Welcome to the LORENTZ family. This short guide will provide an introduction on how to work with LORENTZ and explain what systems and support are in place to help you to succeed in the solar pump business. For efficiency, accuracy and to serve our partners better we keep as many of our business operations online as is possible.
ide to Working with LORENTZ. elcome to the LORENTZ family. This short guide will provide an introduction on how to work with LORENTZ and explain what systems and support are in place to help you to succe. d in the solar pump business.For efficiency, accuracy and to serve our partners better we keep as many of our business ope.
Guide to Working with LORENTZ Welcome to the LORENTZ family. This short guide will provide an introduction on how to work with LORENTZ and explain what systems and support are in place to help you to succeed in the solar pump business. For efficiency, accuracy and to serve our partners better we keep as many of our business operations online as is possible. All of our approvals, software releases, support and sales information is delivered via an extranet service which is called partnerNET. Getting started The first step in becoming a partner is to complete the "Become a LORENTZ Partner" form on our website www.lorentz.de. One of our distributors or a LORENTZ partner manager will contact you after completing the form. This form must be completed by all potential partners. Data accuracy is important as this data will be the contact information that we use and will form the master record in our systems. Access to partnerNET Once you have been contacted by a partner manager you will be invited to join partnerNET. Please follow the link in the email invitation that is sent to you. This registration is your personal access to partnerNET. Once you have completed the registration form you can log onto partnerNET here http://www.lorentz.de/en/partnernet_login.html. It is important that each person in your company who will be working on LORENTZ has their own login, please request additional logins by contacting partnerNET@lorentz.de or your partner manager. Key features of partnerNET partnerNET is the place where you can find the latest news for partners. It is also where all of the latest versions of technical data, sales information and software versions can be downloaded. When using partnerNET make sure that you look at the top navigation tabs and the menu on left which gives more choices. "Partner program" tab has all of the information relating to being a LORENTZ partner. This include program information and partner benefits (see the Approved partner status and benefits section below) and also information about training courses from our partnerACADEMY 1 "Products" tab has all of our installation and planning manuals in multiple languages. You can also find warranty information and product certificates here. "Selling" tab holds all of our sales and marketing information. Sales product information, logo downloads, product pictures and sales tools can all be found here. Our references can also be downloaded and information on how to submit a reference is in this section "Support" tab contains a Knowledge base to help with common questions (technical , sales and general questions), COMPASS software downloads and problem reporting are also on this tab. COMPASS software COMPASS software has been created by LORENTZ to allow you to accurately size and specify solar pumping systems. COMPASS is a PC application. COMPASS is a very advanced modelling software and contains information about the whole range of LORENTZ products. Under the Support tab in partnerNET you will find COMPASS software. Follow the instructions to install COMPASS. You will also find a Licence ID code which is unique to you. Do not share this code. COMPASS updates are handled automatically once it is installed. Booking training course places If you would like to join one of our partnerACADEMY training courses then you will need to book your place online. Anyone with a partnerNET account can book a place, you can also book a place for your colleagues. partnerACADEMY courses and bookings are on the "Partner Program " tab. Approved partner status and benefits When you reach approved partner status you can access the following benefits via partnerNET. Approved partner certificates can be downloaded from the "Partner Program" tab. This shows your customers and potential customers you are a genuine LORENTZ partner. Listing on the LORENTZ website. Your company will be listed on our website http://www.lorentz.de/en/partners.html. Listings on our website will generate sales leads that are routed to you via our lead management system (on the "Partner program" tab). Web banners can be integrated into your website which give an authenticated link back to LORENTZ. This means that your customers are sure you are a real LORENTZ partner. High value information and tools approved partner have access to additional information such as tender response guides and sales tools such as our Solar v Diesel calculator. 2 Language support We try to create as much of our content as we can in multiple languages. Our news service is available in English, French and Spanish. Our manuals and key sales documents are available in English, Spanish, French and Portuguese. COMPASS is multi-language. (Below for non English versions only) Our partnerNET menus are in English but here is a translation partnerNET Home Partner Program Products Selling Support FR Accueil partnerNET Programme de partenaires Produits Ventes Assistance ES Inicio partnerNET Programa de socios Productos Ventas Soporte PT Página principal da partnerNET Programa de parcerias Produtos Vender Apoio 3Microsoft Office Word 2007 Microsoft Office Word 2007