Frequently Asked Questions

How do I pair/register my Baby Unit to my Parent Unit?

1. Press MENU on the Parent Unit.
2. Press [left-arrow] or [right-arrow] to scroll to the Camera icon with the + sign, then press [select].
3. Press [up-arrow] or [down-arrow] to choose an empty Baby Unit slot (CAM 1 -4) then press MENU/SELECT. The Parent Unit will display an hourglass icon.
4. Poke the PAIR hole on the underside of the Baby Unit with a narrow object such as a pen point. The Baby Unit On/Off LED will flash.

A ✔️ appears on the Parent Unit to confirm successful pairing.

The battery in the Parent Unit is not holding a charge.

Ensure that the battery is properly installed and connected to the Parent Unit. Look for the battery icon ? in the upper right corner of the display.

Check the installation of the power adapter, both at the electrical outlet and Parent Unit. The electrical outlet should not be controlled by a switch.

A full charge takes approximately 12 hours.

If the battery has been in service for more than one year, replace the battery. Batteries can be purchased at www.vtechphones.com.

I cannot hear my child on the Parent Unit

Try increasing the sensitivity level on the Parent Unit. The Baby Unit may not detect sounds when the sensitivity level is set below a certain level. To adjust the sensitivity:

1. Make sure the Baby Unit(s) are turned On.
2. Press MENU/SELECT when the Parent Unit is not in use.
3. Press [up-arrow] or [down-arrow] to choose SENSITIVITY, then press MENU/SELECT.
4. Press [up-arrow] or [down-arrow] to choose a desired Baby Unit or all Baby Units, then press MENU/SELECT.
5. Press [up-arrow] or [down-arrow] to scroll through the choices; Level 1-5; then press MENU/SELECT. You will hear a confirmation tone.

Try increasing the volume on your Parent Unit by pressing VOL [volume-up].

Make sure that the vibration feature isn't set to Always On. To turn off the vibration feature:

1. Press MENU/SELECT when the Parent Unit is not in use.
2. Press [up-arrow] or [down-arrow] to choose VIBRATION, then press MENU/SELECT.
3. Press [up-arrow] or [down-arrow] to choose OFF, then press MENU/SELECT. You will hear a confirmation tone.

The Parent Unit may be too far away from the Baby Unit. Try moving them closer together; however, not closer than 3 feet.

My Baby Unit does not work at all

Check the power supply and make sure it's securely plugged in. You should only use the power supply provided with your baby monitor. Make sure the electrical outlet is working and not controlled by a wall switch.

Make sure both the parent unit and baby unit are turned on. Remember to press and hold the [power-symbol] button on both units for at least two seconds to turn them on.

The parent unit may be too far away from the baby unit. Try moving them closer together; however, not closer than 3 feet.

Resetting the Parent and Baby Unit

Try resetting the parent and baby unit:

1. Disconnect the power to the baby unit and parent unit.
2. Remove the batteries in the parent and baby unit.
3. Wait at least 60 seconds.
4. Reinstall the batteries and connect the AC adapter to the Baby and Parent Unit.
5. Allow up to a minute for the baby unit and parent unit to link back up.

The battery in my Parent Unit won't charge

Confirm proper installation of the battery and that the power supply is securely plugged in. The battery charge light should be on. You should only use the VTech power supply provided with your baby monitor. Make sure the electrical outlet is working and not controlled by a wall switch.

Try resetting the parent and baby unit:

1. Disconnect the power to the baby unit and parent unit.
2. Remove the batteries in the parent and baby unit.
3. Wait approximately 15 seconds.
4. Reinstall the batteries and connect the power adapter to the baby and parent unit.
5. Allow up to a minute for the baby unit and parent unit to link back up.

My Baby Monitor does not work at all or is performing erratically.

Confirm proper installation of the power supply is securely plugged in. You should only use the VTech power supply provided with your baby monitor. Make sure the electrical outlet is working and not controlled by a wall switch.

Make sure the parent unit and baby unit are turned on. Press and hold the [power-symbol] button on each unit for approximately two seconds.

The parent unit may be too far away from the baby unit. Try moving them closer together; however, not closer than 3 feet.

Try resetting the parent and baby unit:

1. Disconnect the power to the baby unit and parent unit.
2. Remove the batteries in the parent and baby unit.
3. Wait approximately 15 seconds.
4. Reinstall adapter to the baby and parent unit.
5. Allow up to a minute for the baby unit and parent unit to link back up.

Noise, static, and other erratic performance may be caused by nearby electronic equipment and other cordless devices using the same frequency. Separate your baby monitor from these devices as much as possible.

The connection is intermittent; and/or "Waiting for Linking" or "Failed to Connect" keeps showing on the Parent Unit display

If you have two cameras, make sure that both are powered up (especially if your Parent Unit is set to patrol mode).

Wi-Fi devices can cause interference. Place the Parent Unit and camera(s) 3 feet away from laptops, tablets, cell phones, routers, security cameras, and other wireless streaming devices (FYI: your baby monitor operates on the same frequency as WIFI and you may experience interference if the devices are too close to each other).

The Parent Unit may be too far away from the Baby Unit. Walls, big metallic objects, and other Wi-Fi devices may affect the connection between your Parent Unit and your camera(s). Try to move your Parent Unit (e.g., closer to the camera or away from Wi-Fi devices) to find better reception.

My Parent Unit beeps sometimes

Whenever the link between the parent unit and baby unit is lost, the parent unit will beep. Your video monitor "No Link" alert comes preset to On. To turn Off the "No Link" alert on your parent unit:

1. Press MENU/SELECT when the Parent Unit is not in use.
2. Press [up-arrow] or [down-arrow] to choose ALERT TONE, then press MENU/SELECT.
3. Press [up-arrow] or [down-arrow] to choose No Link Alert, then press MENU/SELECT.
4. Press [up-arrow] or [down-arrow] to choose between On or Off, then press MENU/SELECT. You will hear a confirmation tone.

I cannot broadcast from my Parent Unit to my Baby Unit

Make sure you press and hold the TALK button while speaking into the microphone.

The Talk feature does not work in multi-CAM mode. To change to single CAM mode, press the VIEW button.