Fios Setup Instructions

Important: Disconnecting Existing Equipment

If you are setting up your Verizon router and Fios TV equipment for the first time, it is crucial to disconnect any current internet and TV equipment you may have.

Disconnect Current Internet Equipment:

• Router(s)
• Wi-Fi extender(s) (if included in your current setup)
• Any other internet equipment

Disconnect Current TV Equipment:

• Set-top boxes
• Digital adapters (if included in your setup)

After disconnecting, proceed to Step 1. If you are keeping an existing Verizon router, skip to Step 2.

Step 1: Router Setup

Follow the setup instructions on the following pages for your router.

Step 1A: Connect Your Cables

A. Coax Cable Connection: Connect the coax cable from your router's coax port to a coax outlet. This connection is required for Fios TV service.

B. Ethernet Cable Connection (for speeds > 100 Mbps): If you ordered internet speeds greater than 100 Mbps, connect an Ethernet cable from your router's WAN port to an Ethernet outlet.

C. Power Connection: Connect the power cord to your router and then plug it into an electrical outlet.

D. Router Update: Your router will take up to 15 minutes to update completely. Proceed to the next step when the front light(s) are solid white.

Diagram showing connections A (Coax), B (Ethernet WAN), and C (Power) to the router and wall outlets. Optional: A splitter can be used to connect a set-top box and router to the same coax outlet.

Troubleshooting:

• Verizon Router: If the light is not solid white, visit support.verizon.com/router.
• Fios Router: If the light is not solid white, visit support.verizon.com/router.
• Fios Quantum Gateway: If the back light is red, or if the GLOBE light is flashing red, visit support.verizon.com/router.

Images of Verizon Router, Fios Router, and Fios Quantum Gateway.

Step 1B: Wired or Wi-Fi? Your Choice

Wi-Fi Setup:

• Locate the Wi-Fi name and password on the label affixed to your router.
• On your device, select your Wi-Fi name when it appears in the available networks list.
• Enter your Wi-Fi password exactly as it is printed on your router label.

Wi-Fi Network Features:

Your router supports Self-Organizing Network (SON) technology, which allows your devices to seamlessly switch between 2.4 GHz and 5 GHz Wi-Fi signals, connecting to the closest access point for an optimized connection.

• 2.4 GHz: Offers a greater range and is compatible with most printers and smartphones.
• 5 GHz: Provides faster speeds, ideal for streaming HD video and gaming.
• Some devices can only connect to the 2.4 GHz band.
• Newer devices can connect to both bands, but only one at a time.

Wired Setup:

• Connect an Ethernet cable from any LAN port on your router to your computer.

Step 1C: Complete Activation

Activate your service by opening a web browser on your computer and following the on-screen prompts.

Labels for Verizon Router, Fios Router, and Fios Quantum Gateway showing Wi-Fi Name, Password, and support URLs. Diagram illustrating a wired connection setup.

Step 2: Set-Top Box Setup

Step 2A: Connect Your Cables

Ensure your router is set up before proceeding.

A. Coax Cable: Connect the coax cable from the set-top box (STB) to a coax outlet.

B. HDMI Cable: Connect the HDMI cable from the STB to your TV.

C. Power Cable: Connect the power cord from the STB to an electrical outlet.

Diagram showing connections A (Coax), B (HDMI), and C (Power) to the set-top box and TV. Optional: A splitter can be used to connect a set-top box and router to the same coax outlet.

Alternate Connection (Composite Cables):

If your TV is not HDMI compatible, use composite cables. Match the cable colors to the corresponding ports on the set-top box and TV.

Image showing composite cables (red, yellow, white).

Step 2B: Complete Activation

Turn on the STB and your TV. Use your Fios TV remote to follow the on-screen instructions for activation.

Additional Setup: If you have additional set-top boxes, install them now by following the instructions in Step 2.

Image of a TV displaying activation prompts with a Fios TV remote.

Step 3: Accessories (If Ordered)

Digital Adapter

Make the Connections:

A. Coax Cable: Connect the coax cable from the Digital Adapter to a coax outlet.

B. Coax Cable to TV: Connect the coax cable from the Digital Adapter to your TV.

C. Power Cable: Connect the power cord from the Digital Adapter to an electrical outlet.

Diagram showing connections A (Coax to outlet), B (Coax to TV), and C (Power) for the Digital Adapter.

Complete Activation:

D. Turn On: Turn the Digital Adapter on using the Fios TV remote. Then, turn on your TV using your TV's remote control and tune to channel 3.

E. Activate Service: Activate online at verizon.com/installmyfios or by phone at 855.372.2181.

CableCARD

Follow the instructions provided with your CableCARD-ready device.

Complete Activation:

A. Activation Code: When prompted, enter the activation code found on your receipt or in the box with your equipment.

B. Activate Service: Activate online at verizon.com/installmyfios or by phone at 888.897.7499.

If you ordered additional Fios accessories, please follow the instructions included with that specific equipment.