Third Party Components “Third Party Components” mean certain software programs or portions thereof included in the Software or Hosted Service may
™. Release 1 Issue 2. July 2020. © 2020, Avaya Inc. All Rights Reserved. Note Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.
Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of ation unless such modifications, additions, or deletions were performed by or on the express behalf of Avaya. End User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all
Using Avaya J139 IP Phone in an Avaya Cloud OfficeTM
Release 1 Issue 2
July 2020
© 2020, Avaya Inc. All Rights Reserved. Note Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference. Documentation disclaimer "Documentation" means information published in varying mediums which may include product information, operating instructions and performance specifications that are generally made available to users of products. Documentation does not include marketing materials. Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions were performed by or on the express behalf of Avaya. End User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Link disclaimer Avaya is not responsible for the contents or reliability of any linked websites referenced within this site or Documentation provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages. Warranty Avaya provides a limited warranty on Avaya hardware and software. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya's standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support website: https://support.avaya.com/helpcenter/ getGenericDetails?detailId=C20091120112456651010 under the link "Warranty & Product Lifecycle" or such successor site as designated by Avaya. Please note that if You acquired the product(s) from an authorized Avaya Channel Partner outside of the United States and Canada, the warranty is provided to You by said Avaya Channel Partner and not by Avaya. "Hosted Service" means an Avaya hosted service subscription that You acquire from either Avaya or an authorized Avaya Channel Partner (as applicable) and which is described further in Hosted SAS or other service description documentation regarding the applicable hosted service. If You purchase a Hosted Service subscription, the foregoing limited warranty may not apply but You may be entitled to support services in connection with the Hosted Service as described further in your service description documents for the applicable Hosted Service. Contact Avaya or Avaya Channel Partner (as applicable) for more information. Hosted Service THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER THE LINK "Avaya Terms of Use for Hosted Services" OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE APPLICABLE TO ANYONE WHO ACCESSES OR USES THE HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THE TERMS OF USE. IF YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU MUST NOT ACCESS OR USE THE HOSTED SERVICE OR AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED SERVICE.
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Third Party Components "Third Party Components" mean certain software programs or portions thereof included in the Software or Hosted Service may contain software (including open source software) distributed under third party agreements ("Third Party Components"), which contain terms regarding the rights to use certain portions of the Software ("Third Party Terms"). As required, information regarding distributed Linux OS source code (for those products that have distributed Linux OS source code) and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the products, Documentation or on Avaya's website at: https:// support.avaya.com/Copyright or such successor site as designated by Avaya. The open source software license terms provided as Third Party Terms are consistent with the license rights granted in these Software License Terms, and may contain additional rights benefiting You, such as modification and distribution of the open source software. The Third Party Terms shall take precedence over these Software License Terms, solely with respect to the applicable Third Party Components to the extent that these Software License Terms impose greater restrictions on You than the applicable Third Party Terms. The following applies only if the H.264 (AVC) codec is distributed with the product. THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD ("AVC VIDEO") AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM. Service Provider THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER'S HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER'S HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE AGREEMENTS, AT THE AVAYA CHANNEL PARTNER'S EXPENSE, DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER. WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED THE H.264 CODEC OR H.265 CODEC, THE AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL RELATED FEES AND/OR ROYALTIES. THE H.264 (AVC) CODEC IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD ("AVC VIDEO") AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// WWW.MPEGLA.COM. Compliance with Laws You acknowledge and agree that it is Your responsibility for complying with any applicable laws and regulations, including, but not limited to laws and regulations related to call recording, data privacy, intellectual property, trade secret, fraud, and music performance rights, in the country or territory where the Avaya product is used.
Preventing Toll Fraud "Toll Fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya Toll Fraud intervention If You suspect that You are being victimized by Toll Fraud and You need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support website: https://support.avaya.com or such successor site as designated by Avaya. Security Vulnerabilities Information about Avaya's security support policies can be found in the Security Policies and Support section of https:// support.avaya.com/security. Suspected Avaya product security vulnerabilities are handled per the Avaya Product Security Support Flow (https:// support.avaya.com/css/P8/documents/100161515). Downloading Documentation For the most current versions of Documentation, see the Avaya Support website: https://support.avaya.com, or such successor site as designated by Avaya. Contact Avaya Support See the Avaya Support website: https://support.avaya.com for product or Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: https://support.avaya.com (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support. Regulatory Statements Australia Statements Handset Magnets Statement:
Danger: The handset receiver contains magnetic devices that can attract small metallic objects. Care should be taken to avoid personal injury. Australia Statements Handset Magnets Statement:
Danger: The handset receiver contains magnetic devices that can attract small metallic objects. Care should be taken to avoid personal injury. Handset Amplification Statement: Enabling the amplified capability will result in the handset not being compliant to all Australian S004 requirements, but will allow the handset to be fully compliant with United States 508 Section 1194.23(f) Standards. Industry Canada (IC) Statements RSS Standards Statement This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: 1. This device may not cause interference, and 2. This device must accept any interference, including
interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:
1. L'appareil ne doit pas produire de brouillage, et 2. L'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. Radio Transmitter Statement Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (EIRP) is not more than that necessary for successful communication. Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Radiation Exposure Statement This equipment complies with FCC & IC RSS102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter. Cet équipement est conforme aux limites d'exposition aux rayonnements ISEDétablies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. This product meets the applicable Innovation, Science and Economic Development Canada technical specifications. Industry Canada (IC) Statements This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conformeà la norme NMB-003 du Canada. This product meets the applicable Innovation, Science and Economic Development Canada technical specifications. Japan Statements Class B Statement This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.
Denan Power Cord Statement Danger: Please be careful of the following while installing the equipment: · Please only use the connecting cables, power cord, and AC adapters shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, or fire.
· Power cords shipped with this equipment must not be used with any other equipment. In case the above guidelines are not followed, it may lead to death or severe injury.
· AC ·
México Statement The operation of this equipment is subject to the following two conditions:
1. It is possible that this equipment or device may not cause harmful interference, and
2. This equipment or device must accept any interference, including interference that may cause undesired operation.
La operación de este equipo está sujeta a las siguientes dos condiciones:
1. Es posible que este equipo o dispositivo no cause interferencia perjudicial y
2. Este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.
Brazil Statement Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados Power over Ethernet (PoE) Statement This equipment must be connected to PoE networks without routing to the outside plant. U.S. Federal Communications Commission (FCC) Statements Compliance Statement The changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. To comply with the FCC RF exposure compliance requirements, this device and its antenna must not be co-located or operating to conjunction with any other antenna or transmitter. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and 2. This device must accept any interference received,
including interferences that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designated to provide reasonable protection against harmful interferences in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interferences to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
· Reorient or relocate the receiving antenna. · Increase the separation between the equipment and receiver. · Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected. · Consult the dealer or an experienced radio/TV technician for
help. Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment . This equipment should be installed and operated with minimum distance of 8 in or 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
U.S. Federal Communications Commission (FCC) Statements Compliance Statement The changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and 2. This device must accept any interference received,
including interferences that may cause undesired operation. Class B Part 15 Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designated to provide reasonable protection against harmful interferences in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interferences to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · Reorient or relocate the receiving antenna. · Increase the separation between the equipment and receiver. · Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. · Consult the dealer or an experienced radio/TV technician for help. ENERGY STAR® compliance statement
WiFi transmitter · Frequencies for 2412-2472 MHz, transmit power: 17.8 dBm · Frequencies for 5180-5240 MHz, transmit power: 19.14 dBm
General Safety Warning · Use only the Avaya approved Limited Power Source power supplies specified for this product. · Ensure that you: - Do not operate the device near water. - Do not use the device during a lightning storm. - Do not report a gas leak while in the vicinity of the leak.
Trademarks The trademarks, logos and service marks ("Marks") displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, its licensors, its suppliers, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the Documentation, Hosted Service(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. Device Usage Consent By using the Avaya device you agree that Avaya, from time to time, may collect network and device data from your device and may use such data in order to validate your eligibility to use the device.
As an ENERGY STAR partner, Avaya Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency. Information on the ENERGY STAR program can be found at www.energystar.gov. ENERGY STAR and the ENERGY STAR mark are registered trademarks owned by the U.S. Environmental Protection Agency. EU Countries This device when installed complies with the essential requirements and other relevant provisions of EMC Directive 2014/30/EU and LVD Directive 2014/35/EU. A copy of the Declaration may be obtained from https://support.avaya.com or Avaya Inc., 4655 Great America Parkway, Santa Clara, CA 950541233 USA.
Contents
Chapter 1: Introduction............................................................................................................ 9 Purpose..................................................................................................................................9
Chapter 2: Avaya J139 phone overview............................................................................... 10 Phone overview.................................................................................................................... 10 Physical layout of a J139 IP Phone................................................................................... 12 Optional components.......................................................................................................14
Chapter 3: Getting Started..................................................................................................... 15 Provisioning your phone.........................................................................................................15
Chapter 4: Navigation.............................................................................................................16 Main menu............................................................................................................................16 General phone icons............................................................................................................. 16
Chapter 5: Handling incoming calls......................................................................................19 Answering a call....................................................................................................................19 Ignoring a call....................................................................................................................... 19 Declining a call......................................................................................................................20
Chapter 6: Handling outgoing calls...................................................................................... 21 Making a call ........................................................................................................................21 Redialing a number............................................................................................................... 21 Making a call from the local ontacts list................................................................................. 22 Making a call from the company directory................................................................................22
Chapter 7: Call related features.............................................................................................24 Muting and unmuting a call.....................................................................................................24 Placing a call on hold and resuming the call............................................................................ 24
Chapter 8: Contacts................................................................................................................25 Adding a new contact............................................................................................................ 25 Adding a contact from the Recents list or Company directory.................................................... 26 Editing a contact....................................................................................................................26 Doing a quick search for a contact.......................................................................................... 26 Viewing local contact details...................................................................................................27 Combining contacts............................................................................................................... 27 Deleting a contact..................................................................................................................28 Creating a local ontacts group..............................................................................................28 Adding a contact to the local group......................................................................................... 29 Removing a contact from the local group.................................................................................29 Assigning a ringtone to a contact............................................................................................ 30 Company Directory................................................................................................................30 Setting Company Directory as the contact search source................................................... 31 Searching Company Directory contacts.............................................................................31
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Contents
Chapter 9: Call History........................................................................................................... 33 Call log................................................................................................................................. 33 Making a call from Recents.................................................................................................... 33 Deleting a call record from Recents........................................................................................ 33 Clearing the Recents list........................................................................................................ 34
Chapter 10: Conference calls................................................................................................ 35 Adding a person to an active call............................................................................................ 35 Adding a person on hold to a conference call...........................................................................35 Putting a conference call on hold and resuming a call...............................................................36
Chapter 11: Advanced features............................................................................................. 37 Accessing the Features screen...............................................................................................37 Activating Do Not Disturb....................................................................................................... 37 DND icons...................................................................................................................... 38 Activating the screen saver.................................................................................................... 38 Presence.............................................................................................................................. 38 Presence icons and visual LED indication......................................................................... 39 Customizing Presence incoming call indication.................................................................. 39 Customizing Presence parked call indication..................................................................... 40 Customizing the ring tone ................................................................................................41 Presence call operations..................................................................................................41 Call Forwarding.....................................................................................................................42 Call Forward icons...........................................................................................................43 Forwarding a call to another extension.............................................................................. 43 Forwarding call when busy...............................................................................................43 Forwarding unanswered calls........................................................................................... 44 Call Transfer......................................................................................................................... 45 Making a consultative transfer.......................................................................................... 45 Making a blind transfer.....................................................................................................45 Dynamic Park and Page ....................................................................................................... 46 Parking and paging an active call......................................................................................46 Receiving a page call.......................................................................................................47 Long-term acoustic exposure protection.................................................................................. 47 Configuring Long term acoustic protection.........................................................................47 Retrieving a voice message................................................................................................... 48 Shared Lines.........................................................................................................................49 Shared Lines icons and visual LED indication.................................................................... 49 Customizing ringtones for the Shared Lines extension........................................................50 Customizing Shared Lines............................................................................................... 51 Customizing incoming call alerts for shared lines............................................................... 51 Retrieving a call from remote hold.....................................................................................52
Chapter 12: Customization.................................................................................................... 53 Phone.................................................................................................................................. 53 Setting the dialing mode...................................................................................................53
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Contents
Displaying all timers....................................................................................................... 53 Setting key repeat delay...................................................................................................54 Setting redial options....................................................................................................... 54 Setting the Audio button...................................................................................................55 Setting Mute alert............................................................................................................ 55 Setting Visual alerting...................................................................................................... 56 Customizing phone keys.................................................................................................. 56 Restoring customized keys to default................................................................................ 57 Applications.......................................................................................................................... 57 Turning call history on and off...........................................................................................57 Audio....................................................................................................................................58 Turning automatic gain control on or off.............................................................................58 Selecting audio path........................................................................................................ 58 Turning button clicks on and off........................................................................................ 59 Turning error tones on and off.......................................................................................... 59 Enabling wireless headset bidirectional signaling............................................................... 59 Configuring hearing aid compatibility.................................................................................60 Setting a headset profile.................................................................................................. 60 Setting headset mic level................................................................................................. 61 Setting a personalized ringtone........................................................................................ 62 Display................................................................................................................................. 63 Changing the screen saver...............................................................................................63 Setting the screen saver details........................................................................................ 63 Setting the backlight timer................................................................................................ 64 Adjusting the brightness of a phone screen....................................................................... 64 Setting the display language............................................................................................ 65 Setting the date format.....................................................................................................65 Setting the time format.....................................................................................................66 Setting the text size......................................................................................................... 66
Chapter 13: Troubleshooting................................................................................................. 67 Limited access during failover................................................................................................ 67 Viewing the Product ID.......................................................................................................... 68 Viewing the Device type.........................................................................................................68
Chapter 14: Resources...........................................................................................................69 Documentation......................................................................................................................69 Finding documents on the Avaya Support website............................................................. 69 Avaya Documentation Center navigation........................................................................... 69 Viewing Avaya Mentor videos.................................................................................................71 Support................................................................................................................................ 71
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Chapter 1: Introduction
Purpose
This document describes how to use Avaya J139 IP Phone features in an Avaya Cloud OfficeTM. This document is intended for people who want to learn how to use Avaya J139 IP Phone features and capabilities.
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Chapter 2: Avaya J139 phone overview
Phone overview
Avaya J139 IP Phone is a phone for business communications. Avaya J139 IP Phone has a color display. Physical specifications
· Four call appearances · 20 x 240 pixel display. · Four soft keys · Hard buttons for phone:
- Messages - Contacts - Recents - Navigation cluster - Headset - Speaker - Volume - Mute - Main menu - Phone key · LED buttons for phone: - Messages - Recents - Headset - Speaker - Mute · Wideband audio in the handset, headset, and handsfree · Full duplex speakerphone · Ergonomic hearing aid compatible handset supports TTD acoustic coupler
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· Rich, classic, alternate ringtones · Dual-position stand, optional wall mount stand · Gigabit Ethernet (10/100/1000 Mbps) line interface · Second Gigabit Ethernet (10/100/1000 Mbps) interface · PoE Class 1, supports 802.3 az, optional AC to 5v-adapter
Phone overview
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Avaya J139 phone overview
Physical layout of a J139 IP Phone
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Phone overview
No.
Name
1
Beacon LED
2
Phone display
3
Line Keys
4
Softkeys
5, 7
Navigation cluster
11
Voicemail
12
Headset
13
Speaker
14
Volume
15
Mute Button
16
Handset
Description Provides visual alerts for the following:
· Incoming call
· Voice mail Displays two areas:
1. Top Bar: It is always visible, displays communication and device status, and time and date.
2. Application area displays the following:
· Application header: It displays the context specific application title, and one or more subtitles. Depending on the appearance type and the call state, the header displays details of the call.
· Application content area: it displays menus, lists, pop-up windows, images, or other application content.
· Softkey labels area: it displays labels with information about the state of the Soft Key buttons.
Used to select the corresponding rows. Each line key has a LED that displays the following visual alerts:
· Red light: disabled features.
· Green light: incoming call and enabled features.
· Red and green light: phone is off-hook. Used to select the corresponding label of context-specific actions. Used to navigate on the Phone screen.
· Up and Down arrow keys: to scroll up and down.
· Right and Left arrow keys: to move cursor in the text input field, and to toggle values in the selection fields.
· OK button: to select the action assigned to the first soft key. Used to dial the configured voice mail number to receive a voice message. Used to toggle your call from the speaker to headset. Used to turn on the speaker. Used to adjust volume of a handset, a speaker, or a ringtone.
· (+): To increase the volume.
· (-): To decrease the volume. Used to mute and unmute the outgoing audio. Used to receive and make calls
Application keys provide direct access to the corresponding applications:
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Avaya J139 phone overview
No.
Application keys
6
Phone key
8
Main menu
9
Contacts
10
Recents
Description Displays the Phone screen. Displays the list of options, such as Features, Applications, Settings, Network information, Administration, and About. Displays the entries in your Contacts list. Displays call history list.
Optional components
You can use the following optional components with the phone: · PSAC12R050 5V DC Power adapter · GSPPoE - Avaya 48V PoE power inserter
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Chapter 3: Getting Started
Provisioning your phone
About this task When you connect the phone to the network for the first time, enter the enrollment code when the phone prompts for the configuration. Procedure
1. When you boot the phone for the first time, the Auto Provisioning screen displays Do you want to activate Auto Provisioning now?, press Yes or wait for the timeout to complete.
2. The phone prompts for an enrollment code, enter 78826658 and press Enter soft key. If the connection is successful, the phone displays the Starting message. The phone is directed to the correct provisioning server for configuration.
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Chapter 4: Navigation
Main menu
The following table lists the Main menu icons used in Avaya J139 IP Phone:
Icons
Name Features
Description To access administrator activated features.
Applications
Settings Network Information
To access phone applications such as Contacts, Recents, and activate screen saver.
To log out of the phone extension to protect your settings or let another user log in.
To change your phone settings, customize button labels, adjust brightness, audio settings, etc.
To check network settings.
Administration
To access administration settings.
About
To view the phone model, software version, default device type, and the default server type.
General phone icons
The following table lists the icons used in Avaya J139 IP Phone:
Icon
Description Microphone mute alert indication.
Missed call on your phone. You can see this icon in the Recents application.
Incoming call; indicates you have answered this call. You can see this icon in the Recents application.
Table continues...
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Icon July 2020
General phone icons
Description Outgoing call; indicates you have made this call. You can see this icon in the Recents application. Incoming call is alerting.
Outgoing call; indicates you have made this call.
Call is active.
Call is on hold.
Call is on hold during conference call setup.
Conference is active.
Conference is on hold.
Use the Right or Left navigation arrow to see more pages / screens / options. Scroll left for other options.
Scroll right for other options.
Indicates that the phone is not connected to the Session Manager and is operating in Failover mode. Some features might not be available or work incorrectly. If the appearance line displays this icon, it indicates that the phone has encountered a failure and has preserved the media session until the near user hangs up. This icon can also indicate that the phone is connected to the call server but the features are not available. The Do not disturb feature is on.
The Call forward feature is on.
Indicates that the call is using a wideband codec for excellent voice quality. Indicates a low network performance or presence of local network issues that might result in lower call quality. Indicates that the SLA MonTM agent has taken control of the phone.
Indicates that the call is being recorded for SLA MonTM.
Table continues...
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Navigation Icon
Description Indicates that the audio of this call is secure.
Indicates that the audio alert for incoming calls is off.
Indicates that you have missed a call. The number in the icon indicates the number of missed calls. Indicates that you have missed a call. The + in the icon indicates that the number of missed calls are more than 9.
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Chapter 5: Handling incoming calls
Answering a call
About this task Use this procedure to answer a call. When you receive a call, the phone does the following:
· Generates audio-visual alerts. · Displays the caller's name or number. Note: When the Incoming call pop-up window is displayed, the only visual alert is the flashing beacon LED. If you press Ignore, both the beacon LED and line key LED start flashing. Procedure Do one of the following: · Lift the handset. · Press Speaker. · Press OK, center button of the navigation cluster. · Press the Answer soft key. · Press Headset.
Ignoring a call
About this task When you do not want to answer a call or you are on another call, you can ignore the new incoming call. When you ignore a call, only the ring alert on your phone stops, you can still answer this call within its ring time by using the Navigation cluster to select the call and answer it. Procedure On the Incoming call screen, press one of the following: · Ignore soft key · + volume button
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Handling incoming calls
· - volume button The phone turns off the audio alert.
Declining a call
About this task You can decline an incoming call when you do not want to answer a call. Depending on the Call decline policy set by your administrator, you can decline an incoming call. Contact your administrator to know about the Call decline policy and enable this feature for your extension. Procedure On the incoming call screen, press Decline soft key. Result You have declined the call. Depending on your Call decline policy, the caller receives one of the following alerts:
· An audio message alert · A busy tone alert
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Chapter 6: Handling outgoing calls
Making a call
About this task You can make a call by one of the following ways:
· Lift the handset or press the headset or Speaker. · Dial the number. Or · Do not lift the handset or press the headset or Speaker · Dial the number. · Press the call soft key or OK button.
Note: To make international calls, long press 0 to enter the plus sign (+) and dial the number. If your system administrator has enabled the digit mapping feature the phone can automatically correct wrongly dialed numbers or prevent you from dialing certain numbers.
Redialing a number
About this task You can redial the most recently dialed number or a number from the list of recent dials. You can set the required redial option from your phone. Before you begin Ensure that the call history is not empty. Procedure
1. Press Redial soft key. The phone dials the most recently dialed number. The phone displays the list of recently dialed numbers.
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Handling outgoing calls
2. (Optional) For the list of dialed numbers: a. Scroll to the number you want to redial. b. Press Call.
Related links Setting redial options on page 54
Making a call from the local ontacts list
Procedure 1. Press Contacts. 2. Scroll to the contact you want to call. 3. (Optional) Press the digits on the dial pad that correspond to the letters of the name of the person you want to call. For example, press 76484 to search for someone whose name is Smith. 4. Press Call.
Making a call from the company directory
About this task You can make a call from the company directory by using one of the following methods: Procedure
1. Press Contacts. 2. Press Company Directory
Phone screen displays list of directory entries. 3. Press Search. 4. Enter the digits on the dial pad that correspond to the name of the person you want to call.
For example, press 76484 to search for someone whose name is Smith. 5. Press Search again.
The phone displays the contact saved in the corporate database. 6. Press Call. Or 7. Press Contacts. 8. Press Search.
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Making a call from the company directory
9. (Optional) Select the required Source. 10. Enter the digits on the dial pad that correspond to the name of the person you want to call.
For example, press 76484 to search for someone whose name is Smith. 11. Press Call.
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Chapter 7: Call related features
Muting and unmuting a call
Procedure 1. To mute an active call, press Mute. The Mute button is lit. 2. To unmute the call, press Mute again.
Placing a call on hold and resuming the call
About this task During a call, you can place the call on hold. When you put a call on hold, both you and the caller cannot hear each other on the call. While a call is on hold, you can call other contacts. When multiple calls are held, you can return to the held call by using the up and down arrow keys to scroll to the required call. Procedure
1. To put an active call on hold, press the Hold soft key. 2. To resume the held call, press the Resume soft key, or press the line key of the held call.
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Chapter 8: Contacts
Adding a new contact
About this task Add a contact to your local contacts list. You can save up to 250 contacts. In an Open SIP environment, the local contacts are synchronized with the network file server. Procedure
1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following:
a. Scroll to Applications, and press Select. b. Scroll to Contacts, and press Select. 3. Do one of the following: · If your Contacts list is empty, press New · If your Contacts list is not empty, press More > New. 4. Use the dial pad to enter the contact's first and last name in the corresponding fields. · Press the number key that corresponds to the letter or number that you want to enter. · If the characters are on the same key, pause before entering the next character. · To enter a space, press 0. · Enter the remaining letters or numbers. · To enter a symbol, press More > Symbol. Use the navigation arrows to highlight the symbol that you want to enter, and press Insert. · To delete the last character, press the Backspac softkey. 5. Enter the extension. The contact extension can include uppercase and lowercase letters, numbers 0 - 9, and special symbols, such as comma (,), plus (+), and dot (.). 6. Press Save.
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Contacts
Adding a contact from the Recents list or Company directory
About this task Use this procedure to add a number to your Contacts list from your Recents list or Company directory. Procedure
1. Press Recents. 2. Scroll to the required number, and press +Contact. 3. In the First name and Last name fields, type the relevant information. 4. Press Save.
Editing a contact
Procedure 1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following: a. Scroll to Applications, and press Select. b. Scroll to Contacts, and press Select. 3. Select the contact. 4. Press Details > Edit. 5. Scroll to the field to edit. 6. Use the dial pad and soft keys to change the contact information. 7. Press Save.
Doing a quick search for a contact
About this task Using the Quick Search feature of the phone, you can quickly search for a saved contact from the Contacts list without entering the entire name of the contact. Before you begin Ensure that at least one contact is available in the Contacts list.
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Viewing local contact details
Procedure 1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following: a. Scroll to Applications, and press Select. b. Scroll to Contacts, and press Select. 3. Press the key corresponding to the first letter of the first or last name of the contact on the dial pad.
Result The phone displays all the contacts whose first or last name begins with the letter associated with the pressed key.
Viewing local contact details
About this task You can call, edit, or delete a contact from the Details window. Procedure
1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following:
a. Scroll to Applications, and press Select. b. Scroll to Contacts, and press Select. 3. Select the contact that you want to view. 4. Press Details. · To call a contact, press Call. · To edit a contact, press Edit. · To delete a contact, press Delete. · To view more options, press More.
Combining contacts
About this task Use this procedure to merge the phone number of the current contact with the existing local contact.
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Contacts
Before you begin Ensure the Contacts list is not empty. Procedure
1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following:
a. Scroll to Applications, and press Select. b. Scroll to Contacts, and press Select. 3. Scroll to the contact that you want to combine, and press Details > More > Combine. The select mode displays the Contacts list without the current content. 4. To combine the current contact, scroll to the existing contact, and press Select. The current contact will be deleted from the Contacts list and merged with the local contact.
Deleting a contact
Procedure 1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following: a. Scroll to Applications, and press Select. b. Scroll to Contacts, and press Select. 3. Select the contact to delete. 4. Press Details > More > Delete. 5. Press one of the following: · Delete: To delete the contact. · Cancel: To cancel the action.
Creating a local ontacts group
Procedure 1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following: a. Scroll to Applications, and press Select.
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Adding a contact to the local group
b. Scroll to Contacts, and press Select. 3. Press More. 4. Press Groups. 5. Press NewGroup. 6. In the Enter group name field, type your group name. 7. Press Save.
Adding a contact to the local group
Before you begin · Ensure that your Contacts list is not empty. · Create minimum one local group to add your contacts.
Procedure 1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following: a. Scroll to Applications, and press Select. b. Scroll to Contacts, and press Select. 3. Press More. 4. Press Groups. 5. Scroll to the group you want to add a contact to, and press Members > +Members. 6. Scroll to the contact you want to add, and press Add. 7. (Optional) To add more contacts, repeat Steps 4 and 5.
Removing a contact from the local group
Before you begin Ensure that you have at least one user added to your Contacts list group. Procedure
1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following:
a. Scroll to Applications, and press Select.
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Contacts
b. Scroll to Contacts, and press Select. 3. Press More. 4. Press Groups. 5. Scroll to the group, and press Members.
The phone displays the list of contacts in the group. 6. Select a contact, and press Remove.
The contact will be removed from your Contacts list.
Assigning a ringtone to a contact
About this task Use this procedure to assign a ringtone to a contact. You can assign a ringtone only to a contact that is saved in the Contacts list. Procedure
1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following:
a. Scroll to Applications, and press Select. b. Scroll to Contacts, and press Select. 3. Select the contact, and press Details. 4. Scroll to the active ringtone, and press Edit. The Phone screen displays the Select ringtone window. 5. Scroll down to the ringtone that you want to assign, and press Select. 6. (Optional) To play the ringtone, press Play. 7. Press Save.
Company Directory
With the Company Directory feature, you can search contacts in available Lightweight Directory Access Protocol (Company) directories. A Company directory option appears at the top of the Contacts application list. You can also select a Company directory as your contact search source. This selection disables other search sources. When the Company directory is an active search source, if you select another search source, this selection disables Company directory search.
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Company Directory
You can add frequently used Company contacts to your local Contacts with the help of the +Contact soft key. You can combine any found Company contact with an existing local contact with the help of the Combine soft key. In Open SIP environment, this feature is not available for CCMS mode. Related links Setting Company Directory as the contact search source on page 31 Searching Company Directory contacts on page 31
Setting Company Directory as the contact search source
About this task You can select an Company directory as your contact search source to enable searching from the Contacts application. This selection disables other available search sources for the Contacts application. Before you begin Ensure that the feature is activated by the administrator. Contact your administrator for details. Procedure
1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following:
a. Scroll to Applications, and press Select. b. Scroll to Contacts, and press Select. 3. To select Company Directory as a source for contact search, press Search > More > Sources. 4. Scroll to Company contacts, and press Toggle. Company Directory is now your contact search source. Other sources are disabled. 5. Press Save. Related links Company Directory on page 30
Searching Company Directory contacts
About this task You can search the Company directory using the Contacts application on your phone, and specify the Company directory as a search source. Alternatively, the user can open the Company directory application and refine the search of the Company directory directly.
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Contacts
Before you begin Set Company directory as the contacts search source.
Procedure
1. Press Contacts.
2. (Optional) To navigate through Main Menu list, do one of the following:
· Scroll to Applications, and press Select.
· Scroll to Contacts, and press Select.
3. If you are searching from a Company Directory, scroll to Company Directory, and press Select.
The phone displays the list of up to 1000 Company contacts. You can use Up and Down line keys to scroll through the list. If the phone cannot retrieve the contacts from a Company server, the phone displays the following message: No contacts in the group. 4. Press Search.
5. Use the dial pad to enter multiple keywords, separated by a blank space or a comma, into the Search field, and press Search.
The phone displays the list of matches. If no matches are found in the Company directory, the phone displays the following message: No match found.
If more than 20 matches are found in the Company directory, the phone displays the following message: We found too many matches. Select from the list or press Back to refine your search. 6. (Optional) Press Details to view contact information for a selected match.
7. (Optional) Press +Contact from the Details view to add an Company contact to the list of your local contacts.
8. (Optional) Press Combine from the Details view to select an existing local contact and merge it with the selected Company contact.
Related links Company Directory on page 30
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Chapter 9: Call History
Call log
Depending on the call type, call log provides the following information about the last 100 calls on your phone:
· Caller name · Caller number · Call time-stamp · Call duration Avaya J100 Series IP Phones software version 4.0.3 and later always encrypts the content of the call log file. If you downgrade the software of your phone to a version earlier than 4.0.3, you will lose the call log details.
Making a call from Recents
Procedure 1. Press Recents. 2. Use the Up and Down Arrow keys to select the contact that you want to call. 3. Press Call.
Deleting a call record from Recents
Procedure 1. Press Recents. 2. (Optional) To navigate through Main menu, scroll to the following: a. Applications, and press Select. b. Recents, and press Select.
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Call History
3. Select a number that you want to delete. 4. Press Details. 5. Press Delete. 6. Select one of the following when the phone prompts for confirmation:
· Delete: To delete the entry. The phone deletes the number from the call history list.
· Cancel: To cancel and return to the previous menu.
Clearing the Recents list
Procedure 1. Press Recents. 2. (Optional) To navigate through Main menu, scroll to the following: a. Applications, and press Select. b. Recents, and press Select. 3. Press Delete. 4. Select one of the following when the phone prompts for confirmation: · Delete: To delete all entries. · Cancel: To cancel and return to the previous menu.
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Chapter 10: Conference calls
Adding a person to an active call
About this task You can add a maximum of two participants to an active call to set up a conference call. Before you begin Start a call. Procedure
1. During a call, on the Phone screen, press More > Conf. The phone puts the existing call on hold.
2. To make a call to a participant, do one of the following: · Dial the phone extension by using the dial pad. · Call the person from the Contacts list or the Recents list.
3. When the third participant answers the call, press the Join soft key. 4. To add another person, press Add and repeat Steps 2 and 3.
Adding a person on hold to a conference call
About this task You can add a held call to a conference call. Procedure
1. On the Phone screen, select your active call. 2. Press Conf or Add button if you are already in a conference. 3. Press Held Call soft key to see a list of held calls. 4. Select the call on hold that you want to add to the conference. 5. Press one of the following:
· Join
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Conference calls
· Ok The held call is added to the conference call.
Putting a conference call on hold and resuming a call
About this task Use this procedure to put a conference participant on hold, while other participants continue the conference call. Procedure
1. Press Hold soft key during a conference call. 2. Do one of the following:
· Press Resume. · Select the call appearance to resume the conference call.
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Chapter 11: Advanced features
You can access advanced features available on your phone from the Features screen and some advance features from the Applications screen.
Most of the features are configured by the system administrator.
The LED next to the feature name indicates whether the feature is currently on or off.
LED state Green Red
Feature Status On Off
Accessing the Features screen
About this task Use this procedure to gain access to the Features screen. Procedure
1. Press Main menu, and scroll to Features. 2. Press Select. 3. Scroll to see the features that are configured for your extension.
Activating Do Not Disturb
About this task Use this procedure to prevent the phone from ringing when you get a call. When the Do Not Disturb (DND) feature is activated, all incoming calls are sent directly to the voice mail. Before you begin Ensure that the system administrator activates the DND feature for your extension. Procedure
1. Press Main menu.
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Advanced features
2. Scroll to Features, and press one of the following: · Select · OK · The corresponding line key
3. Scroll to DND feature. Press one of the following: · Enable · OK
DND icons
The following table displays the DND icons for the Avaya J100 Series IP Phones.
State DND
Phone icons
Activating the screen saver
Procedure 1. Press Main menu. 2. Press Applications. 3. Scroll down to Activate screen saver, and press Select.
Presence
With the Presence feature, you can monitor the call status of other phones connected to the same network.
Important: Presence lines are not call appearance lines and cannot be used to make calls. Depending on the configuration, you can use Presence lines to the following tasks: · Monitor the activity status of the phone. · Receive incoming calls for another user that is Directed Call Pickup. · Speed Dial of a Presence user in an idle state. · View outgoing call status
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Presence
· Barge--in on an active call The administrator configures the action of the Presence line key. Depending on the configuration, when you press the Presence line key, the phone does one of the following: First soft key is the key on the bottom left corner of the phone screen.
· Performs the first soft key action. · Highlights the corresponding line. · Does not take any action if the corresponding line is already highlighted.
However, in this case you can use the Ok button on the phone to perform the action of the first soft key.
Presence icons and visual LED indication
The following table displays the Presence state icons and LED indicators for the Avaya J100 Series IP Phones.
State Idle
Phone icons
Red LED for the line key
Off
Green LED for the line key
Off
Incoming call
Off
Blink
Outgoing call
Blink
Off
Active / hold
On
Off
Parked call
Off
Blink
Unavailable
Off
Off
Customizing Presence incoming call indication
About this task You can customize the incoming call indicators to all your monitored users. Before you begin Ensure that the feature is activated by the administrator. Contact your administrator for details. Procedure
1. Press Main menu. 2. Scroll to Settings, and press Select.
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Advanced features
3. Scroll to Phone, and press Select. 4. Scroll to Alerting on calls, and press Select. 5. Scroll to Presence, and press Select. 6. Scroll to Incoming call indication, and press one of the following:
· None: To set the Presence pick up indication to none. · Audible: To set the Presence pick up indication as an audible ringtone only. · Visual: To set the Presence pick up indication to visual.
When the monitored phone receives an incoming call, you can view the incoming call details on a pop-up screen similar to the primary line incoming call. · Both: To set the Presence pick up indication to both audible and visual. · Default: To set the Presence pick up indication, selected by your system administrator. Regardless of the above settings, the monitoring phone's line key displays the monitored user's state icons and LED visual indicators. 7. Press Save.
Customizing Presence parked call indication
About this task Use this procedure to customize the various indicators when a call is parked at the monitored user's extension number.
Note: This setting applies to all your monitored users. Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Phone, and press Select. 4. Scroll to Alerting on calls, and press Select. 5. Scroll to Presence, and press Select. 6. Scroll to Parked indication, and select one of the following:
· None: To set the Presence parked call indication to none. · Audible: To set the Presence parked call indication as an audible ringtone. · Visual: To set the Presence parked call indication to visual.
When a call is parked at monitored user's extension number, you can view the parked call details on a pop-up screen similar to the primary line incoming call.
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Presence
· Both: To set the Presence parked call indication to both audible and visual. · Default: To set the Presence pick up indication, selected by your system administrator. 7. Press Save.
Customizing the ring tone
Before you begin Ensure your administrator enables customizing the ring tone. Ensure Presence incoming call indication or Presence parked call indication is set to Audible or Both. Procedure
1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Audio, and press Select. 4. Scroll to Personalize ringing, and press Select. 5. Scroll to one of the following, and press Select:
· Presence incoming call · Presence parked call 6. Scroll to a suitable ringtone, and press Select. 7. Press Save.
Presence call operations
Making a call to a monitored user
Before you begin Ensure that the status of the monitored user is idle. Procedure Press Call or the corresponding Presence line key. The phone automatically blocks an available primary line and dials the extension of the monitored user.
Picking up an incoming call
About this task Use this procedure to pick up an incoming call for the monitored user.
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Advanced features
Before you begin Ensure that the administrator has activated the direct call pick up operation on your phone. Procedure Press Pickup or the corresponding Presence line key.
Barging in on an active call
About this task
Use this procedure to barge in on an active call if the monitored user is busy . Before you begin Ensure that the administrator has activated the direct call pick up with barge in operation on your phone. Procedure Press Barge in or the corresponding Presence line key.
Unparking a call
About this task Use this procedure to unpark a parked call for the monitored user.
A call parked by the monitored user is indicated with the parked call icon the green LED of the corresponding line key. Before you begin Ensure that the administrator has activated the Call Retrieve feature. Procedure Press Unpark or the corresponding Presence line key.
and the blinking of
Call Forwarding
With the Call Forwarding feature, you can divert incoming calls to another number. The phone supports the following Call Forward types:
· Call Forward: Diverts all incoming calls to another number. · Call Forward Busy: Diverts incoming calls to another number if you are on a call. · Call Forward No Answer: Diverts incoming calls to another number when you do not answer
the call within the set time.
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Call Forwarding
Example For example, you enabled the Call Forwarding feature on your phone and the caller dials your extension number. In this case, your phone will redirect that incoming call to the assigned call forwarding number.
Call Forward icons
The following table displays the Call forward icons for the Avaya J100 Series IP Phones.
State Call forward
Phone and button module icons
Call forward ring reminder
Forwarding a call to another extension
Before you begin Ensure that the administrator has enabled the call forwarding feature. Procedure
1. Press Main menu. 2. Scroll to Features, and press one of the following:
· Select · OK · The corresponding line key 3. Scroll to the Call forward feature, and press Config. 4. Configure the following fields: · Destination: Enter the call forwarding number. · Ring reminder: Press Toggle to activate the ring reminder. 5. Press Save. 6. Press Enable.
Forwarding call when busy
About this task Forward incoming calls to a specified number if you are busy on another call.
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Advanced features
Before you begin Ensure that the administrator enabled the call forwarding feature. Procedure
1. Press Main menu. 2. Scroll to Features, and press one of the following:
· Select · OK · The corresponding line key 3. Scroll to Call forward busy feature, and press one of the following: · Enable · OK 4. In the Destination field, enter the call forwarding number. 5. Press Enter.
Forwarding unanswered calls
About this task Forward incoming calls that are not answered at the primary number to a specific call forwarding number. Before you begin Ensure that the administrator enabled the call forwarding feature. Procedure
1. Press Main menu. 2. Scroll to Features, and press one of the following:
· Select · OK · The corresponding line key 3. Scroll to the Call forward-NA feature, and press one of the following: · Config · OK 4. Configure the following fields: · Destination: Enter the call forwarding number. · Num of rings: Enter the number of rings after which the call is forwarded.
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5. Press Save. 6. Press Enable.
Call Transfer
Call Transfer
With the Call Transfer feature, you can transfer your call to another destination number. The types of Call Transfer are:
· Consultative transfer: Transferring a call by connecting a call with the transfer recipient. · Blind transfer: Transferring a call without connecting a call with the transfer recipient.
Making a consultative transfer
About this task Transfer a call by connecting a call with the transfer recipient. Procedure
1. While on an active call, press Transfer soft key. The phone displays the Enter transfer destination screen. The first call is placed on hold.
2. Do one of the following: · Dial the number to transfer the call. · Search for the number in Contacts or Recents.
3. To initiate a consultative transfer, press Talk. The call transfer recipient's phone starts ringing.
4. Do one of the following: · Press Complete after the recipient answers the call. The call transfer is complete. This is also called attended transfer. · Press Complete after the recipient's number starts ringing. The call transfer is complete. This is also called unattended transfer.
Making a blind transfer
About this task Use this procedure to transfer an active call without connecting a call with the transfer recipient.
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Advanced features
Procedure 1. While on an active call, press Transfer. The phone displays the Enter Transfer Destination screen. 2. Do one of the following: · Dial the number to which you want to transfer the call. · Search for the number in the Contacts or Recents list. 3. To initiate a blind transfer, press Now. The call transfer is complete.
Dynamic Park and Page
With the Dynamic Park and Page feature, you can park active calls and announce the parked calls to other users. Park and page use a set of park slot numbers, that your system administrator configures. For the user who receives a park and page call, the phone answers it automatically.
Parking and paging an active call
About this task You can park an active call in an administrator-configured slot. You can then page and describe the parked call to the administrator-configured page target group. You cannot use this feature while on an active conference call. Before you begin Ensure that the feature is activated by the administrator. Contact your administrator for details. Ensure that you are on an active call. Procedure
1. Press Main menu, and scroll to Features. 2. Press Select. 3. Scroll to Dynamic Park and Page, and press Select.
The phone parks the call in one of the parking slots, and you receive an indication on the phone screen of the dynamically assigned parking slot. For example, Park (*801), where 801 is the dynamically assigned parking slot. The phone is in the page mode. 4. Select the required page target group, and press Page The phone pages the parked call details to the page target group.
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Long-term acoustic exposure protection
Receiving a page call
About this task If you are receiving a page, the phone automatically answers the call and displays the page details on the Application header, which is the second line from top of the phone screen. You cannot use the following features on a paged call:
· Conference · Hold · Transfer · Private Hold
Long-term acoustic exposure protection
Avaya J100 Series IP Phones have the long-term acoustic exposure protection to prevent the users from getting acoustic shocks. This feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits. The user can set the permissible acoustic limit to dynamic or predefined static values. If a dynamic setting is selected, the feature activates itself and gradually reduces the loud volume of the phone conversations to prevent from reaching the damaging decibel levels. Long-term acoustic exposure protection feature satisfies OSHA, ETSI and employee health safety requirements.
Important: Only L100 Series Headsets with RJ9 connector support long-term acoustic exposure protection when the headset profile is set to Profile1.
Configuring Long term acoustic protection
About this task Long-term acoustic protection feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits, you can configure the long-term acoustic exposure protection for your headset. Before you begin Ensure you set the headset profile to Profile1, and use L100 Series Headsets. Procedure
1. Press Main menu. 2. Scroll to Settings, and press Select.
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Advanced features
3. Scroll to Audio settings, and press Select. 4. Scroll to Long term acoustic protection, and press Select. 5. Choose one of the following and press Select:
· Default : Sets the acoustic protection values to one of the following options that your administrator sets: - Dynamic - 8 hours - 4 hours - Off Administrator configured value will be chosen as the default value.
· Off: Sets the acoustic protection off. · Dynamic: Sets the acoustic feature to Dynamic, which activates itself and gradually
reduces the loud volume of the phone conversations to prevent from reaching the damaging decibel levels. · 4 hours: Sets the acoustic protection for 4 hours. · 8 hours: Sets the acoustic protection to 8 hours. 6. Press Save. Related links Setting a headset profile on page 60
Retrieving a voice message
About this task Use this procedure to listen to your voicemail messages. Before you begin
· Ensure that the system administrator configures the voicemail for your extension. · Obtain the user ID and password of your voicemail from your system administrator. Procedure 1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts to playback your voice messages.
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Shared Lines
Shared Lines
With the Shared Lines feature, your primary extension can be private or shared. Up to eight additional shared extensions can be configured to appear on your phone. All extensions are shared with other phones connected to the same network. Depending on the configuration of your phone, any of your shared extensions can be used to:
· Dial outgoing calls. · Answer incoming calls. · Perform all the usual operations on a local call, including hold, transfer, and conference. · View the status of calls on other phones with the same shared line. · Pickup remotely held call on the same shared extension Incoming calls to any shared extension alert all phones configured with this extension.
Note: Shared Lines feature is available only in Avaya J139 IP Phone, Avaya J159 IP Phone, Avaya J169/J179 IP Phone, and Avaya J189 IP Phone. Limitation The features that are configured on your phone, such as Call park, apply only to your primary extension and cannot be used on additional shared extensions. Conference and Transfer can only be performed within a single extension. For example, you cannot start a conference with a call on your primary extension and a call on an additional shared extension.
Shared Lines icons and visual LED indication
The following table displays the Shared Lines state icons and LED indicators for the Avaya J100 Series IP Phones.
State Idle
Phone icons
Red LED Off
Green LED Off
In-use Remote reservation Remote active Incoming call
Off
On
Off
On
Off
On
Off
Off
Outgoing ringing
On
On
Media preserved active
On
On
Table continues...
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Advanced features
State Hold Media preserved hold Remote held Transfer pending Conference pending Active call
Not registered
Failed
Phone icons
Red LED Off On Off Off Off On
Off
On
Green LED Blink Blink Blink Flutter Flutter On
Off
Broken flutter
Customizing ringtones for the Shared Lines extension
About this task Select a unique, custom ringtone for each additional shared extension. By default, incoming calls on shared extensions will use the same ringtone that is configured for your primary extension, whether it is private or shared. Before you begin Ensure that you are assigned a shared extension. Procedure
1. Press Main menu. 2. Scroll to Settings, and press one of the following:
· Select · OK · The corresponding line key 3. Scroll to Audio, and press one of the following: · Select · OK · The corresponding line key 4. Scroll to Personalize ringing, and press one of the following: · Select · OK · The corresponding line key
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Shared Lines
5. Scroll to Shared lines, and press one of the following: · Select · OK · The corresponding line key
6. Select the required configured shared line, and press one of the following: · Select · OK · The corresponding line key
7. Press one of the following to choose the required ringtone: · Select · OK · The corresponding line key
8. Press Save.
Customizing Shared Lines
About this task All additional shared lines that are configured on the phone will appear on your default screen on one or more lines, based on the configured call appearances for each shared extension. The label and location of each of these lines can be individually modified using the customization feature.
Customizing incoming call alerts for shared lines
About this task You can set up the way the phone alerts you about the incoming calls to a shared line. You can select a different type of alerting for each shared line on your phone and set it up for immediate or delayed indication. Before you begin Make sure your system administrator has enabled this feature on your phone and has assigned at least one extension line to you. Procedure
1. Press Main menu. 2. Navigate to Settings > Phone > Alerting on calls. 3. Scroll to Shared lines and press Select.
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Advanced features
4. Scroll to the shared line you want to set up and press Select 5. To set up the indication type, scroll to Incoming indication and toggle one of the following:
· Audible -- the phone plays a ringtone when there is an incoming call on a shared line. · Visual -- the phone displays a pop-up message when there is an incoming call on a
shared line. · Both -- the phone uses both indication types. · None -- the phone does not alert you about incoming calls on this shared line. · Default -- the phone uses the administrator set value. 6. Scroll to Indication delay. 7. Enter the number of seconds for incoming call alert delay. 8. Press Save to save your settings. 9. (Optional) Press Cancel to revert to default settings.
Retrieving a call from remote hold
About this task Retrieve a call that is on hold on another phone on an extension which you are sharing. These calls are identified by the On-hold icon Before you begin Ensure that you are assigned a shared extension. Procedure
1. Scroll to the shared line. 2. Press Pickup. 3. (Optional) Press the corresponding line key beside the held call that is on hold on the
other phone.
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Chapter 12: Customization
Phone
Setting the dialing mode
About this task Use this procedure to set the dialing method used to initiate dialing. Procedure
1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Phone, and press Select. 4. Scroll to Dialing mode. 5. Press Toggle to select one of the following options:
· Manual: Press the Call soft key to start a call. · Auto: Ensure that the dialed digits match the dial plan to start a call. · Default: Press the Call soft key to start a call. 6. Press Save.
Displaying all timers
About this task Use this procedure to display the duration of calls. Procedure
1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Phone, and press Select. 4. Use the Down Arrow key to go to the Call timers.
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Customization
5. Press Toggle to activate or deactivate the call timers. 6. Press Save.
Setting key repeat delay
Before you begin Ensure that the key repeat delay settings are activated by your administrator. Procedure
1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Phone, and press Select. 4. Scroll to Key repeat delay. 5. Press Toggle to select one of the following:
· Default · Long · Longest · Off · Short 6. Press Save.
Setting redial options
About this task Use this procedure to see the last dialed numbers. Procedure
1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Phone, and press Select. 4. Scroll to the Redial option. 5. Press Toggle to one of the following:
· One number: To see the last dialed number. · List: To see a list of the last eight numbers. 6. Press Save.
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Related links Redialing a number on page 21
Phone
Setting the Audio button
About this task Use Audio button to define the behavior of the phone Speaker or the Headset during an incoming call. Procedure
1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Audio button. 4. Press Toggle to select one of the following options:
· Answer: To answer an incoming call by pressing Speaker or Headset. · New call: To select a new line for a new call when pressing Speaker or Headset during
an incoming call. 5. Press Save.
Setting Mute alert
About this task Use this procedure to receive a notification alert when your phone is on mute and you try to answer a call. Before you begin Ensure that the feature is activated by the administrator. Contact your administrator for details. Procedure
1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Phone, and press Select. 4. Scroll to Mute alerting option. 5. Press Toggle to select one of the following:
· Audible: The phone beeps to notify that you have muted your phone. · Visual: The phone displays the mute icon after some time on the phone status line. · Both: The phone beeps and displays a mute alert message.
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Customization
· None: The phone disables the mute alert. 6. Press Save.
Setting Visual alerting
About this task Use this procedure to illuminate the beacon LED when there are incoming calls and messages. Procedure
1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Alerting on calls, and press Select. 4. Scroll to Beacon LED. 5. Press Toggle to enable or disable visual alerting. 6. Press Save.
Customizing phone keys
About this task Use this procedure to add, relabel, move, or delete contacts, features, or applications from the Phone screen. Procedure
1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Phone, and press Select. 4. Scroll to Phone keys customization, and press Select. 5. Press Customize key. 6. Use Navigation keys to select the line key. 7. (Optional) On the phone screen, if the selected line is empty, press Add, and do the
following: · To add a contact, press Contact. · To add a feature, press Feature. · To add an application, press App. You can use the Navigation keys to scroll to the required functionality, and press Select.
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Applications
8. To move the selected line key, do the following: a. Press Move. b. Use the Navigation keys to move the selected line. c. (Optional) If the new location is empty, press Select. d. (Optional) If the new location is already assigned a key, press Swap.
9. To set a new label, do the following: a. Press Relabel. b. Type the name of the label. c. If your native language uses extended Latin or non-Latin symbols, press More > Symbol the soft key to open the Symbols menu and select the necessary symbols there. Press Insert > More > Save.
10. To delete a key, press Delete, and then confirm the deletion.
Restoring customized keys to default
About this task Use this procedure to restore the customized keys to administrator settings. Procedure
1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Phone, and press Select. 4. Scroll to Phone keys customization, and press Select. 5. Scroll to Restore, and press Select. 6. In the confirmation window, press Restore.
Applications
Turning call history on and off
Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select.
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Customization
3. Scroll to Applications, and press Select. 4. Scroll to Recents, and press Select. 5. Scroll to Log calls, and press Toggle to toggle call history to on and off. 6. Press Save.
Audio
Turning automatic gain control on or off
About this task Use this procedure to adjust the audio output level to for better quality audio. Procedure
1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Audio settings, and press Select. 4. Scroll to Automatic gain control, and press Select. 5. Select the handset, headset, or speaker for which you want to turn automatic gain control
on or off. 6. Press Toggle to turn automatic gain control on or off. 7. Press Save.
Selecting audio path
About this task Use this procedure to select the main audio path for incoming and outgoing calls. Procedure
1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Phone, and press Select. 4. Press Toggle to select one of the following options:
· Headset · Speaker
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5. Press Save.
Audio
Turning button clicks on and off
Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Audio settings, and press Select. 4. Use the Down Arrow key to go to the Button Clicks screen. 5. Press Toggle to turn the audio on or off. 6. Press Save.
Turning error tones on and off
About this task Use this procedure to activate the error tone alarm when you perform an incorrect action while using the phone. Procedure
1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Audio settings, and press Select. 4. Use the Down Arrow key to go to the Error Tones screen. 5. Press Toggle to turn error tones on or off. 6. Press Save.
Enabling wireless headset bidirectional signaling
Before you begin Check if the headset supports electronic hook switch (EHS) signaling. Procedure
1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Audio settings, and press Select. 4. Scroll to Headset signaling.
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Customization
5. Press Toggle to select one of the following options: · Disabled: Disables signaling from the phone to the headset. · Switch hook and alert: Activates the link to the headset if you press Headset. When the phone receives an incoming call, you hear the alert tone in the headset. · Switch hook only: Activates the link to the headset if you press Headset. When the phone receives an incoming call, you do not hear the alert tone in the headset.
6. Press Save.
Configuring hearing aid compatibility
Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Audio settings, and press Select. 4. Scroll to Handset profile, and press Select. 5. Press one of the following: · Default · Normal · Amplified: Magnifies the normal audio level. The option must be used with caution because long term extended use of the highest volume settings can cause ear damage. Note: The amplified audio level will return to normal when the call is ended. · Hearing Aid: Optimizes the sound quality of hearing aids. 6. Press Save.
Setting a headset profile
About this task Use the procedure to select the headset profile that best matches the acoustic properties of the headset.
Note: Headset profiles 6, 7, and 8 are designed to work only with wireless headsets. Procedure 1. Press Main menu.
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Audio
2. Scroll to Settings, and press Select. 3. Scroll to Audio settings, and press Select. 4. Scroll to Headset profile, and press Select. 5. Scroll to the profile that matches your headset. 6. Press Select. 7. Press Save.
List of headset profiles
Headset Profile Profile 1 Profile 2 Profile 3 Profile 4
Profile 5 Profile 6 Profile 7
Profile 8
Description L100 Series Headsets · Plantronics: SupraPlus® Wideband HW251N/HW261N (HIS) · Sennheiser: SH 330/SH 350, CC 510/CC 550 (CAVA-31) · Plantronics: EncorePro® HW291N/HW301N (HIS) · Sennheiser: CircleTM SC 230/260 (CAVA-31) · Jabra: BIZTM 2400 (GN1216) · Sennheiser: CenturyTM SC 630/660 (CAVA-31) · VXI: CC ProTM 4010V DC, CC ProTM 4021V DC (OmniCord-V) Jabra: GN2000 (GN1216) Jabra: PROTM 9470 (14201-33) Plantronics: · CS500TM Series: CS510, CS520, CS530, CS540 (APV-63) · Savi® 700 Series: W710, W720, W730, W740, W745 (APV-63) Sennheiser: · DW Pro1/DW Pro2 SD Pro1/SD Pro2 (CEHS-AV03/AV04) · DW Office, SD Office (CEHS-AV03/AV04)
Setting headset mic level
About this task Use this procedure to adjust the best headset performance. Before you begin
· Ensure that you are on a call and the caller's audio level is at 50%. · Adjust the microphone position as recommended by your headset vendor. Procedure 1. Press Main menu.
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Customization
2. Scroll to Settings, and press Select. 3. Scroll to Audio settings, and press Select. 4. Scroll to Headset mic level, and press Select. 5. Press one of the following:
· Right arrow key: To increase the gain level. · Left arrow key: To decrease the gain level. 6. (Optional) To set the default gain level, press Default.
List of headset profiles
Headset Profile Profile 1 Profile 2 Profile 3 Profile 4
Profile 5 Profile 6 Profile 7
Profile 8
Description L100 Series Headsets · Plantronics: SupraPlus® Wideband HW251N/HW261N (HIS) · Sennheiser: SH 330/SH 350, CC 510/CC 550 (CAVA-31) · Plantronics: EncorePro® HW291N/HW301N (HIS) · Sennheiser: CircleTM SC 230/260 (CAVA-31) · Jabra: BIZTM 2400 (GN1216) · Sennheiser: CenturyTM SC 630/660 (CAVA-31) · VXI: CC ProTM 4010V DC, CC ProTM 4021V DC (OmniCord-V) Jabra: GN2000 (GN1216) Jabra: PROTM 9470 (14201-33) Plantronics: · CS500TM Series: CS510, CS520, CS530, CS540 (APV-63) · Savi® 700 Series: W710, W720, W730, W740, W745 (APV-63) Sennheiser: · DW Pro1/DW Pro2 SD Pro1/SD Pro2 (CEHS-AV03/AV04) · DW Office, SD Office (CEHS-AV03/AV04)
Setting a personalized ringtone
About this task Use this procedure to set a ringtone for different uses. Procedure
1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Audio settings, and press Select.
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4. Scroll to Personalize ringing, and press Select. 5. Scroll to one of the following options:
· Primary · Ring reminder · Call park · Priority alert · Alternate number 1 · Alternate number 2 6. Press Select. 7. Scroll to the ringtone, and press Select. 8. (Optional) To play the ringtone, press Play. 9. Press Save.
Display
Display
Changing the screen saver
Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Display, and press Select. 4. Scroll to Screen saver and press Select. 5. Scroll to Primary display, and press Select. 6. Scroll down to the new image. 7. To preview the image, press Preview and then Back. 8. Press Select. 9. Press Save.
Setting the screen saver details
About this task Use this procedure to change the time that elapses before the phone displays a screen saver and to enable clock display on the screen saver.
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Customization
Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Display, and press Select. 4. Scroll to Screen saver details, and press Select. 5. To change the screen saver time, scroll down to Timer (min), and enter time in minutes. You can enter any value from 0 to 999. 6. To enable clock on the screen saver, scroll to Clock, and press Toggle. 7. Press Save.
Setting the backlight timer
About this task Use this procedure to set the time that elapses before the backlight is turned off. Procedure
1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Display, and press Select. 4. Scroll to Backlight timer. 5. Enter time in minutes.
The value must be between 0 and 999. 6. To clear the value, press Backspac. 7. Press Save.
Adjusting the brightness of a phone screen
Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Display, and press Select. 4. Scroll to Brightness. 5. Press Select.
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6. On Phone, press one of the following: · Right Arrow key: To increase the brightness. · Left Arrow key: To decrease the brightness.
Display
Setting the display language
Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Display, and press Select. 4. Scroll to Language, and press Select. 5. Scroll to the language that you want to use, and press Select. 6. Press one of the following when the phone prompts for confirmation: · Confirm · Cancel The phone returns to the Display screen and the language changes to the selected language.
Setting the date format
Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Display, and press Select. 4. Use the Down Arrow key to go to the Date Format screen. The phone displays one of the following: · Default · mm/dd · dd/mm · mm.dd · dd.mm · mm-dd · dd-mm
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Customization
· mmm dd 5. Press Toggle to select one of the options. 6. Press Save.
Setting the time format
Before you begin Ensure that your administrator has enabled the time format feature. Procedure
1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Display, and press Select. 4. Use the Down Arrow key to go to the Time Format screen. 5. Press Toggle to select one of the following options:
· Time Format 24 Hour · Time Format 12 Hour · Time Format Default: The phone uses the administrator set value. 6. Press Save.
Setting the text size
Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Display, and press Select. 4. Scroll down to Text size, and press Select. 5. Press one of the following: · Right arrow key: To increase the font size. · Left arrow key: To decrease the font size. 6. (Optional) Press Default to restore the default font size. 7. Press Save.
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Chapter 13: Troubleshooting
Limited access during failover
Avaya Cloud OfficeTM servers provide your phone with its connectivity, features, and functionality. If a disconnect or switch from one server to another occurs, your phone goes into Failover mode to keep it operating while alternate server resources are established. Depending on the server your phone is on, an icon may appear on the Top display line to notify you that failover is in effect.
Failover has different stages. For example, while your phone transitions to a new server it is in "limbo" and functionality may be limited. When the alternate server is active, your phone assumes the functionality available on that server, which may not be the same as your original server. When the original server is restored, your phone transitions back (failback) and functionality may again be limited during the transition. When your phone is back on the original server, normal functionality is restored. Failover and failback are automatic; you have no control over failure mode.
Keep in mind that during failover certain features may not be available and telephone functionality may be limited. Check the soft keys at the bottom of the display to determine the actions you can take during failover. You can also press the Phone button to display the for possible actions.
Important:
Do not log your telephone off during failover or until normal service is restored on your original telephone server. Logging off during failover, during transition to or from an alternate server, or while your phone is active on an alternate server may cause your phone to become inoperable.
The following conditions apply when your telephone is in Failover mode:
· If you are on a call when failover occurs, the call will remain active. You cannot initiate new calls while your phone transitions to the alternate server.
· Certain soft keys may not display and their related functions may be unavailable until transition to the alternate server is complete.
· Call connection may take longer than usual.
· During the transition to a new server, any active conference calls, call transfers, and held calls may be dropped. Incoming calls might not reach you and can go to voice mail.
· Emergency calls might or might not work, depending on the stage of failover and the functionality available on the alternate server.
· The Message Waiting Indicator is cleared, but voice mail might still be available if the voice mail server to which calls are being sent is not in failover.
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Troubleshooting
Viewing the Product ID
About this task The product ID information is available on a label on the back panel of your phone. Alternatively, you can view the Product ID on the phone screen. Procedure
1. Press Main menu. 2. Scroll to Network Information, and press Select. 3. Scroll to System, and press Select. 4. Scroll to Product ID.
Viewing the Device type
About this task View your device type when your system administrator asks you to provide your device type information. The device type can be either Avaya SIP or Open SIP. Procedure
1. Press Main menu. 2. Scroll to Network Information, and press Select. 3. Scroll to System, and press Select. 4. Scroll to Device type.
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Chapter 14: Resources
Documentation
Title
Installing and Administering
Installing and Administering Avaya J100 Series IP Phones in an Open SIP Environment
Use this document to:
See information about preparing Avaya J100 Series IP Phones for installation, deployment, initial administration, and administration tasks including data and security.
Audience
For people who want to install, administer, and maintain Avaya J100 Series IP Phones.
Finding documents on the Avaya Support website
Procedure
1. Go to https://support.avaya.com.
2. At the top of the screen, type your username and password and click Login.
3. Click Support by Product > Documents.
4. In Enter your Product Here, type the product name and then select the product from the list.
5. In Choose Release, select the appropriate release number.
The Choose Release field is not available if there is only one release for the product.
6. In the Content Type filter, click a document type, or click Select All to see a list of all available documents.
For example, for user guides, click User Guides in the Content Type filter. The list only displays the documents for the selected category.
7. Click Enter.
Avaya Documentation Center navigation
The latest customer documentation for some programs is now available on the Avaya Documentation Center website at https://documentation.avaya.com.
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Resources
Important: For documents that are not available on Avaya Documentation Center, click More Sites > Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Center, you can: · Search for content by doing one of the following:
- Click Filters to select a product and then type key words inSearch. - From Products & Solutions, select a solution category and product, and then select the
appropriate document from the list. · Sort documents on the search results page. · Click Languages ( ) to change the display language and view localized documents. · Publish a PDF of the current section in a document, the section and its subsections, or the
entire document. · Add content to your collection by using My Docs ( ).
Navigate to the Manage Content > My Docs menu, and do any of the following: - Create, rename, and delete a collection. - Add topics from various documents to a collection. - Save a PDF of selected content in a collection and download it to your computer. - Share content in a collection with others through email. - Receive collection that others have shared with you. · Add yourself as a watcher using the Watch icon ( ). Navigate to the Manage Content > Watchlist menu, and do the following: - Enable Include in email notification to receive email alerts. - Unwatch selected content, all content in a document, or all content on the Watch list page. As a watcher, you are notified when content is updated or deleted from a document, or the document is removed from the website. · Share a section on social media platforms, such as Facebook, LinkedIn, and Twitter. · Send feedback on a section and rate the content.
Note: Some functionality is only available when you log on to the website. The available functionality depends on the role with which you are logged in.
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Viewing Avaya Mentor videos
Viewing Avaya Mentor videos
Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube.
· To find videos on the Avaya Support website, go to https://support.avaya.com/ and do one of the following: - In Search, type Avaya Mentor Videos, click Clear All and select Video in the Content Type. - In Search, type the product name. On the Search Results page, click Clear All and select Video in the Content Type. The Video content type is displayed only when videos are available for that product. In the right pane, the page displays a list of available videos.
· To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and do one of the following: - Enter a key word or key words in the Search Channel to search for a specific product or topic. - Scroll down Playlists, and click a topic name to see the list of videos available for the topic. For example, Contact Centers. Note: Videos are not available for all products.
Support
Go to the Avaya Cloud OfficeTM website at https://onecare.avaya.com/avayacloudoffice for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request. Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise.
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Index
A
access limited during failover ...............................................67 adding
contacts ........................................................................ 25 contacts from the Recents list ...................................... 26 new call log entry to the Contacts list ........................... 26 number to contacts ....................................................... 26 administrative methods provisioning server ....................................................... 15 applications activating the screen saver ...........................................38 audio button headset .........................................................................55 speaker .........................................................................55 audio path ............................................................................ 58 audio settings AGC ..............................................................................58 button clicks ..................................................................59 configuring hearing aid compatibility ............................ 60 error tones .................................................................... 59 headset profile .............................................................. 60 setting a primary ringtone ............................................. 62 setting headset mic level .............................................. 61 Avaya Cloud Office website ................................................. 71 Avaya IP Phone physical layout .............................................................. 12
B
blind transfer ........................................................................ 45 button clicks
turn off ...........................................................................59 turn on .......................................................................... 59
C
call recents ..........................................................................33
call forward, disable .......................................................................... 43 enable ...........................................................................43
call forward-busy, disable .......................................................................... 43 enable ...........................................................................43
call forwarding call forward busy ...........................................................42 call forward no answer ..................................................42
call forward-- no answer, disable .......................................................................... 44 enable ...........................................................................44
calling company directory ........................................................ 22
calling (continued) dial pad ......................................................................... 22 local ontacts list ..........................................................22 Main Menu ....................................................................22
calls consultative transfer ..................................................... 45 editing a contact ........................................................... 27 hold ...............................................................................24 ignoring .........................................................................19 incoming call .................................................................19 muting a call ................................................................. 24 resume ..........................................................................24 unmuting a call ............................................................. 24 visual alerting ................................................................56
call transfer blind .............................................................................. 45
call transfer call transfer attended ........................................................................45 call transfer ................................................................... 45 unattended ....................................................................45
collection delete ............................................................................69 edit name ......................................................................69 generating PDF ............................................................ 69 sharing content ............................................................. 69
Company Directory contacts ........................................................................ 31 overview ....................................................................... 30
conference calls adding a person on hold ............................................... 35 putting a call on hold .....................................................36 setting up ...................................................................... 35
configuring long term acoustic protection ........................................47
contacts adding ...........................................................................25 adding a contact from the Recents list ......................... 26 adding contacts to a group ........................................... 29 adding members to a Contacts group .......................... 29 assign a ringtone to a contact .......................................30 combine your contacts ..................................................27 Company Directory .......................................................31 creating a new group .................................................... 28 creating a ontacts group ............................................ 28 deleting ......................................................................... 28 editing ........................................................................... 26 excluding contacts from your group ..............................29 new contact .................................................................. 25 quick search ................................................................. 26 removing a contact from a group ..................................29 search ...........................................................................26 searching ...................................................................... 22
content
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Index
content (continued) publishing PDF output .................................................. 69 searching ...................................................................... 69 sharing ..........................................................................69 sort by last updated ...................................................... 69 watching for updates .................................................... 69
customizing ringtone, shared line extension .....................................50 shared lines .................................................................. 51
D
F
failover ................................................................................. 67 features
accessing features ........................................................37 advanced ...................................................................... 37 blind transfer .................................................................45 call forward ............................................................. 43, 44 call transfer ................................................................... 45 consultative transfer ..................................................... 45 finding content on documentation center .............................69
deleting a call record from the recents list ..................................33 removing a contact ....................................................... 27
details contacts ........................................................................ 27
device type Avaya SIP ..................................................................... 68 Open SIP ...................................................................... 68
dialing mode automatic dialing ...........................................................53 manual dialing .............................................................. 53
display brightness ................................................................ 64 display settings
date format ................................................................... 65 enabling screen saver clock ......................................... 63 language .......................................................................65 setting screen saver time ..............................................63 setting text size .............................................................66 time format ....................................................................66 documentation center .......................................................... 69 finding content .............................................................. 69 navigation ..................................................................... 69 documentation portal ........................................................... 69 finding content .............................................................. 69 navigation ..................................................................... 69 do not disturb send all calls ................................................................. 37 dynamic call parking ................................................................... 46 paging ...........................................................................46 parking ..........................................................................46
H
handset AGC ..............................................................................58 hearing aid compatibility ............................................... 60 profile ............................................................................60
headset AGC ..............................................................................58 mic level ........................................................................61 profile setting ................................................................ 60
headset profile ............................................................... 61, 62 hold
putting a conference call on hold ..................................36
I
icons Call forward .................................................................. 43 DND ..............................................................................38 phone icons .................................................................. 16
ignoring incoming calls ............................................................... 19
incoming call audio alert .....................................................................19 decline .......................................................................... 20 setting a ringtone .......................................................... 62 visual alert .................................................................... 19
incoming calls do not disturb ................................................................37 enabling call forward ...............................................43, 44 send all calls ................................................................. 37
E
editing contacts ........................................................................ 26 local contact details ...................................................... 27
enable wireless headset ...................................................... 59 error tones
turn off ...........................................................................59 turn on .......................................................................... 59
L
local contacts details ........................................................................... 27
log calls .............................................................................. 33 encryption ..................................................................... 33
M
main menu language .......................................................................65
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Index
Main menu ........................................................................... 16 making a call
auto ...............................................................................21 dial mode ...................................................................... 21 manual ..........................................................................21 recents ..........................................................................33 messages visual alerting ................................................................56 My Docs ...............................................................................69
recents (continued) clearing all entries .........................................................34 deleting a call record .................................................... 33 making a call .................................................................33
redial a number ....................................................................21 related documentation ......................................................... 69 retrieving a voice message .................................................. 48
S
O
optional components ............................................................14 overview ...............................................................................10
call forwarding .............................................................. 42 shared extension .......................................................... 49 Shared lines ..................................................................49
P
phone settings audio button ..................................................................55 call history .....................................................................57 call timers ..................................................................... 53 customizing phone keys ............................................... 56 dialing mode ................................................................. 53 key repeat delay setting key auto repeat process ............................ 54 log recent calls ..............................................................57 setting mute alert .......................................................... 55 setting redial options .....................................................54 visual alerting ................................................................56
Presence barging in on an active call ........................................... 42 customizing incoming call indication .............................39 customizing the ring tone ..............................................41 icons and visual LEDs .................................................. 39 making a call .................................................................41 overview ....................................................................... 38 parked call indication .................................................... 40 picking up an incoming call ...........................................41 unparking a call ............................................................ 42
problems with the phone ......................................................67 Product ID
phone ............................................................................68 protection
long term acoustic exposure .........................................47 provisioning
enrollment code ............................................................ 15
R
screen saver ........................................................................ 63 screen saver details
screen saver clock ........................................................63 screen saver time ......................................................... 63 searching company database ....................................................... 22 searching for content ........................................................... 69 settings call history .....................................................................57 call timers ..................................................................... 53 customizing keys
restoring keys to default ........................................ 57 date format ................................................................... 65 display settings
backlight timer ....................................................... 64 brightness ..............................................................64 changing the screen saver .................................... 63 language .......................................................................65 log recent calls ..............................................................57 phone settings audio path ..............................................................58 time format ....................................................................66 visual alerting ................................................................56 shared lines remote hold ...................................................................52 retrieving a call ............................................................. 52 Shared lines alerting on calls .............................................................51 icons ............................................................................. 49 sharing content .................................................................... 69 signaling ...............................................................................59 sort documents by last updated ...........................................69 Speaker AGC ..............................................................................58 support .................................................................................71
V
videos .................................................................................. 71 Viewing
product ID ..................................................................... 68
receive page call ....................................................................... 47
recents clearing all .................................................................... 34
W
watch list .............................................................................. 69
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