(Note1)
Please change the Monitor Device
(Note 3)
Limit mode
Log & EDID
Troubleshooting
Description "V1-07": HDCP2.2 or 2.3/Stream ID Type mismatch (ie. Stream ID = 1, but Monitor's HDCP = V1.4).
Try *** :AVR operation Question * :Question for user to answer Note 1 : Source Device check item (For details (v p. 48 )) Note 3 : Monitor Device check item (For details (v p. 48 ))
32
Introduction
How to operate
Cable Test
Video Flow V1-11
"V1-11"
Question 1
The input video signal rate is limited according to the Link Training result. Is the expected video resolution obtained?
Yes
No
End
Try Cable Test (Output side)
Please connect the source device cable between HDMI7 IN or HDMI6 IN and MONITOR(1) OUT, then start the Cable Test. What is the test result ?
CABLE TEST PASS
8K (40Gbps) FAIL or 8K (32Gbps) FAIL or 8K (24Gbps) FAIL or 4K (18Gbps) FAIL or 4K (9Gbps) FAIL or 1080p FAIL or 720p FAIL or CABLE TEST FAIL
Please check the Monitor Device
(Note3)
Please change the Input Cable
Please try the Video Test again. If your issue has been fixed, go to "Yes". If you get the same Diag. ID, you go to "No". (If you get the another Diag.ID, try another flow.)
Yes End
No
Please check the AVR setting. (Note 2)
Question 2 Are the AVR settings correct?
Yes Please call Customer Service
.
No
Please retry setting the AVR and try another Video Test.
Limit mode
Log & EDID
Troubleshooting
Description "V1-11": FRL Link Training failed and Video signal format is limited to TMDS.
Try *** :AVR operation Question * :Question for user to answer Note 2 : AVR check item (For details (v p. 48 )) Note 3 : Monitor Device check item (For details (v p. 48 ))
33
Introduction
How to operate
Cable Test
Video Flow V2-01/05 V3-01/05
"V2-01/05" "V3-01/05"
Try Cable Test (Output side)
Please connect the monitor output cable between HDMI7 IN or HDMI6 IN and MONITOR (1) OUT, then start the Cable Test. What is the test result ?
CABLE TEST PASS or 8K (40Gbps) FAIL or 8K (32Gbps) FAIL or 8K (24Gbps) FAIL or 4K (18Gbps) FAIL or 4K (9Gbps) FAIL or 1080p FAIL or 720p FAIL
Please check the Monitor Device
(Note3)
CABLE TEST FAIL
Please change the Output Cable
Please try another Video Test again.
If your issue is improved, you go to "Yes". If you get the same Diag. ID, you go to "No". (If you get the another Diag.ID, try another flow.)
Yes
No
Please check the
End
AVR setting.
(Note 2)
Question 1
Are the AVR settings correct?
Yes
No
Please call Customer Service
Please retry setting the AVR and try another Video Test.
.
Limit mode
Log & EDID
Troubleshooting
Description "V*-01": Miscommunication with Monitor at output terminal (HPD always low).
Description "V*-05": Cannot get Monitor information (EDID from Monitor).
Try *** :AVR operation
V2-** : Monitor1 error
Question * :Question for user to answer
V3-** : Monitor2 error
Note 2 : AVR check item (For details (v p. 48 )) Note 3 : Monitor Device check item (For details (v p. 48 ))
34
Introduction
How to operate
Cable Test
Video Flow V2-02/03/04/06 V3-02/03/04/06
Try *** :AVR operation Question * :Question for user to answer
"V2-02/03/04/06" "V3-02/03/04/06"
V2-**: Monitor1 error V3-**: Monitor2 error
Try Cable Test (Output side)
Please connect the monitor output cable between HDMI 6 IN and MONITOR (1) OUT", then start the "Cable Test". What is the test result ?
CABLE TEST PASS
8K (40Gbps) FAIL or 8K (32Gbps) FAIL or 8K (24Gbps) FAIL or 4K (18Gbps) FAIL or 4K (9Gbps) FAIL or 1080p FAIL or 720p FAIL
CABLE TEST FAIL
Question 1
If "8K (40Gbps) FAIL", do you want over 4K (18Gbps) to be displayed ? If "8K (32Gbps) FAIL", do you want over 4K (18Gbps) to be displayed ? If "8K (24Gbps) FAIL", do you want over 4K (18Gbps) to be displayed ? If "4K (18Gbps) FAIL", do you want over 4K (18Gbps) to be displayed ? If "4K (9Gbps) FAIL", do you want over 4K (9Gbps) to be displayed ? If "1080p FAIL", do you want over 1080p to be displayed ? If "720p FAIL", do you want over 720p to be displayed ?
No
Yes
Try Limit mode (Max Res.)
Configure the settings as follows, according to the results of the cable test. 1) If "8K (40Gbps) FAIL", set "Max Res.:4K18Gbps". 2) If "8K (32Gbps) FAIL", set "Max Res.:4K18Gbps". 3) If "8K (24Gbps FAIL", set "Max Res.:4K18Gbps". 4) If "4K (8Gbps) FAIL", set "Max Res.:4K9Gbps". 5) If "4K (9Gbps) FAIL", set "Max Res.:1080p". 6) If "1080p FAIL", set "Max Res.:720p". 7) If "720p FAIL", set "Max Res.:480p". *Please change back to the original connection from the "cable Test" connection
Question 2
Has your issue been fixed?
Yes
No
AB
C
D
.
Limit mode
Log & EDID
Troubleshooting
AB
C
D
Question 3
Do you want to limit the video to deep color? If the input source is audio only, go to "No".
Yes
No
Try Limit mode (Deep Color) Set "DColor (Deep Color): Limit"
Please check the Moitor Device (Note 1) or try Limit Mode [Max Resolution /Deep Color] (Note 4)
Question 4
Has your issue been fixed?
No
Yes
Please check the Monitor Device
(Note 3)
Keep the Limit Mode
Please change the Output Cable
Please try another Video Test again. If your issue is improved, you go to "Yes". If you get the same Diag. ID, you go to "No". (If you get the another Diag.ID, try another flow.)
Yes
End
No
Please check the AVR setting. (Note 2)
Question 5
Are the AVR settings correct ?
Yes
No
Please call Customer Service
Please retry setting the AVR and try another Video Test.
.
35
Introduction
How to operate
Cable Test
Description "V*-02": Miscommunication with Monitor at output terminal (4K60 output setting error).
Description "V*-03": Miscommunication with Monitor at output terminal (HPD continuous assert error).
Description "V*-04": Miscommunication with Monitor at output terminal (Rx Sense continuous assert error).
Description "V*-06": Copyright protection certification error with Monitor.(HDCP Error).
Note 1 : Source Device check item (For details (v p. 48 )) Note 2 : AVR check item (For details (v p. 48 )) Note 3 : Monitor Device check item (For details (v p. 48 )) Note 4 : Try Limit Mode (For details (v p. 48 ))
Limit mode
Log & EDID
Troubleshooting
36
Introduction
How to operate
Cable Test
Video Flow V2-07 V3-07
"V2-07, V3-07"
Question 1
The output video signal rate is limited according to the Link Training result. Is the expected video resolution obtained?
Yes
No
End
Try Cable Test (Output side)
Please connect the monitor output cable between HDMI7 IN or HDMI6 IN and MONITOR (1) OUT, then start the Cable Test. What is the test result ?
CABLE TEST PASS
8K (40Gbps) FAIL or 8K (32Gbps) FAIL or 8K (24Gbps) FAIL or 4K (18Gbps) FAIL or 4K (9Gbps) FAIL or 1080p FAIL or 720p FAIL or CABLE TEST FAIL
Please check the Monitor Device
(Note3)
Please change the Output Cable
Please try the Video Test again. If your issue is improved, you go to "Yes". If you get the same Diag. ID, go to "No". (If you get the another Diag.ID, try another flow.)
Yes
No
Please check the
End
AVR setting.
(Note 2)
Question 2 Are the AVR settings correct?
Yes
Please call Customer Service
.
No
Please retry setting the AVR and try another Video Test.
Limit mode
Log & EDID
Troubleshooting
Description "V2-07": FRL Link Training failed and Video signal format is limited to TMDS.
Description "V3-07": FRL Link Training failed and Video signal format is limited to TMDS.
Try *** :AVR operation
V2-** : Monitor1 error
Question * :Question for user to answer
V3-** : Monitor2 error
Note 2 : AVR check item (For details (v p. 48 )) Note 3 : Monitor Device check item (For details (v p. 48 ))
37
Introduction
How to operate
Audio Flow A1-01
"A1-01"
Cable Test
Try Limit mode (Max Res.) Set "Max Res.: 1080p".
Question 1 Has your issue been fixed?
Yes
Keep the Limit Mode
No
Please check the Source Device
(Note1)
Please try another Audio Test again. If your issue is improved, you go to "Yes". If you get the same Diag. ID, go to "No". (If you get the another Diag.ID, try another flow.)
Yes
No
Please check the
End
AVR setting.
(Note 2)
Question 2 Are the AVR settings correct?
Yes
Please call Customer Service
.
No
Please retry setting the AVR and try another Audio Test.
Limit mode
Log & EDID
Troubleshooting
Description "A1-01": Audio Packet doesn't come from Source (DVI).
Try *** :AVR operation Question * :Question for user to answer Note 1 : Source Device check item (For details (v p. 48 )) Note 2 : AVR check item (For details (v p. 48 ))
38
Introduction
How to operate
Audio Flow A1-02
"A1-02"
Cable Test
Please check the Source Device
(Note1)
Please try another Audio Test again. If your issue is improved, you go to "Yes". If you get the same Diag. ID, you go to "No". (If you get the another Diag.ID, try another flow.)
Yes
No
Please check the
End
AVR setting.
(Note 2)
Question 1 Are the AVR settings correct?
Yes Please call Customer Service
.
No
Please retry setting the AVR and try another Audio Test.
Limit mode
Log & EDID
Troubleshooting
Description "A1-02": HDMI Rx Information is not correct.
Question * :Question for user to answer Note 1 : Source Device check item (For details (v p. 48 )) Note 2 : AVR check item (For details (v p. 48 ))
39
Introduction
How to operate
Cable Test
Audio Flow A1-03
"A1-03"
Question 1
Would you like to limit the audio format to "PCM2ch"?
Yes
No
Try Limit mode (PCM 2ch only) Set "PCM 2ch only: Limit".
Question 2
Has your issue been fixed?
Yes
No
Keep the Limit Mode
Please check the Source Device
(Note1)
Please try the Audio Test again. If your issue is improved, you go to "Yes". If you get the same Diag. ID, you go to "No". (If you get the another Diag.ID, try another flow.)
Yes End
No
Please check the AVR setting. (Note 2)
Question 3 Are the AVR settings correct?
Yes
Please call Customer Service
.
No
Please retry setting the AVR and try another Audio Test.
Limit mode
Log & EDID
Troubleshooting
Description "A1-03": Information mismatch HDMI device and DSP device (N, CTS, Channel Status, Audio Info, Layout).
Try *** :AVR operation Question * :Question for user to answer Note 1 : Source Device check item (For details (v p. 48 )) Note 2 : AVR check item (For details (v p. 48 ))
40
Introduction
How to operate
Audio/video Flow Other
"Other"
Question 1 Do you have an issue? Proceed to "Video" or "Audio" in accordance with the symptoms. Proceed to "None" if there are no problems. None Audio Video
Case 1) No Video or Video Noise
Case 2) When you play the HDR content, the output video color is incorrect.
Case 3) There are issues other than case 1 and 2.
Case 1) When you playback the content of DTS-HD audio, the AVR receives DTS signals.
Case 2) When you playback the content of Dolby TrueHD audio, AVR receive Dolby Digital signals.
Case 3) There are issues other than case 1 and 2.
Cable Test
(11) GO TO Video Flow "Video Case 1"*1
(12) GO TO Video Flow "Video Case 2"*2 Please call Customer Service
(13) GO TO Audio Flow "Audio Case 1"*3
(14) GO TO Audio Flow "Audio Case 2"*4 Please call Customer Service
Limit mode
Log & EDID
Troubleshooting
Go to Video Flow "Video Case 1", please check this. (v p. 42 ) Go to Video Flow "Video Case 2" please check this. (v p. 45 ) Please call Customer Service Go to Audio Flow "Audio Case 1" please check this. (v p. 46 ) Go to Audio Flow "Audio Case 2" please check this. (v p. 47 ) Please call Customer Service
End
.
41
Introduction
How to operate
Cable Test
Limit mode
Log & EDID
Other Video Case1
Try ***
:AVR operation
Question * :Question for user to answer
"Video Case 1"
Try Cable Test (Output side)
Please the monitor output cable between HDMI7 IN or HDMI6 IN to MONITOR(1) OUT, then start the Cable Test. What is the test result ?
CABLE TEST PASS
Try Cable Test (Input side)
Please connect the source device cable between HDMI7 IN or HDMI6 IN and MONITOR(1) OUT, then start the Cable Test. What is the test result ?
CABLE TEST PASS
CABLE TEST FAIL
8K (40Gbps) FAIL or 8K (32Gbps) FAIL or 8K (24Gbps) FAIL or 4K (18Gbps) FAIL or 4K (9Gbps) FAIL or 1080p FAIL or 720p FAIL
Question 7
If "8K (40Gbps) FAIL", do you want over 4K (18Gbps) to be displayed ? If "8K (32Gbps) FAIL", do you want over 4K (18Gbps) to be displayed ? If "8K (24Gbps) FAIL", do you want over 4K (18Gbps) to be displayed ? If "4K (18Gbps) FAIL", do you want over 4K (18Gbps) to be displayed ? If "4K (9Gbps) FAIL", do you want over 4K (9Gbps) to be displayed ? If "1080p FAIL", do you want over 1080p to be displayed ? If "720p FAIL", do you want over 720p to be displayed ?
No
Yes
8K (40Gbps) FAIL or 8K (32Gbps) FAIL or 8K (24Gbps) FAIL or 4K (18Gbps) FAIL or 4K (9Gbps) FAIL or 1080p FAIL or 720p FAIL
CABLE TEST FAIL
Question 1
If "8K (40Gbps) FAIL", do you want over 4K (18Gbps) to be displayed ? If "8K (32Gbps) FAIL", do you want over 4K (18Gbps) to be displayed ? If "8K (24Gbps) FAIL", do you want over 4K (18Gbps) to be displayed ? If "4K (18Gbps) FAIL", do you want over 4K (18Gbps) to be displayed ? If "4K (9Gbps) FAIL", do you want over 4K (9Gbps) to be displayed ? If "1080p FAIL", do you want over 1080p to be displayed ? If "720p FAIL", do you want over 720p to be displayed ?
No
Yes
Try Limit mode (Max Res.)
1) If "8K (40Gbps) FAIL", set "Max Res.:4K18Gbps". 2) If "8K (32Gbps) FAIL", set "Max Res.:4K18Gbps". 3) If "8K (24Gbps) FAIL", set "Max Res.:4K18Gbps". 4) If "4K (18Gbps) FAIL", set "Max Res.:4K9Gbps". 5) If "4K (9Gbps) FAIL", set "Max Res.:1080p". 6) If "1080p FAIL", set "Max Res.:720p". 7) If "720p FAIL", set "Max Res.:480p". *Please change back to the original connection from the "Cable Test" connection.
Try Limit mode (Max Res.)
1) If "8K (40Gbps) FAIL", set "Max Res.:4K18Gbps". 2) If "8K (32Gbps) FAIL", set "Max Res.:4K18Gbps". 3) If "8K (24Gbps) FAIL", set "Max Res.:4K18Gbps". 4) If "4K (18Gbps) FAIL", set "Max Res.:4K9Gbps". 5) If "4K (9Gbps) FAIL", set "Max Res.:1080p". 6) If "1080p FAIL", set "Max Res.:720p". 7) If "720p FAIL", set "Max Res.:480p". *Please change back to the original connection from the "Cable Test" connection.
Question 2
Has your issue been fixed?
Yes
No
Question 3
Do you want to limit the video to deep color? If the input source is audio only, go to "NO".
Yes
No
A
B
C
D
E
F
.
Troubleshooting
42
Introduction
How to operate
Cable Test
Limit mode
Log & EDID
Troubleshooting
A
B
Question 8
Has your issue been fixed?
Yes
No
Question 9
Do you want to limit the video to deep color?
Yes
No
Try Limit mode (Deep Color) Set "Deep Color: Limit"
Question 10 Has your issue been fixed?
No
Yes
G
H
.
CD
E
F
Try Limit mode (Deep Color) Set "Deep Color: Limit"
Question 4
Has your issue been fixed?
Yes
No
Try Cable Test (Input side)
Please connect the source device cable between or HDMI7 IN or HDMI6 IN and MONITOR(1) OUT, then start the Cable Test. What is the test result ?
CABLE TEST PASS 8K (40Gbps) FAIL 8K (32Gbps) FAIL 8K (24Gbps) FAIL
4K (18Gbps) FAIL 4K (9Gbps) FAIL 1080p FAIL 720p FAIL
Question 5
1) If "4K (18Gbps) FAIL", do you want over 4K (18Gbps) to be displayed ?
2) If "4K (9Gbps) FAIL", do you want over 4K (9Gbps) to be displayed ?
3) If "1080p FAIL", do you want over 1080p to be displayed ?
4) If "720p FAIL", do you want over 720p to displayed ?
Yes
No
CABLE TEST FAIL
Try Limit mode (Max Res.)
1) If "4K (18Gbps) FAIL", set "Max Res.:4K9Gbps". 2) If "4K (9Gbps) FAIL", set "Max Res.:1080p". 3) If "1080p FAIL", set "Max Res.:720p". 4) If "720p FAIL", set "Max Res.:480p".
*Please change back to the original connection from the "Cable Test" connection.
I JK
L
M
N
43
Introduction
How to operate
Cable Test
Limit mode
Log & EDID
Troubleshooting
G
H
I JK
L
M
N
Please check the Source/Monitor Device (Note 3)or try Limit Mode [Max Resolution/Deep Color]
(Note 4)
Keep the Limit Mode
Please change the Input Cable
Question 6
Has your issue been fixed?
No
Yes
Please check the Monitor Device
(Note 3)
Keep the Limit Mode
Please try the Video Test again. If your issue is improved, you go to "Yes". If you get the same Diag. ID, you go to "No". (If you get the another Diag. ID, you try another flow)
Yes
No
Please check the
End
AVR setting.
(Note 2)
.
Note 2 : AVR check item (For details (v p. 48 )) Note 3 : Monitor Device check item (For details (v p. 48 )) Note 4 : Try Limit Mode (For details (v p. 48 ))
Question 11 Are the AVR settings correct ?
Yes
Please call Customer Service
No
Please retry setting the AVR and try another Video Test.
Please change the Input Cable
Please change the Output Cable
44
Introduction
How to operate
Other Video Case2
Cable Test
"Video Case 2"
Try Limit mode (HDCP) Set "HDR: Limit".
Question 1 Has your issue been fixed?
Yes
Keep the Limit Mode
No
Please change the Monitor Device
(Note 3)
Please try the Video Test again. If your issue is improved, you go to "Yes".
If you get the same Diag. ID, you go to "No". (If you get the another Diag.ID, you try another flow.)
Yes
No
Please check the
End
AVR setting.
(Note 2)
Question 2 Are the AVR settings correct?
Yes
Please call Customer Service
.
No
Please retry setting the AVR and try another Video Test.
Limit mode
Log & EDID
Troubleshooting
Try *** :AVR operation
Question * :Question for user to answer Note 2 : AVR check item (For details (v p. 48 )) Note 3 : Monitor Device check item (For details (v p. 48 ))
45
Introduction
How to operate
Cable Test
Other Audio Case1
"Audio Case 1"
Try Limit mode (DTS:X) Set "DTS:X: Limit".
Question 1 Has your issue been fixed?
Yes
Keep the Limit Mode
No
Please check the Source Device
(Note1)
Please try another Audio Test again. If your issue is improved, you go to "Yes". If you get the same Diag. ID, you go to "No". (If you get the another Diag.ID, you try another flow.)
Yes
No
Please check the
End
AVR setting.
(Note 2)
Question 2 Are the AVR settings correct?
Yes
Please call Customer Service
.
No
Please retry setting the AVR and try another Audio Test.
Limit mode
Log & EDID
Troubleshooting
Try *** :AVR operation
Question * :Question for user to answer Note 1 : Source Device check item (For details (v p. 48 )) Note 2 : AVR check item (For details (v p. 48 ))
46
Introduction
How to operate
Cable Test
Other Audio Case2
"Audio Case 2"
Try Limit mode (Dolby Atmos) Set "Dolby Atmos: Limit"
Question 1 Has your issue been fixed?
Yes
Keep the Limit Mode
No
Please check the Source Device
(Note1)
Please try another Audio Test again. If your issue is improved, you go to "Yes". If you get the same Diag. ID, you go to "No". (If you get the another Diag.ID, you try another flow.)
Yes
No
Please check the
End
AVR setting.
(Note 2)
Question 2 Are the AVR settings correct?
Yes
Please call Customer Service
.
No
Please retry setting the AVR and try another Audio Test.
Limit mode
Log & EDID
Troubleshooting
Try *** :AVR operation
Question * :Question for user to answer Note 1 : Source Device check item (For details (v p. 48 )) Note 2 : AVR check item (For details (v p. 48 ))
47
Introduction
How to operate
Cable Test
Limit mode
Log & EDID
Troubleshooting
Note1: Source Device check item 0 (Try) AC Off/On 0 (Try) Standby/Power On 0 (Check or change) Video setting (Resolution, etc...) 0 (Check or change) Output Terminal setting (case of Dual output source device) 0 Video check (connect the HDMI cable from Source device to the Monitor
directly without the AVR.)
Note 2: AVR check item 0 Menu Setting
Video N HDMI Setup N HDMI Audio Out Video N 4K/8K Signal Format Video N Output Settings N HDMI Video Output Video N Output Settings N HDMI Upscaler Video N TV Format Inputs N Input Assign
0 Connection [Source device / AVR / Monitor device]
Note3: Monitor Device check item 0 (Try) AC Off/On 0 (Try) Standby/Power On 0 (Check or change) HDCP Ver. setting 0 (Check or change) EDID (4K/8K Limitation) setting 0 (Check or change) limit of each HDMI input terminal 0 Video check (connect the HDMI cable from Source device to the Monitor
directly without AVR.)
Note 4: Try Limit Mode 0 Max Resolution setting
Set a lower resolution NoLimit N 4K18Gbps N 4K9Gbps N 1080p N 720p N 480p 0 Deep Color setting Set a "Limit"
48
Introduction
How to operate
Cable Test
Limit mode
Log & EDID
Troubleshooting
Appendix: Display sample list
Compatible Models
1 line display AVR-S970H AVR-X2800H/AVR-X2800H DAB AVR-X3800H/AVC-X3800H
1 line display AVR-S670/AVC-S670H
AVR-S770H AVR-X1800H/AVR-X1800H DAB
DRA-900H
How to operate "Starting HDMI DIAGNOSTICS Mode"(v p. 5)
1 line display
HDMI DIAGNOSTICS
.
HardwareCheck...
Hardware Error detected
Err: H1-01
Blink
Contact support
.
Production in 2022 Production in 2023
2 line display AVR-X4800H/AVC-X4800H
AVR-A1H/AVC-A1H
2 line display
AVR-X6800H/AVC-X6800H
2 line display
HDMI DIAGNOSTICS
.
HDMI DIAGNOSTICS HardwareCheck...
Hardware Error detected
Err: H1-01 Contact support
.
49
Introduction
How to operate
"HDMI DIAGNOSTICS Menu"(v p. 6) 1 line display
1 Auto Test
.
Cable Test
Limit mode
Log & EDID
Troubleshooting
2 line display
HDMI DIAGNOSTICS 1 Auto Test
.
50
Introduction
How to operate
Cable Test "Procedure"(v p. 10)
1 line display
4 Cable Test
.
Cable Test
Connect the cab
Scrolling display
.
CableTest Start
.
Testing...
.
CABLE TEST FAIL
Blink
Retry
.
CABLE TEST FAIL
Blink
Exit
.
Limit mode
Log & EDID
Troubleshooting
2 line display
HDMI DIAGNOSTICS 4 Cable Test
.
CABLE TEST Connect the cab
Scrolling display (2nd line)
.
CABLE TEST Start
.
CABLE TEST Testing...
.
CABLE TEST FAIL Retry
.
CABLE TEST FAIL Exit
.
51
Introduction
How to operate
Cable Test
Limit mode "Limit Mode Menu"(v p. 13)
1 line display
1 Source:CBL/SAT
.
Limit mode
Log & EDID
Troubleshooting
2 line display
LIMIT MODE 1 Source:CBL/SAT
.
52
Introduction
How to operate
"Procedure (Max Resolution)"(v p. 21) 1 line display
5 Limit Mode
.
Cable Test
3 MaxRes:4K18G
.
*4K9Gbps
.
Save?
Blink
Current source(
Scrolling display
.
3 MaxRes:4K9G
.
Limit mode
Log & EDID
Troubleshooting
2 line display
HDMI DIAGNOSTICS 5 Limit Mode
.
LIMIT MODE 3 MaxRes:4K18G
.
MAX RESOLUTION *4K9Gbps
.
Save? Current source(
Scrolling display (2nd line)
.
LIMIT MODE 3 MaxRes:4K9G
.
53
Introduction
How to operate
Log & EDID "Procedure"(v p. 25)
1 line display
6 Log/EDID
.
Log/EDID
Blink
Start
.
USB SUCCESS
Blink
Exit
.
Ticket No:xxxxx
Blink
Exit
.
Cable Test
Limit mode
Log & EDID
Troubleshooting
2 line display
HDMI DIAGNOSTICS 6 Log/EDID
.
LOG/EDID Start
.
USB SUCCESS Exit
.
Ticket No:XXXXX Exit
.
54
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