Tenda Nova MX3/EX3 Dual-band Whole Home Mesh Wi-Fi 6 System

Introduction

Please read this guide before you start with the quick setup upon the first use. You can see the product name and model on the product label. MX3 is used for illustration here unless otherwise specified. The actual product prevails. This guide instructs how to install and connect the device. For more information such as the description of symbols displayed on relevant materials, please visit www.tendacn.com or scan the Product Documents QR code in this guide.

Package Contents

MX3 (3-pack) & EX3 (3-pack)

• Mesh3X x 3
• Power adapters x 3
• Ethernet cable x 1
• Quick installation guide x 1

MX3 (2-pack) & EX3 (2-pack)

• Mesh3X x 2
• Power adapters x 2
• Ethernet cable x 1
• Quick installation guide x 1

Appearance

The device features the following ports and buttons:

• Power jack
• Gigabit LAN port
• Gigabit WAN/LAN multiplexing port (WAN port by default)
• MESH button
• Reset button (RST)

Button Descriptions:

MESH button:

• As a networking button: Press for 1 to 3 seconds. The LED indicator blinks green fast, indicating the device is searching for another device to form a network. Within 2 minutes, press the MESH button of another device for 1 to 3 seconds to negotiate.
• As a de-networking button: Press for about 8 seconds and release when the LED indicator blinks red fast. The node is restored to factory settings and removed from the network.

Tip: Do not hold down the MESH button for 8 seconds if unnecessary.

Reset button (RST):

When the device completes startup, hold down this button using a needle-like item (such as a pin) for about 8 seconds, and release when the LED indicator blinks red fast. The device is reset successfully.

I. Connect the Primary Node

Choose one device from the kit to connect to the internet as the primary node in the network.

Tips: If you do not use a modem for internet access, please skip steps 1 and 3.

1. Power off your modem.
2. Use the included Ethernet cable to connect the WAN/LAN port to your modem or the Ethernet jack.
3. Power on your modem.
4. Power on the primary node, and wait until the LED indicator blinks green.

Diagram Description: Illustrates connecting a modem (e.g., optical modem) via an Ethernet cable to the WAN/LAN port of the primary node. Shows power outlet connection.

II. Connect the Primary Node to the Internet

You can set up the primary node using the Tenda WiFi App or the web UI.

Method 1: Setup through Tenda WiFi App

1. Download the Tenda WiFi App onto your mobile device by scanning the QR code or by searching for "Tenda WiFi" in Google Play or App Store. Then install the Tenda WiFi App.
2. Connect your mobile phone to the WiFi network of the primary node. The SSID and password can be found on the bottom label of the device.
3. Run the Tenda WiFi App and follow the onscreen instructions to connect the device to the internet. After the device is connected to the internet, its LED indicator lights solid green, and the device has become the primary node in the network.

Method 2: Setup through Web UI

1. Connect your client device to the primary node.
   • Wireless client (e.g., mobile phone): Connect to the WiFi network of the primary node. The SSID and password are on the device label.
   • Wired client (e.g., computer): Use an Ethernet cable to connect the computer to the LAN port of the primary node.
2. Start a browser on the client and enter tendawifi.com in the address bar to access the web UI.
3. Follow the onscreen instructions to connect the device to the internet.

Tips: If you cannot log in to the web UI, refer to Q3 in FAQ.

Diagram Description: Shows example mobile phone WiFi settings with SSID "NOVA_XXXX_XX" and password. Also shows a computer connected via Ethernet cable to the primary node.

III. Extend Network

Place the other devices (secondary nodes) in the kit within 3 meters from the primary node and power them on. Wait for about 3 minutes. When the LED indicators of these devices light solid green, the networking is successful and these devices become secondary nodes in the network.

Relocation Tips for Secondary Nodes:

• Ensure the distance between any two nodes is less than 10 meters.
• Keep nodes away from electronics with strong interference, such as microwave ovens, induction cookers, and refrigerators.
• Place nodes in a high position with few obstacles.

Power on the secondary nodes again until their LED indicators blink green slowly. (MX3 3-pack is used as an example here.)

Tips: If the LED indicator of a secondary node keeps blinking green slowly for more than 3 minutes, relocate the secondary node and move it closer to the primary node.

Observe the LED indicator of the secondary nodes until it lights one of the following colors:

If the secondary node's LED indicator lights solid red, relocate it according to step 2 in "III. Extend Network" to get optimal connection quality.

Done:

• To access the internet with wired devices: Connect to the LAN ports of your nodes.
• To access the internet with wireless devices: Connect to your WiFi network using the SSID and password you set (all nodes share the same SSID and password).
• If you configure the nodes using the Tenda WiFi App and want to manage the network remotely, tap on the App home page and use your account to log in.

FAQ (Frequently Asked Questions)

Q1: Can I add another new set of nodes to expand my network coverage?

A1: Yes. Try the following solutions:

Tips: Please ensure that the new node you want to add has never been used. If not, reset it first.

• Method 1: Press the MESH button for about 1 to 3 seconds. The LED indicator blinks green fast, indicating the device is searching for another device to form a network. Within 2 minutes, press the MESH button of another device for 1 to 3 seconds to negotiate with this device.
• Method 2: Run the Tenda WiFi App, manage the network, tap '+' on the My WiFi page, and follow the on-screen instructions.
• Method 3: Log in to the web UI of the node, tap '+' on the Network Status page, and follow the onscreen instructions.

Q2: How to restore my device to factory settings?

A2: When your device is working properly, hold down the RST button using a needle-like item (such as a pin) for about 8 seconds, and release it when the LED indicator blinks red fast. When the LED indicator lights solid green, your device is reset successfully.

Q3: I cannot log in to the web UI by visiting tendawifi.com. What should I do?

A3: Try the following solutions:

• If you are using a wireless device (e.g., a smartphone):
  • Ensure that it is connected to the WiFi network of the node.
  • Ensure that the cellular network (mobile data) of the client is disabled.
• If you are using a wired device (e.g., a computer):
  • Ensure that `tendawifi.com` is entered correctly in the address bar, rather than the search bar of the web browser.
  • Ensure that the computer is connected to the LAN port of the node properly using an Ethernet cable.
  • Ensure that the computer is set to obtain an IP address automatically and obtain DNS server address automatically.

If the problem persists, please reset the node by referring to Q2 and try again.

Q4: The device failed to be detected by the Tenda WiFi app upon my first time using the device. What should I do?

A4: Try the following solutions:

1. Ensure that your mobile phone is connected to the default WiFi network of the device.
2. Ensure that the network permissions of the Tenda WiFi app are enabled. You can tap Settings > Tenda WiFi to enable it.

If the problem persists, please reset the node by referring to Q2 and try again.

LED Indicator Status

After the device is powered on for about 40 seconds, the system completes startup. The status of the LED indicator is shown in the following table:

Get Support and Services

Scan the Product Documents QR code to get related documents, such as the datasheet and user guide. The product model can be found on the label of the device.

Diagram Description: Placeholder for a QR code leading to product documents.

Wall Mounting

This router can be installed on the wall with two screws and two expansion bolts. The recommended wall mounting tools are as follows:

• Expansion bolt: Outer diameter: 6.0mm; Length: 26.4mm
• Screws: PA3*14mm; Head diameter: 5.2mm

Regulatory Information

CE Mark Warning

This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures. Operations in the 5.15-5.25GHz band are restricted to indoor use only. This equipment should be installed and operated with a minimum distance 20cm between the device and your body. The mains plug is used as a disconnect device; the disconnect device shall remain readily operable. NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.

Declaration of Conformity

Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the device is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at: https://www.tendacn.com/download/list-9.html

• Operating Frequency: 2.4 GHz: EU/2412–2472 MHz; 5 GHz: EU/5150–5250 MHz
• EIRP Power (Max.): 2.4 GHz: <20dBm; 5 GHz: <23 dBm
• Software Version: V16.03.31.X

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

The device is for indoor usage only. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Radiation Exposure Statement: This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules. This equipment should be installed and operated with a minimum distance 20cm between the device and your body.

Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Operating frequency: 2412-2462 MHz, 5150-5250 MHz, 5725-5850 MHz.

NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.

Adapter Information

• Adapter Model: BN073-A12012E/BN073-A12012B/BN073-A12012U/BN036-A12012D
• Input: 100–240V AC, 50/60Hz, 0.4A
• Output: 12V DC, 1.0A
• Manufacturer: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY CO., LTD.

Recycling Information

This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment. User has the choice to give his product to a competent recycling organization or to the retailer when he buys a new electrical or electronic equipment.

For EU/EFTA, this product can be used in the following countries: BE, BG, CZ, DK, DE, EE, IE, EL, ES, FR, HR, IT, CY, LV, LT, LU, HU, MT, NL, AT, PL, PT, RO, SI, SK, FI, SE, UK(NI).

Safety Precautions

Before performing an operation, read the operation instructions and precautions to be taken, and follow them to prevent accidents. The warning and danger items in other documents do not cover all the safety precautions that must be followed. They are only supplementary information, and the installation and maintenance personnel need to understand the basic safety precautions to be taken.

• For desktop mounting, the device must be horizontally mounted for safe use.
• For wall mounting, the device is only suitable for mounting at heights ≤ 2m.
• Do not use the device in a place where wireless devices are not allowed.
• Please use the included power adapter.
• The mains plug is used as the disconnect device, and shall remain readily operable.
• The power socket shall be installed near the device and easily accessible.
• Operating environment: Temperature: 0°C -40°C; Humidity: (10%-90%) RH, non-condensing.
• Storage environment: Temperature: -40°C-70°C; Humidity: (5%-90%) RH, non-condensing.
• Keep the device away from water, fire, high electric field, high magnetic field, and inflammable and explosive items.
• Unplug this device and disconnect all cables during lightning storms or when the device is unused for long periods.
• Do not use the power adapter if its plug or cord is damaged.
• If smoke, abnormal sound, or smell appears when using the device, immediately stop using it, disconnect its power supply, unplug all connected cables, and contact after-sales service personnel.
• Disassembling or modifying the device or its accessories without authorization voids the warranty and might cause safety hazards.

Technical Support

Shenzhen Tenda Technology Co., Ltd.

Floor 6-8, Tower E3, No.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China. 518052

Website: www.tendacn.com

E-mail:

• support.nova@tenda.com.cn
• support.de@tenda.cn
• support.fr@tenda.cn
• support.es@tenda.cn
• support.it@tenda.cn
• support.uk@tenda.cn